Table of Contents

 

 

FORM 6-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16 of

the Securities Exchange Act of 1934

For the month of October, 2017

Commission File Number: 001-12518

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F   ☒            Form 40-F  ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ☐            No  ☒

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ☐            No  ☒

 

 

 


Table of Contents

Banco Santander, S.A.

TABLE OF CONTENTS

 

Item

   
1   Press Release regarding Third Quarter 2017 Results
2   January - September 2017 Financial Report
3   Financial Information for January - September 2017
4   Third Quarter 2017 Earnings Presentation
5   Business Performance Summary

 


Table of Contents

Item 1

 

LOGO

  

 

Santander attributable profit for first nine months of 2017 reaches €5,077 million - up 10% after €515 million of one-off items

Underlying profit before tax was €10,175 million - up 19% in constant euros

Madrid, 26 October 2017 - PRESS RELEASE

 

During the third quarter alone, and excluding one-off items, the Group generated a profit of €1,976 million, up 17% (+20% in constant euros) year-on-year. Including one-off items the Group generated €1,461 million in attributable profit in the third quarter, down 14%. One-off items during the quarter include previously announced integration costs relating to Banco Popular.

 

The Group continues to be well diversified across both developed and developing markets with underlying profit increasing in 9 of the Group’s 10 core markets.

 

Excluding the acquisition of Banco Popular, the Group added 1.7 million loyal customers over the past year, with lending and customer funds increasing by 1% and 8% respectively in constant euros.

 

During the first nine months of 2017 income increased by 10% year-on-year in constant euros with revenues increasing in eight of the Group’s ten core markets.

 

The Group’s fully loaded common equity tier 1 (CET1) capital ratio increased by 8bp in the quarter to 10.80%. Excluding one-off items the CET1 ratio would have increased to 10.86%.

 

The non-performing loan (NPL) ratio reduced by 113bps to 4.24% in the quarter, due primarily to the agreement to sell the €30 billion Popular real estate asset portfolio. Excluding Popular the NPL ratio reduced to 3.51%.

 

The Group continues to deliver on its commitment to increase tangible net asset value per share, which grew by 2% during the quarter to €4.20, and reiterates its target to deliver double digit earnings per share (EPS) growth by 2018.

Banco Santander Group Executive Chairman, Ana Botín, said:

“Our business has delivered another solid quarter of results – with positive trends and further improvements in earnings quality across all of the markets in which we operate.

Our Latin American franchises continue to perform extremely well, with excellent growth in customer numbers and lending, and further improvements in credit quality. And in Europe our business is also performing strongly, despite market challenges.

We have made good progress since acquiring Banco Popular in June 2017 – successfully raising the required capital, reaching an agreement to dispose of the real estate assets, while regaining more than €10 billion in customer deposits.

Looking forward, our focus will remain on earning customer loyalty while continuing to invest in technology to deliver the best possible customer experience. We see significant potential for further profitable growth across our business and remain confident that we will meet all commercial and financial targets, including delivering double digit EPS growth by 2018.”

 

Corporate Communications    1    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Summary Income Statement – Including Popular

 

          

9M’17

(m)

 

  

9M’17 v

9M’16

 

  

9M’17 v 9M’16
(EX FX)

 

  

Q3’17

(m)

 

  

Q3’17 v

Q3’16

 

  

Q3’17 v Q3’16
(EX FX)

 

  GROSS INCOME   

€36,330

 

   +12%    +10%    €12,252    +11%    +14%
  OPERATING EXPENSES   

-€16,957

 

   +8%    +7%    -€5,766    +10%    +13%
  NET LOAN-LOSS PROVISIONS   

-€6,930

 

   -3%    -6%    -€2,250    -10%    -8%
  PROFIT BEFORE TAX   

€10,175

 

   +20%    +19%    €3,591    +22%    +26%
  UNDERLYING PROFIT   

€5,592

 

   +15%    +14%    €1,976    +17%    +20%
  NON RECURRING ITEMS   

-€515

 

   +107%    +101%    -€515      
  ATTRIBUTABLE PROFIT   

€5,077

 

   +10%    +9%    €1,461    -14%    -10%

Results Summary

Banco Santander earned an attributable profit of €5,077 million during the first nine months of 2017, an increase of 10% compared to the same period last year after €515 million of one-off items. This was driven by further improvements in the quality and recurrence of the Group’s revenues, combined with good cost control and ongoing improvements in credit quality.

The Group continued to see positive trends across all businesses, with revenues increasing in eight of its ten core markets. Gross income increased by 12% to €36,330 million, +10% in constant euros (e.g. excluding the impact of exchange rate movements), with net interest income and fee income increasing by 12% and 15% respectively (+10% and +12% in constant euros).

During the third quarter the Group incurred a number of one-off charges, including a €300 million charge relating to the Popular integration (announced at the time of the acquisition), a €85 million charge relating to the integration of the retail and consumer franchises in Germany, and a €130 million charge relating to equity stakes, intangible assets and other items. Excluding these extraordinary items underlying profit increased by 14% in constant euros to €5,592 million.

Santander continued to help people and businesses prosper, with the number of loyal customers (people who see Santander as their main bank) growing by 1.7 million since 30 September 2016 to 16.5 million (excl. Popular). Lending and customer funds were up by 1% and 8% respectively in constant euros over the same period.

The number of customers using digital services increased by more than 4 million over the last 12 months to 24.2 million (excl. Popular). This progression in digital transformation, combined with strong cost discipline, allowed Santander to maintain its position as one of the most efficient banks in the world. The Group’s cost/income ratio, a key measure of efficiency, remained stable at 46.3% (excl. Popular).

 

Corporate Communications    2    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

A balanced presence across both mature and emerging markets remains one of Santander’s key strengths, with underlying profit increasing in nine of the Group’s ten core markets. In the first nine months of 2017 Europe contributed 52% of Group profit and the Americas 48%. The lending book also remains well diversified across business segments and geographies.

 

LOGO

 

1.  Excluding corporate centre, and Spain real estate activities. 2. Loans excluding repos. 3. Popular included (2%).

Credit quality continued to improve with non-performing loans (NPL) reducing to 4.24%, down from 5.37% at 30 June 2017, due mainly to the agreement to sell the €30 billion Popular real estate asset portfolio. Excluding Popular the NPL ratio reduced to 3.51%.

The Group delivered strong growth across all key shareholder measures. Over the last 12 months underlying return on tangible equity, a key measure of profitability, has increased by 90 basis points to 11.8% incl. Popular, among the best of our peers. Tangible net asset value per share increased by 2% to €4.20, and earnings per share increased by 6% to €0.316 (+11% on an underlying basis).

Santander continued to grow capital organically during the period with the fully loaded CET1 ratio increasing to 10.80%, up 8 basis points since 30 June 2017. This is significantly higher than the expected minimum regulatory capital requirement for 2019 (9.5%). Excluding one-off items the CET1 ratio would have increased to 10.86%.

Country Summary (9M’17 v 9M’16)

In Brazil attributable profit increased by 49% to €1,902 million (+34% in constant euros), with ongoing investment in the customer experience driving an increase in lending volume (+9% year-on-year) and customers funds (+26% year-on-year). During the quarter loan loss provisions remained stable while the cost of credit improved, helping further strengthen the Bank’s profitability relative to peers.

In the UK attributable profit was €1,201 million, in line with the same period last year (+8% in constant euros) excluding the extraordinary gains made from the disposal of the stake in Visa Europe in Q2’16. Revenues increased year-on-year by 8.4% in constant euros as the number of 1|2|3 customers continued to grow as well as retail current account balances and loans and deposits to UK companies. Credit quality remains strong.

 

Corporate Communications    3    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Santander Consumer Finance continues to be a market leader in Europe, with business growing above its peers. Growth in net interest income, coupled with an NPL ratio which remains at record lows, resulted in underlying profit increasing by 14% in constant euros, to €943 million. Including the one-off item registered in the third quarter, attributable profit stood at €858 million.

In Spain, excluding Popular, attributable profit increased by 61% to €914 million after 2016 was impacted by a net charge of €216 million. Excluding this charge profit increased by 16% as the 1|2|3 strategy continued to attract new customers and drive an increase in transactions. The business delivered solid growth in new lending, with a 30% increase in mortgages and 14% increase in consumer lending. Non-performing loans have decreased over the past 12 months by 83bps to 4.99% of total loans.

Banco Popular generated an attributable loss of €122 million due to a charge of €300 million taken in the third quarter of 2017 to cover integration costs. During the quarter the Group achieved a number of important milestones to support the acquisition of Popular: completing the €7,072 million capital raise; agreeing to sell 51% of Popular’s real estate business to Blackstone; rebranding the branch network and making Santander’s ATM network available to Popular customers. The Banco Popular loyalty bond for customers who acquired Popular shares between May 26th and June 21st, 2016, has now been accepted by more than 60% of the maximum possible issuance amount.

In Mexico attributable profit increased by 16% to €532 million (+19% in constant euros) fuelled by higher interest rates and growth in loans and demand deposits. A focus on strategic commercial initiatives, including Santander Plus, coupled with significant investment in systems and infrastructure helped increase loyal customers while also improving efficiency.

In Chile attributable profit increased by 17% to €440 million (+12% in constant euros) as revenues increased and loan loss provisions fell. During the quarter the business launched the first 100% digital on-boarding system in Chile.

In the US (excluding Popular), attributable profit fell by 12% to €337 million (also -12% in constant euros) due, in part, to the impact of the hurricanes in Dallas, Florida and Puerto Rico. Santander Bank continued to make progress in improving its profitability, with the net interest margin increasing by 49bps to 2.6% and further improvements in operating efficiency. Santander Consumer USA maintained good profitability with a ROTE of 15%, despite the shift in business mix toward a lower risk profile, which is temporarily affecting revenues and volumes.

In Portugal (excluding Popular) attributable profit increased by 15% to €336 million as the commercial transformation programme continued to drive an increase in loyal customers (up 24% year-on-year). Active loan portfolio management helped improve the cost of credit and reduce the non-performing loan ratio to 6.93%, down from a 10.46% peak following the integration of Banif. During the quarter Santander became the first bank to issue a 10-year covered bond in Portugal since 2010.

In Argentina attributable profit increased by 5% to €263 million (+17% in constant euros) due to an increase in customer revenues as the business gained lending market share, and ongoing cost control discipline. The integration of Citibank’s retail business completed in August, as scheduled.

 

Corporate Communications    4    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

In Poland attributable profit fell 8% to €219 million (-10% in constant euros) due to gains made during 2016 relating to the sale of the stake in Visa Europe and the negative regulatory impacts. Profit before tax increased by 11% (+9% in constant euros) fuelled by good growth in commercial revenues, better efficiency and lower provisions.

About Banco Santander

Banco Santander is the largest bank in the Eurozone with a market capitalisation of €94,752 million at 29 September 2017. It has a strong and focused presence in 10 core markets across Europe and the Americas with more than 4 million shareholders and 200,000 employees serving 132 million customers.

 

 

Corporate Communications    5    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

KEY CONSOLIDATED DATA – INCLUDING BANCO POPULAR

 

LOGO Balance sheet (€ million)    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Total assets

     1,468,030        1,445,260        1.6       1,468,030        1,329,538        10.4        1,339,125  

Net customer loans

     854,686        861,221        (0.8     854,686        773,290        10.5        790,470  

Customer deposits

     778,852        764,336        1.9       778,852        667,439        16.7        691,111  

Total Customer funds

     988,386        969,778        1.9       988,386        846,488        16.8        873,618  

Total equity

     108,723        100,955        7.7       108,723        101,122        7.5        102,699  

Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums.

 

 

LOGO Income statement (€ million)    3Q’17      2Q’17      %     9M’17      9M’16      %      2016  

Net interest income

     8,681        8,606        0.9       25,689        22,992        11.7        31,089  

Gross income

     12,252        12,049        1.7       36,330        32,565        11.6        43,853  

Net operating income

     6,486        6,401        1.3       19,373        16,931        14.4        22,766  

Underlying profit before taxes*

     3,591        3,273        9.7       10,175        8,451        20.4        11,288  

Underlying attributable profit to the Group*

     1,976        1,749        13.0       5,592        4,855        15.2        6,621  

Attributable profit to the Group

     1,461        1,749        (16.4     5,077        4,606        10.2        6,204  

Changes w/o FX: Quarterly: NIl: +4.9%; Gross income: +5.7%; Net operating income: +5.6%; Underlying attributable profit: +18.0%; Attributable profit: -11.7%

Year-on-year: NIl: +9.7%; Gross income: +9.6%; Net operating income: +11.7%; Underlying attributable profit: +14.2%; Attributable profit: +9.4%

 

 

 

LOGO EPS**, profitability and efficiency (%)    3Q’17      2Q’17      %     9M’17      9M’16      %      2016  

Underlying EPS (euro) *

     0.118        0.112        5.6       0.350        0.315        11.2        0.429  

EPS (euro)

     0.084        0.112        (24.7     0.316        0.298        6.1        0.401  

RoE

     7.87        7.74                7.54        7.05                 6.99  

Underlying RoTE*

     12.10        11.46                11.80        10.92                 11.08  

RoTE

     11.31        11.46                10.99        10.50                 10.38  

RoA

     0.61        0.63                0.59        0.56                 0.56  

Underlying RoRWA*

     1.50        1.43                1.47        1.34                 1.36  

RoRWA

     1.42        1.43                1.39        1.30                 1.29  

Efficiency ratio (with amortisations)

     47.1        46.9                46.7        48.0                 48.1  
LOGO Solvency and NPL ratios (%)    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

CETl fully-loaded

     10.80        9.58                10.80        10.47                 10.55  

CETl phase-in

     12.18        10.98                12.18        12.44                 12.53  

NPL ratio

     4.24        5.37                4.24        4.15                 3.93  

Coverage ratio

     65.8        67.7                65.8        72.7                 73.8  
LOGO Market capitalisation and shares    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Shares (millions)

     16,041        14,582        10.0       16,041        14,434        11.1        14,582  

Share price (euros)**

     5.907        5.697        3.7       5.907        3.882        52.2        4.877  

Market capitalisation (€ million)

     94,752        84,461        12.2       94,752        56,973        66.3        72,314  

Tangible book value per share (euro)**

     4.20        4.11                4.20        4.11                 4.15  

Price / Tangible book value (X)**

     1.41        1.40                1.41        0.94                 1.17  

P/E ratio (X)**

     12.77        12.28                12.77        9.78                 12.18  
LOGO Other data    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Number of shareholders

     4,070,187        4,019,706        1.3       4,070,187        3,920,700        3.8        3,928,950  

Number of employees

     200,949        201,596        (0.3     200,949        189,675        5.9        188,492  

Number of branches

     13,704        13,825        (0.9     13,704        12,391        10.6        12,235  
(*)   Excluding non-recurring net capital gains and provisions
(**)  Data including the capital increase in July 2017

Note: The financial information in this report has been approved by the Bank’s Board of Directors following a favourable report from the Audit Committee.

The financial information in this report includes alternative performance measures (APM). Detailled information on these measures is included at the end of the Q3’17 financial report.

 

 

Corporate Communications    6    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Important Information:

In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this press release includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. Please refer to the quarterly financial Report for further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on July 4, 2017 (available on the Web page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com) and Item 3A of the Annual Report on Form 20-F for the year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission on March 31, 2017 (the “Form 20-F”). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements on Form 20-F and to our consolidated financial statements available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website

(www.santander.com).

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

Banco Santander, S.A. (“Santander”) cautions that this press release contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this press release and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “Form 20-F” and the “SEC”, respectively) on March 31, 2017 and the Periodic Report on Form 6-K for the six months ended June 30, 2017 filed with the SEC on October 5, 2017 (the “Form 6-K”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this press release and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise

The information contained in this press release is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the press release. No investment activity should be undertaken only on the basis of the information contained in this press release. In making this press release available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this press release nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this press release is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this press release should be construed as a profit forecast.

