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SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

 

 

FORM 6-K

 

 

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16

of the Securities Exchange Act of 1934

For the month of August, 2014

Commission File Number: 001-12518

 

 

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

 

 

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

 

 

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F  x            Form 40-F  ¨

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ¨            No   x

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ¨            No   x

 

 

 


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Banco Santander, S.A.

TABLE OF CONTENTS

INCORPORATION BY REFERENCE

Items 1 and 2 of this report on Form 6-K shall be deemed to be incorporated by reference

into the registration statement on Form F-3 (Registration Number: 333-185153) of

Banco Santander, S.A. and to be a part thereof from the date on which this report is filed,

to the extent not superseded by documents or reports subsequently filed or furnished.

 

Item

        

1

 

Press release regarding January-June 2014 results.

   1

2

 

Financial Report January–June 2014

  

3

 

Analysts presentation for January–June 2014 results.

  


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Press release

2014 FIRST HALF RESULTS

Santander made a profit of EUR 2.756 billion, 22% more than the first half of 2013

Compared with the previous quarter, commercial revenues increased 5%, costs grew only 1% and provisions were down 2%.

 

    BUSINESS. The recovery in lending continued, as loans rose by EUR 22,924 million, to EUR 734,363 million, up 3% compared with December 2013. Deposits and mutual funds stood at EUR 737,500 million, having grown by EUR 25,696 million, or 4%, since the end of 2013. Current accounts grew 6%, what means EUR 18,045 million more.

 

    NPLs. The Group’s non-performing loan ratio dropped for a second consecutive quarter, to 5.45%. In Spain, there was a change of direction and the NPL ratio stands at 7.59% with a significant decrease in new NPLs both for corporate and retail customers.

 

    LIQUIDITY. The loan-to-deposit ratio was 87% in Spain, meaning that there were more deposits than loans, and 114% for the Group.

 

    CAPITAL. The capital ratio stands at 12.1%, with core capital at 10.9%, up 0.15 percentage point thanks to organic capital generation during the quarter.

 

    DIVERSIFICATION. Europe accounted for 52% of Group profit (the U.K. 20%, Spain 13%, Poland 6% and Germany 5%), Latin America 39% (Brazil 19%, Mexico 8% and Chile 7%) and the U.S. 9%.

 

    Spain: Attributable profit was EUR 513 million (up 79% compared with the first half of 2013). Basic revenues grew 3% year-on-year and costs fell 7%. The change of trend in lending was confirmed, with loans up 2% since December at EUR 165,313 million. Customer funds under management (deposits and mutual funds) increased 3% in the first half to EUR 219,893 million, while current accounts grow 6%.

 

    U.K.: Attributable profit was EUR 775 million (636 million pounds, up 54% from the first half of 2013). Basic revenues increased 15% and there was a significant increase in current accounts (up 65%) and lending to companies (up 10%), which grow for a third year in a row.

 

    Brazil: Attributable profit was EUR 758 million (BRL 2,385 million, down 3% from the first half of 2013). The second quarter was very similar to the first throughout the P&L. Loans rose 4% and customer funds 14% year-on-year.

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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LOGO

 

Madrid, July 31, 2014. Banco Santander made an attributable profit of EUR 2.756 billion in the first half of 2014, an increase of 22% compared with the same half last year. Banco Santander’s chairman, Emilio Botín, said: “Performance in the first half of 2014 proves that Santander is on track to return to pre-crisis profit levels. The Group’s geographic diversification has played a key role.”

Second quarter profit was EUR 1.453 billion, the highest in the last two years, and does not include net capital gains from the sale of 85% of Altamira (EUR 385 million), Santander Consumer USA’s IPO (EUR 730 million) or EUR 220 million from excess provisioning of pension funds in the U.K. These capital gains have no impact on profit as they have been set aside to cover restructuring costs, amortisation of intangibles and other write-downs by an equivalent amount.

The improvement in earnings is the result of an increase in revenues, practically flat costs and a fall in NPL provisions. This is in a context of business growth, both in loans and customer funds, a falling non-performing loan rate, after seven years of consistent rises, an increase in the coverage rate and high solvency and liquidity ratios.

Grupo Santander Results

In short, higher profit in the quarter due to higher commercial revenues, costs control and lower cost of credit

 

     2Q’14      Var. / 1Q’14      1H’14      Var. / 1H’13  
EUR million           %      %*             %      %*  

NII + fee income

     9,773         4.8         2.9         19,095         -2.2         6.9   

Gross income

     10,488         3.6         1.8         20,611         -4.4         4.0   

Operating expenses

     -4,906         1.2         -0.3         -9,753         -4.0         2.9   

Net operating income

     5,582         5.8         3.7         10,858         -4.9         4.9   

Loan-loss provisions

     -2,638         -2.1         -4.1         -5,333         -18.5         -10.9   

PBT

     2,435         13.3         11.1         4,584         16.0         31.8   

Attributable profit

     1,453         11.6         9.5         2,756         22.2         40.1   

 

(*) Variations excluding fx impact

Note 1: Net capital gains of Altamira (EUR 385 mill.), SCUSA (EUR 730 mill.) and excess provisioning of pension funds in the U.K. (EUR 220 mill.) had no impact on profit. A fund was established for restructuring costs (EUR 744 mill.), and intangible assets impairment (EUR 512 mill.) and other provisions (EUR 79 mill.) made.

Note 2: 2Q’14 profit does not include the net capital gains expected from the announced transactions of Custody (EUR 410 mill.) and Insurance (EUR 250 mill.). Both transactions are expected to be closed in 2H’14.

Results

This quarter’s results are set against a backdrop of incipient recovery and very low interest rates in some of the Group’s core currencies, such as the euro, the pound and the dollar. The depreciation of the main Latin American currencies and the dollar eased in the second quarter of this year, but they are still trading far below the exchange rates of the first half of 2013. In fact, if exchange rates had not changed compared with the same period last year, net profit would have risen 40% instead of 22%.

The improvement in profit is noticeable from the top of the P&L. Net interest income was EUR 7,370 million, the highest in the last seven quarters and an increase of 5% compared with the first quarter. Santander’s basic revenues (net interest income plus fee income) were EUR 19,095 million, down 2% but up 7% excluding the exchange rate effect.

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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Costs were EUR 4,906 million in the second quarter, very similar to the first three months. In the first half, costs amounted to EUR 9,753 million, down 4%.

Net operating income (recurring operating profit) was EUR 5,582 million in the second quarter, an increase of 6% compared with the first. In the first half it was EUR 10,858 million, down 5% year-on-year (but up 5% excluding exchange rate differences).

The performance of revenues and costs led to an improvement in the cost-to-income ratio. In 2013, costs accounted for 48.0% of revenues, while in the first half they represented 0.7 point less, or 47.3%.

Loan loss provisions, the other item that weighs most on results, stood at EUR 2,638 million, the lowest in the last ten quarters and down 2% compared with the first quarter. In the first half, provisions fell 18% (-11% excluding the exchange rate effect), to EUR 5,333 million.

 

LOGO

Emerging economies (Latin America and Poland) accounted for 45% of Group profit and mature markets contributed the rest. By country, the largest contribution came from the U.K. (20%), followed by Brazil (19%), Spain (13%), the U.S. (9%), Mexico (8%), Chile (7%), Poland (6%) and Germany (5%).

Balance sheet

Banco Santander had total assets of EUR 1.188 trillion at the end of June, an increase of 2% compared with the first quarter and down 4% from a year earlier. The balance sheet is well balanced with a loan portfolio the equivalent of 114% of deposits, which gives the bank a very comfortable liquidity position. Before the crisis, the ratio was 150%.

At the end of the first half, the loan portfolio was EUR 734,363 million, 3% more than in December 2013. This means that Grupo Santander increased lending by EUR 22,924 million in the first half. The recovery in mature economies played a key role as Spain and the U.K., which account for 57% of total Group loans, managed to consolidate the first quarter’s change of direction after several years of falling lending. All countries expanded their loan portfolios in the quarter, except Portugal, where lending fell 0.3%.

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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LOGO

 

In Spain, total loans stood at EUR 165,313 million, up 2%, or EUR 3,245 million, excluding repos, which are not really loans. This increase was mainly because of the corporate sector, where the bank achieved a 30% increase in new lending. In the first half, the bank has provided lending to companies for an amount of EUR 50,000 million through various instruments, such as loans and bonds, of which EUR 27,000 million correspond to the second quarter.

 

LOGO

One of the Group’s main priorities is to grow in the SME segment. At the end of March, the bank launched Santander Advance, a global project which has been introduced in Spain first and will be extended to all the Group’s core markets before the end of 2015. Santander Advance provides financial products and a support programme to help SMEs grow, which includes advice on training, employment and international expansion.

In the first half, the bank set aside EUR 12,264 million in funding to the Advance segment, a similar amount to last year. There has been an increase in demand in June and July.

In the U.K., the loan portfolio was EUR 241,164 million at the end of June, an increase of 1% compared with the first quarter and with December 2013. Growth in corporate loans is particularly strong, up 10% year-on-year.

This performance has supported business diversification, reducing the weight of mortgages in the portfolio and increasing loans to companies, which already account for 12% of total lending. The bank has continued to open regional business centres focused on lending to SMEs and has also increased the number of managers that specialise in large corporates.

As to customer funds under management, deposits and mutual funds stood at EUR 737,500 million, an increase of 4% or EUR 25,696 million. Deposits came in at EUR 617,761 million and mutual funds at EUR 119,739 million, after posting first half growth of 2% and 15%, respectively.

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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LOGO

 

Current accounts, which represent more than half of total deposits, show a positive performance in the Group’s ten core markets. The balance of current accounts amounted to EUR 323,728 million at the end of June, an increase of 6% compared to the end of December, meaning that in six months the bank has captured EUR 18,045 million in current accounts. The current account is a core product in the bank’s strategy of increasing customer loyalty, as customers use it to do most of their transactions.

 

LOGO

In Spain, total customer funds (deposits and mutual funds) totalled EUR 219,893 million at the end of June, up 3% in the last six months. An important part of this improvement is due to the increase of over 6% in current account from the private sector, what means capturing EUR 4,692 million in a single semester.

In the U.K., total customer funds stood at EUR 203,172 million at the end of June, an increase of 1% from December 2013. The improvement is mainly the result of current account growth: balances rose by nearly EUR 9,000 million in the last six months.

The Santander Select segment, which is part of the Group’s global personal banking strategy, plays a key role in capturing customer funds. In 2013, Santander Select was introduced in Spain, U.K., Brazil, Mexico, Chile and Argentina. This year it was extended to Portugal and the United States, and, in the next few months, it will be available in the remaining countries.

The Group’s NPL ratio was 5.45%, down 0.07 point from the previous quarter, consolidating the fall seen in the first quarter, which was the first since the start of the international financial crisis in August 2007. At the same time, the coverage ratio improved one percentage point to 67%.

In Spain, the NPL ratio fell for the first time since the crisis began, dropping from 7.61% to 7.59%. It also declined in countries such as Mexico, Chile or Portugal. In Santander Portugal, the NPL ratio was 8.16%, registering a fall for the first time since September 2009. The Group’s unit in Portugal has the system’s best credit rating and is the only local bank generating a profit during the crisis. In the U.K., Brazil and the U.S. there was a slight increase compared with the previous quarter, but NPL ratios are still down year-on-year.

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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Moving on to capital ratios, Banco Santander’s computable capital stood at EUR 87,035 million at the end of June, EUR 3,833 million more than a year earlier. The bank’s capital ratio stood at 12.1%, with a core capital (CET1) ratio of 10.9%. In the first quarter of 2014, Santander issued its first contingent convertible bonds (cocos) for EUR 1,500 million. Another issue in the second quarter raised a further US$ 1,500 million.

Banco Santander has a market capitalisation of around EUR 90,000 million, which makes it the leading bank in the euro zone and tenth in the world. Santander has 3,279,897 shareholders and 183,648 employees serving 107 million customers in 13,225 branches.

More information in www.santander.com

 

Comunicación Externa.

Ciudad Grupo Santander Edificio Arrecife Pl. 2

28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11

email: [email protected]

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Preliminary note:

In order to facilitate the following comparative analysis, the financial information of previous periods has been re-expressed (not audited), as set out on page 22 of this report. The changes were mainly due to taking control of Santander Consumer USA, in 2014, and the loss of control of the fund management companies in 2013, as if they had been effective in the previously presented periods.

Non recurring capital gains and provisions are shown separately as “net capital gains and provisions”.

KEY CONSOLIDATED DATA

 

BALANCE SHEET (EUR million)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Total assets

     1,188,043         1,168,718         1.7        1,188,043         1,239,415         (4.1     1,134,003   

Net customer loans

     706,899         694,595         1.8        706,899         715,023         (1.1     684,690   

Customer deposits

     617,761         620,135         (0.4     617,761         644,934         (4.2     607,836   

Managed and marketed customer funds

     982,494         966,704         1.6        982,494         991,774         (0.9     946,210   

Shareholders’ equity

     87,035         85,631         1.6        87,035         83,202         4.6        84,302   

Total managed and marketed funds

     1,342,238         1,313,014         2.2        1,342,238         1,371,542         (2.1     1,269,917   

INCOME STATEMENT* (EUR million)

   2Q’14      1Q’14      (%)     1H’14      1H’13      (%)     2013  

Net interest income

     7,370         6,992         5.4        14,362         14,544         (1.3     28,419   

Gross income

     10,488         10,124         3.6        20,611         21,570         (4.4     41,931   

Pre-provision profit (net operating income)

     5,582         5,277         5.8        10,858         11,414         (4.9     21,773   

Profit before taxes

     2,435         2,149         13.3        4,584         3,953         16.0        7,637   

Attributable profit to the Group

     1,453         1,303         11.6        2,756         2,255         22.2        4,370   

 

(*).- Variations w/o exchange rate
     Quarterly: Net interest income: +3.3%; Gross income: +1.8%; Pre-provision profit: +3.7%; Attributable profit: +9.5%
     Year-on-year: Net interest income: +8.2%; Gross income: +4.0%; Pre-provision profit: +4.9%; Attributable profit: +40.1%

 

EPS, PROFITABILITY AND EFFICIENCY (%)

   2Q’14      1Q’14      (%)     1H’14      1H’13      (%)     2013  

EPS (euro)

     0.122         0.113         7.7        0.236         0.214         10.2        0.403   

ROE

     6.90         6.24           6.58         5.60           5.42   

ROTE

     10.03         9.00           9.52         8.21           7.87   

ROA

     0.60         0.55           0.57         0.46           0.45   

RoRWA**

     1.28         1.19           1.23           

Efficiency ratio (with amortisations)

     46.78         47.88           47.32         47.08           48.07   

SOLVENCY AND NPL RATIOS (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

CET1**

     10.92         10.77           10.92           

NPL ratio

     5.45         5.52           5.45         5.15           5.61   

Coverage ratio

     66.7         66.3           66.7         69.7           64.9   

MARKET CAPITALISATION AND SHARES (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Shares (million at period-end)

     11,778         11,561         1.9        11,778         10,810         9.0        11,333   

Share price (euros)

     7.630         6.921         10.2        7.630         4.902         55.7        6.506   

Market capitalisation (EUR million)

     89,867         80,014         12.3        89,867         52,989         69.6        73,735   

Book value (euro)

     7.40         7.41           7.40         7.71           7.44   

Price / Book value (X)

     1.03         0.93           1.03         0.64           0.87   

P/E ratio (X)

     16.20         15.26           16.20         11.46           16.13   

OTHER DATA (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Number of shareholders

     3,279,897         3,299,097         (0.6     3,279,897         3,292,650         (0.4     3,299,026   

Number of employees

     183,648         185,165         (0.8     183,648         189,920         (3.3     186,540   

Number of branches

     13,225         13,735         (3.7     13,225         14,680         (9.9     13,927   

 

(**) Considering Spanish regulation homogeneous with European one regarding intangible assets. March 2014 data under the same criteria.
Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on July, 24 2014, following a favourable report from the Audit Committee on July, 22 2014.

 

JANUARY - JUNE    LOGO


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FINANCIAL REPORT

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Table of Contents

 

LOGO

 

   

  3

  Key consolidated data  
   

  4

  Highlights of the period  
   

  6

  General background  
   

  7

  Consolidated financial report  
   

  7

 

Income statement

 
   

11

 

Balance sheet

 
   

18

  Risk management  
   

21

  The Santander share  
   

22

  Information by principal segments  
   

24

 

Continental Europe

 
   

35

 

United Kingdom

 
   

38

 

Latin America

 
   

50

 

United States

 
   

53

 

Corporate Activities

 
   

55

  Information by secondary segments  
   

55

 

Retail Banking

 
   

57

 

Global Wholesale Banking

 
   

59

 

Private Banking, Asset Management and Insurance

 
   

61

  Corporate Governance  
   

62

  Significant events in the quarter and subsequent ones  
   

63  

  Corporate social responsibility  
       
     

At Banco Santander, we take advantage of new communication technologies and the social networks to improve dialogue with our stakeholders.

 

 
     

LOGO

 

 


Table of Contents

Preliminary note:

In order to facilitate the following comparative analysis, the financial information of previous periods has been re-expressed (not audited), as set out on page 22 of this report. The changes were mainly due to taking control of Santander Consumer USA, in 2014, and the loss of control of the fund management companies in 2013, as if they had been effective in the previously presented periods.

Non recurring capital gains and provisions are shown separately as “net capital gains and provisions”.

KEY CONSOLIDATED DATA

 

BALANCE SHEET (EUR million)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Total assets

     1,188,043         1,168,718         1.7        1,188,043         1,239,415         (4.1     1,134,003   

Net customer loans

     706,899         694,595         1.8        706,899         715,023         (1.1     684,690   

Customer deposits

     617,761         620,135         (0.4     617,761         644,934         (4.2     607,836   

Managed and marketed customer funds

     982,494         966,704         1.6        982,494         991,774         (0.9     946,210   

Shareholders’ equity

     87,035         85,631         1.6        87,035         83,202         4.6        84,302   

Total managed and marketed funds

     1,342,238         1,313,014         2.2        1,342,238         1,371,542         (2.1     1,269,917   

INCOME STATEMENT* (EUR million)

   2Q’14      1Q’14      (%)     1H’14      1H’13      (%)     2013  

Net interest income

     7,370         6,992         5.4        14,362         14,544         (1.3     28,419   

Gross income

     10,488         10,124         3.6        20,611         21,570         (4.4     41,931   

Pre-provision profit (net operating income)

     5,582         5,277         5.8        10,858         11,414         (4.9     21,773   

Profit before taxes

     2,435         2,149         13.3        4,584         3,953         16.0        7,637   

Attributable profit to the Group

     1,453         1,303         11.6        2,756         2,255         22.2        4,370   

 

(*).- Variations w/o exchange rate
     Quarterly: Net interest income: +3.3%; Gross income: +1.8%; Pre-provision profit: +3.7%; Attributable profit: +9.5%
     Year-on-year: Net interest income: +8.2%; Gross income: +4.0%; Pre-provision profit: +4.9%; Attributable profit: +40.1%

 

EPS, PROFITABILITY AND EFFICIENCY (%)

   2Q’14      1Q’14      (%)     1H’14      1H’13      (%)     2013  

EPS (euro)

     0.122         0.113         7.7        0.236         0.214         10.2        0.403   

ROE

     6.90         6.24           6.58         5.60           5.42   

ROTE

     10.03         9.00           9.52         8.21           7.87   

ROA

     0.60         0.55           0.57         0.46           0.45   

RoRWA**

     1.28         1.19           1.23           

Efficiency ratio (with amortisations)

     46.78         47.88           47.32         47.08           48.07   

SOLVENCY AND NPL RATIOS (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

CET1**

     10.92         10.77           10.92           

NPL ratio

     5.45         5.52           5.45         5.15           5.61   

Coverage ratio

     66.7         66.3           66.7         69.7           64.9   

MARKET CAPITALISATION AND SHARES (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Shares (million at period-end)

     11,778         11,561         1.9        11,778         10,810         9.0        11,333   

Share price (euros)

     7.630         6.921         10.2        7.630         4.902         55.7        6.506   

Market capitalisation (EUR million)

     89,867         80,014         12.3        89,867         52,989         69.6        73,735   

Book value (euro)

     7.40         7.41           7.40         7.71           7.44   

Price / Book value (X)

     1.03         0.93           1.03         0.64           0.87   

P/E ratio (X)

     16.20         15.26           16.20         11.46           16.13   

OTHER DATA (%)

   Jun’14      Mar’14      (%)     Jun’14      Jun’13      (%)     2013  

Number of shareholders

     3,279,897         3,299,097         (0.6     3,279,897         3,292,650         (0.4     3,299,026   

Number of employees

     183,648         185,165         (0.8     183,648         189,920         (3.3     186,540   

Number of branches

     13,225         13,735         (3.7     13,225         14,680         (9.9     13,927   

 

(**) Considering Spanish regulation homogeneous with European one regarding intangible assets. March 2014 data under the same criteria.

 

Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on July, 24 2014, following a favourable report from the Audit Committee on July, 22 2014.

 

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Table of Contents
4   FINANCIAL REPORT 2014   HIGHLIGHTS OF THE PERIOD

 

 

è Income statement: (more detail on pages 7—10)

 

  The second quarter attributable profit of EUR 1,453 million was the highest of the last nine quarters and underscores the new cycle of higher profits and profitability begun by the Group.

 

    Profit was 11.6% higher than the first quarter’s, fuelled by the improvement in all the main P&L lines: improved customer business, reflected in higher net interest income and fee income, control of costs and reduced provisions.

 

  The attributable profit for the first half of 2014 was EUR 2,756 million, up 22.2% year-on.year, affected by the negative impact of exchange rates. Excluding this, the increase was 40.1%, as follows:

 

    Gross income rose 4.0% and its quality improved as 93% of the increase came from net interest income and net fee income (90% in the first half of 2013). This was due to good management of volumes and spreads and boosting transactions and linkage.

 

    Operating expenses increased 2.9% due to the net result between higher costs for business development and commercial transformation in some countries such as Mexico, the UK and US, and obtaining synergies in others. Of note among the latter were Spain and Poland.

 

    Provisions were 10.9% lower, with falls in all countries and particularly in Brazil and Spain. The Group’s cost of credit improved from 2.14% in the first half of 2013 to 1.56% a year later.

 

  The Group recorded various capital gains and provisions in the first half considered as non-recurring. To facilitate the comparisons of the various P&L lines with previous periods, all these operations have been incorporated into “Net capital gains and provisions”. Their net amount is zero and so there is no impact on the first half profit.

 

è Strong balance sheet: (more detail on pages 11—20)

 

  The Common Equity Tier 1 (CET1) ratio phase-in was 10.9% at the end of June, and total capital ratio 12.1%, well above the minimum requirement of 8%. The leverage ratio (equity/assets according to CRD IV) was 4.5%.

 

  The Group’s liquidity ratio (net loan-to-deposit ratio) remained at a very comfortable level of 114% at the end of June. Spain’s ratio was 87%.

 

  Volumes reflect the different moment of the countries’ macroeconomic environment and the Group’s various strategies in each of them. Emerging countries’ lending and deposits plus mutual funds were 8% and 12% higher, respectively, than in June 2013. Although mature countries dropped 1% in both cases, as a result of deleveraging in some countries and the strategy of cutting the cost of funds, the trend improved in recent months: +2% in loans and funds since the end of 2013 (excluding the exchange rate impact).

 

  The Group’s NPL ratio stood at 5.45% and coverage was 67%. Both were better over March 2014 and the end of 2013.

 

  Of note in the second quarter was the good performance in entries of NPLs, consolidating the decline shown in the first quarter. They were 52% lower than June 2013.

 

è Commercial strategy: (more detail on page 55)

 

  The ongoing programme to transform Retail Banking was begun in 2013. Some of its main initiatives are:

 

    Launch of Santander Advance: this is an innovative value proposal to support the growth of SMEs. After the launch in Spain, it is being rolled out in Mexico, Brazil, the UK and Portugal this year and in the rest of countries in 2015. New lending and the capturing of clients improved in the first two months, while more than 3,000 SMEs and micro firms took part in non-financial activities.

 

    Launch of Santander Trade Club, enabling exporters and importers to get to know one another, interact and be connected in order to generate new international business opportunities. The Pasaporte service was also launched.

 

    Santander Select established in all countries. After its implementation in Spain, UK, Mexico, Chile, Argentina and Brazil in 2013 and in Portugal and the US in the first half of 2014, it will be launched in the rest of the Group’s countries during the rest of the year.

 

è The Santander share: (more detail on page 21)

 

  The share price at the end of June was EUR 7.630 (+10.2% in the quarter and +55.7% y-o-y). The total shareholders’ return, including the dividend remuneration, was 71.3% in the last 12 months.

 

  In April, and under the Santander Dividendo Elección programme (scrip dividend), shareholders were able to opt to receive in cash or in shares the amount equivalent to the fourth dividend for 2013 (EUR 0.149 per share). The total remuneration for 2013 was EUR 0.604.

 

  In July, shareholders can opt to receive the amount equivalent to the first dividend for 2014 (EUR 0.15) in cash or shares. The second option was chosen by 87.4% of capital.

 

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Table of Contents
HIGHLIGHTS OF THE PERIOD   FINANCIAL REPORT 2014   5

 

 

è Business areas: (more detail on pages 22—60)

 

  Continental Europe: attributable profit of EUR 499 million in the second quarter, 7.8% more than the first quarter, due to net interest income (+4.5%), control of costs (-1.5%) and lower provisions (-2.6%). The first half profit was EUR 962 million, 74.7% more than the same period of 2013 and with a similar evolution to that in the second quarter.

 

  United Kingdom: attributable profit of £325 million, 4.6% more than in the first quarter. Net interest income grew for the sixth quarter running (+3.1%), costs were virtually unchanged (-0.5%) and provisions 28.8% lower. The first half profit was £636 million (+53.6% y-o-y).

 

  Latin America: second quarter attributable profit of EUR 800 million, 9.6% more than the first quarter (excluding the forex impact). Gross income rose 1.7%, thanks to net interest income and fee income, moderation in costs (+0.6%, partly due to salary agreements) and lower provisions (-0.9%, due to Brazil). First half profit was 0.7% lower at EUR 1,512 million, due to a higher tax charge. Pre-tax profit increased 5.3%.

 

  United States: second quarter attributable profit of $272 million, 25.8% more than the first quarter. Gross income (+4.2%), due to net interest income and fee income, stable costs (-0.5%) and lower provisions (-8.6%) because of reduced needs at SCUSA. The first half profit was $488 million, 21.8% less year-on-year, due to greater provisions at SCUSA linked to more new lending.

 

è Other significant events: (more detail on page 62)

 

  During the second quarter and the time elapsed until the release of this report, the following events occurred, with a possible impact on the Group’s activity and business:

 

    Offer to acquire the minority interests of Banco Santander Brazil.

 

    Issuance of additional Tier 1 capital.

 

    Alliance with Warburg Pincus in custody business.

 

    Agreement to acquire GE Capital’s consumer finance business in the Nordic countries.

 

    Alliance to develop Santander Consumer Finance’s insurance business.

 

    Agreement signed with Banque PSA Finance to develop auto finance in 11 countries.

 

LOGO

 

JANUARY - JUNE   LOGO


Table of Contents
6   FINANCIAL REPORT 2014   GENERAL BACKGROUND

 

General background

Grupo Santander conducted its business during the second quarter in a more favourable economic environment, particularly in developed countries. The recovery is firmly underway in Europe, in the US the impact of the bad weather that affected activity at the start of the year has been overcome and the UK economic upturn continues to strengthen. On the other hand, signs of slowdown continued in emerging economies.

The bad weather in the US caused GDP to decline at an annualized rate of 2.9% in the first quarter, more than expected. The second quarter points to a recovery, backed by the improvement in the jobs market, business and consumer confidence, and the good financial situation of the private sector which is also benefiting from easier access to credit. As a result of lower inflation and a lack of deflationary fears, the Federal Reserve continued the tapering of its signature stimulus programme (buying bonds in markets), although it announced it would hold its interest rates for a prolonged period.

Latin American economies continued to grow moderately, reflecting the Fed’s tapering of its quantitative easing policy and the signs of slowdown in China, although this varied from country to country.

Brazil’s GDP grew 1.9% year-on-year in the first quarter. The labour market is still firm, with the jobless rate close to an historic low. The rate in April was 4.9%. The central bank’s Selic stood at 11% (+25 b.p. in April, +100 b.p. since the beginning of the year and +300 b.p. in the last 12 months). These hikes should help to contain inflation, which was 6.52% in June and in the upper end of the target range (6.5%).

The Mexican economy recovered in the first quarter (+1.8% year-on-year against +0.7% in the fourth quarter), although limited by the one-off shrinkage of the US economy in the first quarter. Expectations, however, of a gradual strengthening during 2014 and 2015 remained, driven by investment and structural reforms. With inflation under control, the Bank of Mexico cut its benchmark rate by 50 b.p. to 3% in June, which will also spur growth. The peso remained basically stable against the dollar and the euro during the first half of 2014.

The Chilean economy, in the process of cyclical adjustment, grew at a faster pace of 2.6% in the first quarter, a rate higher than the average of the region but still distant from its potential rate, which it is expected to reach in 2015. With medium-term inflation anchored at around 3%, the central bank cut its

benchmark rate by 25 b.p. to 3.75% since March (-125 b.p. since September 2013), in order to spur growth. The peso recovered part of the depreciation so far this year.

The euro zone continued to recover. GDP growth, however, was still moderate in the first quarter (+0.2% and +0.9% year-on-year), but it is expected to gather pace. Varied performance by country, with strong growth in Germany and Spain, and very low growth in France, Italy and Portugal.

With inflation still low, the European Central Bank cut its benchmark rate by 10 b.p. to 0.15% and took additional monetary policy measures. Of note was the new scheme of longer-term liquidity injections conditioned on new lending (TLTRO), which enabled a further softening of monetary conditions, and brought the euro lower against the dollar.

Germany continued to lead the area’s growth (+0.8% in the first quarter over the fourth quarter of 2013), backed by private consumption (+0.7%) and gross capital formation (+3.2%).

Spain continued to grow at a faster pace in the first quarter (+0.4%, up from +0.2% in the fourth quarter), a trend that is expected to continue and one backed by stronger domestic demand and private consumption. The acceleration in net job creation (as shown in the rise in social security contributors) will contribute to this, and also better financial conditions for the private sector (already shown in surveys on access to credit and flows of credit).

Portugal (-0.6% in the first quarter; +1.3% year-on-year) maintained the favourable dynamics of domestic demand, particularly in investing, which was reflected in the lower jobless rate.

The UK economy continued to strengthen in the first half. GDP growth was 0.8% in the first two quarters and business activity continued to be strong. The Bank of England appeared to be indicating a gradual rise in interest rates. The weak performance of prices and salaries is enabling the Bank of England to analyse the evolution of indicators to choose the best moment.

Poland continued on an upswing; the economy grew 3.4% year-on-year in the first quarter, fuelled by fixed investment and consumption more than exports. The second quarter indicators remained strong and the jobs market continued to improve. With low and declining inflation, the central bank held its benchmark rate at 2.5% and the zloty was stable against the euro.

 

 

n  EXCHANGE RATES: PARITY 1 EURO / CURRENCY PARITY

 

     Average (income statement)      Period-end (balance sheet)  
     1H’14      1H’13      30.06.14      31.12.13      30.06.13  

US$

     1.370         1.313         1.366         1.379         1.308   

Pound sterling

     0.821         0.851         0.802         0.834         0.857   

Brazilian real

     3.146         2.664         3.000         3.258         2.890   

Mexican peso

     17.972         16.471         17.712         18.073         17.041   

Chilean peso

     757.663         628.016         754.058         724.579         661.521   

Argentine peso

     10.688         6.725         11.106         8.990         7.032   

Polish zloty

     4.175         4.176         4.157         4.154         4.338   

 

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Table of Contents
CONSOLIDATED FINANCIAL REPORT   FINANCIAL REPORT 2014   7

 

 

n GRUPO SANTANDER. INCOME STATEMENT

 

è Second quarter attributable profit of EUR 1,453 million, the highest in the last nine quarters.

 

    It is 11.6% more than the first quarter, due to greater revenues and lower provisions.

 

è The first half profit was 22.2% higher year-on-year, at EUR 2,756 million, hit by exchange rates. Excluding this, rose 40.1%, as follows:

 

    Gross income increased 4.0% and is of better quality (93% comes from net interest income and fee income, +8.2% and +3.2%, respectively).

 

    Operating expenses rose 2.9% due to business development and transformation, mainly in Mexico, UK and the US. The impact of synergies is reflected in Spain and Poland (-7% and -1%, respectively).

 

    Loan-loss provisions were 10.9% lower. Of note were the falls in Brazil, Spain, the UK and Portugal. The cost of credit improved from 2.14% to 1.56% a year later.

The results underscored the new cycle of higher profits and profitability begun by the Group. The second quarter attributable profit of EUR 1,453 million was the highest of the last nine quarters (+38.3% more than the same period of 2013 and 11.6% above the first quarter of 2014).

The increase over the first quarter was due to the favourable evolution of the main P&L lines: improved customer business reflected in higher net interest income and fee income, control of costs and reduced provisions.

Exchange rates had a positive impact on the Group of two percentage points: +2 p.p. in the UK; +3 p.p. Latin America (+6 p.p. Brazil; +2 p.p. Mexico; -1 p.p. Chile; -7 p.p. Argentina). There was hardly any impact on the US.

In order to better analyse the Group’s evolution in the second quarter, the changes set out below do not include the impact of exchange rates:

Gross income increased 1.8%, as follows:

 

  Net interest income increased 3.3% and was the highest of the last eight quarters, with growth in most of the Group’s units. Fee income rose 1.4%.
 

 

n INCOME STATEMENT (EUR million)

 

                Variation                 Variation  
    2Q’14     1Q’14     %     % w/o FX     1H’14     1H’13     %     % w/o FX  

Net interest income

    7,370        6,992        5.4        3.3        14,362        14,544        (1.3     8.2   

Net fees

    2,403        2,331        3.1        1.4        4,733        4,977        (4.9     3.2   

Gains (losses) on financial transactions

    511        767        (33.3     (33.4     1,278        1,848        (30.9     (27.7

Other operating income

    204        34        499.0        494.6        238        200        19.0        20.8   

Dividends

    220        31        597.5        597.0        251        204        22.9        25.9   

Income from equity-accounted method

    42        65        (35.4     (38.4     108        124        (12.9     2.4   

Other operating income/expenses

    (58     (63     (7.8     (10.8     (121     (128     (5.6     12.3   

Gross income

    10,488        10,124        3.6        1.8        20,611        21,570        (4.4     4.0   

Operating expenses

    (4,906     (4,847     1.2        (0.3     (9,753     (10,155     (4.0     2.9   

General administrative expenses

    (4,360     (4,256     2.4        0.9        (8,616     (8,982     (4.1     2.9   

Personnel

    (2,515     (2,455     2.5        1.0        (4,970     (5,238     (5.1     1.5   

Other general administrative expenses

    (1,844     (1,801     2.4        0.8        (3,646     (3,744     (2.6     4.9   

Depreciation and amortisation

    (546     (590     (7.5     (8.9     (1,137     (1,173     (3.1     3.0   

Net operating income

    5,582        5,277        5.8        3.7        10,858        11,414        (4.9     4.9   

Net loan-loss provisions

    (2,638     (2,695     (2.1     (4.1     (5,333     (6,541     (18.5     (10.9

Impairment losses on other assets

    (71     (87     (18.7     (19.0     (157     (237     (33.5     (32.5

Other income

    (438     (347     26.3        23.6        (784     (684     14.6        20.0   

Ordinary profit before taxes

    2,435        2,149        13.3        11.1        4,584        3,953        16.0        31.8   

Tax on profit

    (664     (569     16.6        14.3        (1,233     (1,030     19.7        34.9   

Ordinary profit from continuing operations

    1,771        1,579        12.1        10.0        3,351        2,922        14.7        30.7   

Net profit from discontinued operations

    (0     (0     1.6        1.9        (0     (14     (98.2     (98.3

Ordinary consolidated profit

    1,771        1,579        12.1        10.0        3,350        2,908        15.2        31.4   

Minority interests

    318        277        14.9        12.4        594        653        (9.0     2.1   

Ordinary attributable profit to the Group

    1,453        1,303        11.6        9.5        2,756        2,255        22.2        40.1   

Net capital gains and provisions

    —          —          —          —          —          —          —          —     

Attributable profit to the Group

    1,453        1,303        11.6        9.5        2,756        2,255        22.2        40.1   

EPS (euros)

    0.122        0.113        7.7          0.236        0.214        10.2     

Diluted EPS (euros)

    0.122        0.113        7.7          0.235        0.213        10.5     

Pro memoria:

               

Average total assets

    1,179,715        1,155,326        2.1          1,167,350        1,266,263        (7.8  

Average shareholders’ equity

    84,224        83,460        0.9          83,772        80,516        4.0     

 

JANUARY - JUNE   LOGO


Table of Contents
8   FINANCIAL REPORT 2014   CONSOLIDATED FINANCIAL REPORT

 

n QUARTERLY INCOME STATEMENT (EUR million)

 

     1Q’13     2Q’13     3Q’13     4Q’13     1Q’14     2Q’14  

Net interest income

     7,206        7,339        6,944        6,930        6,992        7,370   

Net fees

     2,484        2,494        2,300        2,345        2,331        2,403   

Gains (losses) on financial transactions

     967        880        995        653        767        511   

Other operating income

     66        134        94        100        34        204   

Dividends

     59        145        72        102        31        220   

Income from equity-accounted method

     66        58        80        79        65        42   

Other operating income/expenses

     (59     (69     (58     (81     (63     (58

Gross income

     10,722        10,847        10,333        10,029        10,124        10,488   

Operating expenses

     (5,068     (5,088     (4,943     (5,060     (4,847     (4,906

General administrative expenses

     (4,497     (4,485     (4,381     (4,395     (4,256     (4,360

Personnel

     (2,631     (2,606     (2,478     (2,559     (2,455     (2,515

Other general administrative expenses

     (1,865     (1,879     (1,902     (1,836     (1,801     (1,844

Depreciation and amortisation

     (571     (602     (562     (665     (590     (546

Net operating income

     5,655        5,760        5,390        4,968        5,277        5,582   

Net loan-loss provisions

     (3,142     (3,399     (3,025     (2,774     (2,695     (2,638

Impairment losses on other assets

     (110     (126     (141     (146     (87     (71

Other income

     (262     (422     (368     (220     (347     (438

Ordinary profit before taxes

     2,141        1,812        1,856        1,828        2,149        2,435   

Tax on profit

     (577     (453     (518     (526     (569     (664

Ordinary profit from continuing operations

     1,564        1,359        1,338        1,302        1,579        1,771   

Net profit from discontinued operations

     —          (14     (0     (1     (0     (0

Ordinary consolidated profit

     1,564        1,345        1,337        1,301        1,579        1,771   

Minority interests

     359        294        282        242        277        318   

Ordinary attributable profit to the Group

     1,205        1,050        1,055        1,060        1,303        1,453   

Net capital gains and provisions

     —          —          —          —          —          —     

Attributable profit to the Group

     1,205        1,050        1,055        1,060        1,303        1,453   

EPS (euros)

     0.116        0.098        0.096        0.094        0.113        0.122   

Diluted EPS (euros)

     0.115        0.098        0.095        0.094        0.113        0.122   

 

LOGO

  The aggregate of net interest income and fee income was up 2.9%, with almost all units performing well.

 

  In other revenues, dividends were seasonally high, income by the equity accounted method was lower and trading gains dropped 33.4% (the lowest level of the last two years). Trading gains represented just 5% of gross income, reflecting the latter’s high quality and sustainability.

Operating expenses fell 0.3% (falls in Spain and Santander Consumer offset the rises in Argentina and Chile). Net operating income was up 3.7% in the quarter.

Loan loss provisions declined 4.1% due to the UK, Spain (for the third and fourth consecutive quarters, respectively) and Brazil and the US.

Net operating income after provisions was 11.8% higher and attributable profit 9.5%.

The first half profit was 22.2% higher year-on-year at EUR 2,756 million (+40.1% excluding the forex impact).

To facilitate the comparisons of the various P&L lines with previous periods, non-recurring capital gains and provisions have been incorporated into “Net capital gains and provisions”.

The capital gains correspond to Altamira (EUR 385 million net), the stock market placement of SCUSA (EUR 730 million net) and the change in pension commitments in the UK (EUR 220 million).

 

 

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Table of Contents
CONSOLIDATED FINANCIAL REPORT   FINANCIAL REPORT 2014   9

 

A fund of EUR 744 million was established for restructuring costs, impairment of intangible assets amounted to EUR 512 million and other provisions were EUR 79 million. The impact on profit was zero.

The exchange rate variations of various currencies against the euro had a negative impact on gross income and operating expenses in year-on-year terms of between 7 and 8 p.p. for the whole Group. The impact on the UK was positive (+4 p.p.) and negative for the US (-5 p.p.); Brazil (-15 p.p.); Mexico (-9 p.p.); Chile (-19 p.p.) and Argentina (-52 p.p.).

The performance of the income statement and comparisons with the first half of 2013 excluding the exchange rate impact was as follows.

Gross income was EUR 20,611 million, 4.0% higher year-on-year. By components:

 

  Net interest income amounted to EUR 14,362 million (+8.2%), with a good performance by all units except for Brazil which declined 3.7% because of lower spreads from the change of mix. This fall was offset by the improved cost of credit, enabling net operating income after provisions to rise 11.3%.

Volumes continued to grow in Latin America, combined with the positive effect of the better evolution of units in mature markets since the beginning of the year. As regards spreads, positive impact of the strategy of reducing the cost of funds, particularly in Europe and the US. Spreads on loans performed better in mature countries, as in Latin America there is a change of mix toward lower risk products.

 

  Net fee income was 3.2% higher at EUR 4,733 million, with a better performance of those from availability of credit lines (+18.9%), securities and custody (+24.3% and mutual funds (+9.0%), while those from claiming past-due debt were 21.3% lower.

 

  The aggregate of net interest income and fee income increased 6.9% and represented 93% of the Group’s gross income (90% in the first half of 2013).

 

  Other revenues: trading gains dropped 27.7%; dividend income increased 25.9%, income by the equity accounted method rose 2.4% and other operating income, including the contribution to the deposit guarantee fund, was EUR 121 million negative.

n NET FEE INCOME

     EUR million

 

          Var (%)           Var (%)  
    2Q’14     s/1Q’14     1H’14     s/1H’13  

Fees from services

    1,426        2.5        2,818        (6.6

Mutual & pension funds

    216        1.6        429        0.9   

Securities and custody

    214        15.4        400        18.1   

Insurance

    546        1.1        1,086        (9.2

Net fee income

    2,403        3.1        4,733        (4.9

n OPERATING EXPENSES

     EUR million

 

          Var (%)           Var (%)  
    2Q’14     s/1Q’14     1H’14     s/1H’13  

Personnel expenses

    2,515        2.5        4,970        (5.1

General expenses

    1,844        2.4        3,646        (2.6

Information technology

    201        (17.2     444        (6.0

Communications

    137        10.9        260        (16.2

Advertising

    176        41.1        301        3.6   

Buildings and premises

    442        (1.3     890        (4.1

Printed and office material

    36        (2.3     72        (14.3

Taxes (other than profit tax)

    115        5.6        224        (0.1

Other expenses

    737        2.8        1,455        1.4   

Personnel and general expenses

    4,360        2.4        8,616        (4.1

Depreciation and amortisation

    546        (7.5     1,137        (3.1

Total operating expenses

    4,906        1.2        9,753        (4.0

OPERATING MEANS

 

    Employees     Branches  
    1H’14     1H’13     1H’14     1H’13  

Continental Europe

    56,297        60,415        5,638        6,774   

o/w: Spain

    25,465        28,859        3,609        4,612   

Portugal

    5,515        5,609        626        651   

Poland

    12,058        12,504        817        876   

SCF

    12,272        12,230        576        624   

United Kingdom

    25,902        25,647        1,071        1,190   

Latin America

    83,299        86,649        5,705        5,881   

o/w: Brazil

    47,205        51,383        3,449        3,697   

Mexico

    14,859        14,264        1,293        1,215   

Chile

    11,971        12,132        481        501   

USA

    15,594        14,642        811        835   

Operating areas

    181,092        187,353        13,225        14,680   

Corporate Activities

    2,556        2,567       

Total Group

    183,648        189,920        13,225        14,680   
 

 

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Operating expenses increased 2.9%, with a varied performance by unit divided into three blocks:

 

  A first block with units in processes of integration (Spain and Poland) or adjusting structures (Portugal). Their costs declined in nominal terms. Brazil’s expenses rose well below the country’s inflation rate (-5% in real terms), underscoring the effort to improve efficiency.

 

  A second block in which the UK is combining investment in its business transformation plan with higher costs in line with inflation. SCF and Chile also rose, in line with inflation.

 

  Lastly Mexico and Argentina’s costs rose because of expansion plans or business capacity improvements. Also the US (+9.2%) where Santander Bank’s franchise is being improved, strong growth at SCUSA and adapting to the new regulatory requirements.

n NET LOAN-LOSS PROVISIONS (EUR million)

 

          Var (%)           Var (%)  
    2Q’14     s/1Q’14     1H’14     s/1H’13  

Non performing loans

    2,709        (17.5     5,993        (20.7

Country-risk

    (4     —          (4     —     

Recovery of written-off assets

    (67     (88.7     (656     (35.7

Total

    2,638        (2.1     5,333        (18.5

 

 

Net operating income (pre-provision profit) was 4.9% higher at EUR 10,858 million.

Loan-loss provisions were EUR 5,333 million, 10.9% lower than the first half of 2013. Reduced provisions in Brazil, UK, Spain, Portugal, SCF and Chile and higher in Mexico, partly due to larger volumes, and in the US due to the greater requirement for provisions linked to SCUSA’s growth in lending, after the signing of the agreement with Chrysler.

Net operating income after provisions rose 26.6% year-on-year to EUR 5,525 million (+16.6% y-o-y in the first quarter).

Other asset impairment losses and other results were EUR 941 million negative, similar to the EUR 921 million in the first half of 2013.

Profit before tax was EUR 4,584 million and attributable profit EUR 2,756 million, after taxes and minority interests.

Earnings per share were EUR 0.236 in the first half compared to EUR 0.214 in the same period of 2013. The evolution was related to the rise in the number of shares associated with the scrip dividend, as this option was well received.

The Group’s ROE was 6.6% and return on tangible equity (ROTE, attributable profit/shareholders’ equity less goodwill) 9.5%. In both cases, the figures were better than for the whole of 2013 (5.4% and 7.9%, respectively).

 

 

 

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n   BALANCE SHEET (EUR million)

 

                Variation              
    30.06.14     30.06.13     Amount     (%)     31.12.13  

ASSETS

         

Cash on hand and deposits at central banks

    83,877        81,673        2,204        2.7        77,103   

Trading portfolio

    130,773        169,729        (38,956     (23.0     115,309   

Debt securities

    54,115        51,275        2,840        5.5        40,841   

Customer loans

    1,637        13,776        (12,139     (88.1     5,079   

Equities

    9,399        5,090        4,309        84.6        4,967   

Trading derivatives

    64,335        91,437        (27,102     (29.6     58,920   

Deposits from credit institutions

    1,287        8,151        (6,864     (84.2     5,503   

Other financial assets at fair value

    30,421        40,118        (9,697     (24.2     31,441   

Customer loans

    11,031        14,389        (3,358     (23.3     13,255   

Other (deposits at credit institutions, debt securities and equities)

    19,390        25,728        (6,338     (24.6     18,185   

Available-for-sale financial assets

    90,637        105,661        (15,024     (14.2     83,799   

Debt securities

    85,773        100,855        (15,082     (15.0     79,844   

Equities

    4,864        4,805        59        1.2        3,955   

Loans

    755,264        746,773        8,491        1.1        731,420   

Deposits at credit institutions

    53,232        52,132        1,100        2.1        57,178   

Customer loans

    694,231        686,858        7,373        1.1        666,356   

Debt securities

    7,801        7,784        17        0.2        7,886   

Investments

    3,603        2,917        686        23.5        3,377   

Intangible assets and property and equipment

    19,739        17,445        2,294        13.1        18,137   

Goodwill

    26,663        24,913        1,750        7.0        24,263   

Other

    47,066        50,186        (3,120     (6.2     49,154   

Total assets

    1,188,043        1,239,415        (51,372     (4.1     1,134,003   

LIABILITIES AND SHAREHOLDER’S EQUITY

         

Trading portfolio

    96,621        139,906        (43,285     (30.9     94,695   

Customer deposits

    5,250        17,569        (12,319     (70.1     8,500   

Marketable debt securities

    —          1        (1     (100.0     1   

Trading derivatives

    64,255        89,937        (25,682     (28.6     58,910   

Other

    27,116        32,399        (5,283     (16.3     27,285   

Other financial liabilities at fair value

    50,446        54,779        (4,333     (7.9     42,311   

Customer deposits

    32,103        32,427        (324     (1.0     26,484   

Marketable debt securities

    3,864        6,154        (2,290     (37.2     4,086   

Due to central banks and credit institutions

    14,479        16,198        (1,719     (10.6     11,741   

Financial liabilities at amortized cost

    914,107        925,497        (11,390     (1.2     880,115   

Due to central banks and credit institutions

    104,111        103,360        751        0.7        92,390   

Customer deposits

    580,408        594,938        (14,530     (2.4     572,853   

Marketable debt securities

    187,631        192,441        (4,810     (2.5     182,234   

Subordinated debt

    19,043        16,118        2,925        18.1        16,139   

Other financial liabilities

    22,914        18,640        4,274        22.9        16,499   

Insurance liabilities

    1,602        1,091        511        46.9        1,430   

Provisions

    15,205        15,148        57        0.4        14,485   

Other liability accounts

    24,346        21,005        3,341        15.9        20,409   

Total liabilities

    1,102,327        1,157,425        (55,098     (4.8     1,053,444   

Shareholders’ equity

    87,035        83,202        3,833        4.6        84,740   

Capital stock

    5,889        5,405        484        9.0        5,667   

Reserves

    78,390        75,542        2,848        3.8        75,109   

Attributable profit to the Group

    2,756        2,255        501        22.2        4,370   

Less: dividends

    —          —          —          —          (406

Equity adjustments by valuation

    (11,857     (11,903     46        (0.4     (14,152

Minority interests

    10,538        10,691        (153     (1.4     9,972   

Total equity

    85,716        81,990        3,726        4.5        80,559   

Total liabilities and equity

    1,188,043        1,239,415        (51,372     (4.1     1,134,003   

 

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n  GRUPO SANTANDER. BALANCE SHEET

 

è The Group’s activity reflects the strategy and the market context:

 

    Lending in the quarter, underscored the changed of trend in Europe and the UK. Growth of 7% year-on-year in the US and 9% in Latin America at constant exchange rates.

 

    Funds also increased in the second quarter, while maintaining the focus on cutting the cost of deposits and on marketing mutual funds (+20% year-on-year).

 

    The Group’s net loan-to-deposit ratio remained at a very comfortable level of 114% in June.

 

è Common equity Tier 1 (CET1) was 10.9% at the end of June, well above the minimum requirement. Tier 1 was 10.9% and the total capital ratio 12.1%.

 

è The leverage ratio was 4.5%.

 

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Total managed and marketed funds at the end of June amounted to EUR 1,342,240 million, of which EUR 1,188,045 million (89%) were on-balance sheet and the rest mutual and pension funds and managed portfolios.

At the aggregate level of the whole Group, and regarding the evolution of customer balances, the change in exchange rates of the main currencies in which the Group operates, had a positive impact of two p.p. and less than one p.p. in quarter-on-quarter and year-on-year comparisons, respectively. In some units the impact was very significant.

The appreciations against the euro over March 2014 were as follows: 4% for the Brazilian real, 3% for sterling, 2% for the Mexican peso and 1% for the dollar and the Chilean peso. The Polish zloty remained stable and the Argentine peso depreciated 1%.

Compared to June 2013, sterling and the zloty appreciated 7% and 4%, respectively, and other currencies depreciated (4% the dollar, the Brazilian real and the Mexican peso, 12% the Chilean peso and 37% the Argentine peso).

Customer lending

The Group’s gross lending amounted to EUR 734,363 million at the end of June, 1.7% more than March 2014, (+0.9% after eliminating repos and the exchange rate impact).

In the latter, the detail by greographic area is as follows: Lending in Continental Europe rose 1.0%, as the decline in real estate activity in run-off was offset by growth at Santander Consumer Finance, Poland and particularly Spain which grew for the second quarter running (+EUR 2,803 million; +1.8%). Growth came mostly from companies, a segment that saw the launching of Santander Advance to promote SMEs business.

Increases for the rest: UK: +0.8%, spurred by credit to companies; Latin America: +2.3%, with growth in all units, especially Mexico, and US: +0.7%, with a good performance by Santander Bank and SCUSA.

 

 

n  CUSTOMER LOANS (EUR million)

 

                   Variation              
     30.06.14      30.06.13      Amount     (%)     31.12.13  

Spanish Public sector

     16,227         17,634         (1,407     (8.0     13,374   

Other residents

     162,352         171,494         (9,142     (5.3     160,478   

Commercial bills

     6,689         7,654         (965     (12.6     7,301   

Secured loans

     98,962         97,997         965        1.0        96,420   

Other loans

     56,701         65,843         (9,142     (13.9     56,757   

Non-resident sector

     555,784         553,546         2,238        0.4        537,587   

Secured loans

     339,213         329,471         9,742        3.0        320,629   

Other loans

     216,571         224,075         (7,504     (3.3     216,958   

Gross customer loans

     734,363         742,675         (8,312     (1.1     711,439   

Loan-loss allowances

     27,464         27,652         (188     (0.7     26,749   

Net customer loans

     706,899         715,023         (8,124     (1.1     684,690   

Pro memoria: Doubtful loans

     40,948         39,681         1,267        3.2        41,088   

Public sector

     126         117         10        8.4        99   

Other residents

     21,003         19,201         1,802        9.4        21,763   

Non-resident sector

     19,819         20,363         (544     (2.7     19,226   

 

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In relation to June 2013, lending was 1% lower. Excluding the exchange rate impact and repos, growth for the whole Group was 1%, as follows:

In Continental Europe, the low demand for loans affected balances in Spain and Portugal but less than in previous quarters. On the other hand, lending grew in Santander Consumer Finance and in Poland and there was a sharp fall of 25% in run-off real estate activity in Spain, as a result of maintaining the strategy of reducing this type of risk.

 

  Gross customer lending in Spain (excluding the run-off real estate unit, commented on below) was 4% lower year-on-year. The distribution was as follows:

 

    Lending to individuals amounted to EUR 61,727 million, of which EUR 49,518 million are home mortgages (-4% in 12 months). The portfolio is concentrated in financing first homes, with a strong concentration in the lowest tranches of loan-to-value (73% with an LTV of less than 80%).

 

    Loans directly to SMEs and companies without real estate purpose amounted to EUR 85,000 million and accounted for the largest share of lending (52%). They dropped 3% year-on-year, mainly in the second half of 2013, as they increased 3% since the end of last year due to the special plan for SMEs, already commented on.

 

    Lending to the Spanish public sector stood at EUR 15,439 million compared to EUR 17,501 million in June 2013. The reduction was due to the amortization in the fourth quarter of 2013 of financing for suppliers (around EUR 4,000 million).

 

  In Portugal, lending dropped 4% year-on-year in a deleveraging environment, in which Santander Totta is gaining market share, both in total lending and in individuals and companies. Balances in construction and real estate, which represent less than 3% of lending, declined 26%.

 

  In Poland lending increased 2% in the last 12 months in local currency, backed by that to companies (+3%), while lending to individuals remained stable.

 

  Santander Consumer Finance’s balances rose 4%, with a varied performance by countries. Germany’s lending, which accounted for 51% of the area’s total, rose 1%, the Nordic countries and Poland increased by 15% and 8%, respectively, in local currency, Spain’s rose 23% (partially due to perimeter) and Italy’s and Portugal’s declined by more than 10%.

New lending was 12% higher in the first half than in the same period of 2013, with significant rises in direct credit, cards and auto finance, particularly new cars, where we continued to outperform the sector.

 

  Net lending included in the unit of Spain’s run-off real estate activity amounted to EUR 4,876 million. The balance continued to fall in the second quarter and was EUR 1,631 million lower than in June 2013 (-25%).

 

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(*) Excluding exchange rate impact: -1.7%

 

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MANAGED AND MARKETED CUSTOMER FUNDS (EUR million)

 

                   Variation              
     30.06.14      30.06.13      Amount     (%)     31.12.13  

Resident public sector

     7,357         10,734         (3,377     (31.5     7,745   

Other residents

     163,548         167,266         (3,718     (2.2     161,649   

Demand deposits

     79,661         76,274         3,387        4.4        74,969   

Time deposits

     77,913         83,227         (5,314     (6.4     80,146   

Other

     5,974         7,764         (1,790     (23.1     6,535   

Non-resident sector

     446,855         466,934         (20,078     (4.3     438,442   

Demand deposits

     244,068         232,969         11,098        4.8        230,715   

Time deposits

     155,736         168,611         (12,875     (7.6     161,300   

Other

     47,052         65,354         (18,302     (28.0     46,427   

Customer deposits

     617,761         644,934         (27,173     (4.2     607,836   

Debt securities*

     191,495         198,595         (7,100     (3.6     186,321   

Subordinated debt

     19,043         16,118         2,925        18.1        16,139   

On-balance-sheet customer funds

     828,299         859,647         (31,349     (3.6     810,296   

Mutual funds

     119,739         101,598         18,141        17.9        103,967   

Pension funds

     11,258         10,135         1,123        11.1        10,879   

Managed portfolios

     23,198         20,393         2,804        13.8        21,068   

Other managed and marketed customer funds

     154,195         132,127         22,069        16.7        135,914   

Managed and marketed customer funds

     982,494         991,774         (9,280     (0.9     946,210   

 

(*).- Including retail commercial paper (EUR million): 1,318 in June 2014, 7,471 in June 2013 and 3,553 in December 2013

 

In the United Kingdom, the balance of customer loans was 1% lower in sterling year-on-year. In local criteria, home mortgages dropped 2%, partly offset by the rise in loans to companies (+10%).

Lending in Latin America in constant currency increased 9% year-on-year, with growth in all countries: Brazil (+4%), Mexico (+19%), Chile (+9%), Argentina (+29%), Uruguay (+23%) and Peru (+26%). These growth rates outperformed the market’s in most countries.

Lastly, lending in the US rose 7% in dollars, with a varied performance by unit. Santander Bank’s rose 3%, SCUSA’s 21%, benefiting from the strategic alliance with Chrysler, and Puerto Rico’s dropped 11%, within the sector’s deleveraging process.

At the end of June, Continental Europe accounted for 38% of the Group’s total net lending (23% Spain), the UK 34%, Latin America 19% (10% Brazil) and the US 9%.

Customer funds under management and marketed

Total managed funds, including mutual funds, pension funds and managed portfolios, amounted to EUR 982,494 million, 1.6% higher than March 2014 (-0.1% excluding the exchange rate effect).

