SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Issuer
Pursuant to Rule 13a-16 or 15d-16 of
the Securities Exchange Act of 1934
For the month of February, 2015
Commission File Number: 001-12518
Banco Santander, S.A.
(Exact name of registrant as specified in its charter)
Ciudad Grupo Santander
28660 Boadilla del Monte (Madrid) Spain
(Address of principal executive office)
Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:
Form 20-F x Form 40-F ¨
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):
Yes ¨ No x
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):
Yes ¨ No x
Banco Santander, S.A.
INCORPORATION BY REFERENCE
Items 2 and 3 of this report on Form 6-K shall be deemed to be incorporated by reference into the registration statement on Form F-3 (Registration Number: 333-185153) of Banco Santander, S.A. and to be a part thereof from the date on which this report is filed, to the extent not superseded by documents or reports subsequently filed or furnished.
PRESS RELEASE
RESULTS 2014
Santander grows business in all markets
and makes a profit of EUR 5.816 billion in 2014
| In 2014, Santander continued to support its clients, growing loans by 5%. We did it with a sustained improvement in the NPL ratio and a significant drop in loan loss provisions. |
| As of 2015, we will focus on organic growth by earning the loyalty of our customers, helping them prosper. We will do this by enhancing operational excellence, while improving our service and efficiency. |
| We have a committed board, made up mainly of independent members, from four nationalities, a third of whom are women. This places us among the banks with the highest corporate governance standards. |
| Our aim is to become the best retail and commercial bank. A bank that is Simple, Personal and Fair which contributes to creating jobs and fosters growth in the communities where it operates. |
Ana Botín, Group Executive Chairman Banco Santander
| BUSINESS. Loans reached EUR 761,928 million, EUR 50,500 million more than in 2013, an increase of 5%. Deposits and mutual funds, which amounted to EUR 772,336 million, grew by EUR 60,500 million, up 6% over 2013. |
| EFFICIENCY. Costs dropped almost 1%, while business income grew more than 3%. This performance resulted in an improvement in the efficiency ratio of 1.1 percentage points, to 47%, one of the best in the sector. |
| DIVERSIFICATION. For the first time since the start of the crisis, profits increased in the Group´s ten key markets. Europe contributed 52% to the Group´s profits (United Kingdom 19% and Spain 14%), Latin America, 38% (Brazil 19% and Mexico 8%) and the United States, 10%. |
| Spain: Attributable profit amounted to EUR 1,121 million (+141%). Net interest income grew 9% and costs dropped 7%. Loans increased 2% and customer funds 5% for the year. |
| U.K.: Attributable profit totaled EUR 1,576 million (GBP 1,270 million, +30%). Net interest income grew 16% and costs, 5%. Loans grew 3% and funds 2%. |
| Brazil: Attributable profit reached EUR 1,558 million (BRL 4,857 million, +8%). Basic revenues and costs remained virtually flat. Loans increased 10% and customer funds, 12% year-on-year. |
Comunicación Externa. | 1 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
Madrid, February 3, 2015. Banco Santander made an attributable profit of EUR 5.816 billion, a 39% increase over 2013. For the first time since the start of the global economic crisis, gross profit increased in the ten main markets where the Group operates.
Results
The improvement in earnings is a consequence of the increase in basic revenues of 3%, a decrease in costs of almost 1% and a drop of 14% in loan-loss provisions compared to those registered in 2013. This is in a context of business growth, both in loans and customer funds, a falling non-performing loan ratio, an increase in the coverage rate and an improvement in the solvency ratio.
2014 results are set against a context of uneven slowdowns in Latin American economies, doubts about the Euro zones recovery that led the ECB to cut interest rates to historic lows of 0.05%, and favourable growth expectations in the U.K. and the U.S., although interest rates for both the pound and the dollar continued at unprecedented low levels.
The P&L account starts with an increase in basic revenues (interest income and fees) of 3%. The decrease in results from financial transactions, which are more volatile, generated a 2% increase in gross income, which reached EUR 42,612 million.
Cost reductions of almost 1% allowed net operating income to grow 4%, to EUR 22,574 million. This improvement in revenue and costs allowed the efficiency ratio to stand at 47%, which means a 1.1 percentage point reduction over 2013 and positions Banco Santander among the institutions with the best efficiency ratio.
Comunicación Externa. | 2 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
Loan loss provisions dropped 14%, to EUR 10,562 million, with decreases in key markets of 46% in the U.K., 28% in Spain and 18% in Brazil. Loan loss provisions were much lower than those made in 2012 but still higher than the average for the cycle.
The improvement in net operating income and the decrease in provisions allowed attributable profit to grow 39%, to EUR 5,816 million, allowing earnings per share to grow 24% compared to 2013, to EUR 0.48.
These results do not include net capital gains obtained from the sale of 85% of Altamira (EUR 385 million), the flotation of Santander Consumer USA (EUR 730 million), Santander Consumer Finances insurance partnership (EUR 250 million), nor the EUR 224 million registered in the U.K. for the change to pension commitments agreed in the first semester. These capital gains of EUR 1,589 million do not impact profit, since they have been set aside to cover costs of restructure, amortisation of intangibles and other write-downs.
Emerging economies (Latin America and Poland) accounted for 44% of profit and mature markets the rest (56%). By country, the largest contributors were the U.K. and Brazil, each with 19%, followed by Spain (14%), the U.S. (10%), Mexico (8%), Chile and Poland (6% each), Germany (5%), Argentina (4%) and Portugal (2%).
Balance sheet
Banco Santander closed 2014 with total assets of EUR 1.27 trillion, 12% more than 2013. The balance sheet is well balanced, with a loan portfolio equal to 113% of deposits, which gives the bank a very comfortable liquidity position. Before the crisis the ratio was 150%.
Comunicación Externa. | 3 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
At the close of 2014, the loan portfolio was EUR 761,928 million, up 5% from December of 2013, which means loans increased EUR 50,500 million for the year. Of the ten key markets where the Group operates, credit grew in all, except Portugal.
In Spain, the overall loan portfolio reached EUR 162,377 million, with an increase of 2% compared to the close of 2013, excluding temporary asset acquisitions. This growth is due to the increase in financing to companies, which grew 5%. The new mortgage production is growing strongly at 64%, but this does not compensate the amortizations produced for the year.
In the U.K., the loan portfolio was EUR 250,094 million, with growth of 3% over the close of 2013. Growth in corporate loans was especially strong at 8% year-on-year to EUR 30,700 million euros.
On the resource side, Grupo Santanders deposits and mutual funds totaled EUR 772,336 million, with growth of 6%, equivalent to a gain of EUR 60,500 million for 2014. Deposits reached EUR 647,628 million and mutual funds EUR 124,708 million, with growth for the year of 7% and 20%, respectively. All markets captured new customer funds.
Current accounts, which make up more than half of total deposits, performed well in the Groups ten core markets. Current accounts totaled EUR 362,201 million at the close of 2014, with growth of 18% compared to 2013. In twelve months, EUR 56,518 million in current accounts was captured. Current accounts represent a core product in the banks strategy of increasing customer loyalty, since most transactions are carried out through these accounts that centralize income and expenses.
Comunicación Externa. | 4 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
In Spain, customer funds (deposits and mutual funds) totaled EUR 217,109 million at the close of 2014, an increase of 5% for the year. Deposits remained stable, while assets under management in mutual funds grew 28%.
In the U.K., the volume of deposits and mutual funds increased to EUR 206,025 million and grew 2% for the year. The improvement is centered on growth in current accounts, which increased by EUR 19,300 million in twelve months, up 47%.
The Groups NPL ratio decreased for the fourth quarter in a row, to 5.19%, 0.42 percentage points less than the end of 2013. At the same time, the provision coverage ratio improved by two points, to 67%.
The NPL ratio dropped for the second quarter in a row in the Groups three main markets. The largest decrease was registered in Brazil, where it was down 0.59 points in the fourth quarter, to 5.05%. In Spain, it decreased 0.19 points in the last quarter of the year, to 7.38%. In the U.K., the NPL ratio continues at low levels, 1.79%, 0.01 point less than in the third quarter and 0.19 points below the close of 2013.
Comunicación Externa. | 5 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
Capital
With regards to capital ratios, Banco Santanders computable capital stood at EUR 91,664 million at the end of the year, EUR 7,185 million more than a year earlier. On January 8, 2015, Santander raised capital by EUR 7,500 million through an accelerated bookbuilding offer to institutional investors. After this capital increase, the banks computable capital stood at EUR 99,164 million. The capital ratio was 11.8% and core capital, 9.7%, both fully loaded.
Along with the capital increase, the banks board of directors made public its new dividend policy against 2015 results. This consists of four payments of EUR 0.05 per share, of which three will be in cash and the fourth as a scrip dividend or cash, at the shareholders choice.
Banco Santander has a market capitalisation of around EUR 85,000 million, which makes it the leading bank in the Euro zone and tenth largest in the world. It has 3,240,395 shareholders and 185,405 employees serving more than 100 million customers through 12,951 branches.
More information at www.santander.com
Comunicación Externa. | 6 | |||
Ciudad Grupo Santander Edificio Arrecife Pl. 2 | ||||
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11 | ||||
email: [email protected] |
Preliminary note:
In order to facilitate the following comparative analysis, the 2013 financial information has been re-expressed (not audited), as set out on page 15 of this report. The changes were due, on the one hand, to the early adoption of IFRIC 21 on levies, which gave rise to a change in the recognition of the contributions made by Santander UK to the Financial Services Compensation Scheme and of the contributions made by the Groups Spanish financial institutions to the Deposit Guarantee Fund. And on the other, to taking control of Santander Consumer USA, in 2014, and the loss of control of the fund management companies in 2013, as if they had been effective in the previously presented periods.
Non recurring capital gains and provisions are shown separately as net capital gains and provisions.
KEY CONSOLIDATED DATA
BALANCE SHEET (EUR Million) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Total assets |
1,266,296 | 1,241,104 | 2.0 | 1,266,296 | 1,134,128 | 11.7 | 1,282,880 | |||||||||||||||||||||
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Net customer loans |
734,711 | 721,988 | 1.8 | 734,711 | 684,690 | 7.3 | 731,572 | |||||||||||||||||||||
Customer deposits |
647,628 | 646,331 | 0.2 | 647,628 | 607,836 | 6.5 | 626,639 | |||||||||||||||||||||
Managed and marketed customer funds |
1,023,437 | 1,020,433 | 0.3 | 1,023,437 | 946,210 | 8.2 | 990,096 | |||||||||||||||||||||
Stockholders equity |
80,806 | 77,325 | 4.5 | 80,806 | 70,326 | 14.9 | 71,797 | |||||||||||||||||||||
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Total managed and marketed funds |
1,428,083 | 1,402,277 | 1.8 | 1,428,083 | 1,270,042 | 12.4 | 1,412,617 | |||||||||||||||||||||
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INCOME STATEMENT* (EUR Million) |
4Q14 | 3Q14 | (%) | 2014 | 2013 | (%) | 2012 | |||||||||||||||||||||
Net interest income |
7,714 | 7,471 | 3.2 | 29,548 | 28,419 | 4.0 | 31,914 | |||||||||||||||||||||
Gross income |
11,040 | 10,961 | 0.7 | 42,612 | 41,920 | 1.7 | 44,989 | |||||||||||||||||||||
Pre-provision profit (net operating income) |
5,824 | 5,891 | (1.1 | ) | 22,574 | 21,762 | 3.7 | 24,753 | ||||||||||||||||||||
Profit before taxes |
2,580 | 2,556 | 0.9 | 9,720 | 7,362 | 32.0 | 8,942 | |||||||||||||||||||||
Attributable profit to the Group |
1,455 | 1,605 | (9.3 | ) | 5,816 | 4,175 | 39.3 | 2,283 |
(*).- Variations w/o exchange rate:
Quarterly: Net interest income: +3.7%; Gross income: +1.1%; Pre-provision profit: -0.7%; Attributable profit: -9.3%
Year-on-year: Net interest income: +8.8%; Gross income: +6.2%; Pre-provision profit: +9.1%; Attributable profit: +49.3%
EPS, PROFITABILITY AND EFFICIENCY (%) |
4Q14 | 3Q14 | (%) | 2014 | 2013 | (%) | 2012 | |||||||||||||||||||||
EPS (euro) |
0.112 | 0.131 | (14.5 | ) | 0.479 | 0.385 | 24.4 | 0.234 | ||||||||||||||||||||
RoE (1) |
6.7 | 7.7 | 7.0 | 5.8 | 3.1 | |||||||||||||||||||||||
RoTE (1) |
10.2 | 12.0 | 11.0 | 9.6 | 5.2 | |||||||||||||||||||||||
RoA |
0.6 | 0.6 | 0.6 | 0.4 | 0.3 | |||||||||||||||||||||||
RoRWA |
1.2 | 1.4 | 1.3 | |||||||||||||||||||||||||
Efficiency ratio (with amortisations) |
47.2 | 46.3 | 47.0 | 48.1 | 45.0 | |||||||||||||||||||||||
SOLVENCY AND NPL RATIOS (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
CET1 fully-loaded (2) |
9.7 | 8.3 | 9.7 | |||||||||||||||||||||||||
CET1 phase-in (2) |
12.2 | 11.2 | 12.2 | |||||||||||||||||||||||||
NPL ratio |
5.2 | 5.3 | 5.2 | 5.6 | 4.6 | |||||||||||||||||||||||
Coverage ratio |
67.2 | 67.5 | 67.2 | 64.9 | 75.4 | |||||||||||||||||||||||
MARKET CAPITALISATION AND SHARES (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Shares (millions at period-end) |
12,584 | 11,988 | 5.0 | 12,584 | 11,333 | 11.0 | 10,321 | |||||||||||||||||||||
Share price (euros) |
6.996 | 7.611 | (8.1 | ) | 6.996 | 6.506 | 7.5 | 6.100 | ||||||||||||||||||||
Market capitalisation (EUR million) |
88,041 | 91,241 | (3.5 | ) | 88,041 | 73,735 | 19.4 | 62,959 | ||||||||||||||||||||
Book value (euros) |
6.42 | 6.48 | 6.42 | 6.21 | 6.99 | |||||||||||||||||||||||
Price / Book value (X) |
1.09 | 1.18 | 1.09 | 1.05 | 0.87 | |||||||||||||||||||||||
P/E ratio (X) |
14.59 | 15.55 | 14.59 | 16.89 | 26.10 | |||||||||||||||||||||||
OTHER DATA (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Number of shareholders |
3,240,395 | 3,229,672 | 0.3 | 3,240,395 | 3,299,026 | (1.8 | ) | 3,296,270 | ||||||||||||||||||||
Number of employees |
185,405 | 183,534 | 1.0 | 185,405 | 186,540 | (0.6 | ) | 189,460 | ||||||||||||||||||||
Number of branches |
12,951 | 13,059 | (0.8 | ) | 12,951 | 13,781 | (6.0 | ) | 14,238 |
(1) | RoE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustments). 2014 pro-forma taking into account the January 2015 capital increase |
RoTE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustmentsgoodwillother intangible assets). In 2014, pro-forma taking into account the January 2015 capital increase
(2) | 2014 pro-forma taking into account the January 2015 capital increase |
Note: | The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on January, 16 2015, following a favourable report from the Audit Committee on January, 14 2015. The Audit Committee verified that the information for 2014 was based on the same principles and practices as those used to draw up the annual financial statements. |
JANUARY - DECEMBER |
Preliminary note:
In order to facilitate the following comparative analysis, the 2013 financial information has been re-expressed (not audited), as set out on page 15 of this report. The changes were due, on the one hand, to the early adoption of IFRIC 21 on levies, which gave rise to a change in the recognition of the contributions made by Santander UK to the Financial Services Compensation Scheme and of the contributions made by the Groups Spanish financial institutions to the Deposit Guarantee Fund. And on the other, to taking control of Santander Consumer USA, in 2014, and the loss of control of the fund management companies in 2013, as if they had been effective in the previously presented periods.
Non recurring capital gains and provisions are shown separately as net capital gains and provisions.
KEY CONSOLIDATED DATA
BALANCE SHEET (EUR Million) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Total assets |
1,266,296 | 1,241,104 | 2.0 | 1,266,296 | 1,134,128 | 11.7 | 1,282,880 | |||||||||||||||||||||
Net customer loans |
734,711 | 721,988 | 1.8 | 734,711 | 684,690 | 7.3 | 731,572 | |||||||||||||||||||||
Customer deposits |
647,628 | 646,331 | 0.2 | 647,628 | 607,836 | 6.5 | 626,639 | |||||||||||||||||||||
Managed and marketed customer funds |
1,023,437 | 1,020,433 | 0.3 | 1,023,437 | 946,210 | 8.2 | 990,096 | |||||||||||||||||||||
Stockholders equity |
80,806 | 77,325 | 4.5 | 80,806 | 70,326 | 14.9 | 71,797 | |||||||||||||||||||||
Total managed and marketed funds |
1,428,083 | 1,402,277 | 1.8 | 1,428,083 | 1,270,042 | 12.4 | 1,412,617 | |||||||||||||||||||||
INCOME STATEMENT* (EUR Million) |
4Q14 | 3Q14 | (%) | 2014 | 2013 | (%) | 2012 | |||||||||||||||||||||
Net interest income |
7,714 | 7,471 | 3.2 | 29,548 | 28,419 | 4.0 | 31,914 | |||||||||||||||||||||
Gross income |
11,040 | 10,961 | 0.7 | 42,612 | 41,920 | 1.7 | 44,989 | |||||||||||||||||||||
Pre-provision profit (net operating income) |
5,824 | 5,891 | (1.1 | ) | 22,574 | 21,762 | 3.7 | 24,753 | ||||||||||||||||||||
Profit before taxes |
2,580 | 2,556 | 0.9 | 9,720 | 7,362 | 32.0 | 8,942 | |||||||||||||||||||||
Attributable profit to the Group |
1,455 | 1,605 | (9.3 | ) | 5,816 | 4,175 | 39.3 | 2,283 |
(*).- Variations w/o exchange rate:
Quarterly: Net interest income: +3.7%; Gross income: +1.1%; Pre-provision profit: -0.7%; Attributable profit: -9.3%
Year-on-year: Net interest income: +8.8%; Gross income: +6.2%; Pre-provision profit: +9.1%; Attributable profit: +49.3%
EPS, PROFITABILITY AND EFFICIENCY (%) |
4Q14 | 3Q14 | (%) | 2014 | 2013 | (%) | 2012 | |||||||||||||||||||||
EPS (euro) |
0.112 | 0.131 | (14.5 | ) | 0.479 | 0.385 | 24.4 | 0.234 | ||||||||||||||||||||
RoE (1) |
6.7 | 7.7 | 7.0 | 5.8 | 3.1 | |||||||||||||||||||||||
RoTE (1) |
10.2 | 12.0 | 11.0 | 9.6 | 5.2 | |||||||||||||||||||||||
RoA |
0.6 | 0.6 | 0.6 | 0.4 | 0.3 | |||||||||||||||||||||||
RoRWA |
1.2 | 1.4 | 1.3 | |||||||||||||||||||||||||
Efficiency ratio (with amortisations) |
47.2 | 46.3 | 47.0 | 48.1 | 45.0 | |||||||||||||||||||||||
SOLVENCY AND NPL RATIOS (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
CET1 fully-loaded (2) |
9.7 | 8.3 | 9.7 | |||||||||||||||||||||||||
CET1 phase-in (2) |
12.2 | 11.2 | 12.2 | |||||||||||||||||||||||||
NPL ratio |
5.2 | 5.3 | 5.2 | 5.6 | 4.6 | |||||||||||||||||||||||
Coverage ratio |
67.2 | 67.5 | 67.2 | 64.9 | 75.4 | |||||||||||||||||||||||
MARKET CAPITALISATION AND SHARES (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Shares (millions at period-end) |
12,584 | 11,988 | 5.0 | 12,584 | 11,333 | 11.0 | 10,321 | |||||||||||||||||||||
Share price (euros) |
6.996 | 7.611 | (8.1 | ) | 6.996 | 6.506 | 7.5 | 6.100 | ||||||||||||||||||||
Market capitalisation (EUR million) |
88,041 | 91,241 | (3.5 | ) | 88,041 | 73,735 | 19.4 | 62,959 | ||||||||||||||||||||
Book value (euros) |
6.42 | 6.48 | 6.42 | 6.21 | 6.99 | |||||||||||||||||||||||
Price / Book value (X) |
1.09 | 1.18 | 1.09 | 1.05 | 0.87 | |||||||||||||||||||||||
P/E ratio (X) |
14.59 | 15.55 | 14.59 | 16.89 | 26.10 | |||||||||||||||||||||||
OTHER DATA (%) |
Dec14 | Sep14 | (%) | Dec14 | Dec13 | (%) | Dec12 | |||||||||||||||||||||
Number of shareholders |
3,240,395 | 3,229,672 | 0.3 | 3,240,395 | 3,299,026 | (1.8 | ) | 3,296,270 | ||||||||||||||||||||
Number of employees |
185,405 | 183,534 | 1.0 | 185,405 | 186,540 | (0.6 | ) | 189,460 | ||||||||||||||||||||
Number of branches |
12,951 | 13,059 | (0.8 | ) | 12,951 | 13,781 | (6.0 | ) | 14,238 |
(1) | RoE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustments). 2014 pro-forma taking into account the January 2015 capital increase |
RoTE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustmentsgoodwillother intangible assets). In 2014, pro-forma taking into account the January 2015 capital increase
(2) | 2014 pro-forma taking into account the January 2015 capital increase |
Note: | The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on January, 16 2015, following a favourable report from the Audit Committee on January, 14 2015. The Audit Committee verified that the information for 2014 was based on the same principles and practices as those used to draw up the annual financial statements. |
JANUARY - DECEMBER |
FINANCIAL REPORT 2014 CONSOLIDATED FINANCIAL INFORMATION
n INCOME STATEMENT (EUR Million)
Variation | Variation | |||||||||||||||||||||||||||||||
4Q14 | 3Q14 | % % w/o FX | 2014 | 2013 | % % w/o FX | |||||||||||||||||||||||||||
Net interest income |
7,714 | 7,471 | 3.2 | 3.7 | 29,548 | 28,419 | 4.0 | 8.8 | ||||||||||||||||||||||||
Net fees |
2,524 | 2,439 | 3.5 | 4.3 | 9,696 | 9,622 | 0.8 | 5.4 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
620 | 952 | (34.8 | ) | (35.3 | ) | 2,850 | 3,496 | (18.5 | ) | (16.1 | ) | ||||||||||||||||||||
Other operating income |
182 | 99 | 83.4 | 83.0 | 519 | 383 | 35.5 | 37.1 | ||||||||||||||||||||||||
Dividends |
112 | 72 | 55.6 | 57.1 | 435 | 378 | 15.0 | 16.7 | ||||||||||||||||||||||||
Income from equity-accounted method |
64 | 72 | (11.5 | ) | (9.3 | ) | 243 | 283 | (14.0 | ) | (5.7 | ) | ||||||||||||||||||||
Other operating income/expenses |
6 | (45 | ) | | | (159 | ) | (278 | ) | (42.7 | ) | (36.8 | ) | |||||||||||||||||||
Gross income |
11,040 | 10,961 | 0.7 | 1.1 | 42,612 | 41,920 | 1.7 | 6.2 | ||||||||||||||||||||||||
Operating expenses |
(5,216 | ) | (5,070 | ) | 2.9 | 3.3 | (20,038 | ) | (20,158 | ) | (0.6 | ) | 3.0 | |||||||||||||||||||
General administrative expenses |
(4,656 | ) | (4,509 | ) | 3.2 | 3.6 | (17,781 | ) | (17,758 | ) | 0.1 | 3.9 | ||||||||||||||||||||
Personnel |
(2,670 | ) | (2,572 | ) | 3.8 | 4.1 | (10,213 | ) | (10,276 | ) | (0.6 | ) | 2.8 | |||||||||||||||||||
Other general administrative expenses |
(1,985 | ) | (1,937 | ) | 2.5 | 3.0 | (7,568 | ) | (7,482 | ) | 1.1 | 5.3 | ||||||||||||||||||||
Depreciation and amortisation |
(560 | ) | (560 | ) | (0.0 | ) | 0.4 | (2,257 | ) | (2,400 | ) | (6.0 | ) | (3.3 | ) | |||||||||||||||||
Net operating income |
5,824 | 5,891 | (1.1 | ) | (0.7 | ) | 22,574 | 21,762 | 3.7 | 9.1 | ||||||||||||||||||||||
Net loan-loss provisions |
(2,452 | ) | (2,777 | ) | (11.7 | ) | (11.5 | ) | (10,562 | ) | (12,340 | ) | (14.4 | ) | (10.5 | ) | ||||||||||||||||
Impairment losses on other assets |
(151 | ) | (67 | ) | 124.2 | 124.5 | (375 | ) | (524 | ) | (28.4 | ) | (27.6 | ) | ||||||||||||||||||
Other income |
(642 | ) | (491 | ) | 30.7 | 32.8 | (1,917 | ) | (1,535 | ) | 24.9 | 28.3 | ||||||||||||||||||||
Ordinary profit before taxes |
2,580 | 2,556 | 0.9 | 1.2 | 9,720 | 7,362 | 32.0 | 41.3 | ||||||||||||||||||||||||
Tax on profit |
(814 | ) | (649 | ) | 25.6 | 26.3 | (2,696 | ) | (1,995 | ) | 35.1 | 44.5 | ||||||||||||||||||||
Ordinary profit from continuing operations |
1,766 | 1,908 | (7.4 | ) | (7.4 | ) | 7,024 | 5,367 | 30.9 | 40.1 | ||||||||||||||||||||||
Net profit from discontinued operations |
(19 | ) | (7 | ) | 196.7 | 196.6 | (26 | ) | (15 | ) | 73.2 | 70.2 | ||||||||||||||||||||
Ordinary consolidated profit |
1,746 | 1,901 | (8.2 | ) | (8.1 | ) | 6,998 | 5,352 | 30.8 | 40.0 | ||||||||||||||||||||||
Minority interests |
291 | 296 | (1.7 | ) | (1.2 | ) | 1,182 | 1,177 | 0.4 | 7.1 | ||||||||||||||||||||||
Ordinary attributable profit to the Group |
1,455 | 1,605 | (9.3 | ) | (9.3 | ) | 5,816 | 4,175 | 39.3 | 49.3 | ||||||||||||||||||||||
Net capital gains and provisions |
| | | | | | | | ||||||||||||||||||||||||
Attributable profit to the Group |
1,455 | 1,605 | (9.3 | ) | (9.3 | ) | 5,816 | 4,175 | 39.3 | 49.3 | ||||||||||||||||||||||
EPS (euros) |
0.112 | 0.131 | (14.5 | ) | 0.479 | 0.385 | 24.4 | |||||||||||||||||||||||||
Diluted EPS (euros) |
0.112 | 0.131 | (14.5 | ) | 0.478 | 0.383 | 24.7 | |||||||||||||||||||||||||
Pro memoria: |
||||||||||||||||||||||||||||||||
Average total assets |
1,257,156 | 1,217,677 | 3.2 | 1,203,260 | 1,230,166 | (2.2 | ) | |||||||||||||||||||||||||
Average stockholders equity* |
87,368 | 83,221 | 5.0 | 82,545 | 71,509 | 15.4 |
(*).- | Stockholders equity: Shareholders equity + equity adjustments by valuation. In 2014, pro-forma taking into account the January 2015 capital increase. |
4 | JANUARY - DECEMBER |
CONSOLIDATED FINANCIAL INFORMATION FINANCIAL REPORT 2014
n QUARTERLY INCOME STATEMENT (EUR Million)
1Q13 | 2Q13 | 3Q13 | 4Q13 | 1Q14 | 2Q14 | 3Q14 | 4Q14 | |||||||||||||||||||||||||
Net interest income |
7,206 | 7,339 | 6,944 | 6,930 | 6,992 | 7,370 | 7,471 | 7,714 | ||||||||||||||||||||||||
Net fees |
2,484 | 2,494 | 2,300 | 2,345 | 2,331 | 2,403 | 2,439 | 2,524 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
967 | 880 | 995 | 653 | 767 | 511 | 952 | 620 | ||||||||||||||||||||||||
Other operating income |
66 | 134 | 94 | 89 | 34 | 204 | 99 | 182 | ||||||||||||||||||||||||
Dividends |
59 | 145 | 72 | 102 | 31 | 220 | 72 | 112 | ||||||||||||||||||||||||
Income from equity-accounted method |
66 | 58 | 80 | 79 | 65 | 42 | 72 | 64 | ||||||||||||||||||||||||
Other operating income/expenses |
(59 | ) | (69 | ) | (58 | ) | (92 | ) | (63 | ) | (58 | ) | (45 | ) | 6 | |||||||||||||||||
Gross income |
10,722 | 10,847 | 10,333 | 10,017 | 10,124 | 10,488 | 10,961 | 11,040 | ||||||||||||||||||||||||
Operating expenses |
(5,068 | ) | (5,088 | ) | (4,943 | ) | (5,060 | ) | (4,847 | ) | (4,906 | ) | (5,070 | ) | (5,216 | ) | ||||||||||||||||
General administrative expenses |
(4,497 | ) | (4,485 | ) | (4,381 | ) | (4,395 | ) | (4,256 | ) | (4,360 | ) | (4,509 | ) | (4,656 | ) | ||||||||||||||||
Personnel |
(2,631 | ) | (2,606 | ) | (2,478 | ) | (2,559 | ) | (2,455 | ) | (2,515 | ) | (2,572 | ) | (2,670 | ) | ||||||||||||||||
Other general administrative expenses |
(1,865 | ) | (1,879 | ) | (1,902 | ) | (1,836 | ) | (1,801 | ) | (1,844 | ) | (1,937 | ) | (1,985 | ) | ||||||||||||||||
Depreciation and amortisation |
(571 | ) | (602 | ) | (562 | ) | (665 | ) | (590 | ) | (546 | ) | (560 | ) | (560 | ) | ||||||||||||||||
Net operating income |
5,655 | 5,760 | 5,390 | 4,957 | 5,277 | 5,582 | 5,891 | 5,824 | ||||||||||||||||||||||||
Net loan-loss provisions |
(3,142 | ) | (3,399 | ) | (3,025 | ) | (2,774 | ) | (2,695 | ) | (2,638 | ) | (2,777 | ) | (2,452 | ) | ||||||||||||||||
Impairment losses on other assets |
(110 | ) | (126 | ) | (141 | ) | (146 | ) | (87 | ) | (71 | ) | (67 | ) | (151 | ) | ||||||||||||||||
Other income |
(262 | ) | (422 | ) | (368 | ) | (483 | ) | (347 | ) | (438 | ) | (491 | ) | (642 | ) | ||||||||||||||||
Ordinary profit before taxes |
2,141 | 1,812 | 1,856 | 1,554 | 2,149 | 2,435 | 2,556 | 2,580 | ||||||||||||||||||||||||
Tax on profit |
(577 | ) | (453 | ) | (518 | ) | (447 | ) | (569 | ) | (664 | ) | (649 | ) | (814 | ) | ||||||||||||||||
Ordinary profit from continuing operations |
1,564 | 1,359 | 1,338 | 1,107 | 1,579 | 1,771 | 1,908 | 1,766 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | (1 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Ordinary consolidated profit |
1,564 | 1,345 | 1,337 | 1,106 | 1,579 | 1,771 | 1,901 | 1,746 | ||||||||||||||||||||||||
Minority interests |
359 | 294 | 282 | 242 | 277 | 318 | 296 | 291 | ||||||||||||||||||||||||
Ordinary attributable profit to the Group |
1,205 | 1,050 | 1,055 | 864 | 1,303 | 1,453 | 1,605 | 1,455 | ||||||||||||||||||||||||
Net capital gains and provisions |
| | | | | | | |||||||||||||||||||||||||
Attributable profit to the Group |
1,205 | 1,050 | 1,055 | 864 | 1,303 | 1,453 | 1,605 | 1,455 | ||||||||||||||||||||||||
EPS (euros) |
0.116 | 0.098 | 0.096 | 0.076 | 0.113 | 0.122 | 0.131 | 0.112 | ||||||||||||||||||||||||
Diluted EPS (euros) |
0.115 | 0.098 | 0.095 | 0.076 | 0.113 | 0.122 | 0.131 | 0.112 |
n EXCHANGE RATES: 1 EURO / CURRENCY PARITY
Average (income statement) | Period-end (balance sheet) | |||||||||||||||
2014 | 2013 | 31.12.14 | 31.12.13 | |||||||||||||
US$ |
1.326 | 1.327 | 1.214 | 1.379 | ||||||||||||
Pound sterling |
0.806 | 0.849 | 0.779 | 0.834 | ||||||||||||
Brazilian real |
3.118 | 2.852 | 3.221 | 3.258 | ||||||||||||
Mexican peso |
17.647 | 16.931 | 17.868 | 18.073 | ||||||||||||
Chilean peso |
756.718 | 656.524 | 737.323 | 724.579 | ||||||||||||
Argentine peso |
10.747 | 7.220 | 10.277 | 8.990 | ||||||||||||
Polish zloty |
4.185 | 4.196 | 4.273 | 4.154 |
JANUARY - DECEMBER | 5 |
FINANCIAL REPORT 2014 CONSOLIDATED FINANCIAL INFORMATION
n NET FEES
EUR Million
4Q14 | 3Q14 | Var (%) | 2014 | 2013 | Var (%) | |||||||||||||||||||
Fees from services |
1,525 | 1,484 | 2.7 | 5,827 | 5,851 | (0.4 | ) | |||||||||||||||||
Mutual & pension funds |
246 | 238 | 3.1 | 913 | 831 | 9.8 | ||||||||||||||||||
Securities and custody |
186 | 177 | 5.0 | 763 | 655 | 16.4 | ||||||||||||||||||
Insurance |
568 | 539 | 5.4 | 2,193 | 2,284 | (4.0 | ) | |||||||||||||||||
Net fee income |
2,524 | 2,439 | 3.5 | 9,696 | 9,622 | 0.8 |
n OPERATING EXPENSES
EUR Million
4Q14 | 3Q14 | Var (%) | 2014 | 2013 | Var (%) | |||||||||||||||||||
Personnel expenses |
2,670 | 2,572 | 3.8 | 10,213 | 10,276 | (0.6 | ) | |||||||||||||||||
General expenses |
1,985 | 1,937 | 2.5 | 7,568 | 7,482 | 1.1 | ||||||||||||||||||
Information technology |
256 | 236 | 8.5 | 936 | 985 | (4.9 | ) | |||||||||||||||||
Communications |
108 | 121 | (11.0 | ) | 489 | 540 | (9.5 | ) | ||||||||||||||||
Advertising |
200 | 153 | 30.8 | 654 | 637 | 2.7 | ||||||||||||||||||
Buildings and premises |
433 | 451 | (3.9 | ) | 1,775 | 1,815 | (2.2 | ) | ||||||||||||||||
Printed and office material |
42 | 41 | 3.8 | 155 | 169 | (7.8 | ) | |||||||||||||||||
Taxes (other than profit tax) |
119 | 117 | 1.9 | 460 | 458 | 0.5 | ||||||||||||||||||
Other expenses |
826 | 818 | 1.0 | 3,098 | 2,879 | 7.6 | ||||||||||||||||||
Personnel and general expenses |
4,656 | 4,509 | 3.2 | 17,781 | 17,758 | 0.1 | ||||||||||||||||||
Depreciation and amortisation |
560 | 560 | (0.0 | ) | 2,257 | 2,400 | (6.0 | ) | ||||||||||||||||
Total operating expenses |
5,216 | 5,070 | 2.9 | 20,038 | 20,158 | (0.6 | ) |
6 | JANUARY - DECEMBER |
CONSOLIDATED FINANCIAL INFORMATION FINANCIAL REPORT 2014
n OPERATING MEANS
EUR Million
Employees | Branches | |||||||||||||||||||||||
31.12.14 | 31.12.13 | Variation | 31.12.14 | 31.12.13 | Variation | |||||||||||||||||||
Continental Europe |
56,245 | 58,033 | (1,788 | ) | 5,482 | 6,160 | (678 | ) | ||||||||||||||||
o/w: Spain |
24,979 | 27,237 | (2,258 | ) | 3,511 | 4,067 | (556 | ) | ||||||||||||||||
Portugal |
5,410 | 5,608 | (198 | ) | 594 | 640 | (46 | ) | ||||||||||||||||
Poland |
11,971 | 12,363 | (392 | ) | 788 | 830 | (42 | ) | ||||||||||||||||
Santander Consumer Finance |
13,046 | 11,695 | 1,351 | 579 | 613 | (34 | ) | |||||||||||||||||
United Kingdom |
25,599 | 25,421 | 178 | 929 | 1,011 | (82 | ) | |||||||||||||||||
Latin America |
85,009 | 85,320 | (311 | ) | 5,729 | 5,789 | (60 | ) | ||||||||||||||||
o/w: Brazil |
46,464 | 49,371 | (2,907 | ) | 3,411 | 3,566 | (155 | ) | ||||||||||||||||
Mexico |
16,933 | 14,745 | 2,188 | 1,347 | 1,258 | 89 | ||||||||||||||||||
Chile |
12,081 | 12,200 | (119 | ) | 475 | 493 | (18 | ) | ||||||||||||||||
USA |
15,919 | 15,334 | 585 | 811 | 821 | (10 | ) | |||||||||||||||||
Operating areas |
182,772 | 184,108 | (1,336 | ) | 12,951 | 13,781 | (830 | ) | ||||||||||||||||
Corporate Activities |
2,633 | 2,432 | 201 | |||||||||||||||||||||
Total Group |
185,405 | 186,540 | (1,135 | ) | 12,951 | 13,781 | (830 | ) |
n NET LOAN-LOSS PROVISIONS
EUR Million
4Q14 | 3Q14 | Var (%) | 2014 | 2013 | Var (%) | |||||||||||||||||||
Non performing loans |
2,852 | 3,076 | (7.3 | ) | 11,922 | 13,405 | (11.1 | ) | ||||||||||||||||
Country-risk |
(20 | ) | 0 | | (24 | ) | 2 | | ||||||||||||||||
Recovery of written-off assets |
(380 | ) | (300 | ) | 26.7 | (1,336 | ) | (1,068 | ) | 25.1 | ||||||||||||||
Total |
2,452 | 2,777 | (11.7 | ) | 10,562 | 12,340 | (14.4 | ) |
JANUARY - DECEMBER | 7 |
FINANCIAL REPORT 2014 CONSOLIDATED FINANCIAL INFORMATION
n BALANCE SHEET (EUR Million)
Variation | ||||||||||||||||||||
ASSETS | 31.12.14 | 31.12.13 | Amount | % | 31.12.12 | |||||||||||||||
Cash on hand and deposits at central banks |
69,428 | 77,103 | (7,675 | ) | (10.0 | ) | 118,488 | |||||||||||||
Trading portfolio |
148,888 | 115,309 | 33,579 | 29.1 | 177,917 | |||||||||||||||
Debt securities |
54,374 | 40,841 | 13,533 | 33.1 | 43,101 | |||||||||||||||
Customer loans |
2,921 | 5,079 | (2,158 | ) | (42.5 | ) | 9,162 | |||||||||||||
Equities |
12,920 | 4,967 | 7,953 | 160.1 | 5,492 | |||||||||||||||
Trading derivatives |
76,858 | 58,920 | 17,938 | 30.4 | 110,319 | |||||||||||||||
Deposits from credit institutions |
1,815 | 5,503 | (3,688 | ) | (67.0 | ) | 9,843 | |||||||||||||
Other financial assets at fair value |
42,673 | 31,441 | 11,232 | 35.7 | 28,356 | |||||||||||||||
Customer loans |
8,971 | 13,255 | (4,285 | ) | (32.3 | ) | 13,936 | |||||||||||||
Other (deposits at credit institutions, debt securities and equities) |
33,702 | 18,185 | 15,517 | 85.3 | 14,420 | |||||||||||||||
Available-for-sale financial assets |
115,251 | 83,799 | 31,452 | 37.5 | 92,339 | |||||||||||||||
Debt securities |
110,249 | 79,844 | 30,406 | 38.1 | 87,797 | |||||||||||||||
Equities |
5,001 | 3,955 | 1,046 | 26.4 | 4,542 | |||||||||||||||
Loans |
781,635 | 731,420 | 50,216 | 6.9 | 770,349 | |||||||||||||||
Deposits at credit institutions |
51,306 | 57,178 | (5,872 | ) | (10.3 | ) | 54,817 | |||||||||||||
Customer loans |
722,819 | 666,356 | 56,463 | 8.5 | 708,473 | |||||||||||||||
Debt securities |
7,510 | 7,886 | (376 | ) | (4.8 | ) | 7,059 | |||||||||||||
Investments |
3,471 | 3,377 | 93 | 2.8 | 2,427 | |||||||||||||||
Intangible assets and property and equipment |
26,109 | 18,137 | 7,972 | 44.0 | 17,346 | |||||||||||||||
Goodwill |
27,548 | 24,263 | 3,284 | 13.5 | 25,652 | |||||||||||||||
Other |
51,293 | 49,279 | 2,014 | 4.1 | 50,005 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
|||||||||||
Total assets |
1,266,296 | 1,134,128 | 132,168 | 11.7 | 1,282,880 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
LIABILITIES AND SHAREHOLDERS EQUITY |
||||||||||||||||||||
Trading portfolio |
109,792 | 94,695 | 15,097 | 15.9 | 143,244 | |||||||||||||||
Customer deposits |
5,544 | 8,500 | (2,956 | ) | (34.8 | ) | 8,897 | |||||||||||||
Marketable debt securities |
| 1 | (1 | ) | (100.0 | ) | 1 | |||||||||||||
Trading derivatives |
79,048 | 58,910 | 20,138 | 34.2 | 109,746 | |||||||||||||||
Other |
25,200 | 27,285 | (2,085 | ) | (7.6 | ) | 24,600 | |||||||||||||
Other financial liabilities at fair value |
62,318 | 42,311 | 20,007 | 47.3 | 45,418 | |||||||||||||||
Customer deposits |
33,127 | 26,484 | 6,644 | 25.1 | 28,638 | |||||||||||||||
Marketable debt securities |
3,830 | 4,086 | (255 | ) | (6.3 | ) | 4,904 | |||||||||||||
Due to central banks and credit institutions |
25,360 | 11,741 | 13,619 | 116.0 | 11,876 | |||||||||||||||
Financial liabilities at amortized cost |
961,053 | 880,115 | 80,937 | 9.2 | 971,659 | |||||||||||||||
Due to central banks and credit institutions |
122,437 | 92,390 | 30,047 | 32.5 | 134,467 | |||||||||||||||
Customer deposits |
608,956 | 572,853 | 36,103 | 6.3 | 589,104 | |||||||||||||||
Marketable debt securities |
193,059 | 182,234 | 10,825 | 5.9 | 210,577 | |||||||||||||||
Subordinated debt |
17,132 | 16,139 | 993 | 6.2 | 18,238 | |||||||||||||||
Other financial liabilities |
19,468 | 16,499 | 2,969 | 18.0 | 19,273 | |||||||||||||||
Insurance liabilities |
713 | 1,430 | (717 | ) | (50.2 | ) | 1,425 | |||||||||||||
Provisions |
15,376 | 14,599 | 776 | 5.3 | 16,019 | |||||||||||||||
Other liability accounts |
27,331 | 20,680 | 6,651 | 32.2 | 23,369 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
|||||||||||
Total liabilities |
1,176,581 | 1,053,830 | 122,752 | 11.6 | 1,201,133 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
|||||||||||
Shareholders equity |
91,664 | 84,479 | 7,185 | 8.5 | 81,268 | |||||||||||||||
Capital stock |
6,292 | 5,667 | 625 | 11.0 | 5,161 | |||||||||||||||
Reserves |
80,026 | 75,044 | 4,982 | 6.6 | 74,475 | |||||||||||||||
Attributable profit to the Group |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
Less: dividends |
(471 | ) | (406 | ) | (64 | ) | 15.8 | (650 | ) | |||||||||||
Equity adjustments by valuation |
(10,858 | ) | (14,153 | ) | 3,295 | (23.3 | ) | (9,471 | ) | |||||||||||
Minority interests |
8,909 | 9,972 | (1,063 | ) | (10.7 | ) | 9,950 | |||||||||||||
|
|
|
|
|
|
|
|
|
|
|||||||||||
Total equity |
89,714 | 80,298 | 9,416 | 11.7 | 81,747 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
|||||||||||
Total liabilities and equity |
1,266,296 | 1,134,128 | 132,168 | 11.7 | 1,282,880 | |||||||||||||||
|
|
|
|
|
|
|
|
|
|
8 | JANUARY - DECEMBER |
CONSOLIDATED FINANCIAL INFORMATION FINANCIAL REPORT 2014
n CUSTOMER LOANS (EUR Million)
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Spanish Public sector |
17,465 | 13,374 | 4,091 | 30.6 | 16,884 | |||||||||||||||
Other residents |
154,905 | 160,478 | (5,572 | ) | (3.5 | ) | 183,130 | |||||||||||||
Commercial bills |
7,293 | 7,301 | (8 | ) | (0.1 | ) | 8,699 | |||||||||||||
Secured loans |
96,426 | 96,420 | 6 | 0.0 | 103,890 | |||||||||||||||
Other loans |
51,187 | 56,757 | (5,570 | ) | (9.8 | ) | 70,540 | |||||||||||||
Non-resident sector |
589,557 | 537,587 | 51,970 | 9.7 | 558,572 | |||||||||||||||
Secured loans |
369,266 | 320,629 | 48,637 | 15.2 | 339,519 | |||||||||||||||
Other loans |
220,291 | 216,958 | 3,333 | 1.5 | 219,052 | |||||||||||||||
Gross customer loans |
761,928 | 711,439 | 50,489 | 7.1 | 758,586 | |||||||||||||||
Loan-loss allowances |
27,217 | 26,749 | 468 | 1.7 | 27,014 | |||||||||||||||
Net customer loans |
734,711 | 684,690 | 50,021 | 7.3 | 731,572 | |||||||||||||||
Pro memoria: Doubtful loans |
40,424 | 41,088 | (664 | ) | (1.6 | ) | 36,002 | |||||||||||||
Public sector |
167 | 99 | 68 | 69.1 | 121 | |||||||||||||||
Other residents |
19,951 | 21,763 | (1,812 | ) | (8.3 | ) | 16,025 | |||||||||||||
Non-resident sector |
20,306 | 19,226 | 1,080 | 5.6 | 19,856 |
JANUARY - DECEMBER | 9 |
FINANCIAL REPORT 2014 CONSOLIDATED FINANCIAL INFORMATION
10 | JANUARY - DECEMBER |
CONSOLIDATED FINANCIAL INFORMATION FINANCIAL REPORT 2014 |
n NON-PERFORMING LOANS EVOLUTION BY QUARTER (EUR Million)
1Q13 | 2Q13 | 3Q13 | 4Q13 | 1Q14 | 2Q14 | 3Q14 | 4Q14 | |||||||||||||||||||||||||
Balance at beginning of period |
36,761 | 38,693 | 40,712 | 41,899 | 42,420 | 42,300 | 42,334 | 41,727 | ||||||||||||||||||||||||
Net additions |
4,167 | 6,294 | 4,722 | 4,517 | 2,536 | 2,535 | 1,959 | 2,623 | ||||||||||||||||||||||||
Increase in scope of consolidation |
743 | | | | 148 | | | 763 | ||||||||||||||||||||||||
Exchange rate differences |
300 | (1,283 | ) | (447 | ) | (781 | ) | 96 | 293 | 463 | (299 | ) | ||||||||||||||||||||
Write-offs |
(3,278 | ) | (2,991 | ) | (3,088 | ) | (3,215 | ) | (2,900 | ) | (2,793 | ) | (3,029 | ) | (3,105 | ) | ||||||||||||||||
Balance at period-end |
38,693 | 40,712 | 41,899 | 42,420 | 42,300 | 42,334 | 41,727 | 41,709 |
(*) | Trading activity |
JANUARY - DECEMBER | 11 |
FINANCIAL REPORT 2014 CONSOLIDATED FINANCIAL INFORMATION |
CUSTOMER FUNDS UNDER MANAGEMENT (EUR Million)
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Resident Public sector |
9,349 | 7,745 | 1,604 | 20.7 | 8,487 | |||||||||||||||
Other residents |
163,340 | 161,649 | 1,691 | 1.0 | 157,011 | |||||||||||||||
Demand deposits |
88,312 | 74,969 | 13,343 | 17.8 | 71,526 | |||||||||||||||
Time deposits |
67,495 | 80,146 | (12,650 | ) | (15.8 | ) | 75,414 | |||||||||||||
Other |
7,532 | 6,535 | 998 | 15.3 | 10,071 | |||||||||||||||
Non-resident sector |
474,939 | 438,442 | 36,497 | 8.3 | 461,141 | |||||||||||||||
Demand deposits |
273,889 | 230,715 | 43,175 | 18.7 | 228,698 | |||||||||||||||
Time deposits |
151,113 | 161,300 | (10,187 | ) | (6.3 | ) | 179,503 | |||||||||||||
Other |
49,937 | 46,427 | 3,509 | 7.6 | 52,940 | |||||||||||||||
Customer deposits |
647,628 | 607,836 | 39,791 | 6.5 | 626,639 | |||||||||||||||
Marketable debt securities* |
196,890 | 186,321 | 10,569 | 5.7 | 215,482 | |||||||||||||||
Subordinated debt |
17,132 | 16,139 | 993 | 6.2 | 18,238 | |||||||||||||||
On-balance-sheet customer funds |
861,649 | 810,296 | 51,354 | 6.3 | 860,359 | |||||||||||||||
Mutual funds |
124,708 | 103,967 | 20,741 | 19.9 | 100,709 | |||||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | 10,076 | |||||||||||||||
Managed portfolios |
25,599 | 21,068 | 4,531 | 21.5 | 18,952 | |||||||||||||||
Other managed and marketed customer funds |
161,788 | 135,914 | 25,873 | 19.0 | 129,737 | |||||||||||||||
Managed and marketed customer funds |
1,023,437 | 946,210 | 77,227 | 8.2 | 990,096 |
(*).- | Including retail commercial paper in Spain (EUR million): 274 in December 2014, 3,553 in December 2013 and 11,536 in December 2012 |
(*) Excluding exchange rate impact: +5.0% | (*) Including retail commercial paper |
12 | JANUARY - DECEMBER |
CONSOLIDATED FINANCIAL INFORMATION FINANCIAL REPORT 2014 |
n TOTAL EQUITY AND CAPITAL WITH THE NATURE OF FINANCIAL LIABILITIES (EUR Million)
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Capital stock |
6,292 | 5,667 | 625 | 11.0 | 5,161 | |||||||||||||||
Additional paid-in surplus |
38,611 | 36,804 | 1,807 | 4.9 | 37,302 | |||||||||||||||
Reserves |
41,425 | 38,248 | 3,177 | 8.3 | 37,460 | |||||||||||||||
Treasury stock |
(10 | ) | (9 | ) | (1 | ) | 11.1 | (287 | ) | |||||||||||
Attributable profit |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
Less: dividends |
(471 | ) | (406 | ) | (64 | ) | 15.8 | (650 | ) | |||||||||||
Shareholders equity |
91,664 | 84,479 | 7,185 | 8.5 | 81,268 | |||||||||||||||
Valuation adjustments |
(10,858 | ) | (14,153 | ) | 3,295 | (23.3 | ) | (9,471 | ) | |||||||||||
Stockholders equity |
80,806 | 70,326 | 10,480 | 14.9 | 71,797 | |||||||||||||||
Minority interests |
8,909 | 9,972 | (1,063 | ) | (10.7 | ) | 9,950 | |||||||||||||
Total equity |
89,714 | 80,298 | 9,416 | 11.7 | 81,747 | |||||||||||||||
Preferred shares and securities in subordinated debt |
6,978 | 4,053 | 2,925 | 72.2 | 4,740 | |||||||||||||||
Total equity and capital with the nature of financial liabilities |
96,692 | 84,351 | 12,341 | 14.6 | 86,487 |
n RATING AGENCIES. GRUPO SANTANDER
Long | Short | |||||||||||
term | term | Outlook | ||||||||||
DBRS |
A | R1(low) | Negative | |||||||||
Fitch Ratings |
A- | F2 | Stable | |||||||||
GBB Rating |
A+ | Stable | ||||||||||
Moodys |
Baa1 | P-2 | Stable | |||||||||
Standard & Poors |
BBB+ | A-2 | Stable | |||||||||
Scope |
A | Stable |
JANUARY - DECEMBER | 13 |
FINANCIAL REPORT 2014 THE SANTANDER SHARE |
14 | JANUARY - DECEMBER |
INFORMATION BY SEGMENTS FINANCIAL REPORT 2014 |
Description of the segments
JANUARY - DECEMBER | 15 |
FINANCIAL REPORT 2014 INFORMATION BY SEGMENTS |
16 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
n NET OPERATING INCOME (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | w/o FX | |||||||||||||||||||
Continental Europe |
1,640 | 3.7 | 4.0 | 6,485 | 8.6 | 8.8 | ||||||||||||||||||
o/w: Spain |
830 | (5.5 | ) | (5.5 | ) | 3,515 | 9.2 | 9.2 | ||||||||||||||||
Portugal |
135 | 24.6 | 24.6 | 465 | 10.5 | 10.5 | ||||||||||||||||||
Poland |
210 | 9.2 | 10.1 | 795 | 9.6 | 9.3 | ||||||||||||||||||
Santander Consumer Finance |
486 | 4.0 | 4.0 | 1,857 | 8.0 | 8.0 | ||||||||||||||||||
United Kingdom |
674 | (1.8 | ) | (2.4 | ) | 2,651 | 16.5 | 10.6 | ||||||||||||||||
Latin America |
2,745 | (4.2 | ) | (1.4 | ) | 11,049 | (9.3 | ) | 0.4 | |||||||||||||||
o/w: Brazil |
1,682 | (11.5 | ) | (6.6 | ) | 7,092 | (13.5 | ) | (5.4 | ) | ||||||||||||||
Mexico |
471 | (0.0 | ) | (0.5 | ) | 1,812 | 0.9 | 5.2 | ||||||||||||||||
Chile |
382 | 32.5 | 29.6 | 1,343 | 1.5 | 17.0 | ||||||||||||||||||
USA |
953 | 1.3 | (4.7 | ) | 3,611 | 21.4 | 21.3 | |||||||||||||||||
Operating areas |
6,013 | (1.0 | ) | (0.6 | ) | 23,795 | 1.7 | 6.5 | ||||||||||||||||
Corporate Activities |
(188 | ) | 2.7 | 2.7 | (1,221 | ) | (25.7 | ) | (25.7 | ) | ||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total Group |
5,824 | (1.1 | ) | (0.7 | ) | 22,574 | 3.7 | 9.1 | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
n ATTRIBUTABLE PROFIT (EUR Million) |
||||||||||||||||||||||||
Continental Europe |
644 | 36.4 | 36.9 | 2,078 | 86.4 | 87.4 | ||||||||||||||||||
o/w: Spain |
299 | (3.3 | ) | (3.3 | ) | 1,121 | 140.5 | 140.5 | ||||||||||||||||
Portugal |
73 | 74.5 | 74.5 | 189 | 65.1 | 65.1 | ||||||||||||||||||
Poland |
94 | 2.5 | 3.4 | 358 | 7.2 | 6.9 | ||||||||||||||||||
Santander Consumer Finance |
265 | 56.1 | 56.1 | 891 | 12.3 | 12.3 | ||||||||||||||||||
United Kingdom |
391 | (4.9 | ) | (5.6 | ) | 1,576 | 37.1 | 30.2 | ||||||||||||||||
Latin America |
853 | 8.5 | 10.4 | 3,150 | (1.0 | ) | 10.8 | |||||||||||||||||
o/w: Brazil |
391 | (4.4 | ) | 0.8 | 1,558 | (1.3 | ) | 8.0 | ||||||||||||||||
Mexico |
186 | 11.1 | 10.8 | 660 | (7.4 | ) | (3.5 | ) | ||||||||||||||||
Chile |
162 | 75.6 | 71.7 | 509 | 17.0 | 34.8 | ||||||||||||||||||
USA |
248 | 27.3 | 21.3 | 800 | (0.1 | ) | (0.2 | ) | ||||||||||||||||
Operating areas |
2,136 | 14.6 | 14.8 | 7,605 | 21.8 | 27.5 | ||||||||||||||||||
Corporate Activities |
(681 | ) | 162.7 | 162.7 | (1,789 | ) | (13.6 | ) | (13.6 | ) | ||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total Group |
1,455 | (9.3 | ) | (9.3 | ) | 5,816 | 39.3 | 49.3 | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
n CUSTOMER LOANS (EUR Million) |
||||||||||||||||||||||||
Continental Europe |
266,827 | 1.0 | 1.4 | 266,827 | 0.2 | 0.6 | ||||||||||||||||||
o/w: Spain |
157,047 | 0.4 | 0.4 | 157,047 | (1.7 | ) | (1.7 | ) | ||||||||||||||||
Portugal |
23,180 | (0.7 | ) | (0.7 | ) | 23,180 | (5.3 | ) | (5.3 | ) | ||||||||||||||
Poland |
16,976 | (1.4 | ) | 0.9 | 16,976 | 4.7 | 7.7 | |||||||||||||||||
Santander Consumer Finance |
60,448 | 3.2 | 3.2 | 60,448 | 7.9 | 7.9 | ||||||||||||||||||
United Kingdom |
251,191 | 0.9 | 1.1 | 251,191 | 8.7 | 1.6 | ||||||||||||||||||
Latin America |
144,714 | 2.9 | 5.3 | 144,714 | 12.5 | 12.1 | ||||||||||||||||||
o/w: Brazil |
74,373 | 2.0 | 6.6 | 74,373 | 11.9 | 10.7 | ||||||||||||||||||
Mexico |
25,873 | (1.1 | ) | 4.0 | 25,873 | 16.2 | 14.9 | |||||||||||||||||
Chile |
30,550 | 5.1 | 2.6 | 30,550 | 6.1 | 8.0 | ||||||||||||||||||
USA |
67,175 | 5.4 | 1.7 | 67,175 | 17.1 | 3.1 | ||||||||||||||||||
Operating areas |
729,908 | 1.7 | 2.1 | 729,908 | 6.8 | 3.3 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total Group |
734,711 | 1.8 | 2.1 | 734,711 | 7.3 | 3.8 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
n CUSTOMER DEPOSITS (EUR Million) |
||||||||||||||||||||||||
Continental Europe |
255,719 | (1.3 | ) | (1.1 | ) | 255,719 | (0.2 | ) | 0.1 | |||||||||||||||
o/w: Spain |
178,446 | (2.1 | ) | (2.1 | ) | 178,446 | (1.5 | ) | (1.5 | ) | ||||||||||||||
Portugal |
24,016 | (0.5 | ) | (0.5 | ) | 24,016 | (0.7 | ) | (0.7 | ) | ||||||||||||||
Poland |
20,144 | (0.4 | ) | 1.9 | 20,144 | 8.9 | 12.0 | |||||||||||||||||
Santander Consumer Finance |
30,847 | 0.9 | 0.9 | 30,847 | (0.1 | ) | (0.1 | ) | ||||||||||||||||
United Kingdom |
202,328 | (0.7 | ) | (0.5 | ) | 202,328 | 7.9 | 0.8 | ||||||||||||||||
Latin America |
137,726 | 0.2 | 2.6 | 137,726 | 12.7 | 12.1 | ||||||||||||||||||
o/w: Brazil |
68,539 | (3.3 | ) | 1.0 | 68,539 | 11.5 | 10.2 | |||||||||||||||||
Mexico |
28,627 | (0.2 | ) | 4.9 | 28,627 | 16.1 | 14.8 | |||||||||||||||||
Chile |
23,352 | 9.7 | 7.0 | 23,352 | 11.3 | 13.2 | ||||||||||||||||||
USA |
46,575 | 5.1 | 1.4 | 46,575 | 18.8 | 4.6 | ||||||||||||||||||
Operating areas |
642,348 | (0.4 | ) | 0.1 | 642,348 | 6.2 | 3.0 | |||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total Group |
647,628 | 0.2 | 0.6 | 647,628 | 6.5 | 3.4 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
JANUARY - DECEMBER | 17 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n CONTINENTAL EUROPE (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT | ||||||||||||||||||||||||
Net interest income |
2,272 | 4.5 | 4.8 | 8,728 | 7.7 | 7.9 | ||||||||||||||||||
Net fees |
850 | 1.5 | 1.7 | 3,457 | 1.1 | 1.1 | ||||||||||||||||||
Gains (losses) on financial transactions |
39 | (67.1 | ) | (67.1 | ) | 453 | (41.5 | ) | (41.5 | ) | ||||||||||||||
Other operating income* |
70 | 776.8 | 777.3 | 184 | 12.1 | 12.2 | ||||||||||||||||||
Gross income |
3,231 | 3.0 | 3.2 | 12,822 | 2.9 | 3.0 | ||||||||||||||||||
Operating expenses |
(1,591 | ) | 2.2 | 2.4 | (6,337 | ) | (2.4 | ) | (2.3 | ) | ||||||||||||||
General administrative expenses |
(1,414 | ) | 1.9 | 2.1 | (5,632 | ) | (1.8 | ) | (1.7 | ) | ||||||||||||||
Personnel |
(829 | ) | 1.3 | 1.5 | (3,316 | ) | (4.9 | ) | (4.8 | ) | ||||||||||||||
Other general administrative expenses |
(585 | ) | 2.8 | 3.0 | (2,315 | ) | 2.9 | 3.1 | ||||||||||||||||
Depreciation and amortisation |
(177 | ) | 4.4 | 4.6 | (706 | ) | (6.9 | ) | (6.8 | ) | ||||||||||||||
Net operating income |
1,640 | 3.7 | 4.0 | 6,485 | 8.6 | 8.8 | ||||||||||||||||||
Net loan-loss provisions |
(582 | ) | (21.0 | ) | (20.8 | ) | (2,880 | ) | (20.1 | ) | (20.0 | ) | ||||||||||||
Other income |
(77 | ) | (49.4 | ) | (49.3 | ) | (576 | ) | (24.2 | ) | (24.2 | ) | ||||||||||||
Profit before taxes |
981 | 41.4 | 41.9 | 3,030 | 88.6 | 89.4 | ||||||||||||||||||
Tax on profit |
(268 | ) | 58.2 | 58.7 | (756 | ) | 115.6 | 116.8 | ||||||||||||||||
Profit from continuing operations |
713 | 36.0 | 36.5 | 2,273 | 81.0 | 81.8 | ||||||||||||||||||
Net profit from discontinued operations |
(19 | ) | 196.7 | 196.6 | (26 | ) | 345.3 | 363.0 | ||||||||||||||||
Consolidated profit |
693 | 34.0 | 34.5 | 2,247 | 79.8 | 80.5 | ||||||||||||||||||
Minority interests |
49 | 8.2 | 8.8 | 168 | 24.8 | 24.4 | ||||||||||||||||||
Attributable profit to the Group |
644 | 36.4 | 36.9 | 2,078 | 86.4 | 87.4 | ||||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
266,827 | 1.0 | 1.4 | 266,827 | 0.2 | 0.6 | ||||||||||||||||||
Trading portfolio (w/o loans) |
65,859 | 3.6 | 3.7 | 65,859 | 30.9 | 30.9 | ||||||||||||||||||
Available-for-sale financial assets |
52,858 | 10.7 | 11.0 | 52,858 | 41.6 | 42.3 | ||||||||||||||||||
Due from credit institutions** |
65,754 | 9.1 | 9.3 | 65,754 | 70.6 | 70.9 | ||||||||||||||||||
Intangible assets and property and equipment |
5,838 | (1.8 | ) | (1.7 | ) | 5,838 | (5.1 | ) | (4.9 | ) | ||||||||||||||
Other assets |
22,523 | (5.2 | ) | (4.9 | ) | 22,523 | (43.6 | ) | (43.4 | ) | ||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
479,659 | 3.0 | 3.4 | 479,659 | 9.4 | 9.7 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
255,719 | (1.3 | ) | (1.1 | ) | 255,719 | (0.2 | ) | 0.1 | |||||||||||||||
Marketable debt securities** |
19,435 | (2.4 | ) | (0.7 | ) | 19,435 | 15.8 | 17.2 | ||||||||||||||||
Subordinated debt** |
409 | 1.6 | 3.5 | 409 | 1.0 | 3.3 | ||||||||||||||||||
Insurance liabilities |
713 | (57.4 | ) | (57.3 | ) | 713 | (50.2 | ) | (50.1 | ) | ||||||||||||||
Due to credit institutions** |
76,889 | 2.2 | 2.7 | 76,889 | 29.4 | 30.1 | ||||||||||||||||||
Other liabilities |
101,950 | 21.2 | 21.4 | 101,950 | 28.5 | 28.7 | ||||||||||||||||||
Shareholders equity*** |
24,543 | (2.1 | ) | (1.5 | ) | 24,543 | (2.2 | ) | (1.7 | ) | ||||||||||||||
Other managed and marketed customer funds |
65,275 | 1.8 | 1.9 | 65,275 | 18.1 | 18.3 | ||||||||||||||||||
Mutual and pension funds |
58,369 | 2.4 | 2.6 | 58,369 | 20.2 | 20.4 | ||||||||||||||||||
Managed portfolios |
6,906 | (3.3 | ) | (3.2 | ) | 6,906 | 2.8 | 2.8 | ||||||||||||||||
Managed and marketed customer funds |
340,839 | (0.8 | ) | (0.5 | ) | 340,839 | 3.7 | 4.0 | ||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
9.84 | 2.47 p. | 8.11 | 3.76 p. | ||||||||||||||||||||
Efficiency ratio (with amortisations) |
49.2 | (0.4 p. | ) | 49.4 | (2.7 p. | ) | ||||||||||||||||||
NPL ratio |
8.93 | (0.03 p. | ) | 8.93 | (0.20 p. | ) | ||||||||||||||||||