 

Corporate Communications    7    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

Item 2

 

LOGO


Table of Contents

LOGO


Table of Contents

JANUARY - SEPTEMBER    » Key consolidated data

 

    

 

KEY CONSOLIDATED DATA

(including Banco Popular)

 

LOGO  Balance sheet ( million)    Sep’17      Jun’17      %      Sep’17      Sep’16      %      Dec’16  

Total assets

     1,468,030              1,445,260                1.6                  1,468,030                  1,329,538                  10.4                1,339,125  

Net customer loans

     854,686        861,221        (0.8)        854,686        773,290        10.5        790,470  

Customer deposits

     778,852        764,336        1.9        778,852        667,439        16.7        691,111  

Total Customer funds

     988,386        969,778        1.9        988,386        846,488        16.8        873,618  

Total equity

     108,723        100,955        7.7        108,723        101,122        7.5        102,699  

Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums.

 
LOGO  Income statement ( million)    3Q’17      2Q’17      %      9M’17      9M’16      %      2016  

Net interest income

     8,681        8,606        0.9        25,689        22,992        11.7        31,089  

Gross income

     12,252        12,049        1.7        36,330        32,565        11.6        43,853  

Net operating income

     6,486        6,401        1.3        19,373        16,931        14.4        22,766  

Underlying profit before taxes*

     3,591        3,273        9.7        10,175        8,451        20.4        11,288  

Underlying attributable profit to the Group*

     1,976        1,749        13.0        5,592        4,855        15.2        6,621  

Attributable profit to the Group

     1,461        1,749        (16.4)        5,077        4,606        10.2        6,204  

 

Changes w/o FX:       

Quarterly: NII: +4.9%; Gross income: +5.7%; Net operating income: +5.6%; Underlying attributable profit: +18.0%; Attributable profit: -11.7%

Year-on-year: NII: +9.7%; Gross income: +9.6%; Net operating income: +11.7%; Underlying attributable profit: +14.2%; Attributable profit: +9.4%

LOGO  EPS**, profitability and efficiency (%)    3Q’17      2Q’17      %      9M’17      9M’16      %      2016  

Underlying EPS (euro)*

     0.118                      0.112        5.6                         0.350                         0.315                  11.2                      0.429  

EPS (euro)

     0.084        0.112              (24.7)        0.316        0.298        6.1        0.401  

RoE

     7.87        7.74           7.54        7.05           6.99  

Underlying RoTE*

     12.10        11.46           11.80        10.92           11.08  

RoTE

     11.31        11.46           10.99        10.50           10.38  

RoA

     0.61        0.63           0.59        0.56           0.56  

Underlying RoRWA*

     1.50        1.43           1.47        1.34           1.36  

RoRWA

     1.42        1.43           1.39        1.30           1.29  

Efficiency ratio (with amortisations)

     47.1        46.9                 46.7        48.0                 48.1  
LOGO  Solvency and NPL ratios (%)    Sep’17      Jun’17      %      Sep’17      Sep’16      %      Dec’16  

Fully-loaded CET1

     10.80        9.58           10.80        10.47           10.55  

Phase-in CET1

     12.18        10.98           12.18        12.44           12.53  

NPL ratio

     4.24        5.37           4.24        4.15           3.93  

Coverage ratio

     65.8        67.7                 65.8        72.7                 73.8  
LOGO  Market capitalisation and shares    Sep’17      Jun’17      %      Sep’17      Sep’16      %      Dec’16  

Shares (million)

     16,041        14,582        10.0        16,041        14,434        11.1        14,582  

Share price (euros)**

     5.907        5.697        3.7        5.907        3.882        52.2        4.877  

Market capitalisation ( million)

     94,752        84,461        12.2        94,752        56,973        66.3        72,314  

Tangible book value per share (euro)**

     4.20        4.11           4.20        4.11           4.15  

Price / Tangible book value (X)**

     1.41        1.40           1.41        0.94           1.17  

P/E ratio (X)**

     12.77        12.28                 12.77        9.78                 12.18  
LOGO  Other data    Sep’17      Jun’17      %      Sep’17      Sep’16      %      Dec’16  

Number of shareholders

     4,070,187        4,019,706        1.3        4,070,187        3,920,700        3.8        3,928,950  

Number of employees

     200,949        201,596        (0.3)        200,949        189,675        5.9        188,492  

Number of branches

     13,704        13,825        (0.9)        13,704        12,391        10.6        12,235  

(*),- Excluding non-recurring net capital gains and provisions

(**).- Data adjusted for the capital increase in July 2017.

 

Note:

The financial information in this report has been approved by the Bank’s Board of Directors, following a favourable report from the Audit Committee,

 

    

In accordance with the Guidelines on Alternative Performance Measures published by the European Securities and Markets Authority on October 5th, 2015 (05/10/2015/1415es), we are attaching herewith a glossary with the definitions and the conciliation with the items presented in the income statement of certain alternative performance measures used in this document. Please refer to “Alternative Performance Measures Glossary”

 

FINANCIAL REPORT 2017     LOGO   3


Table of Contents

JANUARY - SEPTEMBER    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  1. Banco Popular. Main actions carried out in the quarter

 

 

LOGO  

Capital increase

  

 

LOGO

The 7,072 million capital increase carried out in July, in order to strengthen and optimise the structure of the Bank’s equity and adequately cover the acquisition of 100% of the capital of Banco Popular, was fully subscribed.

 

LOGO  

Launch of a commercial action for retail customers

  

 

LOGO

Banco Santander and Banco Popular launched a joint commercial action (Fidelity Action) to repair the loyalty of those retail customers affected by the resolution of Banco Popular, who fulfil certain conditions.

 

   

The terms and conditions are set out in the information sheet registered on September 12 with the National Securities Market Commission.

 

   

The period for accepting the offer began on September 13 and will end on December 7, 2017.

 

   

As we went to press, the level of acceptance by affected customers was around 60%.

 

LOGO  

Santander begins to integrate Popular in Spain with benefits  for its customers

  

 

LOGO

Popular’s customers already have a network of more than 7,500 ATMs to withdraw cash free of charge.

 

LOGO

Meanwhile, individual customers and the self-employed can make euro transactions between the two banks also cost free.

 

LOGO  

Reduction in Banco Popular’s real estate exposure

  

 

LOGO

Once the European Commission authorised Banco Santander’s acquisition of Banco Popular without imposing any restrictions as regards competition rights, contracts were drawn up with the fund Blackstone to sell 51% of Banco Popular’s real estate business.

 

   

This operation is expected to be closed in the first quarter of 2018 once the corresponding regulatory authorisations have been obtained and the usual conditions in this type of transaction fulfilled.

 

LOGO  

Sale of Banco Popular’s Portuguese subsidiaries to Santander  Totta

  

 

LOGO

Banco Popular’s board agreed to sell some of the Portuguese subsidiaries to Santander Totta. They are intragroup operations and so have no impact on results. They are subject to the usual suspensive conditions and administrative authorisations in these cases.

 

LOGO Income statement 9M’17.  million         
      Popular  

Gross income

     774  

Operating expenses

     (484)  

Net operating income

     290  

Net loan-loss provisions

     (46)  

Underlying profit before taxes

     231  

Underlying attributable profit to the Group

     178  

Net capital gains and provisions*

     (300)  

Attributable profit to the Group

     (122)  

(*) Integration costs

Banco Popular and its subsidiaries were integrated by global consolidation as of the acquisition date ( June 7, 2017)

LOGO Balance sheet September’17.  million         
      Popular  

Net customer loans

     75,751  

Customer deposits

     69,842  

Customer funds

     9,731  

Pension funds and other off-balance sheet funds

     7,123  
          
          

NPL ratio (%)

     11.17  

Coverage ratio (%)

     46.7  

 

Note:

Loans including repos

    

Deposits including repos

 

 

4   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  2. In the third quarter, recording of non-recurring costs mainly related to integrations

 

 

LOGO

 

 

  3. Creation of the Wealth Management division which will integrate its private banking and asset management business

 

 

LOGO

To provide better service to Grupo Santander’s private banking customers and foster growth in the asset management business, building on our competitive advantage in 10 core markets, we announced the creation of a new global division which will integrate the private banking and asset management businesses.

 

LOGO

The new division will create a new model of service for its existing 170.000 private banking clients worldwide, taking advantage of the scale and technological capabilities of Grupo Santander, and offering them a new digital platform to manage their financial needs with the experience, advice and closeness of an extensive network of branches and managers around the world.

 

LOGO

Santander Private Banking manages more than 160.000 million euros in customer funds, some of which are included in the more than 180.000 million euros of assets under management in Santander Asset Management.

 

LOGO

This new division will be integrated by:

  A new Private Banking business.

  Santander Asset Management.

  International Private Banking in Miami and Switzerland.

  The Crown Dependencies of the United Kingdom*.

(*) Pending the required regulatory authorisations

 

FINANCIAL REPORT 2017     LOGO   5


Table of Contents

JANUARY - SEPTEMBER    » Highlights of the period

 

    

 

HIGHLIGHTS OF THE PERIOD

 

 

  4. Group Strategy Update

 

In order to maintain our commitment to transparency and improve communication with the market, Santander held its second Group Strategy Update on October 10.

The management team, both of the corporation as well as the main commercial units, explained the changes that have taken place over the last 12 months, the progress made in 2017 toward meeting the targets, and gave details of the strategy and measures to be taken to achieve the goals in 2018.

 

LOGO  

We are advancing toward meeting our targets for  2017

  

 

LOGO

At the end of September, double-digit year-on-year growth in loyal and digital customers, with rises in all countries.

 

LOGO

Fee income, a key variable in a low interest rate environment, registered double-digit growth year-on-year.

 

LOGO

The efficiency ratio improved, in line with our target.

 

LOGO

The cost of credit is in line with the target set for the next three years.

 

LOGO

Underlying RoTE remained at more than 11% in September, among the best of our peers.

 

LOGO

Earnings per share (EPS) increased 6% in the first nine months, in line with the goal of rising more by the end of the year. We also announced a plan to increase the cash dividend per share in 2017 by around 9%.

 

LOGO

Lastly, our CET1 has been increasing quarter after quarter in order to surpass 11% in 2018.

 

LOGO  

Main objectives in 2018

  

 

LOGO

We have raised the RoTE objective from the 11% indicated last year to 11.5%, while we reaffirmed the additional goals for our shareholders, which include: increase the EPS in 2016/17 and double-digit rise in 2018, efficiency ratio of between 45% and 47%, attain a FL CET1 of 11% and boost the dividend per share.

 

LOGO

We are sticking to the objectives set at last year’s Group Strategy Update for customers, employees and society.

 

LOGO

 

6   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Santander aim

 

    

 

SANTANDER AIM

 

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   7


Table of Contents

JANUARY - SEPTEMBER    » Santander aim

 

    

 

SANTANDER AIM

 

  

Simple  |  Personal  |   Fair

 

LOGO   

     

 

LOGO   We made further progress in implementing MyContribution, the new corporate model of performance management that strengthens the Bank’s culture as the driver of transformation. In September, we launched the 360º assessment in which executives are evaluated by their peers, direct reports and by their line manager on adopting the eight corporate behaviours in their day to day work.

 

LOGO   The global survey of commitment was launched throughout the Group. This gauges the level of the team’s commitment and the support for it, as well as identifying where Santander has improved and where it has to keep on focusing in order to be Simple, Personal and Fair.

 

LOGO   Leading by example, a training programme that will help leaders to define the role they must perform in order to instil the culture of Santander Way and carry out the transformation, was launched.

 

 

 

LOGO   The commercial transformation programme started in 2015 continues to drive growth in the number of customers (+1.7 million loyal ones and +4.1 million digital ones in the last 12 months).

 

LOGO   Of note in mobile payments was Super Wallet in Mexico, an app that allows customers to manage their cards on a centralised basis, and in Spain, Openbank launched Samsung Pay, which allows its customers agile, easy and secure payments via their mobile phones.

 

LOGO   We continue to move forward in our digital transformation, with the launch of Digilosofía in Spain and in Brazil: Santander One, a digital channel that offers tailored financial advice; Consignado 100% digital a mobile app; and Web Casas, a digital platform to apply for real estate loans.

 

LOGO   In Spain, the good reception of the 1l2l3 Smart, a 100% digital account aimed at millennials, continues. In Poland, launch of As I Want it Account, which allows customers to decide what they need and how to pay for the products and services offered.

 

 

 

 

LOGO   All shareholders were informed about the capital increase carried out in July through various channels, particularly online ones in line with the Bank’s digitalisation.

 

LOGO   Shareholders were informed about the second dividend charged to 2017’s earnings, which will be paid via the Santander Dividend Elección (scrip dividend) programme.

 

LOGO   Santander held in New York on October 10 a Group Strategy Update at which senior management gave details of the Bank’s strategy to analysts and investors and of the progress made in achieving the objectives.

 

LOGO   Banco Santander and the Universia Foundation concluded the ninth edition of the Becas Capacitas for shareholders and their family members with disabilities. The aim of this support programme is to contribute to the academic and professional progress of university students with disabilities.

  

 

 

 

 

LOGO   Banco Santander renewed its presence in the Dow Jones Sustainability Index (DSJI), where it has been present continuously since 2000.

 

LOGO   The latest edition of Brain Chile, an entrepreneurial contest for university students, was held and awarded CLP 47 million to the 12 winning projects out of 200 business ideas presented.

 

LOGO   Santander Universities and the Universia Foundation opened the door to internet of things (IoT) thanks to the recent alliance with MIOTI, the only 100% IoT institute in Spain.

 

LOGO   Banco Santander presented Santander X, a project of Santander Universities that aims to become, via universities throughout the world, the largest university entrepreneurial eco system in a digital environment.

  
  
  

 

8   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Group evolution

 

    

 

GROUP EVOLUTION

Activity and P&L performance

 

 

  The commercial transformation is driving growth in loyal and digital customers

 

 

LOGO The number of loyal customers increased by 1.7 million in the last 12 months, with individuals as well as companies rising 12%.

 

LOGO The number of digital customers rose by 4 million over the same period of 2016, underscoring the strength of our multi channel strategy.

 

LOGO Digital banking logins increased 25% and monetary transactions 34% in the last 12 months.

Note: Excluding Popular

LOGO

 

 

 

  P&L: solid growth in profits with good evolution of revenues, costs and provisions

 

 

LOGO The third quarter profit was impacted by one-off costs of 515 million.

 

LOGO Excluding this impact, the underlying profit in the quarter (including Popular) stood at 1,976 million, 18% higher than the second quarter’,s excluding the forex impact.

 

LOGO The first nine months underlying profit amounted to 5,592 million, 14% more, excluding the forex impact.

 

LOGO On a like-for-like basis, that is, excluding Banco Popular, underlying profit rose 9% more than in the second quarter and 11% year-on-year (both excluding the forex impact). The latter due to:

 

    Increase in commercial revenues (net interest income, +7%; fee income, +10%),

 

    Operating expenses were stable in real terms, the fruit of efficiency plans developed in 2016.

 

    Loan-loss provisions were lower than in the same period of 2016, backed by improved credit quality.

LOGO

 

 

 

  Santander kept up growth in commercial activity in almost all markets

 

 

LOGO Excluding Banco Popular for a like-for-like picture of business activity in the last twelve months:

 

    Lending growth in the main segments and in seven of our 10 core units.

 

    Funds focus on demand deposits and mutual funds. They rose in nine of the 10 core units.

 

LOGO Solid funding and liquidity structure. The net loan-to-deposit ratio was 110% (116% in September 2016).

LOGO

 

 

(*) Page 61 includes Banco Popular income statement and balance sheet.

 

FINANCIAL REPORT 2017     LOGO   9


Table of Contents

JANUARY - SEPTEMBER    » Group evolution

 

    

 

GROUP EVOLUTION

 

 

  Improvement in all credit quality ratios

 

 

LOGO Non-performing loans, excluding Banco Popular were 1% lower in the quarter and 15% in the last 12 months.

 

LOGO The NPL ratio dropped again in the quarter (-4 b.p. excluding Popular) and it is now at its lowest since the end of 2010, with all units performing well for the last 12 months.

 

LOGO Cost of credit of 1.15% excluding Popular (1.19% in September 2016) and below the target announced at the Investor Day.

 

LOGO Including Banco Popular, the NPL ratio was 4.24%, improving sharply in the quarter due to the disposal of Popular’s1 real estate loans following the agreement with Blackstone. The cost of credit improved to 1.12%.

 

(1)

Following the agreement with Blackstone, the loans to be transferred are being recorded, until their effective disposal, under non-current assets held for sale in accordance with IFRS 5.

LOGO

 

 

 

  Profitability, profit and dividend per share. Creating value for our shareholders

 

 

LOGO Both the RoTE as well as the RoRWA are the best among our peers, higher in both cases than in the first nine months of 2016.