Deposits (excluding repos) and mutual funds rose 2.2% (+0.5% excluding the exchange rate impact). Continental Europe’s were unchanged, the UK’s and Latin America’s rose 0.4% and 1.9%, respectively, and the US’ dropped 0.4%.

The general strategy being followed, is increase demand deposits, reduce expensive ones and market mutual funds. As a result demand deposits rose 3% in the second quarter in the Group (the 10 main units rose), time deposits declined 4% (all units fell) and mutual funds increased 5%.

Customer funds were 1% lower than June 2013 excluding the exchange rate effect (-1% on accounting terms), due to the decline in debt securities and repos, as the aggregate of deposits excluding repos and mutual funds increased 2%.

Continental Europe’s main units performed as follows:

 

  Spain’s deposits excluding repos dropped 5% year-on-year and mutual funds increased 37%, consolidating Grupo Santander’s leadership. This big rise was due to the strategy of reducing expensive deposits and more active marketing of mutual funds. Overall, both effects offset each other out, and thus total funds remained stable.

 

  Portugal’s deposits dropped 4%, excluding repos, due to the greater focus on their cost, and mutual funds rose 2%.

n  MANAGED AND MARKETED MUTUAL FUNDS

    EUR million

 

     30.06.14      30.06.13      Var (%)     31.12.13  

Spain

     38,973         28,497         36.8        33,104   

Portugal

     1,311         1,281         2.4        1,050   

Poland

     3,556         3,294         8.0        3,525   

United Kingdom

     9,740         10,687         (8.9     9,645   

Latin America

     65,315         56,411         15.8        55,835   

USA

     844         1,429         (40.9     807   

Total

     119,739         101,598         17.9        103,967   
 

 

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n  MANAGED AND MARKETED PENSION FUNDS

     EUR million

 

     30.06.14      30.06.13      Var (%)      31.12.13  

Spain

     10,394         9,366         11.0         10,030   

Portugal

     864         768         12.4         848   

Total

     11,258         10,135         11.1         10,879   

 

  Poland’s deposits increased 6% in local currency, with demand deposits registering the highest growth. Mutual funds rose 3%.

 

  Santander Consumer Finance’s deposits were stable (-1%), as the decline resulting from the policy of reducing higher cost balances in Germany (86% of the total) was almost fully offset by rises in Poland, Austria and, above all, the Nordic countries.

In the UK, customer deposits excluding repos (in sterling) dropped 2%, due to the strategy of replacing expensive and less stable deposits with those that offer a better opportunity of linkage. Demand deposits grew 65% in the last 12 months because of the rise in current accounts as a result of the successful marketing of the 1|2|3 range of products, which offset the reduction in time deposits. Mutual funds dropped 15%.

The aggregate of deposits excluding repos and mutual funds in Latin America increased 13% in constant currency, with Brazil up 14%, Mexico 9%, Chile 8%, Argentina 34%, Uruguay 15% and Peru down 12%.

The US customer deposits continued to improve their mix and cost, similar to that of other units. Demand deposits increased 8%, a rise absorbed by the drop in time deposits, and the aggregate of deposits and mutual funds declined 2%.

Pension plans rose 11% in Spain in the last 12 months and 12% in Portugal, the only countries where Santander markets this product.

Continental Europe accounted for 36% of managed customer funds (26% Spain), the UK 30%, Latin America 27% (Brazil 16%) and the US 7%.

The Group, for strategic reasons, maintained a selective policy of issuing securities in the international fixed income markets and strived to adapt the frequency and volume of operations to the structural liquidity needs of each unit, as well as to the receptiveness of each market.

In the first half of 2014, medium and long-term issues of senior debt amounted to EUR 14,275 million and covered bonds EUR 2,843 million.

Of note in the first category was debt issuance of EUR 1,500 million by Banco Santander, S.A. in March 2014 at 1.375%, well below the 4% of the last equivalent issue in January 2013.

Also noteworthy were two issues of covered bonds by the subsidiary in Portugal, which saw the return to the market of Santander Totta after four years. The first one was for EUR 1,000 million at 1.50% and the second for EUR 750 million at 1.625%.

 

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(*) Excluding exchange rate impact: -1.3%

 

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(*) Including retail commercial paper
 

 

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16   FINANCIAL REPORT 2014   CONSOLIDATED FINANCIAL REPORT

 

 

Both were notably over subscribed, reflecting the high degree of interest in Santander risk by investors.

As regards securitizations, the Group’s subsidiaries placed in the first half a total of EUR 8,460 million, mainly via the Group’s specialised consumer finance units.

This issuing activity underscores the Group’s capacity to access the different segments of institutional investors via more than 10 issuance units, including the parent bank, Banco Santander and the main subsidiaries of the countries where it operates. All this reaffirms the Group’s policy of self-sufficiency of liquidity for its subsidiaries so that each one adapts its issuance programme to the evolution of its balance sheet.

Maturities of medium- and long-term debt amounted to EUR 18,653 million in the first half, of which EUR 10,860 million was senior debt and EUR 7,764 million covered bonds.

The evolution of loans and funds improved the net loan-to-deposit ratio to 114%.

The ratio of deposits plus medium- and long-term funding to the Group’s loans was 116%, underscoring the comfortable funding structure of the Group’s lending.

Other items of the balance sheet

Goodwill amounted to EUR 26,663 million, EUR 1,750 million more than June 2013, because of the higher participation in SCUSA.

The balance of financial assets available for sale amounted to EUR 90,637 million, 14% lower (-EUR 15,724 million) than a year earlier and mainly due to the reduced exposure to public debt in Spain and the US.

Trading derivatives amounted to EUR 64,335 million in assets and EUR 64,255 million in liabilities (EUR 27,102 million and EUR 25,682 million lower year-on-year, respectively), due to interest rate movements and the cancellation of positions.

Shareholders’ equity and solvency ratios

Shareholders’ funds, after retained profits, amounted to EUR 87,035 million (+EUR 3,833 million and +5% in the last 12 months).

Both minority interests and valuation adjustments hardly changed between June 2013 and June 2014. Total equity at the end of June was EUR 85,716 million.

The Group’s eligible equity amounted to EUR 67,462 million at the end of June (EUR 22,750 million above the minimum requirement).

The CET1 (Common Equity Tier 1) is 10.9%, the same as Tier 1 Capital ratio, while total capital ratio is 12.1%. These ratios already consider Spanish regulation homogeneous with European one regarding intangible assets.

On a like-for-like basis (applying the current criteria as of March), the CET1 ratio rose 15 basis points in the second quarter. This increase is mainly due to organic capital generation. In addition, there was an issuance of AT1 and hybrid debt for similar amount was amortised.

 

 

n  TOTAL EQUITY AND CAPITAL WITH THE NATURE OF FINANCIAL LIABILITIES (EUR million)

 

                 Variation              
     30.06.14     30.06.13     Amount     (%)     31.12.13  

Capital stock

     5,889        5,405        484        9.0        5,667   

Additional paid-in surplus

     36,537        37,119        (582     (1.6     36,804   

Reserves

     41,990        38,502        3,488        9.1        38,314   

Treasury stock

     (137     (79     (58     74.4        (9

Shareholders’ equity (before profit and dividends)

     84,279        80,947        3,332        4.1        80,776   

Attributable profit

     2,756        2,255        501        22.2        4,370   

Interim dividend distributed

     —          —          —          —          (406

Interim dividend not distributed

     —          —          —          —          (438

Shareholders’ equity (after retained profit)

     87,035        83,202        3,833        4.6        84,302   

Valuation adjustments

     (11,857     (11,903     46        (0.4     (14,152

Minority interests

     10,538        10,691        (153     (1.4     9,972   

Total equity (after retained profit)

     85,716        81,990        3,726        4.5        80,122   

Preferred shares and securities in subordinated debt

     6,822        4,642        2,180        47.0        4,053   

Total equity and capital with the nature of financial liabilities

     92,538        86,632        5,906        6.8        84,175   

 

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CONSOLIDATED FINANCIAL REPORT   FINANCIAL REPORT 2014   17

 

 

Under the new European regulations on own funds and targeted solely at qualified investors, Banco Santander made two issues in the first half of contingent perpetual preferred securities convertible into newly issued ordinary shares of the Bank, which are computable as additional Tier 1 (AT1) capital. This operation bolstered its solvency (Tier 1).

These operations – EUR 1,500 million in March and $1,500 million in May at annual interest rates of 6.25% and 6.375%, respectively, for the first five years – were oversubscribed by international investors. Demand for the first issue was EUR 15,000 million and $10,000 million for the second, making pro rata necessary in each case.

The Group has solid capital ratios, tailored to its business model, the balance sheet structure and the Group’s risk profile.

n  COMPUTABLE CAPITAL (1)

    EUR million

 

     30.06.14  

CET1

     61,009   

Basic capital

     61,009   

Computable capital

     67,462   

Risk-weighted assets

     558,894   

CET1 capital ratio

     10.92   

T1 capital ratio

     10.92   

BIS ratio

     12.07   

Shareholders’ equity surplus

     22,750   

 

(1).- Considering Spanish regulation homogeneous with European one regarding intangible assets.
 

Rating agencies

 

The Group’s access to wholesale funding markets, as well as the cost of issues, depends to some extent on the ratings accorded by rating agencies.

Rating agencies regularly review the Group’s ratings. Debt classification depends on a series of internal factors (solvency, business model, capacity to generate profits, etc.) and external ones related to the general economic environment, the sector’s situation and the sovereign risk of the countries in which the Group operates.

The rating and outlook for the Kingdom of Spain has improved in the last few quarters. In 2013, Fitch, Standard & Poor’s and Moody’s improved the outlook from negative to stable. In 2014, Moody’s upgraded the rating from Baa3 to Baa2 and the outlook from stable to positive, Fitch from BBB to BBB+ and S&P from BBB- to BBB.

The methodology used by the agencies limits the rating of a bank above that of the sovereign of the country in which it is based. This means that despite the Group’s good fundamentals, Santander’s rating can be limited by the sovereign debt rating.

At the end of June, Banco Santander was the only bank in the world with a rating higher than that of the sovereign of the country in which it is based by the four agencies, following further upgradings in 2014 by Moody’s from Baa2 to Baa1 with

 

stable outlook, Fitch from BBB+ to A- with stable outlook and S&P from BBB to BBB+, also with stable outlook. The rating by DRBS remained at A. These higher ratings than the sovereign recognize Santander’s financial strength and diversification.

During the first quarter of 2014, the Group obtained A+ and A from GBB Rating and Scope, respectively.

The agencies’ good assessment of Santander’s credit profile is reflected in the rating of the Bank’s individual fundamentals, which in the case of S&P is “a-”, a level equivalent to its peers including those based on countries with a better macroeconomic situation.

n  RATING AGENCIES. GRUPO SANTANDER

 

     Long      Short         
     term      term      Outlook  

DBRS

     A         R1(low)         Negativa   

Fitch Ratings

     A-         F2         Stable   

GBB Rating

     A+            Stable   

Moody’s

     Baa1         P-2         Stable   

Standard & Poor’s

     BBB+         A-2         Stable   

Scope

     A            Stable   
 

 

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18   FINANCIAL REPORT 2014   RISK MANAGEMENT

 

n  RISK MANAGEMENT

 

è The Group’s NPL ratio was seven basis points lower in the second quarter than the first at 5.45%:

 

    Of note was the drop in Spain (-2 b.p.), Portugal (-10 b.p.), Mexico (-10 b.p,) and Chile (-5 b.p.).

 

    Stable in the UK, the US and Brazil. All their NPL ratios were lower than in 2013.

 

è Net NPL entries (excluding the perimeter and forex effects) in the second quarter consolidated the reduction in the first quarter.

 

    The year-on-year reduction was 52%, with the largest falls in Spain, Portugal, Poland and Chile.

 

è The Group’s coverage at the end of June was 67% (+1 p.p. in the quarter).

 

è Loan-loss provisions in the first half amounted to EUR 5,333 million, (-18.5% y-o-y) .

 

è The cost of credit was 1.56% (2.14% in June 2013).

Credit risk management

Net NPL entries in the second quarter, excluding the perimeter and forex effects, amounted to EUR 2,535 million, the lowest figure since the start of 2008. Net entries in the first half were EUR 5,070 million (-52% y-o-y), with reductions in all the main business units and particularly in Spain, Portugal, Poland and Chile.

Non-performing and doubtful loans remained stable for the second quarter running at EUR 42,334 million at the end of June. This balance, together with the current lending levels, put the Group’s NPL ratio at 5.45%, seven basis points lower than in the first quarter and 16 b.p. below the end of 2013.

Loan-loss provisions stood at EUR 28,256 million, of which EUR 5,596 million were collective provisions. Total funds rose slightly in the quarter and coverage increased by one percentage point to 67%.

n  CREDIT RISK MANAGEMENT* (EUR million)

 

                Var.        
    30.06.14     30.06.13     (%)     31.12.13  

Non-performing loans

    42,334        40,712        4.0        42,420   

NPL ratio (%)

    5.45        5.15          5.61   

Loan-loss allowances

    28,256        28,373        (0.4     27,526   

Specific

    22,660        22,988        (1.4     22,433   

Collective

    5,596        5,385        3.9        5,093   

Coverage ratio (%)

    66.7        69.7          64.9   

Cost of credit (%) **

    1.56        2.14          1.69   

 

(*) Excluding country-risk
(**) 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets

 

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It should be borne in mind that the NPL ratio, particularly in the UK but also in Spain, is affected by the weight of mortgage balances that require lower provisions, as they have collateral not reflected here. The average LTV of residential mortgage balances in Spain and the UK is 55% and 49%, respectively.

The Group’s net loan loss provisions, deducting write-offs recovered, were EUR 5,333 million at the end of June, compared to EUR 6,541 million a year earlier.

The cost of credit (loan-loss provisions in the last 12 months as a percentage of average lending during this period) was 1.56% (2.14% in June 2013).

The NPL ratios and coverage by countries are set out below:

 

  Spain’s NPL ratio fell for the first time in the last eight quarters to 7.59% (-2 b.p.), due to the sharp reduction in NPLs, mainly in companies. Coverage remained at 45%.

 

  In addition, there is a separate unit for Spain’s run-off real estate, which includes customer loans mainly for real estate development, and which has a specialised management model, equity stakes related to the property sector (Metrovacesa and SAREB) and foreclosed assets.

The Group’s strategy in the last few years has been to sharply reduce these loans. At the end of June, they stood at EUR 9,818 million net and represented around 3% of loans in Spain and less than 1% of the Group’s total loans. Their evolution was as follows:

 

 

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RISK MANAGEMENT   FINANCIAL REPORT 2014   19

 

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    Net loans of EUR 4,876 million, EUR 332 million lower than at the end of March and EUR 1,631 million below June 2013 (-25%). The NPL ratio was 69.95% with coverage of 68%. Total coverage of these loans, including performing loans, was 52%.

 

    Net foreclosed assets ended June at EUR 3,527 million. These assets are covered by EUR 4,392 million of provisions (55% of gross assets).

 

    The stakes in Metrovacesa and SAREB were valued at EUR 1,415 million, virtually unchanged from the first quarter.

 

  Portugal’s NPL ratio was 8.16% at the end of June (the first quarterly drop since September 2009 (-10 b.p. in the quarter) and coverage was 53% (+2 p.p.).

 

  Poland ended June with a NPL ratio of 7.42% (+7 b.p. in the quarter), but 42 b.p. below the end of 2013 as the downward trend started in the middle of last year, when highs were reached after the integration of Kredyt Bank, continued. Coverage was 65%, the same as in the first quarter and 3 p.p. above December 2013.

 

  Santander Consumer Finance’s NPL ratio was 4.07% at the end of June, 7 b.p. lower than March thanks to the good general performance in all countries. Coverage remained stable at 105%.

 

  In the UK, the NPL ratio was 1.91%, in line with March and 7 b.p. below the end of 2013. This positive evolution was due to the good performance of all segments, particularly mortgages for individual clients. Lending rose 1% over 2013 due mainly to growth to companies, which was partly offset by reduced exposure to non-core segments such as shipping and aviation

(-14% and -44%, respectively). Coverage remained at more than 40%.

 

  Brazil’s NPL ratio was 5.78% at the end of June (+4 b.p.). Coverage was unchanged at 95%. In both cases, the ratios were much better than at the beginning of 2013 (6.90% and 90%, respectively).

 

  Mexico’s NPL ratio was 3.52%, 10 b.p. lower than in the first quarter and against a backdrop of a year that began with a less favourable macroeconomic environment. Coverage was 97% (-2 p.p.).

 

  The NPL ratio of Chile was 5.94%, 5 b.p. lower than the first quarter. The risk premium remained stable, and coverage increased by one point to 52%.

 

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20   FINANCIAL REPORT 2014   RISK MANAGEMENT

 

  The NPL ratio for the US was 2.93% at the end of June (+5 b.p. in the quarter). Coverage was 165%. The ratio for Santander Bank was 2.05%, in line with the first quarter. This was due to the good performance of retail portfolios because of the rise in household disposable income and the favourable evolution of individualised management companies. There were continued outflows of NPLs in the latter in a context
 

of a greater appetite for risk by the market when acquiring problematic loans, also motivated by the increase in the valuations of their guarantees due to the positive evolution of real estate prices. Coverage was 89%. Puerto Rico’s NPL ratio was 6.86% (+37 b.p.) and coverage 60%, unchanged from the first quarter.

The NPL ratio of SCUSA rose from 3.95% in March to 4.08% in June. Coverage reached 282% following the significant increase in provisions in recent quarters.

 

 

n  NON-PERFORMING LOANS BY QUARTER (EUR million)

 

     1Q’13     2Q’13     3Q’13     4Q’13     1Q’14     2Q’14  

Balance at beginning of period

     36,761        38,693        40,712        41,899        42,420        42,300   

Net additions

     4,167        6,294        4,722        4,517        2,536        2,535   

Increase in scope of consolidation

     743        —          —          —          148        —     

Exchange differences

     300        (1,283     (447     (781     96        293   

Write-offs

     (3,278     (2,991     (3,088     (3,215     (2,900     (2,793

Balance at period-end

     38,693        40,712        41,899        42,420        42,300        42,334   

 

Market risk

The risk of trading activity in the second quarter, measured in daily VaR terms at 99%, averaged around EUR 18.9 million. It fluctuated between EUR 13.0 and EUR 23.8 million. Of note was the increase in VaR in the first two weeks of June to a high for the quarter, due to the increased risk in Brazil (higher exposure in interest rates).

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n  TRADING PORTFOLIOS*. VaR BY REGION

 

Second quarter    2014      2013  

EUR million

   Average      Latest      Average  

Total

     18.9         20.9         20.0   

Europe

     14.4         15.7         16.9   

USA and Asia

     0.7         0.7         0.8   

Latin America

     14.9         20.9         12.7   

Global activities

     1.8         1.8         1.5   

 

(*) Trading activity

 

(*) Trading activity

 

n TRADING PORTFOLIOS*. VaR BY MARKET FACTOR

 

Second quarter                        

EUR million

  Min.     Avg.     Max.     Latest  

VaR total

    13.0        18.9        23.8        20.9   

Diversification efect

    (11.7     (15.5     (23.6     (18.4

Interest rate VaR

    11.9        15.3        22.2        18.9   

Equity VaR

    1.4        2.6        4.9        2.4   

FX VaR

    1.3        3.6        8.4        4.5   

Credit spreads VaR

    7.1        12.7        15.9        13.3   

Commodities VaR

    0.2        0.3        0.5        0.2   

 

(*) Trading activity

 

 

 

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THE SANTANDER SHARE   FINANCIAL REPORT 2014   21

 

The Santander share

Shareholder remuneration

Under the Santander Dividendo Elección programme (scrip dividend), shareholders could opt in April to receive in cash or in shares the amount equivalent to the final dividend (EUR 0.149 per share). This brought the total dividend charged to 2013’s earnings to EUR 0.604 per share.

The programme will be applied to the first interim dividend for 2014 to be paid in August, and it is scheduled to be also applied at the customary dates for payment of the second and third dividends (November 2014 and February 2015). The AGM in March agreed the corresponding capital increases. As for the fourth dividend to be paid in May 2015, the Board intends to apply the programme, subject to the AGM’s approval.

The remuneration for each of the four dividends will be approximately EUR 0.15, making the total for 2014 around EUR 0.60 per share.

Regarding the application of the programme at the dates when the first dividend is normally paid (August 1), each shareholder has received a free allotment of new shares for each share they own. Shareholders can sell the rights to the bank at a set price (EUR 0.152 per right), to the stock market between July 15 and 29 at the market price, or receive new shares in the proportion of one new share for every 49 rights (in the last two cases without withholding tax*).

In order to meet the 87.37% request for new shares, a capital increase of EUR 105,005,253 has been carried out (210,010,506 shares).

Performance of the Santander share

Stock markets ended June on highs, following measures introduced that month by the European Central Bank to stimulate the economy, which reduced the risk premiums of the debt of peripheral countries, and the Fed’s tapering and subsequent turbulence in the foreign currency markets of emerging economies.

The Santander share ended June at EUR 7.630, 10.2% higher than at the end of March and 55.7% year-on-year. Including the dividend payments, the total shareholder return was 12.6% and 71.3%, respectively. The share’s quarterly and year-on-year performance was better than that of the Ibex-35, the DJ Stoxx 50 and DJ Stoxx Banks.

 

LOGO

Capitalisation

At the end of June, Santander was the largest bank in the Eurozone by market capitalisation (EUR 89,867) and the 10th in the world. The share’s weighting in the DJ Stoxx 50 was 2.8%, 9.7% in the DJ Stoxx Banks and 18.3% in the Ibex 35.

Trading

Shares traded in the first half amounted to 8,414 million, for an effective value of EUR 58,404 million (liquidity ratio of 73%) and one of the highest in EuroStoxx. A daily average of 67.3 million shares were traded for an effective amount of EUR 467 million.

Shareholder base

The total number of shareholders at the end of June was 3,279,897, of which 3,028,201 are European (86.60% of the capital stock) and 235,262 from the Americas (13.02%).

 

(*) The options, maturities and procedures indicated can present special features for shareholders holding Santander shares in the various foreign stock markets where the Bank is listed. Also, the taxation of the various options can have specific features depending on the shareholder’s personal circumstances.

n THE SANTANDER SHARE

 

Shareholders and trading data

     

Shareholders (number)

    3,279,897   

Shares (number)

    11,778,080,624   

Average daily turnover (no. of shares)

    67,311,457   

Share liquidity (%) (Number of shares traded during the year / number of shares)

    73   

Remuneration per share

  euros  

Santander Dividendo Elección (Aug.13)

    0.15   

Santander Dividendo Elección (Nov.13)

    0.15   

Santander Dividendo Elección (Feb.14)

    0.15   

Santander Dividendo Elección (May.14)

    0.15   

Santander Dividendo Elección (Aug.14)

    0.15   

Price movements during the year

     

Beginning (31.12.13)

    6.506   

Highest

    7.926   

Lowest

    6.201   

Last (30.06.14)

    7.630   

Market capitalisation (millions) (30.06.14)

    89,867   

Stock market indicators

     

Price / Book value (X)

    1.03   

P/E ratio (X)

    16.20   

Yield* (%)

    8.70   

 

(*).- Last three remunerations paid + one announced / 1H’14 average share price

n CAPITAL STOCK OWNERSHIP

 

June 2014

   Shares      %  

The Board of Directors

     181,925,747         1.54   

Institutional investors

     6,127,508,232         52.02   

Individuals

     5,468,646,645         46.44   

Total

     11,778,080,624         100.00   
 

 

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22   FINANCIAL REPORT 2014   INFORMATION BY SEGMENTS

 

Description of the segments

Grupo Santander is maintaining in 2014 the general criteria applied in 2013, as well as the business segments with the following exceptions:

 

1) In the Group’s financial statements:

 

  Some corporate operations recently carried out by the Group involve changes in the consolidation method. On the one hand, taking control of Santander Consumer USA (SCUSA) in 2014 meant changing to consolidation by global integration instead of by the equity accounted method, and, on the other, the loss of control of asset management companies sold at the end of 2013 meant consolidating by the equity accounted method instead of by global integration. Pro-forma information is provided with the Group’s financial statements for previous periods, modified in order to facilitate comparisons as if these changes had been effective in the compared periods presented.

 

2) In geographic businesses by restructuring:

 

  The area for the United States includes Santander Bank, Santander Consumer USA, which as indicated, now consolidates by global integration, and Puerto Rico, which was previously included in Latin America.

 

  The sold units of Santander Asset Management consolidate by the equity accounted method, as commented, in the various countries.

 

3) Other adjustments:

 

  Annual adjustment of the perimeter of the Global Customer Relationship Model between Retail Banking and Global Banking and Markets. This change has no impact on the principal segments (or geographic).

 

  The Asset Management and Insurance area is now called Private Banking, Asset Management and Insurance. As regards the figures published in 2013, the domestic private banking units of Spain, Portugal, Italy, Brazil, Mexico and Chile are incorporated (management shared with local banks). Santander Private Banking in Latin America is also included.

For comparison purposes, the figures of previous periods of the principal and secondary segments have been re-expressed to include the changes in the affected areas.

The financial statements of each business segment have been drawn up by aggregating the Group’s basic operating units. The information relates to both the accounting data of the units in each segment as well as that provided by the management information systems. In all cases, the same general principles as those used in the Group are applied.

The operating business areas are structured into two levels:

Principal level (or geographic). Geographical areas segment the activity of the Group’s operating units. This coincides with the Group’s first level of management and reflects Santander positioning in the world’s three main currency areas (euro, sterling and dollar). The segments reported on are:

 

  Continental Europe. This covers all retail banking business, wholesale banking, and private banking and asset management and insurance conducted in this region, as well as the unit of run-off real estate activity in Spain. Detailed financial information is provided on Spain, Portugal, Poland and Santander Consumer Finance (which incorporates all the region’s business, including the three countries mentioned herewith).
  United Kingdom. This includes retail and wholesale banking, and private banking asset management and insurance conducted by the Group’s various units and branches in the country.

 

  Latin America. This embraces all the Group’s financial activities conducted via its subsidiary banks and subsidiaries. It also includes the specialised units of Santander Private Banking, as an independent and globally managed unit, and New York’s business. The financial statements of Brazil, Mexico and Chile are also provided.

 

  United States. Includes the businesses of Santander Bank, Santander Consumer USA and Puerto Rico.

Secondary level (or business). This segments the activity of the operating units by type of business. The segments are: retail banking, wholesale banking, private banking, asset management and insurance and the unit of run-off real estate activity in Spain.

 

  Retail Banking. This covers all customer banking businesses, (except those of private banking and corporate banking, managed through the Global Customer Relationship Model). Because of their relative importance, details are also provided by the main geographic areas (Continental Europe, United Kingdom, Latin America and the United States). The results of the hedging positions in each country are also included, conducted within the sphere of each one’s Assets and Liabilities Committee.

 

  Global Wholesale Banking (GBM). This business reflects the revenues from global corporate banking, investment banking and markets worldwide including all treasuries managed globally, both trading and distribution to customers (always after the appropriate distribution with Retail Banking customers), as well as equities business.

 

  Private Banking, Asset Management and Insurance. This includes the contribution to the Group for the design and management of mutual and pension funds and insurance, conducted in some cases via wholly-owned units and in other via units in which the Group participates through joint ventures with specialists. In both cases, the units remunerate the distribution networks used to place these products (basically the Group’s, though not exclusively) via agreements. This means that the result recorded in this segment is net for each of the units included, in accordance with their participation and consolidation method, (i.e. deducting the distribution cost of sharing agreements from gross income). It also includes private banking business as defined above.

As well as these operating units, which cover everything by geographic area and by businesses, the Group continues to maintain the area of Corporate Activities. This area incorporates the centralised activities relating to equity stakes in financial companies, financial management of the structural exchange rate position and of the parent bank’s structural interest rate risk, as well as management of liquidity and of shareholders’ equity through issues and securitisations.

As the Group’s holding entity, this area manages all capital and reserves and allocations of capital and liquidity. It also incorporates amortisation of goodwill but not the costs related to the Group’s central services (charged to the areas), except for corporate and institutional expenses related to the Group’s functioning.

The figures of the Group’s units have been drawn up in accordance with these criteria, and so might not coincide with those published individually by each unit.

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   23

 

¢ NET OPERATING INCOME (EUR million)

 

                                                     
           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

Continental Europe

     1,673        5.3        5.2        3,263        6.5        6.8   

o/w: Spain

     909        1.2        1.2        1,807        7.4        7.4   

Portugal

     116        9.5        9.5        222        1.7        1.7   

Poland

     205        9.3        8.9        393        11.0        11.0   

Santander Consumer Finance

     470        8.3        8.3        904        5.3        5.3   

United Kingdom

     654        3.0        1.4        1,290        22.7        18.4   

Latin America

     2,802        6.2        2.5        5,440        (18.2     (3.2

o/w: Brazil

     1,791        4.2        (1.7     3,509        (24.0     (10.2

Mexico

     463        13.9        12.1        870        (9.6     (1.3

Chile

     341        2.7        3.3        672        6.2        28.1   

USA

     886        6.7        6.9        1,716        17.4        22.5   

Operating areas

     6,016        5.7        3.7        11,708        (4.2     4.9   

Corporate Activities

     (434     4.3        3.1        (850     4.6        4.6   

Total Group

     5,582        5.8        3.7        10,858        (4.9     4.9   
¢ ATTRIBUTABLE PROFIT (EUR million)             

Continental Europe

     499        7.8        7.6        962        74.7        76.2   

o/w: Spain

     261        3.8        3.8        513        78.8        78.8   

Portugal

     39        9.6        9.6        74        62.6        62.6   

Poland

     88        3.5        3.1        173        7.0        7.0   

Santander Consumer Finance

     237        8.6        8.6        456        21.0        21.0   

United Kingdom

     399        6.3        4.6        775        59.1        53.6   

Latin America

     800        12.4        9.6        1,512        (16.2     (0.7

o/w: Brazil

     395        8.5        2.6        758        (17.5     (2.5

Mexico

     169        22.2        20.3        307        (30.4     (24.0

Chile

     132        7.6        8.2        255        27.1        53.3   

USA

     199        25.7        25.8        356        (25.1     (21.8

Operating areas

     1,897        11.1        9.5        3,605        8.7        19.0   

Corporate Activities

     (444     9.4        —          (849     (20.1     (20.1

Total Group

     1,453        11.6        9.5        2,756        22.2        40.1   
¢ CUSTOMER LOANS (EUR million)             

Continental Europe

     267,071        0.7        0.7        267,071        (4.1     (4.2

o/w: Spain

     159,264        1.1        1.1        159,264        (7.0     (7.0

Portugal

     24,111        (0.5     (0.5     24,111        (4.4     (4.4

Poland

     17,064        2.0        1.6        17,064        6.8        2.3   

Santander Consumer Finance

     58,058        1.1        1.1        58,058        3.7        3.7   

United Kingdom

     239,237        2.3        (1.0     239,237        0.4        (6.1

Latin America

     136,325        5.1        2.2        136,325        0.3        8.0   

o/w: Brazil

     71,475        4.3        0.1        71,475        0.3        4.1   

Mexico

     24,516        9.5        7.7        24,516        9.3        13.6   

Chile

     28,701        2.5        1.4        28,701        (4.6     8.7   

USA

     60,006        1.6        0.6        60,006        2.2        6.7   

Operating areas

     702,640        2.1        0.4        702,640        (1.2     (1.9

Total Group

     706,899        1.8        0.1        706,899        (1.1     (1.8
¢ CUSTOMER DEPOSITS (EUR million)             

Continental Europe

     254,985        (1.2     (1.2     254,985        (4.7     (4.9

o/w: Spain

     181,065        (1.2     (1.2     181,065        (6.8     (6.8

Portugal

     23,253        (1.4     (1.4     23,253        (1.4     (1.4

Poland

     18,325        (2.5     (2.9     18,325        10.4        5.8   

Santander Consumer Finance

     30,736        0.4        0.4        30,736        (0.8     (0.8

United Kingdom

     193,431        (0.8     (4.0     193,431        (1.3     (7.7

Latin America

     127,903        1.3        (1.4     127,903        (3.3     4.0   

o/w: Brazil

     68,450        3.8        (0.4     68,450        (1.1     2.7   

Mexico

     24,803        (3.1     (4.7     24,803        (6.4     (2.7

Chile

     19,929        (2.5     (3.6     19,929        (9.3     3.4   

USA

     39,878        0.8        (0.1     39,878        (4.2     0.0   

Operating areas

     616,197        (0.4     (2.1     616,197        (3.3     (3.8

Total Group

     617,761        (0.4     (2.0     617,761        (4.2     (4.7

 

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24   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

n CONTINENTAL EUROPE (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     2,188        4.5        4.4        4,282        5.4        5.8   

Net fees

     889        1.0        0.9        1,769        0.2        0.2   

Gains (losses) on financial transactions

     63        (73.0     (73.0     296        (25.2     (25.2

Other operating income*

     116        —          —          106        (4.3     (4.2

Gross income

     3,256        1.9        1.8        6,452        1.9        2.1   

Operating expenses

     (1,582     (1.5     (1.6     (3,189     (2.5     (2.3

General administrative expenses

     (1,413     (0.3     (0.4     (2,830     (2.7     (2.5

Personnel

     (829     (1.4     (1.5     (1,669     (5.3     (5.1

Other general administrative expenses

     (584     1.3        1.2        (1,161     1.3        1.5   

Depreciation and amortisation

     (170     (10.3     (10.4     (359     (0.9     (0.7

Net operating income

     1,673        5.3        5.2        3,263        6.5        6.8   

Net loan-loss provisions

     (770     (2.6     (2.7     (1,561     (17.6     (17.5

Other income

     (196     29.4        29.3        (348     (10.1     (10.1

Profit before taxes

     707        9.3        9.1        1,354        73.1        74.5   

Tax on profit

     (171     15.8        15.6        (318     97.5        99.5   

Profit from continuing operations

     536        7.4        7.2        1,036        66.8        68.0   

Net profit from discontinued operations

     (0     2.5        1.9        (0     108.1        115.8   

Consolidated profit

     536        7.4        7.2        1,036        66.8        68.0   

Minority interests

     37        2.3        1.9        74        4.7        4.7   

Attributable profit to the Group

     499        7.8        7.6        962        74.7        76.2   

BALANCE SHEET

            

Customer loans**

     267,071        0.7        0.7        267,071        (4.1     (4.2

Trading portfolio (w/o loans)

     59,106        6.1        6.0        59,106        (24.3     (24.3

Available-for-sale financial assets

     40,818        2.1        2.1        40,818        (7.6     (8.1

Due from credit institutions**

     53,500        (3.0     (3.0     53,500        (3.9     (3.9

Intangible assets and property and equipment

     5,500        (5.2     (5.2     5,500        (9.8     (9.9

Other assets

     27,596        (10.9     (11.0     27,596        17.3        17.1   

Total assets/liabilities & shareholders’ equity

     453,591        0.2        0.2        453,591        (6.7     (6.8

Customer deposits**

     254,985        (1.2     (1.2     254,985        (4.7     (4.9

Marketable debt securities**

     18,761        18.9        19.2        18,761        10.9        11.4   

Subordinated debt**

     409        0.6        0.3        409        17.1        12.5   

Insurance liabilities

     1,602        3.5        3.5        1,602        46.9        46.9   

Due to credit institutions**

     70,234        5.3        5.4        70,234        3.3        3.6   

Other liabilities

     82,307        (2.6     (2.7     82,307        (22.8     (22.9

Shareholders’ equity***

     25,292        (2.1     (2.1     25,292        (1.2     (1.4

Other managed and marketed customer funds

     62,125        6.3        6.3        62,125        25.1        24.8   

Mutual and pension funds

     55,098        6.2        6.2        55,098        27.5        27.1   

Managed portfolios

     7,027        6.9        6.9        7,027        9.2        9.1   

Managed and marketed customer funds

     336,280        1.1        1.1        336,280        0.6        0.3   

RATIOS (%) Y OPERATING MEANS

            

ROE

     7.84     

 

0.58 

p. 

      7.57        3.37  p.   

Efficiency ratio (with amortisations)

     48.6        (1.7  p.)        49.4        (2.2  p.)   

NPL ratio

     9.04        (0.08  p.)        9.04        1.21  p.   

NPL coverage

     58.3        0.3 p.        58.3        (5.0  p.)   

Number of employees

     56,297        (1.6       56,297        (6.8  

Number of branches

     5,638        (6.8       5,638        (16.8  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*)    In euros: + 5.3%

  

(*)    In euros: +7.8%

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   25

 

¢ CONTINENTAL EUROPE

 

è Attributable profit of EUR 499 million, 7.8% more than the first quarter, due to higher net interest income and control of costs.

 

è Profit was 74.7% higher than in the first half of 2013 thanks to the good performance of all the main lines of the income statement:

 

    Gross income rose 1.9%, mainly due to net interest income (+5.4%).

 

    Operating expenses were 2.5% lower, with falls in Spain, Portugal and Poland.

 

    Loan-loss provisions declined 17.6%, and in all units.

 

è Growth strategy focused on more lending in an environment of still low demand and on reducing the cost of funds.

Continental Europe includes all activities carried out in this zone: retail banking, global wholesale banking, private banking, asset management and insurance, as well as Spain’s run-off real estate activity.

Strategy

The development of the mergers of retail networks in Spain and of the banks in Poland continued in the second quarter. In addition, in a more favourable but still weak environment with low interest rates, the general strategic lines of the last few years were maintained:

 

  Defending spreads on loans and on deposits.

 

  Given the comfortable liquidity position, the policy of reducing the cost of deposits in all the area’s units continued.

 

  Control of costs and exploiting synergies.

 

  Active risk management

Measures to spur lending in those segments regarded as strategic, especially SMEs, were also continued.

Activity

Customer lending excluding repos was 1% higher in the second quarter, due to Spain, Poland, and Santander Consumer Finance (SCF). Over June 2013 it declined 3%, reflecting the ongoing deleveraging in Spain and Portugal. Poland and Santander Consumer Finance registered growth.

The evolution of deposits excluding repos (-4% year-on-year) reflected the policy of reducing their cost and the greater marketing of mutual funds (+33%). Pension funds increased 11%. Mutual funds continued to grow strongly (+7% over March 2014), while deposits excluding repos were 1% lower.

Results

Attributable profit was EUR 499 million in the second quarter, 7.8% more than in the first quarter.

The increase was mainly due to the most commercial components (net interest income and fee income rose 4.5% and 1.0%, respectively). Of the rest of revenues, lower trading gains were offset partly by higher dividend income, in both cases in Spain.

This growth fed through to profits to a large extent, as costs and provisions remained basically flat.

As regards the first half of 2013, the comparison was favourable for the main items of the income statement.

Gross income increased 1.9%, spurred by net interest income (+5.4%), which already benefited from the lower cost of deposits in all units. Fee income, on the other hand, remained virtually unchanged (+0.2%), as the comparison was affected by the incorporation of clients from Banesto to the Queremos ser tu Banco programme.

Operating expenses declined 2.5%, due to Spain, Portugal and Poland.

Net operating income was 6.5% higher and the efficiency ratio improved by 2.2 p.p.

Loan-loss provisions were 17.6% lower, with falls in all units.

Net operating income after provisions increased 45.6% to EUR 1,702 million and attributable profit was 74.7% higher.

 

 

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(*)    Customer deposits + mutual funds

 

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(*)    In euros: +1.9%

 

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26   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

n SPAIN (EUR million)

 

     2Q’14     % o/ 1Q’14     1H’14     % o/ 1H’13  

INCOME STATEMENT

        

Net interest income

     1,193        4.1        2,339        6.7   

Net fees

     469        3.0        925        (4.3

Gains (losses) on financial transactions

     29        (85.8     234        (22.4

Other operating income*

     91        —          76        (35.6

Gross income

     1,782        (0.5     3,574        (0.1

Operating expenses

     (873     (2.3     (1,767     (6.7

General administrative expenses

     (787     (1.7     (1,588     (7.3

Personnel

     (488     (2.2     (986     (8.7

Other general administrative expenses

     (300     (0.7     (602     (4.8

Depreciation and amortisation

     (86     (7.8     (179     (1.8

Net operating income

     909        1.2        1,807        7.4   

Net loan-loss provisions

     (488     (3.8     (995     (17.4

Other income

     (51     52.6        (84     28.9   

Profit before taxes

     370        3.5        728        76.6   

Tax on profit

     (110     5.0        (214     72.4   

Profit from continuing operations

     261        2.9        514        78.4   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     261        2.9        514        78.4   

Minority interests

     (0     —          2        4.2   

Attributable profit to the Group

     261        3.8        513        78.8   

BALANCE SHEET

        

Customer loans**

     159,264        1.1        159,264        (7.0

Trading portfolio (w/o loans)

     56,119        8.7        56,119        (20.5

Available-for-sale financial assets

     28,230        4.8        28,230        (14.2

Due from credit institutions**

     35,178        (5.7     35,178        (4.8

Intangible assets and property and equipment

     3,600        (6.6     3,600        (9.9

Other assets

     9,936        (28.9     9,936        21.6   

Total assets/liabilities & shareholders’ equity

     292,328        0.4        292,328        (9.7

Customer deposits**

     181,065        (1.2     181,065        (6.8

Marketable debt securities**

     1,327        (39.6     1,327        (82.2

Subordinated debt**

     8        2.0        8        6.5   

Insurance liabilities

     526        (4.4     526        10.7   

Due to credit institutions**

     31,736        22.8        31,736        38.4   

Other liabilities

     66,570        (2.2     66,570        (23.5

Shareholders’ equity***

     11,095        (1.4     11,095        (4.0

Other managed and marketed customer funds

     55,383        6.6        55,383        31.5   

Mutual and pension funds

     49,216        6.5        49,216        30.6   

Managed portfolios

     6,167        7.2        6,167        39.7   

Managed and marketed customer funds

     237,783        0.2        237,783        (2.5

RATIOS (%) Y OPERATING MEANS

        

ROE

     9.41        0.41  p.      9.22        4.42  p. 

Efficiency ratio (with amortisations)

     49.0        (0.9  p.)      49.4        (3.5  p.) 

NPL ratio

     7.59        (0.02  p.)      7.59        1.84  p. 

NPL coverage

     44.9        0.3  p.      44.9        1.8  p. 

Number of employees

     25,465        (3.3     25,465        (11.8

Number of branches

     3,609        (9.8     3,609        (21.7

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   27

 

¢ SPAIN

 

è Attributable profit of EUR 261 million in the second quarter, 3.8% more than the first quarter due to higher commercial revenues and lower costs and provisions.

 

è With regard to the first half of 2013, profit was 78.8% higher:

 

    Growth in net interest income (+6.7%), reflecting the lower cost of deposits.

 

    Drop of 6.7% in costs, due to synergies from the merger.

 

  Loan-loss provisions declined 17.4%, due to improved credit quality.

 

è Activity:

 

    Higher new lending year-on-year and further rise in the second quarter (+EUR 2,803 million).

 

    Deposits plus mutual funds reflected the strategy of reducing the cost of funds. They were flat quarter-on-quarter and year-on-year.

Economic and financial environment

The units in Spain conducted their business in a more positive environment thanks to the consolidation of the recovery and more “normal” financial conditions.

The faster pace of GDP growth at the beginning of the year seemed to continue in the second quarter, the fourth consecutive quarterly growth, and was increasingly driven by domestic demand (consumption and investment). Net job creation, according to Social Security affiliation, and household and company confidence at pre-crisis levels were behind the better outlook.

Stable inflation at around 0% and falling labour costs spurred exports, tourism is enjoying another bumper year and the service sector is growing. The spurt in imports from stronger domestic demand reduced the current account surplus.

Financial conditions continued to improve, underscored by the lower sovereign risk premium, inflows of foreign direct investment and the results of bank loan surveys. The stimulus measures adopted in June by the European Central Bank in the form of lower interest rates and, above all, injections of long-term liquidity conditional on increased lending to the private sector also helped. This, in turn, will impact spreads.

All this is reflected in growth in new loans to the sector (+18% year-on-year in May to households; +26% in consumer credit; +5% in loans of less than EUR 1 million to SMEs), although still not in the stock.

The balance of doubtful loans has been steadily declining since January, which will lead to lower NPL ratios once the balance of lending stabilizes.

Strategy

Grupo Santander has a solid presence (3,609 branches, 4,980 ATMs and more than 13 million customers), which is reinforced with global businesses in key products and segments (wholesale banking, private banking, asset management, insurance and cards).

The integration of the networks of Santander and Banesto was completed in the second quarter, progress was made in the streamlining of branches and in the integratation of the Banif network. This optimization of branches and head count is bringing forward cost synergies, improving efficiency and profitability.

Of note was the business drive of the Santander Advance strategy. The Bank aims to become the reference in growth of SMEs through financial support and commitment to their development.

New lending in its first two months amounted to EUR 4,000 million and 9,000 SMEs and micro companies were captured as clients. More than 3,000 SMEs participated in non-financial activities including on the spot training, workshops, remote, etc. as well as international business promotion (virtual connection of more than 200 companies with potential clients in Mexico and Poland).

In the segment for individual customers, a new push was given to the Queremos ser tu Banco plan in order to keep on increasing linkage. Greater benefits have been introduced for those clients with the highest levels of linkage.

In funds, the Bank maintained its strategy of optimizing their cost begun in the middle of 2013, once high levels of liquidity were achieved. The net loan-to-deposit ratio in June was 87%.

This is making it possible to sharply reduce the cost of funds, particularly of time deposits, and increase fee income from the marketing of mutual funds. In this segment, the Bank is positioned in high value funds for clients, which is enabling it to be the leader in net capturing and keep on increasing its market share (+2 p.p. in the last 12 months).

 

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(*) Customer deposits + mutual funds
 

 

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28   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

Activity

Stronger lending in the second quarter, which is beginning to be reflected in balances. Gross customer loans excluding repos increased for the second consecutive quarter (+EUR 2,803 million more than March; +2%), but still lower year-on-year (-4%).

New lending was stronger to individuals (mortgages: +62% more than in the first half of 2013; consumer credit: +40%) as well as to companies (+30% excluding commercial bills). Of note was the 34% increase to SMEs.

Customer deposits (excluding repos) declined 5% year-on-year (-2% over March 2014). Demand deposits were up 4% and time deposits down 15%.

This evolution reflected the strategy of reducing the cost, which is enabling net interest income to recover on a sustained basis. There was a further improvement of 16 b.p. in the cost of new time deposits (-79 b.p. in the last 12 months), which reduced the cost of the stock of deposits by 70 b.p. year-on-year.

Deposits shifted into mutual funds. Mutual funds managed and marketed by Santander Spain increased 37% year-on-year and by 8% quarter-on-quarter. This was due to the greater demand for these products and the better evolution of markets.

The aggregate of deposits (excluding repos) and mutual funds remained stable in the second quarter and over June 2013. The balance of pension funds was 11% higher than June 2013 and 2% over March 2014.

Repurchase agreements fell by more than EUR 3,000 million in the last 12 months, due to the reduction in clearing house activity. Retail commercial paper also declined (balance of less than EUR 1,500 million).

Results

Net interest income in the second quarter was 4.1% higher than in the first at EUR 1,193 million. This was the third consecutive quarter of improvement and was due to the good performance of

the cost of funds, the improvement in the return on mortgages due to the end of their repricing and the beginning of a recovery in lending.

Fee income increased 3.0% to EUR 469 million.

Trading gains fell to EUR 29 million in the second quarter, due to the seasonal nature of wholesale activity (greater business in the first quarter and higher collection of dividends in the second).

Operating expenses continued to decline (-2.3% over March 2014).

Loan-loss provisions continued to normalize and amounted to EUR 488 million, 3.8% lower than in the first quarter.

Attributable profit was EUR 261 million, up from EUR 251 million in the first quarter (+3.8%).

Profit was much higher than in the first half of 2013, due to improved commercial revenues, costs and provisions.

Gross income was flat over the first quarter (-0.1%). Net interest income rose 6.7%, mainly due to the lower costs of funds.

The 4.3% fall in net fee income was partly due to the incorporation of Banesto clients to the Queremos ser tu Banco programme, while trading gains fell 22.4% because of reduced revenues from wholesale activity.

Operating expenses declined 6.7%, reflecting the synergies of the integration, and provisions were down 17.4%, within the process of returning to normal levels.

The NPL ratio stood at 7.59%, and remained stable in the last two quarters (2 b.p. below the first quarter). Coverage was 45%.

Net operating income after provisions was 70.1% higher and fully fed through to profits (+78.8% y-o-y).

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   29

 

¢ PORTUGAL (EUR million)

 

     2Q’14     % o/ 1Q’14     1H’14     % o/ 1H’13  

INCOME STATEMENT

        

Net interest income

     138        7.1        267        6.3   

Net fees

     66        (8.8     139        (19.0

Gains (losses) on financial transactions

     22        20.2        40        33.9   

Other operating income*

     11        32.4        20        63.9   

Gross income

     237        4.0        465        0.2   

Operating expenses

     (121     (0.7     (243     (1.1

General administrative expenses

     (104     1.3        (207     0.2   

Personnel

     (73     0.3        (146     (1.9

Other general administrative expenses

     (31     3.8        (60     5.7   

Depreciation and amortisation

     (17     (11.6     (37     (8.0

Net operating income

     116        9.5        222        1.7   

Net loan-loss provisions

     (40     18.7        (75     (40.8

Other income

     (29     (3.2     (59     97.7   

Profit before taxes

     47        11.1        89        41.3   

Tax on profit

     (9     5.3        (18     8.7   

Profit from continuing operations

     37        12.7        70        53.3   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     37        12.7        70        53.3   

Minority interests

     (2     (32.2     (4     —     

Attributable profit to the Group

     39        9.6        74        62.6   

BALANCE SHEET

        

Customer loans**

     24,111        (0.5     24,111        (4.4

Trading portfolio (w/o loans)

     1,880        (0.2     1,880        4.8   

Available-for-sale financial assets

     7,119        6.1        7,119        44.3   

Due from credit institutions**

     2,491        (1.9     2,491        (30.1

Intangible assets and property and equipment

     763        (4.7     763        (15.8

Other assets

     6,276        8.0        6,276        7.7   

Total assets/liabilities & shareholders’ equity

     42,640        1.6        42,640        0.9   

Customer deposits**

     23,253        (1.4     23,253        (1.4

Marketable debt securities**

     3,811        69.6        3,811        59.1   

Subordinated debt**

     0        79.1        0        57.2   

Insurance liabilities

     80        0.9        80        (8.0

Due to credit institutions**

     12,271        (5.0     12,271        (8.0

Other liabilities

     641        27.9        641        116.6   

Shareholders’ equity***

     2,583        (2.8     2,583        1.4   

Other managed and marketed customer funds

     2,396        7.6        2,396        11.0   

Mutual and pension funds

     2,174        6.2        2,174        6.1   

Managed portfolios

     222        23.7        222        103.3   

Managed and marketed customer funds

     29,460        5.0        29,460        4.7   

RATIOS (%) Y OPERATING MEANS

        

ROE

     5.95        0.56  p.      5.67        2.07  p. 

Efficiency ratio (with amortisations)

     51.0        (2.5  p.)      52.2        (0.7  p.) 

NPL ratio

     8.16        (0.10  p.)      8.16        0.75  p. 

NPL coverage

     53.1        2.5  p.      53.1        0.7 p. 

Number of employees

     5,515        0.1        5,515        (1.7

Number of branches

     626        (1.1     626        (3.8

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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30   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

¢ PORTUGAL

 

è Attributable profit of EUR 39 million, 9.6% more than the first quarter due to higher net operating income (+9.5%) backed by higher gross income and control of costs.

 

è Profit was 62.6% higher than in the first half of 2013, backed by:

 

    Increase of 6.3% in net interest income thanks to the improvement in the cost of funding.

 

    Fall in costs (-1.1%) and in provisions (-40.8%), continuing the trends of previous quarters.

 

è The net loan-to-deposit ratio improved to 104%.

Santander Totta is the country’s third largest bank by assets and focuses on retail banking, It has 626 branches, two million customers and a 10% market share.

Economic environment

The economy continued to improve moderately in terms of domestic demand, especially investment. The labour market reflects the upturn: the jobless rate of 15.1% is 2.4 points less than in March 2013.

The stronger domestic demand is having a positive impact on public accounts thanks to the rise in tax receipts, particularly income tax and VAT. There are risks, however, associated with the impact of the decisions of the Constitutional Court as it struck down wage reductions and still has to decide on cuts to pensions. If the government does not take measures to compensate the impact on the budget deficit, it will be 0.5 percentage points of GDP, which is not a very significant risk.

The economic and financial adjustment programme is over. The government has been able to finance itself long term in the last few months in the markets at lower interest rates. The 10-year euro government bond yield at the last auction was 3.25%.

Strategy

Santander Totta’s strategy remained very focused on increasing profitability. Managing net interest income and non-performing loans continue to be the critical objectives, as well as increasing market share.

 

Activity

At the end of June the CRD IV/CRR CET1 ratio was 14.7%, well above the minimum requirement (8%). The Bank returned to the international markets in the first half, with two issues of covered bonds. The first one in April was EUR 1,000 million at three years and the second, in June, EUR 750 million at five years. Demand for the issues was strong, and the Bank reduced its exposure to the European Central Bank.

Deposits excluding repos declined 4% year-on-year, due to the strategy of improving the cost. Lending fell 4% in a deleveraging environment, producing a market share gain of 25 b.p. in 12 months, both in companies and individual customers. The net loan-to-deposit ratio was 104% in June 2014.

Net entries of NPLs have been on a downward trend since the second quarter of 2013. The NPL ratio was 8.16% at the end of June, after stabilising in recent months, while coverage was 53%. In local criteria, the NPL and coverage ratios remained significantly better than Portugal’s average.

Results

Net interest income in the second quarter was the highest of the last seven quarters, which coupled with a good quarter in trading gains produced a 4.0% rise in gross income over the first quarter. Combined with control of costs (-0.7%), net operating income was 9.5% higher than in the first quarter.

Profit was 62.6% higher than in the first half of 2013 at EUR 74 million, due to higher gross income and lower costs and provisions.

Net interest income rose 6.3% thanks to management of volumes and spreads, fee income dropped 19.0% (partly due to the impact of regulatory measures) and trading gains rose 33.9%.

Operating expenses were 1.1% lower and together with higher gross income improved the efficiency ratio by 0.7 points to 52.2%.

Loan-loss provisions declined 40.8%, due to lower net entries on NPLs over the last 12 months.

 

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(*)      Customer deposits + mutual funds

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   31

 

¢ POLAND (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     217        4.7        4.3        425        14.7        14.7   

Net fees

     111        1.2        0.7        220        11.4        11.4   

Gains (losses) on financial transactions

     7        (39.8     (40.1     18        (71.7     (71.7

Other operating income*

     18        204.9        204.1        24        25.3        25.3   

Gross income

     353        5.6        5.1        687        5.5        5.5   

Operating expenses

     (148     0.8        0.4        (294     (1.1     (1.1

General administrative expenses

     (136     0.8        0.4        (270     0.3        0.3   

Personnel

     (76     (0.5     (0.9     (153     (3.7     (3.7

Other general administrative expenses

     (59     2.5        2.1        (117     6.1        6.1   

Depreciation and amortisation

     (12     0.9        0.5        (24     (14.4     (14.4

Net operating income

     205        9.3        8.9        393        11.0        11.0   

Net loan-loss provisions

     (42     (2.4     (2.9     (85     (9.1     (9.1

Other income

     (16     459.5        458.1        (19     —          —     

Profit before taxes

     147        3.9        3.4        289        10.7        10.7   

Tax on profit

     (28     3.6        3.1        (54     12.3        12.3   

Profit from continuing operations

     120        3.9        3.5        235        10.3        10.3   

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     120        3.9        3.5        235        10.3        10.3   

Minority interests

     32        5.2        4.7        63        20.6        20.6   

Attributable profit to the Group

     88        3.5        3.1        173        7.0        7.0   

BALANCE SHEET

            

Customer loans**

     17,064        2.0        1.6        17,064        6.8        2.3   

Trading portfolio (w/o loans)

     799        (1.3     (1.6     799        21.4        16.3   

Available-for-sale financial assets

     4,214        (17.8     (18.1     4,214        (8.3     (12.1

Due from credit institutions**

     607        (51.7     (51.8     607        44.1        38.0   

Intangible assets and property and equipment

     214        (4.2     (4.5     214        (4.0     (8.0

Other assets

     2,570        12.4        12.0        2,570        105.3        96.7   

Total assets/liabilities & shareholders’ equity

     25,467        (3.6     (4.0     25,467        10.1        5.5   

Customer deposits**

     18,325        (2.5     (2.9     18,325        10.4        5.8   

Marketable debt securities**

     120        (0.6     (1.0     120        —          —     

Subordinated debt**

     336        0.4        0.0        336        1.6        (2.7

Insurance liabilities

     79        (2.3     (2.7     79        —          —     

Due to credit institutions**

     1,562        (29.6     (29.8     1,562        (8.8     (12.6

Other liabilities

     3,111        12.2        11.8        3,111        14.9        10.1   

Shareholders’ equity***

     1,933        (7.9     (8.2     1,933        8.0        3.5   

Other managed and marketed customer funds

     3,647        2.6        2.2        3,647        7.4        2.9   

Mutual and pension funds

     3,556        2.9        2.6        3,556        8.0        3.5   

Managed portfolios

     91        (9.7     (10.0     91        (11.3     (15.0

Managed and marketed customer funds

     22,429        (1.7     (2.0     22,429        10.4        5.8   

RATIOS (%) Y OPERATING MEANS

            

ROE

     17.79        1.15  p.        17.32        0.54  p.   

Efficiency ratio (with amortisations)

     41.8        (2.0  p.)        42.8        (2.8  p.)   

NPL ratio

     7.42        0.07  p.        7.42        (0.66  p.)   

NPL coverage

     65.3        0.7  p.        65.3        6.0  p.   

Number of employees

     12,058        (0.9       12,058        (3.6  

Number of branches

     817        (1.6       817        (6.7  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*)    In euros: +9.3%

 

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(*)    In euros: +3.5%

 

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32   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

¢ POLAND (all changes in local currency)

 

è Attributable profit in the second quarter of EUR 88 million, 3.1% more than the first quarter of 2014.

 

è Attributable profit in the first half of EUR 173 million, 7.0% more year-on-year, due to the good performance of revenues and expenses.

 

è Solid funding structure: net loan-to-deposit ratio of 93%.

 

è Continuation of Next Generation Bank, a strategic programme to become the bank of first choice for customers.

In two years, BZ WBK has become the third largest bank in Poland in terms of loans and deposits (market shares of 7.4% and 8.0% at the end of May, respectively). It has 817 branches and 113 agencies.

The Group’s business model in Poland continues to focus on retail banking, coupled with a leading presence in asset management, brokerage of securities, factoring and leasing.

Economic environment

The Polish economy accelerated more than expected at the start of 2014. GDP growth reached 3.4% year-on-year in the first quarter of 2014, fuelled mainly by strong domestic demand. The unemployment rate continue to improve substantially (12.5% in May).

The inflation fell to nearly zero in the second quarter so the central bank kept official interest rates at a record low of 2.5%. The Polish zloty fluctuated over the situation of the markets between 4.09 and 4.21PLN/EUR.

