Table of Contents

 

 

FORM 6-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16 of

the Securities Exchange Act of 1934

For the month of July, 2017

Commission File Number: 001-12518

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F  ☒             Form 40-F  ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ☐            No  ☒

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ☐            No  ☒

 

 

 


Table of Contents

Banco Santander, S.A.

TABLE OF CONTENTS

 

Item

   
1   Press Release regarding January - June 2017 Results
2   January - June 2017 Financial Report
3   Financial Information for January - June 2017
4   January - June 2017 Earnings Presentation

 


Table of Contents
LOGO    Item 1

 

Santander earns € 3,616 million in attributable profit during the first half of 2017 - up 24%

Group profit before tax was € 6,584 million - up 16% in constant euros

Madrid, 28 July 2017—PRESS RELEASE

 

In the standalone second quarter the Group generated € 1,749 million in attributable profit, up 37% compared to the same period last year. This includes an € 11 million contribution from Banco Popular which was acquired on 7 June 2017.

 

Gross income excluding Popular increased by 11% to € 23,939 million (+7% in constant euros), driven by strong growth in recurring customer revenues.

 

The Group’s fully loaded common equity tier 1 (CET1) capital ratio increased to 10.72% at 30 June 2017 (excl. Popular). The impact of the acquisition of Popular was offset by the successful completion of a € 7,072 million rights issue during July.

 

In the last 12 months the Group has added 1.9 million loyal customers (excl. Popular), with lending and customer funds increasing by 1% and 8% respectively in constant euros.

 

The Group continues to be well diversified across both developed and developing markets with Brazil contributing 26% of Group attributable profit, the UK contributing 17% and Spain contributing 13%.

 

Santander maintained its position as one of the most profitable and efficient banks in the world. Return on tangible equity, a key measure of profitability, increased by 144 basis points in the year to 11.7% excl. Popular, while the cost to income ratio is 46.3% .

Banco Santander Group Executive Chairman, Ana Botín, said:

“We have continued to deliver on our commitments, creating strong profitable growth, and further improving the quality of our earnings throughout the Group. The business has seen positive trends across all markets with particularly strong growth in Latin America, further improvements in Spain, and robust performance in the UK despite the ongoing challenges.

Since acquiring Popular less than two months ago we have made significant progress in addressing the immediate priorities: We have raised the capital necessary to meet our requirements and announced a process to reduce Popular’s real estate exposures; we have launched a commercial action to help build loyalty among customers affected by the resolution; we have confirmed the financial estimates made during the acquisition; and we now have a new board and management team are in place. Furthermore, we are pleased to say that the quality and commitment of Popular´s teams is very high. We are, therefore, extremely confident that the acquisition of Popular will deliver a return on investment of 13-14% by 2019.

 

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

The banking industry continues to face challenges, but we are well placed to further support our customers and continue to grow profitably. We remain committed to meeting our commercial and financial targets for 2018 and doing so in the right way.”

Summary Income Statement

 

          

H1’17

(m)

 

  

H1’17 v

H1’16

 

  

H1’17 v H1’16
(EX FX)

 

  

Q2’17

(m)

 

  

Q2’17 v

Q2’16

 

  

Q2’17 v Q2’16
(EX FX)

 

  GROSS INCOME   

€23,939

 

   11%    7%    €11,910    11%    8%
LOGO   OPERATING EXPENSES   

€11,095

 

   7%    4%    €5,552    6%    4%
  NET LOAN-LOSS PROVISIONS   

€4,672

 

   1%    -6%    €2,272    3%    -2%
  PROFIT BEFORE TAX   

€6,569

 

   19%    16%    €3,258    17%    15%
  NON RECURRING ITEMS   

€0

 

   -100%    -100%    €0    -100%    -100%
  ATTRIBUTABLE PROFIT   

€3,605

 

   24%    20%    €1,738    36%    34%
  BANCO POPULAR   

€11

 

         €11      
  ATTRIBUTABLE PROFIT    €3,616    24%    21%    €1,749    37%    35%

Banco Popular and its subsidiaries became part of the Group as of the acquisition date of 7 June 2017. The impact of the Group income statement for first half of 2017 is not therefore significant. In order to better explain the Group’s performance in the period, all performance details henceforth exclude the impact of the acquisition, unless otherwise stated.

Results Summary    

Banco Santander earned an attributable profit of € 3,605 million during the first half of 2017, an increase of 24% compared to the same period last year. This was driven by an increase in customer revenues, disciplined cost control, and further improvements in loan loss provisions. Banco Popular, which Santander acquired on 7 June 2017, contributed a further € 11 million to the Group’s attributable profit in the period to 30 June 2017, bringing total Group attributable profit to € 3,616 million during the first half of 2017 and € 1,749 million in the standalone second quarter (+37% compared to second quarter of 2016).

The Group continued to see positive trends across all markets, with revenues increasing in eight of the Group’s ten core markets. Gross income increased by 11% to € 23,939 million (+7% in constant euros) with net interest income and fee income increasing by 11% and 16% respectively (7% and 11% in constant euros). Santander has continued to help people and businesses prosper across all its markets during the period, with the number of loyal customers (people who see Santander as their main bank) growing by 1.9 million since 30 June 2016 to 16.3 million. Lending and customer funds were up by 1% and 8% respectively in constant euros over the same period.

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

The acquisition of Popular increases customers loans by 10% (€ 82,600 million) to € 861,200 million. Customer deposits increase by 8.5% (€ 64,800 million), to € 764,300 million. While customer deposits in Banco Popular fell by € 20,000 million in Spain in the period from 30 December 2016 and 7 June 2017, following the resolution process and subsequent acquisition deposit levels have begun to recover, increasing by € 5,000 million in the weeks following the acquisition.

The Group continued to deliver on its commercial transformation with digital customers increasing by 4 million over the last 12 months to 23 million. The progression in digital transformation, combined with strong cost discipline, allowed Santander to maintain its position as one of the most efficient banks in the world. The cost/income ratio, a key measure of efficiency, improved two percentage points in the period from 48.3% in the first half of 2016 to 46.3% in the first half of 2017.

A balanced presence across both mature and emerging markets remains one of Santander’s key strengths. In the first half of 2017 Europe contributed 51% of Group profit and the Americas 49%. The lending book is also well diversified across business segments and geographies.

 

LOGO

 

1.  Excluding corporate centre, Banco Popular, and Spain real estate activities 2. Loans excluding repos

Credit quality continued to improve with non-performing loans (NPL) reducing to 3.55% of total lending, from 3.74% at 31 March 2017 and 4.29% at 30 June 2016. Including Popular the Group NPL ratio at 30 June 2017 was 5.37%. The coverage ratio and cost of credit remained in line with 30 June 2016 at 73% and 1.19% respectively (68% and 1.17% incl. Popular).

 

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

The Group delivered strong growth across all key shareholder measures. Over the last 12 months return on tangible equity, a key measure of profitability, has increased by 144 basis points to 11.7% (11.8% incl. Popular), among the best of our peers. Tangible net asset value per share increased by 0.5% to € 4.15, and earnings per share increased by 23% to € 0.235.

Santander continued to grow capital organically during the period with the fully loaded CET 1 ratio increasing by 17 basis points to 10.72% since 31 December 2016. This is significantly higher than the expected minimum regulatory capital requirement for 2019 (9.5%). Santander’s fully loaded leverage ratio remains higher than most European peers at 5%.

The impact of the acquisition of Banco Popular on the Group’s CET 1 was entirely offset by the successful completion of a € 7,072 million rights issue which was finalised on 27 July 2017. The Group remains committed to increasing its CET1 ratio organically by 40 bps during 2017, achieving a fully loaded CET1 ratio of 11% in 2018.

Country Summary (H1’17 v H1’16)

In Brazil attributable profit increased by 58% to € 1,244 million (+32% in constant euros), with strong growth in revenues, disciplined cost control and a reduction in cost of credit in the quarter, supported by a strengthened Brazilian Real. Ongoing improvements to the customer experience helped increase the number of loyal customers by more than 400,000 year on year to 3.8 million, while the number of digital customers increased by nearly 2 million to 7.4 million.

In the UK attributable profit fell by 13% to € 824 million (-4.1% in constant euros) due to extraordinary gains made in the first half of 2016 from the disposal of the stake in Visa Europe. Excluding this impact, profit increased by 8.1% in constant euros with strong growth in revenue driven by improving deposit costs and ongoing cost discipline. The business added a further 180,000 loyal customers since 30 June 2016, with lending to UK companies increasing by £700 million and retail current account balances increasing by £1.5 billion.

Santander Consumer Finance continued to deliver strong growth in attributable profit, up 13% to € 633 million compared to the same period last year, driven by an increase in new lending across all markets and historically low non-performing loans.

The attributable profit of Santander in Spain increased by 102% to € 603 million after H1 2016 was impacted by a net charge of € 216 million relating to capital gains and restructuring costs. Excluding the impact of this charge profit increased by 17.1% as the launch of 123 Smart account and positive trends within the SME business helped increase the number of loyal customers by 380,000 year on year to 1.6 million. Credit quality continued to improve significantly during the period with provisions falling by 17%.

In Mexico attributable profit increased by 21% to € 350 million (+26% in constant euros) driven by strong growth in both net interest income and fee income. The ongoing progress in a number of strategic commercial initiatives (incl. Santander Plus, mortgages and credit cards) helped increase the number of loyal customers by 350,000 during the period.

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

In Chile growth in lending volumes and reduction in cost of deposits, combined with good cost control and improvements across all credit quality metrics helped drive an increase in attributable profit of 20% to € 297 million (+11% in constant euros).

In the US attributable profit grew by 1.5% to € 244 million (-2% in constant euros) as profit increased for second straight quarter. A reduction in both loan loss provisions and deposit costs helped offset the impact of the change in customer risk profile at Santander Consumer US. Santander Holdings USA reached a significant regulatory milestone during the period after it received no objection from the Federal Reserve to its capital plan, including the payment of dividends for the first time since 2011.

In Portugal attributable profit increased by 16% to € 233 million with focus on commercial transformation helping drive a 24% increase in loyal and 34% increase in digital customers. Improving cost of credit helped offset a reduction in revenues due to portfolio sales made in 2016.

In Argentina attributable profit increased by 28% to € 193 million (+36% in constant euros) due to strong growth in business volumes and ongoing cost control offsetting investment in commercial transformation. The integration of Citibank’s retail business is progressing as scheduled.

In Poland attributable profit fell 15% during the same period to € 142 million (-17% excluding currency impact) due to gains made during the first half of 2016 relating to the sale of the stake in Visa Europe and the negative impact of the banking asset tax (applied from 1 Feb 2016). Profit before tax increased by 13% (+10% in constant euros).

About Banco Santander

Banco Santander is the largest bank in the Eurozone with a market capitalisation of € 84,500 million at 30 June 2017. It has a strong and focused presence in 10 core markets across Europe and the Americas with just under 4 million shareholders and 200,000 employees serving 131 million customers.

 

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

KEY CONSOLIDATED DATA

(including Banco Popular)

 

LOGO Balance sheet (€ million)    Jun’17      Mar’17      %     Jun’17      Jun’16      %      Dec’16  

Total assets

     1,445,260        1,351,956        6.9       1,445,260        1,342,906        7.6        1,339,125  

Net customer loans

     861,221        795,312        8.3       861,221        783,457        9.9        790,470  

Customer deposits

     764,336        705,786        8.3       764,336        671,903        13.8        691,111  

Total Customer funds

     969,778        898,110        8.0       969,778        846,383        14.6        873,618  

Total equity

     100,955        104,869        (3.7 )      100,955        100,346        0.6        102,699  

Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums.

 

 

LOGO Income statement (€ million)    2Q’17      1Q’17      %     1H’17      1H’16      %      2016  

Net interest income

     8,606        8,402        2.4       17,008        15,194        11.9        31,089  

Gross income

     12,049        12,029        0.2       24,078        21,485        12.1        43,853  

Net operating income

     6,401        6,486        (1.3 )      12,887        11,100        16.1        22,766  

Underlying profit before taxes*

     3,273        3,311        (1.1     6,585        5,510        19.5        11,288  

Underlying attributable profit to the Group*

     1,749        1,867        (6.4 )      3,616        3,160        14.4        6,621  

Attributable profit to the Group

     1,749        1,867        (6.4 )      3,616        2,911        24.2        6,204  

Changes w/o FX: Quarterly: NII: +4.6%; Gross income: +2.3%; Net operating income: +1.11%; Underlying attributable profit: -4.2%; Attributable profit: -4.2%

Year-on-year: NII: +7.4%; Gross income: +7.7%: Net operating income: +10.4%; Underlying attributable profit: +11.1%; Attributable profit: +20.7%

 

LOGO EPS, profitability and efficiency (%)    2Q’17      1Q’17      %     1H’17      1H’16      %      2016  

Underlying EPS (euro) *

     0.114        0.122        (7.2     0.236        0.208        13.4        0.436  

EPS (euro)

     0.114        0.122        (7.2     0.236        0.191        23.7        0.407  

RoE

     7.74        8.19                7.97        6.89                 6.99  

Underlying RoTE*

     11.46        12.13                11.82        10.69                 11.08  

RoTE

     11.46        12.13                11.82        10.27                 1038  

RoA

     0.63        0.65                0.64        0.55                 0.56  

Underlying RoRWA*

     1.43        1.48                1.45        1.31                 1.36  

RoRWA

     1.43        1.48                1.45        1.27                 1.29  

Efficiency ratio (with amortisations)

     46.9        46.1                46.5        48.3                 48.1  
LOGO Solvency and NPL ratios (%)    Jun’17      Mar’l7      %     Jun’17      Jun’16      %      Dec’16  

CET1 fully-loaded

     9.58        10.66                9.58        10.36                 10.55  

CET1 phase-in

     10.98        12.12                10.98        12.32                 12.53  

NPL ratio

     5.37        3.74                5.37        4.29                 3.93  

Coverage ratio

     67.7        74.6                67.7        72.5                 73.8  

Note: Including the capital increase in July, the fully loaded CET1 at June’17 was 10.72% and the phase in CET1 12.08%

 

LOGO Market capitalisation and shares    Jun’17      Mar’17      %     Jun’17      Jun’16      %      Dec’16  

Shares (millions)

     14,582        14,582        -         14,582        14,434        1.0        14,582  

Share price (euros)

     5.792        5.745        0.8       5,792        3,429        68.9        4.959  

Market capitalisation (€ million)

     84,461        83,776        0.8       84,461        49,496        70.6        72,314  

Tangible book value per share(euro)

     4,13        4.26                4.13        4.13                 4.22  

Price / Tangible book value (X)

     1.40        1.35                1.40        0.93                 1.17  

P/E ratio (X)

     12.28        11.74                12.28        8.99                 12.18  

Note: Including July’s capital increase tanglible book value per share at June’17 was €4.18.

 

LOGO Other data    Jun’17      Mar’17      %     Jun’17      Jun’16      %      Dec’16  

Number of shareholders

     4,019,706        3,957,838        1.6       4,019,706        3,794,920        5.9        3,928,950  

Number of employees

     201,596        188,182        7.1       201,596        191,138        5.5        188,492  

Number of branches

     13,825        12,117        14.1       13,825        12,589        9.8        12,235  

(*)  Excluding non-recurring net capital gains and provisions

Note: The financial information in this report has been approved by the Bank’s Board of Directors, following a favourable report from the Audit Committee.

The financial information in this report includes alternative performance measures (APM). Detailed information on these measures is included in the 2Q17 quarterly report.

 

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Banco Santander, S.A. (“Santander”) cautions that this press release contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this press release and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this press release and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

The information contained in this press release is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the press release. No investment activity should be undertaken on the basis of the information contained in this press release. In making this press release available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this press release nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this press release should be construed as a profit forecast.

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this press release includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. Please refer to the quarterly financial Report for further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on July 4, 2017 (available on the Web page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com) and Item 3A of the Annual Report on Form 20-F for the year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission on March 31, 2017 (the “Form 20-F”). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements on Form 20-F and to our consolidated financial statements available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website (www.santander.com).

 

 

Corporate Communications       LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Telf.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


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Item 2

 

LOGO


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Table of Contents

JANUARY - JUNE    » Key consolidated data

 

    

 

KEY CONSOLIDATED DATA

(including Banco Popular)

 

LOGO  Balance sheet ( million)    Jun’17      Mar’17      %      Jun’17      Jun’16      %      Dec’16  

Total assets

     1,445,260              1,351,956                6.9                  1,445,260                  1,342,906                    7.6                1,339,125  

Net customer loans

     861,221        795,312        8.3        861,221        783,457        9.9        790,470  

Customer deposits

     764,336        705,786        8.3        764,336        671,903        13.8        691,111  

Total Customer funds

     969,778        898,110        8.0        969,778        846,383        14.6        873,618  

Total equity

     100,955        104,869        (3.7)        100,955        100,346        0.6        102,699  

Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums.

 
LOGO  Income statement ( million)    2Q’17      1Q’17      %      1H’17      1H’16      %      2016  

Net interest income

     8,606        8,402        2.4        17,008        15,194        11.9        31,089  

Gross income

     12,049        12,029        0.2        24,078        21,485        12.1        43,853  

Net operating income

     6,401        6,486        (1.3)        12,887        11,100        16.1        22,766  

Underlying profit before taxes*

     3,273        3,311        (1.1)        6,585        5,510        19.5        11,288  

Underlying attributable profit to the Group*

     1,749        1,867        (6.4)        3,616        3,160        14.4        6,621  

Attributable profit to the Group

     1,749        1,867        (6.4)        3,616        2,911        24.2        6,204  

 

Changes w/o FX:      

Quarterly: NII: +4.6%; Gross income: +2.3 %; Net operating income: +1.1%; Underlying attributable profit: -4.2%; Attributable profit: -4.2%

Year-on-year: NII: +7.4%; Gross income: +7.7%; Net operating income: +10.4%; Underlying attributable profit: +11.1%; Attributable profit: +20.7%

LOGO  EPS, profitability and efficiency (%)    2Q’17      1Q’17      %      1H’17      1H’16      %      2016  

Underlying EPS (euro) *

     0.114                      0.122              (7.2)                         0.236                         0.208                  13.4                      0.436  

EPS (euro)

     0.114        0.122        (7.2)        0.236        0.191        23.7        0.407  

RoE

     7.74        8.19           7.97        6.89           6.99  

Underlying RoTE*

     11.46        12.13           11.82        10.69           11.08  

RoTE

     11.46        12.13           11.82        10.27           10.38  

RoA

     0.63        0.65           0.64        0.55           0.56  

Underlying RoRWA*

     1.43        1.48           1.45        1.31           1.36  

RoRWA

     1.43        1.48           1.45        1.27           1.29  

Efficiency ratio (with amortisations)

     46.9        46.1                 46.5        48.3                 48.1  
LOGO  Solvency and NPL ratios (%)    Jun’17      Mar’17      %      Jun’17      Jun’16      %      Dec’16  

CET1 fully-loaded

     9.58        10.66           9.58        10.36           10.55  

CET1 phase-in

     10.98        12.12           10.98        12.32           12.53  

NPL ratio

     5.37        3.74           5.37        4.29           3.93  

Coverage ratio

     67.7        74.6                 67.7        72.5                 73.8  

Note: Including the capital increase in July, the fully loaded CET1 at June’17 was 10.72% and the phase-in CET1 12.08%.

 

  
LOGO  Market capitalisation and shares    Jun’17      Mar’17      %      Jun’17      Jun’16      %      Dec’16  

Shares (millions)

     14,582        14,582               14,582        14,434        1.0        14,582  

Share price (euros)

     5.792        5.745        0.8        5.792        3.429        68.9        4.959  

Market capitalisation ( million)

     84,461        83,776        0.8        84,461        49,496        70.6        72,314  

Tangible book value per share (euro)

     4.13        4.26           4.13        4.13           4.22  

Price / Tangible book value (X)

     1.40        1.35           1.40        0.83           1.17  

P/E ratio (X)

     12.28        11.74                 12.28        8.99                 12.18  

Note: Including July’s capital increase tanglible book value per share at June’17 was 4.18.

 

  
LOGO  Other data    Jun’17      Mar’17      %      Jun’17      Jun’16      %      Dec’16  

Number of shareholders

     4,019,706        3,957,838        1.6        4,019,706        3,794,920        5.9        3,928,950  

Number of employees

     201,596        188,182        7.1        201,596        191,138        5.5        188,492  

Number of branches

     13,825        12,117        14.1        13,825        12,589        9.8        12,235  

(*).- Excluding non-recurring net capital gains and provisions

 

Note:

The financial information in this report has been approved by the Bank’s Board of Directors, following a favourable report from the Audit Committee.

 

    

The financial information in this report includes alternative performance measures (APM). Detailled information on these measures is included at the end of this report.

 

FINANCIAL REPORT 2017     LOGO   3


Table of Contents

JANUARY - JUNE    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  1. Santander acquires Banco Popular and strengthens its position in Spain and Portugal

 

 

 

Banco Santander announced on June 7 the acquisition of Banco Popular as a result of a resolution scheme adopted by the Single Resolution Board (SRB) and executed by the FROB in which Santander was selected as the adjudicating entity.

 

 

Banco Popular’s acquisition meets our strategic and financial investment criteria, and is expected to reinforce the Group’s main business evolution ratios. It is also aligned with the Bank’s strategy to make purchases that complement the franchises in its core markets when they generate value for customers and shareholders.

 

 

This transaction thus fits solidly into Santander’s strategy and business at an attractive moment of the economic cycle.

Strategic and financial rationale

 

LOGO

Creating shareholder value through consolidation in two of our key markets. In Spain, the resulting entity, which will operate in the future under the Santander brand, becomes the leader in terms of loans and deposits. In Portugal, it becomes the second largest in loans and the biggest private sector bank.

 

LOGO

Increasing business with SMEs is one of the Group’s strategic priorities in Spain. Popular’s integration will enable it to diversify the business portfolio more, with a greater weight in segments that contribute higher profitability.

 

LOGO

In Spain, it makes us the leading franchise in the corporate market. The two franchises complement one another, and we are confident about our capacity to improve business, deepen the customer relation and at a lower wholesale funding cost, all at a propitious moment of the cycle.

 

LOGO

The transaction is expected to generate a return on investment of 13-14% in 2020 and increase earnings per share as of 2019. The resulting entity aims to boost profitability and generate cost synergies of close to  500 million a year as of 2020, with efficiency ratios among the best in Spain and Portugal, and a greater revenue growth potential.

First steps taken after the acquisition

 

LOGO

Stabilise operating liquidity and restore liquidity ratios on June 7.

 

LOGO

Changes in Banco Popular’s board of directors.

First measures of Banco Popular after June 7*

 

LOGO

Appointments. Banco Popular’s board, formed by Banco Santander after the acquisition, agreed the appointment of members of the Appointments, Governance and Corporate Responsibility Committee, the Remuneration Committee, the Audit Committee and the Risk and Compliance Committee.

 

LOGO

Review of agreements and joint ventures. Re-purchase of 51% of the real estate servicing company, Aliseda Servicios de Gestión Inmobiliaria, S.L. This acquisition is expected to be completed in the third quarter of this year.

 

LOGO

Stabilising business in Spain as a priority. Banco Popular’s core activity fell significantly in 2017 before its acquisition. After the acquisition there was a change in trend. Some  5,000 million deposits have been recovered, mainly institutional ones, and in loans a downward trend has been maintained, although at a slower pace.

 

LOGO

Banco Santander and Banco Popular have decided to launch a commercial action (Fidelity Action) aimed at building loyalty among their networks’ retail clients affected by Banco Popular’s resolution.

 

  -

Those clients meeting certain conditions will be able to receive, without any payment on their part, tradable securities issued by Banco Santander for a nominal value equivalent to the investment in shares (made in the period between 26 May and 21 June 2016) or certain subordinated bonds of Banco Popular (with certain limits) that they held as of the date of the resolution of Banco Popular.

 

  -

It will be carried out under the terms and conditions detailed in the prospectus that is expected to be registered with the Comisión Nacional del Mercado de Valores (CNMV).

 

  -

It is estimated that the maximum principal amount of the Fidelity Bonds will be around  980 million and they are expected to be eligible instruments for the fulfilment of the MREL / TLAC. The Fidelity Action does not have any impact on the profit and loss account of Grupo Santander and its impact in 2017 on the total equity of Grupo Santander will not be significant.

 

(*)  

The acquisition is pending the authorisation, among others, as regards the defense of the competence of the European Commission. The commercial action will take place after the authorisation from the Eurpean Commision has been obtained

 

4   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  2. Banco Popular’s contribution

 

 

LOGO  Income statement 1H’17                         
     million                               
      SAN ex-Popular        Popular        Total Group  

Gross income

     23,939          139          24,078  

Operating expenses

     (11,095)          (96)          (11,191)  

Net operating income

     12,844          43          12,887  

Net loan-loss provisions

     (4,672)          (8)          (4,680)  

Other income

     (1,603)          (20)          (1,623)  

Profit before taxes

     6,569          15          6,585  

Attributable profit to the Group

     3,605          11          3,616  

 

Banco Popular and its subsidiaries were integrated by global consolidation as of the acquisition date (June 7, 2017)

 

 

LOGO  Balance sheet June’17                         
     million                               
      SAN ex-Popular        Popular        Total Group  

Net customer loans

     778,632          82,589          861,221  

Customer deposits

     699,523          64,814          764,336  

Mutual funds

     151,525          10,003          161,528  

Pension funds and other funds off-balance sheet

     35,796          8,118          43,914  

 

Note: Net customer loans and customer deposits including repos

 

 

LOGO  Ratios 1H’17

            
    %                               
      SAN ex-Popular        Popular        Total Group  

EPS (euro)

     0.235                   0.236  

RoTE

     11.71                   11.82  

NPL ratio

     3.55          20.00          5.37  

Coverage ratio

     72.7          60.5          67.7  

 

LOGO  Real estate activity June’17

            
     million                               
     Total Santander Group*  
     

Gross

value

      

%

Coverage

      

Net

value

 

Real estate assets

     27,048          59          11,107  

- Foreclosed

     23,470          64          8,552  

- Rentals

     3,578          29          2,555  

Non-performing real estate loans

     14,000          69          4,277  

Assets + non-performing real estate

     41,048          63          15,384  

(*) Including Banco Santander’s real estate activity in Spain and the total real estate assets of Banco Popular’s perimeter

 

FINANCIAL REPORT 2017     LOGO   5


Table of Contents

JANUARY - JUNE    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  3. €7,072 million capital increase

 

Terms of the capital increase

 

LOGO

Banco Santander made a capital increase to reinforce and optimize the Bank’s equity structure in order to adequately cover the acquisition of 100% of Banco Popular’s share capital.

 

LOGO

Terms of the transaction: The capital increase was executed by issuing new shares for an amount of 7,072* million, at a price of 4.85 per share, which represents a discount of 19.19% on the price of the shares at the close of the market on July 3 (the date when the capital increase was announced). The capital increase involved the issue of 1,458,232,745 new shares. The preferential subscription period was July 6 to 20, both inclusive.

 

LOGO

Result of the transaction: Banco Santander successfully completed the capital increase, which was fully subscribed. This underscored the market’s confidence and positive view of Santander’s strategy and the good reception of Popular’s acquisition. The new shares are expected to begin trading on July 31 and will have the right to receive the first dividend charged to 2017’s earnings on August 4.

LOGO Grupo Santander fully loaded CET1 pro-forma

    %

 

 

LOGO

 

 

LOGO

Capital ratios: With this capital increase, the acquisition of Banco Popular is neutral in terms of capital and we maintain a pro-forma fully loaded CET1 ratio of 10.72% at June, taking into consideration the effect the capital increase would have had, had it been done on that date. Consequently, we remain committed to the goal of attaining a fully loaded CET1 ratio of more than 11% in 2018.

 

 

  4. Santander US moving forward in its goal to comply with regulatory requirements

 

 

Santander Holdings USA (SHUSA) passed the Federal Reserve’s  stress test

  

 

LOGO

SHUSA passed the Federal Reserve’s stress test both quantitatively and qualitatively.

 

LOGO

In the first case, its core capital ratio under the adverse scenario is 12.4%, above the 4.5% required minimum and the average for the banks that participated in the exercise of 9.2%.

 

LOGO

In the second case, the Board of Governors of the Federal Reserve raised no objections to SHUSA’s capital plan, including the payment of dividends for the first time since 2011.

(*) The effective amount of the capital increase was  7,072,428,813.25.

 

6   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Santander aim

 

    

 

SANTANDER AIM

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   7


Table of Contents

JANUARY - JUNE    » Santander aim

 

    

 

SANTANDER AIM

 

 

Simple  |  Personal  |   Fair

 

LOGO  
 

 

    

LOGO   We made progress in implementing MyContribution, the new corporate model of performance management that strengthens the Bank’s culture as the driver of transformation. MyContribution balances the objectives on corporate behaviour (40%) and business and performance (60%) for the Corporate Centre.

 

LOGO   The We are Santander Week was held. This is a global initiative which aims to transmit our culture and foster pride in belonging to Grupo Santander. This year the challenge was to recognise those employees who best represent the Group’s eight corporate behaviours, as well as an event to recognise SPF Ambassadors.

 

LOGO   The second BeHealthy challenge was launched to unite via the miles walked by employees the countries in which we operate and contribute to a solidarity project launched by the Action against Hunger NGO to combat childhood anaemia in Peru.

 

 

 

    

LOGO   The commercial transformation programme started in 2015 continues to drive growth in the number of customers (+1.9 million loyal ones and +4.0 million digital ones in the last 12 months).

 

LOGO   In loyalty and customer satisfaction enhancement, the Bank’s products and proposals continued to be well received. Of note was the launch of Select Me in Mexico, which seeks to support women, including solutions that help their day-to-day professional development.

 

LOGO   Openbank becomes Spain’s first fully digital bank, with one of the sector’s most complete, flexible and agile platforms. It has a full range of products and a 24×7 tailored service.

 

LOGO   In order to speed up our digital transformation, the new Santander Digital division was strengthened in order to drive innovation and digitalisation throughout the Group, cooperation and teamwork with all countries, and foster the exchange of the best commercial practices.

 

 

 

    

LOGO   Santander celebrated 30 years of being listed on the New York Stock Exchange, the world’s largest stock exchange by trading volume and the number of companies quoted.

 

LOGO   Following the acquisition of Banco Popular, we created in our corporate website santander.com a dedicated section with all the information on this operation. This strengthens communication of this purchase with the aim of increasing the creation of shareholder value.

 

LOGO   The IR Magazine Awards 2017 recognised Banco Santander’s Investor Relations team as the second best of a European bank and the best in Spain, according to the Extel 2017 survey. On October 10, Banco Santander will hold a Group Strategy Update in New York at which senior management will explain the Group’s strategy to investors and analysts.

 

 

 

    

LOGO   Santander joined the Climate Leadership Council as a founder member, with Ana Botín representing the Bank. This Council comprises global leaders and combats climate change with market solutions.

 

LOGO   Universia Spain held its AGM and was attended by Santander’s chairman, representatives of all Spanish universities, close to 100 businessmen and 230 entrepreneurs and university students.

 

LOGO   Santander turned off for the eighth year running the lights in its most emblematic buildings in its 10 core countries and in its branch network, as part of the WWF’s Earth Hour.

 

LOGO   Thanks to Santander scholarships, 5,000 young Spaniards carried out paid work experience in SMEs. In 2016 alone, more than 10,000 such scholarships were awarded in nine countries.

 
 
 
 
 
 
 
 
 
 
 

 

8   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Group evolution excluding Banco Popular

 

    

 

GROUP EVOLUTION EXCLUDING BANCO POPULAR

 

Banco Popular and its subsidiaries were integrated by global consolidation as of the acquisition date (June 7). In order, therefore, to better explain the Group’s performance in the second quarter, its business evolution and results are presented in full detail excluding Banco Popular. Pages 60 to 65 include Banco Popular and Grupo Santander including Banco Popular income statement and the balance sheet.

 

 

  The commercial transformation spurs growth in loyal and digital customers

 

 

LOGO The number of loyal customers increased by 1.9 million in the last 12 months (+13% individuals and +14% companies).

 

LOGO The number of digital customers rose by 4 million over the same period, reflecting the multi channel strength.

 

   Digital banking logins increased 36% and monetary transaction 27%.

LOGO

 

 

 

  P&L: solid growth in profits with good evolution of revenues, costs and provisions

 

 

LOGO Second quarter attributable profit of 1,738 million, affected by the contribution to the Single Resolution Fund ( 146 million net of taxes). Excluding this, profit was in line with that in the first quarter.

 

   First half attributable profit of 3,605 million, up 24% (+20% excluding the fx impact), aided by the recording in 2016 of a non-recurring charge of 248 million. Excluding this, underlying profit was 14% higher (+11% in constant euros), due to:

 

    Increase in the most commercial revenues (net interest income, +7%; fee income, +11%),

 

    Operating expenses declined in real terms, the fruit of efficiency plans developed in 2016.

 

    Loan-loss provisions continued to decline for the third straight quarter.

LOGO

 

 

 

  Profitability, profit and dividend per share. Creating value for our shareholders

 

 

LOGO Both the RoTE as well as the RoRWA are the best among our peers, higher in both cases than in the first half of 2016.

 

LOGO Earnings per share (EPS) were 23% higher than in the first half of 2016 (+13% over the underlying EPS).

 

LOGO The envisaged total dividend per share to be charged to 2017’s earnings is 0.22. The first dividend of 0.06 will be paid on August 4.

LOGO

 

 

FINANCIAL REPORT 2017     LOGO   9


Table of Contents

JANUARY - JUNE    » Group evolution excluding Banco Popular

 

    

 

GROUP EVOLUTION EXCLUDING BANCO POPULAR

 

 

  Santander maintains growth in commercial activity in almost all markets

 

 

LOGO Lending fell 2% year-on-year and funds rose 5%, conditioned by a negative impact of exchange rates of 3 p.p. both, on loans and funds.

 

LOGO Excluding this impact:

 

   

Lending increased 1%, with growth in the main segments and in 6 of our 10 core units.

 

   

Funds grew 8% due to demand deposits and mutual funds. They rose in nine of the 10 core units.

 

LOGO Solid funding and liquidity structure. The net loan-to-deposit ratio was 111% (117% in June 2016).

LOGO

 

 

 

  Improvement in all credit quality ratios

 

 

LOGO Non-performing loans were 8% lower in the quarter and 18% in the last 12 months.

 

LOGO The NPL ratio dropped again in the quarter (-20 b.p.), with a good performance in all units. The ratios are at their lowest levels since the first half of 2011.

 

LOGO Cost of credit remained unchanged over June 2016. The cost of credit is below the target announced at the Investor Day. Excluding Santander Consumer USA, the cost is 0.86%.

LOGO

 

 

 

  Solid capital ratios and appropriate for the business model, balance sheet structure and risk profile

 

 

LOGO The fully-loaded CET1 ratio is 10.72%, 6 b.p. higher than in the first quarter and 36 b.p. year-on-year. The contribution to the Single Resolution Fund had an impact of -3 b.p. in the quarter.

 

LOGO Total capital ratio of 14.38%, 28 b.p. more than in March 2017. The fully loaded leverage ratio stood at 5.1%

LOGO Tangible capital per share is 4.15.

LOGO

 

 

10   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Group evolution excluding Banco Popular

 

    

 

GROUP EVOLUTION EXCLUDING BANCO POPULAR

 

 

  Business areas (more detail in pages 23 to 39 and in the appendix)

 

(Changes in constant euros)

 

LOGO   EUROPE

 

  Continental Europe posted a first half attributable profit of 1,468 million, 12% more year-on-year excluding 2016’s non-recurring charge. Growth came mainly from the fall in provisions, coupled with the reduction in costs and the improvement in fee income from greater customer loyalty. Net interest income was 1% higher.

 

All units increased their attributable profit except for Poland, affected by higher taxes and regulatory impacts.

 

Continental Europe’s second quarter profit was 10% lower because of the net contribution of 146 million to the Single Resolution Fund and lower gains on financial transactions in Spain. Commercial revenues, costs and provisions performed well.

 

  The United Kingdom’s profit was 824 million, 8% more than in the first half of 2016 (excluding VISA’s capital gains and restructuring costs in the second quarter of 2016). Highlights were a 9% rise in gross income, control of costs and lower provisions.

 

The second quarter profit was 408 million, similar to the first quarter.

 

 

 

LOGO

LOGO   THE AMERICAS

 

  Latin America: first half attributable profit of 2,100 million, up 26% year-on-year, underpinned by higher gross income (+17%) and the good performance of net interest income, fee income and gains on financial transactions. This reflected the stronger growth in volumes, better spreads, greater customer loyalty and a good environment in the markets.

 

Loan-loss provisions remained flat, which improved the cost of credit, and operating expenses rose in line with inflation rates.

 

Double digit growth in profit in all countries, with three of them surpassing 25%.

 

Profit was 3% higher than the first quarter, maintaining the upward trend.

 

  United States: profit was 244 million, 2% less than in the first half of 2016, due to lower revenues and higher costs. Loan-loss provisions declined.

 

Attributable profit up 61% over the first quarter. Net interest income was more stable than in previous quarters backed by growth in Santander Bank. Costs were also more stable, although still at high levels, and provisions were lower.

 

 

 

LOGO

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   11


Table of Contents

JANUARY - JUNE    » General background

 

    

 

» GENERAL BACKGROUND

 

 

Grupo Santander developed its business in an economic environment that continued to strengthen. The outlook for global growth is back in line with the long-term historic average. Mature economies were more dynamic and developing ones showed signs of recovery in Latin America, particularly in Brazil and Argentina, while Mexico is growing faster than expected.

Interest rates continued to rise in the US and Mexico, although they are still at lows in most mature economies and declined in some Latin American countries, impacting banking activity.

Lastly, the euro strengthened in the second quarter against the currencies of the main countries where the Group operates.

 

Country    GDP* change    Economic performance

LOGO

 

Eurozone

  

+1.9%

  

 

Growth in the second quarter remained good and confidence indicators improved. Inflation fell after the temporary rise in oil prices. The European Central Bank held its soft monetary policy (stable interest rates and asset purchase programme).

 

LOGO

 

Spain

  

+3.0%

  

 

Improving dynamics in the labour market in the second quarter and accelerated job creation, with GDP growing by more than 3%. Inflation remained moderate, dropping to 1.5% in June (3% in the first quarter).

 

LOGO

 

Poland

  

+4.0%

  

 

Strong economic growth in the first quarter. Inflation still low (1.5% in June) and the unemployment rate at historically low levels (5.4% in March). The central bank’s key rate (1.5%) will be held in the coming months.

 

LOGO

 

Portugal

  

+2.8%

  

 

GDP grew strongly in the first quarter to 2.8%, inflation running at 0.9% in June and a lower unemployment rate (10.1% in March). The fiscal deficit dropped to 2% of GDP, releasing Portugal from the excessive deficit procedure.

 

LOGO

 

United Kingdom

  

+2.0%

  

 

The economy remained resilient in the face of uncertainties, with moderate GDP growth in the first quarter. Inflation was 2.9% in May, after rising rapidly. The jobless rate was 4.5% in May (very close to its long-term equilibrium level).

 

LOGO

 

Brazil

  

-0.4%

  

 

The central bank cut its Selic rate to 10.25% in June. Inflation eased to 3.0% in June and the monetary committee reduced the inflation target for 2019 to 4.25% and set it at 4% for 2020. In the quarter, the real depreciated 4.0% against the dollar, 10.1% against the euro.

 

LOGO

 

Mexico

  

+2.8%

  

 

Surprising GDP growth in the first quarter. Inflation rose to 6.3% in June, but is expected to move toward the target in 2018. The central bank raised its key rate in the second quarter to 7.0%. The peso appreciated 3.8% against the dollar and depreciated 2.8% against the euro.

 

LOGO

 

Chile

  

+0.1%

  

 

Inflation remained below 3% and is expected to stay there. The central bank cut its key rate by 50 b.p. in the second quarter to 2.5%. The peso appreciated 0.1% against the dollar in the second quarter and depreciated 6.2% against the euro.

 

LOGO

 

Argentina

  

+0.3%

  

 

Economic policies continued to focus on correcting the macroeconomic imbalances and strengthening the external position. Inflation stabilised at below 2% a month and the economy has been growing since the beginning of 2017 (0.4% year-on-year between January and April).

 

LOGO

 

United States

  

+2.1%

  

 

Growth dipped in the first quarter but stronger consumption in the second quarter points to a robust pace. Jobless rate at a low and the Fed continued to tighten its monetary policy, despite low inflation (1.4% in May).

 

(*) Year-on-year change 1Q’17

LOGO  Exchange rates: 1 euro / currency parity

 

 

     Average (income statement)                        Period-end (balance sheet)  
      1H’17      1H’16              30.06.17              31.03.17              30.06.16  

US$

     1.082        1.116           1.141        1.069        1.110  

Pound sterling

     0.860        0.778           0.879        0.856        0.827  

Brazilian real

     3.436        4.118           3.760        3.380        3.590  

Mexican peso

     20.995        20.151           20.584        20.018        20.635  

Chilean peso

     713.893        768.760           757.563        710.337        736.795  

Argentine peso

     16.986        15.968           18.938        16.424        16.612  

Polish zloty

     4.268        4.367                 4.226        4.227        4.436  

 

12   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Consolidated financial report

 

    

 

LOGO  GRUPO SANTANDER RESULTS

 

LOGO

Second quarter attributable profit of €1,738 million (excluding Banco Popular), affected by the contribution to the Single Resolution Fund (€146 million net of taxes). Excluding this, profit was in line with the first quarter.

 

LOGO

The first half profit amounted to €3,605 million, 24% higher year-on-year and 20% in constant euros.

 

LOGO

One-offs were recorded in the second quarter of 2016. Excluding these factors, underlying profit was 14% higher (+11% in constant euros), with the main items as follows:

 

   

Gross income continued with the good trend: constant growth in both net interest income and fee income.

 

   

Costs under control improved the efficiency ratio to 46.3%, which remains among the best of our competitors.

 

   

The cost of credit was stable at 1.19%, thanks to the improvement in the quality of portfolios.

 

LOGO

The RoTE was 144 b.p. higher at 11.71%, among the best of comparable banks. Earnings per share rose 23% y-o-y to €0.235.

 

LOGO

Banco Popular’s contribution to the Group’s profit was €11 million (0.3% of the total).

LOGO  Income statement

     million

 

 

                                  Change                                          Change  
      2Q’17      1Q’17              %      % w/o FX              1H’17      1H’16              %      % w/o FX  

Net interest income

     8,497        8,402           1.1        3.3           16,899        15,194           11.2        6.7  

Net fee income

     2,885        2,844           1.4        3.5           5,729        4,946           15.8        10.9  

Gains (losses) on financial transactions

     287        573           (49.9)        (47.9)           860        870           (1.2)        (1.9)  

Other operating income

     240        211           14.0        17.3           451        474           (5.0)        (7.2)  

Dividends

     237        41           479.2        482.3           278        253           10.0        8.8  

Income from equity-accounted method

     154        133           16.0        17.4           287        195           47.1        39.9  

Other operating income/expenses

     (151)        37                                        (114)        26                         

Gross income

     11,910        12,029                 (1.0)        1.2                 23,939        21,485                 11.4        7.0  

Operating expenses

     (5,552)        (5,543)           0.1        2.0           (11,095)        (10,384)           6.8        3.8  

General administrative expenses

     (4,896)        (4,915)           (0.4)        1.5           (9,811)        (9,204)           6.6        3.4  

Personnel

     (2,899)        (2,912)           (0.5)        1.3           (5,811)        (5,395)           7.7        4.5  

Other general administrative expenses

     (1,997)        (2,002)           (0.3)        1.7           (4,000)        (3,809)           5.0        1.9  

Depreciation and amortisation

     (656)        (629)                 4.3        5.9                 (1,284)        (1,181)                 8.8        6.2  

Net operating income

     6,358        6,486                 (2.0)        0.5                 12,844        11,100                 15.7        10.0  

Net loan-loss provisions

     (2,272)        (2,400)           (5.3)        (2.5)           (4,672)        (4,613)           1.3        (5.7)  

Impairment losses on other assets

     (63)        (68)           (7.9)        (6.6)           (131)        (72)           81.3        71.9  

Other income

     (765)        (707)                 8.2        10.8                 (1,472)        (905)                 62.8        52.7  

Underlying profit before taxes

     3,258        3,311                 (1.6)        0.6                 6,569        5,510                 19.2        15.7  

Tax on profit

     (1,125)        (1,125)                 0.0        2.3                 (2,249)        (1,725)                 30.4        26.9  

Underlying profit from continuing operations

     2,133        2,186                 (2.4)        (0.3)                 4,320        3,785                 14.1        10.6  

Net profit from discontinued operations

                                                          0                 (100.0)        (100.0)  

Underlying consolidated profit

     2,133        2,186                 (2.4)        (0.3)                 4,320        3,785                 14.1        10.6  

Minority interests

     395        319                 24.0        25.8                 715        626                 14.2        9.3  

Underlying attributable profit to the Group

     1,738        1,867                 (6.9)        (4.8)                 3,605        3,160                 14.1        10.8  

Net capital gains and provisions*

                                                          (248)                 (100.0)        (100.0)  

Attributable profit to the Group (Ex-Popular)

     1,738        1,867                 (6.9)        (4.8)                 3,605        2,911                 23.8        20.3  

Popular

     11                                                     11                                      

Attributable profit to the Group

     1,749        1,867                                            3,616        2,911                             
                                                                                                    

Underlying EPS Ex-Popular (euros)

     0.113        0.122                 (7.8)                          0.235        0.208                 13.1           

Underlying diluted EPS Ex-Popular (euros)

     0.112        0.122                 (7.8)                          0.234        0.207                 13.1           
                                                                                                    

EPS Ex-Popular (euros)

     0.113        0.122                 (7.8)                          0.235        0.191                 23.3           

Diluted EPS Ex-Popular (euros)

     0.112        0.122                 (7.8)                          0.234        0.190                 23.3           

Pro memoria (Ex-Popular):

                                

Average total assets

     1,336,104        1,353,495           (1.3)              1,343,777        1,334,860           0.7     

Average stockholders’ equity

     90,812        91,171                 (0.4)                          90,783        88,100                 3.0           

(*).- In 1H’16, capital gain from VISA Europe disposal (227 million) and restructuring costs (475 million)

 

FINANCIAL REPORT 2017     LOGO   13


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Second quarter 2017 compared to the first quarter

The second quarter attributable profit was 1,738 million (excluding Popular), 7% less than the first quarter of 2016 (-5% in constant euros) because of the contribution to the Single Resolution Fund (146 million net of taxes). Excluding this impact, profit was in line with the first quarter.

We kept up the good trend in results, excluding the exchange rate impact, as follows:

 

 

Higher gross income, underpinned by net interest income and fee income, reflecting the greater activity and loyalty of our customers. This growth was partly offset by lower gains on financial transactions (-48%) and the contribution to the Single Resolution Fund.

 

 

Operating expenses were under control in all units.

 

 

Loan-loss provisions fell again, and the cost of credit remained below the target announced at the Investor Day.

Second half 2017 compared to the same period of 2016

Attributable profit rose 24% year-on-year. Excluding the negative non-recurring items in the first half of 2016, the increase was 14% and 11% in constant euros. The performance of the main lines is set out below, with all changes without the exchange rate impact.

LOGO  Gross income

 

 

The structure of our gross income, where net interest income and fee income account for 95% of total revenues, well above the average of our competitors, continues to enable us to grow in a consistent and recurring way. Gross income increased 7%, as follows:

 

 

Net interest income rose 7%, due to greater lending and higher deposits, mainly in developing countries, and management of spreads.

All units increased their net interest income except for Spain, because of the impact of reduced volumes and interest rate pressure on loans, Portugal, due to sales of public debt and loan portfolios in 2016, and the US, impacted by the fall in auto finance balances and the change of business mix toward a lower risk profile (higher FICO).

 

 

Fee income was up 11%, a faster pace than in previous years. Greater activity and customer loyalty pushed up fee income in almost all units. Double-digit growth in fee income from commercial and retail banking (85% of the total) as well as from GCB.

 

 

Gains on financial transactions (only 4% of revenues) declined 2%, after a second quarter when they reached the lowest level of the last two years.

LOGO  Operating expenses

 

 

Operating expenses rose 4% as a result of higher inflation in many countries and high levels in developing countries, together with costs linked to regulations and investments in commercial transformation. In real terms and on a like-for-like basis, the Group’s costs were 0.8% lower, with seven units with flat costs or falling. Of note were Spain (-5%), Portugal (-10%), and Poland, SCF and the UK (-1%). The Corporate Centre’s costs fell 5%. Only Argentina’s and Mexico’s rose because of the investment plan announced at the end of 2016, and the US.

In short, we kept up our focus on operational excellence and digitalisation in order to remain a reference in the sector in terms of efficiency, while we continued to enhance the customer experience.

 

LOGO

 

14   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Consolidated financial report

 

    

 

LOGO

LOGO  Loan-loss provisions

 

 

Loan-loss provisions fell 6%, enabling us to keep on improving the credit quality ratios of our businesses. By country:

 

 

Significant reductions in all euro zone units and Poland, as well as the US, UK and Chile. Particularly striking is the UK with a cost of credit close to zero.

 

 

Latin America remained broadly stable within a context of greater lending. Of note was Brazil, where loan-loss provisions fell for the third quarter running.

LOGO  Other results and provisions

 

 

Other results and provisions were 1,603 million negative, higher than in 2016. This item records different kinds of provisions, as well as capital gains, capital losses and assets impairment.

LOGO  Profit and profitability

 

 

Pre-tax profit rose 16% and underlying attributable profit 11%. The difference was due to the higher tax rate of 34% (31% in the first half of 2016).

 

 

One-offs for restructuring costs amounting to 475 million were recorded in the second quarter of 2016 and a capital gain from the disposal of the stake in VISA Europe (227 million). Including these non-recurring factors, attributable profit rose 24% (20% in constant euros).

 

 

RoTE was 11.71%, RoRWA 1.47% and earnings per share (EPS) 0.235. All were higher year-on-year, with earnings per share up 23% (+13% the underlying).

Results including Banco Popular

 

 

Banco Popular and its subsidiaries have been consolidated into the accounts of Grupo Santander since its acquisition on June 7, 2017, and thus, its contribution to the Group is not significant (11 million), making the Group’s total attributable profit 3,616 million in the first half. The profitability ratios did not register significant changes.

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   15


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JANUARY - JUNE    » Consolidated financial report

 

    

 

LOGO  Balance sheet excluding Popular

     million

 

 

 

Assets    30.06.17      30.06.16      Change
amount
     %      31.12.16  

Cash, cash balances at central banks and other demand deposits

     74,404        65,368        9,036        13.8        76,454  

Financial assets held for trading

     130,516        157,497        (26,981)        (17.1)        148,187  

Debt securities

     36,634        45,077        (8,443)        (18.7)        48,922  

Equity instruments

     18,890        14,237        4,653        32.7        14,497  

Loans and advances to customers

     11,987        8,747        3,240        37.0        9,504  

Loans and advances to central banks and credit institutions

     6,182        2,161        4,021        186.1        3,221  

Derivatives

     56,823        87,275        (30,452)        (34.9)        72,043  

Financial assets designated at fair value

     40,831        42,846        (2,015)        (4.7)        31,609  

Loans and advances to customers

     19,768        13,928        5,840        41.9        17,596  

Loans and advances to central banks and credit institutions

     16,796        24,810        (8,014)        (32.3)        10,069  

Other (debt securities an equity instruments)

     4,267        4,108        159        3.9        3,944  

Available-for-sale financial assets

     125,286        116,385        8,901        7.6        116,774  

Debt securities

     120,350        111,672        8,678        7.8        111,287  

Equity instruments

     4,935        4,713        222        4.7        5,487  

Loans and receivables

     821,523        842,878        (21,355)        (2.5)        840,004  

Debt securities

     14,782        13,672        1,110        8.1        13,237  

Loans and advances to customers

     746,877        760,781        (13,904)        (1.8)        763,370  

Loans and advances to central banks and credit institutions

     59,863        68,425        (8,562)        (12.5)        63,397  

Held-to-maturity investments

     13,789        4,820        8,969        186.1        14,468  

Investments in subsidaries, joint ventures and associates

     5,211        3,411        1,800        52.8        4,836  

Tangible assets

     21,953        26,314        (4,361)        (16.6)        23,286  

Intangible assets

     28,265        29,146        (881)        (3.0)        29,421  

o/w: goodwill

     25,707        26,541        (834)        (3.1)        26,724  

Other assets

     51,768        54,241        (2,473)        (4.6)        54,086  

Total assets

     1,313,545            1,342,906                (29,361)                      (2.2)                  1,339,125  

Liabilities and shareholders’ equity

                                            

Financial liabilities held for trading

     94,740        118,582        (23,842)        (20.1)        108,765  

Customer deposits

     15,839        8,755        7,084        80.9        9,996  

Debt securities issued

     0               0                

Deposits by central banks and credit institutions

     777        960        (183)        (19.0)        1,395  

Derivatives

     57,636        87,254        (29,618)        (33.9)        74,369  

Other

     20,489        21,613        (1,124)        (5.2)        23,005  

Financial liabilities designated at fair value

     53,789        48,548        5,241        10.8        40,263  

Customer deposits

     26,838        25,425        1,413        5.6        23,345  

Debt securities issued

     3,049        2,995        54        1.8        2,791  

Deposits by central banks and credit institutions

     23,900        20,127        3,773        18.7        14,127  

Other

     0        1        (1)        (59.5)         

Financial liabilities measured at amortized cost

     1,023,405        1,031,650        (8,245)        (0.8)        1,044,240  

Customer deposits

     656,845        637,723        19,122        3.0        657,770  

Debt securities issued

     208,763        227,991        (19,228)        (8.4)        226,078  

Deposits by central banks and credit institutions

     131,793        138,366        (6,573)        (4.8)        133,876  

Other

     26,004        27,570        (1,566)        (5.7)        26,516  

Liabilities under insurance contracts

     644        644        (0)        (0.1)        652  

Provisions

     14,157        15,174        (1,017)        (6.7)        14,459  

Other liabilities

     25,847        27,962        (2,115)        (7.6)        28,047  

Total liabilities

     1,212,582        1,242,560        (29,978)        (2.4)        1,236,426  

Shareholders’ equity

     107,554        103,637        3,917        3.8        105,977  

Capital stock

     7,291        7,217        74        1.0        7,291  

Reserves

     97,533        94,303        3,230        3.4        94,149  

Attributable profit to the Group

     3,605        2,911        694        23.8        6,204  

Less: dividends

     (875)        (794)        (81)        10.2        (1,667)  

Accumulated other comprehensive income

     (18,769)        (15,027)        (3,742)        24.9        (15,039)  

Minority interests

     12,177        11,736        441        3.8        11,761  

Total equity

     100,963        100,346        617        0.6        102,699  

Total liabilities and equity

     1,313,545        1,342,906        (29,361)        (2.2)        1,339,125  

 

16   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Consolidated financial report

 

    

 

LOGO  GRUPO SANTANDER BALANCE SHEET

 

LOGO

In the second quarter, without the exchange rate impact and excluding Banco Popular, lending remained stable, while funds increased 3%.

 

LOGO

In relation to June 2016 and excluding the exchange rate impact and Popular:

 

   

Gross loans excluding repos increased 1% with rises in retail banking and in 6 of the 10 core units.

 

   

Funds rose 8%, spurred by demand deposits and mutual funds. Growth in 9 of the 10 core units.

 

LOGO

Popular’s contribution in the second quarter was €82,589 million of loans and €64,814 million of deposits (increases in the perimeter of 10% and 8.5%, respectively).

Loans and deposits performance (excluding Popular)

The appreciation/depreciation against the euro of the different currencies in which the Group operates had an impact on the evolution of the Group’s customer balances of about 3% both in the quarter and year-on-year.

LOGO  Gross customer lending

Gross customer loans excluding repos showed a balanced structure: individuals (47%), consumer credit (17%), SMEs and companies (24%) and GCB (12%).

 

 

Over the first quarter of 2017, lending excluding the exchange rate impact remained stable, as follows by countries:

 

 

Growing or stable in all units, except for Chile (-1% in an environment of lower growth in lending).

 

 

Of note was Argentina (+15%), benefiting from a one-off transaction, and SCF (+3%) with growth in most countries, particularly the Nordic countries, France, Italy and Portugal.

 

 

In relation to June 2016 and eliminating the exchange rate impact, total Group lending was 1% higher:

 

 

Increases in six of the 10 core countries, with significant growth in Argentina, SCF, Brazil and Poland.

 

 

Falls in Spain (-4%) and Portugal (-4%), excluding Popular’s acquisition, mainly due to balances in institutions and mortgages in Spain and the sale of a portfolio in Portugal. Lending in the US also declined (-6%), because of the outflow of balances in institutions and large companies.

LOGO  Customer funds

 

 

In the second quarter, total funds (deposits excluding repos and including mutual funds) rose 3% excluding the exchange rate impact. Growth in Brazil (+10%), Argentina (+8%), Spain (+5%), Mexico (+4%) and Portugal (+2%), Chile (+2%) and the UK (+1%). The only drop was in the US, which declined 5%, due to reduced government and large companies’ balances.

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   17


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Growth of 8% over June 2016, excluding the exchange rate impact, as follows:

 

 

The strategy of loyalty and management of funding costs helped produce a 12% increase in demand deposits and 13% in mutual funds and a 6% fall in time deposits.

 

 

The funds’ structure was as follows: demand deposits (60%), time (21%) and mutual funds (19%).

 

 

Growth in the nine of the 10 core units. The largest rise was in Argentina (+70%, partly due to Citibank’s incorporation), while most of the other units grew by more than 5%.

 

 

As well as capturing deposits, the Grupo Santander attaches strategic importance to maintaining a selective policy of issuance in international fixed income markets, seeking to adapt the frequency and volume of market operations to each unit’s structural liquidity needs, as well as to the receptiveness of each market.

 

 

In the first half, the following Grupo Santander issues (excluding Popular) were made:

 

 

Medium and long-term senior debt of 5,599 million and 4,152 million of securitisations placed in the market.

 

 

Eligible TLAC issues (Total Loss-Absorbing Capacity) to strengthen the Group’s position by a total amount of 10,152 million. (senior non-preferred: 7,647 million, subordinated debt: 1,187 million, preferred shares: 1,319 million).

 

 

Medium and long-term debt maturities amounted to 21,757 million.

 

 

The net loan-to-deposit ratio was 111% (117% in June 2016) and the ratio of deposits plus medium and long term funding to the Group’s loans was 115%, underscoring the comfortable funding structure.

 

LOGO

Evolution including Banco Popular

 

 

Banco Popular contributed, after the adjustments made, 82,589 million of net loans and 64,814 million of deposits, mainly in Spain. They accounted for around 10% and 8.5%, respectively, of the Group’s total after their integration into Banco Santander. Popular also contributed 10,003 million of mutual funds and 8,118 million of other off-balance sheet assets (pension funds and savings insurance).

 

 

Popular’s deposits in Spain fell sharply between 31 December 2016 and the day of its acquisition by Banco Santander (-20,000 million). Mutual funds also dropped, although to a lesser extent (-1,000 million). Loans declined 3,000 million between 31 December 2016 and 7 June 2017.

 

 

After the aquistion, business activity started to stabilise on the assets side, as loans only dropped 1% until 20 July, as well as on the liabilities side, with deposits increasing 5,000 million.

 

18   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Solvency ratios

 

    

 

LOGO   SOLVENCY RATIOS

 

LOGO

The fully loaded CET1 ratio was 10.72% at the end of June, before Banco Popular’s incorporation, up 6 b.p. in the quarter.

 

LOGO

Including Banco Popular and July’s capital increase, this ratio remained at 10.72% as the net impact of both operations was zero.

 

LOGO

Tangible equity per share was 0.5% higher year-on-year at €4.15. Including Popular and the capital increase, €4.18.

 

LOGO

The fully loaded leverage ratio was 5.1%, (4.9% in June 2016). Including Popular and the capital increase, 5.0%.

 

 

We continued to improve our solvency ratios. On a like-for-like basis (excluding Popular), the fully loaded CET1 ratio increased 6 b.p. to 10.72%, 2 b.p. of which came from ordinary generation of profits and management of risk weighted assets, together with some non-recurring negative and positive impacts that, combined, added 4 b.p. The contribution to the Single Resolution Fund had an impact of -3 p.b. on this ratio.

 

 

This continued improvement in the capital ratios reflects the different measures taken by the Group, including improving and deepening a more active culture of managing capital at all levels.

 

 

When calculating the ratio 178 million was deducted for the remuneration of the contingent-convertible preferred shares, as well as treasury stock, which at the end of June was irrelevant.

Solvency ratios including Banco Popular

 

 

On 30 June, following Banco Popular’s incorporation, the Group’s fully loaded CET1 ratio at the end of the second quarter was 9.58%.

 

 

In July, Banco Santander made a capital increase to reinforce and optimise the Bank’s equity structure so as to adequately cover the acquisition of 100% of Banco Popular’s share capital. This transactions contributes 114 b.p. to the Group’s fully loaded CET1, thus the net impact of the acquisition and the capital increase was neutral.

 

 

In regulatory terms, the total proforma capital ratio was 14.64% and the phase-in CET1 12.08%. The minimum ratios required by the European Central Bank for Grupo Santander on a consolidated basis for 2017 are 11.25% for the total capital ratio and 7.75% for the CET1.

 

LOGO  Eligible capital (excluding-Popular). June 2017

     million

 

 

      Phase-in          Fully-loaded  

CET1

     70,194        61,877  

Basic capital

     72,934        68,941  

Eligible capital

     85,960        82,945  

Risk-weighted assets

     576,947        576,947  
                   

CET1 capital ratio

     12.17        10.72  

T1 capital ratio

     12.64        11.95  

Total capital ratio

     14.90        14.38  

 

LOGO  Eligible capital proforma*. June 2017

     million

 

 

      Phase-in          Fully-loaded  

CET1

     76,091        67,523  

Basic capital

     78,558        74,587  

Eligible capital

     92,283        89,273  

Risk-weighted assets

     630,130        630,130  
                   

CET1 capital ratio

     12.08        10.72  

T1 capital ratio

     12.47        11.84  

Total capital ratio

     14.64        14.17  

(*) Including Banco Popular and the capital increase completed on 27 July 2017

 

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   19


Table of Contents

JANUARY - JUNE    » Risk management

 

    

 

LOGO   RISK MANAGEMENT

 

LOGO

The Group’s NPL ratio and cost of credit were 3.55% and 1.19%, respectively, excluding Banco Popular. These indicators continued to maintain their favourable trend. The NPL ratio was 74 b.p. lower year-on-year, (-20 b.p. quarter-on-quarter) and the cost of credit remained stable.

 

LOGO

Loan-loss provisions were 6% lower year-on-year, on a like-for-like basis and isolating the forex impact, and coverage stood at 73%.

 

LOGO

Banco Popular’s NPL ratio was 20% at the end of June and the coverage ratio 61%.

 

LOGO  Credit risk management excluding Popular

Non-performing loans (excluding Banco Popular) stood at 29,745 million at the end of June, 8% lower than in the first quarter and 18% year-on-year. The NPL ratio was 3.55% (-74 b.p. year-on-year; -20 b.p. quarter-on-quarter).

Loan-loss provisions amounted to 21,625 million (coverage of 73%, at constant perimeter). In order to properly view this figure, it should be remembered that the NPL ratios of the UK and Spain are affected by the weight of mortgage balances, which require fewer provisions as they have guarantees.

The cost of credit was 1.19%, meeting the target set and remaining broadly stable in the last few quarters.

 

LOGO  Credit risk management (excluding Popular)

     million

 

 

      30.06.17      30.06.16      Var.%      31.12.16  

Non-performing loans

     29,745        36,291        (18.0)        33,643  

NPL ratio (%)

     3.55        4.29           3.93  

Loan-loss allowances

     21,625        26,317        (17.8)        24,835  

For impaired assets

     13,041        17,667        (26.2)        15,466  

For other assets

     8,585        8,650        (0.8)        9,369  

Coverage ratio (%)

     72.7        72.5           73.8  

Cost of credit (%)

     1.19        1.19                 1.18  
 

 

The NPL and coverage ratios of the main countries where the Group operates are set out below:

 

 

Spain continued with positive performance. Its NPL ratio was 4.99% (-23 b.p. in the quarter) and coverage 46%.

The Real Estate unit in Spain ended June with a NPL ratio of 91% and coverage of 53%.

 

 

Santander Consumer Finance’s NPL ratio was 2.61%. This was 1 b.p. lower than in the first quarter of 2017. Coverage was 106%.

 

 

In Poland the NPL ratio improved to 4.66% (-54 b.p. in the quarter), mainly due to the good performance of the portfolio of companies and the sale of non-performing loans of SMEs and individuals. Coverage was 67%.