 

LOGO Earnings per share (EPS) were 6% higher (+11% the underlying EPS), in both cases over the adjusted2 figure for the first nine months of 2016.

 

LOGO The envisaged total dividend per share to be charged to 2017’s earnings is 0.223. The first dividend was paid on August 4. The Santander Dividendo Elección (scrip dividend) programme will be applied to the second dividend.

 

2) The EPS of previous periods have been adjusted for the capital increase carried out in July 2017, in accordance with IFRS 33.

 

3) Total dividends charged to 2017’s earnings are subject to the Board and AGM approval. The Board approved the first interim dividend for 0.06 to be paid on 4 August and to apply the Santander Dividendo Elección (scrip dividend) programme in the second interim dividend.

LOGO

 

 

 

  Solid capital ratios and appropriate for the business model, balance sheet structure and risk profile

 

 

LOGO

The CET1 fully loaded was 10.80%, 8 b.p. higher without taking into account the capital increase in July 2017 and 14 b.p. excluding one-off items.

 

LOGO

Fully loaded total capital ratio of 14.38%, 21 b.p. more than in June 2017, also in like-for-like terms. The fully loaded leverage ratio stood at 5.0%.

 

LOGO

Tangible capital per share is 4.20, up 2% year-on-year.

LOGO

 

 

Note: Including Banco Popular.

 

10   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Group evolution

 

    

 

MAIN BUSINESS AREAS PERFORMANCE

 

 

  Business areas (more detail in pages 24 to 39 and in the appendix)

 

(Changes in constant euros)

 

LOGO   EUROPE

 

  Continental Europe posted underlying profit of 2,218 million, 11% more year-on-year excluding the one-offs in 2016 and in 2017. This growth was largely due to the fall in provisions and the improvement in fee income thanks to greater customer loyalty, as well as lower costs. Net interest income increased 1%.

 

All units generated higher underlying profits: double digit growth in Spain, SCF and Portugal and to a lesser extent in Poland, affected by higher taxes and regulatory impacts.

 

Continental Europe’s profit was 8% higher in the third quarter, due to higher revenues which were partly offset by a higher tax charge.

 

  United Kingdom’s profit of 1,201 million was 8% higher than in the first nine months of 2016, excluding capital gains from VISA and restructuring costs in the second quarter of last year. The main developments were 8% growth in gross income and control of costs.

 

The third quarter profit was 377 million, 3% lower than in the second quarter, (as some one-offs were recorded), due to lower gross income partially offset by reduced provisions.

 

  Banco Popular recorded, since its incorporation on June 7, an underlying attributable profit of 178 million, and a loss of 122 million after registering integration costs.

 

 

 

 

 

 

LOGO

LOGO   THE AMERICAS

 

  Latin America: profit of 3,169 million, 24% higher year-on-year, underpinned by 17% growth in gross income thanks to the good performance of net interest income, fee income and gains on financial transactions. Volumes were higher, spreads improved, loyalty was stronger and the markets’ environment was good.

 

Loan-loss provisions remained stable, which meant an improvement in the cost of credit, and costs grew because of the investment plans in Mexico and the transformation of Argentinean network.

 

Double-digit profit growth in the main units.

 

Profit was 7% higher than in the second quarter, spurred by net interest income.

 

  United States: profit of 337 million, 12% less than in the first nine months of 2016, largely due to the fall in gross income because of the change in business mix toward a lower risk profile in SC USA, which entailed a reduction in revenues that was partly offset by lower provisions. Profit was also impacted by losses due to the sale of a portfolio and the impact of the hurricanes.

 

In the third quarter over the second, profit was also lower due to the effects already mentioned.

 

 

 

 

LOGO

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   11


Table of Contents

JANUARY - SEPTEMBER    » General background

 

    

 

» GENERAL BACKGROUND

 

 

Grupo Santander developed its business in an economic environment that continued to strengthen. The outlook for global growth this year is 3.7%, higher than in recent years. The mature economies where the Bank conducts its activity are more dynamic, particularly the euro zone, while among the developing ones Brazil and Argentina are recovering and Mexico is growing faster.

US interest rates were held in the third quarter and Brazil’s continued to decline. The rest of central banks stuck to their benchmark rates.

Lastly, the euro strengthened in the third quarter against the currencies of the main countries where the Group operates.

 

Country    GDP* change    Economic performance

LOGO

 

Eurozona

  

+2.1%

  

 

Growth remained at more than 2% and had virtually no impact on inflation (1.5% in September). The European Central Bank began to reduce its purchase of assets, but no interest rate changes are expected in the near future.

 

LOGO

 

Spain

  

+3.0%

  

 

The economy is growing by more than 3% in a solid and balanced manner. The jobless rate fell to 17.2% in the second quarter. There were signs of slower job creation and moderation of confidence in the third quarter. Inflation was 1.8% in September.

 

LOGO

 

Poland

  

+4.0%

  

 

Continued strong economic growth. Inflation still low (2.2% in September, below the central bank’s 2.5% target) and the unemployment rate still at historically low levels (5.0% in June). The central bank’s key rate (1.5%) was held.

 

LOGO

 

Portugal

  

+2.9%

  

 

Growth accelerated in the second quarter and inflation remained low (1.4% in September) and below the ECB’s target (2%). The jobless rate dropped to 8.8% and the fiscal deficit ended 2016 at 2% of GDP, a key factor behind S&P’s decision to restore Portugal’s investment grade status.

 

LOGO

 

United Kingdom

  

+1.6%

  

 

The economy slowed down and sterling’s depreciation is pushing up inflation (3.0% in September). The jobless rate, however, continued to fall to below the equilibrium level (4.3%). Interest rates could rise to 0.5% in November.

 

LOGO

 

Brazil

  

0.0%

  

 

The economy returned to growth in the second quarter. Inflation eased to 2.5% and the central bank continued to soften its monetary policy, cutting the Selic rate to 8.25%. The real appreciated in the quarter to 3.4% against the dollar and depreciated 0.1% against the euro.

 

LOGO

 

Mexico

  

+2.3%

  

 

Faster GDP growth, spurred by private consumption and exports. Inflation rose to 6.7% in August, but is expected in the medium term to move toward the target. The central bank held its key rate at 7.0%. The peso depreciated 0.8% against the dollar and 4.1% against the euro.

 

LOGO

 

Chile

  

+0.5%

  

 

Inflation remained below 2% and the central bank held its key rate at 2.5% in the third quarter, with expectations of stability in the coming months. The peso appreciated 3.9% against the dollar in the third quarter and 0.4% against the euro.

 

LOGO

 

Argentina

  

+1.6%

  

 

 

Economic policies continued to focus on correcting the macroeconomic imbalances and strengthening the external position. Inflation stabilised at below 1.5% a month and the economy recovered in the second quarter, underpinned by stronger investment and private consumption.

 

LOGO

 

Estados Unidos

  

+2.1%

  

 

Growth accelerated in the second quarter (3.1% quarter-on-quarter annualised). The unemployment rate remained at a low (4.3%) and the Fed tightened its monetary policy (balance sheet reduction began in October). Inflation rose to 2.2% in September (1.6% in June).

 

(*) Year-on-year change 1H’17

LOGO  Exchange rates: 1 euro / currency parity

 

 

     Average (income statement)                        Period-end (balance sheet)  
      9M’17      9M’16              30.09.17              30.06.17              30.09.16  

US dollar

     1.112        1.116           1.181        1.141        1.116  

Pound sterling

     0.873        0.801           0.882        0.879        0.861  

Brazilian real

     3.525        3.935           3.764        3.760        3.621  

Mexican peso

     20.974        20.403           21.461        20.584        21.739  

Chilean peso

     726.965        758.226           754.533        757.563        733.618  

Argentine peso

     17.970        16.204           20.729        18.938        17.004  

Polish zloty

     4.264        4.357                 4.304        4.226        4.319  

 

12   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

LOGO GRUPO SANTANDER RESULTS. (INCLUDING BANCO POPULAR)

 

LOGO

Third quarter attributable profit of €1,461 million impacted by one-off charges. Excluding them, underlying profit was 13% higher (+18% in constant euros) than the second quarter at €1,976 million.

 

LOGO

The first nine months attributable profit was €5,077 million and underlying profit stood at €5,592 million, 15% higher year-on-year and 14% in constant euros.

 

LOGO

On an underlying basis, RoTE was 11.80% and RoRWA 1.47%, both better than in September 2016.

 

LOGO

Total earnings per share (EPS) of €0.316, 6% higher than in the same period of 2016 (underlying EPS of €0.350, +11% year-on-year).

LOGO Grupo Santander Income statement (including Banco Popular)

     million

 

 

                                  Change                                          Change  
      3Q’17      2Q’17              %      % w/o FX              9M’17      9M’16              %      % w/o FX  

Net interest income

     8,681        8,606           0.9        4.9           25,689        22,992           11.7        9.7  

Net fee income

     2,888        2,916           (1.0)        2.8           8,648        7,543           14.7        12.4  

Gains (losses) on financial transactions

     422        286           47.5        54.3           1,282        1,311           (2.2)        (2.4)  

Other operating income

     260        240           8.3        12.0           712        720           (1.1)        (1.2)  

Dividends

     31        238           (87.1)        (86.5)           309        289           6.9        6.3  

Income from equity-accounted method

     188        160           17.5        20.8           480        314           52.8        49.4  

Other operating income/expenses

     42        (157)                                        (78)        116                         

Gross income

     12,252        12,049                 1.7        5.7                 36,330        32,565                 11.6        9.6  

Operating expenses

     (5,766)        (5,648)           2.1        5.8           (16,957)        (15,634)           8.5        7.3  

General administrative expenses

     (5,161)        (4,983)           3.6        7.4           (15,058)        (13,896)           8.4        7.2  

Personnel

     (3,000)        (2,943)           1.9        5.5           (8,856)        (8,121)           9.0        7.8  

Other general administrative expenses

     (2,161)        (2,039)           5.9        10.2           (6,203)        (5,775)           7.4        6.4  

Depreciation and amortisation

     (605)        (665)                 (9.0)        (6.0)                 (1,899)        (1,738)                 9.2        8.2  

Net operating income

     6,486        6,401                 1.3        5.6                 19,373        16,931                 14.4        11.7  

Net loan-loss provisions

     (2,250)        (2,280)           (1.3)        3.3           (6,930)        (7,112)           (2.6)        (6.3)  

Impairment losses on other assets

     (54)        (63)           (14.0)        (11.2)           (185)        (88)           109.7        103.7  

Other income

     (591)        (785)                 (24.7)        (21.3)                 (2,083)        (1,280)                 62.7        58.1  

Underlying profit before taxes

     3,591        3,273                 9.7        14.0                 10,175        8,451                 20.4        19.2  

Tax on profit

     (1,243)        (1,129)                 10.1        13.9                 (3,497)        (2,630)                 33.0        31.8  

Underlying profit from continuing operations

     2,347        2,144                 9.5        14.1                 6,678        5,821                 14.7        13.5  

Net profit from discontinued operations

                                                          0                 (100.0)        (100.0)  

Underlying consolidated profit

     2,347        2,144                 9.5        14.1                 6,678        5,821                 14.7        13.5  

Minority interests

     371        395                 (6.2)        (2.9)                 1,085        966                 12.3        9.9  

Underlying attributable profit to the Group

     1,976        1,749                 13.0        18.0                 5,592        4,855                 15.2        14.2  

Net capital gains and provisions*

     (515)                                               (515)        (248)                 107.4        101.0  

Attributable profit to the Group

     1,461        1,749                 (16.4)        (11.7)                 5,077        4,606                 10.2        9.4  
                                                                                                    

Underlying EPS** (euros)

     0.118        0.112                 5.6                          0.350        0.315                 11.2           

Underlying diluted EPS** (euros)

     0.118        0.111                 5.7                          0.349        0.314                 11.2           
                                                                                                    

EPS** (euros)

     0.084        0.112                 (24.7)                          0.316        0.298                 6.1           

Diluted EPS** (euros)

     0.084        0.111                 (24.7)                          0.315        0.297                 6.2           

Pro memoria:

                                

Average total assets

     1,458,196        1,336,104           9.1              1,383,995        1,335,554           3.6     

Average stockholders’ equity

     93,855        90,812                 3.4                          93,178        88,235                 5.6           

 

(*).-

In 3Q’17, integration costs (Popular: 300 million and Germany: 85 million), and a 130 million charge for equity stakes and intangible assets.

  

In 2Q’16, capital gain from the disposal of VISA Europe (227 million) and restructuring costs (475 million).

(**).- Data adjusted for the capital increase in July 2017.

 

 

The Group’s attributable profit included a loss of 122 million at Popular, due to integration costs of 300 million recorded in the third quarter, as part of the measures announced at the time of the acquisition.

 

 

Popular’s profit excluding one-off items amounted to 178 million, stemming from 774 million in revenues, 484 million in costs and 46 million in loan-loss provisions.

 

 

In order to make like-for-like comparisons with previous periods, we post the Group’s results excluding Popular.

 

FINANCIAL REPORT 2017     LOGO   13


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

LOGO GRUPO SANTANDER RESULTS. (EXCLUDING POPULAR)

 

LOGO

Third quarter attributable profit of 1,594 million, impacted by one-off items. Underlying profit of 1,809 million, 4% higher than the second quarter and 9% without the forex impact.

 

LOGO

The first nine months profit was 5,199 million. Excluding one-off items, underlying profit stood at €5,414 million , 12% higher year-on-year and 11% in constant euros, with the main lines performing as follows:

 

   

Gross income continued its good trend in the quarter.

 

   

Costs under control improved the efficiency ratio to 46.3%, which remains among the best of our competitors.

 

   

The cost of credit was 1.15% (-4 b.p. year-on-year), thanks to the improvement in the quality of portfolios

LOGO Grupo Santander Income statement (excluding Popular)

     million

 

 

                                  Change                                          Change  
      3Q’17      2Q’17              %      % w/o FX              9M’17      9M’16              %      % w/o FX  

Net interest income

     8,225        8,497           (3.2)        0.9           25,124        22,992           9.3        7.3  

Net fee income

     2,760        2,885           (4.3)        (0.6)           8,489        7,543           12.5        10.3  

Gains (losses) on financial transactions

     413        287           43.8        50.5           1,273        1,311           (2.9)        (3.0)  

Other operating income

     220        240           (8.4)        (4.7)           671        720           (6.8)        (6.9)  

Dividends

     30        237           (87.3)        (86.7)           308        289           6.5        5.8  

Income from equity-accounted method

     140        154           (9.4)        (6.2)           427        314           35.9        32.8  

Other operating income/expenses

     50        (151)                                        (64)        116                         

Gross income

     11,617        11,910                 (2.5)        1.6                 35,556        32,565                 9.2        7.3  

Operating expenses

     (5,379)        (5,552)           (3.1)        0.6           (16,474)        (15,634)           5.4        4.2  

General administrative expenses

     (4,822)        (4,896)           (1.5)        2.3           (14,633)        (13,896)           5.3        4.2  

Personnel

     (2,823)        (2,899)           (2.6)        1.0           (8,634)        (8,121)           6.3        5.1  

Other general administrative expenses

     (1,999)        (1,997)           0.1        4.3           (5,998)        (5,775)           3.9        2.9  

Depreciation and amortisation

     (557)        (656)                 (15.1)        (12.1)                 (1,841)        (1,738)                 5.9        4.9  

Net operating income

     6,239        6,358                 (1.9)        2.5                 19,083        16,931                 12.7        10.1  

Net loan-loss provisions

     (2,212)        (2,272)           (2.7)        2.0           (6,883)        (7,112)           (3.2)        (6.9)  

Impairment losses on other assets

     (54)        (63)           (13.9)        (11.0)           (185)        (88)           109.8        103.8  

Other income

     (598)        (765)                 (21.8)        (18.2)                 (2,071)        (1,280)                 61.8        57.2  

Underlying profit before taxes

     3,375        3,258                 3.6        7.9                 9,944        8,451                 17.7        16.5  

Tax on profit

     (1,194)        (1,125)                 6.2        10.0                 (3,444)        (2,630)                 31.0        29.8  

Underlying profit from continuing operations

     2,180        2,133                 2.2        6.8                 6,500        5,821                 11.7        10.5  

Net profit from discontinued operations

                                                          0                 (100.0)        (100.0)  

Underlying consolidated profit

     2,180        2,133                 2.2        6.8                 6,500        5,821                 11.7        10.5  

Minority interests

     371        395                 (6.1)        (2.9)                 1,086        966                 12.3        9.9  

Underlying attributable profit to the Group

     1,809        1,738                 4.1        9.0                 5,414        4,855                 11.5        10.6  

Net capital gains and provisions*

     (215)                                               (215)        (248)                 (13.4)        (16.1)  

Attributable profit to the Group

     1,594        1,738                 (8.3)        (3.5)                 5,199        4,606                 12.9        12.0  

(*).- In 3Q’17, integration costs (Germany: 85 million), and a 130 million charge for equity stakes and intangible assets.