NPL coverage |
57.2 | (0.9 p. | ) | 57.2 | (0.1 p. | ) | ||||||||||||||||||
Number of employees |
56,245 | 0.8 | 56,245 | (3.1 | ) | |||||||||||||||||||
Number of branches |
5,482 | (2.4 | ) | 5,482 | (11.0 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
18 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
INCOME STATEMENT |
n SPAIN (EUR Million)
4Q14 | % o/ 3Q14 | 2014 | % o/ 2013 | |||||||||||||
INCOME STATEMENT | ||||||||||||||||
Net interest income |
1,219 | 0.7 | 4,768 | 9.4 | ||||||||||||
Net fees |
446 | 4.9 | 1,796 | (2.0 | ) | |||||||||||
Gains (losses) on financial transactions |
(46 | ) | | 284 | (53.5 | ) | ||||||||||
Other operating income* |
70 | | 149 | (2.8 | ) | |||||||||||
Gross income |
1,690 | (2.5 | ) | 6,997 | 0.6 | |||||||||||
Operating expenses |
(860 | ) | 0.5 | (3,482 | ) | (6.7 | ) | |||||||||
General administrative expenses |
(773 | ) | 0.5 | (3,130 | ) | (6.5 | ) | |||||||||
Personnel |
(468 | ) | (1.5 | ) | (1,929 | ) | (8.8 | ) | ||||||||
Other general administrative expenses |
(305 | ) | 3.9 | (1,201 | ) | (2.7 | ) | |||||||||
Depreciation and amortisation |
(86 | ) | 0.3 | (352 | ) | (8.5 | ) | |||||||||
Net operating income |
830 | (5.5 | ) | 3,515 | 9.2 | |||||||||||
Net loan-loss provisions |
(320 | ) | (25.4 | ) | (1,745 | ) | (27.6 | ) | ||||||||
Other income |
(81 | ) | 817.8 | (173 | ) | 28.3 | ||||||||||
Profit before taxes |
429 | (2.5 | ) | 1,597 | 136.9 | |||||||||||
Tax on profit |
(126 | ) | (3.2 | ) | (469 | ) | 127.0 | |||||||||
Profit from continuing operations |
303 | (2.2 | ) | 1,127 | 141.2 | |||||||||||
Net profit from discontinued operations |
| | | (100.0 | ) | |||||||||||
Consolidated profit |
303 | (2.2 | ) | 1,127 | 141.2 | |||||||||||
Minority interests |
4 | 423.9 | 6 | 414.9 | ||||||||||||
Attributable profit to the Group |
299 | (3.3 | ) | 1,121 | 140.5 | |||||||||||
BALANCE SHEET |
||||||||||||||||
Customer loans** |
157,047 | 0.4 | 157,047 | (1.7 | ) | |||||||||||
Trading portfolio (w/o loans) |
62,470 | 3.6 | 62,470 | 32.7 | ||||||||||||
Available-for-sale financial assets |
38,353 | 17.8 | 38,353 | 49.8 | ||||||||||||
Due from credit institutions** |
48,881 | 14.7 | 48,881 | 94.8 | ||||||||||||
Intangible assets and property and equipment |
3,423 | (3.4 | ) | 3,423 | (16.7 | ) | ||||||||||
Other assets |
5,166 | (10.1 | ) | 5,166 | (75.6 | ) | ||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total assets/liabilities & shareholders equity |
315,340 | 4.7 | 315,340 | 11.5 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Customer deposits** |
178,446 | (2.1 | ) | 178,446 | (1.5 | ) | ||||||||||
Marketable debt securities** |
704 | (34.6 | ) | 704 | (82.2 | ) | ||||||||||
Subordinated debt** |
6 | 743.8 | 6 | (21.9 | ) | |||||||||||
Insurance liabilities |
539 | 6.9 | 539 | 2.7 | ||||||||||||
Due to credit institutions** |
38,519 | 0.2 | 38,519 | 69.2 | ||||||||||||
Other liabilities |
86,235 | 26.5 | 86,235 | 37.0 | ||||||||||||
Shareholders equity*** |
10,891 | 2.1 | 10,891 | (5.5 | ) | |||||||||||
Other managed and marketed customer funds |
58,554 | 2.2 | 58,554 | 21.3 | ||||||||||||
Mutual and pension funds |
52,605 | 3.1 | 52,605 | 22.4 | ||||||||||||
Managed portfolios |
5,949 | (4.6 | ) | 5,949 | 12.4 | |||||||||||
Managed and marketed customer funds |
237,710 | (1.2 | ) | 237,710 | 1.9 | |||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||
ROE |
10.30 | (0.71 p. | ) | 9.88 | 5.95 p. | |||||||||||
Efficiency ratio (with amortisations) |
50.9 | 1.5 p. | 49.8 | (3.9 p. | ) | |||||||||||
NPL ratio |
7.38 | (0.19 p. | ) | 7.38 | (0.11 p. | ) | ||||||||||
NPL coverage |
45.5 | | 45.5 | 1.5 p. | ||||||||||||
Number of employees |
24,979 | (0.6 | ) | 24,979 | (8.3 | ) | ||||||||||
Number of branches |
3,511 | (2.8 | ) | 3,511 | (13.7 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
JANUARY - DECEMBER | 19 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n PORTUGAL (EUR Million)
4Q14 | % o/ 3Q14 | 2014 | % o/ 2013 | |||||||||||||
INCOME STATEMENT | ||||||||||||||||
Net interest income |
143 | 5.6 | 546 | 6.3 | ||||||||||||
Net fees |
71 | 1.8 | 280 | (11.8 | ) | |||||||||||
Gains (losses) on financial transactions |
35 | 156.0 | 88 | 72.9 | ||||||||||||
Other operating income* |
12 | 9.0 | 42 | 23.8 | ||||||||||||
Gross income |
261 | 13.4 | 956 | 4.3 | ||||||||||||
Operating expenses |
(126 | ) | 3.5 | (491 | ) | (0.9 | ) | |||||||||
General administrative expenses |
(109 | ) | 4.2 | (419 | ) | 0.7 | ||||||||||
Personnel |
(78 | ) | 6.7 | (297 | ) | (0.5 | ) | |||||||||
Other general administrative expenses |
(31 | ) | (1.5 | ) | (122 | ) | 3.6 | |||||||||
Depreciation and amortisation |
(18 | ) | (0.4 | ) | (72 | ) | (9.0 | ) | ||||||||
Net operating income |
135 | 24.6 | 465 | 10.5 | ||||||||||||
Net loan-loss provisions |
(17 | ) | (45.7 | ) | (124 | ) | (35.7 | ) | ||||||||
Other income |
(20 | ) | 2.0 | (99 | ) | 26.2 | ||||||||||
Profit before taxes |
97 | 72.2 | 243 | 61.4 | ||||||||||||
Tax on profit |
(24 | ) | 61.2 | (57 | ) | 30.8 | ||||||||||
Profit from continuing operations |
73 | 76.1 | 185 | 74.1 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
73 | 76.1 | 185 | 74.1 | ||||||||||||
Minority interests |
0 | | (4 | ) | (52.4 | ) | ||||||||||
Attributable profit to the Group |
73 | 74.5 | 189 | 65.1 | ||||||||||||
BALANCE SHEET |
||||||||||||||||
Customer loans** |
23,180 | (0.7 | ) | 23,180 | (5.3 | ) | ||||||||||
Trading portfolio (w/o loans) |
2,082 | 4.2 | 2,082 | 13.7 | ||||||||||||
Available-for-sale financial assets |
7,011 | (13.0 | ) | 7,011 | 48.4 | |||||||||||
Due from credit institutions** |
2,163 | (12.3 | ) | 2,163 | (25.3 | ) | ||||||||||
Intangible assets and property and equipment |
729 | (2.7 | ) | 729 | (11.2 | ) | ||||||||||
Other assets |
6,450 | (3.8 | ) | 6,450 | (9.1 | ) | ||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total assets/liabilities & shareholders equity |
41,616 | (3.9 | ) | 41,616 | (0.6 | ) | ||||||||||
|
|
|
|
|
|
|
|
|||||||||
Customer deposits** |
24,016 | (0.5 | ) | 24,016 | (0.7 | ) | ||||||||||
Marketable debt securities** |
2,855 | (24.7 | ) | 2,855 | 22.6 | |||||||||||
Subordinated debt** |
0 | (88.9 | ) | 0 | (71.6 | ) | ||||||||||
Insurance liabilities |
27 | (65.7 | ) | 27 | (63.6 | ) | ||||||||||
Due to credit institutions** |
11,538 | (4.4 | ) | 11,538 | (6.3 | ) | ||||||||||
Other liabilities |
559 | (9.7 | ) | 559 | 57.3 | |||||||||||
Shareholders equity*** |
2,620 | 0.0 | 2,620 | 1.6 | ||||||||||||
Other managed and marketed customer funds |
2,501 | 6.5 | 2,501 | 22.5 | ||||||||||||
Mutual and pension funds |
2,187 | 4.4 | 2,187 | 15.2 | ||||||||||||
Managed portfolios |
314 | 24.5 | 314 | 120.7 | ||||||||||||
Managed and marketed customer funds |
29,372 | (3.0 | ) | 29,372 | 2.8 | |||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||
ROE |
11.84 | 4.82 p. | 8.10 | 2.32 p. | ||||||||||||
Efficiency ratio (with amortisations) |
48.4 | (4.6 p. | ) | 51.4 | (2.7 p. | ) | ||||||||||
NPL ratio |
8.89 | 0.40 p. | 8.89 | 0.77 p. | ||||||||||||
NPL coverage |
51.8 | (2.1 p. | ) | 51.8 | 1.8 p. | |||||||||||
Number of employees |
5,410 | (1.9 | ) | 5,410 | (3.5 | ) | ||||||||||
Number of branches |
594 | (4.2 | ) | 594 | (7.2 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
20 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
n POLAND (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
194 | (9.4 | ) | (8.5 | ) | 834 | 7.0 | 6.7 | ||||||||||||||||
Net fees |
107 | (0.3 | ) | 0.6 | 435 | 8.6 | 8.3 | |||||||||||||||||
Gains (losses) on financial transactions |
48 | 262.0 | 263.4 | 79 | (33.2 | ) | (33.3 | ) | ||||||||||||||||
Other operating income* |
4 | | | 28 | 46.2 | 45.8 | ||||||||||||||||||
Gross income |
353 | 5.2 | 6.2 | 1,376 | 4.4 | 4.1 | ||||||||||||||||||
Operating expenses |
(143 | ) | (0.0 | ) | 0.9 | (581 | ) | (1.9 | ) | (2.2 | ) | |||||||||||||
General administrative expenses |
(131 | ) | (0.5 | ) | 0.5 | (532 | ) | (1.2 | ) | (1.5 | ) | |||||||||||||
Personnel |
(79 | ) | 3.2 | 4.1 | (309 | ) | (0.9 | ) | (1.2 | ) | ||||||||||||||
Other general administrative expenses |
(52 | ) | (5.6 | ) | (4.7 | ) | (223 | ) | (1.7 | ) | (2.0 | ) | ||||||||||||
Depreciation and amortisation |
(13 | ) | 5.0 | 5.9 | (48 | ) | (9.0 | ) | (9.3 | ) | ||||||||||||||
Net operating income |
210 | 9.2 | 10.1 | 795 | 9.6 | 9.3 | ||||||||||||||||||
Net loan-loss provisions |
(57 | ) | 28.4 | 29.4 | (186 | ) | 10.8 | 10.5 | ||||||||||||||||
Other income |
22 | 177.2 | 177.5 | 11 | | | ||||||||||||||||||
Profit before taxes |
175 | 12.1 | 13.0 | 620 | 12.3 | 12.0 | ||||||||||||||||||
Tax on profit |
(48 | ) | 43.2 | 44.1 | (135 | ) | 26.3 | 25.9 | ||||||||||||||||
Profit from continuing operations |
127 | 3.7 | 4.6 | 485 | 9.0 | 8.7 | ||||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
127 | 3.7 | 4.6 | 485 | 9.0 | 8.7 | ||||||||||||||||||
Minority interests |
33 | 7.2 | 8.1 | 127 | 14.2 | 13.9 | ||||||||||||||||||
Attributable profit to the Group |
94 | 2.5 | 3.4 | 358 | 7.2 | 6.9 | ||||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
16,976 | (1.4 | ) | 0.9 | 16,976 | 4.7 | 7.7 | |||||||||||||||||
Trading portfolio (w/o loans) |
1,166 | 46.7 | 50.1 | 1,166 | 119.1 | 125.4 | ||||||||||||||||||
Available-for-sale financial assets |
5,816 | (1.8 | ) | 0.5 | 5,816 | 9.2 | 12.3 | |||||||||||||||||
Due from credit institutions** |
1,061 | 11.4 | 14.0 | 1,061 | 59.1 | 63.6 | ||||||||||||||||||
Intangible assets and property and equipment |
236 | 5.1 | 7.5 | 236 | (13.5 | ) | (11.1 | ) | ||||||||||||||||
Other assets |
2,540 | 12.6 | 15.1 | 2,540 | 21.3 | 24.7 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
27,794 | 1.6 | 3.9 | 27,794 | 10.7 | 13.9 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
20,144 | (0.4 | ) | 1.9 | 20,144 | 8.9 | 12.0 | |||||||||||||||||
Marketable debt securities** |
230 | (2.3 | ) | (0.0 | ) | 230 | 91.0 | 96.5 | ||||||||||||||||
Subordinated debt** |
337 | (0.1 | ) | 2.2 | 337 | 1.1 | 4.0 | |||||||||||||||||
Insurance liabilities |
77 | (2.0 | ) | 0.2 | 77 | (7.4 | ) | (4.7 | ) | |||||||||||||||
Due to credit institutions** |
1,261 | 17.7 | 20.4 | 1,261 | 4.6 | 7.6 | ||||||||||||||||||
Other liabilities |
3,876 | 12.3 | 14.8 | 3,876 | 29.9 | 33.6 | ||||||||||||||||||
Shareholders equity*** |
1,869 | (4.9 | ) | (2.7 | ) | 1,869 | (0.4 | ) | 2.5 | |||||||||||||||
Other managed and marketed customer funds |
3,515 | (7.1 | ) | (4.9 | ) | 3,515 | (3.2 | ) | (0.4 | ) | ||||||||||||||
Mutual and pension funds |
3,430 | (7.1 | ) | (5.0 | ) | 3,430 | (2.7 | ) | 0.1 | |||||||||||||||
Managed portfolios |
85 | (5.6 | ) | (3.4 | ) | 85 | (19.8 | ) | (17.5 | ) | ||||||||||||||
Managed and marketed customer funds |
24,226 | (1.4 | ) | 0.8 | 24,226 | 7.3 | 10.3 | |||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
16.28 | 0.01 p. | 16.16 | 0.31 p. | ||||||||||||||||||||
Efficiency ratio (with amortisations) |
40.6 | (2.1 p. | ) | 42.2 | (2.7 p. | ) | ||||||||||||||||||
NPL ratio |
7.42 | (0.01 p. | ) | 7.42 | (0.42 p. | ) | ||||||||||||||||||
NPL coverage |
60.3 | (5.5 p. | ) | 60.3 | (1.5 p. | ) | ||||||||||||||||||
Number of employees |
11,971 | 0.6 | 11,971 | (3.2 | ) | |||||||||||||||||||
Number of branches |
788 | (1.9 | ) | 788 | (5.1 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
JANUARY - DECEMBER | 21 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n SANTANDER CONSUMER FINANCE (EUR Million)
4Q14 | % o/3 Q14 | 2014 | % o/ 2013 | |||||||||||||
INCOME STATEMENT |
||||||||||||||||
Net interest income |
652 | 6.1 | 2,459 | 5.4 | ||||||||||||
Net fees |
198 | (4.5 | ) | 836 | 6.2 | |||||||||||
Gains (losses) on financial transactions |
3 | | 3 | | ||||||||||||
Other operating income* |
8 | 891.5 | 12 | | ||||||||||||
Gross income |
862 | 5.0 | 3,309 | 6.4 | ||||||||||||
Operating expenses |
(376 | ) | 6.3 | (1,452 | ) | 4.4 | ||||||||||
General administrative expenses |
(319 | ) | 4.6 | (1,237 | ) | 5.5 | ||||||||||
Personnel |
(173 | ) | 5.4 | (664 | ) | 2.9 | ||||||||||
Other general administrative expenses |
(146 | ) | 3.6 | (572 | ) | 8.8 | ||||||||||
Depreciation and amortisation |
(57 | ) | 16.9 | (215 | ) | (1.8 | ) | |||||||||
Net operating income |
486 | 4.0 | 1,857 | 8.0 | ||||||||||||
Net loan-loss provisions |
(143 | ) | (4.3 | ) | (544 | ) | (3.7 | ) | ||||||||
Other income |
65 | | (37 | ) | (47.2 | ) | ||||||||||
Profit before taxes |
408 | 65.1 | 1,277 | 17.6 | ||||||||||||
Tax on profit |
(112 | ) | 96.8 | (320 | ) | 25.6 | ||||||||||
Profit from continuing operations |
296 | 55.7 | 956 | 15.2 | ||||||||||||
Net profit from discontinued operations |
(19 | ) | 196.7 | (26 | ) | 345.2 | ||||||||||
Consolidated profit |
277 | 50.6 | 930 | 12.8 | ||||||||||||
Minority interests |
11 | (17.1 | ) | 39 | 27.1 | |||||||||||
Attributable profit to the Group |
265 | 56.1 | 891 | 12.3 | ||||||||||||
BALANCE SHEET |
||||||||||||||||
Customer loans** |
60,448 | 3.2 | 60,448 | 7.9 | ||||||||||||
Trading portfolio (w/o loans) |
87 | 114.3 | 87 | (89.9 | ) | |||||||||||
Available-for-sale financial assets |
988 | 63.8 | 988 | 40.1 | ||||||||||||
Due from credit institutions** |
5,476 | (1.2 | ) | 5,476 | (32.9 | ) | ||||||||||
Intangible assets and property and equipment |
786 | 0.4 | 786 | (15.8 | ) | |||||||||||
Other assets |
3,734 | 11.3 | 3,734 | 0.3 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Total assets/liabilities & shareholders equity |
71,520 | 3.8 | 71,520 | 1.6 | ||||||||||||
|
|
|
|
|
|
|
|
|||||||||
Customer deposits** |
30,847 | 0.9 | 30,847 | (0.1 | ) | |||||||||||
Marketable debt securities** |
15,646 | 5.7 | 15,646 | 50.8 | ||||||||||||
Subordinated debt** |
66 | 2.0 | 66 | 3.3 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions** |
13,333 | 10.0 | 13,333 | (26.2 | ) | |||||||||||
Other liabilities |
4,091 | 21.3 | 4,091 | 4.9 | ||||||||||||
Shareholders equity*** |
7,537 | (5.6 | ) | 7,537 | 5.7 | |||||||||||
Other managed and marketed customer funds |
7 | 1.5 | 7 | 9.8 | ||||||||||||
Mutual and pension funds |
7 | 1.5 | 7 | 9.8 | ||||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
46,566 | 2.5 | 46,566 | 12.7 | ||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||
ROE |
12.54 | 4.32 p. | 10.89 | 0.94 p. | ||||||||||||
Efficiency ratio (with amortisations) |
43.6 | 0.5 p. | 43.9 | (0.8 p. | ) | |||||||||||
NPL ratio |
4.82 | 0.85 p. | 4.82 | 0.81 p. | ||||||||||||
NPL coverage |
100.1 | (6.3 p. | ) | 100.1 | (5.2 p. | ) | ||||||||||
Number of employees |
13,046 | 6.5 | 13,046 | 11.6 | ||||||||||||
Number of branches |
579 | 1.2 | 579 | (5.5 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
22 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
UNITED KINGDOM (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
1,121 | 3.0 | 2.5 | 4,234 | 22.7 | 16.5 | ||||||||||||||||||
Net fees |
273 | 5.1 | 4.7 | 1,028 | 3.6 | (1.7 | ) | |||||||||||||||||
Gains (losses) on financial transactions |
35 | (39.4 | ) | (40.5 | ) | 241 | (40.1 | ) | (43.2 | ) | ||||||||||||||
Other operating income* |
9 | 1.8 | 1.3 | 37 | 5.6 | 0.2 | ||||||||||||||||||
Gross income |
1,440 | 1.6 | 1.1 | 5,541 | 13.5 | 7.7 | ||||||||||||||||||
Operating expenses |
(765 | ) | 4.9 | 4.4 | (2,890 | ) | 10.9 | 5.3 | ||||||||||||||||
General administrative expenses |
(647 | ) | 1.8 | 1.3 | (2,458 | ) | 12.7 | 7.0 | ||||||||||||||||
Personnel |
(422 | ) | (0.4 | ) | (1.0 | ) | (1,613 | ) | 15.1 | 9.2 | ||||||||||||||
Other general administrative expenses |
(225 | ) | 6.3 | 5.9 | (845 | ) | 8.4 | 2.8 | ||||||||||||||||
Depreciation and amortisation |
(118 | ) | 25.3 | 25.5 | (432 | ) | 1.8 | (3.4 | ) | |||||||||||||||
Net operating income |
674 | (1.8 | ) | (2.4 | ) | 2,651 | 16.5 | 10.6 | ||||||||||||||||
Net loan-loss provisions |
(36 | ) | (59.2 | ) | (60.8 | ) | (332 | ) | (42.8 | ) | (45.7 | ) | ||||||||||||
Other income |
(136 | ) | 85.6 | 85.8 | (318 | ) | 34.9 | 28.0 | ||||||||||||||||
Profit before taxes |
503 | (4.3 | ) | (4.9 | ) | 2,001 | 37.1 | 30.1 | ||||||||||||||||
Tax on profit |
(112 | ) | (2.0 | ) | (2.6 | ) | (425 | ) | 40.9 | 33.8 | ||||||||||||||
Profit from continuing operations |
391 | (4.9 | ) | (5.6 | ) | 1,576 | 36.0 | 29.1 | ||||||||||||||||
Net profit from discontinued operations |
| | | | (100.0 | ) | (100.0 | ) | ||||||||||||||||
Consolidated profit |
391 | (4.9 | ) | (5.6 | ) | 1,576 | 37.1 | 30.2 | ||||||||||||||||
Minority interests |
| | | | | | ||||||||||||||||||
Attributable profit to the Group |
391 | (4.9 | ) | (5.6 | ) | 1,576 | 37.1 | 30.2 | ||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
251,191 | 0.9 | 1.1 | 251,191 | 8.7 | 1.6 | ||||||||||||||||||
Trading portfolio (w/o loans) |
39,360 | 11.6 | 11.8 | 39,360 | 36.5 | 27.5 | ||||||||||||||||||
Available-for-sale financial assets |
11,197 | 4.3 | 4.5 | 11,197 | 86.5 | 74.2 | ||||||||||||||||||
Due from credit institutions** |
14,093 | (15.9 | ) | (15.8 | ) | 14,093 | (17.8 | ) | (23.2 | ) | ||||||||||||||
Intangible assets and property and equipment |
2,700 | 7.9 | 8.1 | 2,700 | 8.1 | 1.0 | ||||||||||||||||||
Other assets |
35,695 | (11.4 | ) | (11.2 | ) | 35,695 | (6.6 | ) | (12.8 | ) | ||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
354,235 | (0.1 | ) | 0.1 | 354,235 | 9.4 | 2.2 | |||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
202,328 | (0.7 | ) | (0.5 | ) | 202,328 | 7.9 | 0.8 | ||||||||||||||||
Marketable debt securities** |
69,581 | (1.2 | ) | (1.0 | ) | 69,581 | 8.6 | 1.4 | ||||||||||||||||
Subordinated debt** |
5,376 | (12.2 | ) | (12.0 | ) | 5,376 | (7.4 | ) | (13.5 | ) | ||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
26,700 | 4.5 | 4.7 | 26,700 | (0.7 | ) | (7.2 | ) | ||||||||||||||||
Other liabilities |
35,833 | 5.6 | 5.8 | 35,833 | 33.4 | 24.7 | ||||||||||||||||||
Shareholders equity*** |
14,415 | (2.2 | ) | (2.0 | ) | 14,415 | 14.0 | 6.5 | ||||||||||||||||
Other managed and marketed customer funds |
9,667 | (3.3 | ) | (3.1 | ) | 9,667 | 0.2 | (6.4 | ) | |||||||||||||||
Mutual and pension funds |
9,524 | (3.3 | ) | (3.1 | ) | 9,524 | (1.3 | ) | (7.8 | ) | ||||||||||||||
Managed portfolios |
143 | (1.4 | ) | (1.2 | ) | 143 | | | ||||||||||||||||
Managed and marketed customer funds |
286,953 | (1.1 | ) | (0.9 | ) | 286,953 | 7.5 | 0.4 | ||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
10.23 | (1.16 p. | ) | 11.21 | 2.34 p. | |||||||||||||||||||
Efficiency ratio (with amortisations) |
53.2 | 1.6 p. | 52.2 | (1.2 p. | ) | |||||||||||||||||||
NPL ratio |
1.79 | (0.01 p. | ) | 1.79 | (0.19 p. | ) | ||||||||||||||||||
NPL coverage |
41.9 | (1.5 p. | ) | 41.9 | 0.3 p. | |||||||||||||||||||
Number of employees |
25,599 | 1.2 | 25,599 | 0.7 | ||||||||||||||||||||
Number of branches |
929 | (1.4 | ) | 929 | (8.1 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
JANUARY - DECEMBER | 23 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n LATIN AMERICA (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
3,553 | 2.0 | 5.0 | 13,879 | (6.9 | ) | 2.9 | |||||||||||||||||
Net fees |
1,241 | 5.5 | 8.0 | 4,565 | (2.0 | ) | 9.1 | |||||||||||||||||
Gains (losses) on financial transactions |
40 | (84.4 | ) | (85.0 | ) | 538 | (48.1 | ) | (41.3 | ) | ||||||||||||||
Other operating income* |
23 | 12.9 | 20.2 | 83 | 64.0 | 86.7 | ||||||||||||||||||
Gross income |
4,857 | (1.6 | ) | 1.0 | 19,065 | (7.7 | ) | 2.3 | ||||||||||||||||
Operating expenses |
(2,113 | ) | 1.9 | 4.4 | (8,017 | ) | (5.4 | ) | 5.0 | |||||||||||||||
General administrative expenses |
(1,916 | ) | 2.8 | 5.3 | (7,226 | ) | (4.7 | ) | 5.9 | |||||||||||||||
Personnel |
(1,055 | ) | 2.3 | 4.6 | (4,012 | ) | (4.7 | ) | 5.9 | |||||||||||||||
Other general administrative expenses |
(861 | ) | 3.5 | 6.1 | (3,214 | ) | (4.7 | ) | 5.8 | |||||||||||||||
Depreciation and amortisation |
(197 | ) | (6.2 | ) | (3.6 | ) | (790 | ) | (11.7 | ) | (2.0 | ) | ||||||||||||
Net operating income |
2,745 | (4.2 | ) | (1.4 | ) | 11,049 | (9.3 | ) | 0.4 | |||||||||||||||
Net loan-loss provisions |
(1,259 | ) | (6.1 | ) | (2.8 | ) | (5,119 | ) | (20.5 | ) | (12.7 | ) | ||||||||||||
Other income |
(268 | ) | 16.3 | 20.9 | (839 | ) | 54.4 | 73.3 | ||||||||||||||||
Profit before taxes |
1,218 | (5.9 | ) | (3.9 | ) | 5,091 | (2.2 | ) | 9.4 | |||||||||||||||
Tax on profit |
(193 | ) | (36.4 | ) | (34.7 | ) | (1,151 | ) | (1.2 | ) | 12.7 | |||||||||||||
Profit from continuing operations |
1,025 | 3.5 | 5.5 | 3,940 | (2.5 | ) | 8.5 | |||||||||||||||||
Net profit from discontinued operations |
| | | | (100.0 | ) | (100.0 | ) | ||||||||||||||||
Consolidated profit |
1,025 | 3.5 | 5.5 | 3,940 | (2.5 | ) | 8.5 | |||||||||||||||||
Minority interests |
172 | (15.5 | ) | (13.6 | ) | 790 | (8.3 | ) | 0.3 | |||||||||||||||
Attributable profit to the Group |
853 | 8.5 | 10.4 | 3,150 | (1.0 | ) | 10.8 | |||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
144,714 | 2.9 | 5.3 | 144,714 | 12.5 | 12.1 | ||||||||||||||||||
Trading portfolio (w/o loans) |
35,886 | (4.1 | ) | (1.0 | ) | 35,886 | 55.4 | 51.9 | ||||||||||||||||
Available-for-sale financial assets |
31,216 | 37.4 | 42.2 | 31,216 | 49.9 | 49.0 | ||||||||||||||||||
Due from credit institutions** |
23,899 | (23.5 | ) | (21.2 | ) | 23,899 | (14.9 | ) | (16.2 | ) | ||||||||||||||
Intangible assets and property and equipment |
3,967 | 2.0 | 5.0 | 3,967 | 1.9 | 1.9 | ||||||||||||||||||
Other assets |
42,505 | (5.6 | ) | (2.8 | ) | 42,505 | 5.3 | 4.0 | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
282,187 | 0.4 | 3.2 | 282,187 | 15.2 | 14.3 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
137,726 | 0.2 | 2.6 | 137,726 | 12.7 | 12.1 | ||||||||||||||||||
Marketable debt securities** |
31,920 | (3.1 | ) | 0.0 | 31,920 | 10.1 | 9.6 | |||||||||||||||||
Subordinated debt** |
6,467 | (1.6 | ) | 1.6 | 6,467 | 33.8 | 33.1 | |||||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
35,263 | 18.9 | 22.6 | 35,263 | 44.0 | 42.4 | ||||||||||||||||||
Other liabilities |
48,053 | (9.4 | ) | (6.6 | ) | 48,053 | 6.8 | 5.4 | ||||||||||||||||
Shareholders equity*** |
22,758 | 7.1 | 9.7 | 22,758 | 17.1 | 15.4 | ||||||||||||||||||
Other managed and marketed customer funds |
79,294 | (1.1 | ) | 1.7 | 79,294 | 20.9 | 18.5 | |||||||||||||||||
Mutual and pension funds |
66,657 | (1.9 | ) | 1.7 | 66,657 | 19.4 | 18.1 | |||||||||||||||||
Managed portfolios |
12,637 | 3.5 | 2.1 | 12,637 | 29.4 | 20.3 | ||||||||||||||||||
Managed and marketed customer funds |
255,407 | (0.7 | ) | 2.0 | 255,407 | 15.3 | 14.1 | |||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
14.05 | (0.22 p. | ) | 14.04 | 0.29 p. | |||||||||||||||||||
Efficiency ratio (with amortisations) |
43.5 | 1.5 p. | 42.0 | 1.0 p. | ||||||||||||||||||||
NPL ratio |
4.65 | (0.33 p. | ) | 4.65 | (0.35 p. | ) | ||||||||||||||||||
NPL coverage |
84.7 | 1.2 p. | 84.7 | (0.7 p. | ) | |||||||||||||||||||
Number of employees |
85,009 | 1.1 | 85,009 | (0.4 | ) | |||||||||||||||||||
Number of branches |
5,729 | 0.7 | 5,729 | (1.0 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
24 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
n BRAZIL (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
2,188 | (3.9 | ) | 1.5 | 8,959 | (11.0 | ) | (2.7 | ) | |||||||||||||||
Net fees |
781 | 5.4 | 10.7 | 2,836 | (1.2 | ) | 8.0 | |||||||||||||||||
Gains (losses) on financial transactions |
(31 | ) | | | 96 | (82.2 | ) | (80.6 | ) | |||||||||||||||
Other operating income* |
40 | 55.7 | 63.3 | 117 | 187.8 | 214.7 | ||||||||||||||||||
Gross income |
2,978 | (6.7 | ) | (1.7 | ) | 12,008 | (11.2 | ) | (2.9 | ) | ||||||||||||||
Operating expenses |
(1,296 | ) | 0.4 | 5.6 | (4,916 | ) | (7.7 | ) | 1.0 | |||||||||||||||
General administrative expenses |
(1,174 | ) | 1.7 | 7.0 | (4,407 | ) | (7.1 | ) | 1.6 | |||||||||||||||
Personnel |
(625 | ) | 0.7 | 6.0 | (2,386 | ) | (6.9 | ) | 1.8 | |||||||||||||||
Other general administrative expenses |
(549 | ) | 2.9 | 8.1 | (2,021 | ) | (7.3 | ) | 1.4 | |||||||||||||||
Depreciation and amortisation |
(123 | ) | (10.6 | ) | (5.8 | ) | (509 | ) | (12.4 | ) | (4.2 | ) | ||||||||||||
Net operating income |
1,682 | (11.5 | ) | (6.6 | ) | 7,092 | (13.5 | ) | (5.4 | ) | ||||||||||||||
Net loan-loss provisions |
(887 | ) | (7.4 | ) | (2.2 | ) | (3,682 | ) | (24.8 | ) | (17.7 | ) | ||||||||||||
Other income |
(244 | ) | (3.5 | ) | 0.3 | (805 | ) | 61.5 | 76.5 | |||||||||||||||
Profit before taxes |
551 | (20.1 | ) | (15.2 | ) | 2,604 | (7.0 | ) | 1.6 | |||||||||||||||
Tax on profit |
(118 | ) | (30.4 | ) | (25.3 | ) | (679 | ) | (11.1 | ) | (2.8 | ) | ||||||||||||
Profit from continuing operations |
433 | (16.7 | ) | (11.9 | ) | 1,926 | (5.5 | ) | 3.3 | |||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
433 | (16.7 | ) | (11.9 | ) | 1,926 | (5.5 | ) | 3.3 | |||||||||||||||
Minority interests |
42 | (62.2 | ) | (59.0 | ) | 368 | (20.2 | ) | (12.7 | ) | ||||||||||||||
Attributable profit to the Group |
391 | (4.4 | ) | 0.8 | 1,558 | (1.3 | ) | 8.0 | ||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
74,373 | 2.0 | 6.6 | 74,373 | 11.9 | 10.7 | ||||||||||||||||||
Trading portfolio (w/o loans) |
18,256 | 0.7 | 5.2 | 18,256 | 76.9 | 74.9 | ||||||||||||||||||
Available-for-sale financial assets |
22,939 | 50.0 | 56.8 | 22,939 | 61.8 | 60.0 | ||||||||||||||||||
Due from credit institutions** |
10,276 | (31.4 | ) | (28.3 | ) | 10,276 | (30.3 | ) | (31.0 | ) | ||||||||||||||
Intangible assets and property and equipment |
2,640 | (3.7 | ) | 0.6 | 2,640 | (5.5 | ) | (6.6 | ) | |||||||||||||||
Other assets |
27,803 | (9.6 | ) | (5.6 | ) | 27,803 | 9.2 | 8.0 | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
156,287 | 0.9 | 5.5 | 156,287 | 16.7 | 15.4 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
68,539 | (3.3 | ) | 1.0 | 68,539 | 11.5 | 10.2 | |||||||||||||||||
Marketable debt securities** |
21,903 | (4.8 | ) | (0.5 | ) | 21,903 | 9.5 | 8.3 | ||||||||||||||||
Subordinated debt** |
4,368 | (0.1 | ) | 4.4 | 4,368 | 59.8 | 58.0 | |||||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
22,826 | 37.1 | 43.2 | 22,826 | 76.6 | 74.6 | ||||||||||||||||||
Other liabilities |
25,684 | (9.5 | ) | (5.4 | ) | 25,684 | 1.8 | 0.7 | ||||||||||||||||
Shareholders equity*** |
12,967 | 12.3 | 17.4 | 12,967 | 12.4 | 11.1 | ||||||||||||||||||
Other managed and marketed customer funds |
49,806 | (2.1 | ) | 2.3 | 49,806 | 16.8 | 15.5 | |||||||||||||||||
Mutual and pension funds |
46,559 | (2.0 | ) | 2.4 | 46,559 | 17.3 | 16.0 | |||||||||||||||||
Managed portfolios |
3,248 | (3.1 | ) | 1.3 | 3,248 | 9.5 | 8.3 | |||||||||||||||||
Managed and marketed customer funds |
144,616 | (3.0 | ) | 1.3 | 144,616 | 14.0 | 12.7 | |||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
12.16 | (2.32 p. | ) | 13.28 | 0.64 p. | |||||||||||||||||||
Efficiency ratio (with amortisations) |
43.5 | 3.1 p. | 40.9 | 1.6 p. | ||||||||||||||||||||
NPL ratio |
5.05 | (0.59 p. | ) | 5.05 | (0.59 p. | ) | ||||||||||||||||||
NPL coverage |
95.4 | 4.0 p. | 95.4 | 0.3 p. | ||||||||||||||||||||
Number of employees |
46,464 | (0.3 | ) | 46,464 | (5.9 | ) | ||||||||||||||||||
Number of branches |
3,411 | (0.5 | ) | 3,411 | (4.3 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
JANUARY - DECEMBER | 25 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n MEXICO (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
584 | 4.1 | 3.8 | 2,182 | 2.9 | 7.3 | ||||||||||||||||||
Net fees |
198 | 3.0 | 2.7 | 770 | (1.6 | ) | 2.6 | |||||||||||||||||
Gains (losses) on financial transactions |
23 | (57.3 | ) | (58.6 | ) | 165 | 17.0 | 21.9 | ||||||||||||||||
Other operating income* |
(10 | ) | (30.0 | ) | (30.9 | ) | (45 | ) | 94.6 | 102.9 | ||||||||||||||
Gross income |
793 | 0.4 | (0.0 | ) | 3,072 | 1.7 | 6.0 | |||||||||||||||||
Operating expenses |
(322 | ) | 1.0 | 0.6 | (1,260 | ) | 2.9 | 7.2 | ||||||||||||||||
General administrative expenses |
(288 | ) | 0.8 | 0.4 | (1,129 | ) | 2.1 | 6.5 | ||||||||||||||||
Personnel |
(162 | ) | 3.5 | 3.1 | (607 | ) | 2.4 | 6.7 | ||||||||||||||||
Other general administrative expenses |
(127 | ) | (2.4 | ) | (2.8 | ) | (522 | ) | 1.9 | 6.2 | ||||||||||||||
Depreciation and amortisation |
(34 | ) | 2.5 | 2.1 | (131 | ) | 9.9 | 14.6 | ||||||||||||||||
Net operating income |
471 | (0.0 | ) | (0.5 | ) | 1,812 | 0.9 | 5.2 | ||||||||||||||||
Net loan-loss provisions |
(177 | ) | (15.6 | ) | (16.3 | ) | (756 | ) | (5.5 | ) | (1.6 | ) | ||||||||||||
Other income |
(1 | ) | | | 2 | (89.8 | ) | (89.4 | ) | |||||||||||||||
Profit before taxes |
293 | 9.7 | 9.4 | 1,057 | 4.5 | 8.9 | ||||||||||||||||||
Tax on profit |
(52 | ) | 2.2 | 1.9 | (207 | ) | 160.7 | 171.8 | ||||||||||||||||
Profit from continuing operations |
242 | 11.5 | 11.2 | 851 | (8.8 | ) | (4.9 | ) | ||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
242 | 11.5 | 11.2 | 851 | (8.8 | ) | (4.9 | ) | ||||||||||||||||
Minority interests |
56 | 12.8 | 12.5 | 191 | (13.4 | ) | (9.7 | ) | ||||||||||||||||
Attributable profit to the Group |
186 | 11.1 | 10.8 | 660 | (7.4 | ) | (3.5 | ) | ||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
25,873 | (1.1 | ) | 4.0 | 25,873 | 16.2 | 14.9 | |||||||||||||||||
Trading portfolio (w/o loans) |
10,185 | (18.3 | ) | (14.1 | ) | 10,185 | 17.3 | 15.9 | ||||||||||||||||
Available-for-sale financial assets |
4,624 | 12.9 | 18.6 | 4,624 | 36.6 | 35.0 | ||||||||||||||||||
Due from credit institutions** |
7,058 | (26.5 | ) | (22.8 | ) | 7,058 | (11.5 | ) | (12.5 | ) | ||||||||||||||
Intangible assets and property and equipment |
440 | 12.3 | 18.0 | 440 | 9.5 | 8.3 | ||||||||||||||||||
Other assets |
5,545 | 1.5 | 6.7 | 5,545 | (2.4 | ) | (3.5 | ) | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
53,726 | (7.7 | ) | (2.9 | ) | 53,726 | 11.0 | 9.7 | ||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
28,627 | (0.2 | ) | 4.9 | 28,627 | 16.1 | 14.8 | |||||||||||||||||
Marketable debt securities** |
3,266 | (13.9 | ) | (9.4 | ) | 3,266 | 12.8 | 11.5 | ||||||||||||||||
Subordinated debt** |
1,088 | 6.0 | 11.4 | 1,088 | 16.9 | 15.6 | ||||||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
6,152 | (6.4 | ) | (1.7 | ) | 6,152 | 12.0 | 10.7 | ||||||||||||||||
Other liabilities |
11,004 | (22.2 | ) | (18.2 | ) | 11,004 | (5.1 | ) | (6.2 | ) | ||||||||||||||
Shareholders equity*** |
3,589 | (9.4 | ) | (4.8 | ) | 3,589 | 27.5 | 26.1 | ||||||||||||||||
Other managed and marketed customer funds |
11,523 | (7.1 | ) | (2.4 | ) | 11,523 | 11.3 | 10.1 | ||||||||||||||||
Mutual and pension funds |
11,523 | (7.1 | ) | (2.4 | ) | 11,523 | 11.3 | 10.1 | ||||||||||||||||
Managed portfolios |
| | | | | | ||||||||||||||||||
Managed and marketed customer funds |
44,504 | (3.1 | ) | 1.9 | 44,504 | 14.6 | 13.3 | |||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
15.51 | 1.41 p. | 14.25 | (0.91 p. | ) | |||||||||||||||||||
Efficiency ratio (with amortisations) |
40.6 | 0.2 p. | 41.0 | 0.5 p. | ||||||||||||||||||||
NPL ratio |
3.84 | 0.10 p. | 3.84 | 0.18 p. | ||||||||||||||||||||
NPL coverage |
86.1 | (4.0 p. | ) | 86.1 | (11.4 p. | ) | ||||||||||||||||||
Number of employees |
16,933 | 6.6 | 16,933 | 14.8 | ||||||||||||||||||||
Number of branches |
1,347 | 3.7 | 1,347 | 7.1 |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
26 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
n CHILE (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
491 | 26.8 | 24.0 | 1,734 | 2.2 | 17.8 | ||||||||||||||||||
Net fees |
86 | 4.0 | 1.7 | 329 | (11.4 | ) | 2.2 | |||||||||||||||||
Gains (losses) on financial transactions |
28 | (5.8 | ) | (8.1 | ) | 116 | (30.5 | ) | (19.9 | ) | ||||||||||||||
Other operating income* |
3 | (45.1 | ) | (47.0 | ) | 18 | 22.5 | 41.2 | ||||||||||||||||
Gross income |
608 | 20.4 | 17.8 | 2,197 | (2.3 | ) | 12.6 | |||||||||||||||||
Operating expenses |
(226 | ) | 4.3 | 2.0 | (854 | ) | (7.8 | ) | 6.3 | |||||||||||||||
General administrative expenses |
(209 | ) | 5.8 | 3.5 | (782 | ) | (4.4 | ) | 10.2 | |||||||||||||||
Personnel |
(131 | ) | 6.7 | 4.4 | (484 | ) | (4.6 | ) | 10.0 | |||||||||||||||
Other general administrative expenses |
(78 | ) | 4.2 | 1.9 | (299 | ) | (4.1 | ) | 10.5 | |||||||||||||||
Depreciation and amortisation |
(18 | ) | (10.4 | ) | (12.5 | ) | (72 | ) | (33.5 | ) | (23.4 | ) | ||||||||||||
Net operating income |
382 | 32.5 | 29.6 | 1,343 | 1.5 | 17.0 | ||||||||||||||||||
Net loan-loss provisions |
(156 | ) | 18.9 | 16.6 | (521 | ) | (12.8 | ) | 0.5 | |||||||||||||||
Other income |
(18 | ) | | | (24 | ) | | | ||||||||||||||||
Profit before taxes |
209 | 30.2 | 27.0 | 798 | 9.3 | 26.0 | ||||||||||||||||||
Tax on profit |
28 | | | (59 | ) | (45.1 | ) | (36.7 | ) | |||||||||||||||
Profit from continuing operations |
236 | 74.2 | 70.4 | 739 | 18.7 | 36.8 | ||||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
236 | 74.2 | 70.4 | 739 | 18.7 | 36.8 | ||||||||||||||||||
Minority interests |
74 | 71.2 | 67.6 | 230 | 22.7 | 41.4 | ||||||||||||||||||
Attributable profit to the Group |
162 | 75.6 | 71.7 | 509 | 17.0 | 34.8 | ||||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
30,550 | 5.1 | 2.6 | 30,550 | 6.1 | 8.0 | ||||||||||||||||||
Trading portfolio (w/o loans) |
3,075 | 12.9 | 10.2 | 3,075 | 121.5 | 125.4 | ||||||||||||||||||
Available-for-sale financial assets |
2,274 | 3.7 | 1.2 | 2,274 | (4.7 | ) | (3.0 | ) | ||||||||||||||||
Due from credit institutions** |
3,837 | 5.7 | 3.1 | 3,837 | 47.7 | 50.2 | ||||||||||||||||||
Intangible assets and property and equipment |
347 | 17.4 | 14.6 | 347 | 6.2 | 8.1 | ||||||||||||||||||
Other assets |
2,680 | (2.5 | ) | (4.9 | ) | 2,680 | (12.8 | ) | (11.2 | ) | ||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
42,763 | 5.2 | 2.6 | 42,763 | 10.9 | 12.9 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
23,352 | 9.7 | 7.0 | 23,352 | 11.3 | 13.2 | ||||||||||||||||||
Marketable debt securities** |
6,650 | 10.0 | 7.3 | 6,650 | 10.4 | 12.4 | ||||||||||||||||||
Subordinated debt** |
985 | (14.6 | ) | (16.7 | ) | 985 | (14.2 | ) | (12.7 | ) | ||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
4,382 | (14.6 | ) | (16.7 | ) | 4,382 | 3.0 | 4.8 | ||||||||||||||||
Other liabilities |
4,932 | 2.5 | (0.0 | ) | 4,932 | 22.6 | 24.8 | |||||||||||||||||
Shareholders equity*** |
2,463 | 11.3 | 8.6 | 2,463 | 16.1 | 18.1 | ||||||||||||||||||
Other managed and marketed customer funds |
7,256 | 7.1 | 4.4 | 7,256 | 32.7 | 35.0 | ||||||||||||||||||
Mutual and pension funds |
5,564 | 7.1 | 4.5 | 5,564 | 36.8 | 39.2 | ||||||||||||||||||
Managed portfolios |
1,693 | 6.9 | 4.3 | 1,693 | 20.7 | 22.8 | ||||||||||||||||||
Managed and marketed customer funds |
38,242 | 8.4 | 5.8 | 38,242 | 13.7 | 15.7 | ||||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
23.93 | 8.99 p. | 19.89 | 2.70 p. | ||||||||||||||||||||
Efficiency ratio (with amortisations) |
37.2 | (5.7 p. | ) | 38.9 | (2.3 p. | ) | ||||||||||||||||||
NPL ratio |
5.97 | (0.01 p. | ) | 5.97 | 0.06 p. | |||||||||||||||||||
NPL coverage |
52.4 | 0.1 p. | 52.4 | 1.3 p. | ||||||||||||||||||||
Number of employees |
12,081 | (0.1 | ) | 12,081 | (1.0 | ) | ||||||||||||||||||
Number of branches |
475 | (0.2 | ) | 475 | (3.7 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
JANUARY - DECEMBER | 27 |
FINANCIAL REPORT 2014 INFORMATION BY PRINCIPAL SEGMENTS |
n UNITED STATES (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
1,220 | 2.9 | (3.1 | ) | 4,642 | 11.3 | 11.2 | |||||||||||||||||
Net fees |
177 | 4.9 | (1.2 | ) | 683 | 13.9 | 13.7 | |||||||||||||||||
Gains (losses) on financial transactions |
57 | (7.9 | ) | (12.7 | ) | 162 | 69.5 | 69.4 | ||||||||||||||||
Other operating income* |
65 | 57.7 | 52.0 | 155 | | | ||||||||||||||||||
Gross income |
1,519 | 4.2 | (1.7 | ) | 5,643 | 16.1 | 16.0 | |||||||||||||||||
Operating expenses |
(566 | ) | 9.7 | 3.7 | (2,031 | ) | 7.7 | 7.6 | ||||||||||||||||
General administrative expenses |
(509 | ) | 10.7 | 4.8 | (1,813 | ) | 6.3 | 6.2 | ||||||||||||||||
Personnel |
(289 | ) | 11.4 | 5.4 | (1,029 | ) | 7.4 | 7.3 | ||||||||||||||||
Other general administrative expenses |
(220 | ) | 9.9 | 4.0 | (784 | ) | 4.9 | 4.7 | ||||||||||||||||
Depreciation and amortisation |
(57 | ) | 0.8 | (5.1 | ) | (219 | ) | 20.7 | 20.6 | |||||||||||||||
Net operating income |
953 | 1.3 | (4.7 | ) | 3,611 | 21.4 | 21.3 | |||||||||||||||||
Net loan-loss provisions |
(576 | ) | (5.7 | ) | (11.5 | ) | (2,233 | ) | 46.9 | 46.8 | ||||||||||||||
Other income |
30 | | | 11 | | | ||||||||||||||||||
Profit before taxes |
407 | 28.6 | 22.4 | 1,389 | 1.4 | 1.3 | ||||||||||||||||||
Tax on profit |
(98 | ) | 36.0 | 29.6 | (370 | ) | (6.5 | ) | (6.6 | ) | ||||||||||||||
Profit from continuing operations |
309 | 26.4 | 20.4 | 1,019 | 4.6 | 4.5 | ||||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
309 | 26.4 | 20.4 | 1,019 | 4.6 | 4.5 | ||||||||||||||||||
Minority interests |
61 | 22.8 | 16.5 | 219 | 26.3 | 26.2 | ||||||||||||||||||
Attributable profit to the Group |
248 | 27.3 | 21.3 | 800 | (0.1 | ) | (0.2 | ) | ||||||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Customer loans** |
67,175 | 5.4 | 1.7 | 67,175 | 17.1 | 3.1 | ||||||||||||||||||
Trading portfolio (w/o loans) |
926 | 285.4 | 271.9 | 926 | 521.6 | 447.3 | ||||||||||||||||||
Available-for-sale financial assets |
12,695 | 9.2 | 5.3 | 12,695 | 41.4 | 24.5 | ||||||||||||||||||
Due from credit institutions** |
2,462 | 5.2 | 1.5 | 2,462 | 49.3 | 31.5 | ||||||||||||||||||
Intangible assets and property and equipment |
6,858 | 15.0 | 10.9 | 6,858 | 219.9 | 181.7 | ||||||||||||||||||
Other assets |
6,864 | 19.9 | 15.7 | 6,864 | 6.0 | (6.7 | ) | |||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
96,982 | 8.2 | 4.4 | 96,982 | 26.3 | 11.2 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits** |
46,575 | 5.1 | 1.4 | 46,575 | 18.8 | 4.6 | ||||||||||||||||||
Marketable debt securities** |
16,000 | 1.2 | (2.4 | ) | 16,000 | 33.4 | 17.5 | |||||||||||||||||
Subordinated debt** |
772 | 2.2 | (1.4 | ) | 772 | (37.0 | ) | (44.5 | ) | |||||||||||||||
Insurance liabilities |
| | | | | | ||||||||||||||||||
Due to credit institutions** |
17,254 | 25.8 | 21.4 | 17,254 | 44.2 | 26.9 | ||||||||||||||||||
Other liabilities |
5,910 | 19.4 | 15.2 | 5,910 | 32.4 | 16.5 | ||||||||||||||||||
Shareholders equity*** |
10,472 | 3.7 | 0.1 | 10,472 | 32.2 | 16.4 | ||||||||||||||||||
Other managed and marketed customer funds |
7,552 | 10.2 | 6.3 | 7,552 | 40.1 | 23.3 | ||||||||||||||||||
Mutual and pension funds |
1,640 | 14.6 | 10.6 | 1,640 | 103.3 | 78.9 | ||||||||||||||||||
Managed portfolios |
5,912 | 9.0 | 5.2 | 5,912 | 28.9 | 13.5 | ||||||||||||||||||
Managed and marketed customer funds |
70,897 | 4.7 | 1.0 | 70,897 | 22.6 | 8.0 | ||||||||||||||||||
RATIOS (%) AND OPERATING MEANS |
||||||||||||||||||||||||
ROE |
9.51 | 1.94 p. | 7.96 | (1.09 p. | ) | |||||||||||||||||||
Efficiency ratio (with amortisations) |
37.2 | 1.8 p. | 36.0 | (2.8 p. | ) | |||||||||||||||||||
NPL ratio |
2.54 | (0.14 p. | ) | 2.54 | (0.55 p. | ) | ||||||||||||||||||
NPL coverage |
192.8 | 8.7 p. | 192.8 | 44.7 p. | ||||||||||||||||||||
Number of employees |
15,919 | 0.8 | 15,919 | 3.8 | ||||||||||||||||||||
Number of branches |
811 | (0.1 | ) | 811 | (1.2 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
(**) | Including all on-balance sheet balances for this item |
(***) | Not including profit of the year |
28 | JANUARY - DECEMBER |
INFORMATION BY PRINCIPAL SEGMENTS FINANCIAL REPORT 2014 |
n CORPORATE ACTIVITIES (EUR Million)
4Q14 | 3Q14 | % | 2014 | 2013 | % | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
(453 | ) | (461 | ) | (1.8 | ) | (1,937 | ) | (2,223 | ) | (12.9 | ) | ||||||||||||
Net fees |
(18 | ) | (5 | ) | 266.2 | (37 | ) | (50 | ) | (26.2 | ) | |||||||||||||
Gains (losses) on financial transactions |
449 | 456 | (1.5 | ) | 1,456 | 1,186 | 22.8 | |||||||||||||||||
Other operating income |
14 | 20 | (28.3 | ) | 60 | 139 | (56.9 | ) | ||||||||||||||||
Dividends |
5 | 11 | (54.7 | ) | 30 | 35 | (13.8 | ) | ||||||||||||||||
Income from equity-accounted method |
(3 | ) | (10 | ) | (68.2 | ) | (28 | ) | (10 | ) | 170.1 | |||||||||||||
Other operating income/expenses |
13 | 19 | (34.3 | ) | 58 | 114 | (49.3 | ) | ||||||||||||||||
Gross income |
(7 | ) | 10 | | (458 | ) | (948 | ) | (51.7 | ) | ||||||||||||||
Operating expenses |
(181 | ) | (194 | ) | (6.5 | ) | (763 | ) | (696 | ) | 9.7 | |||||||||||||
General administrative expenses |
(169 | ) | (163 | ) | 3.8 | (653 | ) | (555 | ) | 17.7 | ||||||||||||||
Personnel |
(75 | ) | (39 | ) | 92.4 | (243 | ) | (221 | ) | 9.8 | ||||||||||||||
Other general administrative expenses |
(94 | ) | (124 | ) | (24.1 | ) | (410 | ) | (333 | ) | 23.0 | |||||||||||||
Depreciation and amortisation |
(12 | ) | (30 | ) | (61.8 | ) | (111 | ) | (141 | ) | (21.8 | ) | ||||||||||||
Net operating income |
(188 | ) | (183 | ) | 2.7 | (1,221 | ) | (1,644 | ) | (25.7 | ) | |||||||||||||
Net loan-loss provisions |
2 | 0 | | 2 | (201 | ) | | |||||||||||||||||
Other income |
(342 | ) | (90 | ) | 282.0 | (571 | ) | (436 | ) | 30.8 | ||||||||||||||
Ordinary profit before taxes |
(529 | ) | (273 | ) | 93.9 | (1,790 | ) | (2,282 | ) | (21.5 | ) | |||||||||||||
Tax on profit |
(143 | ) | 11 | | 6 | 218 | (97.4 | ) | ||||||||||||||||
Ordinary profit from continuing operations |
(671 | ) | (262 | ) | 156.7 | (1,785 | ) | (2,064 | ) | (13.5 | ) | |||||||||||||
Net profit from discontinued operations |
| | | | (0 | ) | (100.0 | ) | ||||||||||||||||
Ordinary consolidated profit |
(671 | ) | (262 | ) | 156.7 | (1,785 | ) | (2,064 | ) | (13.5 | ) | |||||||||||||
Minority interests |
9 | (2 | ) | | 4 | 7 | (43.1 | ) | ||||||||||||||||
Ordinary attributable profit to the Group |
(681 | ) | (259 | ) | 162.7 | (1,789 | ) | (2,071 | ) | (13.6 | ) | |||||||||||||
Net capital gains and provisions |
| | | | | | ||||||||||||||||||
Attributable profit to the Group |
(681 | ) | (259 | ) | 162.7 | (1,789 | ) | (2,071 | ) | (13.6 | ) | |||||||||||||
BALANCE SHEET |
||||||||||||||||||||||||
Trading portfolio (w/o loans) |
2,916 | 3,934 | (25.9 | ) | 2,916 | 2,743 | 6.3 | |||||||||||||||||
Available-for-sale financial assets |
7,285 | 6,375 | 14.3 | 7,285 | 10,676 | (31.8 | ) | |||||||||||||||||
Investments |
643 | 593 | 8.5 | 643 | 477 | 35.0 | ||||||||||||||||||
Goodwill |
27,548 | 27,364 | 0.7 | 27,548 | 24,254 | 13.6 | ||||||||||||||||||
Liquidity lent to the Group |
42,130 | 26,437 | 59.4 | 42,130 | 17,712 | 137.9 | ||||||||||||||||||
Capital assigned to Group areas |
72,189 | 71,157 | 1.4 | 72,189 | 65,088 | 10.9 | ||||||||||||||||||
Other assets |
56,127 | 52,132 | 7.7 | 56,127 | 61,880 | (9.3 | ) | |||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Total assets/liabilities & shareholders equity |
208,837 | 187,992 | 11.1 | 208,837 | 182,829 | 14.2 | ||||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||
Customer deposits* |
5,279 | 1,665 | 217.1 | 5,279 | 2,851 | 85.2 | ||||||||||||||||||
Marketable debt securities* |
59,954 | 56,539 | 6.0 | 59,954 | 64,470 | (7.0 | ) | |||||||||||||||||
Subordinated debt* |
4,107 | 3,481 | 18.0 | 4,107 | 3,871 | 6.1 | ||||||||||||||||||
Other liabilities |
53,179 | 42,549 | 25.0 | 53,179 | 30,926 | 72.0 | ||||||||||||||||||
Group capital and reserves** |
86,318 | 83,758 | 3.1 | 86,318 | 80,711 | 6.9 | ||||||||||||||||||
Other managed and marketed customer funds |
| | | | | | ||||||||||||||||||
Mutual and pension funds |
| | | | | | ||||||||||||||||||
Managed portfolios |
| | | | | | ||||||||||||||||||
Managed and marketed customer funds |
69,340 | 61,685 | 12.4 | 69,340 | 71,192 | (2.6 | ) | |||||||||||||||||
OPERATING MEANS |
||||||||||||||||||||||||
Number of employees |
2,633 | 2,603 | 1.2 | 2,633 | 2,432 | 8.3 |
(*) | Including all on-balance sheet balances for this item |
(**) | Not including profit of the year |
JANUARY - DECEMBER | 29 |
FINANCIAL REPORT 2014 INFORMATION BY SECONDARY SEGMENTS |
n RETAIL BANKING (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
7,373 | 2.5 | 2.8 | 28,493 | 2.7 | 7.0 | ||||||||||||||||||
Net fees |
2,010 | 3.3 | 4.3 | 7,700 | (1.5 | ) | 3.4 | |||||||||||||||||
Gains (losses) on financial transactions |
219 | 4.8 | 2.7 | 615 | (44.7 | ) | (41.8 | ) | ||||||||||||||||
Other operating income* |
(19 | ) | (62.8 | ) | (59.0 | ) | (177 | ) | (46.4 | ) | (44.2 | ) | ||||||||||||
Gross income |
9,583 | 3.1 | 3.5 | 36,631 | 0.8 | 5.2 | ||||||||||||||||||
Operating expenses |
(4,363 | ) | 3.7 | 4.2 | (16,659 | ) | (1.7 | ) | 2.2 | |||||||||||||||
Net operating income |
5,220 | 2.5 | 2.9 | 19,972 | 3.0 | 7.9 | ||||||||||||||||||
Net loan-loss provisions |
(2,295 | ) | (11.1 | ) | (10.9 | ) | (9,736 | ) | (10.5 | ) | (5.9 | ) | ||||||||||||
Other income |
(326 | ) | (19.4 | ) | (17.6 | ) | (1,335 | ) | 26.4 | 32.4 | ||||||||||||||
Profit before taxes |
2,599 | 23.5 | 23.7 | 8,901 | 19.2 | 24.5 | ||||||||||||||||||
Tax on profit |
(561 | ) | 18.0 | 18.4 | (2,070 | ) | 23.4 | 29.6 | ||||||||||||||||
Profit from continuing operations |
2,038 | 25.1 | 25.2 | 6,831 | 18.1 | 23.0 | ||||||||||||||||||
Net profit from discontinued operations |
(19 | ) | 196.7 | 196.6 | (26 | ) | 73.2 | 70.2 | ||||||||||||||||
Consolidated profit |
2,018 | 24.4 | 24.5 | 6,805 | 17.9 | 22.8 | ||||||||||||||||||
Minority interests |
235 | 2.7 | 2.7 | 935 | (1.8 | ) | 4.2 | |||||||||||||||||
Attributable profit to the Group |
1,784 | 28.0 | 28.1 | 5,870 | 21.8 | 26.4 | ||||||||||||||||||
BUSINESS VOLUMES |
||||||||||||||||||||||||
Customer loans |
629,874 | 1.3 | 1.6 | 629,874 | 7.9 | 4.0 | ||||||||||||||||||
Customer deposits |
522,388 | 0.5 | 0.8 | 522,388 | 2.8 | (0.6 | ) |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
n GLOBAL WHOLESALE BANKING (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
679 | 9.7 | 10.9 | 2,533 | 7.3 | 13.5 | ||||||||||||||||||
Net fees |
361 | 5.6 | 6.6 | 1,414 | 9.4 | 13.2 | ||||||||||||||||||
Gains (losses) on financial transactions |
(54 | ) | | | 747 | (35.3 | ) | (32.8 | ) | |||||||||||||||
Other operating income* |
93 | 115.2 | 115.7 | 302 | 8.4 | 8.2 | ||||||||||||||||||
Gross income |
1,079 | (16.0 | ) | (15.3 | ) | 4,997 | (1.8 | ) | 2.5 | |||||||||||||||
Operating expenses |
(467 | ) | (0.2 | ) | (0.0 | ) | (1,820 | ) | 3.2 | 6.5 | ||||||||||||||
Net operating income |
612 | (25.0 | ) | (24.1 | ) | 3,177 | (4.4 | ) | 0.4 | |||||||||||||||
Net loan-loss provisions |
(108 | ) | (17.2 | ) | (17.3 | ) | (546 | ) | (42.7 | ) | (41.4 | ) | ||||||||||||
Other income |
(66 | ) | | | (107 | ) | 51.6 | 47.7 | ||||||||||||||||
Profit before taxes |
438 | (35.8 | ) | (34.9 | ) | 2,524 | 9.7 | 16.9 | ||||||||||||||||
Tax on profit |
(113 | ) | (41.4 | ) | (40.5 | ) | (689 | ) | 8.2 | 16.6 | ||||||||||||||
Profit from continuing operations |
325 | (33.7 | ) | (32.7 | ) | 1,835 | 10.3 | 17.0 | ||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
325 | (33.7 | ) | (32.7 | ) | 1,835 | 10.3 | 17.0 | ||||||||||||||||
Minority interests |
39 | (39.4 | ) | (37.5 | ) | 220 | 12.1 | 22.5 | ||||||||||||||||
Attributable profit to the Group |
286 | (32.8 | ) | (32.0 | ) | 1,614 | 10.0 | 16.3 | ||||||||||||||||
BUSINESS VOLUMES |
||||||||||||||||||||||||
Customer loans |
86,589 | 5.7 | 6.7 | 86,589 | 1.4 | (0.2 | ) | |||||||||||||||||
Customer deposits |
84,496 | (5.3 | ) | (4.4 | ) | 84,496 | 37.6 | 36.5 |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
30 | JANUARY - DECEMBER |
INFORMATION BY SECONDARY SEGMENTS FINANCIAL REPORT 2014 |
n PRIVATE BANKING, ASSET MANAGEMENT AND INSURANCE (EUR Million)
o/ 3Q14 | o/ 2013 | |||||||||||||||||||||||
4Q14 | % | % w/o FX | 2014 | % | % w/o FX | |||||||||||||||||||
INCOME STATEMENT |
||||||||||||||||||||||||
Net interest income |
116 | (2.4 | ) | (2.8 | ) | 462 | (7.3 | ) | (5.6 | ) | ||||||||||||||
Net fees |
169 | 9.5 | 8.0 | 610 | 11.5 | 13.4 | ||||||||||||||||||
Gains (losses) on financial transactions |
6 | (5.6 | ) | (9.6 | ) | 32 | (25.8 | ) | (24.7 | ) | ||||||||||||||
Other operating income* |
123 | 24.2 | 25.8 | 402 | 17.2 | 23.6 | ||||||||||||||||||
Gross income |
414 | 9.4 | 9.0 | 1,506 | 5.2 | 8.0 | ||||||||||||||||||
Operating expenses |
(147 | ) | 0.4 | (0.7 | ) | (579 | ) | 0.8 | 2.1 | |||||||||||||||
Net operating income |
266 | 15.1 | 15.1 | 927 | 8.2 | 11.9 | ||||||||||||||||||
Net loan-loss provisions |
(5 | ) | | | (0 | ) | (99.2 | ) | (99.2 | ) | ||||||||||||||
Other income |
(2 | ) | (28.1 | ) | (26.0 | ) | (7 | ) | (62.0 | ) | (61.4 | ) | ||||||||||||
Profit before taxes |
260 | 4.9 | 4.8 | 919 | 16.8 | 21.1 | ||||||||||||||||||
Tax on profit |
(54 | ) | 1.2 | 0.3 | (193 | ) | 12.8 | 14.8 | ||||||||||||||||
Profit from continuing operations |
206 | 6.0 | 6.1 | 726 | 17.9 | 23.0 | ||||||||||||||||||
Net profit from discontinued operations |
| | | | | | ||||||||||||||||||
Consolidated profit |
206 | 6.0 | 6.1 | 726 | 17.9 | 23.0 | ||||||||||||||||||
Minority interests |
8 | 47.7 | 49.8 | 23 | 4.6 | 14.2 | ||||||||||||||||||
Attributable profit to the Group |
198 | 4.8 | 4.8 | 703 | 18.4 | 23.3 |
(*) | Including dividends, income from the equity-accounted method and other operating income/expenses |
JANUARY - DECEMBER | 31 |
Key consolidated data
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Balance sheet (EUR million) |
||||||||||||||||||||
Total assets |
1,266,296 | 1,134,128 | 132,168 | 11.7 | 1,282,880 | |||||||||||||||
Net customer loans |
734,711 | 684,690 | 50,021 | 7.3 | 731,572 | |||||||||||||||
Customer deposits |
647,628 | 607,836 | 39,791 | 6.5 | 626,639 | |||||||||||||||
Managed and marketed customer funds |
1,023,437 | 946,210 | 77,227 | 8.2 | 990,096 | |||||||||||||||
Stockholders equity |
80,806 | 70,327 | 10,479 | 14.9 | 71,797 | |||||||||||||||
Total managed and marketed funds |
1,428,083 | 1,270,042 | 158,041 | 12.4 | 1,412,617 | |||||||||||||||
Income statement * (EUR million) |
||||||||||||||||||||
Net interest income |
29,548 | 28,419 | 1,129 | 4.0 | 31,914 | |||||||||||||||
Gross income |
42,612 | 41,920 | 693 | 1.7 | 44,989 | |||||||||||||||
Pre-provision profit (net operating income) |
22,574 | 21,762 | 813 | 3.7 | 24,753 | |||||||||||||||
Profit before taxes |
9,720 | 7,362 | 2,357 | 32.0 | 8,942 | |||||||||||||||
Attributable profit to the Group |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
(*).- Variations w/o exchange rate |
||||||||||||||||||||
Net interest income: +8.8%; Gross income: +6.2%; Pre-provision profit: +9.1%; Attributable profit: +49.3% |
| |||||||||||||||||||
EPS, profitability and efficiency (%) |
||||||||||||||||||||
EPS (euro) |
0.479 | 0.385 | 0.094 | 24.4 | 0.234 | |||||||||||||||
RoE (1) |
7.0 | 5.8 | 3.1 | |||||||||||||||||
RoTE (1) |
11.0 | 9.6 | 5.2 | |||||||||||||||||
RoA |
0.6 | 0.4 | 0.3 | |||||||||||||||||
RoRWA |
1.3 | |||||||||||||||||||
Efficiency ratio (with amortisations) |
47.0 | 48.1 | 45.0 | |||||||||||||||||
Solvency and NPL ratios (%) |
||||||||||||||||||||
CET1 fully-loaded (2) |
9.7 | |||||||||||||||||||
CET1 phase-in (2) |
12.2 | |||||||||||||||||||
NPL ratio |
5.2 | 5.6 | 4.6 | |||||||||||||||||
Coverage ratio |
67.2 | 64.9 | 75.4 | |||||||||||||||||
Market capitalisation and shares |
||||||||||||||||||||
Shares (millions at period-end) |
12,584 | 11,333 | 1,251 | 11.0 | 10,321 | |||||||||||||||
Share price (euros) |
6.996 | 6.506 | 0.490 | 7.5 | 6.100 | |||||||||||||||
Market capitalisation (EUR million) |
88,041 | 73,735 | 14,305 | 19.4 | 62,959 | |||||||||||||||
Book value (euro) |
6.42 | 6.21 | 6.99 | |||||||||||||||||
Price / Book value (X) |
1.09 | 1.05 | 0.87 | |||||||||||||||||
P/E ratio (X) |
14.59 | 16.89 | 26.10 | |||||||||||||||||
Other data |
||||||||||||||||||||
Number of shareholders |
3,240,395 | 3,299,026 | (58,631 | ) | (1.8 | ) | 3,296,270 | |||||||||||||
Number of employees |
185,405 | 186,540 | (1,135 | ) | (0.6 | ) | 189,460 | |||||||||||||
Number of branches |
12,951 | 13,781 | (830 | ) | (6.0 | ) | 14,238 |
(1).- | RoE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustments). In 2014 pro-forma taking into account the January 2015 capital increase |
(1).- | RoTE: Group attributable profit / (Average of capital + reserves + retained profit + valuation adjustments - goodwill - other intangible assets). In 2014, pro-forma taking into account the January 2015 capital increase |
(2).- | In 2014, pro-forma taking into account the January 2015 capital increase |
Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on January, 16 2015, following a favourable report from the Audit Committee on January, 14 2015. The Audit Committee verified that the information for 2014 was based on the same principles and practices as those used to draw up the annual financial statements.