 

 

Portugal’s NPL ratio was 80 b.p. lower in the quarter at 7.67%, largely due to portfolio sales. Coverage was 60%.

 

 

In the United Kingdom the NPL ratio was 1.23% (-8 b.p. in the quarter). The various portfolios continued to perform well, particularly mortgages and companies. Coverage was 33% (bearing in mind that 79% of the balance are mortgages).

 

 

In Brazil the NPL ratio remained stable at 5.36%. Coverage was 96%, up from 93% at the end of 2016.

LOGO  Non-performing loans by quarter (excluding Popular)

     million

 

 

     2016               2017  
      1Q      2Q      3Q      4Q                1Q      2Q  

Balance at beginning of period

     37,094        36,148        36,291        34,646             33,643        32,158  

Net additions

     1,668        2,221        1,763        1,710             1,583        2,255  

Increase in scope of consolidation

     13        664        21        36             18         

Exchange rate differences and other

     72        869        (44)        315             536        (854)  

Write-offs

     (2,699)        (3,612)        (3,385)        (3,063)                   (3,623)        (3,813)  

Balance at period-end

     36,148                    36,291                    34,646                    33,643                            32,158        29,745  

 

20   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Risk management

 

    

 

 

Mexico’s NPL ratio dropped 19 b.p. in the quarter to 2.58%, thanks to the good performance of mortgages and companies. Coverage was 114%.

 

 

Chile’s NPL ratio rose to 5.00% (+ 7 b.p. in the quarter), due to lower lending by Global Corporate Banking and an increase in consumer credit non-performing loans. Coverage remained at 58%.

 

 

In the United States the NPL ratio was 2.64% (+21 b.p. in the quarter) and coverage 183%.

 

  -

Santander Bank’s NPL ratio was 10 b.p. higher than March 2017 at 1.16%, largely due to the good performance of the companies segment. Coverage was 102%.

 

  -

Santander Consumer USA’s NPL ratio rose to 5.28%, mainly due to the forbearance portfolio. Coverage was 239%.

 

LOGO

 

 

 

LOGO  Credit quality ratios including Banco Popular

 

 

Banco Popular’s non-performing loans stood at  20,969 million, and the NPL ratio was 20%. Loan-loss provisions amounted to 12,689 million (coverage ratio of 61%).

 

 

As a result, the Group’s NPL ratio after integrating Banco Popular was 5.37% and the coverage ratio 68%.

 

 

LOGO  Structural FX ex-Popular

 

 

As regards structural exchange rate risk, Santander maintains a fully-loaded CET1 coverage level of around 100% in order to protect itself from currency movements.

 

LOGO  Market risk excluding Popular

 

 

The risk of trading activity in the second quarter of global corporate banking, measured in daily VaR terms at 99%, fluctuated between 10.6 million and 63.2 million. These figures are low compared to the size of the Group’s balance sheet and activity.

 

 

The average VaR maintained a downward trend in the quarter, although it increased slightly at the end of June. On May 19 there was a one-off rise due to political events in Brazil, which made the markets volatile.

 

 

In addition, there are other positions classified for accounting purposes as trading. The total VaR of trading of this accounting perimeter at the end of June was 28.7million.

LOGO

 

 

 

LOGO  Trading portfolios*. VaR by geographic region

     million

 

     2017             2016  
Second quarter    Average              Latest                Average  
                                     

Total

     22.1        27.0                 19.4  

Europe

     7.1        7.3           9.2  

USA and Asia

     2.0        1.2           1.0  

Latin America

     21.6        24.6           14.2  

Global activities

     0.3        0.2                 0.4  

(*) Activity performance in Global Corporate Banking financial markets

LOGO  Trading portfolios*. VaR by market factor

     million

 

 

First quarter            Min.                Avg.                Max.                Last  

VaR total

     10.6        22.1        63.2        27.0  

Diversification efect

     (2.1)        (9.7)        (39.9)        (5.8)  

Interest rate VaR

     11.8        18.1        70.4        17.1  

Equity VaR

     1.0        2.7        5.9        2.1  

FX VaR

     2.2        7.4        15.7        10.1  

Credit spreads VaR

     2.9        3.7        5.1        3.4  

Commodities VaR

                           

(*) Activity performance in Global Corporate Banking financial markets

 

 

FINANCIAL REPORT 2017     LOGO   21


Table of Contents

JANUARY - JUNE    » Risk management

 

    

 

» REAL ESTATE ACTIVITY

 

 

 

 

The Group reports non-core real estate activity in a separate unit, Real Estate Activity Spain, which includes customer loans that are mainly for real estate promotion, and has a specialised management model, a stake in SAREB, the remaining assets of Metrovacesa, the assets of the former real estate fund and foreclosed assets.

 

 

The Group’s strategy in the last few years has been to reduce these assets, mainly loans and foreclosed assets.

 

 

We are in an environment of stronger economic growth forecast, where unemployment is expected to keep on falling and, as a result, private consumption will rise. The real estate market is gaining traction, as shown by the latest property sale figures and upward house prices. In this context, our Real Estate Activity Spain unit sold units for an amount 34% higher than in the first half of 2016.

LOGO

 

 

 

 

Net lending at the end of June stood at  1,215 million, 35% lower in the first six months and 43% year-on-year. Foreclosed assets and rentals recorded a combined reduction of 12% in the last 12 months.

Real estate activity including Banco Popular

 

 

The sum of Real estate activity Spain and Popular’s exposure is  15,384 million net (coverage of 63%), of which  11,107 million were real estate assets with coverage of 59% and  4,277 million were real estate loans, with coverage of 69%.

 

 

As announced after Banco Popular’s acquisition, the Group aims to reduce the non-productive real estate assets to insignificant levels over a period of less than three years, although it could be significantly shorter.

LOGO  Real estate activity June’17

     million

 

 

     Total Santander Group*  
      Gross
value
     %
Coverage
     Net
value
 

Real estate assets

     27,048        59        11,107  

- Foreclosed

     23,470        64        8,552  

- Rentals

     3,578        29        2,555  

Non-performing real estate loans

     14,000        69        4,277  

Assets + non-performing real estate

     41,048        63        15,384  

(*) Including Banco Santander’s Real Estate Activity Spain and the total real estate assets of Banco Popular’s perimeter

 

22   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Business information

 

    

 

» DESCRIPTION OF THE BUSINESSES

 

 

In 2017 Grupo Santander is maintaining the same general criteria applied in 2016, as well as the business segments, with the following exceptions:

 

 

In the second quarter of 2016, and in order to make it comparable with the same period of 2015, the contribution to the Single Resolution Fund (SRF) of 120 million net was reclassified to “Net capital gains and provisions” from “Other operating results.” In the fourth quarter, this reclassification was reversed. In the information presented here, and in order to facilitate the quarterly comparison, the contribution to the SRF is recorded in “Other operating results”. This change affects the composition of the consolidated Group accounts, Spain, Santander Consumer Finance and Portugal, but not the attributable profit.

 

 

Assigning to the various countries and global segments the capital gains and non-recurring provisions that were being presented in the Corporate Centre. They relate to the second and fourth quarters of 2016 and affect the attributable profit of the units of Spain (-216 million), Santander Consumer Finance (+25 million), Poland (+29 million), United Kingdom (-30 million), United States (-32 million) and, as a counterpart of all of them, the Corporate Centre itself (+231 million). The Group’s total attributable profit does not change.

 

 

Annual adjustment of the perimeter of the Global Customer Relationship Model between Retail Banking and Santander Global Corporate Banking. This change has no impact on the geographic businesses.

The financial statements of each business unit have been drawn up by aggregating the Group’s basic operating units. The information relates to both the accounting data of the units integrated in each segment, as well as that provided by the management information systems. In all cases, the same general principles as those used in the Group are applied.

The operating business areas are structured into two levels:

 

LOGO

Geographic businesses. The operating units are segmented by geographical areas. This coincides with the Group’s first level of management and reflects Santander’s positioning in the world’s three main currency areas (euro, sterling and dollar). The segments reported on are:

 

  LOGO

Continental Europe. This covers all businesses in the area. Detailed financial information is provided on Spain, Portugal, Poland and Santander Consumer Finance (which incorporates all the region’s business, including the three countries mentioned herewith).

 

  LOGO

United Kingdom. This includes the businesses developed by the Group’s various units and branches in the country.

 

  LOGO

Latin America. This embraces all the Group’s financial activities conducted via its banks and subsidiaries in the region. The financial statements of Brazil, Mexico and Chile are set out.

 

  LOGO

United States Includes the holding Santander Holdings USA (SHUSA) and its subsidiaries Santander Bank, Banco Santander Puerto Rico, Santander Consumer USA, Banco Santander International, Santander Investment Securities and the New York branch.

 

FINANCIAL REPORT 2017     LOGO   23


Table of Contents

JANUARY - JUNE    » Business information

 

    

 

LOGO

Global businesses. The activity of the operating units is distributed by the type of business: Retail Banking, Santander Global Corporate Banking and Spain Real Estate Activity.

 

  LOGO

Retail Banking. This covers all customer banking businesses, including consumer finance, except those of corporate banking, which are managed through the Global Customer Relationship Model. The results of the hedging positions in each country are also included, conducted within the sphere of each one’s Assets and Liabilities Committee.

 

  LOGO

Santander Global Corporate Banking (SGCB). This business reflects the revenues from global corporate banking, investment banking and markets worldwide including treasuries managed globally (always after the appropriate distribution with commercial banking customers), as well as equities business.

The acquired perimeter of Banco Popular is temporarily presented separately.

In addition to these operating units, which report by geographic area and by businesses, the Group continues to maintain the area of Corporate Centre. This area incorporates the centralised activities relating to equity stakes in financial companies, financial management of the structural exchange rate position, assumed within the sphere of the Group’s Assets and Liabilities Committee, as well as management of liquidity and of shareholders’ equity via issues.

As the Group’s holding entity, this area manages all capital and reserves and allocations of capital and liquidity with the rest of businesses. It also incorporates amortisation of goodwill but not the costs related to the Group’s central services (charged to the areas), except for corporate and institutional expenses related to the Group’s functioning.

 

The figures of the Group’s various units have been drawn up in accordance with these criteria, and so do not coincide individually with those published by each unit.

 

24   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

LOGO  Net operating income                  s/ 1Q’17                    s/ 1H’16  
     million    2Q’17              %              % w/o FX              1H’17      %          % w/o FX  

Continental Europe

     1,486                 (12.3)        (12.3)                 3,180        6.0        5.5  

o/w: Spain

     545           (26.4)        (26.4)           1,286        5.8        5.8  

Santander Consumer Finance

     614           (0.4)        0.2           1,230        7.4        6.7  

Poland

     212           21.5        18.8           387        6.2        3.8  

Portugal

     128                 (17.2)        (17.2)                 283        (9.9)        (9.9)  

United Kingdom

     821                 15.8        15.9                 1,529        6.8        18.0  

Latin America

     3,475                 (0.8)        2.8                 6,976        37.4        22.4  

o/w: Brazil

     2,269           (5.6)        (0.3)           4,672        51.2        26.1  

Mexico

     553           9.6        4.0           1,058        12.7        17.4  

Chile

     383                 0.5        5.1                 765        15.7        7.5  

USA

     1,035                 (0.7)        2.6                 2,077        (9.9)        (12.6)  

Operating areas

     6,816                 (1.9)        0.4                 13,762        16.5        11.1  

Corporate Centre

     (458)                 (0.4)        (0.4)                 (919)        28.6        28.6  

Total Group (Ex-Popular)

     6,358                 (2.0)        0.5                 12,844        15.7        10.0  

Popular

     43                                            43                    

Total Group

     6,401                 (1.3)        1.1                 12,887        16.1        10.4  
LOGO  Attributable profit to the Group                  s/ 1Q’17                    s/ 1H’16  
     million    2Q’17              %      % w/o FX              1H’17      %      % w/o FX  

Continental Europe*

     694                 (10.2)        (10.1)                 1,468        13.0        12.5  

o/w: Spain*

     241           (33.3)        (33.3)           603        17.1        17.1  

Santander Consumer Finance*

     319           1.7        2.4           633        18.9        18.0  

Poland*

     83           39.7        36.8           142        2.4        0.1  

Portugal

     107                 (14.4)        (14.4)                 233        15.8        15.8  

United Kingdom*

     408                 (2.0)        (2.0)                 824        (2.2)        8.1  

Latin America

     1,050                 0.0        3.5                 2,100        39.4        26.1  

o/w: Brazil

     610           (3.8)        1.5           1,244        57.9        31.7  

Mexico

     187           14.5        8.7           350        21.3        26.4  

Chile

     149                 1.3        5.9                 297        19.7        11.2  

USA

     149                 56.5        60.8                 244        1.5        (1.6)  

Operating areas*

     2,301                 (1.4)        0.3                 4,636        19.2        16.4  

Corporate Centre*

     (563)                 20.4        20.4                 (1,031)        41.5        41.5  

Total Group (Ex-Popular)*

     1,738                 (6.9)        (4.8)                 3,605        14.1        10.8  

Neto de plusvalías y saneamientos

                                                   (100.0)        (100.0)  

Total Group (Ex-Popular)

     1,738                 (6.9)        (4.8)                 3,605        23.8        20.3  

Popular

     11                                            11                    

Total Group

     1,749                 (6.4)        (4.2)                 3,616        24.2        20.7  

(*).- In the units, underlying attributable profit (excluding net capital gains and provisions) in 1H’16

 

 

LOGO  Gross customer loans w/o repos                  s/ 1Q’17                    s/ 1H’16  
     million    2Q’17              %      % w/o FX              1H’17      %      % w/o FX  

Continental Europe

     304,655                 0.6        0.9                 304,655        0.4        0.2  

o/w: Spain

     151,533           0.6        0.6           151,533        (3.7)        (3.7)  

Santander Consumer Finance

     88,919           2.2        2.8           88,919        8.1        8.3  

Poland

     22,158           1.2        1.1           22,158        8.9        3.8  

Portugal

     28,770                 (0.0)        (0.0)                 28,770        (3.8)        (3.8)  

United Kingdom

     235,439                 (2.9)        (0.2)                 235,439        (6.6)        (0.6)  

Latin America

     152,155                 (7.0)        1.0                 152,155        3.0        6.5  

o/w: Brazil

     73,368           (9.6)        0.5           73,368        1.8        6.6  

Mexico

     29,573           (1.4)        1.4           29,573        2.7        2.5  

Chile

     36,359                 (7.4)        (1.2)                 36,359        0.1        2.9  

USA

     80,370                 (6.4)        (0.1)                 80,370        (8.1)        (5.5)  

Operating areas

     772,617                 (2.8)        0.4                 772,617        (2.3)        0.5  

Total Group (Ex-Popular)

     777,897                 (2.8)        0.5                 777,897        (2.2)        0.6  

Popular

     93,101                                            93,101                    

Total Group

     870,998                 8.9        12.5                 870,998        9.5        12.6  
LOGO  Customer funds (deposits w/o repos + mutual funds)             s/ 1Q’17                    s/ 1H’16  
     million    2Q’17              %      % w/o FX              1H’17      %      % w/o FX  

Continental Europe

     338,812                 3.1        3.2                 338,812        8.3        7.9  

o/w: Spain

     239,269           4.5        4.5           239,269        9.4        9.4  

Santander Consumer Finance

     35,486           (0.5)        0.0           35,486        7.6        7.7  

Poland

     26,727           1.3        1.3           26,727        10.5        5.3  

Portugal

     31,857                 1.8        1.8                 31,857        1.6        1.6  

United Kingdom

     208,546                 (2.1)        0.6                 208,546        (1.5)        4.8  

Latin America

     193,366                 (2.0)        6.7                 193,366        11.0        14.9  

o/w: Brazil

     102,676           (1.6)        9.5           102,676        12.2        17.5  

Mexico

     39,730           1.5        4.3           39,730        7.6        7.3  

Chile

     32,677                 (4.6)        1.7                 32.677        4.7        7.7  

USA

     63,745                 (11.2)        (5.3)                 63,745        (3.6)        (0.9)  

Operating areas

     804,469                 (0.8)        2.6                 804,469        5.2        7.9  

Total Group (Ex-Popular)

     804,742                 (0.8)        2.6                 804,742        5.1        7.8  

Popular

     70,570                                            70,570                    

Total Group

     875,312                 7.9        11.6                 875,312        14.3        17.2  

 

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SPAIN*

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS

 

LOGO   The strategies to increase customer capturing and loyalty, means of payment and digital developments are yielding good results.

 

LOGO   Of note, growth in lending to companies (+29% year-on-year in new lending in International Business).

 

LOGO   Solid leadership in the main league tables in Wholesale Banking.

 

LOGO   Record first half in attracting digital customers, close to 3 million, and sharp rise in new digital lending.

 

LOGO   The first half attributable profit was 17% higher year-on-year at €603 million.

 

Commercial activity

 

•   A new 1l2l3 Smart offer was launched, 100% digital and aimed at millennial customers, with tailored products and financing.

 

•   Significant rise in issuance of cards in the first half, with more than a million sold and a credit turnover of 43% year-on-year.

 

•   In companies, good evolution of loans in the second quarter: +29% in new lending in international business and +10% in commercial credit.

 

•   We maintained our solid leadership in Wholesale Banking league tables for products such as cash management, trade and supply chain management.

 

•   All of this has spurred customer loyalty year-on-year (+35% individuals and +20% companies).

 

•   In the digital arena, we are the only bank to offer mobile phone payments with Apple Pay and Samsung Pay (market share in payments of more than 50%). Also strong growth in new digital business: +158% in mortgages, +142% in lending and +73% in foreign trade.

 

 

 

LOGO

 

Business evolution

 

•   The stock of credit remained stable in the second quarter, as new lending continued to recover. New lending grew 13% year-on-year: +30% mortgages and +13% consumer credit.

 

•   Year-on-year and quarter-on-quarter growth in deposits (+20% in demand deposits, in line with our 1l2l3 strategy).

 

•   Mutual funds rose 15% year-on-year. June was a record month for net capturing. Premiums from insurance protection products also rose.

  LOGO

 

Results

 

The second quarter attributable profit was down 33% quarter-on-quarter at 241 million, due to lower gains on financial transactions and the contribution to the Single Resolution Fund (75 million net of taxes).

 

The first half attributable profit was 603 million, double that of the same period of 2016, which was affected by non-recurring results. Underlying profit rose 17%. By lines:

 

•   The good performance of fee income (+14% year-on-year) offset the pressure on net interest income and lower gains on financial transactions. Rises in both, retail banking and GCB.

 

•   Operating expenses continued to fall, the fruit of the efficiency plan in 2016.

 

•   Sharp fall in provisions, which continued to normalise. Further reduction in the cost of credit for the 13th consecutive quarter to 0.33% from 0.45% in June 2016. The NPL ratio dropped to 4.99% (-107 b.p. b.p. year-on-year) and coverage stood at 46%.

  LOGO
  Detailed financial information on page 48

 

*

Ex-Popular

 

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SANTANDER CONSUMER FINANCE

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Year-on-year increase in new loans in our core countries.

 

LOGO   We continued to gain market share, underpinned by a solid business model: diversification, critical mass in key products, efficiency and credit quality.

 

LOGO   Attributable profit of €633% million, 13% more than the underlying profit in the first half of 2016.

 

Commercial activity

 

•   Santander Consumer Finance continued to gain market share in the first half, underpinned by a solid business model: geographic diversification, critical mass in key products, better efficiency than its competitors and a common risk system that enables high credit quality to be maintained.

 

•   The focuses of management in the second quarter were:

 

–  Boost auto finance and consumer credit through agreements with retail distributors as well as producers.

 

–  Strengthen our digital channels.

  LOGO

 

Business evolution

 

•   New lending increased 8% in the first half year-on-year, spurred by auto finance (+10%).

 

•   Growth in the main units, particularly in Italy, France and the Nordic countries (+20%, +13% and +10%, respectively).

 

•   Of note in funds were stable customer deposits at around 35,500 million, something that distinguishes us from our competitors.

 

•   Recourse to wholesale funding was 4,601 million in the first half, via senior issues and securitisations.

 

•   Customer deposits and medium and long-term issues-securitisations placed in the market covered 76% of net lending at the end of June.

  LOGO

 

Results

 

Compared to the first quarter, attributable profit was 2% higher, as the lower provisions and costs were offset by the slight drop in gross income, due to competitive and regulatory pressures.

 

Attributable profit was 633 million in the first half, 13% more than in the first half of 2016, when capital gains of VISA Europe were recorded. Underlying profit rose 18%, as follows:

 

•   Higher gross income, mainly due to net interest income (+7% year-on-year spurred by larger volumes).

 

•   Operating expenses rose less than gross income, which improved the efficiency ratio by 85 b.p. to 44.5%.

 

•   Loan-loss provisions fell 37%. Good performance of the cost of credit thanks to the exceptional situation of portfolios and good management. The NPL ratio was 2.61%, 34 b.p. lower than in the first half of 2016. Coverage stood at 106%.

 

•   The main units by profit are: the Nordic countries (175 million), Germany (151 million) and Spain (115 million).

  LOGO
  Detailed financial information on page 49

 

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POLAND

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Strong focus on management of spreads, revenues and costs in an environment of low interest rates.

 

LOGO   Santander remains focused on mortgages, SMEs, leasing and corporates, and continues to be the market leader in mobile and online banking.

 

LOGO   Attributable profit affected by the extraordinary contribution to the Deposit Guarantee Fund (BGF) and its being non-tax deductible, and the higher impact of the tax on assets.

 

LOGO   On the other hand, profit before tax rose 10% year-on-year fuelled by the good performance of net interest income, fee income, costs and provisions.

 

Commercial activity

 

•   The Bank´s main goal is to become the bank of first choice, responding to and predicting customer expectations. Transformation objectives focus on increasing sales productiveness, cost-efficiency and implementing innovations.

 

•   Santander remains as benchmark bank in innovation and digital channels.

 

•   For the third consecutive year, Bank Zachodni WBK was recognised as the Best Bank in Poland by Euromoney Awards for Excellence, one of the two world’s most prestigious financial sector competitions. The jury pointed out the Bank’s excellent financial results combined with the effective implementation of its digital transformation programme. In addition, Bank Zachodni WBK received the Best Bank in Poland for SMEs award.

 

•   Both, digital and loyal customers rose in the last twelve months. Of note was the increase of 10% in loyal companies.

  LOGO

 

Business evolution

 

•   Loans rose year-on-year backed by the Bank’s target segments: SMEs (+7%) and individuals (+6%). By products, mortgages (+6%), credit cards (+7%) and cash loans (+6%). Corporate lending increased 1% and GCB 10%.

 

•   Deposits increased year-on-year boosted by SMEs (+10%) and individuals (+5%). The continued strategy of reducing the cost of funding reflected the 12% increase in demand deposits and the 8% decline of term deposits. This evolution maintained our solid funding structure (net loan-to-deposit ratio of 90%).

  LOGO

 

Results

 

The second quarter attributable profit of 83 million was 37% higher than the first quarter, backed by revenues and greater collection of dividends, which occurs seasonally in the second quarter.

 

The first half attributable profit was 142 million, 17% lower than in 2016, when non-recurring results were recorded. Excluding them, attributable profit was unchanged affected by the extraordinary contribution to the DGF and its being non-tax deductible, and the higher impact of tax on assets.

 

Profit before taxes was 10% higher due to:

 

•   Revenues increased, boosted by net interest income (+10%) and fee income (+8%), partially offset by lower gains on financial transactions (-55%).

 

•   Costs remained under tight control, presenting a flat evolution, due to slightly higher personnel costs (+3%) and significantly lower general administrative expenses (-5%).

 

•   Lower loan-loss provisions with material improvement in the NPL ratio and the cost of credit. The NPL ratio stood at 4.66% (5.84% in June 2016) and the cost of credit improved to 0.65% (0.75% in June 2016).

  LOGO
  Detailed financial information on page 50

 

28   LOGO     FINANCIAL REPORT 2017


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PORTUGAL*

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS

 

LOGO   Strategy to transform the commercial model in order to improve the quality of service.

 

LOGO   Lending was affected by the sale of portfolios, while deposits continued to grow and focused on demand deposits (+30%).

 

LOGO   Profit was higher than in the first half of 2016 backed by lower costs and provisions, which more than offset the reduced revenues from the sale of loan and ALCO portfolios.

 

Commercial activity

 

•   The Bank is maintaining its strategy of transforming the commercial model, streamlining processes and developing new multi channel distribution solutions in order to improve the quality of customer service and efficiency.

 

•   Activity in banking for individuals continues to be underpinned by the 1|2|3 World programme. This continued to evolve positively, with a strong increase in the number of accounts, credit cards and protection insurance. This was because 51% of customers were not credit card holders, 66% did not have insurance and 25% did not have direct debiting from their accounts.

 

•   The focus in companies remained on increasing the number of customers and the volume of business, with various initiatives such as Santander Advance’s non-financial offer, the launch of new digital platforms and of a 1,600 million credit line to support SMEs. As part of its target to be the reference bank and support the country’s economy, the Top Exporta conference was held in May at which the best exporters were singled out.

 

•   These measures are reflected in the strong growth of the customer base and increased loyalty, (individuals, +23%, companies, +43%). Euromoney recognised the bank as the best in Portugal.

  LOGO

 

Business evolution

 

•   Significant increases in new loans to individuals and companies, notably mortgages, which continued to register market shares of around 19% following the launching of new campaigns.

 

•   This growth is not yet reflected in the year-on-year stock of credit, which fell, as it was partly eroded by the sale of some portfolios. Stable compared to December 2016 and the second quarter.

 

•   Demand deposits increased 30% year-on-year, reflecting the strategy adopted to improve the cost of funding, which fell from 0.51% in June 2016 to 0.25% a year later. Mutual funds up 20%.

  LOGO

 

Results

 

In the second quarter, attributable profit was 14% lower, mainly due to lower gains on financial transactions from the sale of portfolios and the contribution to the SRF.

 

The first half attributable profit was 16% higher year-on-year at 233 million. By lines:

 

•   Gross income affected by lower balances from the sale of loan and ALCO portfolios in 2016.

 

•   Fall in operating expenses from the policy of optimising the commercial structure in order to adjust it to the business environment.

 

•   Recovery of provisions from the sale of loan portfolios. Improved credit quality: NPL ratio of 7.67%, down from the peak of 10.5% after Banif’s incorporation in the middle of 2016.

  LOGO
  Detailed financial information on page 51

 

*

Ex-Popular

 

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UNITED KINGDOM

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Strong business performance, cost discipline and good credit quality supported by still resilient UK macro-economic conditions.

 

LOGO   Solid growth in loans to corporates despite a competitive and uncertain operating environment.

 

LOGO   Digital transformation continued to support operational efficiency and customer experience.

 

LOGO   Higher revenues and broadly stable costs produced an 8% increase in profit before tax.

 

Commercial activity

 

Santander UK is well positioned to succeed despite the more challenging macro environment:

 

•   Leverage the 1|2|3 World strategy, which has transformed our business. Customers increased by 43,000 to 5.2 million since the end of 2016. Retail current account balances were up by £1,500 million, and continue to show positive net inflows.

 

•   We continue to develop our digital proposition: self-service investment platform (Investment Hub), mortgage application serviced via video link and the continued enhancement of our international offering for SMEs.

 

•   Loyal customers continued to increase, and digital customers reached 4.8 million (+11% year-on-year).

 

The implementation of our Banking Reform structure is well advanced, with the chosen model minimising the impact on customers and maintaining long-term flexibility.

  LOGO

 

Business evolution

 

•   Customer lending was broadly flat since the end of 2016, with lending to companies continuing to perform well (up 3%).

 

•   Gross mortgage lending was £11,600 million, including 10,900 first-time home buyers.

 

•   Customer deposits excluding repos increased 5% driven by 1|2|3 World. The strategy of reducing time deposits and growing current accounts continues.

  LOGO

 

Results

 

Second quarter attributable profit of  408 million, similar to that in the first quarter. Good performance of gross income (net interest income and gains on financial transactions) offsetting the increase in provisions, additional conduct remediation charges and taxes.

 

First half attributable profit of  824 million, down 4% from the first half of 2016 when the capital gains of VISA Europe and restructuring costs were recorded. Underlying profit rose 8%. Noteworthy aspects:

 

•   Net interest income up 8% year-on-year, driven by retail liability improvement, partially offset by standard variable rate (SVR) attrition and new asset margin pressures.

 

•   Net fee income was up 6% year-on-year, mainly from increases in banking, credit card and investments fee income.

 

•   Operating expenses were broadly flat, as efficiency improvements absorbed investments in business growth, the continued enhancements to our digital channels and the banking reform costs of £42 million.

 

•   Credit quality remained strong in all loan portfolios. The NPL ratio improved to 1.23%, and the cost of credit remained close to zero.

  LOGO
  Detailed financial information on page 52

 

30   LOGO     FINANCIAL REPORT 2017


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BRAZIL

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   We remained positioned to grow more profitably, and increase loyalty and transactions based on a better customer experience.

 

LOGO   Continued positive trend in customer revenues, due to the good dynamics of almost all fee income lines and net interest income, which grew backed by volumes, spreads and liabilities.

 

LOGO   Loan-loss provisions remained virtually unchanged, maintaining the good evolution in credit management.

 

LOGO   Further improvement in profitability: attributable profit 32% higher year-on-year at € 1,244 million.

 

Commercial activity

 

Of note among the strategic measures taken in the second quarter, all of them based on increasing transactions with customers, were:

 

•   In card business, lending turnover rose for the seventh quarter running. AAdvantage programme cards began to be sold in April, with 80% of cards activated.

 

•   In acquiring business, Getnet continued to perform much better than the market. Total turnover rose 36% and market share increased to 11.4% (+2.5 p.p.).

 

•   In consumer finance, we expanded the new digital model +Negocios to the website and to the goods and services segment.

 

•   The Santander Way app exceeded 6.5 million downloads and 19 million logins a month. It has new functionalities and scored 5 stars in the app markets.

 

•   These measures resulted in double digit growth in the number of loyal and digital customers. The volume of digital transactions also rose.

 

•   Euromoney recognised Santander as the best bank in Brazil.

  LOGO

 

Business evolution

 

•   Lending rose 7% year-on-year, with further market share gains. Loans to individuals rose 11%, consumer finance 20% and to SMEs 7%. Credit growth to SMEs accelerated for the third straight quarter.

 

•   Funds increased, mainly time deposits (+40%), after replacing letras financieras by lower-cost deposits, and mutual funds (+9%).

  LOGO

 

Results

 

Attributable profit of 610 million in the second quarter (+1% quarter-on-quarter), backed by higher commercial revenues, control of costs and lower provisions.

 

First half attributable profit 32% higher year-on-year at 1,244 million. Of note:

 

•   Good performance of net interest income (+14%), mainly due to revenue from funds (+50%) and from loans (+8%), both of them supported by greater volumes and spreads.

 

•   Fee income rose 20%, mainly from cards (+46%), acquiring business (+27%), capital markets (+24%) and current account fees (+22%).

 

•   Costs remained under control. Total operating expenses, however, rose more than inflation in the first half due to the variable components that accompanied the business growth (of note Getnet, which increased with gains in efficiency). The efficiency ratio improved 3.9 p.p. to 35.3%.

 

•   Stable loan-loss provisions and the cost of credit (4.79%) was lower than in the previous three quarters. The NPL ratio (5.36%) and coverage (96%) were also better.

  LOGO
  Detailed financial information on page 54

 

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MEXICO

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Strategy centred on being the main bank of our customers, increasing attraction and loyalty and the use of digital channels.

 

LOGO   Commercial focus on enhancing the offer of the Santander Plus programme.

 

LOGO   The strategy continued to produce double-digit growth in deposits and in lending to SMEs and medium-size firms.

 

LOGO   Attributable profit up 26% year-on-year. Of note net interest income (+14%).

 

Commercial activity

 

New measures were implemented in the second quarter in various segments:

 

•   The commercial strategy continues to drive the use of digital channels, attracting new customers and domiciling payments.

 

•   We added new benefits to the Santander Plus programme and facilitated their inscription via alternative channels such as ATMs and SuperNet, fostering multi channels. So far more than 1.9 million customers have registered, 52% of whom are new.

 

•   Focus on replacing mortgages with the Hipoteca Personal through a temporary promotion. In payroll, we continued the commercial efforts in portability and launched PTU campaigns (employee profit sharing) to capture investments.

 

•   The Fiesta Rewards credit card was re-launched, strengthening its benefits and releasing a new image. Insurance was promoted via ATMs.

 

•   In companies and institutions, we are maintaining the strategy of attracting the payroll of corporate clients and launched a new campaign for SMEs.

 

•   The Select Me programme was launched which seeks to support women, including solutions that help their day-to-day professional development.

  LOGO

 

Business evolution

 

•    All these measures were reflected in a year-on-year rise in lending, both to individuals, which rose 5% (+9% consumer credit, +2% mortgages and +6% credit cards), as well as to companies (+11%) and SMEs (+9%).

 

•   Customer funds also increased, with double-digit growth in current accounts of individuals (+17%) as well as in time deposits.

 

•   Consistent contribution of GCB to business growth and pre-tax profit.

  LOGO

 

Results

 

Attributable profit grew 9% quarter-on-quarter to 187 million, due to the good performance of gross income and stable provisions.

 

The first half attributable profit was 26% higher year-on-year at €350 million. By lines:

 

•   Net interest income rose 14%, due to higher interest rates as well as growth in loans and deposits. Fee income increased 7%, mainly from transactional banking.

 

•   Operating expenses were higher because of new commercial projects to attract customers and increase their loyalty, as well as ongoing investments. Despite this, the efficiency ratio improved to 39.1%.

 

•   Loan-loss provisions increased because of the disposal of non-performing loans in the first and second quarters of 2017.

  LOGO
  Detailed financial information on page 55

 

32   LOGO     FINANCIAL REPORT 2017


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CHILE

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   The bank continued focusing on the quality of customer service and on transforming the branch network (WorkCafé).

 

LOGO   The growth strategy in low risk segments produced further improvements in the quality of the portfolio and in the cost of credit.

 

LOGO   Growth in mutual funds and advisory businesses in Global Corporate Banking, Companies and Institutions drove fee income.

 

LOGO   Attributable profit up 11%, spurred by dynamic commercial revenues, control of costs and provisions.

 

 

Commercial activity

 

The Group maintained its strategy of offering long-term profitability in a scenario of lower spreads and greater regulations:

 

•   The Bank continued to centre on improving the quality of customer attention and transforming the commercial banking segment, particularly in business with medium-high income customers and SMEs.

 

•   The transformation of the traditional network toward a new branch model continued, with the new WorkCafé branches. These branches are more productive than traditional ones and improve customer satisfaction.

 

•   The Worldmember Limited card was launched, focused on high-income clients.

 

•   Digitalisation is producing an increase in digital customers. Their number is now more than 980,000 (+4% year-on-year). Loyal customers also increased (+8% individuals and +12% companies).

 

•   Best Chile recognised the Bank as the Best Company for Employee Financial Future, and Euromoney as Best Bank in Chile and Best Investment Bank in Chile.

  LOGO

 

Business evolution

 

•   Lending rose 3% year-on-year due to high-income clients (+10%) and SMEs (+5%). Also of note was the 10% growth in consumer credit, while mortgages grew at a slower pace after rising extraordinarily in 2015-2016.

 

•   Deposits rose 1%, mainly time deposits, and mutual funds 39% year-on-year.

  LOGO

 

Results

 

The second quarter profit was 149 million (+6% quarter-on-quarter), thanks to the growth in net interest income and gains on financial transactions.

 

The first half profit was 11% higher year-on-year at 297 million, mainly due to the rise in net interest income and fee income, control of costs and lower provisions. By lines:

 

•   Net interest income was up 4%, underpinned by higher volumes in target segments and management of the cost of funds. Gains on financial transactions grew 6% and fee income 11%: that from mutual funds (+15%), insurance (+36%) and financial advisory services (+222%).

 

•   Operating expenses rose 3% as we rolled out the digital strategy and the measures to generate efficiencies began to bear fruit. The efficiency ratio improved to 40.7%.

 

•   Provisions fell, with improvement in the situation of loans to individuals and SMEs. All credit quality indicators improved: cost of credit 1.37%, NPL ratio 5.00% and coverage 58%.

  LOGO
  Detailed financial information on page 56

 

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ARGENTINA

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   The integration of Citibank’s retail banking proceeded according to schedule.

 

LOGO   Focus on Santander Select and Pymes Advance, on exploiting intermediation growth and on becoming a digital bank. Pymes Advance, on exploiting intermediation growth and on becoming a digital bank.

 

LOGO    Attributable profit was 36% higher year-on-year, driven by net interest income and fee income.

Commercial activity and business evolution

 

 

After taking control of Citibank’s retail network on March 31, the priorities are to complete the integration, obtain synergies and enhance customer and employee satisfaction. The impact on the number of customers is very low and less than expected. Including Citibank, our market share is now almost 12%.

 

 

In order to keep on improving the quality of service and strengthen our leadership position, we are maintaining the focus on the multi channel projects, Select and Pymes Advance.

 

 

The branch transformation plan continued, with 259 branches transformed so far (65% of the total network). Penetration of the Santander Río Mobile app increased (646,000 users, 26% of active customers).

 

 

All these actions are reflected in customer satisfaction (the best in the market), growth in loyal customers (+28%) and in digital ones (+16%), increasing cross-selling, loyalty of transaction banking customers and profitability.

 

 

Lending rose 58% year-on-year and deposits 63% (due to demand deposits). These figures have an impact of around 14 p.p. in loans and 20 p.p. in deposits due to Citibank’s entry. Excluding it, there was notable growth in consumer credit and in UVA mortgages indexed to inflation. Santander Río is the leader in new lending in this segment, with a market share of 21%.

Results

Attributable profit was 18% lower in the second quarter than in the first , due to the charges made for speeding up Citibank’s integration.

The first half profit was 36% higher year-on-year at 193 million, including the first three months’ control of Citibank’s retail network:

 

 

The commercial strategy and the greater business volumes boosted net interest income by 63% and fee income by 51%. Of note was fee income from maintaining accounts, securities, mutual funds and foreign currency.

 

 

Operating expenses increased less than gross income, despite the impact of the salary agreement, the expansion of the branch network and investments in transformation and technology. Net operating income rose 46% and the efficiency ratio improved to 56.0%.

 

 

Loan-loss provisions increased in line with lending, which maintained the high credit quality. The NPL ratio was 2.21% and coverage 110%.

 

 

PERU

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Business continued to grow, despite the economic slowdown.

 

LOGO   The first half attributable profit was unchanged year-on-year.

Commercial activity and business evolution

 

 

The strategy remains focused on the corporate segment, large companies and the Group’s global customers.

 

 

The auto finance company continued to consolidate its activity, with double digit growth in revenues and a gain in market share.

 

 

Lending was 1% higher year-on-year.

Results:

 

 

The second quarter profit was 29% higher than the first quarter’s, spurred by higher gross income and lower costs.

 

 

The first half profit was 18 million. Gross income was down 3% due to reduced fee income from the lower activity in infrastructures, which was offset by higher gains on financial transactions. Costs were held and the efficiency ratio was 31.5%.

 

 

High credit quality (NPL ratio of 0.55% and very high coverage), which lowered the cost of credit.

 

34   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

URUGUAY

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   The Group continued to be the country’s leading private sector bank, focusing on retail banking and improving efficiency and the quality of service.

 

LOGO   Lending grew to target segment (SMEs) and products (consumer credit).

 

LOGO   Attributable profit rose undepinned by commercial revenues.

Commercial activity and business evolution

The following commercial actions were developed in the first half:

 

 

Santander continues to focus on improving customer satisfaction and increasing customer loyalty. The Verano Select Experience, a new way of relating to our customers, was launched in the first quarter and is having a big impact on our Select clients.

 

 

As part of the process to digitalise and modernise channels, we launched the Buzonera Inteligente. These on-line deposit terminals cover 70% of the bank’s network. The finance companies launched the second version of the app, via which customers can access all services, including loans. This element distinguishes us from our competitors.

 

 

We continued to innovate and in May opened a new centre specialised in mortgages and auto finance, transforming a traditional branch with a specialized lay out.

 

 

We continued to advance in our growth strategy for digital customers (153,000 at the end of June, +41%). Digital penetration reached 43%, up from 33% in 2016.

 

 

Total lending declined 8%, impacted by the peso’s appreciation on foreign currency balances and a strategy that favours capital and profitability. Consumer credit and credit cards, however, grew 15%. Deposits fell 17%, due to the drop in demand deposits caused by the outflow of non-resident deposits and the strategy of lowering the cost of funds captured.

Results

Attributable profit was 5% higher than the first quarter, underpinned by gross income and stable costs.

The first half profit was 18% higher year-on-year at 56 million, driven by:

 

 

Net interest income (+10%) and fee income (+10%), coupled with operating expenses increasing at below the inflation rate, thanks to the ongoing efficiency plan. The efficiency ratio continued to improve, to 48.2% (-2.6 p.p. year-on-year).

 

 

Loan-loss provisions dopped 6%, the NPL ratio remained at a low level (1.84%), coverage was 153% and the cost of credit 1.79%.

LOGO   COLOMBIA

LOGO   Our bank in Colombia focuses on growing business with Latin American companies, multinational companies, international desk and large and medium-sized local companies. We also provide treasury solutions, risk coverage, foreign trade and confirming, as well developing investment banking products and supporting the country’s infrastructure plan.

LOGO   Premier Credit, the auto finance company, focused on increasing its volume of operations by signing commercial agreements with dealer networks. It launched the project that will give Banco Santander de Negocios Colombia the capacity to finance loans originated by Premier Credit.

LOGO   The first half posted gross income of 13 million and an attributable profit of 3 million.

 

FINANCIAL REPORT 2017     LOGO   35


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

UNITED
STATES*

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   SHUSA passed the Federal Reserve stress test, after which its Board of Directors approved the payment of dividends to begin.

 

LOGO   Santander Bank focused on improving profitability by optimising the balance sheet and increasing efficiency.

 

LOGO   Santander Consumer USA, focus on changing the business mix and building its prime loans origination platform, including Chrysler.

 

LOGO   First half 2017 attributable profit of €244 million, broadly stable year-on-year impacted by the change of business mix and costs still high. Quaterly, attributable profit rose for the second straight quarter.

 

Commercial activity

 

•   Santander US, which includes Santander Bank, Santander Consumer USA, Banco Santander International (Miami) and Puerto Rico, continued to make progress achieving its regulatory goals, and in its transformation programme.

 

•   SHUSA passed the Federal Reserve stress test, quantitatively (core capital ratio of 12.4% under the adverse scenario, and above the 4.5% required minimum) as well as qualitatively. The Fed did not object to the bank’s capital plan, including the payment of dividends for the first time since 2011.

 

•   At Santander Bank we remain focused on improving the customer experience, enhancing its product offerings and digital channels. Of note in the second quarter was the launching of a new credit card for retail customers, Apple Pay, and a new cash management platform, Treasury Link, for commercial customers.

 

•   Santander Consumer USA’s strategy is centred on optimizing the performance of assets retained on the balance sheet, lowering its cost of funds, and realize the full value of its agreement with Fiat Chrysler.

  LOGO

 

Business evolution

 

•   Deposits slightly lower year-on-year following the slowdown in the second quarter, mainly because of the outflow of institutional deposits and large companies.

 

•   Loans fell 6% year-on-year, driven by the sale of the consumer lending portfolio from Santander Consumer USA during 2016, reduction of commercial loan originations at Santander Bank and disciplined pricing targeted at improving profitability.

 

•   Santander Bank’s net interest margin increased to its highest level since 2014, reaching 2.66% in the second quarter of 2017.

  LOGO

 

Results

 

Second quarter attributable profit of €149 million, rose for the second straight quarter (61% quarter-on-quarter).

 

First half attributable profit of 244 million, down 2%, as follows:.

 

•   Gross income fell, impacted by lower net interest income due to a change of business mix towards a lower risk profile at Santander Consumer USA, partly offset by lower provisions.

 

•   Santander Bank benefited from the rise in interest rates and its lower cost of funds following balance sheet optimization efforts in 2016.

 

•   Operating expenses rose due to investments in Santander Consumer USA, as Santander Bank’s costs remained broadly flat.

 

•   Loan-loss provisions fell 7% as a result of good performance in Santander Bank as well as in Santander Consumer USA.

  LOGO
*Ex-Popular   Detailed financial information on page 57

 

36   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

CORPORATE CENTRE

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS

 

LOGO   The centre’s objective is to contribute value-added to the operating units, transferring the Group’s best practices. It also develops functions related to financial and capital management.

 

LOGO   Gross income hit by higher costs associated with hedging of exchange rates, which have a positive impact on the business areas.

 

LOGO   Operating expenses were 4% lower after adopting streamlining and simplification measures in the second quarter of 2016.

Strategy and functions

The corporate centre contributes value to the Group in various ways:

 

 

It makes the Group’s governance more solid, through global control frameworks and supervision, and making strategic decisions.

 

 

Fostering the exchange of best practices in management of costs and economies of scale. This enables us to be one of the most efficient banks.

 

 

By sharing the best commercial practices, launching global initiatives and driving digitalisation, the Corporate Centre contributes to the Group’s revenue growth.

It also develops functions related to financial and capital management, as follows

 

 

Financial Management functions:

 

 

Structural management of liquidity risk associated with funding the Group’s recurring activity, stakes of a financial nature and management of net liquidity related to the needs of some business units.

 

 

This activity is carried out by diversifying the different funding sources (issues and other), maintaining an adequate profile at each moment in volumes, maturities and costs. The price at which these operations are made with other Group units is the market rate (euribor or swap) plus the premium, which in the concept of liquidity, the Group supports by immobilising funds during the term of the operation.

 

 

Interest rate risk is also actively managed in order to soften the impact of interest rate changes on net interest income, conducted via derivatives of high credit quality, very liquid and low consumption of capital.

 

 

Strategic management of the exposure to exchange rates on equity and dynamic on the countervalue of the units’ results in euros for the next 12 months. Net investments in equity are currently covered by 20,609 million (mainly Brazil, UK, Mexico, Chile, US, Poland and Norway) with different instruments (spot, forex, forwards).

 

 

Management of total capital and reserves: capital allocated to each of the units.

 

 

Lastly, and marginally, the Corporate Centre reflects the stakes of a financial nature that the Group makes under its policy of optimising investments.

Results

Second quarter loss of 563 million, 20% more than the first quarter due to other results and lower tax recovery.

First half loss of 1,031 million, higher than in the first half of 2016 because of the costs associated with exchange rate hedging, whose positive impact is reflected in the business areas and less recovery of taxes.

In addition, net interest income was hit by higher financial costs due to the issues made.

Operating expenses, on the other hand, were down as a result of the streamlining and simplification measures adopted in the second quarter of 2016.

LOGO  Corporate Centre, million

 

 

      2Q’17                1Q’17                Var.%                1H’17                1H’16                Var,%  

Gross income

     (340)        (341)        (0.1)        (681)        (468)        45.5  

Net operating income

     (458)        (460)        (0.4)        (919)        (714)        28.6  

Underlying attributable profit to the Group

     (563)        (468)        20.4        (1,031)        (729)        41.5  

Attributable profit to the Group

     (563)        (468)        20.4        (1,031)        (915)        12.7  

Detailed financial information on page 58

 

FINANCIAL REPORT 2017     LOGO   37


Table of Contents

JANUARY - JUNE    » Information by global business

 

    

 

RETAIL

BANKING

 

         LOGO

 

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Continued transformation of our commercial model into a model that is increasingly Simple, Personal and Fair.

 

LOGO   Focus on three main priorities: customer loyalty and satisfaction, digital transformation and operational excellence.

 

LOGO   The Group had 16.3 million loyal customers and 23.0 million digital ones at the end of June. Of note was the launching of Openbank, the first fully digital Spanish bank

 

LOGO   Euromoney chose Santander as the Best Bank in the World for SMEs for the second straight year, and Best Bank in Latin America and in five countries where it operates.

 

Commercial activity

 

Santander maintains a clear and consistent commercial transformation strategy. The three main drivers of the transformation programme are:

 

1.  Continuously improve customer loyalty and satisfaction.

 

2.  Drive the digital transformation of our channels, products and services.

 

3.  Keep on improving customer satisfaction and their experience, improving operational excellence, with new processes that are simpler, more efficient and omnichannel.

 

Euromoney named Santander for the second year running the best bank for SMEs. We were also recognised as the best bank in Latin America and in five countries (Brazil, for the first time, Chile, Poland, Portugal and Puerto Rico).

 

Of note in the second quarter were:

 

•   In customer loyalty, the 1l2l3 strategy and Santander Plus in Mexico continued to be consolidated in most countries. For example, in Spain the 1l2l3 Smart account for millenials (available to those aged between 18 and 31) has already captured more than 90,000 accounts since its launch in April.

 

•   Santander continues to be a reference bank in launching innovative products tailored to customer needs. As an example, the Select Me programme in Mexico offers products and services aimed to support women.

 

•   The marketing of the cards of various loyalty programmes with airlines is being well received (American Airlines, AAdvantage in Brazil and Argentina, the Santander Aeroméxico in Mexico and WorldMember Limited in Chile).

 

•   Of note in digitalisation was the launch of Openbank, the first fully digital Spanish bank, with one of the sector’s most complete, flexible and agile platforms. It has a full range of products with customized, year-round service, 24x7.

 

•   Products and services marketed in different channels (branches, ATMs, apps, websites, etc.) are being enhanced in all markets.

 

LOGO

 

LOGO

 

Results (in constant euros)

 

  The first half attributable profit was 16% higher at 3,755 million, due to growth of 7% in net interest income and 11% in fee income, and lower provisions.

 

•   Profit was 11% more than the first quarter, with the same qualitative comments by lines.

 

 

LOGO

  Detailed financial information on page 59

 

38   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Information by global business

 

    

 

GLOBAL CORPORATE BANKING

 

         LOGO

  

LOGO   FIRST HALF HIGHLIGHTS (changes in constant euros)

 

LOGO   Santander confirmed its leadership in Latin America, Spain and Portugal in the first half, and also it strengthened its reference position in cash management and export finance.

 

•  Attributable profit of  1,024 million (+24%).

 

•  Growth in gross income and control of costs, underpinned by the strength of our business model.

 

Commercial activity and business evolution

 

•   Corporate Finance: record six months in placement of shares, with strong activity in Europe and Latin America. Of note in Continental Europe was our participation in five of the year’s largest capital increases: Unicredit, Deutsche Bank, Credit Suisse, EDP and Amundi, In Latin America, we took part on the three biggest operations: CCR and Lojas Americanas in Brazil and José Cuervo in Mexico.

 

•   Cash Management: in Europe and Latin America we continued to be supported by our regional platform Santander Cash Nexus.

 

•   Export Finance: the Group maintained its leadership position in Latin America, increasing the mandates won in new markets such as the Middle East.

 

•   Trade & Working Capital Solutions: notable rise in mandates in both our core countries as well as in others, particulary in Receivables.

 

•   Debt capital markets: Santander maintained its leadership position in Latin America and Spain and Portugal, while strengthening its position in euro, sterling and dollar markets. Of note in Latin America was the placement of the Republic of Chile’s $2,000 million bond and the issues of ENAP, Energuate and YPF, among others. Also noteworthy was the Bank’s increasing role in dollar issues such as that of the Coca Cola Company, where Santander played a key role, or more recently American Tower.

 

•   Syndicated corporate loans: Santander continued to play a significant role in the main corporate transactions. Of note was the leadership role in Chemchina’s acquisition of Syngenta and the $4,200 million loan to Fresenius to purchase Akron in the US.

 

•   Structured financing: Santander maintained its leadership in Latin America, Spain and the UK. Noteworthy was the financing for Zuma to build wind power parks in Mexico and the M6 motorway in the UK, the largest M&A operation on infrastructure assets in the country.

 

•   Markets: positive evolution of revenues from sales with strong growth in Spain. Greater year-on-year contribution in management of books, notably in the UK, Mexico, Spain and Portugal and Brazil.

 

LOGO

 

 

LOGO

 

Results (in constant euros)

 

The second quarter attributable profit was 30% down over the first quarter, mainly due to lower gains on financial transactions. Commercial revenues, on the other hand, rose 3%, with excellent performance of fee income (+11%).

 

The first half profit was 24% higher year-on-year at  1,024 million.

 

•   Gross income increased due to corporate finance and global markets due to the good performance of Mexico, UK and, particularly, Spain. This evolution more than offset the loss of DVA as a result of the contraction of the Group’s cost of risk. Global Transaction Banking results remained unchanged.

 

•   Operating costs declined 1%, and provisions were also lower, particularly in the UK, US and Brazil.

 

LOGO

  Detailed financial information on page 59

 

 

FINANCIAL REPORT 2017     LOGO   39


Table of Contents

JANUARY - JUNE    » Corporate Governance

 

    

 

» Corporate Governance

 

 

Santander has a solid system of corporate governance, based on a strong culture and values and an adequate control of risks, which ensures that management is aligned with the interests of our shareholders, investors, employees, suppliers, customers and other stakeholders.

 

LOGO

LOGO   Changes in the board’s composition and its committees

 

LOGO

The Bank’s AGM ratified on April 7 the appointment of Ms. Homaira Akbari as an independent director as she meets the requirements established in Article 529 duodecies, section 4 of the Law on Corporations.

 

LOGO

On June 26, the board, at the proposal of the appointments committee, agreed to appoint Ms. Homaira Akbari and Mrs Esther Giménez-Salinas y Colomer members of the auditing committee and the risk supervision, regulation and compliance committee, respectively, in place of Mr. Juan Miguel Villar Mir, who resigned from both committees on this same date.

LOGO   Other appointments

 

LOGO

The following senior management appointments were made during the first half:

 

LOGO

Jennifer Scardino, senior executive vice president, head of Global Communications and deputy head of the Communications, Corporate Marketing and Research division, as of March 31.

 

LOGO

Keiran Foad, senior executive vice president and deputy chief risk officer, as of June 14.

 

LOGO

José María Linares, senior executive vice president and head of Santander Global Coprorate Banking, as of June 14.

 

LOGO

Lindsey Argalas, senior executive vice president and head of Santander Digital and chief digital and innovation officer. Her appointment is subject to the supervisor’s authorisation.

 

40   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Corporate Social Responsibility

 

    

 

» Corporate Social Responsibility

 

 

Santander is committed to helping people and businesses prosper

 

LOGO

Grupo Santander continued to develop new measures within its corporate social responsibility commitment. The main ones in the second quarter were:

LOGO   Support for higher education, entrepreneurship and job creation

 

LOGO

Santander Universities, in cooperation with Crue Universidades Españolas and CEPYME, launched the sixth edition of the Santander work experience in SMEs scholarship programme which aims to complement the training of university students, bringing them closer to the professional sphere and helping them onto the job market. The latest programme enables 5,000 students to gain paid work experience in SMEs throughout Spain.

 

LOGO

Santander, via Santander Universities, sponsored for the second year running the INNOVATEChina international competition, which has become one of the references at global level for MBA students who want to expound their ideas and business models on the future of financial services.

LOGO   Investment in the community

 

LOGO

Ana Botín, closed the IX Meeting of the Bank’s Social Projects in Spain, which rewarded the 11 winning projects chosen by employees from the 320 initiatives of the 274 participating entities.

 

LOGO

Each winner received  39,807 from the fund created with the cooperation of more than 2,500 Santander employees in Spain. The Bank also co-financed the selected projects and matched the amount contributed by employees. The fund has collected  437,880 and helped 7,653 people. In its nine editions, 60 initiatives have been supported and more than 30,000 people helped.

 

LOGO

During the We are Santander Week, which involves all the Group’s employees, the Fourth Big Collection of Food was held, in favour of the Red Cross. This event gives the Group’s professionals the opportunity to show their solidarity spirit and contribute to improving the life of the most needy. More than 60,000 kg of basic products were delivered to the NGOs that took part in this initiative.

LOGO   The environment and climate change

 

LOGO

Banco Santander joined the Climate Leadership Council as a founder member, with Ana Botín representing the Bank. It has global leaders and aims to combat climate change with market solutions, establishing a CO2 price that incorporates the negative impact of greenhouse gas emissions on the economy.

 

LOGO

Banco Santander turned off for the eighth year running the lights in its most emblematic buildings in its 10 core markets and in its branch network under the World Wildlife Fund’s Earth Hour campaign.

 

LOGO

Santander Global Corporate Banking led the placement by Empresas CMPC of a $500 million green bond maturing in 2027. CMPC is a world leader in the cellulose and paper sector. It makes forestry products in Latin America for local and international markets.

 

FINANCIAL REPORT 2017     LOGO   41


Table of Contents

JANUARY - JUNE    » The Share

 

    

 

» The Share

 

 

LOGO   Shareholder remuneration

 

LOGO

Shareholders received in May the fourth dividend in cash of  0.055 per share charged to 2016’s earnings. This brought the total remuneration for 2016 to 0.21 per share.

 

LOGO

The board approved the payment of the first dividend in cash of  0.06 per share charged to 2017’s earnings to be paid on August 4th.

LOGO   Share price performance

 

LOGO

The markets performed positively in the first half against a backdrop of optimism over the expected economic measures in the US, the Fed’s two interest rate rises of a quarter of a point, political stability after the Dutch and French elections and the improvement in the economic outlook. The UK’s snap election, the start of the Brexit negotiations and volatile oil prices injected instability.

 

LOGO

The Santander share ended June at  5.792, up 16.8% in the first half and ahead of the main indexes. The Spanish Ibex 35 rose 11.7%, DJ Stoxx Banks 7.1%, DJ Stoxx 50 3.7%, and MSCI World Banks 9.3%. The total shareholder return (share price+dividend) was 19.1%, also ahead of the leading indices.

LOGO   Capitalisation and trading

 

LOGO

At the end of June Santander was the euro zone’s largest bank and the 12th among the world’s financial institutions by market capitalisation ( 84,461 million). The share’s weighting in the DJ Stoxx 50 was 2.3%, 7.9% in the DJ Stoxx Banks and 15.5% in the Ibex-35.

 

LOGO

A total of 11,754 million Santander shares were traded in the first half for an effective value of  65,565 million, the highest figure among the shares that comprise Eurostoxx (liquidity ratio of 81%). The daily trading volume was 92,5 million shares ( 516.3 million).

LOGO   Capital increase

 

LOGO

Santander increased in July its capital by  7,072 million in order to reinforce its solvency following the acquisition of Banco Popular. A total of 1,458,232,745 new shares were issued, 10% of the capital stock before the increase (9.09% after the capital increase), with preferential subscription rights for the Bank’s shareholders and at a price of  4.85 per share.

LOGO   Shareholder base

 

LOGO

The total number of Santander shareholders at June 30 was 4,019,706, of which 3,790,720 were European (77.3% of the capital stock) and 213,169 from the Americas (22.0%). Excluding the board of Grupo Santander, which holds 1.2% of the Bank’s capital stock, individuals hold 41.3% and institutional shareholders 57.5%.

 

LOGO  The Santander share. June 2017

 

 

Shareholders and trading data        

Shareholders (number)

     4,019,706  

Shares (number)

     14,582,340,701  

Average daily turnover (no. of shares)

     92,547,829  

Share liquidity (%) (Number of shares traded during the year / number of shares)

     81  
Price movements during the year        

Highest

     6.350  

Lowest

     4.919  

Last (30.06.17)

     5.792  

Market capitalisation (millions) (30.06.17)

     84,461  
Stock market indicators        

Price / Tangible book value (X)

     1.40  

P/E ratio (X)

     12.32  

Yield* (%)

     3.77  

(*).-2016 total dividend / 1H’17 average share price

LOGO  Comparative performance

 

 

LOGO

 

 

42   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

 

 

LOGO

 

 

 

 

FINANCIAL REPORT 2017     LOGO   43


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO  Quarterly income statement

     million

 

 

    2016         2017  
     1Q    2Q      3Q      4Q          1Q    2Q  

Net interest income

  7,624      7,570        7,798        8,096       8,402      8,497  

Net fee income

  2,397      2,549        2,597        2,637       2,844      2,885  

Gains (losses) on financial transactions

  504      366        440        412       573      287  

Other operating income

  204      270        245        142       211      240  

Dividends

  44      209        37        124       41      237  

Income from equity-accounted method

  83      112        119        130       133      154  

Other operating income/expenses

  78      (51)        90        (112)         37      (151)  

Gross income

  10,730      10,755        11,080        11,288         12,029      11,910  

Operating expenses

  (5,158)      (5,227)        (5,250)        (5,453)       (5,543)      (5,552)  

General administrative expenses

  (4,572)      (4,632)        (4,692)        (4,828)       (4,915)      (4,896)  

Personnel

  (2,683)      (2,712)        (2,726)        (2,876)       (2,912)      (2,899)  

Other general administrative expenses

  (1,889)      (1,920)        (1,966)        (1,952)       (2,002)      (1,997)  

Depreciation and amortisation

  (586)      (595)        (558)        (626)         (629)      (656)  

Net operating income

  5,572      5,528        5,831        5,835         6,486      6,358  

Net loan-loss provisions

  (2,408)      (2,205)        (2,499)        (2,406)       (2,400)      (2,272)  

Impairment losses on other assets

  (44)      (29)        (16)        (159)       (68)      (63)  

Other income

  (389)      (515)        (376)        (432)         (707)      (765)  

Underlying profit before taxes

  2,732      2,779        2,940        2,838         3,311      3,258  

Tax on profit

  (810)      (915)        (904)        (767)         (1,125)      (1,125)  

Underlying profit from continuing operations

  1,922      1,864        2,036        2,071         2,186      2,133  

Net profit from discontinued operations

       0        (0)        0               

Underlying consolidated profit

  1,922      1,864        2,036        2,072         2,186      2,133  

Minority interests

  288      338        341        305         319      395  

Underlying attributable profit to the Group

  1,633      1,526        1,695        1,766         1,867      1,738  

Net capital gains and provisions*

       (248)               (169)               

Attributable profit to the Group (Ex-Popular)

  1,633      1,278        1,695        1,598         1,867      1,738  

Popular

                                  11  

Attributable profit to the Group

  1,633      1,278        1,695        1,598         1,867      1,749  
                                                 

Underlying EPS (euros)

  0.108      0.100        0.112        0.116         0.122      0.113  

Underlying diluted EPS (euros)

  0.107      0.100        0.112        0.116         0.122      0.112  
                                                 

EPS (euros)

  0.108      0.083        0.112        0.104         0.122      0.113  

Diluted EPS (euros)

  0.107              0.083                  0.112                  0.104         0.122      0.112  

(*) Including :

 

   

In 2Q’16, capital gains from the disposal of the stake in Visa Europe ( 227 million) and restructuring costs (- 475 million).

 

   

In 4Q’16 provision for eventual claims related to payment protection insurance (PPI) in the UK (- 137 million) and restatement Santander Consumer USA (- 32 million).

LOGO  Net fee income. Consolidated

     million

 

 

 

      2Q’17      1Q’17      Var. %      1H’17      1H’16      Var. %  

Fees from services

     1,810        1,785        1.4        3,595        2,998        19.9  

Mutual & pension funds

     191        196        (2.6)        387        372        4.1  

Securities and custody

     288        270        6.4        558        450        24.1  

Insurance

     596        592        0.6        1,188        1,126        5.5  

Group net fee income (Ex-Popular)

     2,885        2,844        1.4        5,729        4,946        15.8  

Popular

     31                          31                    

Group net fee income

     2,916                2,844                    2.6                5,760                4,946                  16.5  

 

44   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO  Operating expenses. Consolidated

     million

 

 

      2Q’17      1Q’17      Var. %      1H’17      1H’16      Var. %  

Personnel expenses

     2,899        2,912        (0.5)        5,811        5,395        7.7  

General expenses

     1,997        2,002        (0.3)        4,000        3,809        5.0  

Information technology

     299        317        (5.7)        616        550        12.1  

Communications

     121        131        (7.7)        251        255        (1.3)  

Advertising

     180        169        6.4        349        304        15.0  

Buildings and premises

     433        449        (3.6)        882        867        1.7  

Printed and office material

     34        34        0.6        67        69        (1.8)  

Taxes (other than profit tax)

     126        124        1.9        251        232        8.2  

Other expenses

     804        779        3.3        1,583        1,533        3.3  

Personnel and general expenses

     4,896        4,915        (0.4)        9,811        9,204        6.6  

Depreciation and amortisation

     656        629        4.3        1,284        1,181        8.8  

Group operating expenses (Ex-Popular)

     5,552        5,543        0.1        11,095        10,384        6.8  

Popular

     96                          96                    

Group operating expenses

     5,648                5,543                    1.9            11,191            10,384                    7.8  

LOGO  Operating means. Consolidated

 

 

          Employees                          Branches          
     30.06.17    30.06.16      Var.             30.06.17    30.06.16      Var.  