       In 2Q’16, capital gain from the disposal of VISA Europe (227 million) and restructuring costs (475 million).

Third quarter 2017 compared to the second quarter

The third quarter underlying profit increased, backed by the good evolution of gross income and lower provisions, as follows (excluding the exchange rate impact):

 

 

Higher gross income, underpinned by commercial revenues (net interest income and fee income), which increased for the fifth straight quarter, reflecting the greater activity and loyalty of our customers, seasonally high gains on financial transactions in the third quarter, and the contribution to the Single Resolution Fund made in the second quarter.

 

 

Operating expenses under control and the efficiency ratio improved slightly.

 

 

The cost of credit performed well and it is already better than the target announced at the Investor Day.

 

 

Attributable profit amounted to 1,594 million including one-off items.

 

14   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

First nine months 2017 compared to the same period of 2016

Attributable profit rose 13% year-on-year to 5,199 million (excl. Popular). The underlying profit stood at 5,414, up 12% (+11% in constant euros), excluding the one-off items in 2016 and 2017.

The performance of the main lines is set out below, with all changes without the exchange rate impact.

LOGO  Gross income

 

 

The structure of our gross income, where net interest income and fee income account for 95% of total revenues, well above the average of our competitors, continues to enable us to grow in a consistent and recurring way. Gross income increased 7%, as follows:

 

 

Net interest income rose 7%, due to greater lending and higher deposits, mainly in developing countries, and management of spreads.

All units increased their net interest income except for Spain, because of the impact of reduced volumes and interest rate pressure on loans; Portugal, due to sales of public debt; and the US, impacted by the fall in auto finance balances and the change of business mix toward a lower risk profile (higher FICO).

 

 

Fee income was up by more than 10%. Greater activity and customer loyalty pushed up fee income in almost all units. Double-digit growth in fee income from commercial and retail banking (85% of the total) as well as from Global Corporate Banking.

 

 

Gains on financial transactions (less than 4% of revenues) declined 3%, while other income fell 7%.

LOGO  Operating expenses

 

 

Operating expenses rose 4% as a result of higher inflation in many countries and high costs in developing countries, together with those linked to regulations and investments in commercial transformation.

 

 

In real terms and on a like-for-like basis, the Group’s costs were stable. Of note were Portugal (-9%), Spain (-5%) and Poland (-2%), as well as SCF (-1%). Of the other units, Argentina’s were up, (increasing and transforming the retail network, and the salary agreement) and Mexico‘s (investment plan announced at the end of 2016).

In short, we kept up our focus on operational excellence and digitalisation in order to remain a reference in the sector in terms of efficiency, while we continued to enhance the customer experience.

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   15


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

LOGO

LOGO  Loan-loss provisions

 

 

Loan-loss provisions fell 7%, enabling us to keep on improving the credit quality ratios of our businesses. By country:

 

 

Significant reductions in all euro zone units and Poland, as well as the US, Brazil and Chile. Particularly striking is the UK with a cost of credit close to zero.

 

 

Argentina’s increased, in line with lending, and Mexico’s because of higher provisions for consumer credit and the disposal of a portfolio in the first half of the year.

LOGO  Other results and provisions

 

 

Other results and provisions were 2,256 million negative, higher than in 2016, although the third quarter’s were lower than in the first and second quarters. This item records different kinds of provisions, as well as capital gains, capital losses and assets impairment.

LOGO  Profit

 

 

Pre-tax profit rose 16% and underlying attributable profit 11%. The difference was due to the higher tax rate of 35% (31.1% in the first nine months of 2016).

 

 

Including one-offs recorded in 2016 and 2017, attributable profit rose 13% (12% in constant euros).

 

 

LOGO

 

16   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

LOGO Grupo Santander Balance sheet (including Banco Popular)

     million

 

 

 

Assets    30.09.17      30.09.16      Change
amount
     %      31.12.16  

Cash. cash balances at central banks and other demand deposits

     122,055        63,717        58,338        91.6        76,454  

Financial assets held for trading

     126,650        152,814        (26,164)        (17.1)        148,187  

Debt securities

     37,977        41,233        (3,256)        (7.9)        48,922  

Equity instruments

     18,419        14,764        3,655        24.8        14,497  

Loans and advances to customers

     12,148        9,390        2,758        29.4        9,504  

Loans and advances to central banks and credit institutions

     1,192        3,671        (2,479)        (67.5)        3,221  

Derivatives

     56,913        83,756        (26,843)        (32.0)        72,043  

Financial assets designated at fair value

     38,160        45,158        (6,998)        (15.5)        31,609  

Loans and advances to customers

     20,595        15,433        5,162        33.4        17,596  

Loans and advances to central banks and credit institutions

     13,142        25,645        (12,503)        (48.8)        10,069  

Other (debt securities an equity instruments)

     4,423        4,080        343        8.4        3,944  

Available-for-sale financial assets

     139,461        113,947        25,514        22.4        116,774  

Debt securities

     134,568        109,241        25,327        23.2        111,287  

Equity instruments

     4,893        4,706        187        4.0        5,487  

Loans and receivables

     903,851        828,539        75,312        9.1        840,004  

Debt securities

     15,234        13,396        1,838        13.7        13,237  

Loans and advances to customers

     821,943        748,467        73,476        9.8        763,370  

Loans and advances to central banks and credit institutions

     66,674        66,676        (2)        (0.0)        63,397  

Held-to-maturity investments

     13,553        12,276        1,277        10.4        14,468  

Investments in subsidaries. joint ventures and associates

     6,832        3,481        3,351        96.3        4,836  

Tangible assets

     22,708        25,979        (3,271)        (12.6)        23,286  

Intangible assets

     28,538        28,748        (210)        (0.7)        29,421  

o/w: goodwill

     25,855        26,148        (293)        (1.1)        26,724  

Other assets

     66,222        54,879        11,343        20.7        54,086  

Total assets

     1,468,030            1,329,538                138,492                      10.4                  1,339,125  

Liabilities and shareholders’ equity

                                            

Financial liabilities held for trading

     110,024        116,249        (6,225)        (5.4)        108,765  

Customer deposits

     27,218        5,943        21,275        358.0        9,996  

Debt securities issued

     —          —          —          —          —    

Deposits by central banks and credit institutions

     1,629        2,393        (764)        (31.9)        1,395  

Derivatives

     57,766        85,407        (27,641)        (32.4)        74,369  

Other

     23,411        22,506        905        4.0        23,005  

Financial liabilities designated at fair value

     55,049        47,149        7,900        16.8        40,263  

Customer deposits

     25,721        24,465        1,256        5.1        23,345  

Debt securities issued

     2,733        2,965        (232)        (7.8)        2,791  

Deposits by central banks and credit institutions

     26,595        19,718        6,877        34.9        14,127  

Other

     0        1        (1)        (66.5)        —    

Financial liabilities measured at amortized cost

     1,147,403        1,021,138        126,265        12.4        1,044,240  

Customer deposits

     725,913        637,031        88,882        14.0        657,770  

Debt securities issued

     215,907        225,709        (9,802)        (4.3)        226,078  

Deposits by central banks and credit institutions

     176,890        134,590        42,300        31.4        133,876  

Other

     28,693        23,808        4,885        20.5        26,516  

Liabilities under insurance contracts

     1,673        665        1,008        151.6        652  

Provisions

     15,838        14,883        955        6.4        14,459  

Other liabilities

     29,321        28,332        989        3.5        28,047  

Total liabilities

     1,359,307        1,228,416        130,891        10.7        1,236,426  

Shareholders’ equity

     115,723        105,221        10,502        10.0        105,977  

Capital stock

     8,020        7,217        803        11.1        7,291  

Reserves

     103,587        94,192        9,395        10.0        94,149  

Attributable profit to the Group

     5,077        4,606        471        10.2        6,204  

Less: dividends

     (962)        (794)        (168)        21.2        (1,667)  

Accumulated other comprehensive income

     (19,823)        (16,326)        (3,497)        21.4        (15,039)  

Minority interests

     12,824        12,227        597        4.9        11,761  

Total equity

     108,723        101,122        7,601        7.5        102,699  

Total liabilities and equity

     1,468,030        1,329,538        138,492        10.4        1,339,125  

 

FINANCIAL REPORT 2017     LOGO   17


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

LOGO GRUPO SANTANDER BALANCE SHEET

 

LOGO

In the third quarter, without the exchange rate impact and excluding Banco Popular, lending rose 1% and funds rose 2%.

 

LOGO

In relation to September 2016 and excluding the exchange rate impact and Popular:

 

   

Gross loans excluding repos increased 1% with rises in retail banking and in 7 of the 10 core units.

 

   

Funds rose 8%, spurred by demand deposits and mutual funds. Growth in 9 of the 10 core units.

 

LOGO

Popular’s contribution to the Group’s balance sheet was €75,751 million of net loans and €69,842 million of deposits.

Loans and deposits (excluding Popular)

The appreciation/depreciation against the euro of the different currencies in which the Group operates had a negative impact on the evolution of the Group’s customer balances of about 1% both in the third quarter and 2% year-on-year.

LOGO  Gross customer lending

 

 

Gross customer loans excluding repos showed a balanced structure: individuals (48%), consumer credit (16%), SMEs and companies (24%) and GCB (12%).

 

 

In the third quarter, lending excluding the exchange rate impact rose 1%, as follows by countries:

 

  -

Growing or stable in all units, except Spain (-2%) due to lower institutional loans and the United States (-1%). Of note Portugal (+8%), because of a corporate operation and Argentina (+9%).

 

 

Over September 2016, and eliminating the exchange rate impact, total Group lending was 1% higher:

 

  -

Increases in 7 of the 10 core countries, with significant growth in Argentina (+57%, benefiting from the integration of Citibank), Brazil (+9%), Portugal (+7%), SCF (+5%) and Poland (+5%).

 

  -

Stable in the United Kingdom, falls in Spain (-3%, because of institutions and GCB) and the US (-6% due to the optimisation of portfolios).

LOGO  Customer funds

 

 

In the third quarter, total funds (deposits excluding repos and including mutual funds) rose 2% excluding the exchange rate impact. Of note was the growth in Brazil (+10%), fuelled by the strategy of reducing letras financeiras and replacing them with low cost customer deposits in order to optimise the cost of funds.

 

 

Growth of 8% over September 2016, excluding the exchange rate impact, as follows:

 

LOGO

 

18   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Consolidated financial report

 

    

 

 

The strategy of loyalty and management of funding costs helped produce a 10% increase in demand deposits and 13% in mutual funds and a 2% fall in time deposits.

 

 

The funds’ structure was as follows: demand deposits (59%), time (22%) and mutual funds (19%).

 

 

Growth in the nine of the 10 core units. The largest rise was in Argentina (+73%, partly due to Citibank’s incorporation) and Brazil (+26%). Growth of more than 5% in Spain, Mexico and Poland. The only fall was in the US (-4%) due to lower balances with institutions.

 

 

As well as capturing deposits, the Grupo Santander attaches strategic importance to maintaining a selective policy of issuance in international fixed income markets, seeking to adapt the frequency and volume of market operations to each unit’s structural liquidity needs, as well as to the receptiveness of each market.

 

 

In the first nine months, the following Grupo Santander issues (excluding Popular) were made:

 

 

Medium and long-term senior debt of 6,432 million, covered bonds of 4,168 million and 9,636 million of securitisations placed in the market.

 

 

Eligible TLAC issues (Total Loss-Absorbing Capacity) to strengthen the Group’s position for a total amount of 13,328 million. (senior non-preferred: 9,728 million, subordinated debt: 1,281 million, preferred shares: 2,319 million).

 

 

Medium and long-term debt maturities amounted to 28,760 million.

 

 

The net loan-to-deposit ratio was 110% (116% in September 2016) and the ratio of deposits plus medium and long term funding to the Group’s loans was 115%, underscoring the comfortable funding structure.

Evolution including Banco Popular

 

 

Banco Popular contributed, after the adjustments made, 75,751 million of net loans and 69,842 million of deposits, mainly in Spain. Popular also contributed 9,731 million of mutual funds and 7,123 million of other off-balance sheet assets.

 

 

Deposits continued to recover in the third quarter, following the acquisition. The increase in Spain since the end of June has been more than 7,000 million, bringing the total recovered amount to more than 10,000 million.

 

 

Loans, on the other hand, are recovering at a slower pace, partly because of the summer season. In Spain, they declined about 2,000 million since the acquisition date, excluding real estate loans.

 

LOGO

 

FINANCIAL REPORT 2017     LOGO   19


Table of Contents

JANUARY - SEPTEMBER    » Solvency ratios

 

    

 

LOGO  GRUPO SANTANDER SOLVENCY RATIOS

 

LOGO

The fully loaded CET1 ratio was 10.80% at the end of September, with strong organic generation in the third quarter (+16 b.p.), partially absorbed by the impact of one-off charges in the quarter.

 

LOGO

Tangible equity per share was 2% higher year-on-year at €4.20.

 

LOGO

The fully loaded leverage ratio was 5.0%, (the same as in September 2016).

 

 

We continued to improve our solvency ratios. The fully loaded CET1 ratio increased 8 b.p. to 10.80%, excluding July’s capital increase, as follows:

 

   

+16 b.p. from organic generation due to the underlying profit and management of risk assets.

 

   

-2 b.p. from markets and others.

 

   

-6 b.p. from the one-off charge.

 

 

When calculating the ratio 280 million was deducted for the remuneration of the contingent-convertible preferred shares, as well as treasury stock, which at the end of September was irrelevant.

 

 

Banco Santander also made an issue of preferred shares contingently convertible into ordinary new issue shares of the Bank, eligibe as additional Tier 1 or AT1 for a nominal amount of 1,000 million.

The remuneration of the shares, whose payment is subject to certain conditions and is also discretional, has been set at 5.25% a year for the first six years, and then reviewed every five years applying a spread of 499.9 b.p. on the 5-year Mid-Swap rate.

Following the transactions made within the issues plan, the Tier I fully loaded capital ratio stood at 12.04%, 60 b.p. more in the last 12 months.

 

 

In regulatory terms, the total capital ratio was 14.89% and the phase-in CET1 12.18%. The minimum ratios required by the European Central Bank for Grupo Santander on a consolidated basis for 2017 are 11.27% for the total capital ratio and 7.77% for the CET1.

 

LOGO Eligible capital. September 2017

     million

 

 

      Phase-in          Fully-loaded  

CET1

     75,843        67,210  

Basic capital

     78,998        74,964  

Eligible capital

     92,714        89,548  

Risk-weighted assets

     622,548        622,548  
                   

CET1 capital ratio

     12.18        10.80  

T1 capital ratio

     12.69        12.04  

Total capital ratio

     14.89        14.38  

LOGO

 

 

LOGO

 

20   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Risk management

 

    

 

LOGO  RISK MANAGEMENT

 

LOGO

The Group’s NPL ratio (excluding Banco Popular) remained favourable and was 3.51% at the end of September (-4 b.p. in the quarter and -64 b.p. in the last 12 months).

 

LOGO

Good evolution of the cost of credit (1.15%), 4 b.p. better than in the second quarter and year-on-year.

 

LOGO

On a like-for-like basis and isolating the forex impact, loan-loss provisions were 7% lower year-on-year and coverage was 72%.

 

LOGO

Banco Popular’s NPL ratio was 8.8 p.p. lower at 11.17%, mainly due to the agreement to sell a majority stake in the real estate portfolio. The coverage ratio is 47%.

 

LOGO  Credit risk management excluding Popular

 

 

Non-performing loans (excluding Banco Popular) stood at 29,434 million at the end of September, 1% lower than in the second quarter and 15% year-on-year. The NPL ratio was 3.51% (-4 b.p. quarter-on-quarter and -64 b.p. year-on-year).