Income statement
EUR million
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Net interest income |
29,548 | 28,419 | 1,129 | 4.0 | 31,914 | |||||||||||||||
Net fees |
9,696 | 9,622 | 74 | 0.8 | 10,125 | |||||||||||||||
Gains (losses) on financial transactions |
2,850 | 3,496 | (646 | ) | (18.5 | ) | 2,691 | |||||||||||||
Other operating income |
519 | 383 | 136 | 35.5 | 259 | |||||||||||||||
Dividends |
435 | 378 | 57 | 15.0 | 423 | |||||||||||||||
Income from equity-accounted method |
243 | 283 | (39 | ) | (14.0 | ) | 185 | |||||||||||||
Other operating income/expenses |
(159 | ) | (278 | ) | 119 | (42.7 | ) | (349 | ) | |||||||||||
Gross income |
42,612 | 41,920 | 693 | 1.7 | 44,989 | |||||||||||||||
Operating expenses |
(20,038 | ) | (20,158 | ) | 120 | (0.6 | ) | (20,236 | ) | |||||||||||
General administrative expenses |
(17,781 | ) | (17,758 | ) | (23 | ) | 0.1 | (18,044 | ) | |||||||||||
Personnel |
(10,213 | ) | (10,276 | ) | 63 | (0.6 | ) | (10,474 | ) | |||||||||||
Other general administrative expenses |
(7,568 | ) | (7,482 | ) | (86 | ) | 1.1 | (7,570 | ) | |||||||||||
Depreciation and amortisation |
(2,257 | ) | (2,400 | ) | 143 | (6.0 | ) | (2,193 | ) | |||||||||||
Net operating income |
22,574 | 21,762 | 813 | 3.7 | 24,753 | |||||||||||||||
Net loan-loss provisions |
(10,562 | ) | (12,340 | ) | 1,778 | (14.4 | ) | (13,521 | ) | |||||||||||
Impairment losses on other assets |
(375 | ) | (524 | ) | 149 | (28.4 | ) | (853 | ) | |||||||||||
Other income |
(1,917 | ) | (1,535 | ) | (382 | ) | 24.9 | (1,437 | ) | |||||||||||
Ordinary profit before taxes |
9,720 | 7,362 | 2,357 | 32.0 | 8,942 | |||||||||||||||
Tax on profit |
(2,696 | ) | (1,995 | ) | (701 | ) | 35.1 | (2,617 | ) | |||||||||||
Ordinary profit from continuing operations |
7,024 | 5,367 | 1,657 | 30.9 | 6,325 | |||||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 73.2 | 70 | ||||||||||||
Ordinary consolidated profit |
6,998 | 5,352 | 1,646 | 30.8 | 6,395 | |||||||||||||||
Minority interests |
1,182 | 1,177 | 5 | 0.4 | 1,066 | |||||||||||||||
Ordinary attributable profit to the Group |
5,816 | 4,175 | 1,641 | 39.3 | 5,329 | |||||||||||||||
Net capital gains and provisions |
| | | | (3,047 | ) | ||||||||||||||
Attributable profit to the Group |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
EPS (euros) |
0.479 | 0.385 | 0.094 | 24.4 | 0.234 | |||||||||||||||
Diluted EPS (euros) |
0.478 | 0.383 | 0.095 | 24.7 | 0.232 | |||||||||||||||
Pro memoria: |
||||||||||||||||||||
Average total assets |
1,203,260 | 1,230,166 | (26,906 | ) | (2.2 | ) | 1,287,619 | |||||||||||||
Average stockholders equity* |
82,545 | 71,509 | 11,036 | 15.4 | 72,689 |
(*).- | Stockholders equity: Shareholders equity + Equity adjustments by valuation. In 2014, pro-forma taking into account the January 2015 capital increase |
Quarterly income statement
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Net interest income |
7,206 | 7,339 | 6,944 | 6,930 | 6,992 | 7,370 | 7,471 | 7,714 | ||||||||||||||||||||||||
Net fees |
2,484 | 2,494 | 2,300 | 2,345 | 2,331 | 2,403 | 2,439 | 2,524 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
967 | 880 | 995 | 653 | 767 | 511 | 952 | 620 | ||||||||||||||||||||||||
Other operating income |
66 | 134 | 94 | 89 | 34 | 204 | 99 | 182 | ||||||||||||||||||||||||
Dividends |
59 | 145 | 72 | 102 | 31 | 220 | 72 | 112 | ||||||||||||||||||||||||
Income from equity-accounted method |
66 | 58 | 80 | 79 | 65 | 42 | 72 | 64 | ||||||||||||||||||||||||
Other operating income/expenses |
(59 | ) | (69 | ) | (58 | ) | (92 | ) | (63 | ) | (58 | ) | (45 | ) | 6 | |||||||||||||||||
Gross income |
10,722 | 10,847 | 10,333 | 10,017 | 10,124 | 10,488 | 10,961 | 11,040 | ||||||||||||||||||||||||
Operating expenses |
(5,068 | ) | (5,088 | ) | (4,943 | ) | (5,060 | ) | (4,847 | ) | (4,906 | ) | (5,070 | ) | (5,216 | ) | ||||||||||||||||
General administrative expenses |
(4,497 | ) | (4,485 | ) | (4,381 | ) | (4,395 | ) | (4,256 | ) | (4,360 | ) | (4,509 | ) | (4,656 | ) | ||||||||||||||||
Personnel |
(2,631 | ) | (2,606 | ) | (2,478 | ) | (2,559 | ) | (2,455 | ) | (2,515 | ) | (2,572 | ) | (2,670 | ) | ||||||||||||||||
Other general administrative expenses |
(1,865 | ) | (1,879 | ) | (1,902 | ) | (1,836 | ) | (1,801 | ) | (1,844 | ) | (1,937 | ) | (1,985 | ) | ||||||||||||||||
Depreciation and amortisation |
(571 | ) | (602 | ) | (562 | ) | (665 | ) | (590 | ) | (546 | ) | (560 | ) | (560 | ) | ||||||||||||||||
Net operating income |
5,655 | 5,760 | 5,390 | 4,957 | 5,277 | 5,582 | 5,891 | 5,824 | ||||||||||||||||||||||||
Net loan-loss provisions |
(3,142 | ) | (3,399 | ) | (3,025 | ) | (2,774 | ) | (2,695 | ) | (2,638 | ) | (2,777 | ) | (2,452 | ) | ||||||||||||||||
Impairment losses on other assets |
(110 | ) | (126 | ) | (141 | ) | (146 | ) | (87 | ) | (71 | ) | (67 | ) | (151 | ) | ||||||||||||||||
Other income |
(262 | ) | (422 | ) | (368 | ) | (483 | ) | (347 | ) | (438 | ) | (491 | ) | (642 | ) | ||||||||||||||||
Ordinary profit before taxes |
2,141 | 1,812 | 1,856 | 1,554 | 2,149 | 2,435 | 2,556 | 2,580 | ||||||||||||||||||||||||
Tax on profit |
(577 | ) | (453 | ) | (518 | ) | (447 | ) | (569 | ) | (664 | ) | (649 | ) | (814 | ) | ||||||||||||||||
Ordinary profit from continuing operations |
1,564 | 1,359 | 1,338 | 1,107 | 1,579 | 1,771 | 1,908 | 1,766 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | (1 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Ordinary consolidated profit |
1,564 | 1,345 | 1,337 | 1,106 | 1,579 | 1,771 | 1,901 | 1,746 | ||||||||||||||||||||||||
Minority interests |
359 | 294 | 282 | 242 | 277 | 318 | 296 | 291 | ||||||||||||||||||||||||
Ordinary attributable profit to the Group |
1,205 | 1,050 | 1,055 | 864 | 1,303 | 1,453 | 1,605 | 1,455 | ||||||||||||||||||||||||
Net capital gains and provisions |
| | | | | | | | ||||||||||||||||||||||||
Attributable profit to the Group |
1,205 | 1,050 | 1,055 | 864 | 1,303 | 1,453 | 1,605 | 1,455 | ||||||||||||||||||||||||
EPS (euros) |
0.116 | 0.098 | 0.096 | 0.076 | 0.113 | 0.122 | 0.131 | 0.112 | ||||||||||||||||||||||||
Diluted EPS (euros) |
0.115 | 0.098 | 0.095 | 0.076 | 0.113 | 0.122 | 0.131 | 0.112 |
Income statement
Constant EUR million
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Net interest income |
29,548 | 27,164 | 2,384 | 8.8 | 28,514 | |||||||||||||||
Net fees |
9,696 | 9,200 | 496 | 5.4 | 9,174 | |||||||||||||||
Gains (losses) on financial transactions |
2,850 | 3,398 | (548 | ) | (16.1 | ) | 2,481 | |||||||||||||
Other operating income |
519 | 379 | 140 | 37.1 | 293 | |||||||||||||||
Dividends |
435 | 373 | 62 | 16.7 | 411 | |||||||||||||||
Income from equity-accounted method |
243 | 258 | (15 | ) | (5.7 | ) | 143 | |||||||||||||
Other operating income/expenses |
(159 | ) | (252 | ) | 93 | (36.8 | ) | (261 | ) | |||||||||||
Gross income |
42,612 | 40,140 | 2,472 | 6.2 | 40,462 | |||||||||||||||
Operating expenses |
(20,038 | ) | (19,450 | ) | (588 | ) | 3.0 | (18,523 | ) | |||||||||||
General administrative expenses |
(17,781 | ) | (17,117 | ) | (664 | ) | 3.9 | (16,495 | ) | |||||||||||
Personnel |
(10,213 | ) | (9,930 | ) | (283 | ) | 2.8 | (9,605 | ) | |||||||||||
Other general administrative expenses |
(7,568 | ) | (7,187 | ) | (381 | ) | 5.3 | (6,890 | ) | |||||||||||
Depreciation and amortisation |
(2,257 | ) | (2,333 | ) | 76 | (3.3 | ) | (2,029 | ) | |||||||||||
Net operating income |
22,574 | 20,690 | 1,884 | 9.1 | 21,938 | |||||||||||||||
Net loan-loss provisions |
(10,562 | ) | (11,798 | ) | 1,236 | (10.5 | ) | (12,095 | ) | |||||||||||
Impairment losses on other assets |
(375 | ) | (518 | ) | 143 | (27.6 | ) | (849 | ) | |||||||||||
Other income |
(1,917 | ) | (1,495 | ) | (422 | ) | 28.3 | (1,262 | ) | |||||||||||
Ordinary profit before taxes |
9,720 | 6,880 | 2,840 | 41.3 | 7,733 | |||||||||||||||
Tax on profit |
(2,696 | ) | (1,866 | ) | (830 | ) | 44.5 | (2,315 | ) | |||||||||||
Ordinary profit from continuing operations |
7,024 | 5,013 | 2,010 | 40.1 | 5,417 | |||||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 70.2 | 67 | ||||||||||||
Ordinary consolidated profit |
6,998 | 4,998 | 2,000 | 40.0 | 5,485 | |||||||||||||||
Minority interests |
1,182 | 1,104 | 78 | 7.1 | 903 | |||||||||||||||
Ordinary attributable profit to the Group |
5,816 | 3,894 | 1,922 | 49.3 | 4,582 | |||||||||||||||
Net capital gains and provisions |
| | | | (3,046 | ) | ||||||||||||||
Attributable profit to the Group |
5,816 | 3,894 | 1,922 | 49.3 | 1,535 |
Quarterly income statement
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Net interest income |
6,625 | 6,807 | 6,824 | 6,909 | 7,149 | 7,386 | 7,370 | 7,643 | ||||||||||||||||||||||||
Net fees |
2,304 | 2,323 | 2,253 | 2,320 | 2,370 | 2,404 | 2,409 | 2,512 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
920 | 859 | 968 | 650 | 770 | 513 | 951 | 615 | ||||||||||||||||||||||||
Other operating income |
64 | 133 | 92 | 90 | 35 | 205 | 99 | 180 | ||||||||||||||||||||||||
Dividends |
58 | 142 | 71 | 102 | 32 | 220 | 71 | 112 | ||||||||||||||||||||||||
Income from equity-accounted method |
57 | 49 | 76 | 76 | 67 | 42 | 70 | 64 | ||||||||||||||||||||||||
Other operating income/expenses |
(51 | ) | (58 | ) | (55 | ) | (88 | ) | (64 | ) | (57 | ) | (43 | ) | 5 | |||||||||||||||||
Gross income |
9,913 | 10,122 | 10,136 | 9,969 | 10,324 | 10,509 | 10,829 | 10,951 | ||||||||||||||||||||||||
Operating expenses |
(4,765 | ) | (4,801 | ) | (4,859 | ) | (5,025 | ) | (4,930 | ) | (4,916 | ) | (5,014 | ) | (5,178 | ) | ||||||||||||||||
General administrative expenses |
(4,225 | ) | (4,228 | ) | (4,303 | ) | (4,361 | ) | (4,329 | ) | (4,369 | ) | (4,461 | ) | (4,623 | ) | ||||||||||||||||
Personnel |
(2,481 | ) | (2,464 | ) | (2,439 | ) | (2,546 | ) | (2,496 | ) | (2,522 | ) | (2,545 | ) | (2,649 | ) | ||||||||||||||||
Other general administrative expenses |
(1,745 | ) | (1,763 | ) | (1,864 | ) | (1,815 | ) | (1,832 | ) | (1,847 | ) | (1,916 | ) | (1,973 | ) | ||||||||||||||||
Depreciation and amortisation |
(540 | ) | (573 | ) | (556 | ) | (664 | ) | (601 | ) | (547 | ) | (554 | ) | (556 | ) | ||||||||||||||||
Net operating income |
5,148 | 5,321 | 5,277 | 4,944 | 5,394 | 5,593 | 5,814 | 5,773 | ||||||||||||||||||||||||
Net loan-loss provisions |
(2,875 | ) | (3,162 | ) | (2,982 | ) | (2,778 | ) | (2,755 | ) | (2,641 | ) | (2,741 | ) | (2,427 | ) | ||||||||||||||||
Impairment losses on other assets |
(109 | ) | (125 | ) | (142 | ) | (142 | ) | (87 | ) | (71 | ) | (67 | ) | (151 | ) | ||||||||||||||||
Other income |
(251 | ) | (407 | ) | (357 | ) | (479 | ) | (353 | ) | (436 | ) | (485 | ) | (644 | ) | ||||||||||||||||
Ordinary profit before taxes |
1,913 | 1,627 | 1,795 | 1,545 | 2,200 | 2,446 | 2,522 | 2,552 | ||||||||||||||||||||||||
Tax on profit |
(522 | ) | (407 | ) | (497 | ) | (441 | ) | (583 | ) | (666 | ) | (639 | ) | (808 | ) | ||||||||||||||||
Ordinary profit from continuing operations |
1,391 | 1,220 | 1,298 | 1,104 | 1,617 | 1,779 | 1,883 | 1,744 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (15 | ) | (0 | ) | (0 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Ordinary consolidated profit |
1,391 | 1,205 | 1,298 | 1,104 | 1,617 | 1,779 | 1,876 | 1,725 | ||||||||||||||||||||||||
Minority interests |
323 | 267 | 273 | 240 | 283 | 319 | 292 | 288 | ||||||||||||||||||||||||
Ordinary attributable profit to the Group |
1,068 | 938 | 1,024 | 863 | 1,334 | 1,461 | 1,585 | 1,437 | ||||||||||||||||||||||||
Net capital gains and provisions |
| | | | | | | | ||||||||||||||||||||||||
Attributable profit to the Group |
1,068 | 938 | 1,024 | 863 | 1,334 | 1,461 | 1,585 | 1,437 |
Exchange rates: 1 euro / currency parity
Average (income statement) | Period-end (balance sheet) | |||||||||||||||
2014 | 2013 | 31.12.14 | 31.12.13 | |||||||||||||
US$ |
1.326 | 1.327 | 1.214 | 1.379 | ||||||||||||
Pound sterling |
0.806 | 0.849 | 0.779 | 0.834 | ||||||||||||
Brazilian real |
3.118 | 2.852 | 3.221 | 3.258 | ||||||||||||
Mexican peso |
17.647 | 16.931 | 17.868 | 18.073 | ||||||||||||
Chilean peso |
756.718 | 656.524 | 737.323 | 724.579 | ||||||||||||
Argentine peso |
10.747 | 7.220 | 10.277 | 8.990 | ||||||||||||
Polish zloty |
4.185 | 4.196 | 4.273 | 4.154 |
Net fees
EUR million
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Fees from services |
5,827 | 5,851 | (24 | ) | (0.4 | ) | 6,217 | |||||||||||||
Mutual & pension funds |
913 | 831 | 81 | 9.8 | 903 | |||||||||||||||
Securities and custody |
763 | 655 | 108 | 16.4 | 678 | |||||||||||||||
Insurance |
2,193 | 2,284 | (91 | ) | (4.0 | ) | 2,326 | |||||||||||||
Net fee income |
9,696 | 9,622 | 74 | 0.8 | 10,125 |
Operating expenses
EUR million
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Personnel expenses |
10,213 | 10,276 | (63 | ) | (0.6 | ) | 10,474 | |||||||||||||
General expenses |
7,568 | 7,482 | 86 | 1.1 | 7,570 | |||||||||||||||
Information technology |
936 | 985 | (49 | ) | (4.9 | ) | 877 | |||||||||||||
Communications |
489 | 540 | (51 | ) | (9.5 | ) | 660 | |||||||||||||
Advertising |
654 | 637 | 17 | 2.7 | 669 | |||||||||||||||
Buildings and premises |
1,775 | 1,815 | (40 | ) | (2.2 | ) | 1,750 | |||||||||||||
Printed and office material |
155 | 169 | (13 | ) | (7.8 | ) | 167 | |||||||||||||
Taxes (other than profit tax) |
460 | 458 | 2 | 0.5 | 422 | |||||||||||||||
Other expenses |
3,098 | 2,879 | 219 | 7.6 | 3,025 | |||||||||||||||
Personnel and general expenses |
17,781 | 17,758 | 23 | 0.1 | 18,044 | |||||||||||||||
Depreciation and amortisation |
2,257 | 2,400 | (143 | ) | (6.0 | ) | 2,193 | |||||||||||||
Total operating expenses |
20,038 | 20,158 | (120 | ) | (0.6 | ) | 20,236 |
Net loan-loss provisions
EUR million
Variation | ||||||||||||||||||||
2014 | 2013 | Amount | % | 2012 | ||||||||||||||||
Non performing loans |
11,922 | 13,405 | (1,483 | ) | (11.1 | ) | 15,497 | |||||||||||||
Country-risk |
(24 | ) | 2 | (26 | ) | | (2 | ) | ||||||||||||
Recovery of written-off assets |
(1,336 | ) | (1,068 | ) | (268 | ) | 25.1 | (1,974 | ) | |||||||||||
Total |
10,562 | 12,340 | (1,778 | ) | (14.4 | ) | 13,521 |
Balance sheet
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Assets |
||||||||||||||||||||
Cash on hand and deposits at central banks |
69,428 | 77,103 | (7,675 | ) | (10.0 | ) | 118,488 | |||||||||||||
Trading portfolio |
148,888 | 115,309 | 33,579 | 29.1 | 177,917 | |||||||||||||||
Debt securities |
54,374 | 40,841 | 13,533 | 33.1 | 43,101 | |||||||||||||||
Customer loans |
2,921 | 5,079 | (2,158 | ) | (42.5 | ) | 9,162 | |||||||||||||
Equities |
12,920 | 4,967 | 7,953 | 160.1 | 5,492 | |||||||||||||||
Trading derivatives |
76,858 | 58,920 | 17,938 | 30.4 | 110,319 | |||||||||||||||
Deposits from credit institutions |
1,815 | 5,503 | (3,688 | ) | (67.0 | ) | 9,843 | |||||||||||||
Other financial assets at fair value |
42,673 | 31,441 | 11,232 | 35.7 | 28,356 | |||||||||||||||
Customer loans |
8,971 | 13,255 | (4,285 | ) | (32.3 | ) | 13,936 | |||||||||||||
Other (deposits at credit institutions, debt securities and |
33,702 | 18,185 | 15,517 | 85.3 | 14,420 | |||||||||||||||
Available-for-sale financial assets |
115,251 | 83,799 | 31,452 | 37.5 | 92,339 | |||||||||||||||
Debt securities |
110,249 | 79,844 | 30,406 | 38.1 | 87,797 | |||||||||||||||
Equities |
5,001 | 3,955 | 1,046 | 26.4 | 4,542 | |||||||||||||||
Loans |
781,635 | 731,420 | 50,216 | 6.9 | 770,349 | |||||||||||||||
Deposits at credit institutions |
51,306 | 57,178 | (5,872 | ) | (10.3 | ) | 54,817 | |||||||||||||
Customer loans |
722,819 | 666,356 | 56,463 | 8.5 | 708,473 | |||||||||||||||
Debt securities |
7,510 | 7,886 | (376 | ) | (4.8 | ) | 7,059 | |||||||||||||
Investments |
3,471 | 3,377 | 93 | 2.8 | 2,427 | |||||||||||||||
Intangible assets and property and equipment |
26,109 | 18,137 | 7,972 | 44.0 | 17,346 | |||||||||||||||
Goodwill |
27,548 | 24,263 | 3,284 | 13.5 | 25,652 | |||||||||||||||
Other |
51,293 | 49,279 | 2,014 | 4.1 | 50,005 | |||||||||||||||
Total assets |
1,266,296 | 1,134,128 | 132,168 | 11.7 | 1,282,880 | |||||||||||||||
Liabilities and shareholders equity |
||||||||||||||||||||
Trading portfolio |
109,792 | 94,695 | 15,097 | 15.9 | 143,244 | |||||||||||||||
Customer deposits |
5,544 | 8,500 | (2,956 | ) | (34.8 | ) | 8,897 | |||||||||||||
Marketable debt securities |
| 1 | (1 | ) | (100.0 | ) | 1 | |||||||||||||
Trading derivatives |
79,048 | 58,910 | 20,138 | 34.2 | 109,746 | |||||||||||||||
Other |
25,200 | 27,285 | (2,085 | ) | (7.6 | ) | 24,600 | |||||||||||||
Other financial liabilities at fair value |
62,318 | 42,311 | 20,007 | 47.3 | 45,418 | |||||||||||||||
Customer deposits |
33,127 | 26,484 | 6,644 | 25.1 | 28,638 | |||||||||||||||
Marketable debt securities |
3,830 | 4,086 | (255 | ) | (6.3 | ) | 4,904 | |||||||||||||
Due to central banks and credit institutions |
25,360 | 11,741 | 13,619 | 116.0 | 11,876 | |||||||||||||||
Financial liabilities at amortized cost |
961,053 | 880,115 | 80,937 | 9.2 | 971,659 | |||||||||||||||
Due to central banks and credit institutions |
122,437 | 92,390 | 30,047 | 32.5 | 134,467 | |||||||||||||||
Customer deposits |
608,956 | 572,853 | 36,103 | 6.3 | 589,104 | |||||||||||||||
Marketable debt securities |
193,059 | 182,234 | 10,825 | 5.9 | 210,577 | |||||||||||||||
Subordinated debt |
17,132 | 16,139 | 993 | 6.2 | 18,238 | |||||||||||||||
Other financial liabilities |
19,468 | 16,499 | 2,969 | 18.0 | 19,273 | |||||||||||||||
Insurance liabilities |
713 | 1,430 | (717 | ) | (50.2 | ) | 1,425 | |||||||||||||
Provisions |
15,376 | 14,599 | 776 | 5.3 | 16,019 | |||||||||||||||
Other liability accounts |
27,331 | 20,680 | 6,651 | 32.2 | 23,369 | |||||||||||||||
Total liabilities |
1,176,581 | 1,053,830 | 122,752 | 11.6 | 1,201,133 | |||||||||||||||
Shareholders equity |
91,664 | 84,479 | 7,185 | 8.5 | 81,268 | |||||||||||||||
Capital stock |
6,292 | 5,667 | 625 | 11.0 | 5,161 | |||||||||||||||
Reserves |
80,026 | 75,044 | 4,982 | 6.6 | 74,475 | |||||||||||||||
Attributable profit to the Group |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
Less: dividends |
(471 | ) | (406 | ) | (64 | ) | 15.8 | (650 | ) | |||||||||||
Equity adjustments by valuation |
(10,858 | ) | (14,153 | ) | 3,295 | (23.3 | ) | (9,471 | ) | |||||||||||
Minority interests |
8,909 | 9,972 | (1,063 | ) | (10.7 | ) | 9,950 | |||||||||||||
Total equity |
89,714 | 80,298 | 9,416 | 11.7 | 81,747 | |||||||||||||||
Total liabilities and equity |
1,266,296 | 1,134,128 | 132,168 | 11.7 | 1,282,880 |
Balance sheet
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Assets |
||||||||||||||||||||||||||||||||
Cash on hand and deposits at central banks |
79,202 | 81,673 | 88,099 | 77,103 | 82,402 | 83,877 | 76,478 | 69,428 | ||||||||||||||||||||||||
Trading portfolio |
184,803 | 169,729 | 153,312 | 115,309 | 128,631 | 130,773 | 142,840 | 148,888 | ||||||||||||||||||||||||
Debt securities |
49,703 | 51,275 | 43,179 | 40,841 | 48,765 | 54,115 | 58,325 | 54,374 | ||||||||||||||||||||||||
Customer loans |
13,089 | 13,776 | 9,998 | 5,079 | 5,902 | 1,637 | 524 | 2,921 | ||||||||||||||||||||||||
Equities |
5,294 | 5,090 | 6,080 | 4,967 | 8,200 | 9,400 | 9,770 | 12,920 | ||||||||||||||||||||||||
Trading derivatives |
105,391 | 91,437 | 79,689 | 58,920 | 60,252 | 64,335 | 71,533 | 76,858 | ||||||||||||||||||||||||
Deposits from credit institutions |
11,326 | 8,151 | 14,367 | 5,503 | 5,511 | 1,287 | 2,688 | 1,815 | ||||||||||||||||||||||||
Other financial assets at fair value |
44,972 | 40,118 | 38,660 | 31,441 | 38,992 | 30,421 | 35,925 | 42,673 | ||||||||||||||||||||||||
Customer loans |
13,821 | 14,389 | 11,878 | 13,255 | 11,054 | 11,031 | 10,266 | 8,971 | ||||||||||||||||||||||||
Other (deposits at credit institutions, debt securities and |
31,151 | 25,728 | 26,782 | 18,185 | 27,939 | 19,390 | 25,659 | 33,702 | ||||||||||||||||||||||||
Available-for-sale financial assets |
107,184 | 105,661 | 93,346 | 83,799 | 90,889 | 90,636 | 99,226 | 115,251 | ||||||||||||||||||||||||
Debt securities |
102,570 | 100,855 | 88,929 | 79,844 | 86,849 | 85,773 | 94,333 | 110,249 | ||||||||||||||||||||||||
Equities |
4,614 | 4,805 | 4,417 | 3,955 | 4,039 | 4,864 | 4,893 | 5,001 | ||||||||||||||||||||||||
Loans |
780,819 | 746,773 | 743,030 | 731,420 | 731,597 | 755,264 | 784,406 | 781,635 | ||||||||||||||||||||||||
Deposits at credit institutions |
63,258 | 52,132 | 54,167 | 57,178 | 46,357 | 53,232 | 65,372 | 51,306 | ||||||||||||||||||||||||
Customer loans |
710,044 | 686,858 | 680,952 | 666,356 | 677,639 | 694,231 | 711,198 | 722,819 | ||||||||||||||||||||||||
Debt securities |
7,517 | 7,784 | 7,911 | 7,886 | 7,600 | 7,801 | 7,836 | 7,510 | ||||||||||||||||||||||||
Investments |
2,524 | 2,917 | 2,879 | 3,377 | 3,502 | 3,604 | 3,619 | 3,471 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
17,280 | 17,445 | 17,784 | 18,137 | 19,035 | 19,739 | 21,431 | 26,109 | ||||||||||||||||||||||||
Goodwill |
26,127 | 24,913 | 24,732 | 24,263 | 26,056 | 26,663 | 27,364 | 27,548 | ||||||||||||||||||||||||
Other |
52,883 | 50,186 | 48,356 | 49,279 | 47,738 | 47,191 | 49,814 | 51,293 | ||||||||||||||||||||||||
Total assets |
1,295,794 | 1,239,415 | 1,210,198 | 1,134,128 | 1,168,842 | 1,188,169 | 1,241,104 | 1,266,296 | ||||||||||||||||||||||||
Liabilities and shareholders equity |
||||||||||||||||||||||||||||||||
Trading portfolio |
154,092 | 139,906 | 128,994 | 94,695 | 105,947 | 96,621 | 107,225 | 109,792 | ||||||||||||||||||||||||
Customer deposits |
13,200 | 17,569 | 15,085 | 8,500 | 13,197 | 5,250 | 9,101 | 5,544 | ||||||||||||||||||||||||
Marketable debt securities |
1 | 1 | 1 | 1 | 1 | | 197 | | ||||||||||||||||||||||||
Trading derivatives |
105,627 | 89,937 | 79,827 | 58,910 | 59,664 | 64,255 | 71,858 | 79,048 | ||||||||||||||||||||||||
Other |
35,264 | 32,399 | 34,081 | 27,285 | 33,084 | 27,116 | 26,068 | 25,200 | ||||||||||||||||||||||||
Other financial liabilities at fair value |
59,422 | 54,779 | 48,996 | 42,311 | 51,500 | 50,446 | 62,969 | 62,318 | ||||||||||||||||||||||||
Customer deposits |
31,473 | 32,427 | 28,633 | 26,484 | 33,683 | 32,103 | 35,247 | 33,127 | ||||||||||||||||||||||||
Marketable debt securities |
5,650 | 6,154 | 6,475 | 4,086 | 5,088 | 3,864 | 4,048 | 3,830 | ||||||||||||||||||||||||
Deposits at credit institutions |
22,298 | 16,198 | 13,889 | 11,741 | 12,730 | 14,479 | 23,674 | 25,360 | ||||||||||||||||||||||||
Financial liabilities at amortized cost |
956,059 | 925,497 | 913,433 | 880,115 | 889,288 | 914,107 | 939,586 | 961,053 | ||||||||||||||||||||||||
Due to central banks and credit institutions |
106,002 | 103,360 | 104,755 | 92,390 | 98,113 | 104,111 | 106,229 | 122,437 | ||||||||||||||||||||||||
Customer deposits |
608,555 | 594,938 | 589,716 | 572,853 | 573,255 | 580,408 | 601,983 | 608,956 | ||||||||||||||||||||||||
Marketable debt securities |
205,384 | 192,441 | 186,070 | 182,234 | 179,446 | 187,631 | 191,349 | 193,059 | ||||||||||||||||||||||||
Subordinated debt |
17,828 | 16,118 | 15,300 | 16,139 | 17,738 | 19,043 | 17,334 | 17,132 | ||||||||||||||||||||||||
Other financial liabilities |
18,290 | 18,640 | 17,592 | 16,499 | 20,735 | 22,914 | 22,692 | 19,468 | ||||||||||||||||||||||||
Insurance liabilities |
1,263 | 1,091 | 1,324 | 1,430 | 1,548 | 1,602 | 1,671 | 713 | ||||||||||||||||||||||||
Provisions |
16,039 | 15,148 | 14,671 | 14,599 | 15,014 | 15,319 | 14,589 | 15,376 | ||||||||||||||||||||||||
Other liability accounts |
23,727 | 21,005 | 20,496 | 20,680 | 23,286 | 24,619 | 27,041 | 27,331 | ||||||||||||||||||||||||
Total liabilities |
1,210,601 | 1,157,425 | 1,127,914 | 1,053,830 | 1,086,583 | 1,102,715 | 1,153,081 | 1,176,581 | ||||||||||||||||||||||||
Shareholders equity |
82,158 | 83,202 | 83,954 | 84,479 | 85,371 | 86,774 | 87,893 | 91,664 | ||||||||||||||||||||||||
Capital stock |
5,269 | 5,405 | 5,546 | 5,667 | 5,781 | 5,889 | 5,994 | 6,292 | ||||||||||||||||||||||||
Reserves |
75,683 | 75,542 | 75,320 | 75,044 | 78,288 | 78,129 | 77,764 | 80,026 | ||||||||||||||||||||||||
Attributable profit to the Group |
1,205 | 2,255 | 3,311 | 4,175 | 1,303 | 2,756 | 4,361 | 5,816 | ||||||||||||||||||||||||
Less: dividends |
| | (223 | ) | (406 | ) | | | (226 | ) | (471 | ) | ||||||||||||||||||||
Equity adjustments by valuation |
(9,013 | ) | (11,903 | ) | (12,133 | ) | (14,153 | ) | (13,254 | ) | (11,858 | ) | (10,568 | ) | (10,858 | ) | ||||||||||||||||
Minority interests |
12,048 | 10,691 | 10,463 | 9,972 | 10,142 | 10,538 | 10,697 | 8,909 | ||||||||||||||||||||||||
Total equity |
85,193 | 81,990 | 82,284 | 80,298 | 82,259 | 85,455 | 88,023 | 89,714 | ||||||||||||||||||||||||
Total liabilities and equity |
1,295,794 | 1,239,415 | 1,210,198 | 1,134,128 | 1,168,842 | 1,188,169 | 1,241,104 | 1,266,296 |
Customer loans
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Spanish Public sector |
17,465 | 13,374 | 4,091 | 30.6 | 16,884 | |||||||||||||||
Other residents |
154,905 | 160,478 | (5,572 | ) | (3.5 | ) | 183,130 | |||||||||||||
Commercial bills |
7,293 | 7,301 | (8 | ) | (0.1 | ) | 8,699 | |||||||||||||
Secured loans |
96,426 | 96,420 | 6 | 0.0 | 103,890 | |||||||||||||||
Other loans |
51,187 | 56,757 | (5,570 | ) | (9.8 | ) | 70,540 | |||||||||||||
Non-resident sector |
589,557 | 537,587 | 51,970 | 9.7 | 558,572 | |||||||||||||||
Secured loans |
369,266 | 320,629 | 48,637 | 15.2 | 339,519 | |||||||||||||||
Other loans |
220,291 | 216,958 | 3,333 | 1.5 | 219,052 | |||||||||||||||
Gross customer loans |
761,928 | 711,439 | 50,489 | 7.1 | 758,586 | |||||||||||||||
Loan-loss allowances |
27,217 | 26,749 | 468 | 1.7 | 27,014 | |||||||||||||||
Net customer loans |
734,711 | 684,690 | 50,021 | 7.3 | 731,572 | |||||||||||||||
Pro memoria: Doubtful loans |
40,424 | 41,088 | (664 | ) | (1.6 | ) | 36,002 | |||||||||||||
Public sector |
167 | 99 | 68 | 69.1 | 121 | |||||||||||||||
Other residents |
19,951 | 21,763 | (1,812 | ) | (8.3 | ) | 16,025 | |||||||||||||
Non-resident sector |
20,306 | 19,226 | 1,080 | 5.6 | 19,856 |
Customer loans
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Spanish Public sector |
17,561 | 17,634 | 17,331 | 13,374 | 15,409 | 16,227 | 16,204 | 17,465 | ||||||||||||||||||||||||
Other residents |
178,460 | 171,494 | 165,571 | 160,478 | 162,693 | 162,352 | 158,190 | 154,905 | ||||||||||||||||||||||||
Commercial bills |
8,007 | 7,654 | 6,612 | 7,301 | 6,797 | 6,689 | 6,459 | 7,293 | ||||||||||||||||||||||||
Secured loans |
101,863 | 97,997 | 97,619 | 96,420 | 97,648 | 98,962 | 97,753 | 96,426 | ||||||||||||||||||||||||
Other loans |
68,590 | 65,843 | 61,340 | 56,757 | 58,248 | 56,701 | 53,978 | 51,187 | ||||||||||||||||||||||||
Non-resident sector |
568,772 | 553,546 | 547,267 | 537,587 | 543,753 | 555,784 | 575,032 | 589,557 | ||||||||||||||||||||||||
Secured loans |
340,486 | 329,471 | 324,631 | 320,629 | 323,789 | 339,213 | 351,910 | 369,266 | ||||||||||||||||||||||||
Other loans |
228,287 | 224,075 | 222,636 | 216,958 | 219,964 | 216,571 | 223,122 | 220,291 | ||||||||||||||||||||||||
Gross customer loans |
764,793 | 742,675 | 730,169 | 711,439 | 721,856 | 734,363 | 749,426 | 761,928 | ||||||||||||||||||||||||
Loan-loss allowances |
27,839 | 27,652 | 27,341 | 26,749 | 27,261 | 27,464 | 27,438 | 27,217 | ||||||||||||||||||||||||
Net customer loans |
736,954 | 715,023 | 702,828 | 684,690 | 694,595 | 706,899 | 721,988 | 734,711 | ||||||||||||||||||||||||
Pro memoria: Doubtful loans |
37,780 | 39,681 | 40,876 | 41,088 | 41,101 | 40,948 | 40,440 | 40,424 | ||||||||||||||||||||||||
Public sector |
103 | 117 | 172 | 99 | 88 | 126 | 167 | 167 | ||||||||||||||||||||||||
Other residents |
16,613 | 19,201 | 20,566 | 21,763 | 21,741 | 21,003 | 20,360 | 19,951 | ||||||||||||||||||||||||
Non-resident sector |
21,064 | 20,363 | 20,137 | 19,226 | 19,272 | 19,819 | 19,914 | 20,306 |
Credit risk management *
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Non-performing loans |
41,709 | 42,420 | (711 | ) | (1.7 | ) | 36,761 | |||||||||||||
NPL ratio (%) |
5.19 | 5.61 | (0.42 p. | ) | 4.55 | |||||||||||||||
Loan-loss allowances |
28,046 | 27,526 | 520 | 1.9 | 27,704 | |||||||||||||||
Specific |
21,784 | 22,433 | (650 | ) | (2.9 | ) | 22,213 | |||||||||||||
Generic |
6,262 | 5,093 | 1,170 | 23.0 | 5,491 | |||||||||||||||
Coverage ratio (%) |
67.2 | 64.9 | 2.3 p. | 75.4 | ||||||||||||||||
Cost of credit (%) ** |
1.43 | 1.69 | (0.26 p. | ) | 2.38 |
(*).- | Excluding country-risk |
(**).- | 12 months net loan-loss provisions / average lending |
Note: NPL ratio: Non-performing loans / computable assets
Credit risk management *
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Non-performing loans |
38,693 | 40,712 | 41,899 | 42,420 | 42,300 | 42,334 | 41,727 | 41,709 | ||||||||||||||||||||||||
NPL ratio (%) |
4.75 | 5.15 | 5.40 | 5.61 | 5.52 | 5.45 | 5.28 | 5.19 | ||||||||||||||||||||||||
Loan-loss allowances |
28,652 | 28,373 | 28,096 | 27,526 | 28,037 | 28,256 | 28,174 | 28,046 | ||||||||||||||||||||||||
Specific |
22,950 | 22,988 | 22,809 | 22,433 | 22,562 | 22,660 | 22,156 | 21,784 | ||||||||||||||||||||||||
Generic |
5,702 | 5,385 | 5,287 | 5,093 | 5,475 | 5,596 | 6,018 | 6,262 | ||||||||||||||||||||||||
Coverage ratio (%) |
74.1 | 69.7 | 67.1 | 64.9 | 66.3 | 66.7 | 67.5 | 67.2 | ||||||||||||||||||||||||
Cost of credit (%) ** |
2.45 | 2.14 | 1.89 | 1.69 | 1.65 | 1.56 | 1.52 | 1.43 |
(*).- | Excluding country-risk |
(**).- | 12 months net loan-loss provisions / average lending |
Note: NPL ratio: Non-performing loans / computable assets
Non-performing loans by quarter
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Balance at beginning of period |
36,761 | 38,693 | 40,712 | 41,899 | 42,420 | 42,300 | 42,334 | 41,727 | ||||||||||||||||||||||||
Net additions |
4,167 | 6,294 | 4,722 | 4,517 | 2,536 | 2,535 | 1,959 | 2,623 | ||||||||||||||||||||||||
Increase in scope of consolidation |
743 | | | | 148 | | | 763 | ||||||||||||||||||||||||
Exchange differences |
300 | (1,283 | ) | (447 | ) | (781 | ) | 96 | 293 | 463 | (299 | ) | ||||||||||||||||||||
Write-offs |
(3,278 | ) | (2,991 | ) | (3,088 | ) | (3,215 | ) | (2,900 | ) | (2,793 | ) | (3,029 | ) | (3,105 | ) | ||||||||||||||||
Balance at period-end |
38,693 | 40,712 | 41,899 | 42,420 | 42,300 | 42,334 | 41,727 | 41,709 |
Managed and marketed customer funds
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Resident public sector |
9,349 | 7,745 | 1,604 | 20.7 | 8,487 | |||||||||||||||
Other residents |
163,340 | 161,649 | 1,691 | 1.0 | 157,011 | |||||||||||||||
Demand deposits |
88,312 | 74,969 | 13,343 | 17.8 | 71,526 | |||||||||||||||
Time deposits |
67,495 | 80,146 | (12,650 | ) | (15.8 | ) | 75,414 | |||||||||||||
Other |
7,532 | 6,535 | 998 | 15.3 | 10,071 | |||||||||||||||
Non-resident sector |
474,939 | 438,442 | 36,497 | 8.3 | 461,141 | |||||||||||||||
Demand deposits |
273,889 | 230,715 | 43,175 | 18.7 | 228,698 | |||||||||||||||
Time deposits |
151,113 | 161,300 | (10,187 | ) | (6.3 | ) | 179,503 | |||||||||||||
Other |
49,937 | 46,427 | 3,509 | 7.6 | 52,940 | |||||||||||||||
Customer deposits |
647,628 | 607,836 | 39,791 | 6.5 | 626,639 | |||||||||||||||
Debt securities* |
196,890 | 186,321 | 10,569 | 5.7 | 215,482 | |||||||||||||||
Subordinated debt |
17,132 | 16,139 | 993 | 6.2 | 18,238 | |||||||||||||||
On-balance-sheet customer funds |
861,649 | 810,296 | 51,354 | 6.3 | 860,359 | |||||||||||||||
Mutual funds |
124,708 | 103,967 | 20,741 | 19.9 | 100,709 | |||||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | 10,076 | |||||||||||||||
Managed portfolios |
25,599 | 21,068 | 4,531 | 21.5 | 18,952 | |||||||||||||||
Other managed and marketed customer funds |
161,788 | 135,914 | 25,873 | 19.0 | 129,737 | |||||||||||||||
Managed and marketed customer funds |
1,023,437 | 946,210 | 77,227 | 8.2 | 990,096 |
(*).- | Including retail commercial paper (EUR million): 274 in December 2014, 3,553 in December 2013 and 11,536 in December 2012 |
Managed and marketed mutual funds
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Spain |
42,183 | 33,104 | 9,078 | 27.4 | 26,720 | |||||||||||||||
Portugal |
1,276 | 1,050 | 226 | 21.5 | 1,544 | |||||||||||||||
Poland |
3,430 | 3,525 | (96 | ) | (2.7 | ) | 2,460 | |||||||||||||
United Kingdom |
9,524 | 9,645 | (122 | ) | (1.3 | ) | 13,919 | |||||||||||||
Latin America |
66,657 | 55,835 | 10,821 | 19.4 | 54,606 | |||||||||||||||
USA |
1,640 | 807 | 833 | 103.3 | 1,460 | |||||||||||||||
Total |
124,708 | 103,967 | 20,741 | 19.9 | 100,709 |
Managed and marketed pension funds
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Spain |
10,570 | 10,030 | 539 | 5.4 | 9,289 | |||||||||||||||
Portugal |
911 | 848 | 63 | 7.4 | 787 | |||||||||||||||
Total |
11,481 | 10,879 | 602 | 5.5 | 10,076 |
Managed and marketed customer funds
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Resident public sector |
13,198 | 10,734 | 12,893 | 7,745 | 7,856 | 7,357 | 9,689 | 9,349 | ||||||||||||||||||||||||
Other residents |
164,090 | 167,266 | 164,101 | 161,649 | 158,292 | 163,548 | 162,313 | 163,340 | ||||||||||||||||||||||||
Demand deposits |
73,015 | 76,274 | 74,878 | 74,969 | 76,468 | 79,661 | 82,530 | 88,312 | ||||||||||||||||||||||||
Time deposits |
82,772 | 83,227 | 83,798 | 80,146 | 76,823 | 77,913 | 75,837 | 67,495 | ||||||||||||||||||||||||
Other |
8,302 | 7,764 | 5,425 | 6,535 | 5,000 | 5,974 | 3,945 | 7,532 | ||||||||||||||||||||||||
Non-resident sector |
475,940 | 466,934 | 456,440 | 438,442 | 453,988 | 446,855 | 474,329 | 474,939 | ||||||||||||||||||||||||
Demand deposits |
235,522 | 232,969 | 232,721 | 230,715 | 232,123 | 244,068 | 259,141 | 273,889 | ||||||||||||||||||||||||
Time deposits |
179,587 | 168,611 | 165,506 | 161,300 | 163,845 | 155,736 | 156,448 | 151,113 | ||||||||||||||||||||||||
Other |
60,831 | 65,354 | 58,213 | 46,427 | 58,020 | 47,052 | 58,739 | 49,937 | ||||||||||||||||||||||||
Customer deposits |
653,228 | 644,934 | 633,433 | 607,836 | 620,135 | 617,761 | 646,331 | 647,628 | ||||||||||||||||||||||||
Debt securities* |
211,035 | 198,595 | 192,545 | 186,321 | 184,534 | 191,495 | 195,595 | 196,890 | ||||||||||||||||||||||||
Subordinated debt |
17,828 | 16,118 | 15,300 | 16,139 | 17,738 | 19,043 | 17,334 | 17,132 | ||||||||||||||||||||||||
On-balance-sheet customer funds |
882,091 | 859,647 | 841,278 | 810,296 | 822,408 | 828,299 | 859,259 | 861,649 | ||||||||||||||||||||||||
Mutual funds |
107,393 | 101,598 | 105,148 | 103,967 | 111,392 | 119,739 | 124,911 | 124,708 | ||||||||||||||||||||||||
Pension funds |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 | ||||||||||||||||||||||||
Managed portfolios |
20,988 | 20,393 | 20,925 | 21,068 | 21,839 | 23,198 | 24,923 | 25,599 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
138,562 | 132,127 | 136,500 | 135,914 | 144,296 | 154,195 | 161,174 | 161,788 | ||||||||||||||||||||||||
Managed and marketed customer funds |
1,020,653 | 991,774 | 977,778 | 946,210 | 966,704 | 982,494 | 1,020,433 | 1,023,437 |
(*).- | Including retail commercial paper (in EUR million): 10,153 in March 2013, 7,471 in June 2013, 4.820 in September 2013, 3,553 in December 2013, 2,015 in March 2014, 1.318 in June 2014, 663 in September 2014 and 274 in December 2014 |
Managed and marketed mutual funds
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Spain |
27,361 | 28,497 | 30,989 | 33,104 | 36,164 | 38,973 | 40,712 | 42,183 | ||||||||||||||||||||||||
Portugal |
1,437 | 1,281 | 1,141 | 1,050 | 1,185 | 1,311 | 1,246 | 1,276 | ||||||||||||||||||||||||
Poland |
3,342 | 3,294 | 3,431 | 3,525 | 3,455 | 3,556 | 3,692 | 3,430 | ||||||||||||||||||||||||
United Kingdom |
12,638 | 10,687 | 9,572 | 9,645 | 9,490 | 9,740 | 9,849 | 9,524 | ||||||||||||||||||||||||
Latin America |
61,256 | 56,411 | 59,129 | 55,835 | 60,256 | 65,315 | 67,981 | 66,657 | ||||||||||||||||||||||||
USA |
1,360 | 1,429 | 886 | 807 | 843 | 844 | 1,431 | 1,640 | ||||||||||||||||||||||||
Total |
107,393 | 101,598 | 105,148 | 103,967 | 111,392 | 119,739 | 124,911 | 124,708 |
Managed and marketed pension funds
EUR million
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Spain |
9,401 | 9,366 | 9,650 | 10,030 | 10,202 | 10,394 | 10,491 | 10,570 | ||||||||||||||||||||||||
Portugal |
780 | 768 | 776 | 848 | 862 | 864 | 849 | 911 | ||||||||||||||||||||||||
Total |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 |
Total equity and capital with the nature of financial liabilities
EUR million
Variation | ||||||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | 31.12.12 | ||||||||||||||||
Capital stock |
6,292 | 5,667 | 625 | 11.0 | 5,161 | |||||||||||||||
Additional paid-in surplus |
38,611 | 36,804 | 1,807 | 4.9 | 37,302 | |||||||||||||||
Reserves |
41,425 | 38,249 | 3,176 | 8.3 | 37,460 | |||||||||||||||
Treasury stock |
(10 | ) | (9 | ) | (1 | ) | 11.1 | (287 | ) | |||||||||||
Attributable profit |
5,816 | 4,175 | 1,641 | 39.3 | 2,283 | |||||||||||||||
Less: dividends |
(471 | ) | (406 | ) | (64 | ) | 15.8 | (650 | ) | |||||||||||
Shareholders equity |
91,664 | 84,479 | 7,185 | 8.5 | 81,268 | |||||||||||||||
Valuation adjustments |
(10,858 | ) | (14,153 | ) | 3,295 | (23.3 | ) | (9,471 | ) | |||||||||||
Stockholders equity |
80,806 | 70,327 | 10,479 | 14.9 | 71,797 | |||||||||||||||
Minority interests |
8,909 | 9,972 | (1,063 | ) | (10.7 | ) | 9,950 | |||||||||||||
Total equity |
89,714 | 80,298 | 9,416 | 11.7 | 81,747 | |||||||||||||||
Preferred shares and securities in subordinated debt |
6,978 | 4,053 | 2,925 | 72.2 | 4,740 | |||||||||||||||
Total equity and capital with the nature of financial liabilities |
96,692 | 84,351 | 12,341 | 14.6 | 86,487 |
Computable capital*. December 2014
EUR million
Phase-in | Fully loaded | |||||||
CET1 |
71,598 | 56,282 | ||||||
Basic capital |
71,598 | 61,010 | ||||||
Computable capital |
77,854 | 68,570 | ||||||
Risk-weighted assets |
585,243 | 583,366 | ||||||
CET1 capital ratio |
12.2 | 9.7 | ||||||
T1 capital ratio |
12.2 | 10.5 | ||||||
BIS ratio |
13.3 | 11.8 |
(*).- | Pro-forma taking into account the January 2015 capital increase |
Key data by principal segments
Net operating income | Attributable profit to the Group | Efficiency ratio (%) | ROE (%) | |||||||||||||||||||||||||||||||||||||
2014 | 2013 | Var (%) | 2014 | 2013 | Var (%) | 2014 | 2013 | 2014 | 2013 | |||||||||||||||||||||||||||||||
Income statement (EUR million) |
||||||||||||||||||||||||||||||||||||||||
Continental Europe |
6,485 | 5,969 | 8.6 | 2,078 | 1,115 | 86.4 | 49.4 | 52.1 | 8.11 | 4.35 | ||||||||||||||||||||||||||||||
o/w: Spain |
3,515 | 3,220 | 9.2 | 1,121 | 466 | 140.5 | 49.8 | 53.7 | 9.88 | 3.93 | ||||||||||||||||||||||||||||||
Portugal |
465 | 421 | 10.5 | 189 | 114 | 65.1 | 51.4 | 54.1 | 8.10 | 5.78 | ||||||||||||||||||||||||||||||
Poland |
795 | 725 | 9.6 | 358 | 334 | 7.2 | 42.2 | 45.0 | 16.16 | 15.85 | ||||||||||||||||||||||||||||||
Santander Consumer Finance |
1,857 | 1,720 | 8.0 | 891 | 794 | 12.3 | 43.9 | 44.7 | 10.89 | 9.95 | ||||||||||||||||||||||||||||||
United Kingdom |
2,651 | 2,276 | 16.5 | 1,576 | 1,149 | 37.1 | 52.2 | 53.4 | 11.21 | 8.87 | ||||||||||||||||||||||||||||||
Latin America |
11,049 | 12,186 | (9.3 | ) | 3,150 | 3,181 | (1.0 | ) | 42.0 | 41.0 | 14.04 | 13.76 | ||||||||||||||||||||||||||||
o/w: Brazil |
7,092 | 8,194 | (13.5 | ) | 1,558 | 1,577 | (1.3 | ) | 40.9 | 39.4 | 13.28 | 12.64 | ||||||||||||||||||||||||||||
Mexico |
1,812 | 1,796 | 0.9 | 660 | 713 | (7.4 | ) | 41.0 | 40.5 | 14.25 | 15.15 | |||||||||||||||||||||||||||||
Chile |
1,343 | 1,322 | 1.5 | 509 | 435 | 17.0 | 38.9 | 41.2 | 19.89 | 17.19 | ||||||||||||||||||||||||||||||
USA |
3,611 | 2,975 | 21.4 | 800 | 801 | (0.1 | ) | 36.0 | 38.8 | 7.96 | 9.04 | |||||||||||||||||||||||||||||
Operating areas |
23,795 | 23,406 | 1.7 | 7,605 | 6,246 | 21.8 | 44.8 | 45.4 | 8.11 | 4.35 | ||||||||||||||||||||||||||||||
Corporate Activities |
(1,221 | ) | (1,644 | ) | (25.7 | ) | (1,789 | ) | (2,071 | ) | (13.6 | ) | ||||||||||||||||||||||||||||
Total Group |
22,574 | 21,762 | 3.7 | 5,816 | 4,175 | 39.3 | 47.0 | 48.1 | 7.05 | 5.84 |
Net customer loans | Customer deposits | NPL ratio (%) | NPL coverage (%) | |||||||||||||||||||||||||||||||||||||
31.12.14 | 31.12.13 | Var (%) | 31.12.14 | 31.12.13 | Var (%) | 31.12.14 | 31.12.13 | 31.12.14 | 31.12.13 | |||||||||||||||||||||||||||||||
Activity (EUR million) |
||||||||||||||||||||||||||||||||||||||||
Continental Europe |
266,827 | 266,355 | 0.2 | 255,719 | 256,138 | (0.2 | ) | 8.93 | 9.13 | 57.2 | 57.3 | |||||||||||||||||||||||||||||
o/w: Spain |
157,047 | 159,753 | (1.7 | ) | 178,446 | 181,117 | (1.5 | ) | 7.38 | 7.49 | 45.5 | 44.0 | ||||||||||||||||||||||||||||
Portugal |
23,180 | 24,482 | (5.3 | ) | 24,016 | 24,191 | (0.7 | ) | 8.89 | 8.12 | 51.8 | 50.0 | ||||||||||||||||||||||||||||
Poland |
16,976 | 16,214 | 4.7 | 20,144 | 18,503 | 8.9 | 7.42 | 7.84 | 60.3 | 61.8 | ||||||||||||||||||||||||||||||
Santander Consumer Finance |
60,448 | 56,024 | 7.9 | 30,847 | 30,878 | (0.1 | ) | 4.82 | 4.01 | 100.1 | 105.3 | |||||||||||||||||||||||||||||
United Kingdom |
251,191 | 231,046 | 8.7 | 202,328 | 187,467 | 7.9 | 1.79 | 1.98 | 41.9 | 41.6 | ||||||||||||||||||||||||||||||
Latin America |
144,714 | 128,684 | 12.5 | 137,726 | 122,176 | 12.7 | 4.65 | 5.00 | 84.7 | 85.4 | ||||||||||||||||||||||||||||||
o/w: Brazil |
74,373 | 66,446 | 11.9 | 68,539 | 61,490 | 11.5 | 5.05 | 5.64 | 95.4 | 95.1 | ||||||||||||||||||||||||||||||
Mexico |
25,873 | 22,269 | 16.2 | 28,627 | 24,663 | 16.1 | 3.84 | 3.66 | 86.1 | 97.5 | ||||||||||||||||||||||||||||||
Chile |
30,550 | 28,783 | 6.1 | 23,352 | 20,988 | 11.3 | 5.97 | 5.91 | 52.4 | 51.1 | ||||||||||||||||||||||||||||||
USA |
67,175 | 57,374 | 17.1 | 46,575 | 39,206 | 18.8 | 2.54 | 3.09 | 192.8 | 148.1 | ||||||||||||||||||||||||||||||
Operating areas |
729,908 | 683,460 | 6.8 | 642,348 | 604,985 | 6.2 | 5.19 | 5.61 | 66.6 | 64.6 | ||||||||||||||||||||||||||||||
Total Group |
734,711 | 684,690 | 7.3 | 647,628 | 607,836 | 6.5 | 5.19 | 5.61 | 67.2 | 64.9 |
Employees | Branches | |||||||||||||||
31.12.14 | 31.12.13 | 31.12.14 | 31.12.13 | |||||||||||||
Operating means |
||||||||||||||||
Continental Europe |
56,245 | 58,033 | 5,482 | 6,160 | ||||||||||||
o/w: Spain |
24,979 | 27,237 | 3,511 | 4,067 | ||||||||||||
Portugal |
5,410 | 5,608 | 594 | 640 | ||||||||||||
Poland |
11,971 | 12,363 | 788 | 830 | ||||||||||||
Santander Consumer Finance |
13,046 | 11,695 | 579 | 613 | ||||||||||||
United Kingdom |
25,599 | 25,421 | 929 | 1,011 | ||||||||||||
Latin America |
85,009 | 85,320 | 5,729 | 5,789 | ||||||||||||
o/w: Brazil |
46,464 | 49,371 | 3,411 | 3,566 | ||||||||||||
Mexico |
16,933 | 14,745 | 1,347 | 1,258 | ||||||||||||
Chile |
12,081 | 12,200 | 475 | 493 | ||||||||||||
USA |
15,919 | 15,334 | 811 | 821 | ||||||||||||
Operating areas |
182,772 | 184,108 | 12,951 | 13,781 | ||||||||||||
Corporate Activities |
2,633 | 2,432 | ||||||||||||||
Total Group |
185,405 | 186,540 | 12,951 | 13,781 |
Operating areas
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
31,485 | 30,642 | 842 | 2.7 | ||||||||||||
Net fees |
9,733 | 9,672 | 61 | 0.6 | ||||||||||||
Gains (losses) on financial transactions |
1,394 | 2,309 | (916 | ) | (39.6 | ) | ||||||||||
Other operating income * |
459 | 244 | 215 | 88.0 | ||||||||||||
Gross income |
43,070 | 42,868 | 202 | 0.5 | ||||||||||||
Operating expenses |
(19,275 | ) | (19,462 | ) | 187 | (1.0 | ) | |||||||||
General administrative expenses |
(17,128 | ) | (17,203 | ) | 75 | (0.4 | ) | |||||||||
Personnel |
(9,970 | ) | (10,054 | ) | 84 | (0.8 | ) | |||||||||
Other general administrative expenses |
(7,158 | ) | (7,149 | ) | (9 | ) | 0.1 | |||||||||
Depreciation and amortisation |
(2,147 | ) | (2,259 | ) | 112 | (5.0 | ) | |||||||||
Net operating income |
23,795 | 23,406 | 390 | 1.7 | ||||||||||||
Net loan-loss provisions |
(10,564 | ) | (12,139 | ) | 1,575 | (13.0 | ) | |||||||||
Other income |
(1,721 | ) | (1,623 | ) | (99 | ) | 6.1 | |||||||||
Profit before taxes |
11,510 | 9,644 | 1,866 | 19.4 | ||||||||||||
Tax on profit |
(2,702 | ) | (2,213 | ) | (489 | ) | 22.1 | |||||||||
Profit from continuing operations |
8,809 | 7,431 | 1,378 | 18.5 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 73.2 | |||||||||
Consolidated profit |
8,782 | 7,416 | 1,366 | 18.4 | ||||||||||||
Minority interests |
1,178 | 1,170 | 8 | 0.7 | ||||||||||||
Attributable profit to the Group |
7,605 | 6,246 | 1,359 | 21.8 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
729,908 | 683,460 | 46,448 | 6.8 | ||||||||||||
Trading portfolio (w/o loans) |
142,031 | 102,395 | 39,636 | 38.7 | ||||||||||||
Available-for-sale financial assets |
107,966 | 73,123 | 34,843 | 47.6 | ||||||||||||
Due from credit institutions ** |
106,208 | 85,405 | 20,803 | 24.4 | ||||||||||||
Intangible assets and property and equipment |
19,363 | 14,685 | 4,678 | 31.9 | ||||||||||||
Other assets |
107,587 | 124,959 | (17,372 | ) | (13.9 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
1,213,062 | 1,084,025 | 129,037 | 11.9 | ||||||||||||
Customer deposits ** |
642,348 | 604,985 | 37,363 | 6.2 | ||||||||||||
Marketable debt securities ** |
136,936 | 121,850 | 15,086 | 12.4 | ||||||||||||
Subordinated debt ** |
13,025 | 12,268 | 757 | 6.2 | ||||||||||||
Insurance liabilities |
713 | 1,430 | (717 | ) | (50.2 | ) | ||||||||||
Due to credit institutions ** |
156,105 | 122,777 | 33,328 | 27.1 | ||||||||||||
Other liabilities |
191,746 | 155,627 | 36,119 | 23.2 | ||||||||||||
Shareholders equity *** |
72,189 | 65,088 | 7,100 | 10.9 | ||||||||||||
Other managed and marketed customer funds |
161,788 | 135,914 | 25,873 | 19.0 | ||||||||||||
Mutual funds |
124,708 | 103,967 | 20,741 | 19.9 | ||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | ||||||||||||
Managed portfolios |
25,599 | 21,068 | 4,531 | 21.5 | ||||||||||||
Managed and marketed customer funds |
954,097 | 875,018 | 79,079 | 9.0 |
(**).- | Including all on-balance sheet balances for this item |
(***).- | Not including profit of the year |
Ratios (%) and other data |
||||||||||||||||
ROE |
8.11 | 4.35 | 3.76 p. | |||||||||||||
Efficiency ratio (with amortisations) |
44.8 | 45.4 | (0.6 p.) | |||||||||||||
NPL ratio |
5.19 | 5.61 | (0.42 p.) | |||||||||||||
NPL coverage |
66.6 | 64.6 | 2.0 p. | |||||||||||||
Number of employees |
182,772 | 184,108 | (1,336) | (0.7) | ||||||||||||
Number of branches |
12,951 | 13,781 | (830) | (6.0) |
Operating areas
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
7,781 | 7,846 | 7,467 | 7,547 | 7,526 | 7,859 | 7,933 | 8,167 | ||||||||||||||||||||||||
Net fees |
2,496 | 2,512 | 2,318 | 2,346 | 2,339 | 2,409 | 2,444 | 2,542 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
736 | 521 | 663 | 388 | 465 | 263 | 495 | 171 | ||||||||||||||||||||||||
Other operating income * |
31 | 106 | 47 | 61 | 18 | 194 | 79 | 167 | ||||||||||||||||||||||||
Gross income |
11,044 | 10,985 | 10,496 | 10,343 | 10,348 | 10,724 | 10,950 | 11,048 | ||||||||||||||||||||||||
Operating expenses |
(4,891 | ) | (4,912 | ) | (4,767 | ) | (4,893 | ) | (4,655 | ) | (4,709 | ) | (4,876 | ) | (5,035 | ) | ||||||||||||||||
General administrative expenses |
(4,341 | ) | (4,357 | ) | (4,223 | ) | (4,282 | ) | (4,092 | ) | (4,204 | ) | (4,346 | ) | (4,486 | ) | ||||||||||||||||
Personnel |
(2,564 | ) | (2,543 | ) | (2,441 | ) | (2,506 | ) | (2,388 | ) | (2,453 | ) | (2,533 | ) | (2,595 | ) | ||||||||||||||||
Other general administrative expenses |
(1,777 | ) | (1,813 | ) | (1,782 | ) | (1,776 | ) | (1,704 | ) | (1,750 | ) | (1,813 | ) | (1,891 | ) | ||||||||||||||||
Depreciation and amortisation |
(549 | ) | (555 | ) | (544 | ) | (610 | ) | (563 | ) | (505 | ) | (530 | ) | (549 | ) | ||||||||||||||||
Net operating income |
6,153 | 6,073 | 5,729 | 5,450 | 5,693 | 6,016 | 6,074 | 6,013 | ||||||||||||||||||||||||
Net loan-loss provisions |
(3,112 | ) | (3,211 | ) | (3,039 | ) | (2,777 | ) | (2,696 | ) | (2,637 | ) | (2,777 | ) | (2,454 | ) | ||||||||||||||||
Other income |
(306 | ) | (460 | ) | (386 | ) | (471 | ) | (361 | ) | (441 | ) | (469 | ) | (450 | ) | ||||||||||||||||
Profit before taxes |
2,735 | 2,403 | 2,304 | 2,202 | 2,635 | 2,937 | 2,829 | 3,109 | ||||||||||||||||||||||||
Tax on profit |
(628 | ) | (524 | ) | (535 | ) | (526 | ) | (648 | ) | (722 | ) | (660 | ) | (672 | ) | ||||||||||||||||
Profit from continuing operations |
2,107 | 1,879 | 1,769 | 1,676 | 1,987 | 2,215 | 2,169 | 2,437 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | (1 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
2,107 | 1,865 | 1,769 | 1,675 | 1,987 | 2,215 | 2,163 | 2,418 | ||||||||||||||||||||||||
Minority interests |
359 | 296 | 284 | 231 | 279 | 318 | 299 | 282 | ||||||||||||||||||||||||
Attributable profit to the Group |
1,748 | 1,570 | 1,485 | 1,444 | 1,708 | 1,897 | 1,864 | 2,136 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
733,717 | 711,374 | 698,995 | 683,460 | 687,983 | 702,640 | 717,605 | 729,908 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
154,901 | 143,239 | 124,380 | 102,395 | 114,653 | 125,128 | 136,469 | 142,031 | ||||||||||||||||||||||||
Available-for-sale financial assets |
89,663 | 83,168 | 74,690 | 73,123 | 83,996 | 83,773 | 92,851 | 107,966 | ||||||||||||||||||||||||
Due from credit institutions ** |
117,584 | 97,012 | 106,193 | 85,405 | 97,654 | 92,561 | 110,627 | 106,208 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
13,220 | 13,474 | 13,954 | 14,685 | 15,404 | 16,294 | 18,304 | 19,363 | ||||||||||||||||||||||||
Other assets |
116,931 | 123,688 | 128,235 | 124,959 | 123,799 | 118,478 | 114,760 | 107,587 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
1,226,017 | 1,171,955 | 1,146,448 | 1,084,025 | 1,123,490 | 1,138,874 | 1,190,617 | 1,213,062 | ||||||||||||||||||||||||
Customer deposits ** |
649,288 | 637,275 | 628,518 | 604,985 | 618,756 | 616,197 | 644,666 | 642,348 | ||||||||||||||||||||||||
Marketable debt securities ** |
132,728 | 125,384 | 123,397 | 121,850 | 122,433 | 130,742 | 139,056 | 136,936 | ||||||||||||||||||||||||
Subordinated debt ** |
13,358 | 11,706 | 10,707 | 12,268 | 13,565 | 13,780 | 13,853 | 13,025 | ||||||||||||||||||||||||
Insurance liabilities |
1,263 | 1,091 | 1,324 | 1,430 | 1,548 | 1,602 | 1,671 | 713 | ||||||||||||||||||||||||
Due to credit institutions ** |
148,856 | 135,910 | 139,458 | 122,777 | 133,264 | 140,361 | 144,173 | 156,105 | ||||||||||||||||||||||||
Other liabilities |
206,491 | 190,486 | 175,118 | 155,627 | 163,381 | 165,962 | 176,041 | 191,746 | ||||||||||||||||||||||||
Shareholders equity *** |
74,035 | 70,103 | 67,927 | 65,088 | 70,542 | 70,229 | 71,157 | 72,189 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
138,562 | 132,127 | 136,500 | 135,914 | 144,296 | 154,195 | 161,174 | 161,788 | ||||||||||||||||||||||||
Mutual funds |
107,393 | 101,598 | 105,148 | 103,967 | 111,392 | 119,739 | 124,911 | 124,708 | ||||||||||||||||||||||||
Pension funds |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 | ||||||||||||||||||||||||
Managed portfolios |
20,988 | 20,393 | 20,925 | 21,068 | 21,839 | 23,198 | 24,923 | 25,599 | ||||||||||||||||||||||||
Managed and marketed customer funds |
933,934 | 906,492 | 899,121 | 875,018 | 899,050 | 914,914 | 958,748 | 954,097 |
(**).- | Including all on-balance sheet balances for this item |
(***).- | Not including profit of the year |
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
4.70 | 5.13 | 5.39 | 5.61 | 5.54 | 5.46 | 5.29 | 5.19 | ||||||||||||||||||||||||
NPL coverage |
75.0 | 69.6 | 67.2 | 64.6 | 66.0 | 66.4 | 67.0 | 66.6 | ||||||||||||||||||||||||
Cost of credit |
2.49 | 2.15 | 1.85 | 1.65 | 1.61 | 1.55 | 1.50 | 1.44 |
Operating areas
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
31,485 | 29,387 | 2,097 | 7.1 | ||||||||||||
Net fees |
9,733 | 9,250 | 483 | 5.2 | ||||||||||||
Gains (losses) on financial transactions |
1,394 | 2,212 | (818 | ) | (37.0 | ) | ||||||||||
Other operating income * |
459 | 240 | 219 | 91.4 | ||||||||||||
Gross income |
43,070 | 41,088 | 1,982 | 4.8 | ||||||||||||
Operating expenses |
(19,275 | ) | (18,754 | ) | (521 | ) | 2.8 | |||||||||
General administrative expenses |
(17,128 | ) | (16,562 | ) | (566 | ) | 3.4 | |||||||||
Personnel |
(9,970 | ) | (9,709 | ) | (261 | ) | 2.7 | |||||||||
Other general administrative expenses |
(7,158 | ) | (6,854 | ) | (304 | ) | 4.4 | |||||||||
Depreciation and amortisation |
(2,147 | ) | (2,192 | ) | 45 | (2.1 | ) | |||||||||
Net operating income |
23,795 | 22,334 | 1,461 | 6.5 | ||||||||||||
Net loan-loss provisions |
(10,564 | ) | (11,597 | ) | 1,033 | (8.9 | ) | |||||||||
Other income |
(1,721 | ) | (1,576 | ) | (145 | ) | 9.2 | |||||||||
Profit before taxes |
11,510 | 9,161 | 2,349 | 25.6 | ||||||||||||
Tax on profit |
(2,702 | ) | (2,084 | ) | (618 | ) | 29.7 | |||||||||
Profit from continuing operations |
8,809 | 7,078 | 1,731 | 24.5 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 70.2 | |||||||||
Consolidated profit |
8,782 | 7,062 | 1,720 | 24.4 | ||||||||||||
Minority interests |
1,178 | 1,097 | 81 | 7.4 | ||||||||||||
Attributable profit to the Group |
7,605 | 5,965 | 1,639 | 27.5 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
729,908 | 706,829 | 23,079 | 3.3 | ||||||||||||
Trading portfolio (w/o loans) |
142,031 | 104,953 | 37,078 | 35.3 | ||||||||||||
Available-for-sale financial assets |
107,966 | 74,725 | 33,241 | 44.5 | ||||||||||||
Due from credit institutions ** |
106,208 | 87,220 | 18,989 | 21.8 | ||||||||||||
Intangible assets and property and equipment |
19,363 | 15,139 | 4,224 | 27.9 | ||||||||||||
Other assets |
107,587 | 128,964 | (21,377 | ) | (16.6 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
1,213,062 | 1,117,829 | 95,233 | 8.5 | ||||||||||||
Customer deposits ** |
642,348 | 623,534 | 18,815 | 3.0 | ||||||||||||
Marketable debt securities ** |
136,936 | 127,944 | 8,992 | 7.0 | ||||||||||||
Subordinated debt ** |
13,025 | 12,858 | 167 | 1.3 | ||||||||||||
Insurance liabilities |
713 | 1,427 | (715 | ) | (50.1 | ) | ||||||||||
Due to credit institutions ** |
156,105 | 126,224 | 29,881 | 23.7 | ||||||||||||
Other liabilities |
191,746 | 158,609 | 33,136 | 20.9 | ||||||||||||
Shareholders equity *** |
72,189 | 67,231 | 4,958 | 7.4 | ||||||||||||
Other managed and marketed customer funds |
161,788 | 138,561 | 23,227 | 16.8 | ||||||||||||
Mutual funds |
124,708 | 105,250 | 19,458 | 18.5 | ||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | ||||||||||||
Managed portfolios |
25,599 | 22,431 | 3,167 | 14.1 | ||||||||||||
Managed and marketed customer funds |
954,097 | 902,897 | 51,200 | 5.7 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Operating areas
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
7,201 | 7,314 | 7,347 | 7,526 | 7,682 | 7,875 | 7,831 | 8,096 | ||||||||||||||||||||||||
Net fees |
2,316 | 2,342 | 2,271 | 2,321 | 2,378 | 2,410 | 2,414 | 2,530 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
689 | 500 | 637 | 385 | 468 | 265 | 495 | 166 | ||||||||||||||||||||||||
Other operating income * |
29 | 104 | 45 | 62 | 19 | 195 | 79 | 166 | ||||||||||||||||||||||||
Gross income |
10,235 | 10,260 | 10,299 | 10,295 | 10,548 | 10,745 | 10,819 | 10,958 | ||||||||||||||||||||||||
Operating expenses |
(4,588 | ) | (4,625 | ) | (4,683 | ) | (4,858 | ) | (4,738 | ) | (4,719 | ) | (4,821 | ) | (4,997 | ) | ||||||||||||||||
General administrative expenses |
(4,070 | ) | (4,099 | ) | (4,146 | ) | (4,248 | ) | (4,164 | ) | (4,213 | ) | (4,298 | ) | (4,453 | ) | ||||||||||||||||
Personnel |
(2,413 | ) | (2,401 | ) | (2,401 | ) | (2,493 | ) | (2,430 | ) | (2,460 | ) | (2,506 | ) | (2,574 | ) | ||||||||||||||||
Other general administrative expenses |
(1,657 | ) | (1,698 | ) | (1,744 | ) | (1,755 | ) | (1,735 | ) | (1,753 | ) | (1,792 | ) | (1,879 | ) | ||||||||||||||||
Depreciation and amortisation |
(518 | ) | (526 | ) | (538 | ) | (610 | ) | (574 | ) | (506 | ) | (523 | ) | (544 | ) | ||||||||||||||||
Net operating income |
5,646 | 5,635 | 5,616 | 5,437 | 5,810 | 6,027 | 5,998 | 5,961 | ||||||||||||||||||||||||
Net loan-loss provisions |
(2,846 | ) | (2,974 | ) | (2,997 | ) | (2,781 | ) | (2,756 | ) | (2,639 | ) | (2,741 | ) | (2,428 | ) | ||||||||||||||||
Other income |
(294 | ) | (443 | ) | (376 | ) | (464 | ) | (368 | ) | (440 | ) | (462 | ) | (452 | ) | ||||||||||||||||
Profit before taxes |
2,507 | 2,218 | 2,243 | 2,193 | 2,687 | 2,948 | 2,795 | 3,081 | ||||||||||||||||||||||||
Tax on profit |
(572 | ) | (478 | ) | (514 | ) | (520 | ) | (661 | ) | (725 | ) | (650 | ) | (665 | ) | ||||||||||||||||
Profit from continuing operations |
1,934 | 1,741 | 1,730 | 1,673 | 2,025 | 2,223 | 2,144 | 2,416 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (15 | ) | (0 | ) | (0 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
1,934 | 1,726 | 1,729 | 1,673 | 2,025 | 2,223 | 2,138 | 2,396 | ||||||||||||||||||||||||
Minority interests |
323 | 269 | 275 | 230 | 286 | 319 | 294 | 279 | ||||||||||||||||||||||||
Attributable profit to the Group |
1,611 | 1,457 | 1,454 | 1,443 | 1,739 | 1,904 | 1,844 | 2,117 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
729,877 | 726,186 | 715,089 | 706,829 | 709,884 | 712,606 | 714,941 | 729,908 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
153,900 | 144,972 | 126,646 | 104,953 | 116,845 | 125,237 | 135,224 | 142,031 | ||||||||||||||||||||||||
Available-for-sale financial assets |
86,355 | 82,596 | 75,083 | 74,725 | 85,210 | 83,761 | 92,329 | 107,966 | ||||||||||||||||||||||||
Due from credit institutions ** |
114,066 | 97,042 | 107,378 | 87,220 | 99,164 | 92,761 | 109,659 | 106,208 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
12,567 | 13,351 | 14,054 | 15,139 | 15,953 | 16,770 | 18,396 | 19,363 | ||||||||||||||||||||||||
Other assets |
112,230 | 124,817 | 130,241 | 128,964 | 127,084 | 118,735 | 113,542 | 107,587 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
1,208,995 | 1,188,964 | 1,168,491 | 1,117,829 | 1,154,140 | 1,149,870 | 1,184,091 | 1,213,062 | ||||||||||||||||||||||||
Customer deposits ** |
642,807 | 647,851 | 640,986 | 623,534 | 636,259 | 623,060 | 641,967 | 642,348 | ||||||||||||||||||||||||
Marketable debt securities ** |
132,994 | 129,782 | 127,948 | 127,944 | 127,743 | 132,867 | 138,123 | 136,936 | ||||||||||||||||||||||||
Subordinated debt ** |
12,816 | 11,959 | 11,016 | 12,858 | 13,934 | 13,714 | 13,652 | 13,025 | ||||||||||||||||||||||||
Insurance liabilities |
1,263 | 1,091 | 1,324 | 1,427 | 1,547 | 1,600 | 1,670 | 713 | ||||||||||||||||||||||||
Due to credit institutions ** |
145,426 | 136,980 | 141,567 | 126,224 | 136,245 | 141,478 | 143,373 | 156,105 | ||||||||||||||||||||||||
Other liabilities |
202,577 | 191,262 | 176,782 | 158,609 | 165,711 | 165,951 | 174,460 | 191,746 | ||||||||||||||||||||||||
Shareholders equity *** |
71,113 | 70,040 | 68,869 | 67,231 | 72,701 | 71,200 | 70,846 | 72,189 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
128,357 | 128,745 | 135,400 | 138,561 | 145,603 | 152,820 | 159,066 | 161,788 | ||||||||||||||||||||||||
Mutual funds |
97,644 | 97,937 | 103,262 | 105,250 | 111,304 | 117,131 | 122,448 | 124,708 | ||||||||||||||||||||||||
Pension funds |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 | ||||||||||||||||||||||||
Managed portfolios |
20,532 | 20,673 | 21,712 | 22,431 | 23,234 | 24,430 | 25,278 | 25,599 | ||||||||||||||||||||||||
Managed and marketed customer funds |
916,974 | 918,336 | 915,350 | 902,897 | 923,540 | 922,460 | 952,808 | 954,097 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Continental Europe
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
8,728 | 8,107 | 622 | 7.7 | ||||||||||||
Net fees |
3,457 | 3,420 | 37 | 1.1 | ||||||||||||
Gains (losses) on financial transactions |
453 | 774 | (321 | ) | (41.5 | ) | ||||||||||
Other operating income * |
184 | 164 | 20 | 12.1 | ||||||||||||
Gross income |
12,822 | 12,465 | 357 | 2.9 | ||||||||||||
Operating expenses |
(6,337 | ) | (6,495 | ) | 158 | (2.4 | ) | |||||||||
General administrative expenses |
(5,632 | ) | (5,737 | ) | 106 | (1.8 | ) | |||||||||
Personnel |
(3,316 | ) | (3,488 | ) | 171 | (4.9 | ) | |||||||||
Other general administrative expenses |
(2,315 | ) | (2,249 | ) | (66 | ) | 2.9 | |||||||||
Depreciation and amortisation |
(706 | ) | (758 | ) | 52 | (6.9 | ) | |||||||||
Net operating income |
6,485 | 5,969 | 515 | 8.6 | ||||||||||||
Net loan-loss provisions |
(2,880 | ) | (3,603 | ) | 724 | (20.1 | ) | |||||||||
Other income |
(576 | ) | (759 | ) | 184 | (24.2 | ) | |||||||||
Profit before taxes |
3,030 | 1,607 | 1,423 | 88.6 | ||||||||||||
Tax on profit |
(756 | ) | (351 | ) | (406 | ) | 115.6 | |||||||||
Profit from continuing operations |
2,273 | 1,256 | 1,017 | 81.0 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (6 | ) | (20 | ) | 345.3 | |||||||||
Consolidated profit |
2,247 | 1,250 | 997 | 79.8 | ||||||||||||
Minority interests |
168 | 135 | 33 | 24.8 | ||||||||||||
Attributable profit to the Group |
2,078 | 1,115 | 963 | 86.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
266,827 | 266,355 | 471 | 0.2 | ||||||||||||
Trading portfolio (w/o loans) |
65,859 | 50,317 | 15,543 | 30.9 | ||||||||||||
Available-for-sale financial assets |