Continental Europe

  56,780      57,003        (223)              4,634      5,113        (479)  

o/w: Spain

  22,941      23,309        (368)        2,869      3,119        (250)  

Santander Consumer Finance

  14,948      14,747        201        557      579        (22)  

Poland

  11,770      11,334        436        598      666        (68)  

Portugal

  6,096      6,466        (370)              600      734        (134)  

United Kingdom

  25,740      26,010        (270)              829      850        (21)  

Latin America

  87,491      88,497        (1,006)              5,822      5,852        (30)  

o/w: Brazil

  46,208      48,366        (2,158)        3,425      3,441        (16)  

Mexico

  17,886      17,703        183        1,400      1,389        11  

Chile

  11,694      12,307        (613)              407      469        (62)  

USA

  18,008      17,871        137              763      774        (11)  

Operating areas

  188,019      189,381        (1,362)              12,048      12,589        (541)  

Corporate Centre

  1,714      1,757        (43)                                 

Total Group (Ex-Popular)

  189,733          191,138              (1,405)                12,048            12,589                (541)  

Popular

  11,863                              1,777                  

Total Group

  201,596      191,138        10,458              13,825      12,589        1,238  

LOGO  Net loan-loss provisions. Consolidated

     million

 

 

      2Q’17      1Q’17      Var. %      1H’17      1H’16      Var. %  

Non performing loans

     2,803        2,873        (2.4)        5,677        5,369        5.7  

Country-risk

     (0)        4               4        (3)         

Recovery of written-off assets

     (531)        (478)        11.2        (1,009)        (753)        34.0  

Group net loan-loss provisions (Ex-Popular)

     2,272        2,400        (5.3)        4,672        4,613        1.3  

Popular

     8                          8                    

Group net loan-loss provisions

         2,280                2,400                  (5.0)                4,680                4,613                  1.4  

 

FINANCIAL REPORT 2017     LOGO   45


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO  Customer loans. Consolidated  

     million

 

 

      30.06.17      30.06.16      Change
amount
     %      31.12.16  

Commercial bills

     23,499        20,318        3,181        15.7        23,894  

Secured loans

     438,893        458,218        (19,326)        (4.2)        454,563  

Other term loans

     232,733        228,827        3,906        1.7        232,289  

Finance leases

     25,916        23,296        2,620        11.2        25,357  

Receivable on demand

     6,927        9,096        (2,169)        (23.8)        8,102  

Credit cards receivable

     21,123        19,990        1,133        5.7        21,363  

Impaired assets

     28,806        35,370        (6,564)        (18.6)        32,687  

Gross customer loans (w/o repos)

     777,897        795,116        (17,218)        (2.2)        798,254  

Repos

     21,880        14,054        7,826        55.7        16,609  

Gross customer loans

     799,777        809,170        (9,393)        (1.2)        814,863  

Loan-loss allowances

     21,145        25,713        (4,567)        (17.8)        24,393  

Group net customer loans (Ex-Popular)

     778,632        783,457        (4,825)        (0.6)        790,470  

Popular

     82,589                                      

Group net customer loans

     861,221        783,457        77,764        9.9        790,470  
              
LOGO  Customer funds. Consolidated  

     million

 

 

      30.06.17      30.06.16      Change
amount
     %      31.12.16  

Demand deposits

     479,499        441,006        38,494        8.7        467,261  

Time deposits

     173,601        187,446        (13,845)        (7.4)        181,089  

Mutual funds

     151,525        137,428        14,097        10.3        147,416  

Customer deposits w/o repos + Mutual funds

     804,626        765,880        38,746        5.1        795,766  

Pension funds

     11,328        10,979        349        3.2        11,298  

Managed portfolios

     24,468        26,073        (1,605)        (6.2)        23,793  

Subtotal

     840,421        802,932        37,489        4.7        830,858  

Repos

     46,306        43,451        2,855        6.6        42,761  

Group customer funds (Ex-Popular)

     886,727        846,383        40,345        4.8        873,618  

Popular

     83,051                                      

Group customer funds

         969,778            846,383              123,395                14.6            873,618  
              
LOGO  Eligible capital (fully loaded)  

     million

 

 

      Pro forma*
30.06.17
     30.06.16      Change
amount
     %      31.12.16  

Capital stock and reserves

     111,778        101,710        10,068        9.9        101,437  

Attributable profit

     3,616        2,911        705        24.2        6,204  

Dividends

     (1,377)        (1,262)        (115)        9.1        (2,469)  

Other retained earnings

     (19,919)        (16,603)        (3,316)        20.0        (16,116)  

Minority interests

     7,190        6,976        214        3.1        6,784  

Goodwill and intangible assets

     (28,741)        (27,976)        (765)        2.7        (28,405)  

Other deductions

     (5,023)        (5,036)        13        (0.3)        (5,368)  

Core CET1

     67,523        60,721        6,802        11.2        62,068  

Preferred shares and other eligibles T1

     7,064        5,606        1,458        26.0        5,767  

Tier 1

     74,587        66,327        8,261        12.5        67,834  

Generic funds and eligible T2 instruments

     14,686        13,045        1,641        12.6        13,749  

Eligible capital

     89,273        79,371        9,902        12.5        81,584  

Risk-weighted assets

     630,130        586,020        44,110        7.5        588,088  
                                              

CET1 capital ratio

     10.72        10.36        0.36                 10.55  

T1 capital ratio

     11.84        11.32        0.52                 11.53  

Total capital ratio

     14.17        13.54        0.63                 13.87  

(*) Including Banco Popular and the capital increase

 

46   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO  Continental Europe (Ex-Popular) ( million)

 

 

               / 1Q’17                 / 1H’16  
P&L    2Q’17          %      % w/o FX          1H’17        %      % w/o FX  

Net interest income

     2,062         (0.1)        (0.1)       4,125       1.5        0.9  

Net fee income

     990         7.5        7.3       1,910       8.5        8.1  

Gains (losses) on financial transactions

     (4)                      293       (29.3)        (29.5)  

Other operating income

     122           25.3        26.1         220         12.3        12.9  

Gross income

     3,170           (6.2)        (6.2)         6,549         1.7        1.3  

Operating expenses

     (1,684)         (0.1)        (0.1)       (3,368)       (2.0)        (2.4)  

General administrative expenses

     (1,570)         0.2        0.2       (3,136)       (2.6)        (3.0)  

Personnel

     (817)         0.4        0.4       (1,630)       (1.5)        (1.9)  

Other general administrative expenses

     (753)         (0.1)        (0.1)       (1,506)       (3.7)        (4.1)  

Depreciation and amortisation

     (114)           (3.2)        (3.2)         (232)         7.1        6.6  

Net operating income

     1,486           (12.3)        (12.3)         3,180         6.0        5.5  

Net loan-loss provisions

     (250)         (4.8)        (4.8)       (512)       (28.6)        (28.9)  

Other income

     (174)           (29.3)        (29.5)         (421)         39.3        38.7  

Underlying profit before taxes

     1,062           (10.4)        (10.4)         2,247         13.4        12.8  

Tax on profit

     (265)           (20.5)        (20.6)         (599)         12.2        11.6  

Underlying profit from continuing operations

     797           (6.4)        (6.3)         1,648         13.9        13.2  

Net profit from discontinued operations

                                              

Underlying consolidated profit

     797           (6.4)        (6.3)         1,648         13.9        13.2  

Minority interests

     103           31.8        30.7         180         21.0        19.7  

Underlying attributable profit to the Group

     694           (10.2)        (10.1)         1,468         13.0        12.5  

Net capital gains and provisions*

                                      (100.0)        (100.0)  

Attributable profit to the Group

     694           (10.2)        (10.1)         1,468         29.9        29.1  

(*).- In 1H’16 capital gains from VISA Europe disposal and restructuring costs.

                    

Balance sheet

                                                          

Customer loans

     303,413         1.7        2.0       303,413       3.2        3.0  

Cash, central banks and credit institutions

     96,004         5.0        5.3       96,004       15.5        15.6  

Debt securities

     84,127         6.8        6.9       84,127       7.0        6.6  

o/w: available for sale

     58,921         8.7        8.9       58,921       10.9        10.5  

Other financial assets

     36,605         (2.7)        (2.7)       36,605       (28.6)        (28.7)  

Other assets

     25,119           3.7        4.2         25,119         (10.7)        (10.7)  

Total assets

     545,267           2.8        3.0         545,267         1.9        1.7  

Customer deposits

     281,952         3.1        3.3       281,952       6.6        6.2  

Central banks and credit institutions

     123,620         1.9        2.4       123,620       4.3        4.5  

Debt securities issued

     49,588         (2.6)        (2.2)       49,588       (4.7)        (4.7)  

Other financial liabilities

     43,251         1.1        1.1       43,251       (24.2)        (24.3)  

Other liabilities

     12,327           38.5        38.9         12,327         52.8        52.0  

Total liabilities

     510,738           2.7        2.9         510,738         2.1        2.0  

Total equity

     34,530           4.2        4.7         34,530         (1.1)        (1.5)  
                                                            

Other managed and marketed customer funds

     79,681           3.0        3.1         79,681         13.5        13.3  

Mutual funds

     59,172         3.5        3.5       59,172       15.0        14.7  

Pension funds

     11,328         (0.1)        (0.1)       11,328       3.2        3.2  

Managed portfolios

     9,182         3.5        4.2       9,182       18.4        18.6  

Pro memoria:

                    

Loans w/o repos

     304,655         0.6        0.9       304,655       0.4        0.2  

Funds (customer deposits w/o repos + mutual funds)

     338,812           3.1        3.2         338,812         8.3        7.9  

Ratios (%) and operating means

                                                          

Underlying RoTE

     9.35         (1.25)          9.95       1.51     

Efficiency ratio (with amortisations)

     53.1         3.3          51.4       (1.9)     

NPL ratio

     5.11         (0.51)          5.11       (1.73)     

NPL coverage

     58.7         (1.9)          58.7       (2.6)     

Number of employees

     56,780         (0.2)          56,780       (0.4)     

Number of branches

     4,634           (1.8)                  4,634         (9.4)           

 

FINANCIAL REPORT 2017     LOGO   47


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO  Spain (Ex-Popular) ( million)

 

 

 

P&L   2Q’17     % / 1Q’17     1H’17     % / 1H’16     

Net interest income

    749       0.4       1,496     (6.6)  

Net fee income

    537       17.0       997     14.1  

Gains (losses) on financial transactions

    (42)             189     (34.8)  

Other operating income

    106       3.5       209     72.4    

Gross income

    1,351       (12.2)       2,890     0.1    

Operating expenses

    (806)       1.0       (1,604)     (4.0)  

General administrative expenses

    (765)       1.8       (1,516)     (5.2)  

Personnel

    (399)       0.1       (799)     (3.1)  

Other general administrative expenses

    (365)       3.7       (718)     (7.4)  

Depreciation and amortisation

    (41)       (11.3)       (87)     22.9    

Net operating income

    545       (26.4)       1,286     5.8    

Net loan-loss provisions

    (137)       (16.2)       (300)     (16.7)  

Other income

    (64)       0.4       (129)     7.7    

Underlying profit before taxes

    344       (33.0)       858     16.5    

Tax on profit

    (98)       (33.0)       (244)     16.0    

Underlying profit from continuing operations

    246       (33.0)       613     16.7    

Net profit from discontinued operations

                       

Underlying consolidated profit

    246       (33.0)       613     16.7    

Minority interests

    5       (18.1)       10     (0.9)    

Underlying attributable profit to the Group

    241       (33.3)       603     17.1    

Net capital gains and provisions*

                    (100.0)    

Attributable profit to the Group

    241       (33.3)       603     101.9    

(*).- In 1H’16 capital gains from VISA Europe disposal and restructuring costs.

         

Balance sheet

                               

Customer loans

    156,283       2.1       156,283     (0.1)  

Cash, central banks and credit institutions

    70,944       9.8       70,944     24.8  

Debt securities

    62,479       9.2       62,479     10.6  

o/w: available for sale

    45,006       13.8       45,006     17.9  

Other financial assets

    33,803       (2.9)       33,803     (29.8)  

Other assets

    9,977       12.2       9,977     27.0    

Total assets

    333,485       4.7       333,485     2.4    

Customer deposits

    187,031       4.7       187,031     7.0  

Central banks and credit institutions

    70,074       4.7       70,074     14.2  

Debt securities issued

    16,508       (6.7)       16,508     (21.4)  

Other financial liabilities

    41,143       0.7       41,143     (25.4)  

Other liabilities

    6,802       96.8       6,802     208.1    

Total liabilities

    321,559       4.6       321,559     2.3    

Total equity

    11,926       7.9       11,926     5.2    
                                 

Other managed and marketed customer funds

    72,069       2,8       72,069     13.4    

Mutual funds

    53,838       3,2       53,838     14.8  

Pension funds

    10,384       (0,1)       10,384     3.0  

Managed portfolios

    7,847       4,6       7,847     19.9  

Pro memoria:

         

Loans w/o repos

    151,533       0.6       151,533     (3.7)  

Funds (customer deposits w/o repos + mutual funds)

    239,269       4.5       239,269     9.4    

Ratios (%) and operating means

                               

Underlying RoTE

    8.49       (4.18)       10.54     1.56  

Efficiency ratio (with amortisations)

    59.6       7.8       55.5     (2.4)  

NPL ratio

    4.99       (0.23)       4.99     (1.07)  

NPL coverage

    46.0       (3.1)       46.0     (1.6)  

Number of employees

    22,941       0.2       22,941     (1.6)  

Number of branches

    2,869       (0.4)       2,869     (8.0)    

 

48   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Appendix

 

    

 

LOGO  Santander Consumer Finance ( million)

 

 

 

                   / 1Q’17                      / 1H’16  
P&L    2Q’17              %   % w/o FX            1H’17           %      % w/o FX  

Net interest income

     877         (1.4)     (0.9)           1,766          7.5        6.7  

Net fee income

     220         (5.2)     (5.0)           451          (1.6)        (1.9)  

Gains (losses) on financial transactions

     3                       1                  

Other operating income

     (0)               (90.1)                 (1)                   570.8  

Gross income

     1,099               (1.7)     (1.3)             2,217            5.8        5.1  

Operating expenses

     (485)         (3.4)     (3.0)           (987)          3.8        3.2  

General administrative expenses

     (440)         (3.9)     (3.5)           (899)          4.4        3.9  

Personnel

     (212)         1.3     1.7           (422)          5.0        4.4  

Other general administrative expenses

     (228)         (8.3)     (7.9)           (476)          3.9        3.4  

Depreciation and amortisation

     (45)               1.7     2.2             (89)            (2.4)        (2.8)  

Net operating income

     614               (0.4)     0.2             1,230            7.4        6.7  

Net loan-loss provisions

     (57)         (6.7)     (5.8)           (118)          (36.1)        (36.6)  

Other income

     (35)               (7.0)     (7.3)             (72)            (10.1)        (10.4)  

Underlying profit before taxes

     522               0.9     1.4             1,040            18.1        17.3  

Tax on profit

     (141)               (4.9)     (4.5)             (289)            9.3        8.7  

Underlying profit from continuing operations

     382               3.2     3.7             752            21.8        21.0  

Net profit from discontinued operations

                                                      

Underlying consolidated profit

     382               3.2     3.7             752            21.8        21.0  

Minority interests

     62               11.6     11.3             118            40.4        40.0  

Underlying attributable profit to the Group

     319               1.7     2.4             633            18.9        18.0  

Net capital gains and provisions*

                                              (100.0)        (100.0)  

Attributable profit to the Group

     319               1.7     2.4             633            13.5        12.6  

(*).-In 1H’16 capital gains from VISA Europe disposal.

                        

Balance sheet

                                                                  

Customer loans

     86,446         2.3     2.9           86,446          8.6        8.8  

Cash, central banks and credit institutions

     4,596         (29.8)     (29.0)           4,596          (24.5)        (24.2)  

Debt securities

     3,543         (6.3)     (5.4)           3,543          (2.0)        (1.9)  

o/w: available for sale

     3,495         (7.5)     (6.7)           3,495          (0.4)        (0.2)  

Other financial assets

     31         (6.6)     (5.4)           31          (34.4)        (33.5)  

Other assets

     3,503               2.2     2.8             3,503            (3.9)        (3.8)  

Total assets

     98,119               (0.2)     0.4             98,119            5.5        5.7  

Customer deposits

     35,534         (0.4)     0.2           35,534          7.7        7.8  

Central banks and credit institutions

     20,250         (1.3)     (0.7)           20,250          (9.1)        (8.8)  

Debt securities issued

     28,732         (0.9)     (0.2)           28,732          13.1        13.4  

Other financial liabilities

     987         19.3     19.4           987          24.1        24.1  

Other liabilities

     3,473               2.3     2.6             3,473            5.4        5.5  

Total liabilities

     88,976               (0.5)     0.1             88,976            5.0        5.2  

Total equity

     9,143               2.7     3.6             9,143            11.1        11.4  
                                                                    

Other managed and marketed customer funds

     7               3.1     3.1             7            4.4        4.4  

Mutual funds

     2         (0.7)     (0.7)           2          (10.4)        (10.4)  

Pension funds

     6         4.1     4.1           6          9.0        9.0  

Managed portfolios

                                            

Pro memoria:

                        

Loans w/o repos

     88,919         2.2     2.8           88,919          8.1        8.3  

Funds (customer deposits w/o repos + mutual funds)

     35,486               (0.5)     0.0             35,486            7.6        7.7  

Ratios (%) and operating means

                                                                  

Underlying RoTE

     17.10         0.00           17.08          2.71     

Efficiency ratio (with amortisations)

     44.1         (0.8)           44.5          (0.9)     

NPL ratio

     2.61         (0.01)           2.61          (0.34)     

NPL coverage

     106.5         (2.4)           106.5          (4.1)     

Number of employees

     14,948         0.6           14,948          1.4     

Number of branches

     557               (1.9)                   557            (3.8)           

 

FINANCIAL REPORT 2017     LOGO   49


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JANUARY - JUNE    » Appendix

 

    

 

LOGO  Poland ( million)

 

 

 

                 / 1Q’17                        / 1H’16  
P&L    2Q’17            %      % w/o FX             1H’17            %      % w/o FX  

Net interest income

     231         6.4        3.9          449         13.1        10.5  

Net fee income

     112         11.3        8.7          213         10.2        7.7  

Gains (losses) on financial transactions

     10         (37.1)        (39.0)          25         (53.6)        (54.7)  

Other operating income

     10                                     (3)                       

Gross income

     363               13.1        10.6                684               4.3        1.9  

Operating expenses

     (150)         3.1        0.7          (296)         1.8        (0.5)  

General administrative expenses

     (136)         2.9        0.4          (268)         1.9        (0.4)  

Personnel

     (80)         4.3        1.8          (157)         5.1        2.7  

Other general administrative expenses

     (56)         0.9        (1.5)          (111)         (2.4)        (4.6)  

Depreciation and amortisation

     (15)               5.5        3.0                (28)               1.4        (0.9)  

Net operating income

     212               21.5        18.8                387               6.2        3.8  

Net loan-loss provisions

     (34)         24.8        22.0          (60)         (10.1)        (12.1)  

Other income

     (27)               14.3        11.8                (50)               (2.7)        (4.9)  

Underlying profit before taxes

     152               22.1        19.4                277               12.5        9.9  

Tax on profit

     (33)               (15.3)        (17.5)                (71)               40.9        37.7  

Underlying profit from continuing operations

     120               38.9        36.0                206               5.2        2.8  

Net profit from discontinued operations

                                                               

Underlying consolidated profit

     120               38.9        36.0                206               5.2        2.8  

Minority interests

     37               37.3        34.5                63               12.0        9.4  

Underlying attributable profit to the Group

     83               39.7        36.8                142               2.4        0.1  

Net capital gains and provisions*

                                                       (100.0)        (100.0)  

Attributable profit to the Group

     83               39.7        36.8                142               (15.5)        (17.4)  

 

(*).-In 1H’16 capital gains from VISA Europe disposal and restructuring costs.

 

Balance sheet

                                                                           

Customer loans

     21,429         1.2        1.2          21,429         9.8        4.6  

Cash, central banks and credit institutions

     1,595         (14.3)        (14.3)          1,595         (18.3)        (22.1)  

Debt securities

     6,634         13.9        13.9          6,634         23.7        17.8  

o/w: available for sale

     5,440         0.9        0.9          5,440         20.8        15.1  

Other financial assets

     570         1.1        1.1          570         (4.7)        (9.2)  

Other assets

     925               (2.9)        (2.9)                925               (2.1)        (6.8)  

Total assets

     31,153               2.6        2.5                31,153               9.8        4.6  

Customer deposits

     23,789         3.5        3.5          23,789         12.6        7.2  

Central banks and credit institutions

     773         (0.6)        (0.6)          773         (24.9)        (28.5)  

Debt securities issued

     744         22.5        22.5          744         40.9        34.2  

Other financial liabilities

     478         (11.0)        (11.1)          478         (19.9)        (23.7)  

Other liabilities

     750               (14.5)        (14.5)                750               (24.1)        (27.7)  

Total liabilities

     26,535               2.9        2.9                26,535               9.3        4.1  

Total equity

     4,618               0.5        0.5                4,618               12.5        7.2  
                                                                             

Other managed and marketed customer funds

     3,684               5.8        5.8                3,684               17.1        11.5  

Mutual funds

     3,598         5.9        5.8          3,598         18.1        11.5  

Pension funds

                    5.9                         12.5  

Managed portfolios

     86         2.4        5.9          86         (13.6)        12.5  

Pro memoria:

                     

Loans w/o repos

     22,158         1.2        1.1          22,158         8.9        3.8  

Funds (customer deposits w/o repos + mutual funds)

     26,727               1.3        1.3                26,727               10.5        5.3  

Ratios (%) and operating means

                                                                           

Underlying RoTE

     12.91         3.24             11.33         (0.55)     

Efficiency ratio (with amortisations)

     41.4         (4.0)             43.3         (1.0)     

NPL ratio

     4.66         (0.54)             4.66         (1.18)     

NPL coverage

     67.5         6.3             67.5         1.7     

Number of employees

     11,770         (1.2)             11,770         3.8     

Number of branches

     598               (5.2)                         598               (10.2)           

 

50   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Appendix

 

    

 

LOGO  Portugal (Ex-Popular) ( million)

 

 

 

P&L    2Q’17           % / 1Q’17           1H’17           % / 1H’16  

Net interest income

     167          (2.9)          338          (8.7)  

Net fee income

     83          (7.4)          172          4.5  

Gains (losses) on financial transactions

     10          (71.3)          44          (36.3)  

Other operating income

     6                       5            (66.6)  

Gross income

     265            (9.7)            559            (9.6)  

Operating expenses

     (137)          (1.4)          (275)          (9.2)  

General administrative expenses

     (127)          (1.3)          (256)          (10.1)  

Personnel

     (82)          (0.9)          (165)          (5.7)  

Other general administrative expenses

     (45)          (2.0)          (91)          (17.1)  

Depreciation and amortisation

     (9)            (2.4)            (19)            4.1  

Net operating income

     128            (17.2)            283            (9.9)  

Net loan-loss provisions

     6          (45.3)          16           

Other income

     (9)            (39.8)            (23)            (2.3)  

Underlying profit before taxes

     125            (16.9)            276            5.2  

Tax on profit

     (17)            (29.9)            (42)            (30.0)  

Underlying profit from continuing operations

     108            (14.4)            234            15.6  

Net profit from discontinued operations

                                       

Underlying consolidated profit

     108            (14.4)            234            15.6  

Minority interests

     0            (7.4)            1            (18.5)  

Underlying attributable profit to the Group

     107            (14.4)            233            15.8  

Net capital gains and provisions

                                       

Attributable profit to the Group

     107            (14.4)            233            15.8  
Balance sheet                                               

Customer loans

     27,405          0.7          27,405          (1.7)  

Cash, central banks and credit institutions

     4,241          19.7          4,241          20.0  

Debt securities

     10,968          1.7          10,968          (7.3)  

o/w: available for sale

     4,703          3.6          4,703          (19.6)  

Other financial assets

     1,575          (2.3)          1,575          (16.7)  

Other assets

     1,800            (7.4)            1,800            3.9  

Total assets

     45,988            2.0            45,988            (1.9)  

Customer deposits

     30,193          1.4          30,193          0.8  

Central banks and credit institutions

     7,657          5.5          7,657          (6.2)  

Debt securities issued

     3,574          (1.5)          3,574          (20.4)  

Other financial liabilities

     330          1.7          330          5.9  

Other liabilities

     783            11.2            783            (1.0)  

Total liabilities

     42,537            2.0            42,537            (2.7)  

Total equity

     3,451            1.3            3,451            9.1  
                                                 

Other managed and marketed customer funds

     3,056            5.9            3,056            13.8  

Mutual funds

     1,664          10.0          1,664          19.8  

Pension funds

     938          (0.5)          938          4.9  

Managed portfolios

     454          5.5          454          12.7  

Pro memoria:

                 

Loans w/o repos

     28,770          (0.0)          28,770          (3.8)  

Funds (customer deposits w/o repos + mutual funds)

     31,857            1.8            31,857            1.6  
Ratios (%) and operating means                                               

Underlying RoTE

     12.60          (2.71)          13.94          (0.14)  

Efficiency ratio (with amortisations)

     51.6          4.4          49.3          0.2  

NPL ratio

     7.67          (0.80)          7.67          (2.79)  

NPL coverage

     59.8          (1.9)          59.8          (2.1)  

Number of employees

     6,096          (2.2)          6,096          (5.7)  

Number of branches

     600            (4.3)            600            (18.3)  

 

FINANCIAL REPORT 2017     LOGO   51


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

LOGO  United Kingdom ( million)

 

 

               / 1Q’17                    / 1H’16  
P&L    2Q’17          %      % w/o FX           1H’17          %      % w/o FX  

Net interest income

     1,149         4.8        4.9          2,244         (2.0)        8.3  

Net fee income

     260         2.6        2.7          514         (4.4)        5.6  

Gains (losses) on financial transactions

     118         66.7        66.8          189         16.1        28.3  

Other operating income

     16           41.6        41.7            28           20.9        33.6  

Gross income

     1,544           7.8        7.9            2,976           (1.3)        9.1  

Operating expenses

     (723)         (0.1)        0.0          (1,446)         (8.5)        1.1  

General administrative expenses

     (635)         (1.3)        (1.2)          (1,279)         (10.1)        (0.6)  

Personnel

     (344)         (0.1)        (0.0)          (688)         (5.7)        4.2  

Other general administrative expenses

     (292)         (2.7)        (2.6)          (591)         (14.6)        (5.7)  

Depreciation and amortisation

     (88)           10.1        10.2            (167)           5.2        16.3  

Net operating income

     821           15.8        15.9            1,529           6.8        18.0  

Net loan-loss provisions

     (42)         171.9        172.1          (57)         (23.7)        (15.7)  

Other income

     (171)           62.9        63.0            (276)           111.8        134.0  

Underlying profit before taxes

     608           3.4        3.5            1,197           (2.5)        7.7  

Tax on profit

     (195)           18.0        18.0            (360)           (1.4)        9.0  

Underlying profit from continuing operations

     414           (2.3)        (2.2)            837           (3.0)        7.1  

Net profit from discontinued operations

                                                   

Underlying consolidated profit

     414           (2.3)        (2.2)            837           (3.0)        7.1  

Minority interests

     6           (18.1)        (18.0)            13           (37.4)        (30.9)  

Underlying attributable profit to the Group

     408           (2.0)        (2.0)            824           (2.2)        8.1  

Net capital gains and provisions*

                                           (100.0)        (100.0)  

Attributable profit to the Group

     408           (2.0)        (2.0)            824           (13.2)        (4.1)  

(*).- In 1H’16 capital gains from VISA Europe disposal and restructuring costs.

                     
Balance sheet                                                             

Customer loans

     246,759         (2.6)        0.1          246,759         (5.0)        1.0  

Cash, central banks and credit institutions

     39,572         15.8        19.0          39,572         9.0        16.0  

Debt securities

     25,742         (7.6)        (5.0)          25,742         24.8        32.8  

o/w: available for sale

     10,809         (6.8)        (4.2)          10,809         (8.7)        (2.8)  

Other financial assets

     25,489         (0.4)        2.4          25,489         (22.4)        (17.4)  

Other assets

     10,872           (5.9)        (3.3)            10,872           (13.5)        (8.0)  

Total assets

     348,434           (1.2)        1.6            348,434           (3.8)        2.4  

Customer deposits

     216,586         0.4        3.2          216,586         2.1        8.6  

Central banks and credit institutions

     24,047         9.4        12.5          24,047         14.9        22.2  

Debt securities issued

     63,418         (4.5)        (1.8)          63,418         (12.6)        (7.0)  

Other financial liabilities

     23,572         (12.4)        (9.9)          23,572         (30.3)        (25.8)  

Other liabilities

     4,373           (16.4)        (14.1)            4,373           (28.5)        (24.0)  

Total liabilities

     331,995           (1.2)        1.5            331,995           (3.9)        2.2  

Total equity

     16,439           0.8        3.6            16,439           (1.1)        5.2  
                                                                 

Other managed and marketed customer funds

     8,483           (2.3)        0.4            8,483           1.4        7.9  

Mutual funds

     8,370         (2.3)        0.4          8,370         1.5        8.0  

Pension funds

                                             

Managed portfolios

     114         (3.1)        (0.4)          114         (4.5)        1.6  

Pro memoria:

                     

Loans w/o repos

     235,439         (2.9)        (0.2)          235,439         (6.6)        (0.6)  

Funds (customer deposits w/o repos + mutual funds)

     208,546           (2.1)        0.6            208,546           (1.5)        4.8  
Ratios (%) and operating means                                                             

Underlying RoTE

     10.99         (0.28)             11.12         1.18     

Efficiency ratio (with amortisations)

     46.8         (3.7)             48.6         (3.9)     

NPL ratio

     1.23         (0.08)             1.23         (0.24)     

NPL coverage

     32.6         (1.2)             32.6         (3.9)     

Number of employees

     25,740         (0.8)             25,740         (1.0)     

Number of branches

     829           (1.9)                     829           (2.5)           

 

52   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Business information by geographic area

 

    

 

LOGO Latin America ( million)

 

 

               / 1Q’17                  / 1H’16  
P&L    2Q’17          %    % w/o FX         1H’17          %    % w/o FX  

Net interest income

     4,012       1.6    5.0        7,959       28.7      14.8  

Net fee income

     1,395       (0.5)    3.2        2,796       34.3      20.2  

Gains (losses) on financial transactions

     229       (30.5)    (26.7)        557       53.6      45.6  

Other operating income

     21         684.1             23         32.8      (5.1)  

Gross income

     5,656         (0.4)    3.1          11,336         31.1      17.3  

Operating expenses

     (2,182)       0.1    3.5        (4,360)       22.1      9.9  

General administrative expenses

     (1,974)       0.1    3.4        (3,948)       21.4      9.4  

Personnel

     (1,093)       0.1    3.6        (2,185)       20.9      8.8  

Other general administrative expenses

     (881)       (0.0)    3.2        (1,763)       22.1      10.1  

Depreciation and amortisation

     (207)         1.0    4.6          (413)         29.1      15.3  

Net operating income

     3,475         (0.8)    2.8          6,976         37.4      22.4  

Net loan-loss provisions

     (1,273)       (2.5)    0.7        (2,580)       14.5      1.2  

Other income

     (405)         12.7    18.3          (765)         88.7      60.1  

Underlying profit before taxes

     1,796         (2.1)    1.3          3,631         50.2      35.9  

Tax on profit

     (546)         (7.5)    (3.6)          (1,137)         83.0      64.1  

Underlying profit from continuing operations

     1,249         0.4    3.7          2,494         38.8      26.0  

Net profit from discontinued operations

                                 (100.0)      (100.0)  

Underlying consolidated profit

     1,249         0.4    3.7          2,494         38.8      26.0  

Minority interests

     199         2.3    4.7          394         35.8      25.9  

Underlying attributable profit to the Group

     1,050         0.0    3.5          2,100         39.4      26.1  

Net capital gains and provisions

                                       

Attributable profit to the Group

     1,050         0.0    3.5          2,100         39.4      26.1  
Balance sheet                                                       

Customer loans

     146,528       (6.5)    1.4        146,528       3.3      6.8  

Cash, central banks and credit institutions

     59,843       (13.2)    (5.3)        59,843       (8.0)      (4.6)  

Debt securities

     59,530       (7.2)    0.8        59,530       3.4      6.7  

o/w: available for sale

     33,731       10.7    20.2        33,731       19.1      22.9  

Other financial assets

     14,073       (22.7)    (16.9)        14,073       (19.3)      (17.3)  

Other assets

     18,240         (7.3)    1.6          18,240         3.4      7.6  

Total assets

     298,214         (9.0)    (1.1)          298,214         (0.5)      2.9  

Customer deposits

     145,276       (5.2)    3.0        145,276       7.7      11.4  

Central banks and credit institutions

     43,192       (9.6)    (2.3)        43,192       2.0      5.4  

Debt securities issued

     37,511       (16.8)    (9.3)        37,511       (16.9)      (13.8)  

Other financial liabilities

     32,801       (16.2)    (8.9)        32,801       (15.7)      (13.3)  

Other liabilities

     10,807         (6.5)    2.2          10,807         5.6      9.5  

Total liabilities

     269,587         (9.2)    (1.3)          269,587         (0.7)      2.7  

Total equity

     28,627         (7.3)    1.0          28,627         1.9      5.5  
                                                     

Other managed and marketed customer funds

     81,880         (6.7)    2.3          81,880         6.7      10.9  

Mutual funds

     75,472       (6.8)    2.2        75,472       6.7      10.8  

Pension funds

                                 

Managed portfolios

     6,409       (5.5)    3.4        6,409       7.5      11.7  

Pro memoria:

                     

Loans w/o repos

     152,155       (7.0)    1.0        152,155       3.0      6.5  

Funds (customer deposits w/o repos + mutual funds)

     193,366         (2.0)    6.7          193,366         11.0      14.9  
Ratios (%) and operating means                                                       

Underlying RoTE

     17.74       0.34           17.66       2.91   

Efficiency ratio (with amortisations)

     38.6       0.2           38.5       (2.8)   

NPL ratio

     4.44       (0.06)           4.44       (0.54)   

NPL coverage

     89.1       (1.4)           89.1       7.7   

Number of employees

     87,491       1.8           87,491       (1.1)   

Number of branches

     5,822         0.6               5,822         (0.5)         

 

FINANCIAL REPORT 2017     LOGO   53


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO Brazil ( million)

 

                     / 1Q’17                           / 1H’16  
P&L    2Q’17                 %    % w/o FX                 1H’17             %    % w/o FX  

Net interest income

     2,503         (0.7)      4.6         5,025       36.9      14.2  

Net fee income

     909         (2.6)      2.7         1,843       44.3      20.4  

Gains (losses) on financial transactions

     77         (68.6)      (65.1)         324       226.3      172.2  

Other operating income

     12                 (21.5)      (16.7)                 28           (24.3)      (36.8)  

Gross income

     3,502                 (5.8)      (0.6)                 7,219           42.0      18.5  

Operating expenses

     (1,233)         (6.2)      (1.0)         (2,547)       27.8      6.6  

General administrative expenses

     (1,104)         (6.6)      (1.4)         (2,286)       27.1      6.0  

Personnel

     (632)         (4.9)      0.3         (1,297)       30.2      8.7  

Other general administrative expenses

     (472)         (8.8)      (3.7)         (989)       23.2      2.8  

Depreciation and amortisation

     (129)                 (2.3)      3.0                 (261)           34.5      12.2  

Net operating income

     2,269                 (5.6)      (0.3)                 4,672           51.2      26.1  

Net loan-loss provisions

     (852)         (6.4)      (1.2)         (1,762)       19.6      (0.2)  

Other income

     (349)                 (2.5)      2.8                 (707)           91.0      59.4  

Underlying profit before taxes

     1,068                 (5.9)      (0.6)                 2,203           76.6      47.3  

Tax on profit

     (379)                 (10.1)      (5.0)                 (801)           117.9      81.8  

Underlying profit from continuing operations

     689                 (3.4)      1.9                 1,402           59.3      32.9  

Net profit from discontinued operations

                                                          

Underlying consolidated profit

     689                 (3.4)      1.9                 1,402           59.3      32.9  

Minority interests

     79                 (0.1)      5.3                 158           72.0      43.5  

Underlying attributable profit to the Group

     610                 (3.8)      1.5                 1,244           57.9      31.7  

Net capital gains and provisions

                                                          

Attributable profit to the Group

     610                 (3.8)      1.5                 1,244           57.9      31.7  

Balance sheet

                                                                      

Customer loans

     69,312         (9.4)      0.8         69,312       1.9      6.7  

Cash, central banks and credit institutions

     37,808         (6.5)      4.0         37,808       (7.5)      (3.1)  

Debt securities

     40,094         (4.7)      6.0         40,094       9.5      14.7  

o/w: available for sale

     22,078         20.0      33.5         22,078       28.0      34.1  

Other financial assets

     5,752         (36.8)      (29.7)         5,752       (27.6)      (24.2)  

Other assets

     12,557                 (7.7)      2.7                 12,557           (0.3)      4.5  

Total assets

     165,523                 (8.9)      1.3                 165,523           (0.3)      4.4  

Customer deposits

     71,642         (5.6)      5.1         71,642       4.3      9.3  

Central banks and credit institutions

     24,761         (4.2)      6.6         24,761       11.8      17.1  

Debt securities issued

     23,545         (19.0)      (9.9)         23,545       (24.5)      (21.0)  

Other financial liabilities

     21,367         (14.3)      (4.6)         21,367       3.6      8.5  

Other liabilities

     7,392                 (5.7)      4.9                 7,392           4.9      9.9  

Total liabilities

     148,706                 (9.1)      1.2                 148,706           (0.7)      4.1  

Total equity

     16,817                 (7.7)      2.7                 16,817           2.6      7.5  
                                                                        

Other managed and marketed customer funds

     58,610                 (8.2)      2.1                 58,610           4.8      9.8  

Mutual funds

     54,716         (8.3)      2.1         54,716       4.4      9.4  

Pension funds

                                      

Managed portfolios

     3,894         (7.6)      2.8         3,894       10.6      15.8  

Pro memoria:

                          

Loans w/o repos

     73,368         (9.6)      0.5         73,368       1.8      6.6  

Funds (customer deposits w/o repos + mutual funds)

     102,676                 (1.6)      9.5                 102,676           12.2      17.5  

Ratios (%) and operating means

                                                                      

Underlying RoTE

     16.25         (0.26)          16.39       2.67   

Efficiency ratio (with amortisations)

     35.2         (0.1)          35.3       (3.9)   

NPL ratio

     5.36                  5.36       (0.75)   

NPL coverage

     95.5         (2.6)          95.5       10.2   

Number of employees

     46,208         (0.5)          46,208       (4.5)   

Number of branches

     3,425                 0.1                        3,425           (0.5)         

 

54   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO Mexico ( million)

 

               / 1Q’17                      / 1H’16  
P&L    2Q’17          %    % w/o FX           1H’17            %    % w/o FX  

Net interest income

     663       6.2      0.6          1,287       9.7      14.3  

Net fee income

     193       7.4      1.8          373       2.9      7.2  

Gains (losses) on financial transactions

     53       60.5      53.5          87       51.4      57.8  

Other operating income

     4                         (9)             (39.6)      (37.1)  

Gross income

     914         10.9      5.2            1,738             10.1      14.7  

Operating expenses

     (361)       12.9      7.1          (680)       6.4      10.9  

General administrative expenses

     (328)       12.8      7.1          (619)       6.4      10.9  

Personnel

     (163)       8.5      2.8          (312)       0.3      4.5  

Other general administrative expenses

     (165)       17.5      11.6          (306)       13.5      18.2  

Depreciation and amortisation

     (33)         13.6      7.8            (62)             6.3      10.8  

Net operating income

     553         9.6      4.0            1,058             12.7      17.4  

Net loan-loss provisions

     (246)       5.3      (0.3)          (479)       10.1      14.7  

Other income

     (6)         53.1      46.3            (11)             (40.3)      (37.8)  

Underlying profit before taxes

     301         12.8      7.0            568             16.9      21.8  

Tax on profit

     (64)         13.0      7.2            (120)             12.2      16.9  

Underlying profit from continuing operations

     238         12.7      7.0            448             18.2      23.2  

Net profit from discontinued operations

                                               

Underlying consolidated profit

     238         12.7      7.0            448             18.2      23.2  

Minority interests

     51         6.6      1.1            98             8.4      12.9  

Underlying attributable profit to the Group

     187         14.5      8.7            350             21.3      26.4  

Net capital gains and provisions

                                               

Attributable profit to the Group

     187         14.5      8.7            350             21.3      26.4  

Balance sheet

                                                           

Customer loans

     28,913       (1.4)      1.4          28,913       2.5      2.2  

Cash, central banks and credit institutions

     12,436       (15.7)      (13.4)          12,436       8.2      7.9  

Debt securities

     13,889       (14.3)      (11.8)          13,889       (12.1)      (12.3)  

o/w: available for sale

     7,391       5.9      8.9          7,391       9.8      9.5  

Other financial assets

     6,099       (7.2)      (4.6)          6,099       (9.5)      (9.7)  

Other assets

     2,935         (0.8)      2.0            2,935             23.4      23.1  

Total assets

     64,270         (7.9)      (5.3)            64,270             (0.6)      (0.8)  

Customer deposits

     32,650       (3.9)      (1.2)          32,650       18.7      18.4  

Central banks and credit institutions

     11,612       (12.6)      (10.1)          11,612       14.3      14.0  

Debt securities issued

     4,994       (8.0)      (5.4)          4,994       (7.7)      (7.9)  

Other financial liabilities

     7,832       (20.0)      (17.7)          7,832       (44.8)      (45.0)  

Other liabilities

     1,860         1.0      3.8            1,860             9.0      8.7  

Total liabilities

     58,949         (8.3)      (5.7)            58,949             (0.0)      (0.3)  

Total equity

     5,321         (3.2)      (0.5)            5,321             (6.0)      (6.2)  
                                                             

Other managed and marketed customer funds

     10,607         (2.7)      0.0            10,607             (6.6)      (6.9)  

Mutual funds

     10,607       (2.7)      0.0          10,607       (6.6)      (6.9)  

Pension funds

                                     

Managed portfolios

                                     

Pro memoria:

                     

Loans w/o repos

     29,573       (1.4)      1.4          29,573       2.7      2.5  

Funds (customer deposits w/o repos + mutual funds)

     39,730         1.5      4.3            39,730             7.6      7.3  

Ratios (%) and operating means

                                                           

Underlying RoTE

     20.32       1.57           19.61       5.99   

Efficiency ratio (with amortisations)

     39.5       0.7           39.1       (1.4)   

NPL ratio

     2.58       (0.19)           2.58       (0.43)   

NPL coverage

     113.8       9.0           113.8       11.5   

Number of employees

     17,886       1.7           17,886       1.0   

Number of branches

     1,400         0.8                   1,400             0.8         

 

FINANCIAL REPORT 2017     LOGO   55


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO Chile ( million)

 

                 / 1Q’17                       / 1H’16  
P&L    2Q’17            %      % w/o FX            1H’17            %      % w/o FX  

Net interest income

     489         0.9        5.5         974         11.9        3.9  

Net fee income

     100         (6.9)        (2.5)         207         19.9        11.4  

Gains (losses) on financial transactions

     54         11.0        15.8         103         14.1        5.9  

Other operating income

     0               (90.7)        (88.2)               5                       

Gross income

     644               (0.2)        4.3               1,288               13.7        5.6  

Operating expenses

     (260)         (1.3)        3.2         (524)         10.9        3.0  

General administrative expenses

     (234)         (1.7)        2.9         (472)         9.4        1.6  

Personnel

     (147)         4.7        9.4         (287)         7.5        (0.2)  

Other general administrative expenses

     (87)         (10.8)        (6.5)         (185)         12.6        4.5  

Depreciation and amortisation

     (26)               1.8        6.5               (52)               26.9        17.8  

Net operating income

     383               0.5        5.1               765               15.7        7.5  

Net loan-loss provisions

     (122)         0.4        5.0         (244)         3.3        (4.1)  

Other income

     7               220.7        230.3               9               811.4        746.3  

Underlying profit before taxes

     267               2.3        6.9               529               24.5        15.6  

Tax on profit

     (50)               5.5        10.2               (97)               36.7        27.0  

Underlying profit from continuing operations

     218               1.6        6.2               432               22.0        13.3  

Net profit from discontinued operations

                                                              

Underlying consolidated profit

     218               1.6        6.2               432               22.0        13.3  

Minority interests

     68               2.2        6.8               135               27.4        18.3  

Underlying attributable profit to the Group

     149               1.3        5.9               297               19.7        11.2  

Net capital gains and provisions

                                                              

Attributable profit to the Group

     149               1.3        5.9               297               19.7        11.2  

Balance sheet

                                                                          

Customer loans

     35,314         (7.4)        (1.2)         35,314         (0.0)        2.8  

Cash, central banks and credit institutions

     3,960         (31.2)        (26.6)         3,960         (37.0)        (35.3)  

Debt securities

     3,785         (15.8)        (10.2)         3,785         0.5        3.3  

o/w: available for sale

     2,862         (27.6)        (22.7)         2,862         (11.7)        (9.2)  

Other financial assets

     2,202         (11.9)        (6.1)         2,202         (19.1)        (16.8)  

Other assets

     1,783               (13.7)        (8.0)               1,783               (8.0)        (5.4)  

Total assets

     47,043               (11.2)        (5.3)               47,043               (6.0)        (3.3)  

Customer deposits

     25,254         (4.1)        2.3         25,254         (1.5)        1.3  

Central banks and credit institutions

     4,952         (25.8)        (20.9)         4,952         (32.2)        (30.3)  

Debt securities issued

     8,685         (15.3)        (9.7)         8,685         3.2        6.1  

Other financial liabilities

     2,660         (21.4)        (16.1)         2,660         (19.4)        (17.1)  

Other liabilities

     980               (19.5)        (14.2)               980               (11.8)        (9.4)  

Total liabilities

     42,532               (11.2)        (5.3)               42,532               (7.1)        (4.5)  

Total equity

     4,511               (11.1)        (5.2)               4,511               5.6        8.6  
                                                                            

Other managed and marketed customer funds

     10,111               (4.1)        2.3               10,111               25.7        29.2  

Mutual funds

     7,597         (4.7)        1.6         7,597         35.6        39.4  

Pension funds

                                            

Managed portfolios

     2,514         (2.2)        4.3         2,514         3.0        5.9  

Pro memoria:

                    

Loans w/o repos

     36,359         (7.4)        (1.2)         36,359         0.1        2.9  

Funds (customer deposits w/o repos + mutual funds)

     32,677               (4.6)        1.7               32,677               4.7        7.7  

Ratios (%) and operating means

                                                                          

Underlying RoTE

     18.65         1.58            17.95         0.76     

Efficiency ratio (with amortisations)

     40.4         (0.4)            40.7         (1.0)     

NPL ratio

     5.00         0.07            5.00         (0.28)     

NPL coverage

     58.2         (0.7)            58.2         2.7     

Number of employees

     11,694         (1.4)            11,694         (5.0)     

Number of branches

     407               (2.2)                        407               (13.2)           

 

56   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO Estados Unidos (Ex-Popular) ( million)

 

                 / 1Q’17                       / 1H’16  
P&L    2Q’17            %      % w/o FX            1H’17            %      % w/o FX  

Net interest income

     1,488         (0.1)        3.2         2,977         (1.1)        (4.1)  

Net fee income

     250         (8.5)        (5.3)         523         (9.2)        (11.9)  

Gains (losses) on financial transactions

     25                        20         (28.4)        (30.6)  

Other operating income

     117               (4.3)        (1.1)               239               (1.1)        (4.0)  

Gross income

     1,880               0.0        3.3               3,759               (2.5)        (5.4)  

Operating expenses

     (845)         0.9        4.3         (1,682)         8.5        5.2  

General administrative expenses

     (758)         0.1        3.4         (1,515)         8.3        5.0  

Personnel

     (428)         (3.8)        (0.6)         (872)         7.0        3.8  

Other general administrative expenses

     (330)         5.8        9.2         (643)         10.0        6.7  

Depreciation and amortisation

     (87)               8.4        11.9               (167)               10.4        7.1  

Net operating income

     1,035               (0.7)        2.6               2,077               (9.9)        (12.6)  

Net loan-loss provisions

     (697)         (14.0)        (11.0)         (1,507)         (3.7)        (6.6)  

Other income

     (24)               (24.8)        (22.0)               (57)               (28.4)        (30.5)  

Underlying profit before taxes

     314               57.5        61.8               513               (22.4)        (24.7)  

Tax on profit

     (79)               28.3        32.1               (140)               (43.2)        (44.9)  

Underlying profit from continuing operations

     235               70.6        75.1               373               (10.0)        (12.7)  

Net profit from discontinued operations

                                                              

Underlying consolidated profit

     235               70.6        75.1               373               (10.0)        (12.7)  

Minority interests

     86               101.9        106.9               129               (25.8)        (28.0)  

Underlying attributable profit to the Group

     149               56.5        60.8               244               1.5        (1.6)  

Net capital gains and provisions

                                                              

Attributable profit to the Group

     149               56.5        60.8               244               1.5        (1.6)  

Balance sheet

                                                                          

Customer loans

     76,676         (6.3)        0.0         76,676         (7.8)        (5.2)  

Cash, central banks and credit institutions

     15,552         (24.0)        (18.9)         15,552         (11.8)        (9.3)  

Debt securities

     17,819         (6.5)        (0.2)         17,819         (4.8)        (2.1)  

o/w: available for sale

     15,667         (6.2)        0.1         15,667         (7.6)        (5.0)  

Other financial assets

     2,757         (9.4)        (3.2)         2,757         (12.4)        (9.9)  

Other assets

     12,673               (4.5)        1.9               12,673               0.8        3.6  

Total assets

     125,477               (8.9)        (2.7)               125,477               (7.2)        (4.6)  

Customer deposits

     55,491         (12.1)        (6.1)         55,491         (6.6)        (3.9)  

Central banks and credit institutions

     19,476         (12.4)        (6.5)         19,476         (27.2)        (25.1)  

Debt securities issued

     27,188         (3.7)        2.8         27,188         4.8        7.8  

Other financial liabilities

     3,194         5.3        12.4         3,194         11.4        14.5  

Other liabilities

     4,358               (3.0)        3.5               4,358               (4.3)        (1.6)  

Total liabilities

     109,707               (9.4)        (3.3)               109,707               (8.2)        (5.6)  

Total equity

     15,770               (4.8)        1.6               15,770               0.2        3.0  
                                                                            

Other managed and marketed customer funds

     17,223               (6.5)        (0.2)               17,223               (10.4)        (7.9)  

Mutual funds

     8,459         (5.9)        0.5         8,459         21.2        24.6  

Pension funds

                                            

Managed portfolios

     8,764         (7.1)        (0.9)         8,764         (28.4)        (26.4)  

Pro memoria:

                    

Loans w/o repos

     80,370         (6.4)        (0.1)         80,370         (8.1)        (5.5)  

Funds (customer deposits w/o repos + mutual funds)

     63,745               (11.2)        (5.3)               63,745               (3.6)        (0.9)  

Ratios (%) and operating means

                                                                          

Underlying RoTE

     4.45         1.64            3.64         (0.27)     

Efficiency ratio (with amortisations)

     45.0         0.4            44.8         4.5     

NPL ratio

     2.64         0.21            2.64         0.40     

NPL coverage

     183.1         (19.3)            183.1         (37.5)     

Number of employees

     18,008         1.9            18,008         0.8     

Number of branches

     763               (0.1)                        763               (1.4)           

 

FINANCIAL REPORT 2017     LOGO   57


Table of Contents

JANUARY - JUNE    » Appendix

 

    

 

LOGO Centro Corporativo ( million)

 

 

P&L    2Q’17        1Q’17        %        1H’17      1H’16        %  

Net interest income

     (213)          (194)          10.0          (407)        (356)          14.5  

Net fee income

     (9)          (4)          110.9          (14)        (10)          41.4  

Gains (losses) on financial transactions

     (81)          (119)          (31.5)          (200)        (99)          103.0  

Other operating income

     (36)          (23)          54.3          (59)        (3)           

Gross income

     (340)          (341)          (0.1)          (681)        (468)          45.5  

Operating expenses

     (118)          (119)          (1.0)          (238)        (246)          (3.5)  

Net operating income

     (458)          (460)          (0.4)          (919)        (714)          28.6  

Net loan-loss provisions

     (11)          (5)          108.6          (16)        (3)          353.7  

Other income

     (53)          (32)          65.7          (84)        (60)          41.5  

Underlying profit before taxes

     (522)          (497)          5.0          (1,018)        (777)          31.0  

Tax on profit

     (40)          26                   (13)        42           

Underlying profit from continuing operations

     (561)          (471)          19.3          (1,032)        (736)          40.3  

Net profit from discontinued operations

                                       0          (100.0)  

Underlying consolidated profit

     (561)          (471)          19.3          (1,032)        (735)          40.3  

Minority interests

     2          (3)                   (1)        (7)          (88.2)  

Underlying attributable profit to the Group

     (563)          (468)          20.4          (1,031)        (729)          41.5  

Net capital gains and provisions*

                                       (186)          (100.0)  

Attributable profit to the Group

     (563)          (468)          20.4          (1,031)        (915)          12.7  

(*).-In1H’16. Restructuring costs

                         

Balance sheet

                                                             

Debt securities

     2,009          781          157.1          2,009        3,287          (38.9)  

Goodwill

     26,070          26,939          (3.2)          26,070        26,536          (1.8)  

Capital assigned to Group areas

     79,992          83,902          (4.7)          79,992        79,973          0.0  

Other financial assets

     8,040          10,661          (24.6)          8,040        14,494          (44.5)  

Other assets

     14,814          15,115          (2.0)          14,814        15,654          (5.4)  

Total assets

     130,926          137,398          (4.7)          130,926        139,944          (6.4)  

Debt securities issued

     34,279          30,740          11.5          34,279        35,292          (2.9)  

Other financial liabilities

     2,095          2,469          (15.1)          2,095        4,877          (57.0)  

Other liabilities

     8,968          12,299          (27.1)          8,968        14,809          (39.4)  

Total liabilities

     45,342          45,507          (0.4)          45,342        54,978          (17.5)  

Total equity

     85,583          91,891          (6.9)          85,583        84,966          0.7  
                                                               

Other managed and marketed customer funds

     53          52          2.1          53                  

Mutual funds

     53          52          2.1          53                  

Pension funds

                                                 

Managed portfolios

                                                 

Operating means

                         

Number of employees

     1,714          1,720          (0.3)          1,714        1,757          (2.4)  

 

58   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Appendix

 

    

 

LOGO  Retail Banking ( million)

 

 

               / 1Q’17                    / 1H’16  
P&L    2Q’17          %    % w/o FX           1H’17          %    % w/o FX  

Net interest income

     8,096       1.9      4.0          16,044       11.4      7.0  

Net fee income

     2,457       0.3      2.4          4,905       15.7      10.7  

Gains (losses) on financial transactions

     157       (30.0)      (28.8)          383       43.0      65.8  

Other operating income

     173         (6.2)      (3.3)            358         15.2      12.2  

Gross income

     10,883         0.7      2.8            21,689         12.8      8.6  

Operating expenses

     (4,894)         0.1      2.1            (9,782)         8.0      4.6  

Net operating income

     5,989         1.2      3.4            11,907         17.1      12.1  

Net loan-loss provisions

     (1,998)       (10.9)      (8.1)          (4,240)       3.0      (4.0)  

Other income

     (746)         8.8      11.7            (1,432)         68.7      56.9  

Underlying profit before taxes

     3,244         8.5      10.1            6,235         19.9      17.8  

Tax on profit

     (933)         1,3      3.4            (1,853)         27.4      25.4  

Underlying profit from continuing operations

     2,312         11.7      13.1            4,382         16.9      14.9  

Net profit from discontinued operations

                                     (100.0)      (100.0)  

Underlying consolidated profit

     2,312         11.7      13.1            4,382         16.9      14.9  

Minority interests

     351         27.2      28.5            627         12.6      8.9  

Underlying attributable profit to the Group

     1,961         9.3      10.8            3,755         17.7      15.9  

Net capital gains and provisions*

                                     (100.0)      (100.0)  

Attributable profit to the Group

     1,961         9.3      10.8            3,755         17.8      16.4  

Pro memoria:

                     

Loans w/o repos

     680,140       (2.2)      1.0          680,140       (0.9)      2.0  

Funds (customer deposits w/o repos + mutual funds)

     731,932         (1.5)      1.8            731,932         4.1      6.8  

 

(*).-

In 1H’16 capital gains from VISA Europe disposal and restructuring costs.

 

LOGO  Global Corporate Banking ( million)

 

               / 1Q’17                      / 1H’16  
P&L    2Q’17          %        % w/o FX             1H’17          %        % w/o FX  

Net interest income

     625       (4.8)      (2.8)          1,281       10.0      4.5  

Net fee income

     438       9.6      11.3          837       16.6      13.0  

Gains (losses) on financial transactions

     211       (54.7)      (53.0)          678       (3.4)      (9.0)  

Other operating income

     101           133.8      137.3                144         6.4      4.0  

Gross income

     1,374         (12.2)      (10.3)                2,940         8.1      3.1  

Operating expenses

     (488)         0,2      1.3                (975)         (0.1)      (1.2)  

Net operating income

     886         (17.8)      (15.5)                1,964         12.7      5.4  

Net loan-loss provisions

     (238)       79.7      82.3          (370)       (11.0)      (19.2)  

Other income

     (5)         (62.1)      (61.6)                (19)         (41.5)      (41.4)  

Underlying profit before taxes

     643         (31.0)      (28.8)                1,576         21.7      14.8  

Tax on profit

     (185)         (30.3)      (28.0)                (450)         20.0      13.0  

Underlying profit from continuing operations

     459         (31.2)      (29.1)                1,126         22.3      15.5  

Net profit from discontinued operations

                                               

Underlying consolidated profit

     459         (31.2)      (29.1)                1,126         22.3      15.5  

Minority interests

     44         (22.5)      (19.6)                101         27.8      15,1  

Underlying attributable profit to the Group

     414         (32.1)      (30.0)                1,024         21.8      15.5  

Net capital gains and provisions*

                                         (100.0)      (100.0)  

Attributable profit to the Group

     414         (32.1)      (30.0)                1,024         30.9      23.6  

Pro memoria:

                     

Loans w/o repos

     89,758       (6.5)      (2.8)          89,758       (9.1)      (7.2)  

Funds (customer deposits w/o repos + mutual funds)

     72,479         7.3      11.8                72,479         18.1      20.1  

 

(*).-In

1H’16. Restructuring costs

 

FINANCIAL REPORT 2017     LOGO   59


Table of Contents

JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO  Popular ( million)

 

 

        
Income Statement*    2Q’17  

Net interest income

     109  

Net fee income

     31  

Gains (losses) on financial transactions

     (1)  

Other operating income

     0  

Gross income

     139  

Operating expenses

     (96)  

General administrative expenses

     (87)  

Personnel

     (45)  

Other general administrative expenses

     (42)  

Depreciation and amortisation

     (9)  

Net operating income

     43  

Net loan-loss provisions

     (8)  

Other income

     (20)  

Underlying profit before taxes

     15  

Tax on profit

     (5)  

Underlying profit from continuing operations

     11  

Net profit from discontinued operations

      

Underlying consolidated profit

     11  

Minority interests

      

Underlying attributable profit to the Group

     11  

Net capital gains and provisions

      

Attributable profit to the Group

     11  

(*).- Results consolidated into Grupo Santander as of 7 June 2017.

  

Balance sheet

     Jun 2017  

Customer loans

     82,589  

Cash, central banks and credit institutions

     12,538  

Debt securities

     19,394  

o/w: available for sale

     17,929  

Other financial assets

     1,971  

Other assets

     15,224  

Total assets

     131,716  

Customer deposits

     64,814  

Central banks and credit institutions

     47,137  

Debt securities issued

     11,915  

Other financial liabilities

     2,596  

Other liabilities

     5,262  

Total liabilities

     131,723  

Total equity

     (7)  
          

Other managed and marketed customer funds

     18,121  

Mutual funds

     10,003  

Pension funds

     4,737  

Managed portfolios

     3,381  

Pro memoria:

  

Gross customer loans w/o repos

     93,101  

Funds (customer deposits w/o repos + mutual funds)

     70,570  

 

60   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO  Income Statement - Grupo Santander (including Banco Popular)  

     million

 

 

                   Change                    Change  
      2Q’17      1Q’17      %      % w/o FX      1H’17      1H’16      %      % w/o FX  

Net interest income

                       

Net fee income

     2,916        2,844        2.6        4.6        5,760        4,946        16.5        11.5  

Gains (losses) on financial transactions

     286        573        (50.0)        (48.1)        859        870        (1.3)        (2.0)  

Other operating income

     240        211        14.2        17.4        451        474        (4.9)        (7.1)  

Dividends

     238        41        481.2        484.3        279        253        10.3        9.2  

Income from equity-accounted method

     160        133        20.0        21.4        293        195        49.9        42.5  

Other operating income/expenses

     (157)        37                      (120)        26                

Gross income

     12,049        12,029        0.2        2.3        24,078        21,485        12.1        7.7  

Operating expenses

     (5,648)        (5,543)        1.9        3.7        (11,191)        (10,384)        7.8        4.7  

General administrative expenses

     (4,983)        (4,915)        1.4        3.3        (9,897)        (9,204)        7.5        4.4  

Personnel

     (2,943)        (2,912)        1.1        2.9        (5,855)        (5,395)        8.5        5.3  

Other general administrative expenses

     (2,039)        (2,002)        1.8        3.8        (4,042)        (3,809)        6.1        3.0  

Depreciation and amortisation

     (665)        (629)        5.8        7.4        (1,294)        (1,181)        9.6        7.0  

Net operating income

     6,401        6,486        (1.3)        1.1        12,887        11,100        16.1        10.4  

Net loan-loss provisions

     (2,280)        (2,400)        (5.0)        (2.2)        (4,680)        (4,613)        1.4        (5.5)  

Impairment losses on other assets

     (63)        (68)        (7.9)        (6.6)        (131)        (72)        81.3        71.9  

Other income

     (785)        (707)        11.0        13.7        (1,492)        (905)        65.0        54.8  

Underlying profit before taxes

     3,273        3,311        (1.1)        1.0        6,585        5,510        19.5        15.9  

Tax on profit

     (1,129)        (1,125)        0.4        2.7        (2,254)        (1,725)        30.6        27.2  

Underlying profit from continuing operations

     2,144        2,186        (1.9)        0.2        4,331        3,785        14.4        10.8  

Net profit from discontinued operations

                                        0        (100.0)        (100.0)  

Underlying consolidated profit

     2,144        2,186        (1.9)        0.2        4,331        3,785        14.4        10.8  

Minority interests

     395        319        24.0        25.8        715        626        14.2        9.3  

Underlying attributable profit to the Group

     1,749        1,867        (6.4)        (4.2)        3,616        3,160        14.4        11.1  

Net capital gains and provisions*

                                        (248)        (100.0)        (100.0)  

Attributable profit to the Group

     1,749        1,867        (6.4)        (4.2)        3,616        2,911        24.2        20.7  
                                                                         

Underlying EPS (euros)

     0.114        0.122        (7.2)                 0.236        0.208        13.4           

Underlying diluted EPS (euros)

     0.113        0.122        (7.2)                 0.235        0.207        13.4           
                                                                         

EPS (euros)

     0.114        0.122        (7.2)                 0.236        0.191        23.7           

Diluted EPS (euros)

     0.113        0.122        (7.2)                         0.235        0.190        23.7           

(*).- In 1H’16 capital gains from VISA Europe disposal ( 227 million) and restructuring costs ( 475 million).