Strategy

The completion of the merger of BZ WBK and Kredyt Bank is one of the main focuses of management. The process is proceeding faster than envisaged, with an effective cost management and a productivity improvement of the former Kredyt Bank branches. The merger is expected to be completed in the third quarter of 2014.

BZ WBK is the market leader in cards, mobile and electronic banking, and continued to offer innovative products and solutions for retail customers as well as for companies. In the second quarter of 2014, Two Factor System was launched, rolling-out the financing business for export companies, and also the mobile account Worth Recommending Account was launched.

In addition, the bank is continuing the Next Generation Bank programme, a model in the development of the bank at all levels, involving the Bank’s Management Board, all businesses and products to focus on customers and their satisfaction. The key objective is to become the Bank of first choice for a segmented customer base while operating an optimum operational model taking advantage of synergies.

Activity

At the end of June 2014, a very solid funding structure was maintained with a net loan-to-deposit ratio of 93%. In year-on-year terms, lending (excluding repos) rose 2% and deposits (excluding repos) 6%, in local currency. Over the first quarter, lending grew 3% and deposits dropped 3%, because of time deposits. Volumes will recover parallel to the economy. There are already positive signs in leasing, factoring, current accounts of affluent clients, consumer business and companies (the latter rose 5% year-on-year).

Results

Attributable profit of EUR 88 million in the second quarter of 2014, 3.1% more than in the first quarter, backed by a rise in net operating income (+8.9%).

In the second quarter of 2014 gross income rose 5.1%, mainly due to net interest income (+4.3%) and the receipt of dividends that usually occurs in the second quarter of each year. Operating expenses were virtually unchanged (+0.4%), reflecting some increases in administrative expenses related to higher marketing costs.

Compared to the first half of 2013, attributable profit was 7.0% higher, impacted by the sharp drop in trading gains, due to the high results obtained in 2013 from interest rates cuts. Excluding this impact, attributable profit rose over 20%.

Of note was the growth in total commercial revenues which were 13.5% higher year-on-year, backed by net interest income (+14.7%), underscored by good management of spreads, mainly on funding. Net fee income rose 11.4%, with notable growth in that from higher credit fees (commercial credit), higher insurance fees and higher transaction volumes.

The higher commercial revenues were partially offset by the lower trading gains (-71.7%).

Operating expenses were 1.1% lower due to the synergies obtained. Loan-loss provisions decreased 9.1% in a better economic environment which allowed a further reduction in the NPL ratio to 7.42% in June (8.08% in June 2013). Coverage was 65%.

 

 

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(*)    Customer deposits + mutual funds

 

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(*)    In euros: +5.6%

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   33

 

¢ SANTANDER CONSUMER FINANCE (EUR million)

 

     2Q’14     % o/ 1Q’14     1H’14     % o/ 1H’13  

INCOME STATEMENT

        

Net interest income

     612        5.4        1,192        2.0   

Net fees

     211        (4.0     430        10.5   

Gains (losses) on financial transactions

     1        242.0        1        —     

Other operating income*

     4        —          3        —     

Gross income

     827        3.4        1,626        4.9   

Operating expenses

     (357     (2.4     (722     4.3   

General administrative expenses

     (307     0.5        (612     4.0   

Personnel

     (163     (0.7     (327     1.9   

Other general administrative expenses

     (144     1.9        (285     6.5   

Depreciation and amortisation

     (50     (17.3     (110     6.2   

Net operating income

     470        8.3        904        5.3   

Net loan-loss provisions

     (123     (5.2     (252     (16.5

Other income

     (17     26.2        (31     (38.3

Profit before taxes

     330        13.5        621        22.6   

Tax on profit

     (85     30.0        (151     34.1   

Profit from continuing operations

     245        8.7        470        19.3   

Net profit from discontinued operations

     (0     2.5        (0     108.1   

Consolidated profit

     245        8.7        470        19.3   

Minority interests

     7        10.8        14        (19.4

Attributable profit to the Group

     237        8.6        456        21.0   

BALANCE SHEET

        

Customer loans**

     58,058        1.1        58,058        3.7   

Trading portfolio (w/o loans)

     270        (69.3     270        (70.8

Available-for-sale financial assets

     591        23.7        591        (2.5

Due from credit institutions**

     6,528        (9.9     6,528        (5.8

Intangible assets and property and equipment

     795        (12.9     795        (17.6

Other assets

     3,073        (2.9     3,073        18.4   

Total assets/liabilities & shareholders’ equity

     69,315        (1.1     69,315        1.9   

Customer deposits**

     30,736        0.4        30,736        (0.8

Marketable debt securities**

     13,503        20.4        13,503        91.7   

Subordinated debt**

     65        1.2        65        505.4   

Insurance liabilities

     —          —          —          —     

Due to credit institutions**

     13,772        (17.0     13,772        (26.2

Other liabilities

     3,378        (9.0     3,378        (8.6

Shareholders’ equity***

     7,861        (0.6     7,861        3.2   

Other managed and marketed customer funds

     7        3.0        7        9.8   

Mutual and pension funds

     7        3.0        7        9.8   

Managed portfolios

     —          —          —          —     

Managed and marketed customer funds

     44,310        5.8        44,310        16.5   

RATIOS (%) Y OPERATING MEANS

        

ROE

     12.05        0.73  p.      11.71        1.98  p. 

Efficiency ratio (with amortisations)

     43.1        (2.6  p.)      44.4        (0.2  p.) 

NPL ratio

     4.07        (0.07  p.)      4.07        0.03  p. 

NPL coverage

     105.2        0.1  p.      105.2        (1.7  p.) 

Number of employees

     12,272        0.4        12,272        0.3   

Number of branches

     576        (0.2     576        (7.7

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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34   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

¢ SANTANDER CONSUMER FINANCE

 

è Second quarter attributable profit of EUR 237 million, 8.6% more than the first quarter due to higher net operating income and lower provisions.

 

è Attributable profit for the first half rose 21.0% year-on-year, spurred by:

 

    Gross income (+4.9%) mainly driven by fee income (+10.5%).

 

    Lower loan-loss provisions (-16.5%) as a result of maintaining the high credit quality.

 

è Solid business model that produced further rises in profitable market share.

 

    Agreement in the second quarter to acquire GE Capital’s consumer finance business in Sweden, Norway and Denmark.

Economic environment

The units of Santander Consumer Finance (SCF) in Continental Europe conducted their business in an environment of incipient recovery in consumption and car sales (+5% y-o-y in our footprint), and also growing competition.

Strategy

In this environment SCF continued to gain market share, backed by a business model that has strengthened during the crisis. Its main planks are a high degree of geographic diversification and with critical mass in key products, greater efficiency than our peers and a common system of risk control and recoveries, giving SCF high credit quality. The focus in 2014 is on:

 

  Boosting new lending and crossed-selling, tailored to each market and backed by brand agreements and penetration in the used car market.

 

  Exploiting its competitive advantages in the European consumer finance market.

The fruit of these advantages was the agreement in the second quarter to acquire GE Capital’s consumer finance business in Sweden, Norway and Denmark. This business, basically direct credit and cards, will complement SCF’s leadership in the region in auto finance. The transaction is expected to be completed during the second half of 2014.

 

Activity

SCF’s gross lending was around EUR 61,000 million in June (+4% y-o-y). Growth in all the main units in central and northern Europe and declines in countries on the periphery, on a like-for-like basis, although there are signs of slight improvement in Spain.

New loans rose 12% in the last 12 months, driven by direct credit and cards (+29%) and new auto finance (+10%), which rose at double the rate of car sales. All units increased their business in local currency (Poland: +36% and Nordic countries: +12%). Peripheral countries grew faster than the area’s average but on low volumes, while the growth of Germany (+4%) was double that of the sector in new auto finance.

On the funding side, stable customer deposits (around EUR 31,000 million), differentiating us from our competitors. Greater recourse to wholesale funds (EUR 4,600 million captured in the first half via senior issues and securitisations). At the end of June, customer deposits and medium- and long-term issuances and securitisations financed 74% of the area’s net lending.

Results

Attributable profit of EUR 237 million in the second quarter was 8.6% higher than in the first quarter. Faster pace in gross income (+3.4%), due to net interest income, and lower costs (-2.4%) pushed up net operating income by 8.3%. Provisions remained stable at low levels (cost of credit below 1%), reflecting the high credit quality for the standards of the business (NPL ratio of 4.07% and coverage of 105%).

Solid year-on-year growth in the first half, partly due to the perimeter effect. Of note was higher gross income (+4.9%), spurred by fee income (+10.5%), and lower provisions (-16.5%) which more than offset the rise in costs (+4.3%). Attributable profit increased 21.0% to EUR 456 million.

The profit before tax of all the large countries increased in year-on-year terms. Of note was strong growth in Poland, the Nordic countries, Spain and Portugal (around 20% or more), Italy’s return to profit and more moderate rises in Germany.

The UK (included in Santander UK for accounting purposes) posted an attributable profit for the first half of EUR 61 million (+5.7% in sterling year-on-year).

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   35

 

¢ UNITED KINGDOM (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     1,035        4.7        3.1        2,024        25.5        21.2   

Net fees

     247        (0.0     (1.6     494        (2.2     (5.6

Gains (losses) on financial transactions

     69        (11.4     (13.0     147        (40.2     (42.3

Other operating income*

     4        (71.2     (72.2     19        54.7        49.4   

Gross income

     1,356        2.0        0.4        2,685        12.9        9.1   

Operating expenses

     (701     1.1        (0.5     (1,395     5.2        1.6   

General administrative expenses

     (596     2.9        1.2        (1,175     3.8        0.3   

Personnel

     (387     1.9        0.3        (767     8.5        4.7   

Other general administrative expenses

     (209     4.6        3.0        (408     (3.9     (7.2

Depreciation and amortisation

     (106     (7.5     (9.1     (220     13.4        9.5   

Net operating income

     654        3.0        1.4        1,290        22.7        18.4   

Net loan-loss provisions

     (87     (27.4     (28.8     (207     (26.3     (28.8

Other income

     (63     35.5        33.6        (109     (24.3     (26.9

Profit before taxes

     504        7.6        5.9        973        55.5        50.1   

Tax on profit

     (105     12.8        11.2        (198     58.8        53.3   

Profit from continuing operations

     399        6.3        4.6        775        54.7        49.3   

Net profit from discontinued operations

     —          —          —          —          (100.0     (100.0

Consolidated profit

     399        6.3        4.6        775        59.1        53.6   

Minority interests

     —          —          —          —          (100.0     (100.0

Attributable profit to the Group

     399        6.3        4.6        775        59.1        53.6   

BALANCE SHEET

            

Customer loans**

     239,237        2.3        (1.0     239,237        0.4        (6.1

Trading portfolio (w/o loans)

     31,814        1.0        (2.2     31,814        (7.8     (13.8

Available-for-sale financial assets

     9,675        15.8        12.0        9,675        60.2        49.8   

Due from credit institutions**

     14,391        (19.0     (21.6     14,391        (10.5     (16.3

Intangible assets and property and equipment

     2,347        (6.5     (9.5     2,347        (1.3     (7.7

Other assets

     39,704        (10.4     (13.3     39,704        (20.1     (25.3

Total assets/liabilities & shareholders’ equity

     337,169        (0.4     (3.6     337,169        (2.8     (9.1

Customer deposits**

     193,431        (0.8     (4.0     193,431        (1.3     (7.7

Marketable debt securities**

     65,816        (0.8     (4.0     65,816        (1.7     (8.1

Subordinated debt**

     5,931        2.0        (1.3     5,931        14.1        6.7   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     27,320        (5.8     (8.9     27,320        (3.1     (9.4

Other liabilities

     30,517        8.4        4.9        30,517        (18.5     (23.8

Shareholders’ equity***

     14,153        0.3        (3.0     14,153        8.1        1.0   

Other managed and marketed customer funds

     9,885        2.6        (0.7     9,885        (7.5     (13.5

Mutual and pension funds

     9,740        2.6        (0.7     9,740        (8.9     (14.8

Managed portfolios

     145        3.1        (0.2     145        —          —     

Managed and marketed customer funds

     275,063        (0.6     (3.8     275,063        (1.3     (7.8

RATIOS (%) Y OPERATING MEANS

            

ROE

     11.30        0.36  p.        11.14        3.72  p.   

Efficiency ratio (with amortisations)

     51.7        (0.5  p.)        52.0        (3.8  p.)   

NPL ratio

     1.91        0.03  p.        1.91        (0.10  p.)   

NPL coverage

     41.1        (1.8  p.)        41.1        (1.0  p.)   

Number of employees

     25,902        1.0          25,902        1.0     

Number of branches

     1,071        (6.4       1,071        (10.0  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*)    In euros: +3.0%

 

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(*)    In euros: +6.3%

 

 

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Table of Contents
36   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ UNITED KINGDOM (changes in sterling)

 

è Attributable profit in the second quarter of £325 million, 4.6% more than in the first quarter of 2014 due to:

 

    Net interest income rose 3.1%, increasing for the sixth consecutive quarter.

 

    Costs remained broadly stable (-0.5%).

 

    Loan-loss provisions fell 28.8%, in a benign credit environment.

 

è Marked increase in profit, up 53.6% versus the first half of 2013, underpinned by:

 

    Net interest income rose 21.2%, with improving spreads and lower funding costs.

 

    Management of costs, up 1.6%, with tight control of business spend to accommodate investment.

 

    Loan-loss provisions fell 28.8%, reflecting good credit quality in retail and corporate banking.

 

è 1|2|3 World continued to grow, reaching 3 million customers.

 

è 10% growth in commercial loans, to SMEs and larger corporates.

Economic environment

The pick-up in the pace of economic growth has continued in the first half of 2014. GDP grew by 0.8% in each of the first and second quarters and momentum remains strong.

Monetary policy has continued to be supportive for activity, with the quantitative easing programme maintained at £375 billion whilst Bank Rate has been steady at a record low of 0.5% since March 2009. Unemployment has fallen below the 7% threshold, but the Monetary Policy Committee is now monitoring a wider range of spare capacity indicators in the economy. The squeeze on real average earnings has continued in the first half of 2014.

Households’ borrowing, although improving, remains subdued, growing by 1.9%. Borrowing by non-financial corporates is now broadly steady having been consistently negative in recent years.

Strategy

Santander UK’s strategy remains focused on three priorities: loyal and satisfied retail customers; ‘Bank of Choice’ for UK companies; and consistent profitability and a strong balance sheet.

In line with this strategy, Santander UK continues to develop innovative products. In Retail Banking this is led by 1|2|3 World (current account, credit card, savings, etc.), which is deepening customer relationships and realising greater transactionality and increased loyalty. This offering remains one of the most successful in the UK market and has contributed to a 65% increase in current

account balances over the past twelve months. The Select proposition, for affluent customers, will be promoted more to build customer relationships and offer differentiated products and services for this segment.

Santander UK is becoming more diversified, with the growth of its Commercial Banking capability expanding its presence in this market. Support for UK businesses continued with increased commercial lending, rising 10% in the last twelve months, with underlying double-digit growth in liabilities and increased account activity.

Balance sheet strength underpins this strategy; capital, funding and liquidity are all robust. Santander UK maintains a leading capital position among the main UK banks. At the end of June 2014 the CRD IV end point Common Equity Tier 1 Capital ratio stood at 11.8% whilst the leverage ratio was 3.6%.

PRA eligible liquid assets have been managed down given regulatory guidance and greater stability in the capital markets. The Liquidity Coverage Ratio (LCR) was 107%.

Activity

Santander UK is focused on the United Kingdom. Around 79% of customer loans are prime mortgages for homes in the UK. The portfolio of mortgages is of high quality, with an average stock LTV of 49%. There is no exposure to self-certified or subprime mortgages, whilst buy to let loans are around 2% of customer loans. In local criteria, customer loans amounted to £188,400 million, 1% lower than in June 2013. This was largely due to a 2% reduction in mortgage loans, where over the last 2-years we had a policy of deleveraging. This was partially offset by the growth in commercial lending.

Gross mortgage lending amounted to £12,847 million, 62% more than in the first half of 2013, including £2.6bn to first time buyers and £500 million of Help to Buy. A positive trend in balance growth was evident in the first half of 2014, and is expected to grow for the remainder the year, in line with the market.

Commercial Banking loans increased 10% to £23,100 million, with loan growth in both SMEs and large corporates. SME loans totalled £11,900 million.

Customer deposits of £150,700 million have remained broadly flat since June 2013. In Retail Banking the managed reduction of more rate sensitive and less stable deposits continued, with their replacement by those deposits that offer better relationship opportunities. Commercial Banking deposits have grown by 6%.

At the end of June 2014, there were 3 million customers in 1|2|3 World, an increase of 1.1 million customers in a year. The 1|2|3 Current Account attracts more loyal customers, with most of these customers having their primary bank account with Santander UK, maintaining higher balances and greater transaction volumes. Current account balances grew to £35,100 million, up 65% since June 2013 and rising 26% since December 2013.

Santander UK is strengthening its position as a leading retail customer relationship bank in the United Kingdom. Volumes of retail loans and deposits are now both improving, up 1% and 2% respectively in the second quarter of 2014.

 

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   37

 

LOGO

Santander UK remains the leading choice for retail customers switching their current account provider, with a net gain of 12% of accounts transferred since the launch of the current account switching service in September 2013, according to independent research. Since September, almost one-in-four of all customers who have moved banks have come to Santander UK.

All this is being recognised with various awards. At the MoneySuperMarket Awards, Santander UK won the Best Current Account Provider as well as taking the top award of Best Overall Provider. Santander UK received the Your Money Award for the best branch network. Santander for Intermediaries was named Best Lender by Coreco. Santander UK was named Best Business Current Account Provider - and Business Start-up Bank of the Year - at the Business Moneyfacts Awards.

Results

Attributable profit of £325 million, 4.6% more than in the first quarter of 2014.

Net interest income increased 3.1%. It rose for the sixth quarter running and was at its highest of the last ten quarters. There was growth in commercial lending, whilst improving mortgage volumes offset some of the pressure on mortgage stock margins. Net fee income and trading gains declined, mainly reflecting weaker performances in Retail Banking.

 

Operating expenses decreased by 0.5%. Management is focused on efficiencies, for costs to grow at a slower pace than revenues and for expenses to absorb increased investment in the business.

Provisions for loan losses amounted to £71 million, the lowest in the last five years, with a broad improvement in credit quality in Retail and Commercial Banking.

Compared to the first six months of 2013, attributable profit was 53.6% higher.

This growth was largely due to net interest income, which increased 21.2%. The improved Banking NIM particularly reflected the lower cost of retail liabilities. In addition, commercial lending increased.

Total commercial revenues were 14.8% higher, with growth in net interest income more than offsetting lower fee income in Retail Banking.

Operating expenses were £1,145 million (+1.6%), reflecting continued investment in the growth of the businesses serving SME and corporate customers as we expanded into new financial centres across the UK and increase the technology and digital capabilities. The investment programmes continued to support the transformation of the business and provide the underpinning for future efficiency improvements. The efficiency ratio of 52.0% improved by 3.8 p.p. compared to the first half of 2013.

Loan-loss provisions fell 28.8%, with improved credit quality. The NPL ratio of 1.91% was lower than 1.98% in December 2013. The stock of residential properties in possession remained very low at 0.05% of the total mortgage portfolio.

In short, the results demonstrate a further improvement in performance and continued the progress evident through the year, particularly in net interest income. Net interest income/average customer assets improved to 1.80% in the first half of 2014, from 1.46% in the first half of 2013.

 

 

 

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(*)      Customer deposits + mutual funds

  

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(*)    In euros: +2.0%

 

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38   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ LATIN AMERICA (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     3,496        4.5        0.7        6,842        (13.6     2.3   

Net fees

     1,100        5.0        1.8        2,148        (12.4     4.5   

Gains (losses) on financial transactions

     115        (8.3     (7.8     241        (56.1     (48.0

Other operating income*

     42        —          —          39        29.3        49.1   

Gross income

     4,753        5.2        1.7        9,270        (15.3     0.4   

Operating expenses

     (1,952     3.9        0.6        (3,831     (10.9     5.9   

General administrative expenses

     (1,768     5.3        2.1        (3,446     (10.1     6.8   

Personnel

     (991     6.2        3.1        (1,924     (10.9     5.9   

Other general administrative expenses

     (777     4.1        0.8        (1,522     (9.2     8.0   

Depreciation and amortisation

     (184     (8.0     (11.4     (384     (17.3     (2.0

Net operating income

     2,802        6.2        2.5        5,440        (18.2     (3.2

Net loan-loss provisions

     (1,281     3.4        (0.9     (2,520     (28.8     (16.0

Other income

     (179     11.4        6.4        (340     65.4        102.6   

Profit before taxes

     1,341        8.3        5.3        2,580        (11.2     5.3   

Tax on profit

     (326     (0.6     (3.7     (654     5.2        27.5   

Profit from continuing operations

     1,015        11.5        8.6        1,926        (15.7     (0.5

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     1,015        11.5        8.6        1,926        (15.7     (0.5

Minority interests

     215        8.3        4.9        414        (13.6     0.3   

Attributable profit to the Group

     800        12.4        9.6        1,512        (16.2     (0.7

BALANCE SHEET

            

Customer loans**

     136,325        5.1        2.2        136,325        0.3        8.0   

Trading portfolio (w/o loans)

     33,960        24.4        21.2        33,960        11.5        16.6   

Available-for-sale financial assets

     25,052        (6.2     (9.3     25,052        16.3        23.3   

Due from credit institutions**

     22,442        (0.9     (3.4     22,442        (4.9     0.6   

Intangible assets and property and equipment

     3,852        0.1        (3.1     3,852        (4.2     2.6   

Other assets

     44,619        2.9        (0.3     44,619        1.1        7.3   

Total assets/liabilities & shareholders’ equity

     266,251        5.0        2.0        266,251        2.5        9.4   

Customer deposits**

     127,903        1.3        (1.4     127,903        (3.3     4.0   

Marketable debt securities**

     31,792        14.2        10.4        31,792        3.5        9.4   

Subordinated debt**

     6,760        1.5        (1.8     6,760        61.4        71.3   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     30,227        18.6        15.2        30,227        14.7        21.6   

Other liabilities

     48,071        4.6        1.6        48,071        11.7        18.0   

Shareholders’ equity***

     21,497        0.4        (2.4     21,497        (7.3     (1.4

Other managed and marketed customer funds

     76,454        7.9        4.5        76,454        16.7        22.5   

Mutual and pension funds

     65,315        8.4        4.8        65,315        15.8        21.5   

Managed portfolios

     11,140        5.0        3.0        11,140        22.2        28.9   

Managed and marketed customer funds

     242,910        4.9        1.8        242,910        4.4        11.3   

RATIOS (%) Y OPERATING MEANS

            

ROE

     14.96        1.17  p.        14.42        (0.70  p.)   

Efficiency ratio (with amortisations)

     41.1        (0.5  p.)        41.3        2.1  p.   

NPL ratio

     5.03        (0.03  p.)        5.03        (0.20  p.)   

NPL coverage

     86.3        0.2  p.        86.3        0.2  p.   

Number of employees

     83,299        (1.2       83,299        (3.9  

Number of branches

     5,705        (0.4       5,705        (3.0  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*)    In euros: +6.2%

 

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(*)    In euros: +12.4%

 

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Table of Contents
INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   39

 

¢ LATIN AMERICA (all changes in constant currency)

 

è Attributable profit of EUR 800 million, 9.6% more than the first quarter.

 

    Gross income rose 1.7% due to higher net interest income and fee income.

 

    Costs increased a little (+0.6%), partly due to salary agreements.

 

    Loan-loss provisions were lower (-0.9%) mainly due to Brazil.

 

è Profit was 0.7% lower year-on-year in the first half at EUR 1,512 million.

 

    Gross income was unchanged. Net interest income and fee income, the most recurring revenues, rose 2.8%, offsetting the lower trading gains.

 

    Higher costs (+5.9%) from investment in business development (Mexico, Chile and Argentina). Brazil’s rose well below inflation.

 

    Loan-loss provisions fell 16.0% due to Brazil and Chile.

 

è Lending increased 9% year-on-year and customer funds 13%, with growth in all units.

Grupo Santander has the region’s largest international franchise. It has 5,705 traditional branches and points of attention, over 48 million customers and market shares of 9.9% in loans and 9.5% in deposits.

Economic environment

Following the slowdown in 2013, Latin America showed some stabilisation at the start of the year, maintaining the first quarter year-on-year growth at 2.1%, without changes over the fourth quarter and faster growth in Colombia and Mexico.

Average inflation (excluding Argentina) continued to rise in the second quarter to 5% (May) from 4.9% in the first quarter and 4.7% in 2013. The rise was general except in Mexico whose inflation dropped from 3.8% in March to 3.5%.

The monetary policies of the main countries continued to vary, depending on inflationary pressures. In Mexico, where inflation was in line with medium-term targets, the central bank cut the benchmark interest rate in June by 50 b.p. to 3%, while in Chile, the central bank cut the reference rate by 25 b.p. to 3.75%. Brazil’s central bank has held its Selic rate at 11% since April, as private consumption has slowed and the rate has risen by 300 b.p. over the last 12 months. Inflationary pressures are expected to ease in the coming months.

In the second quarter, currencies appreciated against the dollar, leaving behind the period of volatility that affected them in the first quarter. The evolution was still varied, with the Brazilian and Colombian currencies strengthening in particular. The region continued to be well prepared for any possible bouts of volatility: high

level of reserves (more than $750,000 million), moderate budget deficits and low ratios of public and private external debt.

In the main countries where Santander operates (Brazil, Mexico, Chile, Argentina and Uruguay), the financial systems’ banking business (loans + deposits) grew 12% year-on-year.

Lending rose 13% and deposits grew 10%.

Strategy

The strategy continued to focus on expanding, consolidating and improving the business of the commercial franchise. The range of products and services was strengthened in the second quarter and tailored to suit customers’ needs. This will spur long-term growth in business.

Improving customer transactions is a key factor to ensure growth, particularly recurring revenues, while remaining vigilant of the quality of risks. The measures being put in place to improve efficiency should be reflected in profitability.

The Group’s main developments and results are set out below. All percentage changes exclude the exchange rate impact.

Activity

Lending (excluding repos) increased 9% year-on-year. By products: cards increased 14%, commercial credit (companies in all their range and institutions) 10%, consumer credit was flat and mortgages rose 17%. Total lending in the second quarter rose 2%, with that in Argentina, Uruguay and Mexico increasing by between 2% and 7% while Brazil’s and Chile’s was flat.

Deposits excluding repos increased 8% year-on-year, with demand deposits up 14% and time deposits 3%, while mutual funds increased 21%. Over the first quarter, deposits without repos and mutual funds increased 5%.

Results

In the second quarter gross income was EUR 4,753 million, 1.7% higher than the first quarter (excluding the exchange rate impact).

Net interest income rose 0.7%, due to stable volumes and spreads. Net fee income rose 1.8% and trading gains dropped 7.8% due to lower revenues.

Operating expenses increased 0.6%, mainly due to the annual salary adjustment stipulated in the collective bargaining agreement in Chile, as well as new developments and investments in technology. Net operating income increased 2.5% to EUR 2,802 million.

Loan-loss provisions declined 0.9%, due to Brazil, which continued the trends shown in the first quarter.

The NPL ratio was 5.03% and coverage 86%, both virtually the same as in December 2013.

 

 

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40   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ LATIN AMERICA. INCOME STATEMENT (EUR million)

 

     Net operating income     Attibutable profit to the Group  
           o/ 1Q’14           o/ 1H’13           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

Brazil

     1,791        4.2        (1.7     3,509        (24.0     (10.2     395        8.5        2.6        758        (17.5     (2.5

Mexico

     463        13.9        12.1        870        (9.6     (1.3     169        22.2        20.3        307        (30.4     (24.0

Chile

     341        2.7        3.3        672        6.2        28.1        132        7.6        8.2        255        27.1        53.3   

Argentina

     163        27.7        35.1        291        (11.9     40.0        79        42.3        50.2        135        (18.4     29.6   

Uruguay

     22        (5.4     (1.1     45        (6.8     13.2        12        (11.8     (7.6     25        (10.3     9.0   

Peru

     8        11.7        11.1        15        21.5        35.7        6        24.9        24.2        10        13.5        26.8   

Rest

     (18     47.5        47.4        (30     (17.9     (15.0     (15     48.0        47.7        (25     9.8        15.3   

Subtotal

     2,770        6.4        2.6        5,373        (18.2     (3.0     777        13.0        10.1        1,465        (15.8     0.3   

Santander Private Banking

     32        (8.6     (8.5     66        (18.6     (15.0     23        (3.1     (3.0     47        (27.7     (24.5

Total

     2,802        6.2        2.5        5,440        (18.2     (3.2     800        12.4        9.6        1,512        (16.2     (0.7

 

After incorporating loan-loss provisions and other provisions, profit before tax was EUR 1,341 million (+5.3%). Including taxes and minority interests, attributable profit was 9.6% higher than in the first quarter at EUR 800 million.

Between the first half of 2013 and the same period of 2014, gross income was almost unchanged, with the following aspects:

 

  Net interest income rose 2.3% due to higher volumes, which offset the pressure of spreads and the change of mix to lower cost of credit products, but also with lower spreads, mainly in Brazil and also in Mexico in recent quarters.

 

  Fee income increased 4.5%, and was up in all countries, except Chile.

 

  Trading gains were down 48.0%, mainly due to lower volatility in 2014 and to portfolio disposals and exchange rates variations in 2013.
  Operating expenses increased 5.9% year-on-year, partly due to investment in networks (some traditional and others focused on priority customer segments) and business projects, and partly because of inflationary pressures in salary agreements and services contracted.

 

  Loan-loss provisions were down 16.0% year-on-year, largely due to Brazil and to a lesser extent Chile.

 

  Net operating income after provisions was EUR 2,920 million, 11.6% more than the first half of 2013.

 

  Profit before tax was 5.3% higher at EUR 2,580 million.

 

  As a result of higher taxes (Brazil, Mexico and Chile) and minority interests attributable profit was down 0.7% at EUR 1,512 million.

 

  Retail Banking’s net profit was 10.9% lower and Global Wholesale Banking’s rose 35.1%.
 

 

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(*)    Customer deposits + mutual funds

  

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(*)    In euros: +5.2%

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   41

 

¢ BRAZIL (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     2,295        4.3        (1.5     4,494        (18.5     (3.7

Net fees

     685        8.9        2.9        1,314        (14.3     1.2   

Gains (losses) on financial transactions

     (37     —          —          (20     —          —     

Other operating income*

     44        563.4        541.5        50        447.2        546.3   

Gross income

     2,986        4.7        (1.1     5,838        (20.4     (6.0

Operating expenses

     (1,196     5.6        (0.3     (2,328     (14.2     1.3   

General administrative expenses

     (1,074     6.8        0.8        (2,079     (13.7     1.9   

Personnel

     (591     7.5        1.6        (1,140     (13.7     2.0   

Other general administrative expenses

     (483     5.9        (0.1     (939     (13.7     1.9   

Depreciation and amortisation

     (122     (4.0     (9.6     (249     (18.7     (3.9

Net operating income

     1,791        4.2        (1.7     3,509        (24.0     (10.2

Net loan-loss provisions

     (933     3.1        (2.7     (1,837     (35.4     (23.7

Other income

     (166     16.2        10.0        (308     46.4        72.9   

Profit before taxes

     693        3.2        (2.7     1,364        (12.8     3.0   

Tax on profit

     (188     (7.0     (12.5     (391     1.2        19.5   

Profit from continuing operations

     504        7.5        1.6        974        (17.4     (2.4

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     504        7.5        1.6        974        (17.4     (2.4

Minority interests

     110        4.1        (1.8     215        (16.9     (1.9

Attributable profit to the Group

     395        8.5        2.6        758        (17.5     (2.5

BALANCE SHEET

            

Customer loans**

     71,475        4.3        0.1        71,475        0.3        4.1   

Trading portfolio (w/o loans)

     16,954        49.9        43.7        16,954        38.1        43.4   

Available-for-sale financial assets

     18,352        (7.3     (11.0     18,352        23.6        28.3   

Due from credit institutions**

     10,129        12.0        7.4        10,129        (9.3     (5.9

Intangible assets and property and equipment

     2,796        (0.0     (4.1     2,796        (5.7     (2.1

Other assets

     31,608        6.7        2.3        31,608        (2.0     1.7   

Total assets/liabilities & shareholders’ equity

     151,315        7.2        2.9        151,315        4.5        8.5   

Customer deposits**

     68,450        3.8        (0.4     68,450        (1.1     2.7   

Marketable debt securities**

     21,772        9.4        5.0        21,772        1.5        5.4   

Subordinated debt**

     4,821        5.1        0.9        4,821        54.0        59.9   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     16,122        16.6        11.9        16,122        10.6        14.9   

Other liabilities

     27,974        11.6        7.1        27,974        21.2        25.9   

Shareholders’ equity***

     12,176        3.3        (0.9     12,176        (9.0     (5.6

Other managed and marketed customer funds

     49,593        8.4        4.0        49,593        19.3        23.8   

Mutual and pension funds

     46,394        8.9        4.5        46,394        20.6        25.2   

Managed portfolios

     3,199        1.7        (2.5     3,199        2.7        6.6   

Managed and marketed customer funds

     144,636        6.2        1.9        144,636        6.8        10.9   

RATIOS (%) Y OPERATING MEANS

            

ROE

     13.18        0.60 p.          12.89        (0.24 p.  

Efficiency ratio (with amortisations)

     40.0        0.3 p.          39.9        2.9 p.     

NPL ratio

     5.78        0.04 p.          5.78        (0.71 p.  

NPL coverage

     94.8        (0.4 p.       94.8        3.5 p.     

Number of employees

     47,205        (2.3       47,205        (8.1  

Number of branches

     3,449        (1.1       3,449        (6.7  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*) In euros: +4.2%

  

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(*) In euros: +8.5%

 

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42   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ BRAZIL (all changes in local currency)

 

è Attributable profit in the second quarter of EUR 395 million, 2.6% higher than the first quarter due to:

 

    Flat costs and lower provisions (-2.7%) again in the second quarter.

 

    Gross income declined 1.1%, mainly due to net interest income (-1.5%) and lower trading gains.

 

è Attributable profit in the first half was 2.5% lower year-on-year at EUR 758 million.

 

    Pre-tax profit rose 3.0% due to control of costs (+1.3%) and lower provisions (-23.7%).

 

    Gross income declined 6.0% because of the 3.7% fall in net interest income and reduced trading gains. The change of portfolio mix continued and the squeezing of spreads on loans, which was not offset by the growth in volumes.

 

è Lending grew 4% year-on-year and deposits 5% (in the quarter they remained unchanged).

Santander Brazil is the country’s third largest private sector bank by assets and the largest foreign bank in the country. It operates in the main regions, with 3,449 branches and points of banking attention, 15,858 own-brand ATMs and around 30 million customers.

Economic environment

Brazil is the world’s seventh largest economy (in nominal GDP terms), according to the World Bank. GDP grew 1.9% year-on-year in the first quarter.

The labour market is still firm, with the jobless rate close to an historic low. The rate in April was 4.9%.

The central bank’s Selic stood at 11% (+25 b.p. in April, +100 b.p. since the beginning of the year and +300 b.p. in the last 12 months). These hikes should help to contain inflation, which was 6.52% in June and in the upper end of the target range (6.5%).

The system’s lending rose 1% in May (+13% year-on-year), mainly due to earmarked credit (+1% in the month and +22% year-on-year). State banks’ lending grew 19% in the last 12 months and that of private sector banks 5%.

Strategy

Santander Brazil is a universal bank focusing on retail banking. It is expanding its businesses via:

 

  Increase preferred banking customers and linkage: simple and efficient segmented products and services, which via a multichannel platform seek to maximize customer satisfaction.

 

  Recurrence and sustainability: growth of businesses with greater revenue diversification and rigorous risk management.

 

  Productivity: intense agenda of transformation in line with that of the financial industry.

 

  Disciplined use of capital and liquidity: to remain financially sound, manage regulatory changes and exploit growth opportunities.

The objectives for 2014 are:

 

  Grow the customer base and improve linkage.

 

  Focus on products and lower risk profile segments and ones with a high linkage capacity, such as mortgage loans, payroll, agro business and SMEs.

 

  Growth in funds aligned with assets.

 

  All associated with an increase in business productivity and enhanced efficiency.

Progress was made in the second quarter in the strategic guidelines. Of note from a commercial standpoint were:

 

1. Under the strategy to strengthen acquiring business, an agreement was reached to acquire via Santander GetNet Serviços para Meios de Pagamento, S.A. 100% of GetNet Tecnologia em Captura e Processamento de Transações H.U.A.H. S.A. (GetNet). The acquisition will give Banco Santander Brazil an indirect stake of 88.5% in GetNet. The transaction, subject to regulatory authorization, is expected to be completed during the second half of the year.

 

2. New means of payment product, known as Santander Pague Direto, in co-operation with Ambev, Brazil’s leading drinks producer, which offers solutions for SMEs and enables shops to pay for their orders with the Santander terminal more practically, quickly and safely.

 

3. Greater focus on core deposits (demand and savings) in order to increase linkage and customer transactions.

 

4. Launch of Santander Conta Conecta, a current account for the high-income segments and companies enabling payments to be received with cards in smartphones and tablets.
 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   43

 

 

Activity

Lending rose 4% year-on-year, with a focus on products with the greatest linkage. Of note was the 32% rise in mortgages, a market where Santander has a low penetration, and agro business (+12%), where the focus was intensified. Loans to large companies increased 11% and that to SMEs declined 8% in the last 12 months, affected by the review of the model in some sub-segments.

Deposits excluding repos increased 5% year-on-year. Demand and savings deposits rose 19% and mutual funds 25%.

In a lower growth environment in the second quarter, the balance of loans and funds remained stable. Mutual funds increased 4%.

The market shares of Santander Brazil in May were 8.0% in loans (11.8% in non-earmarked lending) and 7.5% in deposits.

Results

Attributable profit in the second quarter was EUR 395 million, 2.6% higher than in the first quarter.

Gross income declined 1.1%, mainly due to lower trading gains, resulting from the sharp fall in revenue from markets, and reduced net interest income (-1.5%), which was affected by the portfolio mix and reduced growth in lending. Fee income increased 2.9%, with that from securities up 39.3%, foreign trade 9.2% and cash management 6.2%.

 

Operating expenses were flat (-0.3%) and the efficiency ratio 40%.

Loan-loss provisions continued to perform well (-2.7%).

The NPL ratio was 5.78% (-71 b.p. in 12 months) and coverage 95%.

In the first half of 2014, gross income declined 6.0% year-on-year to EUR 5,838. Trading gains were negative (high in the first half of 2013 due to sales of portfolios). Net interest income was down 3.7%, due to the change of portfolio mix (reduced participation of higher risk/spread products), and squeezing of spreads on loans.

Fee income rose 1.2% to EUR 1,314 million, driven by cards (+11.6%).

Growth in operating expenses continued to slow down: they rose 1.3% in the first half, well below the inflation rate and reflecting the effort made to control them.

Loan-loss provisions were 23.7% lower year-on-year, continuing the downward trend of recent quarters.

Pre-tax profit rose 3.0% year-on-year to EUR 1,364 million and signaled a change of trend over the falls of previous quarters (-5.5% in the first quarter).

This growth was not reflected in attributable profit (EUR 758 million) because of the higher tax charge.

 

 

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(*) Customer deposits + mutual funds

 

 

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(*) In euros: +4.7%
 

 

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44   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ MEXICO (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     529        3.9        2.1        1,038        (1.8     7.2   

Net fees

     191        0.8        (1.0     381        (4.3     4.4   

Gains (losses) on financial transactions

     62        132.8        129.9        89        (21.3     (14.1

Other operating income*

     (7     (42.8     (44.1     (19     627.7        694.1   

Gross income

     775        8.7        6.9        1,488        (4.9     3.8   

Operating expenses

     (312     1.8        0.1        (619     2.6        11.9   

General administrative expenses

     (281     2.8        1.0        (554     2.7        12.0   

Personnel

     (148     4.0        2.2        (290     (2.6     6.2   

Other general administrative expenses

     (133     1.5        (0.3     (265     9.2        19.2   

Depreciation and amortisation

     (31     (6.3     (8.0     (64     1.5        10.8   

Net operating income

     463        13.9        12.1        870        (9.6     (1.3

Net loan-loss provisions

     (191     6.8        5.0        (369     13.4        23.7   

Other income

     (2     21.4        19.5        (3     —          —     

Profit before taxes

     271        19.4        17.6        497        (24.7     (17.9

Tax on profit

     (56     16.0        14.1        (105     26.7        38.2   

Profit from continuing operations

     214        20.4        18.5        392        (32.1     (25.9

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     214        20.4        18.5        392        (32.1     (25.9

Minority interests

     46        14.1        12.2        86        (37.6     (31.9

Attributable profit to the Group

     169        22.2        20.3        307        (30.4     (24.0

BALANCE SHEET

            

Customer loans**

     24,516        9.5        7.7        24,516        9.3        13.6   

Trading portfolio (w/o loans)

     11,603        2.7        1.0        11,603        (8.2     (4.6

Available-for-sale financial assets

     3,944        13.5        11.6        3,944        23.6        28.4   

Due from credit institutions**

     6,975        (16.4     (17.8     6,975        19.1        23.8   

Intangible assets and property and equipment

     397        0.3        (1.4     397        4.3        8.4   

Other assets

     5,494        (2.5     (4.2     5,494        15.1        19.6   

Total assets/liabilities & shareholders’ equity

     52,928        2.7        1.0        52,928        7.4        11.6   

Customer deposits**

     24,803        (3.1     (4.7     24,803        (6.4     (2.7

Marketable debt securities**

     3,818        53.0        50.4        3,818        18.8        23.5   

Subordinated debt**

     971        2.6        0.9        971        —          —     

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     7,840        32.4        30.2        7,840        62.4        68.8   

Other liabilities

     11,684        (8.8     (10.3     11,684        9.4        13.7   

Shareholders’ equity***

     3,812        1.3        (0.4     3,812        (6.4     (2.7

Other managed and marketed customer funds

     11,724        6.4        4.6        11,724        8.7        12.9   

Mutual and pension funds

     11,724        6.4        4.6        11,724        8.7        12.9   

Managed portfolios

     —          —          —          —          —          —     

Managed and marketed customer funds

     41,316        3.2        1.4        41,316        2.0        6.0   

RATIOS (%) Y OPERATING MEANS

            

ROE

     17.78        2.01  p.        16.90        (4.62  p.)   

Efficiency ratio (with amortisations)

     40.2        (2.7  p.)        41.6        3.0  p.   

NPL ratio

     3.52        (0.10  p.)        3.52        1.32  p.   

NPL coverage

     96.6        (2.0  p.)        96.6        (46.1  p.)   

Number of employees

     14,859        0.1          14,859        4.2     

Number of branches

     1,293        1.1          1,293        6.4     

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*) In euros: +13.9%

 

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(*) In euros: +22.2%
 

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   45

 

¢ MEXICO (all changes in local currency)

 

è Attributable profit of EUR 169 million, 20.3% more than in the first quarter:

 

    Gross income increased 6.9%, driven by net interest income and trading gains.

 

    Costs were flat.

 

    Higher loan-loss provisions (+5.0%).

 

è Attributable profit was 24.0% lower in the first half at EUR 307 million).

 

    This was due to higher provisions (larger volumes and change to expected loss in the commercial portfolio) and a higher tax charge.

 

    Gross income increased 3.8% (net interest income and fee income: +6.4%).

 

    Operating expenses rose 11.9%, due to the expansion policy.

 

è Lending and deposits excluding repos grew 19% and 7% year-on-year, respectively.

Santander is the third largest banking group in Mexico by business volume, with a market share in loans of 14.1% and 13.4% in deposits. It has 1,293 branches and 10 million customers.

Economic environment

Activity was still weak, due to low domestic demand. GDP grew at an annualized rate of 1.8% in real terms in the first quarter of 2014. In the context of low economic growth and low inflation (3.5%), the Bank of Mexico cut its benchmark rate by 50 b.p. in June to 3.0%. In May, the banking system’s loans rose 9% year-on-year and deposits 11%.

The government presented its secondary energy legislation. Already approved by the Senate, it is under analysis by the lower house of Congress. The reform of the telecoms sector has already been approved by the Congress. Both reforms are expected to be executed in the second half of the year.

Strategy

The focus on high income and SME segments continued, maintaining leadership in the latter in lending through packets of products and services, as well as attention models tailored to their needs.

The development of models and processes to attract new clients was reinforced for products such as funds capturing, insurance, credit cards, mortgages and personal loans.

The customer vision was strengthened with CRM tools and the development of various channels for individuals and companies, with a push for campaigns that foster linkage.

The branch expansion plan begun in 2012 continued: 9 new branches were opened in the second quarter for a total of 112 since the project started. As regards the attention model for high-income clients, the number of specialized Select offices rose from 66 in 2012 to 113 in June 2014.

Activity

Lending grew 19% year-on-year, double that of the banking system. Mortgages rose 32%, SMEs 27% and companies 20%. Deposits excluding repos rose 7%, backed by demand ones (demand: +18%; time: -10%). Lending was up 7% over the first quarter and deposits were unchanged due to the strategy of reducing time deposits.

Results

Gross income rose 6.9% over the first quarter, with a mixed performance of the main lines. Net interest income increased 2.1% due to higher volumes and management of spreads. Fee income was down 1.0% and trading gains increased because of the valuation of treasury positions following the fall in interest rates.

Operating expenses were flat and provisions rose 5.0%. The NPL ratio was 3.52% and coverage 97%. Credit quality was similar to the system’s average.

Attributable profit was EUR 169 million, 20.3% more than the first quarter.

Net interest income in the first half was 7.2% higher than in the same period of 2013 (due to the net effect of larger volumes, the drop in interest rates and the change of mix) and fee income 4.4%. Trading gains fell 14.1% (wholesale banking operations in the first half of 2013 were not repeated).

Operating expenses were 11.9% higher year-on-year due to greater installed capacity and provisions rose 23.7%, mostly because of the growth in volumes. The tax rate rose from 13% to 21% between June 2013 and June 2014.

The efficiency ratio was 41.6% and the recurrence ratio 68.7%. ROE was 16.9%.

 

 

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(*)    Customer deposits + mutual funds

  

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(*)    In euros: +8.7%

 

 

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Table of Contents
46   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ CHILE (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     447        9.6        10.3        856        4.9        26.6   

Net fees

     78        (3.4     (2.8     160        (19.3     (2.6

Gains (losses) on financial transactions

     20        (49.3     (48.9     59        (30.1     (15.7

Other operating income*

     5        15.0        15.7        10        (24.4     (8.8

Gross income

     551        3.4        4.0        1,084        (2.4     17.8   

Operating expenses

     (210     4.5        5.2        (411     (13.8     4.0   

General administrative expenses

     (197     9.3        10.0        (377     (10.6     7.9   

Personnel

     (123     14.2        14.8        (231     (11.3     7.0   

Other general administrative expenses

     (74     2.1        2.7        (146     (9.4     9.2   

Depreciation and amortisation

     (13     (36.5     (36.0     (34     (38.2     (25.4

Net operating income

     341        2.7        3.3        672        6.2        28.1   

Net loan-loss provisions

     (118     1.6        2.2        (234     (22.5     (6.6

Other income

     (3     (61.9     (61.4     (9     —          —     

Profit before taxes

     220        5.4        6.0        429        28.8        55.3   

Tax on profit

     (29     (13.6     (13.1     (62     35.5        63.4   

Profit from continuing operations

     192        8.9        9.6        367        27.7        54.1   

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     192        8.9        9.6        367        27.7        54.1   

Minority interests

     59        12.1        12.7        113        29.1        55.7   

Attributable profit to the Group

     132        7.6        8.2        255        27.1        53.3   

BALANCE SHEET

            

Customer loans**

     28,701        2.5        1.4        28,701        (4.6     8.7   

Trading portfolio (w/o loans)

     2,106        19.3        18.0        2,106        43.2        63.3   

Available-for-sale financial assets

     1,796        (26.8     (27.6     1,796        (24.1     (13.5

Due from credit institutions**

     2,851        (2.4     (3.5     2,851        (8.7     4.1   

Intangible assets and property and equipment

     281        (10.0     (11.0     281        (17.4     (5.8

Other assets

     2,091        (18.4     (19.3     2,091        (21.4     (10.4

Total assets/liabilities & shareholders’ equity

     37,826        (0.5     (1.6     37,826        (5.5     7.7   

Customer deposits**

     19,929        (2.5     (3.6     19,929        (9.3     3.4   

Marketable debt securities**

     6,146        13.8        12.5        6,146        2.0        16.2   

Subordinated debt**

     948        (14.6     (15.6     948        (8.8     4.0   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     4,643        2.1        0.9        4,643        (1.0     12.8   

Other liabilities

     3,941        (2.5     (3.6     3,941        (1.8     11.9   

Shareholders’ equity***

     2,219        (10.4     (11.4     2,219        (4.1     9.4   

Other managed and marketed customer funds

     6,346        8.2        7.0        6,346        11.6        27.2   

Mutual and pension funds

     4,850        9.5        8.3        4,850        11.5        27.1   

Managed portfolios

     1,496        4.1        2.9        1,496        11.9        27.6   

Managed and marketed customer funds

     33,368        1.7        0.5        33,368        (3.9     9.6   

RATIOS (%) Y OPERATING MEANS

            

ROE

     23.26        2.71  p.        22.07        6.09  p.   

Efficiency ratio (with amortisations)

     38.2        0.4  p.        37.9        (5.0  p.)   

NPL ratio

     5.94        (0.05  p.)        5.94        0.13  p.   

NPL coverage

     51.7        1.0  p.        51.7        1.8  p.   

Number of employees

     11,971        (1.1       11,971        (1.3  

Number of branches

     481        (0.8       481        (4.0  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

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(*) In euros: +2.7%

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(*) In euros: +7.6%
 

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   47

 

¢ CHILE (all changes in local currency)

 

è Attributable profit of EUR 132 million, 8.2% more than the first quarter:

 

    Gross income increased 4.0% and operating expenses 5.2% because of salary agreement, new developments and investment in technology.

 

    Loan-loss provisions rose 2.2%.

 

è Attributable profit in the first half was 53.3% higher year-on-year at EUR 255 million.

 

    Gross income grew 17.8%, driven by net interest income (+26.6%) from the rise in inflation and the growth of volumes in target segments.

 

    Operating expenses were up 4.0%, in line with inflation.

 

    Loan-loss provisions were 6.6% lower due to the reduction in the irregular portfolio in consumer credit and corporate loans, and higher recoveries.

 

è Lending grew 9% year-on-year and funds 8% (+1% and -1% respectively, quarter-on-quarter).

Santander is the leading bank in Chile in terms of assets and customers, with a marked focus on retail activity (individuals and SMEs). Its market share in loans is 19.2% and 16.5% in deposits. Of note is its share of loans to individuals; it is the leader in consumer finance (market share of 24.7%) and mortgages (20.7%). It has 481 branches, 1,753 ATMs and 3.5 million customers.

Economic environment

The economy grew 2.6% year-on-year in the first quarter, a slower pace of growth because of lower private investment and reduced growth in private consumption. The labour market remained strong, with the unemployment rate at 6.1% in April. Inflation was 4.7% and the central bank’s key rate remained at 3.75%.

The system’s total lending grew 10% year-on-year and deposits 6% (excluding Corpbanca’s lending in Colombia).

Strategy

The Group continued to focus on ensuring long-term profitability in a scenario of lower spreads and greater regulation. The strategic plan recognises the importance of putting the customer at the centre and seeks to consolidate the franchise and leadership positions. The objective is to be the best valued bank through four pillars: improve the quality of customer attention; focus on retail banking (especially medium

and high income customers) and companies (particularly transaction banking); manage risks conservatively and continuously improve operational processes.

Activity

Lending rose 9% year-on-year, with credit to the medium and high income segment up 16%, 7% to SMEs and 10% to companies. In deposits the Bank continued its funding strategy, giving importance to demand deposits. Deposits and mutual funds increased 8% in 12 months (deposits: +5%; mutual funds: +27%). In the second quarter loans rose 1% and deposits plus mutual funds declined 1%, because of term deposits balances.

Results

Gross income rose 4.0% in the second quarter, spurred by net interest income (+10.3%). Operating expenses increased 5.2%, due to the annual salary adjustment stipulated in the collective bargaining agreement, as well as further developments and investments in technology. Loan-loss provisions grew 2.2%, although they were below the 2013 quarterly average.

In the first half of 2014, gross income increased 17.8% year-on-year:

 

  Net interest income was 26.6% higher, mainly due to the growth of volumes in target segments (medium and high income, SMEs and companies), the positive impact of the UF inflation-indexed portfolio (+3.1% in the first half compared to +0.1% in the same period of 2013) and the improved deposit mix.

 

  Fee income was 2.6% lower, because of that from insurance and cash management. Those from transaction banking and international business increased.

 

  Trading gains declined 15.7%, because of the results obtained in the sale of portfolios in 2013, which were not repeated in 2014.

Operating expenses were up 4.0%, due to the effects pointed out for the quarter-on-quarter performance.

Loan-loss provisions declined 6.6%, benefiting from the higher recoveries and the reduction in the irregular portfolio in consumer credit and corporate loans. The risk premium remained stable, with a NPL ratio of 5.94% and coverage of 52%.

After tax and minority interests, attributable profit increased 53.3% year-on-year.

The efficiency ratio was 37.9%, the recurrence ratio 42.4% and ROE 22.1%.

 

 

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(*) Customer deposits + mutual funds

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(*) In euros: +3.4%
 

 

 

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48   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

Argentina (all changes in local currency)

Attributable profit of EUR 79 million, 50.2% more than the first quarter in local currency, partly due to high trading gains from exchange rate volatility.

Profit in the first half was EUR 135 million, up 29.6% year-on-year. Gross income rose 40.3% (higher net interest income from greater volumes, fee income and trading gains); costs increased 40.6% (largely due to inflation, salary increases agreed with trade unions and more branches) and provisions were 77.9% higher from a small base. Net operating income after provisions rose 32.5%.

The NPL ratio was 1.76% and coverage 133%.

The GDP continued to slow down (-0.2% year-on-year in the first quarter). Inflation is high and interest rates on the liabilities side were cut down to 21.7% in July, after reaching 27% in the first quarter, following the adjustment in the exchange rates in January. The NPL ratio of the whole financial system was 1.9%, coverage 143%, levels of liquidity are high and the capital ratio 13.8%. Lending grew 24% year-on-year and deposits 32%.

Santander Rio’s business growth was in line with that of the banking system. Lending and deposits increased 30%. Santander Río is one of the country’s leading banks, with a market share of 9.1% in loans and 9.2% in deposits. It has 386 branches and 2.5 million customers.

The Bank continued to focus on transactional services, collections and means of payment through an offer tailored to the needs of each customer segment. The objective is to continue to increase recurring revenues, with low cost demand deposits and higher income from services.

The commercial strategy continued to focus on strengthening penetration and linkage in the high-income and SMEs segments, developing improvements in the functionalities of key products and measures to enhance the quality of service. This is increasing the linkage and profitability of these clients.

The Bank is continuing to expand and transform its branch network. It opened nine new branches in the second quarter, implemented new mobile banking functionalities and continued to upgrade its website, a process that will continue during 2014, adding new functionalities and designs to enhance users’ experience

Uruguay (all changes in local currency)

Attributable profit of EUR 12 million in the second quarter, 7.6% lower than in the first quarter in local currency. The first half profit was 9.0% higher year-on-year at EUR 25 million. Gross income up 15.4% and operating expenses 16.8%. The higher costs were due to the efficiency improvement plan. Excluding it, costs rose 13.4%.

The Group maintained its leadership in Uruguay. Santander is the largest private sector bank in the country, with a market share in lending of 18.7% and 15.3% in deposits. The consumer finance company Creditel is the best positioned and with the highest brand recognition. Overall, the Group has 85 branches and 450,000 customers.

Inflation remained high at close to 9% in June, above the target range of 3%-7%. The government implemented a series of measures which lowered inflation in the second quarter to just 0.6%. The currency market was more stable and the level of liquidity led to a cut in the 30-day treasury bill rate from 15.5% to 11.3% at the end of June. Sharp depreciation of the peso against the dollar (-11% in year-on-year terms).

The system’s lending grew 20% and deposits 19%. The Bank’s growth in lending was 23% and 15% in deposits. Credit quality continues to be excellent: the NPL ratio was 0.79% and coverage 316%.

The Group continued to progress in developing retail banking: consumer credit grew 25% in pesos, loans to SMEs 32% and retail deposits represented 77% of total funding. The focus in 2014 is on quality customer service and a value offer adjusted to clients’ needs and through the most adequate channel.

The Bank’s priority for companies and corporates is to be the transactional bank, increasing linkage and developing innovative products.

In short, the Bank continued to advance in its goals of generating more recurring results, customer business, optimisation of costs and efficiency improvement.

 

 

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(*)      In euros: +42.3%

  

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(*)      In euros: -11.8%

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   49

 

 

Peru (all changes in local currency)

Attributable profit was EUR 6 million in the second quarter, 24.2% more than the first quarter in local currency, and EUR 10 million in the first half (+26.8% y-o-y).

Business expanded. Gross income was 34.8% higher than in the first half of 2013, fuelled by higher lending, improved spreads and better treasury results. Costs rose 33.0% after the start-up of a new financing company specialised in auto finance. Excluding this new business, gross income grew 30%, costs 20% and profit 27%.

The economy grew 4.8% year-on-year in the first quarter but with a slightly slower pace in the second quarter, due to the fall in metal prices, reduced external demand and lower private sector growth than expected. The economy is expected to expand a little more in the in the second half of the year, driven by domestic demand, public works and new mining projects underway.

Year-on-year inflation was 3.5% in June. In this environment, the central bank cut its benchmark rate by 25 b.p. to 3.75% and adopted measures to reduce and make more flexible cash reserve requirements in order to boost liquidity. The sol depreciated 6.4% against the euro during the second quarter (6% in the first half). The budget surplus was 6.0% of GDP in the first quarter and public debt stood at 18% of GDP, one of the lowest in the region. The country has currency reserves that exceed 30% of GDP.

Santander is focusing on retail banking and investment banking with the Group’s global clients, companies and institutions. Lending rose 26% year-on-year and deposits declined 12%, due to the decline in other assets of the balance sheet.

The efficiency rate was 33.9%, the NPL ratio 0.16% and coverage extraordinarily high.

A new auto finance company began to operate in 2013, together with a well-known international partner with a great deal of experience in Latin America. The company has a specialised business model, focused on service and accessible payments that facilitate the purchase of new cars. Santander operates with all brands and dealers in Peru.

Colombia

Banco Santander de Negocios Colombia, the Group’s new subsidiary in the country, began to operate in January 2014.

Colombia is a strategically important market for Grupo Santander in order to bolster the value of its franchise in Latin America. It is the third most populated country and has a high growth potential due to the country’s plans for economic and social development. Foreign investment in the country underscores this potential; there is growing interest among companies to set up in Colombia.

The new bank has capital of $100 million. Its target market is the corporate one, with a special emphasis on global clients, clients of the Group’s International Desk and those local clients becoming more international.