52,858 | 37,319 | 15,539 | 41.6 | ||||||||||||
Due from credit institutions ** |
65,754 | 38,547 | 27,207 | 70.6 | ||||||||||||
Intangible assets and property and equipment |
5,838 | 6,148 | (311 | ) | (5.1 | ) | ||||||||||
Other assets |
22,523 | 39,902 | (17,379 | ) | (43.6 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
479,659 | 438,589 | 41,070 | 9.4 | ||||||||||||
Customer deposits ** |
255,719 | 256,138 | (418 | ) | (0.2 | ) | ||||||||||
Marketable debt securities ** |
19,435 | 16,781 | 2,654 | 15.8 | ||||||||||||
Subordinated debt ** |
409 | 406 | 4 | 1.0 | ||||||||||||
Insurance liabilities |
713 | 1,430 | (717 | ) | (50.2 | ) | ||||||||||
Due to credit institutions ** |
76,889 | 59,440 | 17,449 | 29.4 | ||||||||||||
Other liabilities |
101,950 | 79,309 | 22,641 | 28.5 | ||||||||||||
Shareholders equity *** |
24,543 | 25,086 | (543 | ) | (2.2 | ) | ||||||||||
Other managed and marketed customer funds |
65,275 | 55,278 | 9,998 | 18.1 | ||||||||||||
Mutual funds |
46,888 | 37,680 | 9,208 | 24.4 | ||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | ||||||||||||
Managed portfolios |
6,906 | 6,719 | 187 | 2.8 | ||||||||||||
Managed and marketed customer funds |
340,839 | 328,602 | 12,237 | 3.7 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
8.11 | 4.35 | 3.76 p. | |||||||||||||
Efficiency ratio (with amortisations) |
49.4 | 52.1 | (2.7 p.) | |||||||||||||
NPL ratio |
8.93 | 9.13 | (0.20 p.) | |||||||||||||
NPL coverage |
57.2 | 57.3 | (0.1 p.) | |||||||||||||
Number of employees |
56,245 | 58,033 | (1,788) | (3.1) | ||||||||||||
Number of branches |
5,482 | 6,160 | (678) | (11.0) |
Continental Europe
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,999 | 2,063 | 2,010 | 2,035 | 2,093 | 2,188 | 2,175 | 2,272 | ||||||||||||||||||||||||
Net fees |
879 | 887 | 849 | 805 | 880 | 889 | 838 | 850 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
264 | 131 | 268 | 110 | 233 | 63 | 118 | 39 | ||||||||||||||||||||||||
Other operating income * |
29 | 82 | 25 | 28 | (10 | ) | 116 | 8 | 70 | |||||||||||||||||||||||
Gross income |
3,171 | 3,163 | 3,152 | 2,979 | 3,196 | 3,256 | 3,139 | 3,231 | ||||||||||||||||||||||||
Operating expenses |
(1,651 | ) | (1,619 | ) | (1,607 | ) | (1,618 | ) | (1,607 | ) | (1,582 | ) | (1,557 | ) | (1,591 | ) | ||||||||||||||||
General administrative expenses |
(1,470 | ) | (1,437 | ) | (1,428 | ) | (1,402 | ) | (1,417 | ) | (1,413 | ) | (1,387 | ) | (1,414 | ) | ||||||||||||||||
Personnel |
(896 | ) | (867 | ) | (859 | ) | (867 | ) | (841 | ) | (829 | ) | (818 | ) | (829 | ) | ||||||||||||||||
Other general administrative expenses |
(575 | ) | (571 | ) | (569 | ) | (535 | ) | (577 | ) | (584 | ) | (569 | ) | (585 | ) | ||||||||||||||||
Depreciation and amortisation |
(180 | ) | (182 | ) | (180 | ) | (216 | ) | (189 | ) | (170 | ) | (170 | ) | (177 | ) | ||||||||||||||||
Net operating income |
1,520 | 1,543 | 1,545 | 1,361 | 1,589 | 1,673 | 1,582 | 1,640 | ||||||||||||||||||||||||
Net loan-loss provisions |
(901 | ) | (993 | ) | (946 | ) | (763 | ) | (791 | ) | (770 | ) | (737 | ) | (582 | ) | ||||||||||||||||
Other income |
(192 | ) | (194 | ) | (188 | ) | (185 | ) | (152 | ) | (196 | ) | (151 | ) | (77 | ) | ||||||||||||||||
Profit before taxes |
427 | 356 | 411 | 413 | 647 | 707 | 694 | 981 | ||||||||||||||||||||||||
Tax on profit |
(96 | ) | (66 | ) | (83 | ) | (106 | ) | (148 | ) | (171 | ) | (170 | ) | (268 | ) | ||||||||||||||||
Profit from continuing operations |
331 | 290 | 328 | 307 | 500 | 536 | 524 | 713 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (0 | ) | (0 | ) | (6 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
331 | 290 | 327 | 301 | 499 | 536 | 518 | 693 | ||||||||||||||||||||||||
Minority interests |
29 | 42 | 45 | 20 | 37 | 37 | 45 | 49 | ||||||||||||||||||||||||
Attributable profit to the Group |
303 | 248 | 283 | 282 | 463 | 499 | 472 | 644 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
287,156 | 278,512 | 271,834 | 266,355 | 265,216 | 267,071 | 264,280 | 266,827 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
84,960 | 78,032 | 61,710 | 50,317 | 55,733 | 59,106 | 63,548 | 65,859 | ||||||||||||||||||||||||
Available-for-sale financial assets |
45,367 | 44,188 | 41,455 | 37,319 | 39,969 | 40,818 | 47,764 | 52,858 | ||||||||||||||||||||||||
Due from credit institutions ** |
59,434 | 55,652 | 55,455 | 38,547 | 55,163 | 53,500 | 60,295 | 65,754 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
5,662 | 6,099 | 6,084 | 6,148 | 5,801 | 5,500 | 5,946 | 5,838 | ||||||||||||||||||||||||
Other assets |
21,520 | 23,517 | 29,646 | 39,902 | 30,987 | 27,596 | 23,748 | 22,523 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
504,098 | 485,999 | 466,183 | 438,589 | 452,869 | 453,591 | 465,581 | 479,659 | ||||||||||||||||||||||||
Customer deposits ** |
272,221 | 267,427 | 262,970 | 256,138 | 258,043 | 254,985 | 259,166 | 255,719 | ||||||||||||||||||||||||
Marketable debt securities ** |
19,990 | 16,916 | 15,578 | 16,781 | 15,783 | 18,761 | 19,909 | 19,435 | ||||||||||||||||||||||||
Subordinated debt ** |
351 | 349 | 365 | 406 | 407 | 409 | 403 | 409 | ||||||||||||||||||||||||
Insurance liabilities |
1,263 | 1,091 | 1,324 | 1,430 | 1,548 | 1,602 | 1,671 | 713 | ||||||||||||||||||||||||
Due to credit institutions ** |
74,813 | 67,974 | 69,727 | 59,440 | 66,716 | 70,234 | 75,260 | 76,889 | ||||||||||||||||||||||||
Other liabilities |
109,065 | 106,641 | 91,044 | 79,309 | 84,544 | 82,307 | 84,113 | 101,950 | ||||||||||||||||||||||||
Shareholders equity *** |
26,394 | 25,601 | 25,175 | 25,086 | 25,827 | 25,292 | 25,058 | 24,543 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
48,709 | 49,642 | 52,931 | 55,278 | 58,443 | 62,125 | 64,129 | 65,275 | ||||||||||||||||||||||||
Mutual funds |
32,140 | 33,072 | 35,561 | 37,680 | 40,804 | 43,840 | 45,649 | 46,888 | ||||||||||||||||||||||||
Pension funds |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 | ||||||||||||||||||||||||
Managed portfolios |
6,388 | 6,435 | 6,943 | 6,719 | 6,574 | 7,027 | 7,139 | 6,906 | ||||||||||||||||||||||||
Managed and marketed customer funds |
341,271 | 334,334 | 331,844 | 328,602 | 332,675 | 336,280 | 343,607 | 340,839 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
6.62 | 7.83 | 8.48 | 9.13 | 9.12 | 9.04 | 8.96 | 8.93 | ||||||||||||||||||||||||
NPL coverage |
71.0 | 63.3 | 61.1 | 57.3 | 58.0 | 58.3 | 58.1 | 57.2 | ||||||||||||||||||||||||
Cost of credit |
3.13 | 2.33 | 1.71 | 1.23 | 1.21 | 1.14 | 1.08 | 1.02 |
Continental Europe
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
8,728 | 8,089 | 640 | 7.9 | ||||||||||||
Net fees |
3,457 | 3,420 | 37 | 1.1 | ||||||||||||
Gains (losses) on financial transactions |
453 | 775 | (322 | ) | (41.5 | ) | ||||||||||
Other operating income * |
184 | 164 | 20 | 12.2 | ||||||||||||
Gross income |
12,822 | 12,447 | 375 | 3.0 | ||||||||||||
Operating expenses |
(6,337 | ) | (6,489 | ) | 151 | (2.3 | ) | |||||||||
General administrative expenses |
(5,632 | ) | (5,731 | ) | 100 | (1.7 | ) | |||||||||
Personnel |
(3,316 | ) | (3,485 | ) | 168 | (4.8 | ) | |||||||||
Other general administrative expenses |
(2,315 | ) | (2,247 | ) | (69 | ) | 3.1 | |||||||||
Depreciation and amortisation |
(706 | ) | (757 | ) | 52 | (6.8 | ) | |||||||||
Net operating income |
6,485 | 5,958 | 526 | 8.8 | ||||||||||||
Net loan-loss provisions |
(2,880 | ) | (3,600 | ) | 720 | (20.0 | ) | |||||||||
Other income |
(576 | ) | (759 | ) | 184 | (24.2 | ) | |||||||||
Profit before taxes |
3,030 | 1,599 | 1,430 | 89.4 | ||||||||||||
Tax on profit |
(756 | ) | (349 | ) | (408 | ) | 116.8 | |||||||||
Profit from continuing operations |
2,273 | 1,250 | 1,023 | 81.8 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (6 | ) | (21 | ) | 363.0 | |||||||||
Consolidated profit |
2,247 | 1,245 | 1,002 | 80.5 | ||||||||||||
Minority interests |
168 | 135 | 33 | 24.4 | ||||||||||||
Attributable profit to the Group |
2,078 | 1,109 | 969 | 87.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
266,827 | 265,284 | 1,542 | 0.6 | ||||||||||||
Trading portfolio (w/o loans) |
65,859 | 50,300 | 15,559 | 30.9 | ||||||||||||
Available-for-sale financial assets |
52,858 | 37,153 | 15,705 | 42.3 | ||||||||||||
Due from credit institutions ** |
65,754 | 38,480 | 27,274 | 70.9 | ||||||||||||
Intangible assets and property and equipment |
5,838 | 6,136 | (299 | ) | (4.9 | ) | ||||||||||
Other assets |
22,523 | 39,824 | (17,301 | ) | (43.4 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
479,659 | 437,178 | 42,481 | 9.7 | ||||||||||||
Customer deposits ** |
255,719 | 255,493 | 226 | 0.1 | ||||||||||||
Marketable debt securities ** |
19,435 | 16,587 | 2,849 | 17.2 | ||||||||||||
Subordinated debt ** |
409 | 396 | 13 | 3.3 | ||||||||||||
Insurance liabilities |
713 | 1,427 | (715 | ) | (50.1 | ) | ||||||||||
Due to credit institutions ** |
76,889 | 59,099 | 17,790 | 30.1 | ||||||||||||
Other liabilities |
101,950 | 79,197 | 22,753 | 28.7 | ||||||||||||
Shareholders equity *** |
24,543 | 24,978 | (434 | ) | (1.7 | ) | ||||||||||
Other managed and marketed customer funds |
65,275 | 55,177 | 10,099 | 18.3 | ||||||||||||
Mutual funds |
46,888 | 37,582 | 9,306 | 24.8 | ||||||||||||
Pension funds |
11,481 | 10,879 | 602 | 5.5 | ||||||||||||
Managed portfolios |
6,906 | 6,716 | 190 | 2.8 | ||||||||||||
Managed and marketed customer funds |
340,839 | 327,653 | 13,186 | 4.0 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Continental Europe
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,989 | 2,057 | 2,009 | 2,034 | 2,093 | 2,186 | 2,173 | 2,277 | ||||||||||||||||||||||||
Net fees |
878 | 887 | 850 | 805 | 880 | 888 | 838 | 851 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
264 | 131 | 269 | 110 | 233 | 63 | 118 | 39 | ||||||||||||||||||||||||
Other operating income * |
29 | 82 | 25 | 28 | (10 | ) | 116 | 8 | 70 | |||||||||||||||||||||||
Gross income |
3,159 | 3,157 | 3,153 | 2,978 | 3,196 | 3,252 | 3,137 | 3,237 | ||||||||||||||||||||||||
Operating expenses |
(1,646 | ) | (1,617 | ) | (1,608 | ) | (1,617 | ) | (1,607 | ) | (1,581 | ) | (1,556 | ) | (1,593 | ) | ||||||||||||||||
General administrative expenses |
(1,466 | ) | (1,436 | ) | (1,429 | ) | (1,401 | ) | (1,417 | ) | (1,411 | ) | (1,387 | ) | (1,416 | ) | ||||||||||||||||
Personnel |
(893 | ) | (866 | ) | (859 | ) | (867 | ) | (841 | ) | (828 | ) | (818 | ) | (830 | ) | ||||||||||||||||
Other general administrative expenses |
(573 | ) | (570 | ) | (569 | ) | (535 | ) | (577 | ) | (583 | ) | (569 | ) | (586 | ) | ||||||||||||||||
Depreciation and amortisation |
(180 | ) | (182 | ) | (180 | ) | (216 | ) | (189 | ) | (170 | ) | (170 | ) | (177 | ) | ||||||||||||||||
Net operating income |
1,513 | 1,539 | 1,545 | 1,361 | 1,589 | 1,671 | 1,581 | 1,643 | ||||||||||||||||||||||||
Net loan-loss provisions |
(899 | ) | (992 | ) | (945 | ) | (763 | ) | (791 | ) | (769 | ) | (736 | ) | (583 | ) | ||||||||||||||||
Other income |
(192 | ) | (194 | ) | (188 | ) | (185 | ) | (152 | ) | (196 | ) | (151 | ) | (77 | ) | ||||||||||||||||
Profit before taxes |
422 | 353 | 412 | 413 | 647 | 706 | 693 | 984 | ||||||||||||||||||||||||
Tax on profit |
(94 | ) | (65 | ) | (83 | ) | (106 | ) | (148 | ) | (170 | ) | (169 | ) | (269 | ) | ||||||||||||||||
Profit from continuing operations |
328 | 288 | 328 | 306 | 500 | 535 | 523 | 715 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (0 | ) | (0 | ) | (5 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
328 | 288 | 328 | 301 | 499 | 535 | 517 | 695 | ||||||||||||||||||||||||
Minority interests |
28 | 42 | 45 | 20 | 37 | 37 | 45 | 49 | ||||||||||||||||||||||||
Attributable profit to the Group |
299 | 246 | 283 | 281 | 463 | 498 | 472 | 646 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
285,552 | 277,884 | 270,897 | 265,284 | 264,100 | 265,991 | 263,018 | 266,827 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
84,943 | 78,039 | 61,703 | 50,300 | 55,713 | 59,083 | 63,529 | 65,859 | ||||||||||||||||||||||||
Available-for-sale financial assets |
45,244 | 44,247 | 41,388 | 37,153 | 39,829 | 40,683 | 47,609 | 52,858 | ||||||||||||||||||||||||
Due from credit institutions ** |
59,333 | 55,601 | 55,395 | 38,480 | 55,087 | 53,416 | 60,162 | 65,754 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
5,648 | 6,097 | 6,076 | 6,136 | 5,791 | 5,491 | 5,937 | 5,838 | ||||||||||||||||||||||||
Other assets |
21,450 | 23,513 | 29,605 | 39,824 | 30,911 | 27,508 | 23,680 | 22,523 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
502,169 | 485,381 | 465,063 | 437,178 | 451,431 | 452,173 | 463,934 | 479,659 | ||||||||||||||||||||||||
Customer deposits ** |
271,776 | 267,641 | 262,703 | 255,493 | 257,435 | 254,330 | 258,489 | 255,719 | ||||||||||||||||||||||||
Marketable debt securities ** |
19,687 | 16,727 | 15,401 | 16,587 | 15,571 | 18,561 | 19,564 | 19,435 | ||||||||||||||||||||||||
Subordinated debt ** |
344 | 354 | 362 | 396 | 399 | 400 | 395 | 409 | ||||||||||||||||||||||||
Insurance liabilities |
1,263 | 1,091 | 1,324 | 1,427 | 1,547 | 1,600 | 1,670 | 713 | ||||||||||||||||||||||||
Due to credit institutions ** |
73,910 | 67,370 | 69,204 | 59,099 | 66,329 | 69,913 | 74,896 | 76,889 | ||||||||||||||||||||||||
Other liabilities |
108,956 | 106,652 | 90,983 | 79,197 | 84,452 | 82,196 | 84,000 | 101,950 | ||||||||||||||||||||||||
Shareholders equity *** |
26,234 | 25,546 | 25,086 | 24,978 | 25,699 | 25,173 | 24,921 | 24,543 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
48,633 | 49,693 | 52,894 | 55,177 | 58,358 | 62,025 | 64,044 | 65,275 | ||||||||||||||||||||||||
Mutual funds |
32,067 | 33,121 | 35,525 | 37,582 | 40,722 | 43,743 | 45,567 | 46,888 | ||||||||||||||||||||||||
Pension funds |
10,181 | 10,135 | 10,427 | 10,879 | 11,064 | 11,258 | 11,341 | 11,481 | ||||||||||||||||||||||||
Managed portfolios |
6,385 | 6,437 | 6,942 | 6,716 | 6,572 | 7,024 | 7,137 | 6,906 | ||||||||||||||||||||||||
Managed and marketed customer funds |
340,440 | 334,416 | 331,359 | 327,653 | 331,763 | 335,315 | 342,492 | 340,839 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Spain
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,768 | 4,358 | 411 | 9.4 | ||||||||||||
Net fees |
1,796 | 1,832 | (36 | ) | (2.0 | ) | ||||||||||
Gains (losses) on financial transactions |
284 | 610 | (326 | ) | (53.5 | ) | ||||||||||
Other operating income * |
149 | 153 | (4 | ) | (2.8 | ) | ||||||||||
Gross income |
6,997 | 6,954 | 43 | 0.6 | ||||||||||||
Operating expenses |
(3,482 | ) | (3,734 | ) | 252 | (6.7 | ) | |||||||||
General administrative expenses |
(3,130 | ) | (3,349 | ) | 219 | (6.5 | ) | |||||||||
Personnel |
(1,929 | ) | (2,115 | ) | 185 | (8.8 | ) | |||||||||
Other general administrative expenses |
(1,201 | ) | (1,234 | ) | 34 | (2.7 | ) | |||||||||
Depreciation and amortisation |
(352 | ) | (384 | ) | 33 | (8.5 | ) | |||||||||
Net operating income |
3,515 | 3,220 | 295 | 9.2 | ||||||||||||
Net loan-loss provisions |
(1,745 | ) | (2,411 | ) | 666 | (27.6 | ) | |||||||||
Other income |
(173 | ) | (135 | ) | (38 | ) | 28.3 | |||||||||
Profit before taxes |
1,597 | 674 | 923 | 136.9 | ||||||||||||
Tax on profit |
(469 | ) | (207 | ) | (263 | ) | 127.0 | |||||||||
Profit from continuing operations |
1,127 | 467 | 660 | 141.2 | ||||||||||||
Net profit from discontinued operations |
| 0 | (0 | ) | (100.0 | ) | ||||||||||
Consolidated profit |
1,127 | 467 | 660 | 141.2 | ||||||||||||
Minority interests |
6 | 1 | 5 | 414.9 | ||||||||||||
Attributable profit to the Group |
1,121 | 466 | 655 | 140.5 | ||||||||||||
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
|
| |||||||||||||||
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
157,047 | 159,753 | (2,706 | ) | (1.7 | ) | ||||||||||
Trading portfolio (w/o loans) |
62,470 | 47,062 | 15,408 | 32.7 | ||||||||||||
Available-for-sale financial assets |
38,353 | 25,608 | 12,745 | 49.8 | ||||||||||||
Due from credit institutions ** |
48,881 | 25,092 | 23,789 | 94.8 | ||||||||||||
Intangible assets and property and equipment |
3,423 | 4,111 | (688 | ) | (16.7 | ) | ||||||||||
Other assets |
5,166 | 21,183 | (16,017 | ) | (75.6 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
315,340 | 282,808 | 32,531 | 11.5 | ||||||||||||
Customer deposits ** |
178,446 | 181,117 | (2,671 | ) | (1.5 | ) | ||||||||||
Marketable debt securities ** |
704 | 3,953 | (3,248 | ) | (82.2 | ) | ||||||||||
Subordinated debt ** |
6 | 8 | (2 | ) | (21.9 | ) | ||||||||||
Insurance liabilities |
539 | 525 | 14 | 2.7 | ||||||||||||
Due to credit institutions ** |
38,519 | 22,759 | 15,759 | 69.2 | ||||||||||||
Other liabilities |
86,235 | 62,926 | 23,308 | 37.0 | ||||||||||||
Shareholders equity *** |
10,891 | 11,521 | (629 | ) | (5.5 | ) | ||||||||||
Other managed and marketed customer funds |
58,554 | 48,267 | 10,288 | 21.3 | ||||||||||||
Mutual funds |
42,041 | 32,951 | 9,091 | 27.6 | ||||||||||||
Pension funds |
10,564 | 10,025 | 539 | 5.4 | ||||||||||||
Managed portfolios |
5,949 | 5,291 | 658 | 12.4 | ||||||||||||
Managed and marketed customer funds |
237,710 | 233,344 | 4,367 | 1.9 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
9.88 | 3.93 | 5.95 p. | |||||||||||||
Efficiency ratio (with amortisations) |
49.8 | 53.7 | (3.9 p. | ) | ||||||||||||
NPL ratio |
7.38 | 7.49 | (0.11 p. | ) | ||||||||||||
NPL coverage |
45.5 | 44.0 | 1.5 p. | |||||||||||||
Number of employees |
24,979 | 27,237 | (2,258 | ) | (8.3 | ) | ||||||||||
Number of branches |
3,511 | 4,067 | (556 | ) | (13.7 | ) |
Spain
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,073 | 1,119 | 1,065 | 1,101 | 1,146 | 1,193 | 1,210 | 1,219 | ||||||||||||||||||||||||
Net fees |
484 | 483 | 443 | 423 | 456 | 469 | 425 | 446 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
206 | 96 | 217 | 92 | 205 | 29 | 95 | (46 | ) | |||||||||||||||||||||||
Other operating income * |
35 | 82 | 17 | 19 | (15 | ) | 91 | 3 | 70 | |||||||||||||||||||||||
Gross income |
1,798 | 1,780 | 1,742 | 1,634 | 1,792 | 1,782 | 1,733 | 1,690 | ||||||||||||||||||||||||
Operating expenses |
(953 | ) | (941 | ) | (936 | ) | (902 | ) | (894 | ) | (873 | ) | (855 | ) | (860 | ) | ||||||||||||||||
General administrative expenses |
(863 | ) | (850 | ) | (847 | ) | (790 | ) | (801 | ) | (787 | ) | (769 | ) | (773 | ) | ||||||||||||||||
Personnel |
(548 | ) | (532 | ) | (521 | ) | (514 | ) | (499 | ) | (488 | ) | (475 | ) | (468 | ) | ||||||||||||||||
Other general administrative expenses |
(315 | ) | (318 | ) | (326 | ) | (276 | ) | (302 | ) | (300 | ) | (294 | ) | (305 | ) | ||||||||||||||||
Depreciation and amortisation |
(91 | ) | (92 | ) | (90 | ) | (112 | ) | (93 | ) | (86 | ) | (86 | ) | (86 | ) | ||||||||||||||||
Net operating income |
844 | 838 | 805 | 732 | 898 | 909 | 878 | 830 | ||||||||||||||||||||||||
Net loan-loss provisions |
(516 | ) | (690 | ) | (630 | ) | (575 | ) | (507 | ) | (488 | ) | (429 | ) | (320 | ) | ||||||||||||||||
Other income |
(36 | ) | (29 | ) | (59 | ) | (11 | ) | (33 | ) | (51 | ) | (9 | ) | (81 | ) | ||||||||||||||||
Profit before taxes |
293 | 119 | 116 | 145 | 358 | 370 | 440 | 429 | ||||||||||||||||||||||||
Tax on profit |
(89 | ) | (35 | ) | (35 | ) | (48 | ) | (104 | ) | (110 | ) | (130 | ) | (126 | ) | ||||||||||||||||
Profit from continuing operations |
204 | 84 | 81 | 98 | 253 | 261 | 310 | 303 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | 0 | | | | | ||||||||||||||||||||||||
Consolidated profit |
204 | 84 | 81 | 98 | 253 | 261 | 310 | 303 | ||||||||||||||||||||||||
Minority interests |
1 | 1 | 0 | (1 | ) | 2 | (0 | ) | 1 | 4 | ||||||||||||||||||||||
Attributable profit to the Group |
203 | 84 | 81 | 98 | 251 | 261 | 309 | 299 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
176,431 | 171,176 | 164,775 | 159,753 | 157,458 | 159,264 | 156,390 | 157,047 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
73,971 | 70,625 | 56,508 | 47,062 | 51,605 | 56,119 | 60,300 | 62,470 | ||||||||||||||||||||||||
Available-for-sale financial assets |
33,228 | 32,908 | 30,246 | 25,608 | 26,932 | 28,230 | 32,549 | 38,353 | ||||||||||||||||||||||||
Due from credit institutions ** |
37,557 | 36,946 | 36,702 | 25,092 | 37,314 | 35,178 | 42,614 | 48,881 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
4,033 | 3,995 | 4,019 | 4,111 | 3,856 | 3,600 | 3,542 | 3,423 | ||||||||||||||||||||||||
Other assets |
3,794 | 8,171 | 12,661 | 21,183 | 13,969 | 9,936 | 5,749 | 5,166 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
329,013 | 323,821 | 304,910 | 282,808 | 291,134 | 292,328 | 301,144 | 315,340 | ||||||||||||||||||||||||
Customer deposits ** |
197,464 | 194,330 | 188,824 | 181,117 | 183,196 | 181,065 | 182,273 | 178,446 | ||||||||||||||||||||||||
Marketable debt securities ** |
10,153 | 7,471 | 4,821 | 3,953 | 2,196 | 1,327 | 1,077 | 704 | ||||||||||||||||||||||||
Subordinated debt ** |
7 | 7 | 22 | 8 | 8 | 8 | 1 | 6 | ||||||||||||||||||||||||
Insurance liabilities |
708 | 475 | 554 | 525 | 551 | 526 | 504 | 539 | ||||||||||||||||||||||||
Due to credit institutions ** |
21,224 | 22,933 | 26,574 | 22,759 | 25,847 | 31,736 | 38,449 | 38,519 | ||||||||||||||||||||||||
Other liabilities |
87,567 | 87,042 | 72,921 | 62,926 | 68,088 | 66,570 | 68,177 | 86,235 | ||||||||||||||||||||||||
Shareholders equity *** |
11,891 | 11,562 | 11,195 | 11,521 | 11,249 | 11,095 | 10,664 | 10,891 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
40,902 | 42,112 | 45,355 | 48,267 | 51,969 | 55,383 | 57,278 | 58,554 | ||||||||||||||||||||||||
Mutual funds |
27,199 | 28,337 | 30,834 | 32,951 | 36,018 | 38,827 | 40,555 | 42,041 | ||||||||||||||||||||||||
Pension funds |
9,396 | 9,362 | 9,645 | 10,025 | 10,197 | 10,388 | 10,486 | 10,564 | ||||||||||||||||||||||||
Managed portfolios |
4,307 | 4,413 | 4,875 | 5,291 | 5,754 | 6,167 | 6,238 | 5,949 | ||||||||||||||||||||||||
Managed and marketed customer funds |
248,525 | 243,921 | 239,021 | 233,344 | 237,369 | 237,783 | 240,629 | 237,710 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item (***).- Not including profit of the year
|
|
|||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
4.12 | 5.75 | 6.40 | 7.49 | 7.61 | 7.59 | 7.57 | 7.38 | ||||||||||||||||||||||||
NPL coverage |
50.3 | 43.1 | 45.0 | 44.0 | 44.6 | 44.9 | 45.5 | 45.5 | ||||||||||||||||||||||||
Cost of credit |
1.23 | 1.26 | 1.36 | 1.36 | 1.37 | 1.31 | 1.21 | 1.06 | ||||||||||||||||||||||||
Spread (Retail Banking) |
2.37 | 2.54 | 2.48 | 2.63 | 2.84 | 2.83 | 2.78 | 2.78 | ||||||||||||||||||||||||
Loan spreads |
2.21 | 2.26 | 2.33 | 2.43 | 2.39 | 2.36 | 2.37 | 2.37 | ||||||||||||||||||||||||
Deposit spreads |
0.16 | 0.28 | 0.15 | 0.20 | 0.45 | 0.47 | 0.41 | 0.41 |
Portugal
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
546 | 514 | 32 | 6.3 | ||||||||||||
Net fees |
280 | 318 | (38 | ) | (11.8 | ) | ||||||||||
Gains (losses) on financial transactions |
88 | 51 | 37 | 72.9 | ||||||||||||
Other operating income * |
42 | 34 | 8 | 23.8 | ||||||||||||
Gross income |
956 | 916 | 40 | 4.3 | ||||||||||||
Operating expenses |
(491 | ) | (495 | ) | 4 | (0.9 | ) | |||||||||
General administrative expenses |
(419 | ) | (417 | ) | (3 | ) | 0.7 | |||||||||
Personnel |
(297 | ) | (299 | ) | 2 | (0.5 | ) | |||||||||
Other general administrative expenses |
(122 | ) | (118 | ) | (4 | ) | 3.6 | |||||||||
Depreciation and amortisation |
(72 | ) | (79 | ) | 7 | (9.0 | ) | |||||||||
Net operating income |
465 | 421 | 44 | 10.5 | ||||||||||||
Net loan-loss provisions |
(124 | ) | (192 | ) | 69 | (35.7 | ) | |||||||||
Other income |
(99 | ) | (78 | ) | (20 | ) | 26.2 | |||||||||
Profit before taxes |
243 | 150 | 92 | 61.4 | ||||||||||||
Tax on profit |
(57 | ) | (44 | ) | (14 | ) | 30.8 | |||||||||
Profit from continuing operations |
185 | 106 | 79 | 74.1 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
185 | 106 | 79 | 74.1 | ||||||||||||
Minority interests |
(4 | ) | (8 | ) | 4 | (52.4 | ) | |||||||||
Attributable profit to the Group |
189 | 114 | 75 | 65.1 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
23,180 | 24,482 | (1,302 | ) | (5.3 | ) | ||||||||||
Trading portfolio (w/o loans) |
2,082 | 1,831 | 252 | 13.7 | ||||||||||||
Available-for-sale financial assets |
7,011 | 4,724 | 2,288 | 48.4 | ||||||||||||
Due from credit institutions ** |
2,163 | 2,895 | (732 | ) | (25.3 | ) | ||||||||||
Intangible assets and property and equipment |
729 | 821 | (92 | ) | (11.2 | ) | ||||||||||
Other assets |
6,450 | 7,096 | (646 | ) | (9.1 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
41,616 | 41,848 | (232 | ) | (0.6 | ) | ||||||||||
Customer deposits ** |
24,016 | 24,191 | (174 | ) | (0.7 | ) | ||||||||||
Marketable debt securities ** |
2,855 | 2,329 | 526 | 22.6 | ||||||||||||
Subordinated debt ** |
0 | 0 | (0 | ) | (71.6 | ) | ||||||||||
Insurance liabilities |
27 | 75 | (48 | ) | (63.6 | ) | ||||||||||
Due to credit institutions ** |
11,538 | 12,319 | (781 | ) | (6.3 | ) | ||||||||||
Other liabilities |
559 | 356 | 204 | 57.3 | ||||||||||||
Shareholders equity *** |
2,620 | 2,579 | 41 | 1.6 | ||||||||||||
Other managed and marketed customer funds |
2,501 | 2,041 | 460 | 22.5 | ||||||||||||
Mutual funds |
1,276 | 1,050 | 226 | 21.5 | ||||||||||||
Pension funds |
911 | 848 | 63 | 7.4 | ||||||||||||
Managed portfolios |
314 | 142 | 172 | 120.7 | ||||||||||||
Managed and marketed customer funds |
29,372 | 28,560 | 812 | 2.8 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
8.10 | 5.78 | 2.32 p. | |||||||||||||
Efficiency ratio (with amortisations) |
51.4 | 54.1 | (2.7 p. | ) | ||||||||||||
NPL ratio |
8.89 | 8.12 | 0.77 p. | |||||||||||||
NPL coverage |
51.8 | 50.0 | 1.8 p. | |||||||||||||
Number of employees |
5,410 | 5,608 | (198 | ) | (3.5 | ) | ||||||||||
Number of branches |
594 | 640 | (46 | ) | (7.2 | ) |
Portugal
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
117 | 134 | 132 | 131 | 129 | 138 | 136 | 143 | ||||||||||||||||||||||||
Net fees |
85 | 87 | 79 | 67 | 73 | 66 | 70 | 71 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
23 | 7 | 10 | 11 | 18 | 22 | 13 | 35 | ||||||||||||||||||||||||
Other operating income * |
6 | 6 | 7 | 15 | 9 | 11 | 11 | 12 | ||||||||||||||||||||||||
Gross income |
231 | 233 | 228 | 224 | 228 | 237 | 230 | 261 | ||||||||||||||||||||||||
Operating expenses |
(124 | ) | (122 | ) | (123 | ) | (126 | ) | (122 | ) | (121 | ) | (122 | ) | (126 | ) | ||||||||||||||||
General administrative expenses |
(104 | ) | (102 | ) | (103 | ) | (107 | ) | (103 | ) | (104 | ) | (104 | ) | (109 | ) | ||||||||||||||||
Personnel |
(75 | ) | (74 | ) | (74 | ) | (76 | ) | (73 | ) | (73 | ) | (73 | ) | (78 | ) | ||||||||||||||||
Other general administrative expenses |
(29 | ) | (28 | ) | (29 | ) | (31 | ) | (30 | ) | (31 | ) | (31 | ) | (31 | ) | ||||||||||||||||
Depreciation and amortisation |
(20 | ) | (20 | ) | (20 | ) | (19 | ) | (19 | ) | (17 | ) | (18 | ) | (18 | ) | ||||||||||||||||
Net operating income |
107 | 112 | 105 | 97 | 106 | 116 | 108 | 135 | ||||||||||||||||||||||||
Net loan-loss provisions |
(64 | ) | (62 | ) | (56 | ) | (11 | ) | (34 | ) | (40 | ) | (32 | ) | (17 | ) | ||||||||||||||||
Other income |
(13 | ) | (17 | ) | (6 | ) | (42 | ) | (30 | ) | (29 | ) | (20 | ) | (20 | ) | ||||||||||||||||
Profit before taxes |
31 | 32 | 44 | 44 | 42 | 47 | 57 | 97 | ||||||||||||||||||||||||
Tax on profit |
(10 | ) | (7 | ) | (12 | ) | (15 | ) | (9 | ) | (9 | ) | (15 | ) | (24 | ) | ||||||||||||||||
Profit from continuing operations |
21 | 25 | 32 | 29 | 33 | 37 | 42 | 73 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
21 | 25 | 32 | 29 | 33 | 37 | 42 | 73 | ||||||||||||||||||||||||
Minority interests |
0 | 0 | (0 | ) | (8 | ) | (2 | ) | (2 | ) | (0 | ) | 0 | |||||||||||||||||||
Attributable profit to the Group |
21 | 25 | 32 | 37 | 36 | 39 | 42 | 73 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
25,518 | 25,210 | 24,712 | 24,482 | 24,240 | 24,111 | 23,333 | 23,180 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
1,905 | 1,794 | 1,788 | 1,831 | 1,884 | 1,880 | 1,998 | 2,082 | ||||||||||||||||||||||||
Available-for-sale financial assets |
4,675 | 4,934 | 4,662 | 4,724 | 6,711 | 7,119 | 8,060 | 7,011 | ||||||||||||||||||||||||
Due from credit institutions ** |
3,447 | 3,566 | 2,761 | 2,895 | 2,540 | 2,491 | 2,466 | 2,163 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
392 | 906 | 896 | 821 | 800 | 763 | 749 | 729 | ||||||||||||||||||||||||
Other assets |
6,198 | 5,829 | 6,610 | 7,096 | 5,810 | 6,276 | 6,708 | 6,450 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
42,136 | 42,239 | 41,429 | 41,848 | 41,986 | 42,640 | 43,313 | 41,616 | ||||||||||||||||||||||||
Customer deposits ** |
23,703 | 23,577 | 24,185 | 24,191 | 23,586 | 23,253 | 24,131 | 24,016 | ||||||||||||||||||||||||
Marketable debt securities ** |
3,411 | 2,396 | 2,375 | 2,329 | 2,248 | 3,811 | 3,793 | 2,855 | ||||||||||||||||||||||||
Subordinated debt ** |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||
Insurance liabilities |
88 | 87 | 88 | 75 | 80 | 80 | 80 | 27 | ||||||||||||||||||||||||
Due to credit institutions ** |
12,203 | 13,336 | 11,880 | 12,319 | 12,915 | 12,271 | 12,070 | 11,538 | ||||||||||||||||||||||||
Other liabilities |
180 | 296 | 358 | 356 | 501 | 641 | 620 | 559 | ||||||||||||||||||||||||
Shareholders equity *** |
2,550 | 2,547 | 2,544 | 2,579 | 2,656 | 2,583 | 2,619 | 2,620 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
2,316 | 2,158 | 2,043 | 2,041 | 2,227 | 2,396 | 2,347 | 2,501 | ||||||||||||||||||||||||
Mutual funds |
1,437 | 1,281 | 1,141 | 1,050 | 1,185 | 1,311 | 1,246 | 1,276 | ||||||||||||||||||||||||
Pension funds |
780 | 768 | 776 | 848 | 862 | 864 | 849 | 911 | ||||||||||||||||||||||||
Managed portfolios |
99 | 109 | 126 | 142 | 179 | 222 | 252 | 314 | ||||||||||||||||||||||||
Managed and marketed customer funds |
29,430 | 28,131 | 28,603 | 28,560 | 28,061 | 29,460 | 30,271 | 29,372 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item (***).- Not including profit of the year
|
|
|||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
6.88 | 7.41 | 7.86 | 8.12 | 8.26 | 8.16 | 8.49 | 8.89 | ||||||||||||||||||||||||
NPL coverage |
52.9 | 52.4 | 51.9 | 50.0 | 50.6 | 53.1 | 53.9 | 51.8 | ||||||||||||||||||||||||
Cost of credit |
1.18 | 1.10 | 0.93 | 0.73 | 0.63 | 0.55 | 0.47 | 0.50 | ||||||||||||||||||||||||
Spread (Retail Banking) |
1.22 | 1.26 | 1.38 | 1.43 | 1.51 | 1.55 | 1.47 | 1.49 | ||||||||||||||||||||||||
Loan spreads |
2.44 | 2.44 | 2.44 | 2.42 | 2.44 | 2.39 | 2.36 | 2.35 | ||||||||||||||||||||||||
Deposit spreads |
(1.22 | ) | (1.18 | ) | (1.06 | ) | (0.99 | ) | (0.93 | ) | (0.84 | ) | (0.89 | ) | (0.86 | ) |
Poland
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
834 | 780 | 54 | 7.0 | ||||||||||||
Net fees |
435 | 400 | 35 | 8.6 | ||||||||||||
Gains (losses) on financial transactions |
79 | 119 | (39 | ) | (33.2 | ) | ||||||||||
Other operating income * |
28 | 19 | 9 | 46.2 | ||||||||||||
Gross income |
1,376 | 1,317 | 58 | 4.4 | ||||||||||||
Operating expenses |
(581 | ) | (592 | ) | 11 | (1.9 | ) | |||||||||
General administrative expenses |
(532 | ) | (539 | ) | 7 | (1.2 | ) | |||||||||
Personnel |
(309 | ) | (312 | ) | 3 | (0.9 | ) | |||||||||
Other general administrative expenses |
(223 | ) | (227 | ) | 4 | (1.7 | ) | |||||||||
Depreciation and amortisation |
(48 | ) | (53 | ) | 5 | (9.0 | ) | |||||||||
Net operating income |
795 | 725 | 70 | 9.6 | ||||||||||||
Net loan-loss provisions |
(186 | ) | (167 | ) | (18 | ) | 10.8 | |||||||||
Other income |
11 | (6 | ) | 16 | | |||||||||||
Profit before taxes |
620 | 552 | 68 | 12.3 | ||||||||||||
Tax on profit |
(135 | ) | (107 | ) | (28 | ) | 26.3 | |||||||||
Profit from continuing operations |
485 | 445 | 40 | 9.0 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
485 | 445 | 40 | 9.0 | ||||||||||||
Minority interests |
127 | 111 | 16 | 14.2 | ||||||||||||
Attributable profit to the Group |
358 | 334 | 24 | 7.2 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
16,976 | 16,214 | 761 | 4.7 | ||||||||||||
Trading portfolio (w/o loans) |
1,166 | 532 | 634 | 119.1 | ||||||||||||
Available-for-sale financial assets |
5,816 | 5,325 | 491 | 9.2 | ||||||||||||
Due from credit institutions ** |
1,061 | 667 | 394 | 59.1 | ||||||||||||
Intangible assets and property and equipment |
236 | 273 | (37 | ) | (13.5 | ) | ||||||||||
Other assets |
2,540 | 2,095 | 446 | 21.3 | ||||||||||||
Total assets/liabilities & shareholders equity |
27,794 | 25,106 | 2,688 | 10.7 | ||||||||||||
Customer deposits ** |
20,144 | 18,503 | 1,641 | 8.9 | ||||||||||||
Marketable debt securities ** |
230 | 121 | 110 | 91.0 | ||||||||||||
Subordinated debt ** |
337 | 333 | 4 | 1.1 | ||||||||||||
Insurance liabilities |
77 | 84 | (6 | ) | (7.4 | ) | ||||||||||
Due to credit institutions ** |
1,261 | 1,206 | 55 | 4.6 | ||||||||||||
Other liabilities |
3,876 | 2,984 | 891 | 29.9 | ||||||||||||
Shareholders equity *** |
1,869 | 1,875 | (7 | ) | (0.4 | ) | ||||||||||
Other managed and marketed customer funds |
3,515 | 3,631 | (117 | ) | (3.2 | ) | ||||||||||
Mutual funds |
3,430 | 3,525 | (96 | ) | (2.7 | ) | ||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
85 | 106 | (21 | ) | (19.8 | ) | ||||||||||
Managed and marketed customer funds |
24,226 | 22,588 | 1,638 | 7.3 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
16.16 | 15.85 | 0.31 p. | |||||||||||||
Efficiency ratio (with amortisations) |
42.2 | 45.0 | (2.7 p. | ) | ||||||||||||
NPL ratio |
7.42 | 7.84 | (0.42 p. | ) | ||||||||||||
NPL coverage |
60.3 | 61.8 | (1.5 p. | ) | ||||||||||||
Number of employees |
11,971 | 12,363 | (392 | ) | (3.2 | ) | ||||||||||
Number of branches |
788 | 830 | (42 | ) | (5.1 | ) |
Poland
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
180 | 191 | 203 | 206 | 208 | 217 | 215 | 194 | ||||||||||||||||||||||||
Net fees |
98 | 100 | 99 | 104 | 109 | 111 | 107 | 107 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
35 | 29 | 39 | 15 | 11 | 7 | 13 | 48 | ||||||||||||||||||||||||
Other operating income * |
2 | 17 | 1 | (1 | ) | 6 | 18 | 0 | 4 | |||||||||||||||||||||||
Gross income |
315 | 337 | 342 | 323 | 334 | 353 | 335 | 353 | ||||||||||||||||||||||||
Operating expenses |
(156 | ) | (142 | ) | (136 | ) | (159 | ) | (147 | ) | (148 | ) | (143 | ) | (143 | ) | ||||||||||||||||
General administrative expenses |
(142 | ) | (128 | ) | (123 | ) | (146 | ) | (135 | ) | (136 | ) | (131 | ) | (131 | ) | ||||||||||||||||
Personnel |
(83 | ) | (76 | ) | (74 | ) | (79 | ) | (77 | ) | (76 | ) | (77 | ) | (79 | ) | ||||||||||||||||
Other general administrative expenses |
(59 | ) | (52 | ) | (50 | ) | (67 | ) | (58 | ) | (59 | ) | (55 | ) | (52 | ) | ||||||||||||||||
Depreciation and amortisation |
(14 | ) | (14 | ) | (13 | ) | (13 | ) | (12 | ) | (12 | ) | (12 | ) | (13 | ) | ||||||||||||||||
Net operating income |
159 | 195 | 206 | 165 | 188 | 205 | 192 | 210 | ||||||||||||||||||||||||
Net loan-loss provisions |
(42 | ) | (51 | ) | (35 | ) | (39 | ) | (43 | ) | (42 | ) | (44 | ) | (57 | ) | ||||||||||||||||
Other income |
(5 | ) | 6 | (2 | ) | (4 | ) | (3 | ) | (16 | ) | 8 | 22 | |||||||||||||||||||
Profit before taxes |
112 | 149 | 169 | 121 | 142 | 147 | 156 | 175 | ||||||||||||||||||||||||
Tax on profit |
(22 | ) | (27 | ) | (34 | ) | (25 | ) | (27 | ) | (28 | ) | (33 | ) | (48 | ) | ||||||||||||||||
Profit from continuing operations |
90 | 123 | 135 | 96 | 115 | 120 | 122 | 127 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
90 | 123 | 135 | 96 | 115 | 120 | 122 | 127 | ||||||||||||||||||||||||
Minority interests |
20 | 32 | 35 | 24 | 31 | 32 | 31 | 33 | ||||||||||||||||||||||||
Attributable profit to the Group |
70 | 91 | 100 | 72 | 85 | 88 | 91 | 94 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
16,188 | 15,983 | 16,298 | 16,214 | 16,728 | 17,064 | 17,217 | 16,976 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
665 | 658 | 561 | 532 | 809 | 799 | 795 | 1,166 | ||||||||||||||||||||||||
Available-for-sale financial assets |
5,150 | 4,596 | 4,861 | 5,325 | 5,127 | 4,214 | 5,920 | 5,816 | ||||||||||||||||||||||||
Due from credit institutions ** |
352 | 421 | 821 | 667 | 1,256 | 607 | 952 | 1,061 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
242 | 223 | 220 | 273 | 223 | 214 | 224 | 236 | ||||||||||||||||||||||||
Other assets |
1,938 | 1,252 | 2,046 | 2,095 | 2,286 | 2,570 | 2,257 | 2,540 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
24,535 | 23,133 | 24,805 | 25,106 | 26,428 | 25,467 | 27,364 | 27,794 | ||||||||||||||||||||||||
Customer deposits ** |
17,794 | 16,591 | 17,404 | 18,503 | 18,803 | 18,325 | 20,224 | 20,144 | ||||||||||||||||||||||||
Marketable debt securities ** |
| | | 121 | 121 | 120 | 236 | 230 | ||||||||||||||||||||||||
Subordinated debt ** |
335 | 331 | 333 | 333 | 335 | 336 | 337 | 337 | ||||||||||||||||||||||||
Insurance liabilities |
| | | 84 | 81 | 79 | 79 | 77 | ||||||||||||||||||||||||
Due to credit institutions ** |
1,578 | 1,712 | 2,577 | 1,206 | 2,217 | 1,562 | 1,072 | 1,261 | ||||||||||||||||||||||||
Other liabilities |
2,839 | 2,708 | 2,654 | 2,984 | 2,772 | 3,111 | 3,452 | 3,876 | ||||||||||||||||||||||||
Shareholders equity *** |
1,989 | 1,791 | 1,837 | 1,875 | 2,099 | 1,933 | 1,964 | 1,869 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
3,468 | 3,396 | 3,540 | 3,631 | 3,555 | 3,647 | 3,782 | 3,515 | ||||||||||||||||||||||||
Mutual funds |
3,342 | 3,294 | 3,431 | 3,525 | 3,455 | 3,556 | 3,692 | 3,430 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
126 | 102 | 109 | 106 | 101 | 91 | 90 | 85 | ||||||||||||||||||||||||
Managed and marketed customer funds |
21,597 | 20,319 | 21,277 | 22,588 | 22,815 | 22,429 | 24,579 | 24,226 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item (***).- Not including profit of the year
|
| |||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
7.39 | 8.08 | 7.75 | 7.84 | 7.35 | 7.42 | 7.43 | 7.42 | ||||||||||||||||||||||||
NPL coverage |
67.6 | 59.3 | 64.1 | 61.8 | 64.6 | 65.3 | 65.8 | 60.3 | ||||||||||||||||||||||||
Cost of credit |
1.22 | 1.18 | 1.09 | 1.01 | 0.98 | 0.92 | 0.95 | 1.04 | ||||||||||||||||||||||||
Spread (Retail Banking) |
3.14 | 3.17 | 3.16 | 3.51 | 3.63 | 3.69 | 3.61 | 3.18 | ||||||||||||||||||||||||
Loan spreads |
2.41 | 2.45 | 2.43 | 2.53 | 2.51 | 2.47 | 2.45 | 2.36 | ||||||||||||||||||||||||
Deposit spreads |
0.73 | 0.72 | 0.73 | 0.98 | 1.12 | 1.22 | 1.16 | 0.82 |
Poland
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
834 | 782 | 52 | 6.7 | ||||||||||||
Net fees |
435 | 401 | 33 | 8.3 | ||||||||||||
Gains (losses) on financial transactions |
79 | 119 | (40 | ) | (33.3 | ) | ||||||||||
Other operating income * |
28 | 19 | 9 | 45.8 | ||||||||||||
Gross income |
1,376 | 1,321 | 55 | 4.1 | ||||||||||||
Operating expenses |
(581 | ) | (594 | ) | 13 | (2.2 | ) | |||||||||
General administrative expenses |
(532 | ) | (541 | ) | 8 | (1.5 | ) | |||||||||
Personnel |
(309 | ) | (313 | ) | 4 | (1.2 | ) | |||||||||
Other general administrative expenses |
(223 | ) | (228 | ) | 4 | (2.0 | ) | |||||||||
Depreciation and amortisation |
(48 | ) | (53 | ) | 5 | (9.3 | ) | |||||||||
Net operating income |
795 | 727 | 68 | 9.3 | ||||||||||||
Net loan-loss provisions |
(186 | ) | (168 | ) | (18 | ) | 10.5 | |||||||||
Other income |
11 | (6 | ) | 16 | | |||||||||||
Profit before taxes |
620 | 553 | 66 | 12.0 | ||||||||||||
Tax on profit |
(135 | ) | (107 | ) | (28 | ) | 25.9 | |||||||||
Profit from continuing operations |
485 | 446 | 39 | 8.7 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
485 | 446 | 39 | 8.7 | ||||||||||||
Minority interests |
127 | 111 | 15 | 13.9 | ||||||||||||
Attributable profit to the Group |
358 | 335 | 23 | 6.9 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
16,976 | 15,763 | 1,213 | 7.7 | ||||||||||||
Trading portfolio (w/o loans) |
1,166 | 517 | 649 | 125.4 | ||||||||||||
Available-for-sale financial assets |
5,816 | 5,177 | 639 | 12.3 | ||||||||||||
Due from credit institutions ** |
1,061 | 648 | 412 | 63.6 | ||||||||||||
Intangible assets and property and equipment |
236 | 265 | (29 | ) | (11.1 | ) | ||||||||||
Other assets |
2,540 | 2,037 | 504 | 24.7 | ||||||||||||
Total assets/liabilities & shareholders equity |
27,794 | 24,407 | 3,387 | 13.9 | ||||||||||||
Customer deposits ** |
20,144 | 17,988 | 2,156 | 12.0 | ||||||||||||
Marketable debt securities ** |
230 | 117 | 113 | 96.5 | ||||||||||||
Subordinated debt ** |
337 | 324 | 13 | 4.0 | ||||||||||||
Insurance liabilities |
77 | 81 | (4 | ) | (4.7 | ) | ||||||||||
Due to credit institutions ** |
1,261 | 1,172 | 89 | 7.6 | ||||||||||||
Other liabilities |
3,876 | 2,901 | 974 | 33.6 | ||||||||||||
Shareholders equity *** |
1,869 | 1,823 | 45 | 2.5 | ||||||||||||
Other managed and marketed customer funds |
3,515 | 3,530 | (16 | ) | (0.4 | ) | ||||||||||
Mutual funds |
3,430 | 3,427 | 2 | 0.1 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
85 | 103 | (18 | ) | (17.5 | ) | ||||||||||
Managed and marketed customer funds |
24,226 | 21,959 | 2,267 | 10.3 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Poland
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
179 | 191 | 206 | 206 | 208 | 216 | 214 | 196 | ||||||||||||||||||||||||
Net fees |
97 | 100 | 100 | 104 | 109 | 110 | 107 | 108 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
35 | 29 | 40 | 15 | 11 | 7 | 13 | 48 | ||||||||||||||||||||||||
Other operating income * |
2 | 17 | 1 | (1 | ) | 6 | 18 | 0 | 4 | |||||||||||||||||||||||
Gross income |
313 | 337 | 348 | 323 | 334 | 351 | 335 | 355 | ||||||||||||||||||||||||
Operating expenses |
(155 | ) | (142 | ) | (139 | ) | (159 | ) | (147 | ) | (147 | ) | (143 | ) | (144 | ) | ||||||||||||||||
General administrative expenses |
(141 | ) | (128 | ) | (126 | ) | (146 | ) | (135 | ) | (135 | ) | (131 | ) | (132 | ) | ||||||||||||||||
Personnel |
(83 | ) | (76 | ) | (75 | ) | (79 | ) | (77 | ) | (76 | ) | (77 | ) | (80 | ) | ||||||||||||||||
Other general administrative expenses |
(58 | ) | (52 | ) | (50 | ) | (67 | ) | (58 | ) | (59 | ) | (54 | ) | (52 | ) | ||||||||||||||||
Depreciation and amortisation |
(14 | ) | (14 | ) | (13 | ) | (13 | ) | (12 | ) | (12 | ) | (12 | ) | (13 | ) | ||||||||||||||||
Net operating income |
158 | 195 | 209 | 165 | 188 | 204 | 192 | 211 | ||||||||||||||||||||||||
Net loan-loss provisions |
(42 | ) | (52 | ) | (36 | ) | (39 | ) | (43 | ) | (42 | ) | (44 | ) | (57 | ) | ||||||||||||||||
Other income |
(5 | ) | 6 | (2 | ) | (4 | ) | (3 | ) | (16 | ) | 8 | 22 | |||||||||||||||||||
Profit before taxes |
111 | 150 | 171 | 121 | 142 | 147 | 155 | 176 | ||||||||||||||||||||||||
Tax on profit |
(22 | ) | (27 | ) | (34 | ) | (25 | ) | (27 | ) | (27 | ) | (33 | ) | (48 | ) | ||||||||||||||||
Profit from continuing operations |
90 | 123 | 137 | 96 | 115 | 119 | 122 | 128 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
90 | 123 | 137 | 96 | 115 | 119 | 122 | 128 | ||||||||||||||||||||||||
Minority interests |
20 | 32 | 36 | 24 | 31 | 32 | 31 | 33 | ||||||||||||||||||||||||
Attributable profit to the Group |
70 | 91 | 101 | 72 | 85 | 87 | 91 | 94 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
15,836 | 16,224 | 16,129 | 15,763 | 16,331 | 16,599 | 16,831 | 16,976 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
651 | 668 | 555 | 517 | 790 | 777 | 777 | 1,166 | ||||||||||||||||||||||||
Available-for-sale financial assets |
5,038 | 4,665 | 4,810 | 5,177 | 5,005 | 4,099 | 5,787 | 5,816 | ||||||||||||||||||||||||
Due from credit institutions ** |
344 | 428 | 812 | 648 | 1,226 | 590 | 931 | 1,061 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
237 | 226 | 217 | 265 | 218 | 208 | 219 | 236 | ||||||||||||||||||||||||
Other assets |
1,896 | 1,271 | 2,024 | 2,037 | 2,232 | 2,500 | 2,206 | 2,540 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
24,002 | 23,481 | 24,547 | 24,407 | 25,802 | 24,773 | 26,752 | 27,794 | ||||||||||||||||||||||||
Customer deposits ** |
17,408 | 16,841 | 17,223 | 17,988 | 18,358 | 17,826 | 19,772 | 20,144 | ||||||||||||||||||||||||
Marketable debt securities ** |
| | | 117 | 118 | 117 | 230 | 230 | ||||||||||||||||||||||||
Subordinated debt ** |
328 | 336 | 330 | 324 | 327 | 327 | 330 | 337 | ||||||||||||||||||||||||
Insurance liabilities |
| | | 81 | 79 | 77 | 77 | 77 | ||||||||||||||||||||||||
Due to credit institutions ** |
1,544 | 1,738 | 2,550 | 1,172 | 2,164 | 1,519 | 1,048 | 1,261 | ||||||||||||||||||||||||
Other liabilities |
2,777 | 2,748 | 2,626 | 2,901 | 2,706 | 3,026 | 3,375 | 3,876 | ||||||||||||||||||||||||
Shareholders equity *** |
1,946 | 1,818 | 1,818 | 1,823 | 2,050 | 1,881 | 1,920 | 1,869 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
3,392 | 3,448 | 3,503 | 3,530 | 3,471 | 3,548 | 3,697 | 3,515 | ||||||||||||||||||||||||
Mutual funds |
3,269 | 3,344 | 3,395 | 3,427 | 3,373 | 3,459 | 3,609 | 3,430 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
123 | 104 | 107 | 103 | 98 | 88 | 88 | 85 | ||||||||||||||||||||||||
Managed and marketed customer funds |
21,128 | 20,625 | 21,056 | 21,959 | 22,274 | 21,818 | 24,029 | 24,226 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Santander Consumer Finance
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
2,459 | 2,333 | 126 | 5.4 | ||||||||||||
Net fees |
836 | 787 | 49 | 6.2 | ||||||||||||
Gains (losses) on financial transactions |
3 | (7 | ) | 10 | | |||||||||||
Other operating income * |
12 | (2 | ) | 14 | | |||||||||||
Gross income |
3,309 | 3,111 | 198 | 6.4 | ||||||||||||
Operating expenses |
(1,452 | ) | (1,391 | ) | (61 | ) | 4.4 | |||||||||
General administrative expenses |
(1,237 | ) | (1,172 | ) | (65 | ) | 5.5 | |||||||||
Personnel |
(664 | ) | (646 | ) | (19 | ) | 2.9 | |||||||||
Other general administrative expenses |
(572 | ) | (526 | ) | (46 | ) | 8.8 | |||||||||
Depreciation and amortisation |
(215 | ) | (219 | ) | 4 | (1.8 | ) | |||||||||
Net operating income |
1,857 | 1,720 | 137 | 8.0 | ||||||||||||
Net loan-loss provisions |
(544 | ) | (565 | ) | 21 | (3.7 | ) | |||||||||
Other income |
(37 | ) | (70 | ) | 33 | (47.2 | ) | |||||||||
Profit before taxes |
1,277 | 1,085 | 191 | 17.6 | ||||||||||||
Tax on profit |
(320 | ) | (255 | ) | (65 | ) | 25.6 | |||||||||
Profit from continuing operations |
956 | 830 | 126 | 15.2 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (6 | ) | (20 | ) | 345.2 | |||||||||
Consolidated profit |
930 | 824 | 106 | 12.8 | ||||||||||||
Minority interests |
39 | 31 | 8 | 27.1 | ||||||||||||
Attributable profit to the Group |
891 | 794 | 97 | 12.3 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
60,448 | 56,024 | 4,424 | 7.9 | ||||||||||||
Trading portfolio (w/o loans) |
87 | 864 | (776 | ) | (89.9 | ) | ||||||||||
Available-for-sale financial assets |
988 | 705 | 283 | 40.1 | ||||||||||||
Due from credit institutions ** |
5,476 | 8,158 | (2,682 | ) | (32.9 | ) | ||||||||||
Intangible assets and property and equipment |
786 | 934 | (148 | ) | (15.8 | ) | ||||||||||
Other assets |
3,734 | 3,723 | 10 | 0.3 | ||||||||||||
Total assets/liabilities & shareholders equity |
71,520 | 70,409 | 1,111 | 1.6 | ||||||||||||
Customer deposits ** |
30,847 | 30,878 | (30 | ) | (0.1 | ) | ||||||||||
Marketable debt securities ** |
15,646 | 10,377 | 5,268 | 50.8 | ||||||||||||
Subordinated debt ** |
66 | 64 | 2 | 3.3 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
13,333 | 18,060 | (4,727 | ) | (26.2 | ) | ||||||||||
Other liabilities |
4,091 | 3,901 | 189 | 4.9 | ||||||||||||
Shareholders equity *** |
7,537 | 7,128 | 408 | 5.7 | ||||||||||||
Other managed and marketed customer funds |
7 | 6 | 1 | 9.8 | ||||||||||||
Mutual funds |
2 | 2 | 0 | 3.7 | ||||||||||||
Pension funds |
5 | 5 | 1 | 12.3 | ||||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
46,566 | 41,326 | 5,241 | 12.7 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
10.89 | 9.95 | 0.94 p. | |||||||||||||
Efficiency ratio (with amortisations) |
43.9 | 44.7 | (0.8 p. | ) | ||||||||||||
NPL ratio |
4.82 | 4.01 | 0.81 p. | |||||||||||||
NPL coverage |
100.1 | 105.3 | (5.2 p. | ) | ||||||||||||
Number of employees |
13,046 | 11,695 | 1,351 | 11.6 | ||||||||||||
Number of branches |
579 | 613 | (34 | ) | (5.5 | ) |
Santander Consumer Finance
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
587 | 582 | 592 | 573 | 580 | 612 | 615 | 652 | ||||||||||||||||||||||||
Net fees |
192 | 197 | 207 | 190 | 220 | 211 | 207 | 198 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
0 | (1 | ) | 2 | (8 | ) | 0 | 1 | (2 | ) | 3 | |||||||||||||||||||||
Other operating income * |
(3 | ) | (4 | ) | (0 | ) | 5 | (1 | ) | 4 | 1 | 8 | ||||||||||||||||||||
Gross income |
776 | 775 | 801 | 759 | 800 | 827 | 821 | 862 | ||||||||||||||||||||||||
Operating expenses |
(351 | ) | (341 | ) | (345 | ) | (353 | ) | (366 | ) | (357 | ) | (354 | ) | (376 | ) | ||||||||||||||||
General administrative expenses |
(300 | ) | (288 | ) | (292 | ) | (291 | ) | (305 | ) | (307 | ) | (305 | ) | (319 | ) | ||||||||||||||||
Personnel |
(161 | ) | (159 | ) | (163 | ) | (162 | ) | (164 | ) | (163 | ) | (164 | ) | (173 | ) | ||||||||||||||||
Other general administrative expenses |
(139 | ) | (129 | ) | (130 | ) | (129 | ) | (141 | ) | (144 | ) | (141 | ) | (146 | ) | ||||||||||||||||
Depreciation and amortisation |
(51 | ) | (53 | ) | (53 | ) | (63 | ) | (60 | ) | (50 | ) | (49 | ) | (57 | ) | ||||||||||||||||
Net operating income |
425 | 434 | 456 | 405 | 434 | 470 | 467 | 486 | ||||||||||||||||||||||||
Net loan-loss provisions |
(171 | ) | (131 | ) | (158 | ) | (105 | ) | (130 | ) | (123 | ) | (149 | ) | (143 | ) | ||||||||||||||||
Other income |
(21 | ) | (29 | ) | (15 | ) | (5 | ) | (14 | ) | (17 | ) | (71 | ) | 65 | |||||||||||||||||
Profit before taxes |
233 | 274 | 283 | 295 | 291 | 330 | 247 | 408 | ||||||||||||||||||||||||
Tax on profit |
(49 | ) | (64 | ) | (66 | ) | (76 | ) | (66 | ) | (85 | ) | (57 | ) | (112 | ) | ||||||||||||||||
Profit from continuing operations |
184 | 210 | 217 | 219 | 225 | 245 | 190 | 296 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (0 | ) | (0 | ) | (6 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
184 | 210 | 217 | 213 | 225 | 245 | 184 | 277 | ||||||||||||||||||||||||
Minority interests |
7 | 9 | 9 | 5 | 6 | 7 | 14 | 11 | ||||||||||||||||||||||||
Attributable profit to the Group |
176 | 201 | 208 | 209 | 219 | 237 | 170 | 265 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
56,241 | 55,995 | 55,898 | 56,024 | 57,433 | 58,058 | 58,596 | 60,448 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
1,224 | 925 | 904 | 864 | 878 | 270 | 41 | 87 | ||||||||||||||||||||||||
Available-for-sale financial assets |
553 | 606 | 598 | 705 | 478 | 591 | 603 | 988 | ||||||||||||||||||||||||
Due from credit institutions ** |
6,796 | 6,931 | 7,426 | 8,158 | 7,245 | 6,528 | 5,544 | 5,476 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
984 | 966 | 940 | 934 | 913 | 795 | 783 | 786 | ||||||||||||||||||||||||
Other assets |
2,704 | 2,596 | 2,386 | 3,723 | 3,165 | 3,073 | 3,355 | 3,734 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
68,501 | 68,019 | 68,152 | 70,409 | 70,112 | 69,315 | 68,921 | 71,520 | ||||||||||||||||||||||||
Customer deposits ** |
31,496 | 30,986 | 30,726 | 30,878 | 30,611 | 30,736 | 30,571 | 30,847 | ||||||||||||||||||||||||
Marketable debt securities ** |
6,420 | 7,045 | 8,380 | 10,377 | 11,217 | 13,503 | 14,803 | 15,646 | ||||||||||||||||||||||||
Subordinated debt ** |
9 | 11 | 10 | 64 | 64 | 65 | 65 | 66 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
18,839 | 18,668 | 17,627 | 18,060 | 16,598 | 13,772 | 12,124 | 13,333 | ||||||||||||||||||||||||
Other liabilities |
3,898 | 3,695 | 3,853 | 3,901 | 3,711 | 3,378 | 3,373 | 4,091 | ||||||||||||||||||||||||
Shareholders equity *** |
7,839 | 7,614 | 7,554 | 7,128 | 7,911 | 7,861 | 7,985 | 7,537 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
6 | 6 | 6 | 6 | 7 | 7 | 7 | 7 | ||||||||||||||||||||||||
Mutual funds |
2 | 2 | 2 | 2 | 2 | 2 | 2 | 2 | ||||||||||||||||||||||||
Pension funds |
4 | 4 | 4 | 5 | 5 | 5 | 5 | 5 | ||||||||||||||||||||||||
Managed portfolios |
| | | | | | | | ||||||||||||||||||||||||
Managed and marketed customer funds |
37,931 | 38,049 | 39,123 | 41,326 | 41,899 | 44,310 | 45,446 | 46,566 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
3.98 | 4.04 | 3.96 | 4.01 | 4.14 | 4.07 | 3.97 | 4.82 | ||||||||||||||||||||||||
NPL coverage |
108.7 | 106.9 | 109.2 | 105.3 | 105.1 | 105.2 | 106.4 | 100.1 | ||||||||||||||||||||||||
Cost of credit |
1.26 | 1.15 | 1.13 | 0.96 | 0.89 | 0.87 | 0.85 | 0.90 | ||||||||||||||||||||||||
Loan spreads |
4.76 | 4.83 | 4.93 | 4.91 | 5.04 | 5.03 | 5.06 | 5.00 |
Spains run-off real estate
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
(4 | ) | 38 | (42 | ) | | ||||||||||
Net fees |
9 | 15 | (6 | ) | (42.7 | ) | ||||||||||
Gains (losses) on financial transactions |
0 | 1 | (1 | ) | (85.2 | ) | ||||||||||
Other operating income * |
(69 | ) | (48 | ) | (21 | ) | 43.0 | |||||||||
Gross income |
(64 | ) | 6 | (70 | ) | | ||||||||||
Operating expenses |
(216 | ) | (175 | ) | (41 | ) | 23.4 | |||||||||
General administrative expenses |
(205 | ) | (162 | ) | (43 | ) | 26.5 | |||||||||
Personnel |
(38 | ) | (47 | ) | 9 | (19.3 | ) | |||||||||
Other general administrative expenses |
(167 | ) | (115 | ) | (52 | ) | 45.5 | |||||||||
Depreciation and amortisation |
(11 | ) | (13 | ) | 2 | (15.4 | ) | |||||||||
Net operating income |
(280 | ) | (169 | ) | (111 | ) | 65.5 | |||||||||
Net loan-loss provisions |
(281 | ) | (262 | ) | (19 | ) | 7.3 | |||||||||
Other income |
(272 | ) | (476 | ) | 204 | (42.9 | ) | |||||||||
Profit before taxes |
(833 | ) | (907 | ) | 75 | (8.2 | ) | |||||||||
Tax on profit |
250 | 272 | (22 | ) | (8.2 | ) | ||||||||||
Profit from continuing operations |
(583 | ) | (635 | ) | 52 | (8.2 | ) | |||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
(583 | ) | (635 | ) | 52 | (8.2 | ) | |||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
(583 | ) | (635 | ) | 52 | (8.2 | ) |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
3,787 | 5,735 | (1,948 | ) | (34.0 | ) | ||||||||||
Trading portfolio (w/o loans) |
| | | | ||||||||||||
Available-for-sale financial assets |
207 | 207 | | | ||||||||||||
Due from credit institutions ** |
| | | | ||||||||||||
Intangible assets and property and equipment |
| | | | ||||||||||||
Other assets |
4,120 | 4,839 | (719 | ) | (14.9 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
8,114 | 10,781 | (2,667 | ) | (24.7 | ) | ||||||||||
Customer deposits ** |
119 | 210 | (91 | ) | (43.4 | ) | ||||||||||
Marketable debt securities ** |
| 2 | (2 | ) | (100.0 | ) | ||||||||||
Subordinated debt ** |
| | | | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
0 | 200 | (200 | ) | (100.0 | ) | ||||||||||
Other liabilities |
6,915 | 8,979 | (2,064 | ) | (23.0 | ) | ||||||||||
Shareholders equity *** |
1,080 | 1,390 | (310 | ) | (22.3 | ) | ||||||||||
Other managed and marketed customer funds |
140 | 153 | (13 | ) | (8.3 | ) | ||||||||||
Mutual funds |
140 | 152 | (13 | ) | (8.3 | ) | ||||||||||
Pension funds |
1 | 1 | (0 | ) | (16.0 | ) | ||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
259 | 365 | (106 | ) | (29.0 | ) |
(**).- Including all on-balance sheet balances for this item (***).- Not including profit of the year
Spains run-off real estate
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
27 | 12 | (3 | ) | 1 | 3 | (5 | ) | (1 | ) | (1 | ) | ||||||||||||||||||||
Net fees |
9 | 2 | 3 | 1 | 2 | 2 | 2 | 2 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
1 | (0 | ) | (0 | ) | 0 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||
Other operating income * |
(16 | ) | (23 | ) | (8 | ) | (2 | ) | (13 | ) | (13 | ) | (13 | ) | (30 | ) | ||||||||||||||||
Gross income |
22 | (8 | ) | (8 | ) | 1 | (8 | ) | (16 | ) | (11 | ) | (28 | ) | ||||||||||||||||||
Operating expenses |
(40 | ) | (49 | ) | (41 | ) | (44 | ) | (52 | ) | (54 | ) | (53 | ) | (57 | ) | ||||||||||||||||
General administrative expenses |
(38 | ) | (47 | ) | (39 | ) | (38 | ) | (49 | ) | (51 | ) | (50 | ) | (55 | ) | ||||||||||||||||
Personnel |
(11 | ) | (10 | ) | (11 | ) | (15 | ) | (10 | ) | (9 | ) | (9 | ) | (10 | ) | ||||||||||||||||
Other general administrative expenses |
(26 | ) | (37 | ) | (28 | ) | (23 | ) | (39 | ) | (42 | ) | (41 | ) | (45 | ) | ||||||||||||||||
Depreciation and amortisation |
(2 | ) | (2 | ) | (2 | ) | (7 | ) | (3 | ) | (3 | ) | (3 | ) | (2 | ) | ||||||||||||||||
Net operating income |
(19 | ) | (57 | ) | (50 | ) | (44 | ) | (59 | ) | (70 | ) | (64 | ) | (86 | ) | ||||||||||||||||
Net loan-loss provisions |
(114 | ) | (49 | ) | (67 | ) | (32 | ) | (77 | ) | (76 | ) | (82 | ) | (46 | ) | ||||||||||||||||
Other income |
(118 | ) | (125 | ) | (106 | ) | (128 | ) | (72 | ) | (83 | ) | (60 | ) | (57 | ) | ||||||||||||||||
Profit before taxes |
(250 | ) | (231 | ) | (222 | ) | (204 | ) | (208 | ) | (230 | ) | (206 | ) | (189 | ) | ||||||||||||||||
Tax on profit |
75 | 69 | 67 | 61 | 62 | 69 | 62 | 57 | ||||||||||||||||||||||||
Profit from continuing operations |
(175 | ) | (162 | ) | (156 | ) | (143 | ) | (146 | ) | (161 | ) | (144 | ) | (132 | ) | ||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
(175 | ) | (162 | ) | (156 | ) | (143 | ) | (146 | ) | (161 | ) | (144 | ) | (132 | ) | ||||||||||||||||
Minority interests |
| | | | | | | | ||||||||||||||||||||||||
Attributable profit to the Group |
(175 | ) | (162 | ) | (156 | ) | (143 | ) | (146 | ) | (161 | ) | (144 | ) | (132 | ) |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
6,844 | 6,507 | 6,246 | 5,735 | 5,208 | 4,876 | 4,330 | 3,787 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
| | | | | | | | ||||||||||||||||||||||||
Available-for-sale financial assets |
207 | 207 | 207 | 207 | 207 | 207 | 207 | 207 | ||||||||||||||||||||||||
Due from credit institutions ** |
| | | | | | | | ||||||||||||||||||||||||
Intangible assets and property and equipment |
| | | | | | | | ||||||||||||||||||||||||
Other assets |
4,885 | 4,866 | 4,966 | 4,839 | 4,857 | 4,735 | 4,725 | 4,120 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
11,936 | 11,580 | 11,420 | 10,781 | 10,273 | 9,818 | 9,262 | 8,114 | ||||||||||||||||||||||||
Customer deposits ** |
225 | 199 | 217 | 210 | 204 | 195 | 192 | 119 | ||||||||||||||||||||||||
Marketable debt securities ** |
6 | 4 | 2 | 2 | 1 | 0 | | | ||||||||||||||||||||||||
Subordinated debt ** |
| | | | | | | | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
0 | 0 | 0 | 200 | 0 | 0 | 0 | 0 | ||||||||||||||||||||||||
Other liabilities |
10,150 | 9,864 | 9,743 | 8,979 | 8,786 | 8,361 | 7,882 | 6,915 | ||||||||||||||||||||||||
Shareholders equity *** |
1,555 | 1,513 | 1,457 | 1,390 | 1,282 | 1,262 | 1,189 | 1,080 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
161 | 159 | 154 | 153 | 145 | 145 | 156 | 140 | ||||||||||||||||||||||||
Mutual funds |
160 | 158 | 153 | 152 | 144 | 144 | 155 | 140 | ||||||||||||||||||||||||
Pension funds |
1 | 0 | 1 | 1 | 1 | 1 | 1 | 1 | ||||||||||||||||||||||||
Managed portfolios |
| | | | | | | | ||||||||||||||||||||||||
Managed and marketed customer funds |
392 | 361 | 373 | 365 | 350 | 340 | 347 | 259 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
United Kingdom
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,234 | 3,451 | 784 | 22.7 | ||||||||||||
Net fees |
1,028 | 992 | 36 | 3.6 | ||||||||||||
Gains (losses) on financial transactions |
241 | 403 | (162 | ) | (40.1 | ) | ||||||||||
Other operating income * |
37 | 36 | 2 | 5.6 | ||||||||||||
Gross income |
5,541 | 4,881 | 660 | 13.5 | ||||||||||||
Operating expenses |
(2,890 | ) | (2,605 | ) | (285 | ) | 10.9 | |||||||||
General administrative expenses |
(2,458 | ) | (2,181 | ) | (277 | ) | 12.7 | |||||||||
Personnel |
(1,613 | ) | (1,401 | ) | (212 | ) | 15.1 | |||||||||
Other general administrative expenses |
(845 | ) | (780 | ) | (65 | ) | 8.4 | |||||||||
Depreciation and amortisation |
(432 | ) | (424 | ) | (8 | ) | 1.8 | |||||||||
Net operating income |
2,651 | 2,276 | 375 | 16.5 | ||||||||||||
Net loan-loss provisions |
(332 | ) | (580 | ) | 248 | (42.8 | ) | |||||||||
Other income |
(318 | ) | (236 | ) | (82 | ) | 34.9 | |||||||||
Profit before taxes |
2,001 | 1,460 | 541 | 37.1 | ||||||||||||
Tax on profit |
(425 | ) | (301 | ) | (123 | ) | 40.9 | |||||||||
Profit from continuing operations |
1,576 | 1,159 | 418 | 36.0 | ||||||||||||
Net profit from discontinued operations |
| (9 | ) | 9 | (100.0 | ) | ||||||||||
Consolidated profit |
1,576 | 1,149 | 427 | 37.1 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,576 | 1,149 | 427 | 37.1 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
251,191 | 231,046 | 20,145 | 8.7 | ||||||||||||
Trading portfolio (w/o loans) |
39,360 | 28,831 | 10,528 | 36.5 | ||||||||||||
Available-for-sale financial assets |
11,197 | 6,003 | 5,193 | 86.5 | ||||||||||||
Due from credit institutions ** |
14,093 | 17,136 | (3,043 | ) | (17.8 | ) | ||||||||||
Intangible assets and property and equipment |
2,700 | 2,498 | 202 | 8.1 | ||||||||||||