 

 

Loan-loss provisions amounted to 21,272 million (coverage of 72%, at constant perimeter). In order to properly view this figure, it should be remembered that the NPL ratios of the UK and Spain are affected by the weight of mortgage balances, which require fewer provisions as they have guarantees.

 

 

The cost of credit (1.15%) continued its favourable trend both in quarter-on-quarter and year-on-year terms.

The NPL and coverage ratios of the main countries where the Group operates are set out below:

 

 

In Spain, the favourable trend was due to pro-active management of the irregular portfolio and the good evolution of the macroeconomic environment.

The Real Estate Unit in Spain reduced its NPL ratio in the quarter mainly due to outflows via recovery and, to a lesser extent, foreclosures.

 

 

Poland’s NPL ratio rose a little because of lower lending, particularly to companies.

 

 

Portugal’s NPL ratio maintained its positive trend, thanks to higher lending, the sale of a company position and the good performance of the different portfolios.

 

 

In the United Kingdom the different portfolios continued to perform well, mainly mortgages and companies, against a backdrop, moreover, of higher lending.

 

 

The positive trend in Chile in the quarter was largely due to the performance of the portfolios of individual borrowers and companies.

 

 

In the United States the NPL ratio was lower, mainly due to the good performance of the companies’ segment at Santander Bank

 

 

Lastly, the NPL ratios of Santander Consumer Finance, Brazil and Mexico, remained virtually stable.

LOGO  Credit risk management (excluding Popular)

     million

 

 

      30.09.17      30.09.16      Var.%      31.12.16  

Non-performing loans

     29,434        34,646        (15.0)        33,643  

NPL ratio (%)

     3.51        4.15           3.93  

Loan-loss allowances

     21,272        25,171        (15.5)        24,835  

For impaired assets

     12,923        16,724        (22.7)        15,466  

For other assets

     8,349        8,447        (1.2)        9,369  

Coverage ratio (%)

     72.3        72.7           73.8  

Cost of credit (%)

     1.15        1.19                 1.18  

LOGO  Credit risk management. September 2017

     million

 

 

     NPL      Change (b.p.)      Coverage  
      ratio      QoQ      Yq      ratio  

Spain

     4.99               (83)        45.2  

Real State Spain

     90.64        (55)        602        52.2  

Consumer Finance

     2.60        (1)        (26)        104.3  

Poland

     4.70        4        (101)        67.6  

Portugal

     6.93        (74)        (247)        60.4  

United Kingdom

     1.32        9        (15)        31.5  

Brazil

     5.32        (4)        (80)        97.6  

Mexico

     2.56        (2)        (39)        110.3  

Chile

     4.95        (5)        (17)        58.5  

United States

     2.56        (8)        32        187.5  

Banco Popular

     11.17        (883)               46.7  

LOGO  NPL and coverage ratios. Total Group

    %

 

 

LOGO

 

 

FINANCIAL REPORT 2017     LOGO   21


Table of Contents

JANUARY - SEPTEMBER    » Risk management

 

    

 

LOGO  Non-performing loans by quarter (excluding Popular)

     million

 

 

     2016                      2017  
      1Q      2Q      3Q      4Q                1Q      2Q      3Q  

Balance at beginning of period

     37,094        36,148        36,291        34,646             33,643        32,158        29,745  

Net entries

     1,668        2,221        1,763        1,710             1,583        2,255        2,324  

Increase in the scope of consolidation

     13        664        21        36             18                

Exchange rate differences and other

     72        869        (44)        315             536        (854)        (150)  

Write-offs

     (2,699)        (3,612)        (3,385)        (3,063)                   (3,623)        (3,813)        (2,485)  

Balance at period-end

     36,148                36,291                34,646                33,643                   32,158                29,745                29,434  

LOGO Credit quality ratios including Banco Popular

 

 

Banco Popular’s non-performing loans stood at 10,008 million, and the NPL ratio was 11.17%, a decline of almost 9 p.p. over the second quarter, following the transaction with Blackstone (commented on page 23 of this report). Loan-loss provisions amounted to 4,672 million (coverage ratio of 47%).

 

 

As a result, the Group’s NPL ratio after integrating Banco Popular was 4.24%, improving 113 b.p. in the third quarter. The coverage ratio was 66%.

 

 

LOGO Structural FX risk ex-Popular

 

 

As regards the structural forex risk, Santander maintains a core capital coverage ratio of around 100% in order to protect itself from exchange rate movements.

 

LOGO Market risk excluding Popular

 

 

The risk of trading activity in the third quarter of global corporate banking, measured in daily VaR terms at 99%, fluctuated between 14.1 million and 34.3 million. These figures are low compared to the size of the Group’s balance sheet and activity.

 

 

The average VaR was slightly higher in the second part of the quarter due to volatility in Brazil, both in interest rates and exchange rates, increasing the exposure to these risks temporarily and always within the established limits.

 

 

In addition, there are other positions classified for accounting purposes as trading. The total VaR of trading of this accounting perimeter at the end of September was 35.2 million.

LOGO

 

 

LOGO  Trading portfolios*. VaR by geographic region

     million

 

     2017             2016  
Third quarter    Average              Latest              Average  
                                     

Total

     22.9        34.3                 18.4  

Europe

     6.3        7.2           7.9  

United States and Asia

     1.8        2.4           1.1  

Latin America

     21.9        34.3           14.2  

Global activities

     0.2        0.6                 0.5  

(*) Activity performance in Global Corporate Banking financial markets

LOGO  Trading portfolios*. VaR by market factor

     million

 

Third quarter            Min,              Avg,              Max,              Last  

VaR total

     14.1        22.9        34.3        34.3  

Diversification efect

     (2.7)        (6.2)        (10.8)        (7.8)  

Interest rate VaR

     11.1        17.3        24.8        19.6  

Equity VaR

     1.4        2.6        5.7        5.7  

FX VaR

     2.7        6.3        13.5        13.5  

Credit spreads VaR

     2.3        3.0        3.6        3.3  

Commodities VaR

                           

(*) Activity performance in Global Corporate Banking financial markets

 

 

22   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Risk management

 

    

 

» REAL ESTATE ACTIVITY IN SPAIN

 

 

 

 

As announced after the acquisition of Banco Popular, and in order to reduce Grupo Santander’s unproductive assets to irrelevant levels, on August 8th Banco Popular formalised agreements with the Blackstone fund for the acquisition by the fund of 51% of Banco Popular’s real estate business and thus control over it. This business consists of the foreclosed real estate portfolio, non-performing loans emanating from the real estate sector and other assets related to Banco Popular’s activity and that of its subsidiaries.

 

 

Closing of the Transaction will involve the creation of a company to which Banco Popular will transfer the Business (with an aggregate gross book value of approximately 30,000 million) and 100% of the share capital of Aliseda. The valuation attributed to the assets in Spain (real estate, loans and tax assets, excluding Aliseda) is approximately 10,000 million and is subject to final determination based on the assets remaining within the Business at closing and the integration of Aliseda. From closing, Blackstone will undertake the management of the Business.

 

 

The operation is expected to be closed during the first quarter of 2018 once the required regulatory authorisations have been obtained.

 

 

The operation does not involve for Banco Popular and Banco Santander any significant impact on the P&L, and is estimated will produce a positive impact on Banco Santander’s fully loaded CET1 ratio of 12 b.p. Moreover, the capital consumption of 5 basis points which would result from the purchase of a 51% interest in Aliseda by Banco Popular will be released.

 

 

The total real estate exposure (the sum real estate activity in Spain and the real estate exposure of Popular, also in Spain) stands at 5,900 million (coverage of 52%). This comprises real estate assets for a net value of 4,575 million (coverage of 52%) and real estate loans of 1,325 million (coverage of 55%).

LOGO  Real estate activity Grupo Santander*. Exposure

     billion

 

 

LOGO

(*) Including Banco Santander’s Real Estate Activity Spain and Banco Popular’s

million    Net
value
 

Real estate assets

     4,575  

- Foreclosed

     3,372  

- Rentals

     1,203  

Non-performing real estate loans

     1,325  

Assets + non-performing real estate

     5,900  
 

 

FINANCIAL REPORT 2017     LOGO   23


Table of Contents

JANUARY - SEPTEMBER    » Business information

 

    

 

» DESCRIPTION OF THE BUSINESSES

 

 

In 2017 Grupo Santander is maintaining the same general criteria applied in 2016, as well as the business segments, with the following exceptions:

 

 

In the second quarter of 2016, and in order to make it comparable with the same period of 2015, the contribution to the Single Resolution Fund (SRF) of 120 million net was reclassified to “Net capital gains and provisions” from “Other operating results.” In the fourth quarter, this reclassification was reversed. In the information presented here, and in order to facilitate the quarterly comparison, the contribution to the SRF is recorded in “Other operating results”. This change affects the composition of the consolidated Group accounts, Spain, Santander Consumer Finance and Portugal, but not the attributable profit.

 

 

Assigning to the various countries and global segments the capital gains and non-recurring provisions that were being presented in the Corporate Centre. They relate to the second and fourth quarters of 2016 and affect the attributable profit of the units of Spain (-216 million), Santander Consumer Finance (+25 million), Poland (+29 million), United Kingdom (-30 million), United States (-32 million) and, as a counterpart of all of them, the Corporate Centre itself (+231 million). The Group’s total attributable profit does not change.

 

 

Annual adjustment of the perimeter of the Global Customer Relationship Model between Retail Banking and Santander Global Corporate Banking. This change has no impact on the geographic businesses.

The financial statements of each business unit have been drawn up by aggregating the Group’s basic operating units. The information relates to both the accounting data of the units integrated in each segment, as well as that provided by the management information systems. In all cases, the same general principles as those used in the Group are applied.

The operating business areas are structured into two levels:

 

LOGO

Geographic businesses. The operating units are segmented by geographical areas. This coincides with the Group’s first level of management and reflects Santander’s positioning in the world’s three main currency areas (euro, sterling and dollar). The segments reported on are:

 

  LOGO

Continental Europe. This covers all businesses in the area. Detailed financial information is provided on Spain, Portugal, Poland and Santander Consumer Finance (which incorporates all the region’s business, including the three countries mentioned herewith).

 

  LOGO

United Kingdom. This includes the businesses developed by the Group’s various units and branches in the country.

 

  LOGO

Latin America. This embraces all the Group’s financial activities conducted via its banks and subsidiaries in the region. The financial statements of Brazil, Mexico and Chile are set out.

 

  LOGO

United States. Includes the holding Santander Holdings USA (SHUSA) and its subsidiaries Santander Bank, Banco Santander Puerto Rico, Santander Consumer USA, Banco Santander International, Santander Investment Securities and the New York branch.

 

LOGO

Global businesses. The activity of the operating units is distributed by the type of business: Retail Banking, Santander Global Corporate Banking and Spain Real Estate Activity.

 

  LOGO

Retail Banking. This covers all customer banking businesses, including consumer finance, except those of corporate banking, which are managed through the Global Customer Relationship Model. The results of the hedging positions in each country are also included, conducted within the sphere of each one’s Assets and Liabilities Committee.

 

  LOGO

Santander Global Corporate Banking (SGCB). This business reflects the revenues from global corporate banking, investment banking and markets worldwide including treasuries managed globally (always after the appropriate distribution with commercial banking customers), as well as equities business.

The acquired perimeter of Banco Popular is temporarily presented separately.

In addition to these operating units, which report by geographic area and by businesses, the Group continues to maintain the area of Corporate Centre. This area incorporates the centralised activities relating to equity stakes in financial companies, financial management of the structural exchange rate position, assumed within the sphere of the Group’s Assets and Liabilities Committee, as well as management of liquidity and of shareholders’ equity via issues.

As the Group’s holding entity, this area manages all capital and reserves and allocations of capital and liquidity with the rest of businesses. It also incorporates amortisation of goodwill but not the costs related to the Group’s central services (charged to the areas), except for corporate and institutional expenses related to the Group’s functioning.

 

The figures of the Group’s various units have been drawn up in accordance with these criteria, and so do not coincide individually with those published by each unit.

 

24   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

LOGO Net operating income                          / 2Q’17                            / 9M’16  
     million    3Q’17              %              % w/o FX              9M’17      %          % w/o FX  

Continental Europe

     1,652                 11.2        11.4                 4,832        6.4        6.0  

o/w: Spain

     621           13.8        13.8           1,907        6.6        6.6  

Santander Consumer Finance

     650           5.9        6.0           1,880        5.4        5.0  

Poland

     209           (1.8)        (1.0)           596        9.3        7.0  

Portugal

     168                 31.2        31.2                 452        (1.6)        (1.6)  

United Kingdom

     703                 (14.4)        (10.6)                 2,232        5.9        15.3  

Latin America

     3,442                 (0.9)        4.1                 10,418        29.8        21.5  

o/w: Brazil

     2,298           1.3        6.3           6,970        40.4        25.8  

Mexico

     536           (3.1)        (0.9)           1,594        11.8        15.0  

Chile

     351                 (8.4)        (5.2)                 1,116        8.5        4.0  

United States

     861                 (16.8)        (10.6)                 2,938        (13.3)        (13.6)  

Operating areas

     6,658                 (2.3)        1.7                 20,420        13.0        10.5  

Corporate Centre

     (419)                 (8.7)        (8.7)                 (1,337)        17.8        17.8  

Total Group (Ex-Popular)

     6,239                 (1.9)        2.5                 19,083        12.7        10.1  

Popular

     247                                            290                    

Total Group

     6,486                 1.3        5.6                 19,373        14.4        11.7  
LOGO Attributable profit to the Group                          / 2Q’17                            / 9M’16  
     million    3Q’17              %      % w/o FX              9M’17      %      % w/o FX  

Continental Europe*

     750                 8.0        8.3                 2,218        11.8        11.4  

o/w: Spain*

     311           28.9        28.9           914        16.5        16.5  

Santander Consumer Finance*

     309           (3.2)        (3.0)           943        14.4        13.9  

Poland*

     76           (8.2)        (7.6)           219        4.9        2.7  

Portugal

     103                 (3.8)        (3.8)                 336        14.6        14.6  

United Kingdom*

     377                 (7.6)        (3.4)                 1,201        (0.4)        8.4  

Latin America

     1,069                 1.8        7.1                 3,169        30.8        24.0  

o/w: Brazil

     659           8.0        13.0           1,902        49.1        33.6  

Mexico

     182           (2.7)        (0.6)           532        15.6        18.8  

Chile

     143                 (4.2)        (1.0)                 440        16.7        11.9  

United States

     93                 (37.2)        (31.7)                 337        (11.5)        (11.9)  

Operating areas*

     2,289                 (0.5)        3.1                 6,925        15.5        14.7  

Corporate Centre*

     (480)                 (14.7)        (14.7)                 (1,511)        32.5        32.5  

Total Group (Ex-Popular)*

     1,809                 4.1        9.0                 5,414        11.5        10.6  

Popular*

     168                                            178                    

Total Group*

     1,976                 13.0        18.0                 5,592        15.2        14.2  

Net capital gains and provisions

     (515)                 —          —                   (515)        107.4        101.0  

Total Group

     1,461                 (16.4)        (11.7)                 5,077        10.2        9.4  

(*),- In the units. underlying attributable profit (excluding net capital gains and provisions)

 
LOGO Gross customer loans w/o repos                          / 2Q’17                            / 9M’16  
     million    3Q’17              %      % w/o FX              9M’17      %      % w/o FX  

Continental Europe

     304,117                 (0.2)        (0.0)                 304,117        0.8        1.0  

o/w: Spain

     148,838           (1.8)        (1.8)           148,838        (2.7)        (2.7)  

Santander Consumer Finance

     89,003           0.1        (0.1)           89,003        4.4        5.1  

Poland

     22,226           0.3        2.2           22,226        5.4        5.0  

Portugal

     31,190                 8.4        8.4                 31,190        6.6        6.6  

United Kingdom

     235,704                 0.1        0.4                 235,704        (2.5)        (0.2)  

Latin America

     154,722                 1.7        3.1                 154,722        4.1        7.5  

o/w: Brazil

     75,622           3.1        3.2           75,622        4.5        8.6  

Mexico

     29,347           (0.8)        3.5           29,347        3.0        1.7  

Chile

     37,281                 2.5        2.1                 37,281        0.9        3.8  

United States

     76,725                 (4.5)        (1.2)                 76,725        (10.8)        (5.7)  

Operating areas

     771,269                 (0.2)        0.6                 771,269        (0.9)        1.2  

Total Group (Ex-Popular)

     777,617                 (0.0)        0.7                 777,617        (0.6)        1.4  

Popular

     79,573                 (14.5)        (14.5)                 79,573                    

Total Group

     857,189                 (1.6)        (0.9)                 857,189        9.6        11.8  
LOGO Customer funds (deposits w/o repos + mutual funds)                     / 2Q’17                            / 9M’16  
     million    3Q’17              %      % w/o FX              9M’17      %      % w/o FX  

Continental Europe

     341,480                 0.8        0.9                 341,480        7.0        7.0  

o/w: Spain

     240,192           0.4        0.4           240,192        8.2        8.2  

Santander Consumer Finance

     35,777           0.8        0.7           35,777        4.2        4.8  

Poland

     26,824           0.4        2.2           26,824        6.3        5.9  

Portugal

     32,017                 0.5        0.5                 32,017        0.9        0.9  

United Kingdom

     207,861                 (0.3)        (0.1)                 207,861        0.8        3.2  

Latin America

     202,638                 4.8        6.4                 202,638        15.4        19.5  

o/w: Brazil

     113,031           10.1        10.2           113,031        21.1        25.8  

Mexico

     38,643           (2.7)        1.4           38,643        11.0        9.6  

Chile

     33,215                 1.6        1.2                 33,215        1.1        4.0  

United States

     60,916                 (4.4)        (1.1)                 60,916        (8.8)        (3.6)  

Operating areas

     812,894                 1.0        1.8                 812,894        5.9        7.9  

Total Group (Ex-Popular)

     813,092                 1.0        1.8                 813,092        5.7        7.8  

Popular

     79,240                 12.3        12.3                 79,240                    

Total Group

     892,332                 1.9        2.7                 892,332        16.0        18.3  

 

FINANCIAL REPORT 2017     LOGO   25


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

SPAIN*

 

         LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS

 

LOGO   Our strategies to increase customer loyalty and means of payment are yielding good results (+31% in loyal customers and +46% in revenue from cards).