Santander Negocios Colombia has a banking licence that allows it to operate as a local bank for all purposes. It will focus on offering investment banking products, treasury and risk hedging products, foreign trade financing and working capital products in local currency, such as confirming. It also has a robust online banking channel for clients’ transactions in local payments.

 

 

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(*) In euros: +24.9%

 

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50   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

¢ UNITED STATES (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     1,139        3.8        3.9        2,237        9.9        14.8   

Net fees

     173        5.3        5.4        336        17.8        22.9   

Gains (losses) on financial transactions

     15        (45.1     (45.0     44        (34.5     (31.6

Other operating income*

     32        97.2        97.4        49        —          —     

Gross income

     1,359        4.1        4.2        2,666        12.5        17.4   

Operating expenses

     (473     (0.6     (0.5     (949     4.6        9.2   

General administrative expenses

     (428     2.7        2.8        (844     2.5        7.0   

Personnel

     (247     5.2        5.3        (481     0.3        4.7   

Other general administrative expenses

     (181     (0.5     (0.4     (363     5.5        10.2   

Depreciation and amortisation

     (45     (23.9     (23.8     (105     25.1        30.6   

Net operating income

     886        6.7        6.9        1,716        17.4        22.5   

Net loan-loss provisions

     (499     (8.8     (8.6     (1,046     71.7        79.2   

Other income

     (3     33.5        33.7        (5     (81.2     (80.4

Profit before taxes

     384        36.7        36.8        665        (19.3     (15.7

Tax on profit

     (120     51.8        51.9        (199     (18.1     (14.5

Profit from continuing operations

     264        30.8        30.9        466        (19.8     (16.3

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     264        30.8        30.9        466        (19.8     (16.3

Minority interests

     65        49.0        49.1        109        4.1        8.7   

Attributable profit to the Group

     199        25.7        25.8        356        (25.1     (21.8

BALANCE SHEET

            

Customer loans**

     60,006        1.6        0.6        60,006        2.2        6.7   

Trading portfolio (w/o loans)

     248        96.1        94.2        248        (0.5     3.9   

Available-for-sale financial assets

     8,228        (8.3     (9.1     8,228        (27.8     (24.6

Due from credit institutions**

     2,228        7.9        6.9        2,228        32.7        38.6   

Intangible assets and property and equipment

     4,594        41.5        40.2        4,594        370.1        390.9   

Other assets

     6,559        27.5        26.3        6,559        3.0        7.6   

Total assets/liabilities & shareholders’ equity

     81,864        4.1        3.1        81,864        3.1        7.7   

Customer deposits**

     39,878        0.8        (0.1     39,878        (4.2     0.0   

Marketable debt securities**

     14,373        15.6        14.5        14,373        32.9        38.8   

Subordinated debt**

     680        (0.5     (1.4     680        (65.5     (64.0

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions**

     12,580        4.4        3.4        12,580        (6.0     (1.9

Other liabilities

     5,067        7.2        6.2        5,067        50.5        57.2   

Shareholders’ equity***

     9,287        1.0        0.1        9,287        13.1        18.1   

Other managed and marketed customer funds

     5,731        7.0        6.0        5,731        (8.6     (4.6

Mutual and pension funds

     844        0.2        (0.8     844        (40.9     (38.3

Managed portfolios

     4,887        8.3        7.2        4,887        0.9        5.4   

Managed and marketed customer funds

     60,661        4.5        3.6        60,661        (0.0     4.4   

RATIOS (%) Y OPERATING MEANS

            

ROE

     8.54        1.00  p.        8.11        (3.60  p.)   

Efficiency ratio (with amortisations)

     34.8        (1.6  p.)        35.6        (2.7  p.)   

NPL ratio

     2.93        0.05  p.        2.93        (0.03  p.)   

NPL coverage

     165.0        1.7  p.        165.0        8.5  p.   

Number of employees

     15,594        1.0          15,594        6.5     

Number of branches

     811        (0.5       811        (2.9  

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses
(**) Including all on-balance sheet balances for this item
(***) Not including profit of the year

 

 

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(*) In euros: +6.7%

LOGO

 

(*) In euros: +25.7%
 

 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   51

 

¢ UNITED STATES (all changes in dollars)

 

è Attributable profit in the second quarter of $272 million, 25.8% more than the first quarter.

 

    Gross income rose 4.2% spurred by net interest income and fee income.

 

    Operating expenses were flat (-0.5%).

 

    Loan-loss provisions fell 8.6%, due to SCUSA’s lower needs.

 

è Profit was 21.8% lower in the first half year-on-year.

 

    Net operating income rose 22.5%, spurred by gross income (+17.4%).

 

    Loan-loss provisions were 79.2% higher because of the greater initial requirement of provisions for SCUSA linked to its large volume of new lending and retaining loans.

 

è Lending increased 7% year-on-year mainly due to SCUSA. Deposits were flat because of the strategy pursued by Santander Bank.

Santander US includes retail banking activity via Santander Bank and Banco Santander Puerto Rico and consumer financing via its stake in Santander Consumer USA (SCUSA).

Santander Bank, with 703 branches and 1.9 million customers, is developing a business model focused on retail clients and companies. It operates in the northeast of the country, one of the most prosperous (22% of GDP).

Santander Puerto Rico has 54 branches, 414,000 customers and market shares of 10.7% in loans and 12.6% in deposits, in addition to 54 shops to tend to consumer clients. It focuses on individuals and companies.

SCUSA, based in Dallas, specialises in consumer finance, particularly loans and leasing of new and used vehicles. It is mainly focused on retail clients but also on dealers, consumer credits without guarantees and servicing of portfolios for third parties.

Economic environment

Business was conducted in an environment of moderate growth in which the Federal Reserve kept interest rates at lows. Other unconventional stimulus measures such as quantitative easing are less expansive as the Fed continued to reduce the monthly volume of purchasing bonds, a tapering policy begun at the end of 2013.

At its meeting in June, the Fed maintained its moderately optimistic tone as regards the medium-term outlook and remained committed to economic stimulus. The market, however, continues to anticipate the effects of an interest rate rise in the middle of 2015.

The system’s total lending grew 4% year-on-year and deposits rose 5%.

The sale and financing of new and used vehicles continued to rise since the crisis of 2008. After growing 8% year-on-year in 2013, sales spurted in the second quarter of 2014, following a slowdown at the beginning of the year due to bad weather. The expectations for the whole year remain good, backed by the age of the stock of cars, the favourable macroeconomic conditions and the easy access to financing.

Retail banking

Banco Santander’s strategy in retail banking in the US is developed through Santander Bank and Banco Santander Puerto Rico.

Santander Bank continued to advance in developing new businesses and products. These include the consolidation of operations in auto finance, which is expected to be one of the main sources of growth in the coming years, obtaining synergies from the Group’s global experience and from SCUSA’s local one.

Loans to companies (commercial and industrial) continued to grow, led by Global Banking and Markets (GBM), after having concluded successfully the transfer of large corporates, which enabled the team to be strengthened and reorganised.

Of note in the retail segment is the good functioning of the innovative Extra20 product launched at the end of 2013. Its main objective is to capture new clients, increase linkage and grow demand deposits (core).

Noteworthy in cards was the launch of Bravo, a product aimed at the high-income segment. Its features make it very competitive.

Lending rose 1% in the second quarter and 3% since the end of 2013. Year-on-year growth was 3% compared to declines in previous quarters.

In deposits, the strategy continued to concentrate on boosting core demand deposits and reducing time deposits. There was also significant increased penetration of deposits with public institutions (government banking). Total deposits, excluding repos, were almost unchanged from the first quarter (+0.2%) and increased 1% year-on-year.

As for results, attributable profit was $111 million in the second quarter, 3.1% more than the first.

 

 

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52   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

 

Growth was backed by the most recurring revenues (+4.9%), due to higher net interest income (+6.4%) which reflected greater lending. Fee income remained stable (-0.4%), despite the negative impact of new regulations on overdrafts introduced in May 2014.

Operating expenses were flat in the second quarter and provisions were more “normal”. They rose $35 million in the second quarter, compared to releases in the first.

Attributable profit was $219 million in the first half of 2014, 28.5% lower than in the same period of 2013.

This was due to lower gross income (-10.4%), affected by the reduction in lending and higher costs (+11.9%), reflecting the effort made in technology (ATMs, mobile banking and cards), and particularly in regulatory compliance, as provisions were lower year-on-year.

Credit quality remained good, with a NPL ratio of 2.05% (-17 b.p. since June 2013) and coverage of 89%, reflecting the improvement in the composition of the portfolio together with strict risk management.

Santander Puerto Rico is recognized among its competitors for its good credit quality, capital ratios, liquidity and quality of service.

Lending dropped 7% quarter-on-quarter and 11% year-on-year, due to deleveraging in the public sector which was partly offset by growth in consumer credit and SMEs. Deposits declined 6% in the quarter and 11% over June 2013, mainly due to the strategy of reducing confirming which requires collateral in cash.

Attributable profit was $20 million in the quarter, 8.5% more than the first quarter thanks to the favourable evolution of revenues, costs and provisions, and $39 million in the first half (-44.1% year-on-year). Net operating income grew 10.8%,

offset by larger provisions, and there was a one-off positive impact on tax in 2013 from the sale of a portfolio.

Consumer finance

SCUSA completed in the first quarter its IPO and listing on the New York Stock Exchange.

During the second quarter SCUSA continued its auto finance expansion plan on several fronts, such as organic growth based on agreements with brands and groups of dealers, strategic alliances (the one with Chrysler and another in the second quarter) and growth in the platform of direct loans via the Internet. More diversification measures were developed through agreements enabling consumer credit without guarantees to keep on growing.

SCUSA also continued to seek expansion opportunities in servicing portfolios for third parties. It signed an agreement in the second quarter with Citizens Bank of Pennsylvania to sell, while maintaining servicing portfolios, the prime portfolio of auto finance. This agreement joined the one already existing with Bank of America.

Regarding activity and results, the growth trend in volumes continued in the second quarter (+3% over the first and +21% y-o-y), which was reflected in the rise in gross income (+1.6% and +41.0%, respectively) which in the year-on-year comparison has not yet fully fed through to profit because of the greater initial requirement of provisions linked to strong lending and retaining loans of recent quarters.

SCUSA’s attributable profit was $141 million in the second quarter, 56.8% more than the first. However, larger provisions from the growth in new lending reduced profit growth in the first half ($231 milion) to 7.3% year-on-year. The trend, however, was clearly better than in the first quarter when profit was 39% lower year-on-year.

 

 

LOGO

 

(*) Customer deposits +mutual funds

LOGO

 

(*) In euros: +4.1%
 

 

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INFORMATION BY PRINCIPAL SEGMENTS   FINANCIAL REPORT 2014   53

 

¢ CORPORATE ACTIVITIES (EUR million)

 

     2Q’14     1Q’14     %     1H’14     1H’13     %  

INCOME STATEMENT

            

Net interest income

     (489     (534     (8.4     (1,023     (1,083     (5.6

Net fees

     (6     (8     (28.4     (14     (31     (54.5

Gains (losses) on financial transactions

     248        302        (17.7     550        590        (6.8

Other operating income

     10        16        (37.5     25        64        (60.2

Dividends

     10        5        94.4        15        8        77.3   

Income from equity-accounted method

     (15     0        —          (15     (6     167.1   

Other operating income/expenses

     15        10        47.7        26        61        (57.8

Gross income

     (237     (224     5.5        (461     (460     0.3   

Operating expenses

     (197     (191     3.0        (389     (353     10.2   

General administrative expenses

     (156     (164     (5.1     (320     (284     12.7   

Personnel

     (62     (67     (7.7     (129     (131     (1.5

Other general administrative expenses

     (94     (97     (3.4     (192     (153     24.9   

Depreciation and amortisation

     (41     (27     52.4        (69     (69     (0.2

Net operating income

     (434     (416     4.3        (850     (812     4.6   

Net loan-loss provisions

     (1     1        —          0        (218     —     

Other income

     (67     (72     (7.2     (139     (155     (10.2

Ordinary profit before taxes

     (502     (487     3.2        (989     (1,185     (16.5

Tax on profit

     59        79        (25.7     137        121        13.3   

Ordinary profit from continuing operations

     (444     (408     8.8        (852     (1,064     (19.9

Net profit from discontinued operations

     —          —          —          —          —          —     

Ordinary consolidated profit

     (444     (408     8.8        (852     (1,064     (19.9

Minority interests

     (0     (3     (91.6     (3     (2     43.8   

Ordinary attributable profit to the Group

     (444     (405     9.4        (849     (1,062     (20.1

Net capital gains and provisions

     —          —          —          —          —          —     

Attributable profit to the Group

     (444     (405     9.4        (849     (1,062     (20.1

BALANCE SHEET

            

Trading portfolio (w/o loans)

     3,297        2,947        11.9        3,297        5,291        (37.7

Available-for-sale financial assets

     6,863        6,892        (0.4     6,863        22,492        (69.5

Investments

     542        276        96.3        542        206        163.2   

Goodwill

     26,663        26,056        2.3        26,663        24,910        7.0   

Liquidity lent to the Group

     24,882        28,985        (14.2     24,882        30,605        (18.7

Capital assigned to Group areas

     70,229        70,542        (0.4     70,229        70,103        0.2   

Other assets

     53,467        49,007        9.1        53,467        57,661        (7.3

Total assets/liabilities & shareholders’ equity

     185,943        184,706        0.7        185,943        211,269        (12.0

Customer deposits*

     1,563        1,379        13.4        1,563        7,658        (79.6

Marketable debt securities*

     60,754        62,102        (2.2     60,754        73,211        (17.0

Subordinated debt*

     5,263        4,173        26.1        5,263        4,412        19.3   

Other liabilities

     34,084        32,724        4.2        34,084        45,040        (24.3

Group capital and reserves**

     84,279        84,328        (0.1     84,279        80,947        4.1   

Other managed and marketed customer funds

     —          —          —          —          —          —     

Mutual and pension funds

     —          —          —          —          —          —     

Managed portfolios

     —          —          —          —          —          —     

Managed and marketed customer funds

     67,580        67,654        (0.1     67,580        85,282        (20.8

OPERATING MEANS

            

Number of employees

     2,556        2,527        1.1        2,556        2,567        (0.4

 

(*) Including all on-balance sheet balances for this item
(**) Not including profit of the year

 

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54   FINANCIAL REPORT 2014   INFORMATION BY PRINCIPAL SEGMENTS

 

n CORPORATE ACTIVITIES

 

è Corporate Activities registered a loss of EUR 444 million in the second quarter, in line with the EUR 405 million loss in the first quarter.

 

è The loss in the first half was EUR 849 million, 20% better than the EUR 1,062 million in the same period of 2013 due to the better evolution of net interest income and lower provisions.

Within Corporate Activities, the Financial Management area conducts the global functions of balance sheet management, both structural interest rate and liquidity risk (the latter via issues and securitizations), as well as the structural position of exchange rates:

 

  Interest rate risk is actively managed by taking market positions. This management seeks to soften the impact of interest rate changes on net interest income, and is done via bonds and derivatives of high credit quality and liquidity and low consumption of capital.

 

  The objective of structural liquidity management is to finance the Group’s recurring activity in optimum conditions of maturity and cost, maintaining an appropriate profile (in volumes and maturities) by diversifying the funding sources.

 

  Management of the exposure to exchange rate movements in equity and in the units results in euros, is also carried out on a centralized basis. This management (dynamic) is conducted through exchange-rate derivatives, optimizing at all times the financial cost of hedging.

Hedging of net investments in the capital of businesses abroad aims to neutralize the impact on capital of converting into euros the balances of the main institutions that are consolidated whose currency is not the euro.

The Group’s policy immunizes the impact, which, in situations of high volatility in the markets, sudden changes in interest rates would have on these exposures of a permanent nature. The investments that are currently hedged are those in Brazil, UK, Mexico, Chile, USA and Poland and the instruments used are spot, FX forwards or tunnel options. EUR 17,778 million are currently hedged.

Exposures of a temporary nature – those regarding results that the Group’s units will contribute in the next 12 months in non-euro currencies – are also managed on a centralized basis in order to limit their volatility in euros.

Meanwhile and separately from the financial management described here, Corporate Activities manages all capital and reserves and allocations of capital to each of the units, as well as providing the liquidity that some of the business units might need. The price at which these operations are carried out is the market rate (euribor or swap) plus the risk premium, which in concept of liquidity, the Group supports for immobilizing the funds during the life of the operation.

Lastly, and marginally, the equity stakes of a financial nature that the Group takes within its policy of optimizing investments are reflected in Corporate Activities.

The main developments were:

 

  Net interest income was EUR 489 million negative compared to EUR 534 million negative in the first quarter. The loss in the first half was EUR 1,023 million, 5.6% lower than the same period of 2013. This improvement was partly due to the lower cost of issuances as a result of lower recourse to the market (directly related to reduced funding needs from the gap between loans and deposits).

 

  Trading gains, which incorporate those derived from the centralized management of the interest rate and exchange rate risk of the parent bank as well as that from equities, were EUR 550 million positive in the first half, lower than in the same period of 2013.

 

  Operating expenses were virtually unchanged from the first quarter of 2014, but higher over the first half of 2013, due to the combined effect of slightly better personnel costs (where the efficiency plans started to bear the first fruits), and the higher costs related to ongoing corporate transactions, which are recorded in the Corporate Centre until their effective entry into force. Costs related to the implementation of the various regulations are also recorded here.

 

  Loan-loss provisions had no impact in 2014, compared to EUR 218 million in the first half of 2013, a period that recorded a charge stemming from the integration process in Spain.

 

  Other income includes the net between provisions and writedowns and positive results. This figure was EUR 139 million negative in the first half compared to EUR 155 million negative in the same period of 2013.

 

  Lastly, the tax line recorded a recovery of EUR 137 million for the first half.
 

 

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INFORMATION BY SECONDARY SEGMENTS   FINANCIAL REPORT 2014   55

 

 

¢ RETAIL BANKING

 

è Second quarter attributable profit of EUR 1,450 million, 16.7% more than the first quarter (+15.2% excluding the exchange rate impact), due to:

 

    Gross income up 2.0%.

 

    Flat costs (-0.6%).

 

    Lower provisions (-6.7%).

 

è Profit was 8.8% higher than in the first quarter of 2013 due to exchange rates:

 

    Excluding this impact, profit was 18.6% higher due to a 7.3% rise in net interest income and lower provisions.

 

è Loans were up 1% and deposits down 3%, both quarter-on-quarter and year-on-year, at constant exchange rates.

Retail banking generated 84% of the Group’s operating areas gross income and 69% of attributable profit in the first half of 2014.

Strategy

The Bank continued to make progress in the programme of transforming Retail Banking begun in 2013. Its central planks are to improve the experience of customers with the Bank, specialize the management of each segment and develop a multi-channel distribution model that is more efficient and tailored to changing clients’ needs. At the same time, innovation in the way of working is being fostered, and opportunities linked to the Group’s international positioning fully exploited. The overriding goal of this programme is to strengthen customer relations and loyalty.

Several measures taken in the last few months underscore the progress made in various countries, including:

1. Santander Advance: the Advance Programme was launched in Spain in April and in its first months is meeting the high expectations.

The aim is to not only support SMEs financially, but also assume an integral commitment to their development and growth. The programme has a strong financial offer (which is adjusted in each market on the basis of its features and the positioning of the bank with a mixed focus of traditional and non-traditional financing), as well as non-financial support measures (talent and training, support for internationalization, fostering employment, and recruitment and placement, a dedicated jobs portal and a programme of Santander scholarships).

New lending under this programme in Spain in the two months since the launch amounted to EUR 4,000 million, notably improving the trend of previous months. Moreover, more than 9,000 new clients were captured in the first nine weeks, a faster pace of weekly capturing than before the launch of the programme.

Meanwhile, more than 3,000 SMEs participated in non-financial Advance initiatives. Of note was the holding of more than 80 workshops on SME issues in Santander branches in 17 regions, which were attended by more than 1,000 SMEs. Training sessions were given directly to more than 450 SMEs and online ones to more than 800. Master classes were given in various regions in five companies, which opened their doors to other Santander SME clients, and for several hours executives explained their successful business models. Santander Advance connected more than 200 Spanish companies with Mexico and Poland via videoconferences in which interested SMEs gained first hand knowledge of international business opportunities in new markets.

The Advance Programme is an innovative ,differential and integral value offer, for supporting the growth of SMEs. After Spain, it will be launched in Mexico, Brazil, the UK and Portugal this year and in the rest of the Group’s countries in 2015.

 

 

¢ RETAIL BANKING (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     7,099        4.0        2.1        13,925        (1.6     7.3   

Net fees

     1,889        1.8        0.1        3,744        (7.0     1.4   

Gains (losses) on financial transactions

     80        (25.9     (24.7     187        (73.5     (71.6

Other operating income*

     (26     (67.6     (68.8     (108     (40.9     (36.6

Gross income

     9,041        3.8        2.0        17,749        (5.1     3.4   

Operating expenses

     (4,065     1.1        (0.6     (8,087     (5.2     2.1   

Net operating income

     4,976        6.2        4.2        9,661        (4.9     4.5   

Net loan-loss provisions

     (2,372     (4.6     (6.7     (4,858     (16.5     (7.9

Other income

     (338     26.3        22.8        (605     23.2        32.3   

Profit before taxes

     2,266        17.3        15.6        4,198        9.1        19.5   

Tax on profit

     (561     19.0        16.9        (1,033     25.1        38.2   

Profit from continuing operations

     1,704        16.7        15.1        3,164        4.7        14.4   

Net profit from discontinued operations

     (0     2.5        1.9        (0     (98.2     (98.3

Consolidated profit

     1,704        16.7        15.1        3,164        5.2        15.0   

Minority interests

     254        17.0        14.9        472        (11.9     (1.9

Attributable profit to the Group

     1,450        16.7        15.2        2,692        8.8        18.6   

BUSINESS VOLUMES

            

Customer loans

     609,679        2.5        0.7        609,679        1.7        0.8   

Customer deposits

     508,459        (1.4     (3.2     508,459        (2.4     (3.4

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses

 

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¢ RETAIL BANKING. INCOME STATEMENT (EUR million)

 

    Net operating income     Attibutable profit to the Group  
          o/ 1Q’14           o/ 1H’13           o/ 1Q’14           o/ 1H’13  
    2Q’14     %     % w/o FX     1H’14     %     % w/o FX     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

Continental Europe

    1,248        9.2        9.1        2,391        11.2        11.7        381        9.2        9.0        730        92.7        95.1   

United Kingdom

    599        3.6        2.0        1,178        22.2        18.0        354        6.1        4.5        687        64.2        58.5   

Latin America

    2,263        4.6        0.7        4,427        (21.7     (7.4     513        19.4        16.5        943        (24.8     (10.9

USA

    865        8.1        8.2        1,666        20.0        25.3        202        54.8        55.0        332        (21.2     (17.7

Total Retail Banking

    4,976        6.2        4.2        9,661        (4.9     4.5        1,450        16.7        15.2        2,692        8.8        18.6   

2. Launch of the Santander Trade Club and Passport: the recently launched Santander Trade Club enables exporters and importers to get to know one another, interact and be connected in order to generate new international business opportunities. It also gives users access to the network of more than 5 million corporate clients of Banco Santander. The Passport is a service that helps companies and SMEs to internationalise and ensures that those in countries where the bank operates receive the best offer of products and the best attention, regardless of the country in which they want to operate.

3. Establishing Santander Select in all countries where we operate: Select will be launched in all countries during 2014, following its establishment in Spain, Mexico, Chile, Argentina and Brazil in 2013 and Portugal and the US in the first part of this year. Select is the Bank’s global brand for the mass affluent segment, with a specialised attention model and an attractive and exclusive value offer for these clients. As part of the benefits for these clients, we recently launched the Global Select debit card that enables clients to withdraw cash free of charge from any of our more than 30,000 Santander ATMs around the world. We have already issued close to 80,000 of these cards, which have been well received. The card received a prize from the magazine Actualidad Económica as one of the Best Ideas in 2014.

 

LOGO

It is also worth pointing out other measures that reflect the Group’s vocation to keep on being in the vanguard of the changes taking place in various markets in order to exploit the new trends, processes and possibilities that are continuously arising.

 

  The SANTANDER ideas:) project was launched at the beginning of the year in the whole Group. It is a corporate social network that seeks to foster a work culture focused on innovation and cooperation and enables better use to be made of the diversity, talent and collective intelligence of all the Group’s employees. The first challenge – to make Santander a closer, simpler and more direct bank for our clients – succeeded in involving close to 13,000 employees. They generated 4,000 ideas, which were assessed by a team of experts and resulted in the shaping of around 250 projects in all countries where we operate.

 

  Santander UK reached a co-operation agreement with the peer-to-peer lending platform Funding Circle, in order to make crossed references between clients. This is a pioneering co-operation agreement between established and new entities.

The emphasis in the coming months is to continue the process of transforming the Group’s retail banks and evolve toward a more customer-focused and efficient model.

Results

Attributable profit was 16.7% higher than in the first quarter at EUR 1,450 million (+15.2% excluding the exchange rate impact).

This was due to gross income, which increased 2.0% (eliminating the forex impact), flat costs (-0.6%) and the effort made to manage credit quality, reflected in a 6.7% drop in provisions.

Profit was 8.8% higher than in the first half of 2013 and 18.6% higher excluding the exchange rate impact. It was due to gross income, mainly net interest income (+7.3%) and, to a lesser extent, lower provisions.

 

 

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INFORMATION BY SECONDARY SEGMENTS   FINANCIAL REPORT 2014   57

 

 

¢ GLOBAL WHOLESALE BANKING

 

è Attributable profit of EUR 428 million in the second quarter, 9.7% less than the first quarter and EUR 902 million in the first half (+6.4% year-on-year; +14.9% in constant euros). Of note:

 

    Gross income rose at a faster pace (+10.1% year-on-year excluding the exchange rate impact) and stable provisions.

 

    Higher costs from strengthening the franchise and maintain efficiency levels that are a reference for the sector (33.6%).

 

è Focus on clients continued (89% of revenues) and on active management of risks, liquidity and capital.

 

è In the quarter, a strategic alliance (subject to regulatory approvals) was announced to spur custody business in Spain and Latin America.

Santander Global Banking & Markets (SGB&M) generated 12% of the Group’s operating areas gross income and 23% of attributable profit in the first half.

Strategy

SGB&M maintained in 2014 the key pillars of its business model, focused on the client, its global reach and its interconnection with local units, within active management of risk, capital and liquidity. Notable developments this year are:

 

  The development together with Retail Banking of offers and advice in high value products for various client segments in all the Group’s units.
  The push given to transaction business in the UK, US and Poland, which complements the strengthening of the franchise of clients in all countries.

 

  The creation of the Financing Solutions and Advisory unit to provide an integral solution for the advisory and structural financing needs of clients.

The Group reached agreement in the second quarter with an investor group to strengthen its leadership in custody business in Spain and Latin America. This group will acquire 50% of the current business in Spain, Brazil and Mexico, with Santander keeping the remaining 50%. It is expected that products and services will be boosted and more investments made in technology platforms and equipment.

Results and activity

Attributable profit was EUR 428 million in the second quarter, 9.7% lower than the first quarter due to the rise in provisions. Of note was the increase in gross income (+2.9%) backed by net interest income and fee income.

Profit in the first half was 6.4% higher year-on-year at EUR 902 million, absorbing the depreciation of Latin American currencies. At constant exchange rates, the increase was 14.9%, backed by gross income (+10.1%; +2.6% in current euros) and stable provisions.

The efficiency ratio remained a reference (33.6%) for the sector, after absorbing the increase in costs in constant euros from business development in core markets.

These results emanated from the strength and diversification of customer revenues, which accounted for 89% of total gross income. Its year-on-year performance is similar to that of total revenues (+1.3%; +6.5% in constant euros), although varied by business sub areas:

 

 

¢ GLOBAL WHOLESALE BANKING (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     656        13.3        11.5        1,235        3.5        12.8   

Net fees

     370        8.4        6.7        712        2.8        9.9   

Gains (losses) on financial transactions

     172        (50.8     (51.2     520        (0.5     5.8   

Other operating income*

     138        379.3        377.0        166        5.3        5.8   

Gross income

     1,335        2.9        1.5        2,633        2.6        10.1   

Operating expenses

     (445     1.2        (0.1     (886     (0.5     5.5   

Net operating income

     890        3.8        2.3        1,748        4.2        12.6   

Net loan-loss provisions

     (200     86.2        85.9        (308     (3.3     0.9   

Other income

     (19     1.0        0.6        (38     27.2        27.0   

Profit before taxes

     670        (8.3     (9.8     1,402        5.5        15.2   

Tax on profit

     (183     (8.8     (10.3     (383     2.8        13.2   

Profit from continuing operations

     488        (8.1     (9.7     1,019        6.6        15.9   

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     488        (8.1     (9.7     1,019        6.6        15.9   

Minority interests

     60        5.7        1.6        116        7.7        24.9   

Attributable profit to the Group

     428        (9.7     (11.0     902        6.4        14.9   

BUSINESS VOLUMES

            

Customer loans

     79,191        (0.6     (1.9     79,191        (18.3     (17.8

Customer deposits

     73,272        8.0        6.5        73,272        (10.4     (9.2

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses

 

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58   FINANCIAL REPORT 2014   INFORMATION BY SECONDARY SEGMENTS

 

 

Transaction Banking

Global Transaction Banking1 registered lower customer revenues (-7.5% year-on-year; -1.7% in constant euros), due to the lower contribution of basic financing which the rest of activities did not offset, excluding the exchange rate impact.

By businesses, stronger growth from trade finance, spurred by the two largest markets (Spain and Brazil) and in units being developed. There were significant operations in the second quarter to strengthen the Group’s position in export finance (Royal Caribbean) and in supply chain solutions (Danone Group).

Revenues from cash management also rose, due to the combination of a local offer and regional solutions for treasury management, as well as in custody-settlement, strongly backed by the recovery in Spain and growth in Brazil.

On the other hand, lower contribution of basic financing due to the general containment of spreads, particularly in Spain and Portugal.

Financing Solutions & Advisory

Financing Solutions & Advisory2 increased its customer revenues 8.5% year-on-year (+12.7% without the exchange rate impact).

In syndicated corporate loans, Santander maintained its reference positions in Europe and Latin America with major participations in significant transactions. Also in Project Finance, where the Group continued to foster the transformation of the market in order to adjust it to the new regulatory and funding reality with operations that are less capital intensive.

In the capital markets, Santander continued to consolidate its business. In Europe, differentiated evolution by segments, with a sharp year-on-year rise in financial issuers and falls in corporate bonds. Also, lower issuance of sovereign bonds, although of note was Santander’s participation as joint bookrunner in the syndicated issue of a new Kingdom of Spain EUR 9 billion 10-year bond. In Latin America, the Group took advantage of its leading presence in the region to attract various issuers to the cross-border market. Santander participated in the big operations of Odebrecht Oil & Gas Finance, Brasil Foods and Votorantim.

In Corporate Finance, small fall in gross income with more activity, particularly in the telecoms sector. Of note was the Group’s participation: in advisory services for the acquisition by American Tower (US leader in managing telecom towers) of the Brazilian BR Towers; in the capital increase of Fibra Uno in Mexico as the global coordinator (second largest placement in the country’s history); and in the first real estate transaction of a consortium of Brazilian investors in Spain (purchase of the assets of a joint venture between ADIF and Riofisa).

Lastly, Asset & Capital Structuring continued to increase its portfolio of clients in Europe, Latin America and the US. Of note was the rise in gross income in the UK.

Global Markets

Global Markets’3 customer revenues rose by 6.3% year-on-year (+11.4% excluding the exchange rate effect), due to the higher contribution from all countries.

Positive evolution of revenues from the sales business, fuelled by double-digit growth in Spain, Brazil and Chile, which offset the weaker business particularly in the UK and Mexico. Of note by type of client was the growth of sales of the corporate and commercial banking segments in all units, compared to a more unequal contribution from the rest of segments (institutional, corporate, etc.).

Lower contribution from the management of books in Spain, due to the reduced volatility and the lower volumes, compared with the better results in emerging countries. The most affected books in Europe were those of cash products, while the contribution of derivatives declined to a smaller extent.

The contribution of equities was higher in customer revenues in constant euros because of Europe (better in the primary market than in the secondary) which offset the declines in Latin America. In organized markets derivatives, the Group’s positions in Spain (MEFF – Spanish financial futures market) and Mexico were maintained, with a share of more than 19% in settlements.

 

(1) Global Transaction Banking: includes the business of cash management, trade finance, basic financing and custody.

 

(2) Financing Solutions & Advisory: includes the units of origination and distribution of corporate loans and structured financings, bond and securitisation origination teams, corporate finance units (mergers and acquisitions, primary markets of equities, investment solutions for corporate clients via derivatives), and asset & capital structuring.

 

(3) Global Markets: includes the sale and distribution of fixed income and equity derivatives, interest rates and inflation; the trading and hedging of exchange rates, and short-term money markets for the Group’s wholesale and retail clients; management of books associated with distribution; and brokerage of equities, and derivatives for investment and hedging solutions.
 

 

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(*)      Excluding exchange rate impact: total revenues: +10%; customers +7%

 

 

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Table of Contents
INFORMATION BY SECONDARY SEGMENTS   FINANCIAL REPORT 2014   59

 

 

¢ PRIVATE BANKING, ASSET MANAGEMENT AND INSURANCE

 

è Attributable profit of EUR 180 million in the second quarter (+31.4% quarter-on-quarter) and EUR 317 million in the first half (-4.8% year-on-year).

 

    Fall in the profit due to the smaller perimeter (sale of 50% of fund management entities in 2013) and the impact of exchange rates. Rise of 9.2% excluding them.

 

è Total gross income (including that paid to the networks) accounted for 10% of the operating areas’ total in the first half (+1.7% year-on-year and at constant exchange rates and perimeter).

 

è Private Banking: more stable gross income in recent quarters, though lower year-on-year (-3.8% in constant euros).

 

è Asset Management: higher revenues on a like-for-like basis and constant exchange rates (+12.0%).

 

è Insurance: solid contribution of gross income and higher attributable profit (+19.8% year-on-year in constant euros).

Attributable profit in the first half for the whole area was EUR 317 million (8% of the Group operating areas’ total).

Strategy

Private Banking continues to advance in installing a homogeneous model that provides integral solutions for the financial needs of the Group’s high-income clients, with specialised units by country. The model is based on three pillars:

 

  Segmentation, as a tool to define a tailored and efficient value offer that also tends to the needs of the next generations.

 

  Linkage and satisfaction of all customer needs.

 

  Commitment to multi-channel banking in an increasingly digitalized environment.

Asset Management, after the global alliance with Warburg Pincus and General Atlantic to foster business in funds, continued to strengthen its marketing model via:

 

  Reviewing and adjusting the offer, with a greater focus on clients and their investment needs.

 

  A model that covers clients’ savings needs for retirement, with a special focus in some markets.

 

  A segmented offer of investment products for clients in specific markets such as Portugal and Poland.

Insurance, backed by alliances in core European and Latin American countries with specialists, continued to develop a sustainable business model that ensures protection of its clients. There are two basic pillars:

 

  A more complete open market insurance range, better segmented and multi-channel, with a particular focus on Select clients and on SMEs.

 

  The Programme for Excellence and Customer Satisfaction in Insurance (Progress) was put into effect to strengthen long-term relations with clients and make possible optimum management of portfolios.

A further step in this strategy is the joint venture with CNP. Announced in July, it seeks to distribute insurance products by some of Santander Consumer Finance units. It includes the acquisition of a 51% stake of the three product-generating insurance companies.

Results and activity

Attributable profit was 31.4% higher than in the first quarter backed by higher gross income and lower provisions.

Compared to the first half of 2013, gross income was 5.5% lower due to the smaller perimeter (sale of 50% of the fund management entities in the fourth quarter of 2013) and the depreciation of Latin American currencies. The lower operating expenses and provisions did not prevent the decline in attributable profit (-4.8%). Excluding these effects, gross income and profit rose 2.8% and 9.2%, respectively.

 

 

¢ PRIVATE BANKING, ASSET MANAGEMENT AND INSURANCE (EUR million)

 

           o/ 1Q’14           o/ 1H’13  
     2Q’14     %     % w/o FX     1H’14     %     % w/o FX  

INCOME STATEMENT

            

Net interest income

     109        (7.8     (8.7     227        (9.1     (5.4

Net fees

     148        5.6        5.1        287        2.8        8.0   

Gains (losses) on financial transactions

     11        34.9        34.4        20        (27.2     (23.3

Other operating income*

     96        13.9        11.7        180        (9.6     (2.5

Gross income

     364        3.8        2.7        714        (5.5     (0.3

Operating expenses

     (144     1.7        0.9        (285     (1.0     2.9   

Net operating income

     220        5.2        4.0        429        (8.2     (2.4

Net loan-loss provisions

     12        —          —          (14     (41.3     (41.2

Other income

     (1     (72.4     (75.0     (3     102.1        167.6   

Profit before taxes

     231        28.1        26.7        412        (6.8     (0.7

Tax on profit

     (47     23.7        23.2        (85     (12.4     (8.6

Profit from continuing operations

     184        29.3        27.6        326        (5.3     1.7   

Net profit from discontinued operations

     —          —          —          —          —          —     

Consolidated profit

     184        29.3        27.6        326        (5.3     1.7   

Minority interests

     4        (23.9     (26.0     9        (19.4     (7.1

Attributable profit to the Group

     180        31.4        29.7        317        (4.8     1.9   

 

(*) Including dividends, income from the equity-accounted method and other operating income/expenses

 

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60   FINANCIAL REPORT 2014   INFORMATION BY SECONDARY SEGMENTS

 

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(*) Year-on-year change at constant perimeter and exchange rates: Total +2%; Insurance 0%; Asset Management +12%; Private Banking: -4%.

The area’s total revenues including those recorded by the distribution networks amounted to EUR 2,187 million (-5.8% year-on-year; +1.7% on a like-for-like basis and constant exchange rates). These revenues accounted for 10% of the operating areas’ total.

Private Banking generated an attributable profit of EUR 140 million in the first half, 10.1% lower than in the same period of 2013 (-7.0% in constant euros). This was largely due to the 3.8% fall, excluding exchange rate impact, in gross income.

Compared to the first quarter, attributable profit was 37.1% higher. Of note was the greater stability in revenues, lower provisions and cost management that resulted in an efficiency ratio of around 47%, a reference for the sector.

Asset Management posted an attributable profit of EUR 51 million (-12.9% year-on-year), with higher contribution of the second quarter (EUR 33 million). On a like-for-like basis and at constant exchange rates, attributable profit was 33.2% higher.

Including the fees recorded by the networks, total gross income for the Group was EUR 484 million, 0.9% higher than in the first half of 2013 (+12.0% higher on a like-for-like basis and constant exchange rates).

Business volumes were higher. Managed and marketed funds amounted to EUR 154,195 million, 10% more than at the end of 2013 at constant exchange rates. Of this, EUR 130,997 million were mutual and pension funds and the rest clients’ portfolios other than funds. Three countries concentrate over three-quarters of these funds:

 

  In Spain (EUR 55,540 million, +15% over the end of 2013), Santander led the net capturing of mutual funds (four mixed funds and/or profiled out of the top 10), lifting its market share by 194 b.p. in 12 months to 17.2% in June, according to Inverco.

 

  In Latin America, Brazil increased its assets to EUR 49,593 million (+7% in local currency in the first half), driven by the high income and corporate segments.

 

  Mexico increased its assets in pesos by 11% over December to EUR 11,724 million, thanks to the Select and Elite funds.

Insurance posted an attributable profit of EUR 126 million in the first half, 6.3% more year-on-year, thanks to a second quarter result that was 10.0% higher than the first. Isolating the exchange rate impact, attributable profit was 19.8% higher year-on-year due to higher gross income and flat costs.

Total gross income generated by this business including fee income recorded in the commercial networks was EUR 1,279 million, unchanged year-on-year at constant exchange rates and 7.5% less in euros.

The total result for the Group (profit before taxes plus fee income paid to the networks) was 7.7% lower year-on-year due to the depreciation of Latin American currencies, and 0.1% higher in constant euros. The performance excluding the exchange rate impact was as follows:

 

  Europe contributed less year-on-year (-2.4%). Growth in consumer business (Santander Consumer Finance: +7.8%) and Poland (+38.1% in constant euros), offset the falls in Spain, Portugal and the UK.

 

  Latin America’s profit was up 5.1% at constant exchange rates, with growth in all countries except for Brazil which remained unchanged due to lower lending. Of note was Mexico (+18.8%) in local currency.

 

  The US profit grew 10.1%, backed by fee income from the distribution of Santander Bank’s third party insurance.
 

 

¢ PRIVATE BANKING, ASSET MANAGEMENT AND INSURANCE. INCOME STATEMENT (EUR million)

 

     Net operating income     Attibutable profit to the Group  
            o/ 1Q’14            o/ 1H’13            o/ 1Q’14             o/ 1H’13  
     2Q’14      %     % w/o FX     1H’14      %     % w/o FX     2Q’ 14      %      % w/o FX      1H’14      %     % w/o FX  

Private Banking

     108         (7.0     (7.4     224         (11.1     (8.0     81         37.1         36.6         140         (10.1     (7.0

Asset Management

     32         70.8        66.9        51         (11.8     (6.5     33         84.2         80.0         51         (12.9     (7.7

Insurance

     79         7.6        5.6        153         (2.3     9.0        66         10.0         7.8         126         6.3        19.8   

Total

     220         5.2        4.0        429         (8.2     (2.4     180         31.4         29.7         317         (4.8     1.9   

 

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CORPORATE GOVERNANCE   FINANCIAL REPORT 2014   61

 

Corporate Governance

 

Changes to the Bylaws and creation of a new board committee

On June 5, 2014, after obtaining the Bank of Spain’s authorization, the changes to the Bank’s Bylaws, which had been approved by the ordinary general meeting of shareholders on March 28, 2014 (95.5% of votes in favour), were inscribed in the Mercantile Registry of Cantabria.

These changes bring the Bylaws into line with the recent legislative changes in corporate governance, mainly related to the CRD IV directive and applicable in the European Union as of January 1, 2014.

This directive requires credit institutions to constitute a risk committee that advises the board on “the global propensity to risk, current and future, of the entity and its strategy in this sphere” and which assists it “in overseeing the implementation of the strategy by senior management”, preserving the board’s global risks responsibility.

One of the changes consisted of introducing an article that gives a new board committee, denominated supervision of risks, regulation

 

and compliance, general powers of support and advice to the board for the function of supervision and control of risks, setting the Group’s risk policies, relations with the supervisory authorities and in matters of regulation and compliance.

The board, at its meeting on June 23, 2014, agreed to modify the board’s regulations and adapt them to the changes in the Bylaws and develop them as required including, among other changes, an article that regulates the aforementioned committee’s functions. The following directors were appointed members of this committee: Mr. Fernando de Asúa Álvarez as chairman, Ms. Sheila Bair, Mr. Rodrigo Echenique Gordillo and Mr. Ángel Jado Becerro de Bengoa.

The board, when designating these directors, three of whom are non-executive independent and the other non-executive in the board’s view, is neither a proprietary nor an independent director, took into account their knowledge, skills and experience in the field of the committee’s tasks.

Changes in the board

Mr. Vittorio Corbo Lioi presented his resignation as a director of Banco Santander, with effect from July 24th, 2014.

 

 

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62   FINANCIAL REPORT 2014   SIGNIFICANT EVENTS IN THE QUARTER

 

Significant events in the quarter and subsequent ones

 

Offer to acquire the minority interests of Banco Santander Brazil

On April 29, we announced our intention to make an offer to acquire all the shares of Banco Santander Brazil not owned by Grupo Santander and which represent approximately 25% of Banco Santander Brazil’s share capital. Banco Santander will offer a premium of 20% on the latest closing price. The amount of the transaction, expected to be completed in October, will be paid in Banco Santander shares (a maximum number of around 665 million).

The offer is voluntary, so minority shareholders of Banco Santander Brazil can take it up or not, and is not subject to a minimum level of acceptance. Santander will acquire all the shares that accept the offer and does not intend to delist Santander Brazil from the Sao Paulo or New York stock markets. Banco Santander shares will be listed on the Sao Paulo market in the form of Brazilian Depository Receipts (BDRs).

Issue of additional Tier 1 capital instruments

In May, Banco Santander, S.A. made the second issue of contingent perpetual preferred securities (PCCS) convertible into newly issued ordinary shares, eligible as additional Tier 1 capital (AT1) under the new European regulation on equity.

Targeted solely at qualified investors, the final amount of the issue was $1,500 million, following demand of around $10,000 million. The PCCS were issued at par and the remuneration, whose payment is subject to certain conditions and to the discretion of the Bank, has been set at 6.375% on an annual basis for the first five years. After that, it will be reviewed by applying a margin of 478.8 basis points on the five-year Mid-Swap Rate.

Alliance in custody business

Banco Santander announced on June 19 it had entered into an agreement with FINESP Holdings II B.V., an affiliate of Warburg Pincus, a global private equity firm focused on growth investing, to strengthen Santander’s leadership in the custody business. Under the terms of the agreement, which is conditional upon legal and regulatory approvals, the group which will also include Temasek, a Singapore based investment company, will acquire a 50% stake in Santander’s current custody operations in Spain, Mexico and Brazil. The remaining 50% will be owned by Santander. The transaction is expected to close in the fourth quarter of 2014.

The transaction values Santander’s custody business in these countries at EUR 975 million and will generate a net capital gain for the Santander Group of approximately EUR 410 million.

Acquisition of GE Capital’s consumer finance business in Nordic countries

On June 23 an agreement was reached with GE Money Nordic Holding AB, under which Santander Consumer Finance, Banco Santander’s consumer finance subsidiary, will acquire the consumer finance business of GE Capital in Sweden, Denmark and Norway.

The purchase price of the operation, expected to be completed during the second half of 2014, is around EUR 700 million.

The business of GE Capital in Nordic countries, mainly direct credit and cards, will complement Santander’s presence in these markets (auto finance leader) and enable Santander Consumer Finance to become the region’s consumer finance leader.

Alliance to develop the insurance business of Santander Consumer Finance

Banco Santander and CNP announced on July 10 they had reached an agreement by which the French insurance company will acquire a 51% stake in the companies that service Santander Consumer Finance (SCF). The partnership will enable SCF to boost its future insurance business and will deliver better products and quality of service for customers, particularly in credit insurance and payment protection.

The agreement, which is subject to relevant regulatory authorisations, is expected to be completed by the end of the year and will generate a net capital gain for Grupo Santander of EUR 250 million.

Agreement with Banque PSA Finance

Grupo Santander through its subsidiary Santander Consumer Finance, S.A. and Banque PSA Finance, the auto finance unit of Group PSA Peugeot Citroën, have reached agreement to provide car finance in 11 European countries. Under the terms of the agreement, Santander’s consumer finance unit would provide funding, under certain conditions, for the business originated from the moment the transaction is closed, which is expected during 2015 or at the start of 2016. In some countries, Santander would buy part of the loan book owned by Banque PSA Finance. It also includes a colaboration agreement in business insurance in all these countries. The transaction is subject to the relevant regulatory and anti-trust authorisations.

 

 

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CORPORATE SOCIAL RESPONSIBILITY   FINANCIAL REPORT 2014   63

 

Corporate Social Responsibility

 

Grupo Santander continued to develop new initiatives under its commitment to Corporate Social Responsibility. The highlights of the second quarter were:

Social investment

 

  Santander Universities

Banco Santander has more than 1,100 co-operation agreements with universities throughout the world, under which it makes available to students, teachers and researchers various scholarship programmes and grants for study in order to foster international mobility.

Under the framework of the business alliance that Banco Santander has with Bank of Shanghai, the chairmen of the banks, showed their support for higher education by signing a joint co-operation agreement involving seven of China’s most prestigious universities. It includes a international travel scholarship programme for students, a training programme to improve the quality of teaching and other measures to improve services to university communities.

As part of the Santander Formula Scholarships, Emilio Botín and Fernando Alonso, the Spanish Formula One racing driver, delivered 100 new international travel scholarships to students, selected from 6,191 people from 58 Spanish universities, so that they can strengthen and expand their studies in universities and training centres with which the Bank has agreements.

Banco Santander and the University of Salamanca delivered 167 international scholarships to European and Latin American students under the Banco Santander-University of Salamanca International Scholarships programme which has been running 13 years. Since its creation, this programme has given scholarships to more than 1,000 students.

 

  Investment in the community

Banco Santander runs many local programmes to support the communities in which it operates in order to contribute to their economic and social development, Many of these programmes involve the Group’s employees.

Among the many activities held during the Semana Somos Santander (a corporate event to promote team work and pride in belonging to the Group, which takes place in all countries ath the same time), employees had the opportunity to show their solidarity spirit and help improve the life of the most needy by participating in the Gran Recogida de Alimentos Santander. Under this, they donated 59,000 Kg. of basic food products which were collected by NGOs.

For the 10th year running, Banco Santander and the Fundación Deporte y Desafio sponsored Alpine skiing courses for the handicapped children of the Group’s employees in Spain. The objective of these courses is to promote leisure activities for those with some kind of handicap as a way of helping their social integration via sports. Forty two children and young people took part in this year’s courses.

In Chile, the Bank and the Techo organization (Un techo para Chile) launched a campaign to collect funds from clients and employees to build 1,000 basic homes for those affected by the fire in Valparaiso. A special account was opened to receive donations which were matched by the Bank.

The environment and climate change

Banco Santander helps to improve the environment through initiatives and strategic plans to reduce energy consumption and emissions of greenhouse gases in all its buildings and offices.

The second Banco Santander Climate Change Committee was held in May. Its purpose is to identify the Bank’s risks and opportunities in this sphere. Since its creation in 2012, Santander has made significant advances in co-operation with various of the Bank’s risk, business and real estate units. It makes available financial solutions that are committed to preserving the environment, such as financing renewable energy and energy efficiency projects.

As regards the financing of projects to supply and treat water in Spain, the Bank and the autonomous region government of the Balearic Islands, signed two loans of EUR 61.6 million and EUR 15 million to improve the facilities for waste water treatment. This agreement will benefit the tourism industry as it will improve the quality of coastal area waters, one of the country’s main tourist attractions.

Prizes and recognitions

Santander was named Best Bank in Western Europe by Euromoney magazine. The magazine believes Santander is “unique” in having a credit rating higher than its domestic sovereign. It also highlighted the bank’s geographic diversification and its model of subsidiaries. Santander was also named Best Bank in Spain, Portugal, Mexico, Argentina and Puerto Rico.

The Euromoney magazine awarded Bank Zachodni WBK and Santander Totta prizes in the Best Sales category in Poland and Portugal, respectively in the 2014 Structured Products Awards. Bank Zachodni is the main distributor of structured products in Poland, while Santander Totta, for the third year running, received the prize as the bank with the greatest sales success in structured products in Portugal.

 

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The magazine Global Finance awarded The World’s Best Developed Markets Banks prizes which recognized Santander in Spain and Portugal as the most profitable banks. The Bank was also recognized for its capacity of responding to clients’ needs through an innovative and tailored offer of financial products and services.

 

 

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Table of Contents
64   FINANCIAL REPORT 2014   APPENDIX

 

 

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NOTE: The financial information for the first half of 2014 and 2013 corresponds to that included in the consolidated summarised financial statements at these dates, drawn up in accordance with the International Accounting Standards (IAS) 34, Interim Financial Information. The accounting policies and methods used are those established by the International Financial Reporting Standards adopted by the European Union (IFRS-EU), Circular 4/2004 of the Bank of Spain and the International Financial Reporting Standards issued by the International Accounting Standards Board (IFRS-IASB).

CONSOLIDATED INCOME STATEMENT (EUR million)

 

     1H’14     1H’13  

Interest and similar income

     26,580        26,373   

Interest expense and similar charges

     (12,218     (13,000

INTEREST INCOME

     14,362        13,374   

Income from equity instruments

     251        204   

Share of results of entities accounted for using the equity method

     108        268   

Fee and commission income

     6,034        6,350   

Fee and commission expense

     (1,300     (1,302

Gains/ Losses on financial assets and liabilities (net)

     1,328        1,419   

Exchange differences (net)

     (50     429   

Other operating income

     2,944        3,261   

Other operating expenses

     (3,066     (3,392

GROSS OPERATING INCOME

     20,611        20,610   

Administrative expenses

     (8,721     (8,827

Personnel expenses

     (4,999     (5,129

Other general expenses

     (3,722     (3,698

Depreciation and amortisation

     (1,165     (1,169

Provisions (net)

     (1,506     (1,178

Impairment losses on financial assets (net)

     (5,369     (6,013

PROFIT FROM OPERATIONS

     3,850        3,422   

Impairment losses on other assets (net)

     (831     (206

Gains / (Losses) on disposal of assets not classified as non-current assets held for sale

     2,302        708   

Negative consolidation difference

     —          —     

Gains / (Losses) on non-current assets held for sale not classified as discontinued operations

     (85     (213

PROFIT/ (LOSS) BEFORE TAX

     5,236        3,712   

Income tax

     (1,948     (891

PROFIT FOR THE PERIOD FROM CONTINUING OPERATIONS

     3,288        2,821   

Profit from discontinued operations (net)

     —          (14

CONSOLIDATED PROFIT FOR THE PERIOD

     3,288        2,807   

Profit for the period attributable to the parent

     2,756        2,255   

Profit attributable to minority interests

     532        552   

EARNING PER SHARE

    

Basic earning per share (euros)

     0.24        0.21   

Diluted earning per share (euros)

     0.24        0.21   

NOTE: The financial information in this report was approved by the Bank’s Board of Directors at its meeting on July 24, 2014, following a favourable report from the Audit Committee on July 22, 2014. In its review, the Audit Committee ensured that the first half information has been drawn up in accordance with the same principles and practices as the annual financial statements.

 

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APPENDIX   FINANCIAL REPORT 2014   65

 

CONSOLIDATED BALANCE SHEET (EUR million)

 

     30.06.14     31.12.13     30.06.13  

ASSETS

      

Cash and balances with central banks

     83,877        77,103        81,673   

Financial assets held for trading

     130,773        115,289        169,729   

Other financial assets at fair value through profit or loss

     30,421        31,381        40,118   

Available-for-sale financial assets

     90,637        83,799        105,616   

Loans and receivables

     755,264        714,484        730,764   

Held-to-maturity investments

                     

Changes in the fair value of hedged items in portfolio hedges of interest rate risk

     1,384        1,627        1,859   

Hedging derivatives

     6,333        8,301        8,420   

Non-current asets held for sale

     5,208        4,892        4,546   

Investments

     3,603        5,536        5,012   

Associates

     1,927        2,042        2,175   

Jointly controlled entities

     1,676        3,494        2,837   

Insurance contracts linked to pensions

     344        342        429   

Reinsurance assets

     359        356        357   

Tangible assets

     17,028        13,654        13,949   

Property, plant and equipment

     13,730        9,974        9,979   

Investment property

     3,298        3,680        3,970   

Intangible assets

     29,374        26,241        26,989   

Goodwill

     26,663        23,281        23,878   

Other intangible assets

     2,711        2,960        3,111   

Tax assets

     26,576        26,819        25,265   

Current

     4,794        5,751        5,692   

Deferred

     21,782        21,068        19,573   

Other assets

     6,862        5,814        8,392   

TOTAL ASSETS

     1,188,043        1,115,638        1,223,118   

LIALIBITIES AND EQUITY

      

Financial liabilities held for trading

     96,621        94,673        139,904   

Other financial liabilities at fair value through profit or loss

     50,446        42,311        54,779   

Financial liabilities at amortised cost

     914,107        863,114        910,139   

Changes in the fair value of hedged items in portfolio hedges of interest rate risk

     70        87        117   

Hedging derivatives

     6,497        5,283        5,424   

Liabilities associated with non-current assets held for sale

     1        1        1   

Liabilities under insurance contracts

     1,602        1,430        1,091   

Provisions

     15,205        14,475        15,116   

Tax liabilities

     8,190        6,079        6,855   

Current

     4,846        4,254        4,903   

Deferred

     3,344        1,825        1,952   

Other liabilities

     9,588        8,283        8,298   

TOTAL LIABILITIES

     1,102,327        1,035,736        1,141,724   

Shareholders’ equity

     87,035        84,740        83,202   

Capital or endowment fund

     5,889        5,667        5,405   

Share premium

     36,537        36,804        37,119   

Reserves

     41,652        38,121        38,205   

Other equity instruments

     338        193        297   

Less: Treasury shares

     (137     (9     (79

Profit for the year attributable to the Parent

     2,756        4,370        2,255   

Less: Dividends and remuneration

            (406       

Valuation adjustments

     (11,857     (14,151     (11,903

Available-for-sale financial assets

     911        35        (262

Cash flow hedges

     (76     (233     (265

Hedges of net investments in foreign operations

     (2,940     (1,874     (2,614

Exchange differences

     (6,580     (8,768     (5,914

Non-current assets held for sale

                     

Entities accounted for using the equity method

     (221     (446     (216

Rest valuation adjustments

     (2,951     (2,866     (2,632

Total equity attributable to the parent

     75,178        70,589        71,299   

Minority interests

     10,538        9,313        10,095   

Valuation adjustments

     (1,008     (1,541     (811

Other equity instruments

     11,546        10,854        10,906   

TOTAL EQUITY

     85,716        79,902        81,394   

TOTAL LIABILITIES AND EQUITY

     1,188,043        1,115,638        1,223,118   

Pro-memoria

      

Contingent liabilities

     44,695        41,049        43,347   

Contingent commitments

     199,599        172,797        186,257   

 

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31 July 2014
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2 Important information Banco Santander, S.A. (“Santander”) cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the “SEC”) could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements. Forward-looking statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever. Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments my differ materially from those of such subsidiaries.