Other assets |
35,695 | 38,229 | (2,534 | ) | (6.6 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
354,235 | 323,743 | 30,492 | 9.4 | ||||||||||||
Customer deposits ** |
202,328 | 187,467 | 14,862 | 7.9 | ||||||||||||
Marketable debt securities ** |
69,581 | 64,092 | 5,489 | 8.6 | ||||||||||||
Subordinated debt ** |
5,376 | 5,805 | (429 | ) | (7.4 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
26,700 | 26,882 | (182 | ) | (0.7 | ) | ||||||||||
Other liabilities |
35,833 | 26,855 | 8,978 | 33.4 | ||||||||||||
Shareholders equity *** |
14,415 | 12,642 | 1,774 | 14.0 | ||||||||||||
Other managed and marketed customer funds |
9,667 | 9,645 | 21 | 0.2 | ||||||||||||
Mutual funds |
9,524 | 9,645 | (122 | ) | (1.3 | ) | ||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
143 | | 143 | | ||||||||||||
Managed and marketed customer funds |
286,953 | 267,010 | 19,943 | 7.5 |
(**).- Including all on-balance sheet balances for this item (***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
11.21 | 8.87 | 2.34 p. | |||||||||||||
Efficiency ratio (with amortisations) |
52.2 | 53.4 | (1.2 p. | ) | ||||||||||||
NPL ratio |
1.79 | 1.98 | (0.19 p. | ) | ||||||||||||
NPL coverage |
41.9 | 41.6 | 0.3 p. | |||||||||||||
Number of employees |
25,599 | 25,421 | 178 | 0.7 | ||||||||||||
Number of branches |
929 | 1,011 | (82 | ) | (8.1 | ) |
United Kingdom
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
803 | 809 | 877 | 962 | 989 | 1,035 | 1,089 | 1,121 | ||||||||||||||||||||||||
Net fees |
249 | 256 | 243 | 244 | 247 | 247 | 260 | 273 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
86 | 161 | 71 | 85 | 78 | 69 | 58 | 35 | ||||||||||||||||||||||||
Other operating income * |
6 | 7 | 6 | 18 | 15 | 4 | 9 | 9 | ||||||||||||||||||||||||
Gross income |
1,144 | 1,233 | 1,197 | 1,308 | 1,329 | 1,356 | 1,417 | 1,440 | ||||||||||||||||||||||||
Operating expenses |
(658 | ) | (667 | ) | (630 | ) | (650 | ) | (693 | ) | (701 | ) | (730 | ) | (765 | ) | ||||||||||||||||
General administrative expenses |
(560 | ) | (571 | ) | (529 | ) | (520 | ) | (579 | ) | (596 | ) | (636 | ) | (647 | ) | ||||||||||||||||
Personnel |
(354 | ) | (352 | ) | (327 | ) | (368 | ) | (380 | ) | (387 | ) | (424 | ) | (422 | ) | ||||||||||||||||
Other general administrative expenses |
(206 | ) | (219 | ) | (202 | ) | (153 | ) | (200 | ) | (209 | ) | (212 | ) | (225 | ) | ||||||||||||||||
Depreciation and amortisation |
(98 | ) | (96 | ) | (100 | ) | (130 | ) | (114 | ) | (106 | ) | (94 | ) | (118 | ) | ||||||||||||||||
Net operating income |
486 | 566 | 567 | 657 | 635 | 654 | 687 | 674 | ||||||||||||||||||||||||
Net loan-loss provisions |
(160 | ) | (121 | ) | (154 | ) | (145 | ) | (120 | ) | (87 | ) | (89 | ) | (36 | ) | ||||||||||||||||
Other income |
(42 | ) | (103 | ) | (25 | ) | (66 | ) | (46 | ) | (63 | ) | (73 | ) | (136 | ) | ||||||||||||||||
Profit before taxes |
284 | 342 | 387 | 447 | 469 | 504 | 525 | 503 | ||||||||||||||||||||||||
Tax on profit |
(60 | ) | (65 | ) | (81 | ) | (95 | ) | (93 | ) | (105 | ) | (114 | ) | (112 | ) | ||||||||||||||||
Profit from continuing operations |
224 | 277 | 306 | 352 | 376 | 399 | 411 | 391 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | 5 | | | | | ||||||||||||||||||||||
Consolidated profit |
224 | 263 | 306 | 357 | 376 | 399 | 411 | 391 | ||||||||||||||||||||||||
Minority interests |
0 | | 0 | (0 | ) | | | | | |||||||||||||||||||||||
Attributable profit to the Group |
224 | 263 | 306 | 357 | 376 | 399 | 411 | 391 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
242,425 | 238,223 | 237,138 | 231,046 | 233,937 | 239,237 | 248,940 | 251,191 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
37,669 | 34,501 | 35,645 | 28,831 | 31,492 | 31,814 | 35,264 | 39,360 | ||||||||||||||||||||||||
Available-for-sale financial assets |
6,400 | 6,041 | 5,387 | 6,003 | 8,358 | 9,675 | 10,736 | 11,197 | ||||||||||||||||||||||||
Due from credit institutions ** |
21,002 | 16,081 | 23,814 | 17,136 | 17,772 | 14,391 | 16,766 | 14,093 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
2,445 | 2,379 | 2,406 | 2,498 | 2,510 | 2,347 | 2,502 | 2,700 | ||||||||||||||||||||||||
Other assets |
44,836 | 49,670 | 47,379 | 38,229 | 44,325 | 39,704 | 40,269 | 35,695 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
354,778 | 346,894 | 351,771 | 323,743 | 338,393 | 337,169 | 354,478 | 354,235 | ||||||||||||||||||||||||
Customer deposits ** |
194,378 | 195,995 | 197,252 | 187,467 | 194,923 | 193,431 | 203,721 | 202,328 | ||||||||||||||||||||||||
Marketable debt securities ** |
69,625 | 66,940 | 67,086 | 64,092 | 66,366 | 65,816 | 70,402 | 69,581 | ||||||||||||||||||||||||
Subordinated debt ** |
5,369 | 5,197 | 4,640 | 5,805 | 5,814 | 5,931 | 6,121 | 5,376 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
28,579 | 28,207 | 32,434 | 26,882 | 29,008 | 27,320 | 25,544 | 26,700 | ||||||||||||||||||||||||
Other liabilities |
43,596 | 37,458 | 37,221 | 26,855 | 28,164 | 30,517 | 33,945 | 35,833 | ||||||||||||||||||||||||
Shareholders equity *** |
13,231 | 13,097 | 13,138 | 12,642 | 14,118 | 14,153 | 14,745 | 14,415 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
12,638 | 10,687 | 9,572 | 9,645 | 9,630 | 9,885 | 9,994 | 9,667 | ||||||||||||||||||||||||
Mutual funds |
12,638 | 10,687 | 9,572 | 9,645 | 9,490 | 9,740 | 9,849 | 9,524 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
| | | | 140 | 145 | 145 | 143 | ||||||||||||||||||||||||
Managed and marketed customer funds |
282,009 | 278,820 | 278,550 | 267,010 | 276,734 | 275,063 | 290,238 | 286,953 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
2.03 | 2.01 | 1.98 | 1.98 | 1.88 | 1.91 | 1.80 | 1.79 | ||||||||||||||||||||||||
NPL coverage |
42.1 | 42.1 | 41.6 | 41.6 | 42.9 | 41.1 | 43.4 | 41.9 | ||||||||||||||||||||||||
Cost of credit |
0.29 | 0.26 | 0.26 | 0.24 | 0.23 | 0.22 | 0.19 | 0.14 | ||||||||||||||||||||||||
Spread (Retail Banking) |
1.53 | 1.63 | 1.85 | 1.98 | 2.01 | 2.06 | 2.08 | 2.04 | ||||||||||||||||||||||||
Loan spreads |
2.78 | 2.80 | 2.85 | 2.84 | 2.83 | 2.76 | 2.69 | 2.61 | ||||||||||||||||||||||||
Deposit spreads |
(1.25 | ) | (1.17 | ) | (1.00 | ) | (0.86 | ) | (0.82 | ) | (0.70 | ) | (0.61 | ) | (0.57 | ) |
United Kingdom
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,234 | 3,636 | 598 | 16.5 | ||||||||||||
Net fees |
1,028 | 1,045 | (18 | ) | (1.7 | ) | ||||||||||
Gains (losses) on financial transactions |
241 | 424 | (183 | ) | (43.2 | ) | ||||||||||
Other operating income * |
37 | 37 | 0 | 0.2 | ||||||||||||
Gross income |
5,541 | 5,143 | 398 | 7.7 | ||||||||||||
Operating expenses |
(2,890 | ) | (2,745 | ) | (145 | ) | 5.3 | |||||||||
General administrative expenses |
(2,458 | ) | (2,298 | ) | (160 | ) | 7.0 | |||||||||
Personnel |
(1,613 | ) | (1,476 | ) | (136 | ) | 9.2 | |||||||||
Other general administrative expenses |
(845 | ) | (822 | ) | (23 | ) | 2.8 | |||||||||
Depreciation and amortisation |
(432 | ) | (447 | ) | 15 | (3.4 | ) | |||||||||
Net operating income |
2,651 | 2,398 | 253 | 10.6 | ||||||||||||
Net loan-loss provisions |
(332 | ) | (611 | ) | 279 | (45.7 | ) | |||||||||
Other income |
(318 | ) | (248 | ) | (70 | ) | 28.0 | |||||||||
Profit before taxes |
2,001 | 1,538 | 463 | 30.1 | ||||||||||||
Tax on profit |
(425 | ) | (318 | ) | (107 | ) | 33.8 | |||||||||
Profit from continuing operations |
1,576 | 1,221 | 355 | 29.1 | ||||||||||||
Net profit from discontinued operations |
| (10 | ) | 10 | (100.0 | ) | ||||||||||
Consolidated profit |
1,576 | 1,211 | 365 | 30.2 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,576 | 1,211 | 365 | 30.2 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
251,191 | 247,301 | 3,890 | 1.6 | ||||||||||||
Trading portfolio (w/o loans) |
39,360 | 30,860 | 8,500 | 27.5 | ||||||||||||
Available-for-sale financial assets |
11,197 | 6,426 | 4,771 | 74.2 | ||||||||||||
Due from credit institutions ** |
14,093 | 18,341 | (4,248 | ) | (23.2 | ) | ||||||||||
Intangible assets and property and equipment |
2,700 | 2,674 | 26 | 1.0 | ||||||||||||
Other assets |
35,695 | 40,918 | (5,224 | ) | (12.8 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
354,235 | 346,520 | 7,715 | 2.2 | ||||||||||||
Customer deposits ** |
202,328 | 200,656 | 1,672 | 0.8 | ||||||||||||
Marketable debt securities ** |
69,581 | 68,602 | 980 | 1.4 | ||||||||||||
Subordinated debt ** |
5,376 | 6,214 | (837 | ) | (13.5 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
26,700 | 28,774 | (2,073 | ) | (7.2 | ) | ||||||||||
Other liabilities |
35,833 | 28,744 | 7,089 | 24.7 | ||||||||||||
Shareholders equity *** |
14,415 | 13,531 | 884 | 6.5 | ||||||||||||
Other managed and marketed customer funds |
9,667 | 10,324 | (657 | ) | (6.4 | ) | ||||||||||
Mutual funds |
9,524 | 10,324 | (800 | ) | (7.8 | ) | ||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
143 | | 143 | | ||||||||||||
Managed and marketed customer funds |
286,953 | 285,795 | 1,158 | 0.4 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
United Kingdom
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
848 | 854 | 929 | 1,004 | 1,016 | 1,047 | 1,073 | 1,099 | ||||||||||||||||||||||||
Net fees |
263 | 270 | 258 | 254 | 254 | 250 | 256 | 268 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
90 | 170 | 76 | 88 | 80 | 70 | 57 | 34 | ||||||||||||||||||||||||
Other operating income * |
6 | 7 | 6 | 19 | 15 | 4 | 9 | 9 | ||||||||||||||||||||||||
Gross income |
1,208 | 1,301 | 1,269 | 1,365 | 1,365 | 1,371 | 1,395 | 1,410 | ||||||||||||||||||||||||
Operating expenses |
(695 | ) | (704 | ) | (668 | ) | (678 | ) | (712 | ) | (709 | ) | (718 | ) | (750 | ) | ||||||||||||||||
General administrative expenses |
(591 | ) | (603 | ) | (561 | ) | (542 | ) | (595 | ) | (602 | ) | (626 | ) | (634 | ) | ||||||||||||||||
Personnel |
(374 | ) | (372 | ) | (347 | ) | (384 | ) | (390 | ) | (391 | ) | (418 | ) | (414 | ) | ||||||||||||||||
Other general administrative expenses |
(217 | ) | (231 | ) | (215 | ) | (158 | ) | (205 | ) | (211 | ) | (208 | ) | (221 | ) | ||||||||||||||||
Depreciation and amortisation |
(104 | ) | (101 | ) | (107 | ) | (136 | ) | (117 | ) | (107 | ) | (92 | ) | (116 | ) | ||||||||||||||||
Net operating income |
513 | 597 | 601 | 687 | 653 | 662 | 676 | 660 | ||||||||||||||||||||||||
Net loan-loss provisions |
(169 | ) | (127 | ) | (164 | ) | (151 | ) | (123 | ) | (88 | ) | (87 | ) | (34 | ) | ||||||||||||||||
Other income |
(44 | ) | (108 | ) | (27 | ) | (69 | ) | (48 | ) | (64 | ) | (72 | ) | (134 | ) | ||||||||||||||||
Profit before taxes |
300 | 361 | 410 | 467 | 482 | 510 | 517 | 492 | ||||||||||||||||||||||||
Tax on profit |
(63 | ) | (69 | ) | (86 | ) | (100 | ) | (96 | ) | (106 | ) | (113 | ) | (110 | ) | ||||||||||||||||
Profit from continuing operations |
237 | 292 | 324 | 368 | 386 | 404 | 404 | 382 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (15 | ) | (0 | ) | 5 | | | | | ||||||||||||||||||||||
Consolidated profit |
237 | 278 | 324 | 373 | 386 | 404 | 404 | 382 | ||||||||||||||||||||||||
Minority interests |
0 | (0 | ) | 0 | (0 | ) | | | | | ||||||||||||||||||||||
Attributable profit to the Group |
237 | 278 | 324 | 373 | 386 | 404 | 404 | 382 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
263,184 | 262,170 | 254,538 | 247,301 | 248,743 | 246,179 | 248,428 | 251,191 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
40,895 | 37,969 | 38,261 | 30,860 | 33,485 | 32,737 | 35,191 | 39,360 | ||||||||||||||||||||||||
Available-for-sale financial assets |
6,949 | 6,648 | 5,783 | 6,426 | 8,887 | 9,956 | 10,714 | 11,197 | ||||||||||||||||||||||||
Due from credit institutions ** |
22,801 | 17,697 | 25,561 | 18,341 | 18,897 | 14,808 | 16,732 | 14,093 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
2,654 | 2,618 | 2,583 | 2,674 | 2,668 | 2,416 | 2,497 | 2,700 | ||||||||||||||||||||||||
Other assets |
48,675 | 54,663 | 50,856 | 40,918 | 47,130 | 40,856 | 40,187 | 35,695 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
385,158 | 381,766 | 377,581 | 346,520 | 359,811 | 346,952 | 353,750 | 354,235 | ||||||||||||||||||||||||
Customer deposits ** |
211,023 | 215,698 | 211,725 | 200,656 | 207,261 | 199,044 | 203,303 | 202,328 | ||||||||||||||||||||||||
Marketable debt securities ** |
75,587 | 73,669 | 72,008 | 68,602 | 70,567 | 67,726 | 70,257 | 69,581 | ||||||||||||||||||||||||
Subordinated debt ** |
5,829 | 5,720 | 4,980 | 6,214 | 6,182 | 6,103 | 6,108 | 5,376 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
31,026 | 31,042 | 34,814 | 28,774 | 30,844 | 28,113 | 25,492 | 26,700 | ||||||||||||||||||||||||
Other liabilities |
47,329 | 41,223 | 39,952 | 28,744 | 29,946 | 31,403 | 33,875 | 35,833 | ||||||||||||||||||||||||
Shareholders equity *** |
14,364 | 14,413 | 14,102 | 13,531 | 15,011 | 14,564 | 14,715 | 14,415 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
13,720 | 11,761 | 10,275 | 10,324 | 10,240 | 10,172 | 9,974 | 9,667 | ||||||||||||||||||||||||
Mutual funds |
13,720 | 11,761 | 10,275 | 10,324 | 10,090 | 10,023 | 9,829 | 9,524 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
| | | | 149 | 149 | 145 | 143 | ||||||||||||||||||||||||
Managed and marketed customer funds |
306,159 | 306,848 | 298,988 | 285,795 | 294,250 | 283,045 | 289,641 | 286,953 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
United Kingdom
£ million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
3,412 | 2,930 | 482 | 16.5 | ||||||||||||
Net fees |
828 | 842 | (14 | ) | (1.7 | ) | ||||||||||
Gains (losses) on financial transactions |
194 | 342 | (148 | ) | (43.2 | ) | ||||||||||
Other operating income * |
30 | 30 | 0 | 0.2 | ||||||||||||
Gross income |
4,464 | 4,144 | 320 | 7.7 | ||||||||||||
Operating expenses |
(2,329 | ) | (2,212 | ) | (117 | ) | 5.3 | |||||||||
General administrative expenses |
(1,980 | ) | (1,852 | ) | (129 | ) | 7.0 | |||||||||
Personnel |
(1,299 | ) | (1,190 | ) | (110 | ) | 9.2 | |||||||||
Other general administrative expenses |
(681 | ) | (662 | ) | (19 | ) | 2.8 | |||||||||
Depreciation and amortisation |
(348 | ) | (360 | ) | 12 | (3.4 | ) | |||||||||
Net operating income |
2,136 | 1,932 | 204 | 10.6 | ||||||||||||
Net loan-loss provisions |
(268 | ) | (493 | ) | 225 | (45.7 | ) | |||||||||
Other income |
(256 | ) | (200 | ) | (56 | ) | 28.0 | |||||||||
Profit before taxes |
1,612 | 1,239 | 373 | 30.1 | ||||||||||||
Tax on profit |
(342 | ) | (256 | ) | (86 | ) | 33.8 | |||||||||
Profit from continuing operations |
1,270 | 984 | 286 | 29.1 | ||||||||||||
Net profit from discontinued operations |
| (8 | ) | 8 | (100.0 | ) | ||||||||||
Consolidated profit |
1,270 | 976 | 294 | 30.2 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,270 | 976 | 294 | 30.2 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
195,653 | 192,623 | 3,030 | 1.6 | ||||||||||||
Trading portfolio (w/o loans) |
30,657 | 24,037 | 6,620 | 27.5 | ||||||||||||
Available-for-sale financial assets |
8,721 | 5,005 | 3,716 | 74.2 | ||||||||||||
Due from credit institutions ** |
10,977 | 14,286 | (3,309 | ) | (23.2 | ) | ||||||||||
Intangible assets and property and equipment |
2,103 | 2,082 | 20 | 1.0 | ||||||||||||
Other assets |
27,803 | 31,871 | (4,069 | ) | (12.8 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
275,913 | 269,904 | 6,009 | 2.2 | ||||||||||||
Customer deposits ** |
157,593 | 156,291 | 1,303 | 0.8 | ||||||||||||
Marketable debt securities ** |
54,197 | 53,434 | 763 | 1.4 | ||||||||||||
Subordinated debt ** |
4,188 | 4,840 | (652 | ) | (13.5 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
20,797 | 22,412 | (1,615 | ) | (7.2 | ) | ||||||||||
Other liabilities |
27,910 | 22,389 | 5,522 | 24.7 | ||||||||||||
Shareholders equity *** |
11,228 | 10,539 | 689 | 6.5 | ||||||||||||
Other managed and marketed customer funds |
7,529 | 8,041 | (512 | ) | (6.4 | ) | ||||||||||
Mutual funds |
7,418 | 8,041 | (623 | ) | (7.8 | ) | ||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
112 | | 112 | | ||||||||||||
Managed and marketed customer funds |
223,508 | 222,606 | 902 | 0.4 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
United Kingdom
£ million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
683 | 688 | 749 | 809 | 819 | 844 | 864 | 885 | ||||||||||||||||||||||||
Net fees |
212 | 218 | 208 | 205 | 205 | 201 | 206 | 216 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
73 | 137 | 61 | 71 | 65 | 56 | 46 | 27 | ||||||||||||||||||||||||
Other operating income * |
5 | 6 | 5 | 15 | 12 | 3 | 7 | 7 | ||||||||||||||||||||||||
Gross income |
973 | 1,048 | 1,022 | 1,100 | 1,100 | 1,105 | 1,124 | 1,136 | ||||||||||||||||||||||||
Operating expenses |
(560 | ) | (567 | ) | (538 | ) | (547 | ) | (574 | ) | (571 | ) | (579 | ) | (604 | ) | ||||||||||||||||
General administrative expenses |
(476 | ) | (486 | ) | (452 | ) | (437 | ) | (479 | ) | (485 | ) | (505 | ) | (511 | ) | ||||||||||||||||
Personnel |
(301 | ) | (300 | ) | (279 | ) | (309 | ) | (314 | ) | (315 | ) | (337 | ) | (333 | ) | ||||||||||||||||
Other general administrative expenses |
(175 | ) | (186 | ) | (173 | ) | (128 | ) | (165 | ) | (170 | ) | (168 | ) | (178 | ) | ||||||||||||||||
Depreciation and amortisation |
(83 | ) | (81 | ) | (86 | ) | (110 | ) | (95 | ) | (86 | ) | (74 | ) | (93 | ) | ||||||||||||||||
Net operating income |
413 | 481 | 484 | 553 | 526 | 533 | 545 | 532 | ||||||||||||||||||||||||
Net loan-loss provisions |
(137 | ) | (103 | ) | (132 | ) | (121 | ) | (99 | ) | (71 | ) | (70 | ) | (27 | ) | ||||||||||||||||
Other income |
(35 | ) | (87 | ) | (22 | ) | (55 | ) | (38 | ) | (51 | ) | (58 | ) | (108 | ) | ||||||||||||||||
Profit before taxes |
241 | 291 | 330 | 377 | 388 | 411 | 417 | 396 | ||||||||||||||||||||||||
Tax on profit |
(51 | ) | (56 | ) | (69 | ) | (80 | ) | (77 | ) | (86 | ) | (91 | ) | (88 | ) | ||||||||||||||||
Profit from continuing operations |
191 | 235 | 261 | 296 | 311 | 325 | 326 | 308 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (12 | ) | (0 | ) | 4 | | | | | ||||||||||||||||||||||
Consolidated profit |
191 | 224 | 261 | 301 | 311 | 325 | 326 | 308 | ||||||||||||||||||||||||
Minority interests |
0 | (0 | ) | 0 | (0 | ) | | | | | ||||||||||||||||||||||
Attributable profit to the Group |
191 | 224 | 261 | 301 | 311 | 325 | 326 | 308 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
204,994 | 204,204 | 198,260 | 192,623 | 193,746 | 191,749 | 193,501 | 195,653 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
31,853 | 29,574 | 29,801 | 24,037 | 26,082 | 25,499 | 27,411 | 30,657 | ||||||||||||||||||||||||
Available-for-sale financial assets |
5,412 | 5,178 | 4,504 | 5,005 | 6,922 | 7,755 | 8,345 | 8,721 | ||||||||||||||||||||||||
Due from credit institutions ** |
17,759 | 13,784 | 19,910 | 14,286 | 14,718 | 11,534 | 13,033 | 10,977 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
2,068 | 2,039 | 2,012 | 2,082 | 2,078 | 1,881 | 1,945 | 2,103 | ||||||||||||||||||||||||
Other assets |
37,913 | 42,577 | 39,611 | 31,871 | 36,710 | 31,823 | 31,301 | 27,803 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
300,000 | 297,358 | 294,098 | 269,904 | 280,257 | 270,241 | 275,536 | 275,913 | ||||||||||||||||||||||||
Customer deposits ** |
164,366 | 168,007 | 164,913 | 156,291 | 161,436 | 155,035 | 158,352 | 157,593 | ||||||||||||||||||||||||
Marketable debt securities ** |
58,875 | 57,381 | 56,087 | 53,434 | 54,964 | 52,751 | 54,723 | 54,197 | ||||||||||||||||||||||||
Subordinated debt ** |
4,540 | 4,455 | 3,879 | 4,840 | 4,815 | 4,754 | 4,758 | 4,188 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
24,166 | 24,179 | 27,116 | 22,412 | 24,024 | 21,897 | 19,856 | 20,797 | ||||||||||||||||||||||||
Other liabilities |
36,865 | 32,109 | 31,119 | 22,389 | 23,325 | 24,460 | 26,386 | 27,910 | ||||||||||||||||||||||||
Shareholders equity *** |
11,188 | 11,227 | 10,984 | 10,539 | 11,692 | 11,344 | 11,461 | 11,228 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
10,686 | 9,161 | 8,003 | 8,041 | 7,976 | 7,923 | 7,769 | 7,529 | ||||||||||||||||||||||||
Mutual funds |
10,686 | 9,161 | 8,003 | 8,041 | 7,859 | 7,807 | 7,656 | 7,418 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
| | | | 116 | 116 | 113 | 112 | ||||||||||||||||||||||||
Managed and marketed customer funds |
238,467 | 239,004 | 232,882 | 222,606 | 229,191 | 220,463 | 225,602 | 223,508 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Latin America
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
13,879 | 14,913 | (1,034 | ) | (6.9 | ) | ||||||||||
Net fees |
4,565 | 4,660 | (95 | ) | (2.0 | ) | ||||||||||
Gains (losses) on financial transactions |
538 | 1,037 | (499 | ) | (48.1 | ) | ||||||||||
Other operating income * |
83 | 51 | 32 | 64.0 | ||||||||||||
Gross income |
19,065 | 20,661 | (1,596 | ) | (7.7 | ) | ||||||||||
Operating expenses |
(8,017 | ) | (8,475 | ) | 459 | (5.4 | ) | |||||||||
General administrative expenses |
(7,226 | ) | (7,580 | ) | 354 | (4.7 | ) | |||||||||
Personnel |
(4,012 | ) | (4,207 | ) | 196 | (4.7 | ) | |||||||||
Other general administrative expenses |
(3,214 | ) | (3,372 | ) | 158 | (4.7 | ) | |||||||||
Depreciation and amortisation |
(790 | ) | (895 | ) | 105 | (11.7 | ) | |||||||||
Net operating income |
11,049 | 12,186 | (1,137 | ) | (9.3 | ) | ||||||||||
Net loan-loss provisions |
(5,119 | ) | (6,435 | ) | 1,316 | (20.5 | ) | |||||||||
Other income |
(839 | ) | (543 | ) | (295 | ) | 54.4 | |||||||||
Profit before taxes |
5,091 | 5,207 | (116 | ) | (2.2 | ) | ||||||||||
Tax on profit |
(1,151 | ) | (1,165 | ) | 14 | (1.2 | ) | |||||||||
Profit from continuing operations |
3,940 | 4,042 | (102 | ) | (2.5 | ) | ||||||||||
Net profit from discontinued operations |
| 0 | (0 | ) | (100.0 | ) | ||||||||||
Consolidated profit |
3,940 | 4,042 | (102 | ) | (2.5 | ) | ||||||||||
Minority interests |
790 | 861 | (71 | ) | (8.3 | ) | ||||||||||
Attributable profit to the Group |
3,150 | 3,181 | (31 | ) | (1.0 | ) |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
144,714 | 128,684 | 16,030 | 12.5 | ||||||||||||
Trading portfolio (w/o loans) |
35,886 | 23,097 | 12,788 | 55.4 | ||||||||||||
Available-for-sale financial assets |
31,216 | 20,822 | 10,394 | 49.9 | ||||||||||||
Due from credit institutions ** |
23,899 | 28,073 | (4,174 | ) | (14.9 | ) | ||||||||||
Intangible assets and property and equipment |
3,967 | 3,895 | 72 | 1.9 | ||||||||||||
Other assets |
42,505 | 40,354 | 2,151 | 5.3 | ||||||||||||
Total assets/liabilities & shareholders equity |
282,187 | 244,925 | 37,262 | 15.2 | ||||||||||||
Customer deposits ** |
137,726 | 122,176 | 15,551 | 12.7 | ||||||||||||
Marketable debt securities ** |
31,920 | 28,987 | 2,933 | 10.1 | ||||||||||||
Subordinated debt ** |
6,467 | 4,833 | 1,635 | 33.8 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
35,263 | 24,489 | 10,773 | 44.0 | ||||||||||||
Other liabilities |
48,053 | 44,999 | 3,054 | 6.8 | ||||||||||||
Shareholders equity *** |
22,758 | 19,442 | 3,316 | 17.1 | ||||||||||||
Other managed and marketed customer funds |
79,294 | 65,599 | 13,695 | 20.9 | ||||||||||||
Mutual funds |
66,657 | 55,835 | 10,821 | 19.4 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
12,637 | 9,764 | 2,874 | 29.4 | ||||||||||||
Managed and marketed customer funds |
255,407 | 221,595 | 33,813 | 15.3 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
14.04 | 13.76 | 0.29 p. | |||||||||||||
Efficiency ratio (with amortisations) |
42.0 | 41.0 | 1.0 p. | |||||||||||||
NPL ratio |
4.65 | 5.00 | (0.35 p. | ) | ||||||||||||
NPL coverage |
84.7 | 85.4 | (0.7 p. | ) | ||||||||||||
Number of employees |
85,009 | 85,320 | (311 | ) | (0.4 | ) | ||||||||||
Number of branches |
5,729 | 5,789 | (60 | ) | (1.0 | ) |
Latin America
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
3,991 | 3,927 | 3,503 | 3,491 | 3,346 | 3,496 | 3,484 | 3,553 | ||||||||||||||||||||||||
Net fees |
1,228 | 1,223 | 1,073 | 1,137 | 1,048 | 1,100 | 1,176 | 1,241 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
337 | 212 | 333 | 155 | 126 | 115 | 257 | 40 | ||||||||||||||||||||||||
Other operating income * |
8 | 22 | 14 | 6 | (2 | ) | 42 | 21 | 23 | |||||||||||||||||||||||
Gross income |
5,564 | 5,385 | 4,923 | 4,789 | 4,517 | 4,753 | 4,938 | 4,857 | ||||||||||||||||||||||||
Operating expenses |
(2,138 | ) | (2,162 | ) | (2,049 | ) | (2,127 | ) | (1,879 | ) | (1,952 | ) | (2,073 | ) | (2,113 | ) | ||||||||||||||||
General administrative expenses |
(1,907 | ) | (1,928 | ) | (1,834 | ) | (1,911 | ) | (1,679 | ) | (1,768 | ) | (1,864 | ) | (1,916 | ) | ||||||||||||||||
Personnel |
(1,080 | ) | (1,078 | ) | (1,012 | ) | (1,037 | ) | (933 | ) | (991 | ) | (1,032 | ) | (1,055 | ) | ||||||||||||||||
Other general administrative expenses |
(827 | ) | (850 | ) | (822 | ) | (874 | ) | (746 | ) | (777 | ) | (832 | ) | (861 | ) | ||||||||||||||||
Depreciation and amortisation |
(231 | ) | (234 | ) | (214 | ) | (216 | ) | (200 | ) | (184 | ) | (210 | ) | (197 | ) | ||||||||||||||||
Net operating income |
3,426 | 3,223 | 2,874 | 2,662 | 2,638 | 2,802 | 2,864 | 2,745 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,795 | ) | (1,743 | ) | (1,515 | ) | (1,382 | ) | (1,239 | ) | (1,281 | ) | (1,340 | ) | (1,259 | ) | ||||||||||||||||
Other income |
(62 | ) | (144 | ) | (144 | ) | (194 | ) | (161 | ) | (179 | ) | (231 | ) | (268 | ) | ||||||||||||||||
Profit before taxes |
1,569 | 1,336 | 1,216 | 1,087 | 1,238 | 1,341 | 1,293 | 1,218 | ||||||||||||||||||||||||
Tax on profit |
(331 | ) | (291 | ) | (297 | ) | (247 | ) | (328 | ) | (326 | ) | (304 | ) | (193 | ) | ||||||||||||||||
Profit from continuing operations |
1,238 | 1,045 | 919 | 840 | 910 | 1,015 | 990 | 1,025 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | 0 | | | | | ||||||||||||||||||||||||
Consolidated profit |
1,238 | 1,045 | 919 | 840 | 910 | 1,015 | 990 | 1,025 | ||||||||||||||||||||||||
Minority interests |
270 | 210 | 198 | 184 | 199 | 215 | 204 | 172 | ||||||||||||||||||||||||
Attributable profit to the Group |
969 | 835 | 721 | 656 | 712 | 800 | 786 | 853 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
144,798 | 135,931 | 131,809 | 128,684 | 129,743 | 136,325 | 140,656 | 144,714 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
31,914 | 30,457 | 26,816 | 23,097 | 27,301 | 33,960 | 37,417 | 35,886 | ||||||||||||||||||||||||
Available-for-sale financial assets |
23,437 | 21,541 | 18,741 | 20,822 | 26,698 | 25,052 | 22,724 | 31,216 | ||||||||||||||||||||||||
Due from credit institutions ** |
35,184 | 23,601 | 25,046 | 28,073 | 22,655 | 22,442 | 31,225 | 23,899 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
4,454 | 4,019 | 3,912 | 3,895 | 3,848 | 3,852 | 3,890 | 3,967 | ||||||||||||||||||||||||
Other assets |
45,951 | 44,133 | 44,628 | 40,354 | 43,344 | 44,619 | 45,020 | 42,505 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
285,738 | 259,683 | 250,952 | 244,925 | 253,589 | 266,251 | 280,932 | 282,187 | ||||||||||||||||||||||||
Customer deposits ** |
138,957 | 132,214 | 128,319 | 122,176 | 126,239 | 127,903 | 137,480 | 137,726 | ||||||||||||||||||||||||
Marketable debt securities ** |
31,978 | 30,717 | 28,455 | 28,987 | 27,848 | 31,792 | 32,935 | 31,920 | ||||||||||||||||||||||||
Subordinated debt ** |
5,622 | 4,190 | 3,884 | 4,833 | 6,661 | 6,760 | 6,574 | 6,467 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
32,951 | 26,345 | 25,445 | 24,489 | 25,487 | 30,227 | 29,652 | 35,263 | ||||||||||||||||||||||||
Other liabilities |
50,405 | 43,021 | 43,308 | 44,999 | 45,949 | 48,071 | 53,033 | 48,053 | ||||||||||||||||||||||||
Shareholders equity *** |
25,824 | 23,196 | 21,541 | 19,442 | 21,405 | 21,497 | 21,258 | 22,758 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
70,913 | 65,527 | 68,439 | 65,599 | 70,867 | 76,454 | 80,196 | 79,294 | ||||||||||||||||||||||||
Mutual funds |
61,256 | 56,411 | 59,129 | 55,835 | 60,256 | 65,315 | 67,981 | 66,657 | ||||||||||||||||||||||||
Pension funds |
0 | | (0 | ) | | | | | | |||||||||||||||||||||||
Managed portfolios |
9,657 | 9,116 | 9,310 | 9,764 | 10,611 | 11,140 | 12,215 | 12,637 | ||||||||||||||||||||||||
Managed and marketed customer funds |
247,469 | 232,647 | 229,096 | 221,595 | 231,615 | 242,910 | 257,185 | 255,407 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
5.40 | 5.23 | 5.29 | 5.00 | 5.06 | 5.03 | 4.98 | 4.65 | ||||||||||||||||||||||||
NPL coverage |
87.4 | 86.1 | 83.6 | 85.4 | 86.1 | 86.3 | 83.5 | 84.7 | ||||||||||||||||||||||||
Cost of credit |
5.07 | 4.87 | 4.73 | 4.53 | 4.24 | 3.95 | 3.77 | 3.59 |
Latin America
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
13,879 | 13,487 | 392 | 2.9 | ||||||||||||
Net fees |
4,565 | 4,184 | 381 | 9.1 | ||||||||||||
Gains (losses) on financial transactions |
538 | 917 | (379 | ) | (41.3 | ) | ||||||||||
Other operating income * |
83 | 44 | 39 | 86.7 | ||||||||||||
Gross income |
19,065 | 18,632 | 433 | 2.3 | ||||||||||||
Operating expenses |
(8,017 | ) | (7,632 | ) | (385 | ) | 5.0 | |||||||||
General administrative expenses |
(7,226 | ) | (6,826 | ) | (400 | ) | 5.9 | |||||||||
Personnel |
(4,012 | ) | (3,788 | ) | (223 | ) | 5.9 | |||||||||
Other general administrative expenses |
(3,214 | ) | (3,037 | ) | (177 | ) | 5.8 | |||||||||
Depreciation and amortisation |
(790 | ) | (806 | ) | 16 | (2.0 | ) | |||||||||
Net operating income |
11,049 | 11,000 | 48 | 0.4 | ||||||||||||
Net loan-loss provisions |
(5,119 | ) | (5,864 | ) | 745 | (12.7 | ) | |||||||||
Other income |
(839 | ) | (484 | ) | (355 | ) | 73.3 | |||||||||
Profit before taxes |
5,091 | 4,652 | 439 | 9.4 | ||||||||||||
Tax on profit |
(1,151 | ) | (1,021 | ) | (130 | ) | 12.7 | |||||||||
Profit from continuing operations |
3,940 | 3,631 | 309 | 8.5 | ||||||||||||
Net profit from discontinued operations |
| 0 | (0 | ) | (100.0 | ) | ||||||||||
Consolidated profit |
3,940 | 3,631 | 309 | 8.5 | ||||||||||||
Minority interests |
790 | 788 | 3 | 0.3 | ||||||||||||
Attributable profit to the Group |
3,150 | 2,843 | 307 | 10.8 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
144,714 | 129,072 | 15,643 | 12.1 | ||||||||||||
Trading portfolio (w/o loans) |
35,886 | 23,624 | 12,262 | 51.9 | ||||||||||||
Available-for-sale financial assets |
31,216 | 20,947 | 10,269 | 49.0 | ||||||||||||
Due from credit institutions ** |
23,899 | 28,525 | (4,626 | ) | (16.2 | ) | ||||||||||
Intangible assets and property and equipment |
3,967 | 3,894 | 73 | 1.9 | ||||||||||||
Other assets |
42,505 | 40,868 | 1,637 | 4.0 | ||||||||||||
Total assets/liabilities & shareholders equity |
282,187 | 246,930 | 35,257 | 14.3 | ||||||||||||
Customer deposits ** |
137,726 | 122,851 | 14,876 | 12.1 | ||||||||||||
Marketable debt securities ** |
31,920 | 29,137 | 2,783 | 9.6 | ||||||||||||
Subordinated debt ** |
6,467 | 4,857 | 1,610 | 33.1 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
35,263 | 24,760 | 10,503 | 42.4 | ||||||||||||
Other liabilities |
48,053 | 45,597 | 2,456 | 5.4 | ||||||||||||
Shareholders equity *** |
22,758 | 19,727 | 3,031 | 15.4 | ||||||||||||
Other managed and marketed customer funds |
79,294 | 66,936 | 12,358 | 18.5 | ||||||||||||
Mutual funds |
66,657 | 56,429 | 10,228 | 18.1 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
12,637 | 10,507 | 2,130 | 20.3 | ||||||||||||
Managed and marketed customer funds |
255,407 | 223,781 | 31,627 | 14.1 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Latin America
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
3,380 | 3,373 | 3,332 | 3,402 | 3,439 | 3,465 | 3,402 | 3,573 | ||||||||||||||||||||||||
Net fees |
1,036 | 1,041 | 1,009 | 1,098 | 1,075 | 1,094 | 1,152 | 1,244 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
285 | 182 | 302 | 148 | 126 | 116 | 257 | 39 | ||||||||||||||||||||||||
Other operating income * |
6 | 20 | 11 | 7 | (3 | ) | 42 | 20 | 24 | |||||||||||||||||||||||
Gross income |
4,708 | 4,616 | 4,655 | 4,654 | 4,638 | 4,717 | 4,831 | 4,880 | ||||||||||||||||||||||||
Operating expenses |
(1,806 | ) | (1,847 | ) | (1,927 | ) | (2,052 | ) | (1,927 | ) | (1,939 | ) | (2,031 | ) | (2,119 | ) | ||||||||||||||||
General administrative expenses |
(1,611 | ) | (1,647 | ) | (1,725 | ) | (1,844 | ) | (1,722 | ) | (1,757 | ) | (1,826 | ) | (1,922 | ) | ||||||||||||||||
Personnel |
(913 | ) | (921 | ) | (952 | ) | (1,002 | ) | (956 | ) | (986 | ) | (1,012 | ) | (1,058 | ) | ||||||||||||||||
Other general administrative expenses |
(697 | ) | (725 | ) | (772 | ) | (842 | ) | (765 | ) | (771 | ) | (814 | ) | (864 | ) | ||||||||||||||||
Depreciation and amortisation |
(195 | ) | (201 | ) | (202 | ) | (209 | ) | (206 | ) | (182 | ) | (205 | ) | (198 | ) | ||||||||||||||||
Net operating income |
2,902 | 2,769 | 2,728 | 2,601 | 2,711 | 2,777 | 2,800 | 2,761 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,523 | ) | (1,506 | ) | (1,465 | ) | (1,371 | ) | (1,277 | ) | (1,266 | ) | (1,306 | ) | (1,270 | ) | ||||||||||||||||
Other income |
(48 | ) | (121 | ) | (133 | ) | (182 | ) | (166 | ) | (177 | ) | (224 | ) | (271 | ) | ||||||||||||||||
Profit before taxes |
1,332 | 1,142 | 1,131 | 1,048 | 1,267 | 1,335 | 1,269 | 1,219 | ||||||||||||||||||||||||
Tax on profit |
(274 | ) | (244 | ) | (270 | ) | (233 | ) | (336 | ) | (324 | ) | (297 | ) | (194 | ) | ||||||||||||||||
Profit from continuing operations |
1,058 | 898 | 860 | 815 | 931 | 1,011 | 972 | 1,026 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | 0 | | | | | ||||||||||||||||||||||||
Consolidated profit |
1,058 | 898 | 860 | 815 | 931 | 1,011 | 972 | 1,026 | ||||||||||||||||||||||||
Minority interests |
234 | 183 | 189 | 182 | 204 | 214 | 200 | 173 | ||||||||||||||||||||||||
Attributable profit to the Group |
824 | 714 | 672 | 633 | 727 | 797 | 773 | 853 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
118,557 | 122,883 | 124,900 | 129,072 | 129,937 | 132,932 | 137,446 | 144,714 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
27,684 | 28,696 | 26,449 | 23,624 | 27,503 | 33,138 | 36,255 | 35,886 | ||||||||||||||||||||||||
Available-for-sale financial assets |
18,912 | 19,420 | 17,784 | 20,947 | 26,306 | 23,866 | 21,956 | 31,216 | ||||||||||||||||||||||||
Due from credit institutions ** |
29,861 | 21,935 | 24,333 | 28,525 | 22,835 | 22,029 | 30,339 | 23,899 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
3,570 | 3,584 | 3,668 | 3,894 | 3,808 | 3,695 | 3,778 | 3,967 | ||||||||||||||||||||||||
Other assets |
37,227 | 39,781 | 42,460 | 40,868 | 43,202 | 42,992 | 43,744 | 42,505 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
235,811 | 236,298 | 239,594 | 246,930 | 253,591 | 258,652 | 273,518 | 282,187 | ||||||||||||||||||||||||
Customer deposits ** |
113,885 | 119,652 | 122,090 | 122,851 | 126,648 | 124,826 | 134,265 | 137,726 | ||||||||||||||||||||||||
Marketable debt securities ** |
25,976 | 27,738 | 26,883 | 29,137 | 27,483 | 30,412 | 31,916 | 31,920 | ||||||||||||||||||||||||
Subordinated debt ** |
4,517 | 3,763 | 3,652 | 4,857 | 6,578 | 6,446 | 6,366 | 6,467 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
27,292 | 24,149 | 24,365 | 24,760 | 25,384 | 29,300 | 28,769 | 35,263 | ||||||||||||||||||||||||
Other liabilities |
42,680 | 39,761 | 41,903 | 45,597 | 45,947 | 46,652 | 51,455 | 48,053 | ||||||||||||||||||||||||
Shareholders equity *** |
21,460 | 21,236 | 20,701 | 19,727 | 21,552 | 21,016 | 20,746 | 22,758 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
59,357 | 60,535 | 66,050 | 66,936 | 70,922 | 74,175 | 77,944 | 79,294 | ||||||||||||||||||||||||
Mutual funds |
50,423 | 51,516 | 56,477 | 56,429 | 59,535 | 62,415 | 65,569 | 66,657 | ||||||||||||||||||||||||
Pension funds |
0 | | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
8,934 | 9,019 | 9,573 | 10,507 | 11,387 | 11,760 | 12,375 | 12,637 | ||||||||||||||||||||||||
Managed and marketed customer funds |
203,735 | 211,687 | 218,674 | 223,781 | 231,630 | 235,859 | 250,491 | 255,407 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Latin America. Results
EUR million
Gross income | Net operating income | Attributable profit to the Group | ||||||||||||||||||||||||||||||||||
2014 | 2013 | Var. (%) | 2014 | 2013 | Var. (%) | 2014 | 2013 | Var. (%) | ||||||||||||||||||||||||||||
Brazil |
12,008 | 13,518 | (11.2 | ) | 7,092 | 8,194 | (13.5 | ) | 1,558 | 1,577 | (1.3 | ) | ||||||||||||||||||||||||
Mexico |
3,072 | 3,021 | 1.7 | 1,812 | 1,796 | 0.9 | 660 | 713 | (7.4 | ) | ||||||||||||||||||||||||||
Chile |
2,197 | 2,249 | (2.3 | ) | 1,343 | 1,322 | 1.5 | 509 | 435 | 17.0 | ||||||||||||||||||||||||||
Argentina |
1,158 | 1,283 | (9.8 | ) | 591 | 689 | (14.2 | ) | 298 | 333 | (10.5 | ) | ||||||||||||||||||||||||
Uruguay |
255 | 253 | 0.8 | 97 | 91 | 6.6 | 54 | 53 | 1.9 | |||||||||||||||||||||||||||
Peru |
52 | 41 | 26.5 | 35 | 27 | 29.3 | 24 | 19 | 24.7 | |||||||||||||||||||||||||||
Rest |
32 | 7 | 391.3 | (62 | ) | (81 | ) | (23.3 | ) | (54 | ) | (56 | ) | (3.7 | ) | |||||||||||||||||||||
Subtotal |
18,773 | 20,371 | (7.8 | ) | 10,907 | 12,037 | (9.4 | ) | 3,049 | 3,074 | (0.8 | ) | ||||||||||||||||||||||||
Santander Private Banking |
292 | 290 | 0.8 | 142 | 149 | (4.3 | ) | 101 | 107 | (4.8 | ) | |||||||||||||||||||||||||
Total |
19,065 | 20,661 | (7.7 | ) | 11,049 | 12,186 | (9.3 | ) | 3,150 | 3,181 | (1.0 | ) |
Latin America. Results
Constant EUR million
Gross income | Net operating income | Attributable profit to the Group | ||||||||||||||||||||||||||||||||||
2014 | 2013 | Var. (%) | 2014 | 2013 | Var. (%) | 2014 | 2013 | Var. (%) | ||||||||||||||||||||||||||||
Brazil |
12,008 | 12,363 | (2.9 | ) | 7,092 | 7,494 | (5.4 | ) | 1,558 | 1,443 | 8.0 | |||||||||||||||||||||||||
Mexico |
3,072 | 2,898 | 6.0 | 1,812 | 1,723 | 5.2 | 660 | 684 | (3.5 | ) | ||||||||||||||||||||||||||
Chile |
2,197 | 1,951 | 12.6 | 1,343 | 1,147 | 17.0 | 509 | 378 | 34.8 | |||||||||||||||||||||||||||
Argentina |
1,158 | 862 | 34.3 | 591 | 463 | 27.8 | 298 | 223 | 33.3 | |||||||||||||||||||||||||||
Uruguay |
255 | 222 | 14.9 | 97 | 80 | 21.6 | 54 | 47 | 16.2 | |||||||||||||||||||||||||||
Peru |
52 | 39 | 33.0 | 35 | 26 | 36.0 | 24 | 18 | 31.1 | |||||||||||||||||||||||||||
Rest |
32 | 6 | 394.9 | (62 | ) | (81 | ) | (22.9 | ) | (54 | ) | (56 | ) | (3.1 | ) | |||||||||||||||||||||
Subtotal |
18,773 | 18,342 | 2.3 | 10,907 | 10,851 | 0.5 | 3,049 | 2,737 | 11.4 | |||||||||||||||||||||||||||
Santander Private Banking |
292 | 290 | 0.7 | 142 | 149 | (4.4 | ) | 101 | 107 | (4.9 | ) | |||||||||||||||||||||||||
Total |
19,065 | 18,632 | 2.3 | 11,049 | 11,000 | 0.4 | 3,150 | 2,843 | 10.8 |
Brazil
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
8,959 | 10,067 | (1,108 | ) | (11.0 | ) | ||||||||||
Net fees |
2,836 | 2,871 | (35 | ) | (1.2 | ) | ||||||||||
Gains (losses) on financial transactions |
96 | 540 | (444 | ) | (82.2 | ) | ||||||||||
Other operating income * |
117 | 41 | 76 | 187.8 | ||||||||||||
Gross income |
12,008 | 13,518 | (1,510 | ) | (11.2 | ) | ||||||||||
Operating expenses |
(4,916 | ) | (5,324 | ) | 408 | (7.7 | ) | |||||||||
General administrative expenses |
(4,407 | ) | (4,743 | ) | 336 | (7.1 | ) | |||||||||
Personnel |
(2,386 | ) | (2,563 | ) | 177 | (6.9 | ) | |||||||||
Other general administrative expenses |
(2,021 | ) | (2,180 | ) | 159 | (7.3 | ) | |||||||||
Depreciation and amortisation |
(509 | ) | (581 | ) | 72 | (12.4 | ) | |||||||||
Net operating income |
7,092 | 8,194 | (1,102 | ) | (13.5 | ) | ||||||||||
Net loan-loss provisions |
(3,682 | ) | (4,894 | ) | 1,212 | (24.8 | ) | |||||||||
Other income |
(805 | ) | (499 | ) | (307 | ) | 61.5 | |||||||||
Profit before taxes |
2,604 | 2,802 | (197 | ) | (7.0 | ) | ||||||||||
Tax on profit |
(679 | ) | (763 | ) | 85 | (11.1 | ) | |||||||||
Profit from continuing operations |
1,926 | 2,039 | (113 | ) | (5.5 | ) | ||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,926 | 2,039 | (113 | ) | (5.5 | ) | ||||||||||
Minority interests |
368 | 461 | (93 | ) | (20.2 | ) | ||||||||||
Attributable profit to the Group |
1,558 | 1,577 | (20 | ) | (1.3 | ) |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
74,373 | 66,446 | 7,927 | 11.9 | ||||||||||||
Trading portfolio (w/o loans) |
18,256 | 10,321 | 7,935 | 76.9 | ||||||||||||
Available-for-sale financial assets |
22,939 | 14,175 | 8,764 | 61.8 | ||||||||||||
Due from credit institutions ** |
10,276 | 14,734 | (4,458 | ) | (30.3 | ) | ||||||||||
Intangible assets and property and equipment |
2,640 | 2,793 | (153 | ) | (5.5 | ) | ||||||||||
Other assets |
27,803 | 25,456 | 2,347 | 9.2 | ||||||||||||
Total assets/liabilities & shareholders equity |
156,287 | 133,925 | 22,362 | 16.7 | ||||||||||||
Customer deposits ** |
68,539 | 61,490 | 7,049 | 11.5 | ||||||||||||
Marketable debt securities ** |
21,903 | 20,002 | 1,901 | 9.5 | ||||||||||||
Subordinated debt ** |
4,368 | 2,734 | 1,634 | 59.8 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
22,826 | 12,929 | 9,897 | 76.6 | ||||||||||||
Other liabilities |
25,684 | 25,229 | 455 | 1.8 | ||||||||||||
Shareholders equity *** |
12,967 | 11,542 | 1,425 | 12.4 | ||||||||||||
Other managed and marketed customer funds |
49,806 | 42,640 | 7,166 | 16.8 | ||||||||||||
Mutual funds |
46,559 | 39,675 | 6,884 | 17.3 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
3,248 | 2,965 | 282 | 9.5 | ||||||||||||
Managed and marketed customer funds |
144,616 | 126,866 | 17,750 | 14.0 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
13.28 | 12.64 | 0.64 p. | |||||||||||||
Efficiency ratio (with amortisations) |
40.9 | 39.4 | 1.6 p. | |||||||||||||
NPL ratio |
5.05 | 5.64 | (0.59 p. | ) | ||||||||||||
NPL coverage |
95.4 | 95.1 | 0.3 p. | |||||||||||||
Number of employees |
46,464 | 49,371 | (2,907 | ) | (5.9 | ) | ||||||||||
Number of branches |
3,411 | 3,566 | (155 | ) | (4.3 | ) |
Brazil
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
2,801 | 2,712 | 2,266 | 2,287 | 2,199 | 2,295 | 2,277 | 2,188 | ||||||||||||||||||||||||
Net fees |
762 | 772 | 633 | 705 | 629 | 685 | 741 | 781 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
215 | 62 | 203 | 60 | 17 | (37 | ) | 147 | (31 | ) | ||||||||||||||||||||||
Other operating income * |
3 | 6 | 12 | 19 | 7 | 44 | 26 | 40 | ||||||||||||||||||||||||
Gross income |
3,781 | 3,552 | 3,115 | 3,070 | 2,851 | 2,986 | 3,192 | 2,978 | ||||||||||||||||||||||||
Operating expenses |
(1,359 | ) | (1,356 | ) | (1,263 | ) | (1,346 | ) | (1,133 | ) | (1,196 | ) | (1,291 | ) | (1,296 | ) | ||||||||||||||||
General administrative expenses |
(1,207 | ) | (1,202 | ) | (1,127 | ) | (1,207 | ) | (1,006 | ) | (1,074 | ) | (1,154 | ) | (1,174 | ) | ||||||||||||||||
Personnel |
(674 | ) | (647 | ) | (597 | ) | (645 | ) | (550 | ) | (591 | ) | (621 | ) | (625 | ) | ||||||||||||||||
Other general administrative expenses |
(534 | ) | (555 | ) | (530 | ) | (561 | ) | (456 | ) | (483 | ) | (533 | ) | (549 | ) | ||||||||||||||||
Depreciation and amortisation |
(152 | ) | (154 | ) | (136 | ) | (139 | ) | (127 | ) | (122 | ) | (137 | ) | (123 | ) | ||||||||||||||||
Net operating income |
2,422 | 2,196 | 1,852 | 1,724 | 1,719 | 1,791 | 1,900 | 1,682 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,471 | ) | (1,372 | ) | (1,065 | ) | (985 | ) | (905 | ) | (933 | ) | (958 | ) | (887 | ) | ||||||||||||||||
Other income |
(78 | ) | (133 | ) | (126 | ) | (162 | ) | (143 | ) | (166 | ) | (253 | ) | (244 | ) | ||||||||||||||||
Profit before taxes |
873 | 691 | 661 | 577 | 671 | 693 | 689 | 551 | ||||||||||||||||||||||||
Tax on profit |
(221 | ) | (165 | ) | (192 | ) | (185 | ) | (202 | ) | (188 | ) | (170 | ) | (118 | ) | ||||||||||||||||
Profit from continuing operations |
652 | 525 | 469 | 392 | 469 | 504 | 520 | 433 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
652 | 525 | 469 | 392 | 469 | 504 | 520 | 433 | ||||||||||||||||||||||||
Minority interests |
154 | 105 | 111 | 91 | 106 | 110 | 111 | 42 | ||||||||||||||||||||||||
Attributable profit to the Group |
499 | 420 | 358 | 301 | 364 | 395 | 409 | 391 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
77,918 | 71,296 | 69,395 | 66,446 | 68,518 | 71,475 | 72,918 | 74,373 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
11,824 | 12,276 | 11,663 | 10,321 | 11,314 | 16,954 | 18,130 | 18,256 | ||||||||||||||||||||||||
Available-for-sale financial assets |
16,766 | 14,848 | 12,273 | 14,175 | 19,790 | 18,352 | 15,290 | 22,939 | ||||||||||||||||||||||||
Due from credit institutions ** |
15,402 | 11,171 | 11,681 | 14,734 | 9,048 | 10,129 | 14,982 | 10,276 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
3,330 | 2,965 | 2,863 | 2,793 | 2,797 | 2,796 | 2,742 | 2,640 | ||||||||||||||||||||||||
Other assets |
33,640 | 32,258 | 31,265 | 25,456 | 29,629 | 31,608 | 30,763 | 27,803 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
158,880 | 144,814 | 139,140 | 133,925 | 141,097 | 151,315 | 154,824 | 156,287 | ||||||||||||||||||||||||
Customer deposits ** |
75,162 | 69,199 | 65,801 | 61,490 | 65,934 | 68,450 | 70,892 | 68,539 | ||||||||||||||||||||||||
Marketable debt securities ** |
21,850 | 21,453 | 20,000 | 20,002 | 19,898 | 21,772 | 22,999 | 21,903 | ||||||||||||||||||||||||
Subordinated debt ** |
4,438 | 3,130 | 2,858 | 2,734 | 4,585 | 4,821 | 4,372 | 4,368 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
18,084 | 14,571 | 14,601 | 12,929 | 13,824 | 16,122 | 16,651 | 22,826 | ||||||||||||||||||||||||
Other liabilities |
24,354 | 23,075 | 23,286 | 25,229 | 25,066 | 27,974 | 28,368 | 25,684 | ||||||||||||||||||||||||
Shareholders equity *** |
14,992 | 13,386 | 12,595 | 11,542 | 11,789 | 12,176 | 11,542 | 12,967 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
45,783 | 41,585 | 45,571 | 42,640 | 45,749 | 49,593 | 50,864 | 49,806 | ||||||||||||||||||||||||
Mutual funds |
42,227 | 38,469 | 42,445 | 39,675 | 42,602 | 46,394 | 47,513 | 46,559 | ||||||||||||||||||||||||
Pension funds |
0 | | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
3,556 | 3,116 | 3,126 | 2,965 | 3,147 | 3,199 | 3,351 | 3,248 | ||||||||||||||||||||||||
Managed and marketed customer funds |
147,233 | 135,368 | 134,230 | 126,866 | 136,165 | 144,636 | 149,127 | 144,616 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
6.90 | 6.49 | 6.12 | 5.64 | 5.74 | 5.78 | 5.64 | 5.05 | ||||||||||||||||||||||||
NPL coverage |
90.4 | 91.3 | 92.0 | 95.1 | 95.2 | 94.8 | 91.4 | 95.4 | ||||||||||||||||||||||||
Cost of credit |
7.46 | 7.07 | 6.72 | 6.34 | 5.82 | 5.38 | 5.14 | 4.91 | ||||||||||||||||||||||||
Spread (Retail Banking) |
13.81 | 13.26 | 12.77 | 12.77 | 12.66 | 12.52 | 11.98 | 11.75 | ||||||||||||||||||||||||
Loan spreads |
13.09 | 12.51 | 11.93 | 11.82 | 11.76 | 11.60 | 10.98 | 10.79 | ||||||||||||||||||||||||
Deposit spreads |
0.72 | 0.75 | 0.84 | 0.95 | 0.90 | 0.92 | 1.00 | 0.96 |
Brazil
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
8,959 | 9,207 | (248 | ) | (2.7 | ) | ||||||||||
Net fees |
2,836 | 2,625 | 211 | 8.0 | ||||||||||||
Gains (losses) on financial transactions |
96 | 494 | (398 | ) | (80.6 | ) | ||||||||||
Other operating income * |
117 | 37 | 80 | 214.7 | ||||||||||||
Gross income |
12,008 | 12,363 | (356 | ) | (2.9 | ) | ||||||||||
Operating expenses |
(4,916 | ) | (4,869 | ) | (47 | ) | 1.0 | |||||||||
General administrative expenses |
(4,407 | ) | (4,338 | ) | (69 | ) | 1.6 | |||||||||
Personnel |
(2,386 | ) | (2,344 | ) | (42 | ) | 1.8 | |||||||||
Other general administrative expenses |
(2,021 | ) | (1,994 | ) | (27 | ) | 1.4 | |||||||||
Depreciation and amortisation |
(509 | ) | (531 | ) | 22 | (4.2 | ) | |||||||||
Net operating income |
7,092 | 7,494 | (402 | ) | (5.4 | ) | ||||||||||
Net loan-loss provisions |
(3,682 | ) | (4,476 | ) | 794 | (17.7 | ) | |||||||||
Other income |
(805 | ) | (456 | ) | (349 | ) | 76.5 | |||||||||
Profit before taxes |
2,604 | 2,562 | 42 | 1.6 | ||||||||||||
Tax on profit |
(679 | ) | (698 | ) | 19 | (2.8 | ) | |||||||||
Profit from continuing operations |
1,926 | 1,864 | 61 | 3.3 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,926 | 1,864 | 61 | 3.3 | ||||||||||||
Minority interests |
368 | 422 | (54 | ) | (12.7 | ) | ||||||||||
Attributable profit to the Group |
1,558 | 1,443 | 115 | 8.0 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
74,373 | 67,207 | 7,166 | 10.7 | ||||||||||||
Trading portfolio (w/o loans) |
18,256 | 10,439 | 7,817 | 74.9 | ||||||||||||
Available-for-sale financial assets |
22,939 | 14,337 | 8,602 | 60.0 | ||||||||||||
Due from credit institutions ** |
10,276 | 14,903 | (4,627 | ) | (31.0 | ) | ||||||||||
Intangible assets and property and equipment |
2,640 | 2,825 | (185 | ) | (6.6 | ) | ||||||||||
Other assets |
27,803 | 25,748 | 2,055 | 8.0 | ||||||||||||
Total assets/liabilities & shareholders equity |
156,287 | 135,459 | 20,828 | 15.4 | ||||||||||||
Customer deposits ** |
68,539 | 62,195 | 6,344 | 10.2 | ||||||||||||
Marketable debt securities ** |
21,903 | 20,231 | 1,672 | 8.3 | ||||||||||||
Subordinated debt ** |
4,368 | 2,765 | 1,603 | 58.0 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
22,826 | 13,077 | 9,749 | 74.6 | ||||||||||||
Other liabilities |
25,684 | 25,518 | 166 | 0.7 | ||||||||||||
Shareholders equity *** |
12,967 | 11,674 | 1,293 | 11.1 | ||||||||||||
Other managed and marketed customer funds |
49,806 | 43,129 | 6,677 | 15.5 | ||||||||||||
Mutual funds |
46,559 | 40,130 | 6,429 | 16.0 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
3,248 | 2,999 | 248 | 8.3 | ||||||||||||
Managed and marketed customer funds |
144,616 | 128,319 | 16,297 | 12.7 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Brazil
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
2,368 | 2,343 | 2,223 | 2,274 | 2,285 | 2,250 | 2,195 | 2,229 | ||||||||||||||||||||||||
Net fees |
644 | 666 | 620 | 695 | 653 | 672 | 717 | 794 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
182 | 55 | 192 | 66 | 17 | (38 | ) | 147 | (31 | ) | ||||||||||||||||||||||
Other operating income * |
3 | 5 | 11 | 18 | 7 | 44 | 25 | 41 | ||||||||||||||||||||||||
Gross income |
3,196 | 3,069 | 3,045 | 3,053 | 2,962 | 2,929 | 3,084 | 3,033 | ||||||||||||||||||||||||
Operating expenses |
(1,149 | ) | (1,171 | ) | (1,225 | ) | (1,324 | ) | (1,177 | ) | (1,173 | ) | (1,248 | ) | (1,318 | ) | ||||||||||||||||
General administrative expenses |
(1,020 | ) | (1,038 | ) | (1,093 | ) | (1,187 | ) | (1,045 | ) | (1,054 | ) | (1,116 | ) | (1,193 | ) | ||||||||||||||||
Personnel |
(569 | ) | (559 | ) | (580 | ) | (635 | ) | (571 | ) | (580 | ) | (600 | ) | (636 | ) | ||||||||||||||||
Other general administrative expenses |
(451 | ) | (479 | ) | (513 | ) | (551 | ) | (474 | ) | (474 | ) | (516 | ) | (558 | ) | ||||||||||||||||
Depreciation and amortisation |
(128 | ) | (133 | ) | (132 | ) | (138 | ) | (132 | ) | (119 | ) | (133 | ) | (125 | ) | ||||||||||||||||
Net operating income |
2,047 | 1,898 | 1,820 | 1,729 | 1,785 | 1,756 | 1,836 | 1,715 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,244 | ) | (1,186 | ) | (1,053 | ) | (993 | ) | (940 | ) | (914 | ) | (924 | ) | (904 | ) | ||||||||||||||||
Other income |
(66 | ) | (114 | ) | (120 | ) | (156 | ) | (148 | ) | (163 | ) | (247 | ) | (248 | ) | ||||||||||||||||
Profit before taxes |
738 | 598 | 647 | 579 | 698 | 679 | 665 | 563 | ||||||||||||||||||||||||
Tax on profit |
(187 | ) | (143 | ) | (185 | ) | (183 | ) | (210 | ) | (184 | ) | (163 | ) | (122 | ) | ||||||||||||||||
Profit from continuing operations |
551 | 455 | 461 | 397 | 487 | 495 | 502 | 442 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
551 | 455 | 461 | 397 | 487 | 495 | 502 | 442 | ||||||||||||||||||||||||
Minority interests |
130 | 91 | 108 | 92 | 110 | 108 | 107 | 44 | ||||||||||||||||||||||||
Attributable profit to the Group |
421 | 363 | 353 | 305 | 378 | 387 | 395 | 398 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
62,183 | 63,973 | 65,514 | 67,207 | 66,538 | 66,582 | 69,780 | 74,373 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
9,437 | 11,015 | 11,011 | 10,439 | 10,987 | 15,794 | 17,349 | 18,256 | ||||||||||||||||||||||||
Available-for-sale financial assets |
13,380 | 13,323 | 11,587 | 14,337 | 19,218 | 17,096 | 14,632 | 22,939 | ||||||||||||||||||||||||
Due from credit institutions ** |
12,291 | 10,024 | 11,027 | 14,903 | 8,787 | 9,436 | 14,337 | 10,276 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
2,658 | 2,660 | 2,703 | 2,825 | 2,716 | 2,605 | 2,624 | 2,640 | ||||||||||||||||||||||||
Other assets |
26,846 | 28,945 | 29,517 | 25,748 | 28,772 | 29,444 | 29,439 | 27,803 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
126,796 | 129,940 | 131,360 | 135,459 | 137,018 | 140,955 | 148,161 | 156,287 | ||||||||||||||||||||||||
Customer deposits ** |
59,984 | 62,092 | 62,121 | 62,195 | 64,028 | 63,764 | 67,841 | 68,539 | ||||||||||||||||||||||||
Marketable debt securities ** |
17,437 | 19,249 | 18,882 | 20,231 | 19,323 | 20,282 | 22,009 | 21,903 | ||||||||||||||||||||||||
Subordinated debt ** |
3,542 | 2,809 | 2,698 | 2,765 | 4,452 | 4,491 | 4,183 | 4,368 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
14,432 | 13,074 | 13,785 | 13,077 | 13,425 | 15,018 | 15,934 | 22,826 | ||||||||||||||||||||||||
Other liabilities |
19,436 | 20,705 | 21,983 | 25,518 | 24,342 | 26,059 | 27,147 | 25,684 | ||||||||||||||||||||||||
Shareholders equity *** |
11,965 | 12,011 | 11,891 | 11,674 | 11,449 | 11,343 | 11,046 | 12,967 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
36,538 | 37,314 | 43,023 | 43,129 | 44,426 | 46,198 | 48,675 | 49,806 | ||||||||||||||||||||||||
Mutual funds |
33,700 | 34,518 | 40,072 | 40,130 | 41,370 | 43,218 | 45,468 | 46,559 | ||||||||||||||||||||||||
Pension funds |
0 | | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
2,838 | 2,796 | 2,951 | 2,999 | 3,056 | 2,980 | 3,207 | 3,248 | ||||||||||||||||||||||||
Managed and marketed customer funds |
117,500 | 121,464 | 126,724 | 128,319 | 132,229 | 134,734 | 142,709 | 144,616 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Mexico
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
2,182 | 2,120 | 62 | 2.9 | ||||||||||||
Net fees |
770 | 783 | (12 | ) | (1.6 | ) | ||||||||||
Gains (losses) on financial transactions |
165 | 141 | 24 | 17.0 | ||||||||||||
Other operating income * |
(45 | ) | (23 | ) | (22 | ) | 94.6 | |||||||||
Gross income |
3,072 | 3,021 | 52 | 1.7 | ||||||||||||
Operating expenses |
(1,260 | ) | (1,225 | ) | (36 | ) | 2.9 | |||||||||
General administrative expenses |
(1,129 | ) | (1,105 | ) | (24 | ) | 2.1 | |||||||||
Personnel |
(607 | ) | (593 | ) | (14 | ) | 2.4 | |||||||||
Other general administrative expenses |
(522 | ) | (512 | ) | (10 | ) | 1.9 | |||||||||
Depreciation and amortisation |
(131 | ) | (120 | ) | (12 | ) | 9.9 | |||||||||
Net operating income |
1,812 | 1,796 | 16 | 0.9 | ||||||||||||
Net loan-loss provisions |
(756 | ) | (801 | ) | 44 | (5.5 | ) | |||||||||
Other income |
2 | 17 | (15 | ) | (89.8 | ) | ||||||||||
Profit before taxes |
1,057 | 1,012 | 45 | 4.5 | ||||||||||||
Tax on profit |
(207 | ) | (79 | ) | (127 | ) | 160.7 | |||||||||
Profit from continuing operations |
851 | 933 | (82 | ) | (8.8 | ) | ||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
851 | 933 | (82 | ) | (8.8 | ) | ||||||||||
Minority interests |
191 | 220 | (29 | ) | (13.4 | ) | ||||||||||
Attributable profit to the Group |
660 | 713 | (53 | ) | (7.4 | ) |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
25,873 | 22,269 | 3,604 | 16.2 | ||||||||||||
Trading portfolio (w/o loans) |
10,185 | 8,685 | 1,500 | 17.3 | ||||||||||||
Available-for-sale financial assets |
4,624 | 3,387 | 1,238 | 36.6 | ||||||||||||
Due from credit institutions ** |
7,058 | 7,975 | (917 | ) | (11.5 | ) | ||||||||||
Intangible assets and property and equipment |
440 | 402 | 38 | 9.5 | ||||||||||||
Other assets |
5,545 | 5,681 | (136 | ) | (2.4 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
53,726 | 48,398 | 5,328 | 11.0 | ||||||||||||
Customer deposits ** |
28,627 | 24,663 | 3,964 | 16.1 | ||||||||||||
Marketable debt securities ** |
3,266 | 2,896 | 370 | 12.8 | ||||||||||||
Subordinated debt ** |
1,088 | 931 | 157 | 16.9 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
6,152 | 5,494 | 658 | 12.0 | ||||||||||||
Other liabilities |
11,004 | 11,601 | (597 | ) | (5.1 | ) | ||||||||||
Shareholders equity *** |
3,589 | 2,814 | 775 | 27.5 | ||||||||||||
Other managed and marketed customer funds |
11,523 | 10,349 | 1,174 | 11.3 | ||||||||||||
Mutual funds |
11,523 | 10,349 | 1,174 | 11.3 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
44,504 | 38,838 | 5,665 | 14.6 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Ratios (%) and other data |
||||||||||||||||
ROE |
14.25 | 15.15 | (0.91 p. | ) | ||||||||||||
Efficiency ratio (with amortisations) |
41.0 | 40.5 | 0.5 p. | |||||||||||||
NPL ratio |
3.84 | 3.66 | 0.18 p. | |||||||||||||
NPL coverage |
86.1 | 97.5 | (11.4 p. | ) | ||||||||||||
Number of employees |
16,933 | 14,745 | 2,188 | 14.8 | ||||||||||||
Number of branches |
1,347 | 1,258 | 89 | 7.1 |
Mexico
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
516 | 541 | 533 | 531 | 509 | 529 | 561 | 584 | ||||||||||||||||||||||||
Net fees |
208 | 189 | 197 | 188 | 190 | 191 | 192 | 198 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
54 | 59 | 31 | (3 | ) | 27 | 62 | 53 | 23 | |||||||||||||||||||||||
Other operating income * |
(8 | ) | 5 | (10 | ) | (11 | ) | (12 | ) | (7 | ) | (15 | ) | (10 | ) | |||||||||||||||||
Gross income |
770 | 795 | 751 | 705 | 713 | 775 | 791 | 793 | ||||||||||||||||||||||||
Operating expenses |
(299 | ) | (304 | ) | (307 | ) | (315 | ) | (307 | ) | (312 | ) | (319 | ) | (322 | ) | ||||||||||||||||
General administrative expenses |
(268 | ) | (272 | ) | (277 | ) | (288 | ) | (273 | ) | (281 | ) | (286 | ) | (288 | ) | ||||||||||||||||
Personnel |
(147 | ) | (151 | ) | (155 | ) | (141 | ) | (142 | ) | (148 | ) | (156 | ) | (162 | ) | ||||||||||||||||
Other general administrative expenses |
(122 | ) | (121 | ) | (122 | ) | (148 | ) | (131 | ) | (133 | ) | (130 | ) | (127 | ) | ||||||||||||||||
Depreciation and amortisation |
(30 | ) | (33 | ) | (30 | ) | (27 | ) | (33 | ) | (31 | ) | (33 | ) | (34 | ) | ||||||||||||||||
Net operating income |
472 | 490 | 444 | 390 | 407 | 463 | 471 | 471 | ||||||||||||||||||||||||
Net loan-loss provisions |
(142 | ) | (184 | ) | (257 | ) | (218 | ) | (179 | ) | (191 | ) | (210 | ) | (177 | ) | ||||||||||||||||
Other income |
26 | (2 | ) | (3 | ) | (4 | ) | (2 | ) | (2 | ) | 6 | (1 | ) | ||||||||||||||||||
Profit before taxes |
355 | 305 | 184 | 168 | 226 | 271 | 267 | 293 | ||||||||||||||||||||||||
Tax on profit |
(40 | ) | (42 | ) | (22 | ) | 25 | (48 | ) | (56 | ) | (50 | ) | (52 | ) | |||||||||||||||||
Profit from continuing operations |
315 | 263 | 162 | 193 | 178 | 214 | 217 | 242 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
315 | 263 | 162 | 193 | 178 | 214 | 217 | 242 | ||||||||||||||||||||||||
Minority interests |
74 | 63 | 39 | 44 | 40 | 46 | 49 | 56 | ||||||||||||||||||||||||
Attributable profit to the Group |
241 | 199 | 123 | 149 | 138 | 169 | 167 | 186 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
23,279 | 22,440 | 21,007 | 22,269 | 22,381 | 24,516 | 26,162 | 25,873 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
14,661 | 12,644 | 10,306 | 8,685 | 11,293 | 11,603 | 12,469 | 10,185 | ||||||||||||||||||||||||
Available-for-sale financial assets |
2,386 | 3,192 | 3,116 | 3,387 | 3,475 | 3,944 | 4,097 | 4,624 | ||||||||||||||||||||||||
Due from credit institutions ** |
12,927 | 5,857 | 7,518 | 7,975 | 8,347 | 6,975 | 9,606 | 7,058 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
400 | 380 | 377 | 402 | 395 | 397 | 392 | 440 | ||||||||||||||||||||||||
Other assets |
5,131 | 4,774 | 4,931 | 5,681 | 5,637 | 5,494 | 5,463 | 5,545 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
58,785 | 49,287 | 47,254 | 48,398 | 51,529 | 52,928 | 58,189 | 53,726 | ||||||||||||||||||||||||
Customer deposits ** |
26,014 | 26,497 | 25,783 | 24,663 | 25,592 | 24,803 | 28,691 | 28,627 | ||||||||||||||||||||||||
Marketable debt securities ** |
3,642 | 3,214 | 2,456 | 2,896 | 2,496 | 3,818 | 3,791 | 3,266 | ||||||||||||||||||||||||
Subordinated debt ** |
| | | 931 | 946 | 971 | 1,027 | 1,088 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
8,085 | 4,828 | 4,472 | 5,494 | 5,922 | 7,840 | 6,576 | 6,152 | ||||||||||||||||||||||||
Other liabilities |
16,580 | 10,676 | 11,028 | 11,601 | 12,808 | 11,684 | 14,142 | 11,004 | ||||||||||||||||||||||||
Shareholders equity *** |
4,463 | 4,072 | 3,515 | 2,814 | 3,765 | 3,812 | 3,962 | 3,589 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
11,300 | 10,789 | 10,293 | 10,349 | 11,016 | 11,724 | 12,406 | 11,523 | ||||||||||||||||||||||||
Mutual funds |
11,300 | 10,789 | 10,293 | 10,349 | 11,016 | 11,724 | 12,406 | 11,523 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
| | | | | | | | ||||||||||||||||||||||||
Managed and marketed customer funds |
40,957 | 40,500 | 38,532 | 38,838 | 40,049 | 41,316 | 45,915 | 44,504 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item | ||||||||||||||||||||||||||||||||
(***).- Not including profit of the year | ||||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