 

 

FINANCIAL REPORT 2017     LOGO   61


Table of Contents

JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO  Balance sheet - Grupo Santander (including Banco Popular)  

     million

 

 

Assets   30.06.17     30.06.16    

Change

amount

    %     31.12.16  

Cash, cash balances at central banks and other demand deposits

    83,691       65,368       18,323       28.0       76,454  

Financial assets held for trading

    132,348       157,497       (25,149)       (16.0)       148,187  

Debt securities

    37,062       45,077       (8,015)       (17.8)       48,922  

Equity instruments

    18,907       14,237       4,670       32.8       14,497  

Loans and advances to customers

    11,987       8,747       3,240       37.0       9,504  

Loans and advances to central banks and credit institutions

    6,182       2,161       4,021       186.1       3,221  

Derivatives

    58,210       87,275       (29,065)       (33.3)       72,043  

Financial assets designated at fair value

    41,398       42,846       (1,448)       (3.4)       31,609  

Loans and advances to customers

    19,768       13,928       5,840       41.9       17,596  

Loans and advances to central banks and credit institutions

    16,796       24,810       (8,014)       (32.3)       10,069  

Other (debt securities an equity instruments)

    4,834       4,108       726       17.7       3,944  

Available-for-sale financial assets

    143,561       116,385       27,176       23.4       116,774  

Debt securities

    138,280       111,672       26,608       23.8       111,287  

Equity instruments

    5,281       4,713       568       12.1       5,487  

Loans and receivables

    908,053       842,878       65,175       7.7       840,004  

Debt securities

    15,473       13,672       1,801       13.2       13,237  

Loans and advances to customers

    829,466       760,781       68,685       9.0       763,370  

Loans and advances to central banks and credit institutions

    63,114       68,425       (5,311)       (7.8)       63,397  

Held-to-maturity investments

    13,789       4,820       8,969       186.1       14,468  

Investments in subsidaries, joint ventures and associates

    6,786       3,411       3,375       99.0       4,836  

Tangible assets

    22,797       26,314       (3,517)       (13.4)       23,286  

Intangible assets

    28,628       29,146       (518)       (1.8)       29,421  

o/w: goodwill

    26,070       26,541       (471)       (1.8)       26,724  

Other assets

    64,209       54,241       9,968       18.4       54,086  

Total assets

    1,445,260           1,342,906               102,354                     7.6                 1,339,125  

Liabilities and shareholders’ equity

                                       

Financial liabilities held for trading

    96,137       118,582       (22,445)       (18.9)       108,765  

Customer deposits

    15,839       8,755       7,084       80.9       9,996  

Debt securities issued

    0             0              

Deposits by central banks and credit institutions

    777       960       (183)       (19.0)       1,395  

Derivatives

    59,032       87,254       (28,222)       (32.3)       74,369  

Other

    20,489       21,613       (1,124)       (5.2)       23,005  

Financial liabilities designated at fair value

    53,789       48,548       5,241       10.8       40,263  

Customer deposits

    26,838       25,425       1,413       5.6       23,345  

Debt securities issued

    3,049       2,995       54       1.8       2,791  

Deposits by central banks and credit institutions

    23,900       20,127       3,773       18.7       14,127  

Other

    0       1       (1)       (59.5)        

Financial liabilities measured at amortized cost

    1,148,471       1,031,650       116,821       11.3       1,044,240  

Customer deposits

    721,659       637,723       83,936       13.2       657,770  

Debt securities issued

    220,678       227,991       (7,313)       (3.2)       226,078  

Deposits by central banks and credit institutions

    178,930       138,366       40,564       29.3       133,876  

Other

    27,204       27,570       (366)       (1.3)       26,516  

Liabilities under insurance contracts

    1,693       644       1,049       162.9       652  

Provisions

    15,877       15,174       703       4.6       14,459  

Other liabilities

    28,340       27,962       378       1.4       28,047  

Total liabilities

    1,344,305       1,242,560       101,745       8.2       1,236,426  

Shareholders’ equity

    107,565       103,637       3,928       3.8       105,977  

Capital stock

    7,291       7,217       74       1.0       7,291  

Reserves

    97,533       94,303       3,230       3.4       94,149  

Attributable profit to the Group

    3,616       2,911       705       24.2       6,204  

Less: dividends

    (875)       (794)       (81)       10.2       (1,667)  

Accumulated other comprehensive income

    (18,797)       (15,027)       (3,770)       25.1       (15,039)  

Minority interests

    12,188       11,736       452       3.8       11,761  

Total equity

    100,955       100,346       609       0.6       102,699  

Total liabilities and equity

    1,445,260       1,342,906       102,354       7.6       1,339,125  

 

62   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO

 

NOTE:

The financial information for the first half of 2017 and 2016 corresponds to that included in the consolidated summarised financial statements at these dates, drawn up in accordance with the International Accounting Standards (IAS) 34, Interim Financial Information. The accounting policies and methods used are those established by the International Financial Reporting Standards adopted by the European Union (IFRS-EU), Circular 4/2004 of the Bank of Spain and the International Financial Reporting Standards issued by the International Accounting Standards Board (IFRS-IASB).

LOGO Consolidated income statement ( million)

 

 

      1H’17      1H’16  

Interest income

     28,632        27,032  

Interest expense

     (11,624)        (11,838)  

NET INTEREST INCOME

     17,008        15,194  

Dividend income

     279        253  

Share of results of entities accounted for using the equity method

     293        195  

Commission income

     7,261        6,275  

Commission expense

     (1,501)        (1,329)  

Gain or losses on financial assets and liabilities not measured at fair value through profit or loss, net

     276        734  

Gain or losses on financial assets and liabilities held for trading, net

     1,055        753  

Gain or losses on financial assets and liabilities measured at fair value through profit or loss, net

     (47)        422  

Gain or losses from hedge accounting, net

     (8)        14  

Exchange rate differences, net

     (416)        (672)  

Other operating income

     807        1,150  

Other operating expenses

     (944)        (1,160)  

Income from assets under insurance and reinsurance contracts

     1,378        1,024  

Expenses from liabilities under insurance and reinsurance contracts

     (1,361)        (988)  

GROSS INCOME

     24,080        21,865  

Administrative expenses

     (9,897)        (9,204)  

Staff costs

     (5,855)        (5,395)  

Other general administrative expenses

     (4,042)        (3,809)  

Depreciation and amortisation cost

     (1,294)        (1,181)  

Provisions, net

     (1,377)        (1,570)  

Impairment or reversal of impairment of financial assets measured at fair value through profit or loss, net

     (4,713)        (4,647)  

Financial assets measured at cost

     (7)        (2)  

Financial assets available-for-sale

             

Loans and receivables

     (4,706)        (4,645)  

Held-to-maturity investments

             

PROFIT FROM OPERATIONS

     6,799        5,263  

Impairment of investments in subsidiaries, joint ventures and associates, net

            (8)  

Impairment on non-financial assets, net

     (97)        (30)  

Tangible assets

     (28)        (18)  

Intangible assets

     (40)         

Others

     (29)        (12)  

Gain or losses on non financial assets and investments, net

     26        27  

Negative goodwill recognized in results

             

Gains or losses on non-current assets held for sale classified as discontinued operations

     (143)        (40)  

PROFIT OR LOSS BEFORE TAX FROM CONTINUING OPERATIONS

     6,585        5,212  

Tax expense or income from continuing operations

     (2,254)        (1,642)  

PROFIT OR LOSS AFTER TAX FROM CONTINUING OPERATIONS

     4,331        3,570  

Profit or loss after tax from discontinued operations

             

PROFIT FOR THE PERIOD

     4,331        3,570  

Profit attributable to non-controlling interests

     715        659  

Profit attributable to the parent

     3,616        2,911  

EARNINGS PER SHARE (euros)

                 

Basic

     0.24        0.19  

Diluted

     0.24        0.19  

 

NOTE:

The financial information in this report was approved by the Bank’s Board of Directors, following a favourable report from the Audit Committee. In its review, the Audit Committee ensured that the first half information has been drawn up in accordance with the same principles and practices as the annual financial statements.

 

FINANCIAL REPORT 2017     LOGO   63


Table of Contents

JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO  Consolidated balance sheet ( million)

 

 

 

ASSETS    30.06.17      31.12.16      30.06.16  

Cash, cash balances at central banks and other demand deposits

     83,691        76,454        65,368  

Financial assets held for trading

     132,348        148,187        157,497  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     40,146        38,145        32,081  

Financial assets measured at fair value

     41,398        31,609        42,846  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     7,082        2,025         

Financial assets available for sale

     143,561        116,774        116,385  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     44,630        23,980        27,124  

Loans and receivables

     908,053        840,004        842,878  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     11,052        7,994        2,349  

Investments held.to-maturity

     13,789        14,468        4,820  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     7,081        2,489        524  

Hedging derivates

     9,496        10,377        11,045  

Changes in fair value of hedged items in portfolio hedges of interest rate risk

     1,419        1,481        1,993  

Investments

     6,787        4,836        3,411  

Associated companies

     2,586        1,594        1,650  

Controlled entities

     4,201        3,242        1,761  

Reinsurance assets

     342        331        326  

Tangible assets

     22,796        23,286        26,314  

Property, plant and equipment

     20,567        20,770        19,951  

For own-use

     8,267        7,860        7,681  

Leased out under an operating lease

     12,300        12,910        12,270  

Investment property

     2,229        2,516        6,363  

Of which: leased out under an operating lease

     1,358        1,567        5,153  

Memorandum ítems: acquired in financial lease

     88        115        109  

Intangible assets

     28,628        29,421        29,146  

Goodwill

     26,070        26,724        26,541  

Other intangible assets

     2,558        2,697        2,605  

Tax assets

     30,743        27,678        26,091  

Current tax assets

     6,183        6,414        4,621  

Deferred tax assets

     24,560        21,264        21,470  

Other assets

     10,032        8,447        8,945  

Insurance contracts linked to pensions

     423        269        279  

Inventories

     1,127        1,116        1,139  

Other

     8,482        7,062        7,527  

Non-current assets held for sale

     12,177        5,772        5,841  

TOTAL ASSETS

     1,445,260        1,339,125        1,342,906  

 

64   LOGO     FINANCIAL REPORT 2017


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JANUARY - JUNE    » Information including Banco Popular

 

    

 

LOGO  Consolidated balance sheet ( million)

 

 

 

LIABILITIES AND EQUITY    30.06.17      31.12.16      30.06.16  

Financial liabilities held for trading

     96,137        108,765        118,582  

Financial liabilities designated at fair value through profit or loss

     53,788        40,263        48,548  

Memorandum ítems: subordinated liabilities

                    

Financial liabilities at amortised cost

     1,148,471        1,044,240        1,031,650  

Memorandum ítems: subordinated liabilities

     21,058        19,902        22,720  

Hedging derivatives

     7,638        8,156        9,365  

Changes in fair value of hedged items in portfolio hedges of interest rate risk

     350        448        636  

Liabilities under insurance contracts

     1,693        652        644  

Provisions

     15,877        14,459        15,174  

Pensions and other post-retirement obligations

     6,830        6,576        6,784  

Other long term employee benefits

     1,497        1,712        2,049  

Taxes and other legal contingencies

     3,742        2,994        2,885  

Contingent liabilities and commitments

     645        459        616  

Other provisions

     3,163        2,718        2,840  

Tax liabilities

     8,863        8,373        8,118  

Current tax liabilities

     2,764        2,679        2,560  

Deferred tax liabilities

     6,099        5,694        5,558  

Other lialibities

     11,488        11,070        9,843  

Liabilities associated with non-current assets held for sale

                    

TOTAL LIABILITIES

     1,344,305        1,236,426        1,242,560  

Sharehoders’ equity

     107,564        105,977        103,637  

Capital

     7,291        7,291        7,217  

Unpaid capital which has been called up

                    

Memorandum ítems: uncalled up capital

                    

Share premium

     44,912        44,912        45,001  

Equity instruments issued other than capital

                    

Equity component of compound financial instruments

                    

Other equity instruments

                    

Other equity

     154        240        239  

Accumulated retained profit

     53,556        49,953        49,960  

Revaluation reserves

                    

Other reserves

     (1,062)        (949)        (707)  

(-) Own shares

     (28)        (7)        (190)  

Profit attributable to shareholders of the parent

     3,616        6,204        2,911  

(-) Interim Dividends

     (875)        (1,667)        (794)  

Other accumulated results

     (18,797)        (15,039)        (15,027)  

Items not reclassified to profit or loss

     (3,869)        (3,933)        (3,665)  

Actuarial gains or losses on defined benefit pension plans

     (3,867)        (3,931)        (3,664)  

Non-current assets classified as held for sale

                    

Other recognised income and expense of investments in subsidaries, joint ventures and associates

     (2)        (2)        (1)  

Other valuation adjustments

                    

Items that may be reclassified to profit or loss

     (14,928)        (11,106)        (11,362)  

Hedge of net investments in foreign operations (effective portion)

     (4,615)        (4,925)        (3,995)  

Exchange rate differences

     (12,381)        (8,070)        (9,217)  

Hedging derivatives. Cash flow hedges (effective portion)

     251        469        836  

Available-for-sale financial assets

     2,010        1,571        1,196  

Debt instruments

     930        423        718  

Equity instruments

     1,080        1,148        478  

Non-current assets classified as held for sale

                    

Other recognised income and expense of investments in subsidaries, joint ventures and associates

     (193)        (151)        (182)  

Non-controlling interest

     12,188        11,761        11,736  

Other accumulated results

     (1,113)        (853)        (1,029)  

Other items

     13,301        12,614        12,765  

TOTAL EQUITY

     100,955        102,699        100,346  

TOTAL LIABILITIES AND EQUITY

     1,445,260        1,339,125        1,342,906  

Memorandum items

        

Contingent liabilities

     48,167        44,434        42,316  

Contingent commitments

     256,617        231,962        225,526  

 

FINANCIAL REPORT 2017     LOGO   65


Table of Contents

JANUARY - JUNE    » Glosary of alternative performance measures

 

    

 

» Glossary of Alternative Performance Measures (APM)

 

 

Below we set out information on alternative performance measures in order to comply with the guidelines of the European Securities and Markets Authority, ESMA (Guidelines on Alternative Performance Meaures).

The Group uses the following indicators for managing its business. They enable profitability and efficiency to be measured, the quality of its credit portfolio, the volume of tangible equity per share and the net loan-to-deposit ratio, analysing their evolution and comparing them with those of our competitors.

The purpose of the profitability and efficiency ratios is to measure the ratio of profits to capital, tangible capital, assets and risk-weighted assets, while the efficiency ratio enables measures how much general administrative expenses (personnel and other) and amortisation costs are needed to generate revenue.

The credit risk indicators measure the quality of the credit portfolio and the percentage of non-performing loans covered by provisions.

The capitalisation indicator provides information on the volume of tangible equity per share.

Other indicators are also included. The loan-to-deposit ratio (LTD) identifies the relation between customer loans and advances (net) and customer deposits and so assesses what proportion of loans and advances granted by the Group are financed by customer deposits. The Group also uses gross customer loan magnitudes excluding repurchase agreements (repos) and customer deposits excluding reverse repurchase agreements (reverse repos). In order to analyse the evolution of the traditional commercial banking business of granting loans and capturing deposits, the repos and reverse repos are deducted, respectively, as they are mainly highly volatile treasury business products.

The Group presents, for both the Group’s total as well as the business units, the real changes in the income statement as well as the changes without the exchange rate effect, as it considers the latter facilitates analysis because it enables the movements that occur in businesses to be identified without taking into account the impact of converting each local currency into euros. The average exchange rates used to calculate these changes are set out on page 12.

The Group presents, for both the Group’s total as well as the business units, the real changes in the balance sheet as well as the changes without the exchange rate effect for customer loans and advances (excluding repos) and customer funds, which comprise deposits (without reverse repos) and mutual funds. The reason is to also facilitate analysis by isolating the changes in these balances that are not caused by converting each local currency to euros. The end-of-period exchange rates used to calculate these changes are set out on page 12.

The Group also includes summarised income statements in which non-recurring capital gains and provisions are presented in net terms separately in the line just before the Group’s attributable profit. The Group believes that this statement explains more clearly the changes in the income statement. Those capital gains and provisions considered as non-recurring are subtracted from each of the income statement lines where they were naturally recorded.

Lastly, the indicators use profit and loss and balance sheet figures and ratios excluding Banco Popular’s figures, in order to facilitate like-for-like comparisons.

The following table reconciles attributable profit by isolating the negative non-recurring impact in the first half of 2016, derived mainly from losses stemming from restructuring costs in Spain, partly offset by capital gains from the sale of Visa Europe shares, as well as the impact of Banco Popular as of its acquisition on June 7, in the first half of 2017.

LOGO  Adjusted attributable profit to the Group. Six months ended on June 30

     million

 

 

        2017        2016        % change  

Unadjusted attributable profit to the Santander Group

       3,616          2,911          +24%  

(-) Attributable profit Banco Popular

       11          0           

Unadjusted attributable profit to the Santander Group (Ex-Popular)

       3,605          2,911          +24%  

(-) Non-recurring events*

       0          (248)          -100%  

Adjusted attributable profit to the Group

       3,605          3,160          +14%  

(*).- In 1H’16, capital gain from VISA Europe disposal ( 227 million) and restructuring costs ( 475 million)

 

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JANUARY - JUNE    » Glosary of alternative performance measures

 

    

 

The indicators and how they are calculated are defined below.

Profitability and efficiency

 

 

RoE: Return on capital: Group attributable profit / average net equity (excluding minority interests). Net equity is defined as capital and reserves + other accumulated global results + Group attributable profit + dividends and other payments.

 

 

RoTE: Return on tangible capital: Group attributable profit / average of: net equity (excluding minority interests) – intangible assets (including goodwill)

 

 

Underlying RoTE: Return on tangible capital: Group underlying attributable profit / average of: net equity (excluding minority interests) - intangible assets (including goodwill)

 

 

RoA: Return on assets: consolidated profit / average total assets

 

 

RoRWA: Return on risk-weighted assets: consolidated profit / average risk-weighted assets

 

 

Underlying RoRWA: Return on risk-weighted assets: consolidated underlying profit / average risk-weighted assets

 

 

Efficiency: Operating costs / gross income. Operating expenses are defined as general administrative expenses + amortisations

Credit risk

 

 

NPL Ratio: Non-performing loans and customer advances, customer guarantees and contingent liabilities / total risk. Total risk is defined as: normal and non-performing balances of customer loans and advances, customer guarantees and contingent liabilities

 

 

NPL Coverage: Provisions to cover losses due to impairment of customer loans and advances, customer guarantees and contingent liabilities / non-performing balances of customer loans and advances, customer guarantees and contingent liabilities

 

 

Cost of credit: Provisions to cover losses due to impairment of loans in the last 12 months / average customer loans and advances of the last 12 months

Capitalisation

 

 

Tangible net asset value per share – TNAV: Tangible stockholders’ equity / number of shares (excluding treasury shares). Tangible stockholders’ equity calculated as shareholders equity + accumulated other comprehensive income - goodwill - intangible assets

Other indicators

 

 

Loan-to-deposit ratio: Net customer loans and advances / Customer deposits

 

 

Loans excluding repos: Gross customer loans and advances excluding repos

 

 

Deposits excluding reverse reposs: Customer deposits excluding reverse repos

 

Notes:

1) The averages for the RoE, RoTE, RoA and RoRWA denominators are calculated on the basis of four months from March to June in the case of second quarter figures and seven months from December to June in the case of first half figures.

 

    

2) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculated the RoE and RoTE is the annualised underlying attributable profit (excluding non-recurring results), to which are added non-recurring results without annualising them.

 

    

3) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoA and RoRWA is the consolidated annualised result (excluding non-recurring results), to which is added non-recurring results without annualising them.

 

    

4) The risk-weighted assets included in the RoRWA denominator are calculated in accordance with the criteria defined by the Capital Requirements Regulation (CRR).

 

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JANUARY - JUNE    » Glosary of alternative performance measures

 

    

 

» Other definitions

 

 

Santander Global Corporate Banking

Global Transaction Banking (GTB): includes the business of cash management, trade finance, basic financing and custody

Financing Solutions & Advisory (FS&A): includes the units of origination and distribution of corporate loans and structured financings, bond and securitisation origination teams, corporate finance units (mergers and acquisitions, primary markets of equities, investment solutions for corporate clients via derivatives), as well as asset based finance

Global Markets (GM): includes the sale and distribution of fixed income and equity derivatives, interest rates and inflation; the trading and hedging of exchange rates, and short-term money markets for the Group’s wholesale and retail clients; management of books associated with distribution; and brokerage of equities, and derivatives for investment and hedging solutions.

» Acronym

 

 

AFS: Available for Sale

CET1: Common Equity Tier1

EPS: Earnings per share

FROB: Fondo de Reestructuración Ordenada Bancaria

GDP: Gross Domestic Product

MREL/TLAC: Minimum Requirement of Elegible Liabilities / Total Loss-Absorbing Capacity

NII: Net Interest Income

NPL: Non Performing Loans

Repos: Repurchase Agreements

SAREB: Sociedad de Gestión de Activos procedentes de la Reestructuración Bancaria

SRB: Single Resolution Board

SRF: Single Resolution Fund

VaR: Value at Risk

 

LOGO

 

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JANUARY - JUNE    » 

 

    

 

Important information

Banco Santander, S.A. (“Santander”) cautions that this financial report contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this report and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this report and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

The information contained in this report is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in this report. No investment activity should be undertaken on the basis of the information contained in this report. In making this report available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this report nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this report is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this report should be construed as a profit forecast.

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

 

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Table of Contents

Item 3

 

LOGO

Key consolidated data (including Banco Popular)

 

                   Change         
     1H ‘17      1H ‘16      Amount      %      2016  

Balance sheet (€ million)

              

Total assets

     1,445,260        1,342,906        102,354        7.6        1,339,125  

Net customer loans

     861,221        783,457        77,764        9.9        790,470  

Customer deposits

     764,336        671,903        92,433        13.8        691,111  

Total customer funds

     969,778        846,383        123,395        14.6        873,618  

Total equity

     100,955        100,346        609        0.6        102,699  
Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums  

Income statement (€ million)

              

Net interest income

     17,008        15,194        1,814        11.9        31,089  

Gross income

     24,078        21,485        2,593        12.1        43,853  

Net operating income

     12,887        11,100        1,787        16.1        22,766  

Underlying profit before taxes *

     6,585        5,510        1,075        19.5        11,288  

Underlying attributable profit to the Group *

     3,616        3,160        456        14.4        6,621  

Attributable profit to the Group

     3,616        2,911        705        24.2        6,204  
(*).- Change in constant euro               
Net interest income: +7.4%; Gross income: +7.7%; Net operating income: +10.4%; Underlying attributable profit: +11.1%; Attributable profit: +20.7%  

EPS, profitability and efficiency (%)

              

Underlying EPS (euro) *

     0.236        0.208        0.028        13.4        0.436  

EPS (euro)

     0.236        0.191        0.045        23.7        0.407  

RoE

     7.97        6.89              6.99  

Underlying RoTE *

     11.82        10.69              11.08  

RoTE

     11.82        10.27              10.38  

RoA

     0.64        0.55              0.56  

Underlying RoRWA *

     1.45        1.31              1.36  

RoRWA

     1.45        1.27              1.29  

Efficiency ratio (with amortisations)

     46.5        48.3              48.1  

Solvency and NPL ratios (%)

              

CET1 fully-loaded

     9.58        10.36              10.55  

CET1 phase-in

     10.98        12.32              12.53  

NPL ratio

     5.37        4.29              3.93  

Coverage ratio

     67.7        72.5              73.8  
Note: Including the capital increase in July, the fully loaded CET1 at June’ 17 was 10.72% and the phase-in CET1 12.08%.  

 

Market capitalisation and shares

Shares (millions)

     14,582        14,434        148        1.0        14,582  

Share price (euros)

     5.792        3.429        2.363        68.9        4.959  

Market capitalisation (€ million)

     84,461        49,496        34,965        70.6        72,314  

Tangible book value per share (euro)

     4.13        4.13              4.22  

Price / Tangible book value per share (X)

     1.40        0.83              1.17  

P/E ratio (X)

     12.28        8.99              12.18  

Other data

              

Number of shareholders

     4,019,706        3,794,920        224,786        5.9        3,928,950  

Number of employees

     201,596        191,138        10,458        5.5        188,492  

Number of branches

     13,825        12,589        1,236        9.8        12,235  

 

(*).- Excluding non-recurring net capital gains and provisionS

Note: The financial information in this report was approved by the Board of Directors, following a favourable report from the Audit Committee


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Income statement

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  
        

Net interest income

     16,899       15,194       1,705       11.2  

Net fee income

     5,729       4,946       783       15.8  

Gains (losses) on financial transactions

     860       870       (10     (1.2

Other operating income

     451       474       (24     (5.0

Dividends

     278       253       25       10.0  

Income from equity-accounted method

     287       195       92       47.1  

Other operating income/expenses

     (114     26       (141     —    

Gross income

     23,939       21,485       2,454       11.4  

Operating expenses

     (11,095     (10,384     (711     6.8  

General administrative expenses

     (9,811     (9,204     (607     6.6  

Personnel

     (5,811     (5,395     (416     7.7  

Other general administrative expenses

     (4,000     (3,809     (191     5.0  

Depreciation and amortisation

     (1,284     (1,181     (104     8.8  

Net operating income

     12,844       11,100       1,743       15.7  

Net loan-loss provisions

     (4,672     (4,613     (58     1.3  

Impairment losses on other assets

     (131     (72     (59     81.3  

Other income

     (1,472     (905     (568     62.8  

Underlying profit before taxes

     6,569       5,510       1,059       19.2  

Tax on profit

     (2,249     (1,725     (524     30.4  

Underlying profit from continuing operations

     4,320       3,785       534       14.1  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,320       3,785       534       14.1  

Minority interests

     715       626       89       14.2  

Underlying attributable profit to the Group

     3,605       3,160       446       14.1  

Net capital gains and provisions*

     —         (248     248       (100.0

Attributable profit to the Group (Ex-Popular)

     3,605       2,911       694       23.8  

Popular

     11        

Attributable profit to the Group

     3,616       2,911       705       24.2  
        

Underlying EPS Ex-Popular (euros)

     0.235       0.208       0.027       13.1  

Underlying diluted EPS Ex-Popular (euros)

     0.234       0.207       0.027       13.1  
        

EPS Ex-Popular (euros)

     0.235       0.191       0.044       23.3  

Diluted EPS Ex-Popular (euros)

     0.234       0.190       0.044       23.3  

Pro memoria (Ex-Popular):

        

Average total assets

     1,343,777       1,334,860       8,917       0.7  

Average stockholders’ equity

     90,783       88,100       2,683       3.0  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Quarterly income statement

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  
            

Net interest income

     7,624       7,570       7,798       8,096       8,402       8,497  

Net fee income

     2,397       2,549       2,597       2,637       2,844       2,885  

Gains (losses) on financial transactions

     504       366       440       412       573       287  

Other operating income

     204       270       245       142       211       240  

Dividends

     44       209       37       124       41       237  

Income from equity-accounted method

     83       112       119       130       133       154  

Other operating income/expenses

     78       (51     90       (112     37       (151

Gross income

     10,730       10,755       11,080       11,288       12,029       11,910  

Operating expenses

     (5,158     (5,227     (5,250     (5,453     (5,543     (5,552

General administrative expenses

     (4,572     (4,632     (4,692     (4,828     (4,915     (4,896

Personnel

     (2,683     (2,712     (2,726     (2,876     (2,912     (2,899

Other general administrative expenses

     (1,889     (1,920     (1,966     (1,952     (2,002     (1,997

Depreciation and amortisation

     (586     (595     (558     (626     (629     (656

Net operating income

     5,572       5,528       5,831       5,835       6,486       6,358  

Net loan-loss provisions

     (2,408     (2,205     (2,499     (2,406     (2,400     (2,272

Impairment losses on other assets

     (44     (29     (16     (159     (68     (63

Other income

     (389     (515     (376     (432     (707     (765

Underlying profit before taxes

     2,732       2,779       2,940       2,838       3,311       3,258  

Tax on profit

     (810     (915     (904     (767     (1,125     (1,125

Underlying profit from continuing operations

     1,922       1,864       2,036       2,071       2,186       2,133  

Net profit from discontinued operations

     —         0       (0     0       —         —    

Underlying consolidated profit

     1,922       1,864       2,036       2,072       2,186       2,133  

Minority interests

     288       338       341       305       319       395  

Underlying attributable profit to the Group

     1,633       1,526       1,695       1,766       1,867       1,738  

Net capital gains and provisions*

     —         (248     —         (169     —         —    

Attributable profit to the Group (Ex-Popular)

     1,633       1,278       1,695       1,598       1,867       1,738  

Popular

               11  

Attributable profit to the Group

     1,633       1,278       1,695       1,598       1,867       1,749  
            

Underlying EPS Ex-Popular (euros)

     0.108       0.100       0.112       0.116       0.122       0.113  

Underlying diluted EPS Ex-Popular (euros)

     0.107       0.100       0.112       0.116       0.122       0.112  
            

EPS Ex-Popular (euros)

     0.108       0.083       0.112       0.104       0.122       0.113  

Diluted EPS Ex-Popular (euros)

     0.107       0.083       0.112       0.104       0.122       0.112  

 

(*).- Including

 

–       In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).

 

–       In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).

 

        

        


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Income statement

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  
        

Net interest income

     16,899       15,840       1,059       6.7  

Net fee income

     5,729       5,164       565       10.9  

Gains (losses) on financial transactions

     860       877       (17     (1.9

Other operating income

     451       486       (35     (7.2

Dividends

     278       255       23       8.8  

Income from equity-accounted method

     287       205       82       39.9  

Other operating income/expenses

     (114     25       (139     —    

Gross income

     23,939       22,367       1,572       7.0  

Operating expenses

     (11,095     (10,693     (402     3.8  

General administrative expenses

     (9,811     (9,484     (327     3.4  

Personnel

     (5,811     (5,560     (251     4.5  

Other general administrative expenses

     (4,000     (3,924     (76     1.9  

Depreciation and amortisation

     (1,284     (1,209     (75     6.2  

Net operating income

     12,844       11,674       1,170       10.0  

Net loan-loss provisions

     (4,672     (4,954     282       (5.7

Impairment losses on other assets

     (131     (76     (55     71.9  

Other income

     (1,472     (964     (508     52.7  

Underlying profit before taxes

     6,569       5,679       890       15.7  

Tax on profit

     (2,249     (1,773     (477     26.9  

Underlying profit from continuing operations

     4,320       3,907       413       10.6  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,320       3,907       413       10.6  

Minority interests

     715       654       61       9.3  

Underlying attributable profit to the Group

     3,605       3,253       352       10.8  

Net capital gains and provisions*

     —         (258     258       (100.0

Attributable profit to the Group (Ex-Popular)

     3,605       2,996       609       20.3  

Popular

     11        

Attributable profit to the Group

     3,616       2,996       620       20.7  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Quarterly income statement

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  
            

Net interest income

     7,994       7,845       7,967       8,195       8,312       8,587  

Net fee income

     2,513       2,651       2,650       2,681       2,815       2,914  

Gains (losses) on financial transactions

     499       378       458       403       566       295  

Other operating income

     210       276       247       145       207       243  

Dividends

     44       211       37       130       41       237  

Income from equity-accounted method

     89       116       121       134       132       155  

Other operating income/expenses

     77       (52     89       (119     35       (149

Gross income

     11,217       11,150       11,323       11,424       11,900       12,039  

Operating expenses

     (5,330     (5,363     (5,344     (5,519     (5,493     (5,602

General administrative expenses

     (4,728     (4,756     (4,778     (4,888     (4,869     (4,941

Personnel

     (2,773     (2,786     (2,775     (2,908     (2,886     (2,925

Other general administrative expenses

     (1,955     (1,969     (2,002     (1,981     (1,983     (2,017

Depreciation and amortisation

     (602     (607     (567     (631     (624     (660

Net operating income

     5,887       5,787       5,978       5,905       6,407       6,437  

Net loan-loss provisions

     (2,604     (2,350     (2,588     (2,448     (2,366     (2,306

Impairment losses on other assets

     (46     (30     (16     (158     (68     (63

Other income

     (426     (538     (372     (441     (698     (774

Underlying profit before taxes

     2,810       2,869       3,002       2,858       3,275       3,294  

Tax on profit

     (826     (946     (923     (766     (1,112     (1,137

Underlying profit from continuing operations

     1,984       1,923       2,079       2,093       2,164       2,156  

Net profit from discontinued operations

     —         0       (0     0       —         —    

Underlying consolidated profit

     1,984       1,923       2,079       2,093       2,164       2,156  

Minority interests

     301       352       348       309       316       398  

Underlying attributable profit to the Group

     1,682       1,571       1,730       1,785       1,847       1,758  

Net capital gains and provisions*

     —         (258     3       (161     —         —    

Attributable profit to the Group (Ex-Popular)

     1,682       1,313       1,733       1,624       1,847       1,758  

Popular

               11  

Attributable profit to the Group

     1,682       1,313       1,733       1,624       1,847       1,769  

(*).- Including

            

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

In 4Q’16 PPI UK and restatement Santander Consumer USA.


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Exchange rates: 1 euro / currency parity

 

     Average      Period-end  
     1H ‘17      1H ‘16      30.06.17      31.03.17      30.06.16  

US$

     1.082        1.116        1.141        1.069        1.110  

Pound sterling

     0.860        0.778        0.879        0.856        0.827  

Brazilian real

     3.436        4.118        3.760        3.380        3.590  

Mexican peso

     20.995        20.151        20.584        20.018        20.635  

Chilean peso

     713.893        768.760        757.563        710.337        736.795  

Argentine peso

     16.986        15.968        18.938        16.424        16.612  

Polish zloty

     4.268        4.367        4.226        4.227        4.436  


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Net fee income

€ million

 

           Change  
     1H ‘17      1H ‘16      Amount      %  

Fees from services

     3,595        2,998        597        19.9  

Mutual & pension funds

     387        372        15        4.1  

Securities and custody

     558        450        108        24.1  

Insurance

     1,188        1,126        62        5.5  

Group net fee income (Ex-Popular)

     5,729        4,946        783        15.8  

Popular

     31           

Group net fee income

     5,760        4,946        814        16.5  


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Operating expenses

€ million

 

                   Change  
     1H ‘17      1H ‘16      Amount     %  

Personnel expenses

     5,811        5,395        416       7.7  

General expenses

     4,000        3,809        191       5.0  

Information technology

     616        550        66       12.1  

Communications

     251        255        (3     (1.3

Advertising

     349        304        46       15.0  

Buildings and premises

     882        867        15       1.7  

Printed and office material

     67        69        (1     (1.8

Taxes (other than profit tax)

     251        232        19       8.2  

Other expenses

     1,583        1,533        50       3.3  

Personnel and general expenses

     9,811        9,204        607       6.6  

Depreciation and amortisation

     1,284        1,181        104       8.8  

Group operating expenses (Ex-Popular)

     11,095        10,384        711       6.8  

Popular

     96          

Group operating expenses

     11,191        10,384        807       7.8  


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Net loan-loss provisions

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Non performing loans

     5,677       5,369       308       5.7  

Country-risk

     4       (3     6       —    

Recovery of written-off assets

     (1,009     (753     (256     34.0  

Group net loan-loss provisions (Ex-Popular)

     4,672       4,613       58       1.3  

Popular

     8        

Group net loan-loss provisions

     4,680       4,613       66       1.4  


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Balance sheet (Ex-Popular)

€ million

 

                 Change        
     30.06.17     30.06.16     Amount     %     31.12.16  

Assets

          

Cash, cash balances at central banks and other demand deposits

     74,404       65,368       9,036       13.8       76,454  

Financial assets held for trading

     130,516       157,497       (26,981     (17.1     148,187  

Debt securities

     36,634       45,077       (8,443     (18.7     48,922  

Equity instruments

     18,890       14,237       4,653       32.7       14,497  

Loans and advances to customers

     11,987       8,747       3,240       37.0       9,504  

Loans and advances to central banks and credit institutions

     6,182       2,161       4,021       186.1       3,221  

Derivatives

     56,823       87,275       (30,452     (34.9     72,043  

Financial assets designated at fair value

     40,831       42,846       (2,015     (4.7     31,609  

Loans and advances to customers

     19,768       13,928       5,840       41.9       17,596  

Loans and advances to central banks and credit institutions

     16,796       24,810       (8,014     (32.3     10,069  

Other (debt securities an equity instruments)

     4,267       4,108       159       3.9       3,944  

Available-for-sale financial assets

     125,286       116,385       8,901       7.6       116,774  

Debt securities

     120,350       111,672       8,678       7.8       111,287  

Equity instruments

     4,935       4,713       222       4.7       5,487  

Loans and receivables

     821,523       842,878       (21,355     (2.5     840,004  

Debt securities

     14,782       13,672       1,110       8.1       13,237  

Loans and advances to customers

     746,877       760,781       (13,904     (1.8     763,370  

Loans and advances to central banks and credit institutions

     59,863       68,425       (8,562     (12.5     63,397  

Held-to-maturity investments

     13,789       4,820       8,969       186.1       14,468  

Investments in subsidaries, joint ventures and associates

     5,211       3,411       1,800       52.8       4,836  

Tangible assets

     21,953       26,314       (4,361     (16.6     23,286  

Intangible assets

     28,265       29,146       (881     (3.0     29,421  

o/w: goodwill

     25,707       26,541       (834     (3.1     26,724  

Other assets

     51,768       54,241       (2,473     (4.6     54,086  

Total assets

     1,313,545       1,342,906       (29,361     (2.2     1,339,125  

Liabilities and shareholders’ equity

          

Financial liabilities held for trading

     94,740       118,582       (23,842     (20.1     108,765  

Customer deposits

     15,839       8,755       7,084       80.9       9,996  

Debt securities issued

     0       —         0       —         —    

Deposits by central banks and credit institutions

     777       960       (183     (19.0     1,395  

Derivatives

     57,636       87,254       (29,618     (33.9     74,369  

Other

     20,489       21,613       (1,124     (5.2     23,005  

Financial liabilities designated at fair value

     53,789       48,548       5,241       10.8       40,263  

Customer deposits

     26,838       25,425       1,413       5.6       23,345  

Debt securities issued

     3,049       2,995       54       1.8       2,791  

Deposits by central banks and credit institutions

     23,900       20,127       3,773       18.7       14,127  

Other

     0       1       (1     (59.5     —    

Financial liabilities measured at amortized cost

     1,023,405       1,031,650       (8,245     (0.8     1,044,240  

Customer deposits

     656,845       637,723       19,122       3.0       657,770  

Debt securities issued

     208,763       227,991       (19,228     (8.4     226,078  

Deposits by central banks and credit institutions

     131,793       138,366       (6,573     (4.8     133,876  

Other

     26,004       27,570       (1,566     (5.7     26,516  

Liabilities under insurance contracts

     644       644       (0     (0.1     652  

Provisions

     14,157       15,174       (1,017     (6.7     14,459  

Other liabilities

     25,847       27,962       (2,115     (7.6     28,047  

Total liabilities

     1,212,582       1,242,560       (29,978     (2.4     1,236,426  

Shareholders’ equity

     107,554       103,637       3,917       3.8       105,977  

Capital stock

     7,291       7,217       74       1.0       7,291  

Reserves

     97,533       94,303       3,230       3.4       94,149  

Attributable profit to the Group

     3,605       2,911       694       23.8       6,204  

Less: dividends

     (875     (794     (81     10.2       (1,667

Accumulated other comprehensive income

     (18,769     (15,027     (3,742     24.9       (15,039

Minority interests

     12,177       11,736       441       3.8       11,761  

Total equity

     100,963       100,346       617       0.6       102,699  

Total liabilities and equity

     1,313,545       1,342,906       (29,361     (2.2     1,339,125  


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Balance sheet (Ex-Popular)

€ million

 

    31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Assets

           

Cash, cash balances at central banks and other demand deposits

    67,545       65,368       63,717       76,454       74,804       74,404  

Financial assets held for trading

    151,550       157,497       152,814       148,187       143,109       130,516  

Debt securities

    50,060       45,077       41,233       48,922       46,944       36,634  

Equity instruments

    14,584       14,237       14,764       14,497       16,174       18,890  

Loans and advances to customers

    6,866       8,747       9,390       9,504       11,375       11,987  

Loans and advances to central banks and credit institutions

    3,397       2,161       3,671       3,221       3,449       6,182  

Derivatives

    76,643       87,275       83,756       72,043       65,167       56,823  

Financial assets designated at fair value

    48,771       42,846       45,158       31,609       46,026       40,831  

Loans and advances to customers

    13,884       13,928       15,433       17,596       17,865       19,768  

Loans and advances to central banks and credit institutions

    30,714       24,810       25,645       10,069       24,038       16,796  

Other (debt securities an equity instruments)

    4,173       4,108       4,080       3,944       4,123       4,267  

Available-for-sale financial assets

    118,298       116,385       113,947       116,774       118,195       125,286  

Debt securities

    113,656       111,672       109,241       111,287       112,946       120,350  

Equity instruments

    4,642       4,713       4,706       5,487       5,249       4,935  

Loans and receivables

    824,174       842,878       828,539       840,004       844,804       821,523  

Debt securities

    12,487       13,672       13,396       13,237       12,901       14,782  

Loans and advances to customers

    752,702       760,781       748,467       763,370       766,072       746,877  

Loans and advances to central banks and credit institutions

    58,985       68,425       66,676       63,397       65,831       59,863  

Held-to-maturity investments

    4,566       4,820       12,276       14,468       14,268       13,789  

Investments in subsidaries, joint ventures and associates

    3,350       3,411       3,481       4,836       5,275       5,211  

Tangible assets

    25,465       26,314       25,979       23,286       22,807       21,953  

Intangible assets

    28,693       29,146       28,748       29,421       29,645       28,265  

o/w: goodwill

    26,209       26,541       26,148       26,724       26,939       25,707  

Other assets

    51,788       54,241       54,879       54,086       53,023       51,768  

Total assets

    1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,313,545  

Liabilities and shareholders’ equity

           

Financial liabilities held for trading

    108,567       118,582       116,249       108,765       99,550       94,740  

Customer deposits

    9,570       8,755       5,943       9,996       10,649       15,839  

Debt securities issued

    —         —         —         —         —         0  

Deposits by central banks and credit institutions

    976       960       2,393       1,395       644       777  

Derivatives

    78,608       87,254       85,407       74,369       67,580       57,636  

Other

    19,413       21,613       22,506       23,005       20,677       20,489  

Financial liabilities designated at fair value

    63,404       48,548       47,149       40,263       56,606       53,789  

Customer deposits

    28,484       25,425       24,465       23,345       27,495       26,838  

Debt securities issued

    3,445       2,995       2,965       2,791       3,373       3,049  

Deposits by central banks and credit institutions

    31,474       20,127       19,718       14,127       25,738       23,900  

Other

    1       1       1       —         —         0  

Financial liabilities measured at amortized cost

    1,012,407       1,031,650       1,021,138       1,044,240       1,048,447       1,023,405  

Customer deposits

    632,573       637,723       637,031       657,770       667,642       656,845  

Debt securities issued

    218,143       227,991       225,709       226,078       218,019       208,763  

Deposits by central banks and credit institutions

    138,323       138,366       134,590       133,876       137,029       131,793  

Other

    23,368       27,570       23,808       26,516       25,757       26,004  

Liabilities under insurance contracts

    656       644       665       652       635       644  

Provisions

    14,292       15,174       14,883       14,459       14,411       14,157  

Other liabilities

    26,093       27,962       28,332       28,047       27,438       25,847  

Total liabilities

    1,225,419       1,242,560       1,228,416       1,236,426       1,247,087       1,212,582  

Shareholders’ equity

    103,264       103,637       105,221       105,977       107,706       107,554  

Capital stock

    7,217       7,217       7,217       7,291       7,291       7,291  

Reserves

    94,414       94,303       94,192       94,149       100,215       97,533  

Attributable profit to the Group

    1,633       2,911       4,606       6,204       1,867       3,605  

Less: dividends

    —         (794     (794     (1,667     (1,667     (875

Accumulated other comprehensive income

    (15,949     (15,027     (16,326     (15,039     (15,122     (18,769

Minority interests

    11,466       11,736       12,227       11,761       12,285       12,177  

Total equity

    98,781       100,346       101,122       102,699       104,869       100,963  

Total liabilities and equity

    1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,313,545  


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Customer loans

€ million

 

                   Change        
     30.06.17      30.06.16      Amount     %     31.12.16  

Commercial bills

     23,499        20,318        3,181       15.7       23,894  

Secured loans

     438,893        458,218        (19,326     (4.2     454,563  

Other term loans

     232,733        228,827        3,906       1.7       232,289  

Finance leases

     25,916        23,296        2,620       11.2       25,357  

Receivable on demand

     6,927        9,096        (2,169     (23.8     8,102  

Credit cards receivable

     21,123        19,990        1,133       5.7       21,363  

Impaired assets

     28,806        35,370        (6,564     (18.6     32,687  

Gross customer loans (w/o repos)

     777,897        795,116        (17,218     (2.2     798,254  

Repos

     21,880        14,054        7,826       55.7       16,609  

Gross customer loans

     799,777        809,170        (9,393     (1.2     814,863  

Loan-loss allowances

     21,145        25,713        (4,567     (17.8     24,393  

Group net customer loans (Ex-Popular)

     778,632        783,457        (4,825     (0.6     790,470  

Popular

     82,589            

Group net customer loans

     861,221        783,457        77,764       9.9       790,470  


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Customer loans

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  

Commercial bills

     16,777        20,318        19,789        23,894        22,654        23,499  

Secured loans

     462,213        458,218        450,754        454,563        454,881        438,893  

Other term loans

     222,180        228,827        225,974        232,289        236,224        232,733  

Finance leases

     22,755        23,296        24,402        25,357        25,703        25,916  

Receivable on demand

     8,387        9,096        8,098        8,102        8,017        6,927  

Credit cards receivable

     19,222        19,990        19,554        21,363        21,306        21,123  

Impaired assets

     35,442        35,370        33,753        32,687        31,143        28,806  

Gross customer loans (w/o repos)

     786,976        795,116        782,324        798,254        799,927        777,897  

Repos

     12,631        14,054        15,568        16,609        18,866        21,880  

Gross customer loans

     799,607        809,170        797,892        814,863        818,793        799,777  

Loan-loss allowances

     26,155        25,713        24,602        24,393        23,481        21,145  

Group net customer loans (Ex-Popular)

     773,452        783,457        773,290        790,470        795,312        778,632  

Popular

                    82,589  

Group net customer loans

     773,452        783,457        773,290        790,470        795,312        861,221  


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Credit risk management (Ex-Popular)

€ million

 

                   Change        
     30.06.17      30.06.16      Amount     %     31.12.16  

Non-performing loans

     29,745        36,291        (6,545     (18.0     33,643  

NPL ratio (%)

     3.55        4.29        (0.74 p.       3.93  

Loan-loss allowances

     21,625        26,317        (4,692     (17.8     24,835  

For impaired assets

     13,041        17,667        (4,626     (26.2     15,466  

For other assets

     8,585        8,650        (65     (0.8     9,369  

Coverage ratio (%)

     72.7        72.5        0.2 p.         73.8  

Cost of credit (%)

     1.19        1.19        —           1.18  


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Credit risk management (Ex-Popular)

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  

Non-performing loans

     36,148        36,291        34,646        33,643        32,158        29,745  

NPL ratio (%)

     4.33        4.29        4.15        3.93        3.74        3.55  

Loan-loss allowances

     26,756        26,317        25,171        24,835        24,002        21,625  

For impaired assets

     17,817        17,667        16,724        15,466        14,636        13,041  

For other assets

     8,940        8,650        8,447        9,369        9,366        8,585  

Coverage ratio (%)

     74.0        72.5        72.7        73.8        74.6        72.7  

Cost of credit (%)

     1.22        1.19        1.19        1.18        1.17        1.19  


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Non-performing loans by quarter (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Balance at beginning of the period

     37,094       36,148       36,291       34,646       33,643       32,158  

Net entries

     1,668       2,221       1,763       1,710       1,583       2,255  

Increase in scope of consolidation

     13       664       21       36       18       —    

Exchange rate differences and other

     72       869       (44     315       536       (854

Write-offs

     (2,699     (3,612     (3,385     (3,063     (3,623     (3,813

Balance at period-end

     36,148       36,291       34,646       33,643       32,158       29,745  


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Customer funds

€ million

 

                   Change        
     30.06.17      30.06.16      Amount     %     31.12.16  

Demand deposits

     479,499        441,006        38,494       8.7       467,261  

Time deposits

     173,601        187,446        (13,845     (7.4     181,089  

Mutual funds

     151,525        137,428        14,097       10.3       147,416  

Customer deposits w/o repos + Mutual funds

     804,626        765,880        38,746       5.1       795,766  

Pension funds

     11,328        10,979        349       3.2       11,298  

Managed portfolios

     24,468        26,073        (1,605     (6.2     23,793  

Subtotal

     840,421        802,932        37,489       4.7       830,858  

Repos

     46,306        43,451        2,855       6.6       42,761  

Group customer funds (Ex-Popular)

     886,727        846,383        40,345       4.8       873,618  

Popular

     83,051            

Group customer funds

     969,778        846,383        123,395       14.6       873,618  


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Customer funds

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  

Demand deposits

     432,268        441,006        445,045        467,261        478,629        479,499  

Time deposits

     198,480        187,446        183,045        181,089        176,798        173,601  

Mutual funds

     129,899        137,428        141,053        147,416        155,772        151,525  

Customer deposits w/o repos + Mutual funds

     760,648        765,880        769,143        795,766        811,198        804,626  

Pension funds

     11,103        10,979        11,034        11,298        11,344        11,328  

Managed portfolios

     24,748        26,073        26,962        23,793        25,208        24,468  

Subtotal

     796,499        802,932        807,138        830,858        847,750        840,421  

Repos

     39,878        43,451        39,349        42,761        50,359        46,306  

Group customer funds (Ex-Popular)

     836,377        846,383        846,488        873,618        898,110        886,727  

Popular

                    83,051  

Group customer funds

     836,377        846,383        846,488        873,618        898,110        969,778  


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Eligible capital (phase-in)

€ million

 

     Proforma*             Change         
     30.06.17      30.06.16      Amount     %      31.12.16  

CET1

     76,091        72,188        3,903       5.4        73,709  

Basic capital

     78,558        72,188        6,370       8.8        73,709  

Eligible capital

     92,283        84,180        8,102       9.6        86,337  

Risk-weighted assets

     630,130        586,020        44,110       7.5        588,088  

CET1 capital ratio

     12.08        12.32        (0.24              12.53  

T1 capital ratio

     12.47        12.32        0.15                12.53  

Total capital ratio

     14.64        14.36        0.28          14.68  

 

(*) Including Banco Popular and the capital increase


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Eligible capital (fully loaded)

€ million

 

     Proforma*           Change        
     30.06.17     30.06.16     Amount     %     31.12.16  

Capital stock and reserves

     111,778       101,710       10,068       9.9       101,437  

Attributable profit

     3,616       2,911       705       24.2       6,204  

Dividends

     (1,377     (1,262     (115     9.1       (2,469

Other retained earnings

     (19,919     (16,603     (3,316     20.0       (16,116

Minority interests

     7,190       6,976       214       3.1       6,784  

Goodwill and intangible assets

     (28,741     (27,976     (765     2.7       (28,405

Other deductions

     (5,023     (5,036     13       (0.3     (5,368

Core CET1

     67,523       60,721       6,802       11.2       62,068  

Preferred shares and other eligibles T1

     7,064       5,606       1,458       26.0       5,767  

Tier 1

     74,587       66,327       8,261       12.5       67,834  

Generic funds and eligible T2 instruments

     14,686       13,045       1,641       12.6       13,749  

Eligible capital

     89,273       79,371       9,902       12.5       81,584  

Risk-weighted assets

     630,130       586,020       44,110       7.5       588,088  

CET1 capital ratio

     10.72       10.36       0.36               10.55  

T1 capital ratio

     11.84       11.32       0.52               11.53  

Total capital ratio

     14.17       13.54       0.63         13.87  

 

(*) Including Banco Popular and the capital increase


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Key data by principal segments

 

      Net operating income     Attributable profit to the Group  
     1H’17     1H’16     Var (%)     Change
(%) w/o FX
    1H’17     1H’16     Var (%)     Change
(%) w/o FX
 

Income statement (€ million)

                

Continental Europe*

     3,180       3,000       6.0       5.5       1,468       1,299       13.0       12.5  

o/w: Spain*

     1,286       1,215       5.8       5.8       603       515       17.1       17.1  

Santander Consumer Finance*

     1,230       1,145       7.4       6.7       633       533       18.9       18.0  

Poland*

     387       365       6.2       3.8       142       139       2.4       0.1  

Portugal

     283       315       (9.9     (9.9     233       201       15.8       15.8  

United Kingdom*

     1,529       1,433       6.8       18.0       824       843       (2.2     8.1  

Latin America

     6,976       5,076       37.4       22.4       2,100       1,506       39.4       26.1  

o/w: Brazil

     4,672       3,091       51.2       26.1       1,244       788       57.9       31.7  

Mexico

     1,058       939       12.7       17.4       350       289       21.3       26.4  

Chile

     765       661       15.7       7.5       297       248       19.7       11.2  

USA

     2,077       2,305       (9.9     (12.6     244       240       1.5       (1.6

Operating areas*

     13,762       11,815       16.5       11.1       4,636       3,888       19.2       16.4  

Corporate Centre*

     (919     (714     28.6       28.6       (1,031     (729     41.5       41.5  

Total Group (Ex-Popular)*

     12,844       11,100       15.7       10.0       3,605       3,160       14.1       10.8  

Net capital gains and provisions

             —         (248     (100.0     (100.0

Total Group (Ex-Popular)

     12,844       11,100       15.7       10.0       3,605       2,911       23.8       20.3  

Popular

     43             11        

Total Group

     12,887       11,100       16.1       10.4       3,616       2,911       24.2       20.7  

(*).- In the units, underlying attributable profit (excluding net capital gains and provisions) in 1H’16

 

  

      Gross loans w/o repos    

Customer deposits w/o repos

+ mutual funds

 
     30.06.17     30.06.16     Var (%)     Change
(%) w/o FX
    30.06.17     30.06.16     Var (%)     Change
(%) w/o FX
 

Activity (€ million)

                

Continental Europe

     304,655       303,425       0.4       0.2       338,812       312,850       8.3       7.9  

o/w: Spain

     151,533       157,337       (3.7     (3.7     239,269       218,687       9.4       9.4  

Santander Consumer Finance

     88,919       82,272       8.1       8.3       35,486       32,983       7.6       7.7  

Poland

     22,158       20,342       8.9       3.8       26,727       24,182       10.5       5.3  

Portugal

     28,770       29,918       (3.8     (3.8     31,857       31,353       1.6       1.6  

United Kingdom

     235,439       251,977       (6.6     (0.6     208,546       211,699       (1.5     4.8  

Latin America

     152,155       147,770       3.0       6.5       193,366       174,157       11.0       14.9  

o/w: Brazil

     73,368       72,096       1.8       6.6       102,676       91,507       12.2       17.5  

Mexico

     29,573       28,790       2.7       2.5       39,730       36,939       7.6       7.3  

Chile

     36,359       36,337       0.1       2.9       32,677       31,207       4.7       7.7  

USA

     80,370       87,467       (8.1     (5.5     63,745       66,113       (3.6     (0.9

Operating areas

     772,617       790,639       (2.3     0.5       804,469       764,819       5.2       7.9  

Total Group (Ex-Popular)

     777,897       795,182       (2.2     0.6       804,742       765,880       5.1       7.8  

Popular

     93,101             70,570        

Total Group

     870,998       795,182       9.5       12.6       875,312       765,880       14.3       17.2  


Table of Contents

LOGO

 

Key data by principal segments

 

      Underlying RoTE* (%)      Efficiency ratio  
     1H ‘17      1H ‘16      1H ‘17      1H ‘16  

Profitability and efficiency (%)

           

Continental Europe

     9.95        8.44        51.4        53.4  

o/w: Spain

     10.54        8.98        55.5        57.9  

Santander Consumer Finance

     17.08        14.37        44.5        45.4  

Poland

     11.33        11.89        43.3        44.4  

Portugal

     13.94        14.08        49.3        49.1  

United Kingdom

     11.12        9.94        48.6        52.5  

Latin America

     17.66        14.75        38.5        41.3  

o/w: Brazil

     16.39        13.71        35.3        39.2  

Mexico

     19.61        13.61        39.1        40.5  

Chile

     17.95        17.19        40.7        41.7  

USA

     3.64        3.91        44.8        40.2  

Operating areas

     11.38        9.65        44.1        46.2  

Total Group (Ex-Popular)

     11.71        10.69        46.3        48.3  

Popular

     —             69.0     

Total Group

     11.82        10.69        46.5        48.3  

(*).- Not including net capital gains and provisions

 

      NPL ratio      Coverage ratio      Cost of credit  
     30.06.17      30.06.16      30.06.17      30.06.16      30.06.17      30.06.16  

Credit quality (%)

                 

Continental Europe

     5.11        6.84        58.7        61.3        0.37        0.51  

o/w: Spain

     4.99        6.06        46.0        47.6        0.33        0.45  

Santander Consumer Finance

     2.61        2.95        106.5        110.6        0.37        0.55  

Poland

     4.66        5.84        67.5        65.8        0.65        0.75  

Portugal

     7.67        10.46        59.8        61.9        0.03        0.21  

United Kingdom

     1.23        1.47        32.6        36.5        0.02        0.03  

Latin America

     4.44        4.98        89.1        81.4        3.37        3.41  

o/w: Brazil

     5.36        6.11        95.5        85.3        4.79        4.71  

Mexico

     2.58        3.01        113.8        102.3        3.01        2.96  

Chile

     5.00        5.28        58.2        55.5        1.37        1.59  

USA

     2.64        2.24        183.1        220.6        3.65        3.77  

Operating areas

     3.57        4.32        72.6        72.0        1.19        1.20  

Total Group (Ex-Popular)

     3.55        4.29        72.7        72.5        1.19        1.19  

Popular

     20.00           60.5           0.10     

Total Group

     5.37        4.29        67.7        72.5        1.17        1.19  

 

      Employees      Branches  
     30.06.17      30.06.16      30.06.17      30.06.16  

Operating means

           

Continental Europe

     56,780        57,003        4,634        5,113  

o/w: Spain

     22,941        23,309        2,869        3,119  

Santander Consumer Finance

     14,948        14,747        557        579  

Poland

     11,770        11,334        598        666  

Portugal

     6,096        6,466        600        734  

United Kingdom

     25,740        26,010        829        850  

Latin America

     87,491        88,497        5,822        5,852  

o/w: Brazil

     46,208        48,366        3,425        3,441  

Mexico

     17,886        17,703        1,400        1,389  

Chile

     11,694        12,307        407        469  

USA

     18,008        17,871        763        774  

Operating areas

     188,019        189,381        12,048        12,589  

Corporate Centre

     1,714        1,757        

Total Group (Ex-Popular)

     189,733        191,138        12,048        12,589  

Popular

     11,863           1,777     

Total Group

     201,596        191,138        13,825        12,589  


Table of Contents

LOGO

 

Operating areas

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     17,306       15,550       1,757       11.3  

Net fee income

     5,743       4,956       787       15.9  

Gains (losses) on financial transactions

     1,060       969       91       9.4  

Other operating income

     510       478       32       6.7  

Gross income

     24,620       21,953       2,667       12.1  

Operating expenses

     (10,857     (10,138     (719     7.1  

General administrative expenses

     (9,879     (9,292     (587     6.3  

Personnel

     (5,375     (5,006     (369     7.4  

Other general administrative expenses

     (4,504     (4,286     (218     5.1  

Depreciation and amortisation

     (979     (846     (132     15.6  

Net operating income

     13,762       11,815       1,948       16.5  

Net loan-loss provisions

     (4,656     (4,610     (46     1.0  

Other income

     (1,519     (917     (602     65.6  

Underlying profit before taxes

     7,588       6,288       1,300       20.7  

Tax on profit

     (2,236     (1,767     (469     26.6  

Underlying profit from continuing operations

     5,351       4,521       831       18.4  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     5,351       4,521       831       18.4  

Minority interests

     715       633       83       13.1  

Underlying attributable profit to the Group

     4,636       3,888       748       19.2  

Net capital gains and provisions

     —         (62     62       (100.0

Attributable profit to the Group

     4,636       3,826       810       21.2  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     773,377       778,760       (5,384     (0.7

Cash, central banks and credit institutions

     210,971       202,088       8,883       4.4  

Debt securities

     187,217       175,570       11,648       6.6  

o/w: available for sale

     119,128       110,255       8,872       8.0  

Other financial assets

     78,924       104,697       (25,773     (24.6

Other assets

     66,904       70,924       (4,020     (5.7

Total assets

     1,317,392       1,332,039       (14,647     (1.1

Customer deposits

     699,304       670,842       28,462       4.2  

Central banks and credit institutions

     210,335       208,525       1,810       0.9  

Debt securities issued

     177,706       195,693       (17,988     (9.2

Other financial liabilities

     102,818       132,652       (29,834     (22.5

Other liabilities

     31,864       28,972       2,892       10.0  

Total liabilities

     1,222,027       1,236,684       (14,658     (1.2

Total equity

     95,366       95,355       11       0.0  

Other managed and marketed customer funds

     187,267       174,480       12,788       7.3  

Mutual funds

     151,472       137,428       14,044       10.2  

Pension funds

     11,328       10,979       349       3.2  

Managed portfolios

     24,468       26,073       (1,605     (6.2

Pro memoria:

        

Gross customer loans w/o repos

     772,617       790,639       (18,021     (2.3

Funds (customer deposits w/o repos + mutual funds)

     804,469       764,819       39,651       5.2  

Ratios (%) and other data

        

Underlying RoTE

     11.38       9.65       1.73 p.    

Efficiency ratio (with amortisations)

     44.1       46.2       (2.08 p.  

NPL ratio

     3.57       4.32       (0.75 p.  

Coverage ratio

     72.6       72.0       0.60 p.    