 

LOGO   We progressed in digital transformation with the launch of Digilosofía and continued to be the market leaders in payments via mobile phones (market share of around 60%).

 

LOGO   Our drive in business with companies enabled us to grow our market share in new lending and in value-added products. The balance in SMEs has risen by €1,100 million this year.

 

LOGO   First nine months attributable profit of €914 million, 16% higher year-on-year.

 

Commercial activity

 

•  Our 1l2l3 Smart strategy is enabling us to continue to improve customer loyalty (+36% individuals and +14% companies).

 

•  Revenue from credit cards grew 46%, focused on the 1l2l3 World. We reached more than 170,000 customers with the recently launched 1l2l3 Smart for millennials and more than 50,000 La Liga credit cards were issued in its first days.

 

•  In companies, 23% growth year-on-year in international business, further strengthening our activity in the Spain-UK trade corridor. Furthermore, our joint action plan among companies and wholesale banking secured our leadership in fixed income and syndicated loan rankings (18% market share in the latter).

 

•  Further progress in digital transformation. The new app and the launch of Digilosofia enabled us to increase sevenfold the weekly capturing of digital customers. We also maintained our leadership in payments via mobile phones in Spain. Santander is the first Spanish entity to provide mobile phone payments with both, Apple Pay and Samsung Pay.

 

  

    

LOGO

 

Business performance

 

•  New lending rose 13% year-on-year, with growth in all segments and an increase in entry rates and fees. Of note among the segments was retail banking (+25%) and by product mortgages (+30%), consumer credit (+14%) and loans to companies.

 

•  Year-on-year and quarter-on-quarter growth in deposits continued (+17% in demand deposits in the last 12 months). Mutual funds increased 15%.

 

   LOGO

 

Results

 

The third quarter, attributable profit was 29% higher due to lower provisions and the recording in the second quarter of the contribution to the Single Resolution Fund.

 

The first nine months attributable profit was 914 million, 16% higher year-on-year. By lines:

 

•  Positive evolution of fee income (+13%), with good performance of the main lines, both commercial and wholesale banking, which offset the pressure on net interest income and lower gains on financial transactions.

 

•  Continuous improvement in costs (-3% year-on-year), after absorbing those associated with the launch of Openbank.

 

•  Provisions fell 19%. Enhanced credit quality: NPL ratio of 4.99% (-83 b.p. year-on-year) and coverage at 45%. The cost of credit fell to 0.31% (0.41% in September 2016).

 

*   Ex-Popular

  

    

    

    

LOGO

 

Detailed financial information on page 49

 

 

26   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

SANTANDER CONSUMER FINANCE

 

         LOGO

 

LOGO  FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Higher new lending in our core countries. Of note, auto lending (+11%).

 

LOGO   High profitability (RoTE of 16.7%) combined with a historically low cost of credit.

 

LOGO   Attributable profit of €858 million, including costs of €85 million to Germany.

 

LOGO   The underlying profit was €943 million, 14% higher than in the same period of 2016.

 

Commercial activity

 

•  The European units of Santander Consumer Finance conducted their business in an environment of recovery of consumption and of new car sales (+4% year-on-year).

 

•  SCF continued to gain market share, underpinned by a solid business model: geographic diversification, critical mass in key products, better efficiency than its competitors and a common risk system that enables high credit quality to be maintained.

 

•  Management continued to focus on boosting auto finance and consumer credit through agreements with the main distributors and strengthen digital channels.

 

LOGO

 

Business performance

 

•  New lending increased 9% year-on-year, spurred by auto finance (+11%). Growth in the main units, particularly in Italy, France and Poland (+19%, +15% and +13%, respectively).

 

•  Of note in funds were stable customer deposits of around 35,800 million, something that distinguishes us from our competitors.

 

•  Recourse to wholesale funding was 6,606 million in the first nine months, via senior issues and securitisations. Customer deposits and medium and long-term issues-securitisations placed in the market covered 71% of net lending at the end of September.

 

LOGO

Results

 

The third quarter attributable profit was 30% lower than the second quarter’s, mainly due to the recording of integration costs of commercial networks in Germany (85 million net of tax). On an underlying basis, gross income improved, costs remained flat and loan-loss provisions rose because of the sale of portfolios in the second quarter.

 

The first nine months attributable profit was 858 million. Underlying profit (excluding integration costs) amounted to 943 million, a double-digit increase, due to:

 

•  Higher gross income, mainly due to net interest income (+5%).

 

•  The efficiency ratio was 43.9%, an improvement of 0.4 p.p.

 

•  Loan-loss provisions fell 31% and and the cost of credit improved to 0.34% backed by the outstanding performance of portfolios and good management of recoveries.

 

•  The NPL ratio was 2.60% (-26 b.p. year-on-year) and the coverage ratio stood at 104%.

 

•  The main units by growth in profits were Spain (+21%), Nordic countries (+14%), Poland (+42%) and France (+20%).

 

LOGO

 

  Detailed financial information on page 50

 

FINANCIAL REPORT 2017     LOGO   27


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

POLAND

 

         LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Bank Zachodni continues to be the market leader in mobile and online banking

 

LOGO   Balanced growth in loans and deposits. In lending the focus is on mortgages, SMEs and leasing. In funds, focus on demand deposits

 

LOGO   In results, focus on management of spreads, revenues and costs in a low interest rates environment

 

LOGO   Attributable profit down 10%, affected by the extraordinary contribution to the Deposit Guarantee Fund (BFG), as it is non-tax deductible, and the higher impact of the tax on assets.

 

Commercial activity

 

•  The Bank’s main goal is to be the bank of first choice, responding to and predicting customer expectations. Transformation objectives focus on increasing sales productiveness, cost-efficiency and implementing innovations.

 

•  Santander remains as benchmark bank in digital channels. Launch of the new proposal As I Want it Account, which enables customers to decide what they need and how to pay for the products and services offered. Current customers can change their current account for the new one in the electronic banking channel BZWBK24. Until the end of September, 115,000 accounts were open.

 

•  New initiatives were drawn up at Bank Zachodni WBK to improve communication and bring the brand closer to customers.

  LOGO

 

Business performance

 

•  Loans rose 5% year-on-year backed by the Bank’s target segments: SMEs (+8%) and individuals (+5%). By products, mortgages (+6%) and consumer credit (+5%). Corporate lending rose 3% and to GCB 15%.

 

•  Deposits increased 5% year-on-year, also boosted by individuals (+6%), SMEs (+9%) and GCB (+13%). Management of spreads was reflected in a 10% rise in demand deposits and a fall of 3% in time deposits.

 

•  This evolution maintained our solid funding structure (net loan-to-deposit ratio of 93%).

 

 

LOGO

Results

 

The third quarter attributable profit of 76 million was 8% less than the second quarter, mainly due to lower collection of dividends, which are seasonally higher in the second quarter.

 

The first nine months attributable profit was 219 million, 10% lower than the same period of 2016, when the capital gains of VISA Europe and restructuring costs were recorded.

 

Underlying profit was 3% higher than in 2016, impacted by the extraordinary contribution to the BFG, as it is non-tax deductible, and the higher impact of tax on assets.

 

On the other hand, the most recurring lines performed well:

 

•  Revenues increased, boosted by net interest income (+10%) and fee income (+7%), partially offset by lower gains on financial transactions (-45%).

 

•  Operating expenses were down 1%. Personnel expenses were slightly higher (+2%) and general ones fell 5%.

 

•  Lower loan-loss provisions (-14%) with material improvement in the NPL ratio (4.70% vs. 5.71% in September 2016) and in the cost of credit (0.61% vs. 0.76% in September 2016).

 

LOGO

 

  Detailed financial information on page 51

 

 

28   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

PORTUGAL*

 

         LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS

 

LOGO   The commercial transformation programme continued to drive growth in loyal and digital customers

 

LOGO   Profit rose in the first nine months year-on-year, due to lower costs and provisions which more than offset the reduced revenues affected by the sale of loan portfolios and ALCO

 

LOGO   Santander Totta’s board approved the acquisition of Banco Popular Portugal, pending the required authorisations

 

Commercial activity

 

•  The Bank is maintaining its strategy of transforming the commercial model, streamlining processes and developing new multi channel distribution solutions in order to improve the quality of customer service and efficiency.

 

•  Activity in banking for individuals continues to be underpinned by the 1/2/3 World programme. This continued to evolve positively, with a strong increase in the number of accounts, credit cards and protection insurance.

 

•  New mortgage business remained strong, with market shares of more than 20%.

 

•  The focus in companies remained on developing digital platforms, such as the new Santander Totta Companies app. Market shares in lending were around 16%.

 

•  In September 1 billion of 10-year covered bonds were placed in the market. Santander was the first bank to place an issue with this maturity in Portugal since 2010.

  LOGO

 

Business performance

 

•  Lending rose 7% year-on-year, benefiting from a corporate operation in the third quarter. Excluding this impact, there was also a change in trend and a positive evolution in the quarter thanks to strong lending.

 

•  Year-on-year growth in funds, mainly due to demand deposits (+19%), as time deposits continued to decline, reflecting the strategy to improve the financial cost, which dropped from 0.41% in September 2016 to 0.22%. Mutual funds rose 32%.

 

 

LOGO

Results

 

The third quarter attributable profit was lower, due to the higher tax charge. Profit before tax increased 13% thanks to the good evolution of gross income, with net interest income up 7% (larger volume of lending and lower cost of deposits) and control of costs.

 

The first nine months attributable profit was 15% higher y-o-y at 336 million. By lines:

 

•  Gross income, despite the good evolution of fee income, was affected by lower balances from the sale of ALCO portfolios.

 

•  Fall in operating expenses from the policy of optimising the commercial structure in order to adjust it to the business environment.

 

•  Irrelevant provisions due to the sale of loan portfolios, reflected in improved credit quality: NPL ratio of 6.93%, down from the peak of 10.5% after Banif’s incorporation in 2016.

 

LOGO

 

Detailed financial information on page 52

 

*

Ex-Popular

 

FINANCIAL REPORT 2017     LOGO   29


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

UNITED KINGDOM

 

LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Strong business performance, cost discipline and good credit quality supported by broadly stable UK macro-economic environment.

 

LOGO   Corporate loan growth despite macro uncertainty. Mortgage lending impacted by management pricing actions in a very competitive market.

 

LOGO   Ongoing digital transformation continued to support operational efficiency and customer experience

 

LOGO   Customer businesses performed well with income growth, improving efficiency and continued good credit quality, resulting in an 8% increase in underlying profit.

 

Commercial activity

 

Solid performance of Santander UK despite the uncertain macro environment in the UK:

 

•  Leverage the 1|2|3 World strategy, which has transformed our business. Customers increased by 173,000 to 5.3 million since the end of 2016. Retail current account balances were up by £2,400 million.

 

•  We continue to enhance and develop our digital proposition: we recently expanded the educational content on the Investment Hub to help customers further explore and better understand their investment needs.

 

•  Loyal customers continued to increase although at a slower rate (+4% year-on-year), and digital customers reached 5.0 million (+9%).

 

The implementation of our ring-fencing structure is progressing well. This structure maintains longer term flexibility and lowers the overall implementation costs.

  

LOGO

 

Business performance

 

•  Customer lending was broadly flat. Lending to companies continued to grow strongly (up £700 million). Residential mortgage decreased by £200 million, reflecting management pricing actions in a very competitive market.

 

•  Gross mortgage lending was £18,300 million, and we retained almost 77% of mortgages reaching the end of their incentive period.

 

•  Customer deposits excluding repos increased 3% driven by growth in Retail current account and Commercial Banking deposit balances. The strategy of reducing time deposits and growing current accounts continues.

 

  

LOGO

Results

 

Third quarter attributable profit of 377 million slightly down from the second quarter: lower gross income (mainly gains on financial transactions), more normalised provisions partially offset by lower charges related to conduct.

 

Nine months attributable profit of 1,201 million, in line with the first nine months of 2016 when when the capital gains of VISA Europe and restructuring costs were recorded. Underlying profit rose 8%. Noteworthy aspects:

 

•  Net interest income up 8% year-on-year, driven by retail liability margin improvement, partially offset by new asset margin pressures and standard variable rate (SVR) attrition in mortgage loans.

 

•  Net fee income up 4% year-on-year, mainly from further fee income growth in Retail Banking, driven by higher current account, wealth management and credit card fee income.

 

•  Operating expenses broadly flat, with operational efficiency well managed despite inflationary pressures.

 

•  Credit quality remained solid. The NPL ratio improved to 1.32%, and the cost of credit remained very low at 3 b.p..

  

LOGO

  

Detailed financial information on page 53

 

30   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

BRAZIL

 

LOGO

  

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   The strengthening of our commercial model continued to enhance the customer experience, increase loyalty and improve operational efficiency.

 

LOGO   Solid recurrence of results, with a sharp rise in customer revenues. Net interest income and fee income grew at double-digit rates, reflecting the greater activity.

 

LOGO   Good evolution of efficiency and of all credit quality indicators.

 

LOGO   Continued improvement in profitability: attributable profit 34% higher year-on-year at €1,902 million.

 

Commercial activity

 

Of note among the measures taken in the third quarter, were those based on increasing transactions with customers:

 

•  In card business, further strong growth in revenues (+17% year-on-year) and gain in market share (+1.6 p.p.).

 

•  In acquiring business, Getnet continued to perform much better than the market. Total turnover rose 34% and market share increased 1.8 p.p. year-on-year.

 

•  In consumer finance we continued gaining market share, with the launch of +Vezes, an expansion of the +Negócios digital model for the segment of goods and services.

 

•  In digital channels, launch of Santander ONE, a channel with financial advice, recommendation and sale of investment products tailored to customers’ profile; Consignado 100% Digital, enables products to be contracted via mobile phone, and Web Casas, a platform for applying for mortgages.

 

•  These measures helped us maintain double-digit growth in loyal customers (+13% year-on-year) and digital ones (+32% year-on-year).

 

•  For the second year running Euromoney recognised Santander as one of the best in the Great Place to Work (GPTW) ranking. Institutional Investor also chose us as the best bank in Brazil providing treasury services.