1.92 | 2.20 | 3.58 | 3.66 | 3.62 | 3.52 | 3.74 | 3.84 | ||||||||||||||||||||||||
NPL coverage |
157.1 | 142.7 | 99.0 | 97.5 | 98.6 | 96.6 | 90.1 | 86.1 | ||||||||||||||||||||||||
Cost of credit |
2.46 | 2.73 | 3.27 | 3.47 | 3.59 | 3.58 | 3.26 | 2.98 | ||||||||||||||||||||||||
Spread (Retail Banking) |
10.32 | 10.05 | 9.90 | 9.74 | 9.69 | 9.29 | 9.07 | 9.04 | ||||||||||||||||||||||||
Loan spreads |
8.46 | 8.41 | 8.34 | 8.23 | 8.17 | 7.83 | 7.69 | 7.71 | ||||||||||||||||||||||||
Deposit spreads |
1.86 | 1.64 | 1.56 | 1.51 | 1.52 | 1.46 | 1.38 | 1.33 |
Mexico
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
2,182 | 2,034 | 148 | 7.3 | ||||||||||||
Net fees |
770 | 751 | 19 | 2.6 | ||||||||||||
Gains (losses) on financial transactions |
165 | 135 | 30 | 21.9 | ||||||||||||
Other operating income * |
(45 | ) | (22 | ) | (23 | ) | 102.9 | |||||||||
Gross income |
3,072 | 2,898 | 174 | 6.0 | ||||||||||||
Operating expenses |
(1,260 | ) | (1,175 | ) | (85 | ) | 7.2 | |||||||||
General administrative expenses |
(1,129 | ) | (1,060 | ) | (68 | ) | 6.5 | |||||||||
Personnel |
(607 | ) | (569 | ) | (38 | ) | 6.7 | |||||||||
Other general administrative expenses |
(522 | ) | (491 | ) | (30 | ) | 6.2 | |||||||||
Depreciation and amortisation |
(131 | ) | (115 | ) | (17 | ) | 14.6 | |||||||||
Net operating income |
1,812 | 1,723 | 89 | 5.2 | ||||||||||||
Net loan-loss provisions |
(756 | ) | (768 | ) | 12 | (1.6 | ) | |||||||||
Other income |
2 | 17 | (15 | ) | (89.4 | ) | ||||||||||
Profit before taxes |
1,057 | 971 | 86 | 8.9 | ||||||||||||
Tax on profit |
(207 | ) | (76 | ) | (131 | ) | 171.8 | |||||||||
Profit from continuing operations |
851 | 895 | (44 | ) | (4.9 | ) | ||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
851 | 895 | (44 | ) | (4.9 | ) | ||||||||||
Minority interests |
191 | 211 | (21 | ) | (9.7 | ) | ||||||||||
Attributable profit to the Group |
660 | 684 | (24 | ) | (3.5 | ) |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
25,873 | 22,525 | 3,348 | 14.9 | ||||||||||||
Trading portfolio (w/o loans) |
10,185 | 8,785 | 1,401 | 15.9 | ||||||||||||
Available-for-sale financial assets |
4,624 | 3,425 | 1,199 | 35.0 | ||||||||||||
Due from credit institutions ** |
7,058 | 8,066 | (1,008 | ) | (12.5 | ) | ||||||||||
Intangible assets and property and equipment |
440 | 407 | 34 | 8.3 | ||||||||||||
Other assets |
5,545 | 5,746 | (201 | ) | (3.5 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
53,726 | 48,954 | 4,772 | 9.7 | ||||||||||||
Customer deposits ** |
28,627 | 24,946 | 3,681 | 14.8 | ||||||||||||
Marketable debt securities ** |
3,266 | 2,929 | 336 | 11.5 | ||||||||||||
Subordinated debt ** |
1,088 | 942 | 147 | 15.6 | ||||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
6,152 | 5,557 | 595 | 10.7 | ||||||||||||
Other liabilities |
11,004 | 11,734 | (730 | ) | (6.2 | ) | ||||||||||
Shareholders equity *** |
3,589 | 2,847 | 743 | 26.1 | ||||||||||||
Other managed and marketed customer funds |
11,523 | 10,468 | 1,055 | 10.1 | ||||||||||||
Mutual funds |
11,523 | 10,468 | 1,055 | 10.1 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
44,504 | 39,284 | 5,219 | 13.3 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Mexico
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
489 | 498 | 516 | 532 | 523 | 534 | 552 | 573 | ||||||||||||||||||||||||
Net fees |
197 | 174 | 191 | 189 | 195 | 193 | 189 | 194 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
51 | 55 | 30 | (1 | ) | 27 | 63 | 52 | 22 | |||||||||||||||||||||||
Other operating income * |
(8 | ) | 5 | (9 | ) | (10 | ) | (13 | ) | (7 | ) | (15 | ) | (10 | ) | |||||||||||||||||
Gross income |
729 | 732 | 728 | 709 | 733 | 783 | 778 | 778 | ||||||||||||||||||||||||
Operating expenses |
(283 | ) | (280 | ) | (297 | ) | (315 | ) | (315 | ) | (315 | ) | (314 | ) | (316 | ) | ||||||||||||||||
General administrative expenses |
(254 | ) | (250 | ) | (268 | ) | (288 | ) | (281 | ) | (284 | ) | (282 | ) | (283 | ) | ||||||||||||||||
Personnel |
(139 | ) | (139 | ) | (150 | ) | (141 | ) | (146 | ) | (149 | ) | (154 | ) | (159 | ) | ||||||||||||||||
Other general administrative expenses |
(115 | ) | (111 | ) | (118 | ) | (147 | ) | (135 | ) | (135 | ) | (128 | ) | (124 | ) | ||||||||||||||||
Depreciation and amortisation |
(29 | ) | (30 | ) | (29 | ) | (27 | ) | (34 | ) | (31 | ) | (33 | ) | (33 | ) | ||||||||||||||||
Net operating income |
446 | 452 | 431 | 394 | 418 | 468 | 464 | 462 | ||||||||||||||||||||||||
Net loan-loss provisions |
(134 | ) | (170 | ) | (247 | ) | (218 | ) | (183 | ) | (193 | ) | (207 | ) | (173 | ) | ||||||||||||||||
Other income |
24 | (2 | ) | (3 | ) | (3 | ) | (2 | ) | (2 | ) | 6 | (1 | ) | ||||||||||||||||||
Profit before taxes |
336 | 280 | 181 | 174 | 233 | 274 | 263 | 288 | ||||||||||||||||||||||||
Tax on profit |
(38 | ) | (39 | ) | (21 | ) | 22 | (50 | ) | (57 | ) | (50 | ) | (50 | ) | |||||||||||||||||
Profit from continuing operations |
298 | 241 | 160 | 196 | 183 | 217 | 214 | 238 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
298 | 241 | 160 | 196 | 183 | 217 | 214 | 238 | ||||||||||||||||||||||||
Minority interests |
70 | 58 | 38 | 45 | 41 | 46 | 49 | 55 | ||||||||||||||||||||||||
Attributable profit to the Group |
228 | 183 | 122 | 151 | 142 | 171 | 165 | 183 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
20,604 | 21,402 | 20,981 | 22,525 | 22,565 | 24,303 | 24,888 | 25,873 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
12,976 | 12,059 | 10,293 | 8,785 | 11,386 | 11,502 | 11,862 | 10,185 | ||||||||||||||||||||||||
Available-for-sale financial assets |
2,112 | 3,044 | 3,112 | 3,425 | 3,504 | 3,910 | 3,898 | 4,624 | ||||||||||||||||||||||||
Due from credit institutions ** |
11,442 | 5,586 | 7,509 | 8,066 | 8,416 | 6,914 | 9,138 | 7,058 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
354 | 363 | 377 | 407 | 398 | 393 | 373 | 440 | ||||||||||||||||||||||||
Other assets |
4,542 | 4,553 | 4,925 | 5,746 | 5,683 | 5,446 | 5,197 | 5,545 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
52,029 | 47,007 | 47,196 | 48,954 | 51,952 | 52,467 | 55,355 | 53,726 | ||||||||||||||||||||||||
Customer deposits ** |
23,025 | 25,271 | 25,752 | 24,946 | 25,802 | 24,587 | 27,294 | 28,627 | ||||||||||||||||||||||||
Marketable debt securities ** |
3,224 | 3,065 | 2,453 | 2,929 | 2,516 | 3,785 | 3,606 | 3,266 | ||||||||||||||||||||||||
Subordinated debt ** |
| | | 942 | 954 | 962 | 977 | 1,088 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
7,156 | 4,605 | 4,467 | 5,557 | 5,971 | 7,772 | 6,256 | 6,152 | ||||||||||||||||||||||||
Other liabilities |
14,674 | 10,182 | 11,014 | 11,734 | 12,913 | 11,582 | 13,453 | 11,004 | ||||||||||||||||||||||||
Shareholders equity *** |
3,950 | 3,883 | 3,511 | 2,847 | 3,796 | 3,779 | 3,769 | 3,589 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
10,001 | 10,290 | 10,281 | 10,468 | 11,106 | 11,622 | 11,802 | 11,523 | ||||||||||||||||||||||||
Mutual funds |
10,001 | 10,290 | 10,281 | 10,468 | 11,106 | 11,622 | 11,802 | 11,523 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
| | | | | | | | ||||||||||||||||||||||||
Managed and marketed customer funds |
36,250 | 38,626 | 38,486 | 39,284 | 40,378 | 40,956 | 43,679 | 44,504 |
(**).- | Including all on-balance sheet balances for this item |
(***).- | Not including profit of the year |
Chile
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
1,734 | 1,696 | 38 | 2.2 | ||||||||||||
Net fees |
329 | 371 | (42 | ) | (11.4 | ) | ||||||||||
Gains (losses) on financial transactions |
116 | 167 | (51 | ) | (30.5 | ) | ||||||||||
Other operating income * |
18 | 14 | 3 | 22.5 | ||||||||||||
Gross income |
2,197 | 2,249 | (52 | ) | (2.3 | ) | ||||||||||
Operating expenses |
(854 | ) | (926 | ) | 72 | (7.8 | ) | |||||||||
General administrative expenses |
(782 | ) | (819 | ) | 36 | (4.4 | ) | |||||||||
Personnel |
(484 | ) | (507 | ) | 23 | (4.6 | ) | |||||||||
Other general administrative expenses |
(299 | ) | (312 | ) | 13 | (4.1 | ) | |||||||||
Depreciation and amortisation |
(72 | ) | (108 | ) | 36 | (33.5 | ) | |||||||||
Net operating income |
1,343 | 1,322 | 20 | 1.5 | ||||||||||||
Net loan-loss provisions |
(521 | ) | (597 | ) | 76 | (12.8 | ) | |||||||||
Other income |
(24 | ) | 4 | (28 | ) | | ||||||||||
Profit before taxes |
798 | 730 | 68 | 9.3 | ||||||||||||
Tax on profit |
(59 | ) | (107 | ) | 48 | (45.1 | ) | |||||||||
Profit from continuing operations |
739 | 623 | 116 | 18.7 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
739 | 623 | 116 | 18.7 | ||||||||||||
Minority interests |
230 | 187 | 42 | 22.7 | ||||||||||||
Attributable profit to the Group |
509 | 435 | 74 | 17.0 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
30,550 | 28,783 | 1,767 | 6.1 | ||||||||||||
Trading portfolio (w/o loans) |
3,075 | 1,388 | 1,687 | 121.5 | ||||||||||||
Available-for-sale financial assets |
2,274 | 2,385 | (111 | ) | (4.7 | ) | ||||||||||
Due from credit institutions ** |
3,837 | 2,599 | 1,238 | 47.7 | ||||||||||||
Intangible assets and property and equipment |
347 | 327 | 20 | 6.2 | ||||||||||||
Other assets |
2,680 | 3,072 | (392 | ) | (12.8 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
42,763 | 38,553 | 4,210 | 10.9 | ||||||||||||
Customer deposits ** |
23,352 | 20,988 | 2,364 | 11.3 | ||||||||||||
Marketable debt securities ** |
6,650 | 6,022 | 628 | 10.4 | ||||||||||||
Subordinated debt ** |
985 | 1,147 | (163 | ) | (14.2 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
4,382 | 4,253 | 129 | 3.0 | ||||||||||||
Other liabilities |
4,932 | 4,021 | 911 | 22.6 | ||||||||||||
Shareholders equity *** |
2,463 | 2,122 | 341 | 16.1 | ||||||||||||
Other managed and marketed customer funds |
7,256 | 5,469 | 1,787 | 32.7 | ||||||||||||
Mutual funds |
5,564 | 4,067 | 1,497 | 36.8 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
1,693 | 1,402 | 291 | 20.7 | ||||||||||||
Managed and marketed customer funds |
38,242 | 33,626 | 4,616 | 13.7 | ||||||||||||
(**).- Including all on-balance sheet balances for this item | ||||||||||||||||
(***).- Not including profit of the year | ||||||||||||||||
Ratios (%) and other data |
||||||||||||||||
ROE |
19.89 | 17.19 | 2.70 p. | |||||||||||||
Efficiency ratio (with amortisations) |
38.9 | 41.2 | (2.3 p. | ) | ||||||||||||
NPL ratio |
5.97 | 5.91 | 0.06 p. | |||||||||||||
NPL coverage |
52.4 | 51.1 | 1.3 p. | |||||||||||||
Number of employees |
12,081 | 12,200 | (119 | ) | (1.0 | ) | ||||||||||
Number of branches |
475 | 493 | (18 | ) | (3.7 | ) |
Chile
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
410 | 406 | 446 | 434 | 408 | 447 | 387 | 491 | ||||||||||||||||||||||||
Net fees |
102 | 96 | 87 | 87 | 81 | 78 | 83 | 86 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
31 | 53 | 38 | 45 | 39 | 20 | 30 | 28 | ||||||||||||||||||||||||
Other operating income * |
7 | 5 | 2 | (0 | ) | 5 | 5 | 5 | 3 | |||||||||||||||||||||||
Gross income |
550 | 560 | 573 | 566 | 533 | 551 | 505 | 608 | ||||||||||||||||||||||||
Operating expenses |
(232 | ) | (245 | ) | (231 | ) | (218 | ) | (201 | ) | (210 | ) | (217 | ) | (226 | ) | ||||||||||||||||
General administrative expenses |
(203 | ) | (219 | ) | (203 | ) | (194 | ) | (180 | ) | (197 | ) | (197 | ) | (209 | ) | ||||||||||||||||
Personnel |
(124 | ) | (136 | ) | (126 | ) | (121 | ) | (108 | ) | (123 | ) | (122 | ) | (131 | ) | ||||||||||||||||
Other general administrative expenses |
(78 | ) | (83 | ) | (78 | ) | (73 | ) | (72 | ) | (74 | ) | (75 | ) | (78 | ) | ||||||||||||||||
Depreciation and amortisation |
(29 | ) | (27 | ) | (27 | ) | (24 | ) | (21 | ) | (13 | ) | (20 | ) | (18 | ) | ||||||||||||||||
Net operating income |
319 | 314 | 342 | 348 | 332 | 341 | 288 | 382 | ||||||||||||||||||||||||
Net loan-loss provisions |
(155 | ) | (147 | ) | (153 | ) | (142 | ) | (116 | ) | (118 | ) | (131 | ) | (156 | ) | ||||||||||||||||
Other income |
(1 | ) | 3 | 6 | (4 | ) | (7 | ) | (3 | ) | 3 | (18 | ) | |||||||||||||||||||
Profit before taxes |
163 | 170 | 194 | 203 | 209 | 220 | 160 | 209 | ||||||||||||||||||||||||
Tax on profit |
(15 | ) | (30 | ) | (28 | ) | (34 | ) | (33 | ) | (29 | ) | (25 | ) | 28 | |||||||||||||||||
Profit from continuing operations |
148 | 140 | 166 | 169 | 176 | 192 | 136 | 236 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
148 | 140 | 166 | 169 | 176 | 192 | 136 | 236 | ||||||||||||||||||||||||
Minority interests |
44 | 43 | 50 | 50 | 53 | 59 | 43 | 74 | ||||||||||||||||||||||||
Attributable profit to the Group |
103 | 97 | 116 | 119 | 123 | 132 | 92 | 162 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
31,615 | 30,085 | 29,697 | 28,783 | 27,993 | 28,701 | 29,057 | 30,550 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
1,549 | 1,470 | 1,086 | 1,388 | 1,764 | 2,106 | 2,723 | 3,075 | ||||||||||||||||||||||||
Available-for-sale financial assets |
3,133 | 2,368 | 2,485 | 2,385 | 2,454 | 1,796 | 2,192 | 2,274 | ||||||||||||||||||||||||
Due from credit institutions ** |
3,720 | 3,122 | 2,888 | 2,599 | 2,922 | 2,851 | 3,630 | 3,837 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
376 | 341 | 324 | 327 | 313 | 281 | 295 | 347 | ||||||||||||||||||||||||
Other assets |
2,764 | 2,661 | 3,274 | 3,072 | 2,562 | 2,091 | 2,749 | 2,680 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
43,156 | 40,046 | 39,753 | 38,553 | 38,009 | 37,826 | 40,647 | 42,763 | ||||||||||||||||||||||||
Customer deposits ** |
23,224 | 21,961 | 22,076 | 20,988 | 20,436 | 19,929 | 21,294 | 23,352 | ||||||||||||||||||||||||
Marketable debt securities ** |
6,461 | 6,026 | 5,949 | 6,022 | 5,399 | 6,146 | 6,047 | 6,650 | ||||||||||||||||||||||||
Subordinated debt ** |
1,164 | 1,039 | 1,005 | 1,147 | 1,110 | 948 | 1,152 | 985 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
5,284 | 4,691 | 4,615 | 4,253 | 4,548 | 4,643 | 5,129 | 4,382 | ||||||||||||||||||||||||
Other liabilities |
4,174 | 4,015 | 3,894 | 4,021 | 4,041 | 3,941 | 4,812 | 4,932 | ||||||||||||||||||||||||
Shareholders equity *** |
2,849 | 2,313 | 2,213 | 2,122 | 2,476 | 2,219 | 2,213 | 2,463 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
6,286 | 5,686 | 5,670 | 5,469 | 5,864 | 6,346 | 6,777 | 7,256 | ||||||||||||||||||||||||
Mutual funds |
4,844 | 4,349 | 4,290 | 4,067 | 4,427 | 4,850 | 5,194 | 5,564 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
1,442 | 1,337 | 1,380 | 1,402 | 1,437 | 1,496 | 1,583 | 1,693 | ||||||||||||||||||||||||
Managed and marketed customer funds |
37,135 | 34,712 | 34,700 | 33,626 | 32,808 | 33,368 | 35,270 | 38,242 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item | ||||||||||||||||||||||||||||||||
(***).- Not including profit of the year | ||||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
5.51 | 5.81 | 6.00 | 5.91 | 5.99 | 5.94 | 5.98 | 5.97 | ||||||||||||||||||||||||
NPL coverage |
53.9 | 49.9 | 49.7 | 51.1 | 50.7 | 51.7 | 52.3 | 52.4 | ||||||||||||||||||||||||
Cost of credit |
1.95 | 2.00 | 1.96 | 1.92 | 1.82 | 1.76 | 1.71 | 1.75 | ||||||||||||||||||||||||
Spread (Retail Banking) |
6.70 | 6.74 | 6.43 | 6.29 | 6.33 | 6.37 | 6.32 | 6.14 | ||||||||||||||||||||||||
Loan spreads |
4.31 | 4.27 | 4.01 | 3.98 | 3.98 | 4.00 | 3.97 | 3.87 | ||||||||||||||||||||||||
Deposit spreads |
2.39 | 2.47 | 2.42 | 2.31 | 2.35 | 2.37 | 2.35 | 2.27 |
Chile
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
1,734 | 1,472 | 262 | 17.8 | ||||||||||||
Net fees |
329 | 322 | 7 | 2.2 | ||||||||||||
Gains (losses) on financial transactions |
116 | 145 | (29 | ) | (19.9 | ) | ||||||||||
Other operating income * |
18 | 12 | 5 | 41.2 | ||||||||||||
Gross income |
2,197 | 1,951 | 246 | 12.6 | ||||||||||||
Operating expenses |
(854 | ) | (804 | ) | (50 | ) | 6.3 | |||||||||
General administrative expenses |
(782 | ) | (710 | ) | (72 | ) | 10.2 | |||||||||
Personnel |
(484 | ) | (440 | ) | (44 | ) | 10.0 | |||||||||
Other general administrative expenses |
(299 | ) | (270 | ) | (28 | ) | 10.5 | |||||||||
Depreciation and amortisation |
(72 | ) | (93 | ) | 22 | (23.4 | ) | |||||||||
Net operating income |
1,343 | 1,147 | 195 | 17.0 | ||||||||||||
Net loan-loss provisions |
(521 | ) | (518 | ) | (3 | ) | 0.5 | |||||||||
Other income |
(24 | ) | 4 | (28 | ) | | ||||||||||
Profit before taxes |
798 | 633 | 165 | 26.0 | ||||||||||||
Tax on profit |
(59 | ) | (93 | ) | 34 | (36.7 | ) | |||||||||
Profit from continuing operations |
739 | 540 | 199 | 36.8 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
739 | 540 | 199 | 36.8 | ||||||||||||
Minority interests |
230 | 163 | 67 | 41.4 | ||||||||||||
Attributable profit to the Group |
509 | 378 | 132 | 34.8 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
30,550 | 28,285 | 2,265 | 8.0 | ||||||||||||
Trading portfolio (w/o loans) |
3,075 | 1,364 | 1,711 | 125.4 | ||||||||||||
Available-for-sale financial assets |
2,274 | 2,344 | (70 | ) | (3.0 | ) | ||||||||||
Due from credit institutions ** |
3,837 | 2,554 | 1,283 | 50.2 | ||||||||||||
Intangible assets and property and equipment |
347 | 321 | 26 | 8.1 | ||||||||||||
Other assets |
2,680 | 3,019 | (339 | ) | (11.2 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
42,763 | 37,887 | 4,876 | 12.9 | ||||||||||||
Customer deposits ** |
23,352 | 20,625 | 2,727 | 13.2 | ||||||||||||
Marketable debt securities ** |
6,650 | 5,918 | 732 | 12.4 | ||||||||||||
Subordinated debt ** |
985 | 1,128 | (143 | ) | (12.7 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
4,382 | 4,180 | 202 | 4.8 | ||||||||||||
Other liabilities |
4,932 | 3,952 | 980 | 24.8 | ||||||||||||
Shareholders equity *** |
2,463 | 2,085 | 377 | 18.1 | ||||||||||||
Other managed and marketed customer funds |
7,256 | 5,374 | 1,882 | 35.0 | ||||||||||||
Mutual funds |
5,564 | 3,997 | 1,567 | 39.2 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
1,693 | 1,378 | 315 | 22.8 | ||||||||||||
Managed and marketed customer funds |
38,242 | 33,045 | 5,197 | 15.7 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
Chile
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
338 | 339 | 394 | 401 | 407 | 449 | 392 | 486 | ||||||||||||||||||||||||
Net fees |
84 | 80 | 77 | 81 | 81 | 79 | 84 | 85 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
26 | 44 | 34 | 42 | 39 | 20 | 30 | 28 | ||||||||||||||||||||||||
Other operating income * |
6 | 5 | 2 | (0 | ) | 5 | 5 | 5 | 3 | |||||||||||||||||||||||
Gross income |
454 | 468 | 507 | 523 | 532 | 553 | 510 | 601 | ||||||||||||||||||||||||
Operating expenses |
(191 | ) | (205 | ) | (205 | ) | (203 | ) | (201 | ) | (211 | ) | (219 | ) | (223 | ) | ||||||||||||||||
General administrative expenses |
(167 | ) | (183 | ) | (181 | ) | (180 | ) | (180 | ) | (198 | ) | (199 | ) | (206 | ) | ||||||||||||||||
Personnel |
(102 | ) | (114 | ) | (112 | ) | (112 | ) | (108 | ) | (124 | ) | (124 | ) | (129 | ) | ||||||||||||||||
Other general administrative expenses |
(65 | ) | (69 | ) | (69 | ) | (68 | ) | (72 | ) | (74 | ) | (76 | ) | (77 | ) | ||||||||||||||||
Depreciation and amortisation |
(24 | ) | (22 | ) | (24 | ) | (23 | ) | (21 | ) | (13 | ) | (20 | ) | (17 | ) | ||||||||||||||||
Net operating income |
263 | 263 | 302 | 320 | 331 | 342 | 292 | 378 | ||||||||||||||||||||||||
Net loan-loss provisions |
(127 | ) | (123 | ) | (136 | ) | (131 | ) | (116 | ) | (118 | ) | (132 | ) | (154 | ) | ||||||||||||||||
Other income |
(1 | ) | 3 | 5 | (3 | ) | (7 | ) | (3 | ) | 3 | (18 | ) | |||||||||||||||||||
Profit before taxes |
134 | 142 | 171 | 186 | 209 | 221 | 162 | 206 | ||||||||||||||||||||||||
Tax on profit |
(13 | ) | (25 | ) | (24 | ) | (31 | ) | (33 | ) | (29 | ) | (25 | ) | 28 | |||||||||||||||||
Profit from continuing operations |
122 | 117 | 146 | 155 | 176 | 192 | 137 | 234 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
122 | 117 | 146 | 155 | 176 | 192 | 137 | 234 | ||||||||||||||||||||||||
Minority interests |
36 | 36 | 44 | 46 | 53 | 60 | 44 | 73 | ||||||||||||||||||||||||
Attributable profit to the Group |
85 | 81 | 102 | 109 | 123 | 133 | 93 | 161 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
25,929 | 26,992 | 27,505 | 28,285 | 28,959 | 29,353 | 29,786 | 30,550 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
1,271 | 1,319 | 1,005 | 1,364 | 1,825 | 2,153 | 2,792 | 3,075 | ||||||||||||||||||||||||
Available-for-sale financial assets |
2,569 | 2,124 | 2,301 | 2,344 | 2,538 | 1,837 | 2,247 | 2,274 | ||||||||||||||||||||||||
Due from credit institutions ** |
3,051 | 2,801 | 2,674 | 2,554 | 3,023 | 2,916 | 3,721 | 3,837 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
308 | 306 | 300 | 321 | 324 | 288 | 303 | 347 | ||||||||||||||||||||||||
Other assets |
2,266 | 2,387 | 3,032 | 3,019 | 2,651 | 2,138 | 2,818 | 2,680 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
35,394 | 35,929 | 36,818 | 37,887 | 39,319 | 38,684 | 41,667 | 42,763 | ||||||||||||||||||||||||
Customer deposits ** |
19,047 | 19,703 | 20,446 | 20,625 | 21,140 | 20,381 | 21,829 | 23,352 | ||||||||||||||||||||||||
Marketable debt securities ** |
5,299 | 5,407 | 5,510 | 5,918 | 5,585 | 6,285 | 6,198 | 6,650 | ||||||||||||||||||||||||
Subordinated debt ** |
955 | 932 | 931 | 1,128 | 1,149 | 969 | 1,181 | 985 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
4,333 | 4,209 | 4,274 | 4,180 | 4,704 | 4,748 | 5,258 | 4,382 | ||||||||||||||||||||||||
Other liabilities |
3,423 | 3,602 | 3,607 | 3,952 | 4,180 | 4,031 | 4,932 | 4,932 | ||||||||||||||||||||||||
Shareholders equity *** |
2,337 | 2,075 | 2,050 | 2,085 | 2,561 | 2,270 | 2,268 | 2,463 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
5,155 | 5,101 | 5,251 | 5,374 | 6,066 | 6,490 | 6,947 | 7,256 | ||||||||||||||||||||||||
Mutual funds |
3,972 | 3,902 | 3,973 | 3,997 | 4,580 | 4,960 | 5,325 | 5,564 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
1,183 | 1,199 | 1,278 | 1,378 | 1,486 | 1,530 | 1,622 | 1,693 | ||||||||||||||||||||||||
Managed and marketed customer funds |
30,456 | 31,144 | 32,138 | 33,045 | 33,940 | 34,126 | 36,155 | 38,242 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
USA
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,642 | 4,172 | 471 | 11.3 | ||||||||||||
Net fees |
683 | 600 | 83 | 13.9 | ||||||||||||
Gains (losses) on financial transactions |
162 | 96 | 66 | 69.5 | ||||||||||||
Other operating income * |
155 | (6 | ) | 161 | | |||||||||||
Gross income |
5,643 | 4,861 | 781 | 16.1 | ||||||||||||
Operating expenses |
(2,031 | ) | (1,887 | ) | (145 | ) | 7.7 | |||||||||
General administrative expenses |
(1,813 | ) | (1,705 | ) | (107 | ) | 6.3 | |||||||||
Personnel |
(1,029 | ) | (958 | ) | (71 | ) | 7.4 | |||||||||
Other general administrative expenses |
(784 | ) | (747 | ) | (36 | ) | 4.9 | |||||||||
Depreciation and amortisation |
(219 | ) | (181 | ) | (38 | ) | 20.7 | |||||||||
Net operating income |
3,611 | 2,975 | 636 | 21.4 | ||||||||||||
Net loan-loss provisions |
(2,233 | ) | (1,520 | ) | (713 | ) | 46.9 | |||||||||
Other income |
11 | (85 | ) | 95 | | |||||||||||
Profit before taxes |
1,389 | 1,370 | 19 | 1.4 | ||||||||||||
Tax on profit |
(370 | ) | (395 | ) | 26 | (6.5 | ) | |||||||||
Profit from continuing operations |
1,019 | 975 | 45 | 4.6 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,019 | 975 | 45 | 4.6 | ||||||||||||
Minority interests |
219 | 174 | 46 | 26.3 | ||||||||||||
Attributable profit to the Group |
800 | 801 | (1 | ) | (0.1 | ) |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
67,175 | 57,374 | 9,801 | 17.1 | ||||||||||||
Trading portfolio (w/o loans) |
926 | 149 | 777 | 521.6 | ||||||||||||
Available-for-sale financial assets |
12,695 | 8,978 | 3,716 | 41.4 | ||||||||||||
Due from credit institutions ** |
2,462 | 1,649 | 813 | 49.3 | ||||||||||||
Intangible assets and property and equipment |
6,858 | 2,144 | 4,715 | 219.9 | ||||||||||||
Other assets |
6,864 | 6,474 | 390 | 6.0 | ||||||||||||
Total assets/liabilities & shareholders equity |
96,982 | 76,768 | 20,213 | 26.3 | ||||||||||||
Customer deposits ** |
46,575 | 39,206 | 7,369 | 18.8 | ||||||||||||
Marketable debt securities ** |
16,000 | 11,989 | 4,010 | 33.4 | ||||||||||||
Subordinated debt ** |
772 | 1,225 | (453 | ) | (37.0 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
17,254 | 11,966 | 5,288 | 44.2 | ||||||||||||
Other liabilities |
5,910 | 4,464 | 1,446 | 32.4 | ||||||||||||
Shareholders equity *** |
10,472 | 7,918 | 2,554 | 32.2 | ||||||||||||
Other managed and marketed customer funds |
7,552 | 5,392 | 2,160 | 40.1 | ||||||||||||
Mutual funds |
1,640 | 807 | 833 | 103.3 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
5,912 | 4,585 | 1,327 | 28.9 | ||||||||||||
Managed and marketed customer funds |
70,897 | 57,811 | 13,086 | 22.6 | ||||||||||||
(**).- Including all on-balance sheet balances for this item | ||||||||||||||||
(***).- Not including profit of the year | ||||||||||||||||
Ratios (%) and other data |
||||||||||||||||
ROE |
7.96 | 9.04 | (1.09 p. | ) | ||||||||||||
Efficiency ratio (with amortisations) |
36.0 | 38.8 | (2.8 p. | ) | ||||||||||||
NPL ratio |
2.54 | 3.09 | (0.55 p. | ) | ||||||||||||
NPL coverage |
192.8 | 148.1 | 44.7 p. | |||||||||||||
Number of employees |
15,919 | 15,334 | 585 | 3.8 | ||||||||||||
Number of branches |
811 | 821 | (10 | ) | (1.2 | ) |
USA
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
988 | 1,047 | 1,078 | 1,059 | 1,098 | 1,139 | 1,185 | 1,220 | ||||||||||||||||||||||||
Net fees |
139 | 146 | 154 | 160 | 164 | 173 | 169 | 177 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
50 | 17 | (10 | ) | 39 | 28 | 15 | 62 | 57 | |||||||||||||||||||||||
Other operating income * |
(12 | ) | (5 | ) | 3 | 8 | 16 | 32 | 41 | 65 | ||||||||||||||||||||||
Gross income |
1,165 | 1,205 | 1,225 | 1,267 | 1,306 | 1,359 | 1,457 | 1,519 | ||||||||||||||||||||||||
Operating expenses |
(444 | ) | (464 | ) | (481 | ) | (498 | ) | (476 | ) | (473 | ) | (516 | ) | (566 | ) | ||||||||||||||||
General administrative expenses |
(404 | ) | (420 | ) | (432 | ) | (450 | ) | (417 | ) | (428 | ) | (459 | ) | (509 | ) | ||||||||||||||||
Personnel |
(234 | ) | (246 | ) | (244 | ) | (235 | ) | (235 | ) | (247 | ) | (259 | ) | (289 | ) | ||||||||||||||||
Other general administrative expenses |
(170 | ) | (174 | ) | (188 | ) | (215 | ) | (182 | ) | (181 | ) | (200 | ) | (220 | ) | ||||||||||||||||
Depreciation and amortisation |
(40 | ) | (43 | ) | (49 | ) | (48 | ) | (60 | ) | (45 | ) | (57 | ) | (57 | ) | ||||||||||||||||
Net operating income |
721 | 741 | 744 | 769 | 830 | 886 | 941 | 953 | ||||||||||||||||||||||||
Net loan-loss provisions |
(256 | ) | (353 | ) | (424 | ) | (487 | ) | (547 | ) | (499 | ) | (611 | ) | (576 | ) | ||||||||||||||||
Other income |
(10 | ) | (19 | ) | (29 | ) | (27 | ) | (2 | ) | (3 | ) | (14 | ) | 30 | |||||||||||||||||
Profit before taxes |
455 | 369 | 291 | 255 | 281 | 384 | 317 | 407 | ||||||||||||||||||||||||
Tax on profit |
(142 | ) | (102 | ) | (74 | ) | (78 | ) | (79 | ) | (120 | ) | (72 | ) | (98 | ) | ||||||||||||||||
Profit from continuing operations |
313 | 268 | 217 | 177 | 202 | 264 | 244 | 309 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
313 | 268 | 217 | 177 | 202 | 264 | 244 | 309 | ||||||||||||||||||||||||
Minority interests |
61 | 44 | 41 | 27 | 44 | 65 | 49 | 61 | ||||||||||||||||||||||||
Attributable profit to the Group |
252 | 224 | 175 | 150 | 158 | 199 | 195 | 248 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
59,339 | 58,708 | 58,214 | 57,374 | 59,088 | 60,006 | 63,729 | 67,175 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
358 | 249 | 210 | 149 | 127 | 248 | 240 | 926 | ||||||||||||||||||||||||
Available-for-sale financial assets |
14,459 | 11,399 | 9,106 | 8,978 | 8,971 | 8,228 | 11,627 | 12,695 | ||||||||||||||||||||||||
Due from credit institutions ** |
1,964 | 1,679 | 1,878 | 1,649 | 2,065 | 2,228 | 2,341 | 2,462 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
659 | 977 | 1,553 | 2,144 | 3,245 | 4,594 | 5,966 | 6,858 | ||||||||||||||||||||||||
Other assets |
4,625 | 6,367 | 6,582 | 6,474 | 5,144 | 6,559 | 5,723 | 6,864 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
81,404 | 79,380 | 77,542 | 76,768 | 78,639 | 81,864 | 89,626 | 96,982 | ||||||||||||||||||||||||
Customer deposits ** |
43,732 | 41,639 | 39,977 | 39,206 | 39,551 | 39,878 | 44,298 | 46,575 | ||||||||||||||||||||||||
Marketable debt securities ** |
11,135 | 10,811 | 12,277 | 11,989 | 12,436 | 14,373 | 15,810 | 16,000 | ||||||||||||||||||||||||
Subordinated debt ** |
2,016 | 1,970 | 1,818 | 1,225 | 683 | 680 | 755 | 772 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
12,513 | 13,384 | 11,852 | 11,966 | 12,053 | 12,580 | 13,717 | 17,254 | ||||||||||||||||||||||||
Other liabilities |
3,425 | 3,366 | 3,545 | 4,464 | 4,725 | 5,067 | 4,950 | 5,910 | ||||||||||||||||||||||||
Shareholders equity *** |
8,585 | 8,209 | 8,072 | 7,918 | 9,192 | 9,287 | 10,096 | 10,472 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
6,303 | 6,271 | 5,558 | 5,392 | 5,356 | 5,731 | 6,855 | 7,552 | ||||||||||||||||||||||||
Mutual funds |
1,360 | 1,429 | 886 | 807 | 843 | 844 | 1,431 | 1,640 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
4,943 | 4,842 | 4,672 | 4,585 | 4,514 | 4,887 | 5,424 | 5,912 | ||||||||||||||||||||||||
Managed and marketed customer funds |
63,184 | 60,691 | 59,630 | 57,811 | 58,025 | 60,661 | 67,718 | 70,897 | ||||||||||||||||||||||||
(**).- Including all on-balance sheet balances for this item | ||||||||||||||||||||||||||||||||
(***).- Not including profit of the year | ||||||||||||||||||||||||||||||||
Other information |
||||||||||||||||||||||||||||||||
NPL ratio |
3.01 | 2.96 | 3.04 | 3.09 | 2.88 | 2.93 | 2.68 | 2.54 | ||||||||||||||||||||||||
NPL coverage |
149.6 | 156.5 | 148.9 | 148.1 | 163.3 | 165.0 | 184.1 | 192.8 | ||||||||||||||||||||||||
Cost of credit |
1.89 | 1.95 | 2.17 | 2.48 | 2.94 | 3.15 | 3.40 | 3.45 | ||||||||||||||||||||||||
Spread (Retail Banking) |
2.85 | 2.85 | 3.09 | 2.90 | 3.17 | 3.22 | 3.25 | 3.05 | ||||||||||||||||||||||||
Loan spreads |
2.51 | 2.52 | 2.52 | 2.49 | 2.44 | 2.57 | 2.61 | 2.50 | ||||||||||||||||||||||||
Deposit spreads |
0.34 | 0.33 | 0.57 | 0.41 | 0.73 | 0.65 | 0.64 | 0.55 |
USA
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,642 | 4,176 | 467 | 11.2 | ||||||||||||
Net fees |
683 | 601 | 83 | 13.7 | ||||||||||||
Gains (losses) on financial transactions |
162 | 96 | 66 | 69.4 | ||||||||||||
Other operating income * |
155 | (6 | ) | 161 | | |||||||||||
Gross income |
5,643 | 4,866 | 776 | 16.0 | ||||||||||||
Operating expenses |
(2,031 | ) | (1,889 | ) | (143 | ) | 7.6 | |||||||||
General administrative expenses |
(1,813 | ) | (1,707 | ) | (105 | ) | 6.2 | |||||||||
Personnel |
(1,029 | ) | (959 | ) | (70 | ) | 7.3 | |||||||||
Other general administrative expenses |
(784 | ) | (748 | ) | (36 | ) | 4.7 | |||||||||
Depreciation and amortisation |
(219 | ) | (181 | ) | (37 | ) | 20.6 | |||||||||
Net operating income |
3,611 | 2,978 | 633 | 21.3 | ||||||||||||
Net loan-loss provisions |
(2,233 | ) | (1,522 | ) | (711 | ) | 46.8 | |||||||||
Other income |
11 | (85 | ) | 95 | | |||||||||||
Profit before taxes |
1,389 | 1,371 | 17 | 1.3 | ||||||||||||
Tax on profit |
(370 | ) | (396 | ) | 26 | (6.6 | ) | |||||||||
Profit from continuing operations |
1,019 | 976 | 44 | 4.5 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,019 | 976 | 44 | 4.5 | ||||||||||||
Minority interests |
219 | 174 | 45 | 26.2 | ||||||||||||
Attributable profit to the Group |
800 | 802 | (2 | ) | (0.2 | ) |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
67,175 | 65,171 | 2,004 | 3.1 | ||||||||||||
Trading portfolio (w/o loans) |
926 | 169 | 757 | 447.3 | ||||||||||||
Available-for-sale financial assets |
12,695 | 10,199 | 2,496 | 24.5 | ||||||||||||
Due from credit institutions ** |
2,462 | 1,873 | 589 | 31.5 | ||||||||||||
Intangible assets and property and equipment |
6,858 | 2,435 | 4,423 | 181.7 | ||||||||||||
Other assets |
6,864 | 7,354 | (490 | ) | (6.7 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
96,982 | 87,201 | 9,780 | 11.2 | ||||||||||||
Customer deposits ** |
46,575 | 44,534 | 2,041 | 4.6 | ||||||||||||
Marketable debt securities ** |
16,000 | 13,619 | 2,381 | 17.5 | ||||||||||||
Subordinated debt ** |
772 | 1,391 | (619 | ) | (44.5 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
17,254 | 13,592 | 3,662 | 26.9 | ||||||||||||
Other liabilities |
5,910 | 5,071 | 839 | 16.5 | ||||||||||||
Shareholders equity *** |
10,472 | 8,995 | 1,477 | 16.4 | ||||||||||||
Other managed and marketed customer funds |
7,552 | 6,124 | 1,427 | 23.3 | ||||||||||||
Mutual funds |
1,640 | 916 | 723 | 78.9 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
5,912 | 5,208 | 704 | 13.5 | ||||||||||||
Managed and marketed customer funds |
70,897 | 65,668 | 5,229 | 8.0 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
USA
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
983 | 1,031 | 1,076 | 1,086 | 1,134 | 1,178 | 1,184 | 1,147 | ||||||||||||||||||||||||
Net fees |
139 | 144 | 154 | 164 | 169 | 178 | 169 | 167 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
49 | 17 | (10 | ) | 39 | 29 | 16 | 62 | 54 | |||||||||||||||||||||||
Other operating income * |
(12 | ) | (5 | ) | 3 | 8 | 17 | 33 | 42 | 63 | ||||||||||||||||||||||
Gross income |
1,160 | 1,186 | 1,223 | 1,298 | 1,349 | 1,406 | 1,456 | 1,431 | ||||||||||||||||||||||||
Operating expenses |
(442 | ) | (456 | ) | (480 | ) | (510 | ) | (492 | ) | (489 | ) | (516 | ) | (535 | ) | ||||||||||||||||
General administrative expenses |
(402 | ) | (414 | ) | (431 | ) | (461 | ) | (430 | ) | (442 | ) | (459 | ) | (481 | ) | ||||||||||||||||
Personnel |
(233 | ) | (243 | ) | (243 | ) | (241 | ) | (242 | ) | (255 | ) | (259 | ) | (273 | ) | ||||||||||||||||
Other general administrative expenses |
(169 | ) | (171 | ) | (188 | ) | (220 | ) | (188 | ) | (187 | ) | (200 | ) | (208 | ) | ||||||||||||||||
Depreciation and amortisation |
(40 | ) | (43 | ) | (49 | ) | (49 | ) | (62 | ) | (47 | ) | (57 | ) | (54 | ) | ||||||||||||||||
Net operating income |
718 | 730 | 742 | 788 | 857 | 916 | 941 | 897 | ||||||||||||||||||||||||
Net loan-loss provisions |
(254 | ) | (348 | ) | (423 | ) | (496 | ) | (565 | ) | (516 | ) | (611 | ) | (541 | ) | ||||||||||||||||
Other income |
(10 | ) | (18 | ) | (28 | ) | (28 | ) | (2 | ) | (3 | ) | (14 | ) | 30 | |||||||||||||||||
Profit before taxes |
453 | 363 | 291 | 265 | 290 | 397 | 315 | 386 | ||||||||||||||||||||||||
Tax on profit |
(141 | ) | (100 | ) | (74 | ) | (81 | ) | (82 | ) | (124 | ) | (71 | ) | (92 | ) | ||||||||||||||||
Profit from continuing operations |
312 | 263 | 217 | 184 | 208 | 273 | 244 | 294 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
312 | 263 | 217 | 184 | 208 | 273 | 244 | 294 | ||||||||||||||||||||||||
Minority interests |
61 | 43 | 41 | 28 | 45 | 68 | 49 | 57 | ||||||||||||||||||||||||
Attributable profit to the Group |
251 | 220 | 176 | 155 | 163 | 205 | 195 | 237 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
62,584 | 63,249 | 64,754 | 65,171 | 67,103 | 67,503 | 66,049 | 67,175 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
378 | 268 | 233 | 169 | 144 | 279 | 249 | 926 | ||||||||||||||||||||||||
Available-for-sale financial assets |
15,250 | 12,281 | 10,129 | 10,199 | 10,188 | 9,256 | 12,050 | 12,695 | ||||||||||||||||||||||||
Due from credit institutions ** |
2,071 | 1,808 | 2,089 | 1,873 | 2,345 | 2,507 | 2,426 | 2,462 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
695 | 1,053 | 1,727 | 2,435 | 3,686 | 5,168 | 6,184 | 6,858 | ||||||||||||||||||||||||
Other assets |
4,878 | 6,860 | 7,321 | 7,354 | 5,842 | 7,379 | 5,931 | 6,864 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
85,856 | 85,519 | 86,254 | 87,201 | 89,307 | 92,092 | 92,889 | 96,982 | ||||||||||||||||||||||||
Customer deposits ** |
46,123 | 44,860 | 44,468 | 44,534 | 44,916 | 44,860 | 45,911 | 46,575 | ||||||||||||||||||||||||
Marketable debt securities ** |
11,743 | 11,647 | 13,657 | 13,619 | 14,123 | 16,169 | 16,386 | 16,000 | ||||||||||||||||||||||||
Subordinated debt ** |
2,126 | 2,123 | 2,023 | 1,391 | 775 | 764 | 782 | 772 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
13,197 | 14,419 | 13,184 | 13,592 | 13,688 | 14,152 | 14,216 | 17,254 | ||||||||||||||||||||||||
Other liabilities |
3,613 | 3,626 | 3,943 | 5,071 | 5,366 | 5,700 | 5,130 | 5,910 | ||||||||||||||||||||||||
Shareholders equity *** |
9,054 | 8,844 | 8,979 | 8,995 | 10,439 | 10,447 | 10,464 | 10,472 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
6,647 | 6,756 | 6,182 | 6,124 | 6,083 | 6,447 | 7,105 | 7,552 | ||||||||||||||||||||||||
Mutual funds |
1,434 | 1,539 | 986 | 916 | 957 | 950 | 1,483 | 1,640 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
5,213 | 5,217 | 5,196 | 5,208 | 5,126 | 5,498 | 5,621 | 5,912 | ||||||||||||||||||||||||
Managed and marketed customer funds |
66,640 | 65,385 | 66,329 | 65,668 | 65,897 | 68,241 | 70,184 | 70,897 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
USA
US$ million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
6,157 | 5,538 | 619 | 11.2 | ||||||||||||
Net fees |
906 | 797 | 110 | 13.7 | ||||||||||||
Gains (losses) on financial transactions |
215 | 127 | 88 | 69.4 | ||||||||||||
Other operating income * |
206 | (8 | ) | 213 | | |||||||||||
Gross income |
7,483 | 6,454 | 1,029 | 16.0 | ||||||||||||
Operating expenses |
(2,694 | ) | (2,504 | ) | (189 | ) | 7.6 | |||||||||
General administrative expenses |
(2,404 | ) | (2,264 | ) | (140 | ) | 6.2 | |||||||||
Personnel |
(1,365 | ) | (1,272 | ) | (93 | ) | 7.3 | |||||||||
Other general administrative expenses |
(1,039 | ) | (992 | ) | (47 | ) | 4.7 | |||||||||
Depreciation and amortisation |
(290 | ) | (240 | ) | (50 | ) | 20.6 | |||||||||
Net operating income |
4,789 | 3,949 | 840 | 21.3 | ||||||||||||
Net loan-loss provisions |
(2,961 | ) | (2,018 | ) | (944 | ) | 46.8 | |||||||||
Other income |
14 | (113 | ) | 127 | | |||||||||||
Profit before taxes |
1,842 | 1,819 | 23 | 1.3 | ||||||||||||
Tax on profit |
(490 | ) | (525 | ) | 35 | (6.6 | ) | |||||||||
Profit from continuing operations |
1,352 | 1,294 | 58 | 4.5 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,352 | 1,294 | 58 | 4.5 | ||||||||||||
Minority interests |
291 | 230 | 60 | 26.2 | ||||||||||||
Attributable profit to the Group |
1,061 | 1,063 | (2 | ) | (0.2 | ) |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Customer loans ** |
81,558 | 79,125 | 2,433 | 3.1 | ||||||||||||
Trading portfolio (w/o loans) |
1,124 | 205 | 919 | 447.3 | ||||||||||||
Available-for-sale financial assets |
15,413 | 12,382 | 3,031 | 24.5 | ||||||||||||
Due from credit institutions ** |
2,990 | 2,274 | 716 | 31.5 | ||||||||||||
Intangible assets and property and equipment |
8,327 | 2,956 | 5,371 | 181.7 | ||||||||||||
Other assets |
8,334 | 8,928 | (595 | ) | (6.7 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
117,745 | 105,871 | 11,874 | 11.2 | ||||||||||||
Customer deposits ** |
56,546 | 54,069 | 2,478 | 4.6 | ||||||||||||
Marketable debt securities ** |
19,425 | 16,535 | 2,890 | 17.5 | ||||||||||||
Subordinated debt ** |
937 | 1,689 | (752 | ) | (44.5 | ) | ||||||||||
Insurance liabilities |
| | | | ||||||||||||
Due to credit institutions ** |
20,948 | 16,502 | 4,446 | 26.9 | ||||||||||||
Other liabilities |
7,175 | 6,157 | 1,018 | 16.5 | ||||||||||||
Shareholders equity *** |
12,714 | 10,920 | 1,794 | 16.4 | ||||||||||||
Other managed and marketed customer funds |
9,168 | 7,436 | 1,733 | 23.3 | ||||||||||||
Mutual funds |
1,991 | 1,112 | 878 | 78.9 | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
7,178 | 6,323 | 854 | 13.5 | ||||||||||||
Managed and marketed customer funds |
86,077 | 79,728 | 6,349 | 8.0 |
(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year
USA
US$ million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,304 | 1,367 | 1,427 | 1,440 | 1,504 | 1,562 | 1,570 | 1,521 | ||||||||||||||||||||||||
Net fees |
184 | 191 | 204 | 218 | 224 | 237 | 224 | 221 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
66 | 22 | (13 | ) | 52 | 39 | 21 | 83 | 72 | |||||||||||||||||||||||
Other operating income * |
(16 | ) | (7 | ) | 4 | 11 | 22 | 44 | 55 | 84 | ||||||||||||||||||||||
Gross income |
1,538 | 1,573 | 1,622 | 1,721 | 1,789 | 1,864 | 1,931 | 1,898 | ||||||||||||||||||||||||
Operating expenses |
(586 | ) | (605 | ) | (637 | ) | (676 | ) | (652 | ) | (649 | ) | (684 | ) | (709 | ) | ||||||||||||||||
General administrative expenses |
(533 | ) | (549 | ) | (571 | ) | (611 | ) | (571 | ) | (587 | ) | (609 | ) | (638 | ) | ||||||||||||||||
Personnel |
(308 | ) | (322 | ) | (323 | ) | (319 | ) | (321 | ) | (338 | ) | (343 | ) | (362 | ) | ||||||||||||||||
Other general administrative expenses |
(225 | ) | (227 | ) | (249 | ) | (292 | ) | (249 | ) | (248 | ) | (266 | ) | (276 | ) | ||||||||||||||||
Depreciation and amortisation |
(53 | ) | (57 | ) | (65 | ) | (65 | ) | (82 | ) | (62 | ) | (75 | ) | (71 | ) | ||||||||||||||||
Net operating income |
952 | 968 | 985 | 1,045 | 1,137 | 1,215 | 1,248 | 1,189 | ||||||||||||||||||||||||
Net loan-loss provisions |
(337 | ) | (462 | ) | (561 | ) | (657 | ) | (749 | ) | (684 | ) | (811 | ) | (718 | ) | ||||||||||||||||
Other income |
(14 | ) | (24 | ) | (38 | ) | (37 | ) | (3 | ) | (4 | ) | (19 | ) | 40 | |||||||||||||||||
Profit before taxes |
601 | 481 | 386 | 351 | 385 | 527 | 418 | 512 | ||||||||||||||||||||||||
Tax on profit |
(187 | ) | (132 | ) | (98 | ) | (107 | ) | (108 | ) | (165 | ) | (94 | ) | (122 | ) | ||||||||||||||||
Profit from continuing operations |
413 | 349 | 288 | 244 | 276 | 362 | 324 | 390 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
413 | 349 | 288 | 244 | 276 | 362 | 324 | 390 | ||||||||||||||||||||||||
Minority interests |
81 | 57 | 55 | 38 | 60 | 90 | 65 | 76 | ||||||||||||||||||||||||
Attributable profit to the Group |
333 | 292 | 233 | 206 | 216 | 272 | 259 | 314 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Customer loans ** |
75,983 | 76,791 | 78,618 | 79,125 | 81,470 | 81,956 | 80,190 | 81,558 | ||||||||||||||||||||||||
Trading portfolio (w/o loans) |
458 | 326 | 283 | 205 | 174 | 339 | 302 | 1,124 | ||||||||||||||||||||||||
Available-for-sale financial assets |
18,515 | 14,910 | 12,298 | 12,382 | 12,369 | 11,238 | 14,630 | 15,413 | ||||||||||||||||||||||||
Due from credit institutions ** |
2,515 | 2,196 | 2,536 | 2,274 | 2,847 | 3,043 | 2,946 | 2,990 | ||||||||||||||||||||||||
Intangible assets and property and equipment |
844 | 1,278 | 2,097 | 2,956 | 4,475 | 6,274 | 7,507 | 8,327 | ||||||||||||||||||||||||
Other assets |
5,923 | 8,328 | 8,888 | 8,928 | 7,092 | 8,959 | 7,201 | 8,334 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
104,238 | 103,829 | 104,721 | 105,871 | 108,427 | 111,809 | 112,777 | 117,745 | ||||||||||||||||||||||||
Customer deposits ** |
55,998 | 54,464 | 53,988 | 54,069 | 54,532 | 54,465 | 55,740 | 56,546 | ||||||||||||||||||||||||
Marketable debt securities ** |
14,258 | 14,141 | 16,581 | 16,535 | 17,146 | 19,630 | 19,894 | 19,425 | ||||||||||||||||||||||||
Subordinated debt ** |
2,581 | 2,577 | 2,456 | 1,689 | 941 | 928 | 950 | 937 | ||||||||||||||||||||||||
Insurance liabilities |
| | | | | | | | ||||||||||||||||||||||||
Due to credit institutions ** |
16,022 | 17,506 | 16,007 | 16,502 | 16,619 | 17,182 | 17,260 | 20,948 | ||||||||||||||||||||||||
Other liabilities |
4,386 | 4,402 | 4,787 | 6,157 | 6,514 | 6,920 | 6,228 | 7,175 | ||||||||||||||||||||||||
Shareholders equity *** |
10,993 | 10,738 | 10,902 | 10,920 | 12,674 | 12,684 | 12,704 | 12,714 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
8,070 | 8,202 | 7,506 | 7,436 | 7,385 | 7,828 | 8,626 | 9,168 | ||||||||||||||||||||||||
Mutual funds |
1,741 | 1,869 | 1,197 | 1,112 | 1,162 | 1,153 | 1,801 | 1,991 | ||||||||||||||||||||||||
Pension funds |
| | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
6,329 | 6,333 | 6,309 | 6,323 | 6,224 | 6,675 | 6,825 | 7,178 | ||||||||||||||||||||||||
Managed and marketed customer funds |
80,908 | 79,384 | 80,531 | 79,728 | 80,005 | 82,851 | 85,210 | 86,077 |
(***).- Not including profit of the year
Corporate Activities
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
(1,937 | ) | (2,223 | ) | 286 | (12.9 | ) | |||||||||
Net fees |
(37 | ) | (50 | ) | 13 | (26.2 | ) | |||||||||
Gains (losses) on financial transactions |
1,456 | 1,186 | 270 | 22.8 | ||||||||||||
Other operating income |
60 | 139 | (79 | ) | (56.9 | ) | ||||||||||
Dividends |
30 | 35 | (5 | ) | (13.8 | ) | ||||||||||
Income from equity-accounted method |
(28 | ) | (10 | ) | (18 | ) | 170.1 | |||||||||
Other operating income/expenses |
58 | 114 | (56 | ) | (49.3 | ) | ||||||||||
Gross income |
(458 | ) | (948 | ) | 490 | (51.7 | ) | |||||||||
Operating expenses |
(763 | ) | (696 | ) | (67 | ) | 9.7 | |||||||||
General administrative expenses |
(653 | ) | (555 | ) | (98 | ) | 17.7 | |||||||||
Personnel |
(243 | ) | (221 | ) | (22 | ) | 9.8 | |||||||||
Other general administrative expenses |
(410 | ) | (333 | ) | (77 | ) | 23.0 | |||||||||
Depreciation and amortisation |
(111 | ) | (141 | ) | 31 | (21.8 | ) | |||||||||
Net operating income |
(1,221 | ) | (1,644 | ) | 423 | (25.7 | ) | |||||||||
Net loan-loss provisions |
2 | (201 | ) | 203 | | |||||||||||
Other income |
(571 | ) | (436 | ) | (135 | ) | 30.8 | |||||||||
Ordinary profit before taxes |
(1,790 | ) | (2,282 | ) | 491 | (21.5 | ) | |||||||||
Tax on profit |
6 | 218 | (212 | ) | (97.4 | ) | ||||||||||
Ordinary profit from continuing operations |
(1,785 | ) | (2,064 | ) | 279 | (13.5 | ) | |||||||||
Net profit from discontinued operations |
| (0 | ) | 0 | (100.0 | ) | ||||||||||
Ordinary consolidated profit |
(1,785 | ) | (2,064 | ) | 279 | (13.5 | ) | |||||||||
Minority interests |
4 | 7 | (3 | ) | (43.1 | ) | ||||||||||
Ordinary attributable profit to the Group |
(1,789 | ) | (2,071 | ) | 282 | (13.6 | ) | |||||||||
Net capital gains and provisions |
| | | | ||||||||||||
Attributable profit to the Group |
(1,789 | ) | (2,071 | ) | 282 | (13.6 | ) | |||||||||
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Balance sheet |
||||||||||||||||
Trading portfolio (w/o loans) |
2,916 | 2,743 | 173 | 6.3 | ||||||||||||
Available-for-sale financial assets |
7,285 | 10,676 | (3,391 | ) | (31.8 | ) | ||||||||||
Investments |
643 | 477 | 167 | 35.0 | ||||||||||||
Goodwill |
27,548 | 24,254 | 3,294 | 13.6 | ||||||||||||
Liquidity lent to the Group |
42,130 | 17,712 | 24,419 | 137.9 | ||||||||||||
Capital assigned to Group areas |
72,189 | 65,088 | 7,100 | 10.9 | ||||||||||||
Other assets |
56,127 | 61,880 | (5,753 | ) | (9.3 | ) | ||||||||||
Total assets/liabilities & shareholders equity |
208,837 | 182,829 | 26,009 | 14.2 | ||||||||||||
Customer deposits * |
5,279 | 2,851 | 2,428 | 85.2 | ||||||||||||
Marketable debt securities * |
59,954 | 64,470 | (4,516 | ) | (7.0 | ) | ||||||||||
Subordinated debt |
4,107 | 3,871 | 236 | 6.1 | ||||||||||||
Other liabilities |
53,179 | 30,926 | 22,253 | 72.0 | ||||||||||||
Group capital and reserves ** |
86,318 | 80,711 | 5,608 | 6.9 | ||||||||||||
Other managed and marketed customer funds |
| | | | ||||||||||||
Mutual funds |
| | | | ||||||||||||
Pension funds |
| | | | ||||||||||||
Managed portfolios |
| | | | ||||||||||||
Managed and marketed customer funds |
69,340 | 71,192 | (1,852 | ) | (2.6 | ) |
(*).- | Including all on-balance sheet balances for this item |
(**).- | Not including profit of the year |
Resources | ||||||||||||||||
Number of employees |
2,633 | 2,432 | 201 | 8.3 |
Corporate Activities
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
(576 | ) | (507 | ) | (523 | ) | (617 | ) | (534 | ) | (489 | ) | (461 | ) | (453 | ) | ||||||||||||||||
Net fees |
(12 | ) | (19 | ) | (18 | ) | (1 | ) | (8 | ) | (6 | ) | (5 | ) | (18 | ) | ||||||||||||||||
Gains (losses) on financial transactions |
231 | 359 | 331 | 265 | 302 | 248 | 456 | 449 | ||||||||||||||||||||||||
Other operating income |
35 | 29 | 47 | 28 | 16 | 10 | 20 | 14 | ||||||||||||||||||||||||
Dividends |
4 | 4 | 23 | 4 | 5 | 10 | 11 | 5 | ||||||||||||||||||||||||
Income from equity-accounted method |
(3 | ) | (3 | ) | (6 | ) | 1 | 0 | (15 | ) | (10 | ) | (3 | ) | ||||||||||||||||||
Other operating income/expenses |
34 | 27 | 30 | 23 | 10 | 15 | 19 | 13 | ||||||||||||||||||||||||
Gross income |
(322 | ) | (138 | ) | (163 | ) | (326 | ) | (224 | ) | (237 | ) | 10 | (7 | ) | |||||||||||||||||
Operating expenses |
(177 | ) | (176 | ) | (176 | ) | (167 | ) | (191 | ) | (197 | ) | (194 | ) | (181 | ) | ||||||||||||||||
General administrative expenses |
(155 | ) | (129 | ) | (158 | ) | (113 | ) | (164 | ) | (156 | ) | (163 | ) | (169 | ) | ||||||||||||||||
Personnel |
(68 | ) | (63 | ) | (37 | ) | (53 | ) | (67 | ) | (62 | ) | (39 | ) | (75 | ) | ||||||||||||||||
Other general administrative expenses |
(88 | ) | (66 | ) | (120 | ) | (60 | ) | (97 | ) | (94 | ) | (124 | ) | (94 | ) | ||||||||||||||||
Depreciation and amortisation |
(21 | ) | (47 | ) | (18 | ) | (54 | ) | (27 | ) | (41 | ) | (30 | ) | (12 | ) | ||||||||||||||||
Net operating income |
(499 | ) | (314 | ) | (339 | ) | (493 | ) | (416 | ) | (434 | ) | (183 | ) | (188 | ) | ||||||||||||||||
Net loan-loss provisions |
(29 | ) | (189 | ) | 14 | 2 | 1 | (1 | ) | 0 | 2 | |||||||||||||||||||||
Other income |
(66 | ) | (89 | ) | (124 | ) | (158 | ) | (72 | ) | (67 | ) | (90 | ) | (342 | ) | ||||||||||||||||
Ordinary profit before taxes |
(594 | ) | (591 | ) | (448 | ) | (648 | ) | (487 | ) | (502 | ) | (273 | ) | (529 | ) | ||||||||||||||||
Tax on profit |
51 | 71 | 17 | 79 | 79 | 59 | 11 | (143 | ) | |||||||||||||||||||||||
Ordinary profit from continuing operations |
(543 | ) | (521 | ) | (432 | ) | (569 | ) | (408 | ) | (444 | ) | (262 | ) | (671 | ) | ||||||||||||||||
Net profit from discontinued operations |
| | | (0 | ) | | | | | |||||||||||||||||||||||
Ordinary consolidated profit |
(543 | ) | (521 | ) | (432 | ) | (569 | ) | (408 | ) | (444 | ) | (262 | ) | (671 | ) | ||||||||||||||||
Minority interests |
(0 | ) | (2 | ) | (2 | ) | 11 | (3 | ) | (0 | ) | (2 | ) | 9 | ||||||||||||||||||
Ordinary attributable profit to the Group |
(543 | ) | (519 | ) | (430 | ) | (579 | ) | (405 | ) | (444 | ) | (259 | ) | (681 | ) | ||||||||||||||||
Net capital gains and provisions |
| | | | | | | | ||||||||||||||||||||||||
Attributable profit to the Group |
(543 | ) | (519 | ) | (430 | ) | (579 | ) | (405 | ) | (444 | ) | (259 | ) | (681 | ) | ||||||||||||||||
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Balance sheet |
||||||||||||||||||||||||||||||||
Trading portfolio (w/o loans) |
6,167 | 5,291 | 4,772 | 2,743 | 2,947 | 3,297 | 3,934 | 2,916 | ||||||||||||||||||||||||
Available-for-sale financial assets |
17,521 | 22,492 | 18,655 | 10,676 | 6,892 | 6,863 | 6,375 | 7,285 | ||||||||||||||||||||||||
Investments |
83 | 206 | 237 | 477 | 276 | 542 | 593 | 643 | ||||||||||||||||||||||||
Goodwill |
26,124 | 24,910 | 24,729 | 24,254 | 26,056 | 26,663 | 27,364 | 27,548 | ||||||||||||||||||||||||
Liquidity lent to the Group |
26,732 | 30,605 | 23,866 | 17,712 | 28,985 | 24,882 | 26,437 | 42,130 | ||||||||||||||||||||||||
Capital assigned to Group areas |
74,035 | 70,103 | 67,927 | 65,088 | 70,542 | 70,229 | 71,157 | 72,189 | ||||||||||||||||||||||||
Other assets |
72,248 | 57,661 | 62,225 | 61,880 | 49,132 | 53,592 | 52,132 | 56,127 | ||||||||||||||||||||||||
Total assets/liabilities & shareholders equity |
222,911 | 211,269 | 202,411 | 182,829 | 184,831 | 186,068 | 187,992 | 208,837 | ||||||||||||||||||||||||
Customer deposits* |
3,940 | 7,658 | 4,916 | 2,851 | 1,379 | 1,563 | 1,665 | 5,279 | ||||||||||||||||||||||||
Marketable debt securities* |
78,308 | 73,211 | 69,149 | 64,470 | 62,102 | 60,754 | 56,539 | 59,954 | ||||||||||||||||||||||||
Subordinated debt |
4,471 | 4,412 | 4,593 | 3,871 | 4,173 | 5,263 | 3,481 | 4,107 | ||||||||||||||||||||||||
Other liabilities |
55,239 | 45,040 | 42,888 | 30,926 | 33,109 | 34,470 | 42,549 | 53,179 | ||||||||||||||||||||||||
Group capital and reserves** |
80,953 | 80,947 | 80,866 | 80,711 | 84,068 | 84,019 | 83,758 | 86,318 | ||||||||||||||||||||||||
Other managed and marketed customer funds |
0 | | | | | | | | ||||||||||||||||||||||||
Mutual funds |
| | | | | | | | ||||||||||||||||||||||||
Pension funds |
0 | | | | | | | | ||||||||||||||||||||||||
Managed portfolios |
0 | | | | | | | | ||||||||||||||||||||||||
Managed and marketed customer funds |
86,719 | 85,282 | 78,657 | 71,192 | 67,654 | 67,580 | 61,685 | 69,340 |
(*).- | Including all on-balance sheet balances for this item |
(**).- | Not including profit of the year |
Retail Banking
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
28,493 | 27,745 | 748 | 2.7 | ||||||||||||
Net fees |
7,700 | 7,817 | (117 | ) | (1.5 | ) | ||||||||||
Gains (losses) on financial transactions |
615 | 1,111 | (497 | ) | (44.7 | ) | ||||||||||
Other operating income * |
(177 | ) | (330 | ) | 153 | (46.4 | ) | |||||||||
Gross income |
36,631 | 36,343 | 288 | 0.8 | ||||||||||||
Operating expenses |
(16,659 | ) | (16,948 | ) | 289 | (1.7 | ) | |||||||||
General administrative expenses |
(14,785 | ) | (14,943 | ) | 158 | (1.1 | ) | |||||||||
Personnel |
(8,578 | ) | (8,686 | ) | 107 | (1.2 | ) | |||||||||
Other general administrative expenses |
(6,207 | ) | (6,258 | ) | 50 | (0.8 | ) | |||||||||
Depreciation and amortisation |
(1,874 | ) | (2,005 | ) | 132 | (6.6 | ) | |||||||||
Net operating income |
19,972 | 19,395 | 577 | 3.0 | ||||||||||||
Net loan-loss provisions |
(9,736 | ) | (10,874 | ) | 1,138 | (10.5 | ) | |||||||||
Other income |
(1,335 | ) | (1,057 | ) | (279 | ) | 26.4 | |||||||||
Profit before taxes |
8,901 | 7,464 | 1,437 | 19.2 | ||||||||||||
Tax on profit |
(2,070 | ) | (1,678 | ) | (392 | ) | 23.4 | |||||||||
Profit from continuing operations |
6,831 | 5,786 | 1,045 | 18.1 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 73.2 | |||||||||
Consolidated profit |
6,805 | 5,771 | 1,034 | 17.9 | ||||||||||||
Minority interests |
935 | 952 | (17 | ) | (1.8 | ) | ||||||||||
Attributable profit to the Group |
5,870 | 4,819 | 1,050 | 21.8 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Business volumes |
||||||||||||||||
Customer loans |
629,874 | 583,915 | 45,959 | 7.9 | ||||||||||||
Customer deposits |
522,388 | 508,237 | 14,151 | 2.8 |
Retail Banking
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
7,019 | 7,126 | 6,816 | 6,784 | 6,826 | 7,099 | 7,195 | 7,373 | ||||||||||||||||||||||||
Net fees |
1,995 | 2,029 | 1,896 | 1,897 | 1,855 | 1,889 | 1,945 | 2,010 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
372 | 334 | 214 | 191 | 107 | 80 | 209 | 219 | ||||||||||||||||||||||||
Other operating income * |
(108 | ) | (75 | ) | (79 | ) | (69 | ) | (81 | ) | (26 | ) | (51 | ) | (19 | ) | ||||||||||||||||
Gross income |
9,279 | 9,414 | 8,847 | 8,803 | 8,707 | 9,041 | 9,299 | 9,583 | ||||||||||||||||||||||||
Operating expenses |
(4,265 | ) | (4,270 | ) | (4,144 | ) | (4,269 | ) | (4,022 | ) | (4,065 | ) | (4,209 | ) | (4,363 | ) | ||||||||||||||||
General administrative expenses |
(3,778 | ) | (3,776 | ) | (3,659 | ) | (3,730 | ) | (3,523 | ) | (3,629 | ) | (3,749 | ) | (3,884 | ) | ||||||||||||||||
Personnel |
(2,212 | ) | (2,201 | ) | (2,103 | ) | (2,170 | ) | (2,049 | ) | (2,107 | ) | (2,179 | ) | (2,243 | ) | ||||||||||||||||
Other general administrative expenses |
(1,566 | ) | (1,575 | ) | (1,557 | ) | (1,559 | ) | (1,475 | ) | (1,521 | ) | (1,570 | ) | (1,641 | ) | ||||||||||||||||
Depreciation and amortisation |
(487 | ) | (494 | ) | (485 | ) | (539 | ) | (499 | ) | (437 | ) | (459 | ) | (479 | ) | ||||||||||||||||
Net operating income |
5,013 | 5,145 | 4,703 | 4,534 | 4,685 | 4,976 | 5,090 | 5,220 | ||||||||||||||||||||||||
Net loan-loss provisions |
(2,827 | ) | (2,991 | ) | (2,483 | ) | (2,573 | ) | (2,486 | ) | (2,372 | ) | (2,582 | ) | (2,295 | ) | ||||||||||||||||
Other income |
(171 | ) | (320 | ) | (261 | ) | (305 | ) | (267 | ) | (338 | ) | (404 | ) | (326 | ) | ||||||||||||||||
Profit before taxes |
2,015 | 1,834 | 1,959 | 1,656 | 1,932 | 2,266 | 2,104 | 2,599 | ||||||||||||||||||||||||
Tax on profit |
(441 | ) | (385 | ) | (471 | ) | (381 | ) | (472 | ) | (561 | ) | (475 | ) | (561 | ) | ||||||||||||||||
Profit from continuing operations |
1,574 | 1,449 | 1,489 | 1,275 | 1,460 | 1,704 | 1,629 | 2,038 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | (1 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
1,574 | 1,435 | 1,488 | 1,274 | 1,460 | 1,704 | 1,622 | 2,018 | ||||||||||||||||||||||||
Minority interests |
297 | 238 | 234 | 182 | 217 | 254 | 228 | 235 | ||||||||||||||||||||||||
Attributable profit to the Group |
1,277 | 1,196 | 1,254 | 1,092 | 1,242 | 1,450 | 1,394 | 1,784 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Business volumes |
||||||||||||||||||||||||||||||||
Customer loans |
627,341 | 599,271 | 595,423 | 583,915 | 594,689 | 609,679 | 621,898 | 629,874 | ||||||||||||||||||||||||
Customer deposits |
537,261 | 521,124 | 520,638 | 508,237 | 515,856 | 508,459 | 519,873 | 522,388 |
Retail Banking
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
28,493 | 26,628 | 1,865 | 7.0 | ||||||||||||
Net fees |
7,700 | 7,447 | 253 | 3.4 | ||||||||||||
Gains (losses) on financial transactions |
615 | 1,056 | (442 | ) | (41.8 | ) | ||||||||||
Other operating income * |
(177 | ) | (317 | ) | 140 | (44.2 | ) | |||||||||
Gross income |
36,631 | 34,814 | 1,817 | 5.2 | ||||||||||||
Operating expenses |
(16,659 | ) | (16,303 | ) | (357 | ) | 2.2 | |||||||||
General administrative expenses |
(14,785 | ) | (14,356 | ) | (429 | ) | 3.0 | |||||||||
Personnel |
(8,578 | ) | (8,374 | ) | (204 | ) | 2.4 | |||||||||
Other general administrative expenses |
(6,207 | ) | (5,982 | ) | (225 | ) | 3.8 | |||||||||
Depreciation and amortisation |
(1,874 | ) | (1,947 | ) | 73 | (3.7 | ) | |||||||||
Net operating income |
19,972 | 18,512 | 1,460 | 7.9 | ||||||||||||
Net loan-loss provisions |
(9,736 | ) | (10,352 | ) | 616 | (5.9 | ) | |||||||||
Other income |
(1,335 | ) | (1,008 | ) | (327 | ) | 32.4 | |||||||||
Profit before taxes |
8,901 | 7,151 | 1,749 | 24.5 | ||||||||||||
Tax on profit |
(2,070 | ) | (1,597 | ) | (473 | ) | 29.6 | |||||||||
Profit from continuing operations |
6,831 | 5,555 | 1,276 | 23.0 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (15 | ) | (11 | ) | 70.2 | |||||||||
Consolidated profit |
6,805 | 5,539 | 1,265 | 22.8 | ||||||||||||
Minority interests |
935 | 897 | 38 | 4.2 | ||||||||||||
Attributable profit to the Group |
5,870 | 4,642 | 1,228 | 26.4 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Business volumes |
||||||||||||||||
Customer loans |
629,874 | 605,507 | 24,367 | 4.0 | ||||||||||||
Customer deposits |
522,388 | 525,522 | (3,134 | ) | (0.6 | ) |
Retail Banking
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
6,490 | 6,642 | 6,714 | 6,781 | 6,972 | 7,116 | 7,102 | 7,303 | ||||||||||||||||||||||||
Net fees |
1,840 | 1,883 | 1,853 | 1,871 | 1,887 | 1,889 | 1,921 | 2,003 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
334 | 332 | 204 | 187 | 108 | 81 | 210 | 216 | ||||||||||||||||||||||||
Other operating income * |
(102 | ) | (70 | ) | (79 | ) | (67 | ) | (82 | ) | (25 | ) | (50 | ) | (20 | ) | ||||||||||||||||
Gross income |
8,562 | 8,787 | 8,693 | 8,772 | 8,885 | 9,061 | 9,183 | 9,502 | ||||||||||||||||||||||||
Operating expenses |
(3,989 | ) | (4,009 | ) | (4,069 | ) | (4,237 | ) | (4,096 | ) | (4,073 | ) | (4,159 | ) | (4,331 | ) | ||||||||||||||||
General administrative expenses |
(3,529 | ) | (3,541 | ) | (3,589 | ) | (3,697 | ) | (3,588 | ) | (3,636 | ) | (3,705 | ) | (3,857 | ) | ||||||||||||||||
Personnel |
(2,076 | ) | (2,074 | ) | (2,067 | ) | (2,157 | ) | (2,085 | ) | (2,112 | ) | (2,155 | ) | (2,226 | ) | ||||||||||||||||
Other general administrative expenses |
(1,453 | ) | (1,467 | ) | (1,522 | ) | (1,540 | ) | (1,503 | ) | (1,523 | ) | (1,550 | ) | (1,631 | ) | ||||||||||||||||
Depreciation and amortisation |
(460 | ) | (468 | ) | (480 | ) | (539 | ) | (508 | ) | (438 | ) | (453 | ) | (475 | ) | ||||||||||||||||
Net operating income |
4,574 | 4,778 | 4,624 | 4,536 | 4,789 | 4,988 | 5,025 | 5,170 | ||||||||||||||||||||||||
Net loan-loss provisions |
(2,562 | ) | (2,765 | ) | (2,446 | ) | (2,580 | ) | (2,546 | ) | (2,373 | ) | (2,547 | ) | (2,270 | ) | ||||||||||||||||
Other income |
(159 | ) | (303 | ) | (251 | ) | (295 | ) | (274 | ) | (336 | ) | (398 | ) | (327 | ) | ||||||||||||||||
Profit before taxes |
1,853 | 1,710 | 1,928 | 1,661 | 1,970 | 2,278 | 2,080 | 2,572 | ||||||||||||||||||||||||
Tax on profit |
(403 | ) | (356 | ) | (458 | ) | (380 | ) | (482 | ) | (564 | ) | (468 | ) | (555 | ) | ||||||||||||||||
Profit from continuing operations |
1,449 | 1,354 | 1,470 | 1,281 | 1,488 | 1,714 | 1,612 | 2,018 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (15 | ) | (0 | ) | (0 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
1,449 | 1,339 | 1,469 | 1,281 | 1,487 | 1,714 | 1,605 | 1,998 | ||||||||||||||||||||||||
Minority interests |
269 | 219 | 228 | 181 | 222 | 256 | 225 | 232 | ||||||||||||||||||||||||
Attributable profit to the Group |