Number of employees

     188,019       189,381       (1,362     (0.7

Number of branches

     12,048       12,589       (541     (4.3


Table of Contents

LOGO

 

Operating areas

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     7,792       7,757       7,993       8,286       8,596       8,711  

Net fee income

     2,402       2,554       2,604       2,651       2,848       2,894  

Gains (losses) on financial transactions

     537       432       537       459       692       369  

Other operating income

     223       255       263       173       234       276  

Gross income

     10,953       10,999       11,397       11,570       12,370       12,250  

Operating expenses

     (5,032     (5,106     (5,145     (5,354     (5,424     (5,433

General administrative expenses

     (4,620     (4,672     (4,710     (4,886     (4,941     (4,937

Personnel

     (2,480     (2,525     (2,549     (2,642     (2,694     (2,681

Other general administrative expenses

     (2,139     (2,147     (2,161     (2,244     (2,247     (2,256

Depreciation and amortisation

     (412     (434     (435     (468     (483     (496

Net operating income

     5,922       5,893       6,251       6,216       6,946       6,816  

Net loan-loss provisions

     (2,409     (2,201     (2,504     (2,406     (2,394     (2,261

Other income

     (428     (489     (333     (635     (744     (775

Underlying profit before taxes

     3,085       3,203       3,415       3,175       3,808       3,780  

Tax on profit

     (846     (921     (965     (805     (1,151     (1,085

Underlying profit from continuing operations

     2,239       2,282       2,450       2,370       2,657       2,695  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     2,239       2,282       2,450       2,370       2,657       2,695  

Minority interests

     295       338       343       305       322       393  

Underlying attributable profit to the Group

     1,944       1,944       2,107       2,065       2,335       2,301  

Net capital gains and provisions

     —         (62     —         (169     —         —    

Attributable profit to the Group

     1,944       1,882       2,107       1,896       2,335       2,301  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     769,988       778,760       768,799       786,040       790,347       773,377  

Cash, central banks and credit institutions

     203,032       202,088       202,697       198,246       215,037       210,971  

Debt securities

     181,154       175,570       178,443       189,938       189,826       187,217  

o/w: available for sale

     112,059       110,255       109,216       111,335       112,955       119,128  

Other financial assets

     94,254       104,697       101,564       89,770       84,443       78,924  

Other assets

     68,326       70,924       71,527       69,258       68,698       66,904  

Total assets

     1,316,754       1,332,039       1,323,029       1,333,252       1,348,350       1,317,392  

Customer deposits

     668,997       670,842       666,187       690,254       705,513       699,304  

Central banks and credit institutions

     216,704       208,525       205,998       196,591       213,283       210,335  

Debt securities issued

     189,130       195,693       195,108       197,947       190,653       177,706  

Other financial liabilities

     118,357       132,652       129,270       121,257       111,836       102,818  

Other liabilities

     27,629       28,972       29,782       30,734       30,185       31,864  

Total liabilities

     1,220,818       1,236,684       1,226,345       1,236,783       1,251,469       1,222,027  

Total equity

     95,936       95,355       96,684       96,469       96,881       95,366  

Other managed and marketed customer funds

     165,750       174,480       179,049       182,497       192,272       187,267  

Mutual funds

     129,899       137,428       141,053       147,406       155,719       151,472  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328  

Managed portfolios

     24,748       26,073       26,962       23,793       25,208       24,468  

Pro memoria:

            

Gross customer loans w/o repos

     783,599       790,639       778,265       793,847       794,945       772,617  

Funds (customer deposits w/o repos + mutual funds)

     759,018       764,819       767,891       794,899       810,874       804,469  

Other information

            

NPL ratio

     4.36       4.32       4.19       3.95       3.77       3.57  

Coverage ratio

     73.3       72.0       72.8       73.5       74.6       72.6  

Cost of credit

     1.24       1.20       1.20       1.19       1.18       1.19  


Table of Contents

LOGO

 

Operating areas

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     17,306       16,195       1,111       6.9  

Net fee income

     5,743       5,174       569       11.0  

Gains (losses) on financial transactions

     1,060       976       85       8.7  

Other operating income

     510       489       21       4.3  

Gross income

     24,620       22,834       1,785       7.8  

Operating expenses

     (10,857     (10,447     (411     3.9  

General administrative expenses

     (9,879     (9,572     (307     3.2  

Personnel

     (5,375     (5,171     (204     4.0  

Other general administrative expenses

     (4,504     (4,401     (103     2.3  

Depreciation and amortisation

     (979     (875     (104     11.8  

Net operating income

     13,762       12,388       1,375       11.1  

Net loan-loss provisions

     (4,656     (4,951     295       (5.9

Other income

     (1,519     (981     (538     54.9  

Underlying profit before taxes

     7,588       6,456       1,131       17.5  

Tax on profit

     (2,236     (1,814     (422     23.3  

Underlying profit from continuing operations

     5,351       4,642       709       15.3  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     5,351       4,642       709       15.3  

Minority interests

     715       660       55       8.3  

Underlying attributable profit to the Group

     4,636       3,982       654       16.4  

Net capital gains and provisions

     —         (72     72       (100.0

Attributable profit to the Group

     4,636       3,910       726       18.6  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     773,377       756,939       16,437       2.2  

Cash, central banks and credit institutions

     210,971       197,040       13,931       7.1  

Debt securities

     187,217       172,278       14,939       8.7  

o/w: available for sale

     119,128       108,385       10,743       9.9  

Other financial assets

     78,924       102,245       (23,321     (22.8

Other assets

     66,904       69,136       (2,232     (3.2

Total assets

     1,317,392       1,297,637       19,755       1.5  

Customer deposits

     699,304       652,975       46,329       7.1  

Central banks and credit institutions

     210,335       204,961       5,375       2.6  

Debt securities issued

     177,706       188,944       (11,239     (5.9

Other financial liabilities

     102,818       129,492       (26,674     (20.6

Other liabilities

     31,864       28,162       3,702       13.1  

Total liabilities

     1,222,027       1,204,534       17,492       1.5  

Total equity

     95,366       93,103       2,262       2.4  

Other managed and marketed customer funds

     187,267       170,694       16,573       9.7  

Mutual funds

     151,472       134,222       17,249       12.9  

Pension funds

     11,328       10,979       349       3.2  

Managed portfolios

     24,468       25,493       (1,025     (4.0

Pro memoria:

        

Gross customer loans w/o repos

     772,617       769,001       3,617       0.5  

Funds (customer deposits w/o repos + mutual funds)

     804,469       745,610       58,860       7.9  


Table of Contents

LOGO

 

Operating areas

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     8,163       8,032       8,162       8,384       8,506       8,800  

Net fee income

     2,518       2,656       2,657       2,695       2,819       2,923  

Gains (losses) on financial transactions

     531       445       555       450       684       376  

Other operating income

     226       263       265       176       231       279  

Gross income

     11,439       11,396       11,639       11,706       12,241       12,379  

Operating expenses

     (5,204     (5,243     (5,240     (5,420     (5,374     (5,483

General administrative expenses

     (4,776     (4,796     (4,795     (4,946     (4,896     (4,983

Personnel

     (2,571     (2,600     (2,598     (2,674     (2,668     (2,707

Other general administrative expenses

     (2,205     (2,196     (2,197     (2,273     (2,228     (2,276

Depreciation and amortisation

     (428     (447     (445     (474     (478     (501

Net operating income

     6,235       6,153       6,399       6,286       6,867       6,895  

Net loan-loss provisions

     (2,605     (2,345     (2,593     (2,449     (2,361     (2,295

Other income

     (467     (513     (330     (642     (734     (785

Underlying profit before taxes

     3,162       3,295       3,477       3,196       3,772       3,815  

Tax on profit

     (862     (952     (984     (804     (1,138     (1,098

Underlying profit from continuing operations

     2,300       2,343       2,493       2,392       2,634       2,717  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     2,300       2,343       2,493       2,392       2,634       2,717  

Minority interests

     308       353       351       308       319       396  

Underlying attributable profit to the Group

     1,992       1,990       2,142       2,083       2,315       2,321  

Net capital gains and provisions

     —         (72     3       (161     —         —    

Attributable profit to the Group

     1,992       1,919       2,145       1,922       2,315       2,321  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     747,337       756,939       758,732       764,333       765,175       773,377  

Cash, central banks and credit institutions

     201,664       197,040       200,118       191,938       206,768       210,971  

Debt securities

     181,369       172,278       176,838       184,681       182,682       187,217  

o/w: available for sale

     111,955       108,385       108,236       108,617       109,101       119,128  

Other financial assets

     91,502       102,245       100,923       88,330       82,288       78,924  

Other assets

     68,207       69,136       70,482       66,546       65,723       66,904  

Total assets

     1,290,079       1,297,637       1,307,093       1,295,828       1,302,636       1,317,392  

Customer deposits

     651,415       652,975       658,095       672,455       683,156       699,304  

Central banks and credit institutions

     216,468       204,961       204,178       191,488       207,157       210,335  

Debt securities issued

     183,664       188,944       191,720       190,744       183,091       177,706  

Other financial liabilities

     116,086       129,492       128,374       118,547       107,774       102,818  

Other liabilities

     27,490       28,162       29,335       29,592       28,753       31,864  

Total liabilities

     1,195,122       1,204,534       1,211,703       1,202,827       1,209,931       1,222,027  

Total equity

     94,957       93,103       95,390       93,001       92,705       95,366  

Other managed and marketed customer funds

     168,857       170,694       176,540       175,412       183,074       187,267  

Mutual funds

     132,754       134,222       139,057       141,579       147,761       151,472  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328  

Managed portfolios

     25,000       25,493       26,450       22,536       23,969       24,468  

Pro memoria:

            

Gross customer loans w/o repos

     761,850       769,001       768,134       771,595       769,200       772,617  

Funds (customer deposits w/o repos + mutual funds)

     742,997       745,610       758,873       773,894       784,192       804,469  


Table of Contents

LOGO

 

Continental Europe

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     4,125       4,066       60       1.5  

Net fee income

     1,910       1,760       150       8.5  

Gains (losses) on financial transactions

     293       415       (121     (29.3

Other operating income

     220       196       24       12.3  

Gross income

     6,549       6,436       112       1.7  

Operating expenses

     (3,368     (3,436     68       (2.0

General administrative expenses

     (3,136     (3,219     83       (2.6

Personnel

     (1,630     (1,655     25       (1.5

Other general administrative expenses

     (1,506     (1,565     58       (3.7

Depreciation and amortisation

     (232     (217     (15     7.1  

Net operating income

     3,180       3,000       180       6.0  

Net loan-loss provisions

     (512     (717     205       (28.6

Other income

     (421     (302     (119     39.3  

Underlying profit before taxes

     2,247       1,982       266       13.4  

Tax on profit

     (599     (534     (65     12.2  

Underlying profit from continuing operations

     1,648       1,448       201       13.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,648       1,448       201       13.9  

Minority interests

     180       149       31       21.0  

Underlying attributable profit to the Group

     1,468       1,299       169       13.0  

Net capital gains and provisions

     —         (169     169       (100.0

Attributable profit to the Group

     1,468       1,130       338       29.9  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     303,413       293,891       9,522       3.2  

Cash, central banks and credit institutions

     96,004       83,095       12,910       15.5  

Debt securities

     84,127       78,657       5,470       7.0  

o/w: available for sale

     58,921       53,129       5,792       10.9  

Other financial assets

     36,605       51,283       (14,678     (28.6

Other assets

     25,119       28,129       (3,011     (10.7

Total assets

     545,267       535,055       10,213       1.9  

Customer deposits

     281,952       264,410       17,541       6.6  

Central banks and credit institutions

     123,620       118,521       5,099       4.3  

Debt securities issued

     49,588       52,056       (2,468     (4.7

Other financial liabilities

     43,251       57,090       (13,839     (24.2

Other liabilities

     12,327       8,066       4,261       52.8  

Total liabilities

     510,738       500,143       10,595       2.1  

Total equity

     34,530       34,912       (382     (1.1

Other managed and marketed customer funds

     79,681       70,180       9,501       13.5  

Mutual funds

     59,172       51,444       7,728       15.0  

Pension funds

     11,328       10,979       349       3.2  

Managed portfolios

     9,182       7,757       1,424       18.4  

Pro memoria:

        

Gross customer loans w/o repos

     304,655       303,425       1,230       0.4  

Funds (customer deposits w/o repos + mutual funds)

     338,812       312,850       25,961       8.3  

Ratios (%) and other data

        

Underlying RoTE

     9.95       8.44       1.51 p.    

Efficiency ratio (with amortisations)

     51.4       53.4       (1.95 p.  

NPL ratio

     5.11       6.84       (1.73 p.  

Coverage ratio

     58.7       61.3       (2.60 p.  

Number of employees

     56,780       57,003       (223     (0.4

Number of branches

     4,634       5,113       (479     (9.4


Table of Contents

LOGO

 

Continental Europe

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     2,046       2,019       2,038       2,057       2,063       2,062  

Net fee income

     878       883       895       842       920       990  

Gains (losses) on financial transactions

     307       108       166       237       297       (4

Other operating income

     103       93       128       7       98       122  

Gross income

     3,333       3,103       3,227       3,143       3,379       3,170  

Operating expenses

     (1,726     (1,710     (1,685     (1,659     (1,685     (1,684

General administrative expenses

     (1,615     (1,605     (1,578     (1,545     (1,567     (1,570

Personnel

     (825     (829     (806     (796     (813     (817

Other general administrative expenses

     (789     (775     (772     (748     (754     (753

Depreciation and amortisation

     (111     (106     (107     (115     (118     (114

Net operating income

     1,608       1,393       1,542       1,483       1,694       1,486  

Net loan-loss provisions

     (437     (280     (354     (271     (262     (250

Other income

     (114     (188     (112     (256     (247     (174

Underlying profit before taxes

     1,057       925       1,075       955       1,185       1,062  

Tax on profit

     (281     (253     (292     (258     (334     (265

Underlying profit from continuing operations

     776       672       783       698       851       797  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     776       672       783       698       851       797  

Minority interests

     69       80       98       83       78       103  

Underlying attributable profit to the Group

     706       592       685       615       774       694  

Net capital gains and provisions

     —         (169     —         —         —         —    

Attributable profit to the Group

     706       423       685       615       774       694  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     289,694       293,891       294,084       297,214       298,441       303,413  

Cash, central banks and credit institutions

     90,914       83,095       88,491       77,232       91,471       96,004  

Debt securities

     85,416       78,657       83,313       80,639       78,778       84,127  

o/w: available for sale

     56,361       53,129       54,353       54,474       54,197       58,921  

Other financial assets

     49,021       51,283       51,800       40,689       37,617       36,605  

Other assets

     28,463       28,129       27,573       24,360       24,211       25,119  

Total assets

     543,507       535,055       545,261       520,134       530,518       545,267  

Customer deposits

     266,841       264,410       268,800       269,934       273,480       281,952  

Central banks and credit institutions

     127,576       118,521       121,783       105,152       121,278       123,620  

Debt securities issued

     50,784       52,056       53,038       53,064       50,929       49,588  

Other financial liabilities

     54,493       57,090       57,538       49,042       42,788       43,251  

Other liabilities

     8,065       8,066       8,295       9,452       8,898       12,327  

Total liabilities

     507,759       500,143       509,454       486,644       497,373       510,738  

Total equity

     35,748       34,912       35,807       33,490       33,145       34,530  

Other managed and marketed customer funds

     70,481       70,180       71,681       73,624       77,372       79,681  

Mutual funds

     51,151       51,444       52,778       54,010       57,159       59,172  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328  

Managed portfolios

     8,227       7,757       7,869       8,316       8,869       9,182  

Pro memoria:

            

Gross customer loans w/o repos

     300,441       303,425       301,781       302,564       302,922       304,655  

Funds (customer deposits w/o repos + mutual funds)

     315,791       312,850       319,232       322,606       328,747       338,812  

Other information

            

NPL ratio

     7.08       6.84       6.43       5.92       5.62       5.11  

Coverage ratio

     65.4       61.3       61.3       60.0       60.6       58.7  

Cost of credit

     0.60       0.51       0.46       0.44       0.38       0.37  


Table of Contents

LOGO

 

Continental Europe

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     4,125       4,087       38       0.9  

Net fee income

     1,910       1,767       143       8.1  

Gains (losses) on financial transactions

     293       416       (123     (29.5

Other operating income

     220       195       25       12.9  

Gross income

     6,549       6,465       83       1.3  

Operating expenses

     (3,368     (3,450     81       (2.4

General administrative expenses

     (3,136     (3,232     96       (3.0

Personnel

     (1,630     (1,662     32       (1.9

Other general administrative expenses

     (1,506     (1,570     64       (4.1

Depreciation and amortisation

     (232     (218     (14     6.6  

Net operating income

     3,180       3,016       165       5.5  

Net loan-loss provisions

     (512     (720     208       (28.9

Other income

     (421     (303     (118     38.7  

Underlying profit before taxes

     2,247       1,993       255       12.8  

Tax on profit

     (599     (537     (62     11.6  

Underlying profit from continuing operations

     1,648       1,456       192       13.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,648       1,456       192       13.2  

Minority interests

     180       151       30       19.7  

Underlying attributable profit to the Group

     1,468       1,305       163       12.5  

Net capital gains and provisions

     —         (168     168       (100.0

Attributable profit to the Group

     1,468       1,137       331       29.1  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     303,413       294,582       8,831       3.0  

Cash, central banks and credit institutions

     96,004       83,058       12,946       15.6  

Debt securities

     84,127       78,888       5,238       6.6  

o/w: available for sale

     58,921       53,318       5,603       10.5  

Other financial assets

     36,605       51,308       (14,703     (28.7

Other assets

     25,119       28,127       (3,008     (10.7

Total assets

     545,267       535,963       9,304       1.7  

Customer deposits

     281,952       265,369       16,582       6.2  

Central banks and credit institutions

     123,620       118,307       5,314       4.5  

Debt securities issued

     49,588       52,013       (2,424     (4.7

Other financial liabilities

     43,251       57,116       (13,865     (24.3

Other liabilities

     12,327       8,109       4,218       52.0  

Total liabilities

     510,738       500,913       9,824       2.0  

Total equity

     34,530       35,050       (520     (1.5

Other managed and marketed customer funds

     79,681       70,316       9,365       13.3  

Mutual funds

     59,172       51,594       7,578       14.7  

Pension funds

     11,328       10,979       349       3.2  

Managed portfolios

     9,182       7,743       1,439       18.6  

Pro memoria:

        

Gross customer loans w/o repos

     304,655       304,168       487       0.2  

Funds (customer deposits w/o repos + mutual funds)

     338,812       313,959       24,853       7.9  


Table of Contents

LOGO

 

Continental Europe

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     2,058       2,029       2,045       2,062       2,063       2,062  

Net fee income

     881       886       898       844       921       989  

Gains (losses) on financial transactions

     307       109       166       238       297       (4

Other operating income

     102       93       128       7       97       123  

Gross income

     3,348       3,117       3,237       3,151       3,379       3,170  

Operating expenses

     (1,733     (1,717     (1,690     (1,663     (1,685     (1,684

General administrative expenses

     (1,621     (1,611     (1,582     (1,547     (1,567     (1,570

Personnel

     (829     (833     (809     (798     (813     (817

Other general administrative expenses

     (792     (778     (774     (750     (753     (753

Depreciation and amortisation

     (112     (106     (108     (115     (118     (114

Net operating income

     1,616       1,400       1,547       1,488       1,694       1,486  

Net loan-loss provisions

     (438     (281     (356     (272     (262     (250

Other income

     (115     (189     (112     (257     (247     (174

Underlying profit before taxes

     1,062       930       1,079       959       1,185       1,062  

Tax on profit

     (283     (254     (293     (259     (334     (265

Underlying profit from continuing operations

     780       676       786       700       851       797  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     780       676       786       700       851       797  

Minority interests

     70       81       99       84       78       102  

Underlying attributable profit to the Group

     710       596       687       616       773       695  

Net capital gains and provisions

     —         (168     (0     (0     —         —    

Attributable profit to the Group

     710       428       687       616       773       695  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     289,681       294,582       293,818       297,255       297,597       303,413  

Cash, central banks and credit institutions

     90,892       83,058       88,379       77,075       91,151       96,004  

Debt securities

     85,446       78,888       83,355       80,856       78,686       84,127  

o/w: available for sale

     56,385       53,318       54,381       54,668       54,104       58,921  

Other financial assets

     49,025       51,308       51,808       40,690       37,607       36,605  

Other assets

     28,450       28,127       27,546       24,276       24,098       25,119  

Total assets

     543,494       535,963       544,906       520,151       529,138       545,267  

Customer deposits

     266,939       265,369       269,011       270,561       273,055       281,952  

Central banks and credit institutions

     127,513       118,307       121,440       104,660       120,716       123,620  

Debt securities issued

     50,726       52,013       52,825       52,899       50,720       49,588  

Other financial liabilities

     54,496       57,116       57,546       49,045       42,778       43,251  

Other liabilities

     8,062       8,109       8,297       9,475       8,877       12,327  

Total liabilities

     507,737       500,913       509,119       486,640       496,146       510,738  

Total equity

     35,757       35,050       35,787       33,512       32,992       34,530  

Other managed and marketed customer funds

     70,504       70,316       71,738       73,691       77,314       79,681  

Mutual funds

     51,175       51,594       52,848       54,141       57,155       59,172  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328  

Managed portfolios

     8,226       7,743       7,857       8,251       8,815       9,182  

Pro memoria:

            

Gross customer loans w/o repos

     300,434       304,168       301,527       302,638       302,065       304,655  

Funds (customer deposits w/o repos + mutual funds)

     315,913       313,959       319,513       323,364       328,317       338,812  


Table of Contents

LOGO

 

Spain (Ex-Popular)

€ million

 

                        Change  
     1H ‘17     1H ‘16            Amount     %  

Income statement

           

Net interest income

     1,496       1,602          (106     (6.6

Net fee income

     997       873          123       14.1  

Gains (losses) on financial transactions

     189       289          (101     (34.8

Other operating income

     209       121          88       72.4  

Gross income

     2,890       2,886          4       0.1  

Operating expenses

     (1,604     (1,671        67       (4.0

General administrative expenses

     (1,516     (1,600        83       (5.2

Personnel

     (799     (824        25       (3.1

Other general administrative expenses

     (718     (775        58       (7.4

Depreciation and amortisation

     (87     (71        (16     22.9  

Net operating income

     1,286       1,215          71       5.8  

Net loan-loss provisions

     (300     (360        60       (16.7

Other income

     (129     (119        (9     7.7  

Underlying profit before taxes

     858       736          122       16.5  

Tax on profit

     (244     (211        (34     16.0  

Underlying profit from continuing operations

     613       525          88       16.7  

Net profit from discontinued operations

     —         —            —         —    

Underlying consolidated profit

     613       525          88       16.7  

Minority interests

     10       10          (0     (0.9

Underlying attributable profit to the Group

     603       515          88       17.1  

Net capital gains and provisions*

     —         (216        216       (100.0

Attributable profit to the Group

     603       299          304       101.9  
           
                        Change  
     30.06.17     30.06.16            Amount     %  

Balance sheet

           

Customer loans

     156,283       156,467          (184     (0.1

Cash, central banks and credit institutions

     70,944       56,843          14,101       24.8  

Debt securities

     62,479       56,509          5,970       10.6  

o/w: available for sale

     45,006       38,174          6,832       17.9  

Other financial assets

     33,803       48,144          (14,341     (29.8

Other assets

     9,977       7,854          2,123       27.0  

Total assets

     333,485       325,816          7,670       2.4  

Customer deposits

     187,031       174,784          12,247       7.0  

Central banks and credit institutions

     70,074       61,363          8,711       14.2  

Debt securities issued

     16,508       20,994          (4,486     (21.4

Other financial liabilities

     41,143       55,133          (13,990     (25.4

Other liabilities

     6,802       2,208          4,595       208.1  

Total liabilities

     321,559       314,482                7,077       2.3  

Total equity

     11,926       11,333          593       5.2  

Other managed and marketed customer funds

     72,069       63,529          8,539       13.4  

Mutual funds

     53,838       46,907          6,931       14.8  

Pension funds

     10,384       10,079          305       3.0  

Managed portfolios

     7,847       6,543          1,304       19.9  

Pro memoria:

           

Gross customer loans w/o repos

     151,533       157,337          (5,804     (3.7

Funds (customer deposits w/o repos + mutual funds)

     239,269       218,687          20,581       9.4  

Ratios (%) and other data

           

Underlying RoTE

     10.54       8.98          1.56 p.    

Efficiency ratio (with amortisations)

     55.5       57.9          (2.39 p.  

NPL ratio

     4.99       6.06          (1.07 p.  

Coverage ratio

     46.0       47.6          (1.60 p.  

Number of employees

     22,941       23,309          (368     (1.6

Number of branches

     2,869       3,119          (250     (8.0

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Spain (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     819       783       728       747       747       749  

Net fee income

     424       449       456       451       459       537  

Gains (losses) on financial transactions

     224       65       149       157       230       (42

Other operating income

     75       46       64       (30     103       106  

Gross income

     1,543       1,343       1,398       1,324       1,539       1,351  

Operating expenses

     (837     (834     (824     (802     (798     (806

General administrative expenses

     (801     (799     (791     (766     (752     (765

Personnel

     (415     (410     (401     (408     (399     (399

Other general administrative expenses

     (386     (389     (390     (358     (352     (365

Depreciation and amortisation

     (36     (35     (33     (36     (46     (41

Net operating income

     706       509       574       522       741       545  

Net loan-loss provisions

     (231     (129     (140     (85     (163     (137

Other income

     (37     (82     (51     (97     (64     (64

Underlying profit before taxes

     438       298       382       340       514       344  

Tax on profit

     (126     (85     (108     (97     (146     (98

Underlying profit from continuing operations

     312       213       274       243       367       246  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     312       213       274       243       367       246  

Minority interests

     5       5       5       6       6       5  

Underlying attributable profit to the Group

     307       208       270       237       362       241  

Net capital gains and provisions*

     —         (216     —         —         —         —    

Attributable profit to the Group

     307       (8     270       237       362       241  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     154,848       156,467       153,370       152,850       153,060       156,283  

Cash, central banks and credit institutions

     63,966       56,843       63,234       54,207       64,609       70,944  

Debt securities

     61,853       56,509       60,485       58,084       57,207       62,479  

o/w: available for sale

     40,028       38,174       38,564       38,727       39,551       45,006  

Other financial assets

     46,176       48,144       48,769       37,741       34,822       33,803  

Other assets

     7,970       7,854       7,498       9,473       8,889       9,977  

Total assets

     334,813       325,816       333,355       312,354       318,588       333,485  

Customer deposits

     176,049       174,784       176,272       176,779       178,633       187,031  

Central banks and credit institutions

     69,432       61,363       66,985       52,071       66,905       70,074  

Debt securities issued

     23,103       20,994       20,340       20,863       17,702       16,508  

Other financial liabilities

     52,706       55,133       55,525       46,951       40,838       41,143  

Other liabilities

     2,336       2,208       2,347       4,186       3,457       6,802  

Total liabilities

     323,626       314,482       321,468       300,850       307,535       321,559  

Total equity

     11,187       11,333       11,887       11,504       11,054       11,926  

Other managed and marketed customer funds

     63,236       63,529       64,894       66,649       70,076       72,069  

Mutual funds

     46,447       46,907       48,076       49,357       52,176       53,838  

Pension funds

     10,194       10,079       10,128       10,359       10,396       10,384  

Managed portfolios

     6,594       6,543       6,690       6,932       7,504       7,847  

Pro memoria:

            

Gross customer loans w/o repos

     156,134       157,337       152,944       150,960       150,703       151,533  

Funds (customer deposits w/o repos + mutual funds)

     220,295       218,687       222,002       224,798       228,917       239,269  

Other information

            

NPL ratio

     6.36       6.06       5.82       5.41       5.22       4.99  

Coverage ratio

     50.2       47.6       47.6       48.3       49.1       46.0  

Cost of credit

     0.54       0.45       0.41       0.37       0.33       0.33  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Santander Consumer Finance

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,766       1,644       123       7.5  

Net fee income

     451       459       (7     (1.6

Gains (losses) on financial transactions

     1       (6     6       —    

Other operating income

     (1     0       (1     —    

Gross income

     2,217       2,097       121       5.8  

Operating expenses

     (987     (951     (36     3.8  

General administrative expenses

     (899     (861     (38     4.4  

Personnel

     (422     (402     (20     5.0  

Other general administrative expenses

     (476     (458     (18     3.9  

Depreciation and amortisation

     (89     (91     2       (2.4

Net operating income

     1,230       1,145       85       7.4  

Net loan-loss provisions

     (118     (184     67       (36.1

Other income

     (72     (80     8       (10.1

Underlying profit before taxes

     1,040       881       159       18.1  

Tax on profit

     (289     (264     (25     9.3  

Underlying profit from continuing operations

     752       617       135       21.8  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     752       617       135       21.8  

Minority interests

     118       84       34       40.4  

Underlying attributable profit to the Group

     633       533       101       18.9  

Net capital gains and provisions*

     —         25       (25     (100.0

Attributable profit to the Group

     633       558       75       13.5  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     86,446       79,592       6,854       8.6  

Cash, central banks and credit institutions

     4,596       6,086       (1,490     (24.5

Debt securities

     3,543       3,615       (72     (2.0

o/w: available for sale

     3,495       3,508       (14     (0.4

Other financial assets

     31       47       (16     (34.4

Other assets

     3,503       3,645       (142     (3.9

Total assets

     98,119       92,985       5,134       5.5  

Customer deposits

     35,534       32,981       2,553       7.7  

Central banks and credit institutions

     20,250       22,287       (2,037     (9.1

Debt securities issued

     28,732       25,399       3,332       13.1  

Other financial liabilities

     987       795       192       24.1  

Other liabilities

     3,473       3,294       179       5.4  

Total liabilities

     88,976       84,756       4,220       5.0  

Total equity

     9,143       8,229       914       11.1  

Other managed and marketed customer funds

     7       7       0       4.4  

Mutual funds

     2       2       (0     (10.4

Pension funds

     6       5       0       9.0  

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     88,919       82,272       6,648       8.1  

Funds (customer deposits w/o repos + mutual funds)

     35,486       32,983       2,503       7.6  

Ratios (%) and other data

        

Underlying RoTE

     17.08       14.37       2.71 p.    

Efficiency ratio (with amortisations)

     44.5       45.4       (0.85 p.  

NPL ratio

     2.61       2.95       (0.34 p.  

Coverage ratio

     106.5       110.6       (4.10 p.  

Number of employees

     14,948       14,747       201       1.4  

Number of branches

     557       579       (22     (3.8

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Santander Consumer Finance

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     811       833       880       867       889       877  

Net fee income

     230       228       219       184       232       220  

Gains (losses) on financial transactions

     (1     (5     (6     (2     (2     3  

Other operating income

     6       (6     13       10       (1     (0

Gross income

     1,045       1,051       1,106       1,060       1,118       1,099  

Operating expenses

     (483     (468     (467     (486     (502     (485

General administrative expenses

     (435     (425     (422     (437     (458     (440

Personnel

     (201     (201     (201     (206     (210     (212

Other general administrative expenses

     (234     (225     (220     (231     (248     (228

Depreciation and amortisation

     (48     (43     (45     (49     (44     (45

Net operating income

     562       583       639       574       616       614  

Net loan-loss provisions

     (114     (70     (116     (87     (61     (57

Other income

     (39     (41     (36     (52     (37     (35

Underlying profit before taxes

     410       472       487       434       518       522  

Tax on profit

     (117     (147     (142     (115     (148     (141

Underlying profit from continuing operations

     293       324       346       319       370       382  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     293       324       346       319       370       382  

Minority interests

     42       43       55       50       56       62  

Underlying attributable profit to the Group

     251       282       291       269       314       319  

Net capital gains and provisions*

     —         25       —         —         —         —    

Attributable profit to the Group

     251       307       291       269       314       319  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     76,235       79,592       82,525       85,180       84,523       86,446  

Cash, central banks and credit institutions

     5,876       6,086       6,508       7,144       6,543       4,596  

Debt securities

     3,593       3,615       4,021       3,927       3,780       3,543  

o/w: available for sale

     3,591       3,508       3,915       3,823       3,778       3,495  

Other financial assets

     67       47       47       38       33       31  

Other assets

     3,476       3,645       3,530       3,333       3,426       3,503  

Total assets

     89,247       92,985       96,632       99,622       98,305       98,119  

Customer deposits

     33,195       32,981       34,339       35,050       35,679       35,534  

Central banks and credit institutions

     20,707       22,287       21,882       23,373       20,511       20,250  

Debt securities issued

     22,433       25,399       27,275       27,892       28,991       28,732  

Other financial liabilities

     601       795       820       870       828       987  

Other liabilities

     3,162       3,294       3,505       3,280       3,395       3,473  

Total liabilities

     80,099       84,756       87,821       90,466       89,403       88,976  

Total equity

     9,148       8,229       8,811       9,156       8,902       9,143  

Other managed and marketed customer funds

     7       7       7       7       7       7  

Mutual funds

     2       2       2       2       2       2  

Pension funds

     5       5       6       6       6       6  

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     79,136       82,272       85,215       87,742       87,006       88,919  

Funds (customer deposits w/o repos + mutual funds)

     33,197       32,983       34,340       35,052       35,680       35,486  

Other information

            

NPL ratio

     3.28       2.95       2.86       2.68       2.62       2.61  

Coverage ratio

     111.9       110.6       110.7       109.1       108.9       106.5  

Cost of credit

     0.64       0.55       0.49       0.47       0.39       0.37  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Santander Consumer Finance

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,766       1,655       111       6.7  

Net fee income

     451       460       (9     (1.9

Gains (losses) on financial transactions

     1       (6     6       —    

Other operating income

     (1     (0     (1     570.8  

Gross income

     2,217       2,109       108       5.1  

Operating expenses

     (987     (956     (31     3.2  

General administrative expenses

     (899     (865     (33     3.9  

Personnel

     (422     (404     (18     4.4  

Other general administrative expenses

     (476     (461     (15     3.4  

Depreciation and amortisation

     (89     (91     3       (2.8

Net operating income

     1,230       1,153       77       6.7  

Net loan-loss provisions

     (118     (186     68       (36.6

Other income

     (72     (80     8       (10.4

Underlying profit before taxes

     1,040       887       154       17.3  

Tax on profit

     (289     (266     (23     8.7  

Underlying profit from continuing operations

     752       621       130       21.0  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     752       621       130       21.0  

Minority interests

     118       84       34       40.0  

Underlying attributable profit to the Group

     633       537       97       18.0  

Net capital gains and provisions*

     —         26       (26     (100.0

Attributable profit to the Group

     633       562       71       12.6  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     86,446       79,428       7,019       8.8  

Cash, central banks and credit institutions

     4,596       6,061       (1,465     (24.2

Debt securities

     3,543       3,610       (67     (1.9

o/w: available for sale

     3,495       3,503       (8     (0.2

Other financial assets

     31       46       (15     (33.5

Other assets

     3,503       3,641       (138     (3.8

Total assets

     98,119       92,786       5,333       5.7  

Customer deposits

     35,534       32,949       2,585       7.8  

Central banks and credit institutions

     20,250       22,209       (1,959     (8.8

Debt securities issued

     28,732       25,330       3,402       13.4  

Other financial liabilities

     987       796       191       24.1  

Other liabilities

     3,473       3,293       180       5.5  

Total liabilities

     88,976       84,576       4,400       5.2  

Total equity

     9,143       8,209       934       11.4  

Other managed and marketed customer funds

     7       7       0       4.4  

Mutual funds

     2       2       (0     (10.4

Pension funds

     6       5       0       9.0  

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     88,919       82,120       6,800       8.3  

Funds (customer deposits w/o repos + mutual funds)

     35,486       32,951       2,535       7.7  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Santander Consumer Finance

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     818       837       883       867       887       879  

Net fee income

     231       229       219       184       231       220  

Gains (losses) on financial transactions

     (1     (5     (6     (2     (2     2  

Other operating income

     5       (6     13       10       (1     0  

Gross income

     1,053       1,056       1,109       1,059       1,116       1,102  

Operating expenses

     (487     (470     (468     (486     (501     (486

General administrative expenses

     (438     (427     (423     (437     (457     (441

Personnel

     (203     (202     (202     (206     (209     (213

Other general administrative expenses

     (235     (226     (221     (231     (248     (228

Depreciation and amortisation

     (48     (43     (45     (49     (44     (45

Net operating income

     567       586       641       573       615       615  

Net loan-loss provisions

     (115     (71     (117     (87     (61     (57

Other income

     (39     (42     (36     (52     (37     (35

Underlying profit before taxes

     413       474       489       434       517       524  

Tax on profit

     (118     (148     (142     (115     (148     (141

Underlying profit from continuing operations

     295       326       347       319       369       383  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     295       326       347       319       369       383  

Minority interests

     42       43       55       50       56       62  

Underlying attributable profit to the Group

     254       283       292       269       313       320  

Net capital gains and provisions*

     —         26       (0     (0     —         —    

Attributable profit to the Group

     254       309       292       269       313       320  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     76,086       79,428       81,905       84,731       84,027       86,446  

Cash, central banks and credit institutions

     5,856       6,061       6,442       7,067       6,473       4,596  

Debt securities

     3,581       3,610       3,964       3,904       3,746       3,543  

o/w: available for sale

     3,579       3,503       3,858       3,801       3,744       3,495  

Other financial assets

     67       46       46       37       32       31  

Other assets

     3,468       3,641       3,515       3,323       3,407       3,503  

Total assets

     89,059       92,786       95,871       99,063       97,684       98,119  

Customer deposits

     33,139       32,949       34,113       34,902       35,477       35,534  

Central banks and credit institutions

     20,660       22,209       21,672       23,217       20,385       20,250  

Debt securities issued

     22,371       25,330       27,051       27,706       28,782       28,732  

Other financial liabilities

     601       796       819       871       827       987  

Other liabilities

     3,159       3,293       3,491       3,273       3,384       3,473  

Total liabilities

     79,930       84,576       87,147       89,969       88,855       88,976  

Total equity

     9,128       8,209       8,724       9,093       8,829       9,143  

Other managed and marketed customer funds

     7       7       7       7       7       7  

Mutual funds

     2       2       2       2       2       2  

Pension funds

     5       5       6       6       6       6  

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     78,986       82,120       84,586       87,295       86,498       88,919  

Funds (customer deposits w/o repos + mutual funds)

     33,141       32,951       34,115       34,904       35,479       35,486  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Poland

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     449       397       52       13.1  

Net fee income

     213       193       20       10.2  

Gains (losses) on financial transactions

     25       55       (29     (53.6

Other operating income

     (3     11       (14     —    

Gross income

     684       656       28       4.3  

Operating expenses

     (296     (291     (5     1.8  

General administrative expenses

     (268     (263     (5     1.9  

Personnel

     (157     (150     (8     5.1  

Other general administrative expenses

     (111     (114     3       (2.4

Depreciation and amortisation

     (28     (28     (0     1.4  

Net operating income

     387       365       23       6.2  

Net loan-loss provisions

     (60     (67     7       (10.1

Other income

     (50     (51     1       (2.7

Underlying profit before taxes

     277       246       31       12.5  

Tax on profit

     (71     (51     (21     40.9  

Underlying profit from continuing operations

     206       196       10       5.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     206       196       10       5.2  

Minority interests

     63       57       7       12.0  

Underlying attributable profit to the Group

     142       139       3       2.4  

Net capital gains and provisions*

     —         29       (29     (100.0

Attributable profit to the Group

     142       168       (26     (15.5
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     21,429       19,524       1,905       9.8  

Cash, central banks and credit institutions

     1,595       1,952       (357     (18.3

Debt securities

     6,634       5,362       1,271       23.7  

o/w: available for sale

     5,440       4,502       938       20.8  

Other financial assets

     570       599       (28     (4.7

Other assets

     925       945       (20     (2.1

Total assets

     31,153       28,382       2,771       9.8  

Customer deposits

     23,789       21,136       2,654       12.6  

Central banks and credit institutions

     773       1,030       (256     (24.9

Debt securities issued

     744       528       216       40.9  

Other financial liabilities

     478       597       (119     (19.9

Other liabilities

     750       988       (239     (24.1

Total liabilities

     26,535       24,279       2,256       9.3  

Total equity

     4,618       4,103       515       12.5  

Other managed and marketed customer funds

     3,684       3,146       538       17.1  

Mutual funds

     3,598       3,047       551       18.1  

Pension funds

     —         —         —         —    

Managed portfolios

     86       99       (14     (13.6

Pro memoria:

        

Gross customer loans w/o repos

     22,158       20,342       1,816       8.9  

Funds (customer deposits w/o repos + mutual funds)

     26,727       24,182       2,544       10.5  

Ratios (%) and other data

        

Underlying RoTE

     11.33       11.89       (0.55 p.  

Efficiency ratio (with amortisations)

     43.3       44.4       (1.03 p.  

NPL ratio

     4.66       5.84       (1.18 p.  

Coverage ratio

     67.5       65.8       1.70 p.    

Number of employees

     11,770       11,334       436       3.8  

Number of branches

     598       666       (68     (10.2

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     197       200       215       222       218       231  

Net fee income

     96       97       106       101       101       112  

Gains (losses) on financial transactions

     25       30       14       14       16       10  

Other operating income

     (6     17       (5     (8     (13     10  

Gross income

     311       345       330       329       321       363  

Operating expenses

     (145     (146     (149     (139     (146     (150

General administrative expenses

     (131     (132     (134     (124     (132     (136

Personnel

     (74     (75     (77     (76     (77     (80

Other general administrative expenses

     (57     (56     (57     (48     (55     (56

Depreciation and amortisation

     (14     (14     (15     (15     (14     (15

Net operating income

     166       199       181       190       175       212  

Net loan-loss provisions

     (33     (34     (43     (35     (27     (34

Other income

     (22     (29     (6     (25     (23     (27

Underlying profit before taxes

     111       136       132       129       125       152  

Tax on profit

     (23     (28     (32     (38     (39     (33

Underlying profit from continuing operations

     88       108       100       91       86       120  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     88       108       100       91       86       120  

Minority interests

     24       33       31       28       27       37  

Underlying attributable profit to the Group

     64       75       69       63       59       83  

Net capital gains and provisions*

     —         29       —         —         —         —    

Attributable profit to the Group

     64       104       69       63       59       83  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     19,616       19,524       20,226       19,979       21,174       21,429  

Cash, central banks and credit institutions

     1,268       1,952       1,685       2,021       1,860       1,595  

Debt securities

     6,011       5,362       5,597       6,301       5,824       6,634  

o/w: available for sale

     5,246       4,502       4,998       5,774       5,390       5,440  

Other financial assets

     680       599       539       537       564       570  

Other assets

     975       945       941       941       953       925  

Total assets

     28,549       28,382       28,987       29,779       30,375       31,153  

Customer deposits

     21,329       21,136       22,000       22,780       22,981       23,789  

Central banks and credit institutions

     670       1,030       753       824       778       773  

Debt securities issued

     547       528       505       504       608       744  

Other financial liabilities

     601       597       550       511       538       478  

Other liabilities

     915       988       869       917       878       750  

Total liabilities

     24,061       24,279       24,678       25,537       25,781       26,535  

Total equity

     4,488       4,103       4,310       4,243       4,594       4,618  

Other managed and marketed customer funds

     3,249       3,146       3,351       3,202       3,482       3,684  

Mutual funds

     3,158       3,047       3,245       3,118       3,398       3,598  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     91       99       106       84       84       86  

Pro memoria:

            

Gross customer loans w/o repos

     20,467       20,342       21,092       20,697       21,903       22,158  

Funds (customer deposits w/o repos + mutual funds)

     24,487       24,182       25,246       25,898       26,379       26,727  

Other information

            

NPL ratio

     5.93       5.84       5.71       5.42       5.20       4.66  

Coverage ratio

     67.0       65.8       68.9       61.0       61.2       67.5  

Cost of credit

     0.82       0.75       0.76       0.70       0.66       0.65  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     449       406       43       10.5  

Net fee income

     213       197       15       7.7  

Gains (losses) on financial transactions

     25       56       (31     (54.7

Other operating income

     (3     11       (15     —    

Gross income

     684       671       13       1.9  

Operating expenses

     (296     (298     1       (0.5

General administrative expenses

     (268     (269     1       (0.4

Personnel

     (157     (153     (4     2.7  

Other general administrative expenses

     (111     (116     5       (4.6

Depreciation and amortisation

     (28     (29     0       (0.9

Net operating income

     387       373       14       3.8  

Net loan-loss provisions

     (60     (69     8       (12.1

Other income

     (50     (52     3       (4.9

Underlying profit before taxes

     277       252       25       9.9  

Tax on profit

     (71     (52     (20     37.7  

Underlying profit from continuing operations

     206       200       6       2.8  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     206       200       6       2.8  

Minority interests

     63       58       5       9.4  

Underlying attributable profit to the Group

     142       142       0       0.1  

Net capital gains and provisions*

     —         30       (30     (100.0

Attributable profit to the Group

     142       172       (30     (17.4
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     21,429       20,496       933       4.6  

Cash, central banks and credit institutions

     1,595       2,049       (454     (22.1

Debt securities

     6,634       5,629       1,004       17.8  

o/w: available for sale

     5,440       4,726       713       15.1  

Other financial assets

     570       628       (58     (9.2

Other assets

     925       992       (67     (6.8

Total assets

     31,153       29,795       1,358       4.6  

Customer deposits

     23,789       22,187       1,602       7.2  

Central banks and credit institutions

     773       1,081       (308     (28.5

Debt securities issued

     744       554       190       34.2  

Other financial liabilities

     478       627       (148     (23.7

Other liabilities

     750       1,038       (288     (27.7

Total liabilities

     26,535       25,487       1,048       4.1  

Total equity

     4,618       4,307       310       7.2  

Other managed and marketed customer funds

     3,684       3,303       381       11.5  

Mutual funds

     3,598       3,198       400       12.5  

Pension funds

     —         —         —         —    

Managed portfolios

     86       104       (19     (17.7

Pro memoria:

        

Gross customer loans w/o repos

     22,158       21,354       803       3.8  

Funds (customer deposits w/o repos + mutual funds)

     26,727       25,386       1,341       5.3  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     201       205       218       227       220       229  

Net fee income

     98       99       108       104       102       111  

Gains (losses) on financial transactions

     25       31       15       15       16       10  

Other operating income

     (6     18       (5     (8     (13     10  

Gross income

     318       353       335       337       325       359  

Operating expenses

     (148     (150     (152     (143     (148     (149

General administrative expenses

     (134     (135     (136     (127     (134     (134

Personnel

     (76     (77     (78     (78     (78     (79

Other general administrative expenses

     (58     (58     (58     (49     (56     (55

Depreciation and amortisation

     (14     (14     (15     (15     (14     (14

Net operating income

     170       204       184       195       177       210  

Net loan-loss provisions

     (34     (35     (43     (36     (27     (33

Other income

     (23     (30     (6     (26     (24     (26

Underlying profit before taxes

     113       139       134       133       126       151  

Tax on profit

     (23     (29     (32     (39     (39     (32

Underlying profit from continuing operations

     90       110       102       94       87       119  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     90       110       102       94       87       119  

Minority interests

     24       34       31       29       27       36  

Underlying attributable profit to the Group

     66       77       70       65       60       82  

Net capital gains and provisions*

     —         30       (0     0       —         —    

Attributable profit to the Group

     66       107       70       65       60       82  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     19,763       20,496       20,672       20,851       21,177       21,429  

Cash, central banks and credit institutions

     1,277       2,049       1,722       2,109       1,860       1,595  

Debt securities

     6,056       5,629       5,720       6,576       5,825       6,634  

o/w: available for sale

     5,285       4,726       5,108       6,026       5,390       5,440  

Other financial assets

     685       628       551       560       564       570  

Other assets

     982       992       962       982       953       925  

Total assets

     28,763       29,795       29,627       31,079       30,379       31,153  

Customer deposits

     21,489       22,187       22,486       23,774       22,984       23,789  

Central banks and credit institutions

     675       1,081       770       860       778       773  

Debt securities issued

     551       554       517       526       608       744  

Other financial liabilities

     606       627       562       533       538       478  

Other liabilities

     921       1,038       888       957       878       750  

Total liabilities

     24,242       25,487       25,223       26,651       25,785       26,535  

Total equity

     4,521       4,307       4,405       4,428       4,594       4,618  

Other managed and marketed customer funds

     3,273       3,303       3,425       3,342       3,482       3,684  

Mutual funds

     3,182       3,198       3,317       3,254       3,399       3,598  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     92       104       108       87       84       86  

Pro memoria:

            

Gross customer loans w/o repos

     20,620       21,354       21,558       21,600       21,906       22,158  

Funds (customer deposits w/o repos + mutual funds)

     24,670       25,386       25,803       27,029       26,382       26,727  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

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Poland

PLN million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,916       1,734       182       10.5  

Net fee income

     907       842       65       7.7  

Gains (losses) on financial transactions

     108       239       (130     (54.7

Other operating income

     (14     48       (62     —    

Gross income

     2,918       2,863       55       1.9  

Operating expenses

     (1,264     (1,270     6       (0.5

General administrative expenses

     (1,144     (1,149     5       (0.4

Personnel

     (671     (653     (18     2.7  

Other general administrative expenses

     (473     (496     23       (4.6

Depreciation and amortisation

     (121     (122     1       (0.9

Net operating income

     1,653       1,593       61       3.8  

Net loan-loss provisions

     (258     (294     36       (12.1

Other income

     (213     (223     11       (4.9

Underlying profit before taxes

     1,183       1,076       107       9.9  

Tax on profit

     (305     (221     (83     37.7  

Underlying profit from continuing operations

     878       855       24       2.8  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     878       855       24       2.8  

Minority interests

     270       247       23       9.4  

Underlying attributable profit to the Group

     608       607       0       0.1  

Net capital gains and provisions*

     —         128       (128     (100.0

Attributable profit to the Group

     608       736       (128     (17.4
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     90,557       86,614       3,943       4.6  

Cash, central banks and credit institutions

     6,740       8,657       (1,917     (22.1

Debt securities

     28,033       23,788       4,244       17.8  

o/w: available for sale

     22,987       19,972       3,015       15.1  

Other financial assets

     2,411       2,655       (245     (9.2

Other assets

     3,909       4,193       (284     (6.8

Total assets

     131,650       125,909       5,741       4.6  

Customer deposits

     100,532       93,761       6,770       7.2  

Central banks and credit institutions

     3,268       4,569       (1,300     (28.5

Debt securities issued

     3,145       2,343       802       34.2  

Other financial liabilities

     2,021       2,649       (627     (23.7

Other liabilities

     3,169       4,385       (1,216     (27.7

Total liabilities

     112,136       107,707       4,429       4.1  

Total equity

     19,514       18,202       1,312       7.2  

Other managed and marketed customer funds

     15,569       13,957       1,611       11.5  

Mutual funds

     15,206       13,516       1,690       12.5  

Pension funds

     —         —         —         —    

Managed portfolios

     363       441       (78     (17.7

Pro memoria:

        

Gross customer loans w/o repos

     93,636       90,241       3,395       3.8  

Funds (customer deposits w/o repos + mutual funds)

     112,945       107,278       5,667       5.3  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Poland

PLN million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     858       876       931       971       940       976  

Net fee income

     418       425       459       442       435       473  

Gains (losses) on financial transactions

     108       130       62       63       67       41  

Other operating income

     (27     76       (23     (35     (56     42  

Gross income

     1,357       1,507       1,430       1,440       1,386       1,532  

Operating expenses

     (632     (638     (647     (609     (630     (634

General administrative expenses

     (572     (576     (581     (544     (571     (573

Personnel

     (324     (330     (334     (332     (333     (338

Other general administrative expenses

     (249     (247     (247     (211     (238     (235

Depreciation and amortisation

     (60     (62     (66     (66     (59     (61

Net operating income

     724       869       783       831       756       898  

Net loan-loss provisions

     (144     (149     (186     (153     (116     (142

Other income

     (97     (126     (25     (111     (100     (112

Underlying profit before taxes

     483       593       573       566       539       644  

Tax on profit

     (99     (122     (138     (167     (167     (138

Underlying profit from continuing operations

     384       471       434       399       372       506  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     384       471       434       399       372       506  

Minority interests

     103       144       134       122       115       155  

Underlying attributable profit to the Group

     281       327       300       277       257       351  

Net capital gains and provisions*

     —         128       (0     0       —         —    

Attributable profit to the Group

     281       455       300       277       257       351  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     83,517       86,614       87,359       88,115       89,492       90,557  

Cash, central banks and credit institutions

     5,397       8,657       7,277       8,912       7,862       6,740  

Debt securities

     25,592       23,788       24,174       27,791       24,615       28,033  

o/w: available for sale

     22,334       19,972       21,586       25,467       22,779       22,987  

Other financial assets

     2,895       2,655       2,328       2,367       2,385       2,411  

Other assets

     4,150       4,193       4,064       4,151       4,027       3,909  

Total assets

     121,551       125,909       125,202       131,336       128,380       131,650  

Customer deposits

     90,810       93,761       95,025       100,469       97,128       100,532  

Central banks and credit institutions

     2,851       4,569       3,253       3,634       3,287       3,268  

Debt securities issued

     2,329       2,343       2,183       2,224       2,569       3,145  

Other financial liabilities

     2,560       2,649       2,374       2,253       2,273       2,021  

Other liabilities

     3,894       4,385       3,754       4,045       3,709       3,169  

Total liabilities

     102,443       107,707       106,589       112,625       108,965       112,136  

Total equity

     19,107       18,202       18,614       18,711       19,415       19,514  

Other managed and marketed customer funds

     13,833       13,957       14,475       14,121       14,716       15,569  

Mutual funds

     13,445       13,516       14,018       13,752       14,362       15,206  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     389       441       457       370       354       363  

Pro memoria:

            

Gross customer loans w/o repos

     87,139       90,241       91,102       91,280       92,574       93,636  

Funds (customer deposits w/o repos + mutual funds)

     104,255       107,278       109,042       114,220       111,490       112,945  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Portugal (Ex-Popular)

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     338       370       (32     (8.7

Net fee income

     172       165       7       4.5  

Gains (losses) on financial transactions

     44       69       (25     (36.3

Other operating income

     5       14       (9     (66.6

Gross income

     559       618       (59     (9.6

Operating expenses

     (275     (303     28       (9.2

General administrative expenses

     (256     (285     29       (10.1

Personnel

     (165     (175     10       (5.7

Other general administrative expenses

     (91     (110     19       (17.1

Depreciation and amortisation

     (19     (18     (1     4.1  

Net operating income

     283       315       (31     (9.9

Net loan-loss provisions

     16       (29     44       —    

Other income

     (23     (23     1       (2.3

Underlying profit before taxes

     276       263       14       5.2  

Tax on profit

     (42     (60     18       (30.0

Underlying profit from continuing operations

     234       202       32       15.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     234       202       32       15.6  

Minority interests

     1       1       (0     (18.5

Underlying attributable profit to the Group

     233       201       32       15.8  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     233       201       32       15.8  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     27,405       27,889       (485     (1.7

Cash, central banks and credit institutions

     4,241       3,535       705       20.0  

Debt securities

     10,968       11,835       (867     (7.3

o/w: available for sale

     4,703       5,851       (1,147     (19.6

Other financial assets

     1,575       1,890       (316     (16.7

Other assets

     1,800       1,734       67       3.9  

Total assets

     45,988       46,883       (895     (1.9

Customer deposits

     30,193       29,964       229       0.8  

Central banks and credit institutions

     7,657       8,164       (506     (6.2

Debt securities issued

     3,574       4,488       (914     (20.4

Other financial liabilities

     330       312       18       5.9  

Other liabilities

     783       791       (8     (1.0

Total liabilities

     42,537       43,718       (1,181     (2.7

Total equity

     3,451       3,165       286       9.1  

Other managed and marketed customer funds

     3,056       2,686       370       13.8  

Mutual funds

     1,664       1,389       275       19.8  

Pension funds

     938       894       44       4.9  

Managed portfolios

     454       403       51       12.7  

Pro memoria:

        

Gross customer loans w/o repos

     28,770       29,918       (1,148     (3.8

Funds (customer deposits w/o repos + mutual funds)

     31,857       31,353       504       1.6  

Ratios (%) and other data

        

Underlying RoTE

     13.94       14.08       (0.14 p.  

Efficiency ratio (with amortisations)

     49.3       49.1       0.19 p.    

NPL ratio

     7.67       10.46       (2.79 p.  

Coverage ratio

     59.8       61.9       (2.10 p.  

Number of employees

     6,096       6,466       (370     (5.7

Number of branches

     600       734       (134     (18.3


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Portugal (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     183       188       180       182       172       167  

Net fee income

     90       74       80       69       89       83  

Gains (losses) on financial transactions

     54       15       4       39       34       10  

Other operating income

     10       4       23       14       (1     6  

Gross income

     337       281       287       304       294       265  

Operating expenses

     (154     (149     (142     (143     (139     (137

General administrative expenses

     (145     (140     (133     (133     (129     (127

Personnel

     (88     (88     (80     (83     (83     (82

Other general administrative expenses

     (57     (52     (52     (50     (46     (45

Depreciation and amortisation

     (9     (9     (9     (10     (10     (9

Net operating income

     183       132       145       161       155       128  

Net loan-loss provisions

     (22     (6     (16     (9     10       6  

Other income

     (2     (21     (5     (5     (14     (9

Underlying profit before taxes

     158       104       124       146       151       125  

Tax on profit

     (37     (24     (31     (40     (25     (17

Underlying profit from continuing operations

     122       81       93       106       126       108  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     122       81       93       106       126       108  

Minority interests

     1       1       1       1       1       0  

Underlying attributable profit to the Group

     121       80       92       106       125       107  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     121       80       92       106       125       107  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     27,655       27,889       27,595       27,328       27,215       27,405  

Cash, central banks and credit institutions

     4,198       3,535       3,347       2,459       3,544       4,241  

Debt securities

     11,915       11,835       11,865       11,622       10,786       10,968  

o/w: available for sale

     6,055       5,851       5,773       5,683       4,538       4,703  

Other financial assets

     1,886       1,890       1,850       1,667       1,612       1,575  

Other assets

     1,992       1,734       1,780       1,745       1,945       1,800  

Total assets

     47,647       46,883       46,436       44,820       45,102       45,988  

Customer deposits

     29,146       29,964       30,374       30,002       29,784       30,193  

Central banks and credit institutions

     9,643       8,164       7,415       6,743       7,256       7,657  

Debt securities issued

     4,700       4,488       4,221       3,805       3,628       3,574  

Other financial liabilities

     360       312       344       349       325       330  

Other liabilities

     864       791       744       590       704       783  

Total liabilities

     44,713       43,718       43,098       41,489       41,697       42,537  

Total equity

     2,933       3,165       3,338       3,331       3,405       3,451  

Other managed and marketed customer funds

     2,745       2,686       2,655       2,770       2,886       3,056  

Mutual funds

     1,444       1,389       1,356       1,435       1,513       1,664  

Pension funds

     902       894       900       933       942       938  

Managed portfolios

     399       403       400       402       431       454  

Pro memoria:

            

Gross customer loans w/o repos

     30,018       29,918       29,260       29,030       28,770       28,770  

Funds (customer deposits w/o repos + mutual funds)

     30,589       31,353       31,730       31,438       31,297       31,857  

Other information

            

NPL ratio

     8.55       10.46       9.40       8.81       8.47       7.67  

Coverage ratio

     87.7       61.9       57.8       63.7       61.7       59.8  

Cost of credit

     0.28       0.21       0.17       0.18       0.07       0.03  


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Spain’s real estate activity

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     (18     (22     4       (16.5

Net fee income

     1       0       0       160.3  

Gains (losses) on financial transactions

     0       (0     0       —    

Other operating income

     8       32       (24     (73.7

Gross income

     (9     11       (19     —    

Operating expenses

     (100     (108     8       (7.5

General administrative expenses

     (96     (102     7       (6.7

Personnel

     (21     (28     7       (25.6

Other general administrative expenses

     (75     (75     (0     0.3  

Depreciation and amortisation

     (4     (6     1       (21.5

Net operating income

     (109     (97     (11     11.7  

Net loan-loss provisions

     (47     (76     30       (39.0

Other income

     (68     (36     (32     89.4  

Underlying profit before taxes

     (223     (210     (13     6.4  

Tax on profit

     67       62       5       7.6  

Underlying profit from continuing operations

     (156     (147     (9     5.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     (156     (147     (9     5.9  

Minority interests

     (13     (3     (9     308.1  

Underlying attributable profit to the Group

     (144     (144     1       (0.5

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     (144     (144     1       (0.5
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     1,316       2,302       (986     (42.8

Cash, central banks and credit institutions

     870       998       (128     (12.8

Debt securities

     226       242       (16     (6.8

o/w: available for sale

     —         —         —         —    

Other financial assets

     423       463       (40     (8.6

Other assets

     7,083       12,018       (4,935     (41.1

Total assets

     9,918       16,024       (6,106     (38.1

Customer deposits

     55       114       (59     (52.0

Central banks and credit institutions

     5,997       8,684       (2,687     (30.9

Debt securities issued

     —         646       (646     (100.0

Other financial liabilities

     30       87       (57     (65.2

Other liabilities

     252       573       (321     (56.1

Total liabilities

     6,334       10,104       (3,771     (37.3

Total equity

     3,584       5,919       (2,335     (39.5

Other managed and marketed customer funds

     4       34       (30     (88.6

Mutual funds

     4       33       (29     (88.6

Pension funds

     0       1       (1     (88.7

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     2,719       5,432       (2,713     (49.9

Funds (customer deposits w/o repos + mutual funds)

     59       147       (89     (60.2


Table of Contents

LOGO

 

Spain’s real estate activity

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     (12     (10     (13     (8     (8     (10

Net fee income

     0       (0     0       0       1       0  

Gains (losses) on financial transactions

     0       (1     (0     9       (0     0  

Other operating income

     10       22       26       14       6       2  

Gross income

     (1     11       13       16       (1     (8

Operating expenses

     (54     (54     (54     (48     (49     (51

General administrative expenses

     (52     (51     (52     (46     (47     (48

Personnel

     (14     (14     (13     (9     (10     (10

Other general administrative expenses

     (38     (37     (38     (37     (37     (38

Depreciation and amortisation

     (3     (3     (3     (3     (2     (2

Net operating income

     (55     (42     (42     (33     (50     (58

Net loan-loss provisions

     (25     (51     (38     (52     (21     (26

Other income

     (11     (25     (12     (74     (44     (23

Underlying profit before taxes

     (92     (118     (92     (159     (115     (108

Tax on profit

     27       35       28       48       35       32  

Underlying profit from continuing operations

     (65     (83     (65     (111     (81     (76

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     (65     (83     (65     (111     (81     (76

Minority interests

     (1     (2     8       (2     (11     (2

Underlying attributable profit to the Group

     (63     (81     (72     (109     (70     (74

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     (63     (81     (72     (109     (70     (74
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     2,551       2,302       1,932       1,990       1,629       1,316  

Cash, central banks and credit institutions

     724       998       985       1,390       827       870  

Debt securities

     603       242       242       239       240       226  

o/w: available for sale

     —         —         —         —         —         —    

Other financial assets

     102       463       466       423       423       423  

Other assets

     11,994       12,018       11,988       6,949       7,108       7,083  

Total assets

     15,974       16,024       15,613       10,991       10,227       9,918  

Customer deposits

     110       114       105       68       56       55  

Central banks and credit institutions

     9,377       8,684       8,473       7,262       6,526       5,997  

Debt securities issued

     —         646       696       —         —         —    

Other financial liabilities

     77       87       86       35       34       30  

Other liabilities

     577       573       579       229       213       252  

Total liabilities

     10,141       10,104       9,939       7,595       6,829       6,334  

Total equity

     5,833       5,919       5,674       3,397       3,398       3,584  

Other managed and marketed customer funds

     35       34       30       31       4       4  

Mutual funds

     35       33       30       31       4       4  

Pension funds

     1       1       0       0       0       0  

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     5,887       5,432       4,825       4,230       3,680       2,719  

Funds (customer deposits w/o repos + mutual funds)

     145       147       134       100       60       59  


Table of Contents

LOGO

 

United Kingdom

€ million

 

                        Change  
     1H ‘17     1H ‘16            Amount     %  

Income statement

           

Net interest income

     2,244       2,290          (45     (2.0

Net fee income

     514       538          (24     (4.4

Gains (losses) on financial transactions

     189       163          26       16.1  

Other operating income

     28       23          5       20.9  

Gross income

     2,976       3,014          (38     (1.3

Operating expenses

     (1,446     (1,581        135       (8.5

General administrative expenses

     (1,279     (1,422        143       (10.1

Personnel

     (688     (729        42       (5.7

Other general administrative expenses

     (591     (693        101       (14.6

Depreciation and amortisation

     (167     (159        (8     5.2  

Net operating income

     1,529       1,433          97       6.8  

Net loan-loss provisions

     (57     (74        18       (23.7

Other income

     (276     (130        (146     111.8  

Underlying profit before taxes

     1,197       1,228          (31     (2.5

Tax on profit

     (360     (365        5       (1.4

Underlying profit from continuing operations

     837       863          (26     (3.0

Net profit from discontinued operations

     —         —            —         —    

Underlying consolidated profit

     837       863          (26     (3.0

Minority interests

     13       20          (8     (37.4

Underlying attributable profit to the Group

     824       843          (19     (2.2

Net capital gains and provisions*

     —         107          (107     (100.0

Attributable profit to the Group

     824       950          (125     (13.2
           
                        Change  
     30.06.17     30.06.16            Amount     %  

Balance sheet

           

Customer loans

     246,759       259,852          (13,093     (5.0

Cash, central banks and credit institutions

     39,572       36,307          3,265       9.0  

Debt securities

     25,742       20,620          5,121       24.8  

o/w: available for sale

     10,809       11,837          (1,028     (8.7

Other financial assets

     25,489       32,832          (7,344     (22.4

Other assets

     10,872       12,571          (1,699     (13.5

Total assets

     348,434       362,184          (13,750     (3.8

Customer deposits

     216,586       212,152          4,434       2.1  

Central banks and credit institutions

     24,047       20,933          3,114       14.9  

Debt securities issued

     63,418       72,556          (9,139     (12.6

Other financial liabilities

     23,572       33,799          (10,228     (30.3

Other liabilities

     4,373       6,120          (1,747     (28.5

Total liabilities

     331,995       345,560                (13,565     (3.9

Total equity

     16,439       16,623          (184     (1.1

Other managed and marketed customer funds

     8,483       8,365          118       1.4  

Mutual funds

     8,370       8,246          124       1.5  

Pension funds

     —         —            —         —    

Managed portfolios

     114       119          (5     (4.5

Pro memoria:

           

Gross customer loans w/o repos

     235,439       251,977          (16,539     (6.6

Funds (customer deposits w/o repos + mutual funds)

     208,546       211,699          (3,153     (1.5

Ratios (%) and other data

           

Underlying RoTE

     11.12       9.94          1.18 p.    

Efficiency ratio (with amortisations)

     48.6       52.5          (3.86 p.  

NPL ratio

     1.23       1.47          (0.24 p.  

Coverage ratio

     32.6       36.5          (3.90 p.  