   LOGO

 

Business performance

 

•  Lending rose 9% year-on-year, growing above the market. That to individuals rose 15%, consumer credit increased 21% and to SMEs 11%, the latter two maintaining growth for the fourth quarter running and gaining 80 b.p. of market share.

 

•  In funds, sharp increase in deposits (+41%), to replace the more expensive letras financeiras.

 

  

LOGO

Results

 

In the third quarter attributable profit amounted to 659 million (+13% quarter-on-quarter), underpinned by gross income (net interest income and gains on financial transactions).

 

First nine months attributable profit 34% higher year-on-year at 1,902 million, Of note:

 

•  Net interest income rose 17%, mainly due to growth in customer business. Revenue from funds grew 35% and from loans 11%, both backed by higher volumes and spreads.

 

•  Fee income rose due to greater activity and loyalty. Of note, cards (+29%), acquiring business (+25%), current accounts (+20%) and insurance (+18%).

 

•  Operating expenses increased due to greater activity, ongoing investments and the salary increase in September. Nonetheless, the efficiency ratio improved to 35.2% (-3.7 p.p.)

 

•  Loan-loss provisions fell 5% and credit quality indicators improved: the cost of credit dropped to 4.55%, the NPL ratio improved to 5.32% and coverage was 98%.

  

LOGO

   Detailed financial information on page 55

 

 

FINANCIAL REPORT 2017     LOGO   31


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

MEXICO

 

         LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Strategy centred on being the main bank of our customers, focusing on attracting new customers via payroll and portability.

 

LOGO   The loyalty and digitalisation strategy is reflected in the strong growth in loyal and digital customers.

 

LOGO   Significant growth in deposits and more selective in loans to individuals, SMEs and companies.

 

LOGO   Attributable profit up 19% year-on-year. Of note, net interest income (+14%).

 

Commercial activity

 

•  The commercial strategy continued to drive the use of digital channels, loyalty and attracting new customers as well as strengthening the distribution model.

 

•  The Santander Plus programme has registered more than 2.5 million customers, 51% of whom are new clients and is key in reducing attrition (-45%).

 

•  Increased benefits for our payroll customers and insurance measures, in order to attract and make loyal a larger number of customers.

 

•  In order to bolster the digital strategy, we launched Super Wallet, the new mobile phone app that enables customers to manage their cards on a centralised basis.

 

•  The plan to grow business with SMEs continued with implementation of the new ROF PyME business model (interest rate and exchange rate hedging, derivatives, etc) and developing the transactional model.

 

•  The Select Me programme, which seeks to support women with solutions that help their day-to-day professional development, continued. To date, more than 1,000 packets were drawn up.

  LOGO

 

Business performance

 

•  Lending increased in segments with the highest spreads, both to individuals (+4%), with cards up 5%, consumer credit 10% and mortgages 2%, as well as SMEs (+5%) and companies (+7%). This growth is not reflected in the total lending because of the fall in lending to the public sector.

 

•  Funds also increased (+21% demand deposits of individuals and +22% time deposits). In SMEs, deposits are already higher than lending, favouring greater loyalty and transactions.

  LOGO

 

Resultados

 

In the third quarter, good performance of gross income and fee income and stable costs and provisions, which did not feed through to attributable profit because of the lower gains on financial transactions.

 

The first nine months attributable profit was 19% higher year-on-year at 532 million. By lines:

 

•  Net interest income rose 14%, spurred by higher interest rates as well as growth in loans and deposits. Fee income increased 10%, mainly from transactional banking.

 

•  Operating expenses were higher because of new commercial projects to attract customers and increase their loyalty, as well as ongoing investments. Nonetheless, the efficiency ratio improved to 39.4%.

 

•  Loan-loss provisions increased because of the disposal of non-performing loans in the first half and higher provisions in consumer credit. However, the NPL ratio improved and the coverage ratio remained high (110%).

 

 

LOGO

  Detailed financial information on page 56

 

32   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

CHILE

 

LOGO

  

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   The bank continued to focus on commercial transformation and the branch network (WorkCafé).

 

LOGO   The growth strategy in low risk segments produced further improvements in the indicators for the quality of the portfolio and in the cost of credit.

 

LOGO   Increase in loyal customers, good performance of mutual funds and advisory business spurred fee income.

 

LOGO   Attributable profit up 12%, driven by dynamic commercial revenues, control of costs and provisions.

 

Commercial activity

 

Santander is the leading private sector bank in Chile in terms of assets and customers. It is a markedly retail and transactional bank (individuals and SMEs). The Group focuses on providing long-term profitability in a scenario of lower spreads and greater regulations:

 

•  The Bank wants to become the most appreciated in the country by improving the quality of customer attention, transforming the commercial banking segment, particularly business for high and medium income clients, SMEs and companies, and a Simple Personal and Fair cultural change.

 

•  Transforming the traditional network into a new branch model continued to be rolled out, with two new WorkCafé branches.

 

•  Rise in the number of loyal customers, individuals (+5%) and SMEs and companies (+8%) and the number of digital clients reached almost one million.

  

LOGO

 

Business performance

 

•  Lending rose 4% year-on-year due to high-income clients (+9%) and SMEs (+5%). Also of note was the 5% growth in consumer credit, while mortgages declined after rising extraordinarily in 2015-2016.

 

•  Deposits rose 4% year-on-year, with both, demand and time deposits, increasing 4% each, taking advantage of the low interest rate environment. Mutual funds increased 4% year-on-year.

   LOGO

 

Results

 

The third quarter profit was 143 million, slightly below the second quarter, due to lower inflation which was partly offset by higher gains on financial transactions.

 

The first nine months profit was 12% higher year-on-year at 440 million, by lines:

 

•  Net interest income was up 1%, underpinned by higher volumes in target segments and management of the cost of funds, but affected by lower inflation. On the other hand, the lower inflation produced a fall in medium and long-term interest rates that impacted positively on gains on financial transactions. Fee income grew 10%, with rises in mutual funds, insurance and financial advisory services.

 

•  Operating expenses rose 3%, a smaller rise as the digital strategy and efforts to generate efficiencies are beginning to bear fruit. The efficiency ratio remained at around 41%.

 

•  Loan-loss provisions fell 12%, thanks to a sustained improvement in the situation of loans to individuals. All credit quality indicators improved: cost of credit 1.27%, NPL ratio 4.95% and coverage 59%.

  

 

LOGO

   Detailed financial information on page 57

 

FINANCIAL REPORT 2017     LOGO   33


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

ARGENTINA

 

     LOGO

  

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   The integration of Citibank’s retail banking business was completed.

 

LOGO   Focus on Santander Select and Pymes Advance, on exploiting intermediation growth and on becoming a digital bank.

 

LOGO   Attributable profit was 17% higher year-on-year, driven by net interest income and fee income.

Commercial activity and Business performance

 

 

The integration of Citibank’s retail network was completed at the end of August. Significant progress in order to accelerate obtaining synergies, profitability and the satisfaction of new customers. The level of attrition was within the expected parameters.

 

 

Citibank’s incorporation together with organic growth have made Santander Río the leading bank in lending to the private sector.

 

 

The branch transformation plan reached 65% of the total network. Penetration of the Santander Río Mobile app increased (27% of active customers), making the Bank the best in class in the sector.

 

 

The strategy of digitalisation and transformation boosted customer satisfaction indices, where Santander Río is the leader. The number of loyal customers increased 17% and digital ones 29%.

 

 

Lending rose 57% year-on-year and deposits 66%. As a result of Citibank’s incorporation, the impact on loans was around 14 p.p. and 20 p.p. on deposits. Of note was the growth in consumer credit and in UVA mortgages indexed to inflation.

Results

Net operating income was 8% higher than in the second quarter, driven by higher gross income (net interest income and gains on financial transactions) and cost control. Higher loan-loss provisions and more costs related to Citibank’s integration.

The first nine months profit was 17% higher year-on-year at 263 million, including six months of results from Citibank’s retail business:

 

 

The commercial strategy, the greater business volumes and management of spreads produced a 61% rise in net interest income. Fee income increased 47%. Of note was that from maintaining accounts, securities, mutual funds, debt structuring and foreign currency.

 

 

Operating expenses increased almost at the same rate as gross income, despite the higher cost of the salary agreement, investments in the branch network, and transformation and technology. Net operating income rose 41%.

 

 

Loan-loss provisions increased in line with lending. Credit quality remained high, with the NPL ratio at 2.34%, coverage at 103% and the cost of credit at 1.85%.

 

PERU   

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Business continued to grow, despite the economic slowdown.

 

LOGO   Pre-tax profit increased 4% in the first nine months.

     LOGO   
  

Commercial activity and Business performance

 

 

The strategy remains focused on the corporate segment, large companies and the Group’s global customers.

 

 

The auto finance company continued with double digit growth in revenues and a gain in market share.

 

 

Lending was 2% lower year-on-year and deposits increased 6%.

Results

 

 

The third quarter profit was 4% lower, due to higher provisions that offset the growth in revenues.

 

 

The first nine months profit was 27 million, 4% lower. Pre-tax profit was up 4%. Higher net interest income and gains on financial transactions and lower fee income (due to reduced public sector activity in infrastructure) left gross income virtually unchanged. Operating expenses remained flat and the efficiency ratio was excellent at below 31%,

 

 

High credit quality (NPL ratio of 0.58% and very high coverage), which lowered the cost of credit.

 

 

34   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

URUGUAY

    

LOGO

  

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

 

LOGO   The Group continued to be the country’s leading private sector bank, focused on growing retail banking and improving efficiency and the quality of service.

 

LOGO   Lending grew to target segments (SMEs) and products (consumer credit).

 

LOGO   Attributable profit rose 27%, underpinned by net interest income and fee income.

Commercial activity and Business performance

The following commercial actions were developed in the first nine months:

 

 

Santander continues to focus on improving customer satisfaction and increasing customer loyalty. The Verano Select Experience, a new way of relating to our customers, was launched in the first quarter and is having a big impact on our Select clients.

 

 

As part of the process to digitalise and modernise channels, the Buzonera Inteligente deposit terminals already cover 75% of the Bank’s network and the loans requested by the app in finance companies amounted to 23%.

 

 

We also created the country’s first banking portal specialised in mortgages, which has a simulator for offering loans and available real estate.

 

 

We continued to advance in the growth strategy for digital clients, whose number reached 161,000 at the end of September (+36%). Digital penetration stands at 46%, up from 36% in 2016.

 

 

Lending rose 3%, spurred by consumer credit and credit cards (+18%). The national currency portfolio increased 7% and the foreign currency one fell 1%. Deposits declined 9% because of outflows by non-residents and the strategy to maximise profitability on the liabilities side.

Results

The third quarter attributable profit was 5% lower than the second quarter, due to higher provisions. On the other hand, good performance of net interest income (+5%) and fee income (+3%).

The first nine months attributable profit was 27% higher year-on-year at 81 million, driven by:

 

 

Gross income, which grew much faster than costs (+14% vs. +5%). Operating expenses in real terms were 1% lower. The efficiency ratio improved further to 47.6% (4 p.p. better than in 2016).

 

 

Loan-loss provisions rose 5%, in line with the growth in lending. The NPL ratio remained at a low level (2.46%), coverage was 141% and the cost of credit 1.91%.

LOGO COLOMBIA

LOGO   Our bank in Colombia focuses on growing business with Latin American companies, multinational companies, international desk and large and medium-sized local companies. We also provide treasury solutions, risk coverage, foreign trade and confirming, as well developing investment banking products and supporting the country’s infrastructure plan.

LOGO   The auto finance company focused on increasing its volume of operations by signing commercial agreements with dealer networks.

LOGO   The Colombian authorities have approved the constitution of a fiduciary society, which will provide custody services in Colombia (S3). The operating license is still pending.

LOGO   Gross income in the first nine months of 2017 amounted to 19 million (+46%) and attributable profit 4 million, compared to losses in the same period of 2016.

 

 

FINANCIAL REPORT 2017     LOGO   35


Table of Contents

JANUARY - SEPTEMBER    » Business information by geographic area

 

    

 

UNITED
STATES*

 

         LOGO

 

LOGO FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Termination of the 2014 Federal Reserve Board Written Agreement which required SHUSA to get written approval to pay dividends or make capital distributions, after which its Board of Directors approved the payment of dividends to begin.

 

LOGO   Santander Bank focused on improving profitability by optimising the balance sheet and efficiency measures, (yield on assets: 2.60%; +49 b.p.).

 

LOGO   Santander Consumer USA maintained its high profitability (RoTE: 15%). Focus on changing business mix.

 

LOGO   First nine months attributable profit of €337 million, 12% lower year-on-year and mainly due to the change of business mix and higher costs in SC USA, partly offset by lower provisions. Additionally, in the quarter there were some impacts (sale of a portfolio and impact from the hurricanes). Additional impact from hurricanes expected in the fourth quarter.

 

Commercial activity

 

Santander US includes activity in the north east (Santander Bank), auto finance (Santander Consumer USA), the private banking unit in Miami, the broker dealer in New York and retail banking in Puerto Rico.

 

•   SHUSA paid its first dividend to the Group in six years.

 

•   Santander Bank remained focused on improving the customer experience and enhancing its product offerings and digital channels, enabling it to reduce its gap with competitors, in terms of quality of service.

 

•   Santander Consumer USA’s strategy is centred on optimising the performance of assets retained on the balance sheet, lowering its cost of funds, and realising the full value of its agreement with Fiat Chrysler.

  LOGO

 

Business performance

 

•   The strategy to improve the cost of funding continued. Deposits fell in the third quarter, mainly outflows from institutional balances and big companies.

 

•   Loans fell 6% year-on-year, due to the sale of a consumer lending portfolio of Santander Consumer USA and the reduction in GCB at Santander Bank.

 

•   These measures are helping reduce Santander Bank’s gap with competitors in the yield on assets, cost of deposits, net interest income and efficiency ratio.

  LOGO

 

Results

 

Third quarter attributable profit of 93 million, lower than the second quarter due to the change of business mix, losses from the sale of Santander Financial Services portfolio and the impact of hurricanes in Florida, Dallas and Puerto Rico.

 

First nine months attributable profit of 337 million, down 12%, as follows:

 

•   Gross income fell, mainly impacted by lower net interest income at Santander Consumer USA, due to a change of business mix towards a lower risk profile (partly offset by lower provisions) and reduced fee income from servicing.

 

•   Santander Bank benefited from the rise in interest rates and the lower cost of funds, following balance sheet optimization.

 

•   Operating expenses rose due to investments in Santander Consumer USA, as Santander Bank’s costs remained broadly flat.

 

•   Loan-loss provisions fell 9%, thanks to Santander Consumer USA.

 

 

LOGO

*Ex-Popular   Detailed financial information on page 58

 

36   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    »  Business information by geographic area

 

    

 

CORPORATE CENTRE

 

         LOGO

 

LOGO  FIRST NINE MONTHS HIGHLIGHTS

 

LOGO   The centre’s objective is to contribute value-added to the operating units, transferring the Group’s best practices. It also develops functions related to financial and capital management.

 

LOGO   Gross income hit by costs associated with hedging of exchange rates, which had a positive impact on the business areas, as well as the larger volume of issues made.

 

LOGO   Stable operating expenses after adopting streamlining and simplification measures in the second quarter of 2016.

Strategy and functions

The corporate centre contributes value to the Group in various ways:

 

 

It makes the Group’s governance more solid, through global control frameworks and supervision, and taking strategic decisions.

 

 

Fostering the exchange of best practices in management of costs and economies of scale. This enables us to be one of the most efficient banks.

 

 

By sharing the best commercial practices, launching global initiatives and driving digitalisation, the Corporate Centre contributes to the Group’s revenue growth.

It also develops functions related to financial and capital management, as follows:

 

 

Financial Management functions

 

 

Structural management of liquidity risk associated with funding the Group’s recurring activity, stakes of a financial nature and management of net liquidity related to the needs of some business units.

 

 

This activity is carried out by diversifying the different funding sources (issues and other), maintaining an adequate profile at each moment in volumes, maturities and costs. The price at which these operations are made with other Group units is the market rate (euribor or swap) plus the premium, which in the concept of liquidity, the Group supports by immobilising funds during the term of the operation.

 

 

Interest rate risk is also actively managed in order to soften the impact of interest rate changes on net interest income, conducted via derivatives of high credit quality, very liquid and low consumption of capital.