1,180 | 1,121 | 1,241 | 1,100 | 1,265 | 1,458 | 1,380 | 1,767 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Business volumes |
||||||||||||||||||||||||||||||||
Customer loans |
627,289 | 614,297 | 611,095 | 605,507 | 615,249 | 619,473 | 619,923 | 629,874 | ||||||||||||||||||||||||
Customer deposits |
536,892 | 533,197 | 533,402 | 525,522 | 532,151 | 515,179 | 517,987 | 522,388 |
Retail Banking Continental Europe
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
7,471 | 6,723 | 748 | 11.1 | ||||||||||||
Net fees |
2,570 | 2,714 | (144 | ) | (5.3 | ) | ||||||||||
Gains (losses) on financial transactions |
299 | 326 | (27 | ) | (8.4 | ) | ||||||||||
Other operating income * |
(214 | ) | (202 | ) | (12 | ) | 6.0 | |||||||||
Gross income |
10,125 | 9,561 | 565 | 5.9 | ||||||||||||
Operating expenses |
(5,079 | ) | (5,301 | ) | 222 | (4.2 | ) | |||||||||
General administrative expenses |
(4,542 | ) | (4,693 | ) | 151 | (3.2 | ) | |||||||||
Personnel |
(2,764 | ) | (2,927 | ) | 163 | (5.6 | ) | |||||||||
Other general administrative expenses |
(1,778 | ) | (1,766 | ) | (12 | ) | 0.7 | |||||||||
Depreciation and amortisation |
(538 | ) | (608 | ) | 71 | (11.6 | ) | |||||||||
Net operating income |
5,046 | 4,259 | 786 | 18.5 | ||||||||||||
Net loan-loss provisions |
(2,336 | ) | (2,615 | ) | 279 | (10.7 | ) | |||||||||
Other income |
(200 | ) | (205 | ) | 6 | (2.7 | ) | |||||||||
Profit before taxes |
2,510 | 1,439 | 1,070 | 74.4 | ||||||||||||
Tax on profit |
(635 | ) | (313 | ) | (322 | ) | 103.0 | |||||||||
Profit from continuing operations |
1,874 | 1,126 | 748 | 66.4 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (6 | ) | (20 | ) | 345.3 | |||||||||
Consolidated profit |
1,848 | 1,120 | 728 | 64.9 | ||||||||||||
Minority interests |
154 | 132 | 22 | 16.7 | ||||||||||||
Attributable profit to the Group |
1,694 | 988 | 706 | 71.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Continental Europe
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,614 | 1,715 | 1,692 | 1,701 | 1,793 | 1,875 | 1,859 | 1,944 | ||||||||||||||||||||||||
Net fees |
685 | 710 | 682 | 637 | 661 | 643 | 629 | 637 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
70 | 111 | 106 | 39 | 37 | 48 | 41 | 172 | ||||||||||||||||||||||||
Other operating income * |
(56 | ) | (40 | ) | (53 | ) | (52 | ) | (53 | ) | (50 | ) | (63 | ) | (48 | ) | ||||||||||||||||
Gross income |
2,313 | 2,496 | 2,426 | 2,326 | 2,439 | 2,517 | 2,466 | 2,704 | ||||||||||||||||||||||||
Operating expenses |
(1,351 | ) | (1,308 | ) | (1,309 | ) | (1,333 | ) | (1,296 | ) | (1,269 | ) | (1,243 | ) | (1,272 | ) | ||||||||||||||||
General administrative expenses |
(1,206 | ) | (1,161 | ) | (1,164 | ) | (1,162 | ) | (1,147 | ) | (1,141 | ) | (1,116 | ) | (1,137 | ) | ||||||||||||||||
Personnel |
(747 | ) | (725 | ) | (719 | ) | (736 | ) | (700 | ) | (686 | ) | (678 | ) | (699 | ) | ||||||||||||||||
Other general administrative expenses |
(459 | ) | (436 | ) | (444 | ) | (426 | ) | (447 | ) | (455 | ) | (438 | ) | (439 | ) | ||||||||||||||||
Depreciation and amortisation |
(145 | ) | (147 | ) | (145 | ) | (171 | ) | (149 | ) | (128 | ) | (127 | ) | (134 | ) | ||||||||||||||||
Net operating income |
962 | 1,188 | 1,117 | 993 | 1,143 | 1,248 | 1,223 | 1,432 | ||||||||||||||||||||||||
Net loan-loss provisions |
(634 | ) | (846 | ) | (499 | ) | (635 | ) | (594 | ) | (601 | ) | (587 | ) | (555 | ) | ||||||||||||||||
Other income |
(64 | ) | (60 | ) | (65 | ) | (16 | ) | (62 | ) | (95 | ) | (88 | ) | 46 | |||||||||||||||||
Profit before taxes |
264 | 281 | 553 | 341 | 487 | 552 | 548 | 923 | ||||||||||||||||||||||||
Tax on profit |
(50 | ) | (48 | ) | (132 | ) | (84 | ) | (104 | ) | (135 | ) | (136 | ) | (260 | ) | ||||||||||||||||
Profit from continuing operations |
214 | 233 | 422 | 257 | 383 | 417 | 412 | 663 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (0 | ) | (0 | ) | (6 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
214 | 233 | 422 | 251 | 383 | 417 | 405 | 643 | ||||||||||||||||||||||||
Minority interests |
28 | 41 | 44 | 20 | 34 | 35 | 42 | 43 | ||||||||||||||||||||||||
Attributable profit to the Group |
187 | 192 | 378 | 232 | 349 | 381 | 363 | 601 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Continental Europe
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
7,471 | 6,704 | 766 | 11.4 | ||||||||||||
Net fees |
2,570 | 2,714 | (144 | ) | (5.3 | ) | ||||||||||
Gains (losses) on financial transactions |
299 | 326 | (28 | ) | (8.5 | ) | ||||||||||
Other operating income * |
(214 | ) | (202 | ) | (12 | ) | 6.0 | |||||||||
Gross income |
10,125 | 9,543 | 583 | 6.1 | ||||||||||||
Operating expenses |
(5,079 | ) | (5,294 | ) | 215 | (4.1 | ) | |||||||||
General administrative expenses |
(4,542 | ) | (4,687 | ) | 145 | (3.1 | ) | |||||||||
Personnel |
(2,764 | ) | (2,924 | ) | 161 | (5.5 | ) | |||||||||
Other general administrative expenses |
(1,778 | ) | (1,763 | ) | (15 | ) | 0.9 | |||||||||
Depreciation and amortisation |
(538 | ) | (608 | ) | 70 | (11.5 | ) | |||||||||
Net operating income |
5,046 | 4,248 | 798 | 18.8 | ||||||||||||
Net loan-loss provisions |
(2,336 | ) | (2,612 | ) | 275 | (10.5 | ) | |||||||||
Other income |
(200 | ) | (205 | ) | 5 | (2.6 | ) | |||||||||
Profit before taxes |
2,510 | 1,432 | 1,078 | 75.3 | ||||||||||||
Tax on profit |
(635 | ) | (311 | ) | (324 | ) | 104.4 | |||||||||
Profit from continuing operations |
1,874 | 1,121 | 754 | 67.3 | ||||||||||||
Net profit from discontinued operations |
(26 | ) | (6 | ) | (21 | ) | 363.0 | |||||||||
Consolidated profit |
1,848 | 1,115 | 733 | 65.8 | ||||||||||||
Minority interests |
154 | 133 | 22 | 16.4 | ||||||||||||
Attributable profit to the Group |
1,694 | 982 | 711 | 72.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Continental Europe
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,604 | 1,709 | 1,691 | 1,700 | 1,793 | 1,873 | 1,857 | 1,948 | ||||||||||||||||||||||||
Net fees |
684 | 710 | 683 | 637 | 661 | 643 | 629 | 638 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
69 | 112 | 106 | 39 | 37 | 48 | 41 | 172 | ||||||||||||||||||||||||
Other operating income * |
(56 | ) | (41 | ) | (53 | ) | (52 | ) | (53 | ) | (50 | ) | (63 | ) | (48 | ) | ||||||||||||||||
Gross income |
2,301 | 2,490 | 2,427 | 2,324 | 2,438 | 2,514 | 2,464 | 2,709 | ||||||||||||||||||||||||
Operating expenses |
(1,346 | ) | (1,306 | ) | (1,310 | ) | (1,332 | ) | (1,296 | ) | (1,268 | ) | (1,242 | ) | (1,274 | ) | ||||||||||||||||
General administrative expenses |
(1,202 | ) | (1,160 | ) | (1,164 | ) | (1,161 | ) | (1,147 | ) | (1,140 | ) | (1,115 | ) | (1,139 | ) | ||||||||||||||||
Personnel |
(745 | ) | (724 | ) | (720 | ) | (736 | ) | (700 | ) | (686 | ) | (678 | ) | (700 | ) | ||||||||||||||||
Other general administrative expenses |
(457 | ) | (435 | ) | (445 | ) | (425 | ) | (447 | ) | (454 | ) | (437 | ) | (439 | ) | ||||||||||||||||
Depreciation and amortisation |
(144 | ) | (147 | ) | (146 | ) | (171 | ) | (149 | ) | (128 | ) | (127 | ) | (135 | ) | ||||||||||||||||
Net operating income |
955 | 1,184 | 1,117 | 992 | 1,143 | 1,246 | 1,222 | 1,435 | ||||||||||||||||||||||||
Net loan-loss provisions |
(632 | ) | (845 | ) | (499 | ) | (636 | ) | (594 | ) | (600 | ) | (587 | ) | (556 | ) | ||||||||||||||||
Other income |
(64 | ) | (60 | ) | (65 | ) | (16 | ) | (62 | ) | (95 | ) | (88 | ) | 46 | |||||||||||||||||
Profit before taxes |
260 | 278 | 554 | 340 | 487 | 551 | 547 | 925 | ||||||||||||||||||||||||
Tax on profit |
(49 | ) | (47 | ) | (131 | ) | (84 | ) | (104 | ) | (135 | ) | (135 | ) | (261 | ) | ||||||||||||||||
Profit from continuing operations |
211 | 231 | 422 | 256 | 383 | 416 | 411 | 665 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (0 | ) | (0 | ) | (5 | ) | (0 | ) | (0 | ) | (7 | ) | (19 | ) | |||||||||||||||||
Consolidated profit |
211 | 231 | 422 | 251 | 383 | 415 | 405 | 645 | ||||||||||||||||||||||||
Minority interests |
27 | 41 | 44 | 20 | 34 | 35 | 42 | 43 | ||||||||||||||||||||||||
Attributable profit to the Group |
183 | 190 | 378 | 231 | 349 | 380 | 362 | 602 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,165 | 3,389 | 775 | 22.9 | ||||||||||||
Net fees |
794 | 796 | (2 | ) | (0.2 | ) | ||||||||||
Gains (losses) on financial transactions |
5 | 175 | (170 | ) | (97.3 | ) | ||||||||||
Other operating income * |
20 | 16 | 5 | 30.4 | ||||||||||||
Gross income |
4,984 | 4,376 | 608 | 13.9 | ||||||||||||
Operating expenses |
(2,574 | ) | (2,337 | ) | (238 | ) | 10.2 | |||||||||
General administrative expenses |
(2,148 | ) | (1,916 | ) | (232 | ) | 12.1 | |||||||||
Personnel |
(1,409 | ) | (1,231 | ) | (178 | ) | 14.5 | |||||||||
Other general administrative expenses |
(739 | ) | (686 | ) | (53 | ) | 7.7 | |||||||||
Depreciation and amortisation |
(426 | ) | (420 | ) | (6 | ) | 1.4 | |||||||||
Net operating income |
2,410 | 2,039 | 370 | 18.2 | ||||||||||||
Net loan-loss provisions |
(326 | ) | (560 | ) | 235 | (41.9 | ) | |||||||||
Other income |
(305 | ) | (222 | ) | (83 | ) | 37.4 | |||||||||
Profit before taxes |
1,779 | 1,257 | 522 | 41.5 | ||||||||||||
Tax on profit |
(381 | ) | (273 | ) | (108 | ) | 39.7 | |||||||||
Profit from continuing operations |
1,398 | 984 | 414 | 42.0 | ||||||||||||
Net profit from discontinued operations |
| (9 | ) | 9 | (100.0 | ) | ||||||||||
Consolidated profit |
1,398 | 975 | 423 | 43.4 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,398 | 975 | 423 | 43.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
795 | 796 | 862 | 936 | 972 | 1,015 | 1,072 | 1,106 | ||||||||||||||||||||||||
Net fees |
202 | 198 | 209 | 187 | 197 | 192 | 202 | 203 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
16 | 145 | (14 | ) | 28 | 21 | 19 | (4 | ) | (31 | ) | |||||||||||||||||||||
Other operating income * |
2 | 3 | 3 | 7 | 7 | 0 | 7 | 6 | ||||||||||||||||||||||||
Gross income |
1,015 | 1,143 | 1,060 | 1,158 | 1,198 | 1,226 | 1,276 | 1,285 | ||||||||||||||||||||||||
Operating expenses |
(592 | ) | (602 | ) | (565 | ) | (577 | ) | (619 | ) | (626 | ) | (640 | ) | (689 | ) | ||||||||||||||||
General administrative expenses |
(495 | ) | (507 | ) | (465 | ) | (448 | ) | (506 | ) | (522 | ) | (547 | ) | (573 | ) | ||||||||||||||||
Personnel |
(313 | ) | (312 | ) | (285 | ) | (320 | ) | (334 | ) | (341 | ) | (368 | ) | (367 | ) | ||||||||||||||||
Other general administrative expenses |
(182 | ) | (195 | ) | (180 | ) | (129 | ) | (173 | ) | (181 | ) | (179 | ) | (206 | ) | ||||||||||||||||
Depreciation and amortisation |
(97 | ) | (95 | ) | (100 | ) | (129 | ) | (113 | ) | (105 | ) | (93 | ) | (116 | ) | ||||||||||||||||
Net operating income |
422 | 541 | 495 | 581 | 578 | 599 | 636 | 596 | ||||||||||||||||||||||||
Net loan-loss provisions |
(154 | ) | (122 | ) | (147 | ) | (137 | ) | (116 | ) | (91 | ) | (87 | ) | (32 | ) | ||||||||||||||||
Other income |
(37 | ) | (100 | ) | (27 | ) | (58 | ) | (43 | ) | (60 | ) | (70 | ) | (133 | ) | ||||||||||||||||
Profit before taxes |
232 | 319 | 321 | 385 | 419 | 449 | 480 | 431 | ||||||||||||||||||||||||
Tax on profit |
(49 | ) | (69 | ) | (70 | ) | (84 | ) | (86 | ) | (95 | ) | (105 | ) | (95 | ) | ||||||||||||||||
Profit from continuing operations |
182 | 250 | 251 | 301 | 333 | 354 | 374 | 336 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (14 | ) | (0 | ) | 5 | | | | | ||||||||||||||||||||||
Consolidated profit |
182 | 236 | 251 | 306 | 333 | 354 | 374 | 336 | ||||||||||||||||||||||||
Minority interests |
0 | | 0 | (0 | ) | | | | | |||||||||||||||||||||||
Attributable profit to the Group |
182 | 236 | 251 | 306 | 333 | 354 | 374 | 336 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,165 | 3,571 | 593 | 16.6 | ||||||||||||
Net fees |
794 | 839 | (44 | ) | (5.3 | ) | ||||||||||
Gains (losses) on financial transactions |
5 | 185 | (180 | ) | (97.5 | ) | ||||||||||
Other operating income * |
20 | 16 | 4 | 23.7 | ||||||||||||
Gross income |
4,984 | 4,611 | 373 | 8.1 | ||||||||||||
Operating expenses |
(2,574 | ) | (2,462 | ) | (112 | ) | 4.6 | |||||||||
General administrative expenses |
(2,148 | ) | (2,019 | ) | (129 | ) | 6.4 | |||||||||
Personnel |
(1,409 | ) | (1,297 | ) | (112 | ) | 8.7 | |||||||||
Other general administrative expenses |
(739 | ) | (723 | ) | (16 | ) | 2.3 | |||||||||
Depreciation and amortisation |
(426 | ) | (443 | ) | 17 | (3.7 | ) | |||||||||
Net operating income |
2,410 | 2,149 | 261 | 12.1 | ||||||||||||
Net loan-loss provisions |
(326 | ) | (590 | ) | 265 | (44.9 | ) | |||||||||
Other income |
(305 | ) | (234 | ) | (71 | ) | 30.4 | |||||||||
Profit before taxes |
1,779 | 1,324 | 454 | 34.3 | ||||||||||||
Tax on profit |
(381 | ) | (287 | ) | (94 | ) | 32.6 | |||||||||
Profit from continuing operations |
1,398 | 1,037 | 361 | 34.8 | ||||||||||||
Net profit from discontinued operations |
| (10 | ) | 10 | (100.0 | ) | ||||||||||
Consolidated profit |
1,398 | 1,027 | 371 | 36.1 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,398 | 1,027 | 371 | 36.1 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
839 | 840 | 914 | 977 | 998 | 1,026 | 1,055 | 1,084 | ||||||||||||||||||||||||
Net fees |
213 | 209 | 221 | 195 | 203 | 194 | 199 | 199 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
17 | 153 | (14 | ) | 29 | 22 | 19 | (4 | ) | (32 | ) | |||||||||||||||||||||
Other operating income * |
3 | 4 | 3 | 7 | 8 | 0 | 7 | 6 | ||||||||||||||||||||||||
Gross income |
1,071 | 1,207 | 1,124 | 1,209 | 1,231 | 1,239 | 1,256 | 1,258 | ||||||||||||||||||||||||
Operating expenses |
(625 | ) | (635 | ) | (599 | ) | (602 | ) | (636 | ) | (633 | ) | (629 | ) | (675 | ) | ||||||||||||||||
General administrative expenses |
(523 | ) | (535 | ) | (494 | ) | (467 | ) | (520 | ) | (528 | ) | (539 | ) | (561 | ) | ||||||||||||||||
Personnel |
(331 | ) | (330 | ) | (302 | ) | (334 | ) | (343 | ) | (345 | ) | (362 | ) | (359 | ) | ||||||||||||||||
Other general administrative expenses |
(192 | ) | (206 | ) | (191 | ) | (134 | ) | (178 | ) | (183 | ) | (176 | ) | (202 | ) | ||||||||||||||||
Depreciation and amortisation |
(103 | ) | (100 | ) | (106 | ) | (135 | ) | (116 | ) | (106 | ) | (91 | ) | (114 | ) | ||||||||||||||||
Net operating income |
446 | 571 | 525 | 607 | 594 | 606 | 627 | 583 | ||||||||||||||||||||||||
Net loan-loss provisions |
(162 | ) | (129 | ) | (156 | ) | (143 | ) | (120 | ) | (92 | ) | (85 | ) | (30 | ) | ||||||||||||||||
Other income |
(39 | ) | (105 | ) | (29 | ) | (61 | ) | (44 | ) | (60 | ) | (69 | ) | (132 | ) | ||||||||||||||||
Profit before taxes |
245 | 337 | 340 | 403 | 431 | 454 | 473 | 421 | ||||||||||||||||||||||||
Tax on profit |
(52 | ) | (73 | ) | (74 | ) | (88 | ) | (88 | ) | (96 | ) | (104 | ) | (93 | ) | ||||||||||||||||
Profit from continuing operations |
193 | 264 | 266 | 314 | 343 | 358 | 369 | 328 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (15 | ) | (0 | ) | 5 | | | | | ||||||||||||||||||||||
Consolidated profit |
193 | 249 | 266 | 320 | 343 | 358 | 369 | 328 | ||||||||||||||||||||||||
Minority interests |
0 | (0 | ) | 0 | (0 | ) | | | | | ||||||||||||||||||||||
Attributable profit to the Group |
193 | 249 | 266 | 320 | 343 | 358 | 369 | 328 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
£ million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
3,356 | 2,878 | 478 | 16.6 | ||||||||||||
Net fees |
640 | 676 | (36 | ) | (5.3 | ) | ||||||||||
Gains (losses) on financial transactions |
4 | 149 | (145 | ) | (97.5 | ) | ||||||||||
Other operating income * |
16 | 13 | 3 | 23.7 | ||||||||||||
Gross income |
4,016 | 3,715 | 300 | 8.1 | ||||||||||||
Operating expenses |
(2,074 | ) | (1,984 | ) | (90 | ) | 4.6 | |||||||||
General administrative expenses |
(1,731 | ) | (1,627 | ) | (104 | ) | 6.4 | |||||||||
Personnel |
(1,135 | ) | (1,045 | ) | (91 | ) | 8.7 | |||||||||
Other general administrative expenses |
(595 | ) | (582 | ) | (13 | ) | 2.3 | |||||||||
Depreciation and amortisation |
(344 | ) | (357 | ) | 13 | (3.7 | ) | |||||||||
Net operating income |
1,942 | 1,731 | 210 | 12.1 | ||||||||||||
Net loan-loss provisions |
(262 | ) | (476 | ) | 213 | (44.9 | ) | |||||||||
Other income |
(246 | ) | (189 | ) | (57 | ) | 30.4 | |||||||||
Profit before taxes |
1,433 | 1,067 | 366 | 34.3 | ||||||||||||
Tax on profit |
(307 | ) | (231 | ) | (75 | ) | 32.6 | |||||||||
Profit from continuing operations |
1,126 | 836 | 291 | 34.8 | ||||||||||||
Net profit from discontinued operations |
| (8 | ) | 8 | (100.0 | ) | ||||||||||
Consolidated profit |
1,126 | 828 | 299 | 36.1 | ||||||||||||
Minority interests |
| | | | ||||||||||||
Attributable profit to the Group |
1,126 | 828 | 299 | 36.1 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking United Kingdom
£ million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
676 | 677 | 737 | 787 | 804 | 827 | 850 | 874 | ||||||||||||||||||||||||
Net fees |
171 | 169 | 178 | 157 | 163 | 156 | 160 | 160 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
13 | 123 | (12 | ) | 23 | 17 | 15 | (4 | ) | (25 | ) | |||||||||||||||||||||
Other operating income * |
2 | 3 | 2 | 6 | 6 | 0 | 5 | 5 | ||||||||||||||||||||||||
Gross income |
863 | 972 | 906 | 974 | 991 | 999 | 1,012 | 1,013 | ||||||||||||||||||||||||
Operating expenses |
(504 | ) | (512 | ) | (483 | ) | (485 | ) | (513 | ) | (510 | ) | (507 | ) | (544 | ) | ||||||||||||||||
General administrative expenses |
(421 | ) | (431 | ) | (398 | ) | (377 | ) | (419 | ) | (425 | ) | (434 | ) | (452 | ) | ||||||||||||||||
Personnel |
(267 | ) | (266 | ) | (244 | ) | (269 | ) | (276 | ) | (278 | ) | (292 | ) | (289 | ) | ||||||||||||||||
Other general administrative expenses |
(155 | ) | (166 | ) | (154 | ) | (108 | ) | (143 | ) | (147 | ) | (142 | ) | (163 | ) | ||||||||||||||||
Depreciation and amortisation |
(83 | ) | (81 | ) | (85 | ) | (109 | ) | (93 | ) | (85 | ) | (73 | ) | (92 | ) | ||||||||||||||||
Net operating income |
359 | 460 | 423 | 489 | 479 | 488 | 505 | 469 | ||||||||||||||||||||||||
Net loan-loss provisions |
(131 | ) | (104 | ) | (126 | ) | (115 | ) | (96 | ) | (74 | ) | (68 | ) | (24 | ) | ||||||||||||||||
Other income |
(31 | ) | (85 | ) | (23 | ) | (49 | ) | (35 | ) | (49 | ) | (56 | ) | (106 | ) | ||||||||||||||||
Profit before taxes |
197 | 271 | 274 | 324 | 347 | 366 | 381 | 340 | ||||||||||||||||||||||||
Tax on profit |
(42 | ) | (59 | ) | (60 | ) | (71 | ) | (71 | ) | (77 | ) | (84 | ) | (75 | ) | ||||||||||||||||
Profit from continuing operations |
155 | 213 | 214 | 253 | 276 | 288 | 297 | 265 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| (12 | ) | (0 | ) | 4 | | | | | ||||||||||||||||||||||
Consolidated profit |
155 | 201 | 214 | 258 | 276 | 288 | 297 | 265 | ||||||||||||||||||||||||
Minority interests |
0 | (0 | ) | 0 | (0 | ) | | | | | ||||||||||||||||||||||
Attributable profit to the Group |
155 | 201 | 214 | 258 | 276 | 288 | 297 | 265 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Latin America
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
12,300 | 13,543 | (1,243 | ) | (9.2 | ) | ||||||||||
Net fees |
3,730 | 3,776 | (46 | ) | (1.2 | ) | ||||||||||
Gains (losses) on financial transactions |
162 | 538 | (376 | ) | (69.9 | ) | ||||||||||
Other operating income * |
(134 | ) | (129 | ) | (5 | ) | 4.0 | |||||||||
Gross income |
16,058 | 17,728 | (1,670 | ) | (9.4 | ) | ||||||||||
Operating expenses |
(7,041 | ) | (7,481 | ) | 440 | (5.9 | ) | |||||||||
General administrative expenses |
(6,348 | ) | (6,682 | ) | 335 | (5.0 | ) | |||||||||
Personnel |
(3,418 | ) | (3,603 | ) | 185 | (5.1 | ) | |||||||||
Other general administrative expenses |
(2,930 | ) | (3,079 | ) | 149 | (4.8 | ) | |||||||||
Depreciation and amortisation |
(693 | ) | (798 | ) | 105 | (13.2 | ) | |||||||||
Net operating income |
9,018 | 10,247 | (1,230 | ) | (12.0 | ) | ||||||||||
Net loan-loss provisions |
(4,886 | ) | (6,186 | ) | 1,300 | (21.0 | ) | |||||||||
Other income |
(841 | ) | (544 | ) | (296 | ) | 54.4 | |||||||||
Profit before taxes |
3,290 | 3,517 | (226 | ) | (6.4 | ) | ||||||||||
Tax on profit |
(692 | ) | (721 | ) | 29 | (4.0 | ) | |||||||||
Profit from continuing operations |
2,598 | 2,795 | (197 | ) | (7.1 | ) | ||||||||||
Net profit from discontinued operations |
| 0 | (0 | ) | (100.0 | ) | ||||||||||
Consolidated profit |
2,598 | 2,795 | (197 | ) | (7.1 | ) | ||||||||||
Minority interests |
561 | 646 | (85 | ) | (13.1 | ) | ||||||||||
Attributable profit to the Group |
2,037 | 2,150 | (113 | ) | (5.2 | ) |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Latin America
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
3,645 | 3,590 | 3,202 | 3,106 | 2,982 | 3,089 | 3,102 | 3,127 | ||||||||||||||||||||||||
Net fees |
991 | 990 | 868 | 927 | 854 | 897 | 963 | 1,016 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
240 | 66 | 133 | 99 | 23 | (0 | ) | 114 | 25 | |||||||||||||||||||||||
Other operating income * |
(39 | ) | (28 | ) | (28 | ) | (34 | ) | (51 | ) | (10 | ) | (33 | ) | (41 | ) | ||||||||||||||||
Gross income |
4,836 | 4,619 | 4,175 | 4,098 | 3,809 | 3,975 | 4,147 | 4,127 | ||||||||||||||||||||||||
Operating expenses |
(1,890 | ) | (1,908 | ) | (1,804 | ) | (1,879 | ) | (1,645 | ) | (1,712 | ) | (1,826 | ) | (1,857 | ) | ||||||||||||||||
General administrative expenses |
(1,684 | ) | (1,699 | ) | (1,612 | ) | (1,687 | ) | (1,468 | ) | (1,552 | ) | (1,643 | ) | (1,685 | ) | ||||||||||||||||
Personnel |
(926 | ) | (924 | ) | (864 | ) | (890 | ) | (789 | ) | (843 | ) | (884 | ) | (902 | ) | ||||||||||||||||
Other general administrative expenses |
(758 | ) | (776 | ) | (749 | ) | (797 | ) | (679 | ) | (709 | ) | (759 | ) | (783 | ) | ||||||||||||||||
Depreciation and amortisation |
(206 | ) | (209 | ) | (191 | ) | (193 | ) | (177 | ) | (160 | ) | (184 | ) | (172 | ) | ||||||||||||||||
Net operating income |
2,947 | 2,711 | 2,371 | 2,219 | 2,164 | 2,263 | 2,320 | 2,270 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,788 | ) | (1,669 | ) | (1,411 | ) | (1,318 | ) | (1,225 | ) | (1,211 | ) | (1,321 | ) | (1,129 | ) | ||||||||||||||||
Other income |
(60 | ) | (142 | ) | (140 | ) | (203 | ) | (160 | ) | (180 | ) | (232 | ) | (269 | ) | ||||||||||||||||
Profit before taxes |
1,099 | 900 | 820 | 697 | 778 | 873 | 768 | 872 | ||||||||||||||||||||||||
Tax on profit |
(208 | ) | (175 | ) | (201 | ) | (138 | ) | (209 | ) | (207 | ) | (163 | ) | (114 | ) | ||||||||||||||||
Profit from continuing operations |
891 | 725 | 620 | 560 | 569 | 666 | 605 | 758 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | 0 | | | | | ||||||||||||||||||||||||
Consolidated profit |
891 | 725 | 620 | 560 | 569 | 666 | 605 | 758 | ||||||||||||||||||||||||
Minority interests |
208 | 153 | 149 | 135 | 139 | 153 | 137 | 132 | ||||||||||||||||||||||||
Attributable profit to the Group |
683 | 572 | 470 | 425 | 430 | 513 | 468 | 626 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Latin America
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
12,300 | 12,259 | 41 | 0.3 | ||||||||||||
Net fees |
3,730 | 3,362 | 368 | 10.9 | ||||||||||||
Gains (losses) on financial transactions |
162 | 473 | (311 | ) | (65.7 | ) | ||||||||||
Other operating income * |
(134 | ) | (117 | ) | (18 | ) | 15.0 | |||||||||
Gross income |
16,058 | 15,978 | 80 | 0.5 | ||||||||||||
Operating expenses |
(7,041 | ) | (6,714 | ) | (326 | ) | 4.9 | |||||||||
General administrative expenses |
(6,348 | ) | (5,997 | ) | (351 | ) | 5.9 | |||||||||
Personnel |
(3,418 | ) | (3,228 | ) | (190 | ) | 5.9 | |||||||||
Other general administrative expenses |
(2,930 | ) | (2,769 | ) | (161 | ) | 5.8 | |||||||||
Depreciation and amortisation |
(693 | ) | (717 | ) | 25 | (3.4 | ) | |||||||||
Net operating income |
9,018 | 9,264 | (246 | ) | (2.7 | ) | ||||||||||
Net loan-loss provisions |
(4,886 | ) | (5,636 | ) | 749 | (13.3 | ) | |||||||||
Other income |
(841 | ) | (484 | ) | (356 | ) | 73.6 | |||||||||
Profit before taxes |
3,290 | 3,143 | 147 | 4.7 | ||||||||||||
Tax on profit |
(692 | ) | (628 | ) | (65 | ) | 10.3 | |||||||||
Profit from continuing operations |
2,598 | 2,516 | 82 | 3.3 | ||||||||||||
Net profit from discontinued operations |
| 0 | (0 | ) | (100.0 | ) | ||||||||||
Consolidated profit |
2,598 | 2,516 | 82 | 3.3 | ||||||||||||
Minority interests |
561 | 591 | (29 | ) | (5.0 | ) | ||||||||||
Attributable profit to the Group |
2,037 | 1,925 | 112 | 5.8 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking Latin America
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
3,086 | 3,085 | 3,052 | 3,037 | 3,067 | 3,058 | 3,028 | 3,147 | ||||||||||||||||||||||||
Net fees |
826 | 835 | 812 | 890 | 876 | 890 | 943 | 1,021 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
202 | 55 | 122 | 93 | 23 | 0 | 115 | 24 | ||||||||||||||||||||||||
Other operating income * |
(33 | ) | (23 | ) | (28 | ) | (32 | ) | (52 | ) | (9 | ) | (32 | ) | (40 | ) | ||||||||||||||||
Gross income |
4,080 | 3,953 | 3,957 | 3,988 | 3,913 | 3,939 | 4,054 | 4,152 | ||||||||||||||||||||||||
Operating expenses |
(1,587 | ) | (1,623 | ) | (1,693 | ) | (1,811 | ) | (1,687 | ) | (1,698 | ) | (1,788 | ) | (1,867 | ) | ||||||||||||||||
General administrative expenses |
(1,413 | ) | (1,444 | ) | (1,513 | ) | (1,626 | ) | (1,505 | ) | (1,541 | ) | (1,608 | ) | (1,694 | ) | ||||||||||||||||
Personnel |
(777 | ) | (784 | ) | (811 | ) | (857 | ) | (808 | ) | (837 | ) | (866 | ) | (906 | ) | ||||||||||||||||
Other general administrative expenses |
(637 | ) | (661 | ) | (703 | ) | (769 | ) | (697 | ) | (703 | ) | (742 | ) | (788 | ) | ||||||||||||||||
Depreciation and amortisation |
(173 | ) | (179 | ) | (180 | ) | (185 | ) | (182 | ) | (158 | ) | (180 | ) | (173 | ) | ||||||||||||||||
Net operating income |
2,493 | 2,329 | 2,264 | 2,177 | 2,226 | 2,241 | 2,266 | 2,285 | ||||||||||||||||||||||||
Net loan-loss provisions |
(1,517 | ) | (1,442 | ) | (1,367 | ) | (1,310 | ) | (1,264 | ) | (1,195 | ) | (1,288 | ) | (1,140 | ) | ||||||||||||||||
Other income |
(46 | ) | (120 | ) | (129 | ) | (190 | ) | (165 | ) | (178 | ) | (226 | ) | (272 | ) | ||||||||||||||||
Profit before taxes |
930 | 768 | 769 | 677 | 796 | 868 | 752 | 873 | ||||||||||||||||||||||||
Tax on profit |
(169 | ) | (145 | ) | (183 | ) | (130 | ) | (215 | ) | (204 | ) | (158 | ) | (115 | ) | ||||||||||||||||
Profit from continuing operations |
761 | 622 | 585 | 547 | 582 | 664 | 594 | 758 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | 0 | | | | | ||||||||||||||||||||||||
Consolidated profit |
761 | 622 | 585 | 547 | 582 | 664 | 594 | 758 | ||||||||||||||||||||||||
Minority interests |
181 | 134 | 143 | 133 | 143 | 153 | 134 | 132 | ||||||||||||||||||||||||
Attributable profit to the Group |
580 | 488 | 443 | 414 | 439 | 511 | 460 | 626 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,558 | 4,090 | 469 | 11.5 | ||||||||||||
Net fees |
605 | 531 | 74 | 14.0 | ||||||||||||
Gains (losses) on financial transactions |
149 | 73 | 77 | 105.7 | ||||||||||||
Other operating income * |
151 | (15 | ) | 166 | | |||||||||||
Gross income |
5,464 | 4,678 | 785 | 16.8 | ||||||||||||
Operating expenses |
(1,965 | ) | (1,830 | ) | (135 | ) | 7.4 | |||||||||
General administrative expenses |
(1,748 | ) | (1,652 | ) | (97 | ) | 5.9 | |||||||||
Personnel |
(988 | ) | (924 | ) | (63 | ) | 6.8 | |||||||||
Other general administrative expenses |
(761 | ) | (727 | ) | (34 | ) | 4.6 | |||||||||
Depreciation and amortisation |
(217 | ) | (179 | ) | (38 | ) | 21.5 | |||||||||
Net operating income |
3,499 | 2,848 | 650 | 22.8 | ||||||||||||
Net loan-loss provisions |
(2,188 | ) | (1,513 | ) | (675 | ) | 44.6 | |||||||||
Other income |
11 | (85 | ) | 95 | | |||||||||||
Profit before taxes |
1,322 | 1,251 | 71 | 5.6 | ||||||||||||
Tax on profit |
(361 | ) | (371 | ) | 10 | (2.6 | ) | |||||||||
Profit from continuing operations |
960 | 880 | 80 | 9.1 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
960 | 880 | 80 | 9.1 | ||||||||||||
Minority interests |
219 | 174 | 46 | 26.3 | ||||||||||||
Attributable profit to the Group |
741 | 707 | 35 | 4.9 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
966 | 1,024 | 1,059 | 1,041 | 1,079 | 1,120 | 1,163 | 1,196 | ||||||||||||||||||||||||
Net fees |
118 | 131 | 138 | 145 | 143 | 157 | 151 | 154 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
46 | 12 | (11 | ) | 25 | 26 | 13 | 57 | 54 | |||||||||||||||||||||||
Other operating income * |
(15 | ) | (10 | ) | 0 | 10 | 15 | 33 | 39 | 64 | ||||||||||||||||||||||
Gross income |
1,115 | 1,156 | 1,186 | 1,221 | 1,262 | 1,323 | 1,411 | 1,468 | ||||||||||||||||||||||||
Operating expenses |
(432 | ) | (451 | ) | (467 | ) | (480 | ) | (462 | ) | (458 | ) | (500 | ) | (546 | ) | ||||||||||||||||
General administrative expenses |
(393 | ) | (408 | ) | (418 | ) | (433 | ) | (402 | ) | (413 | ) | (444 | ) | (490 | ) | ||||||||||||||||
Personnel |
(225 | ) | (240 | ) | (235 | ) | (225 | ) | (226 | ) | (236 | ) | (249 | ) | (276 | ) | ||||||||||||||||
Other general administrative expenses |
(168 | ) | (168 | ) | (183 | ) | (208 | ) | (176 | ) | (177 | ) | (194 | ) | (214 | ) | ||||||||||||||||
Depreciation and amortisation |
(40 | ) | (43 | ) | (49 | ) | (46 | ) | (60 | ) | (45 | ) | (56 | ) | (56 | ) | ||||||||||||||||
Net operating income |
683 | 705 | 719 | 742 | 800 | 865 | 911 | 922 | ||||||||||||||||||||||||
Net loan-loss provisions |
(252 | ) | (353 | ) | (426 | ) | (482 | ) | (550 | ) | (470 | ) | (588 | ) | (579 | ) | ||||||||||||||||
Other income |
(10 | ) | (19 | ) | (29 | ) | (27 | ) | (2 | ) | (3 | ) | (14 | ) | 30 | |||||||||||||||||
Profit before taxes |
420 | 333 | 265 | 232 | 248 | 392 | 309 | 373 | ||||||||||||||||||||||||
Tax on profit |
(134 | ) | (93 | ) | (69 | ) | (75 | ) | (73 | ) | (125 | ) | (72 | ) | (92 | ) | ||||||||||||||||
Profit from continuing operations |
287 | 240 | 196 | 157 | 174 | 267 | 237 | 281 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
287 | 240 | 196 | 157 | 174 | 267 | 237 | 281 | ||||||||||||||||||||||||
Minority interests |
61 | 44 | 41 | 27 | 44 | 65 | 49 | 61 | ||||||||||||||||||||||||
Attributable profit to the Group |
225 | 196 | 155 | 130 | 130 | 202 | 188 | 221 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
4,558 | 4,094 | 465 | 11.3 | ||||||||||||
Net fees |
605 | 532 | 74 | 13.8 | ||||||||||||
Gains (losses) on financial transactions |
149 | 73 | 77 | 105.5 | ||||||||||||
Other operating income * |
151 | (15 | ) | 166 | | |||||||||||
Gross income |
5,464 | 4,683 | 781 | 16.7 | ||||||||||||
Operating expenses |
(1,965 | ) | (1,832 | ) | (133 | ) | 7.3 | |||||||||
General administrative expenses |
(1,748 | ) | (1,653 | ) | (95 | ) | 5.7 | |||||||||
Personnel |
(988 | ) | (925 | ) | (62 | ) | 6.7 | |||||||||
Other general administrative expenses |
(761 | ) | (728 | ) | (33 | ) | 4.5 | |||||||||
Depreciation and amortisation |
(217 | ) | (179 | ) | (38 | ) | 21.4 | |||||||||
Net operating income |
3,499 | 2,851 | 647 | 22.7 | ||||||||||||
Net loan-loss provisions |
(2,188 | ) | (1,514 | ) | (674 | ) | 44.5 | |||||||||
Other income |
11 | (85 | ) | 96 | | |||||||||||
Profit before taxes |
1,322 | 1,252 | 69 | 5.5 | ||||||||||||
Tax on profit |
(361 | ) | (371 | ) | 10 | (2.7 | ) | |||||||||
Profit from continuing operations |
960 | 881 | 79 | 9.0 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
960 | 881 | 79 | 9.0 | ||||||||||||
Minority interests |
219 | 174 | 45 | 26.2 | ||||||||||||
Attributable profit to the Group |
741 | 707 | 34 | 4.8 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
962 | 1,008 | 1,057 | 1,067 | 1,114 | 1,158 | 1,161 | 1,124 | ||||||||||||||||||||||||
Net fees |
117 | 129 | 137 | 148 | 147 | 162 | 151 | 145 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
46 | 12 | (10 | ) | 26 | 26 | 13 | 58 | 52 | |||||||||||||||||||||||
Other operating income * |
(15 | ) | (10 | ) | 0 | 9 | 15 | 34 | 39 | 62 | ||||||||||||||||||||||
Gross income |
1,110 | 1,138 | 1,184 | 1,251 | 1,303 | 1,368 | 1,409 | 1,383 | ||||||||||||||||||||||||
Operating expenses |
(431 | ) | (444 | ) | (466 | ) | (491 | ) | (477 | ) | (473 | ) | (499 | ) | (516 | ) | ||||||||||||||||
General administrative expenses |
(391 | ) | (402 | ) | (417 | ) | (444 | ) | (415 | ) | (427 | ) | (443 | ) | (463 | ) | ||||||||||||||||
Personnel |
(224 | ) | (236 | ) | (234 | ) | (231 | ) | (233 | ) | (244 | ) | (249 | ) | (261 | ) | ||||||||||||||||
Other general administrative expenses |
(167 | ) | (166 | ) | (183 | ) | (212 | ) | (182 | ) | (183 | ) | (194 | ) | (202 | ) | ||||||||||||||||
Depreciation and amortisation |
(40 | ) | (43 | ) | (49 | ) | (48 | ) | (61 | ) | (46 | ) | (56 | ) | (53 | ) | ||||||||||||||||
Net operating income |
679 | 694 | 718 | 760 | 827 | 895 | 910 | 867 | ||||||||||||||||||||||||
Net loan-loss provisions |
(251 | ) | (348 | ) | (424 | ) | (491 | ) | (568 | ) | (486 | ) | (588 | ) | (545 | ) | ||||||||||||||||
Other income |
(10 | ) | (18 | ) | (28 | ) | (28 | ) | (2 | ) | (3 | ) | (14 | ) | 30 | |||||||||||||||||
Profit before taxes |
418 | 328 | 265 | 241 | 256 | 405 | 308 | 353 | ||||||||||||||||||||||||
Tax on profit |
(133 | ) | (91 | ) | (69 | ) | (78 | ) | (76 | ) | (129 | ) | (71 | ) | (86 | ) | ||||||||||||||||
Profit from continuing operations |
285 | 236 | 196 | 163 | 180 | 277 | 237 | 267 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
285 | 236 | 196 | 163 | 180 | 277 | 237 | 267 | ||||||||||||||||||||||||
Minority interests |
61 | 43 | 41 | 28 | 45 | 68 | 49 | 57 | ||||||||||||||||||||||||
Attributable profit to the Group |
224 | 193 | 155 | 135 | 135 | 209 | 188 | 210 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
US$ million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
6,045 | 5,429 | 616 | 11.3 | ||||||||||||
Net fees |
803 | 705 | 98 | 13.8 | ||||||||||||
Gains (losses) on financial transactions |
198 | 96 | 102 | 105.5 | ||||||||||||
Other operating income * |
200 | (20 | ) | 220 | | |||||||||||
Gross income |
7,246 | 6,211 | 1,035 | 16.7 | ||||||||||||
Operating expenses |
(2,606 | ) | (2,429 | ) | (177 | ) | 7.3 | |||||||||
General administrative expenses |
(2,318 | ) | (2,192 | ) | (126 | ) | 5.7 | |||||||||
Personnel |
(1,310 | ) | (1,227 | ) | (83 | ) | 6.7 | |||||||||
Other general administrative expenses |
(1,009 | ) | (965 | ) | (43 | ) | 4.5 | |||||||||
Depreciation and amortisation |
(288 | ) | (237 | ) | (51 | ) | 21.4 | |||||||||
Net operating income |
4,640 | 3,781 | 859 | 22.7 | ||||||||||||
Net loan-loss provisions |
(2,901 | ) | (2,008 | ) | (893 | ) | 44.5 | |||||||||
Other income |
14 | (113 | ) | 127 | | |||||||||||
Profit before taxes |
1,753 | 1,661 | 92 | 5.5 | ||||||||||||
Tax on profit |
(479 | ) | (492 | ) | 13 | (2.7 | ) | |||||||||
Profit from continuing operations |
1,274 | 1,168 | 105 | 9.0 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,274 | 1,168 | 105 | 9.0 | ||||||||||||
Minority interests |
291 | 230 | 60 | 26.2 | ||||||||||||
Attributable profit to the Group |
983 | 938 | 45 | 4.8 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Retail Banking USA
US$ million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
1,275 | 1,337 | 1,402 | 1,415 | 1,478 | 1,536 | 1,540 | 1,491 | ||||||||||||||||||||||||
Net fees |
156 | 170 | 182 | 197 | 195 | 215 | 200 | 192 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
60 | 16 | (14 | ) | 34 | 35 | 18 | 77 | 69 | |||||||||||||||||||||||
Other operating income * |
(19 | ) | (13 | ) | 0 | 12 | 20 | 45 | 52 | 83 | ||||||||||||||||||||||
Gross income |
1,472 | 1,509 | 1,570 | 1,659 | 1,728 | 1,814 | 1,869 | 1,834 | ||||||||||||||||||||||||
Operating expenses |
(571 | ) | (589 | ) | (618 | ) | (651 | ) | (632 | ) | (628 | ) | (662 | ) | (684 | ) | ||||||||||||||||
General administrative expenses |
(518 | ) | (533 | ) | (553 | ) | (588 | ) | (551 | ) | (566 | ) | (588 | ) | (614 | ) | ||||||||||||||||
Personnel |
(297 | ) | (313 | ) | (311 | ) | (307 | ) | (310 | ) | (324 | ) | (330 | ) | (346 | ) | ||||||||||||||||
Other general administrative expenses |
(221 | ) | (220 | ) | (242 | ) | (282 | ) | (241 | ) | (242 | ) | (258 | ) | (268 | ) | ||||||||||||||||
Depreciation and amortisation |
(53 | ) | (56 | ) | (65 | ) | (63 | ) | (82 | ) | (62 | ) | (74 | ) | (70 | ) | ||||||||||||||||
Net operating income |
901 | 920 | 952 | 1,007 | 1,096 | 1,186 | 1,207 | 1,150 | ||||||||||||||||||||||||
Net loan-loss provisions |
(333 | ) | (462 | ) | (563 | ) | (651 | ) | (754 | ) | (645 | ) | (780 | ) | (723 | ) | ||||||||||||||||
Other income |
(14 | ) | (24 | ) | (38 | ) | (37 | ) | (3 | ) | (4 | ) | (19 | ) | 40 | |||||||||||||||||
Profit before taxes |
555 | 435 | 352 | 320 | 339 | 537 | 408 | 467 | ||||||||||||||||||||||||
Tax on profit |
(176 | ) | (121 | ) | (91 | ) | (103 | ) | (100 | ) | (171 | ) | (94 | ) | (114 | ) | ||||||||||||||||
Profit from continuing operations |
378 | 313 | 260 | 216 | 239 | 367 | 314 | 354 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
378 | 313 | 260 | 216 | 239 | 367 | 314 | 354 | ||||||||||||||||||||||||
Minority interests |
81 | 57 | 55 | 38 | 60 | 90 | 65 | 76 | ||||||||||||||||||||||||
Attributable profit to the Group |
298 | 256 | 206 | 179 | 179 | 277 | 249 | 278 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Global Wholesale Banking
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
2,533 | 2,361 | 172 | 7.3 | ||||||||||||
Net fees |
1,414 | 1,293 | 121 | 9.4 | ||||||||||||
Gains (losses) on financial transactions |
747 | 1,154 | (407 | ) | (35.3 | ) | ||||||||||
Other operating income * |
302 | 279 | 23 | 8.4 | ||||||||||||
Gross income |
4,997 | 5,088 | (91 | ) | (1.8 | ) | ||||||||||
Operating expenses |
(1,820 | ) | (1,764 | ) | (56 | ) | 3.2 | |||||||||
General administrative expenses |
(1,615 | ) | (1,575 | ) | (40 | ) | 2.6 | |||||||||
Personnel |
(1,015 | ) | (993 | ) | (22 | ) | 2.2 | |||||||||
Other general administrative expenses |
(600 | ) | (582 | ) | (18 | ) | 3.1 | |||||||||
Depreciation and amortisation |
(205 | ) | (189 | ) | (16 | ) | 8.5 | |||||||||
Net operating income |
3,177 | 3,324 | (147 | ) | (4.4 | ) | ||||||||||
Net loan-loss provisions |
(546 | ) | (953 | ) | 406 | (42.7 | ) | |||||||||
Other income |
(107 | ) | (70 | ) | (36 | ) | 51.6 | |||||||||
Profit before taxes |
2,524 | 2,301 | 223 | 9.7 | ||||||||||||
Tax on profit |
(689 | ) | (637 | ) | (52 | ) | 8.2 | |||||||||
Profit from continuing operations |
1,835 | 1,664 | 171 | 10.3 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,835 | 1,664 | 171 | 10.3 | ||||||||||||
Minority interests |
220 | 197 | 24 | 12.1 | ||||||||||||
Attributable profit to the Group |
1,614 | 1,468 | 147 | 10.0 |
(*).- | Including dividends, income from equity-accounted method and other operating income/expenses |
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Business volumes |
||||||||||||||||
Customer loans |
86,589 | 85,390 | 1,199 | 1.4 | ||||||||||||
Customer deposits |
84,496 | 61,427 | 23,068 | 37.6 |
Global Wholesale Banking
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
609 | 584 | 532 | 636 | 579 | 656 | 619 | 679 | ||||||||||||||||||||||||
Net fees |
355 | 338 | 292 | 308 | 342 | 370 | 342 | 361 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
353 | 170 | 441 | 191 | 349 | 172 | 280 | (54 | ) | |||||||||||||||||||||||
Other operating income * |
54 | 105 | 42 | 79 | 29 | 138 | 43 | 93 | ||||||||||||||||||||||||
Gross income |
1,371 | 1,196 | 1,306 | 1,214 | 1,298 | 1,335 | 1,284 | 1,079 | ||||||||||||||||||||||||
Operating expenses |
(441 | ) | (450 | ) | (440 | ) | (434 | ) | (440 | ) | (445 | ) | (468 | ) | (467 | ) | ||||||||||||||||
General administrative expenses |
(394 | ) | (402 | ) | (396 | ) | (382 | ) | (391 | ) | (394 | ) | (415 | ) | (414 | ) | ||||||||||||||||
Personnel |
(256 | ) | (249 | ) | (244 | ) | (245 | ) | (247 | ) | (251 | ) | (261 | ) | (257 | ) | ||||||||||||||||
Other general administrative expenses |
(138 | ) | (153 | ) | (152 | ) | (138 | ) | (144 | ) | (143 | ) | (155 | ) | (158 | ) | ||||||||||||||||
Depreciation and amortisation |
(47 | ) | (47 | ) | (44 | ) | (51 | ) | (49 | ) | (51 | ) | (52 | ) | (53 | ) | ||||||||||||||||
Net operating income |
930 | 747 | 866 | 780 | 858 | 890 | 816 | 612 | ||||||||||||||||||||||||
Net loan-loss provisions |
(165 | ) | (154 | ) | (473 | ) | (161 | ) | (108 | ) | (200 | ) | (130 | ) | (108 | ) | ||||||||||||||||
Other income |
(17 | ) | (13 | ) | (15 | ) | (25 | ) | (19 | ) | (19 | ) | (3 | ) | (66 | ) | ||||||||||||||||
Profit before taxes |
749 | 579 | 378 | 594 | 731 | 670 | 683 | 438 | ||||||||||||||||||||||||
Tax on profit |
(214 | ) | (158 | ) | (99 | ) | (165 | ) | (200 | ) | (183 | ) | (193 | ) | (113 | ) | ||||||||||||||||
Profit from continuing operations |
535 | 421 | 279 | 429 | 531 | 488 | 491 | 325 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
535 | 421 | 279 | 429 | 531 | 488 | 491 | 325 | ||||||||||||||||||||||||
Minority interests |
57 | 51 | 44 | 45 | 57 | 60 | 65 | 39 | ||||||||||||||||||||||||
Attributable profit to the Group |
478 | 370 | 236 | 384 | 474 | 428 | 426 | 286 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Business volumes |
||||||||||||||||||||||||||||||||
Customer loans |
90,824 | 96,918 | 88,842 | 85,390 | 79,645 | 79,191 | 81,942 | 86,589 | ||||||||||||||||||||||||
Customer deposits |
79,484 | 81,786 | 73,338 | 61,427 | 67,851 | 73,272 | 89,248 | 84,496 |
Global Wholesale Banking
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
2,533 | 2,232 | 301 | 13.5 | ||||||||||||
Net fees |
1,414 | 1,249 | 165 | 13.2 | ||||||||||||
Gains (losses) on financial transactions |
747 | 1,112 | (365 | ) | (32.8 | ) | ||||||||||
Other operating income * |
302 | 280 | 23 | 8.2 | ||||||||||||
Gross income |
4,997 | 4,873 | 124 | 2.5 | ||||||||||||
Operating expenses |
(1,820 | ) | (1,709 | ) | (111 | ) | 6.5 | |||||||||
General administrative expenses |
(1,615 | ) | (1,527 | ) | (88 | ) | 5.7 | |||||||||
Personnel |
(1,015 | ) | (964 | ) | (51 | ) | 5.3 | |||||||||
Other general administrative expenses |
(600 | ) | (563 | ) | (36 | ) | 6.5 | |||||||||
Depreciation and amortisation |
(205 | ) | (182 | ) | (23 | ) | 12.8 | |||||||||
Net operating income |
3,177 | 3,163 | 13 | 0.4 | ||||||||||||
Net loan-loss provisions |
(546 | ) | (933 | ) | 386 | (41.4 | ) | |||||||||
Other income |
(107 | ) | (72 | ) | (34 | ) | 47.7 | |||||||||
Profit before taxes |
2,524 | 2,159 | 365 | 16.9 | ||||||||||||
Tax on profit |
(689 | ) | (591 | ) | (98 | ) | 16.6 | |||||||||
Profit from continuing operations |
1,835 | 1,568 | 267 | 17.0 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
1,835 | 1,568 | 267 | 17.0 | ||||||||||||
Minority interests |
220 | 180 | 40 | 22.5 | ||||||||||||
Attributable profit to the Group |
1,614 | 1,388 | 227 | 16.3 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Variation | ||||||||||||||||
31.12.14 | 31.12.13 | Amount | % | |||||||||||||
Business volumes |
||||||||||||||||
Customer loans |
86,589 | 86,726 | (137 | ) | (0.2 | ) | ||||||||||
Customer deposits |
84,496 | 61,903 | 22,593 | 36.5 |
Global Wholesale Banking
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
561 | 540 | 514 | 618 | 587 | 655 | 612 | 679 | ||||||||||||||||||||||||
Net fees |
335 | 319 | 288 | 308 | 347 | 370 | 337 | 359 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
345 | 152 | 425 | 191 | 352 | 173 | 278 | (55 | ) | |||||||||||||||||||||||
Other operating income * |
53 | 104 | 42 | 80 | 29 | 138 | 43 | 93 | ||||||||||||||||||||||||
Gross income |
1,294 | 1,114 | 1,269 | 1,197 | 1,315 | 1,335 | 1,271 | 1,076 | ||||||||||||||||||||||||
Operating expenses |
(419 | ) | (427 | ) | (433 | ) | (430 | ) | (447 | ) | (446 | ) | (464 | ) | (463 | ) | ||||||||||||||||
General administrative expenses |
(375 | ) | (383 | ) | (390 | ) | (379 | ) | (397 | ) | (396 | ) | (412 | ) | (411 | ) | ||||||||||||||||
Personnel |
(243 | ) | (237 | ) | (241 | ) | (244 | ) | (251 | ) | (252 | ) | (258 | ) | (255 | ) | ||||||||||||||||
Other general administrative expenses |
(132 | ) | (146 | ) | (149 | ) | (136 | ) | (146 | ) | (144 | ) | (154 | ) | (156 | ) | ||||||||||||||||
Depreciation and amortisation |
(44 | ) | (45 | ) | (43 | ) | (51 | ) | (50 | ) | (51 | ) | (52 | ) | (53 | ) | ||||||||||||||||
Net operating income |
875 | 686 | 836 | 766 | 868 | 889 | 807 | 612 | ||||||||||||||||||||||||
Net loan-loss provisions |
(163 | ) | (143 | ) | (468 | ) | (159 | ) | (108 | ) | (202 | ) | (130 | ) | (107 | ) | ||||||||||||||||
Other income |
(17 | ) | (14 | ) | (15 | ) | (27 | ) | (19 | ) | (19 | ) | (2 | ) | (66 | ) | ||||||||||||||||
Profit before taxes |
695 | 530 | 353 | 581 | 741 | 668 | 675 | 439 | ||||||||||||||||||||||||
Tax on profit |
(198 | ) | (143 | ) | (90 | ) | (160 | ) | (203 | ) | (182 | ) | (191 | ) | (113 | ) | ||||||||||||||||
Profit from continuing operations |
497 | 387 | 262 | 421 | 538 | 486 | 485 | 326 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
497 | 387 | 262 | 421 | 538 | 486 | 485 | 326 | ||||||||||||||||||||||||
Minority interests |
50 | 44 | 41 | 44 | 58 | 59 | 63 | 40 | ||||||||||||||||||||||||
Attributable profit to the Group |
448 | 343 | 221 | 376 | 480 | 427 | 421 | 286 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Business volumes |
||||||||||||||||||||||||||||||||
Customer loans |
86,962 | 96,500 | 88,933 | 86,726 | 80,533 | 78,924 | 81,129 | 86,589 | ||||||||||||||||||||||||
Customer deposits |
74,177 | 80,519 | 72,749 | 61,903 | 68,401 | 72,950 | 88,409 | 84,496 |
Private Banking, Asset Management and Insurance
EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
462 | 498 | (36 | ) | (7.3 | ) | ||||||||||
Net fees |
610 | 547 | 63 | 11.5 | ||||||||||||
Gains (losses) on financial transactions |
32 | 43 | (11 | ) | (25.8 | ) | ||||||||||
Other operating income * |
402 | 343 | 59 | 17.2 | ||||||||||||
Gross income |
1,506 | 1,431 | 75 | 5.2 | ||||||||||||
Operating expenses |
(579 | ) | (575 | ) | (4 | ) | 0.8 | |||||||||
General administrative expenses |
(523 | ) | (523 | ) | 1 | (0.2 | ) | |||||||||
Personnel |
(338 | ) | (328 | ) | (10 | ) | 3.0 | |||||||||
Other general administrative expenses |
(185 | ) | (195 | ) | 11 | (5.5 | ) | |||||||||
Depreciation and amortisation |
(57 | ) | (51 | ) | (5 | ) | 10.5 | |||||||||
Net operating income |
927 | 857 | 70 | 8.2 | ||||||||||||
Net loan-loss provisions |
(0 | ) | (50 | ) | 50 | (99.2 | ) | |||||||||
Other income |
(7 | ) | (19 | ) | 12 | (62.0 | ) | |||||||||
Profit before taxes |
919 | 787 | 132 | 16.8 | ||||||||||||
Tax on profit |
(193 | ) | (171 | ) | (22 | ) | 12.8 | |||||||||
Profit from continuing operations |
726 | 616 | 110 | 17.9 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
726 | 616 | 110 | 17.9 | ||||||||||||
Minority interests |
23 | 22 | 1 | 4.6 | ||||||||||||
Attributable profit to the Group |
703 | 594 | 109 | 18.4 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Private Banking, Asset Management and Insurance
EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
126 | 124 | 123 | 125 | 118 | 109 | 119 | 116 | ||||||||||||||||||||||||
Net fees |
136 | 143 | 128 | 140 | 140 | 148 | 154 | 169 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
10 | 17 | 9 | 7 | 8 | 11 | 6 | 6 | ||||||||||||||||||||||||
Other operating income * |
100 | 99 | 91 | 53 | 84 | 96 | 99 | 123 | ||||||||||||||||||||||||
Gross income |
372 | 383 | 351 | 325 | 350 | 364 | 378 | 414 | ||||||||||||||||||||||||
Operating expenses |
(144 | ) | (144 | ) | (141 | ) | (146 | ) | (141 | ) | (144 | ) | (147 | ) | (147 | ) | ||||||||||||||||
General administrative expenses |
(131 | ) | (131 | ) | (129 | ) | (132 | ) | (129 | ) | (130 | ) | (132 | ) | (133 | ) | ||||||||||||||||
Personnel |
(85 | ) | (83 | ) | (83 | ) | (76 | ) | (83 | ) | (86 | ) | (85 | ) | (85 | ) | ||||||||||||||||
Other general administrative expenses |
(46 | ) | (48 | ) | (45 | ) | (56 | ) | (46 | ) | (44 | ) | (47 | ) | (47 | ) | ||||||||||||||||
Depreciation and amortisation |
(13 | ) | (13 | ) | (13 | ) | (13 | ) | (13 | ) | (14 | ) | (15 | ) | (15 | ) | ||||||||||||||||
Net operating income |
228 | 239 | 210 | 180 | 209 | 220 | 232 | 266 | ||||||||||||||||||||||||
Net loan-loss provisions |
(7 | ) | (17 | ) | (17 | ) | (10 | ) | (26 | ) | 12 | 18 | (5 | ) | ||||||||||||||||||
Other income |
(0 | ) | (1 | ) | (4 | ) | (14 | ) | (2 | ) | (1 | ) | (2 | ) | (2 | ) | ||||||||||||||||
Profit before taxes |
221 | 221 | 189 | 156 | 180 | 231 | 248 | 260 | ||||||||||||||||||||||||
Tax on profit |
(48 | ) | (50 | ) | (32 | ) | (41 | ) | (38 | ) | (47 | ) | (53 | ) | (54 | ) | ||||||||||||||||
Profit from continuing operations |
173 | 172 | 157 | 115 | 142 | 184 | 194 | 206 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
173 | 172 | 157 | 115 | 142 | 184 | 194 | 206 | ||||||||||||||||||||||||
Minority interests |
5 | 7 | 6 | 4 | 5 | 4 | 5 | 8 | ||||||||||||||||||||||||
Attributable profit to the Group |
168 | 165 | 151 | 110 | 137 | 180 | 189 | 198 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Private Banking, Asset Management and Insurance
Constant EUR million
Variation | ||||||||||||||||
2014 | 2013 | Amount | % | |||||||||||||
Income statement |
||||||||||||||||
Net interest income |
462 | 489 | (27 | ) | (5.6 | ) | ||||||||||
Net fees |
610 | 538 | 72 | 13.4 | ||||||||||||
Gains (losses) on financial transactions |
32 | 42 | (10 | ) | (24.7 | ) | ||||||||||
Other operating income * |
402 | 326 | 77 | 23.6 | ||||||||||||
Gross income |
1,506 | 1,395 | 111 | 8.0 | ||||||||||||
Operating expenses |
(579 | ) | (567 | ) | (12 | ) | 2.1 | |||||||||
General administrative expenses |
(523 | ) | (517 | ) | (6 | ) | 1.1 | |||||||||
Personnel |
(338 | ) | (323 | ) | (15 | ) | 4.6 | |||||||||
Other general administrative expenses |
(185 | ) | (194 | ) | 9 | (4.8 | ) | |||||||||
Depreciation and amortisation |
(57 | ) | (50 | ) | (6 | ) | 12.8 | |||||||||
Net operating income |
927 | 828 | 99 | 11.9 | ||||||||||||
Net loan-loss provisions |
(0 | ) | (50 | ) | 50 | (99.2 | ) | |||||||||
Other income |
(7 | ) | (19 | ) | 12 | (61.4 | ) | |||||||||
Profit before taxes |
919 | 759 | 160 | 21.1 | ||||||||||||
Tax on profit |
(193 | ) | (168 | ) | (25 | ) | 14.8 | |||||||||
Profit from continuing operations |
726 | 591 | 136 | 23.0 | ||||||||||||
Net profit from discontinued operations |
| | | | ||||||||||||
Consolidated profit |
726 | 591 | 136 | 23.0 | ||||||||||||
Minority interests |
23 | 20 | 3 | 14.2 | ||||||||||||
Attributable profit to the Group |
703 | 571 | 133 | 23.3 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
Private Banking, Asset Management and Insurance
Constant EUR million
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Income statement |
||||||||||||||||||||||||||||||||
Net interest income |
122 | 120 | 121 | 125 | 120 | 109 | 118 | 115 | ||||||||||||||||||||||||
Net fees |
132 | 138 | 127 | 141 | 142 | 149 | 154 | 166 | ||||||||||||||||||||||||
Gains (losses) on financial transactions |
10 | 16 | 9 | 7 | 9 | 12 | 6 | 5 | ||||||||||||||||||||||||
Other operating income * |
93 | 92 | 89 | 51 | 85 | 95 | 98 | 124 | ||||||||||||||||||||||||
Gross income |
357 | 367 | 347 | 324 | 356 | 365 | 376 | 409 | ||||||||||||||||||||||||
Operating expenses |
(141 | ) | (140 | ) | (140 | ) | (147 | ) | (144 | ) | (145 | ) | (146 | ) | (145 | ) | ||||||||||||||||
General administrative expenses |
(128 | ) | (128 | ) | (128 | ) | (133 | ) | (131 | ) | (131 | ) | (131 | ) | (130 | ) | ||||||||||||||||
Personnel |
(83 | ) | (81 | ) | (82 | ) | (77 | ) | (84 | ) | (86 | ) | (84 | ) | (84 | ) | ||||||||||||||||
Other general administrative expenses |
(45 | ) | (47 | ) | (45 | ) | (56 | ) | (47 | ) | (44 | ) | (47 | ) | (47 | ) | ||||||||||||||||
Depreciation and amortisation |
(13 | ) | (12 | ) | (13 | ) | (13 | ) | (13 | ) | (14 | ) | (15 | ) | (15 | ) | ||||||||||||||||
Net operating income |
216 | 227 | 206 | 178 | 212 | 220 | 230 | 264 | ||||||||||||||||||||||||
Net loan-loss provisions |
(7 | ) | (17 | ) | (17 | ) | (10 | ) | (26 | ) | 12 | 18 | (5 | ) | ||||||||||||||||||
Other income |
(0 | ) | (1 | ) | (4 | ) | (14 | ) | (3 | ) | (1 | ) | (2 | ) | (2 | ) | ||||||||||||||||
Profit before taxes |
209 | 210 | 186 | 154 | 184 | 232 | 246 | 258 | ||||||||||||||||||||||||
Tax on profit |
(46 | ) | (48 | ) | (32 | ) | (41 | ) | (39 | ) | (48 | ) | (53 | ) | (53 | ) | ||||||||||||||||
Profit from continuing operations |
163 | 162 | 153 | 113 | 145 | 184 | 193 | 204 | ||||||||||||||||||||||||
Net profit from discontinued operations |
| | | | | | | | ||||||||||||||||||||||||
Consolidated profit |
163 | 162 | 153 | 113 | 145 | 184 | 193 | 204 | ||||||||||||||||||||||||
Minority interests |
4 | 6 | 6 | 4 | 5 | 4 | 5 | 8 | ||||||||||||||||||||||||
Attributable profit to the Group |
158 | 156 | 148 | 109 | 139 | 180 | 187 | 196 |
(*).- Including dividends, income from equity-accounted method and other operating income/expenses
NPL ratio
%
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Continental Europe |
6.62 | 7.83 | 8.48 | 9.13 | 9.12 | 9.04 | 8.96 | 8.93 | ||||||||||||||||||||||||
Spain |
4.12 | 5.75 | 6.40 | 7.49 | 7.61 | 7.59 | 7.57 | 7.38 | ||||||||||||||||||||||||
Portugal |
6.88 | 7.41 | 7.86 | 8.12 | 8.26 | 8.16 | 8.49 | 8.89 | ||||||||||||||||||||||||
Poland |
7.39 | 8.08 | 7.75 | 7.84 | 7.35 | 7.42 | 7.43 | 7.42 | ||||||||||||||||||||||||
Santander Consumer Finance |
3.98 | 4.04 | 3.96 | 4.01 | 4.14 | 4.07 | 3.97 | 4.82 | ||||||||||||||||||||||||
United Kingdom |
2.03 | 2.01 | 1.98 | 1.98 | 1.88 | 1.91 | 1.80 | 1.79 | ||||||||||||||||||||||||
Latin America |
5.40 | 5.23 | 5.29 | 5.00 | 5.06 | 5.03 | 4.98 | 4.65 | ||||||||||||||||||||||||
Brazil |
6.90 | 6.49 | 6.12 | 5.64 | 5.74 | 5.78 | 5.64 | 5.05 | ||||||||||||||||||||||||
Mexico |
1.92 | 2.20 | 3.58 | 3.66 | 3.62 | 3.52 | 3.74 | 3.84 | ||||||||||||||||||||||||
Chile |
5.51 | 5.81 | 6.00 | 5.91 | 5.99 | 5.94 | 5.98 | 5.97 | ||||||||||||||||||||||||
USA |
3.01 | 2.96 | 3.04 | 3.09 | 2.88 | 2.93 | 2.68 | 2.54 | ||||||||||||||||||||||||
Operating Areas |
4.70 | 5.13 | 5.39 | 5.61 | 5.54 | 5.46 | 5.29 | 5.19 | ||||||||||||||||||||||||
Total Group |
4.75 | 5.15 | 5.40 | 5.61 | 5.52 | 5.45 | 5.28 | 5.19 |
Coverage ratio
%
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Continental Europe |
71.0 | 63.3 | 61.1 | 57.3 | 58.0 | 58.3 | 58.1 | 57.2 | ||||||||||||||||||||||||
Spain |
50.3 | 43.1 | 45.0 | 44.0 | 44.6 | 44.9 | 45.5 | 45.5 | ||||||||||||||||||||||||
Portugal |
52.9 | 52.4 | 51.9 | 50.0 | 50.6 | 53.1 | 53.9 | 51.8 | ||||||||||||||||||||||||
Poland |
67.6 | 59.3 | 64.1 | 61.8 | 64.6 | 65.3 | 65.8 | 60.3 | ||||||||||||||||||||||||
Santander Consumer Finance |
108.7 | 106.9 | 109.2 | 105.3 | 105.1 | 105.2 | 106.4 | 100.1 | ||||||||||||||||||||||||
United Kingdom |
42.1 | 42.1 | 41.6 | 41.6 | 42.9 | 41.1 | 43.4 | 41.9 | ||||||||||||||||||||||||
Latin America |
87.4 | 86.1 | 83.6 | 85.4 | 86.1 | 86.3 | 83.5 | 84.7 | ||||||||||||||||||||||||
Brazil |
90.4 | 91.3 | 92.0 | 95.1 | 95.2 | 94.8 | 91.4 | 95.4 | ||||||||||||||||||||||||
Mexico |
157.1 | 142.7 | 99.0 | 97.5 | 98.6 | 96.6 | 90.1 | 86.1 | ||||||||||||||||||||||||
Chile |
53.9 | 49.9 | 49.7 | 51.1 | 50.7 | 51.7 | 52.3 | 52.4 | ||||||||||||||||||||||||
USA |
149.6 | 156.5 | 148.9 | 148.1 | 163.3 | 165.0 | 184.1 | 192.8 | ||||||||||||||||||||||||
Operating Areas |
75.0 | 69.6 | 67.2 | 64.6 | 66.0 | 66.4 | 67.0 | 66.6 | ||||||||||||||||||||||||
Total Group |
74.1 | 69.7 | 67.1 | 64.9 | 66.3 | 66.7 | 67.5 | 67.2 |
Cost of credit
%
31.03.13 | 30.06.13 | 30.09.13 | 31.12.13 | 31.03.14 | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||||||||||||||
Continental Europe |
3.13 | 2.33 | 1.71 | 1.23 | 1.21 | 1.14 | 1.08 | 1.02 | ||||||||||||||||||||||||
Spain |
1.23 | 1.26 | 1.36 | 1.36 | 1.37 | 1.31 | 1.21 | 1.06 | ||||||||||||||||||||||||
Portugal |
1.18 | 1.10 | 0.93 | 0.73 | 0.63 | 0.55 | 0.47 | 0.50 | ||||||||||||||||||||||||
Poland |
1.22 | 1.18 | 1.09 | 1.01 | 0.98 | 0.92 | 0.95 | 1.04 | ||||||||||||||||||||||||
Santander Consumer Finance |
1.26 | 1.15 | 1.13 | 0.96 | 0.89 | 0.87 | 0.85 | 0.90 | ||||||||||||||||||||||||
United Kingdom |
0.29 | 0.26 | 0.26 | 0.24 | 0.23 | 0.22 | 0.19 | 0.14 | ||||||||||||||||||||||||
Latin America |
5.07 | 4.87 | 4.73 | 4.53 | 4.24 | 3.95 | 3.77 | 3.59 | ||||||||||||||||||||||||
Brazil |
7.46 | 7.07 | 6.72 | 6.34 | 5.82 | 5.38 | 5.14 | 4.91 | ||||||||||||||||||||||||
Mexico |
2.46 | 2.73 | 3.27 | 3.47 | 3.59 | 3.58 | 3.26 | 2.98 | ||||||||||||||||||||||||
Chile |
1.95 | 2.00 | 1.96 | 1.92 | 1.82 | 1.76 | 1.71 | 1.75 | ||||||||||||||||||||||||
USA |
1.89 | 1.95 | 2.17 | 2.48 | 2.94 | 3.15 | 3.40 | 3.45 | ||||||||||||||||||||||||
Operating Areas |
2.49 | 2.15 | 1.85 | 1.65 | 1.61 | 1.55 | 1.50 | 1.44 | ||||||||||||||||||||||||
Total Group |
2.45 | 2.14 | 1.89 | 1.69 | 1.65 | 1.56 | 1.52 | 1.43 |
Spreads on loans and deposits
%
1Q 13 | 2Q 13 | 3Q 13 | 4Q 13 | 1Q 14 | 2Q 14 | 3Q 14 | 4Q 14 | |||||||||||||||||||||||||
Retail Banking Spain |
||||||||||||||||||||||||||||||||
Loan spreads |
2.21 | 2.26 | 2.33 | 2.43 | 2.39 | 2.36 | 2.37 | 2.37 | ||||||||||||||||||||||||
Deposit spreads |
0.16 | 0.28 | 0.15 | 0.20 | 0.45 | 0.47 | 0.41 | 0.41 | ||||||||||||||||||||||||
TOTAL |
2.37 | 2.54 | 2.48 | 2.63 | 2.84 | 2.83 | 2.78 | 2.78 | ||||||||||||||||||||||||
Retail Banking Portugal |
||||||||||||||||||||||||||||||||
Loan spreads |
2.44 | 2.44 | 2.44 | 2.42 | 2.44 | 2.39 | 2.36 | 2.35 | ||||||||||||||||||||||||
Deposit spreads |
(1.22 | ) | (1.18 | ) | (1.06 | ) | (0.99 | ) | (0.93 | ) | (0.84 | ) | (0.89 | ) | (0.86 | ) | ||||||||||||||||
TOTAL |
1.22 | 1.26 | 1.38 | 1.43 | 1.51 | 1.55 | 1.47 | 1.49 | ||||||||||||||||||||||||
Retail Banking Poland |
||||||||||||||||||||||||||||||||
Loan spreads |
2.41 | 2.45 | 2.43 | 2.53 | 2.51 | 2.47 | 2.45 | 2.36 | ||||||||||||||||||||||||
Deposit spreads |
0.73 | 0.72 | 0.73 | 0.98 | 1.12 | 1.22 | 1.16 | 0.82 | ||||||||||||||||||||||||
TOTAL |
3.14 | 3.17 | 3.16 | 3.51 | 3.63 | 3.69 | 3.61 | 3.18 | ||||||||||||||||||||||||
Santander Consumer Finance |
||||||||||||||||||||||||||||||||
Loan spreads |
4.76 | 4.83 | 4.93 | 4.91 | 5.04 | 5.03 | 5.06 | 5.00 | ||||||||||||||||||||||||
Retail Banking United Kingdom |
||||||||||||||||||||||||||||||||
Loan spreads |
2.78 | 2.80 | 2.85 | 2.84 | 2.83 | 2.76 | 2.69 | 2.61 | ||||||||||||||||||||||||
Deposit spreads |
(1.25 | ) | (1.17 | ) | (1.00 | ) | (0.86 | ) | (0.82 | ) | (0.70 | ) | (0.61 | ) | (0.57 | ) | ||||||||||||||||
TOTAL |
1.53 | 1.63 | 1.85 | 1.98 | 2.01 | 2.06 | 2.08 | 2.04 | ||||||||||||||||||||||||
Retail Banking Brazil |
||||||||||||||||||||||||||||||||
Loan spreads |
13.09 | 12.51 | 11.93 | 11.82 | 11.76 | 11.60 | 10.98 | 10.79 | ||||||||||||||||||||||||
Deposit spreads |
0.72 | 0.75 | 0.84 | 0.95 | 0.90 | 0.92 | 1.00 | 0.96 | ||||||||||||||||||||||||
TOTAL |
13.81 | 13.26 | 12.77 | 12.77 | 12.66 | 12.52 | 11.98 | 11.75 | ||||||||||||||||||||||||
Retail Banking Mexico |
||||||||||||||||||||||||||||||||
Loan spreads |
8.46 | 8.41 | 8.34 | 8.23 | 8.17 | 7.83 | 7.69 | 7.71 | ||||||||||||||||||||||||
Deposit spreads |
1.86 | 1.64 | 1.56 | 1.51 | 1.52 | 1.46 | 1.38 | 1.33 | ||||||||||||||||||||||||
TOTAL |
10.32 | 10.05 | 9.90 | 9.74 | 9.69 | 9.29 | 9.07 | 9.04 | ||||||||||||||||||||||||
Retail Banking Chile |
||||||||||||||||||||||||||||||||
Loan spreads |
4.31 | 4.27 | 4.01 | 3.98 | 3.98 | 4.00 | 3.97 | 3.87 | ||||||||||||||||||||||||
Deposit spreads |
2.39 | 2.47 | 2.42 | 2.31 | 2.35 | 2.37 | 2.35 | 2.27 | ||||||||||||||||||||||||
TOTAL |
6.70 | 6.74 | 6.43 | 6.29 | 6.33 | 6.37 | 6.32 | 6.14 | ||||||||||||||||||||||||
Retail Banking USA |
||||||||||||||||||||||||||||||||
Loan spreads |
2.51 | 2.52 | 2.52 | 2.49 | 2.44 | 2.57 | 2.61 | 2.50 | ||||||||||||||||||||||||
Deposit spreads |
0.34 | 0.33 | 0.57 | 0.41 | 0.73 | 0.65 | 0.64 | 0.55 | ||||||||||||||||||||||||
TOTAL |
2.85 | 2.85 | 3.09 | 2.90 | 3.17 | 3.22 | 3.25 | 3.05 |
Risk-weighted assets
EUR million
31.03.14(1) | 30.06.14 | 30.09.14 | 31.12.14 | |||||||||||||
Continental Europe |
208,030 | 207,629 | 205,734 | 205,943 | ||||||||||||
Spain |
110,020 | 109,401 | 107,570 | 111,780 | ||||||||||||
Portugal |
16,646 | 16,776 | 16,266 | 16,121 | ||||||||||||
Poland |
16,131 | 16,285 | 16,575 | 16,813 | ||||||||||||
Santander Consumer Finance |
49,191 | 49,420 | 49,908 | 47,259 | ||||||||||||
Spains run-off real estate |
10,913 | 10,834 | 10,085 | 8,740 | ||||||||||||
United Kingdom |
95,469 | 99,475 | 103,264 | 103,470 | ||||||||||||
Latin America |
142,647 | 151,654 | 154,565 | 173,917 | ||||||||||||
Brazil |
80,300 | 86,235 | 84,846 | 101,742 | ||||||||||||
Mexico |
23,666 | 25,841 | 27,742 | 26,222 | ||||||||||||
Chile |
25,158 | 26,013 | 27,220 | 29,102 | ||||||||||||
USA |
57,490 | 60,771 | 67,442 | 73,322 | ||||||||||||
Operating Areas |
503,636 | 519,529 | 531,005 | 556,652 | ||||||||||||
Corporate Activities |
36,199 | 39,365 | 30,449 | 28,501 | ||||||||||||
Total Group |
539,835 | 558,894 | 561,454 | 585,153 |
(1).- | Considering Spanish regulation on intangibles homogeneous with European one applied as from 2Q14 |
3 February 2015
Important information 2
Banco Santander, S.A.