Number of employees

     25,740       26,010          (270     (1.0

Number of branches

     829       850          (21     (2.5

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     1,154       1,136       1,043       1,072       1,096       1,149  

Net fee income

     280       258       259       235       254       260  

Gains (losses) on financial transactions

     68       95       64       91       71       118  

Other operating income

     11       12       11       27       12       16  

Gross income

     1,513       1,501       1,377       1,425       1,432       1,544  

Operating expenses

     (794     (788     (703     (683     (723     (723

General administrative expenses

     (718     (705     (630     (604     (644     (635

Personnel

     (371     (358     (346     (343     (344     (344

Other general administrative expenses

     (346     (346     (284     (261     (300     (292

Depreciation and amortisation

     (76     (83     (73     (79     (79     (88

Net operating income

     719       713       675       742       709       821  

Net loan-loss provisions

     (7     (68     (44     61       (15     (42

Other income

     (59     (71     (85     (124     (105     (171

Underlying profit before taxes

     654       574       545       679       588       608  

Tax on profit

     (192     (173     (175     (196     (165     (195

Underlying profit from continuing operations

     462       401       370       483       423       414  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     462       401       370       483       423       414  

Minority interests

     9       11       7       9       7       6  

Underlying attributable profit to the Group

     453       390       364       474       416       408  

Net capital gains and provisions*

     —         107       —         (137     —         —    

Attributable profit to the Group

     453       497       364       338       416       408  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     267,628       259,852       250,294       251,250       253,322       246,759  

Cash, central banks and credit institutions

     37,563       36,307       33,754       36,643       34,186       39,572  

Debt securities

     20,068       20,620       26,315       28,045       27,859       25,742  

o/w: available for sale

     11,633       11,837       11,995       12,204       11,595       10,809  

Other financial assets

     28,670       32,832       30,168       26,819       25,582       25,489  

Other assets

     10,620       12,571       13,234       12,202       11,551       10,872  

Total assets

     364,549       362,184       353,764       354,960       352,499       348,434  

Customer deposits

     217,282       212,152       203,785       212,113       215,724       216,586  

Central banks and credit institutions

     15,210       20,933       22,305       21,590       21,971       24,047  

Debt securities issued

     76,614       72,556       73,204       71,108       66,375       63,418  

Other financial liabilities

     30,038       33,799       31,949       27,913       26,895       23,572  

Other liabilities

     6,142       6,120       6,167       5,221       5,230       4,373  

Total liabilities

     345,286       345,560       337,410       337,945       336,196       331,995  

Total equity

     19,264       16,623       16,355       17,014       16,303       16,439  

Other managed and marketed customer funds

     8,784       8,365       8,544       8,564       8,683       8,483  

Mutual funds

     8,661       8,246       8,426       8,447       8,566       8,370  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     124       119       117       118       117       114  

Pro memoria:

            

Gross customer loans w/o repos

     261,770       251,977       241,752       242,510       242,581       235,439  

Funds (customer deposits w/o repos + mutual funds)

     216,318       211,699       206,256       210,611       213,052       208,546  

Other information

            

NPL ratio

     1.49       1.47       1.47       1.41       1.31       1.23  

Coverage ratio

     36.5       36.5       36.0       32.9       33.8       32.6  

Cost of credit

     0.01       0.03       0.05       0.02       0.03       0.02  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

United Kingdom

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     2,244       2,072       173       8.3  

Net fee income

     514       486       27       5.6  

Gains (losses) on financial transactions

     189       148       42       28.3  

Other operating income

     28       21       7       33.6  

Gross income

     2,976       2,727       249       9.1  

Operating expenses

     (1,446     (1,431     (16     1.1  

General administrative expenses

     (1,279     (1,287     8       (0.6

Personnel

     (688     (660     (28     4.2  

Other general administrative expenses

     (591     (627     36       (5.7

Depreciation and amortisation

     (167     (144     (23     16.3  

Net operating income

     1,529       1,296       233       18.0  

Net loan-loss provisions

     (57     (67     11       (15.7

Other income

     (276     (118     (158     134.0  

Underlying profit before taxes

     1,197       1,111       86       7.7  

Tax on profit

     (360     (330     (30     9.0  

Underlying profit from continuing operations

     837       781       56       7.1  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     837       781       56       7.1  

Minority interests

     13       18       (6     (30.9

Underlying attributable profit to the Group

     824       763       61       8.1  

Net capital gains and provisions*

     —         96       (96     (100.0

Attributable profit to the Group

     824       859       (35     (4.1
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     246,759       244,241       2,519       1.0  

Cash, central banks and credit institutions

     39,572       34,126       5,446       16.0  

Debt securities

     25,742       19,382       6,360       32.8  

o/w: available for sale

     10,809       11,126       (316     (2.8

Other financial assets

     25,489       30,860       (5,371     (17.4

Other assets

     10,872       11,816       (944     (8.0

Total assets

     348,434       340,424       8,010       2.4  

Customer deposits

     216,586       199,406       17,180       8.6  

Central banks and credit institutions

     24,047       19,676       4,372       22.2  

Debt securities issued

     63,418       68,197       (4,779     (7.0

Other financial liabilities

     23,572       31,769       (8,197     (25.8

Other liabilities

     4,373       5,752       (1,379     (24.0

Total liabilities

     331,995       324,799       7,196       2.2  

Total equity

     16,439       15,625       814       5.2  

Other managed and marketed customer funds

     8,483       7,862       621       7.9  

Mutual funds

     8,370       7,750       619       8.0  

Pension funds

     —         —         —         —    

Managed portfolios

     114       112       2       1.6  

Pro memoria:

        

Gross customer loans w/o repos

     235,439       236,839       (1,400     (0.6

Funds (customer deposits w/o repos + mutual funds)

     208,546       198,980       9,566       4.8  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     1,034       1,038       1,032       1,079       1,095       1,149  

Net fee income

     251       236       256       238       253       260  

Gains (losses) on financial transactions

     61       87       64       91       71       118  

Other operating income

     10       11       11       26       12       16  

Gross income

     1,355       1,372       1,363       1,434       1,431       1,544  

Operating expenses

     (711     (720     (696     (691     (723     (723

General administrative expenses

     (643     (644     (625     (611     (644     (636

Personnel

     (332     (328     (342     (345     (344     (344

Other general administrative expenses

     (310     (317     (283     (266     (300     (292

Depreciation and amortisation

     (68     (76     (72     (80     (79     (88

Net operating income

     644       652       666       744       708       821  

Net loan-loss provisions

     (6     (62     (43     55       (15     (42

Other income

     (53     (65     (83     (121     (105     (171

Underlying profit before taxes

     586       525       540       678       588       608  

Tax on profit

     (172     (158     (173     (196     (165     (195

Underlying profit from continuing operations

     414       367       368       481       423       414  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     414       367       368       481       423       414  

Minority interests

     8       10       7       9       7       6  

Underlying attributable profit to the Group

     406       357       361       473       416       408  

Net capital gains and provisions*

     —         96       3       (128     —         —    

Attributable profit to the Group

     406       454       364       345       416       408  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     240,912       244,241       245,085       244,636       246,465       246,759  

Cash, central banks and credit institutions

     33,814       34,126       33,052       35,679       33,261       39,572  

Debt securities

     18,065       19,382       25,767       27,307       27,104       25,742  

o/w: available for sale

     10,472       11,126       11,745       11,883       11,281       10,809  

Other financial assets

     25,808       30,860       29,540       26,113       24,889       25,489  

Other assets

     9,559       11,816       12,959       11,880       11,238       10,872  

Total assets

     328,158       340,424       346,402       345,615       342,958       348,434  

Customer deposits

     195,592       199,406       199,544       206,529       209,886       216,586  

Central banks and credit institutions

     13,691       19,676       21,841       21,022       21,376       24,047  

Debt securities issued

     68,966       68,197       71,681       69,236       64,578       63,418  

Other financial liabilities

     27,039       31,769       31,284       27,178       26,167       23,572  

Other liabilities

     5,529       5,752       6,038       5,084       5,088       4,373  

Total liabilities

     310,817       324,799       330,388       329,048       327,096       331,995  

Total equity

     17,341       15,625       16,015       16,566       15,862       16,439  

Other managed and marketed customer funds

     7,907       7,862       8,366       8,339       8,448       8,483  

Mutual funds

     7,796       7,750       8,251       8,224       8,334       8,370  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     111       112       115       114       114       114  

Pro memoria:

            

Gross customer loans w/o repos

     235,639       236,839       236,721       236,125       236,015       235,439  

Funds (customer deposits w/o repos + mutual funds)

     194,723       198,980       201,963       205,066       207,285       208,546  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

United Kingdom

£ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,931       1,782       148       8.3  

Net fee income

     442       418       23       5.6  

Gains (losses) on financial transactions

     163       127       36       28.3  

Other operating income

     24       18       6       33.6  

Gross income

     2,560       2,346       214       9.1  

Operating expenses

     (1,244     (1,231     (14     1.1  

General administrative expenses

     (1,101     (1,107     7       (0.6

Personnel

     (592     (568     (24     4.2  

Other general administrative expenses

     (509     (539     31       (5.7

Depreciation and amortisation

     (144     (124     (20     16.3  

Net operating income

     1,316       1,115       200       18.0  

Net loan-loss provisions

     (49     (58     9       (15.7

Other income

     (237     (101     (136     134.0  

Underlying profit before taxes

     1,029       956       74       7.7  

Tax on profit

     (310     (284     (26     9.0  

Underlying profit from continuing operations

     720       672       48       7.1  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     720       672       48       7.1  

Minority interests

     11       16       (5     (30.9

Underlying attributable profit to the Group

     709       656       53       8.1  

Net capital gains and provisions*

     —         83       (83     (100.0

Attributable profit to the Group

     709       739       (30     (4.1
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     216,983       214,768       2,215       1.0  

Cash, central banks and credit institutions

     34,797       30,008       4,789       16.0  

Debt securities

     22,636       17,043       5,593       32.8  

o/w: available for sale

     9,505       9,783       (278     (2.8

Other financial assets

     22,413       27,136       (4,723     (17.4

Other assets

     9,560       10,390       (830     (8.0

Total assets

     306,388       299,345       7,044       2.4  

Customer deposits

     190,450       175,343       15,107       8.6  

Central banks and credit institutions

     21,146       17,301       3,844       22.2  

Debt securities issued

     55,765       59,968       (4,203     (7.0

Other financial liabilities

     20,727       27,935       (7,208     (25.8

Other liabilities

     3,845       5,058       (1,213     (24.0

Total liabilities

     291,933       285,606       6,328       2.2  

Total equity

     14,455       13,739       716       5.2  

Other managed and marketed customer funds

     7,460       6,914       546       7.9  

Mutual funds

     7,360       6,815       545       8.0  

Pension funds

     —         —         —         —    

Managed portfolios

     100       98       2       1.6  

Pro memoria:

        

Gross customer loans w/o repos

     207,028       208,259       (1,231     (0.6

Funds (customer deposits w/o repos + mutual funds)

     183,381       174,969       8,412       4.8  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

£ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     889       893       888       928       942       989  

Net fee income

     216       203       220       205       218       224  

Gains (losses) on financial transactions

     52       75       55       78       61       102  

Other operating income

     8       10       9       23       10       14  

Gross income

     1,166       1,180       1,172       1,234       1,231       1,329  

Operating expenses

     (611     (619     (599     (594     (622     (622

General administrative expenses

     (553     (554     (537     (526     (554     (547

Personnel

     (286     (282     (294     (297     (296     (296

Other general administrative expenses

     (267     (272     (243     (228     (258     (251

Depreciation and amortisation

     (59     (65     (62     (69     (68     (75

Net operating income

     554       561       573       640       609       706  

Net loan-loss provisions

     (5     (53     (37     48       (13     (36

Other income

     (45     (56     (71     (104     (90     (147

Underlying profit before taxes

     504       452       465       583       506       524  

Tax on profit

     (148     (136     (149     (169     (142     (168

Underlying profit from continuing operations

     356       316       316       414       364       356  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     356       316       316       414       364       356  

Minority interests

     7       8       6       7       6       5  

Underlying attributable profit to the Group

     349       307       311       407       358       351  

Net capital gains and provisions*

     —         83       2       (110     —         —    

Attributable profit to the Group

     349       390       313       297       358       351  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     211,841       214,768       215,511       215,116       216,724       216,983  

Cash, central banks and credit institutions

     29,733       30,008       29,063       31,373       29,247       34,797  

Debt securities

     15,885       17,043       22,658       24,012       23,834       22,636  

o/w: available for sale

     9,208       9,783       10,328       10,449       9,919       9,505  

Other financial assets

     22,694       27,136       25,975       22,962       21,886       22,413  

Other assets

     8,406       10,390       11,395       10,447       9,882       9,560  

Total assets

     288,559       299,345       304,602       303,909       301,573       306,388  

Customer deposits

     171,990       175,343       175,465       181,607       184,559       190,450  

Central banks and credit institutions

     12,039       17,301       19,205       18,485       18,797       21,146  

Debt securities issued

     60,644       59,968       63,031       60,881       56,786       55,765  

Other financial liabilities

     23,777       27,935       27,509       23,899       23,010       20,727  

Other liabilities

     4,862       5,058       5,310       4,470       4,474       3,845  

Total liabilities

     273,311       285,606       290,520       289,342       287,626       291,933  

Total equity

     15,248       13,739       14,082       14,567       13,948       14,455  

Other managed and marketed customer funds

     6,953       6,914       7,356       7,332       7,429       7,460  

Mutual funds

     6,855       6,815       7,255       7,232       7,328       7,360  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     98       98       101       101       100       100  

Pro memoria:

            

Gross customer loans w/o repos

     207,204       208,259       208,156       207,632       207,535       207,028  

Funds (customer deposits w/o repos + mutual funds)

     171,226       174,969       177,592       180,321       182,272       183,381  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

Latin America

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     7,959       6,184       1,775       28.7  

Net fee income

     2,796       2,082       714       34.3  

Gains (losses) on financial transactions

     557       363       194       53.6  

Other operating income

     23       18       6       32.8  

Gross income

     11,336       8,647       2,689       31.1  

Operating expenses

     (4,360     (3,570     (790     22.1  

General administrative expenses

     (3,948     (3,251     (697     21.4  

Personnel

     (2,185     (1,806     (378     20.9  

Other general administrative expenses

     (1,763     (1,444     (319     22.1  

Depreciation and amortisation

     (413     (320     (93     29.1  

Net operating income

     6,976       5,076       1,899       37.4  

Net loan-loss provisions

     (2,580     (2,253     (326     14.5  

Other income

     (765     (405     (360     88.7  

Underlying profit before taxes

     3,631       2,418       1,213       50.2  

Tax on profit

     (1,137     (621     (516     83.0  

Underlying profit from continuing operations

     2,494       1,796       698       38.8  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     2,494       1,796       698       38.8  

Minority interests

     394       290       104       35.8  

Underlying attributable profit to the Group

     2,100       1,506       594       39.4  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     2,100       1,506       594       39.4  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     146,528       141,873       4,655       3.3  

Cash, central banks and credit institutions

     59,843       65,061       (5,219     (8.0

Debt securities

     59,530       57,579       1,951       3.4  

o/w: available for sale

     33,731       28,333       5,398       19.1  

Other financial assets

     14,073       17,436       (3,363     (19.3

Other assets

     18,240       17,647       593       3.4  

Total assets

     298,214       299,596       (1,382     (0.5

Customer deposits

     145,276       134,898       10,378       7.7  

Central banks and credit institutions

     43,192       42,333       859       2.0  

Debt securities issued

     37,511       45,148       (7,637     (16.9

Other financial liabilities

     32,801       38,896       (6,095     (15.7

Other liabilities

     10,807       10,233       574       5.6  

Total liabilities

     269,587       271,508       (1,921     (0.7

Total equity

     28,627       28,087       539       1.9  

Other managed and marketed customer funds

     81,880       76,722       5,158       6.7  

Mutual funds

     75,472       70,759       4,713       6.7  

Pension funds

     —         —         —         —    

Managed portfolios

     6,409       5,964       445       7.5  

Pro memoria:

        

Gross customer loans w/o repos

     152,155       147,770       4,385       3.0  

Funds (customer deposits w/o repos + mutual funds)

     193,366       174,157       19,209       11.0  

Ratios (%) and other data

        

Underlying RoTE

     17.66       14.75       2.91 p.    

Efficiency ratio (with amortisations)

     38.5       41.3       (2.83 p.  

NPL ratio

     4.44       4.98       (0.54 p.  

Coverage ratio

     89.1       81.4       7.70 p.    

Number of employees

     87,491       88,497       (1,006     (1.1

Number of branches

     5,822       5,852       (30     (0.5


Table of Contents

LOGO

 

Latin America

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     3,044       3,140       3,456       3,706       3,947       4,012  

Net fee income

     961       1,121       1,181       1,317       1,401       1,395  

Gains (losses) on financial transactions

     141       222       297       147       329       229  

Other operating income

     (7     25       (9     23       3       21  

Gross income

     4,139       4,507       4,925       5,193       5,680       5,656  

Operating expenses

     (1,736     (1,834     (1,974     (2,148     (2,179     (2,182

General administrative expenses

     (1,584     (1,666     (1,796     (1,960     (1,973     (1,974

Personnel

     (868     (938     (991     (1,088     (1,092     (1,093

Other general administrative expenses

     (716     (728     (805     (872     (882     (881

Depreciation and amortisation

     (151     (168     (178     (188     (205     (207

Net operating income

     2,404       2,673       2,952       3,045       3,501       3,475  

Net loan-loss provisions

     (1,105     (1,149     (1,329     (1,329     (1,306     (1,273

Other income

     (189     (217     (133     (247     (360     (405

Underlying profit before taxes

     1,110       1,308       1,490       1,469       1,835       1,796  

Tax on profit

     (269     (352     (407     (334     (590     (546

Underlying profit from continuing operations

     841       955       1,083       1,135       1,245       1,249  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     841       955       1,083       1,135       1,245       1,249  

Minority interests

     137       152       166       173       195       199  

Underlying attributable profit to the Group

     703       803       917       962       1,050       1,050  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     703       803       917       962       1,050       1,050  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     131,830       141,873       142,414       152,187       156,743       146,528  

Cash, central banks and credit institutions

     53,769       65,061       63,831       67,400       68,922       59,843  

Debt securities

     56,563       57,579       53,519       63,314       64,130       59,530  

o/w: available for sale

     26,683       28,333       29,094       29,219       30,460       33,731  

Other financial assets

     13,461       17,436       16,486       18,696       18,202       14,073  

Other assets

     17,206       17,647       17,986       19,171       19,666       18,240  

Total assets

     272,829       299,596       294,236       320,768       327,664       298,214  

Customer deposits

     125,348       134,898       133,436       143,747       153,207       145,276  

Central banks and credit institutions

     41,879       42,333       39,642       47,585       47,793       43,192  

Debt securities issued

     39,319       45,148       44,278       47,436       45,108       37,511  

Other financial liabilities

     31,213       38,896       37,406       41,395       39,120       32,801  

Other liabilities

     9,136       10,233       10,760       11,291       11,564       10,807  

Total liabilities

     246,896       271,508       265,523       291,454       296,792       269,587  

Total equity

     25,933       28,087       28,713       29,315       30,872       28,627  

Other managed and marketed customer funds

     68,191       76,722       79,125       81,482       87,794       81,880  

Mutual funds

     63,275       70,759       72,890       75,002       81,009       75,472  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     4,916       5,964       6,235       6,480       6,785       6,409  

Pro memoria:

            

Gross customer loans w/o repos

     136,490       147,770       148,690       159,134       163,536       152,155  

Funds (customer deposits w/o repos + mutual funds)

     160,927       174,157       175,579       187,516       197,257       193,366  

Other information

            

NPL ratio

     4.88       4.98       4.94       4.81       4.50       4.44  

Coverage ratio

     79.7       81.4       84.5       87.3       90.5       89.1  

Cost of credit

     3.39       3.41       3.42       3.37       3.36       3.37  


Table of Contents

LOGO

 

Latin America

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     7,959       6,933       1,026       14.8  

Net fee income

     2,796       2,327       469       20.2  

Gains (losses) on financial transactions

     557       383       175       45.6  

Other operating income

     23       25       (1     (5.1

Gross income

     11,336       9,667       1,669       17.3  

Operating expenses

     (4,360     (3,968     (393     9.9  

General administrative expenses

     (3,948     (3,610     (338     9.4  

Personnel

     (2,185     (2,008     (176     8.8  

Other general administrative expenses

     (1,763     (1,602     (161     10.1  

Depreciation and amortisation

     (413     (358     (55     15.3  

Net operating income

     6,976       5,700       1,276       22.4  

Net loan-loss provisions

     (2,580     (2,550     (30     1.2  

Other income

     (765     (478     (287     60.1  

Underlying profit before taxes

     3,631       2,672       959       35.9  

Tax on profit

     (1,137     (693     (444     64.1  

Underlying profit from continuing operations

     2,494       1,979       515       26.0  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     2,494       1,979       515       26.0  

Minority interests

     394       313       81       25.9  

Underlying attributable profit to the Group

     2,100       1,666       434       26.1  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     2,100       1,666       434       26.1  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     146,528       137,231       9,297       6.8  

Cash, central banks and credit institutions

     59,843       62,710       (2,867     (4.6

Debt securities

     59,530       55,803       3,727       6.7  

o/w: available for sale

     33,731       27,445       6,286       22.9  

Other financial assets

     14,073       17,016       (2,943     (17.3

Other assets

     18,240       16,958       1,282       7.6  

Total assets

     298,214       289,718       8,496       2.9  

Customer deposits

     145,276       130,431       14,845       11.4  

Central banks and credit institutions

     43,192       40,967       2,225       5.4  

Debt securities issued

     37,511       43,506       (5,994     (13.8

Other financial liabilities

     32,801       37,818       (5,017     (13.3

Other liabilities

     10,807       9,872       935       9.5  

Total liabilities

     269,587       262,594       6,993       2.7  

Total equity

     28,627       27,124       1,503       5.5  

Other managed and marketed customer funds

     81,880       73,826       8,054       10.9  

Mutual funds

     75,472       68,089       7,383       10.8  

Pension funds

     —         —         —         —    

Managed portfolios

     6,409       5,737       671       11.7  

Pro memoria:

        

Gross customer loans w/o repos

     152,155       142,903       9,251       6.5  

Funds (customer deposits w/o repos + mutual funds)

     193,366       168,354       25,012       14.9  


Table of Contents

LOGO

 

Latin America

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     3,495       3,439       3,582       3,800       3,882       4,077  

Net fee income

     1,098       1,228       1,228       1,358       1,376       1,420  

Gains (losses) on financial transactions

     142       241       314       138       322       236  

Other operating income

     (3     28       (11     27       2       21  

Gross income

     4,732       4,936       5,113       5,323       5,582       5,754  

Operating expenses

     (1,970     (1,998     (2,045     (2,205     (2,142     (2,218

General administrative expenses

     (1,796     (1,814     (1,860     (2,013     (1,941     (2,007

Personnel

     (986     (1,022     (1,029     (1,118     (1,073     (1,112

Other general administrative expenses

     (810     (792     (832     (895     (868     (895

Depreciation and amortisation

     (173     (185     (185     (192     (202     (211

Net operating income

     2,762       2,937       3,068       3,118       3,439       3,536  

Net loan-loss provisions

     (1,284     (1,266     (1,393     (1,367     (1,286     (1,294

Other income

     (233     (245     (132     (256     (351     (415

Underlying profit before taxes

     1,245       1,427       1,543       1,495       1,803       1,827  

Tax on profit

     (302     (391     (424     (335     (579     (558

Underlying profit from continuing operations

     943       1,036       1,119       1,160       1,224       1,269  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     943       1,036       1,119       1,160       1,224       1,269  

Minority interests

     149       163       171       177       192       201  

Underlying attributable profit to the Group

     793       873       948       984       1,032       1,068  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     793       873       948       984       1,032       1,068  
            
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     136,100       137,231       139,625       143,570       144,442       146,528  

Cash, central banks and credit institutions

     56,222       62,710       62,432       63,510       63,192       59,843  

Debt securities

     58,796       55,803       52,756       59,948       59,037       59,530  

o/w: available for sale

     27,757       27,445       28,637       27,807       28,068       33,731  

Other financial assets

     13,574       17,016       16,534       18,234       16,943       14,073  

Other assets

     18,188       16,958       17,524       17,896       17,955       18,240  

Total assets

     282,880       289,718       288,871       303,158       301,568       298,214  

Customer deposits

     129,498       130,431       130,698       135,826       141,101       145,276  

Central banks and credit institutions

     43,300       40,967       39,119       45,242       44,229       43,192  

Debt securities issued

     41,613       43,506       43,167       44,279       41,336       37,511  

Other financial liabilities

     31,943       37,818       37,219       39,639       35,987       32,801  

Other liabilities

     9,623       9,872       10,541       10,628       10,578       10,807  

Total liabilities

     255,977       262,594       260,744       275,614       273,232       269,587  

Total equity

     26,903       27,124       28,127       27,544       28,337       28,627  

Other managed and marketed customer funds

     72,196       73,826       77,171       75,993       80,053       81,880  

Mutual funds

     66,987       68,089       71,153       70,025       73,854       75,472  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     5,209       5,737       6,018       5,968       6,199       6,409  

Pro memoria:

            

Gross customer loans w/o repos

     141,080       142,903       145,737       150,035       150,641       152,155  

Funds (customer deposits w/o repos + mutual funds)

     166,533       168,354       172,042       176,959       181,309       193,366  


Table of Contents

LOGO

 

Brazil

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     5,025       3,671       1,354       36.9  

Net fee income

     1,843       1,277       566       44.3  

Gains (losses) on financial transactions

     324       99       225       226.3  

Other operating income

     28       36       (9     (24.3

Gross income

     7,219       5,083       2,136       42.0  

Operating expenses

     (2,547     (1,993     (554     27.8  

General administrative expenses

     (2,286     (1,799     (488     27.1  

Personnel

     (1,297     (996     (301     30.2  

Other general administrative expenses

     (989     (803     (186     23.2  

Depreciation and amortisation

     (261     (194     (67     34.5  

Net operating income

     4,672       3,091       1,581       51.2  

Net loan-loss provisions

     (1,762     (1,473     (289     19.6  

Other income

     (707     (370     (337     91.0  

Underlying profit before taxes

     2,203       1,248       956       76.6  

Tax on profit

     (801     (368     (434     117.9  

Underlying profit from continuing operations

     1,402       880       522       59.3  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,402       880       522       59.3  

Minority interests

     158       92       66       72.0  

Underlying attributable profit to the Group

     1,244       788       456       57.9  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     1,244       788       456       57.9  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     69,312       68,034       1,278       1.9  

Cash, central banks and credit institutions

     37,808       40,881       (3,073     (7.5

Debt securities

     40,094       36,624       3,470       9.5  

o/w: available for sale

     22,078       17,243       4,835       28.0  

Other financial assets

     5,752       7,945       (2,193     (27.6

Other assets

     12,557       12,589       (32     (0.3

Total assets

     165,523       166,074       (551     (0.3

Customer deposits

     71,642       68,672       2,970       4.3  

Central banks and credit institutions

     24,761       22,141       2,620       11.8  

Debt securities issued

     23,545       31,200       (7,655     (24.5

Other financial liabilities

     21,367       20,628       738       3.6  

Other liabilities

     7,392       7,046       346       4.9  

Total liabilities

     148,706       149,688       (982     (0.7

Total equity

     16,817       16,386       431       2.6  

Other managed and marketed customer funds

     58,610       55,908       2,702       4.8  

Mutual funds

     54,716       52,385       2,331       4.4  

Pension funds

     —         —         —         —    

Managed portfolios

     3,894       3,522       372       10.6  

Pro memoria:

        

Gross customer loans w/o repos

     73,368       72,096       1,272       1.8  

Funds (customer deposits w/o repos + mutual funds)

     102,676       91,507       11,169       12.2  

Ratios (%) and other data

        

Underlying RoTE

     16.39       13.71       2.67 p.    

Efficiency ratio (with amortisations)

     35.3       39.2       (3.92 p.  

NPL ratio

     5.36       6.11       (0.75 p.  

Coverage ratio

     95.5       85.3       10.20 p.    

Number of employees

     46,208       48,366       (2,158     (4.5

Number of branches

     3,425       3,441       (16     (0.5


Table of Contents

LOGO

 

Brazil

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     1,793       1,878       2,123       2,269       2,522       2,503  

Net fee income

     573       704       776       887       934       909  

Gains (losses) on financial transactions

     3       97       153       (14     247       77  

Other operating income

     13       23       (2     46       15       12  

Gross income

     2,381       2,703       3,050       3,187       3,717       3,502  

Operating expenses

     (947     (1,046     (1,177     (1,305     (1,314     (1,233

General administrative expenses

     (857     (942     (1,061     (1,187     (1,182     (1,104

Personnel

     (473     (523     (593     (663     (665     (632

Other general administrative expenses

     (384     (418     (467     (523     (517     (472

Depreciation and amortisation

     (90     (104     (117     (119     (132     (129

Net operating income

     1,434       1,657       1,873       1,882       2,403       2,269  

Net loan-loss provisions

     (720     (753     (951     (953     (910     (852

Other income

     (177     (193     (134     (193     (358     (349

Underlying profit before taxes

     536       711       788       736       1,135       1,068  

Tax on profit

     (137     (231     (244     (161     (422     (379

Underlying profit from continuing operations

     399       481       544       575       713       689  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     399       481       544       575       713       689  

Minority interests

     41       51       56       65       79       79  

Underlying attributable profit to the Group

     359       429       488       510       634       610  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     359       429       488       510       634       610  
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     60,470       68,034       68,140       75,474       76,522       69,312  

Cash, central banks and credit institutions

     31,449       40,881       41,323       41,352       40,441       37,808  

Debt securities

     33,845       36,624       34,717       42,513       42,078       40,094  

o/w: available for sale

     15,761       17,243       17,324       16,275       18,401       22,078  

Other financial assets

     4,308       7,945       6,958       8,486       9,106       5,752  

Other assets

     12,042       12,589       12,787       13,677       13,603       12,557  

Total assets

     142,114       166,074       163,925       181,502       181,749       165,523  

Customer deposits

     59,737       68,672       68,970       72,478       75,858       71,642  

Central banks and credit institutions

     21,478       22,141       20,658       27,226       25,841       24,761  

Debt securities issued

     26,468       31,200       29,685       31,679       29,075       23,545  

Other financial liabilities

     14,777       20,628       20,431       24,974       24,921       21,367  

Other liabilities

     5,928       7,046       7,274       7,561       7,836       7,392  

Total liabilities

     128,389       149,688       147,018       163,917       163,530       148,706  

Total equity

     13,725       16,386       16,907       17,584       18,218       16,817  

Other managed and marketed customer funds

     48,621       55,908       56,698       59,631       63,852       58,610  

Mutual funds

     45,689       52,385       52,955       55,733       59,638       54,716  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     2,932       3,522       3,743       3,898       4,214       3,894  

Pro memoria:

            

Gross customer loans w/o repos

     63,875       72,096       72,376       80,306       81,184       73,368  

Funds (customer deposits w/o repos + mutual funds)

     80,383       91,507       93,350       99,771       104,309       102,676  

Other information

            

NPL ratio

     5.93       6.11       6.12       5.90       5.36       5.36  

Coverage ratio

     83.7       85.3       89.3       93.1       98.1       95.5  

Cost of credit

     4.63       4.71       4.87       4.89       4.84       4.79  


Table of Contents

LOGO

 

Brazil

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     5,025       4,400       625       14.2  

Net fee income

     1,843       1,531       312       20.4  

Gains (losses) on financial transactions

     324       119       205       172.2  

Other operating income

     28       44       (16     (36.8

Gross income

     7,219       6,093       1,126       18.5  

Operating expenses

     (2,547     (2,388     (159     6.6  

General administrative expenses

     (2,286     (2,156     (130     6.0  

Personnel

     (1,297     (1,194     (103     8.7  

Other general administrative expenses

     (989     (962     (27     2.8  

Depreciation and amortisation

     (261     (232     (28     12.2  

Net operating income

     4,672       3,705       968       26.1  

Net loan-loss provisions

     (1,762     (1,765     4       (0.2

Other income

     (707     (444     (263     59.4  

Underlying profit before taxes

     2,203       1,496       708       47.3  

Tax on profit

     (801     (441     (361     81.8  

Underlying profit from continuing operations

     1,402       1,055       347       32.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,402       1,055       347       32.9  

Minority interests

     158       110       48       43.5  

Underlying attributable profit to the Group

     1,244       944       299       31.7  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     1,244       944       299       31.7  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     69,312       64,955       4,357       6.7  

Cash, central banks and credit institutions

     37,808       39,031       (1,223     (3.1

Debt securities

     40,094       34,966       5,128       14.7  

o/w: available for sale

     22,078       16,463       5,615       34.1  

Other financial assets

     5,752       7,585       (1,833     (24.2

Other assets

     12,557       12,020       538       4.5  

Total assets

     165,523       158,556       6,967       4.4  

Customer deposits

     71,642       65,564       6,078       9.3  

Central banks and credit institutions

     24,761       21,139       3,622       17.1  

Debt securities issued

     23,545       29,788       (6,243     (21.0

Other financial liabilities

     21,367       19,695       1,672       8.5  

Other liabilities

     7,392       6,727       665       9.9  

Total liabilities

     148,706       142,912       5,794       4.1  

Total equity

     16,817       15,644       1,172       7.5  

Other managed and marketed customer funds

     58,610       53,377       5,233       9.8  

Mutual funds

     54,716       50,014       4,702       9.4  

Pension funds

     —         —         —         —    

Managed portfolios

     3,894       3,363       531       15.8  

Pro memoria:

        

Gross customer loans w/o repos

     73,368       68,833       4,535       6.6  

Funds (customer deposits w/o repos + mutual funds)

     102,676       87,365       15,311       17.5  


Table of Contents

LOGO

 

Brazil

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     2,241       2,159       2,235       2,354       2,456       2,569  

Net fee income

     716       815       821       926       909       934  

Gains (losses) on financial transactions

     3       116       170       (24     240       84  

Other operating income

     16       27       (5     51       15       13  

Gross income

     2,977       3,117       3,221       3,307       3,620       3,599  

Operating expenses

     (1,184     (1,204     (1,242     (1,359     (1,280     (1,267

General administrative expenses

     (1,072     (1,085     (1,118     (1,237     (1,151     (1,135

Personnel

     (591     (603     (626     (691     (648     (650

Other general administrative expenses

     (481     (482     (492     (545     (504     (485

Depreciation and amortisation

     (112     (120     (123     (123     (128     (132

Net operating income

     1,793       1,912       1,979       1,948       2,340       2,332  

Net loan-loss provisions

     (900     (865     (1,011     (989     (886     (875

Other income

     (222     (222     (133     (200     (349     (358

Underlying profit before taxes

     671       825       835       759       1,105       1,098  

Tax on profit

     (171     (270     (259     (161     (411     (391

Underlying profit from continuing operations

     499       555       576       598       694       708  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     499       555       576       598       694       708  

Minority interests

     51       59       60       68       77       81  

Underlying attributable profit to the Group

     448       496       516       530       617       626  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     448       496       516       530       617       626  
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     66,218       64,955       65,621       68,860       68,788       69,312  

Cash, central banks and credit institutions

     34,438       39,031       39,796       37,728       36,353       37,808  

Debt securities

     37,062       34,966       33,433       38,788       37,826       40,094  

o/w: available for sale

     17,259       16,463       16,684       14,849       16,541       22,078  

Other financial assets

     4,717       7,585       6,700       7,742       8,185       5,752  

Other assets

     13,187       12,020       12,314       12,478       12,228       12,557  

Total assets

     155,622       158,556       157,865       165,596       163,380       165,523  

Customer deposits

     65,415       65,564       66,420       66,126       68,191       71,642  

Central banks and credit institutions

     23,520       21,139       19,894       24,840       23,229       24,761  

Debt securities issued

     28,984       29,788       28,588       28,903       26,136       23,545  

Other financial liabilities

     16,182       19,695       19,675       22,785       22,402       21,367  

Other liabilities

     6,492       6,727       7,005       6,898       7,044       7,392  

Total liabilities

     140,593       142,912       141,583       149,553       147,003       148,706  

Total equity

     15,029       15,644       16,282       16,043       16,377       16,817  

Other managed and marketed customer funds

     53,242       53,377       54,602       54,405       57,399       58,610  

Mutual funds

     50,032       50,014       50,997       50,849       53,611       54,716  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     3,211       3,363       3,605       3,557       3,788       3,894  

Pro memoria:

            

Gross customer loans w/o repos

     69,947       68,833       69,701       73,268       72,979       73,368  

Funds (customer deposits w/o repos + mutual funds)

     88,023       87,365       89,899       91,028       93,767       102,676  


Table of Contents

LOGO

 

Brazil

R$ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     17,265       15,118       2,147       14.2  

Net fee income

     6,332       5,259       1,073       20.4  

Gains (losses) on financial transactions

     1,113       409       704       172.2  

Other operating income

     95       150       (55     (36.8

Gross income

     24,805       20,936       3,869       18.5  

Operating expenses

     (8,752     (8,207     (545     6.6  

General administrative expenses

     (7,856     (7,409     (447     6.0  

Personnel

     (4,458     (4,102     (355     8.7  

Other general administrative expenses

     (3,398     (3,306     (92     2.8  

Depreciation and amortisation

     (896     (798     (98     12.2  

Net operating income

     16,053       12,729       3,324       26.1  

Net loan-loss provisions

     (6,053     (6,066     13       (0.2

Other income

     (2,430     (1,524     (905     59.4  

Underlying profit before taxes

     7,571       5,139       2,432       47.3  

Tax on profit

     (2,754     (1,515     (1,239     81.8  

Underlying profit from continuing operations

     4,817       3,624       1,193       32.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     4,817       3,624       1,193       32.9  

Minority interests

     544       379       165       43.5  

Underlying attributable profit to the Group

     4,273       3,245       1,028       31.7  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     4,273       3,245       1,028       31.7  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     260,613       244,229       16,383       6.7  

Cash, central banks and credit institutions

     142,159       146,756       (4,597     (3.1

Debt securities

     150,753       131,473       19,280       14.7  

o/w: available for sale

     83,012       61,900       21,113       34.1  

Other financial assets

     21,627       28,520       (6,894     (24.2

Other assets

     47,215       45,194       2,021       4.5  

Total assets

     622,366       596,171       26,194       4.4  

Customer deposits

     269,373       246,520       22,854       9.3  

Central banks and credit institutions

     93,102       79,483       13,619       17.1  

Debt securities issued

     88,528       112,002       (23,474     (21.0

Other financial liabilities

     80,339       74,052       6,287       8.5  

Other liabilities

     27,792       25,292       2,500       9.9  

Total liabilities

     559,135       537,348       21,786       4.1  

Total equity

     63,231       58,823       4,408       7.5  

Other managed and marketed customer funds

     220,373       200,697       19,677       9.8  

Mutual funds

     205,731       188,052       17,679       9.4  

Pension funds

     —         —         —         —    

Managed portfolios

     14,642       12,645       1,998       15.8  

Pro memoria:

        

Gross customer loans w/o repos

     275,865       258,811       17,053       6.6  

Funds (customer deposits w/o repos + mutual funds)

     386,062       328,491       57,571       17.5  


Table of Contents

LOGO

 

Brazil

R$ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     7,701       7,417       7,679       8,088       8,437       8,828  

Net fee income

     2,460       2,799       2,821       3,183       3,124       3,208  

Gains (losses) on financial transactions

     11       398       584       (81     825       288  

Other operating income

     56       94       (16     174       52       43  

Gross income

     10,227       10,708       11,067       11,364       12,438       12,367  

Operating expenses

     (4,068     (4,138     (4,266     (4,671     (4,397     (4,355

General administrative expenses

     (3,682     (3,727     (3,843     (4,249     (3,956     (3,900

Personnel

     (2,030     (2,072     (2,152     (2,376     (2,225     (2,233

Other general administrative expenses

     (1,651     (1,655     (1,691     (1,873     (1,731     (1,667

Depreciation and amortisation

     (387     (411     (423     (422     (441     (454

Net operating income

     6,159       6,570       6,801       6,693       8,041       8,013  

Net loan-loss provisions

     (3,093     (2,972     (3,473     (3,398     (3,045     (3,008

Other income

     (762     (763     (457     (686     (1,198     (1,231

Underlying profit before taxes

     2,304       2,835       2,870       2,609       3,798       3,773  

Tax on profit

     (589     (926     (891     (554     (1,412     (1,342

Underlying profit from continuing operations

     1,716       1,908       1,979       2,055       2,386       2,431  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     1,716       1,908       1,979       2,055       2,386       2,431  

Minority interests

     175       204       205       234       265       279  

Underlying attributable profit to the Group

     1,540       1,704       1,774       1,821       2,121       2,152  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     1,540       1,704       1,774       1,821       2,121       2,152  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     248,979       244,229       246,736       258,914       258,643       260,613  

Cash, central banks and credit institutions

     129,488       146,756       149,631       141,858       136,689       142,159  

Debt securities

     139,351       131,473       125,708       145,841       142,225       150,753  

o/w: available for sale

     64,895       61,900       62,731       55,832       62,195       83,012  

Other financial assets

     17,736       28,520       25,193       29,110       30,777       21,627  

Other assets

     49,584       45,194       46,302       46,918       45,977       47,215  

Total assets

     585,139       596,171       593,572       622,641       614,310       622,366  

Customer deposits

     245,962       246,520       249,741       248,635       256,399       269,373  

Central banks and credit institutions

     88,435       79,483       74,803       93,399       87,342       93,102  

Debt securities issued

     108,979       112,002       107,490       108,674       98,272       88,528  

Other financial liabilities

     60,843       74,052       73,979       85,672       84,232       80,339  

Other liabilities

     24,410       25,292       26,338       25,938       26,487       27,792  

Total liabilities

     528,629       537,348       532,351       562,318       552,733       559,135  

Total equity

     56,509       58,823       61,221       60,323       61,577       63,231  

Other managed and marketed customer funds

     200,192       200,697       205,304       204,565       215,821       220,373  

Mutual funds

     188,119       188,052       191,749       191,192       201,577       205,731  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     12,072       12,645       13,555       13,373       14,244       14,642  

Pro memoria:

            

Gross customer loans w/o repos

     262,999       258,811       262,075       275,488       274,402       275,865  

Funds (customer deposits w/o repos + mutual funds)

     330,968       328,491       338,021       342,265       352,564       386,062  


Table of Contents

LOGO

 

Mexico

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,287       1,173       114       9.7  

Net fee income

     373       363       10       2.9  

Gains (losses) on financial transactions

     87       57       29       51.4  

Other operating income

     (9     (15     6       (39.6

Gross income

     1,738       1,578       160       10.1  

Operating expenses

     (680     (639     (41     6.4  

General administrative expenses

     (619     (581     (37     6.4  

Personnel

     (312     (311     (1     0.3  

Other general administrative expenses

     (306     (270     (36     13.5  

Depreciation and amortisation

     (62     (58     (4     6.3  

Net operating income

     1,058       939       119       12.7  

Net loan-loss provisions

     (479     (435     (44     10.1  

Other income

     (11     (18     7       (40.3

Underlying profit before taxes

     568       486       82       16.9  

Tax on profit

     (120     (107     (13     12.2  

Underlying profit from continuing operations

     448       379       69       18.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     448       379       69       18.2  

Minority interests

     98       91       8       8.4  

Underlying attributable profit to the Group

     350       289       61       21.3  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     350       289       61       21.3  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     28,913       28,215       698       2.5  

Cash, central banks and credit institutions

     12,436       11,493       942       8.2  

Debt securities

     13,889       15,801       (1,913     (12.1

o/w: available for sale

     7,391       6,734       658       9.8  

Other financial assets

     6,099       6,739       (640     (9.5

Other assets

     2,935       2,379       556       23.4  

Total assets

     64,270       64,628       (358     (0.6

Customer deposits

     32,650       27,497       5,153       18.7  

Central banks and credit institutions

     11,612       10,159       1,453       14.3  

Debt securities issued

     4,994       5,410       (416     (7.7

Other financial liabilities

     7,832       14,195       (6,362     (44.8

Other liabilities

     1,860       1,707       154       9.0  

Total liabilities

     58,949       58,967       (18     (0.0

Total equity

     5,321       5,661       (340     (6.0

Other managed and marketed customer funds

     10,607       11,359       (752     (6.6

Mutual funds

     10,607       11,359       (752     (6.6

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     29,573       28,790       783       2.7  

Funds (customer deposits w/o repos + mutual funds)

     39,730       36,939       2,791       7.6  

Ratios (%) and other data

        

Underlying RoTE

     19.61       13.61       5.99 p.    

Efficiency ratio (with amortisations)

     39.1       40.5       (1.37 p.  

NPL ratio

     2.58       3.01       (0.43 p.  

Coverage ratio

     113.8       102.3       11.50 p.    

Number of employees

     17,886       17,703       183       1.0  

Number of branches

     1,400       1,389       11       0.8  


Table of Contents

LOGO

 

Mexico

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     594       579       598       615       624       663  

Net fee income

     173       190       169       179       180       193  

Gains (losses) on financial transactions

     34       23       38       54       33       53  

Other operating income

     (9     (5     (9     (19     (13     4  

Gross income

     792       786       796       828       824       914  

Operating expenses

     (322     (317     (311     (325     (319     (361

General administrative expenses

     (293     (289     (287     (300     (291     (328

Personnel

     (152     (159     (139     (156     (150     (163

Other general administrative expenses

     (140     (130     (148     (144     (141     (165

Depreciation and amortisation

     (29     (29     (24     (25     (29     (33

Net operating income

     470       469       486       503       505       553  

Net loan-loss provisions

     (221     (214     (194     (203     (233     (246

Other income

     (6     (11     (5     (8     (4     (6

Underlying profit before taxes

     243       244       288       293       267       301  

Tax on profit

     (55     (52     (65     (75     (56     (64

Underlying profit from continuing operations

     187       192       223       217       211       238  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     187       192       223       217       211       238  

Minority interests

     45       46       51       49       47       51  

Underlying attributable profit to the Group

     143       146       172       169       163       187  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     143       146       172       169       163       187  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     28,702       28,215       27,757       27,315       29,316       28,913  

Cash, central banks and credit institutions

     10,883       11,493       11,432       13,362       14,760       12,436  

Debt securities

     16,945       15,801       13,064       14,124       16,200       13,889  

o/w: available for sale

     5,627       6,734       6,590       7,088       6,978       7,391  

Other financial assets

     6,502       6,739       6,923       7,722       6,575       6,099  

Other assets

     2,604       2,379       2,477       2,590       2,958       2,935  

Total assets

     65,636       64,628       61,653       65,112       69,809       64,270  

Customer deposits

     28,214       27,497       25,982       28,910       33,971       32,650  

Central banks and credit institutions

     11,516       10,159       9,820       11,269       13,283       11,612  

Debt securities issued

     5,452       5,410       5,229       5,393       5,429       4,994  

Other financial liabilities

     12,606       14,195       13,216       12,648       9,785       7,832  

Other liabilities

     1,697       1,707       1,941       2,037       1,842       1,860  

Total liabilities

     59,485       58,967       56,188       60,257       64,311       58,949  

Total equity

     6,151       5,661       5,465       4,855       5,498       5,321  

Other managed and marketed customer funds

     11,628       11,359       10,937       10,242       10,905       10,607  

Mutual funds

     11,628       11,359       10,937       10,242       10,905       10,607  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     28,760       28,790       28,490       28,017       29,996       29,573  

Funds (customer deposits w/o repos + mutual funds)

     37,245       36,939       34,804       36,438       39,155       39,730  

Other information

            

NPL ratio

     3.06       3.01       2.95       2.76       2.77       2.58  

Coverage ratio

     97.5       102.3       101.9       103.8       104.8       113.8  

Cost of credit

     2.95       2.96       2.86       2.86       2.94       3.01  


Table of Contents

LOGO

 

Mexico

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,287       1,126       161       14.3  

Net fee income

     373       348       25       7.2  

Gains (losses) on financial transactions

     87       55       32       57.8  

Other operating income

     (9     (14     5       (37.1

Gross income

     1,738       1,515       223       14.7  

Operating expenses

     (680     (614     (67     10.9  

General administrative expenses

     (619     (558     (61     10.9  

Personnel

     (312     (299     (13     4.5  

Other general administrative expenses

     (306     (259     (47     18.2  

Depreciation and amortisation

     (62     (56     (6     10.8  

Net operating income

     1,058       901       157       17.4  

Net loan-loss provisions

     (479     (417     (61     14.7  

Other income

     (11     (17     6       (37.8

Underlying profit before taxes

     568       467       102       21.8  

Tax on profit

     (120     (103     (17     16.9  

Underlying profit from continuing operations

     448       364       84       23.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     448       364       84       23.2  

Minority interests

     98       87       11       12.9  

Underlying attributable profit to the Group

     350       277       73       26.4  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     350       277       73       26.4  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     28,913       28,285       628       2.2  

Cash, central banks and credit institutions

     12,436       11,522       914       7.9  

Debt securities

     13,889       15,840       (1,952     (12.3

o/w: available for sale

     7,391       6,750       641       9.5  

Other financial assets

     6,099       6,756       (657     (9.7

Other assets

     2,935       2,385       550       23.1  

Total assets

     64,270       64,787       (517     (0.8

Customer deposits

     32,650       27,565       5,085       18.4  

Central banks and credit institutions

     11,612       10,184       1,428       14.0  

Debt securities issued

     4,994       5,423       (429     (7.9

Other financial liabilities

     7,832       14,230       (6,397     (45.0

Other liabilities

     1,860       1,711       149       8.7  

Total liabilities

     58,949       59,113       (163     (0.3

Total equity

     5,321       5,675       (354     (6.2

Other managed and marketed customer funds

     10,607       11,387       (780     (6.9

Mutual funds

     10,607       11,387       (780     (6.9

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     29,573       28,861       712       2.5  

Funds (customer deposits w/o repos + mutual funds)

     39,730       37,030       2,700       7.3  


Table of Contents

LOGO

 

Mexico

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     562       563       595       624       641       645  

Net fee income

     164       184       169       182       185       188  

Gains (losses) on financial transactions

     32       23       38       54       34       52  

Other operating income

     (9     (5     (9     (19     (14     5  

Gross income

     750       765       793       840       847       891  

Operating expenses

     (305     (309     (309     (330     (328     (352

General administrative expenses

     (277     (281     (286     (305     (299     (320

Personnel

     (144     (155     (138     (159     (154     (158

Other general administrative expenses

     (133     (126     (147     (146     (145     (161

Depreciation and amortisation

     (28     (28     (24     (25     (30     (32

Net operating income

     445       456       483       511       519       539  

Net loan-loss provisions

     (210     (208     (193     (207     (240     (239

Other income

     (6     (11     (5     (8     (4     (6

Underlying profit before taxes

     230       237       285       297       275       294  

Tax on profit

     (52     (50     (64     (76     (58     (62

Underlying profit from continuing operations

     177       187       221       220       217       232  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     177       187       221       220       217       232  

Minority interests

     42       45       51       50       49       49  

Underlying attributable profit to the Group

     135       142       170       171       168       182  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     135       142       170       171       168       182  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     27,317       28,285       29,314       28,892       28,510       28,913  

Cash, central banks and credit institutions

     10,358       11,522       12,073       14,133       14,354       12,436  

Debt securities

     16,127       15,840       13,797       14,939       15,754       13,889  

o/w: available for sale

     5,355       6,750       6,960       7,497       6,786       7,391  

Other financial assets

     6,188       6,756       7,312       8,167       6,394       6,099  

Other assets

     2,478       2,385       2,616       2,739       2,876       2,935  

Total assets

     62,468       64,787       65,112       68,870       67,888       64,270  

Customer deposits

     26,852       27,565       27,440       30,579       33,036       32,650  

Central banks and credit institutions

     10,960       10,184       10,371       11,919       12,918       11,612  

Debt securities issued

     5,189       5,423       5,522       5,704       5,280       4,994  

Other financial liabilities

     11,998       14,230       13,958       13,378       9,516       7,832  

Other liabilities

     1,615       1,711       2,050       2,154       1,792       1,860  

Total liabilities

     56,614       59,113       59,341       63,735       62,541       58,949  

Total equity

     5,854       5,675       5,772       5,135       5,346       5,321  

Other managed and marketed customer funds

     11,067       11,387       11,550       10,833       10,605       10,607  

Mutual funds

     11,067       11,387       11,550       10,833       10,605       10,607  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     27,372       28,861       30,088       29,633       29,171       29,573  

Funds (customer deposits w/o repos + mutual funds)

     35,447       37,030       36,757       38,541       38,078       39,730  


Table of Contents

LOGO

 

Mexico

Million pesos

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     27,015       23,631       3,384       14.3  

Net fee income

     7,837       7,311       526       7.2  

Gains (losses) on financial transactions

     1,819       1,153       666       57.8  

Other operating income

     (186     (296     110       (37.1

Gross income

     36,486       31,800       4,686       14.7  

Operating expenses

     (14,280     (12,881     (1,399     10.9  

General administrative expenses

     (12,986     (11,713     (1,273     10.9  

Personnel

     (6,557     (6,275     (282     4.5  

Other general administrative expenses

     (6,428     (5,437     (991     18.2  

Depreciation and amortisation

     (1,294     (1,168     (126     10.8  

Net operating income

     22,206       18,919       3,287       17.4  

Net loan-loss provisions

     (10,051     (8,763     (1,288     14.7  

Other income

     (221     (356     135       (37.8

Underlying profit before taxes

     11,934       9,800       2,134       21.8  

Tax on profit

     (2,521     (2,157     (364     16.9  

Underlying profit from continuing operations

     9,413       7,643       1,770       23.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     9,413       7,643       1,770       23.2  

Minority interests

     2,061       1,825       236       12.9  

Underlying attributable profit to the Group

     7,352       5,818       1,535       26.4  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     7,352       5,818       1,535       26.4  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     595,132       582,206       12,926       2.2  

Cash, central banks and credit institutions

     255,971       237,163       18,808       7.9  

Debt securities

     285,881       326,059       (40,178     (12.3

o/w: available for sale

     152,142       138,950       13,193       9.5  

Other financial assets

     125,538       139,064       (13,526     (9.7

Other assets

     60,411       49,086       11,325       23.1  

Total assets

     1,322,934       1,333,578       (10,644     (0.8

Customer deposits

     672,072       567,398       104,674       18.4  

Central banks and credit institutions

     239,027       209,625       29,402       14.0  

Debt securities issued

     102,794       111,627       (8,833     (7.9

Other financial liabilities

     161,223       292,904       (131,681     (45.0

Other liabilities

     38,292       35,217       3,074       8.7  

Total liabilities

     1,213,408       1,216,771       (3,363     (0.3

Total equity

     109,526       116,807       (7,281     (6.2

Other managed and marketed customer funds

     218,326       234,392       (16,066     (6.9

Mutual funds

     218,326       234,392       (16,066     (6.9

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     608,729       594,067       14,662       2.5  

Funds (customer deposits w/o repos + mutual funds)

     817,798       762,226       55,572       7.3  


Table of Contents

LOGO

 

Mexico

Million pesos

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     11,808       11,823       12,488       13,099       13,465       13,550  

Net fee income

     3,445       3,867       3,540       3,823       3,883       3,954  

Gains (losses) on financial transactions

     679       474       799       1,127       718       1,102  

Other operating income

     (186     (110     (180     (404     (286     100  

Gross income

     15,745       16,054       16,647       17,645       17,779       18,706  

Operating expenses

     (6,402     (6,479     (6,497     (6,922     (6,894     (7,386

General administrative expenses

     (5,817     (5,896     (6,001     (6,395     (6,271     (6,715

Personnel

     (3,030     (3,246     (2,905     (3,329     (3,233     (3,325

Other general administrative expenses

     (2,787     (2,650     (3,096     (3,065     (3,038     (3,390

Depreciation and amortisation

     (586     (583     (496     (527     (623     (671

Net operating income

     9,343       9,576       10,151       10,723       10,886       11,320  

Net loan-loss provisions

     (4,399     (4,364     (4,062     (4,337     (5,032     (5,019

Other income

     (123     (233     (98     (161     (90     (131

Underlying profit before taxes

     4,821       4,979       5,990       6,225       5,764       6,170  

Tax on profit

     (1,097     (1,060     (1,346     (1,596     (1,217     (1,305

Underlying profit from continuing operations

     3,724       3,919       4,643       4,629       4,548       4,865  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     3,724       3,919       4,643       4,629       4,548       4,865  

Minority interests

     886       939       1,067       1,040       1,025       1,036  

Underlying attributable profit to the Group

     2,839       2,979       3,577       3,589       3,523       3,829  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     2,839       2,979       3,577       3,589       3,523       3,829  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     562,286       582,206       603,403       594,704       586,841       595,132  

Cash, central banks and credit institutions

     213,208       237,163       248,519       290,915       295,456       255,971  

Debt securities

     331,959       326,059       283,998       307,500       324,275       285,881  

o/w: available for sale

     110,231       138,950       143,262       154,318       139,676       152,142  

Other financial assets

     127,371       139,064       150,504       168,114       131,618       125,538  

Other assets

     51,004       49,086       53,837       56,382       59,203       60,411  

Total assets

     1,285,828       1,333,578       1,340,261       1,417,615       1,397,394       1,322,934  

Customer deposits

     552,715       567,398       564,813       629,430       680,013       672,072  

Central banks and credit institutions

     225,602       209,625       213,469       245,346       265,900       239,027  

Debt securities issued

     106,804       111,627       113,669       117,418       108,677       102,794  

Other financial liabilities

     246,965       292,904       287,306       275,371       195,878       161,223  

Other liabilities

     33,251       35,217       42,204       44,344       36,878       38,292  

Total liabilities

     1,165,337       1,216,771       1,221,461       1,311,908       1,287,346       1,213,408  

Total equity

     120,491       116,807       118,800       105,707       110,047       109,526  

Other managed and marketed customer funds

     227,797       234,392       237,753       222,986       218,284       218,326  

Mutual funds

     227,797       234,392       237,753       222,986       218,284       218,326  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —    

Pro memoria:

            

Gross customer loans w/o repos

     563,420       594,067       619,334       609,973       600,451       608,729  

Funds (customer deposits w/o repos + mutual funds)

     729,637       762,226       756,611       793,325       783,787       817,798  


Table of Contents

LOGO

 

Chile

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     974       870       104       11.9  

Net fee income

     207       172       34       19.9  

Gains (losses) on financial transactions

     103       90       13       14.1  

Other operating income

     5       0       5       —    

Gross income

     1,288       1,133       156       13.7  

Operating expenses

     (524     (472     (52     10.9  

General administrative expenses

     (472     (431     (41     9.4  

Personnel

     (287     (267     (20     7.5  

Other general administrative expenses

     (185     (164     (21     12.6  

Depreciation and amortisation

     (52     (41     (11     26.9  

Net operating income

     765       661       104       15.7  

Net loan-loss provisions

     (244     (237     (8     3.3  

Other income

     9       1       8       811.4  

Underlying profit before taxes

     529       425       104       24.5  

Tax on profit

     (97     (71     (26     36.7  

Underlying profit from continuing operations

     432       354       78       22.0  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     432       354       78       22.0  

Minority interests

     135       106       29       27.4  

Underlying attributable profit to the Group

     297       248       49       19.7  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     297       248       49       19.7  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     35,314       35,322       (9     (0.0

Cash, central banks and credit institutions

     3,960       6,290       (2,330     (37.0

Debt securities

     3,785       3,767       17       0.5  

o/w: available for sale

     2,862       3,241       (379     (11.7

Other financial assets

     2,202       2,722       (520     (19.1

Other assets

     1,783       1,939       (156     (8.0

Total assets

     47,043       50,041       (2,998     (6.0

Customer deposits

     25,254       25,636       (382     (1.5

Central banks and credit institutions

     4,952       7,305       (2,352     (32.2

Debt securities issued

     8,685       8,419       267       3.2  

Other financial liabilities

     2,660       3,299       (639     (19.4

Other liabilities

     980       1,112       (132     (11.8

Total liabilities

     42,532       45,771       (3,239     (7.1

Total equity

     4,511       4,270       241       5.6  

Other managed and marketed customer funds

     10,111       8,044       2,067       25.7  

Mutual funds

     7,597       5,603       1,993       35.6  

Pension funds

     —         —         —         —    

Managed portfolios

     2,514       2,441       73       3.0  

Pro memoria:

        

Gross customer loans w/o repos

     36,359       36,337       22       0.1  

Funds (customer deposits w/o repos + mutual funds)

     32,677       31,207       1,470       4.7  

Ratios (%) and other data

        

Underlying RoTE

     17.95       17.19       0.76 p.    

Efficiency ratio (with amortisations)

     40.7       41.7       (1.03 p.  

NPL ratio

     5.00       5.28       (0.28 p.  

Coverage ratio

     58.2       55.5       2.70 p.    