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3 Important information for investors about Santander’s offer to acquire the minority interests in Santander Brasil Santander has announced a voluntary public tender offer for the exchange of share deposit certificates (“Units”), common shares, preferred shares or American Depositary Shares (“ADSs”) issued by Banco Santander (Brasil) S.A. (“Santander Brasil”) for Brazilian Depositary Shares (“BDSs”) or ADSs representing common shares of Santander (“Exchange Tender Offer”). Potential investors should carefully read the Exchange Tender Offer materials, including the Edital and the Reference Form (Formulário de Referência) to be published by Santander in Brazil, especially the risk factors described in the “Risk Factors” sections of such materials, before deciding whether or not to tender their Santander Brasil Units, shares or ADSs into the Exchange Tender Offer. In connection with the proposed transaction, Santander has filed with the U.S. Securities and Exchange Commission (the “SEC”) a preliminary Registration Statement on Form F-4 that contains a preliminary offer to exchange/prospectus. INVESTORS AND SECURITY HOLDERS ARE URGED TO READ THE REGISTRATION STATEMENT, OFFER TO EXCHANGE/PROSPECTUS AND ALL OTHER RELEVANT DOCUMENTS THAT WILL BE FILED WITH THE SEC REGARDING THE PROPOSED TRANSACTION WHEN THEY BECOME AVAILABLE AS THEY CONTAIN IMPORTANT INFORMATION. All such documents filed with the SEC will be available free of charge at the SEC’s website at www.sec.gov


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4

Agenda ?Group performance 1H’14 —Highlights —Results ?Business areas performance 1H’14 ?Conclusions ?Appendix

 

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1H’14 Highlights 5 INCOME STATEMENT Sharp increase in 2Q’14: EUR 1,453 mill. (+12% / 1Q’14) ATTRIBUTABLE PROFIT 1H’14: EUR 2,756 mill. (+22% / 1H’13) Higher gross income and lower costs NII + fee income (+5%) and provisions / 1Q’14 costs (+1%) and provisions (-2%) BALANCE SHEET VOLUMES consolidate trend with Loans: +2% Deposits: 0% a new increase over 1Q’14 Mutual funds: +7% CREDIT QUALITY: NPLs stabilising NPL ratio 5.45% (5.52% in Mar’14) with lower cost of credit CET1: 10.9% Total capital ratio: 12.1% Solid CAPITAL and LIQUIDITY ratios LTD: 114%

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6

Income statement

 

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7

Strong profit recovery over previous quarters continues

1Q’13 2Q 3Q 4Q 1Q’14 2Q 1,205 1,050 1,055 1,060 1,303 1,453 EUR million Quarterly attributable profit +12%* 1H’13 1H’14 2,255 2,756 Half-year attributable profit +22%* (*) Excluding fx impact: +40% (*) Excluding fx impact: +9% vs. 1Q’14

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8 Gross income—Group Net interest income and fee income—Group Constant EUR million EUR million Constant EUR million +3% / 1Q’14 +1% / 1Q’14 1Q’13 2Q’13 3Q 4Q 1Q’14 2Q 10,722 10,847 10,333 10,029 10,124 10,488 6,547 6,728 6,742 6,826 7,063 7,299 1Q’13 2Q 3Q 4Q 1Q’14 2Q Fee income Net interest income 9,810 10,018 10,032 9,872 10,214 10,397 2,284 2,303 2,233 2,299 2,350 2,384

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9 EUR million Constant EUR million (1)Average year-on-year inflation for the first half (Source: Thomson Datastream) % in Constant EUR million Costs Average Costs (nominal) inflation1 (real terms) Spain -6.7 0.1 -6.8 Portugal -1.1 -0.2 -0.9 Poland -1.1 0.4 -1.5 Brazil 1.3 6.1 -4.8 SCF (excl. perimeter) 0.8 0.6 0.2 UK 1.6 1.7 -0.1 Mexico 11.9 3.9 8.0 Chile 4.0 3.9 0.1 USA 9.2 1.7 7.5 1Q’13 2Q 3Q 4Q 1Q’14 2Q5,068 5,088 4,943 5,060 4,847 4,906 4,722 4,756 4,814 4,977 4,883 4,870 The Group’s OPERATING EXPENSES reflected integration synergies and the first results of productivity and efficiency plans Group operating expenses 1H’14 / 1H’13 change by principal unit

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10 Sustained reduction of COST OF CREDIT due to generalised reduction in provisions 2,850 3,135 2,952 2,747 2,722 2,611 2.45 2.14 1.89 1.69 1.65 1.56 1Q’13 2Q 3Q 4Q 1Q’14 2Q 1Q’13 2Q 3Q 4Q 1Q’14 2Q 3,142 3,399 3,025 2,774 2,695 2,638 EUR million Constant EUR million Cost of credit (%) Loan-loss provisions Note: Cost of credit = 12 month loan-loss provisions / average lending, calculated in current euros


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11 (*) Variations excluding fx impact Grupo Santander Results In short, higher profit in the quarter due to higher commercial revenues, costs control and lower cost of credit EUR million 2Q’14 Var. / 1Q’14 1H’14 Var. / 1H’13 % %* % %* NII + fee income 9,773 4.8 2.9 19,095 -2.2 6.9 Gross income 10,488 3.6 1.8 20,611 -4.4 4.0 Operating expenses -4,906 1.2 -0.3 -9,753 -4.0 2.9 Net operating income 5,582 5.8 3.7 10,858 -4.9 4.9 Loan-loss provisions -2,638 -2.1 -4.1 -5,333 -18.5 -10.9 PBT 2,435 13.3 11.1 4,584 16.0 31.8 Attributable profit 1,453 11.6 9.5 2,756 22.2 40.1 Note 2: 2Q’14 profit does not include the net capital gains expected from the announced transactions of Custody (EUR 410 mill.) and Insurance (EUR 250 mill.). Both transactions are expected to be closed in 2H’14. Note 1: Net capital gains of Altamira (EUR 385 mill.), SCUSA (EUR 730 mill.) and changes to the UK benefit pension entitlements (EUR 220 mill.) had no impact on profit. A fund was established for restructuring costs (EUR 744 mill.), and intangible assets impairment (EUR 512 mill.) and other provisions (EUR 79 mill.) made.


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12 Balance sheet


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13 Gross loans The volumes recovery trend started in Dec?13 continued in 2Q?14 Deposits + Mutual funds Spain Portugal Poland SCF UK USA Brazil Mexico Chile Total Group +2% -0.3% +3% +1% +1% +1% +0.4% +7% +1% +1% Group: +2.4% / Dec?13 Group: +2.4% / Dec?13 % Var. Jun?14 / Mar?14 in constant euros1 (1) Excluding repos Spain Portugal Poland UK USA Brazil Mexico Chile Total Group 0% +1% -2% +0.4% +0% +3% +2% -1% +0.5% % Var. Jun?14 / Mar?14 in constant euros1


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14 Grupo Santander credit quality ¡NPL ratio stabilising ¡Sharp drop of NPL entries in recent quarters ¡Higher coverage ratio in 2014 70 67 65 66 67 J’13 S’13 D’13 M’14 J’14 5.15 5.40 5.61 5.52 5.45 J’13 S’13 D’13 M’14 J’14 NPL ratio (%) Coverage ratio (%)


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15 2.96 3.04 3.09 2.88 2.93 J’13 S’13 D’13 M’14 J’14 2.01 1.98 1.98 1.88 1.91 J’13 S’13 D’13 M’14 J’14 6.49 6.12 5.64 5.74 5.78 J’13 S’13 D’13 M’14 J’145.75 6.40 7.49 7.61 7.59 J’13 S’13 D’13 M’14 J’14 Spain 23% Portugal 3% Poland 2% Germany 4% Run-off real estate 1% Other Europe 5% UK 34% USA 9% Brazil 10% Mexico 3% Chile 4% Other LatAm 2% NPL ratio by unit (%) Net loans to customers UK Brazil Spain USA Managing different environments


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16 High solvency ratios and low leverage CET1 Tier1 LCR Mar’14 Jun’14 10.77% 10.92% 10.77% 10.92% 12.05% 12.07% 1 (1) Considering Spanish regulation on intangibles homogeneous with European one Capital ratios Capital ratio Leverage ratio June 14: 4.5% (stable in the quarter) Above 100% in the Group and principal units (vs. 60% required by Jan.1, 2015) ¡Organic capital generation ¡AT1 issuance ¡Hybrid debt amortisation 1


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17 Agenda ?Group performance 1H’14 —Highlights —Results ?Business areas performance 1H’14 ?Conclusions ?Appendix


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18 Percentage over operating areas attributable profit, excluding Spain’s run-off real estate Business areas High diversification by country in profit generation Poland, 6% Brazil, 19% Mexico, 8% Chile, 7% Other LatAm, 5% USA, 9% UK, 20% Other Europe, 6% Germany, 5% Spain, 13% Portugal, 2% Attributable profit by country in 1H’14


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19 Activity Spain ¡Lending rose for the second straight quarter. In deposits, the focus was kept on cutting costs ¡Higher commercial revenues in 2Q due to net interest income (+4%) and fee income (+3%) ¡Costs reflected integration process (-7% /1H’13) ¡Provisions continue to normalise ¡Sharp profit recovery trend was maintained Var. Jun’14 / Jun’13 Volumes1 Cost of new time deposits EUR million P&L 1.54% 1.41% 1.36% 0.91% 0.75% 2Q’13 3Q 4Q 1Q’14 2Q (1) Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds Loans Funds-4% +0% +2% / 1Q’14 0% / 1Q’14 2Q’14 %1Q’14 1H’14 %1H’13 NII + Fee income 1,663 3.8 3,264 3.4 Gross income 1,782 -0.5 3,574 -0.1 Operating expenses -873 -2.3 -1,767 -6.7 Net op. income 909 1.2 1,807 7.4 LLPs -488 -3.8 -995 -17.4 Attributable profit 261 3.8 513 78.8


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20 EUR billion Gross loans Spain Deposits EUR billion (*) Excluding commercial bills Public sector Companies Other loans to individuals Household mortgages Demand deposits Jun’14 94 82 1 177 LTD Spain: 87% ¡Lending (excl. repos): +EUR 3,245 mill. / Dec’13 ¡Rise in new loans (1H’14 / 1H’13): +62% mortgages; +30% companies* ¡Santander Advance (SMEs): high capturing and greater new lending* (+21% /1Q’14) ¡Focusing on profitability improvement -Increase in transactional deposits (demand: +2,800 million in 2Q’14) ¡Further market share gain in mutual funds (+2 p.p. in 12 months ) Jun’13 Dec’13 Mar’14 Jun’14 88 83 83 85 12 13 13 12 51 50 50 50 18 13 14 15 169 159 160 162 (1) Repos (1) Repos 7 7 4 3 5 Loans (excl. repos1) Time deposits Retail commercial paper Deposits (excl. repos1)


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21 5.75 6.40 7.49 7.61 7.59 Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 43 45 44 45 45 Spain. NPL ratio and entries (1)Gross NPL entries by date (before recoveries), annualised. Provisional 100 123 142 170 179 179 148 Base 100: 2008 100 102 74 83 78 71 53 100 97 53 44 42 35 27 2008 2009 2010 2011 2012 2013 1H’14 NPL entries1 > 90 days NPL and coverage ratios (%) Coverage ratio Mortgages to individuals Individuals Cards + Consumer loans Companies w/o real estate purpose ¡In 2014, stable NPL ratio due to lower net entries of recoveries (-90% /1H’13) ¡Coverage ratio remained unchanged NPL ratio


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22 2.27% 1.84% 1.70% 1.72% 1.69% 2Q’13 3Q 4Q 1Q’14 2Q Activity Portugal ¡Market share gain in loans (+25 b.p. in the last 12 months) backed by individuals and companies ¡Profit normalisation continued, with year-on-year increase of 63% ¡Higher gross income, backed by lower cost of funds and higher trading gains ¡Cost control maintained ¡Sustained trend in cost of credit reduction Var. Jun’14 / Jun’13 Volumes1 Cost of new term deposits (1) Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds Loans Funds -4% -3% -0.3% / 1Q’14 +1% / 1Q’14 EUR million P&L 2Q’14 %1Q’14 1H’14 %1H’13 NII + Fee income 204 1.4 406 -4.0 Gross income 237 4.0 465 0.2 Operating expenses -121 -0.7 -243 -1.1 Net op. income 116 9.5 222 1.7 LLPs -40 18.7 -75 -40.8 Attributable profit 39 9.6 74 62.6


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23 Activity Poland Var. Jun’14 / Jun’13 Volumes1 Stock deposit cost 2.51% 1.81% 1.69% 1.69% 1.56% 2Q’13 3Q 4Q 1Q’14 2Q (1) Local currency. Loans excluding repos. Funds: deposits excluding repos + mutual funds ¡Integration completed with enhanced productivity and commercial activity ¡Higher gross income (lower cost of funds and selective growth in volumes) ¡Costs reflected integration ¡Lower loan-loss provisions and cost of credit ¡Double-digit growth in profit before tax over 1H’13 Loans Funds +2% +5% +3% / 1Q’14 -2% / 1Q’14 P&L EUR million (*) Changes excluding fx impact 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 328 3.1 645 13.5 Gross income 353 5.1 687 5.5 Operating expenses -148 0.4 -294 -1.1 Net op. income 205 8.9 393 11.0 LLPs -42 -2.9 -85 -9.1 Attributable profit 88 3.1 173 7.0


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24 Activity Santander Consumer Finance – Continental Europe ¡Market share gain in a recovering market ¡High recurring P&L with profit growing and improved profitability ¡PBT growth in most countries. Of note: Nordic countries, Poland, Spain and Portugal. ¡Promoting business through strategic alliances: GE capital acquisition (Sweden, Denmark and Norway) and signing of agreement with Banque PSA Finance, to materialise in 2015. 2Q’13 3Q 4Q 1Q’14 2Q2.6% 2.6% 2.7% 2.6% 2.8% NII – Provisions / ATAs Volumes Note: Not including Santander Consumer UK profit, as it is recorded in Santander UK results. If included, 2Q14 attributable profit: EUR 265 mill. (+5% q-o-q and +20% y-o-y) 3.41% 3.48% 3.31% 3.33% 3.50% 0.77% 0.93% 0.61% 0.74% 0.70% Gross loans New loans +4% +12% EUR million P&L 2Q’14 %1Q’14 1H’14 %1H’13 NII + Fee income 822 2,8 1.622 4,1 Gross income 827 3,4 1.626 4,9 Operating expenses -357 -2,4 -722 4,3 Net op. income 470 8,3 904 5,3 LLPs -123 -5,2 -252 -16,5 Attributable profit 237 8,6 456 21,0 Var. Jun’14 / Jun’13 Prov. NII +1% / 1Q’14 +9% / 1Q’14


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25 Spain run-off real estate ¡Total real estate exposure dropped 15% in the last twelve months (loans -25%) ¡Coverage ratios remained above 50% ¡1H’14 attributable profit : -EUR 307 mill. (-EUR 337 mill. in 1H’13) Jun’13 Sep’13 Dec’13 Mar’14 Jun’14 6.5 6.2 5.7 5.2 4.9 3.6 3.7 3.6 3.6 3.5 11.6 11.4 10.8 10.3 9.8 EUR billion Loans Foreclosures 52% 55% Total balance sheet Coverage ratio Net foreclosures Net loans Equity stakes Buildings: 43% Land: 62%


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26 United Kingdom Loans Funds -1% -3% Var. Jun’14 / Jun’13 Volumes1 Banking NIM2 1.46% 1.59% 1.71% 1.79% 1.81% 2Q’13 3Q 4Q 1Q’14 2Q Activity +1% / 1Q’14 +0.4% / 1Q’14 £ million P&L 2Q’14 %1Q’14 1H’14 %1H’13 NII + Fee income 1,045 2.1 2,068 14.8 Gross income 1,105 0.4 2,205 9.1 Operating expenses -571 -0.5 -1,145 1.6 Net op. income 533 1.4 1,059 18.4 LLPs -71 -28.8 -170 -28.8 Attributable profit 325 4.6 636 53.6 ¡Continuing transformation of our retail and commercial banking franchise, reflected in the results ¡In 1H’14 customer loans grew 1% with customer funds up 2% ¡Good revenue performance due to reduced cost of deposits and renewed loan growth ¡Control of costs to accommodate investments in the Bank’s business transformation ¡Provisions reflect good credit management and positive momentum across the UK economy (1) Volumes in local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds (2) In local criteria


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27 United Kingdom Boosting retail customers … Jun’12 Jun’13 Jun’14 13.3 21.3 35.1 £ billion 1?2?3 +65% Jun’12 Jun’13 Jun’14 0.4 1.9 3.0 Million … and corporates Jun’12 Jun’13 Jun’149% 11% 12% Jun’12 Jun’13 Jun’14 19.0 21.0 23.1 £ billion +10% +11% +60% Current accounts 1|2|3 World Customers Corporate loans / Total loans Corporate loans Launch C/A (March’12) ¡First choice for customers switching1 their current account provider to Santander UK (1 in 4) ¡Total deposits held by primary banking customers up 36% over 12 months ¡Further progress with business diversification; double-digit growth in loans and deposits ¡Building our capability; more regional centres for SMEs, and more relationship managers servicing larger corporates (1)Since the introduction in September 2013 of the new system to help customers with their current account switching.


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28 Activity USA Var. Jun’14 / Jun’13
Gross loans New loans +21% +58% Santander Bank1 SCUSA Var. Jun’14 / Jun’13 (1) Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. +3% / 1Q’14 ¡Higher profit in the second quarter in Santander Bank, SCUSA and Puerto Rico ¡Gross income backed by volumes. Santander Bank’s rose in 1Q and 2Q, changing the trend ¡Costs impacted by regulation costs (qualitative improvement of Capital Plan) ¡Lower provisions in the quarter due to SCUSA, with coverage ratio already at 282% in June +1% / 1Q’14 +0.2% / 1Q’14 -12% / 1Q’14 US$ million P&L 2Q’14 %1Q’14 1H’14 %1H’13 NII + Fee income 1,798 4.1 3,527 15.8 Gross income 1,864 4.2 3,653 17.4 Operating expenses -649 -0.5 -1,301 9.2 Net op. income 1,215 6.9 2,352 22.5 LLPs -684 -8.6 -1,433 79.2 Attributable profit 272 25.8 488 -21.8 Loans Funds +3% +1%


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29 Loans Funds +4% +14% Brazil Var. Jun’14 / Jun’13 Volumes1 Activity 2Q’13 3Q 4Q 1Q’14 2Q 3.5% 3.5% 3.7% 3.8% 3.7% NII – Provisions / ATAs 7.10% 6.56% 6.59% 6.48% 6.27% 3.59% 3.11% 2.88% 2.67% 2.55% ¡Lending growth impacted by macroeconomic environment. Funds performed better ¡Gross income reflected lending performance and change of mix, and lower trading gains ¡Costs well below inflation (efficiency plan) ¡Further reduction in provisions and cost of credit ¡Improved profit compared to previous quarters +0.4% / 1Q’14 +3% / 1Q’14 (1) Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds EUR million P&L 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 2,979 -0.5 5,807 -2.7 Gross income 2,986 -1.1 5,838 -6.0 Operating expenses -1,196 -0.3 -2,328 1.3 Net op. income 1,791 -1.7 3,509 -10.2 LLPs -933 -2.7 -1,837 -23.7 Attributable profit 395 2.6 758 -2.5 (*) Changes excluding fx impact Prov.
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30 90 91 92 95 95 95 6.90 6.49 6.12 5.64 5.74 5.78 M’13 J’13 S’13 D’13 M’14 J’14 1Q’13 2Q 3Q 4Q 1Q’14 2Q 2,346 2,322 2,203 2,253 2,264 2,230 11.1 10.5 9.9 9.8 9.9 9.8 Brazil Net interest income still affected by reduced lending growth and change of mix 1 (1)Rest = Consumer, payrolls, auto, cards, cheque and personal loans Net Interest Income Lending portfolio Var. Jun’14 / Mar’14 1Q’13 2Q 3Q 4Q 1Q’14 2Q 1,232 1,175 1,044 984 931 906 7.5% 7.1% 6.7% 6.3% 5.8% 5.4% Credit quality Constant EUR million Reduction in provisions and cost of credit continued, consistent with higher coverage LLPs and cost of credit Constant EUR million Coverage ratio NPL ratio NII and loan spreads NPL and coverage ratios (%) Net interest income Loan spreads Mortgages Other individuals SMEs / Companies Large companies Total+7% -2% -1% +2% +0.4% Net loan-loss provisions Cost of credit


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31 Mexico ¡Expansion plan reflected in market share gain of 1.1 p.p. y-o-y in loans and demand deposits ¡Higher gross income due to volumes. Impact from lower benchmark rate and change of mix ¡Costs reflected expansion plan ¡Provisions grew at a slower pace year-on-year. Lower cost of credit ¡Attributable profit rose in the quarter. Higher tax rate in year-on-year terms Loans Funds +19% +9% Var. Jun’14 / Jun’13 Volumes1 Activity +7% / 1Q’14 +2% / 1Q’14 2Q’13 3Q 4Q 1Q’14 2Q2.5% 2.3% 2.6% 2.7% 2.5% NII – Provisions / ATAs 3.85% 4.37% 4.42% 4.10% 3.98% 1.31% 2.09% 1.81% 1.44% 1.43% (1) Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds P&L 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 720 1.3 1,419 6.4 Gross income 775 6.9 1,488 3.8 Operating expenses -312 0.1 -619 11.9 Net op. income 463 12.1 870 -1.3 LLPs -191 5.0 -369 23.7 BAI 271 17.6 497 -17.9 Attributable profit 169 20.3 307 -24.0 EUR million (*) Changes excluding fx impact Prov. NII


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32 P&L Chile ¡Growth in loans (SMEs, companies and affluent clients) and better funding mix (demand: +11%) ¡Higher gross income due to inflation, volumes and cost of funds. Impact from regulation on fee income ¡Costs in 2Q reflected the impact of salary agreement ¡Cost of credit continued to improve ¡High profit both in the quarter and the first half, partly due to inflation Loans Funds +9% +8% Var. Jun’14 / Jun’13 Volumes1 Activity +1% / 1Q’14 -1% / 1Q’14 2Q’13 3Q 4Q 1Q’14 2Q2.5% 2.9% 2.9% 3.0% 3.5% NII – Provisions / ATAs 3.86% 4.39% 4.38% 4.26% 4.69% 1.40% 1.52% 1.44% 1.21% 1.,24% (1)Local currency. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 526 8.1 1,015 20.9 Gross income 551 4.0 1,084 17.8 Operating expenses -210 5.2 -411 4.0 Net op. income 341 3.3 672 28.1 LLPs -118 2.2 -234 -6.6 Attributable profit 132 8.2 255 53.3 EUR million (*) Changes excluding fx impact Prov. NII


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33 Other Latin American countries ¡Focus on linkage, transactional business and target segments ¡Volumes growing at double-digit rates in all units ¡P&L underpinned by gross income Argentina Constant EUR million Attributable profit Uruguay Peru 1H’13 2H’13 1H’14104 120 135 1H’13 2H’13 1H’14 23 24 25 1H’13 2H’13 1H’14 8 10 10


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34 Corporate Activities ¡Lower losses than in 1H’13, when a charge for the integration of the banks in Spain was recorded ¡Similar gross income: higher net interest income due to reduced cost of issues offset by lower trading gains P&L 1H’14 1H’13 Gross income -461 -460 Operating expenses -389 -353 Provisions, tax and minority interests 1 -249 Attributable profit -849 -1,062 EUR million


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35 Agenda ?Group performance 1H’14 —Highlights —Results ?Business areas performance 1H’14 ?Conclusions ?Appendix


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36 Better revenues dynamic. Main drivers: ?Loan growth with mature markets recovering ?Lower cost of funds Operating expenses performing well Provisions on a reduction trend, towards normalisation The Group’s profit rose sharply with better-quality results 2012 / 2011 2013 / 2012 1H’14/1H’13-18.2% -9.5% +26.6% OPERATING PROFIT—GROUP (Net op. income after provisions) Current euros -18.1% -16.2% +13.4% Plans to improve productivity, efficiency and linkage Business portfolio and ongoing transactions offer future growth potential Second quarter summary Year-on-year change in constant euros


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37 Agenda ?Group performance 1H’14 —Highlights —Results ?Business areas performance 1H’14 ?Conclusions ?Appendix


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38 Group balance sheet Appendix Liquidity and funding Secondary segment results NPL, coverage ratios and cost of credit Spreads Quarterly income statements Business transformation and portfolio management


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39 Group balance sheet


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40 Highlights of the Group balance sheet
Lending: 60% of balance sheet Derivatives (with counterparty on the liabilities side): 6% of balance sheet Cash, central banks and credit institutions: 14% Other (goodwill, fixed assets, accruals): 9% Available for sale portfolio (AFS): 6% Trading portfolio: 5% 1 3 2 4 5 6 (*) Other assets: Goodwill EUR 27 bn., tangible and intangible assets EUR 20 bn., other capital instruments at fair value EUR 1 bn., accruals and other accounts EUR 55 bn. Retail balance sheet, appropriate for a low risk business model, liquid and well capitalised Assets Liabilities 707 102 103 211 64 618 76 41 71 88 167 128 1,188 1,188 Miles de millones de euros Other* 1 6 5 4 3 2 Balance sheet at June 2014 Net loans to customers Derivatives Cash and credit institutions AFS portfolio Trading portfolio Customer deposits Issues and subordinated liabilities Credit institutions Other Derivatives Shareholders’ equity & fixed liabilities


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41 Liquidity and funding


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42 Liquidity and funding Structural liquidity1 surplus: EUR 151 bill. (16% net liabilities) Commercial Gap: EUR 89.1 bill. Well-funded balance sheet with high structural liquidity surplus June 2014. EUR billion Santander Group liquidity balance sheet Net loans to customers Deposits M/L term funding Financial assets Equity (86) and other (27) Securitisations Fixed assets & other Note: Liquidity balance sheet for management purposes (net of trading derivatives and interbank balances). Provisional (1) Financial assets – short term wholesale funding markets Assets Liabilities 172 21 72 113 707 135 64 618


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43 LTD ratio Deposits + M/L term funding / (net loans / deposits) net loans Spain 87% 156% Portugal 104% 112% Santander Consumer Finance 189% 74% Poland 93% 110% UK 124% 108% Brazil 104% 126% Mexico 99% 106% Chile 144% 92% Argentina 84% 121% USA* 150% 103% Group Total 114% 116% Adequate liquidity structure of stand-alone units Liquidity and funding June 2014 Main units and liquidity ratios (*) Including Santander Bank, Puerto Rico and SCUSA (the latter by global integration in 2014; in 2013 by the equity accounted method).


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44 June 2014 Sterling area, 26% Euro area, 47% US$ area, 27% Total 1H’13 1H’14 7 8 13 20 20 28 Higher recourse to wholesale funding at the start of the year, backed by improved markets conditions Liquidity and funding Diversified issuances 1H’2014 Issuance (EUR bn.) M/L term issuance Securitisations1 (1)Placed in the market and including structured finance Note: 2013 data on a like-for-like basis


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45 Secondary segment results


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46 Retail Banking Activity EUR million P&L EUR billion EUR million 1Q’13 2Q 3Q 4Q 1Q’14 2Q 9,279 9,414 8,847 8,803 8,707 9,041 Gross income 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 8,988 1.6 17,670 6.0 Gross income 9,041 2.0 17,749 3.4 Operating expenses -4,065 -0.6 -8,087 2.1 Net op. income 4,976 4.2 9,661 4.5 LLPs -2,372 -6.7 -4,858 -7.9 Attributable profit 1,450 15.2 2,692 18.6 Net loans Deposits (*) -3% excluding FX impact (*) +1% excluding FX impact ¡Sharp exchange rate impact in recent quarters ¡Excluding this impact: -Recovery of net interest income + fee income, (+2% / 1Q’14; +6% / 1H’13) -Costs in line with inflation -Provisions on a downward trend Jun’13 Jun’14 599 610 +2%* Jun’13 Jun’14 521 508 -2%* (*) excluding FX impact


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47 Consumer Business Includes Continental Europe, United Kingdom and USA (SCUSA) Basic data Gross loans (Jun’14): EUR 85 bn.
Attributable profit 1H’14: EUR 685 mill. Continental Europe UK USA (SCUSA) 61 5 19 Continental Europe UK USA (SCUSA) 456 61 168 84,761 18.4 157,000 Countries 14 61 Top 31 in 12 countries 30,736 EUR million in 1H’14 Attributable profit 685 EUR billion EUR million Agreements with manufacturers for “captive” financing EUR million in loans Dealers-participants EUR million in deposits Million customers (1)Market share of new car financing and/or durable goods loans


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48 1Q13 2Q 3Q 4Q 1Q14 2Q1,253 1,057 1,169 1,092 1,168 1,174 1,371 1,196 1,306 1,214 1,298 1,335 Global Wholesale Banking (GBM) TOTAL Financing solutions & advisory TOTAL Trading y capital Customers Customers +1%* Gross income P&L EUR million EUR million Global Transaction Services Global Markets Trading and capital (*) Excluding FX impact: total revenues: +10%; customer revenues +7% ¡Customer revenues account for 89% of the total ¡Gross income growth in constant euros (+10% /1H’13; +2% /1Q’14) ¡Excellent efficiency ratio: 34% ¡Higher provisions in the quarter 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 1,026 9.7 1,947 11.7 Gross income 1,335 1.5 2,633 10.1 Operating expenses -445 -0.1 -886 5.5 Net op. income 890 2.3 1,748 12.6 LLPs -200 85.9 -308 0.9 Attributable profit 428 -11.0 902 14.9 917 848 531 576 863 917 256 292 1H’13 1H’14 +3%* -8% +6% +14% +9% 2,567 2,633 (*) excluding FX impact


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49 Private Banking, Asset Management and Insurance 458 424 479 484 1,384 1,279
2,321 2,187 1H’13 1H’14 1Q’13 2Q 3Q 4Q 1Q’14 2Q 221 237 217 206 215 208 234 246 243 195 233 251 706 678 618 643 631 648 1,161 1,161 1,078 1,044 1,080 1,107 -6%2 -7% TOTAL -8% TOTAL +1% Total revenues for the Group1 P&L (*) Including fees paid to the Group retail networks EUR million EUR million (2) At constant perimeter and FX rates: Total +2%; Insurance 0%; Asset Mgmt.+12%: Private Banking: -4% Private Banking Private Banking Insurance Asset Management Insurance Asset Management 2Q’14 %1Q’14* 1H’14 %1H’13* NII + Fee income 256 -1.2 514 1.6 Gross income 364 2.7 714 -0.3 Operating expenses -144 0.9 -285 2.9 Net op. income 220 4.0 429 -2.4 LLPs 12 — -14 -41,2 Attributable profit 180 29.7 317 1.9 ¡Impacted by fx rates and reduced perimeter due to sale of 50% of mgmt. companies ¡Large gross income contribution to the Group (+10% of operating areas total) ¡At constant perimeter and fx rates, total gross income for the Group increased (+2% / 1H’13) (*) excluding FX impact


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50 Business transformation and portfolio management


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51 CUSTOMER Progress in the Group’s business transformation Specialised global models by segment Profitable linkage Committed to customer satisfaction Customer-driven Innovation Distribution models updating ¡Santander Select (high income) ¡Santander Advance (SMEs) ¡Specialised services for companies ¡NEOCRM Extension (global tool) ¡Continuous improvement: 25 customer-journeys in 2014 ¡1st / on-boarding new customers ¡Observatory (USA) and LABs (at least in 3 countries) ¡Santander InnoVenture Fund (UK) ¡Multichannel transformation ¡Customer’s choice


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52 Disposal of non-strategic lines Altamira Enhance strategic businesses SCF: GE Nordics, PSA, ECI Brazil: GetNet Alliances to bolster our position Custody, Asset Mgmt. companies, Insurance CNP Investing in the future


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53 NPL, coverage ratios and cost of credit


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54 NPL ratios%31.03.1330.06.1330.09.1331.12.1331.03.1430.06.14Continental Europe6.627.838.489.139.129.04 Spain4.125.756.407.497.617.59 Portugal6.887.417.868.128.268.16 Poland7.398.087.757.847.357.42 Santander Consumer Finance3.984.043.964.014.144.07United Kingdom2.032.011.981.981.881.91Latin America5.405.235.295.005.065.03 Brazil6.906.496.125.645.745.78 Mexico1.922.203.583.663.623.52 Chile5.515.816.005.915.995.94USA3.012.963.043.092.882.93Operating Areas4.705.135.395.615.545.46Total Group4.755.155.405.615.525.45


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Coverage ratio % 31.03.13 30.06.13 30.09.13 31.12.13 31.03.14 30.06.14 Continental Europe 71.0 63.3 61.1 57.3 58.0 58.3 Spain 50.3 43.1 45.0 44.0 44.6 44.9 Portugal 52.9 52.4 51.9 50.0 50.6 53.1 Poland 67.6 59.3 64.1 61.8 64.6 65.3 Santander Consumer Finance 108.7 106.9 109.2 105.3 105.1 105.2 United Kingdom 42.1 42.1 41.6 41.6 42.9 41.1 Latin America 87.4 86.1 83.6 85.4 86.1 86.3 Brazil 90.4 91.3 92.0 95.1 95.2 94.8 Mexico 157.1 142.7 99.0 97.5 98.6 96.6 Chile 53.9 49.9 49.7 51.1 50.7 51.7 USA 149.6 156.5 148.9 148.1 163.3 165.0 Operating Areas 75.0 69.6 67.2 64.6 66.0 66.4 Total Group 74.1 69.7 67.1 64.9 66.3 66.7


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56 Cost of credit % 31.03.13 30.06.13 30.09.13 31.12.13 31.03.14 30.06.14 Continental Europe 3.13 2.33 1.71 1.23 1.21 1.14 Spain 1.23 1.26 1.36 1.36 1.37 1.31 Portugal 1.18 1.10 0.93 0.73 0.63 0.55 Poland 1.22 1.18 1.09 1.01 0.98 0.92 Santander Consumer Finance 1.26 1.15 1.13 0.96 0.89 0.87 United Kingdom 0.29 0.26 0.26 0.24 0.23 0.22 Latin America 5.07 4.87 4.73 4.53 4.24 3.95 Brazil 7.46 7.07 6.72 6.34 5.82 5.38 Mexico 2.46 2.73 3.27 3.47 3.59 3.58 Chile 1.95 2.00 1.96 1.92 1.82 1.76 USA 1.89 1.95 2.17 2.48 2.94 3.15 Operating Areas 2.49 2.15 1.85 1.65 1.61 1.55 Total Group 2.45 2.14 1.89 1.69 1.65 1.56
Cost of credit = 12 month loan-loss provisions / average lending


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57 Jun’14 53% Gross risk Coverage Net Fund Risk Non-performing 7,517 4,426 3,091 Substandard1 2,286 831 1,455 Foreclosed real estate 7,919 4,392 3,527 Total problematic assets 17,722 9,649 8,073 Performing loans2 330 0 330 Real estate exposure 18,052 9,649 8,403 Spain run-off real estate. Exposure and coverage ratios Non-performing 59% Substandard1 36% Foreclosed real estate 55% Total problematic assets 54% Performing loans2 0% Total coverage (problematic assets + performing loans) Coverage by borrowers’ situation (June 2014) provisions / exposure (%) EUR Million (1)100% up-to-date with payments (2)Performing loans: loans up-to-date with payments Total real estate exposure


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58 Spain run-off real estate. Loans and foreclosures Finished buildings 4,046 4,673 -627 Buildings under constr. 527 614 -87 Developed land 3,177 3,124 +53 Building and other land 892 1,116 -224 Non mortgage guarantee 1,491 1,828 -337 Total 10,133 11,355 -1,222 Finished buildings 2,341 42% 1,353 Buildings under constr. 475 47% 254 Developed land 2,523 61% 992 Building land 2,506 64% 900 Other land 74 62% 28 Total 7,919 55% 3,527 LOANS with real estate purpose Foreclosed REAL ESTATE (June 2014) EUR Million EUR Million
Jun’14 Dec’13 Var. Gross amount Coverage Net amount


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59 Spreads


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60 Spreads on loans and deposits % 1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 Retail Banking Spain Loan spreads 2.21 2.26 2.33 2.43 2.39 2.36 Deposit spreads 0.16 0.28 0.15 0.20 0.45 0.47 TOTAL 2.37 2.54 2.48 2.63 2.84 2.83 Retail Banking Portugal Loan spreads 2.44 2.44 2.44 2.42 2.44 2.39 Deposit spreads (1.22) (1.18) (1.06) (0.99) (0.93) (0.84) TOTAL 1.22 1.26 1.38 1.43 1.51 1.55 Retail Banking Poland Loan spreads 2.41 2.45 2.43 2.53 2.51 2.47 Deposit spreads 0.73 0.72 0.73 0.98 1.12 1.22 TOTAL 3.14 3.17 3.16 3.51 3.63 3.69 Santander Consumer Finance Loan spreads 4.76 4.83 4.93 4.91 5.04 5.03 Retail Banking United Kingdom Loan spreads 2.78 2.80 2.85 2.84 2.83 2.76 Deposit spreads (1.25) (1.17) (1.00) (0.86) (0.82) (0.70) TOTAL 1.53 1.63 1.85 1.98 2.01 2.06


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61 Spreads on loans and deposits%1Q 132Q 133Q 134Q 131Q 142Q 14Retail Banking Brazil Loan spreads13.0912.5111.9311.8211.7611.60 Deposit spreads0.720.750.840.950.900.92 TOTAL13.8113.2612.7712.7712.6612.52Retail Banking Mexico Loan spreads8.468.418.348.238.177.83 Deposit spreads1.861.641.561.511.521.46 TOTAL10.3210.059.909.749.699.29Retail Banking Chile Loan spreads4.314.274.013.983.984.00 Deposit spreads2.392.472.422.312.352.37 TOTAL6.706.746.436.296.336.37Retail Banking USA Loan spreads2.512.522.522.492.442.57 Deposit spreads0.340.330.570.410.730.65 TOTAL2.852.853.092.903.173.22


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62 Cuentas trimestrales de P&L


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63 Santander GroupEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income9,6899,8339,2459,2759,3239,77319,52219,095Gross income10,72210,84710,33310,02910,12410,48821,57020,611Operating expenses(5,068)(5,088)(4,943)(5,060)(4,847)(4,906)(10,155)(9,753)Net operating income5,6555,7605,3904,9685,2775,58211,41410,858Net loan-loss provisions(3,142)(3,399)(3,025)(2,774)(2,695)(2,638)(6,541)(5,333)Other(372)(549)(509)(366)(433)(508)(921)(942)Profit before taxes2,1411,8121,8561,8282,1492,4353,9534,584Consolidated profit1,5641,3451,3371,3011,5791,7712,9083,350Attributable profit1,2051,0501,0551,0601,3031,4532,2552,756


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64 Santander GroupConstant EUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income8,8319,0318,9769,1259,4139,68317,86219,095Gross income9,81010,01810,0329,87210,21410,39719,82820,611Operating expenses(4,722)(4,756)(4,814)(4,977)(4,883)(4,870)(9,478)(9,753)Net operating income5,0885,2615,2184,8955,3315,52710,35010,858Net loan-loss provisions(2,850)(3,135)(2,952)(2,747)(2,722)(2,611)(5,985)(5,333)Other(359)(528)(497)(354)(438)(504)(887)(942)Profit before taxes1,8801,5981,7691,7942,1712,4133,4784,584Consolidated profit1,3661,1831,2781,2801,5961,7552,5493,350Attributable profit1,0489191,0071,0421,3161,4401,9672,756


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65 Continental EuropeEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income2,8782,9502,8592,8412,9733,0775,8276,050Gross income3,1713,1633,1522,9793,1963,2566,3336,452Operating expenses(1,651)(1,619)(1,607)(1,618)(1,607)(1,582)(3,270)(3,189)Net operating income1,5201,5431,5451,3611,5891,6733,0643,263Net loan-loss provisions(901)(993)(946)(763)(791)(770)(1,894)(1,561)Other(192)(194)(188)(185)(152)(196)(387)(348)Profit before taxes4273564114136477077821,354Consolidated profit3312903273014995366211,036Attributable profit303248283282463499551962


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66 SpainEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income1,5571,6021,5081,5241,6021,6633,1583,264Gross income1,7981,7801,7421,6341,7921,7823,5783,574Operating expenses(953)(941)(936)(902)(894)(873)(1,895)(1,767)Net operating income8448388057328989091,6831,807Net loan-loss provisions(516)(690)(630)(575)(507)(488)(1,205)(995)Other(36)(29)(59)(11)(33)(51)(65)(84)Profit before taxes293119116145358370412728Consolidated profit204848198253261288514Attributable profit203848198251261287513


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67 PortugalEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income202221211198202204423406Gross income231233228224228237465465Operating expenses(124)(122)(123)(126)(122)(121)(246)(243)Net operating income10711210597106116219222Net loan-loss provisions(64)(62)(56)(11)(34)(40)(126)(75)Other(13)(17)(6)(42)(30)(29)(30)(59)Profit before taxes3132444442476389Consolidated profit2125322933374670Attributable profit2125323736394674


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68 PolandEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income278290302310317328568645Gross income315337342323334353651687Operating expenses(156)(142)(136)(159)(147)(148)(297)(294)Net operating income159195206165188205354393Net loan-loss provisions(42)(51)(35)(39)(43)(42)(93)(85)Other(5)6(2)(4)(3)(16)1(19)Profit before taxes112149169121142147261289Consolidated profit9012313596115120213235Attributable profit7091100728588161173


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69 PolandConstant EUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income276292307310318327568645Gross income313338348324335352652687Operating expenses(155)(142)(139)(159)(147)(147)(297)(294)Net operating income158196209165188205354393Net loan-loss provisions(42)(52)(36)(39)(43)(42)(93)(85)Other(5)6(2)(4)(3)(16)1(19)Profit before taxes112150172121142147261289Consolidated profit9012313896116120213235Attributable profit7091102738588161173


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70 Santander Consumer FinanceEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income7797797997628008221,5581,622Gross income7767758017598008271,5511,626Operating expenses(351)(341)(345)(353)(366)(357)(692)(722)Net operating income425434456405434470859904Net loan-loss provisions(171)(131)(158)(105)(130)(123)(302)(252)Other(21)(29)(15)(5)(14)(17)(50)(31)Profit before taxes233274283295291330507621Consolidated profit184210217213225245394470Attributable profit176201208209219237377456


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71 United KingdomGBP million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income8969069561,0141,0231,0451,8022,068Gross income9731,0481,0221,1001,1001,1052,0222,205Operating expenses(560)(567)(538)(547)(574)(571)(1,127)(1,145)Net operating income4134814845535265338941,059Net loan-loss provisions(137)(103)(132)(121)(99)(71)(239)(170)Other(35)(87)(22)(55)(38)(51)(123)(90)Profit before taxes241291330377388411532799Consolidated profit191224261301311325414636Attributable profit191224261301311325414636


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72 United StatesUSD million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income1,4881,5581,6311,6581,7281,7983,0463,527Gross income1,5381,5731,6221,7211,7891,8643,1113,653Operating expenses(586)(605)(637)(676)(652)(649)(1,192)(1,301)Net operating income9529689851,0451,1371,2151,9192,352Net loan-loss provisions(337)(462)(561)(657)(749)(684)(799)(1,433)Other(14)(24)(38)(37)(3)(4)(38)(7)Profit before taxes6014813863513855271,082912Consolidated profit413349288244276362762638Attributable profit333292233206216272624488


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73 BrazilEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income3,5633,4842,8992,9922,8282,9797,0475,807Gross income3,7813,5523,1153,0702,8512,9867,3335,838Operating expenses(1,359)(1,356)(1,263)(1,346)(1,133)(1,196)(2,715)(2,328)Net operating income2,4222,1961,8521,7241,7191,7914,6183,509Net loan-loss provisions(1,471)(1,372)(1,065)(985)(905)(933)(2,844)(1,837)Other(78)(133)(126)(162)(143)(166)(210)(308)Profit before taxes8736916615776716931,5641,364Consolidated profit6525254693924695041,178974Attributable profit499420358301364395919758


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74 BrazilConstant EUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income2,9842,9822,8172,9422,9122,8965,9665,807Gross income3,1673,0413,0183,0262,9352,9026,2095,838Operating expenses(1,138)(1,160)(1,214)(1,312)(1,166)(1,162)(2,299)(2,328)Net operating income2,0291,8811,8041,7131,7691,7403,9103,509Net loan-loss provisions(1,232)(1,175)(1,044)(984)(931)(906)(2,408)(1,837)Other(65)(113)(119)(155)(147)(161)(178)(308)Profit before taxes7315936415746916731,3241,364Consolidated profit546451457393483491997974Attributable profit418360350302374384778758


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75 MexicoEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income7257307307186997201,4551,419Gross income7707957517057137751,5651,488Operating expenses(299)(304)(307)(315)(307)(312)(603)(619)Net operating income472490444390407463962870Net loan-loss provisions(142)(184)(257)(218)(179)(191)(326)(369)Other26(2)(3)(4)(2)(2)24(3)Profit before taxes355305184168226271660497Consolidated profit315263162193178214578392Attributable profit241199123149138169441307


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76 Mexico Constant EUR million 1Q 13 2Q 13 3Q 13 4Q 13 1Q 14 2Q 14 1H 13 1H 14 NII + Fee income 673 660 694 708 705 714 1,333 1,419 Gross income 716 719 715 697 719 769 1,434 1,488 Operating expenses (277) (275) (292) (309) (309) (309) (553) (619) Net operating income 438 443 423 387 410 460 882 870 Net loan-loss provisions (132) (167) (242) (214) (180) (189) (299) (369) Other 24 (2) (3) (3) (2) (2) 22 (3) Profit before taxes 330 275 178 170 228 269 605 497 Consolidated profit 293 237 157 193 180 213 529 392 Attributable profit 224 180 119 148 139 168 404 307


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77 ChileEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income5125025335214895261,0131,015Gross income5505605735665335511,1101,084Operating expenses(232)(245)(231)(218)(201)(210)(477)(411)Net operating income319314342348332341633672Net loan-loss provisions(155)(147)(153)(142)(116)(118)(302)(234)Other(1)36(4)(7)(3)2(9)Profit before taxes163170194203209220333429Consolidated profit148140166169176192288367Attributable profit10397116119123132201255


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78 ChileConstant EUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income4214194714814885278401,015Gross income4534675065225315529201,084Operating expenses(191)(205)(205)(202)(200)(211)(395)(411)Net operating income262262302320331342525672Net loan-loss provisions(127)(123)(136)(131)(116)(118)(250)(234)Other(1)35(3)(7)(3)2(9)Profit before taxes134142170186208221276429Consolidated profit122117146155175192238367Attributable profit8581102109122132166255


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79 Corporate ActivitiesEUR million1Q 132Q 133Q 134Q 131Q 142Q 141H 131H 14NII + Fee income(588)(526)(541)(618)(542)(495)(1,114)(1,037)Gross income(322)(138)(163)(314)(224)(237)(460)(461)Operating expenses(177)(176)(176)(167)(191)(197)(353)(389)Net operating income(499)(314)(339)(482)(416)(434)(812)(850)Net loan-loss provisions(29)(189)1421(1)(218)0Other(66)(89)(124)106(72)(67)(155)(139)Ordinary profit before taxes(594)(591)(448)(374)(487)(502)(1,185)(989)Ordinary consolidated profit(543)(521)(432)(374)(408)(444)(1,064)(852)Ordinary attributable profit(543)(519)(430)(384)(405)(444)(1,062)(849)Attributable profit(543)(519)(430)(384)(405)(444)(1,062)(849)


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Key consolidated data

 

                   Variation        
     1H ’14      1H ’13      Amount     %     2013  

Balance sheet (EUR million)

            

Total assets

     1,188,043         1,239,415         (51,372     (4.1     1,134,003   

Net customer loans

     706,899         715,023         (8,124     (1.1     684,690   

Customer deposits

     617,761         644,934         (27,173     (4.2     607,836   

Managed and marketed customer funds

     982,494         991,774         (9,280     (0.9     946,210   

Shareholders’ equity

     87,035         83,202         3,833        4.6        84,302   

Total managed and marketed funds

     1,342,238         1,371,542         (29,303     (2.1     1,269,917   

Income statement * (EUR million)

            

Net interest income

     14,362         14,544         (182     (1.3     28,419   

Gross income

     20,611         21,570         (958     (4.4     41,931   

Pre-provision profit (net operating income)

     10,858         11,414         (556     (4.9     21,773   

Profit before taxes

     4,584         3,953         631        16.0        7,637   

Attributable profit to the Group

     2,756         2,255         501        22.2        4,370   

 

(*).-        Variations w/o exchange rate

 

            

Net interest income: +8.2%; Gross income: +4.0%; Pre-provision profit: +4.9%; Attributable profit: +40.1%

 

  

EPS, profitability and efficiency (%)

            

EPS (euro)

     0.236         0.214         0.022        10.2        0.403   

ROE

     6.58         5.60             5.42   

ROTE

     9.52         8.21             7.87   

ROA

     0.57         0.46             0.45   

RoRWA**

     1.23             

Efficiency ratio (with amortisations)

     47.32         47.08             48.07   

Solvency and NPL ratios (%)

            

CET1**

     10.92             

NPL ratio

     5.45         5.15             5.61   

Coverage ratio

     66.7         69.7             64.9   

Market capitalisation and shares

            

Shares (millions at period-end)

     11,778         10,810         968        9.0        11,333   

Share price (euros)

     7.630         4.902         2.728        55.7        6.506   

Market capitalisation (EUR million)

     89,867         52,989         36,878        69.6        73,735   

Book value (euro)

     7.40         7.71             7.44   

Price / Book value (X)

     1.03         0.64             0.87   

P/E ratio (X)

     16.20         11.46             16.13   

Other data

            

Number of shareholders

     3,279,897         3,292,650         (12,753     (0.4     3,299,026   

Number of employees

     183,648         189,920         (6,272     (3.3     186,540   

Number of branches

     13,225         14,680         (1,455     (9.9     13,927   

 

(**).- Considering Spanish regulation homogeneous with European one regarding intangible assets

Note: The financial information in this report was approved by the Board of Directors at its meeting on July, 24 2014, following a favourable report from the Audit Committee on July, 22 2014.


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Income statement

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Net interest income

     14,362        14,544        (182     (1.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     4,733        4,977        (244     (4.9

Gains (losses) on financial transactions

     1,278        1,848        (570     (30.9

Other operating income

     238        200        38        19.0   

Dividends

     251        204        47        22.9   

Income from equity-accounted method

     108        124        (16     (12.9

Other operating income/expenses

     (121     (128     7        (5.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     20,611        21,570        (958     (4.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (9,753     (10,155     403        (4.0

General administrative expenses

     (8,616     (8,982     366        (4.1

Personnel

     (4,970     (5,238     268        (5.1

Other general administrative expenses

     (3,646     (3,744     98        (2.6

Depreciation and amortisation

     (1,137     (1,173     37        (3.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     10,858        11,414        (556     (4.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (5,333     (6,541     1,208        (18.5

Impairment losses on other assets

     (157     (237     79        (33.5

Other income

     (784     (684     (100     14.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     4,584        3,953        631        16.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,233     (1,030     (203     19.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     3,351        2,922        428        14.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (14     14        (98.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     3,350        2,908        442        15.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     594        653        (59     (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     2,756        2,255        501        22.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     2,756        2,255        501        22.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

EPS (euros)

     0.236        0.214        0.022        10.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Diluted EPS (euros)

     0.235        0.213        0.022        10.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Pro memoria:

        

Average total assets

     1,167,350        1,266,263        (98,913     (7.8

Average shareholders’ equity

     83,772        80,516        3,256        4.0   


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Quarterly income statement

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Net interest income

     7,206        7,339        6,944        6,930        6,992        7,370   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,484        2,494        2,300        2,345        2,331        2,403   

Gains (losses) on financial transactions

     967        880        995        653        767        511   

Other operating income

     66        134        94        100        34        204   

Dividends

     59        145        72        102        31        220   

Income from equity-accounted method

     66        58        80        79        65        42   

Other operating income/expenses

     (59     (69     (58     (81     (63     (58
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     10,722        10,847        10,333        10,029        10,124        10,488   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (5,068     (5,088     (4,943     (5,060     (4,847     (4,906

General administrative expenses

     (4,497     (4,485     (4,381     (4,395     (4,256     (4,360

Personnel

     (2,631     (2,606     (2,478     (2,559     (2,455     (2,515

Other general administrative expenses

     (1,865     (1,879     (1,902     (1,836     (1,801     (1,844

Depreciation and amortisation

     (571     (602     (562     (665     (590     (546
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,655        5,760        5,390        4,968        5,277        5,582   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (3,142     (3,399     (3,025     (2,774     (2,695     (2,638

Impairment losses on other assets

     (110     (126     (141     (146     (87     (71

Other income

     (262     (422     (368     (220     (347     (438
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     2,141        1,812        1,856        1,828        2,149        2,435   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (577     (453     (518     (526     (569     (664
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     1,564        1,359        1,338        1,302        1,579        1,771   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     (1     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     1,564        1,345        1,337        1,301        1,579        1,771   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     359        294        282        242        277        318   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     1,205        1,050        1,055        1,060        1,303        1,453   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,205        1,050        1,055        1,060        1,303        1,453   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

EPS (euros)

     0.116        0.098        0.096        0.094        0.113        0.122   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Diluted EPS (euros)

     0.115        0.098        0.095        0.094        0.113        0.122   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Income statement

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Net interest income

     14,362        13,275        1,087        8.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     4,733        4,588        146        3.2   

Gains (losses) on financial transactions

     1,278        1,768        (490     (27.7

Other operating income

     238        197        41        20.8   

Dividends

     251        199        52        25.9   

Income from equity-accounted method

     108        105        3        2.4   

Other operating income/expenses

     (121     (108     (13     12.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     20,611        19,828        784        4.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (9,753     (9,478     (275     2.9   

General administrative expenses

     (8,616     (8,375     (241     2.9   

Personnel

     (4,970     (4,899     (71     1.5   

Other general administrative expenses

     (3,646     (3,476     (170     4.9   

Depreciation and amortisation

     (1,137     (1,103     (34     3.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     10,858        10,350        509        4.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (5,333     (5,985     652        (10.9

Impairment losses on other assets

     (157     (233     76        (32.5

Other income

     (784     (654     (131     20.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     4,584        3,478        1,106        31.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,233     (914     (319     34.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     3,351        2,564        787        30.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (15     14        (98.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     3,350        2,549        801        31.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     594        582        12        2.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     2,756        1,967        789        40.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     2,756        1,967        789        40.1   
  

 

 

   

 

 

   

 

 

   

 

 

 


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Quarterly income statement

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Net interest income

     6,547        6,728        6,742        6,826        7,063        7,299   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,284        2,303        2,233        2,299        2,350        2,384   

Gains (losses) on financial transactions

     914        854        965        646        767        511   

Other operating income

     65        132        92        101        34        204   

Dividends

     58        141        71        102        32        220   

Income from equity-accounted method

     56        49        75        75        67        41   

Other operating income/expenses

     (50     (58     (54     (76     (64     (57
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     9,810        10,018        10,032        9,872        10,214        10,397   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (4,722     (4,756     (4,814     (4,977     (4,883     (4,870

General administrative expenses

     (4,187     (4,188     (4,263     (4,319     (4,288     (4,328

Personnel

     (2,458     (2,441     (2,416     (2,522     (2,473     (2,498

Other general administrative expenses

     (1,729     (1,747     (1,847     (1,797     (1,815     (1,830

Depreciation and amortisation

     (535     (568     (551     (658     (595     (542
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,088        5,261        5,218        4,895        5,331        5,527   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,850     (3,135     (2,952     (2,747     (2,722     (2,611

Impairment losses on other assets

     (109     (125     (142     (141     (87     (70

Other income

     (250     (403     (355     (213     (351     (434
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     1,880        1,598        1,769        1,794        2,171        2,413   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (514     (400     (491     (514     (575     (658
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     1,366        1,198        1,278        1,280        1,596        1,755   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (15     (0     (0     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     1,366        1,183        1,278        1,280        1,596        1,755   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     318        264        270        238        280        315   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     1,048        919        1,007        1,042        1,316        1,440   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,048        919        1,007        1,042        1,316        1,440   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Exchange rates: 1 euro / currency parity

 

     Average (income statement)      Period-end (balance sheet)  
     1H ’14      1H ’13      30.06.14      31.12.13      30.06.13  

US$

     1.370         1.313         1.366         1.379         1.308   

Pound sterling

     0.821         0.851         0.802         0.834         0.857   

Brazilian real

     3.146         2.664         3.000         3.258         2.890   

Mexican peso

     17.972         16.471         17.712         18.073         17.041   

Chilean peso

     757.663         628.016         754.058         724.579         661.521   

Argentine peso

     10.688         6.725         11.106         8.990         7.032   

Polish zloty

     4.175         4.176         4.157         4.154         4.338   


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Net fees

EUR million

 

                   Variation  
     1H ’14      1H ’13      Amount     %  

Fees from services

     2,818         3,017         (199     (6.6

Mutual & pension funds

     429         425         4        0.9   

Securities and custody

     400         339         61        18.1   

Insurance

     1,086         1,196         (110     (9.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Net fee income

     4,733         4,977         (244     (4.9
  

 

 

    

 

 

    

 

 

   

 

 

 


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Operating expenses

EUR million

 

                   Variation  
     1H ’14      1H ’13      Amount     %  

Personnel expenses

     4,970         5,238         (268     (5.1

General expenses

     3,646         3,744         (98     (2.6

Information technology

     444         472         (28     (6.0

Communications

     260         310         (50     (16.2

Advertising

     301         291         10        3.6   

Buildings and premises

     890         928         (38     (4.1

Printed and office material

     72         84         (12     (14.3

Taxes (other than profit tax)

     224         224         (0     (0.1

Other expenses

     1,455         1,435         20        1.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Personnel and general expenses

     8,616         8,982         (366     (4.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Depreciation and amortisation

     1,137         1,173         (37     (3.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Total operating expenses

     9,753         10,155         (403     (4.0
  

 

 

    

 

 

    

 

 

   

 

 

 


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Net loan-loss provisions

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Non-performing loans

     5,993        7,555        (1,562     (20.7

Country-risk

     (4     6        (10     —     

Recovery of written-off assets

     (656     (1,020     364        (35.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Total

     5,333        6,541        (1,208     (18.5
  

 

 

   

 

 

   

 

 

   

 

 

 


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Balance sheet

EUR million

 

                 Variation        
     30.06.14     30.06.13     Amount     %     31.12.13  

Assets

          

Cash on hand and deposits at central banks

     83,877        81,673        2,204        2.7        77,103   

Trading portfolio

     130,773        169,729        (38,956     (23.0     115,309   

Debt securities

     54,115        51,275        2,840        5.5        40,841   

Customer loans

     1,637        13,776        (12,139     (88.1     5,079   

Equities

     9,399        5,090        4,309        84.6        4,967   

Trading derivatives

     64,335        91,437        (27,102     (29.6     58,920   

Deposits from credit institutions

     1,287        8,151        (6,864     (84.2     5,503   

Other financial assets at fair value

     30,421        40,118        (9,697     (24.2     31,441   

Customer loans

     11,031        14,389        (3,358     (23.3     13,255   

Other (deposits at credit institutions, debt securities and equities

     19,390        25,728        (6,338     (24.6     18,185   

Available-for-sale financial assets

     90,637        105,661        (15,024     (14.2     83,799   

Debt securities

     85,773        100,855        (15,082     (15.0     79,844   

Equities

     4,864        4,805        59        1.2        3,955   

Loans

     755,264        746,773        8,491        1.1        731,420   

Deposits at credit institutions

     53,232        52,132        1,100        2.1        57,178   

Customer loans

     694,231        686,858        7,373        1.1        666,356   

Debt securities

     7,801        7,784        17        0.2        7,886   

Investments

     3,603        2,917        686        23.5        3,377   

Intangible assets and property and equipment

     19,739        17,445        2,294        13.1        18,137   

Goodwill

     26,663        24,913        1,750        7.0        24,263   

Other

     47,066        50,186        (3,120     (6.2     49,154   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets

     1,188,043        1,239,415        (51,372     (4.1     1,134,003   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Liabilities and shareholders’ equity

          