(Santander) cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future
business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause
actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macroeconomic, governmental and regulatory trends; (2) movements in local and international
securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties.
The risk factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the SEC) could adversely affect our business and financial
performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.
Forward-looking
statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made; such knowledge, information and views may change at any time. Santander does not
undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.
The information
contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring
securities must do so only on the basis of such persons own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such
professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no
recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.
Neither this presentation nor any of the
information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as
amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial
Services and Markets Act 2000.
Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price
or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast.
The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and
local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments my differ materially from those of such subsidiaries.
Agenda
Group performance 2014
Business areas performance 2014
Outlook
Appendix
2014 Highlights 4
Strong profit growth amid
normalisation process
EUR million
Attributable profit
Commercial REVENUES rose 5,816 compared to the decline in 2013
+39%*
Good performance of operating EXPENSES, backed by efficiency plans
4,175
Efficiency ratio: 47.0% (-1.1 p.p.)
Lower loan-loss PROVISIONS, 2,283 with leeway towards
normalisation
Profit before tax increased in all countries
Increased
PROFITABILITY ratios EPS: +24% RoTE2: 11.0% (+1.4 p.p.)
20121 20131 2014
(*)
Excluding exchange rate impact: +49%
(1) Profit adjusted to the entry into force with retroactive effect, of the interpretation of the international accounting
standard IFRIC 21, which means anticipating the recording of contributions to the deposit guarantee funds. Net impact on 2012: -EUR 12 mill.; 2013: -EUR 195 mill.
(2) | 2014 pro-forma data taking into account the capital increase carried out in January 2015 |
2014 Highlights 5
Faster growth in volumes and
strengthened balance sheet
Loans Deposits + mutual funds
Change of trend in
LOANS.
+6% Growth to individuals and companies
+5%
+3%
Growth in customer FUNDS consistent with lower cost of liabilities
-2%
2013 / 2012 2014 / 2013 2013 / 2012 2014 / 2013 Comfortable LIQUIDITY, meeting LCR and
NSFR requirements ahead of schedule
NPL and coverage ratios CET1(1) 2014
Coverage ratio
65% 67% Improved CREDIT QUALITY and
9.7% lower cost of credit
NPL ratio
Solid SOLVENCY ratios,
5.61% 5.19% strengthened by capital increase
Dec13 Dec14 Fully loaded
NOTE: Loans and deposits excluding repos and in constant
currency
(1) | Pro-forma data taking into account the capital increase carried out in January 2015 |
Profit & Loss
Grupo Santander results 7
In 4Q, further growth of
commercial revenues and lower provisions. Profit declined due to lower trading gains, taxes and handling fees
Quarterly attributable profit Quarterly P&L
EUR million
4Q14 Var. / 3Q14
% %*
NII + fee income 10,238 3.3 3.8 1,605 Trading gains 620 -34.8 -35.3
1,453 1,455
1,303 Gross income 11,040 0.7 1.1
1,205 Operating exp. -5,216 2.9 3.3
1,050 1,055
864 Net op. income 5,824 -1.1 -0.7
LLPs -2,452 -11.7 -11.5
PBT 2,580 0.9 1.2 Attributable profit 1,455 -9.3 -9.3
1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q
(*) Variation excluding exchange rate impact
Nota: 2013 profit adjusted to the entry into force with retroactive effect, of the interpretation of the
international accounting standard IFRIC 21, which means anticipating the recording of contributions to the deposit guarantee funds.
Grupo Santander results 8
Profit growth is
underscored by the three basic drivers. Negative impact from exchange rates around 5 p.p.
2014 2013(1) Var. / 2013
EUR million % %*
Net interest income + fee income 39,244 38,041 3.2 7.9 Gross income 42,612
41,920 1.7 6.2 Operating expenses -20,038 -20,158 -0.6 3.0
Net operating income 22,574 21,762 3.7 9.1
Loan-loss provisions -10,562 -12,340 -14.4 -10.5
Profit before tax 9,720 7,362 32.0 41.3
Attributable profit 5,816 4,175 39.3 49.3
(*) Variation excluding exchange
rate impact
(1) Profit adjusted to the entry into force with retroactive effect, of the interpretation of the international accounting standard IFRIC 21, which
means anticipating the recording of contributions to the deposit guarantee funds. Net impact on 2013 profit: -EUR 195 mill.
Grupo Santander results 9
The capital gains obtained
in the Insurance transaction were registered in the fourth quarter. Provisions in the same amount were made for restructuring costs and other
EUR million
1,589
Insurance
SCUSA
UK pensions
Altamira
385
730
224
250
4Q14
250 mill.
1H14
1,339 mill.
2014 corporate transactions
capital gains
(net of tax)
4Q14
250 mill.
1H14 1,339 mill.
744 512 83 250 1,589
Restructuring costs and other Impairment of intangible assets Other provisions Restructuring Costs
2014 non-recurring
provisions (net of tax)
2014 corporate transactions 2014 non-recurring capital gains provisions (net of tax) (net of tax)
Main P&L items performance 10
Good trend in gross
income, costs and provisions. Slight perimeter1 impact in 4Q, mainly in gross income and costs
EUR million Constant EUR million
Gross income Gross income
10,961 11,040 10,951
10,722 10,847 +2% 10,509 10,829 +6% 10,333 10,488 10,324 10,124 2014 / 2013 10,136 2014 / 2013 10,017 10,122 9,969 9,913
Costs Costs
5,068 5,088 5,060 5,070 5,216 -1% 5,178 +3% 4,943 4,906 5,025 4,930 4,916 5,014
4,847 2014 / 2013 4,765 4,801 4,859 2014 / 2013
3,399
3,142 3,025 3,162
2,875 2,982
2,774 2,695 2,638 2,777 2,452 2,778 2,755 2,641 2,741
Provisions 2,427
Provisions
-14% -10%
2014 / 2013 2014 / 2013
1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q 1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q
(1) | GetNet and GE Nordics |
GROSS INCOME. Breakdown and quarterly trend 11
Higher
quality gross income (NII and fee income account for 92% of gross income). Growth in 4Q driven by net interest income and fee income. Lower trading gains
2014
gross income structure Gross income Group
Constant EUR million
Net
interest income
7,643
7,386 7,370 7,149 6,807 6,824 6,909 Net 6,625 interest
income
(€ 29,548 mill.) 69% Fee income
2,370 2,404 2,409 2,512 2,304
2,323 2,253 2,320
23%
7% Fee income
Other 1% (€ 9,696 mill.)
Trading gains revenues Trading gains
(€ 2,850 mill.) 920 859 968 770 951
650 513 615
1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q
GROSS INCOME. 2014/2013 performance and breakdown by country 12
Over 2013, gross income growth driven mainly by net interest income. Growth in all countries except Brazil
EUR million and % change in constant euros
Total gross income
2014 / 2013 (%)
Brazil 12,008 -3
Spain 6,997 +1
+496 42,612 41,920 +2,384
+5% -408 USA 5,643 +16
-11%
-1,780 UK 5,541 +8
+9%
SCF 3,309 +6 Mexico 3,072 +6 Chile 2,197 +13
2013 FX Net interest Fee Trading gains 2014
Poland 1,376 +4 Gross income income and Other* Gross Argentina income income 1,158 +34
Portugal 956 +4
(*) Other includes income from equity method, dividends and other operating results
OPERATING EXPENSES. 2014/2013 performance and breakdown by country 13
Group costs rose at below the average inflation rate (3.6%). Of note were Brazil and Spain
EUR
million
Costs by unit. 2014 / 2013 change
Costs Costs (nominal)1 (real
terms)2
20,158 +588
-708 20,038
Brazil 1.0 -5.3
+3.0%
Spain -6.7 -6.5
+2.2% Portugal -0.9 -0.6
excl. perimeter Poland -2.2 -2.2
SCF 4.4 4.0 UK 5.3 3.8
Mexico 7.2 3.2
Chile 6.3 1.9 USA 7.6 6.0
2013 FX Business 2014
Operating Operating Argentina 41.8 1.2 expenses expenses
Total Group 3.0 -0.6
(1) In local currency. Excluding perimeter: Brazil (-0.6%); SCF (-0.5%)
and Group (+2.2%) (2) Nominal costs less 2014 average inflation
OPERATING EXPENSES. Efficiency Plan 14
2014-16
efficiency and productivity Plan: the cost savings envisaged in the efficiency plan were surpassed in the first year
EUR million
Efficiency plan target 2014 cost savings
Announced Achieved
Brazil 430 494
2,000
(in real terms)
1,600
Spain 300 318
1,188
(integration and efficiency plan)
1,000
Central Services / Holding 50 82
(Zero based project in Central Divisions and factories)
2014 2015 2016 Other business units 220 294
Cost savings target after
3Q14 review
Cost savings achieved 1,000 1,188
Note: Savings calculated
over 2013 costs plus vegetative evolution (inflation, upward/downward movements, ongoing investments). Excluding perimeter and new projects
PROVISIONS. 2014/2013 performance and breakdown by country 15
Lower cost of credit due to widespread decline in provisions in the large units
EUR million
and % change in constant euros
Cost of credit
2014 / 2013 (%)
1.69%
Brazil 3,682 -18
1.43%
1.53% Spain 1,745 -28
USA 2,233 +47
1.15%
12,340 -542 UK 332
-1,236 -46
10,562 SCF 544 -4 -10%
Mexico 756 -2 Chile 521 0 Poland 186 +11
Argentina 121 +52 2013 FX Business 2014 Portugal 124 -36
Provisions Provisions
Balance Sheet
Loans
Change of trend in loans1: they rose in 2014
from a 2% fall in 2013. All units increased (except Portugal), with faster growth in 4Q in some countries
Constant EUR billion
Gross loans by country (excluding repos)
% q-o-q % y-o-y Dec14 change change
UK 250 +0.1 +3
Loans
Spain 162 +1 +2
Brazil 78 +6 +10
+5% USA 71 +2 +4(2) SCF 64 +4 +9
Chile 32 +3 +8
Mexico 27 +5 +18
-2%
Portugal 24 -1 -5
2013 / 2012 2014 / 2013
Poland 18 +0.4 +7
Argentina 6 +12 +23
TOTAL Group +2 +5
(1) | Gross loans excluding repos |
(2) | Excluding sale of portfolios and securitisations: +7% |
Deposits + Mutual funds 18
Customer funds1, also grew
faster (+6%) than in 2013 (+3%), and increased in all countries
Constant EUR billion
Deposits (excluding repos) + mutual funds by country % q-o-q % y-o-y Dec14 change change
UK 206 +1 +2
Deposits + mutual funds
Spain 217 -1 +5
Brazil 92 +4 +12
+6%
USA 48 +2 +6
+3% Chile 29 +7 +17
Mexico 36 +5 +13
Portugal 25 0 +5
2013 / 2012 2014 / 2013
Poland 24 +1 +10
Argentina 8 +12 +37
TOTAL Group +1 +6
(1) | Deposits excluding repos + managed and marketed mutual funds |
Liquidity 19
Comfortable liquidity position in the
Group and the principal units. Compliance with regulatory ratios ahead of schedule
Loan to deposit ratio Deposits + M/L term funds captured / net loans
113% 118% 116%
112%
Dec13 Dec14 Dec13 Dec14
LCR NSFR
Above 100% at year-end in the Group Above 100% at year-end in the Group and the main subsidiaries
and most of the large units
vs. the 60% required by 1-Oct-15 Under
observation. Required by 2018
Credit quality 20
The Groups credit quality
continued to improve throughout 2014, accelerating in the second half of the year in the principal units
%
NPL ratio
Group
Spain UK
Coverage ratio
7.49 7.61 7.59 7.57
7.38
66 67 68 67 65
1.98 1.88 1.91 1.80 1.79
D13 M14 J14 S14 D14 D13 M14 J14 S14 D14
NPL ratio
Brazil USA
5.61 5.52 5.45 5.28
5.19
5.64 5.74 5.78 5.64
D13 M14 J14 S14 D14*
5.05
3.09 2.88 2.93
2.68 2.54
D13 M14 J14 S14 D14 D13 M14 J14
S14 D14
(*) NPL ratio of 5.12% excluding GE Nordics incorporation
Capital ratios 21
Capital strengthened ahead of 2019
requirements
%
Fully-loaded capital ratios Fully-loaded leverage ratio
11.8
Capital ratio 10.4 1.3 Tier2 0.8
1.3 Tier1 0.8
3.9
3.6
CET1 8.3 9.7
Dec14 Dec14 (with capital increase) Dec14 Dec14 (with capital increase)
Phased-in Phased-in
CET1 11.0 12.2 4.4 5.0
Leverage ratio
Financial ratios 22
Profitability ratios improved in
2014
Efficiency (%) EPS (euro) RoTE1 (%)
-1.1 p.p. +24% +1.4 p.p.
48.1 47.0 0.48 11.0
9.6 0.39
2013 2014 2013 2014 2013 2014
(1) RoTE: Group attributable profit / (Average of capital +
reserves + retained profit + valuation adjustmentsgoodwillother intangible assets). In 2014, pro-forma taking into account capital increase
Agenda
Group performance 2014
Business areas performance 2014
Outlook
Appendix
Business areas 24
High diversification by country in
profit generation
Attributable profit by geographic segment in 2014
Portugal,
2% Poland, 6% Spain, 14%
Brazil, 19% Germany, 5%
Other Europe, 6%
Mexico, 8%
UK, 19%
Chile, 6%
Other Latin America, 5% USA, 10%
Percentage over operating areas attributable profit, excluding Spains run-off real estate
ATTRIBUTABLE PROFIT. 2014/2013 performance 25
Attributable profit rose in all units, except Mexico (higher tax rate) and the US (higher minority interests in SCUSA)
EUR million and
% change in constant euros
2014 attributable profit % change / 2013
UK 1,576 +30%
Brazil 1,558 +8%
Spain 1,121 +141%
SCF 891 +12%
USA 800 0% (1)
Mexico 660 -3%
Chile 509 +35%
Poland 358 +7% Argentina 298 +33% Portugal 189 +65%
(1) | Declined due to the higher tax rate. Profit before tax up 9% |
Spain 26
Activity P&L
EUR million
Volumes1 Cost of new time deposits
Var. D14 / D13 4Q14 %3Q14 2014 %2013
NII + fee income 1,665 1.8 6,564
6.0 +1% -1% 1.36% Gross income 1,690 -2.5 6,997 0.6
/ 3Q14 / 3Q14
0.91% Operating expenses -860 0.5 -3,482 -6.7
+5%
Net op. income 830 -5.5 3,515 9.2
+2% 0.75%
0.55% LLPs -320 -25.4 -1,745 -27.6
0.44%
Loans Funds 4Q13 1Q14 2Q 3Q 4Q Attributable profit 299 -3.3 1,121 140.5
Growth in
loans (companies) and deposits (consistent with lower cost of funding) Profit growth drivers: lower provisions, lower cost of funding and efficiency plan
In gross
income, net interest income up 9%, but trading gains and dividends declined
In 4Q, impact of lower trading gains (GBM) and tax charge on deposits
(1) | Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds |
Spain 27
Higher volumes combined with a lower NPL
ratio
Loans (EUR billion) Customer Funds (EUR billion) NPL and coverage ratios (%)
Loans (EUR billion) Public sector Companies Other loans to individuals
Household mortgages
Repos 7 1 D13 D14 83 86 12 13 50 47 13 16 158 162
Customer Funds (EUR billion) Demand deposits Time deposits Repos Mutual
Funds 7 3 D13 D14 84 105 91 70 33 42 208 217
NPL and coverage ratios (%) 7.49 7.61
7.59 7.57 7.38 D13 M14 J14 S14 D14 44 45 45 45 45 Coverage ratio NPL ratio
Increased customer funds
Growth driven by companies (+5%) Sharp reduction of focusing on profitability net NPL entries (-92% / 2013) Demand deposits up 25% and The increase in new mortgages NPL ratio
improved in recent mutual funds 28%. Time deposits did not offset amortisations quarters declined 22%
United Kingdom 28
Activity P&L
£ million Volumes1 Banking NIM2
Var. D14 / D13 4Q14 %3Q14 2014
%2013
NII + fee income 1,101 2.9 4,240 12.4
+0.1% +1% / 3Q14 /
3Q14 1.85%
1.79% 1.81% 1.82% Gross income 1,136 1.1 4,464 7.7 1.71%
+3%
Operating expenses -604 4.4 -2,329 5.3 +2% Net op. income 532 -2.4 2,136 10.6 LLPs -27 -60.8 -268 -45.7
Loans Funds 4Q13 1Q14 2Q 3Q 4Q Attributable
profit 308 -5.6 1,270 30.2
Growth in corporate loans and customer deposits; resumed growth in residential mortgages Higher commercial revenues; with margin and
volume improvements
Continued investments in the retail branch network and digital and reinforced corporates and GBM Provisions reflect prudent risk management and
benign UK economic environment
(1) Volumes in local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds (2) In local
criteria
United Kingdom 29
Increasing Loyal customers through
and corporates our 1|2|3 strategy
1|2|3 World Customers Current
accounts Corporate loans Business centres / Relationship Managers
Million £ billion £ billion
3.6 41.1 729 650 23.9 22.1 2.4 27.9 19.6 503 66
1.3 15.9 +47% 50
+8% 35 +75% +13%
Dec12 Dec13 Dec14 Dec12 Dec13 Dec14
Dec12 Dec13 Dec14 Dec12 Dec13 Dec14
Business Relationship centres Managers
First choice for customers switching1 their
Progress in business diversification; rise in
deposits current account provider to Santander UK (1 in 4) and in loans to corporates (in a subdued market) Increased customer loyalty; most improved in Building our commercial capability; new investment retail customer satisfaction since
Dec12 in business centres and enhanced platforms
(1) Since the introduction in Sep13 of the new system to guarantee customers the switching of their
current account.
Brazil 30 Activity P&L EUR million Volumes1 Net Interest Margin
Var. D14/D13 Q14 %3Q14* 2014 %2013* 6.6% NIM
+6% +4% 6.5% 6.3% 5.9% NII +
fee income 2,969 3.8 11,795 -0.3 5.7%
Gross income 2,978 -1.7 12,008 -2.9 +12%
+10% Operating expenses -1,296 5.6 -4,916 1.0 3.7% 3.8% 3.7% Net op. income 1,682 -6.6 7,092 -5.4 3.4% 3.4%
NIM net of provisions LLPs -887 -2.2 -3,682 -17.7 Loans Funds 4Q13 1Q14 2Q 3Q 4Q Attributable profit 391 0.8 1,558 8.0
(*) Changes excluding fx impact Faster pace of activity both in loans and customer funds
Gross
income impacted by change of mix and lower trading gains Fee income improved for the third straight quarter
Profit up 8% due to lower provisions and costs
increasing at well below the inflation rate
(1) Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds
Brazil 31
Growth in loans with change of mix
which reflected in credit quality and a lower risk profile
Balances in EUR million and Dec14 / Dec13 change
NPL ratio
(%)
+34% -3% 0% +13% +32%
26,706 6.90
6.49
20,263
6.12
13,115 5.64 5.74 5.78 5.64
11,646 5.05
6,744 M13 J13 S13 D13 M14 J14 S14
D14
Mortgages Other SMEs Corporates Large
1 Provisions and cost of
credit individuals corporates
Constant EUR million
1,244
1,186
1,053
993
Growth in segments where we are below our natural 940 914 924 904 market share (mortgages,
agribusiness, BNDES2) 7.5%
7.1% 6.7% 6.3%
5.8%
5.4% 5.1%
Greater focus on large companies and SMEs 4.9% recovery in recent months
1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q Net loan-loss provisions Cost of credit
(1) Other =
Consumer credit, payroll lending, automobile, cards, cheques and personal loans (2) BNDES = Brazilian Development Bank
Agenda
Group performance 2014
Business areas performance 2014
Outlook
Appendix
Outlook 33
Good dynamics in results and volumes All
core units grew at year-end 2014 profit before tax (10/10) and loans (9/10)
Comfortable liquidity and capital position, Focal points: organic growth and a more
with no restrictions to grow efficient use of capital
Risk management continues Developing the Wide Risk Management to be reinforced Programme
Ongoing actions to increase customer All units aim to grow linked and linkage and satisfaction transactional customers
Measures underway to drive Enhance team performance, streamline operating excellence processes and improve customer service
Ambitious targets in the medium-term Financial in key management variables Non-financial
Our financial targets in the medium-term 34
2017 2014
targets
Growth Loans +5% peers* Above
Operating excellence Efficiency ratio
47% < 45%
Risk management NPL ratio 5.19% < 5%
Capital CET1
fully-loaded 9.7% 10-11%
RoTE 11% 12-14% Profitability EPS growth +24% peers* Above
(*) Wells Fargo, JPMorgan Chase, Citi, Bank of America, HSBC, BNP Paribas, UniCredit, Deutsche Bank, Banca Intesa, BBVA, ING, Société Genérale, Lloyds Bank,
Barclays, Standard Chartered, UBS, Itaú
Agenda
Group performance 2014
Business areas performance 2014
Outlook
Appendix
Appendix
Other geographic units results Global
segments results Group balance sheet Liquidity and funding NPL and coverage ratios, and cost of credit Spreads Quarterly income statements
Other geographic units results
37
Santander Consumer Finance Continental Europe 38
Activity P&L
EUR million
Volumes Net Interest Margin
Var. D14 / D13 4Q14 %3Q14 2014 %2013
NIM
+4% -2% NII + fee income 850 3.4 3,294 5.6
3.7%
/ 3Q14 / 3Q14 3.5% 3.5%
Gross income 862 5.0 3,309 6.4
3.3% 3.3%
Operating expenses -376 6.3 -1,452 4.4
+14%
Net op. income 486 4.0 1,857 8.0
+9% 2.9% 2.7% 2.8% 2.7%
2.6% LLPs -143 -4.3 -544 -3.7
NIM net of provisions
Attributable profit 265 56.1 891 12.3
4Q13 1Q14 2Q 3Q 4Q
Gross loans New loans
Double-digit growth in new lending enabled market share gain
In the area as a whole: management of spreads, costs control and lower cost of credit The main units improved their profit in 2014 GE Nordics integration in 4Q and joint-venture
with PSA in 2015 to promote business
Nota: Not including Santander Consumer UK profit, as it is recorded in Santander UK results. If included, attributable profit
in 4Q14: EUR 292 mill. (+49%); 2014: EUR 1,004 mill. (+12% y-o-y)
Portugal 39 Activity P&L EUR million
Volumes1
Cost of new term deposits
Var. D14QD14 %3Q14 2014 %2013
-1%
-0.3% NII + fee income 215 4.3 826 -0.6 / 3Q14 / 3Q14 Gross income 261 13.4 956 4.3
1.70% 1.72% 1.69% +5% 1.36% Operating expenses -126 3.5 -491 -0.9
0.96%
Net op. income 135 24.6 465 10.5 -5% LLPs -17 -45.7 -124 -35.7 Loans Funds 4Q13 1Q14 2Q 3Q 4Q Attributable profit 73 74.5 189 65.1 Sharp deposit
capturing with lower cost of funding and market share gain Profit continues to normalise (+65% y-o-y) backed by provisions Good performance of net interest income (+6% y-o-y) and costs control
(1) | Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds |
Poland 40 Activity P&L EUR million
Volumes1 Stock
deposit cost
Var. D14Q14 %3Q14* 2014 %2013*
NII + fee
income 302 -5.5 1,269 7.2 +0.4% +1% / 3Q14 / 3Q14 1.69%
1.69% 1.67% Gross income 353 6.2 1,376 4.1 1.64% +10% 1.56% Operating expenses -143 0.9 -581
-2.2 +7%
Net op. income 210 10.1 795 9.3 LLPs -57 29.4 -186 10.5
Loans Funds
4Q13 1Q14 2Q 3Q 4Q Attributable profit 94 3.4 358 6.9
(*) Changes excluding fx impact
The rise in loans and deposits underscored the success of the business strategy Of note was the commercial revenues growth (+7.2% y-o-y) and costs control (-2.2%) PBT: +12% in
2014. Attributable profit impacted by higher taxes and minority interests
(1) | Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds |
Spain run-off real estate 41
Activity P&L EUR
million Total Balance Coverage ratios
EUR billion and % change 2014 and D14 / D13 change 2014 2013 %2013 -25% Gross income -64 6 n.m. 10.8 +5 p.p. +0.4
p.p. Operating expenses -216 -175 +23.4 Equity stakes 8.1 54% 55% Net 3.6 Provisions -553 -739 -25.1 foreclosures 3.5
Net loans Tax recovery 250 272 -8.2 5.7
3.8 Attributable profit -583 -635 -8.2
D13 D14 Loans Foreclosures
Sharp exposure reduction. Mainly in loans (-34%)
Increased coverage ratio of
loans and foreclosures in the year
Lower losses due to reduced need for provisions
USA 42 Activity P&L US$ million
Santander Bank1
SCUSA
Var. D14 / D13 Var. D14 / D13 4Q14 %3Q14 2014 %2013
+1% +2% +4% -17% NII + fee income 1,742 -2.9 7,063 11.5 / 3Q14 / 3Q14 / 3Q14 / 3Q14
Gross income 1,898 -1.7 7,483 16.0
+7% Operating expenses -709 3.7 -2,694 7.6 +25% Net op.
income 1,189 -4.7 4,789 21.3 +13%
+1% LLPs -718 -11.5 -2,961 46.8 Attributable profit 314 21.3 1,061 -0.2 Loans 2 Funds Gross loans New loans
In activity, SCUSA increased new lending and servicing. Business growth in Santander Bank Attributable profit virtually unchanged from previous year. Profit before minority
interests up 4%
Increased gross income offset the higher costs (regulatory costs and franchise) and provisions
Measures to optimise Santander Banks balance sheet in order to improve profitability ratios
(1) Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. (2) Excluding sale of portfolios and securitisations: +6%
Mexico 43 Activity P&L EUR million Volumes1 Net Interest Margin
Var. D14 D13 4Q14 %3Q14* 2014 %2013* NIM
NII + fee income 781
3.5 2,953 6.0 +5% +5%
/ 3Q14 / 3Q14 4.4% Gross income 793 0.0 3,072 6.0 4.1% 4.0% 4.0% 4.0%
+18% Operating expenses -322 0.6 -1,260 7.2 Net op. income 471 -0.5 1,812 5.2 +13%
2.6% 2.7%
2.8% LLPs -177 -16.3 -756 -1.6 2.5% 2.5%
NIM net of provisions PBT 293 9.4 1,057 8.9
Loans Funds 4Q13 1Q14 2Q 3Q 4Q Attributable profit 186 10.8 660 -3.5
(*) Changes
excluding fx impact
Expansion plan resulted in y-o-y market share gain in loans and demand deposits
Higher commercial revenues absorbed interest rates at their lowest levels and change of mix
Profit affected in the year-on-year comparison due to the higher tax rate (from 8% to 20%)
(1) | Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. |
Chile 44 Activity P&L EUR million
Volumes1 Net
Interest Margin
Var. D14/D13 4Q14 %3Q14* 2014 %2013* NIM
+3% +7% NII + fee income 577 20.1 2,063 15.0
/ 3Q14 / 3Q14 4.7% 4.7% 4.4% 4.3%
4.0% Gross income 608 17.8 2,197 12.6 +17%
Operating expenses -226 2.0 -854
6.3 3.5% 3.2%
+8% 2.9% 3.0% Net op. income 382 29.6 1,343 17.0 2.6%
LLPs -156
16.6 -521 0.5 NIM net of provisions
Attributable profit 162 71.7 509 34.8
Loans Funds 4Q13 1Q14 2Q 3Q 4Q
(*) Changes excluding fx impact
Growth in target segments: loans to companies (+8%), high-income (+16%) and demand deposits (+16%) Solid profit underscored by commercial revenues
(higher volumes and lower cost of funding) Moreover, higher inflation rate and lower taxes (tax reform) put profit at its highest level
(1) | Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. |
Other Latin American countries 45
Attributable profit
Constant EUR million
Argentina Uruguay Peru
298
223 54 47
24
18
2013 2014 2013 2014 2013 2014
Focus on linkage, transactional business and
target segments Volumes grew at double-digit rates P&L driven by higher gross income
Corporate Activities 46
P&L
EUR million
2014 2013
Gross income -458 -948 Operating expenses -763 -696 Provisions, tax and minority interests -568 -427
Attributable profit -1,789 -2,071
Lower losses due to higher gross income: lower cost of
issuances and higher trading gains due to hedging
Higher provisions due to handling fees charges
Global segments
P&L
47
Retail Banking 48
Activity P&L
EUR billion EUR million
4Q14 %3Q14* 2014 %2013*
Net loans Deposits
NII + fee income 9,383 3.1 36,194 6.2
+8%* +3%*
630 Gross income 9,583 3.5 36,631 5.2
508 522
584
Operating expenses -4,363 4.2 -16,659 2.2
Net op. income 5,220 2.9 19,972 7.9
2013 2014 2013 2014 LLPs -2,295 -10.9 -9,736 -5.9
(*) +4% excluding FX impact (*) -1%
excluding FX impact Attributable profit 1,784 28.1 5,870 26.4
(*) Changes excluding fx impact
Gross income
EUR million
Excluding exchange rate impact:
9,279 9,414 9,299 9,583 8,847 8,803 8,707 9,041
- Recovery of net interest income + fee income (+6% / 2013)
- Costs rose at below the
inflation rate
- Provisions: lower year-on-year
1Q13 2Q 3Q 4Q
1Q14 2Q 3Q 4Q
Consumer Business 49
Includes Continental Europe,
United Kingdom and USA (SCUSA)
Basic data Gross loans (Dec14): EUR 91 bill.
EUR billion
Top 31 in
Continental
12 countries 64
14 Countries Europe
Agreements with manufacturers UK 5 67 for captive financing
USA (SCUSA) 23
19.2 Million customers
2014 Attributable profit: EUR 1,367 mill.
157,000 Dealers-participants
EUR million
91,481 EUR million in loans Continental
891
Europe
30,847 EUR million in deposits UK 113 1,367 EUR million in 2014 USA (SCUSA) 363 attributable profit
(1) | Market share of new auto-lending and/or durable goods loans |
Global Wholesale Banking (GBM) 50
Gross income
P&L
EUR million EUR million
4Q14 %3Q14* 2014 %2013*
TOTAL 5,088 -2%*
4,997
Trading and capital 516 NII + fee income 1,040 9.4 3,947 13.4
559 + 8%
Gross income 1,079 -15.3 4,997 2.5
Global Markets 1,750 -12% 1,535
Operating expenses -467 0.0 -1,820 6.5
Financing solutions 1,165 Customers
1,044 +12% Net op. income 612 -24.1 3,177 0.4
& advisory *
-3%
LLPs -108 -17.3 -546 -41.4
Global Transaction 1,777 1,737 Services -2%
Attributable profit 286 -32.0 1,614 16.3
2013 2014 (*) Changes excluding fx impact
(*) Excluding fx impact: total
gross income, +3%; customer revenues +2%
TOTAL 1,371 Customer revenues account for 89% of
1,335
1,306 1,298 1,284 total gross income
Trading 1,196 1,214 1,079 and capital
Higher commercial revenues and lower Customers trading
gains, mainly in 4Q
1,253 1,169 1,168 1,174
1,057 1,092 1,049 1,047
Excellent efficiency ratio: 36%
Provisions normalising
1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q
Private Banking, Asset Management and Insurance 51 Total revenues for the Group1 P&L EUR million EUR million 4Q14 %3Q14* 2014 %2013* +2%2 TOTAL 4,443 4,528 NII + fee income 285 3.3 1,072 4.3 Insurance -2% 2,600 Gross income 414 9.0 1,506 8.0 2,645 Operating expenses -147 -0.7 -579 2.1 Asset +13% 1,039 917 Net op. income 266 15.1 927 11.9 Management Private Banking 881 +1% 889 LLPs -5 0 -99.2 2013 2014 Attributable profit 198 4.8 703 23.3 (2) At constant perimeter and fx rates: Total +7%; Insurance 3%; Asset Mgmt.+22%: Private Banking: +2%. (*) Changes excluding fx impact TOTAL 1,161 1,161 1,107 1,133 1,207 1,078 1,044 1,080 Insurance 706 High gross income contribution to the 678 641 679 618 631 648 Group (10% of operating areas total) 643 Asset At constant perimeter and fx rates, Management 234 246 243 269 286 195 233 251 total gross income for the Group increased Private Banking 221 237 217 206 215 208 223 242 (+7% / 2013) 1Q13 2Q 3Q 4Q 1Q14 2Q 3Q 4Q (1) Including fees paid to the Group retail networks
Group balance sheet
52
Highlights of the Group balance sheet 53
Retail
balance sheet, appropriate for a low risk business model, liquid and well capitalised
EUR billion
Balance sheet at December 2014 1
Lending: 58% of balance sheet 1,266 1,266
Cash and credit Credit
169 2 institutions 155
institutions 2 Cash, central banks and credit
Derivatives 84 3 Derivatives 104 institutions:
13% AFS portfolio Other 39
98 4
Trading portfolio 67 3
5 Derivatives (with counterparty on the
Other* 113 6
liabilities side): 7% of balance sheet
Customer deposits 648 4
Available for sale portfolio (AFS): 8%
Net loans to customers 735 1 5
Issues and Trading portfolio: 5%
subordinated liabilities 214
Shareholders equity 6 Other (goodwill, fixed assets, accruals):
& fixed liabilities
106
9% Assets Liabilities
(*) Other assets: Goodwill EUR 28 bill., tangible
and intangible assets EUR 26 bill., other capital instruments at fair value EUR 1 bill., accruals and other accounts EUR 58 bill.
Liquidity and funding
54
Liquidity and funding 55
Well-funded balance sheet
with high structural liquidity surplus
December 2014. EUR billion
Santander
Group liquidity balance sheet
648 Deposits Net loans to customers 735
Commercial Gap: EUR 87 bill.
63 Securitisations
Structural liquidity1 surplus:
Fixed assets EUR 153 bill. (15% net liabilities)
& other 83 140 M/L term funding
Financial assets 174 120 Equity (90) and other
(30)
21 ST Funding
Assets Liabilities
Note: Liquidity balance sheet for management purposes (net of trading derivatives and interbank balances). Provisional (1) Financial assets short term wholesale funding
markets
Liquidity and funding 56
Adequate liquidity structure
of stand-alone units
December 2014
Main units and liquidity ratios
LTD ratio Deposits + M/L term funding / (net loans / deposits) net loans
Spain 88% 155%
Portugal 97% 115% Santander Consumer Finance 196% 73%
Poland 84% 122% UK 124% 107% Brazil 109% 121% Mexico 90% 117% Chile 131% 99%
Argentina 81% 125%
USA 144% 106%
Total Group 113% 116%
Liquidity and funding 57
Higher recourse to wholesale
funding in 2014, backed by improved market conditions: issuances outpaced maturities
December 2014
Issuances (EUR bn.) Diversified issuances 2014
51.7
Total
36.0 US$ Sterling
38.3 area, area, 27% 29%
M/L term issuance 22.5
EUR area, 44%
Securitisations1 13.5 13.4
2013 2014
(1) | Placed in the market and including structured finance Note: 2013 data on a like-for-like basis |
NPL, coverage ratios and cost of credit
58
NPL ratio 59
%
31.03.13 30.06.13 30.09.13 31.12.13 31.03.14 30.06.14 30.09.14 31.12.14 Continental Europe 6.62 7.83 8.48 9.13 9.12 9.04 8.96 8.93
Spain 4.12 5.75 6.40 7.49 7.61 7.59 7.57 7.38 Portugal 6.88 7.41 7.86 8.12 8.26 8.16 8.49 8.89 Poland 7.39 8.08 7.75 7.84 7.35 7.42 7.43 7.42
Santander Consumer Finance 3.98 4.04 3.96 4.01 4.14 4.07 3.97 4.82 United Kingdom 2.03 2.01 1.98 1.98 1.88 1.91 1.80 1.79
Latin America 5.40 5.23 5.29 5.00 5.06 5.03 4.98 4.65
Brazil 6.90 6.49 6.12 5.64 5.74 5.78
5.64 5.05
Mexico 1.92 2.20 3.58 3.66 3.62 3.52 3.74 3.84
Chile 5.51 5.81 6.00
5.91 5.99 5.94 5.98 5.97 USA 3.01 2.96 3.04 3.09 2.88 2.93 2.68 2.54
Operating Areas 4.70 5.13 5.39 5.61 5.54 5.46 5.29 5.19
Total Group 4.75 5.15 5.40 5.61 5.52 5.45 5.28 5.19
Coverage ratio 60
%
31.03.13 30.06.13 30.09.13 31.12.13 31.03.14 30.06.14 30.09.14 31.12.14 Continental Europe 71.0 63.3 61.1 57.3 58.0 58.3 58.1 57.2
Spain 50.3 43.1 45.0 44.0 44.6 44.9 45.5 45.5 Portugal 52.9 52.4 51.9 50.0 50.6 53.1 53.9 51.8 Poland 67.6 59.3 64.1 61.8 64.6 65.3 65.8 60.3
Santander Consumer Finance 108.7 106.9 109.2 105.3 105.1 105.2 106.4 100.1 United Kingdom 42.1 42.1 41.6 41.6 42.9 41.1 43.4 41.9
Latin America 87.4 86.1 83.6 85.4 86.1 86.3 83.5 84.7
Brazil 90.4 91.3 92.0 95.1 95.2 94.8
91.4 95.4
Mexico 157.1 142.7 99.0 97.5 98.6 96.6 90.1 86.1
Chile 53.9 49.9
49.7 51.1 50.7 51.7 52.3 52.4 USA 149.6 156.5 148.9 148.1 163.3 165.0 184.1 192.8
Operating Areas 75.0 69.6 67.2 64.6 66.0 66.4 67.0 66.6
Total Group 74.1 69.7 67.1 64.9 66.3 66.7 67.5 67.2
Cost of credit 61
%
31.03.13 30.06.13 30.09.13 31.12.13 31.03.14 30.06.14 30.09.14 31.12.14 Continental Europe 3.13 2.33 1.71 1.23 1.21 1.14 1.08 1.02
Spain 1.23 1.26 1.36 1.36 1.37 1.31 1.21 1.06 Portugal 1.18 1.10 0.93 0.73 0.63 0.55 0.47 0.50 Poland 1.22 1.18 1.09 1.01 0.98 0.92 0.95 1.04 Santander Consumer Finance 1.26 1.15
1.13 0.96 0.89 0.87 0.85 0.90 United Kingdom 0.29 0.26 0.26 0.24 0.23 0.22 0.19 0.14 Latin America 5.07 4.87 4.73 4.53 4.24 3.95 3.77 3.59
Brazil 7.46 7.07 6.72
6.34 5.82 5.38 5.14 4.91 Mexico 2.46 2.73 3.27 3.47 3.59 3.58 3.26 2.98 Chile 1.95 2.00 1.96 1.92 1.82 1.76 1.71 1.75 USA 1.89 1.95 2.17 2.48 2.94 3.15 3.40 3.45 Operating Areas 2.49 2.15 1.85 1.65 1.61 1.55 1.50 1.44 Total Group 2.45 2.14 1.89 1.69
1.65 1.56 1.52 1.43
Cost of credit = 12 month loan-loss provisions / average lending
Spain run-off real estate. Exposure and coverage ratios 62
Coverage by borrowers situation Total coverage
(December 2014) (problematic assets +
performing loans)
EUR Million provisions / exposure (%)
55%
Total real estate
Gross risk Coverage Net
exposure
Fund Risk
Non-performing 6,965 4,064 2,901
Substandard1 1,209 425 784
Dec14
Foreclosed real estate 7,904 4,371 3,533 Non-performing 58% Substandard1 35% Total
problematic assets 16,078 8,860 7,218
2 Foreclosed real estate 55%
Performing
loans 101 0 101 Total problematic assets 55% Real estate exposure 16,179 8,860 7,319 Performing loans2 0%
(1) | 100% up-to-date with payments |
(2) | Performing loans: loans up-to-date with payments |
Spain run-off real estate. Loans and foreclosures 63
LOANS with real estate purpose Foreclosed REAL ESTATE (Dec. 2014)
EUR Million
EUR Million
Gross Net amount Coverage amount
Dec14 Dec13 Var.
Finished buildings 3,577 4,673 -1,096 Finished buildings 2,269 43% 1,297 Buildings under constr. 130 614 -484 Buildings under constr. 716 46% 384 Developed land
2,641 3,124 -483 Developed land 2,450 61% 967 Building and other land 752 1,116 -364 Building land 2,414 64% 865 Non mortgage guarantee 1,176 1,828 -652 Other land 55 64% 20
Total 8,276 11,355 -3,079 Total 7,904 55% 3,533
Spreads 64
Spreads on loans and deposits 65
%
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 Retail Banking Spain
Loan spreads 2.21 2.26
2.33 2.43 2.39 2.36 2.37 2.37 Deposit spreads 0.16 0.28 0.15 0.20 0.45 0.47 0.41 0.41
TOTAL 2.37 2.54 2.48 2.63 2.84 2.83 2.78 2.78
Retail Banking Portugal
Loan spreads 2.44 2.44 2.44 2.42 2.44 2.39 2.36 2.35 Deposit spreads
(1.22) (1.18) (1.06) (0.99) (0.93) (0.84) (0.89) (0.86)
TOTAL 1.22 1.26 1.38 1.43 1.51 1.55 1.47 1.49
Retail Banking Poland
Loan spreads 2.41 2.45 2.43 2.53 2.51 2.47 2.45 2.36 Deposit spreads
0.73 0.72 0.73 0.98 1.12 1.22 1.16 0.82
TOTAL 3.14 3.17 3.16 3.51 3.63 3.69 3.61 3.18
Santander Consumer Finance
Loan spreads 4.76 4.83 4.93 4.91 5.04 5.03 5.06 5.00
Retail Banking United Kingdom
Loan spreads 2.78 2.80 2.85 2.84 2.83 2.76 2.69 2.61 Deposit
spreads (1.25) (1.17) (1.00) (0.86) (0.82) (0.70) (0.61) (0.57)
TOTAL 1.53 1.63 1.85 1.98 2.01 2.06 2.08 2.04
Spreads on loans and deposits 66
%
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 Retail Banking Brazil
Loan spreads 13.09 12.51
11.93 11.82 11.76 11.60 10.98 10.79 Deposit spreads 0.72 0.75 0.84 0.95 0.90 0.92 1.00 0.96
TOTAL 13.81 13.26 12.77 12.77 12.66 12.52 11.98 11.75
Retail Banking Mexico
Loan spreads 8.46 8.41 8.34 8.23 8.17 7.83 7.69 7.71 Deposit spreads
1.86 1.64 1.56 1.51 1.52 1.46 1.38 1.33
TOTAL 10.32 10.05 9.90 9.74 9.69 9.29 9.07 9.04
Retail Banking Chile
Loan spreads 4.31 4.27 4.01 3.98 3.98 4.00 3.97 3.87 Deposit spreads 2.39
2.47 2.42 2.31 2.35 2.37 2.35 2.27
TOTAL 6.70 6.74 6.43 6.29 6.33 6.37 6.32 6.14
Retail Banking USA
Loan spreads 2.51 2.52 2.52 2.49 2.44 2.57 2.61 2.50 Deposit spreads 0.34
0.33 0.57 0.41 0.73 0.65 0.64 0.55
TOTAL 2.85 2.85 3.09 2.90 3.17 3.22 3.25 3.05
Quarterly P&L 67
Santander Group 68
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 9,689 9,833 9,245 9,275 9,323 9,773 9,910 10,238 38,041 39,244 Gross income 10,722 10,847 10,333 10,017
10,124 10,488 10,961 11,040 41,920 42,612 Operating expenses (5,068) (5,088) (4,943) (5,060) (4,847) (4,906) (5,070) (5,216) (20,158) (20,038) Net operating income 5,655 5,760 5,390 4,957 5,277 5,582
5,891 5,824 21,762 22,574 Net loan-loss provisions (3,142) (3,399) (3,025) (2,774) (2,695) (2,638) (2,777) (2,452) (12,340) (10,562) Other
(372) (549) (509) (629) (433) (508) (558) (792) (2,059) (2,292) Profit before taxes 2,141 1,812 1,856 1,554 2,149 2,435 2,556 2,580 7,362 9,720
Consolidated profit 1,564 1,345 1,337 1,106 1,579 1,771 1,901 1,746 5,352 6,998
Attributable
profit 1,205 1,050 1,055 864 1,303 1,453 1,605 1,455 4,175 5,816
Santander Group 69
Constant EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 8,928 9,130 9,076 9,229 9,519 9,790 9,779 10,156 36,364 39,244 Gross income 9,913 10,122 10,136 9,969
10,324 10,509 10,829 10,951 40,140 42,612 Operating expenses (4,765) (4,801) (4,859) (5,025) (4,930) (4,916) (5,014) (5,178) (19,450) (20,038) Net operating income 5,148 5,321 5,277 4,944 5,394 5,593
5,814 5,773 20,690 22,574 Net loan-loss provisions (2,875) (3,162) (2,982) (2,778) (2,755) (2,641) (2,741) (2,427) (11,798) (10,562) Other
(360) (532) (500) (621) (440) (507) (552) (794) (2,013) (2,292) Profit before taxes 1,913 1,627 1,795 1,545 2,200 2,446 2,522 2,552 6,880 9,720
Consolidated profit 1,391 1,205 1,298 1,104 1,617 1,779 1,876 1,725 4,998 6,998
Attributable
profit 1,068 938 1,024 863 1,334 1,461 1,585 1,437 3,894 5,816
Continental Europe 70
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 2,878 2,950 2,859 2,841 2,973 3,077 3,013 3,123 11,527 12,185 Gross income 3,171 3,163 3,152 2,979 3,196
3,256 3,139 3,231 12,465 12,822 Operating expenses (1,651) (1,619) (1,607) (1,618) (1,607) (1,582) (1,557) (1,591) (6,495) (6,337) Net operating income 1,520 1,543 1,545 1,361 1,589 1,673 1,582 1,640
5,969 6,485 Net loan-loss provisions (901) (993) (946) (763) (791) (770) (737) (582) (3,603) (2,880) Other
(192) (194) (188) (185) (152) (196) (151) (77) (759) (576) Profit before taxes 427 356 411 413 647 707 694 981 1,607 3,030
Consolidated profit 331 290 327 301 499 536 518 693 1,250 2,247
Attributable profit 303 248
283 282 463 499 472 644 1,115 2,078
Spain 71
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 1,557 1,602 1,508 1,524 1,602 1,663 1,635 1,665 6,190 6,564 Gross income 1,798 1,780 1,742 1,634 1,792
1,782 1,733 1,690 6,954 6,997 Operating expenses (953) (941) (936) (902) (894) (873) (855) (860) (3,734) (3,482) Net operating income 844 838 805 732 898 909 878 830 3,220 3,515 Net loan-loss
provisions (516) (690) (630) (575) (507) (488) (429) (320) (2,411) (1,745) Other (36) (29) (59) (11) (33) (51) (9) (81) (135) (173) Profit before
taxes 293 119 116 145 358 370 440 429 674 1,597
Consolidated profit 204 84 81 98 253 261 310 303 467 1,127
Attributable profit 203 84 81 98 251 261 309 299 466 1,121
Portugal 72
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 202 221 211 198 202 204 206 215 832 826 Gross income 231 233 228 224 228 237 230 261 916 956 Operating
expenses (124) (122) (123) (126) (122) (121) (122) (126) (495) (491) Net operating income 107 112 105 97 106 116 108 135 421 465 Net loan-loss provisions
(64) (62) (56) (11) (34) (40) (32) (17) (192) (124) Other (13) (17) (6) (42) (30) (29) (20) (20) (78) (99) Profit before taxes 31 32 44 44 42 47 57
97 150 243
Consolidated profit 21 25 32 29 33 37 42 73 106 185
Attributable
profit 21 25 32 37 36 39 42 73 114 189
Poland 73
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 278 290 302 310 317 328 322 302 1,180 1,269 Gross income 315 337 342 323 334 353 335 353 1,317 1,376
Operating expenses (156) (142) (136) (159) (147) (148) (143) (143) (592) (581) Net operating income 159 195 206 165 188 205 192 210 725 795 Net loan-loss provisions
(42) (51) (35) (39) (43) (42) (44) (57) (167) (186) Other (5) 6 (2) (4) (3) (16) 8 22 (6) 11 Profit before taxes 112 149 169 121 142 147 156 175 552 620
Consolidated profit 90 123 135 96 115 120 122 127 445 485
Attributable profit 70 91 100 72 85
88 91 94 334 358
Poland 74
Constant EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 276 291 306 310 317 327 321 304 1,183 1,269 Gross income 313 337 348 323 334 351 335 355 1,321 1,376
Operating expenses (155) (142) (139) (159) (147) (147) (143) (144) (594) (581) Net operating income 158 195 209 165 188 204 192 211 727 795 Net loan-loss provisions
(42) (52) (36) (39) (43) (42) (44) (57) (168) (186) Other (5) 6 (2) (4) (3) (16) 8 22 (6) 11 Profit before taxes 111 150 171 121 142 147 155 176 553 620
Consolidated profit 90 123 137 96 115 119 122 128 446 485
Attributable profit 70 91 101 72 85
87 91 94 335 358
Santander Consumer Finance 75
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 779 779 799 762 800 822 822 850 3,120 3,294 Gross income 776 775 801 759 800 827 821 862 3,111 3,309
Operating expenses (351) (341) (345) (353) (366) (357) (354) (376) (1,391) (1,452) Net operating income 425 434 456 405 434 470 467 486 1,720 1,857 Net loan-loss provisions
(171) (131) (158) (105) (130) (123) (149) (143) (565) (544) Other (21) (29) (15) (5) (14) (17) (71) 65 (70) (37) Profit before taxes 233 274 283 295 291
330 247 408 1,085 1,277
Consolidated profit 184 210 217 213 225 245 184 277 824 930
Attributable profit 176 201 208 209 219 237 170 265 794 891
United Kingdom 76
GBP million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 896 906 956 1,014 1,023 1,045 1,070 1,101 3,772 4,240 Gross income 973 1,048 1,022 1,100 1,100 1,105
1,124 1,136 4,144 4,464 Operating expenses (560) (567) (538) (547) (574) (571) (579) (604) (2,212) (2,329) Net operating income 413 481 484 553 526 533 545 532 1,932 2,136 Net loan-loss provisions
(137) (103) (132) (121) (99) (71) (70) (27) (493) (268) Other (35) (87) (22) (55) (38) (51) (58) (108) (200) (256) Profit before taxes 241 291 330
377 388 411 417 396 1,239 1,612
Consolidated profit 191 224 261 301 311 325 326 308 976 1,270
Attributable profit 191 224 261 301 311 325 326 308 976 1,270
United States 77
USD million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 1,488 1,558 1,631 1,658 1,728 1,798 1,794 1,742 6,334 7,063 Gross income 1,538 1,573 1,622 1,721 1,789
1,864 1,931 1,898 6,454 7,483 Operating expenses (586) (605) (637) (676) (652) (649) (684) (709) (2,504) (2,694) Net operating income 952 968 985 1,045 1,137 1,215 1,248 1,189 3,949 4,789 Net
loan-loss provisions (337) (462) (561) (657) (749) (684) (811) (718) (2,018) (2,961) Other (14) (24) (38) (37) (3) (4) (19) 40 (113) 14 Profit before taxes 601
481 386 351 385 527 418 512 1,819 1,842
Consolidated profit 413 349 288 244 276 362 324 390 1,294 1,352
Attributable profit 333 292 233 206 216 272 259 314 1,063 1,061
Brazil 78
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 3,563 3,484 2,899 2,992 2,828 2,979 3,018 2,969 12,937 11,795 Gross income 3,781 3,552 3,115 3,070 2,851
2,986 3,192 2,978 13,518 12,008 Operating expenses (1,359) (1,356) (1,263) (1,346) (1,133) (1,196) (1,291) (1,296) (5,324) (4,916) Net operating income 2,422 2,196 1,852 1,724 1,719 1,791 1,900 1,682
8,194 7,092 Net loan-loss provisions (1,471) (1,372) (1,065) (985) (905) (933) (958) (887) (4,894) (3,682) Other
(78) (133) (126) (162) (143) (166) (253) (244) (499) (805) Profit before taxes 873 691 661 577 671 693 689 551 2,802 2,604
Consolidated profit 652 525 469 392 469 504 520 433 2,039 1,926
Attributable profit 499 420
358 301 364 395 409 391 1,577 1,558
Brazil 79
Constant EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 3,011 3,009 2,843 2,969 2,938 2,922 2,912 3,023 11,832 11,795 Gross income 3,196 3,069 3,045 3,053 2,962
2,929 3,084 3,033 12,363 12,008 Operating expenses (1,149) (1,171) (1,225) (1,324) (1,177) (1,173) (1,248) (1,318) (4,869) (4,916) Net operating income 2,047 1,898 1,820 1,729 1,785 1,756 1,836 1,715
7,494 7,092 Net loan-loss provisions (1,244) (1,186) (1,053) (993) (940) (914) (924) (904) (4,476) (3,682) Other
(66) (114) (120) (156) (148) (163) (247) (248) (456) (805) Profit before taxes 738 598 647 579 698 679 665 563 2,562 2,604
Consolidated profit 551 455 461 397 487 495 502 442 1,864 1,926
Attributable profit 421 363
353 305 378 387 395 398 1,443 1,558
Mexico 80
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 725 730 730 718 699 720 752 781 2,903 2,953 Gross income 770 795 751 705 713 775 791 793 3,021 3,072
Operating expenses (299) (304) (307) (315) (307) (312) (319) (322) (1,225) (1,260) Net operating income 472 490 444 390 407 463 471 471 1,796 1,812 Net loan-loss provisions
(142) (184) (257) (218) (179) (191) (210) (177) (801) (756) Other 26 (2) (3) (4) (2) (2) 6 (1) 17 2 Profit before taxes 355 305 184 168 226 271 267 293 1,012 1,057
Consolidated profit 315 263 162 193 178 214 217 242 933 851
Attributable
profit 241 199 123 149 138 169 167 186 713 660
Mexico 81
Constant EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 686 672 707 721 718 727 741 767 2,785 2,953 Gross income 729 732 728 709 733 783 778 778 2,898 3,072
Operating expenses (283) (280) (297) (315) (315) (315) (314) (316) (1,175) (1,260) Net operating income 446 452 431 394 418 468 464 462 1,723 1,812 Net loan-loss provisions
(134) (170) (247) (218) (183) (193) (207) (173) (768) (756) Other 24 (2) (3) (3) (2) (2) 6 (1) 17 2 Profit before taxes 336 280 181 174 233 274 263 288 971 1,057
Consolidated profit 298 241 160 196 183 217 214 238 895 851 Attributable profit 228 183 122 151 142 171 165 183 684 660
Chile 82
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 512 502 533 521 489 526 470 577 2,067 2,063 Gross income 550 560 573 566 533 551 505 608 2,249 2,197
Operating expenses (232) (245) (231) (218) (201) (210) (217) (226) (926) (854) Net operating income 319 314 342 348 332 341 288 382 1,322 1,343 Net loan-loss provisions
(155) (147) (153) (142) (116) (118) (131) (156) (597) (521) Other (1) 3 6 (4) (7) (3) 3 (18) 4 (24) Profit before taxes 163 170 194 203 209 220 160 209 730 798
Consolidated profit 148 140 166 169 176 192 136 236 623 739
Attributable
profit 103 97 116 119 123 132 92 162 435 509
Chile 83
Constant EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income 422 419 471 481 488 528 475 571 1,794 2,063 Gross income 454 468 507 523 532 553 510 601 1,951 2,197
Operating expenses (191) (205) (205) (203) (201) (211) (219) (223) (804) (854) Net operating income 263 263 302 320 331 342 292 378 1,147 1,343 Net loan-loss provisions
(127) (123) (136) (131) (116) (118) (132) (154) (518) (521) Other (1) 3 5 (3) (7) (3) 3 (18) 4 (24) Profit before taxes 134 142 171 186 209 221 162 206 633 798
Consolidated profit 122 117 146 155 176 192 137 234 540 739
Attributable
profit 85 81 102 109 123 133 93 161 378 509
Corporate Activities 84
EUR million
1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 3Q 14 4Q 14 2013 2014 NII + Fee income
(588) (526) (541) (618) (542) (495) (466) (471) (2,273) (1,974) Gross income (322) (138) (163) (326) (224) (237) 10 (7) (948) (458) Operating expenses
(177) (176) (176) (167) (191) (197) (194) (181) (696) (763) Net operating income (499) (314) (339) (493) (416) (434) (183) (188) (1,644) (1,221) Net
loan-loss provisions (29) (189) 14 2 1 (1) 0 2 (201) 2 Other (66) (89) (124) (158) (72) (67) (90) (342) (436) (571) Ordinary profit before taxes
(594) (591) (448) (648) (487) (502) (273) (529) (2,282) (1,790)
Ordinary consolidated profit
(543) (521) (432) (569) (408) (444) (262) (671) (2,064) (1,785) Ordinary attributable profit
(543) (519) (430) (579) (405) (444) (259) (681) (2,071) (1,789) Attributable profit (543) (519) (430) (579) (405) (444) (259) (681) (2,071) (1,789)
Santander
a bank for your ideas
Santander
Group Strategy
Ana Botin, Group Executive Chairman Boadilla del Monte, 3rd February 2015
Important information Banco Santander, S.A. (Santander) cautions that this presentation contains forward-looking statements.
These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements
represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These
factors include, but are not limited to: (1) general market, macroeconomic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive
pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors that we have indicated in our past and future filings and reports,
including those with the Securities and Exchange Commission of the United States of America (the SEC) could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to
differ materially from those in the forward-looking statements. Forward-looking statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made;
such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. The information
contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring
securities must do so only on the basis of such persons own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such
professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no
recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.
Neither this presentation nor any of the
information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as
amended, or an exemption there from. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial
Services and Markets Act 2000.
Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price
or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. The businesses included in each of our geographic
segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of
operations and trends shown for our geographic segments my differ materially from those of such subsidiaries.
I. The new banking framework
II. Santander today and
tomorrow
III. What does it mean for our main geographies? IV. Key operating and financial targets V. Conclusions
3 |
The New Banking Environment
Demographic changes
Bifurcated macro Ageing population: focus on New social and reputational
US,
UK: growth and rising wealth management environment rates Growth of affluent Demand of cultural
Europe: less growth, QE and New middle class in transformation of
banks low rates emerging markets
Emerging markets: diverse, slower growth and higher risk premiums
Increased regulatory Industrial renaissance in Technology disruption pressures mature markets Technology critical to rebuild
More capital, liquidity, Unit labour cost adjustment strategy compliance SMEs/ corporates banking Category killers threatening
Higher intervention and opportunity traditional model demands Trade finance importance Digital generations
Framework of reference is changing in an accelerated pace, creating challenges but also opportunities for institutions that are ready to adapt
4 |
I. The new banking framework
II. Santander today and
tomorrow
III. What does it mean for our main geographies? IV. Key operating and financial targets V. Conclusions
5 |
Santander today
Santanders model
Diversified and attractive portfolio/market presence
Strong retail and commercial banking
franchises
Autonomous listed subsidiaries model with fully-integrated IT systems and support functions
Strong balance sheet and amongst the best in capital position with prudent risk management
A
top global brand
Santander is today a well diversified retail and commercial bank with recurrent earnings generation, low risk and attractive growth profile
6 |
The Santander Way
Our purpose Our aim
To be the best retail and commercial bank that earns the lasting loyalty of our people, customers, shareholders and communities To help people and businesses
prosper A bank that is
Simple | Personal | Fair
7 |
Our strategic priorities in our chosen businesses and markets
A strong internal culture retail The Santander Way: Simple: Personal, Fair
Earn the
loyalty of our , and corporate customers improve our franchise
People Customers
Operational excellence
To be the best retail and commercial bank that earns
the lasting loyalty of our
Reinforced capital and risk Communities Shareholders management
Supporting the society of the
Enhanced profitability future: Santander Universities
8 |
PEOPLE: SIMPLE, PERSONAL AND FAIR
We aspire to be the
best bank for our people People Customers
Communities Shareholders
Simple,
Personal, Fair
Key initiatives
Global talent management program Goals 2017
Top management communications Top 3 bank to work in the majority of sessions our 10 core geographies according to
Training and development enhancements the relevant rankings
Objectives and incentives review
Simple, Personal, Fair Przejrzysty, dla Ciebie, Rzetelny
Easy, Personal, Fair
Unkompliziert, Persönlich, Fair
Simples, Próximo, Justo
Simples,
Pessoal, Justo
Sencillo, Personal, Justo
9
CUSTOMERS: EARN THE LOYALTY OF OUR RETAIL AND CORPORATE CUSTOMERS
Our opportunity in retail: to earn the loyalty of our customers People Customers
Communities
Shareholders
Our opportunity Impact and 2017 goals
Retail Customers, Retail
current account balances Millions, 2014 €bn 2017
200 aspiration Profitability of loyal 190 customers vs. actives 180 186
174 c.1,000
Q4 13 Q1 14 Q2 14 Q3 14 Q4 14
91.6 Retail & consumer loans growth % Above Peers
50.6 2.2%
12.2
2014 2017 goal
Potential Total Retail Retail Goal 2017 in our Retail Active Loyal markets customers customers customers
17M retail loyal customers (+40%)
10
CUSTOMERS: EARN THE LOYALTY OF OUR RETAIL AND CORPORATE CUSTOMERS
Similar opportunity in SMEs and Corporate: More customers, People Customers
Communities
Shareholders
more loyal and improved ROE for the segment
Our opportunity
Impact and 2017 goals
SMEs & Corporate Customers
# Number of loyal
Corporate and SME customers
3 | million Millions |
+37%
1.1
0.8
Loyal customers % of active customers
26% 2014 2017 goal
SME + Corporate lending growth* % Profitability of loyal customers Above
Peers
SMEs 7.7% Corporates 2014
2017 goal
(*) Including GBM
11
CUSTOMERS: OPERATIONAL EXCELLENCE
Operational
excellence: delivering the best service, efficiently People Customers
Communities Shareholders
Customer satisfaction index C/I ranking vs. Peers**(%, Sep 14)
C1 46 Grupo SAN 47 C2 49
Santander Peer Group C3 52
C4 54 C5 55 C6 58 C7 61
86.4% 85.9% C8 61
C9 65 C10 67
84.3% 85.3% C11 67
C12 69 C13 72 C14 80
2H11 2H12 2H13 2H14
C15 85 C16 90 C17 92
Goal: Top 3 in all Geographies(*) Goal: C/I below 45%
(*) Top 3 in net satisfaction; US to the
average 12
(**) Peer Group: BBVA, BNP Paribas, Citigroup, Deutsche, HSBC, Intesa Sanpaolo, Itaú, JPMorgan Chase, Lloyds, Société
Générale, UBS, UniCredit, Bank of America, Wells Fargo, Barclays, Standard Chartered and ING
CUSTOMERS: OPERATIONAL EXCELLENCE
Make our services
available anytime, anywhere, means People Customers
Communities Shareholders
growth in active and loyal customers
Our opportunity Impact and 2017 goals
Active digital customers Number of digital customers % of active customers Millions
28% CAGR
+22.5%
Profitability of digital customers* +16.7%
25
vs. active customers
11.7 13.6
x2.6
2013 2014 2017
60% of our loyal and
% of transactional customers are active 23% 28% ~45% multichannel*
customers
(*) Spain data
13
SHAREHOLDERS: REINFORCED CAPITAL AND RISK MANAGEMENT
Considering the most relevant metrics, we are amongst the People Customers
Communities Shareholders
best in capital adequacy
Peers Peers SAN SAN
(median) (median)
Stress Test
Baseline 1
12.0% 10.5% CET1 FL 10-11% 10.4%
Case CET1 FL 2016
Stress Test
FL Leverage Adverse
8.7% 7.6% ratio 3.9% 4.0%
Case CET1
2014 FL 2016
1 | Santander target; peers 2014 |
European Peer group: HSBC, Barclays, BBVA, BNP Paribas, Deutsche Bank, ING, Intesa, Lloyds, Société Générale and UniCredit. 14
SHAREHOLDERS: REINFORCED CAPITAL AND RISK MANAGEMENT
With an efficient and disciplined capital allocation to deliver People Customers
Communities Shareholders
value to our shareholders
Focus on improving RoRWA Going forward: 4.0%
Organic growth Emerging markets
Stricter in capital allocation m-t target
3.0%
Mature
2.5% % markets m-t
Favor higher profitability and growth target
2.0%
potential segments and countries RoRWA
1.4%
1.0%
Manage profitability by businesses
Europe and Americas
Acquisitions, not a priority. Need 0.0%
By country
to be non-dilutive and ROI above
COE in year 3 2017 Goal:
ROTE 12-14%
15
SHAREHOLDERS: REINFORCED CAPITAL AND RISK MANAGEMENT
Our Group Wide Risk Management Framework will allow us to People Customers
Communities Shareholders
improve our average risk profile
Group Wide Risk Management Risk metrics
Coverage ratio %
Risk
Risk culture 70 assessment 67 66 67 68 67
/ Risk map 65 Risk organization and Group Wide
Risk governance
Risk appetite NPL ratio %
Management
and strategy definition Risk
infrastructure 5.2 5.4 5.6 5.5 5.5 5.3 5.2
(IT & Risk policies Ops) and processes
J13 S13 D13 M14
J14 S14 D14
€500m investment in Risk Data Aggregation program across the Firm
2017 Goal: NPL ratio <5%
16
SHAREHOLDERS: ENHANCED PROFITABILITY
Most of our
geographies are entering growth cycles People Customers
Communities Shareholders
Customer Loans (4Q13 base 100)
Coming
Out of the 102 102
100 100 101 Average 2016 GDP
Crisis
growth in Santander 104 104 core markets close
103
102
Recovering to 3%
103 102 101 100 100
Critical mass and a
Temporary 104 110
Slowdown retail and
100 99 99 commercial focus to
Returning
to Growth leverage the change
110 115 Rest of of cycle 108 104 Latam
Growing
105 107 107 103 100
Q413 Q114 Q214 Q314 Q414
17
SHAREHOLDERS: ENHANCED PROFITABILITY
And we are
building from a solid base of results. People Customers
Communities Shareholders
MM €
Var. 13-14
%Constant
20131 2014 % € currencies
Net interest income 28,419 29,548 +4.0 +8.8
Net fees 9,622 9,696 +0.8 +5.4
Gross income 41,920 42,612 +1.7 +6.2
Operating expenses -20,158 -20,038 -0.6 +3.0
Net operating income 21,762 22,574 +3.7 +9.1
Net loan-loss provisions -12,340 -10,562 -14.4
-10.5
PBT 7,362 9,720 +32.0 +41.3
Attributable profit to the Group 4,175
5,816 +39.3 +49.3
Goal for 2017: EPS growth greater than peers
(1) Profit
adjusted to the entry into force with retroactive effect, of the interpretation of the international accounting standard IFRIC 21, which means anticipating the accounting of contributions to the Deposit Guarantee Fund. Net impact 2013: -Eur 195MM 18
SHAREHOLDERS: ENHANCED PROFITABILITY
We are growing
our customer loans and deposits + funds in a People Customers
Communities Shareholders
balanced way
% 2014 YoY
Loans Deposits + Mutual Funds
Spain Spain +5%
+2%
Portugal -5% Portugal +5%
Poland +7% Poland +10%
+5% SCF +9% +6%
+3% UK +2%
UK +3% USA +6%
-2% (2)
USA +4%
Brazil +12% 2013 / 2014 / 2013 / 2014 / 2012 2013 Brazil +10% 2012 2013 Mexico +13% Mexico +18% Chile Chile +17%
+8%
Total Group +6% Total Group +5%
(1) | Loans and deposits excluding repos in constant currency |
(2) | Excluding portfolio and securitisation disposals: 7% 19 |
COMMUNITIES: SANTANDER UNIVERSITIES
Santander
Universities is our approach to supporting People Customers
Communities Shareholders
communities with c.€700m committed for next 4 years
Unique value
1,175 agreements with Universities in 20 proposition Countries
Number 1 in Varkey
€154M in 4,200 projects in 2014 Foundation and UNESCO in terms of
7.8M student users of
the Intelligent Card support to Education
28,527 scholarships and grants in 2014 Linked to our support
to entrepreneurship
2,200 professionals, with 650 branches in campus and SMEs
Since 1996, more than 160,000 students, professors and researchers have benefited from our scholarships
20
I. The new banking framework
II. Santander today and
tomorrow
III. What does it mean for our main geographies? IV. Key operating and financial targets V. Conclusions
21
Commercially, we have a unique opportunity especially in larger markets
Retail Loyal customers,
% of active customers
Examples
Current value Aspiration
40
This increase in 40 our retail loyal base would grow our operating 25 income by €2-3bn
25
22
Commercial transformation and operational excellence, with focus on increasing loyal customers and growing SME / Commercial
(1/2)
Priorities 2017
Bank of choice for the majority of the customers
SMEs and Corporate leadership
Digital enhancements
Retail transformation
Top line growth
Loyal customers Top line growth
Profitability increase through business mix enhancement
SMEs and commercial
Retail franchise/ 123 world
SMEs and Corporate profitable growth
23
Commercial transformation and operational excellence, with focus on increasing loyal customers and growing SME / Commercial
(2/2)
Priorities 2017
Adaptation to new regulation
Gradually refocus the bank on commercial activities Retail transformation
Commercial
transformation
Top line
SMEs/ corporates growth
Exploit opportunities derived from reform agenda
SMEs and commercial
Continue growth maintaining ROE levels
24
I. The new banking framework
II. Santander today and
vision for tomorrow III. What does it mean for our main geographies? IV. Key operating and financial targets V. Conclusions
25
Our targets for 2017 are ambitious
Simple, Personal, Fair to deliver sustainable results
17 Million Retail Loyal Customers
Top 3 bank to work in the majority of our core geographies 1
Million SMEs and Corporates Loyal Customers
Customer loans growth above peers***
All geographies in top 3 among peers in customer service* People Customers
25 million
digital customers
700 M€ support 12-14% ROTE through Universities in the next 4 years** FL CET1 of 10%-11% Communities Shareholders
90,000 scholarships in
NPL ratio of <5% 2015-2017
Top 10 in Dow Jones C/I <45% Sustainability index
Higher EPS growth than peers***
(*) US above peers average
(**) 4 years: 2015-2018
(***) Peer Group: BBVA, BNP Paribas, Citigroup, Deutsche, HSBC, Intesa Sanpaolo,
Itaú, JPMorgan Chase, Lloyds, Société Générale, UBS, UniCredit, Bank of America, Wells Fargo, Barclays, Standard Chartered and
ING 26
Save the date
Investor Day
23rd 24th September 2015
27
I. The new banking framework
II. Santander today and
tomorrow
III. What does it mean for our main geographies? IV. Key operating and financial targets V. Conclusions
28
Santander: A combination of financial strength and a recurrent, profitable low risk business model geared towards growth above market
Current environment provides a huge opportunity
.
Santander is
the best positioned bank to benefit from it
We will do it by strengthening our culture and proposition to our customers and communities and
.
by growing our existing business organically, increasing our customers´ loyalty profitably through best customer banking experience and leveraging our
operating excellence
We will be even more rigorous in capital allocation internally, and now have the capital in place and a strong balance sheet to accompany the
turning cycle in our core markets
To be the best retail and commercial bank that earns the lasting loyalty of our people, customers, shareholders and communities
29
What a bank should be
30
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
Banco Santander, S.A.
| ||||||
Date: February 5, 2015 | By: | /s/ José García Cantera | ||||
Name: José García Cantera | ||||||
Title: Chief Financial Officer |