Number of employees

     11,694       12,307       (613     (5.0

Number of branches

     407       469       (62     (13.2


Table of Contents

LOGO

 

Chile

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     421       449       472       521       485       489  

Net fee income

     88       85       89       91       107       100  

Gains (losses) on financial transactions

     48       42       53       63       49       54  

Other operating income

     (0     1       2       (3     4       0  

Gross income

     556       577       616       672       645       644  

Operating expenses

     (235     (237     (249     (265     (264     (260

General administrative expenses

     (216     (216     (225     (238     (238     (234

Personnel

     (128     (139     (142     (148     (140     (147

Other general administrative expenses

     (88     (76     (83     (90     (98     (87

Depreciation and amortisation

     (19     (21     (23     (27     (26     (26

Net operating income

     321       339       368       407       381       383  

Net loan-loss provisions

     (109     (127     (146     (131     (122     (122

Other income

     1       (1     6       (35     2       7  

Underlying profit before taxes

     213       211       228       241       261       267  

Tax on profit

     (40     (31     (42     (46     (47     (50

Underlying profit from continuing operations

     173       181       187       195       214       218  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     173       181       187       195       214       218  

Minority interests

     52       55       58       58       67       68  

Underlying attributable profit to the Group

     122       126       129       137       147       149  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     122       126       129       137       147       149  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     33,350       35,322       35,883       37,662       38,137       35,314  

Cash, central banks and credit institutions

     5,299       6,290       5,327       5,955       5,755       3,960  

Debt securities

     3,721       3,767       4,197       5,348       4,494       3,785  

o/w: available for sale

     3,517       3,241       3,869       4,787       3,951       2,862  

Other financial assets

     2,620       2,722       2,580       2,474       2,501       2,202  

Other assets

     1,898       1,939       1,952       2,065       2,067       1,783  

Total assets

     46,888       50,041       49,939       53,505       52,954       47,043  

Customer deposits

     24,679       25,636       25,460       27,317       26,340       25,254  

Central banks and credit institutions

     6,287       7,305       6,783       7,172       6,678       4,952  

Debt securities issued

     7,282       8,419       9,165       10,174       10,258       8,685  

Other financial liabilities

     3,032       3,299       2,939       2,794       3,384       2,660  

Other liabilities

     1,159       1,112       1,107       1,226       1,218       980  

Total liabilities

     42,438       45,771       45,453       48,683       47,877       42,532  

Total equity

     4,450       4,270       4,486       4,822       5,077       4,511  

Other managed and marketed customer funds

     7,063       8,044       9,941       9,903       10,545       10,111  

Mutual funds

     5,079       5,603       7,449       7,321       7,974       7,597  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     1,984       2,441       2,492       2,582       2,571       2,514  

Pro memoria:

            

Gross customer loans w/o repos

     34,320       36,337       36,945       38,800       39,259       36,359  

Funds (customer deposits w/o repos + mutual funds)

     29,702       31,207       32,850       34,559       34,262       32,677  

Other information

            

NPL ratio

     5.45       5.28       5.12       5.05       4.93       5.00  

Coverage ratio

     54.6       55.5       58.1       59.1       58.9       58.2  

Cost of credit

     1.58       1.59       1.55       1.43       1.42       1.37  


Table of Contents

LOGO

 

Chile

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     974       937       37       3.9  

Net fee income

     207       186       21       11.4  

Gains (losses) on financial transactions

     103       97       6       5.9  

Other operating income

     5       0       5       —    

Gross income

     1,288       1,220       68       5.6  

Operating expenses

     (524     (509     (15     3.0  

General administrative expenses

     (472     (465     (7     1.6  

Personnel

     (287     (288     1       (0.2

Other general administrative expenses

     (185     (177     (8     4.5  

Depreciation and amortisation

     (52     (44     (8     17.8  

Net operating income

     765       711       53       7.5  

Net loan-loss provisions

     (244     (255     10       (4.1

Other income

     9       1       8       746.3  

Underlying profit before taxes

     529       457       71       15.6  

Tax on profit

     (97     (76     (21     27.0  

Underlying profit from continuing operations

     432       381       51       13.3  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     432       381       51       13.3  

Minority interests

     135       114       21       18.3  

Underlying attributable profit to the Group

     297       267       30       11.2  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     297       267       30       11.2  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     35,314       34,354       960       2.8  

Cash, central banks and credit institutions

     3,960       6,117       (2,158     (35.3

Debt securities

     3,785       3,664       120       3.3  

o/w: available for sale

     2,862       3,153       (290     (9.2

Other financial assets

     2,202       2,648       (446     (16.8

Other assets

     1,783       1,886       (103     (5.4

Total assets

     47,043       48,669       (1,626     (3.3

Customer deposits

     25,254       24,933       320       1.3  

Central banks and credit institutions

     4,952       7,105       (2,152     (30.3

Debt securities issued

     8,685       8,188       497       6.1  

Other financial liabilities

     2,660       3,209       (548     (17.1

Other liabilities

     980       1,081       (101     (9.4

Total liabilities

     42,532       44,516       (1,984     (4.5

Total equity

     4,511       4,153       358       8.6  

Other managed and marketed customer funds

     10,111       7,824       2,287       29.2  

Mutual funds

     7,597       5,450       2,147       39.4  

Pension funds

     —         —         —         —    

Managed portfolios

     2,514       2,374       140       5.9  

Pro memoria:

        

Gross customer loans w/o repos

     36,359       35,341       1,018       2.9  

Funds (customer deposits w/o repos + mutual funds)

     32,677       30,352       2,326       7.7  


Table of Contents

LOGO

 

Chile

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     456       482       488       526       474       500  

Net fee income

     95       91       92       92       105       102  

Gains (losses) on financial transactions

     52       45       55       63       48       55  

Other operating income

     (0     1       3       (4     4       1  

Gross income

     602       618       638       678       631       658  

Operating expenses

     (254     (254     (257     (267     (258     (266

General administrative expenses

     (233     (231     (233     (240     (233     (239

Personnel

     (138     (149     (147     (149     (137     (150

Other general administrative expenses

     (95     (82     (86     (90     (96     (89

Depreciation and amortisation

     (21     (23     (24     (27     (25     (27

Net operating income

     348       364       381       411       373       392  

Net loan-loss provisions

     (118     (137     (151     (132     (119     (125

Other income

     2       (1     7       (36     2       7  

Underlying profit before taxes

     231       227       236       243       256       273  

Tax on profit

     (43     (33     (43     (47     (46     (51

Underlying profit from continuing operations

     187       194       193       196       209       222  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     187       194       193       196       209       222  

Minority interests

     56       58       60       58       65       70  

Underlying attributable profit to the Group

     132       135       133       138       144       153  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     132       135       133       138       144       153  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     33,587       34,354       34,748       35,179       35,759       35,314  

Cash, central banks and credit institutions

     5,336       6,117       5,159       5,563       5,397       3,960  

Debt securities

     3,747       3,664       4,065       4,995       4,214       3,785  

o/w: available for sale

     3,542       3,153       3,747       4,471       3,704       2,862  

Other financial assets

     2,638       2,648       2,499       2,311       2,345       2,202  

Other assets

     1,912       1,886       1,890       1,929       1,938       1,783  

Total assets

     47,221       48,669       48,361       49,977       49,653       47,043  

Customer deposits

     24,854       24,933       24,655       25,516       24,698       25,254  

Central banks and credit institutions

     6,331       7,105       6,568       6,699       6,261       4,952  

Debt securities issued

     7,334       8,188       8,875       9,503       9,619       8,685  

Other financial liabilities

     3,053       3,209       2,846       2,610       3,173       2,660  

Other liabilities

     1,167       1,081       1,072       1,145       1,142       980  

Total liabilities

     42,740       44,516       44,017       45,473       44,893       42,532  

Total equity

     4,481       4,153       4,344       4,504       4,760       4,511  

Other managed and marketed customer funds

     7,113       7,824       9,626       9,250       9,888       10,111  

Mutual funds

     5,115       5,450       7,213       6,839       7,477       7,597  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     1,998       2,374       2,413       2,411       2,411       2,514  

Pro memoria:

            

Gross customer loans w/o repos

     34,564       35,341       35,777       36,241       36,812       36,359  

Funds (customer deposits w/o repos + mutual funds)

     29,913       30,352       31,811       32,280       32,126       32,677  


Table of Contents

LOGO

 

Chile

Ch$ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     695,572       669,150       26,422       3.9  

Net fee income

     147,577       132,503       15,074       11.4  

Gains (losses) on financial transactions

     73,222       69,120       4,102       5.9  

Other operating income

     3,470       186       3,284       —    

Gross income

     919,840       870,959       48,882       5.6  

Operating expenses

     (374,016     (363,117     (10,899     3.0  

General administrative expenses

     (336,971     (331,681     (5,290     1.6  

Personnel

     (205,001     (205,416     415       (0.2

Other general administrative expenses

     (131,970     (126,265     (5,705     4.5  

Depreciation and amortisation

     (37,045     (31,436     (5,609     17.8  

Net operating income

     545,824       507,842       37,983       7.5  

Net loan-loss provisions

     (174,491     (181,972     7,482       (4.1

Other income

     6,188       731       5,457       746.3  

Underlying profit before taxes

     377,521       326,600       50,921       15.6  

Tax on profit

     (69,303     (54,575     (14,728     27.0  

Underlying profit from continuing operations

     308,218       272,025       36,193       13.3  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     308,218       272,025       36,193       13.3  

Minority interests

     96,519       81,613       14,906       18.3  

Underlying attributable profit to the Group

     211,699       190,412       21,287       11.2  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     211,699       190,412       21,287       11.2  
        
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     26,752,278       26,025,341       726,936       2.8  

Cash, central banks and credit institutions

     2,999,666       4,634,225       (1,634,559     (35.3

Debt securities

     2,867,009       2,775,866       91,143       3.3  

o/w: available for sale

     2,168,245       2,388,312       (220,068     (9.2

Other financial assets

     1,668,313       2,005,901       (337,589     (16.8

Other assets

     1,350,601       1,428,450       (77,849     (5.4

Total assets

     35,637,866       36,869,784       (1,231,917     (3.3

Customer deposits

     19,131,139       18,888,392       242,748       1.3  

Central banks and credit institutions

     3,751,737       5,382,135       (1,630,398     (30.3

Debt securities issued

     6,579,784       6,203,020       376,763       6.1  

Other financial liabilities

     2,015,387       2,430,858       (415,471     (17.1

Other liabilities

     742,621       819,257       (76,637     (9.4

Total liabilities

     32,220,668       33,723,662       (1,502,994     (4.5

Total equity

     3,417,198       3,146,121       271,077       8.6  

Other managed and marketed customer funds

     7,659,648       5,926,964       1,732,684       29.2  

Mutual funds

     5,754,836       4,128,341       1,626,494       39.4  

Pension funds

     —         —         —         —    

Managed portfolios

     1,904,812       1,798,623       106,189       5.9  

Pro memoria:

        

Gross customer loans w/o repos

     27,544,087       26,772,960       771,127       2.9  

Funds (customer deposits w/o repos + mutual funds)

     24,755,149       22,993,327       1,761,823       7.7  


Table of Contents

LOGO

 

Chile

Ch$ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     325,329       343,821       348,660       375,384       338,397       357,175  

Net fee income

     67,614       64,888       65,511       65,576       74,713       72,864  

Gains (losses) on financial transactions

     37,034       32,085       39,412       45,272       33,923       39,298  

Other operating income

     (294     480       1,831       (2,520     3,104       367  

Gross income

     429,684       441,275       455,415       483,712       450,136       469,704  

Operating expenses

     (181,590     (181,527     (183,568     (190,647     (184,039     (189,977

General administrative expenses

     (166,585     (165,096     (166,393     (171,048     (166,097     (170,874

Personnel

     (98,758     (106,658     (105,004     (106,459     (97,904     (107,097

Other general administrative expenses

     (67,827     (58,438     (61,389     (64,589     (68,193     (63,778

Depreciation and amortisation

     (15,005     (16,431     (17,175     (19,599     (17,942     (19,102

Net operating income

     248,094       259,748       271,847       293,065       266,097       279,727  

Net loan-loss provisions

     (84,383     (97,590     (107,930     (93,949     (85,110     (89,381

Other income

     1,122       (391     4,785       (25,975     1,438       4,750  

Underlying profit before taxes

     164,833       161,767       168,702       173,141       182,425       195,096  

Tax on profit

     (31,008     (23,567     (31,005     (33,290     (32,967     (36,336

Underlying profit from continuing operations

     133,824       138,200       137,697       139,851       149,458       158,760  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     133,824       138,200       137,697       139,851       149,458       158,760  

Minority interests

     39,853       41,760       42,527       41,620       46,662       49,857  

Underlying attributable profit to the Group

     93,971       96,441       95,170       98,231       102,796       108,904  

Net capital gains and provisions

     —         —         —         —         —         —    

Attributable profit to the Group

     93,971       96,441       95,170       98,231       102,796       108,904  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     25,444,315       26,025,341       26,324,073       26,650,173       27,090,035       26,752,278  

Cash, central banks and credit institutions

     4,042,699       4,634,225       3,908,055       4,214,140       4,088,243       2,999,666  

Debt securities

     2,838,770       2,775,866       3,079,143       3,784,281       3,192,349       2,867,009  

o/w: available for sale

     2,683,401       2,388,312       2,838,304       3,387,294       2,806,374       2,168,245  

Other financial assets

     1,998,612       2,005,901       1,892,773       1,750,803       1,776,298       1,668,313  

Other assets

     1,448,439       1,428,450       1,432,131       1,461,434       1,468,154       1,350,601  

Total assets

     35,772,836       36,869,784       36,636,175       37,860,830       37,615,078       35,637,866  

Customer deposits

     18,828,541       18,888,392       18,677,990       19,329,985       18,710,110       19,131,139  

Central banks and credit institutions

     4,796,453       5,382,135       4,975,999       5,074,896       4,743,311       3,751,737  

Debt securities issued

     5,555,623       6,203,020       6,723,315       7,199,090       7,286,791       6,579,784  

Other financial liabilities

     2,313,004       2,430,858       2,156,011       1,977,197       2,403,501       2,015,387  

Other liabilities

     884,425       819,257       811,973       867,395       865,297       742,621  

Total liabilities

     32,378,046       33,723,662       33,345,288       34,448,564       34,009,009       32,220,668  

Total equity

     3,394,789       3,146,121       3,290,887       3,412,267       3,606,069       3,417,198  

Other managed and marketed customer funds

     5,388,674       5,926,964       7,292,631       7,007,472       7,490,536       7,659,648  

Mutual funds

     3,874,931       4,128,341       5,464,596       5,180,724       5,664,324       5,754,836  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     1,513,743       1,798,623       1,828,035       1,826,748       1,826,212       1,904,812  

Pro memoria:

            

Gross customer loans w/o repos

     26,184,564       26,772,960       27,103,318       27,455,108       27,887,238       27,544,087  

Funds (customer deposits w/o repos + mutual funds)

     22,660,754       22,993,327       24,099,193       24,454,122       24,337,742       24,755,149  


Table of Contents

LOGO

 

USA (Ex-Popular)

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     2,977       3,010       (33     (1.1

Net fee income

     523       576       (53     (9.2

Gains (losses) on financial transactions

     20       28       (8     (28.4

Other operating income

     239       242       (3     (1.1

Gross income

     3,759       3,856       (97     (2.5

Operating expenses

     (1,682     (1,551     (131     8.5  

General administrative expenses

     (1,515     (1,400     (116     8.3  

Personnel

     (872     (815     (57     7.0  

Other general administrative expenses

     (643     (584     (59     10.0  

Depreciation and amortisation

     (167     (151     (16     10.4  

Net operating income

     2,077       2,305       (228     (9.9

Net loan-loss provisions

     (1,507     (1,565     58       (3.7

Other income

     (57     (79     22       (28.4

Underlying profit before taxes

     513       661       (148     (22.4

Tax on profit

     (140     (247     107       (43.2

Underlying profit from continuing operations

     373       414       (41     (10.0

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     373       414       (41     (10.0

Minority interests

     129       174       (45     (25.8

Underlying attributable profit to the Group

     244       240       3       1.5  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     244       240       3       1.5  
             
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     76,676       83,144       (6,468     (7.8

Cash, central banks and credit institutions

     15,552       17,625       (2,073     (11.8

Debt securities

     17,819       18,714       (895     (4.8

o/w: available for sale

     15,667       16,957       (1,290     (7.6

Other financial assets

     2,757       3,146       (389     (12.4

Other assets

     12,673       12,576       97       0.8  

Total assets

     125,477       135,205       (9,729     (7.2

Customer deposits

     55,491       59,382       (3,891     (6.6

Central banks and credit institutions

     19,476       26,738       (7,262     (27.2

Debt securities issued

     27,188       25,933       1,255       4.8  

Other financial liabilities

     3,194       2,867       327       11.4  

Other liabilities

     4,358       4,553       (195     (4.3

Total liabilities

     109,707       119,473       (9,767     (8.2

Total equity

     15,770       15,732       38       0.2  

Other managed and marketed customer funds

     17,223       19,212       (1,990     (10.4

Mutual funds

     8,459       6,979       1,480       21.2  

Pension funds

     —         —         —         —    

Managed portfolios

     8,764       12,233       (3,469     (28.4

Pro memoria:

        

Gross customer loans w/o repos

     80,370       87,467       (7,098     (8.1

Funds (customer deposits w/o repos + mutual funds)

     63,745       66,113       (2,367     (3.6

Ratios (%) and other data

        

Underlying RoTE

     3.64       3.91       (0.27 p.  

Efficiency ratio (with amortisations)

     44.8       40.2       4.53 p.    

NPL ratio

     2.64       2.24       0.40 p.    

Coverage ratio

     183.1       220.6       (37.50 p.  

Number of employees

     18,008       17,871       137       0.8  

Number of branches

     763       774       (11     (1.4


Table of Contents

LOGO

 

USA (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     1,548       1,462       1,456       1,451       1,489       1,488  

Net fee income

     283       293       268       257       273       250  

Gains (losses) on financial transactions

     20       8       10       (16     (5     25  

Other operating income

     116       126       133       117       122       117  

Gross income

     1,968       1,888       1,867       1,809       1,879       1,880  

Operating expenses

     (777     (774     (784     (864     (837     (845

General administrative expenses

     (703     (697     (706     (777     (757     (758

Personnel

     (416     (400     (406     (414     (445     (428

Other general administrative expenses

     (287     (297     (299     (363     (312     (330

Depreciation and amortisation

     (74     (77     (78     (87     (80     (87

Net operating income

     1,191       1,114       1,083       946       1,042       1,035  

Net loan-loss provisions

     (861     (704     (776     (867     (811     (697

Other income

     (66     (13     (3     (8     (32     (24

Underlying profit before taxes

     264       397       304       71       199       314  

Tax on profit

     (103     (143     (91     (17     (61     (79

Underlying profit from continuing operations

     160       253       213       54       138       235  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     160       253       213       54       138       235  

Minority interests

     79       95       72       40       43       86  

Underlying attributable profit to the Group

     82       159       141       14       95       149  

Net capital gains and provisions*

     —         —         —         (32     —         —    

Attributable profit to the Group

     82       159       141       (19     95       149  
                 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     80,836       83,144       82,007       85,389       81,841       76,676  

Cash, central banks and credit institutions

     20,785       17,625       16,621       16,970       20,457       15,552  

Debt securities

     19,108       18,714       15,296       17,940       19,059       17,819  

o/w: available for sale

     17,383       16,957       13,776       15,437       16,704       15,667  

Other financial assets

     3,103       3,146       3,110       3,566       3,041       2,757  

Other assets

     12,037       12,576       12,733       13,526       13,269       12,673  

Total assets

     135,868       135,205       129,768       137,390       137,669       125,477  

Customer deposits

     59,526       59,382       60,166       64,460       63,101       55,491  

Central banks and credit institutions

     32,039       26,738       22,268       22,264       22,240       19,476  

Debt securities issued

     22,413       25,933       24,588       26,340       28,241       27,188  

Other financial liabilities

     2,613       2,867       2,377       2,907       3,032       3,194  

Other liabilities

     4,286       4,553       4,560       4,770       4,493       4,358  

Total liabilities

     120,877       119,473       113,959       120,740       121,108       109,707  

Total equity

     14,991       15,732       15,809       16,650       16,561       15,770  

Other managed and marketed customer funds

     18,293       19,212       19,699       18,827       18,423       17,223  

Mutual funds

     6,813       6,979       6,958       9,947       8,986       8,459  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     11,481       12,233       12,740       8,880       9,437       8,764  

Pro memoria:

            

Gross customer loans w/o repos

     84,897       87,467       86,042       89,638       85,906       80,370  

Funds (customer deposits w/o repos + mutual funds)

     65,983       66,113       66,824       74,166       71,818       63,745  

Other information

            

NPL ratio

     2.19       2.24       2.24       2.28       2.43       2.64  

Coverage ratio

     221.1       220.6       216.2       214.4       202.4       183.1  

Cost of credit

     3.85       3.77       3.80       3.68       3.63       3.65  

(*).- In 4Q’16 restatement Santander Consumer USA.


Table of Contents

LOGO

 

USA (Ex-Popular)

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     2,977       3,103       (126     (4.1

Net fee income

     523       594       (71     (11.9

Gains (losses) on financial transactions

     20       29       (9     (30.6

Other operating income

     239       249       (10     (4.0

Gross income

     3,759       3,975       (215     (5.4

Operating expenses

     (1,682     (1,599     (84     5.2  

General administrative expenses

     (1,515     (1,443     (73     5.0  

Personnel

     (872     (840     (32     3.8  

Other general administrative expenses

     (643     (602     (41     6.7  

Depreciation and amortisation

     (167     (156     (11     7.1  

Net operating income

     2,077       2,376       (299     (12.6

Net loan-loss provisions

     (1,507     (1,613     106       (6.6

Other income

     (57     (82     25       (30.5

Underlying profit before taxes

     513       681       (168     (24.7

Tax on profit

     (140     (255     114       (44.9

Underlying profit from continuing operations

     373       427       (54     (12.7

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     373       427       (54     (12.7

Minority interests

     129       179       (50     (28.0

Underlying attributable profit to the Group

     244       248       (4     (1.6

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     244       248       (4     (1.6
             
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     76,676       80,886       (4,210     (5.2

Cash, central banks and credit institutions

     15,552       17,146       (1,594     (9.3

Debt securities

     17,819       18,205       (386     (2.1

o/w: available for sale

     15,667       16,497       (830     (5.0

Other financial assets

     2,757       3,060       (303     (9.9

Other assets

     12,673       12,235       438       3.6  

Total assets

     125,477       131,532       (6,056     (4.6

Customer deposits

     55,491       57,769       (2,278     (3.9

Central banks and credit institutions

     19,476       26,012       (6,536     (25.1

Debt securities issued

     27,188       25,229       1,960       7.8  

Other financial liabilities

     3,194       2,789       405       14.5  

Other liabilities

     4,358       4,429       (72     (1.6

Total liabilities

     109,707       116,228       (6,521     (5.6

Total equity

     15,770       15,305       466       3.0  

Other managed and marketed customer funds

     17,223       18,691       (1,468     (7.9

Mutual funds

     8,459       6,790       1,669       24.6  

Pension funds

     —         —         —         —    

Managed portfolios

     8,764       11,901       (3,137     (26.4

Pro memoria:

        

Gross customer loans w/o repos

     80,370       85,091       (4,722     (5.5

Funds (customer deposits w/o repos + mutual funds)

     63,745       64,317       (571     (0.9


Table of Contents

LOGO

 

USA (Ex-Popular)

Constant € million

 

     1Q 16       2Q 16       3Q 16       4Q 16       1Q 17       2Q 17  

Income statement

            

Net interest income

     1,576       1,527       1,502       1,443       1,465       1,512  

Net fee income

     288       306       277       255       269       254  

Gains (losses) on financial transactions

     21       8       10       (17     (5     25  

Other operating income

     118       131       137       116       120       119  

Gross income

     2,004       1,971       1,926       1,797       1,849       1,911  

Operating expenses

     (791     (808     (808     (862     (824     (859

General administrative expenses

     (716     (727     (728     (775     (745     (770

Personnel

     (423     (417     (419     (412     (438     (435

Other general administrative expenses

     (293     (310     (309     (363     (307     (336

Depreciation and amortisation

     (75     (81     (80     (86     (79     (88

Net operating income

     1,212       1,164       1,118       936       1,025       1,052  

Net loan-loss provisions

     (877     (737     (801     (864     (797     (710

Other income

     (67     (15     (3     (8     (32     (25

Underlying profit before taxes

     269       412       314       64       196       317  

Tax on profit

     (105     (149     (94     (14     (60     (80

Underlying profit from continuing operations

     163       263       220       50       135       237  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     163       263       220       50       135       237  

Minority interests

     80       99       75       39       42       87  

Underlying attributable profit to the Group

     83       164       145       11       93       150  

Net capital gains and provisions*

     —         —         —         (33     —         —    

Attributable profit to the Group

     83       164       145       (22     93       150  
                 
     31.03.16       30.06.16       30.09.16       31.12.16       31.03.17       30.06.17  

Balance sheet

            

Customer loans

     80,644       80,886       80,204       78,872       76,671       76,676  

Cash, central banks and credit institutions

     20,736       17,146       16,256       15,675       19,165       15,552  

Debt securities

     19,062       18,205       14,960       16,570       17,855       17,819  

o/w: available for sale

     17,342       16,497       13,473       14,259       15,649       15,667  

Other financial assets

     3,095       3,060       3,042       3,293       2,849       2,757  

Other assets

     12,009       12,235       12,453       12,493       12,431       12,673  

Total assets

     135,547       131,532       126,914       126,904       128,971       125,477  

Customer deposits

     59,385       57,769       58,843       59,540       59,114       55,491  

Central banks and credit institutions

     31,963       26,012       21,778       20,565       20,835       19,476  

Debt securities issued

     22,360       25,229       24,047       24,329       26,457       27,188  

Other financial liabilities

     2,607       2,789       2,325       2,685       2,841       3,194  

Other liabilities

     4,276       4,429       4,459       4,406       4,209       4,358  

Total liabilities

     120,591       116,228       111,452       111,525       113,456       109,707  

Total equity

     14,956       15,305       15,462       15,379       15,514       15,770  

Other managed and marketed customer funds

     18,250       18,691       19,265       17,390       17,259       17,223  

Mutual funds

     6,796       6,790       6,805       9,188       8,418       8,459  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     11,454       11,901       12,460       8,202       8,841       8,764  

Pro memoria:

            

Gross customer loans w/o repos

     84,697       85,091       84,149       82,797       80,479       80,370  

Funds (customer deposits w/o repos + mutual funds)

     65,827       64,317       65,355       68,505       67,281       63,745  

(*).- In 4Q’16 restatement Santander Consumer USA.


Table of Contents

LOGO

 

USA (Ex-Popular)

US$ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     3,222       3,358       (136     (4.1

Net fee income

     566       643       (77     (11.9

Gains (losses) on financial transactions

     22       31       (10     (30.6

Other operating income

     259       269       (11     (4.0

Gross income

     4,069       4,302       (233     (5.4

Operating expenses

     (1,821     (1,730     (91     5.2  

General administrative expenses

     (1,640     (1,561     (79     5.0  

Personnel

     (944     (909     (35     3.8  

Other general administrative expenses

     (696     (652     (44     6.7  

Depreciation and amortisation

     (181     (169     (12     7.1  

Net operating income

     2,248       2,572       (324     (12.6

Net loan-loss provisions

     (1,631     (1,746     115       (6.6

Other income

     (61     (88     27       (30.5

Underlying profit before taxes

     555       737       (182     (24.7

Tax on profit

     (152     (275     124       (44.9

Underlying profit from continuing operations

     403       462       (58     (12.7

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     403       462       (58     (12.7

Minority interests

     139       194       (54     (28.0

Underlying attributable profit to the Group

     264       268       (4     (1.6

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     264       268       (4     (1.6
             
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Customer loans

     87,503       92,307       (4,804     (5.2

Cash, central banks and credit institutions

     17,748       19,567       (1,820     (9.3

Debt securities

     20,335       20,776       (441     (2.1

o/w: available for sale

     17,879       18,826       (947     (5.0

Other financial assets

     3,146       3,492       (346     (9.9

Other assets

     14,463       13,962       500       3.6  

Total assets

     143,194       150,105       (6,911     (4.6

Customer deposits

     63,326       65,926       (2,600     (3.9

Central banks and credit institutions

     22,226       29,685       (7,459     (25.1

Debt securities issued

     31,027       28,791       2,236       7.8  

Other financial liabilities

     3,645       3,183       462       14.5  

Other liabilities

     4,973       5,055       (82     (1.6

Total liabilities

     125,197       132,639       (7,442     (5.6

Total equity

     17,997       17,466       531       3.0  

Other managed and marketed customer funds

     19,655       21,330       (1,675     (7.9

Mutual funds

     9,653       7,748       1,905       24.6  

Pension funds

     —         —         —         —    

Managed portfolios

     10,001       13,581       (3,580     (26.4

Pro memoria:

        

Gross customer loans w/o repos

     91,718       97,106       (5,388     (5.5

Funds (customer deposits w/o repos + mutual funds)

     72,746       73,398       (652     (0.9


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USA (Ex-Popular)

US$ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     1,706       1,652       1,625       1,561       1,586       1,636  

Net fee income

     312       331       299       276       291       275  

Gains (losses) on financial transactions

     23       9       11       (18     (6     27  

Other operating income

     128       142       149       125       130       129  

Gross income

     2,168       2,133       2,085       1,945       2,001       2,068  

Operating expenses

     (856     (874     (875     (932     (891     (929

General administrative expenses

     (775     (787     (788     (839     (806     (834

Personnel

     (458     (452     (454     (446     (474     (471

Other general administrative expenses

     (317     (335     (334     (393     (333     (363

Depreciation and amortisation

     (82     (87     (87     (93     (85     (95

Net operating income

     1,312       1,259       1,210       1,013       1,109       1,138  

Net loan-loss provisions

     (949     (797     (867     (935     (863     (768

Other income

     (72     (16     (3     (8     (34     (27

Underlying profit before taxes

     291       446       340       69       212       343  

Tax on profit

     (114     (161     (102     (15     (65     (86

Underlying profit from continuing operations

     177       285       238       54       147       257  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     177       285       238       54       147       257  

Minority interests

     87       107       81       42       45       94  

Underlying attributable profit to the Group

     90       178       157       12       101       163  

Net capital gains and provisions*

     —         —         —         (36     —         —    

Attributable profit to the Group

     90       178       157       (24     101       163  
                 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Customer loans

     92,031       92,307       91,528       90,009       87,497       87,503  

Cash, central banks and credit institutions

     23,664       19,567       18,551       17,888       21,871       17,748  

Debt securities

     21,754       20,776       17,072       18,910       20,376       20,335  

o/w: available for sale

     19,790       18,826       15,375       16,273       17,858       17,879  

Other financial assets

     3,532       3,492       3,471       3,758       3,251       3,146  

Other assets

     13,705       13,962       14,211       14,257       14,186       14,463  

Total assets

     154,686       150,105       144,834       144,822       147,182       143,194  

Customer deposits

     67,771       65,926       67,151       67,947       67,461       63,326  

Central banks and credit institutions

     36,476       29,685       24,853       23,468       23,777       22,226  

Debt securities issued

     25,517       28,791       27,443       27,765       30,193       31,027  

Other financial liabilities

     2,975       3,183       2,653       3,064       3,242       3,645  

Other liabilities

     4,879       5,055       5,089       5,028       4,803       4,973  

Total liabilities

     137,618       132,639       127,189       127,272       129,477       125,197  

Total equity

     17,067       17,466       17,645       17,550       17,705       17,997  

Other managed and marketed customer funds

     20,827       21,330       21,986       19,845       19,696       19,655  

Mutual funds

     7,756       7,748       7,766       10,485       9,607       9,653  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     13,071       13,581       14,220       9,360       10,089       10,001  

Pro memoria:

            

Gross customer loans w/o repos

     96,656       97,106       96,031       94,488       91,842       91,718  

Funds (customer deposits w/o repos + mutual funds)

     75,122       73,398       74,583       78,178       76,781       72,746  

(*).- In 4Q’16 restatement Santander Consumer USA.


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Corporate Centre

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     (407     (356     (52     14.5  

Net fee income

     (14     (10     (4     41.4  

Gains (losses) on financial transactions

     (200     (99     (102     103.0  

Other operating income

     (59     (3     (56     —    

Gross income

     (681     (468     (213     45.5  

Operating expenses

     (238     (246     9       (3.5

Net operating income

     (919     (714     (204     28.6  

Net loan-loss provisions

     (16     (3     (12     353.7  

Other income

     (84     (60     (25     41.5  

Underlying profit before taxes

     (1,018     (777     (241     31.0  

Tax on profit

     (13     42       (55     —    

Underlying profit from continuing operations

     (1,032     (736     (296     40.3  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     (1,032     (735     (296     40.3  

Minority interests

     (1     (7     6       (88.2

Underlying attributable profit to the Group

     (1,031     (729     (302     41.5  

Net capital gains and provisions*

     —         (186     186       (100.0

Attributable profit to the Group

     (1,031     (915     (116     12.7  
             
                 Change  
     30.06.17     30.06.16     Amount     %  

Balance sheet

        

Debt securities

     2,009       3,287       (1,279     (38.9

Goodwill

     26,070       26,536       (467     (1.8

Capital assigned to Group areas

     79,992       79,973       20       0.0  

Other financial assets

     8,040       14,494       (6,454     (44.5

Other assets

     14,814       15,654       (839     (5.4

Total assets

     130,926       139,944       (9,018     (6.4

Debt securities issued

     34,279       35,292       (1,013     (2.9

Other financial liabilities

     2,095       4,877       (2,782     (57.0

Other liabilities

     8,968       14,809       (5,841     (39.4

Total liabilities

     45,342       54,978       (9,636     (17.5

Total equity

     85,583       84,966       617       0.7  

Other managed and marketed customer funds

     53       —         53       —    

Mutual funds

     53       —         53       —    

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Resources

        

Number of employees

     1,714       1,757       (43     (2.4

(*).- In 1H’16, restructuring costs.


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Corporate Centre

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     (169     (187     (194     (189     (194     (213

Net fee income

     (5     (5     (7     (14     (4     (9

Gains (losses) on financial transactions

     (32     (67     (97     (47     (119     (81

Other operating income

     (18     15       (18     (31     (23     (36

Gross income

     (223     (244     (316     (282     (341     (340

Operating expenses

     (126     (120     (104     (99     (119     (118

Net operating income

     (349     (365     (421     (381     (460     (458

Net loan-loss provisions

     1       (5     5       0       (5     (11

Other income

     (5     (55     (59     44       (32     (53

Underlying profit before taxes

     (353     (424     (474     (337     (497     (522

Tax on profit

     36       6       61       39       26       (40

Underlying profit from continuing operations

     (317     (418     (414     (299     (471     (561

Net profit from discontinued operations

     —         0       (0     0       —         —    

Underlying consolidated profit

     (317     (418     (414     (298     (471     (561

Minority interests

     (6     (0     (2     0       (3     2  

Underlying attributable profit to the Group

     (311     (418     (412     (299     (468     (563

Net capital gains and provisions*

     —         (186     —         0       —         —    

Attributable profit to the Group

     (311     (604     (412     (299     (468     (563
                 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Balance sheet

            

Debt securities

     3,178       3,287       1,259       1,374       781       2,009  

Goodwill

     26,209       26,536       26,143       26,724       26,939       26,070  

Capital assigned to Group areas

     82,637       79,973       78,615       78,537       83,902       79,992  

Other financial assets

     9,470       14,494       13,015       9,872       10,661       8,040  

Other assets

     14,761       15,654       15,416       15,648       15,115       14,814  

Total assets

     136,255       139,944       134,447       132,154       137,398       130,926  

Debt securities issued

     32,459       35,292       33,566       30,922       30,740       34,279  

Other financial liabilities

     4,903       4,877       3,731       4,042       2,469       2,095  

Other liabilities

     13,410       14,809       14,098       12,422       12,299       8,968  

Total liabilities

     50,772       54,978       51,394       47,387       45,507       45,342  

Total equity

     85,483       84,966       83,053       84,768       91,891       85,583  

Other managed and marketed customer funds

     —         —         —         —         52       53  

Mutual funds

     —         —         —         —         52       53  

Pension funds

     —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —    

(*).- In 2Q’16, restructuring costs.


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Retail Banking

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     16,044       14,407       1,637       11.4  

Net fee income

     4,905       4,238       667       15.7  

Gains (losses) on financial transactions

     383       268       115       43.0  

Other operating income

     358       310       47       15.2  

Gross income

     21,689       19,223       2,466       12.8  

Operating expenses

     (9,782     (9,054     (728     8.0  

General administrative expenses

     (8,864     (8,255     (609     7.4  

Personnel

     (4,787     (4,431     (356     8.0  

Other general administrative expenses

     (4,077     (3,824     (253     6.6  

Depreciation and amortisation

     (918     (799     (119     14.9  

Net operating income

     11,907       10,169       1,738       17.1  

Net loan-loss provisions

     (4,240     (4,118     (122     3.0  

Other income

     (1,432     (849     (583     68.7  

Underlying profit before taxes

     6,235       5,202       1,033       19.9  

Tax on profit

     (1,853     (1,454     (399     27.4  

Underlying profit from continuing operations

     4,382       3,748       634       16.9  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,382       3,748       634       16.9  

Minority interests

     627       556       70       12.6  

Underlying attributable profit to the Group

     3,755       3,192       564       17.7  

Net capital gains and provisions

     —         (4     4       (100.0

Attributable profit to the Group

     3,755       3,188       568       17.8  


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Retail Banking

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     7,187       7,220       7,348       7,588       7,948       8,096  

Net fee income

     2,056       2,182       2,269       2,297       2,448       2,457  

Gains (losses) on financial transactions

     182       86       130       303       225       157  

Other operating income

     175       136       206       36       185       173  

Gross income

     9,600       9,623       9,954       10,223       10,806       10,883  

Operating expenses

     (4,498     (4,556     (4,608     (4,847     (4,888     (4,894

General administrative expenses

     (4,109     (4,146     (4,199     (4,404     (4,434     (4,429

Personnel

     (2,197     (2,234     (2,262     (2,356     (2,397     (2,390

Other general administrative expenses

     (1,912     (1,912     (1,937     (2,048     (2,037     (2,040

Depreciation and amortisation

     (389     (410     (410     (442     (453     (465

Net operating income

     5,102       5,067       5,345       5,376       5,918       5,989  

Net loan-loss provisions

     (2,161     (1,957     (2,278     (2,299     (2,242     (1,998

Other income

     (415     (433     (314     (524     (686     (746

Underlying profit before taxes

     2,525       2,677       2,754       2,553       2,991       3,244  

Tax on profit

     (684     (770     (771     (661     (920     (933

Underlying profit from continuing operations

     1,842       1,906       1,982       1,892       2,070       2,312  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     1,842       1,906       1,982       1,892       2,070       2,312  

Minority interests

     255       301       289       258       276       351  

Underlying attributable profit to the Group

     1,586       1,605       1,694       1,634       1,795       1,961  

Net capital gains and provisions

     —         (4     —         (169     —         —    

Attributable profit to the Group

     1,586       1,601       1,694       1,465       1,795       1,961  


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Retail Banking

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     16,044       14,991       1,052       7.0  

Net fee income

     4,905       4,433       472       10.7  

Gains (losses) on financial transactions

     383       231       152       65.8  

Other operating income

     358       319       39       12.2  

Gross income

     21,689       19,974       1,715       8.6  

Operating expenses

     (9,782     (9,351     (431     4.6  

General administrative expenses

     (8,864     (8,525     (338     4.0  

Personnel

     (4,787     (4,584     (202     4.4  

Other general administrative expenses

     (4,077     (3,941     (136     3.5  

Depreciation and amortisation

     (918     (826     (92     11.2  

Net operating income

     11,907       10,622       1,285       12.1  

Net loan-loss provisions

     (4,240     (4,417     177       (4.0

Other income

     (1,432     (913     (520     56.9  

Underlying profit before taxes

     6,235       5,293       942       17.8  

Tax on profit

     (1,853     (1,478     (375     25.4  

Underlying profit from continuing operations

     4,382       3,815       567       14.9  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,382       3,815       567       14.9  

Minority interests

     627       575       51       8.9  

Underlying attributable profit to the Group

     3,755       3,239       516       15.9  

Net capital gains and provisions

     —         (13     13       (100.0

Attributable profit to the Group

     3,755       3,226       529       16.4  


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Retail Banking

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     7,514       7,477       7,500       7,674       7,865       8,179  

Net fee income

     2,160       2,272       2,318       2,337       2,423       2,482  

Gains (losses) on financial transactions

     155       75       144       308       223       159  

Other operating income

     178       141       208       33       182       176  

Gross income

     10,007       9,966       10,170       10,352       10,693       10,996  

Operating expenses

     (4,664     (4,688     (4,698     (4,908     (4,840     (4,942

General administrative expenses

     (4,259     (4,266     (4,279     (4,461     (4,392     (4,472

Personnel

     (2,281     (2,304     (2,307     (2,385     (2,373     (2,414

Other general administrative expenses

     (1,979     (1,962     (1,972     (2,076     (2,018     (2,059

Depreciation and amortisation

     (404     (422     (419     (447     (449     (470

Net operating income

     5,344       5,278       5,472       5,444       5,853       6,054  

Net loan-loss provisions

     (2,340     (2,077     (2,356     (2,345     (2,209     (2,031

Other income

     (455     (457     (311     (530     (676     (756

Underlying profit before taxes

     2,549       2,744       2,805       2,569       2,967       3,268  

Tax on profit

     (684     (794     (787     (663     (911     (942

Underlying profit from continuing operations

     1,865       1,950       2,018       1,907       2,056       2,326  

Net profit from discontinued operations

     —         0       (0     —         —         —    

Underlying consolidated profit

     1,865       1,950       2,018       1,907       2,056       2,326  

Minority interests

     262       313       295       261       274       352  

Underlying attributable profit to the Group

     1,603       1,637       1,723       1,646       1,782       1,974  

Net capital gains and provisions

     —         (13     3       (161     —         —    

Attributable profit to the Group

     1,603       1,623       1,726       1,485       1,782       1,974  


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Global Corporate Banking

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,281       1,164       116       10.0  

Net fee income

     837       718       119       16.6  

Gains (losses) on financial transactions

     678       702       (24     (3.4

Other operating income

     144       135       9       6.4  

Gross income

     2,940       2,719       221       8.1  

Operating expenses

     (975     (976     1       (0.1

General administrative expenses

     (919     (934     15       (1.6

Personnel

     (568     (547     (21     3.8  

Other general administrative expenses

     (352     (387     36       (9.2

Depreciation and amortisation

     (56     (42     (14     34.5  

Net operating income

     1,964       1,743       221       12.7  

Net loan-loss provisions

     (370     (415     46       (11.0

Other income

     (19     (33     14       (41.5

Underlying profit before taxes

     1,576       1,295       281       21.7  

Tax on profit

     (450     (375     (75     20.0  

Underlying profit from continuing operations

     1,126       920       205       22.3  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,126       920       205       22.3  

Minority interests

     101       79       22       27.8  

Underlying attributable profit to the Group

     1,024       841       183       21.8  

Net capital gains and provisions

     —         (58     58       (100.0

Attributable profit to the Group

     1,024       783       242       30.9  


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Global Corporate Banking

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     618       547       657       706       656       625  

Net fee income

     345       373       334       355       399       438  

Gains (losses) on financial transactions

     354       348       408       147       467       211  

Other operating income

     38       97       31       123       43       101  

Gross income

     1,355       1,364       1,430       1,331       1,565       1,374  

Operating expenses

     (479     (496     (483     (459     (487     (488

General administrative expenses

     (459     (475     (460     (436     (460     (460

Personnel

     (270     (277     (274     (276     (286     (281

Other general administrative expenses

     (189     (198     (186     (159     (173     (179

Depreciation and amortisation

     (20     (21     (23     (23     (27     (29

Net operating income

     875       868       947       872       1,078       886  

Net loan-loss provisions

     (223     (192     (188     (55     (132     (238

Other income

     (1     (32     (6     (37     (14     (5

Underlying profit before taxes

     651       644       753       781       932       643  

Tax on profit

     (189     (186     (221     (192     (265     (185

Underlying profit from continuing operations

     462       458       532       589       667       459  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     462       458       532       589       667       459  

Minority interests

     41       38       46       48       57       44  

Underlying attributable profit to the Group

     421       420       486       541       610       414  

Net capital gains and provisions

     —         (58     —         —         —         —    

Attributable profit to the Group

     421       361       486       541       610       414  


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Global Corporate Banking

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  

Income statement

        

Net interest income

     1,281       1,226       55       4.5  

Net fee income

     837       741       96       13.0  

Gains (losses) on financial transactions

     678       745       (67     (9.0

Other operating income

     144       138       6       4.0  

Gross income

     2,940       2,850       89       3.1  

Operating expenses

     (975     (987     12       (1.2

General administrative expenses

     (919     (944     25       (2.6

Personnel

     (568     (558     (9     1.6  

Other general administrative expenses

     (352     (385     34       (8.8

Depreciation and amortisation

     (56     (43     (13     28.9  

Net operating income

     1,964       1,863       101       5.4  

Net loan-loss provisions

     (370     (458     88       (19.2

Other income

     (19     (33     13       (41.4

Underlying profit before taxes

     1,576       1,373       203       14.8  

Tax on profit

     (450     (398     (52     13.0  

Underlying profit from continuing operations

     1,126       975       151       15.5  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,126       975       151       15.5  

Minority interests

     101       88       13       15.1  

Underlying attributable profit to the Group

     1,024       887       137       15.5  

Net capital gains and provisions

     —         (58     58       (100.0

Attributable profit to the Group

     1,024       829       196       23.6  


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Global Corporate Banking

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  

Income statement

            

Net interest income

     661       565       675       718       649       631  

Net fee income

     357       384       339       358       396       441  

Gains (losses) on financial transactions

     376       370       412       133       461       217  

Other operating income

     39       100       31       129       43       101  

Gross income

     1,432       1,418       1,456       1,339       1,549       1,390  

Operating expenses

     (486     (501     (488     (464     (484     (491

General administrative expenses

     (465     (479     (465     (440     (457     (462

Personnel

     (276     (282     (278     (280     (284     (283

Other general administrative expenses

     (188     (197     (187     (160     (173     (179

Depreciation and amortisation

     (21     (22     (23     (23     (27     (29

Net operating income

     946       917       968       875       1,065       899  

Net loan-loss provisions

     (241     (217     (198     (52     (131     (239

Other income

     (1     (31     (6     (38     (14     (5

Underlying profit before taxes

     704       669       764       785       920       655  

Tax on profit

     (205     (193     (224     (189     (262     (188

Underlying profit from continuing operations

     499       476       539       596       659       467  

Net profit from discontinued operations

     —         —         —         —         —         —    

Underlying consolidated profit

     499       476       539       596       659       467  

Minority interests

     47       41       48       49       56       45  

Underlying attributable profit to the Group

     452       435       492       547       603       422  

Net capital gains and provisions

     —         (58     —         —         —         —    

Attributable profit to the Group

     452       376       492       547       603       422  


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NPL ratio

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  
                 

Continental Europe

     7.08        6.84        6.43        5.92        5.62        5.11  

Spain

     6.36        6.06        5.82        5.41        5.22        4.99  

Santander Consumer Finance

     3.28        2.95        2.86        2.68        2.62        2.61  

Poland

     5.93        5.84        5.71        5.42        5.20        4.66  

Portugal

     8.55        10.46        9.40        8.81        8.47        7.67  

United Kingdom

     1.49        1.47        1.47        1.41        1.31        1.23  

Latin America

     4.88        4.98        4.94        4.81        4.50        4.44  

Brazil

     5.93        6.11        6.12        5.90        5.36        5.36  

Mexico

     3.06        3.01        2.95        2.76        2.77        2.58  

Chile

     5.45        5.28        5.12        5.05        4.93        5.00  

USA

     2.19        2.24        2.24        2.28        2.43        2.64  

Operating Areas

     4.36        4.32        4.19        3.95        3.77        3.57  

Total Group

     4.33        4.29        4.15        3.93        3.74        3.55  

NOTE. In June 2017, including Popular: Total Group: 5.37%


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Coverage ratio

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  
                 

Continental Europe

     65.4        61.3        61.3        60.0        60.6        58.7  

Spain

     50.2        47.6        47.6        48.3        49.1        46.0  

Santander Consumer Finance

     111.9        110.6        110.7        109.1        108.9        106.5  

Poland

     67.0        65.8        68.9        61.0        61.2        67.5  

Portugal

     87.7        61.9        57.8        63.7        61.7        59.8  

United Kingdom

     36.5        36.5        36.0        32.9        33.8        32.6  

Latin America

     79.7        81.4        84.5        87.3        90.5        89.1  

Brazil

     83.7        85.3        89.3        93.1        98.1        95.5  

Mexico

     97.5        102.3        101.9        103.8        104.8        113.8  

Chile

     54.6        55.5        58.1        59.1        58.9        58.2  

USA

     221.1        220.6        216.2        214.4        202.4        183.1  

Operating Areas

     73.3        72.0        72.8        73.5        74.6        72.6  

Total Group

     74.0        72.5        72.7        73.8        74.6        72.7  

NOTE. In June 2017, including Popular: Total Group: 67.7%


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Cost of credit

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  
                 

Continental Europe

     0.60        0.51        0.46        0.44        0.38        0.37  

Spain

     0.54        0.45        0.41        0.37        0.33        0.33  

Santander Consumer Finance

     0.64        0.55        0.49        0.47        0.39        0.37  

Poland

     0.82        0.75        0.76        0.70        0.66        0.65  

Portugal

     0.28        0.21        0.17        0.18        0.07        0.03  

United Kingdom

     0.01        0.03        0.05        0.02        0.03        0.02  

Latin America

     3.39        3.41        3.42        3.37        3.36        3.37  

Brazil

     4.63        4.71        4.87        4.89        4.84        4.79  

Mexico

     2.95        2.96        2.86        2.86        2.94        3.01  

Chile

     1.58        1.59        1.55        1.43        1.42        1.37  

USA

     3.85        3.77        3.80        3.68        3.63        3.65  

Operating Areas

     1.24        1.20        1.20        1.19        1.18        1.19  

Total Group

     1.22        1.19        1.19        1.18        1.17        1.19  

NOTE. In June 2017, including Popular: Total Group: 1.17%


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Risk-weighted assets

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17  
                 

Continental Europe

     218,694        222,774        223,678        222,365        223,129        221,210  

Spain

     101,302        102,302        101,364        102,896        104,189        101,118  

Santander Consumer Finance

     57,186        60,068        62,094        63,226        62,954        64,548  

Poland

     17,653        17,617        17,810        17,430        18,153        18,373  

Portugal

     19,654        19,250        18,778        18,963        19,063        18,528  

Spain’s real estate activity

     15,328        15,865        15,693        11,837        9,911        9,998  

United Kingdom

     111,321        108,624        104,057        98,789        100,348        98,874  

Latin America

     144,179        155,925        154,706        163,016        174,334        161,968  

Brazil

     75,500        86,059        84,898        90,217        94,336        87,000  

Mexico

     26,717        25,780        25,007        25,299        28,148        25,949  

Chile

     28,805        30,397        30,671        32,661        33,510        31,292  

USA

     83,938        85,334        83,124        86,374        84,278        77,944  

Operating Areas

     558,132        572,657        565,565        570,544        582,089        559,996  

Corporate Centre

     13,827        13,363        15,258        17,545        15,034        16,951  

Total Group

     571,959        586,020        580,823        588,089        597,123        576,947  


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Banco Popular

€ million

 

     2Q 17  

Income statement*

  

Net interest income

     109  

Net fee income

     31  

Gains (losses) on financial transactions

     (1

Other operating income

     0  

Gross income

     139  

Operating expenses

     (96

General administrative expenses

     (87

Personnel

     (45

Other general administrative expenses

     (42

Depreciation and amortisation

     (9

Net operating income

     43  

Net loan-loss provisions

     (8

Other income

     (20

Underlying profit before taxes

     15  

Tax on profit

     (5

Underlying profit from continuing operations

     11  

Net profit from discontinued operations

     —    

Underlying consolidated profit

     11  

Minority interests

     —    

Underlying attributable profit to the Group

     11  

Net capital gains and provisions

     —    

Attributable profit to the Group

     11  
(*).- Results consolidated into Grupo Santander as of 7 June 2017.   
       
     30.06.17  

Balance sheet

  

Customer loans

     82,589  

Cash, central banks and credit institutions

     12,538  

Debt securities

     19,394  

o/w: available for sale

     17,929  

Other financial assets

     1,971  

Other assets

     15,224  

Total assets

     131,716  

Customer deposits

     64,814  

Central banks and credit institutions

     47,137  

Debt securities issued

     11,915  

Other financial liabilities

     2,596  

Other liabilities

     5,262  

Total liabilities

     131,723  

Total equity

     (7

Other managed and marketed customer funds

     18,121  

Mutual funds

     10,003  

Pension funds

     4,737  

Managed portfolios and insurance premiums

     3,381  

Pro memoria:

  

Gross customer loans w/o repos

     93,101  

Funds (customer deposits w/o repos + mutual funds)

     70,570  


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Income statement (including Banco Popular)

€ million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  
        

Net interest income

     17,008       15,194       1,814       11.9  

Net fee income

     5,760       4,946       814       16.5  

Gains (losses) on financial transactions

     859       870       (11     (1.3

Other operating income

     451       474       (23     (4.9

Dividends

     279       253       26       10.3  

Income from equity-accounted method

     293       195       97       49.9  

Other operating income/expenses

     (120     26       (147     —    

Gross income

     24,078       21,485       2,593       12.1  

Operating expenses

     (11,191     (10,384     (807     7.8  

General administrative expenses

     (9,897     (9,204     (694     7.5  

Personnel

     (5,855     (5,395     (461     8.5  

Other general administrative expenses

     (4,042     (3,809     (233     6.1  

Depreciation and amortisation

     (1,294     (1,181     (113     9.6  

Net operating income

     12,887       11,100       1,787       16.1  

Net loan-loss provisions

     (4,680     (4,613     (66     1.4  

Impairment losses on other assets

     (131     (72     (59     81.3  

Other income

     (1,492     (905     (588     65.0  

Underlying profit before taxes

     6,585       5,510       1,075       19.5  

Tax on profit

     (2,254     (1,725     (529     30.6  

Underlying profit from continuing operations

     4,331       3,785       546       14.4  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,331       3,785       546       14.4  

Minority interests

     715       626       89       14.2  

Underlying attributable profit to the Group

     3,616       3,160       456       14.4  

Net capital gains and provisions*

     —         (248     248       (100.0

Attributable profit to the Group

     3,616       2,911       705       24.2  
        

Underlying EPS (euros)

     0.236       0.208       0.028       13.4  

Underlying diluted EPS (euros)

     0.235       0.207       0.028       13.4  
        

EPS (euros)

     0.236       0.191       0.045       23.7  

Diluted EPS (euros)

     0.235       0.190       0.045       23.7  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Quarterly income statement (including Banco Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  
            

Net interest income

     7,624       7,570       7,798       8,096       8,402       8,606  

Net fee income

     2,397       2,549       2,597       2,637       2,844       2,916  

Gains (losses) on financial transactions

     504       366       440       412       573       286  

Other operating income

     204       270       245       142       211       240  

Dividends

     44       209       37       124       41       238  

Income from equity-accounted method

     83       112       119       130       133       160  

Other operating income/expenses

     78       (51     90       (112     37       (157

Gross income

     10,730       10,755       11,080       11,288       12,029       12,049  

Operating expenses

     (5,158     (5,227     (5,250     (5,453     (5,543     (5,648

General administrative expenses

     (4,572     (4,632     (4,692     (4,828     (4,915     (4,983

Personnel

     (2,683     (2,712     (2,726     (2,876     (2,912     (2,943

Other general administrative expenses

     (1,889     (1,920     (1,966     (1,952     (2,002     (2,039

Depreciation and amortisation

     (586     (595     (558     (626     (629     (665

Net operating income

     5,572       5,528       5,831       5,835       6,486       6,401  

Net loan-loss provisions

     (2,408     (2,205     (2,499     (2,406     (2,400     (2,280

Impairment losses on other assets

     (44     (29     (16     (159     (68     (63

Other income

     (389     (515     (376     (432     (707     (785

Underlying profit before taxes

     2,732       2,779       2,940       2,838       3,311       3,273  

Tax on profit

     (810     (915     (904     (767     (1,125     (1,129

Underlying profit from continuing operations

     1,922       1,864       2,036       2,071       2,186       2,144  

Net profit from discontinued operations

     —         0       (0     0       —         —    

Underlying consolidated profit

     1,922       1,864       2,036       2,072       2,186       2,144  

Minority interests

     288       338       341       305       319       395  

Underlying attributable profit to the Group

     1,633       1,526       1,695       1,766       1,867       1,749  

Net capital gains and provisions*

     —         (248     —         (169     —         —    

Attributable profit to the Group

     1,633       1,278       1,695       1,598       1,867       1,749  
            

Underlying EPS (euros)

     0.108       0.100       0.112       0.116       0.122       0.114  

Underlying diluted EPS (euros)

     0.107       0.100       0.112       0.116       0.122       0.113  
            

EPS (euros)

     0.108       0.083       0.112       0.104       0.122       0.114  

Diluted EPS (euros)

     0.107       0.083       0.112       0.104       0.122       0.113  

(*).- Including

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).

 

In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).


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Income statement (including Banco Popular)

Constant € million

 

                 Change  
     1H ‘17     1H ‘16     Amount     %  
        

Net interest income

     17,008       15,840       1,168       7.4  

Net fee income

     5,760       5,164       596       11.5  

Gains (losses) on financial transactions

     859       877       (18     (2.0

Other operating income

     451       486       (35     (7.1

Dividends

     279       255       23       9.2  

Income from equity-accounted method

     293       205       87       42.5  

Other operating income/expenses

     (120     25       (145     —    

Gross income

     24,078       22,367       1,711       7.7  

Operating expenses

     (11,191     (10,693     (498     4.7  

General administrative expenses

     (9,897     (9,484     (414     4.4  

Personnel

     (5,855     (5,560     (296     5.3  

Other general administrative expenses

     (4,042     (3,924     (118     3.0  

Depreciation and amortisation

     (1,294     (1,209     (84     7.0  

Net operating income

     12,887       11,674       1,213       10.4  

Net loan-loss provisions

     (4,680     (4,954     274       (5.5

Impairment losses on other assets

     (131     (76     (55     71.9  

Other income

     (1,492     (964     (528     54.8  

Underlying profit before taxes

     6,585       5,679       906       15.9  

Tax on profit

     (2,254     (1,773     (481     27.2  

Underlying profit from continuing operations

     4,331       3,907       425       10.8  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     4,331       3,907       424       10.8  

Minority interests

     715       654       61       9.3  

Underlying attributable profit to the Group

     3,616       3,253       363       11.1  

Net capital gains and provisions*

     —         (258     258       (100.0

Attributable profit to the Group

     3,616       2,996       620       20.7  

(*).- In 1H’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


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Quarterly income statement (including Banco Popular)

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17  
            

Net interest income

     7,994       7,845       7,967       8,195       8,312       8,695  

Net fee income

     2,513       2,651       2,650       2,681       2,815       2,945  

Gains (losses) on financial transactions

     499       378       458       403       566       294  

Other operating income

     210       276       247       145       207       244  

Dividends

     44       211       37       130       41       238  

Income from equity-accounted method

     89       116       121       134       132       160  

Other operating income/expenses

     77       (52     89       (119     35       (155

Gross income

     11,217       11,150       11,323       11,424       11,900       12,178  

Operating expenses

     (5,330     (5,363     (5,344     (5,519     (5,493     (5,698

General administrative expenses

     (4,728     (4,756     (4,778     (4,888     (4,869     (5,028

Personnel

     (2,773     (2,786     (2,775     (2,908     (2,886     (2,969

Other general administrative expenses

     (1,955     (1,969     (2,002     (1,981     (1,983     (2,059

Depreciation and amortisation

     (602     (607     (567     (631     (624     (670

Net operating income

     5,887       5,787       5,978       5,905       6,407       6,480  

Net loan-loss provisions

     (2,604     (2,350     (2,588     (2,448     (2,366     (2,314

Impairment losses on other assets

     (46     (30     (16     (158     (68     (63

Other income

     (426     (538     (372     (441     (698     (794

Underlying profit before taxes

     2,810       2,869       3,002       2,858       3,275       3,309  

Tax on profit

     (826     (946     (923     (766     (1,112     (1,142

Underlying profit from continuing operations

     1,984       1,923       2,079       2,093       2,164       2,167  

Net profit from discontinued operations

     —         0       (0     0       —         —    

Underlying consolidated profit

     1,984       1,923       2,079       2,093       2,164       2,167  

Minority interests

     301       352       348       309       316       398  

Underlying attributable profit to the Group

     1,682       1,571       1,730       1,785       1,847       1,769  

Net capital gains and provisions*

     —         (258     3       (161     —         —    

Attributable profit to the Group

     1,682       1,313       1,733       1,624       1,847       1,769  

(*).- Including

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

In 4Q’16 PPI UK and restatement Santander Consumer USA.