Trading portfolio

     96,621        139,906        (43,285     (30.9     94,695   

Customer deposits

     5,250        17,569        (12,319     (70.1     8,500   

Marketable debt securities

     —          1        (1     (100.0     1   

Trading derivatives

     64,255        89,937        (25,682     (28.6     58,910   

Other

     27,116        32,399        (5,283     (16.3     27,285   

Other financial liabilities at fair value

     50,446        54,779        (4,333     (7.9     42,311   

Customer deposits

     32,103        32,427        (324     (1.0     26,484   

Marketable debt securities

     3,864        6,154        (2,290     (37.2     4,086   

Due to central banks and credit institutions

     14,479        16,198        (1,719     (10.6     11,741   

Financial liabilities at amortized cost

     914,107        925,497        (11,390     (1.2     880,115   

Due to central banks and credit institutions

     104,111        103,360        751        0.7        92,390   

Customer deposits

     580,408        594,938        (14,530     (2.4     572,853   

Marketable debt securities

     187,631        192,441        (4,810     (2.5     182,234   

Subordinated debt

     19,043        16,118        2,925        18.1        16,139   

Other financial liabilities

     22,914        18,640        4,274        22.9        16,499   

Insurance liabilities

     1,602        1,091        511        46.9        1,430   

Provisions

     15,205        15,148        57        0.4        14,485   

Other liability accounts

     24,346        21,005        3,341        15.9        20,409   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total liabilities

     1,102,327        1,157,425        (55,098     (4.8     1,053,444   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Shareholders’ equity

     87,035        83,202        3,833        4.6        84,740   

Capital stock

     5,889        5,405        484        9.0        5,667   

Reserves

     78,390        75,542        2,848        3.8        75,109   

Attributable profit to the Group

     2,756        2,255        501        22.2        4,370   

Less: dividends

     —          —          —          —          (406

Equity adjustments by valuation

     (11,857     (11,903     46        (0.4     (14,152

Minority interests

     10,538        10,691        (153     (1.4     9,972   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total equity

     85,716        81,990        3,726        4.5        80,559   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total liabilities and equity

     1,188,043        1,239,415        (51,372     (4.1     1,134,003   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Balance sheet

EUR million

 

     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Assets

            

Cash on hand and deposits at central banks

     79,202        81,673        88,099        77,103        82,402        83,877   

Trading portfolio

     184,803        169,729        153,312        115,309        128,631        130,773   

Debt securities

     49,703        51,275        43,179        40,841        48,765        54,115   

Customer loans

     13,089        13,776        9,998        5,079        5,902        1,637   

Equities

     5,294        5,090        6,080        4,967        8,200        9,399   

Trading derivatives

     105,391        91,437        79,689        58,920        60,252        64,335   

Deposits from credit institutions

     11,326        8,151        14,367        5,503        5,511        1,287   

Other financial assets at fair value

     44,972        40,118        38,660        31,441        38,992        30,421   

Customer loans

     13,821        14,389        11,878        13,255        11,054        11,031   

Other (deposits at credit institutions, debt securities and equities

     31,151        25,728        26,782        18,185        27,939        19,390   

Available-for-sale financial assets

     107,184        105,661        93,346        83,799        90,889        90,637   

Debt securities

     102,570        100,855        88,929        79,844        86,849        85,773   

Equities

     4,614        4,805        4,417        3,955        4,039        4,864   

Loans

     780,819        746,773        743,030        731,420        731,597        755,264   

Deposits at credit institutions

     63,258        52,132        54,167        57,178        46,357        53,232   

Customer loans

     710,044        686,858        680,952        666,356        677,639        694,231   

Debt securities

     7,517        7,784        7,911        7,886        7,600        7,801   

Investments

     2,524        2,917        2,879        3,377        3,502        3,603   

Intangible assets and property and equipment

     17,280        17,445        17,784        18,137        19,035        19,739   

Goodwill

     26,127        24,913        24,732        24,263        26,056        26,663   

Other

     52,883        50,186        48,356        49,154        47,613        47,066   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets

     1,295,794        1,239,415        1,210,198        1,134,003        1,168,718        1,188,043   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Liabilities and shareholders’ equity

            

Trading portfolio

     154,092        139,906        128,994        94,695        105,947        96,621   

Customer deposits

     13,200        17,569        15,085        8,500        13,197        5,250   

Marketable debt securities

     1        1        1        1        1        —     

Trading derivatives

     105,627        89,937        79,827        58,910        59,664        64,255   

Other

     35,264        32,399        34,081        27,285        33,084        27,116   

Other financial liabilities at fair value

     59,422        54,779        48,996        42,311        51,500        50,446   

Customer deposits

     31,473        32,427        28,633        26,484        33,683        32,103   

Marketable debt securities

     5,650        6,154        6,475        4,086        5,088        3,864   

Deposits at credit institutions

     22,298        16,198        13,889        11,741        12,730        14,479   

Financial liabilities at amortized cost

     956,059        925,497        913,433        880,115        889,288        914,107   

Due to central banks and credit institutions

     106,002        103,360        104,755        92,390        98,113        104,111   

Customer deposits

     608,555        594,938        589,716        572,853        573,255        580,408   

Marketable debt securities

     205,384        192,441        186,070        182,234        179,446        187,631   

Subordinated debt

     17,828        16,118        15,300        16,139        17,738        19,043   

Other financial liabilities

     18,290        18,640        17,592        16,499        20,735        22,914   

Insurance liabilities

     1,263        1,091        1,324        1,430        1,548        1,602   

Provisions

     16,039        15,148        14,671        14,485        14,900        15,205   

Other liability accounts

     23,727        21,005        20,496        20,409        23,014        24,346   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total liabilities

     1,210,601        1,157,425        1,127,914        1,053,444        1,086,197        1,102,327   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Shareholders’ equity

     82,158        83,202        83,954        84,740        85,631        87,035   

Capital stock

     5,269        5,405        5,546        5,667        5,781        5,889   

Reserves

     75,683        75,542        75,320        75,109        78,548        78,390   

Attributable profit to the Group

     1,205        2,255        3,311        4,370        1,303        2,756   

Less: dividends

     —          —          (223     (406     —          —     

Equity adjustments by valuation

     (9,013     (11,903     (12,133     (14,152     (13,253     (11,857

Minority interests

     12,048        10,691        10,463        9,972        10,142        10,538   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total equity

     85,193        81,990        82,284        80,559        82,520        85,716   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total liabilities and equity

     1,295,794        1,239,415        1,210,198        1,134,003        1,168,718        1,188,043   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Customer loans

EUR million

 

                   Variation        
     30.06.14      30.06.13      Amount     %     31.12.13  

Spanish Public sector

     16,227         17,634         (1,407     (8.0     13,374   

Other residents

     162,352         171,494         (9,142     (5.3     160,478   

Commercial bills

     6,689         7,654         (965     (12.6     7,301   

Secured loans

     98,962         97,997         965        1.0        96,420   

Other loans

     56,701         65,843         (9,142     (13.9     56,757   

Non-resident sector

     555,784         553,546         2,238        0.4        537,587   

Secured loans

     339,213         329,471         9,742        3.0        320,629   

Other loans

     216,571         224,075         (7,504     (3.3     216,958   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Gross customer loans

     734,363         742,675         (8,312     (1.1     711,439   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Loan-loss allowances

     27,464         27,652         (188     (0.7     26,749   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Net customer loans

     706,899         715,023         (8,124     (1.1     684,690   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Pro memoria: Doubtful loans

     40,948         39,681         1,267        3.2        41,088   

Public sector

     126         117         10        8.4        99   

Other residents

     21,003         19,201         1,802        9.4        21,763   

Non-resident sector

     19,819         20,363         (544     (2.7     19,226   


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Customer loans

EUR million

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Spanish Public sector

     17,561         17,634         17,331         13,374         15,409         16,227   

Other residents

     178,460         171,494         165,571         160,478         162,693         162,352   

Commercial bills

     8,007         7,654         6,612         7,301         6,797         6,689   

Secured loans

     101,863         97,997         97,619         96,420         97,648         98,962   

Other loans

     68,590         65,843         61,340         56,757         58,248         56,701   

Non-resident sector

     568,772         553,546         547,267         537,587         543,753         555,784   

Secured loans

     340,486         329,471         324,631         320,629         323,789         339,213   

Other loans

     228,287         224,075         222,636         216,958         219,964         216,571   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Gross customer loans

     764,793         742,675         730,169         711,439         721,856         734,363   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Loan-loss allowances

     27,839         27,652         27,341         26,749         27,261         27,464   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Net customer loans

     736,954         715,023         702,828         684,690         694,595         706,899   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Pro memoria: Doubtful loans

     37,780         39,681         40,876         41,088         41,101         40,948   

Public sector

     103         117         172         99         88         126   

Other residents

     16,613         19,201         20,566         21,763         21,741         21,003   

Non-resident sector

     21,064         20,363         20,137         19,226         19,272         19,819   


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Credit risk management *

EUR million

 

                   Variation        
     30.06.14      30.06.13      Amount     %     31.12.13  

Non-performing loans

     42,334         40,712         1,622        4.0        42,420   

NPL ratio (%)

     5.45         5.15         0.30 p.          5.61   

Loan-loss allowances

     28,256         28,373         (117     (0.4     27,526   

Specific

     22,660         22,988         (328     (1.4     22,433   

Generic

     5,596         5,385         211        3.9        5,093   

Coverage ratio (%)

     66.7         69.7         (3.0 p.       64.9   

Cost of credit (%) **

     1.56         2.14         (0.58 p.       1.69   

 

(*).- Excluding country-risk
(**).- 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets


Table of Contents

LOGO

 

Credit risk management *

EUR million

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Non-performing loans

     38,693         40,712         41,899         42,420         42,300         42,334   

NPL ratio (%)

     4.75         5.15         5.40         5.61         5.52         5.45   

Loan-loss allowances

     28,652         28,373         28,096         27,526         28,037         28,256   

Specific

     22,950         22,988         22,809         22,433         22,562         22,660   

Generic

     5,702         5,385         5,287         5,093         5,475         5,596   

Coverage ratio (%)

     74.1         69.7         67.1         64.9         66.3         66.7   

Cost of credit (%) **

     2.45         2.14         1.89         1.69         1.65         1.56   

 

(*).- Excluding country-risk
(**).- 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets


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Non-performing loans by quarter

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Balance at beginning of period

     36,761        38,693        40,712        41,899        42,420        42,300   

Net additions

     4,167        6,294        4,722        4,517        2,536        2,535   

Increase in scope of consolidation

     743        —          —          —          148        —     

Exchange differences

     300        (1,283     (447     (781     96        293   

Write-offs

     (3,278     (2,991     (3,088     (3,215     (2,900     (2,793
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Balance at period-end

     38,693        40,712        41,899        42,420        42,300        42,334   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Managed and marketed customer funds

EUR million

 

                   Variation        
     30.06.14      30.06.13      Amount     %     31.12.13  

Resident public sector

     7,357         10,734         (3,377     (31.5     7,745   

Other residents

     163,548         167,266         (3,718     (2.2     161,649   

Demand deposits

     79,661         76,274         3,387        4.4        74,969   

Time deposits

     77,913         83,227         (5,314     (6.4     80,146   

Other

     5,974         7,764         (1,790     (23.1     6,535   

Non-resident sector

     446,855         466,934         (20,078     (4.3     438,442   

Demand deposits

     244,068         232,969         11,098        4.8        230,715   

Time deposits

     155,736         168,611         (12,875     (7.6     161,300   

Other

     47,052         65,354         (18,302     (28.0     46,427   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Customer deposits

     617,761         644,934         (27,173     (4.2     607,836   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Debt securities*

     191,495         198,595         (7,100     (3.6     186,321   

Subordinated debt

     19,043         16,118         2,925        18.1        16,139   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

On-balance-sheet customer funds

     828,299         859,647         (31,349     (3.6     810,296   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Mutual funds

     119,739         101,598         18,141        17.9        103,967   

Pension funds

     11,258         10,135         1,123        11.1        10,879   

Managed portfolios

     23,198         20,393         2,804        13.8        21,068   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     154,195         132,127         22,069        16.7        135,914   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     982,494         991,774         (9,280     (0.9     946,210   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

 

(*).- Including retail commercial paper (EUR million): 1,318 in June 2014, 7,471 in June 2013 and 3,553 in December 2013


Table of Contents

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Managed and marketed mutual funds

EUR million

 

                   Variation        
     30.06.14      30.06.13      Amount     %     31.12.13  

Spain

     38,973         28,497         10,476        36.8        33,104   

Portugal

     1,311         1,281         30        2.4        1,050   

Poland

     3,556         3,294         262        8.0        3,525   

United Kingdom

     9,740         10,687         (947     (8.9     9,645   

Latin America

     65,315         56,411         8,903        15.8        55,835   

USA

     844         1,429         (584     (40.9     807   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 

Total

     119,739         101,598         18,141        17.9        103,967   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

 


Table of Contents

LOGO

 

Managed and marketed pension funds

EUR million

 

                   Variation         
     30.06.14      30.06.13      Amount      %      31.12.13  

Spain

     10,394         9,366         1,028         11.0         10,030   

Portugal

     864         768         95         12.4         848   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total

     11,258         10,135         1,123         11.1         10,879   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Managed and marketed customer funds

EUR million

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Resident public sector

     13,198         10,734         12,893         7,745         7,856         7,357   

Other residents

     164,090         167,266         164,101         161,649         158,292         163,548   

Demand deposits

     73,015         76,274         74,878         74,969         76,468         79,661   

Time deposits

     82,772         83,227         83,798         80,146         76,823         77,913   

Other

     8,302         7,764         5,425         6,535         5,000         5,974   

Non-resident sector

     475,940         466,934         456,440         438,442         453,988         446,855   

Demand deposits

     235,522         232,969         232,721         230,715         232,123         244,068   

Time deposits

     179,587         168,611         165,506         161,300         163,845         155,736   

Other

     60,831         65,354         58,213         46,427         58,020         47,052   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits

     653,228         644,934         633,433         607,836         620,135         617,761   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Debt securities*

     211,035         198,595         192,545         186,321         184,534         191,495   

Subordinated debt

     17,828         16,118         15,300         16,139         17,738         19,043   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

On-balance-sheet customer funds

     882,091         859,647         841,278         810,296         822,408         828,299   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     107,393         101,598         105,148         103,967         111,392         119,739   

Pension funds

     10,181         10,135         10,427         10,879         11,064         11,258   

Managed portfolios

     20,988         20,393         20,925         21,068         21,839         23,198   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     138,562         132,127         136,500         135,914         144,296         154,195   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     1,020,653         991,774         977,778         946,210         966,704         982,494   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(*).- Including retail commercial paper (in EUR million): 10,153 in March 2013, 7,471 in June 2013, 4.820 in September 2013, 3,553 in December 2013, 2,015 in March 2014 and 1.318 in June 2014


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LOGO

 

Managed and marketed mutual funds

EUR million

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Spain

     27,361         28,497         30,989         33,104         36,164         38,973   

Portugal

     1,437         1,281         1,141         1,050         1,185         1,311   

Poland

     3,342         3,294         3,431         3,525         3,455         3,556   

United Kingdom

     12,638         10,687         9,572         9,645         9,490         9,740   

Latin America

     61,256         56,411         59,129         55,835         60,256         65,315   

USA

     1,360         1,429         886         807         843         844   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total

     107,393         101,598         105,148         103,967         111,392         119,739   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Managed and marketed pension funds

EUR million

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Spain

     9,401         9,366         9,650         10,030         10,202         10,394   

Portugal

     780         768         776         848         862         864   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total

     10,181         10,135         10,427         10,879         11,064         11,258   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

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Total equity and capital with the nature of financial liabilities

EUR million

 

                 Variation        
     30.06.14     30.06.13     Amount     %     31.12.13  

Capital stock

     5,889        5,405        484        9.0        5,667   

Additional paid-in surplus

     36,537        37,119        (582     (1.6     36,804   

Reserves

     41,990        38,502        3,488        9.1        38,314   

Treasury stock

     (137     (79     (58     74.4        (9
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Shareholders’ equity (before profit and dividends)

     84,279        80,947        3,332        4.1        80,776   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit

     2,756        2,255        501        22.2        4,370   

Interim dividend distributed

     —          —          —          —          (406

Interim dividend not distributed

     —          —          —          —          (438
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Shareholders’ equity (after retained profit)

     87,035        83,202        3,833        4.6        84,302   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Valuation adjustments

     (11,857     (11,903     46        (0.4     (14,152

Minority interests

     10,538        10,691        (153     (1.4     9,972   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total equity (after retained profit)

     85,716        81,990        3,726        4.5        80,122   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Preferred shares and securities in subordinated debt

     6,822        4,642        2,180        47.0        4,053   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total equity and capital with the nature of financial liabilities

     92,538        86,632        5,906        6.8        84,175   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


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Computable capital (1)

EUR million

 

     30.06.14  

CET1

     61,009   

Basic capital

     61,009   
  

 

 

 

Computable capital

     67,462   
  

 

 

 

Risk-weighted assets

     558,894   
  

 

 

 

CET1 capital ratio

     10.92   
  

 

 

 

T1 capital ratio

     10.92   
  

 

 

 

BIS ratio

     12.07   
  

 

 

 

Shareholders’ equity surplus

     22,750   

 

(1).- Considering Spanish regulation homogeneous with European one regarding intangible assets


Table of Contents

LOGO

 

Key data by principal segments

 

     Net operating income     Attributable profit to the Group     Efficiency ratio (%)      ROE (%)  
     1H ’14     1H ’13     Var (%)     1H ’14     1H ’13     Var (%)     1H ’14      1H ’13      1H ’14      1H ’13  

Income statement (EUR million)

                       

Continental Europe

     3,263        3,064        6.5        962        551        74.7        49.4         51.6         7.57         4.19   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Spain

     1,807        1,683        7.4        513        287        78.8        49.4         53.0         9.22         4.81   

Portugal

     222        219        1.7        74        46        62.6        52.2         52.9         5.67         3.60   

Poland

     393        354        11.0        173        161        7.0        42.8         45.7         17.32         16.78   

Santander Consumer Finance

     904        859        5.3        456        377        21.0        44.4         44.6         11.71         9.74   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     1,290        1,051        22.7        775        487        59.1        52.0         55.8         11.14         7.42   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     5,440        6,649        (18.2     1,512        1,804        (16.2     41.3         39.3         14.42         15.11   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Brazil

     3,509        4,618        (24.0     758        919        (17.5     39.9         37.0         12.89         13.13   

Mexico

     870        962        (9.6     307        441        (30.4     41.6         38.5         16.90         21.52   

Chile

     672        633        6.2        255        201        27.1        37.9         43.0         22.07         15.98   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

USA

     1,716        1,462        17.4        356        476        (25.1     35.6         38.3         8.11         11.71   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Operating areas

     11,708        12,227        (4.2     3,605        3,317        8.7        44.4         44.5         7.57         4.19   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Corporate Activities

     (850     (812     4.6        (849     (1,062     (20.1           
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

            

Total Group

     10,858        11,414        (4.9     2,756        2,255        22.2        47.3         47.1         6.58         5.60   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

 

     Net customer loans     Customer deposits     NPL ratio (%)      NPL coverage (%)  
     30.06.14      30.06.13      Var (%)     30.06.14      30.06.13      Var (%)     30.06.14      30.06.13      30.06.14      30.06.13  

Activity (EUR million)

                           

Continental Europe

     267,071         278,512         (4.1     254,985         267,427         (4.7     9.04         7.83         58.3         63.3   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Spain

     159,264         171,176         (7.0     181,065         194,330         (6.8     7.59         5.75         44.9         43.1   

Portugal

     24,111         25,210         (4.4     23,253         23,577         (1.4     8.16         7.41         53.1         52.4   

Poland

     17,064         15,983         6.8        18,325         16,591         10.4        7.42         8.08         65.3         59.3   

Santander Consumer Finance

     58,058         55,995         3.7        30,736         30,986         (0.8     4.07         4.04         105.2         106.9   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     239,237         238,223         0.4        193,431         195,995         (1.3     1.91         2.01         41.1         42.1   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     136,325         135,931         0.3        127,903         132,214         (3.3     5.03         5.23         86.3         86.1   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Brazil

     71,475         71,296         0.3        68,450         69,199         (1.1     5.78         6.49         94.8         91.3   

Mexico

     24,516         22,440         9.3        24,803         26,497         (6.4     3.52         2.20         96.6         142.7   

Chile

     28,701         30,085         (4.6     19,929         21,961         (9.3     5.94         5.81         51.7         49.9   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

USA

     60,006         58,708         2.2        39,878         41,639         (4.2     2.93         2.96         165.0         156.5   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Operating areas

     702,640         711,374         (1.2     616,197         637,275         (3.3     5.46         5.13         66.4         69.6   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

Total Group

     706,899         715,023         (1.1     617,761         644,934         (4.2     5.45         5.15         66.7         69.7   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

    

 

 

 

 

     Employees      Branches  
     30.06.14      30.06.13      30.06.14      30.06.13  

Operating means

           

Continental Europe

     56,297         60,415         5,638         6,774   
  

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Spain

     25,465         28,859         3,609         4,612   

Portugal

     5,515         5,609         626         651   

Poland

     12,058         12,504         817         876   

Santander Consumer Finance

     12,272         12,230         576         624   
  

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     25,902         25,647         1,071         1,190   
  

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     83,299         86,649         5,705         5,881   
  

 

 

    

 

 

    

 

 

    

 

 

 

o/w: Brazil

     47,205         51,383         3,449         3,697   

Mexico

     14,859         14,264         1,293         1,215   

Chile

     11,971         12,132         481         501   
  

 

 

    

 

 

    

 

 

    

 

 

 

USA

     15,594         14,642         811         835   
  

 

 

    

 

 

    

 

 

    

 

 

 

Operating areas

     181,092         187,353         13,225         14,680   
  

 

 

    

 

 

    

 

 

    

 

 

 

Corporate Activities

     2,556         2,567         
  

 

 

    

 

 

       

Total Group

     183,648         189,920         13,225         14,680   
  

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Operating areas

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     15,385        15,627        (242     (1.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     4,747        5,008        (261     (5.2

Gains (losses) on financial transactions

     727        1,258        (530     (42.2

Other operating income *

     213        136        76        56.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     21,072        22,029        (957     (4.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (9,364     (9,803     439        (4.5

General administrative expenses

     (8,296     (8,698     402        (4.6

Personnel

     (4,842     (5,107     266        (5.2

Other general administrative expenses

     (3,454     (3,591     137        (3.8

Depreciation and amortisation

     (1,068     (1,105     36        (3.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     11,708        12,227        (518     (4.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (5,333     (6,323     990        (15.7

Other income

     (802     (766     (37     4.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     5,573        5,138        435        8.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,370     (1,151     (219     19.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     4,202        3,986        216        5.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (14     14        (98.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     4,202        3,972        230        5.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     597        655        (58     (8.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     3,605        3,317        288        8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     702,640         711,374         (8,734     (1.2

Trading portfolio (w/o loans)

     125,128         143,239         (18,110     (12.6

Available-for-sale financial assets

     83,773         83,168         605        0.7   

Due from credit institutions **

     92,561         97,012         (4,451     (4.6

Intangible assets and property and equipment

     16,294         13,474         2,819        20.9   

Other assets

     118,478         123,688         (5,209     (4.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     1,138,874         1,171,955         (33,081     (2.8
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     616,197         637,275         (21,078     (3.3

Marketable debt securities **

     130,742         125,384         5,357        4.3   

Subordinated debt **

     13,780         11,706         2,074        17.7   

Insurance liabilities

     1,602         1,091         512        46.9   

Due to credit institutions **

     140,361         135,910         4,452        3.3   

Other liabilities

     165,962         190,486         (24,524     (12.9

Shareholders’ equity ***

     70,229         70,103         126        0.2   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     154,195         132,127         22,069        16.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     119,739         101,598         18,141        17.9   

Pension funds

     11,258         10,135         1,123        11.1   

Managed portfolios

     23,198         20,393         2,804        13.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     914,914         906,492         8,422        0.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

 

         

       

Ratios (%) and other data

          

ROE

     7.57         4.19         3.37 p.     

Efficiency ratio (with amortisations)

     44.4         44.5         (0.1 p.  

NPL ratio

     5.46         5.13         0.33 p.     

NPL coverage

     66.4         69.6         (3.2 p.  

Number of employees

     181,092         187,353         (6,261     (3.3

Number of branches

     13,225         14,680         (1,455     (9.9


Table of Contents

LOGO

 

Operating areas

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     7,781        7,846        7,467        7,547        7,526        7,859   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,496        2,512        2,318        2,346        2,339        2,409   

Gains (losses) on financial transactions

     736        521        663        388        465        263   

Other operating income *

     31        106        47        61        18        194   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     11,044        10,985        10,496        10,343        10,348        10,724   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (4,891     (4,912     (4,767     (4,893     (4,655     (4,709

General administrative expenses

     (4,341     (4,357     (4,223     (4,282     (4,092     (4,204

Personnel

     (2,564     (2,543     (2,441     (2,506     (2,388     (2,453

Other general administrative expenses

     (1,777     (1,813     (1,782     (1,776     (1,704     (1,750

Depreciation and amortisation

     (549     (555     (544     (610     (563     (505
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     6,153        6,073        5,729        5,450        5,693        6,016   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (3,112     (3,211     (3,039     (2,777     (2,696     (2,637

Other income

     (306     (460     (386     (471     (361     (441
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     2,735        2,403        2,304        2,202        2,635        2,937   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (628     (524     (535     (526     (648     (722
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     2,107        1,879        1,769        1,676        1,987        2,215   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

            (14     (0     (1     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     2,107        1,865        1,769        1,675        1,987        2,215   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     359        296        284        231        279        318   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,748        1,570        1,485        1,444        1,708        1,897   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     733,717         711,374         698,995         683,460         687,983         702,640   

Trading portfolio (w/o loans)

     154,901         143,239         124,380         102,395         114,653         125,128   

Available-for-sale financial assets

     89,663         83,168         74,690         73,123         83,996         83,773   

Due from credit institutions **

     117,584         97,012         106,193         85,405         97,654         92,561   

Intangible assets and property and equipment

     13,220         13,474         13,954         14,685         15,404         16,294   

Other assets

     116,931         123,688         128,235         124,959         123,799         118,478   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     1,226,017         1,171,955         1,146,448         1,084,025         1,123,490         1,138,874   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     649,288         637,275         628,518         604,985         618,756         616,197   

Marketable debt securities **

     132,728         125,384         123,397         121,850         122,433         130,742   

Subordinated debt **

     13,358         11,706         10,707         12,268         13,565         13,780   

Insurance liabilities

     1,263         1,091         1,324         1,430         1,548         1,602   

Due to credit institutions **

     148,856         135,910         139,458         122,777         133,264         140,361   

Other liabilities

     206,491         190,486         175,118         155,627         163,381         165,962   

Shareholders’ equity ***

     74,035         70,103         67,927         65,088         70,542         70,229   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     138,562         132,127         136,500         135,914         144,296         154,195   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     107,393         101,598         105,148         103,967         111,392         119,739   

Pension funds

     10,181         10,135         10,427         10,879         11,064         11,258   

Managed portfolios

     20,988         20,393         20,925         21,068         21,839         23,198   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     933,934         906,492         899,121         875,018         899,050         914,914   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

         

(***).-    Not including profit of the year

 

       

Other information

                 

NPL ratio

     4.70         5.13         5.39         5.61         5.54         5.46   

NPL coverage

     75.0         69.6         67.2         64.6         66.0         66.4   

Cost of credit

     2.49         2.15         1.85         1.65         1.61         1.55   


Table of Contents

LOGO

 

Operating areas

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     15,385        14,358        1,027        7.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     4,747        4,618        129        2.8   

Gains (losses) on financial transactions

     727        1,178        (450     (38.2

Other operating income *

     213        133        79        59.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     21,072        20,287        785        3.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (9,364     (9,125     (239     2.6   

General administrative expenses

     (8,296     (8,091     (205     2.5   

Personnel

     (4,842     (4,768     (73     1.5   

Other general administrative expenses

     (3,454     (3,322     (132     4.0   

Depreciation and amortisation

     (1,068     (1,034     (34     3.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     11,708        11,162        546        4.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (5,333     (5,767     434        (7.5

Other income

     (802     (732     (71     9.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     5,573        4,663        910        19.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,370     (1,035     (335     32.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     4,202        3,628        575        15.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (15     14        (98.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     4,202        3,613        589        16.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     597        584        13        2.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     3,605        3,029        576        19.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     702,640         716,151         (13,511     (1.9

Trading portfolio (w/o loans)

     125,128         144,313         (19,185     (13.3

Available-for-sale financial assets

     83,773         82,090         1,683        2.1   

Due from credit institutions **

     92,561         96,759         (4,199     (4.3

Intangible assets and property and equipment

     16,294         13,343         2,951        22.1   

Other assets

     118,478         124,354         (5,875     (4.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     1,138,874         1,177,010         (38,136     (3.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     616,197         640,610         (24,412     (3.8

Marketable debt securities **

     130,742         127,841         2,901        2.3   

Subordinated debt **

     13,780         11,755         2,025        17.2   

Insurance liabilities

     1,602         1,091         512        46.9   

Due to credit institutions **

     140,361         135,618         4,743        3.5   

Other liabilities

     165,962         190,781         (24,819     (13.0

Shareholders’ equity ***

     70,229         69,314         915        1.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     154,195         129,623         24,572        19.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     119,739         99,771         19,968        20.0   

Pension funds

     11,258         10,135         1,123        11.1   

Managed portfolios

     23,198         19,717         3,481        17.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     914,914         909,829         5,086        0.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Operating areas

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     7,123        7,235        7,265        7,443        7,597        7,788   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,296        2,322        2,251        2,301        2,358        2,389   

Gains (losses) on financial transactions

     683        494        633        382        465        262   

Other operating income *

     29        104        45        61        19        194   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     10,132        10,155        10,195        10,187        10,439        10,634   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (4,545     (4,580     (4,638     (4,810     (4,692     (4,672

General administrative expenses

     (4,031     (4,059     (4,105     (4,206     (4,124     (4,172

Personnel

     (2,390     (2,378     (2,378     (2,469     (2,406     (2,436

Other general administrative expenses

     (1,641     (1,681     (1,727     (1,737     (1,718     (1,736

Depreciation and amortisation

     (513     (521     (532     (604     (568     (500
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,587        5,575        5,557        5,377        5,747        5,961   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,821     (2,947     (2,966     (2,749     (2,724     (2,609

Other income

     (293     (439     (373     (460     (365     (437
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     2,473        2,190        2,217        2,168        2,658        2,915   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (564     (471     (508     (514     (654     (716
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,909        1,718        1,709        1,654        2,004        2,199   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (15     (0     (0     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,909        1,704        1,709        1,653        2,003        2,199   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     319        265        272        227        283        315   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,591        1,438        1,437        1,426        1,721        1,884   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     719,787         716,151         705,193         697,228         699,925         702,640   

Trading portfolio (w/o loans)

     153,068         144,313         125,983         104,565         116,425         125,128   

Available-for-sale financial assets

     85,503         82,090         74,723         74,556         85,307         83,773   

Due from credit institutions **

     113,865         96,759         107,008         87,373         98,841         92,561   

Intangible assets and property and equipment

     12,598         13,343         13,973         14,983         15,647         16,294   

Other assets

     112,045         124,354         129,763         128,350         126,741         118,478   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     1,196,866         1,177,010         1,156,644         1,107,053         1,142,885         1,138,874   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     635,446         640,610         633,805         616,570         629,195         616,197   

Marketable debt securities **

     130,868         127,841         125,812         126,057         125,673         130,742   

Subordinated debt **

     12,661         11,755         10,835         12,722         13,990         13,780   

Insurance liabilities

     1,263         1,091         1,324         1,430         1,549         1,602   

Due to credit institutions **

     144,385         135,618         140,339         124,979         135,042         140,361   

Other liabilities

     201,885         190,781         176,403         158,794         165,724         165,962   

Shareholders’ equity ***

     70,357         69,314         68,125         66,501         71,711         70,229   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     129,151         129,623         136,840         139,964         146,949         154,195   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     99,377         99,771         105,681         107,720         113,790         119,739   

Pension funds

     10,181         10,135         10,427         10,879         11,064         11,258   

Managed portfolios

     19,593         19,717         20,733         21,365         22,095         23,198   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     908,127         909,829         907,292         895,313         915,807         914,914   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Continental Europe

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     4,282        4,062        220        5.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,769        1,766        3        0.2   

Gains (losses) on financial transactions

     296        395        (100     (25.2

Other operating income *

     106        111        (5     (4.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     6,452        6,333        118        1.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,189     (3,270     81        (2.5

General administrative expenses

     (2,830     (2,908     78        (2.7

Personnel

     (1,669     (1,762     93        (5.3

Other general administrative expenses

     (1,161     (1,146     (15     1.3   

Depreciation and amortisation

     (359     (362     3        (0.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     3,263        3,064        199        6.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,561     (1,894     334        (17.6

Other income

     (348     (387     39        (10.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,354        782        572        73.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (318     (161     (157     97.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,036        621        415        66.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (0     (0     108.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,036        621        415        66.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     74        71        3        4.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     962        551        411        74.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     267,071         278,512         (11,440     (4.1

Trading portfolio (w/o loans)

     59,106         78,032         (18,925     (24.3

Available-for-sale financial assets

     40,818         44,188         (3,370     (7.6

Due from credit institutions **

     53,500         55,652         (2,152     (3.9

Intangible assets and property and equipment

     5,500         6,099         (599     (9.8

Other assets

     27,596         23,517         4,079        17.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     453,591         485,999         (32,408     (6.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     254,985         267,427         (12,442     (4.7

Marketable debt securities **

     18,761         16,916         1,845        10.9   

Subordinated debt **

     409         349         60        17.1   

Insurance liabilities

     1,602         1,091         512        46.9   

Due to credit institutions **

     70,234         67,974         2,260        3.3   

Other liabilities

     82,307         106,641         (24,334     (22.8

Shareholders’ equity ***

     25,292         25,601         (309     (1.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     62,125         49,642         12,483        25.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     43,840         33,072         10,769        32.6   

Pension funds

     11,258         10,135         1,123        11.1   

Managed portfolios

     7,027         6,435         591        9.2   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     336,280         334,334         1,946        0.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

          

(***).-    Not including profit of the year

 

          

Ratios (%) and other data

          

ROE

     7.57         4.19         3.37 p.     

Efficiency ratio (with amortisations)

     49.4         51.6         (2.2 p.  

NPL ratio

     9.04         7.83         1.21 p.     

NPL coverage

     58.3         63.3         (5.0 p.  

Number of employees

     56,297         60,415         (4,118     (6.8

Number of branches

     5,638         6,774         (1,136     (16.8


Table of Contents

LOGO

 

Continental Europe

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,999        2,063        2,010        2,035        2,093        2,188   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     879        887        849        805        880        889   

Gains (losses) on financial transactions

     264        131        268        110        233        63   

Other operating income *

     29        82        25        28        (10     116   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,171        3,163        3,152        2,979        3,196        3,256   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,651     (1,619     (1,607     (1,618     (1,607     (1,582

General administrative expenses

     (1,470     (1,437     (1,428     (1,402     (1,417     (1,413

Personnel

     (896     (867     (859     (867     (841     (829

Other general administrative expenses

     (575     (571     (569     (535     (577     (584

Depreciation and amortisation

     (180     (182     (180     (216     (189     (170
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,520        1,543        1,545        1,361        1,589        1,673   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (901     (993     (946     (763     (791     (770

Other income

     (192     (194     (188     (185     (152     (196
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     427        356        411        413        647        707   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (96     (66     (83     (106     (148     (171
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     331        290        328        307        500        536   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (0     (0     (6     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     331        290        327        301        499        536   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     29        42        45        20        37        37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     303        248        283        282        463        499   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     287,156         278,512         271,834         266,355         265,216         267,071   

Trading portfolio (w/o loans)

     84,960         78,032         61,710         50,317         55,733         59,106   

Available-for-sale financial assets

     45,367         44,188         41,455         37,319         39,969         40,818   

Due from credit institutions **

     59,434         55,652         55,455         38,547         55,163         53,500   

Intangible assets and property and equipment

     5,662         6,099         6,084         6,148         5,801         5,500   

Other assets

     21,520         23,517         29,646         39,902         30,987         27,596   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     504,098         485,999         466,183         438,589         452,869         453,591   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     272,221         267,427         262,970         256,138         258,043         254,985   

Marketable debt securities **

     19,990         16,916         15,578         16,781         15,783         18,761   

Subordinated debt **

     351         349         365         406         407         409   

Insurance liabilities

     1,263         1,091         1,324         1,430         1,548         1,602   

Due to credit institutions **

     74,813         67,974         69,727         59,440         66,716         70,234   

Other liabilities

     109,065         106,641         91,044         79,309         84,544         82,307   

Shareholders’ equity ***

     26,394         25,601         25,175         25,086         25,827         25,292   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     48,709         49,642         52,931         55,278         58,443         62,125   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     32,140         33,072         35,561         37,680         40,804         43,840   

Pension funds

     10,181         10,135         10,427         10,879         11,064         11,258   

Managed portfolios

     6,388         6,435         6,943         6,719         6,574         7,027   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     341,271         334,334         331,844         328,602         332,675         336,280   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

 
(***).-    Not including profit of the year

 

                                         

Other information

                 

NPL ratio

     6.62         7.83         8.48         9.13         9.12         9.04   

NPL coverage

     71.0         63.3         61.1         57.3         58.0         58.3   

Cost of credit

     3.13         2.33         1.71         1.23         1.21         1.14   


Table of Contents

LOGO

 

Continental Europe

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     4,282        4,048        234        5.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,769        1,765        4        0.2   

Gains (losses) on financial transactions

     296        395        (100     (25.2

Other operating income *

     106        111        (5     (4.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     6,452        6,319        133        2.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,189     (3,264     75        (2.3

General administrative expenses

     (2,830     (2,903     73        (2.5

Personnel

     (1,669     (1,760     90        (5.1

Other general administrative expenses

     (1,161     (1,143     (18     1.5   

Depreciation and amortisation

     (359     (361     2        (0.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     3,263        3,054        208        6.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,561     (1,892     331        (17.5

Other income

     (348     (387     39        (10.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,354        776        578        74.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (318     (160     (159     99.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,036        617        420        68.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (0     (0     115.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,036        616        419        68.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     74        71        3        4.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     962        546        416        76.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     267,071         278,879         (11,808     (4.2

Trading portfolio (w/o loans)

     59,106         78,059         (18,953     (24.3

Available-for-sale financial assets

     40,818         44,398         (3,580     (8.1

Due from credit institutions **

     53,500         55,646         (2,146     (3.9

Intangible assets and property and equipment

     5,500         6,107         (607     (9.9

Other assets

     27,596         23,564         4,032        17.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     453,591         486,653         (33,062     (6.8
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     254,985         268,183         (13,198     (4.9

Marketable debt securities **

     18,761         16,837         1,924        11.4   

Subordinated debt **

     409         364         45        12.5   

Insurance liabilities

     1,602         1,091         512        46.9   

Due to credit institutions **

     70,234         67,771         2,462        3.6   

Other liabilities

     82,307         106,756         (24,449     (22.9

Shareholders’ equity ***

     25,292         25,651         (359     (1.4
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     62,125         49,789         12,335        24.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     43,840         33,215         10,625        32.0   

Pension funds

     11,258         10,135         1,123        11.1   

Managed portfolios

     7,027         6,440         587        9.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     336,280         335,173         1,106        0.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Continental Europe

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,990        2,058        2,011        2,035        2,095        2,187   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     878        887        851        806        880        888   

Gains (losses) on financial transactions

     264        131        269        110        233        63   

Other operating income *

     29        82        25        28        (10     116   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,160        3,158        3,155        2,980        3,198        3,254   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,646     (1,618     (1,609     (1,618     (1,607     (1,582

General administrative expenses

     (1,467     (1,436     (1,429     (1,402     (1,418     (1,412

Personnel

     (894     (866     (860     (867     (841     (828

Other general administrative expenses

     (573     (570     (570     (535     (577     (584

Depreciation and amortisation

     (180     (182     (180     (216     (189     (170
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,514        1,540        1,546        1,362        1,590        1,672   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (899     (993     (946     (764     (791     (770

Other income

     (192     (194     (188     (185     (152     (196
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     423        353        413        413        648        707   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (95     (65     (84     (106     (148     (171
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     328        288        329        307        500        536   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (0     (0     (5     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     328        288        329        301        500        536   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     29        42        45        20        37        37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     300        246        283        282        463        499   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     286,512         278,879         271,913         266,309         265,155         267,071   

Trading portfolio (w/o loans)

     84,962         78,059         61,719         50,316         55,736         59,106   

Available-for-sale financial assets

     45,399         44,398         41,543         37,315         39,987         40,818   

Due from credit institutions **

     59,382         55,646         55,454         38,544         55,159         53,500   

Intangible assets and property and equipment

     5,658         6,107         6,086         6,148         5,801         5,500   

Other assets

     21,517         23,564         29,676         39,898         30,992         27,596   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     503,429         486,653         466,391         438,531         452,829         453,591   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     272,315         268,183         263,275         256,120         258,092         254,985   

Marketable debt securities **

     19,807         16,837         15,528         16,770         15,745         18,761   

Subordinated debt **

     353         364         371         405         408         409   

Insurance liabilities

     1,263         1,091         1,324         1,430         1,549         1,602   

Due to credit institutions **

     74,294         67,771         69,619         59,418         66,663         70,234   

Other liabilities

     109,058         106,756         91,086         79,306         84,550         82,307   

Shareholders’ equity ***

     26,340         25,651         25,190         25,082         25,823         25,292   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     48,728         49,789         52,992         55,275         58,456         62,125   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     32,159         33,215         35,620         37,678         40,817         43,840   

Pension funds

     10,181         10,135         10,427         10,879         11,064         11,258   

Managed portfolios

     6,389         6,440         6,945         6,719         6,574         7,027   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     341,203         335,173         332,165         328,571         332,700         336,280   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Spain

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,339        2,191        148        6.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     925        967        (42     (4.3

Gains (losses) on financial transactions

     234        302        (68     (22.4

Other operating income *

     76        117        (42     (35.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,574        3,578        (3     (0.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,767     (1,895     128        (6.7

General administrative expenses

     (1,588     (1,713     124        (7.3

Personnel

     (986     (1,080     94        (8.7

Other general administrative expenses

     (602     (632     31        (4.8

Depreciation and amortisation

     (179     (182     3        (1.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,807        1,683        125        7.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (995     (1,205     210        (17.4

Other income

     (84     (65     (19     28.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     728        412        316        76.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (214     (124     (90     72.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     514        288        226        78.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     514        288        226        78.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     2        2        0        4.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     513        287        226        78.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     159,264         171,176         (11,913     (7.0

Trading portfolio (w/o loans)

     56,119         70,625         (14,505     (20.5

Available-for-sale financial assets

     28,230         32,908         (4,678     (14.2

Due from credit institutions **

     35,178         36,946         (1,768     (4.8

Intangible assets and property and equipment

     3,600         3,995         (394     (9.9

Other assets

     9,936         8,171         1,765        21.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     292,328         323,821         (31,493     (9.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     181,065         194,330         (13,265     (6.8

Marketable debt securities **

     1,327         7,471         (6,144     (82.2

Subordinated debt **

     8         7         0        6.5   

Insurance liabilities

     526         475         51        10.7   

Due to credit institutions **

     31,736         22,933         8,803        38.4   

Other liabilities

     66,570         87,042         (20,472     (23.5

Shareholders’ equity ***

     11,095         11,562         (466     (4.0
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     55,383         42,112         13,271        31.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     38,827         28,337         10,490        37.0   

Pension funds

     10,388         9,362         1,027        11.0   

Managed portfolios

     6,167         4,413         1,754        39.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     237,783         243,921         (6,138     (2.5
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

          

(***).-    Not including profit of the year

 

          

Ratios (%) and other data

          

ROE

     9.22         4.81         4.42 p.     

Efficiency ratio (with amortisations)

     49.4         53.0         (3.5 p.  

NPL ratio

     7.59         5.75         1.84 p.     

NPL coverage

     44.9         43.1         1.8 p.     

Number of employees

     25,465         28,859         (3,394     (11.8

Number of branches

     3,609         4,612         (1,003     (21.7


Table of Contents

LOGO

 

Spain

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,073        1,119        1,065        1,101        1,146        1,193   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     484        483        443        423        456        469   

Gains (losses) on financial transactions

     206        96        217        92        205        29   

Other operating income *

     35        82        17        19        (15     91   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,798        1,780        1,742        1,634        1,792        1,782   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (953     (941     (936     (902     (894     (873

General administrative expenses

     (863     (850     (847     (790     (801     (787

Personnel

     (548     (532     (521     (514     (499     (488

Other general administrative expenses

     (315     (318     (326     (276     (302     (300

Depreciation and amortisation

     (91     (92     (90     (112     (93     (86
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     844        838        805        732        898        909   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (516     (690     (630     (575     (507     (488

Other income

     (36     (29     (59     (11     (33     (51
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     293        119        116        145        358        370   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (89     (35     (35     (48     (104     (110
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     204        84        81        98        253        261   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          0        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     204        84        81        98        253        261   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     1        1        0        (1     2        (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     203        84        81        98        251        261   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     176,431         171,176         164,775         159,753         157,458         159,264   

Trading portfolio (w/o loans)

     73,971         70,625         56,508         47,062         51,605         56,119   

Available-for-sale financial assets

     33,228         32,908         30,246         25,608         26,932         28,230   

Due from credit institutions **

     37,557         36,946         36,702         25,092         37,314         35,178   

Intangible assets and property and equipment

     4,033         3,995         4,019         4,111         3,856         3,600   

Other assets

     3,794         8,171         12,661         21,183         13,969         9,936   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     329,013         323,821         304,910         282,808         291,134         292,328   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     197,464         194,330         188,824         181,117         183,196         181,065   

Marketable debt securities **

     10,153         7,471         4,821         3,953         2,196         1,327   

Subordinated debt **

     7         7         22         8         8         8   

Insurance liabilities

     708         475         554         525         551         526   

Due to credit institutions **

     21,224         22,933         26,574         22,759         25,847         31,736   

Other liabilities

     87,567         87,042         72,921         62,926         68,088         66,570   

Shareholders’ equity ***

     11,891         11,562         11,195         11,521         11,249         11,095   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     40,902         42,112         45,355         48,267         51,969         55,383   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     27,199         28,337         30,834         32,951         36,018         38,827   

Pension funds

     9,396         9,362         9,645         10,025         10,197         10,388   

Managed portfolios

     4,307         4,413         4,875         5,291         5,754         6,167   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     248,525         243,921         239,021         233,344         237,369         237,783   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

                 

(***).-    Not including profit of the year

 

                 

Other information

                 

NPL ratio

     4.12         5.75         6.40         7.49         7.61         7.59   

NPL coverage

     50.3         43.1         45.0         44.0         44.6         44.9   

Cost of credit

     1.23         1.26         1.36         1.36         1.37         1.31   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spread (Retail Banking)

     2.37         2.54         2.48         2.63         2.84         2.83   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Loan spreads

     2.21         2.26         2.33         2.43         2.39         2.36   

Deposit spreads

     0.16         0.28         0.15         0.20         0.45         0.47   


Table of Contents

LOGO

 

Portugal

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     267        251        16        6.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     139        172        (33     (19.0

Gains (losses) on financial transactions

     40        30        10        33.9   

Other operating income *

     20        12        8        63.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     465        465        1        0.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (243     (246     3        (1.1

General administrative expenses

     (207     (206     (0     0.2   

Personnel

     (146     (149     3        (1.9

Other general administrative expenses

     (60     (57     (3     5.7   

Depreciation and amortisation

     (37     (40     3        (8.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     222        219        4        1.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (75     (126     51        (40.8

Other income

     (59     (30     (29     97.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     89        63        26        41.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (18     (17     (1     8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     70        46        24        53.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     70        46        24        53.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     (4     0        (4     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     74        46        29        62.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     24,111         25,210         (1,099     (4.4

Trading portfolio (w/o loans)

     1,880         1,794         86        4.8   

Available-for-sale financial assets

     7,119         4,934         2,185        44.3   

Due from credit institutions **

     2,491         3,566         (1,075     (30.1

Intangible assets and property and equipment

     763         906         (143     (15.8

Other assets

     6,276         5,829         447        7.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     42,640         42,239         401        0.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     23,253         23,577         (324     (1.4

Marketable debt securities **

     3,811         2,396         1,415        59.1   

Subordinated debt **

     0         0         0        57.2   

Insurance liabilities

     80         87         (7     (8.0

Due to credit institutions **

     12,271         13,336         (1,065     (8.0

Other liabilities

     641         296         345        116.6   

Shareholders’ equity ***

     2,583         2,547         36        1.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     2,396         2,158         238        11.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     1,311         1,281         30        2.4   

Pension funds

     864         768         95        12.4   

Managed portfolios

     222         109         113        103.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     29,460         28,131         1,329        4.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

          

(***).-    Not including profit of the year

 

          

Ratios (%) and other data

          

ROE

     5.67         3.60         2.07 p.     

Efficiency ratio (with amortisations)

     52.2         52.9         (0.7 p.  

NPL ratio

     8.16         7.41         0.75 p.     

NPL coverage

     53.1         52.4         0.7 p.     

Number of employees

     5,515         5,609         (94     (1.7

Number of branches

     626         651         (25     (3.8


Table of Contents

LOGO

 

Portugal

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     117        134        132        131        129        138   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     85        87        79        67        73        66   

Gains (losses) on financial transactions

     23        7        10        11        18        22   

Other operating income *

     6        6        7        15        9        11   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     231        233        228        224        228        237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (124     (122     (123     (126     (122     (121

General administrative expenses

     (104     (102     (103     (107     (103     (104

Personnel

     (75     (74     (74     (76     (73     (73

Other general administrative expenses

     (29     (28     (29     (31     (30     (31

Depreciation and amortisation

     (20     (20     (20     (19     (19     (17
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     107        112        105        97        106        116   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (64     (62     (56     (11     (34     (40

Other income

     (13     (17     (6     (42     (30     (29
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     31        32        44        44        42        47   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (10     (7     (12     (15     (9     (9
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     21        25        32        29        33        37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     21        25        32        29        33        37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        0        (0     (8     (2     (2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     21        25        32        37        36        39   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Balance sheet

            

Customer loans **

     25,518        25,210        24,712        24,482        24,240        24,111   

Trading portfolio (w/o loans)

     1,905        1,794        1,788        1,831        1,884        1,880   

Available-for-sale financial assets

     4,675        4,934        4,662        4,724        6,711        7,119   

Due from credit institutions **

     3,447        3,566        2,761        2,895        2,540        2,491   

Intangible assets and property and equipment

     392        906        896        821        800        763   

Other assets

     6,198        5,829        6,610        7,096        5,810        6,276   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     42,136        42,239        41,429        41,848        41,986        42,640   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     23,703        23,577        24,185        24,191        23,586        23,253   

Marketable debt securities **

     3,411        2,396        2,375        2,329        2,248        3,811   

Subordinated debt **

     0        0        0        0        0        0   

Insurance liabilities

     88        87        88        75        80        80   

Due to credit institutions **

     12,203        13,336        11,880        12,319        12,915        12,271   

Other liabilities

     180        296        358        356        501        641   

Shareholders’ equity ***

     2,550        2,547        2,544        2,579        2,656        2,583   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     2,316        2,158        2,043        2,041        2,227        2,396   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     1,437        1,281        1,141        1,050        1,185        1,311   

Pension funds

     780        768        776        848        862        864   

Managed portfolios

     99        109        126        142        179        222   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     29,430        28,131        28,603        28,560        28,061        29,460   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

            

(***).-    Not including profit of the year

 

            

Other information

            

NPL ratio

     6.88        7.41        7.86        8.12        8.26        8.16   

NPL coverage

     52.9        52.4        51.9        50.0        50.6        53.1   

Cost of credit

     1.18        1.10        0.93        0.73        0.63        0.55   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Spread (Retail Banking)

     1.22        1.26        1.38        1.43        1.51        1.55   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loan spreads

     2.44        2.44        2.44        2.42        2.44        2.39   

Deposit spreads

     (1.22     (1.18     (1.06     (0.99     (0.93     (0.84


Table of Contents

LOGO

 

Poland

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     425        371        54        14.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     220        198        23        11.4   

Gains (losses) on financial transactions

     18        64        (46     (71.7

Other operating income *

     24        19        5        25.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     687        651        36        5.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (294     (297     3        (1.1

General administrative expenses

     (270     (270     (1     0.3   

Personnel

     (153     (159     6        (3.7

Other general administrative expenses

     (117     (110     (7     6.1   

Depreciation and amortisation

     (24     (28     4        (14.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     393        354        39        11.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (85     (93     8        (9.1

Other income

     (19     1        (19     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     289        261        28        10.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (54     (48     (6     12.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     235        213        22        10.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     235        213        22        10.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     63        52        11        20.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     173        161        11        7.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     17,064         15,983         1,081        6.8   

Trading portfolio (w/o loans)

     799         658         141        21.4   

Available-for-sale financial assets

     4,214         4,596         (382     (8.3

Due from credit institutions **

     607         421         186        44.1   

Intangible assets and property and equipment

     214         223         (9     (4.0

Other assets

     2,570         1,252         1,318        105.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     25,467         23,133         2,334        10.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     18,325         16,591         1,734        10.4   

Marketable debt securities **

     120         —           120        —     

Subordinated debt **

     336         331         5        1.6   

Insurance liabilities

     79         —           79        —     

Due to credit institutions **

     1,562         1,712         (150     (8.8

Other liabilities

     3,111         2,708         403        14.9   

Shareholders’ equity ***

     1,933         1,791         143        8.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     3,647         3,396         251        7.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     3,556         3,294         262        8.0   

Pension funds

     —           —           —          —     

Managed portfolios

     91         102         (12     (11.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     22,429         20,319         2,110        10.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

          

(***).-    Not including profit of the year

 

          

Ratios (%) and other data

          

ROE

     17.32         16.78         0.54 p.     

Efficiency ratio (with amortisations)

     42.8         45.7         (2.8 p.  

NPL ratio

     7.42         8.08         (0.66 p.  

NPL coverage

     65.3         59.3         6.0 p.     

Number of employees

     12,058         12,504         (446     (3.6

Number of branches

     817         876         (59     (6.7


Table of Contents

LOGO

 

Poland

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     180        191        203        206        208        217   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     98        100        99        104        109        111   

Gains (losses) on financial transactions

     35        29        39        15        11        7   

Other operating income *

     2        17        1        (1     6        18   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     315        337        342        323        334        353   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (156     (142     (136     (159     (147     (148

General administrative expenses

     (142     (128     (123     (146     (135     (136

Personnel

     (83     (76     (74     (79     (77     (76

Other general administrative expenses

     (59     (52     (50     (67     (58     (59

Depreciation and amortisation

     (14     (14     (13     (13     (12     (12
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     159        195        206        165        188        205   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (42     (51     (35     (39     (43     (42

Other income

     (5     6        (2     (4     (3     (16
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     112        149        169        121        142        147   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (22     (27     (34     (25     (27     (28
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     90        123        135        96        115        120   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     90        123        135        96        115        120   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     20        32        35        24        31        32   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     70        91        100        72        85        88   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     16,188         15,983         16,298         16,214         16,728         17,064   

Trading portfolio (w/o loans)

     665         658         561         532         809         799   

Available-for-sale financial assets

     5,150         4,596         4,861         5,325         5,127         4,214   

Due from credit institutions **

     352         421         821         667         1,256         607   

Intangible assets and property and equipment

     242         223         220         273         223         214   

Other assets

     1,938         1,252         2,046         2,095         2,286         2,570   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     24,535         23,133         24,805         25,106         26,428         25,467   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     17,794         16,591         17,404         18,503         18,803         18,325   

Marketable debt securities **

     —           —           —           121         121         120   

Subordinated debt **

     335         331         333         333         335         336   

Insurance liabilities

     —           —           —           84         81         79   

Due to credit institutions **

     1,578         1,712         2,577         1,206         2,217         1,562   

Other liabilities

     2,839         2,708         2,654         2,984         2,772         3,111   

Shareholders’ equity ***

     1,989         1,791         1,837         1,875         2,099         1,933   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     3,468         3,396         3,540         3,631         3,555         3,647   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     3,342         3,294         3,431         3,525         3,455         3,556   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     126         102         109         106         101         91   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     21,597         20,319         21,277         22,588         22,815         22,429   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

                 

(***).-    Not including profit of the year

 

                 

Other information

                 

NPL ratio

     7.39         8.08         7.75         7.84         7.35         7.42   

NPL coverage

     67.6         59.3         64.1         61.8         64.6         65.3   

Cost of credit

     1.22         1.18         1.09         1.01         0.98         0.92   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spread (Retail Banking)

     3.14         3.17         3.16         3.51         3.63         3.69   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Loan spreads

     2.41         2.45         2.43         2.53         2.51         2.47   

Deposit spreads

     0.73         0.72         0.73         0.98         1.12         1.22   


Table of Contents

LOGO

 

Poland

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     425        371        54        14.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     220        198        23        11.4   

Gains (losses) on financial transactions

     18        64        (46     (71.7

Other operating income *

     24        19        5        25.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     687        652        36        5.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (294     (297     3        (1.1

General administrative expenses

     (270     (270     (1     0.3   

Personnel

     (153     (159     6        (3.7

Other general administrative expenses

     (117     (110     (7     6.1   

Depreciation and amortisation

     (24     (28     4        (14.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     393        354        39        11.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (85     (93     8        (9.1

Other income

     (19     1        (19     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     289        261        28        10.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (54     (48     (6     12.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     235        213        22        10.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     235        213        22        10.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     63        52        11        20.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     173        161        11        7.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     17,064         16,678         386        2.3   

Trading portfolio (w/o loans)

     799         686         112        16.3   

Available-for-sale financial assets

     4,214         4,796         (582     (12.1

Due from credit institutions **

     607         440         167        38.0   

Intangible assets and property and equipment

     214         233         (19     (8.0

Other assets

     2,570         1,306         1,263        96.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     25,467         24,139         1,328        5.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     18,325         17,313         1,012        5.8   

Marketable debt securities **

     120         —           120        —     

Subordinated debt **

     336         345         (9     (2.7

Insurance liabilities

     79         —           79        —     

Due to credit institutions **

     1,562         1,786         (225     (12.6

Other liabilities

     3,111         2,825         286        10.1   

Shareholders’ equity ***

     1,933         1,869         65        3.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     3,647         3,544         103        2.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     3,556         3,437         119        3.5   

Pension funds

     —           —           —          —     

Managed portfolios

     91         107         (16     (15.0
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     22,429         21,203         1,226        5.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Poland

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     179        191        207        206        208        217   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     97        100        100        104        110        111   

Gains (losses) on financial transactions

     35        29        40        15        11        7   

Other operating income *

     2        17        1        (1     6        18   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     313        338        348        324        335        352   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (155     (142     (139     (159     (147     (147

General administrative expenses

     (141     (128     (126     (146     (135     (135

Personnel

     (83     (77     (75     (79     (77     (76

Other general administrative expenses

     (58     (52     (50     (67     (58     (59

Depreciation and amortisation

     (14     (14     (13     (13     (12     (12
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     158        196        209        165        188        205   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (42     (52     (36     (39     (43     (42

Other income

     (5     6        (2     (4     (3     (16
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     112        150        172        121        142        147   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (22     (27     (34     (25     (27     (28
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     90        123        138        96        116        120   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     90        123        138        96        116        120   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     20        32        36        24        31        32   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     70        91        102        73        85        88   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     16,280         16,678         16,580         16,205         16,789         17,064   

Trading portfolio (w/o loans)

     669         686         570         532         812         799   

Available-for-sale financial assets

     5,179         4,796         4,945         5,322         5,145         4,214   

Due from credit institutions **

     354         440         835         666         1,260         607   

Intangible assets and property and equipment

     244         233         223         273         224         214   

Other assets

     1,949         1,306         2,081         2,094         2,294         2,570   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     24,674         24,139         25,235         25,090         26,524         25,467   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     17,895         17,313         17,705         18,492         18,872         18,325   

Marketable debt securities **

     —           —           —           120         122         120   

Subordinated debt **

     337         345         339         333         336         336   

Insurance liabilities

     —           —           —           83         81         79   

Due to credit institutions **

     1,587         1,786         2,622         1,205         2,225         1,562   

Other liabilities

     2,855         2,825         2,700         2,983         2,782         3,111   

Shareholders’ equity ***

     2,000         1,869         1,869         1,874         2,107         1,933   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     3,487         3,544         3,601         3,629         3,568         3,647   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     3,361         3,437         3,491         3,523         3,467         3,556   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     127         107         110         106         101         91   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     21,720         21,203         21,645         22,574         22,898         22,429   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Santander Consumer Finance

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,192        1,169        23        2.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     430        390        41        10.5   

Gains (losses) on financial transactions

     1        (0     2        —     

Other operating income *

     3        (7     10        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,626        1,551        75        4.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (722     (692     (30     4.3   

General administrative expenses

     (612     (589     (23     4.0   

Personnel

     (327     (321     (6     1.9   

Other general administrative expenses

     (285     (268     (17     6.5   

Depreciation and amortisation

     (110     (104     (6     6.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     904        859        46        5.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (252     (302     50        (16.5

Other income

     (31     (50     19        (38.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     621        507        114        22.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (151     (113     (38     34.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     470        394        76        19.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (0     (0     108.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     470        394        76        19.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     14        17        (3     (19.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     456        377        79        21.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     58,058         55,995         2,063        3.7   

Trading portfolio (w/o loans)

     270         925         (656     (70.8

Available-for-sale financial assets

     591         606         (15     (2.5

Due from credit institutions **

     6,528         6,931         (403     (5.8

Intangible assets and property and equipment

     795         966         (170     (17.6

Other assets

     3,073         2,596         477        18.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     69,315         68,019         1,295        1.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     30,736         30,986         (250     (0.8

Marketable debt securities **

     13,503         7,045         6,457        91.7   

Subordinated debt **

     65         11         54        505.4   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     13,772         18,668         (4,896     (26.2

Other liabilities

     3,378         3,695         (317     (8.6

Shareholders’ equity ***

     7,861         7,614         247        3.2   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     7         6         1        9.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     2         2         0        4.4   

Pension funds

     5         4         1        12.0   

Managed portfolios

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     44,310         38,049         6,262        16.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).-      Including all on-balance sheet balances for this item

          

(***).-    Not including profit of the year

 

          

Ratios (%) and other data

          

ROE

     11.71         9.74         1.98 p.     