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Balance sheet (including Banco Popular)

€ million

 

                 Change        
     30.06.17     30.06.16     Amount     %     31.12.16  

Assets

          

Cash, cash balances at central banks and other demand deposits

     83,691       65,368       18,323       28.0       76,454  

Financial assets held for trading

     132,348       157,497       (25,149     (16.0     148,187  

Debt securities

     37,062       45,077       (8,015     (17.8     48,922  

Equity instruments

     18,907       14,237       4,670       32.8       14,497  

Loans and advances to customers

     11,987       8,747       3,240       37.0       9,504  

Loans and advances to central banks and credit institutions

     6,182       2,161       4,021       186.1       3,221  

Derivatives

     58,210       87,275       (29,065     (33.3     72,043  

Financial assets designated at fair value

     41,398       42,846       (1,448     (3.4     31,609  

Loans and advances to customers

     19,768       13,928       5,840       41.9       17,596  

Loans and advances to central banks and credit institutions

     16,796       24,810       (8,014     (32.3     10,069  

Other (debt securities an equity instruments)

     4,834       4,108       726       17.7       3,944  

Available-for-sale financial assets

     143,561       116,385       27,176       23.4       116,774  

Debt securities

     138,280       111,672       26,608       23.8       111,287  

Equity instruments

     5,281       4,713       568       12.1       5,487  

Loans and receivables

     908,053       842,878       65,175       7.7       840,004  

Debt securities

     15,473       13,672       1,801       13.2       13,237  

Loans and advances to customers

     829,466       760,781       68,685       9.0       763,370  

Loans and advances to central banks and credit institutions

     63,114       68,425       (5,311     (7.8     63,397  

Held-to-maturity investments

     13,789       4,820       8,969       186.1       14,468  

Investments in subsidaries, joint ventures and associates

     6,786       3,411       3,375       99.0       4,836  

Tangible assets

     22,797       26,314       (3,517     (13.4     23,286  

Intangible assets

     28,628       29,146       (518     (1.8     29,421  

o/w: goodwill

     26,070       26,541       (471     (1.8     26,724  

Other assets

     64,209       54,241       9,968       18.4       54,086  

Total assets

     1,445,260       1,342,906       102,354       7.6       1,339,125  

Liabilities and shareholders’ equity

          

Financial liabilities held for trading

     96,137       118,582       (22,445     (18.9     108,765  

Customer deposits

     15,839       8,755       7,084       80.9       9,996  

Debt securities issued

     0       —         0       —         —    

Deposits by central banks and credit institutions

     777       960       (183     (19.0     1,395  

Derivatives

     59,032       87,254       (28,222     (32.3     74,369  

Other

     20,489       21,613       (1,124     (5.2     23,005  

Financial liabilities designated at fair value

     53,789       48,548       5,241       10.8       40,263  

Customer deposits

     26,838       25,425       1,413       5.6       23,345  

Debt securities issued

     3,049       2,995       54       1.8       2,791  

Deposits by central banks and credit institutions

     23,900       20,127       3,773       18.7       14,127  

Other

     0       1       (1     (59.5     —    

Financial liabilities measured at amortized cost

     1,148,471       1,031,650       116,821       11.3       1,044,240  

Customer deposits

     721,659       637,723       83,936       13.2       657,770  

Debt securities issued

     220,678       227,991       (7,313     (3.2     226,078  

Deposits by central banks and credit institutions

     178,930       138,366       40,564       29.3       133,876  

Other

     27,204       27,570       (366     (1.3     26,516  

Liabilities under insurance contracts

     1,693       644       1,049       162.9       652  

Provisions

     15,877       15,174       703       4.6       14,459  

Other liabilities

     28,340       27,962       378       1.4       28,047  

Total liabilities

     1,344,305       1,242,560       101,745       8.2       1,236,426  

Shareholders’ equity

     107,565       103,637       3,928       3.8       105,977  

Capital stock

     7,291       7,217       74       1.0       7,291  

Reserves

     97,533       94,303       3,230       3.4       94,149  

Attributable profit to the Group

     3,616       2,911       705       24.2       6,204  

Less: dividends

     (875     (794     (81     10.2       (1,667

Accumulated other comprehensive income

     (18,797     (15,027     (3,770     25.1       (15,039

Minority interests

     12,188       11,736       452       3.8       11,761  

Total equity

     100,955       100,346       609       0.6       102,699  

Total liabilities and equity

     1,445,260       1,342,906       102,354       7.6       1,339,125  


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Balance sheet (including Banco Popular)

€ million

 

    31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17  

Assets

           

Cash, cash balances at central banks and other demand deposits

    67,545       65,368       63,717       76,454       74,804       83,691  

Financial assets held for trading

    151,550       157,497       152,814       148,187       143,109       132,348  

Debt securities

    50,060       45,077       41,233       48,922       46,944       37,062  

Equity instruments

    14,584       14,237       14,764       14,497       16,174       18,907  

Loans and advances to customers

    6,866       8,747       9,390       9,504       11,375       11,987  

Loans and advances to central banks and credit institutions

    3,397       2,161       3,671       3,221       3,449       6,182  

Derivatives

    76,643       87,275       83,756       72,043       65,167       58,210  

Financial assets designated at fair value

    48,771       42,846       45,158       31,609       46,026       41,398  

Loans and advances to customers

    13,884       13,928       15,433       17,596       17,865       19,768  

Loans and advances to central banks and credit institutions

    30,714       24,810       25,645       10,069       24,038       16,796  

Other (debt securities an equity instruments)

    4,173       4,108       4,080       3,944       4,123       4,834  

Available-for-sale financial assets

    118,298       116,385       113,947       116,774       118,195       143,561  

Debt securities

    113,656       111,672       109,241       111,287       112,946       138,280  

Equity instruments

    4,642       4,713       4,706       5,487       5,249       5,281  

Loans and receivables

    824,174       842,878       828,539       840,004       844,804       908,053  

Debt securities

    12,487       13,672       13,396       13,237       12,901       15,473  

Loans and advances to customers

    752,702       760,781       748,467       763,370       766,072       829,466  

Loans and advances to central banks and credit institutions

    58,985       68,425       66,676       63,397       65,831       63,114  

Held-to-maturity investments

    4,566       4,820       12,276       14,468       14,268       13,789  

Investments in subsidaries, joint ventures and associates

    3,350       3,411       3,481       4,836       5,275       6,786  

Tangible assets

    25,465       26,314       25,979       23,286       22,807       22,797  

Intangible assets

    28,693       29,146       28,748       29,421       29,645       28,628  

o/w: goodwill

    26,209       26,541       26,148       26,724       26,939       26,070  

Other assets

    51,788       54,241       54,879       54,086       53,023       64,209  

Total assets

    1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,445,260  

Liabilities and shareholders’ equity

           

Financial liabilities held for trading

    108,567       118,582       116,249       108,765       99,550       96,137  

Customer deposits

    9,570       8,755       5,943       9,996       10,649       15,839  

Debt securities issued

    —         —         —         —         —         0  

Deposits by central banks and credit institutions

    976       960       2,393       1,395       644       777  

Derivatives

    78,608       87,254       85,407       74,369       67,580       59,032  

Other

    19,413       21,613       22,506       23,005       20,677       20,489  

Financial liabilities designated at fair value

    63,404       48,548       47,149       40,263       56,606       53,789  

Customer deposits

    28,484       25,425       24,465       23,345       27,495       26,838  

Debt securities issued

    3,445       2,995       2,965       2,791       3,373       3,049  

Deposits by central banks and credit institutions

    31,474       20,127       19,718       14,127       25,738       23,900  

Other

    1       1       1       —         —         0  

Financial liabilities measured at amortized cost

    1,012,407       1,031,650       1,021,138       1,044,240       1,048,447       1,148,471  

Customer deposits

    632,573       637,723       637,031       657,770       667,642       721,659  

Debt securities issued

    218,143       227,991       225,709       226,078       218,019       220,678  

Deposits by central banks and credit institutions

    138,323       138,366       134,590       133,876       137,029       178,930  

Other

    23,368       27,570       23,808       26,516       25,757       27,204  

Liabilities under insurance contracts

    656       644       665       652       635       1,693  

Provisions

    14,292       15,174       14,883       14,459       14,411       15,877  

Other liabilities

    26,093       27,962       28,332       28,047       27,438       28,340  

Total liabilities

    1,225,419       1,242,560       1,228,416       1,236,426       1,247,087       1,344,305  

Shareholders’ equity

    103,264       103,637       105,221       105,977       107,706       107,565  

Capital stock

    7,217       7,217       7,217       7,291       7,291       7,291  

Reserves

    94,414       94,303       94,192       94,149       100,215       97,533  

Attributable profit to the Group

    1,633       2,911       4,606       6,204       1,867       3,616  

Less: dividends

    —         (794     (794     (1,667     (1,667     (875

Accumulated other comprehensive income

    (15,949     (15,027     (16,326     (15,039     (15,122     (18,797

Minority interests

    11,466       11,736       12,227       11,761       12,285       12,188  

Total equity

    98,781       100,346       101,122       102,699       104,869       100,955  

Total liabilities and equity

    1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,445,260  


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28 July 2017 1H’17 Earnings Presentation José Antonio Álvarez, CEO José García Cantera, CFO


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Important information Banco Santander, S.A. (“Santander”) cautions that this presentation contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”,“project”,“anticipate”,“should”,“intend”,“probability”,“risk”, “VaR”,“RORAC”,“RoRWA”,“TNAV”,“target”,“goal”,“objective”,“estimate”,“future” and similar expressions. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”)–under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements. Forward-looking statements speak only as of the date of this presentation and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. No investment activity should be undertaken on the basis of the information contained in this presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever. Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. 2


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Important Information The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries. In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this presentation includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. For further details on the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on July 4, 2017 (available on the Web page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com) and Item 3A of the Annual Report on Form 20-F for the year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission on March 31, 2017 (the “Form 20-F”). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements on Form 20-F and to our consolidated financial statements available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website (www.santander.com). 3


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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Strong strategic business fit at an attractive point in the cycle Acquisition in a core market In Spain, creating the leading bank in loans and deposits In Portugal, reinforcing our leadership Group targeted RoI year 3 Group efficiency improvement 13 – 14% ~ € 500 mill. Leading SME franchise in Spain already above before tax by 2020 The top player in SMEs Cost of Equity by 2019 Profitable and stable business across the cycle Opportunity to improve combined franchise Targeted impact from Banco Popular’s transaction Developing deeper customer relationships Wholesale funding cost reduction EPS TNAV per share accretive in 2019 accretive in 2018 At an attractive point in the cycle 5


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First measures taken after the acquisition The acquisition needs the authorisation, among others, of the EU Competition Authority. The integration and commercial activity are limited to this context Stabilise Popular’s operating liquidity and restore liquidity Customer deposits in Spain (€ billion) ratios: € 13 bn. of liquidity provided by Santander early in the morning on June 7 -28% +10% Changes in the Board of Directors Showing a 71 59 56 change of 51 Banco Popular’s first measures since June 7 trend since the acquisition date Appointment of new members to the following Committees Dec’16 May’17 7Jun’17 20Jul’17 Audit; Risk and Compliance; Remuneration; Appointments, Governance and Corporate Responsibility Loans in Spain (excluding real estate) (€ billion) Review of agreements and joint ventures Aliseda Servicios de Gestión Inmobiliaria (servicing): repurchase of 51%1 -4% -1% Stabilise Spanish business activity Similar Popular core business has sharply dropped in 2017 before acquisition. 73 70 70 pattern, 69 After the acquisition, it started to see a change of trend although it needs more Commercial action for retail customers time to recover Popular and Santander have decided to launch a commercial action aimed at building loyalty among their networks’ retail clients affected by Banco Popular’sresolution (the “Fidelity Action”)2 Dec’16 May’17 7Jun’17 20Jul’17 6 (1) It is expected to be completed in the third quarter of 2017. (2)To be launched after the acquisition has been authorised by the EU Competition Authority Note: Deposits excluding repos


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Impact on Grupo Santander from estimated* adjustments in Popular’s acquisition Estimated adjustment to Santander Equity (€ bn) Grupo Santander—Fully-loaded CET1 12.2 Santander FL CET1 dropped as Banco Popular 10.2 2.0 consolidated RWAs with negative equity -4.3 10.72% -7.2 9.58% -1.14% -0.7 -0.2 -0.2 Popular’s +AT1 Total Equity Loans Commercial Other Adjustment Equity as and T2 Equity deduction and real action adjustments to of June 6 pending adjustments estate Santander adjustments ** assets fair Equity CET1 Banco CET1 Jun’17 allocation value Jun’17 Popular’s including acquisition B. Popular 7 (*) In accordance with accounting regulation, the adjustments can be review during one year (**) Goodwill, intangibles, tax credit, other


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To reinforce Santander’s equity to cover the acquisition of Banco Popular, we have successfully completed a rights issue Capital increase of € 7,072 mill. Grupo Santander—Fully-loaded CET1 pro-forma Number of shares issued: 1,458 mill. Banco Popular’s acquisition and the rights issue have % share capital (pre-transaction): 10% a neutral net impact on our FL CET1 capital ratio Subscription price per share: € 4.85 10.72% +1.14% 10.72% 100% of the shares were subscribed 9.58% -1.14% 31st New shares included in the existing listing of Santander July S.A. shares on the Spanish stock exchanges The first interim dividend to be charged to 2017’s profit 4th will be paid on August 4. Holders of the new shares August issued in connection with the capital increase are CET1 Banco CET1 Jun’17 Rights CET1 Jun’17 entitled to the aforementioned interim dividend Jun’17 Popular’s including issue Pro-forma* acquisition B. Popular 8 (*) Including right issue completed on 27 July 2017


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Impact on Popular’s regulatory capital ratio Estimated Popular – Phase-in CET1 pro-forma Pre Santander Post Santander c.10.5% 9.1% Popular’s Popular’s regulatory capital ratio affected by Resolution an estimated negative impact in Popular’s P&L of c.€ 12bn. resulting from the Bank’s resolution The expected capital increase of c.€ 7bn. to be provided by Santander to restore Popular’s regulatory capital ratio -4.9 Phase-in Phase-in Expected Phase-in CET1 June 6 CET1 capital Pro-forma (regulatory ratio) adjusted increase CET1 9


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Grupo Santander including Popular P&L –1H’17 Group excl. Grupo Activity – J’17 Group excl. Grupo € mill. Popular Popular2 Santander € bill. Popular Popular Santander Gross income 23,939 139 24,078 Net loans 779 82 861 Operating expenses -11,095 -96 -11,191 Deposits 699 65 764 Net op. Income 12,844 43 12,887 Mutual funds 151 10 161 Loan-loss provisions -4,672 -8 -4,680 Customer funds 850 751 925 PBT 6,569 15 6,584 Attributable profit 3,605 11 3,616 EPS: € 0.235 € 0.236 NPL ratio: 3.55% 20.0% 5.37% RoTE: 11.7% 11.8% Coverage ratio: 73% 61%68% Efficiency: 46.3% 46.5% Cost of credit: 1.19% 0.10% 1.17% Non-material impact on P&L from Popular’s acquisition 10% Impact on loans and deposits from Popular’s acquisition 0.3% Banco Popular’s weight in the Total Group attributable profit2 8.5% Banco Popular weight in the Total Group 10 (1) In addition, pension funds, insurance premiums and managed portfolios amount of € 8 billion (2) Since 7 June


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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1H’17 Financial Highlights – Group excl. Popular 1H’17 / 1H’16 change Attributable profit € 3,605 mill.;+24% Strong profit growth Underlying att. profit* +11% (constant euros) Revenues’ increase consistent with our Net interest income1 +7% commercial strategy 1 Fee income +11% Improved capital adequacy and profitability level FL CET1 10.72% RoTE 11.7% Committed to generate value for shareholders EPS € 0.235; +23% TNAV/share € 4.15; +0.5% 12 (*) 1H’16 included capital gains from the disposal of the stake in Visa Europe and restructuring costs (1) % change in constant euros


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1H’17 Business Highlights – Group excl. Popular Jun’17 / Jun’16 change Selective growth: Loans +1% - Retail banking lending (+2%) Customer funds +8% - Demand deposits (+12%); mutual funds (+13%) Enhanced balance sheet quality NPL ratio 3.55%; -74 bp and low cost of credit Cost of credit 1.19%; 0 bp Loyal customers: 16.3 million Individuals +1.7 mill. +13% - Individuals: 14.9 million Companies +179k +14% - Companies: 1.4 million Digital customers: 23.0 million Digital +4.0 mill. +21% - Mobile: 12.1 million Mobile +4.0 mill. +50% 13 Note: Loans excluding repos. Customer funds: deposits excluding repos + marketed mutual funds. % change in constant euros


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Attributable profit rose driven by higher revenues, improved efficiency and positive dynamics in loan-loss provisions € million 1H’17 1H’16% /1H’16% /1H’16 Constant euros Gross income 23,939 21,485 11.4 7.0 Higher customer revenues Operating expenses -11,095 -10,384 6.8 3.8 Efficiency improvement driven by costs growing Net op. Income 12,844 11,100 15.7 10.0 below inflation rate and higher revenues Loan-loss provisions -4,672 -4,613 1.3 -5.7 Lower loan-loss provisions after decreasing for the third straight quarter PBT 6,569 5,510 19.2 15.7 Taxes -2,249 -1,725 30.4 26.9 Underlying attrib. profit 3,605 3,160 14.1 10.8 1 Strong and quality top line growth Non-recurring 0 -248 -100.0 -100.0 Attrib. Profit excl. Popular 3,605 2,911 23.8 20.3 Banco Popular profit 11 Non-material impact from Popular’s acquisition Group attrib. Profit 3,616 14 (1) 1H’16 included capital gains from the disposal of the stake in Visa Europe and restructuring costs


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Strong profit growth across the board – excl. Popular Underlying attributable profit Underlying attributable profit in core markets 1H’17 Constant € million € million and % change / 1H’16 in constant euros Brazil 1,244 +32% UK 824 +8% 1,847 1,784 1,758 1,730 1,682 SCF SCF 633 +18% 1,571 Spain 603 +17% Mexico 350 +26% Chile 297 +11% USA 244 -2% 1Q’16 2Q 3Q 4Q 1Q’17 2Q Portugal 233 +16% Argentina 193 +36% Underlying attributable profit Poland 142 0% € million 1,633 1,526 1,695 1,766 1,867 1,738 15 Note: Contribution to the SRF recorded in 2Q’16 (-€ 120 mill.) and 2Q’17 (-€ 146 mill.)


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Revenues rose in 8 of 10 markets driven by strong recurring customer revenues excl. Popular Gross income € million Net interest income 8,587 23,939 8,195 565 -52 7,846 22,367 1,059 +11% -4% +7% Fee income 2,914 2,651 2,681 +7% Other income* 654 548 538 1H’16 Net Fee income Other 1H’17 1Q’16 2Q 3Q 4Q 1Q’17 2Q Gross income interest income* Gross income income 16 (*) Other income includes gains on financial transactions, income from the equity accounted method, dividends and other operating results. Contribution to the SRF recorded in 2Q’16 and 2Q’17 Note: Constant euros


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Positive and balanced business volumes performance – excl. Popular Loan portfolio: growth supported by developing markets Customer funds: growth in 9 core markets Mature markets Developing markets Mature markets Developing markets Jun’17 € Billion YoY change Jun’17 € Billion YoY change Jun’17 € Billion YoY change Jun’17 € Billion YoY change Spain 152 -4% Poland 22 4% Spain 239 9% Poland 27 5% UK 235 -1% Brazil 73 7% UK 209 5% Brazil 103 18% USA 80 -6% Mexico 30 2% USA 64 -1% Mexico 40 7% SCF 89 8% Chile 36 3% SCF 35 8% Chile 33 8% Portugal 29 -4% Argentina 8 58% Portugal 32 2% Argentina 13 70% Other individuals, 11% Individuals demand deposits, 40% GCB, 9% Home mortgages, 36% GCB, 12% Loan portfolio Corporates, 12% Customer funds Corporates, 15% by businesses by businesses SMEs, 9% Individuals time deposits, 13% SMEs, 9% Consumer, 4% Consumer, 17% Individuals mutual funds, 13% 17 Note: Loans excluding repos. Customer funds: deposits excluding repos + marketed mutual funds. % change in constant euros


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Committed to improve efficiency and operational excellence. Cost-to-income ratio: 46% excl. Popular Active cost management 8 markets with costs flat or below inflation rate1 € million 1H’17 / 1H’16, % Nominal In real terms1 revenues vs. costs +3.8% Brazil 6.6 0.6 ? UK 1.1 -0.6? 11,095 SCF 3.2 -1.3? 10,693 -0.8% 1 Spain -4.0 -5.4? Mexico 10.9 6.6? Chile 3.0 0.2? Portugal -9.2 -10.3? USA 5.2 3.4 - Argentina 43.3 8.7? Poland -0.5 -1.3? 1H’16 1H’17 Corporate Centre -3.5 -4.9? Total Operating Total Operating expenses expenses Group 3.8 -0.8? 18 Note: Constant euros (1) Excluding inflation and perimeter


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Enhanced credit quality in most markets – excl. Popular Lower loan-loss provisions Credit quality ratios € million %, including Popular 75 Cost of credit1 74 73 73 73 1.19 1.19 Coverage ratio 4,954 -6% 68 4,672 5.37 NPL ratio 4.29 4.15 3.93 3.74 3.55 J’16 S’16 D’16 M’17 J’17 Banco Popular J’17 1H’16 1H’17 LLPs LLPs NPL ratio 20% Coverage ratio 61% 19 Note: Constant euros (1) Cost of credit excluding SC USA: Jun’16 0.84% and Jun’17 0.86% .


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Non-core real estate activity Santander Real Estate Activity Spain Santander including Popular1 Gross value Coverage Net value (€ billion) (%) (€ billion) Santander has a strong track record in reducing Real estate assets 27.1 59 11.1 non-performing assets management Foreclosed assets 23.5 64 8.5 Rental assets 3.6 29 2.6 RE non-performing loans (NPLs) 14.0 69 4.3 RE assets + RE non-perf. loans 41.1 63 15.4 Significant reduction 1H’17 vs. 1H’16: Real estate Amount from Plan to reduce Banco Popular’s real estate Net loans: assets: properties sold: exposure to insignificant levels over a period -43% -12% +34% of less than three years 20 (1) Santander Real estate Activity in Spain and Banco popular perimeter


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In 2Q’17 we continued to generate capital with neutral impact after Popular’s acquisition and Santander’s rights issue transaction FL CET1 (%) Including 10.72 June’17 Pro-forma* 10.55 10.66 10.72 Popular 9.58 Total capital ratio: 13.0% 14.2% -1.14 +1.14 Leverage ratio: 4.6% 5.0% We maintain our capital targets CET1 CET1 CET1 Banco CET1 Rights CET1 D’16 M’17 J’17 Popular J’17 issue J’17 acquisition including Pro-forma* B. Popular 21 (*) Including rights issue completed on 27 July 2017


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Delivering on our commitments: creating shareholder value – excl. Popular RoRWA (%) RoTE (%) 10.7 11.7 1.47 1.31 10.3 1.27 1H’16 1H’17 Underlying 1H’16 1H’17 Total TNAV per share (euros) EPS (euros) 0.235 4.13 4.15 0.208 0.191 1H’16 1H’17 J’16 J’17 22


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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Well diversified results between Europe and the Americas – excl. Popular Attributable profit 1H’17* Americas Europe Other Latam, Argentina, 4% 1% 49% UK, 17% 51% Chile, 6% Spain, 13% Brazil, 26% SCF, 13% Mexico, 7% USA, 5% Portugal, 5% Poland, 3% 24 (*) Excluding Corporate Centre, Banco Popular and Real Estate Activity Spain


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BRAZIL KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 2,503 4.6 5,025 14.2 Loyal customers (millions) 3.4 3.8 Fee income 909 2.7 1,843 20.4 Digital customers (millions) 5.5 7.4 Gross income 3,502 -0.6 7,219 18.5 NPL ratio (%) 6.11 5.36 Operating expenses -1,233 -1.0 -2,547 6.6 LLPs -852 -1.2 -1,762 -0.2 Cost of credit (%) 4.71 4.79 PBT 1,068 -0.6 2,203 47.3 Efficiency ratio (%) 39.2 35.3 Underlying att. profit 610 1.5 1,244 31.7 Non-recurring 0 — 0 — RoTE (%) 13.7 16.4 Attributable profit 610 1.5 1,244 31.7 (1) € million and % change in constant euros ACTIVITY Volumes in € billion We remain committed to continuously enhance our customer experience, Yield on loans while maintaining the strategic focus on improving profitability 103 16.72% 16.73% 16.63% 16.57% 16.37% NII growth driven by volumes and spreads, with solid contribution from liability 73 +10% plan. Fee income up backed by good dynamics in almost all fee income lines QoQ +1% Cost of deposits QoQ Focused on cost discipline and better efficiency +18% 9.37% 9.30% +7% 8.86% YoY 8.19% LLPs under control and lower cost of credit over the three previous quarters. YoY 6.83% NPL ratio falls over Jun’16 and remains lower than private sector banks’ ratios Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 25 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds


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UNITED KINGDOM KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 1,149 4.9 2,244 8.3 Loyal customers (millions) 4.0 4.2 Fee income 260 2.7 514 5.6 Digital customers (millions) 4.3 4.8 Gross income 1,544 7.9 2,976 9.1 NPL ratio (%) 1.47 1.23 Operating expenses -723 0.0 -1,446 1.1 LLPs -42 172.1 -57 -15.7 Cost of credit (%) 0.03 0.02 PBT 608 3.5 1,197 7.7 Efficiency ratio (%) 52.5 48.6 Underlying att. profit 408 -2.0 824 8.1 Non-recurring2 0 — 0 -100.0 RoTE (%) 9.9 11.1 Attributable profit 408 -2.0 824 -4.1 (1) € million and % change in constant euros (2) Including € 107m in 2Q16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Total retail C/A balances up by £1.5 bn YTD. Increased lending to UK Yield on loans companies of £0.7 bn YTD 235 209 3.30% 3.20% Revenues up: lower cost of deposits (1l2l3 World interest rate change) partially 3.08% 3.01% 2.96% offset by SVR attrition and new asset margin pressures 0% +1% QoQ QoQ Digital transformation supports operational e?ciency and customer experience Cost of deposits Credit quality remains strong in all loan books. Very low LLPs and cost of credit -1% +5% 1.20% 1.17% 0.87% 0.69% YoY YoY 0.66% Quarterly results impacted by higher conduct provisions. Strong revenue performance supported by NII and gains on financial transactions Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 26 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. 1H’16 RoTE was on an underlying basis


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SANTANDER CONSUMER FINANCE KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 877 -0.9 1,766 6.7 Active customers (millions) 17.6 19.6 Fee income 220 -5.0 451 -1.9 NPL ratio (%) 2.95 2.61 Gross income 1,099 -1.3 2,217 5.1 Operating expenses -485 -3.0 -987 3.2 Cost of credit (%) 0.55 0.37 LLPs -57 -5.8 -118 -36.6 PBT 522 1.4 1,040 17.3 Efficiency ratio (%) 45.4 44.5 Underlying att. profit 319 2.4 633 18.0 Non-recurring 0 — 0 -100.0 RoTE (%) 14.4 17.1 Attributable profit 319 2.4 633 12.6 (1) € million and % change in constant euros (2) Including € 25m in 2Q16 related to capital gains from the disposal of the stake in Visa Europe ACTIVITY High diversification and leadership in Europe Volumes in € billion Yield on loans Higher new lending in main countries, driven by auto loans (+10%) 89 +3% 5.59% 1H’17 profit up underpinned by higher NII and lower LLPs 5.44% QoQ 20 5.33% 5.32% 5.23% +7% Best-in-class profitability, and historically low NPLs and cost of credit / 1Q’17 +8% YoY +8% Main countries profit: Nordic countries (€ 175mill.); Germany (€ 151mill.) / 1H’16 and Spain (€ 115mill.) Loans New lending 2Q’16 3Q 4Q 1Q’17 2Q 1H’17 27 Note: % change in constant euros. Loans excluding repos. 1H’16 RoTE was on an underlying basis Excluding Santander Consumer UK profit, recorded in Santander UK results. Including it, 1H’17 underlying attributable profit: € 693 mill. (+14% / 1H’16); 2Q’17: € 350 mill. (+2% / 1Q’17)


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SPAIN – excl. Popular KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 749 0.4 1,496 -6.6 Loyal customers (millions) 1.2 1.6 Fee income 537 17.0 997 14.1 Digital customers (millions) 2.7 3.0 Gross income 1,351 -12.2 2,890 0.1 NPL ratio (%) 6.06 4.99 Operating expenses -806 1.0 -1,604 -4.0 LLPs -137 -16.2 -300 -16.7 Cost of credit (%) 0.45 0.33 PBT 344 -33.0 858 16.5 Efficiency ratio (%) 57.9 55.5 Underlying att. profit 241 -33.3 603 17.1 Non-recurring2 0 — 0 -100.0 RoTE (%) 9.0 10.5 Attributable profit 241 -33.3 603 101.9 (1) € million (2) Including -€ 216m in 2Q16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Growing loyalty: 1l2l3 Smart proposition launch for millennials (~90kC/Asince 239 Yield on loans launch); number of credit cards (+1 mill. YTD) with a turnover (+43% /1H’16) 2.14% In SMEs, good evolution in new lending /1H’16: commercial (+10%) and 2.06% 2.10% 2.04% 2.04% 152 +5% international business (+29%). GCBremains leader in the key League tables QoQ +1% Cost of deposits Attributable profit up YoY backed by higher fee income, cost control and lower QoQ provisions. Strong credit quality improvement +9% -4% YoY 0.44% 0.49% 0.47% 0.46% 0.46% In the quarter, attributable profit evolution affected by lower trading gains and YoY 2Q’16 3Q 4Q 1Q’17 2Q the contribution to SRF Loans Funds 28 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. 1H’16 RoTE was on an underlying basis


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ATTRIBUTABLE PROFIT (DETAIL BY MARKETS IN THE APPENDIX) Good performance in other markets: larger customer base, higher profits and better credit quality. Of note, was the Fed’s no objection to our Capital Plan in the US, including the payment of dividends for the first time since 2011 ? Focus on strategic commercial initiatives (Santander Plus, mortgages, credit cards) and significant investment in systems and infrastructure Mexico € 350 mill.; +26% ? 1H’17 profit up driven by NII (fuelled by loans and demand deposit growth, and higher interest rates) and fee income. Healthy credit quality ? Continuing the branch network transformation (WorkCafé). Launch of WorldMember Limited credit card, for high-income customers Chile € 297 mill.; +11% ? Profit up YoY boosted by commercial revenues, lower provisions and cost control. Improvement of all credit quality ratios ? Improving in regulatory expectations. No objection to our Capital Plan from the Federal Reserve US2 € 244 mill.; -2% ? SBNA: improving profitability by optimising the balance sheet and managing costs ? SC USA: continued focus on optimising the loans mix and improving Chrysler volumes ? Continued focus on commercial transformation and improvement of loyalty (rise in the 1|2|3 customer base reflected in more than 20% growth in loyal and digital customers) Portugal2 € 233 mill.; +16% ? Profit up YoY due to lower costs and release of provisions. Revenues decrease (impacted by ALCO portfolio sales). Significant NPL ratio drop (-279 bps YoY) ? Priority in the integration of Citibank’s retail business. Progressing as scheduled Argentina € 193 mill.; +36% ? Profit fuelled by the increase in commercial revenues and cost control offsetting the transformation plan and Citibank integration associated costs € 0% ? Loan growth fuelled by individuals and SMEs. Significant growth in demand accounts and funds Poland1 142 mill.; PBTincreased YoYspurred cost containment. +10% ? by NII, fee income, provisions and Profit affected by regulatory PBT: impacts 29 Note: % change over 1H’16 in constant euros (1) Underlying profit: excluding € 29m in 2Q’16 of capital gains from the disposal of the stake in Visa Europe and restructuring costs. Attributable profit down 17% YoY. (2) Excl. Popular


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CORPORATE CENTRE Higher losses due to cost of FX hedging and the issues to enhance the Group’s TLAC position. Corporate Centre expenses down 4% YoY Corporate Centre / Total Group (%) P&L € million 1H’16 1H’17 Operating expenses Attributable profit % change 1H’17/1H’16 NII -356 -407 29% Gains/Losses on FT -99 -200 -4% 23% Gains/Losses Operating expenses -246 -238 on FT 2.4% Provisions -63 -100 2.1% Tax and minority interests 48 -13 20% 23% Underlying attrib. Profit -729 -1,031 Non-recurring -186 0 1H’16 1H’17 1H’16 1H’17 Attributable profit -915 -1,031 Higher losses in NII due to more issues Financial transactions fell due to cost of hedging, offset by the positive FX impact in business areas Lower operating expenses YoY 30


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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Delivering on our commitments to reach our targets 1H’17 FY2016 2017 targets excl. Popular Loyal customers (Million) 15.2 16.3 17 Digital customers (Million) 20.9 23.0 25 Fee income1 8% 11% Increase Cost of credit 1.18% 1.19% Improve Cost to income 48.1% 46.3% Broadly stable 0.235 EPS (€ ) 0.41 (1st half) Increase DPS2 (€ ) 0.21 0.22 Increase FL CET1 10.55% 10.72% +40 bps organic per year 32 (1) % change (constant euros). (2) Total dividends charged to 2017’s earnings are subject to the Board and AGM approval. The Board already approved the first interim dividend for € 0.06 to be paid on 4 August


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In short, Loyal customers (million) Millennials customers proposition 16.3 17.0 18.6 13.8 15.2 12.6 Select Me – Women proposition 2014 2015 2016 Jun’17 2017 2018 Santander maintains a clear and consistent commercial strategy in Digital customers (million) transformation and digitalisation 30.0 23.0 25.0 16.6 20.9 Openbank becomes 14.1 first 100% digital Spanish bank 2014 2015 2016 Jun’17 2017 2018 In addition, we have reinforced US Spain Portugal Argentina Continued our leadership position qualitative in core markets positive progress for the company 33 Note: all figures excluding Popular


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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Appendix Other geographic markets results Global segments results Liquidity NPL and coverage ratios, and cost of credit Quarterly income statements Popular (P&L and balance sheet)


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Other geographic markets results 36


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MEXICO KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 663 0.6 1,287 14.3 Loyal customers (thousands) 1,482 1,829 Fee income 193 1.8 373 7.2 Digital customers (thousands) 1,045 1,694 Gross income 914 5.2 1,738 14.7 NPL ratio (%) 3.01 2.58 Operating expenses -361 7.1 -680 10.9 LLPs -246 -0.3 -479 14.7 Cost of credit (%) 2.96 3.01 PBT 301 7.0 568 21.8 Efficiency ratio (%) 40.5 39.1 Underlying att. profit 187 8.7 350 26.4 Non-recurring 0 — 0 — RoTE (%) 13.6 19.6 Attributable profit 187 8.7 350 26.4 (1) € million and % change in constant euros ACTIVITY Focus on strategic commercial initiatives (Santander Plus, mortgages, credit Volumes in € billion 40 Yield on loans cards) and significant investment in systems and infrastructure 30 11.79% 10.67% 11.28% Efforts made to attract payrolls from corporate customers 10.22% 10.21% +1% +4% QoQ QoQ Cost of deposits 1H’17 profit up driven by NII (fuelled by higher interest rates and loan and demand deposit growth) and fee income +2% +7% 2.67% 3.04% YoY YoY 1.76% 1.97% 2.30% Higher LLPs due to the sale of non-performing loan portfolios in 1H’17. Healthy credit quality (lower NPL ratio. Coverage rose to 114%) Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 37 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


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CHILE KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 489 5.5 974 3.9 Loyal customers (thousands) 567 613 Fee income 100 -2.5 207 11.4 Digital customers (thousands) 942 983 Gross income 644 4.3 1,288 5.6 NPL ratio (%) 5.28 5.00 Operating expenses -260 3.2 -524 3.0 LLPs -122 5.0 -244 -4.1 Cost of credit (%) 1.59 1.37 PBT 267 6.9 529 15.6 Efficiency ratio (%) 41.7 40.7 Underlying att. profit 149 5.9 297 11.2 Non-recurring 0 — 0 — RoTE (%) 17.2 17.9 Attributable profit 149 5.9 297 11.2 (1) € million and % change in constant euros ACTIVITY Focus on improving customer satisfaction and loyalty, mainly in medium-high Volumes in € billion Yield on loans income and SMEs segments 36 33 Continuing the branch network transformation (WorkCafé). Launch of 8.36% 7.86% 7.95% 7.51% 7.53% WorldMember Limited credit card, for high-income customers -1% +2% QoQ QoQ Cost of deposits Profit up YoY boosted by commercial revenues, lower provisions and cost control. In the quarter good performance in NII (volumes and spreads) and trading gains +3% +8% YoY YoY 2.18% 2.15% 2.21% 2.10% 1.94% Improvement in efficiency and all credit quality ratios Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 38 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


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UNITED STATES – excl. Popular KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 1,488 3.2 2,977 -4.1 Loyal customers (thousands) 271 307 Fee income 250 -5.3 523 -11.9 Digital customers (thousands) 696 839 Gross income 1,880 3.3 3,759 -5.4 NPL ratio (%) 2.24 2.64 Operating expenses -845 4.3 -1,682 5.2 LLPs -697 -11.0 -1,507 -6.6 Cost of credit (%) 3.77 3.65 PBT 314 61.8 513 -24.7 Efficiency ratio (%) 40.2 44.8 Underlying att. profit 149 60.8 244 -1.6 Non-recurring 0 — 0 —RoTE (%) 3.9 3.6 Attributable profit 149 60.8 244 -1.6 (1) € million and % change in constant euros ACTIVITY Received no objection to our Capital Plan from the Federal Reserve, including Volumes in € billion the payment of dividends for the first time since 2011 Santander Bank Santander Consumer USA Santander Bank (SBNA): improving profitability by optimising the balance 47 49 sheet and managing costs 46 -1% -1% SC USA: focus on optimising the loan mix and improving Chrysler volumes -6% QoQ QoQ 26 QoQ +1% P&L impacted YoY by mix change to a lower risk profile at SC, and higher QoQ personnel and legal expenses -9% -5% -5% -3% YoY YoY YoY Profit up for the second straight quarter, driven by lower provisions. Reduced YoY deposit cost and borrowing volumes to drive improvement of NIM Loans Funds Loans Managed assets 39 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. Santander Bank’s customers


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PORTUGAL – excl. Popular KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 167 -2.9 338 -8.7 Loyal customers (thousands) 540 670 Fee income 83 -7.4 172 4.5 Digital customers (thousands) 405 543 Gross income 265 -9.7 559 -9.6 NPL ratio (%) 10.46 7.67 Operating expenses -137 -1.4 -275 -9.2 LLPs 6 -45.3 16 — Cost of credit (%) 0.21 0.03 PBT 125 -16.9 276 5.2 Efficiency ratio (%) 49.1 49.3 Underlying att. profit 107 -14.4 233 15.8 Non-recurring 0 — 0 — RoTE (%) 14.1 13.9 Attributable profit 107 -14.4 233 15.8 (*) € million ACTIVITY Focus on commercial transformation and loyalty improvement (rise in 1|2|3 Volumes in € billion customers reflected in more than 20% growth in loyal and digital customers) 32 29 Yield on loans Continued gains in market share in new mortgages and new loans to corporates 0% +2% 2.01% 2.01% QoQ QoQ 1.94% 1.97% 1.90% Profit up YoY due to lower costs and provisions (given a near zero cost of credit). Revenues impacted by ALCO portfolio sales in 2016 -4% +2% Cost of deposits YoY YoY 0.51% Loan portfolio management behind the improved cost of credit and lower 0.41% 0.35% 0.30% 0.25% NPL ratio, after it peaked at 10.46% following Banif’s integration Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 40 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


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ARGENTINA KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 262 22.2 485 63.5 Loyal customers (thousands) 1,093 1,403 Fee income 165 12.4 317 50.6 Digital customers (thousands)* 1,414 1,642 Gross income 470 19.8 875 44.6 NPL ratio (%) 1.38 2.21 Operating expenses -269 25.8 -490 43.3 LLPs -42 50.4 -72 58.6 Cost of credit (%) 1.96 1.75 PBT 123 -18.0 279 36.8 Efficiency ratio (%) 56.5 56.0 Underlying att. profit 85 -17.7 193 36.4 Non-recurring 0 — 0 — RoTE (%) 31.8 32.5 Attributable profit 85 -17.7 193 36.4 (1) € million and % change in constant euros ACTIVITY Priority in the integration of Citibank’s retail business. Progressing as scheduled Volumes in € billion Yield on loans 13 Market share gain in loans. Deposits driven by savings and demand deposits 22.23% 20.54% 19.01% 18.44% 17.77% +8% Profit fuelled by the increase in commercial revenues and costs control 8 QoQ +15% offsetting the transformation plan and costs associated to Citibank’s integration Cost of deposits QoQ +70% 10.80% Cost of credit improvement YoY and comfortable coverage ratio (110%) +58% YoY 8.33% YoY 5.53% 4.72% 4.39% Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 41 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds (*) Excluding Citibank customers


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POLAND KEY DATA 1H’16 1H’17 P&L1 2Q’17 %1Q’17 1H’17 %1H’16 NII 231 3.9 449 10.5 Loyal customers (thousands) 1,309 1,343 Fee income 112 8.7 213 7.7 Digital customers (thousands) 1,950 2,025 Gross income 363 10.6 684 1.9 NPL ratio (%) 5.84 4.66 Operating expenses -150 0.7 -296 -0.5 LLPs -34 22.0 -60 -12.1 Cost of credit (%) 0.75 0.65 PBT 152 19.4 277 9.9 Efficiency ratio (%) 44.4 43.3 Underlying att. profit 83 36.8 142 0.1 Non-recurring2 0 — 0 -100.0 RoTE (%) 11.9 11.3 Attributable profit 83 36.8 142 -17.4 (1) € million and % change in constant euros (2) Including € 29m in 2Q16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Loan growth fuelled by individuals and SMEs. Significant growth in demand Yield on loans and savings accounts, and good performance in mutual funds’ sales 27 4.12% 3.99% 4.00% 4.02% 4.06% 22 PBT increased YoY spurred by NII, fee income, provisions and cost +1% containment. Profit affected by regulatory impacts3 +1% QoQ QoQ Cost of deposits Of note in the quarter was the good performance of NII and fee income registering acceleration of business. Also seasonal collection of dividends +4% +5% 0.95% YoY YoY 0.84% 0.83% 0.80% 0.81% Credit quality improvement: lower NPL ratio and cost of credit Loans Funds 2Q’16 3Q 4Q 1Q’17 2Q 42 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. 1H’16 RoTE was on an underlying basis (3) Tax on assets, contribution to BGF and new consideration of BFG as non-tax deductible


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OTHER LATIN AMERICAN COUNTRIES Attributable profit € million Uruguay Peru +18% 56 +1% 48 18 18 1H’16 1H’17 1H’16 1H’17 Focusing on loyalty, transactions and target segments Uruguay’s profit driven by higher revenues, cost control and lower provisions Peru’s profit affected by lower fee income due to minor public infrastructure expenditure 43 Note: Constant euros.


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Global segments results


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RETAIL BANKING ACTIVITY P&L1 2Q’17 %1Q’17 1H’17 %1H’16 € billion and % change in constant euros NII 8,096 4.0 16,044 7.0 Fee income 2,457 2.4 4,905 10.7 732 Gross income 10,883 2.8 21,689 8.6 680 Operating expenses -4,894 2.1 -9,782 4.6 +1% +2% QoQ QoQ LLPs -1,998 -8.1 -4,240 -4.0 PBT 3,244 10.1 6,235 17.8 +2% +7% Underl. attrib. Profit 1,961 10.8 3,755 15.9 YoY YoY Non-recurring2 0 — 0 -100.0 Loans Funds Attributable profit 1,961 10.8 3,755 16.4 (1) € million and % change in constant euros (2) In 2Q’16 capital gains from VISA Europe disposal and restructuring costs The retail banking model continued to be transformed into an increasingly Simple, Personal and Fair model Focused on three main priorities: customer loyalty, digital transformation and operational excellence Further development of the multi-channel model, centred on digital channels Progress in achieving our targets. 16.3 million loyal customers (+13% from June 2016) and 23.0 million digital customers (+21% from June 2016) 45 Note: Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


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GLOBAL CORPORATE BANKING GROSS INCOME P&L1 2Q’17 %1Q’17 1H’17 %1H’16 Constant € million NII 625 -2.8 1,281 4.5 TOTAL 2,850 +3% 2,940 Fee income 438 11.3 837 13.0 339 Capital & Other 373 -9% Gross income 1,374 -10.3 2,940 3.1 Operating expenses -488 1.3 -975 -1.2 Global Markets 868 +11% 967 LLPs -238 82.3 -370 -19.2 Financing PBT 643 -28.8 1,576 14.8 655 713 Customers Solutions & Advisory +9% +5% Underl. attrib. Profit 414 -30.0 1,024 15.5 Non-recurring2 0 — 0 -100.0 Global Transaction 953 -3% 921 Banking Attributable profit 414 -30.0 1,024 23.6 (1) € million and % change in constant euros (2) In 2Q’16 restructuring costs 1H’16 1H’17 Customer-centred strategy, underpinned by the Division’s global capacities and their interconnection with local units Benchmark positions in export finance, corporate lending and project finance, among others, in Europe and Latin America Attributable profit driven by strong and diversified customer revenues and lower LLPs 46


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SANTANDER REAL ESTATE ACTIVITY IN SPAIN ACTIVITY P&L € million 1H’17 1H’16 %1H’16 Balance sheet Coverage ratio € billion Jun’17 and change / Dec’16 Gross income -9 11 — 11.0 Operating expenses -100 -108 -7 2.7 9.9 -3 p.p. -1 p.p. 2.4 Sareb and Other Provisions -114 -112 2 1.3 57% 1.6 Metrovacesa 53% 1.6 1.3 Rentals Tax recovery 67 62 8 3.5 3.4 Net foreclosures 1.9 Attributable profit -144 -144 -0 1.2 Net loans Loans Net Dec’16 Jun´17 Foreclosures Reduction of non-core exposure continued at double digit (loans: -37% YTD; -43% YoY) Coverage ratio already adapted to the requirements of Appendix IX YoY profit comparison affected by the requirements of Appendix IX 47 Note: all figures excluding Popular


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Liquidity


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We made good headway YTD in our funding plan to enhance the Group’s TLAC position and optimise its cost of capital – Group excl. Popular Key liquidity ratios Funding plan—issuances Jan-Jun’17 Jun’17 Net Loan-to-Deposit ratio (LTD): 111% Group issuances € 15.8bn (~€ 10.2bn TLAC-eligible) Deposits + M/LT funding / net loans: 115% Diversified issuers Parent bank, SCF, UK and USA Liquidity Coverage Ratio (LCR)1: 146% Diversified currencies EUR, USD, GBP Comfortable liquidity position Focus on TLAC-eligible instruments, following (Group and subsidiaries) our decentralised liquidity and funding model 49 (1) Provisional data


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NPL, coverage ratios and cost of credit


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NPL ratio % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 Continental Europe 7.08 6.84 6.43 5.92 5.62 5.11 Spain 6.36 6.06 5.82 5.41 5.22 4.99 Santander Consumer Finance 3.28 2.95 2.86 2.68 2.62 2.61 Poland 5.93 5.84 5.71 5.42 5.20 4.66 Portugal 8.55 10.46 9.40 8.81 8.47 7.67 United Kingdom 1.49 1.47 1.47 1.41 1.31 1.23 Latin America 4.88 4.98 4.94 4.81 4.50 4.44 Brazil 5.93 6.11 6.12 5.90 5.36 5.36 Mexico 3.06 3.01 2.95 2.76 2.77 2.58 Chile 5.45 5.28 5.12 5.05 4.93 5.00 USA 2.19 2.24 2.24 2.28 2.43 2.64 Operating Areas 4.36 4.32 4.19 3.95 3.77 3.57 Total Group 4.33 4.29 4.15 3.93 3.74 3.55 NOTE. In June 2017, including Popular: Total Group: 5.37% 51


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Coverage ratio % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 Continental Europe 65.4 61.3 61.3 60.0 60.6 58.7 Spain 50.2 47.6 47.6 48.3 49.1 46.0 Santander Consumer Finance 111.9 110.6 110.7 109.1 108.9 106.5 Poland 67.0 65.8 68.9 61.0 61.2 67.5 Portugal 87.7 61.9 57.8 63.7 61.7 59.8 United Kingdom 36.5 36.5 36.0 32.9 33.8 32.6 Latin America 79.7 81.4 84.5 87.3 90.5 89.1 Brazil 83.7 85.3 89.3 93.1 98.1 95.5 Mexico 97.5 102.3 101.9 103.8 104.8 113.8 Chile 54.6 55.5 58.1 59.1 58.9 58.2 USA 221.1 220.6 216.2 214.4 202.4 183.1 Operating Areas 73.3 72.0 72.8 73.5 74.6 72.6 Total Group 74.0 72.5 72.7 73.8 74.6 72.7 NOTE. In June 2017, including Popular: Total Group: 67.7% 52


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Non-performing loans and loan-loss allowances (Ex-Popular). June 2017 Non-performing loans Loan-loss allowances 100%: € 29,745 mill. 100%: € 21,625 mill. Other, 10% Other, 8% Spain, 19% Spain, 29% USA, 7% USA, 18% Chile, 6% Mexico, 3% SCF*, 12% Chile, 5% SCF*, 8% Poland, 3% Brazil, 15% Mexico, 4% Portugal, Poland, 4% Brazil, 20% 6% UK, 10% Portugal, UK, 5% 8% 53 Percentage over Group’s total (*) Excluding SCF UK


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Cost of credit % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 Continental Europe 0.60 0.51 0.46 0.44 0.38 0.37 Spain 0.54 0.45 0.41 0.37 0.33 0.33 Santander Consumer Finance 0.64 0.55 0.49 0.47 0.39 0.37 Poland 0.82 0.75 0.76 0.70 0.66 0.65 Portugal 0.28 0.21 0.17 0.18 0.07 0.03 United Kingdom 0.01 0.03 0.05 0.02 0.03 0.02 Latin America 3.39 3.41 3.42 3.37 3.36 3.37 Brazil 4.63 4.71 4.87 4.89 4.84 4.79 Mexico 2.95 2.96 2.86 2.86 2.94 3.01 Chile 1.58 1.59 1.55 1.43 1.42 1.37 USA 3.85 3.77 3.80 3.68 3.63 3.65 Operating Areas 1.24 1.20 1.20 1.19 1.18 1.19 Total Group 1.22 1.19 1.19 1.18 1.17 1.19 NOTE. In June 2017, including Popular: Total Group: 1.17% 54


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Quarterly income statements


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Grupo Santander € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 10,021 10,119 10,395 10,734 11,246 11,382 20,140 22,628 Gross income 10,730 10,755 11,080 11,288 12,029 11,910 21,485 23,939 Operating expenses (5,158) (5,227) (5,250) (5,453) (5,543) (5,552) (10,384) (11,095) Net operating income 5,572 5,528 5,831 5,835 6,486 6,358 11,100 12,844 Net loan-loss provisions (2,408) (2,205) (2,499) (2,406) (2,400) (2,272) (4,613) (4,672) Other (433) (544) (392) (591) (775) (828) (977) (1,603) Underlying profit before taxes 2,732 2,779 2,940 2,838 3,311 3,258 5,510 6,569 Underlying consolidated profit 1,922 1,864 2,036 2,072 2,186 2,133 3,785 4,320 Underlying attributable profit 1,633 1,526 1,695 1,766 1,867 1,738 3,160 3,605 Net capital gains and provisions* — (248) — (169) — — (248) —Attributable profit (Ex-Popular) 1,633 1,278 1,695 1,598 1,867 1,738 2,911 3,605 Popular 11 11 Attributable profit 1,633 1,526 1,695 1,766 1,867 1,749 3,160 3,616 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA 56 Note: all figures excluding Popular


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Grupo Santander Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 10,508 10,496 10,618 10,876 11,127 11,501 21,004 22,628 Gross income 11,217 11,150 11,323 11,424 11,900 12,039 22,367 23,939 Operating expenses (5,330) (5,363) (5,344) (5,519) (5,493) (5,602) (10,693) (11,095) Net operating income 5,887 5,787 5,978 5,905 6,407 6,437 11,674 12,844 Net loan-loss provisions (2,604) (2,350) (2,588) (2,448) (2,366) (2,306) (4,954) (4,672) Other (473) (568) (388) (598) (766) (837) (1,040) (1,603) Underlying profit before taxes 2,810 2,869 3,002 2,858 3,275 3,294 5,679 6,569 Underlying consolidated profit 1,984 1,923 2,079 2,093 2,164 2,156 3,907 4,320 Underlying attributable profit 1,682 1,571 1,730 1,785 1,847 1,758 3,253 3,605 Net capital gains and provisions* — (258) 3 (161) — — (258) —Attributable profit (Ex-Popular) 1,682 1,313 1,733 1,624 1,847 1,758 2,996 3,605 Popular 11 11 Attributable profit 1,682 1,313 1,733 1,624 1,847 1,769 2,996 3,616 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA 57 Note: all figures excluding Popular


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Spain € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,243 1,232 1,185 1,198 1,206 1,287 2,475 2,493 Gross income 1,543 1,343 1,398 1,324 1,539 1,351 2,886 2,890 Operating expenses (837) (834) (824) (802) (798) (806) (1,671) (1,604) Net operating income 706 509 574 522 741 545 1,215 1,286 Net loan-loss provisions (231) (129) (140) (85) (163) (137) (360) (300) Other (37) (82) (51) (97) (64) (64) (119) (129) Underlying profit before taxes 438 298 382 340 514 344 736 858 Underlying consolidated profit 312 213 274 243 367 246 525 613 Underlying attributable profit 307 208 270 237 362 241 515 603 Net capital gains and provisions* — (216) — — — — (216) —Attributable profit 307 (8) 270 237 362 241 299 603 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 58 Note: all figures excluding Popular


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Santander Consumer Finance € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,041 1,061 1,099 1,052 1,121 1,096 2,102 2,217 Gross income 1,045 1,051 1,106 1,060 1,118 1,099 2,097 2,217 Operating expenses (483) (468) (467) (486) (502) (485) (951) (987) Net operating income 562 583 639 574 616 614 1,145 1,230 Net loan-loss provisions (114) (70) (116) (87) (61) (57) (184) (118) Other (39) (41) (36) (52) (37) (35) (80) (72) Underlying profit before taxes 410 472 487 434 518 522 881 1,040 Underlying consolidated profit 293 324 346 319 370 382 617 752 Underlying attributable profit 251 282 291 269 314 319 533 633 Net capital gains and provisions* — 25 — — — — 25 —Attributable profit 251 307 291 269 314 319 558 633 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe 59


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Santander Consumer Finance Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,049 1,066 1,102 1,051 1,118 1,099 2,115 2,217 Gross income 1,053 1,056 1,109 1,059 1,116 1,102 2,109 2,217 Operating expenses (487) (470) (468) (486) (501) (486) (956) (987) Net operating income 567 586 641 573 615 615 1,153 1,230 Net loan-loss provisions (115) (71) (117) (87) (61) (57) (186) (118) Other (39) (42) (36) (52) (37) (35) (80) (72) Underlying profit before taxes 413 474 489 434 517 524 887 1,040 Underlying consolidated profit 295 326 347 319 369 383 621 752 Underlying attributable profit 254 283 292 269 313 320 537 633 Net capital gains and provisions* — 26 (0) (0) — — 26 —Attributable profit 254 309 292 269 313 320 562 633 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe 60


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Poland € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 292 298 321 323 318 343 590 661 Gross income 311 345 330 329 321 363 656 684 Operating expenses (145) (146) (149) (139) (146) (150) (291) (296) Net operating income 166 199 181 190 175 212 365 387 Net loan-loss provisions (33) (34) (43) (35) (27) (34) (67) (60) Other (22) (29) (6) (25) (23) (27) (51) (50) Underlying profit before taxes 111 136 132 129 125 152 246 277 Underlying consolidated profit 88 108 100 91 86 120 196 206 Underlying attributable profit 64 75 69 63 59 83 139 142 Net capital gains and provisions* — 29 — — — — 29 —Attributable profit 64 104 69 63 59 83 168 142 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 61


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Poland PLN million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,275 1,301 1,391 1,412 1,374 1,449 2,576 2,823 Gross income 1,357 1,507 1,430 1,440 1,386 1,532 2,863 2,918 Operating expenses (632) (638) (647) (609) (630) (634) (1,270) (1,264) Net operating income 724 869 783 831 756 898 1,593 1,653 Net loan-loss provisions (144) (149) (186) (153) (116) (142) (294) (258) Other (97) (126) (25) (111) (100) (112) (223) (213) Underlying profit before taxes 483 593 573 566 539 644 1,076 1,183 Underlying consolidated profit 384 471 434 399 372 506 855 878 Underlying attributable profit 281 327 300 277 257 351 607 608 Net capital gains and provisions* — 128 (0) 0 — — 128 —Attributable profit 281 455 300 277 257 351 736 608 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 62


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Portugal € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 273 262 260 251 261 249 535 510 Gross income 337 281 287 304 294 265 618 559 Operating expenses (154) (149) (142) (143) (139) (137) (303) (275) Net operating income 183 132 145 161 155 128 315 283 Net loan-loss provisions (22) (6) (16) (9) 10 6 (29) 16 Other (2) (21) (5) (5) (14) (9) (23) (23) Underlying profit before taxes 158 104 124 146 151 125 263 276 Underlying consolidated profit 122 81 93 106 126 108 202 234 Underlying attributable profit 121 80 92 106 125 107 201 233 Net capital gains and provisions — — — — — — — —Attributable profit 121 80 92 106 125 107 201 233 63 Note: all figures excluding Popular


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United Kingdom € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,434 1,393 1,302 1,307 1,349 1,409 2,827 2,758 Gross income 1,513 1,501 1,377 1,425 1,432 1,544 3,014 2,976 Operating expenses (794) (788) (703) (683) (723) (723) (1,581) (1,446) Net operating income 719 713 675 742 709 821 1,433 1,529 Net loan-loss provisions (7) (68) (44) 61 (15) (42) (74) (57) Other (59) (71) (85) (124) (105) (171) (130) (276) Underlying profit before taxes 654 574 545 679 588 608 1,228 1,197 Underlying consolidated profit 462 401 370 483 423 414 863 837 Underlying attributable profit 453 390 364 474 416 408 843 824 Net capital gains and provisions* — 107 — (137) — — 107 —Attributable profit 453 497 364 338 416 408 950 824 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe and restructuring costs in 4Q16 PPI 64


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United Kingdom £ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,105 1,096 1,108 1,133 1,160 1,213 2,201 2,373 Gross income 1,166 1,180 1,172 1,234 1,231 1,329 2,346 2,560 Operating expenses (611) (619) (599) (594) (622) (622) (1,231) (1,244) Net operating income 554 561 573 640 609 706 1,115 1,316 Net loan-loss provisions (5) (53) (37) 48 (13) (36) (58) (49) Other (45) (56) (71) (104) (90) (147) (101) (237) Underlying profit before taxes 504 452 465 583 506 524 956 1,029 Underlying consolidated profit 356 316 316 414 364 356 672 720 Underlying attributable profit 349 307 311 407 358 351 656 709 Net capital gains and provisions* — 83 2 (110) — — 83 —Attributable profit 349 390 313 297 358 351 739 709 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe and restructuring costs in 4Q16 PPI 65


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Brazil € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 2,365 2,583 2,899 3,155 3,455 3,413 4,948 6,868 Gross income 2,381 2,703 3,050 3,187 3,717 3,502 5,083 7,219 Operating expenses (947) (1,046) (1,177) (1,305) (1,314) (1,233) (1,993) (2,547) Net operating income 1,434 1,657 1,873 1,882 2,403 2,269 3,091 4,672 Net loan-loss provisions (720) (753) (951) (953) (910) (852) (1,473) (1,762) Other (177) (193) (134) (193) (358) (349) (370) (707) Underlying profit before taxes 536 711 788 736 1,135 1,068 1,248 2,203 Underlying consolidated profit 399 481 544 575 713 689 880 1,402 Underlying attributable profit 359 429 488 510 634 610 788 1,244 Net capital gains and provisions — — — — — — — —Attributable profit 359 429 488 510 634 610 788 1,244 66


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Brazil R$ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 10,161 10,216 10,500 11,271 11,561 12,036 20,377 23,597 Gross income 10,227 10,708 11,067 11,364 12,438 12,367 20,936 24,805 Operating expenses (4,068) (4,138) (4,266) (4,671) (4,397) (4,355) (8,207) (8,752) Net operating income 6,159 6,570 6,801 6,693 8,041 8,013 12,729 16,053 Net loan-loss provisions (3,093) (2,972) (3,473) (3,398) (3,045) (3,008) (6,066) (6,053) Other (762) (763) (457) (686) (1,198) (1,231) (1,524) (2,430) Underlying profit before taxes 2,304 2,835 2,870 2,609 3,798 3,773 5,139 7,571 Underlying consolidated profit 1,716 1,908 1,979 2,055 2,386 2,431 3,624 4,817 Underlying attributable profit 1,540 1,704 1,774 1,821 2,121 2,152 3,245 4,273 Net capital gains and provisions — — — — — — — —Attributable profit 1,540 1,704 1,774 1,821 2,121 2,152 3,245 4,273 67


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Mexico € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 767 768 767 794 804 856 1,536 1,660 Gross income 792 786 796 828 824 914 1,578 1,738 Operating expenses (322) (317) (311) (325) (319) (361) (639) (680) Net operating income 470 469 486 503 505 553 939 1,058 Net loan-loss provisions (221) (214) (194) (203) (233) (246) (435) (479) Other (6) (11) (5) (8) (4) (6) (18) (11) Underlying profit before taxes 243 244 288 293 267 301 486 568 Underlying consolidated profit 187 192 223 217 211 238 379 448 Underlying attributable profit 143 146 172 169 163 187 289 350 Net capital gains and provisions — — — — — — — —Attributable profit 143 146 172 169 163 187 289 350 68


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Chile € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 509 534 561 613 592 589 1,043 1,181 Gross income 556 577 616 672 645 644 1,133 1,288 Operating expenses (235) (237) (249) (265) (264) (260) (472) (524) Net operating income 321 339 368 407 381 383 661 765 Net loan-loss provisions (109) (127) (146) (131) (122) (122) (237) (244) Other 1 (1) 6 (35) 2 7 1 9 Underlying profit before taxes 213 211 228 241 261 267 425 529 Underlying consolidated profit 173 181 187 195 214 218 354 432 Underlying attributable profit 122 126 129 137 147 149 248 297 Net capital gains and provisions — — — — — — — —Attributable profit 122 126 129 137 147 149 248 297 70


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Chile Ch$ billion 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 393 409 414 441 413 430 802 843 Gross income 430 441 455 484 450 470 871 920 Operating expenses (182) (182) (184) (191) (184) (190) (363) (374) Net operating income 248 260 272 293 266 280 508 546 Net loan-loss provisions (84) (98) (108) (94) (85) (89) (182) (174) Other 1 (0) 5 (26) 1 5 1 6 Underlying profit before taxes 165 162 169 173 182 195 327 378 Underlying consolidated profit 134 138 138 140 149 159 272 308 Underlying attributable profit 94 96 95 98 103 109 190 212 Net capital gains and provisions — — — — — — — —Attributable profit 94 96 95 98 103 109 190 212 71


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United States € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 1,831 1,755 1,724 1,708 1,763 1,738 3,587 3,500 Gross income 1,968 1,888 1,867 1,809 1,879 1,880 3,856 3,759 Operating expenses (777) (774) (784) (864) (837) (845) (1,551) (1,682) Net operating income 1,191 1,114 1,083 946 1,042 1,035 2,305 2,077 Net loan-loss provisions (861) (704) (776) (867) (811) (697) (1,565) (1,507) Other (66) (13) (3) (8) (32) (24) (79) (57) Underlying profit before taxes 264 397 304 71 199 314 661 513 Underlying consolidated profit 160 253 213 54 138 235 414 373 Underlying attributable profit 82 159 141 14 95 149 240 244 Net capital gains and provisions* — — — (32) — — — —Attributable profit 82 159 141 (19) 95 149 240 244 (*).- Including: in 4Q16 restatement Santander Consumer USA 72 Note: all figures excluding Popular


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United States $ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 2,018 1,983 1,925 1,838 1,877 1,912 4,001 3,788 Gross income 2,168 2,133 2,085 1,945 2,001 2,068 4,302 4,069 Operating expenses (856) (874) (875) (932) (891) (929) (1,730) (1,821) Net operating income 1,312 1,259 1,210 1,013 1,109 1,138 2,572 2,248 Net loan-loss provisions (949) (797) (867) (935) (863) (768) (1,746) (1,631) Other (72) (16) (3) (8) (34) (27) (88) (61) Underlying profit before taxes 291 446 340 69 212 343 737 555 Underlying consolidated profit 177 285 238 54 147 257 462 403 Underlying attributable profit 90 178 157 12 101 163 268 264 Net capital gains and provisions* — — — (36) — — — —Attributable profit 90 178 157 (24) 101 163 268 264 (*).- Including: in 4Q16 restatement Santander Consumer USA 73 Note: all figures excluding Popular


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Corporate Centre € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income (173) (192) (201) (204) (198) (223) (366) (421) Gross income (223) (244) (316) (282) (341) (340) (468) (681) Operating expenses (126) (120) (104) (99) (119) (118) (246) (238) Net operating income (349) (365) (421) (381) (460) (458) (714) (919) Net loan-loss provisions 1 (5) 5 0 (5) (11) (3) (16) Other (5) (55) (59) 44 (32) (53) (60) (84) Underlying profit before taxes (353) (424) (474) (337) (497) (522) (777) (1,018) Underlying consolidated profit (317) (418) (414) (298) (471) (561) (735) (1,032) Underlying attributable profit (311) (418) (412) (299) (468) (563) (729) (1,031) Net capital gains and provisions* — (186) — — — — (186) —Attributable profit (311) (604) (412) (299) (468) (563) (915) (1,031) (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 74


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Banco Popular (P&L and balance sheet) 75


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Popular income statement in Grupo Santander* € million 2Q 17 Net interest income 109 Net fee income 31 Gains (losses) on financial transactions (1) Other operating income 0 Gross income 139 Operating (96) expenses General (87) administrative expenses Personnel (45) (42) Other general administrative expenses Depreciation and amortisation (9) Net operating income 43 Net loan-loss provisions (8) Other income (20) Underlying profit before taxes 15 Tax on profit (5) Underlying profit from continuing operations 11 Net profit from discontinued operations — Underlying consolidated profit 11 Minority interests — Underlying attributable profit to the Group 11 Net capital gains and provisions — Attributable profit to the Group 11 76 (*) From 7 June


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Popular Balance sheet—30 June 2017 € million Customer loans 82,589 Cash, central banks and credit institutions 12,538 Debt 19,394 securities o/w: available for sale 17,929 Other financial assets 1,971 Other assets 15,224 Total assets 131,716 Customer deposits 64,814 Central banks and credit institutions 47,137 Debt securities issued 11,915 Other financial liabilities 2,596 Other liabilities 5,262 Total liabilities 131,723 Total equity (7) Other 18,121 managed and marketed customer funds 10,003 Mutual funds 4,737 Pension funds Managed portfolios and insurance premiums 3,381 77


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Income statement Grupo Santander (with Popular)


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Grupo Santander (including Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 10,021 10,119 10,395 10,734 11,246 11,522 20,140 22,768 Gross income 10,730 10,755 11,080 11,288 12,029 12,049 21,485 24,078 Operating expenses (5,158) (5,227) (5,250) (5,453) (5,543) (5,648) (10,384) (11,191) Net operating income 5,572 5,528 5,831 5,835 6,486 6,401 11,100 12,887 Net loan-loss provisions (2,408) (2,205) (2,499) (2,406) (2,400) (2,280) (4,613) (4,680) Other (433) (544) (392) (591) (775) (848) (977) (1,623) Underlying profit before taxes 2,732 2,779 2,940 2,838 3,311 3,273 5,510 6,584 Underlying consolidated profit 1,922 1,864 2,036 2,072 2,186 2,144 3,785 4,330 Underlying attributable profit 1,633 1,526 1,695 1,766 1,867 1,749 3,160 3,616 Net capital gains and provisions* — (248) — (169) — — (248) —Attributable profit 1,633 1,278 1,695 1,598 1,867 1,749 2,911 3,616 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA 79


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Grupo Santander (including Popular) Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 1H ‘16 1H ‘17 NII + Fee income 10,508 10,496 10,618 10,876 11,127 11,641 21,004 22,768 Gross income 11,217 11,150 11,323 11,424 11,900 12,178 22,367 24,078 Operating expenses (5,330) (5,363) (5,344) (5,519) (5,493) (5,698) (10,693) (11,191) Net operating income 5,887 5,787 5,978 5,905 6,407 6,480 11,674 12,887 Net loan-loss provisions (2,604) (2,350) (2,588) (2,448) (2,366) (2,314) (4,954) (4,680) Other (473) (568) (388) (598) (766) (857) (1,040) (1,623) Underlying profit before taxes 2,810 2,869 3,002 2,858 3,275 3,309 5,679 6,584 Underlying consolidated profit 1,984 1,923 2,079 2,093 2,164 2,167 3,907 4,330 Underlying attributable profit 1,682 1,571 1,730 1,785 1,847 1,769 3,253 3,616 Net capital gains and provisions* — (258) 3 (161) — — (258) —Attributable profit 1,682 1,313 1,733 1,624 1,847 1,769 2,996 3,616 (*).- Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA 80


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Content Banco Popular acquisition Group performance 1H’17 Business areas performance 1H’17 Concluding remarks Appendix Glossary


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Glossary -Acronyms AFS: Available for sale P&L: Profit and loss Bn: Billion RoRWA: Return on risk-weighted assets CET1: Common equity tier 1 RWA: Risk-weighted assets C&I: Commercial and Industrial RoTE: Return on tangible equity DGF: Deposit guarantee fund SCF: Santander Consumer Finance FL: Fully-loaded SC USA: Santander Consumer USA EPS: Earning per share SGCB: Santander Global Corporate Banking GoFT: Gains on financial transactions SMEs: Small and Medium Enterprises LTV: Loan to Value SRF: Single Resolution Fund LLPs: Loan-loss provisions ST: Short term MXN: Mexican Pesos SVR: Standard variable rate NII: Net interest income TNAV: Tangible net asset value NIM: Net interest margin UF: Unidad de fomento (Chile) NPL: Non-performing loans y-o-y: Year on Year n.m.: Non meaningful UK: United Kingdom PBT: Profit before tax US: United States 82


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Glossary – definitions PROFITABILITY AND EFFICIENCY RoTE: Return on tangible capital: Group attributable profit / average of: net equity (excluding minority interests) – intangible assets (including goodwill) RoRWA: Return on risk-weighted assets: consolidated profit / average risk-weighted assets Efficiency: Operating expenses / gross income. Operating expenses defined as general administrative expenses + amortisations CREDIT RISK NPL ratio: Non-performing loans and customer advances, customer guarantees and contingent liabilities / total risk. Total risk is defined as: normal and non-performing balances of customer loans and advances, customer guarantees and contingent liabilities NPL coverage ratio: Provisions to cover losses due to impairment of customer loans and advances, customer guarantees and contingent liabilities / non-performing balances of customer loans and advances, customer guarantees and contingent liabilities Cost of credit: Provisions to cover losses due to impairment of loans in the last 12 months / average customer loans and advances of the last 12 months CAPITALISATION Tangible net asset value per share – TNAV: Tangible stockholders’ equity / number of shares (excluding treasury shares). Tangible stockholders’ equity calculated as shareholders equity + accumulated other comprehensive income—goodwill—intangible assets Notes: 1) The averages for the RoTE and RoRWA denominators are calculated on the basis of four months from March to June in the case of second quarter figures and seven months from December to June in the case of first half figures. 2) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoTE is the annualised underlying attributable profit (excluding non-recurring results), to which are added non-recurring results without annualising them. 3) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoRWA is the consolidated annualised result (excluding non-recurring results), to which is added non-recurring results without annualising them. 4) The risk-weighted assets included in the RoRWA denominator are calculated in accordance with the criteria defined by the Capital Requirements Regulation (CRR). 83


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Thank you Our purpose is to help people and businesses prosper. Our culture is based on the belief that everything we do should be


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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

   

Banco Santander, S.A.

Date: July 31, 2017     By:   /s/ José García Cantera
     

Name: José García Cantera

     

Title:   Chief Financial Officer