Efficiency ratio (with amortisations)

     44.4         44.6         (0.2 p.  

NPL ratio

     4.07         4.04         0.03 p.     

NPL coverage

     105.2         106.9         (1.7 p.  

Number of employees

     12,272         12,230         42        0.3   

Number of branches

     576         624         (48     (7.7


Table of Contents

LOGO

 

Santander Consumer Finance

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     587        582        592        573        580        612   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     192        197        207        190        220        211   

Gains (losses) on financial transactions

     0        (1     2        (8     0        1   

Other operating income *

     (3     (4     (0     5        (1     4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     776        775        801        759        800        827   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (351     (341     (345     (353     (366     (357

General administrative expenses

     (300     (288     (292     (291     (305     (307

Personnel

     (161     (159     (163     (162     (164     (163

Other general administrative expenses

     (139     (129     (130     (129     (141     (144

Depreciation and amortisation

     (51     (53     (53     (63     (60     (50
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     425        434        456        405        434        470   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (171     (131     (158     (105     (130     (123

Other income

     (21     (29     (15     (5     (14     (17
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     233        274        283        295        291        330   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (49     (64     (66     (76     (66     (85
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     184        210        217        219        225        245   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (0     (0     (6     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     184        210        217        213        225        245   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     7        9        9        5        6        7   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     176        201        208        209        219        237   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     56,241         55,995         55,898         56,024         57,433         58,058   

Trading portfolio (w/o loans)

     1,224         925         904         864         878         270   

Available-for-sale financial assets

     553         606         598         705         478         591   

Due from credit institutions **

     6,796         6,931         7,426         8,158         7,245         6,528   

Intangible assets and property and equipment

     984         966         940         934         913         795   

Other assets

     2,704         2,596         2,386         3,723         3,165         3,073   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     68,501         68,019         68,152         70,409         70,112         69,315   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     31,496         30,986         30,726         30,878         30,611         30,736   

Marketable debt securities **

     6,420         7,045         8,380         10,377         11,217         13,503   

Subordinated debt **

     9         11         10         64         64         65   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     18,839         18,668         17,627         18,060         16,598         13,772   

Other liabilities

     3,898         3,695         3,853         3,901         3,711         3,378   

Shareholders’ equity ***

     7,839         7,614         7,554         7,128         7,911         7,861   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     6         6         6         6         7         7   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     2         2         2         2         2         2   

Pension funds

     4         4         4         5         5         5   

Managed portfolios

     —           —           —           —           —           —     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     37,931         38,049         39,123         41,326         41,899         44,310   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

Other information

                 

NPL ratio

     3.98         4.04         3.96         4.01         4.14         4.07   

NPL coverage

     108.7         106.9         109.2         105.3         105.1         105.2   

Cost of credit

     1.26         1.15         1.13         0.96         0.89         0.87   

Loan spreads

     4.76         4.83         4.93         4.91         5.04         5.03   


Table of Contents

LOGO

 

Spain’s run-off real estate

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     (2     39        (42     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     4        11        (8     (66.5

Gains (losses) on financial transactions

     0        1        (1     (91.9

Other operating income *

     (26     (38     12        (32.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     (24     14        (38     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (106     (89     (16     18.2   

General administrative expenses

     (100     (85     (15     17.2   

Personnel

     (19     (22     2        (11.3

Other general administrative expenses

     (81     (64     (17     26.8   

Depreciation and amortisation

     (6     (4     (2     38.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     (130     (76     (54     71.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (153     (163     10        (6.2

Other income

     (156     (243     87        (35.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     (438     (481     43        (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     131        144        (13     (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     (307     (337     30        (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     (307     (337     30        (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     (307     (337     30        (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     4,876         6,507         (1,631     (25.1

Trading portfolio (w/o loans)

     —           —           —          —     

Available-for-sale financial assets

     207         207         —          —     

Due from credit institutions **

     —           —           —          —     

Intangible assets and property and equipment

     —           —           —          —     

Other assets

     4,735         4,866         (131     (2.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     9,818         11,580         (1,762     (15.2
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     195         199         (3     (1.7

Marketable debt securities **

     0         4         (4     (98.7

Subordinated debt **

     —           —           —          —     

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     0         0         0        166.7   

Other liabilities

     8,361         9,864         (1,503     (15.2

Shareholders’ equity ***

     1,262         1,513         (252     (16.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     145         159         (14     (8.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     144         158         (14     (9.0

Pension funds

     1         0         0        97.4   

Managed portfolios

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     340         361         (21     (5.8
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Spain’s run-off real estate

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     27        12        (3     1        3        (5
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     9        2        3        1        2        2   

Gains (losses) on financial transactions

     1        (0     (0     0        0        0   

Other operating income *

     (16     (23     (8     (2     (13     (13
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     22        (8     (8     1        (8     (16
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (40     (49     (41     (44     (52     (54

General administrative expenses

     (38     (47     (39     (38     (49     (51

Personnel

     (11     (10     (11     (15     (10     (9

Other general administrative expenses

     (26     (37     (28     (23     (39     (42

Depreciation and amortisation

     (2     (2     (2     (7     (3     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     (19     (57     (50     (44     (59     (70
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (114     (49     (67     (32     (77     (76

Other income

     (118     (125     (106     (128     (72     (83
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     (250     (231     (222     (204     (208     (230
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     75        69        67        61        62        69   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     (175     (162     (156     (143     (146     (161
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     (175     (162     (156     (143     (146     (161
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     (175     (162     (156     (143     (146     (161
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     6,844         6,507         6,246         5,735         5,208         4,876   

Trading portfolio (w/o loans)

     —           —           —           —           —           —     

Available-for-sale financial assets

     207         207         207         207         207         207   

Due from credit institutions **

     —           —           —           —           —           —     

Intangible assets and property and equipment

     —           —           —           —           —           —     

Other assets

     4,885         4,866         4,966         4,839         4,857         4,735   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     11,936         11,580         11,420         10,781         10,273         9,818   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     225         199         217         210         204         195   

Marketable debt securities **

     6         4         2         2         1         0   

Subordinated debt **

     —           —           —           —           —           —     

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     0         0         0         200         0         0   

Other liabilities

     10,150         9,864         9,743         8,979         8,786         8,361   

Shareholders’ equity ***

     1,555         1,513         1,457         1,390         1,282         1,262   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     161         159         154         153         145         145   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     160         158         153         152         144         144   

Pension funds

     1         0         1         1         1         1   

Managed portfolios

     —           —           —           —           —           —     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     392         361         373         365         350         340   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

United Kingdom

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,024        1,612        412        25.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     494        506        (11     (2.2

Gains (losses) on financial transactions

     147        247        (99     (40.2

Other operating income *

     19        12        7        54.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,685        2,377        308        12.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,395     (1,325     (69     5.2   

General administrative expenses

     (1,175     (1,131     (43     3.8   

Personnel

     (767     (707     (60     8.5   

Other general administrative expenses

     (408     (425     17        (3.9

Depreciation and amortisation

     (220     (194     (26     13.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,290        1,051        238        22.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (207     (281     74        (26.3

Other income

     (109     (144     35        (24.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     973        626        347        55.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (198     (125     (73     58.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     775        501        274        54.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     14        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     775        487        288        59.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     775        487        288        59.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     239,237         238,223         1,015        0.4   

Trading portfolio (w/o loans)

     31,814         34,501         (2,687     (7.8

Available-for-sale financial assets

     9,675         6,041         3,635        60.2   

Due from credit institutions **

     14,391         16,081         (1,690     (10.5

Intangible assets and property and equipment

     2,347         2,379         (31     (1.3

Other assets

     39,704         49,670         (9,966     (20.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     337,169         346,894         (9,725     (2.8
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     193,431         195,995         (2,564     (1.3

Marketable debt securities **

     65,816         66,940         (1,124     (1.7

Subordinated debt **

     5,931         5,197         734        14.1   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     27,320         28,207         (886     (3.1

Other liabilities

     30,517         37,458         (6,941     (18.5

Shareholders’ equity ***

     14,153         13,097         1,056        8.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     9,885         10,687         (802     (7.5
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     9,740         10,687         (947     (8.9

Pension funds

     —           —           —          —     

Managed portfolios

     145         —           145        —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     275,063         278,820         (3,756     (1.3
  

 

 

    

 

 

    

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

          

Ratios (%) and other data

          

ROE

     11.14         7.42         3.72 p.     

Efficiency ratio (with amortisations)

     52.0         55.8         (3.8 p.  

NPL ratio

     1.91         2.01         (0.10 p.  

NPL coverage

     41.1         42.1         (1.0 p.  

Number of employees

     25,902         25,647         255        1.0   

Number of branches

     1,071         1,190         (119     (10.0


Table of Contents

LOGO

 

United Kingdom

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     803        809        877        962        989        1,035   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     249        256        243        244        247        247   

Gains (losses) on financial transactions

     86        161        71        85        78        69   

Other operating income *

     6        7        6        18        15        4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,144        1,233        1,197        1,308        1,329        1,356   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (658     (667     (630     (650     (693     (701

General administrative expenses

     (560     (571     (529     (520     (579     (596

Personnel

     (354     (352     (327     (368     (380     (387

Other general administrative expenses

     (206     (219     (202     (153     (200     (209

Depreciation and amortisation

     (98     (96     (100     (130     (114     (106
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     486        566        567        657        635        654   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (160     (121     (154     (145     (120     (87

Other income

     (42     (103     (25     (66     (46     (63
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     284        342        387        447        469        504   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (60     (65     (81     (95     (93     (105
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     224        277        306        352        376        399   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     5        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     224        263        306        357        376        399   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        —          0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     224        263        306        357        376        399   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Balance sheet

            

Customer loans **

     242,425        238,223        237,138        231,046        233,937        239,237   

Trading portfolio (w/o loans)

     37,669        34,501        35,645        28,831        31,492        31,814   

Available-for-sale financial assets

     6,400        6,041        5,387        6,003        8,358        9,675   

Due from credit institutions **

     21,002        16,081        23,814        17,136        17,772        14,391   

Intangible assets and property and equipment

     2,445        2,379        2,406        2,498        2,510        2,347   

Other assets

     44,836        49,670        47,379        38,229        44,325        39,704   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     354,778        346,894        351,771        323,743        338,393        337,169   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     194,378        195,995        197,252        187,467        194,923        193,431   

Marketable debt securities **

     69,625        66,940        67,086        64,092        66,366        65,816   

Subordinated debt **

     5,369        5,197        4,640        5,805        5,814        5,931   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions **

     28,579        28,207        32,434        26,882        29,008        27,320   

Other liabilities

     43,596        37,458        37,221        26,855        28,164        30,517   

Shareholders’ equity ***

     13,231        13,097        13,138        12,642        14,118        14,153   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     12,638        10,687        9,572        9,645        9,630        9,885   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     12,638        10,687        9,572        9,645        9,490        9,740   

Pension funds

     —          —          —          —          —          —     

Managed portfolios

     —          —          —          —          140        145   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     282,009        278,820        278,550        267,010        276,734        275,063   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

       

Other information

            

NPL ratio

     2.03        2.01        1.98        1.98        1.88        1.91   

NPL coverage

     42.1        42.1        41.6        41.6        42.9        41.1   

Cost of credit

     0.29        0.26        0.26        0.24        0.23        0.22   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Spread (Retail Banking)

     1.53        1.63        1.85        1.98        2.01        2.06   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loan spreads

     2.78        2.80        2.85        2.84        2.83        2.76   

Deposit spreads

     (1.25     (1.17     (1.00     (0.86     (0.82     (0.70


Table of Contents

LOGO

 

United Kingdom

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,024        1,670        354        21.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     494        524        (29     (5.6

Gains (losses) on financial transactions

     147        255        (108     (42.3

Other operating income *

     19        13        6        49.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,685        2,462        223        9.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,395     (1,373     (22     1.6   

General administrative expenses

     (1,175     (1,172     (3     0.3   

Personnel

     (767     (732     (35     4.7   

Other general administrative expenses

     (408     (440     32        (7.2

Depreciation and amortisation

     (220     (201     (19     9.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,290        1,089        201        18.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (207     (291     84        (28.8

Other income

     (109     (150     40        (26.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     973        648        325        50.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (198     (129     (69     53.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     775        519        256        49.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     14        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     775        505        270        53.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     775        505        270        53.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     239,237         254,778         (15,540     (6.1

Trading portfolio (w/o loans)

     31,814         36,899         (5,085     (13.8

Available-for-sale financial assets

     9,675         6,460         3,215        49.8   

Due from credit institutions **

     14,391         17,198         (2,807     (16.3

Intangible assets and property and equipment

     2,347         2,544         (197     (7.7

Other assets

     39,704         53,122         (13,418     (25.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     337,169         371,001         (33,832     (9.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     193,431         209,616         (16,185     (7.7

Marketable debt securities **

     65,816         71,592         (5,776     (8.1

Subordinated debt **

     5,931         5,558         373        6.7   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     27,320         30,167         (2,847     (9.4

Other liabilities

     30,517         40,061         (9,544     (23.8

Shareholders’ equity ***

     14,153         14,007         146        1.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     9,885         11,430         (1,544     (13.5
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     9,740         11,430         (1,689     (14.8

Pension funds

     —           —           —          —     

Managed portfolios

     145         —           145        —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     275,063         298,196         (23,133     (7.8
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

United Kingdom

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     832        838        912        985        997        1,027   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     258        265        253        249        249        245   

Gains (losses) on financial transactions

     89        167        75        86        79        69   

Other operating income *

     6        7        6        18        15        4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,185        1,277        1,245        1,339        1,339        1,345   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (682     (691     (655     (666     (699     (696

General administrative expenses

     (580     (592     (551     (532     (584     (591

Personnel

     (367     (365     (340     (377     (383     (384

Other general administrative expenses

     (213     (227     (211     (155     (201     (207

Depreciation and amortisation

     (102     (99     (105     (133     (115     (105
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     503        586        590        674        641        649   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (166     (125     (161     (148     (121     (86

Other income

     (43     (106     (27     (67     (47     (62
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     294        354        402        459        473        501   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (62     (68     (84     (98     (94     (104
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     232        287        318        361        379        396   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     5        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     232        272        318        366        379        396   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        (0     0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     232        272        318        366        379        396   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     255,763         254,778         247,361         240,328         241,730         239,237   

Trading portfolio (w/o loans)

     39,742         36,899         37,182         29,990         32,541         31,814   

Available-for-sale financial assets

     6,753         6,460         5,620         6,245         8,637         9,675   

Due from credit institutions **

     22,158         17,198         24,840         17,824         18,364         14,391   

Intangible assets and property and equipment

     2,580         2,544         2,510         2,598         2,593         2,347   

Other assets

     47,303         53,122         49,422         39,765         45,801         39,704   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     374,298         371,001         366,934         336,749         349,666         337,169   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     205,073         209,616         205,755         194,998         201,417         193,431   

Marketable debt securities **

     73,456         71,592         69,978         66,667         68,577         65,816   

Subordinated debt **

     5,664         5,558         4,840         6,038         6,008         5,931   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     30,151         30,167         33,832         27,962         29,974         27,320   

Other liabilities

     45,995         40,061         38,826         27,934         29,102         30,517   

Shareholders’ equity ***

     13,959         14,007         13,704         13,150         14,588         14,153   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     13,333         11,430         9,985         10,033         9,951         9,885   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     13,333         11,430         9,985         10,033         9,806         9,740   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     —           —           —           —           145         145   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     297,526         298,196         290,557         277,737         285,953         275,063   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

United Kingdom

£ million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,662        1,371        291        21.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     406        430        (24     (5.6

Gains (losses) on financial transactions

     121        210        (89     (42.3

Other operating income *

     15        10        5        49.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,205        2,022        183        9.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,145     (1,127     (18     1.6   

General administrative expenses

     (965     (962     (2     0.3   

Personnel

     (630     (601     (29     4.7   

Other general administrative expenses

     (335     (361     26        (7.2

Depreciation and amortisation

     (181     (165     (16     9.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,059        894        165        18.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (170     (239     69        (28.8

Other income

     (90     (123     33        (26.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     799        532        267        50.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (163     (106     (57     53.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     636        426        210        49.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (12     12        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     636        414        222        53.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     636        414        222        53.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     191,749         204,204         (12,456     (6.1

Trading portfolio (w/o loans)

     25,499         29,574         (4,076     (13.8

Available-for-sale financial assets

     7,755         5,178         2,577        49.8   

Due from credit institutions **

     11,534         13,784         (2,250     (16.3

Intangible assets and property and equipment

     1,881         2,039         (158     (7.7

Other assets

     31,823         42,577         (10,754     (25.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     270,241         297,358         (27,117     (9.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     155,035         168,007         (12,972     (7.7

Marketable debt securities **

     52,751         57,381         (4,630     (8.1

Subordinated debt **

     4,754         4,455         299        6.7   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     21,897         24,179         (2,282     (9.4

Other liabilities

     24,460         32,109         (7,649     (23.8

Shareholders’ equity ***

     11,344         11,227         117        1.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     7,923         9,161         (1,238     (13.5
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     7,807         9,161         (1,354     (14.8

Pension funds

     —           —           —          —     

Managed portfolios

     116         —           116        —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     220,463         239,004         (18,541     (7.8
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

United Kingdom

£ million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     683        688        749        809        819        844   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     212        218        208        205        205        201   

Gains (losses) on financial transactions

     73        137        61        71        65        56   

Other operating income *

     5        6        5        15        12        3   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     973        1,048        1,022        1,100        1,100        1,105   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (560     (567     (538     (547     (574     (571

General administrative expenses

     (476     (486     (452     (437     (479     (485

Personnel

     (301     (300     (279     (309     (314     (315

Other general administrative expenses

     (175     (186     (173     (128     (165     (170

Depreciation and amortisation

     (83     (81     (86     (110     (95     (86
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     413        481        484        553        526        533   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (137     (103     (132     (121     (99     (71

Other income

     (35     (87     (22     (55     (38     (51
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     241        291        330        377        388        411   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (51     (56     (69     (80     (77     (86
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     191        235        261        296        311        325   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (12     (0     4        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     191        224        261        301        311        325   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        (0     0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     191        224        261        301        311        325   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     204,994         204,204         198,260         192,623         193,746         191,749   

Trading portfolio (w/o loans)

     31,853         29,574         29,801         24,037         26,082         25,499   

Available-for-sale financial assets

     5,412         5,178         4,504         5,005         6,922         7,755   

Due from credit institutions **

     17,759         13,784         19,910         14,286         14,718         11,534   

Intangible assets and property and equipment

     2,068         2,039         2,012         2,082         2,078         1,881   

Other assets

     37,913         42,577         39,611         31,871         36,710         31,823   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     300,000         297,358         294,098         269,904         280,257         270,241   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     164,366         168,007         164,913         156,291         161,436         155,035   

Marketable debt securities **

     58,875         57,381         56,087         53,434         54,964         52,751   

Subordinated debt **

     4,540         4,455         3,879         4,840         4,815         4,754   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     24,166         24,179         27,116         22,412         24,024         21,897   

Other liabilities

     36,865         32,109         31,119         22,389         23,325         24,460   

Shareholders’ equity ***

     11,188         11,227         10,984         10,539         11,692         11,344   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     10,686         9,161         8,003         8,041         7,976         7,923   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     10,686         9,161         8,003         8,041         7,859         7,807   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     —           —           —           —           116         116   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     238,467         239,004         232,882         222,606         229,191         220,463   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Latin America

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     6,842        7,919        (1,076     (13.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,148        2,451        (303     (12.4

Gains (losses) on financial transactions

     241        549        (308     (56.1

Other operating income *

     39        30        9        29.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     9,270        10,949        (1,679     (15.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,831     (4,300     469        (10.9

General administrative expenses

     (3,446     (3,835     388        (10.1

Personnel

     (1,924     (2,158     234        (10.9

Other general administrative expenses

     (1,522     (1,676     154        (9.2

Depreciation and amortisation

     (384     (465     80        (17.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,440        6,649        (1,210     (18.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,520     (3,539     1,019        (28.8

Other income

     (340     (206     (134     65.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     2,580        2,905        (325     (11.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (654     (622     (32     5.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,926        2,283        (358     (15.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,926        2,283        (358     (15.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     414        479        (65     (13.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,512        1,804        (292     (16.2
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     136,325         135,931         394        0.3   

Trading portfolio (w/o loans)

     33,960         30,457         3,503        11.5   

Available-for-sale financial assets

     25,052         21,541         3,510        16.3   

Due from credit institutions **

     22,442         23,601         (1,159     (4.9

Intangible assets and property and equipment

     3,852         4,019         (167     (4.2

Other assets

     44,619         44,133         486        1.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     266,251         259,683         6,568        2.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     127,903         132,214         (4,311     (3.3

Marketable debt securities **

     31,792         30,717         1,075        3.5   

Subordinated debt **

     6,760         4,190         2,571        61.4   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     30,227         26,345         3,882        14.7   

Other liabilities

     48,071         43,021         5,050        11.7   

Shareholders’ equity ***

     21,497         23,196         (1,699     (7.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     76,454         65,527         10,927        16.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     65,315         56,411         8,903        15.8   

Pension funds

     —           —           —          —     

Managed portfolios

     11,140         9,116         2,023        22.2   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     242,910         232,647         10,262        4.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

          

Ratios (%) and other data

          

ROE

     14.42         15.11         (0.70 p.  

Efficiency ratio (with amortisations)

     41.3         39.3         2.1 p.     

NPL ratio

     5.03         5.23         (0.20 p.  

NPL coverage

     86.3         86.1         0.2 p.     

Number of employees

     83,299         86,649         (3,350     (3.9

Number of branches

     5,705         5,881         (176     (3.0


Table of Contents

LOGO

 

Latin America

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     3,991        3,927        3,503        3,491        3,346        3,496   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,228        1,223        1,073        1,137        1,048        1,100   

Gains (losses) on financial transactions

     337        212        333        155        126        115   

Other operating income *

     8        22        14        6        (2     42   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     5,564        5,385        4,923        4,789        4,517        4,753   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (2,138     (2,162     (2,049     (2,127     (1,879     (1,952

General administrative expenses

     (1,907     (1,928     (1,834     (1,911     (1,679     (1,768

Personnel

     (1,080     (1,078     (1,012     (1,037     (933     (991

Other general administrative expenses

     (827     (850     (822     (874     (746     (777

Depreciation and amortisation

     (231     (234     (214     (216     (200     (184
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     3,426        3,223        2,874        2,662        2,638        2,802   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,795     (1,743     (1,515     (1,382     (1,239     (1,281

Other income

     (62     (144     (144     (194     (161     (179
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,569        1,336        1,216        1,087        1,238        1,341   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (331     (291     (297     (247     (328     (326
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,238        1,045        919        840        910        1,015   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          0        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,238        1,045        919        840        910        1,015   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     270        210        198        184        199        215   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     969        835        721        656        712        800   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13     31.12.13      31.03.14      30.06.14  

Balance sheet

                

Customer loans **

     144,798         135,931         131,809        128,684         129,743         136,325   

Trading portfolio (w/o loans)

     31,914         30,457         26,816        23,097         27,301         33,960   

Available-for-sale financial assets

     23,437         21,541         18,741        20,822         26,698         25,052   

Due from credit institutions **

     35,184         23,601         25,046        28,073         22,655         22,442   

Intangible assets and property and equipment

     4,454         4,019         3,912        3,895         3,848         3,852   

Other assets

     45,951         44,133         44,628        40,354         43,344         44,619   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     285,738         259,683         250,952        244,925         253,589         266,251   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

Customer deposits **

     138,957         132,214         128,319        122,176         126,239         127,903   

Marketable debt securities **

     31,978         30,717         28,455        28,987         27,848         31,792   

Subordinated debt **

     5,622         4,190         3,884        4,833         6,661         6,760   

Insurance liabilities

     —           —           —          —           —           —     

Due to credit institutions **

     32,951         26,345         25,445        24,489         25,487         30,227   

Other liabilities

     50,405         43,021         43,308        44,999         45,949         48,071   

Shareholders’ equity ***

     25,824         23,196         21,541        19,442         21,405         21,497   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     70,913         65,527         68,439        65,599         70,867         76,454   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

Mutual funds

     61,256         56,411         59,129        55,835         60,256         65,315   

Pension funds

     0         —           (0     0         —           —     

Managed portfolios

     9,657         9,116         9,310        9,764         10,611         11,140   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     247,469         232,647         229,096        221,595         231,615         242,910   
  

 

 

    

 

 

    

 

 

   

 

 

    

 

 

    

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

                

Other information

                

NPL ratio

     5.40         5.23         5.29        5.00         5.06         5.03   

NPL coverage

     87.4         86.1         83.6        85.4         86.1         86.3   

Cost of credit

     5.07         4.87         4.73        4.53         4.24         3.95   


Table of Contents

LOGO

 

Latin America

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     6,842        6,691        151        2.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     2,148        2,056        92        4.5   

Gains (losses) on financial transactions

     241        463        (222     (48.0

Other operating income *

     39        26        13        49.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     9,270        9,237        34        0.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,831     (3,619     (212     5.9   

General administrative expenses

     (3,446     (3,227     (220     6.8   

Personnel

     (1,924     (1,817     (107     5.9   

Other general administrative expenses

     (1,522     (1,410     (113     8.0   

Depreciation and amortisation

     (384     (392     8        (2.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,440        5,618        (178     (3.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,520     (3,001     481        (16.0

Other income

     (340     (168     (172     102.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     2,580        2,449        131        5.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (654     (513     (141     27.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,926        1,936        (10     (0.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,926        1,936        (10     (0.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     414        413        1        0.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,512        1,523        (11     (0.7
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     136,325         126,270         10,055        8.0   

Trading portfolio (w/o loans)

     33,960         29,117         4,844        16.6   

Available-for-sale financial assets

     25,052         20,315         4,737        23.3   

Due from credit institutions **

     22,442         22,308         134        0.6   

Intangible assets and property and equipment

     3,852         3,755         97        2.6   

Other assets

     44,619         41,570         3,049        7.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     266,251         243,335         22,916        9.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     127,903         122,933         4,970        4.0   

Marketable debt securities **

     31,792         29,058         2,734        9.4   

Subordinated debt **

     6,760         3,946         2,814        71.3   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     30,227         24,862         5,365        21.6   

Other liabilities

     48,071         40,741         7,330        18.0   

Shareholders’ equity ***

     21,497         21,794         (297     (1.4
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     76,454         62,399         14,056        22.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     65,315         53,759         11,556        21.5   

Pension funds

     —           —           —          —     

Managed portfolios

     11,140         8,640         2,499        28.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     242,910         218,336         24,574        11.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Latin America

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     3,349        3,342        3,302        3,371        3,409        3,434   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,026        1,030        999        1,087        1,064        1,083   

Gains (losses) on financial transactions

     283        180        299        147        125        116   

Other operating income *

     7        20        12        7        (2     41   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     4,664        4,573        4,612        4,612        4,596        4,674   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,789     (1,830     (1,909     (2,033     (1,909     (1,921

General administrative expenses

     (1,595     (1,631     (1,708     (1,827     (1,706     (1,741

Personnel

     (905     (912     (943     (992     (948     (977

Other general administrative expenses

     (691     (719     (765     (834     (758     (764

Depreciation and amortisation

     (193     (199     (200     (207     (204     (181
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,875        2,743        2,703        2,578        2,686        2,753   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,509     (1,492     (1,451     (1,358     (1,265     (1,254

Other income

     (47     (120     (131     (181     (165     (175
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,318        1,131        1,121        1,040        1,256        1,323   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (271     (242     (268     (232     (333     (321
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,047        889        853        808        923        1,003   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          0        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,047        889        853        808        923        1,003   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     231        182        187        180        202        212   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     816        707        666        628        721        791   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     121,879         126,270         128,357         132,658         133,390         136,325   

Trading portfolio (w/o loans)

     28,028         29,117         26,875         24,108         28,020         33,960   

Available-for-sale financial assets

     19,795         20,315         18,557         21,930         27,628         25,052   

Due from credit institutions **

     30,484         22,308         24,857         29,339         23,233         22,442   

Intangible assets and property and equipment

     3,742         3,755         3,841         4,072         3,976         3,852   

Other assets

     38,889         41,570         44,157         42,150         44,755         44,619   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     242,818         243,335         246,645         254,258         261,002         266,251   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     117,058         122,933         125,246         125,865         129,759         127,903   

Marketable debt securities **

     27,167         29,058         28,167         30,514         28,797         31,792   

Subordinated debt **

     4,754         3,946         3,827         5,041         6,885         6,760   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     28,208         24,862         25,169         25,517         26,238         30,227   

Other liabilities

     43,622         40,741         42,986         47,047         47,302         48,071   

Shareholders’ equity ***

     22,008         21,794         21,250         20,274         22,020         21,497   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     61,181         62,399         68,367         69,211         73,135         76,454   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     52,610         53,759         59,199         59,195         62,317         65,315   

Pension funds

     0         —           —           0         —           —     

Managed portfolios

     8,571         8,640         9,168         10,016         10,818         11,140   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     210,160         218,336         225,607         230,631         238,577         242,910   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Latin America. Results

EUR million

 

     Gross income     Net operating income     Attributable profit to the Group  
     1H ’14      1H ’13      Var. (%)     1H ’14     1H ’13     Var. (%)     1H ’14     1H ’13     Var. (%)  

Brazil

     5,838         7,333         (20.4     3,509        4,618        (24.0     758        919        (17.5

Mexico

     1,488         1,565         (4.9     870        962        (9.6     307        441        (30.4

Chile

     1,084         1,110         (2.4     672        633        6.2        255        201        27.1   

Argentina

     560         635         (11.7     291        331        (11.9     135        166        (18.4

Uruguay

     123         130         (5.0     45        48        (6.8     25        28        (10.3

Peru

     23         19         20.6        15        13        21.5        10        9        13.5   

Rest

     16         4         269.1        (30     (37     (17.9     (25     (23     9.8   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Subtotal

     9,132         10,796         (15.4     5,373        6,568        (18.2     1,465        1,739        (15.8
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Santander Private Banking

     138         152         (9.6     66        81        (18.6     47        65        (27.7
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

     9,270         10,949         (15.3     5,440        6,649        (18.2     1,512        1,804        (16.2
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


Table of Contents

LOGO

 

Latin America. Results

Constant EUR million

 

     Gross income     Net operating income     Attributable profit to the Group  
     1H ’14      1H ’13      Var. (%)     1H ’14     1H ’13     Var. (%)     1H ’14     1H ’13     Var. (%)  

Brazil

     5,838         6,209         (6.0     3,509        3,910        (10.2     758        778        (2.5

Mexico

     1,488         1,434         3.8        870        882        (1.3     307        404        (24.0

Chile

     1,084         920         17.8        672        525        28.1        255        166        53.3   

Argentina

     560         400         40.3        291        208        40.0        135        104        29.6   

Uruguay

     123         107         15.4        45        40        13.2        25        23        9.0   

Peru

     23         17         34.8        15        11        35.7        10        8        26.8   

Rest

     16         4         319.0        (30     (35     (15.0     (25     (22     15.3   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Subtotal

     9,132         9,091         0.5        5,373        5,540        (3.0     1,465        1,461        0.3   
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Santander Private Banking

     138         146         (5.6     66        78        (15.0     47        62        (24.5
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total

     9,270         9,237         0.4        5,440        5,618        (3.2     1,512        1,523        (0.7
  

 

 

    

 

 

    

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


Table of Contents

LOGO

 

Brazil

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     4,494        5,513        (1,020     (18.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,314        1,533        (220     (14.3

Gains (losses) on financial transactions

     (20     277        (297     —     

Other operating income *

     50        9        41        447.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     5,838        7,333        (1,495     (20.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (2,328     (2,715     387        (14.2

General administrative expenses

     (2,079     (2,409     330        (13.7

Personnel

     (1,140     (1,321     180        (13.7

Other general administrative expenses

     (939     (1,089     149        (13.7

Depreciation and amortisation

     (249     (306     57        (18.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     3,509        4,618        (1,109     (24.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,837     (2,844     1,006        (35.4

Other income

     (308     (210     (98     46.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,364        1,564        (200     (12.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (391     (386     (4     1.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     974        1,178        (204     (17.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     974        1,178        (204     (17.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     215        259        (44     (16.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     758        919        (160     (17.5
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     71,475         71,296         179        0.3   

Trading portfolio (w/o loans)

     16,954         12,276         4,678        38.1   

Available-for-sale financial assets

     18,352         14,848         3,504        23.6   

Due from credit institutions **

     10,129         11,171         (1,042     (9.3

Intangible assets and property and equipment

     2,796         2,965         (169     (5.7

Other assets

     31,608         32,258         (650     (2.0
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     151,315         144,814         6,501        4.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     68,450         69,199         (749     (1.1

Marketable debt securities **

     21,772         21,453         320        1.5   

Subordinated debt **

     4,821         3,130         1,691        54.0   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     16,122         14,571         1,551        10.6   

Other liabilities

     27,974         23,075         4,899        21.2   

Shareholders’ equity ***

     12,176         13,386         (1,210     (9.0
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     49,593         41,585         8,008        19.3   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     46,394         38,469         7,925        20.6   

Pension funds

     —           —           —          —     

Managed portfolios

     3,199         3,116         83        2.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     144,636         135,368         9,269        6.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

          

Ratios (%) and other data

          

ROE

     12.89         13.13         (0.24 p.  

Efficiency ratio (with amortisations)

     39.9         37.0         2.9 p.     

NPL ratio

     5.78         6.49         (0.71 p.  

NPL coverage

     94.8         91.3         3.5 p.     

Number of employees

     47,205         51,383         (4,178     (8.1

Number of branches

     3,449         3,697         (248     (6.7


Table of Contents

LOGO

 

Brazil

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     2,801        2,712        2,266        2,287        2,199        2,295   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     762        772        633        705        629        685   

Gains (losses) on financial transactions

     215        62        203        60        17        (37

Other operating income *

     3        6        12        19        7        44   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,781        3,552        3,115        3,070        2,851        2,986   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,359     (1,356     (1,263     (1,346     (1,133     (1,196

General administrative expenses

     (1,207     (1,202     (1,127     (1,207     (1,006     (1,074

Personnel

     (674     (647     (597     (645     (550     (591

Other general administrative expenses

     (534     (555     (530     (561     (456     (483

Depreciation and amortisation

     (152     (154     (136     (139     (127     (122
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,422        2,196        1,852        1,724        1,719        1,791   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,471     (1,372     (1,065     (985     (905     (933

Other income

     (78     (133     (126     (162     (143     (166
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     873        691        661        577        671        693   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (221     (165     (192     (185     (202     (188
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     652        525        469        392        469        504   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     652        525        469        392        469        504   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     154        105        111        91        106        110   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     499        420        358        301        364        395   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     77,918         71,296         69,395         66,446         68,518         71,475   

Trading portfolio (w/o loans)

     11,824         12,276         11,663         10,321         11,314         16,954   

Available-for-sale financial assets

     16,766         14,848         12,273         14,175         19,790         18,352   

Due from credit institutions **

     15,402         11,171         11,681         14,734         9,048         10,129   

Intangible assets and property and equipment

     3,330         2,965         2,863         2,793         2,797         2,796   

Other assets

     33,640         32,258         31,265         25,456         29,629         31,608   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     158,880         144,814         139,140         133,925         141,097         151,315   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     75,162         69,199         65,801         61,490         65,934         68,450   

Marketable debt securities **

     21,850         21,453         20,000         20,002         19,898         21,772   

Subordinated debt **

     4,438         3,130         2,858         2,734         4,585         4,821   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     18,084         14,571         14,601         12,929         13,824         16,122   

Other liabilities

     24,354         23,075         23,286         25,229         25,066         27,974   

Shareholders’ equity ***

     14,992         13,386         12,595         11,542         11,789         12,176   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     45,783         41,585         45,571         42,640         45,749         49,593   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     42,227         38,469         42,445         39,675         42,602         46,394   

Pension funds

     0         —           —           —           —           —     

Managed portfolios

     3,556         3,116         3,126         2,965         3,147         3,199   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     147,233         135,368         134,230         126,866         136,165         144,636   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

                 

Other information

                 

NPL ratio

     6.90         6.49         6.12         5.64         5.74         5.78   

NPL coverage

     90.4         91.3         92.0         95.1         95.2         94.8   

Cost of credit

     7.46         7.07         6.72         6.34         5.82         5.38   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spread (Retail Banking)

     13.81         13.26         12.77         12.77         12.66         12.52   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Loan spreads

     13.09         12.51         11.93         11.82         11.76         11.60   

Deposit spreads

     0.72         0.75         0.84         0.95         0.90         0.92   


Table of Contents

LOGO

 

Brazil

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     4,494        4,668        (174     (3.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,314        1,298        15        1.2   

Gains (losses) on financial transactions

     (20     235        (255     —     

Other operating income *

     50        8        43        546.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     5,838        6,209        (371     (6.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (2,328     (2,299     (29     1.3   

General administrative expenses

     (2,079     (2,040     (40     1.9   

Personnel

     (1,140     (1,118     (22     2.0   

Other general administrative expenses

     (939     (922     (17     1.9   

Depreciation and amortisation

     (249     (259     10        (3.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     3,509        3,910        (401     (10.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,837     (2,408     570        (23.7

Other income

     (308     (178     (130     72.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,364        1,324        40        3.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (391     (327     (64     19.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     974        997        (24     (2.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     974        997        (24     (2.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     215        220        (4     (1.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     758        778        (20     (2.5
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     71,475         68,675         2,800        4.1   

Trading portfolio (w/o loans)

     16,954         11,825         5,130        43.4   

Available-for-sale financial assets

     18,352         14,303         4,050        28.3   

Due from credit institutions **

     10,129         10,760         (631     (5.9

Intangible assets and property and equipment

     2,796         2,856         (60     (2.1

Other assets

     31,608         31,072         536        1.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     151,315         139,490         11,825        8.5   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     68,450         66,655         1,795        2.7   

Marketable debt securities **

     21,772         20,664         1,108        5.4   

Subordinated debt **

     4,821         3,015         1,806        59.9   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     16,122         14,035         2,087        14.9   

Other liabilities

     27,974         22,227         5,747        25.9   

Shareholders’ equity ***

     12,176         12,894         (718     (5.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     49,593         40,056         9,536        23.8   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     46,394         37,055         9,339        25.2   

Pension funds

     —           —           —          —     

Managed portfolios

     3,199         3,002         197        6.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     144,636         130,391         14,245        10.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Brazil

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     2,346        2,322        2,203        2,253        2,264        2,230   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     638        660        615        689        648        666   

Gains (losses) on financial transactions

     180        54        190        65        17        (37

Other operating income *

     3        5        11        18        7        44   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,167        3,041        3,018        3,026        2,935        2,902   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,138     (1,160     (1,214     (1,312     (1,166     (1,162

General administrative expenses

     (1,011     (1,029     (1,083     (1,176     (1,035     (1,044

Personnel

     (564     (554     (575     (630     (566     (575

Other general administrative expenses

     (447     (475     (508     (546     (470     (469

Depreciation and amortisation

     (127     (132     (131     (137     (131     (118
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,029        1,881        1,804        1,713        1,769        1,740   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,232     (1,175     (1,044     (984     (931     (906

Other income

     (65     (113     (119     (155     (147     (161
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     731        593        641        574        691        673   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (185     (142     (184     (181     (208     (182
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     546        451        457        393        483        491   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     546        451        457        393        483        491   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     129        91        107        91        109        107   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     418        360        350        302        374        384   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     66,753         68,675         70,329         72,147         71,428         71,475   

Trading portfolio (w/o loans)

     10,130         11,825         11,820         11,206         11,795         16,954   

Available-for-sale financial assets

     14,364         14,303         12,439         15,391         20,631         18,352   

Due from credit institutions **

     13,195         10,760         11,838         15,998         9,432         10,129   

Intangible assets and property and equipment

     2,853         2,856         2,902         3,032         2,916         2,796   

Other assets

     28,819         31,072         31,686         27,640         30,887         31,608   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     136,114         139,490         141,014         145,415         147,089         151,315   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     64,392         66,655         66,687         66,766         68,734         68,450   

Marketable debt securities **

     18,719         20,664         20,269         21,718         20,743         21,772   

Subordinated debt **

     3,802         3,015         2,897         2,969         4,779         4,821   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     15,493         14,035         14,798         14,038         14,411         16,122   

Other liabilities

     20,864         22,227         23,599         27,393         26,131         27,974   

Shareholders’ equity ***

     12,844         12,894         12,765         12,532         12,290         12,176   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     39,223         40,056         46,185         46,298         47,691         49,593   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     36,176         37,055         43,017         43,079         44,411         46,394   

Pension funds

     0         —           —           —           —           —     

Managed portfolios

     3,047         3,002         3,168         3,220         3,281         3,199   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     126,136         130,391         136,038         137,750         141,948         144,636   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Mexico

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,038        1,057        (19     (1.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     381        398        (17     (4.3

Gains (losses) on financial transactions

     89        113        (24     (21.3

Other operating income *

     (19     (3     (17     627.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,488        1,565        (77     (4.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (619     (603     (15     2.6   

General administrative expenses

     (554     (540     (14     2.7   

Personnel

     (290     (297     8        (2.6

Other general administrative expenses

     (265     (242     (22     9.2   

Depreciation and amortisation

     (64     (63     (1     1.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     870        962        (92     (9.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (369     (326     (44     13.4   

Other income

     (3     24        (28     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     497        660        (163     (24.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (105     (83     (22     26.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     392        578        (185     (32.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     392        578        (185     (32.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     86        137        (51     (37.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     307        441        (134     (30.4
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     24,516         22,440         2,076        9.3   

Trading portfolio (w/o loans)

     11,603         12,644         (1,041     (8.2

Available-for-sale financial assets

     3,944         3,192         752        23.6   

Due from credit institutions **

     6,975         5,857         1,118        19.1   

Intangible assets and property and equipment

     397         380         16        4.3   

Other assets

     5,494         4,774         720        15.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     52,928         49,287         3,641        7.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     24,803         26,497         (1,694     (6.4

Marketable debt securities **

     3,818         3,214         605        18.8   

Subordinated debt **

     971         —           971        —     

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     7,840         4,828         3,013        62.4   

Other liabilities

     11,684         10,676         1,007        9.4   

Shareholders’ equity ***

     3,812         4,072         (260     (6.4
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     11,724         10,789         935        8.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     11,724         10,789         935        8.7   

Pension funds

     —           —           —          —     

Managed portfolios

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     41,316         40,500         816        2.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year

 

Ratios (%) and other data

          

ROE

     16.90         21.52         (4.62 p.  

Efficiency ratio (with amortisations)

     41.6         38.5         3.0 p.     

NPL ratio

     3.52         2.20         1.32 p.     

NPL coverage

     96.6         142.7         (46.1 p.  

Number of employees

     14,859         14,264         595        4.2   

Number of branches

     1,293         1,215         78        6.4   


Table of Contents

LOGO

 

Mexico

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     516        541        533        531        509        529   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     208        189        197        188        190        191   

Gains (losses) on financial transactions

     54        59        31        (3     27        62   

Other operating income *

     (8     5        (10     (11     (12     (7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     770        795        751        705        713        775   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (299     (304     (307     (315     (307     (312

General administrative expenses

     (268     (272     (277     (288     (273     (281

Personnel

     (147     (151     (155     (141     (142     (148

Other general administrative expenses

     (122     (121     (122     (148     (131     (133

Depreciation and amortisation

     (30     (33     (30     (27     (33     (31
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     472        490        444        390        407        463   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (142     (184     (257     (218     (179     (191

Other income

     26        (2     (3     (4     (2     (2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     355        305        184        168        226        271   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (40     (42     (22     25        (48     (56
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     315        263        162        193        178        214   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     315        263        162        193        178        214   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     74        63        39        44        40        46   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     241        199        123        149        138        169   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(*).-        Including dividends, income from equity-accounted method and other operating income/expenses

           

 
     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Balance sheet

            

Customer loans **

     23,279        22,440        21,007        22,269        22,381        24,516   

Trading portfolio (w/o loans)

     14,661        12,644        10,306        8,685        11,293        11,603   

Available-for-sale financial assets

     2,386        3,192        3,116        3,387        3,475        3,944   

Due from credit institutions **

     12,927        5,857        7,518        7,975        8,347        6,975   

Intangible assets and property and equipment

     400        380        377        402        395        397   

Other assets

     5,131        4,774        4,931        5,681        5,637        5,494   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     58,785        49,287        47,254        48,398        51,529        52,928   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     26,014        26,497        25,783        24,663        25,592        24,803   

Marketable debt securities **

     3,642        3,214        2,456        2,896        2,496        3,818   

Subordinated debt **

     —          —          —          931        946        971   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions **

     8,085        4,828        4,472        5,494        5,922        7,840   

Other liabilities

     16,580        10,676        11,028        11,601        12,808        11,684   

Shareholders’ equity ***

     4,463        4,072        3,515        2,814        3,765        3,812   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     11,300        10,789        10,293        10,349        11,016        11,724   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     11,300        10,789        10,293        10,349        11,016        11,724   

Pension funds

     —          —          —          0        —          —     

Managed portfolios

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     40,957        40,500        38,532        38,838        40,049        41,316   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

 

Other information

            

NPL ratio

     1.92        2.20        3.58        3.66        3.62        3.52   

NPL coverage

     157.1        142.7        99.0        97.5        98.6        96.6   

Cost of credit

     2.46        2.73        3.27        3.47        3.59        3.58   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Spread (Retail Banking)

     10.32        10.05        9.90        9.74        9.69        9.29   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loan spreads

     8.46        8.41        8.34        8.23        8.17        7.83   

Deposit spreads

     1.86        1.64        1.56        1.51        1.52        1.46   


Table of Contents

LOGO

 

Mexico

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,038        969        70        7.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     381        365        16        4.4   

Gains (losses) on financial transactions

     89        103        (15     (14.1

Other operating income *

     (19     (2     (17     694.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,488        1,434        54        3.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (619     (553     (66     11.9   

General administrative expenses

     (554     (495     (60     12.0   

Personnel

     (290     (273     (17     6.2   

Other general administrative expenses

     (265     (222     (43     19.2   

Depreciation and amortisation

     (64     (58     (6     10.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     870        882        (12     (1.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (369     (299     (71     23.7   

Other income

     (3     22        (26     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     497        605        (108     (17.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (105     (76     (29     38.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     392        529        (137     (25.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     392        529        (137     (25.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     86        126        (40     (31.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     307        404        (97     (24.0
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     24,516         21,590         2,926        13.6   

Trading portfolio (w/o loans)

     11,603         12,165         (562     (4.6

Available-for-sale financial assets

     3,944         3,071         873        28.4   

Due from credit institutions **

     6,975         5,635         1,340        23.8   

Intangible assets and property and equipment

     397         366         31        8.4   

Other assets

     5,494         4,593         901        19.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     52,928         47,420         5,509        11.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     24,803         25,493         (690     (2.7

Marketable debt securities **

     3,818         3,092         726        23.5   

Subordinated debt **

     971         —           971        —     

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     7,840         4,645         3,195        68.8   

Other liabilities

     11,684         10,272         1,412        13.7   

Shareholders’ equity ***

     3,812         3,917         (106     (2.7
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     11,724         10,380         1,344        12.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     11,724         10,380         1,344        12.9   

Pension funds

     —           —           —          —     

Managed portfolios

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     41,316         38,965         2,351        6.0   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Mexico

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     480        489        507        522        514        525   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     194        171        187        185        191        189   

Gains (losses) on financial transactions

     50        54        30        (1     27        62   

Other operating income *

     (7     5        (9     (10     (12     (7
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     716        719        715        697        719        769   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (277     (275     (292     (309     (309     (309

General administrative expenses

     (249     (246     (264     (283     (276     (279

Personnel

     (136     (136     (147     (139     (143     (146

Other general administrative expenses

     (113     (109     (116     (144     (133     (132

Depreciation and amortisation

     (28     (30     (28     (26     (33     (31
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     438        443        423        387        410        460   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (132     (167     (242     (214     (180     (189

Other income

     24        (2     (3     (3     (2     (2
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     330        275        178        170        228        269   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (38     (38     (21     22        (49     (56
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     293        237        157        193        180        213   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     293        237        157        193        180        213   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     68        57        37        44        40        45   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     224        180        119        148        139        168   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     20,784         21,590         21,165         22,723         22,763         24,516   

Trading portfolio (w/o loans)

     13,090         12,165         10,384         8,862         11,486         11,603   

Available-for-sale financial assets

     2,131         3,071         3,139         3,455         3,535         3,944   

Due from credit institutions **

     11,542         5,635         7,575         8,137         8,490         6,975   

Intangible assets and property and equipment

     357         366         380         410         402         397   

Other assets

     4,582         4,593         4,968         5,796         5,733         5,494   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     52,486         47,420         47,611         49,384         52,408         52,928   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     23,227         25,493         25,978         25,165         26,028         24,803   

Marketable debt securities **

     3,252         3,092         2,475         2,955         2,538         3,818   

Subordinated debt **

     —           —           —           950         962         971   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     7,219         4,645         4,506         5,605         6,023         7,840   

Other liabilities

     14,803         10,272         11,111         11,837         13,027         11,684   

Shareholders’ equity ***

     3,985         3,917         3,541         2,872         3,829         3,812   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     10,089         10,380         10,371         10,560         11,204         11,724   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     10,089         10,380         10,371         10,560         11,204         11,724   

Pension funds

     —           —           —           0         —           —     

Managed portfolios

     —           —           —           —           —           —     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     36,568         38,965         38,823         39,629         40,733         41,316   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Chile

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     856        816        40        4.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     160        198        (38     (19.3

Gains (losses) on financial transactions

     59        84        (25     (30.1

Other operating income *

     10        13        (3     (24.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,084        1,110        (27     (2.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (411     (477     66        (13.8

General administrative expenses

     (377     (421     45        (10.6

Personnel

     (231     (260     29        (11.3

Other general administrative expenses

     (146     (161     15        (9.4

Depreciation and amortisation

     (34     (56     21        (38.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     672        633        39        6.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (234     (302     68        (22.5

Other income

     (9     2        (12     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     429        333        96        28.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (62     (45     (16     35.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     367        288        80        27.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     367        288        80        27.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     113        87        25        29.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     255        201        54        27.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     28,701         30,085         (1,383     (4.6

Trading portfolio (w/o loans)

     2,106         1,470         636        43.2   

Available-for-sale financial assets

     1,796         2,368         (571     (24.1

Due from credit institutions **

     2,851         3,122         (271     (8.7

Intangible assets and property and equipment

     281         341         (59     (17.4

Other assets

     2,091         2,661         (570     (21.4
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     37,826         40,046         (2,220     (5.5
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     19,929         21,961         (2,032     (9.3

Marketable debt securities **

     6,146         6,026         119        2.0   

Subordinated debt **

     948         1,039         (91     (8.8

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     4,643         4,691         (48     (1.0

Other liabilities

     3,941         4,015         (73     (1.8

Shareholders’ equity ***

     2,219         2,313         (94     (4.1
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     6,346         5,686         660        11.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     4,850         4,349         500        11.5   

Pension funds

     —           —           —          —     

Managed portfolios

     1,496         1,337         159        11.9   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     33,368         34,712         (1,344     (3.9
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year

 

Ratios (%) and other data

          

ROE

     22.07         15.98         6.09 p.     

Efficiency ratio (with amortisations)

     37.9         43.0         (5.0 p.  

NPL ratio

     5.94         5.81         0.13 p.     

NPL coverage

     51.7         49.9         1.8 p.     

Number of employees

     11,971         12,132         (161     (1.3

Number of branches

     481         501         (20     (4.0


Table of Contents

LOGO

 

Chile

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     410        406        446        434        408        447   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     102        96        87        87        81        78   

Gains (losses) on financial transactions

     31        53        38        45        39        20   

Other operating income *

     7        5        2        (0     5        5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     550        560        573        566        533        551   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (232     (245     (231     (218     (201     (210

General administrative expenses

     (203     (219     (203     (194     (180     (197

Personnel

     (124     (136     (126     (121     (108     (123

Other general administrative expenses

     (78     (83     (78     (73     (72     (74

Depreciation and amortisation

     (29     (27     (27     (24     (21     (13
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     319        314        342        348        332        341   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (155     (147     (153     (142     (116     (118

Other income

     (1     3        6        (4     (7     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     163        170        194        203        209        220   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (15     (30     (28     (34     (33     (29
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     148        140        166        169        176        192   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     148        140        166        169        176        192   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     44        43        50        50        53        59   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     103        97        116        119        123        132   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(*).-        Including dividends, income from equity-accounted method and other operating income/expenses

           

 
     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Balance sheet

            

Customer loans **

     31,615        30,085        29,697        28,783        27,993        28,701   

Trading portfolio (w/o loans)

     1,549        1,470        1,086        1,388        1,764        2,106   

Available-for-sale financial assets

     3,133        2,368        2,485        2,385        2,454        1,796   

Due from credit institutions **

     3,720        3,122        2,888        2,599        2,922        2,851   

Intangible assets and property and equipment

     376        341        324        327        313        281   

Other assets

     2,764        2,661        3,274        3,072        2,562        2,091   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     43,156        40,046        39,753        38,553        38,009        37,826   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     23,224        21,961        22,076        20,988        20,436        19,929   

Marketable debt securities **

     6,461        6,026        5,949        6,022        5,399        6,146   

Subordinated debt **

     1,164        1,039        1,005        1,147        1,110        948   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions **

     5,284        4,691        4,615        4,253        4,548        4,643   

Other liabilities

     4,174        4,015        3,894        4,021        4,041        3,941   

Shareholders’ equity ***

     2,849        2,313        2,213        2,122        2,476        2,219   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     6,286        5,686        5,670        5,469        5,864        6,346   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     4,844        4,349        4,290        4,067        4,427        4,850   

Pension funds

     —          —          —          —          —          —     

Managed portfolios

     1,442        1,337        1,380        1,402        1,437        1,496   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     37,135        34,712        34,700        33,626        32,808        33,368   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

 

Other information

            

NPL ratio

     5.51        5.81        6.00        5.91        5.99        5.94   

NPL coverage

     53.9        49.9        49.7        51.1        50.7        51.7   

Cost of credit

     1.95        2.00        1.96        1.92        1.82        1.76   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Spread (Retail Banking)

     6.70        6.74        6.43        6.29        6.33        6.37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loan spreads

     4.31        4.27        4.01        3.98        3.98        4.00   

Deposit spreads

     2.39        2.47        2.42        2.31        2.35        2.37   


Table of Contents

LOGO

 

Chile

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     856        676        180        26.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     160        164        (4     (2.6

Gains (losses) on financial transactions

     59        70        (11     (15.7

Other operating income *

     10        11        (1     (8.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,084        920        163        17.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (411     (395     (16     4.0   

General administrative expenses

     (377     (349     (27     7.9   

Personnel

     (231     (216     (15     7.0   

Other general administrative expenses

     (146     (133     (12     9.2   

Depreciation and amortisation

     (34     (46     12        (25.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     672        525        148        28.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (234     (250     16        (6.6

Other income

     (9     2        (11     —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     429        276        153        55.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (62     (38     (24     63.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     367        238        129        54.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     367        238        129        54.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     113        72        40        55.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     255        166        89        53.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     28,701         26,393         2,309        8.7   

Trading portfolio (w/o loans)

     2,106         1,289         816        63.3   

Available-for-sale financial assets

     1,796         2,077         (281     (13.5

Due from credit institutions **

     2,851         2,739         112        4.1   

Intangible assets and property and equipment

     281         299         (17     (5.8

Other assets

     2,091         2,334         (244     (10.4
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     37,826         35,131         2,695        7.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     19,929         19,266         663        3.4   

Marketable debt securities **

     6,146         5,287         859        16.2   

Subordinated debt **

     948         912         36        4.0   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     4,643         4,116         527        12.8   

Other liabilities

     3,941         3,522         420        11.9   

Shareholders’ equity ***

     2,219         2,029         190        9.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     6,346         4,988         1,358        27.2   
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     4,850         3,816         1,034        27.1   

Pension funds

     —           —           —          —     

Managed portfolios

     1,496         1,173         323        27.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     33,368         30,453         2,916        9.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Chile

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     337        339        394        400        407        449   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     84        80        77        81        81        79   

Gains (losses) on financial transactions

     26        44        34        42        39        20   

Other operating income *

     6        5        2        (0     5        5   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     453        467        506        522        531        552   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (191     (205     (205     (202     (200     (211

General administrative expenses

     (167     (183     (180     (180     (179     (197

Personnel

     (102     (114     (112     (112     (108     (123

Other general administrative expenses

     (65     (69     (69     (68     (72     (74

Depreciation and amortisation

     (24     (22     (24     (23     (21     (13
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     262        262        302        320        331        342   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (127     (123     (136     (131     (116     (118

Other income

     (1     3        5        (3     (7     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     134        142        170        186        208        221   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (13     (25     (24     (31     (33     (29
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     122        117        146        155        175        192   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     122        117        146        155        175        192   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     36        36        44        46        53        60   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     85        81        102        109        122        132   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     25,354         26,393         26,894         27,658         28,316         28,701   

Trading portfolio (w/o loans)

     1,242         1,289         983         1,334         1,785         2,106   

Available-for-sale financial assets

     2,512         2,077         2,250         2,292         2,482         1,796   

Due from credit institutions **

     2,983         2,739         2,615         2,497         2,956         2,851   

Intangible assets and property and equipment

     301         299         293         314         316         281   

Other assets

     2,216         2,334         2,965         2,952         2,592         2,091   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     34,609         35,131         36,001         37,046         38,447         37,826   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     18,624         19,266         19,992         20,167         20,671         19,929   

Marketable debt securities **

     5,181         5,287         5,388         5,786         5,461         6,146   

Subordinated debt **

     933         912         911         1,103         1,123         948   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     4,237         4,116         4,180         4,087         4,600         4,643   

Other liabilities

     3,347         3,522         3,527         3,864         4,087         3,941   

Shareholders’ equity ***

     2,285         2,029         2,005         2,039         2,504         2,219   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     5,041         4,988         5,135         5,255         5,931         6,346   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     3,884         3,816         3,885         3,908         4,478         4,850   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     1,157         1,173         1,250         1,347         1,453         1,496   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     29,780         30,453         31,425         32,311         33,186         33,368   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

USA

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,237        2,035        202        9.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     336        286        51        17.8   

Gains (losses) on financial transactions

     44        67        (23     (34.5

Other operating income *

     49        (17     66        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,666        2,370        296        12.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (949     (908     (42     4.6   

General administrative expenses

     (844     (824     (21     2.5   

Personnel

     (481     (480     (1     0.3   

Other general administrative expenses

     (363     (344     (19     5.5   

Depreciation and amortisation

     (105     (84     (21     25.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,716        1,462        254        17.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,046     (609     (437     71.7   

Other income

     (5     (29     24        (81.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     665        824        (159     (19.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (199     (243     44        (18.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     466        581        (115     (19.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     466        581        (115     (19.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     109        105        4        4.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     356        476        (119     (25.1
  

 

 

   

 

 

   

 

 

   

 

 

 

(*).-        Including dividends, income from equity-accounted method and other operating income/expenses

           

 
                 Variation  
     30.06.14     30.06.13     Amount     %  

Balance sheet

        

Customer loans **

     60,006        58,708        1,297        2.2   

Trading portfolio (w/o loans)

     248        249        (1     (0.5

Available-for-sale financial assets

     8,228        11,399        (3,171     (27.8

Due from credit institutions **

     2,228        1,679        550        32.7   

Intangible assets and property and equipment

     4,594        977        3,617        370.1   

Other assets

     6,559        6,367        192        3.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     81,864        79,380        2,484        3.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     39,878        41,639        (1,762     (4.2

Marketable debt securities **

     14,373        10,811        3,562        32.9   

Subordinated debt **

     680        1,970        (1,291     (65.5

Insurance liabilities

     —          —          —          —     

Due to credit institutions **

     12,580        13,384        (804     (6.0

Other liabilities

     5,067        3,366        1,701        50.5   

Shareholders’ equity ***

     9,287        8,209        1,078        13.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     5,731        6,271        (539     (8.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     844        1,429        (584     (40.9

Pension funds

     —          —          —          —     

Managed portfolios

     4,887        4,842        45        0.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     60,661        60,691        (30     (0.0
  

 

 

   

 

 

   

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

Ratios (%) and other data

        

ROE

     8.11        11.71        (3.60 p.)   

Efficiency ratio (with amortisations)

     35.6        38.3        (2.7 p.)   

NPL ratio

     2.93        2.96        (0.03 p.)   

NPL coverage

     165.0        156.5        8.5 p.   

Number of employees

     15,594        14,642        952        6.5   

Number of branches

     811        835        (24     (2.9


Table of Contents

LOGO

 

USA

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     988        1,047        1,078        1,059        1,098        1,139   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     139        146        154        160        164        173   

Gains (losses) on financial transactions

     50        17        (10     39        28        15   

Other operating income *

     (12     (5     3        8        16        32   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,165        1,205        1,225        1,267        1,306        1,359   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (444     (464     (481     (498     (476     (473

General administrative expenses

     (404     (420     (432     (450     (417     (428

Personnel

     (234     (246     (244     (235     (235     (247

Other general administrative expenses

     (170     (174     (188     (215     (182     (181

Depreciation and amortisation

     (40     (43     (49     (48     (60     (45
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     721        741        744        769        830        886   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (256     (353     (424     (487     (547     (499

Other income

     (10     (19     (29     (27     (2     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     455        369        291        255        281        384   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (142     (102     (74     (78     (79     (120
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     313        268        217        177        202        264   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     313        268        217        177        202        264   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     61        44        41        27        44        65   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     252        224        175        150        158        199   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(*).-        Including dividends, income from equity-accounted method and other operating income/expenses

           

 
     31.03.13     30.06.13     30.09.13     31.12.13     31.03.14     30.06.14  

Balance sheet

            

Customer loans **

     59,339        58,708        58,214        57,374        59,088        60,006   

Trading portfolio (w/o loans)

     358        249        210        149        127        248   

Available-for-sale financial assets

     14,459        11,399        9,106        8,978        8,971        8,228   

Due from credit institutions **

     1,964        1,679        1,878        1,649        2,065        2,228   

Intangible assets and property and equipment

     659        977        1,553        2,144        3,245        4,594   

Other assets

     4,625        6,367        6,582        6,474        5,144        6,559   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     81,404        79,380        77,542        76,768        78,639        81,864   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Customer deposits **

     43,732        41,639        39,977        39,206        39,551        39,878   

Marketable debt securities **

     11,135        10,811        12,277        11,989        12,436        14,373   

Subordinated debt **

     2,016        1,970        1,818        1,225        683        680   

Insurance liabilities

     —          —          —          —          —          —     

Due to credit institutions **

     12,513        13,384        11,852        11,966        12,053        12,580   

Other liabilities

     3,425        3,366        3,545        4,464        4,725        5,067   

Shareholders’ equity ***

     8,585        8,209        8,072        7,918        9,192        9,287   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Other managed and marketed customer funds

     6,303        6,271        5,558        5,392        5,356        5,731   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Mutual funds

     1,360        1,429        886        807        843        844   

Pension funds

     —          —          —          —          —          —     

Managed portfolios

     4,943        4,842        4,672        4,585        4,514        4,887   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Managed and marketed customer funds

     63,184        60,691        59,630        57,811        58,025        60,661   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

(**).-      Including all on-balance sheet balances for this item

(***).-    Not including profit of the year

         

       

 

Other information

            

NPL ratio

     3.01        2.96        3.04        3.09        2.88        2.93   

NPL coverage

     149.6        156.5        148.9        148.1        163.3        165.0   

Cost of credit

     1.89        1.95        2.17        2.48        2.94        3.15   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Spread (Retail Banking)

     2.85        2.85        3.09        2.90        3.17        3.22   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Loan spreads

     2.51        2.52        2.52        2.49        2.44        2.57   

Deposit spreads

     0.34        0.33        0.57        0.41        0.73        0.65   


Table of Contents

LOGO

 

USA

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,237        1,949        288        14.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     336        274        63        22.9   

Gains (losses) on financial transactions

     44        64        (20     (31.6

Other operating income *

     49        (16     65        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,666        2,270        395        17.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (949     (870     (80     9.2   

General administrative expenses

     (844     (789     (55     7.0   

Personnel

     (481     (460     (22     4.7   

Other general administrative expenses

     (363     (330     (34     10.2   

Depreciation and amortisation

     (105     (80     (25     30.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,716        1,401        316        22.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,046     (583     (462     79.2   

Other income

     (5     (28     22        (80.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     665        790        (124     (15.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (199     (233     34        (14.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     466        556        (91     (16.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     466        556        (91     (16.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     109        101        9        8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     356        456        (99     (21.8
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     60,006         56,224         3,782        6.7   

Trading portfolio (w/o loans)

     248         239         9        3.9   

Available-for-sale financial assets

     8,228         10,917         (2,688     (24.6

Due from credit institutions **

     2,228         1,608         621        38.6   

Intangible assets and property and equipment

     4,594         936         3,658        390.9   

Other assets

     6,559         6,098         462        7.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     81,864         76,020         5,843        7.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     39,878         39,877         1        0.0   

Marketable debt securities **

     14,373         10,354         4,019        38.8   

Subordinated debt **

     680         1,887         (1,207     (64.0

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     12,580         12,818         (238     (1.9

Other liabilities

     5,067         3,223         1,844        57.2   

Shareholders’ equity ***

     9,287         7,862         1,425        18.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     5,731         6,005         (274     (4.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     844         1,368         (524     (38.3

Pension funds

     —           —           —          —     

Managed portfolios

     4,887         4,637         250        5.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     60,661         58,123         2,538        4.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

USA

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     952        997        1,041        1,051        1,097        1,140   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     134        139        149        159        164        173   

Gains (losses) on financial transactions

     48        16        (9     38        28        16   

Other operating income *

     (11     (5     3        8        16        32   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,122        1,148        1,183        1,256        1,306        1,360   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (428     (442     (465     (493     (476     (473

General administrative expenses

     (389     (400     (417     (446     (416     (428

Personnel

     (225     (235     (235     (233     (234     (247

Other general administrative expenses

     (164     (166     (182     (213     (182     (181

Depreciation and amortisation

     (39     (41     (48     (47     (60     (45
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     695        706        719        763        830        887   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (246     (337     (409     (480     (546     (499

Other income

     (10     (18     (28     (27     (2     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     438        351        281        256        281        384   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (137     (97     (72     (78     (79     (120
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     302        255        210        178        202        264   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     302        255        210        178        202        264   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     59        42        40        27        44        66   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     243        213        170        150        158        199   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     55,633         56,224         57,562         57,933         59,650         60,006   

Trading portfolio (w/o loans)

     336         239         207         150         128         248   

Available-for-sale financial assets

     13,556         10,917         9,004         9,066         9,056         8,228   

Due from credit institutions **

     1,841         1,608         1,857         1,665         2,084         2,228   

Intangible assets and property and equipment

     618         936         1,535         2,165         3,276         4,594   

Other assets

     4,336         6,098         6,508         6,537         5,193         6,559   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     76,320         76,020         76,674         77,516         79,387         81,864   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     41,001         39,877         39,529         39,587         39,927         39,878   

Marketable debt securities **

     10,439         10,354         12,140         12,106         12,554         14,373   

Subordinated debt **

     1,890         1,887         1,798         1,236         689         680   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     11,731         12,818         11,720         12,082         12,168         12,580   

Other liabilities

     3,211         3,223         3,505         4,508         4,770         5,067   

Shareholders’ equity ***

     8,049         7,862         7,982         7,995         9,280         9,287   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     5,909         6,005         5,496         5,444         5,407         5,731   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     1,275         1,368         876         815         851         844   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     4,634         4,637         4,619         4,630         4,557         4,887   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     59,238         58,123         58,962         58,374         58,578         60,661   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

USA

US$ million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     3,065        2,671        395        14.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     461        375        86        22.9   

Gains (losses) on financial transactions

     60        88        (28     (31.6

Other operating income *

     67        (22     89          
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,653        3,111        542        17.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,301     (1,192     (109     9.2   

General administrative expenses

     (1,157     (1,082     (76     7.0   

Personnel

     (660     (630     (30     4.7   

Other general administrative expenses

     (498     (452     (46     10.2   

Depreciation and amortisation

     (144     (110     (34     30.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,352        1,919        432        22.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,433     (799     (633     79.2   

Other income

     (7     (38     31        (80.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     912        1,082        (170     (15.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (273     (320     46        (14.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     638        762        (124     (16.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     638        762        (124     (16.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     150        138        12        8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     488        624        (136     (21.8
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Customer loans **

     81,956         76,791         5,165        6.7   

Trading portfolio (w/o loans)

     339         326         13        3.9   

Available-for-sale financial assets

     11,238         14,910         (3,672     (24.6

Due from credit institutions **

     3,043         2,196         848        38.6   

Intangible assets and property and equipment

     6,274         1,278         4,996        390.9   

Other assets

     8,959         8,328         631        7.6   
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     111,809         103,829         7,981        7.7   
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits **

     54,465         54,464         1        0.0   

Marketable debt securities **

     19,630         14,141         5,489        38.8   

Subordinated debt **

     928         2,577         (1,649     (64.0

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     17,182         17,506         (325     (1.9

Other liabilities

     6,920         4,402         2,518        57.2   

Shareholders’ equity ***

     12,684         10,738         1,946        18.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     7,828         8,202         (374     (4.6
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     1,153         1,869         (716     (38.3

Pension funds

     —           —           —          —     

Managed portfolios

     6,675         6,333         341        5.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     82,851         79,384         3,467        4.4   
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

USA

US$ million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,304        1,367        1,427        1,440        1,504        1,562   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     184        191        204        218        224        237   

Gains (losses) on financial transactions

     66        22        (13     52        39        21   

Other operating income *

     (16     (7     4        11        22        44   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,538        1,573        1,622        1,721        1,789        1,864   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (586     (605     (637     (676     (652     (649

General administrative expenses

     (533     (549     (571     (611     (571     (587

Personnel

     (308     (322     (323     (319     (321     (338

Other general administrative expenses

     (225     (227     (249     (292     (249     (248

Depreciation and amortisation

     (53     (57     (65     (65     (82     (62
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     952        968        985        1,045        1,137        1,215   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (337     (462     (561     (657     (749     (684

Other income

     (14     (24     (38     (37     (3     (4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     601        481        386        351        385        527   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (187     (132     (98     (107     (108     (165
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     413        349        288        244        276        362   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     413        349        288        244        276        362   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     81        57        55        38        60        90   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     333        292        233        206        216        272   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Customer loans **

     75,983         76,791         78,618         79,125         81,470         81,956   

Trading portfolio (w/o loans)

     458         326         283         205         174         339   

Available-for-sale financial assets

     18,515         14,910         12,298         12,382         12,369         11,238   

Due from credit institutions **

     2,515         2,196         2,536         2,274         2,847         3,043   

Intangible assets and property and equipment

     844         1,278         2,097         2,956         4,475         6,274   

Other assets

     5,923         8,328         8,888         8,928         7,092         8,959   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     104,238         103,829         104,721         105,871         108,427         111,809   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits **

     55,998         54,464         53,988         54,069         54,532         54,465   

Marketable debt securities **

     14,258         14,141         16,581         16,535         17,146         19,630   

Subordinated debt **

     2,581         2,577         2,456         1,689         941         928   

Insurance liabilities

     —           —           —           —           —           —     

Due to credit institutions **

     16,022         17,506         16,007         16,502         16,619         17,182   

Other liabilities

     4,386         4,402         4,787         6,157         6,514         6,920   

Shareholders’ equity ***

     10,993         10,738         10,902         10,920         12,674         12,684   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     8,070         8,202         7,506         7,436         7,385         7,828   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     1,741         1,869         1,197         1,112         1,162         1,153   

Pension funds

     —           —           —           —           —           —     

Managed portfolios

     6,329         6,333         6,309         6,323         6,224         6,675   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     80,908         79,384         80,531         79,728         80,005         82,851   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(**).- Including all on-balance sheet balances for this item
(***).- Not including profit of the year


Table of Contents

LOGO

 

Corporate Activities

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     (1,023     (1,083     60        (5.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     (14     (31     17        (54.5

Gains (losses) on financial transactions

     550        590        (40     (6.8

Other operating income

     25        64        (38     (60.2

Dividends

     15        8        6        77.3   

Income from equity-accounted method

     (15     (6     (10     167.1   

Other operating income/expenses

     26        61        (35     (57.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     (461     (460     (2     0.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (389     (353     (36     10.2   

General administrative expenses

     (320     (284     (36     12.7   

Personnel

     (129     (131     2        (1.5

Other general administrative expenses

     (192     (153     (38     24.9   

Depreciation and amortisation

     (69     (69     0        (0.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     (850     (812     (37     4.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     0        (218     218        —     

Other income

     (139     (155     16        (10.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     (989     (1,185     196        (16.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     137        121        16        13.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     (852     (1,064     212        (19.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     (852     (1,064     212        (19.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     (3     (2     (1     43.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     (849     (1,062     213        (20.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     (849     (1,062     213        (20.1
  

 

 

   

 

 

   

 

 

   

 

 

 

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Balance sheet

          

Trading portfolio (w/o loans)

     3,297         5,291         (1,994     (37.7

Available-for-sale financial assets

     6,863         22,492         (15,629     (69.5

Investments

     542         206         336        163.2   

Goodwill

     26,663         24,910         1,753        7.0   

Liquidity lent to the Group

     24,882         30,605         (5,723     (18.7

Capital assigned to Group areas

     70,229         70,103         126        0.2   

Other assets

     53,467         57,661         (4,194     (7.3
  

 

 

    

 

 

    

 

 

   

 

 

 

Total assets/liabilities & shareholders’ equity

     185,943         211,269         (25,326     (12.0
  

 

 

    

 

 

    

 

 

   

 

 

 

Customer deposits *

     1,563         7,658         (6,095     (79.6

Marketable debt securities *

     60,754         73,211         (12,457     (17.0

Subordinated debt

     5,263         4,412         851        19.3   

Other liabilities

     34,084         45,040         (10,956     (24.3

Group capital and reserves **

     84,279         80,947         3,332        4.1   
  

 

 

    

 

 

    

 

 

   

 

 

 

Other managed and marketed customer funds

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Mutual funds

     —           —           —          —     

Pension funds

     —           —           —          —     

Managed portfolios

     —           —           —          —     
  

 

 

    

 

 

    

 

 

   

 

 

 

Managed and marketed customer funds

     67,580         85,282         (17,702     (20.8
  

 

 

    

 

 

    

 

 

   

 

 

 

 

(*).-        Including all on-balance sheet balances for this item

          

(**).-      Not including profit of the year

 

          

Resources

          

Number of employees

     2,556         2,567         (11     (0.4


Table of Contents

LOGO

 

Corporate Activities

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     (576     (507     (523     (617     (534     (489
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     (12     (19     (18     (1     (8     (6

Gains (losses) on financial transactions

     231        359        331        265        302        248   

Other operating income

     35        29        47        39        16        10   

Dividends

     4        4        23        4        5        10   

Income from equity-accounted method

     (3     (3     (6     1        0        (15

Other operating income/expenses

     34        27        30        34        10        15   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     (322     (138     (163     (314     (224     (237
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (177     (176     (176     (167     (191     (197

General administrative expenses

     (155     (129     (158     (113     (164     (156

Personnel

     (68     (63     (37     (53     (67     (62

Other general administrative expenses

     (88     (66     (120     (60     (97     (94

Depreciation and amortisation

     (21     (47     (18     (54     (27     (41
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     (499     (314     (339     (482     (416     (434
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (29     (189     14        2        1        (1

Other income

     (66     (89     (124     106        (72     (67
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit before taxes

     (594     (591     (448     (374     (487     (502
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     51        71        17        (0     79        59   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary profit from continuing operations

     (543     (521     (432     (374     (408     (444
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary consolidated profit

     (543     (521     (432     (374     (408     (444
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     (0     (2     (2     11        (3     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Ordinary attributable profit to the Group

     (543     (519     (430     (384     (405     (444
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net capital gains and provisions

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     (543     (519     (430     (384     (405     (444
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Balance sheet

                 

Trading portfolio (w/o loans)

     6,167         5,291         4,772         2,743         2,947         3,297   

Available-for-sale financial assets

     17,521         22,492         18,655         10,676         6,892         6,863   

Investments

     83         206         237         477         276         542   

Goodwill

     26,124         24,910         24,729         24,254         26,056         26,663   

Liquidity lent to the Group

     26,732         30,605         23,866         17,712         28,985         24,882   

Capital assigned to Group areas

     74,035         70,103         67,927         65,088         70,542         70,229   

Other assets

     72,248         57,661         62,225         61,755         49,007         53,467   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total assets/liabilities & shareholders’ equity

     222,911         211,269         202,411         182,704         184,706         185,943   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Customer deposits*

     3,940         7,658         4,916         2,851         1,379         1,563   

Marketable debt securities*

     78,308         73,211         69,149         64,470         62,102         60,754   

Subordinated debt

     4,471         4,412         4,593         3,871         4,173         5,263   

Other liabilities

     55,239         45,040         42,888         30,736         32,724         34,084   

Group capital and reserves**

     80,953         80,947         80,866         80,776         84,328         84,279   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Other managed and marketed customer funds

     0         —           —           —           —           —     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Mutual funds

     —           —           —           —           —           —     

Pension funds

     0         —           —           —           —           —     

Managed portfolios

     0         —           —           —           —           —     
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Managed and marketed customer funds

     86,719         85,282         78,657         71,192         67,654         67,580   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

 

(*).- Including all on-balance sheet balances for this item
(**).- Not including profit of the year


Table of Contents

LOGO

 

Retail Banking

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     13,925        14,145        (220     (1.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     3,744        4,024        (280     (7.0

Gains (losses) on financial transactions

     187        706        (519     (73.5

Other operating income *

     (108     (183     75        (40.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     17,749        18,693        (944     (5.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (8,087     (8,535     447        (5.2

General administrative expenses

     (7,152     (7,554     402        (5.3

Personnel

     (4,156     (4,412     256        (5.8

Other general administrative expenses

     (2,996     (3,141     146        (4.6

Depreciation and amortisation

     (935     (981     46        (4.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     9,661        10,158        (497     (4.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (4,858     (5,818     960        (16.5

Other income

     (605     (491     (114     23.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     4,198        3,849        349        9.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,033     (826     (208     25.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     3,164        3,023        141        4.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (14     14        (98.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     3,164        3,009        155        5.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     472        536        (64     (11.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     2,692        2,473        219        8.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Business volumes

          

Customer loans

     609,679         599,271         10,408        1.7   

Customer deposits

     508,459         521,124         (12,665     (2.4


Table of Contents

LOGO

 

Retail Banking

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     7,019        7,126        6,816        6,784        6,826        7,099   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,995        2,029        1,896        1,897        1,855        1,889   

Gains (losses) on financial transactions

     372        334        214        191        107        80   

Other operating income *

     (108     (75     (79     (69     (81     (26
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     9,279        9,414        8,847        8,803        8,707        9,041   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (4,265     (4,270     (4,144     (4,269     (4,022     (4,065

General administrative expenses

     (3,778     (3,776     (3,659     (3,730     (3,523     (3,629

Personnel

     (2,212     (2,201     (2,103     (2,170     (2,049     (2,107

Other general administrative expenses

     (1,566     (1,575     (1,557     (1,559     (1,475     (1,521

Depreciation and amortisation

     (487     (494     (485     (539     (499     (437
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     5,013        5,145        4,703        4,534        4,685        4,976   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,827     (2,991     (2,483     (2,573     (2,486     (2,372

Other income

     (171     (320     (261     (305     (267     (338
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     2,015        1,834        1,959        1,656        1,932        2,266   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (441     (385     (471     (381     (472     (561
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,574        1,449        1,489        1,275        1,460        1,704   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     (1     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,574        1,435        1,488        1,274        1,460        1,704   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     297        238        234        182        217        254   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,277        1,196        1,254        1,092        1,242        1,450   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Business volumes

                 

Customer loans

     627,341         599,271         595,423         583,915         594,689         609,679   

Customer deposits

     537,261         521,124         520,638         508,237         515,856         508,459   


Table of Contents

LOGO

 

Retail Banking

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     13,925        12,984        942        7.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     3,744        3,693        51        1.4   

Gains (losses) on financial transactions

     187        659        (472     (71.6

Other operating income *

     (108     (170     62        (36.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     17,749        17,165        583        3.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (8,087     (7,919     (168     2.1   

General administrative expenses

     (7,152     (7,001     (151     2.2   

Personnel

     (4,156     (4,110     (46     1.1   

Other general administrative expenses

     (2,996     (2,891     (105     3.6   

Depreciation and amortisation

     (935     (918     (17     1.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     9,661        9,246        415        4.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (4,858     (5,276     417        (7.9

Other income

     (605     (458     (148     32.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     4,198        3,513        685        19.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (1,033     (748     (285     38.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     3,164        2,765        399        14.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (15     14        (98.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     3,164        2,751        413        15.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     472        481        (9     (1.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     2,692        2,270        423        18.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Business volumes

          

Customer loans

     609,679         604,857         4,822        0.8   

Customer deposits

     508,459         526,097         (17,638     (3.4


Table of Contents

LOGO

 

Retail Banking

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     6,417        6,567        6,637        6,703        6,892        7,034   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,825        1,868        1,838        1,855        1,871        1,873   

Gains (losses) on financial transactions

     330        328        204        185        107        80   

Other operating income *

     (101     (69     (78     (67     (82     (26
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     8,471        8,694        8,600        8,676        8,787        8,961   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,950     (3,969     (4,028     (4,194     (4,055     (4,032

General administrative expenses

     (3,495     (3,506     (3,553     (3,661     (3,552     (3,600

Personnel

     (2,056     (2,054     (2,047     (2,137     (2,065     (2,092

Other general administrative expenses

     (1,439     (1,453     (1,506     (1,524     (1,488     (1,508

Depreciation and amortisation

     (455     (463     (475     (534     (503     (433
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     4,522        4,725        4,572        4,481        4,732        4,929   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,537     (2,738     (2,417     (2,549     (2,514     (2,345

Other income

     (158     (300     (248     (292     (272     (334
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,826        1,687        1,907        1,641        1,947        2,250   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (397     (351     (453     (375     (476     (557
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,429        1,336        1,454        1,266        1,471        1,693   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (15     (0     (0     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,429        1,321        1,453        1,265        1,471        1,693   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     265        216        226        179        219        252   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     1,164        1,105        1,228        1,086        1,251        1,441   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Business volumes

                 

Customer loans

     617,644         604,857         601,569         596,091         605,515         609,679   

Customer deposits

     529,377         526,097         526,339         518,610         525,143         508,459   


Table of Contents

LOGO

 

Retail Banking Continental Europe

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     3,668        3,329        339        10.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,304        1,395        (91     (6.5

Gains (losses) on financial transactions

     86        181        (95     (52.7

Other operating income *

     (102     (97     (6     5.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     4,956        4,809        147        3.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (2,565     (2,659     94        (3.5

General administrative expenses

     (2,288     (2,367     79        (3.3

Personnel

     (1,387     (1,472     85        (5.8

Other general administrative expenses

     (902     (895     (6     0.7   

Depreciation and amortisation

     (277     (292     15        (5.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,391        2,150        241        11.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,194     (1,480     286        (19.3

Other income

     (157     (124     (33     27.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,039        545        494        90.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (240     (98     (142     145.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     800        448        352        78.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (0     (0     108.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     799        448        352        78.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     69        69        1        1.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     730        379        351        92.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Continental Europe

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,614        1,715        1,692        1,701        1,793        1,875   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     685        710        682        637        661        643   

Gains (losses) on financial transactions

     70        111        106        39        37        48   

Other operating income *

     (56     (40     (53     (52     (53     (50
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,313        2,496        2,426        2,326        2,439        2,517   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,351     (1,308     (1,309     (1,333     (1,296     (1,269

General administrative expenses

     (1,206     (1,161     (1,164     (1,162     (1,147     (1,141

Personnel

     (747     (725     (719     (736     (700     (686

Other general administrative expenses

     (459     (436     (444     (426     (447     (455

Depreciation and amortisation

     (145     (147     (145     (171     (149     (128
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     962        1,188        1,117        993        1,143        1,248   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (634     (846     (499     (635     (594     (601

Other income

     (64     (60     (65     (16     (62     (95
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     264        281        553        341        487        552   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (50     (48     (132     (84     (104     (135
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     214        233        422        257        383        417   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

            (0     (0     (6     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     214        233        422        251        383        417   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     28        41        44        20        34        35   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     187        192        378        232        349        381   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Continental Europe

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     3,668        3,315        353        10.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,304        1,394        (90     (6.5

Gains (losses) on financial transactions

     86        181        (95     (52.7

Other operating income *

     (102     (97     (6     5.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     4,956        4,794        162        3.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (2,565     (2,653     88        (3.3

General administrative expenses

     (2,288     (2,362     74        (3.1

Personnel

     (1,387     (1,469     83        (5.6

Other general administrative expenses

     (902     (893     (9     1.0   

Depreciation and amortisation

     (277     (291     14        (4.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,391        2,140        250        11.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,194     (1,478     283        (19.2

Other income

     (157     (124     (33     27.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,039        539        500        92.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (240     (96     (144     149.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     800        443        357        80.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     (0     (0     (0     115.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     799        443        356        80.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     69        69        1        1.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     730        374        356        95.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Continental Europe

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,605        1,710        1,693        1,701        1,794        1,874   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     685        710        683        637        661        643   

Gains (losses) on financial transactions

     69        112        106        39        37        48   

Other operating income *

     (56     (40     (53     (52     (53     (50
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,302        2,491        2,429        2,326        2,440        2,516   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,347     (1,307     (1,311     (1,333     (1,296     (1,269

General administrative expenses

     (1,202     (1,160     (1,165     (1,162     (1,148     (1,141

Personnel

     (745     (725     (720     (736     (701     (686

Other general administrative expenses

     (458     (435     (445     (426     (447     (455

Depreciation and amortisation

     (144     (147     (146     (171     (149     (128
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     956        1,185        1,118        993        1,144        1,247   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (632     (846     (499     (636     (594     (600

Other income

     (64     (60     (65     (16     (62     (95
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     260        279        554        341        488        552   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (49     (47     (132     (84     (104     (135
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     211        232        423        257        384        416   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (0     (0     (5     (0     (0
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     211        232        423        251        383        416   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     28        41        44        20        34        35   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     184        190        378        232        349        381   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,987        1,591        395        24.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     389        400        (11     (2.7

Gains (losses) on financial transactions

     40        161        (121     (75.2

Other operating income *

     8        6        2        33.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,423        2,158        265        12.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,246     (1,194     (51     4.3   

General administrative expenses

     (1,028     (1,003     (26     2.6   

Personnel

     (675     (626     (49     7.8   

Other general administrative expenses

     (354     (377     23        (6.1

Depreciation and amortisation

     (217     (192     (26     13.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,178        964        214        22.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (207     (276     69        (24.9

Other income

     (102     (137     34        (25.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     868        551        317        57.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (180     (118     (62     52.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     687        433        255        58.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     14        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     687        419        269        64.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     687        419        269        64.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     795        796        862        936        972        1,015   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     202        198        209        187        197        192   

Gains (losses) on financial transactions

     16        145        (14     28        21        19   

Other operating income *

     2        3        3        7        7        0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,015        1,143        1,060        1,158        1,198        1,226   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (592     (602     (565     (577     (619     (626

General administrative expenses

     (495     (507     (465     (448     (506     (522

Personnel

     (313     (312     (285     (320     (334     (341

Other general administrative expenses

     (182     (195     (180     (129     (173     (181

Depreciation and amortisation

     (97     (95     (100     (129     (113     (105
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     422        541        495        581        578        599   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (154     (122     (147     (137     (116     (91

Other income

     (37     (100     (27     (58     (43     (60
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     232        319        321        385        419        449   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (49     (69     (70     (84     (86     (95
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     182        250        251        301        333        354   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     5        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     182        236        251        306        333        354   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        —          0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     182        236        251        306        333        354   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,987        1,648        339        20.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     389        414        (25     (6.1

Gains (losses) on financial transactions

     40        167        (127     (76.0

Other operating income *

     8        6        2        28.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,423        2,235        188        8.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,246     (1,237     (9     0.7   

General administrative expenses

     (1,028     (1,038     10        (1.0

Personnel

     (675     (648     (27     4.1   

Other general administrative expenses

     (354     (390     36        (9.4

Depreciation and amortisation

     (217     (199     (19     9.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,178        998        180        18.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (207     (286     78        (27.5

Other income

     (102     (142     39        (27.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     868        571        297        52.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (180     (123     (58     47.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     687        448        239        53.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     14        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     687        434        254        58.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     687        434        254        58.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     824        824        897        959        980        1,007   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     209        205        217        192        199        190   

Gains (losses) on financial transactions

     16        150        (14     28        21        19   

Other operating income *

     2        3        3        7        7        0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,051        1,184        1,103        1,186        1,207        1,216   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (614     (623     (588     (591     (624     (621

General administrative expenses

     (513     (525     (484     (459     (511     (518

Personnel

     (325     (323     (297     (327     (336     (338

Other general administrative expenses

     (188     (202     (188     (131     (174     (179

Depreciation and amortisation

     (101     (98     (104     (132     (114     (104
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     438        560        515        595        583        595   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (159     (127     (153     (141     (117     (90

Other income

     (38     (103     (28     (60     (43     (59
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     240        330        334        395        422        445   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (51     (71     (73     (87     (86     (94
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     189        259        261        309        336        351   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (14     (0     5        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     189        245        261        314        336        351   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        (0     0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     189        245        261        314        336        351   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

£ million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,632        1,353        278        20.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     320        340        (21     (6.1

Gains (losses) on financial transactions

     33        137        (104     (76.0

Other operating income *

     6        5        1        28.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,990        1,835        155        8.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,023     (1,016     (7     0.7   

General administrative expenses

     (845     (853     8        (1.0

Personnel

     (554     (532     (22     4.1   

Other general administrative expenses

     (290     (320     30        (9.4

Depreciation and amortisation

     (179     (163     (15     9.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     967        820        148        18.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (170     (235     64        (27.5

Other income

     (84     (116     32        (27.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     713        469        244        52.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (148     (101     (48     47.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     564        368        197        53.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          (12     12        (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     564        356        208        58.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     —          0        (0     (100.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     564        356        208        58.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking United Kingdom

£ million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     676        677        737        787        804        827   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     171        169        178        157        163        156   

Gains (losses) on financial transactions

     13        123        (12     23        17        15   

Other operating income *

     2        3        2        6        6        0   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     863        972        906        974        991        999   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (504     (512     (483     (485     (513     (510

General administrative expenses

     (421     (431     (398     (377     (419     (425

Personnel

     (267     (266     (244     (269     (276     (278

Other general administrative expenses

     (155     (166     (154     (108     (143     (147

Depreciation and amortisation

     (83     (81     (85     (109     (93     (85
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     359        460        423        489        479        488   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (131     (104     (126     (115     (96     (74

Other income

     (31     (85     (23     (49     (35     (49
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     197        271        274        324        347        366   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (42     (59     (60     (71     (71     (77
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     155        213        214        253        276        288   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

            (12     (0     4        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     155        201        214        258        276        288   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     0        (0     0        (0     —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     155        201        214        258        276        288   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Latin America

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     6,071        7,235        (1,164     (16.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,751        1,981        (230     (11.6

Gains (losses) on financial transactions

     23        306        (283     (92.4

Other operating income *

     (61     (67     6        (9.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     7,784        9,455        (1,671     (17.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,357     (3,798     441        (11.6

General administrative expenses

     (3,020     (3,383     363        (10.7

Personnel

     (1,632     (1,850     218        (11.8

Other general administrative expenses

     (1,388     (1,533     145        (9.5

Depreciation and amortisation

     (337     (414     77        (18.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     4,427        5,657        (1,230     (21.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,436     (3,457     1,021        (29.5

Other income

     (340     (202     (139     68.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,651        1,999        (348     (17.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (416     (383     (32     8.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,235        1,616        (380     (23.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,235        1,616        (380     (23.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     293        362        (69     (19.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     943        1,254        (312     (24.8
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Latin America

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     3,645        3,590        3,202        3,106        2,982        3,089   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     991        990        868        927        854        897   

Gains (losses) on financial transactions

     240        66        133        99        23        (0

Other operating income *

     (39     (28     (28     (34     (51     (10
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     4,836        4,619        4,175        4,098        3,809        3,975   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,890     (1,908     (1,804     (1,879     (1,645     (1,712

General administrative expenses

     (1,684     (1,699     (1,612     (1,687     (1,468     (1,552

Personnel

     (926     (924     (864     (890     (789     (843

Other general administrative expenses

     (758     (776     (749     (797     (679     (709

Depreciation and amortisation

     (206     (209     (191     (193     (177     (160
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,947        2,711        2,371        2,219        2,164        2,263   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,788     (1,669     (1,411     (1,318     (1,225     (1,211

Other income

     (60     (142     (140     (203     (160     (180
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,099        900        820        697        778        873   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (208     (175     (201     (138     (209     (207
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     891        725        620        560        569        666   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          0        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     891        725        620        560        569        666   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     208        153        149        135        139        153   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     683        572        470        425        430        513   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Latin America

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     6,071        6,115        (43     (0.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     1,751        1,646        105        6.4   

Gains (losses) on financial transactions

     23        256        (232     (90.9

Other operating income *

     (61     (56     (5     9.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     7,784        7,961        (177     (2.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (3,357     (3,182     (175     5.5   

General administrative expenses

     (3,020     (2,833     (187     6.6   

Personnel

     (1,632     (1,547     (85     5.5   

Other general administrative expenses

     (1,388     (1,286     (102     7.9   

Depreciation and amortisation

     (337     (349     12        (3.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     4,427        4,779        (351     (7.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (2,436     (2,933     497        (16.9

Other income

     (340     (164     (176     106.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,651        1,682        (31     (1.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (416     (312     (103     33.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,235        1,369        (134     (9.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,235        1,369        (134     (9.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     293        312        (19     (6.0
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     943        1,058        (115     (10.9
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking Latin America

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     3,058        3,057        3,024        3,010        3,040        3,031   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     818        828        805        882        868        883   

Gains (losses) on financial transactions

     200        55        121        93        23        1   

Other operating income *

     (33     (23     (28     (32     (52     (9
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     4,043        3,917        3,922        3,953        3,879        3,906   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,573     (1,609     (1,679     (1,795     (1,673     (1,684

General administrative expenses

     (1,401     (1,432     (1,500     (1,611     (1,492     (1,528

Personnel

     (770     (777     (804     (850     (802     (831

Other general administrative expenses

     (631     (655     (697     (762     (691     (697

Depreciation and amortisation

     (172     (177     (179     (184     (181     (156
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,471        2,308        2,244        2,158        2,206        2,221   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,504     (1,429     (1,354     (1,297     (1,252     (1,184

Other income

     (46     (119     (128     (189     (164     (176
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     921        761        762        672        790        861   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (168     (144     (182     (129     (213     (203
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     753        616        580        543        577        659   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          0        —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     753        616        580        543        577        659   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     179        133        141        132        142        151   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     574        484        439        411        435        507   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,199        1,990        209        10.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     300        248        51        20.7   

Gains (losses) on financial transactions

     38        58        (19     (33.6

Other operating income *

     48        (25     73        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,585        2,271        314        13.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (919     (884     (36     4.1   

General administrative expenses

     (815     (800     (15     1.8   

Personnel

     (462     (464     2        (0.4

Other general administrative expenses

     (353     (336     (17     4.9   

Depreciation and amortisation

     (104     (83     (21     25.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,666        1,388        278        20.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,021     (605     (416     68.7   

Other income

     (5     (29     24        (81.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     640        753        (114     (15.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (198     (227     29        (12.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     442        527        (85     (16.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     442        527        (85     (16.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     109        105        4        4.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     332        422        (89     (21.2
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     966        1,024        1,059        1,041        1,079        1,120   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     118        131        138        145        143        157   

Gains (losses) on financial transactions

     46        12        (11     25        26        13   

Other operating income *

     (15     (10     0        10        15        33   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,115        1,156        1,186        1,221        1,262        1,323   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (432     (451     (467     (480     (462     (458

General administrative expenses

     (393     (408     (418     (433     (402     (413

Personnel

     (225     (240     (235     (225     (226     (236

Other general administrative expenses

     (168     (168     (183     (208     (176     (177

Depreciation and amortisation

     (40     (43     (49     (46     (60     (45
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     683        705        719        742        800        865   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (252     (353     (426     (482     (550     (470

Other income

     (10     (19     (29     (27     (2     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     420        333        265        232        248        392   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (134     (93     (69     (75     (73     (125
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     287        240        196        157        174        267   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     287        240        196        157        174        267   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     61        44        41        27        44        65   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     225        196        155        130        130        202   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     2,199        1,906        293        15.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     300        238        62        26.0   

Gains (losses) on financial transactions

     38        55        (17     (30.7

Other operating income *

     48        (24     71        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,585        2,176        409        18.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (919     (846     (73     8.6   

General administrative expenses

     (815     (767     (48     6.3   

Personnel

     (462     (445     (17     3.9   

Other general administrative expenses

     (353     (322     (31     9.5   

Depreciation and amortisation

     (104     (80     (25     31.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,666        1,329        336        25.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,021     (580     (441     76.1   

Other income

     (5     (28     22        (80.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     640        722        (82     (11.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (198     (217     19        (8.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     442        505        (63     (12.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     442        505        (63     (12.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     109        101        9        8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     332        404        (72     (17.7
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     931        975        1,023        1,033        1,078        1,121   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     114        124        133        144        143        157   

Gains (losses) on financial transactions

     44        11        (10     25        26        13   

Other operating income *

     (14     (10     0        9        15        33   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,074        1,101        1,146        1,210        1,261        1,324   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (417     (430     (451     (475     (461     (458

General administrative expenses

     (378     (389     (404     (429     (402     (413

Personnel

     (217     (228     (227     (224     (226     (236

Other general administrative expenses

     (162     (160     (177     (205     (176     (177

Depreciation and amortisation

     (38     (41     (47     (46     (60     (45
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     658        672        695        735        800        866   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (243     (337     (411     (475     (550     (471

Other income

     (10     (18     (28     (27     (2     (3
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     405        317        257        233        248        392   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (129     (88     (67     (75     (73     (125
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     276        229        190        158        174        268   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     276        229        190        158        174        268   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     59        42        40        27        44        66   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     217        187        150        130        130        202   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

US$ million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     3,014        2,612        402        15.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     411        326        85        26.0   

Gains (losses) on financial transactions

     53        76        (23     (30.7

Other operating income *

     65        (33     98        —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     3,543        2,982        561        18.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (1,260     (1,160     (100     8.6   

General administrative expenses

     (1,117     (1,051     (66     6.3   

Personnel

     (634     (610     (24     3.9   

Other general administrative expenses

     (483     (441     (42     9.5   

Depreciation and amortisation

     (143     (109     (34     31.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     2,283        1,822        461        25.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (1,399     (794     (604     76.1   

Other income

     (7     (38     31        (80.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     877        989        (112     (11.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (271     (297     26        (8.9
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     606        692        (86     (12.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     606        692        (86     (12.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     150        138        12        8.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     456        554        (98     (17.7
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Retail Banking USA

US$ million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     1,275        1,337        1,402        1,415        1,478        1,536   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     156        170        182        197        195        215   

Gains (losses) on financial transactions

     60        16        (14     34        35        18   

Other operating income *

     (19     (13     0        12        20        45   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,472        1,509        1,570        1,659        1,728        1,814   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (571     (589     (618     (651     (632     (628

General administrative expenses

     (518     (533     (553     (588     (551     (566

Personnel

     (297     (313     (311     (307     (310     (324

Other general administrative expenses

     (221     (220     (242     (282     (241     (242

Depreciation and amortisation

     (53     (56     (65     (63     (82     (62
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     901        920        952        1,007        1,096        1,186   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (333     (462     (563     (651     (754     (645

Other income

     (14     (24     (38     (37     (3     (4
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     555        435        352        320        339        537   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (176     (121     (91     (103     (100     (171
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     378        313        260        216        239        367   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     378        313        260        216        239        367   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     81        57        55        38        60        90   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     298        256        206        179        179        277   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Global Wholesale Banking

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,235        1,193        42        3.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     712        693        19        2.8   

Gains (losses) on financial transactions

     520        523        (3     (0.5

Other operating income *

     166        158        8        5.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,633        2,567        66        2.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (886     (890     5        (0.5

General administrative expenses

     (785     (796     11        (1.4

Personnel

     (498     (505     7        (1.3

Other general administrative expenses

     (287     (292     5        (1.5

Depreciation and amortisation

     (100     (94     (7     7.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,748        1,677        71        4.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (308     (318     11        (3.3

Other income

     (38     (30     (8     27.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,402        1,328        73        5.5   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (383     (373     (11     2.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,019        956        63        6.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,019        956        63        6.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     116        108        8        7.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     902        848        54        6.4   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Business volumes

          

Customer loans

     79,191         96,918         (17,727     (18.3

Customer deposits

     73,272         81,786         (8,514     (10.4


Table of Contents

LOGO

 

Global Wholesale Banking

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     609        584        532        636        579        656   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     355        338        292        308        342        370   

Gains (losses) on financial transactions

     353        170        441        191        349        172   

Other operating income *

     54        105        42        79        29        138   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,371        1,196        1,306        1,214        1,298        1,335   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (441     (450     (440     (434     (440     (445

General administrative expenses

     (394     (402     (396     (382     (391     (394

Personnel

     (256     (249     (244     (245     (247     (251

Other general administrative expenses

     (138     (153     (152     (138     (144     (143

Depreciation and amortisation

     (47     (47     (44     (51     (49     (51
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     930        747        866        780        858        890   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (165     (154     (473     (161     (108     (200

Other income

     (17     (13     (15     (25     (19     (19
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     749        579        378        594        731        670   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (214     (158     (99     (165     (200     (183
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     535        421        279        429        531        488   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     535        421        279        429        531        488   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     57        51        44        45        57        60   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     478        370        236        384        474        428   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Business volumes

                 

Customer loans

     90,824         96,918         88,842         85,390         79,645         79,191   

Customer deposits

     79,484         81,786         73,338         61,427         67,851         73,272   


Table of Contents

LOGO

 

Global Wholesale Banking

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     1,235        1,095        140        12.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     712        648        64        9.9   

Gains (losses) on financial transactions

     520        492        28        5.8   

Other operating income *

     166        157        9        5.8   
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     2,633        2,392        242        10.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (886     (839     (46     5.5   

General administrative expenses

     (785     (752     (34     4.5   

Personnel

     (498     (475     (23     4.8   

Other general administrative expenses

     (287     (276     (11     4.0   

Depreciation and amortisation

     (100     (88     (12     14.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     1,748        1,552        195        12.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (308     (305     (3     0.9   

Other income

     (38     (30     (8     27.0   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     1,402        1,217        185        15.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (383     (338     (45     13.2   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     1,019        879        140        15.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     1,019        879        140        15.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     116        93        23        24.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     902        786        117        14.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     30.06.14      30.06.13      Amount     %  

Business volumes

          

Customer loans

     79,191         96,289         (17,098     (17.8

Customer deposits

     73,272         80,672         (7,400     (9.2


Table of Contents

LOGO

 

Global Wholesale Banking

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     558        537        511        614        584        651   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     332        316        285        306        344        367   

Gains (losses) on financial transactions

     342        150        421        189        350        171   

Other operating income *

     53        104        42        80        29        138   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     1,285        1,106        1,260        1,188        1,307        1,327   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (415     (424     (429     (426     (443     (443

General administrative expenses

     (372     (380     (387     (376     (393     (392

Personnel

     (241     (235     (239     (241     (249     (249

Other general administrative expenses

     (131     (145     (148     (135     (145     (143

Depreciation and amortisation

     (43     (44     (43     (51     (50     (51
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     870        682        831        762        864        884   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (163     (142     (466     (158     (108     (200

Other income

     (17     (13     (15     (27     (19     (19
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     690        527        350        577        737        665   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (196     (142     (90     (159     (202     (181
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     494        385        260        418        535        483   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     494        385        260        418        535        483   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     49        44        41        44        58        59   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     445        341        219        374        477        425   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Business volumes

                 

Customer loans

     86,890         96,289         88,943         86,930         80,710         79,191   

Customer deposits

     74,631         80,672         73,004         62,341         68,780         73,272   


Table of Contents

LOGO

 

Private Banking, Asset Management and Insurance

EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     227        250        (23     (9.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     287        279        8        2.8   

Gains (losses) on financial transactions

     20        27        (7     (27.2

Other operating income *

     180        199        (19     (9.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     714        755        (41     (5.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (285     (288     3        (1.0

General administrative expenses

     (259     (262     4        (1.5

Personnel

     (168     (169     0        (0.2

Other general administrative expenses

     (90     (94     4        (3.8

Depreciation and amortisation

     (27     (26     (1     3.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     429        467        (39     (8.2
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (14     (24     10        (41.3

Other income

     (3     (2     (2     102.1   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     412        442        (30     (6.8
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (85     (97     12        (12.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     326        344        (18     (5.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     326        344        (18     (5.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     9        12        (2     (19.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     317        333        (16     (4.8
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Private Banking, Asset Management and Insurance

EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     126        124        123        125        118        109   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     136        143        128        140        140        148   

Gains (losses) on financial transactions

     10        17        9        7        8        11   

Other operating income *

     100        99        91        53        84        96   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     372        383        351        325        350        364   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (144     (144     (141     (146     (141     (144

General administrative expenses

     (131     (131     (129     (132     (129     (130

Personnel

     (85     (83     (83     (76     (83     (86

Other general administrative expenses

     (46     (48     (45     (56     (46     (44

Depreciation and amortisation

     (13     (13     (13     (13     (13     (14
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     228        239        210        180        209        220   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (7     (17     (17     (10     (26     12   

Other income

     (0     (1     (4     (14     (2     (1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     221        221        189        156        180        231   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (48     (50     (32     (41     (38     (47
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     173        172        157        115        142        184   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     173        172        157        115        142        184   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     5        7        6        4        5        4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     168        165        151        110        137        180   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Private Banking, Asset Management and Insurance

Constant EUR million

 

                 Variation  
     1H ’14     1H ’13     Amount     %  

Income statement

        

Net interest income

     227        240        (13     (5.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     287        266        21        8.0   

Gains (losses) on financial transactions

     20        26        (6     (23.3

Other operating income *

     180        184        (5     (2.5
  

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     714        716        (3     (0.3
  

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (285     (277     (8     2.9   

General administrative expenses

     (259     (253     (6     2.3   

Personnel

     (168     (161     (7     4.2   

Other general administrative expenses

     (90     (91     1        (1.1

Depreciation and amortisation

     (27     (24     (2     9.3   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     429        439        (11     (2.4
  

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (14     (24     10        (41.2

Other income

     (3     (1     (2     167.6   
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     412        414        (3     (0.7
  

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (85     (93     8        (8.6
  

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     326        321        5        1.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     326        321        5        1.7   
  

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     9        10        (1     (7.1
  

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     317        311        6        1.9   
  

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

Private Banking, Asset Management and Insurance

Constant EUR million

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Income statement

            

Net interest income

     121        119        120        125        119        108   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net fees

     130        136        125        139        140        147   

Gains (losses) on financial transactions

     10        16        8        7        8        11   

Other operating income *

     92        92        89        51        85        95   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Gross income

     353        363        343        321        352        362   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Operating expenses

     (139     (138     (139     (145     (142     (143

General administrative expenses

     (127     (126     (126     (132     (129     (129

Personnel

     (82     (80     (81     (76     (83     (85

Other general administrative expenses

     (45     (46     (45     (56     (46     (44

Depreciation and amortisation

     (12     (12     (12     (13     (13     (14
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net operating income

     214        225        204        176        210        219   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net loan-loss provisions

     (7     (17     (17     (10     (26     12   

Other income

     (0     (1     (4     (14     (2     (1
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit before taxes

     207        207        184        153        182        230   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Tax on profit

     (46     (47     (32     (41     (38     (47
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Profit from continuing operations

     161        160        151        112        143        183   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Net profit from discontinued operations

     —          —          —          —          —          —     
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Consolidated profit

     161        160        151        112        143        183   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Minority interests

     4        6        6        4        5        4   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Attributable profit to the Group

     157        154        146        108        138        179   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses


Table of Contents

LOGO

 

NPL ratios

%

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Continental Europe

     6.62         7.83         8.48         9.13         9.12         9.04   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spain

     4.12         5.75         6.40         7.49         7.61         7.59   

Portugal

     6.88         7.41         7.86         8.12         8.26         8.16   

Poland

     7.39         8.08         7.75         7.84         7.35         7.42   

Santander Consumer Finance

     3.98         4.04         3.96         4.01         4.14         4.07   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     2.03         2.01         1.98         1.98         1.88         1.91   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     5.40         5.23         5.29         5.00         5.06         5.03   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Brazil

     6.90         6.49         6.12         5.64         5.74         5.78   

Mexico

     1.92         2.20         3.58         3.66         3.62         3.52   

Chile

     5.51         5.81         6.00         5.91         5.99         5.94   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

USA

     3.01         2.96         3.04         3.09         2.88         2.93   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Operating Areas

     4.70         5.13         5.39         5.61         5.54         5.46   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total Group

     4.75         5.15         5.40         5.61         5.52         5.45   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Coverage ratio

%

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Continental Europe

     71.0         63.3         61.1         57.3         58.0         58.3   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spain

     50.3         43.1         45.0         44.0         44.6         44.9   

Portugal

     52.9         52.4         51.9         50.0         50.6         53.1   

Poland

     67.6         59.3         64.1         61.8         64.6         65.3   

Santander Consumer Finance

     108.7         106.9         109.2         105.3         105.1         105.2   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     42.1         42.1         41.6         41.6         42.9         41.1   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     87.4         86.1         83.6         85.4         86.1         86.3   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Brazil

     90.4         91.3         92.0         95.1         95.2         94.8   

Mexico

     157.1         142.7         99.0         97.5         98.6         96.6   

Chile

     53.9         49.9         49.7         51.1         50.7         51.7   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

USA

     149.6         156.5         148.9         148.1         163.3         165.0   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Operating Areas

     75.0         69.6         67.2         64.6         66.0         66.4   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total Group

     74.1         69.7         67.1         64.9         66.3         66.7   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Cost of credit

%

 

     31.03.13      30.06.13      30.09.13      31.12.13      31.03.14      30.06.14  

Continental Europe

     3.13         2.33         1.71         1.23         1.21         1.14   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Spain

     1.23         1.26         1.36         1.36         1.37         1.31   

Portugal

     1.18         1.10         0.93         0.73         0.63         0.55   

Poland

     1.22         1.18         1.09         1.01         0.98         0.92   

Santander Consumer Finance

     1.26         1.15         1.13         0.96         0.89         0.87   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

United Kingdom

     0.29         0.26         0.26         0.24         0.23         0.22   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Latin America

     5.07         4.87         4.73         4.53         4.24         3.95   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Brazil

     7.46         7.07         6.72         6.34         5.82         5.38   

Mexico

     2.46         2.73         3.27         3.47         3.59         3.58   

Chile

     1.95         2.00         1.96         1.92         1.82         1.76   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

USA

     1.89         1.95         2.17         2.48         2.94         3.15   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Operating Areas

     2.49         2.15         1.85         1.65         1.61         1.55   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 

Total Group

     2.45         2.14         1.89         1.69         1.65         1.56   
  

 

 

    

 

 

    

 

 

    

 

 

    

 

 

    

 

 

 


Table of Contents

LOGO

 

Spreads on loans and deposits

%

 

     1Q 13     2Q 13     3Q 13     4Q 13     1Q 14     2Q 14  

Retail Banking Spain

            

Loan spreads

     2.21        2.26        2.33        2.43        2.39        2.36   

Deposit spreads

     0.16        0.28        0.15        0.20        0.45        0.47   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     2.37        2.54        2.48        2.63        2.84        2.83   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking Portugal

            

Loan spreads

     2.44        2.44        2.44        2.42        2.44        2.39   

Deposit spreads

     (1.22     (1.18     (1.06     (0.99     (0.93     (0.84
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     1.22        1.26        1.38        1.43        1.51        1.55   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking Poland

            

Loan spreads

     2.41        2.45        2.43        2.53        2.51        2.47   

Deposit spreads

     0.73        0.72        0.73        0.98        1.12        1.22   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     3.14        3.17        3.16        3.51        3.63        3.69   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Santander Consumer Finance

            

Loan spreads

     4.76        4.83        4.93        4.91        5.04        5.03   

Retail Banking United Kingdom

            

Loan spreads

     2.78        2.80        2.85        2.84        2.83        2.76   

Deposit spreads

     (1.25     (1.17     (1.00     (0.86     (0.82     (0.70
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     1.53        1.63        1.85        1.98        2.01        2.06   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking Brazil

            

Loan spreads

     13.09        12.51        11.93        11.82        11.76        11.60   

Deposit spreads

     0.72        0.75        0.84        0.95        0.90        0.92   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     13.81        13.26        12.77        12.77        12.66        12.52   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking Mexico

            

Loan spreads

     8.46        8.41        8.34        8.23        8.17        7.83   

Deposit spreads

     1.86        1.64        1.56        1.51        1.52        1.46   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     10.32        10.05        9.90        9.74        9.69        9.29   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking Chile

            

Loan spreads

     4.31        4.27        4.01        3.98        3.98        4.00   

Deposit spreads

     2.39        2.47        2.42        2.31        2.35        2.37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     6.70        6.74        6.43        6.29        6.33        6.37   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

Retail Banking USA

            

Loan spreads

     2.51        2.52        2.52        2.49        2.44        2.57   

Deposit spreads

     0.34        0.33        0.57        0.41        0.73        0.65   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 

TOTAL

     2.85        2.85        3.09        2.90        3.17        3.22   
  

 

 

   

 

 

   

 

 

   

 

 

   

 

 

   

 

 

 


Table of Contents

LOGO

 

Risk-weighted assets (1)

EUR million

 

     31.03.14      30.06.14  

Continental Europe

     209,031         207,629   
  

 

 

    

 

 

 

Spain

     110,691         109,401   

Portugal

     16,854         16,776   

Poland

     16,156         16,285   

Santander Consumer Finance

     49,289         49,420   

Spain’s run-off real estate

     10,913         10,834   
  

 

 

    

 

 

 

United Kingdom

     95,469         99,475   
  

 

 

    

 

 

 

Latin America

     144,534         151,654   
  

 

 

    

 

 

 

Brazil

     81,709         86,235   

Mexico

     24,010         25,841   

Chile

     25,229         26,013   
  

 

 

    

 

 

 

USA

     57,799         60,771   
  

 

 

    

 

 

 

Operating Areas

     506,833         519,529   
  

 

 

    

 

 

 

Corporate Activities

     36,271         39,365   
  

 

 

    

 

 

 

Total Group

     543,104         558,894   
  

 

 

    

 

 

 

 

(1).- Considering Spanish regulation homogeneous with European one regarding intangible assets


Table of Contents

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  Banco Santander, S.A.
Date: August 5, 2014   By:  

/s/ José Antonio Álvarez

    Name:   José Antonio Álvarez
    Title:   Executive Vice President