 

 

Strategic management of the exposure to exchange rates on equity and dynamic on the countervalue of the units’ results in euros for the next 12 months. Net investments in equity are currently covered by 20,756 million (mainly Brazil, UK, Mexico, Chile, US, Poland and Norway) with different instruments (spot, forex, forwards).

 

 

Management of total capital and reserves: capital allocated to each of the units.

 

 

Lastly, and marginally, the Corporate Centre reflects the stakes of a financial nature that the Group makes under its policy of optimising investments.

Results

Third quarter loss of 610 million, which records a charge of 130 milion for equity stakes and intangible assets.

First nine months loss of 1,641 million, 1,511 million excluding charges, and higher than in the same period of 2016 because of the costs associated with exchange rate hedging, whose positive impact is reflected in the business areas and less recovery of taxes.

In addition, net interest income was hit by financial costs of the issues made as part of the funding plan largely aimed at elegible TLAC instruments.

Operating expenses, on the other hand, were down as a result of the streamlining and simplification measures adopted in the second quarter of 2016.

LOGO  Corporate Centre. million

 

 

      3Q’17                2Q’17                Var,%                9M’17                9M’16                Var,%  

Gross income

     (300)        (340)        (11.7)        (981)        (784)        25.1  

Net operating income

     (419)        (458)        (8.7)        (1,337)        (1,135)        17.8  

Underlying attributable profit to the Group

     (480)        (563)        (14.7)        (1,511)        (1,140)        32.5  

Attributable profit to the Group

     (610)        (563)        8.4        (1,641)        (1,326)        23.7  

Detailed financial information on page 59

 

FINANCIAL REPORT 2017     LOGO   37


Table of Contents

JANUARY - SEPTEMBER    »  Información por negocios globales

 

    

 

RETAIL

BANKING

 

         LOGO

 

LOGO  FIRST NINE MONTHS HIGHLIGHTS (changes in constant euro)

 

LOGO   Continued transformation of our commercial model into a model that is increasingly Simple, Personal and Fair.

 

    Focus on three main priorities: customer loyalty and satisfaction, digital transformation and operational excellence.

 

    The Group had 16.5 million loyal customers and 24.2 million digital ones at the end of September.

 

    Euromoney chose Santander as the Best Bank in the World for SMEs for the second straight year, and Best Bank in Latin America and in five countries where it operates.

 

Commercial activity

 

Santander maintains a clear and consistent commercial transformation strategy. The three main drivers of the transformation programme are:

 

1.  Continuously improve customer loyalty and satisfaction.

 

2.  Drive the digital transformation of our channels, products and services.

 

3.  Keep on improving customer satisfaction and their experience, improving operational excellence, with new processes that are simpler, more efficient and omnichannel.

 

Of note in the third quarter were:

 

•   Development of value-added services and programmes that contribute to the growth of SMEs, in order to transform Santander into the reference bank in its markets.

 

•   Santander continues to be a reference bank in launching innovative products tailored to customer needs. For example, the growth plan in SMEs in Mexico with the installation of the new ROF PyME business model (hedging of interest rates and exchange rates, derivatives, etc).

 

•   Of note in payments by mobile phone was the launch of Súper Wallet in Mexico, which strengthened the digital strategy. This app allows customers to manage all their cards on a centralised basis. In Spain Openbank launched the Samsung Pay payment service which enables customers to pay quickly, comfortably and safely from their mobile phones.

 

•   We also continued to advance in the digital transformation, with the launch of Digilosofia in Spain and the improvement in our channels. For example, in Brazil, launch of Santander ONE (a digital channel with tailored financial advice), Consignado 100% digital, (contracted by mobile phone) and the Casas website, (a digital platform for contracting real estate loans).

 

LOGO

 

LOGO

 

 

•   In Spain, the continued good reception of the 1|2|3 Smart account, 100% digital aimed at millennial customers with tailored products and services. In Poland, the proposal As I Want it Account enables customers to decide what they need and how to pay for products and services.

 

Furthermore, Santander InnoVentures incorporated to its portfolio three new financial technology companies, the UK Pixoneye and Curve and the US Gridspace. This sharpened our focus on artificial intelligence as one of the technologies that will transform banking in the coming years. Santander also invested in the Mexican company ePesos to foster financial inclusion in the country.

 

Results (in constant euros)

 

•   Third quarter underlying attributable profit was virtually unchanged from the second quarter.

 

•   The first nine months attributable profit was 14% higher, due to growth of 8% in net interest income and 9% in fee income, and lower provisions

 

 

LOGO

  Detailed financial information on page 60

 

38   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    »  Información por negocios globales

 

    

 

GLOBAL CORPORATE BANKING

 

LOGO

  

LOGO  FIRST NINE MONTHS HIGHLIGHTS

 

LOGO   Santander confirmed its leadership in Latin America and Europe with reference positions in Export & Agency Finance, debt capital markets and structured financing.

 

LOGO   Continued strategy of supporting our global clients in their issues of capital, providing them with financing solutions and transactional services.

 

LOGO   GCB continued its effort in collaboration revenues in order to improve its services to customers of networks through digitalisation and tailored products.

 

LOGO   Attributable profit of €1,501 million (+16%).

 

Commercial activity y Business performance

 

•   Corporate Finance: record nine three quarters in placement of shares. Of note in Continental Europe was our participation in five of the year’s largest capital increases: Unicredit, Deutsche Bank, Credit Suisse, EDP and Amundi. In Latin America, we took part on the three biggest operations: the IPO of Carrefour BRA, the sale of 100% of Vigor to Lala and the acquisition of 90% of TCP by China Merchants.

 

•   Cash Management: growth above market’s average. Very significant mandates were closed in Santander Cash Nexus, improving the active customer base in the system, both GCB as well as retail banking

 

•   Export & Agency Finance: Santander consolidated its reference position in this business (second in the international ranking). GCB continued to focus on origination in new emerging markets.

 

•   Trade & Working Capital Solutions: Significant growth in Supply Chain Finance, both in receivables and in international confirming, particularly in Latin America.

 

•   Debt capital markets: Santander maintained its leadership position in Latin America. Of note was participation in the main Brazilian issues, Uruguay’s sovereign bonds and the provinces of Buenos Aires and Jujuy, as well as Pemex’s placement. Also the US dollar issues of Toyota Motor and AT&T and in euros British American Tobacco and Unilever, among others.

 

•   Syndicated corporate loans: Santander continued to play a significant role. It was the sole coordinator and bookrunner in the loan to Vidrala to finance the purchase of Santos Barbosa Vidros and the single global coordinator and supplier of exchange rate management services in the renewal for the fourth year running of the multi-currency renewable credit line of Gerdau.

 

•   Structured financing: Santander maintained its leadership in Latin America and Europe. Noteworthy was the financing of wind power parks in Germany, the United States and the United Kingdom.

 

•   Markets: strong growth in revenues in Spain, the UK and Asia. Greater year-on-year contribution from management of books, particularly the UK, Spain and Portugal, and Mexico.

 

LOGO

 

 

 

 

LOGO

 

Results (in constant euros)

 

The third quarter attributable profit was 19% higher than the second quarter, mainly due to higher gains on financial transactions and lower provisions.

 

The first nine months profit was 16% higher year-on-year at 1,501 million (+11% the underlying profit).

 

•   Gross income from corporate finance, global markets and global transaction banking rose due to the good performance of Mexico, UK and, particularly, Spain

 

•   Operating expenses rose a little and provisions were lower, particularly in Brazil and Spain.

  LOGO
  Detailed financial information on page 60

 

FINANCIAL REPORT 2017     LOGO   39


Table of Contents

JANUARY - SEPTEMBER    » Corporate Governance

 

    

 

» Corporate Governance

 

 

Santander has a solid system of corporate governance, based on a strong culture and values and an adequate control of risks, which ensures that management is aligned with the interests of our shareholders, investors, employees, suppliers, customers and other stakeholders.

 

 

LOGO

LOGO   Changes in senior management

 

LOGO

The Bank’s board agreed on September 26 to create a new global Wealth Management division comprising private banking and asset management. The new structure will enable the Group to provide a better service to the Group’s global private banking clients and spur growth of asset management business.

 

LOGO

Mr. Victor Matarranz, at the proposal of the appointments committee, was appointed to head this division and will report to the CEO.

 

LOGO

Mr. Matarranz is a senior executive vice-president and a member of the Bank’s Management Team. He previously headed Group Strategy.

LOGO   Appoitments in subsidiaries: Spain

 

LOGO

On September 27th, 2017, the extraordinary shareholders meeting held by Banco Popular agreed to the appointment of Mr. Rami Aboukhair Hurtado as executive director. On the same date, the board of directors of Banco Popular, following the recomendation of the appointments committee, agreed to his appointment as CEO. Both appointments are subject to the relevant regulatory authorisations.

 

40   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Corporate Social Responsibility

 

    

 

» Corporate Social Responsibility

 

 

Santander is committed to helping people and businesses prosper

 

 

LOGO

Grupo Santander continued to develop new measures within its corporate social responsibility commitment. The main ones in the third quarter were:

Presence in sustainable indexes and investors

 

LOGO

Banco Santander renewed its presence in the Dow Jones Sustainability Index (DJSI), the reference index in the international sphere which measures the sustainable performance of companies in the economic, social and environmental dimensions. Santander has been in the index since the year 2000 without a break.

 

LOGO

With a score of 89 out of 100, Banco Santander is among the 10 leading banks in the DJSI for the second year running, and the first among Spanish banks.

 

LOGO

The DJSI gave Banco Santander the maximum score (100) in management of its environmental footprint, in the positioning in funding renewable energy and energy efficiency, and for its programmes and activities of financial inclusion

Investment in the community

 

LOGO

Ana Botín, Chairman of Banco Santander, presided an event in London to commemorate the fifth anniversary of Growth Capital, a product created by Santander UK to finance UK SMEs.

 

LOGO

In the last five years, thanks to Growth Capital Santander UK has helped 110 SMEs to progress with more than £500 million of loans, which enabled more than 7,500 new jobs to be created in local communities.

 

LOGO

The latest edition of Brain Chile, an entrepreneurial contest for university students, was held and awarded CLP 47 million to the 12 winning projects out of 200 business ideas presented.

 

LOGO

In Mexico, Santander held the XII edition of the Premio Santander a la Innovación Empresarial at which six teams of university student entrepreneurs received prizes in the categories of social impact and business innovation. This prize underscores the Bank’s significant support for entrepreneurship among university students in various countries, with more than 7,000 entrepreneurs supported each year and an annual investment of more than 13 million.

 

LOGO

Santander Universities and the Universia Foundation opened the door to internet of things (IoT) thanks to the recent alliance with MIOTI, the only 100% IoT institute in Spain.

 

LOGO

Banco Santander presented Santander X, a project of Santander Universities that aims to become, via universities throughout the world, the largest university entrepreneurial eco system in a digital environment.

 

LOGO

A total of 944 students and 22 Spanish education centres participated in training sessions on finance given by 74 volunteers from the Bank in the third edition of Tus Finanzas, Tu Futuro. This programme is one of the initiatives that Santander supports in Spain for promoting financial education, one of the strategic pillars set out in the Group’s volunteering policy.

The environment and climate change

 

LOGO

In Mexico, Banco Santander led the financing of Reynosa III (424 MW), Latin America’s largest wind power park. Santander Global Corprorate Banking, with the participation of local project finance and export finance teams, was the structuring bank in the $600 million funding. It is the first project under the long term tenders organised by Mexico’s Federal Electricity Commission.

 

FINANCIAL REPORT 2017     LOGO   41


Table of Contents

JANUARY - SEPTEMBER    » The Share

 

    

 

» The Share

 

 

 

  

Shareholder remuneration

 

LOGO

Shareholders received in August the first dividend in cash of 0.06 per share charged to 2017’s earnings.

 

  

The Santander Dividendo Elección (scrip dividend) programme will be applied for the second dividend. Each shareholder has received a right of free allocation of new shares for each share held. These rights provide three options: sell them to the Bank at a set price (0.04 per right), sell them on the market between October 18 and November 1 at the share price, or receive new shares (one for every 142 rights)(*). In order to tend to those who opt for the third option, a capital increase for a maximum of 640 million (112,961,784 shares) will be made. The number of shares to be issued will depend on the number of rights sold to the Bank. On November 3, shareholders are scheduled to receive the amount in cash if they opted to sell the rights to the Bank, and on November 14 the new shares if they chose this option.

 

  

Share price performance

 

LOGO

The markets performed positively until the end of the quarter against a backdrop of optimism over the good macroeconomic figures, the Fed’s two interest rate rises and political stability following elections in the Netherlands, France and Germany. Subsequently, the UK’s negotiations to leave the EU, oil price volatility and geopolitical conflicts injected some instability.

 

  

The Santander share ended September at 5.907, up 21.1% in the first nine months and ahead of the main indexes. The Spanish Ibex 35 rose 11.0%, DJ Stoxx Banks 11.1%, DJ Stoxx 50 5.4%, and MSCI World Banks 15.0%. The total shareholder return (share price+dividend) was 24.8%, also ahead of the leading indices.

 

  

Capitalisation and trading

 

LOGO

At the end of September, Santander was the euro zone’s largest bank and the 11th among the world’s financial institutions by market capitalisation (94,752 million). A total of 16,631 million Santander shares were traded in the first nine months for an effective value of 93,735 million (liquidity ratio of 111%). The daily trading volume was 86.6 million shares (486 million).

 

  

Capital increase

 

LOGO

Santander increased in July its capital by 7,072 million in order to reinforce its solvency following the acquisition of Banco Popular. A total of 1,458,232,745 new shares were issued, 10% of the capital stock.

 

  

Shareholder base

 

LOGO

The total number of Santander shareholders at September 30 was 4,070,187, of which 3,840,023 were European (77.3% of the capital stock) and 214,499 from the Americas (21.8%). Excluding the board of Grupo Santander, which holds 1.2% of the Bank’s capital stock, individuals hold 38.5% and institutional shareholders 60.3%.

(*) The options, periods and procedures indicated can present particularities for holders of Santander shares on foreign stock markets where the Bank is listed.

 

LOGO The Santander share. September 2017

 

 

Shareholders and trading data        

Shareholders (number)

     4,070,187  

Shares (number)

     16,040,573,446  

Average daily turnover (no. of shares)

     86,620,243  

Share liquidity (%) (Number of shares traded during the year / number of shares)

     111  
Price movements during the year        

Highest

     6.246  

Lowest

     4.838  

Last (30,06,17)

     5.907  

Market capitalisation (million) (30,06,17)

     94,752  
Stock market indicators        

Price / Tangible book value (X)

     1.41  

P/E ratio (X)

     12.77  

Yield* (%)

     3.84  

(*)  Last three remunarations already paid and one announced / 9M’17 avearge share price

(**) Data adjusted for the capital increase in July 2017

 

LOGO

 

 

42   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    »  Appendix

 

    

 

 

 

LOGO

 

 

 

 

FINANCIAL REPORT 2017     LOGO   43


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO Quarterly income statement (Including Banco Popular)

     million

 

 

    2016         2017  
     1Q    2Q      3Q      4Q          1Q    2Q      3Q  

Net interest income

  7,624      7,570        7,798        8,096       8,402      8,606        8,681  

Net fee income

  2,397      2,549        2,597        2,637       2,844      2,916        2,888  

Gains (losses) on financial transactions

  504      366        440        412       573      286        422  

Other operating income

  204      270        245        142       211      240        260  

Dividends

  44      209        37        124       41      238        31  

Income from equity-accounted method

  83      112        119        130       133      160        188  

Other operating income/expenses

  78      (51)        90        (112)         37      (157)        42  

Gross income

  10,730      10,755        11,080        11,288         12,029      12,049        12,252  

Operating expenses

  (5,158)      (5,227)        (5,250)        (5,453)       (5,543)      (5,648)        (5,766)  

General administrative expenses

  (4,572)      (4,632)        (4,692)        (4,828)       (4,915)      (4,983)        (5,161)  

Personnel

  (2,683)      (2,712)        (2,726)        (2,876)       (2,912)      (2,943)        (3,000)  

Other general administrative expenses

  (1,889)      (1,920)        (1,966)        (1,952)       (2,002)      (2,039)        (2,161)  

Depreciation and amortisation

  (586)      (595)        (558)        (626)         (629)      (665)        (605)  

Net operating income

  5,572      5,528        5,831        5,835         6,486      6,401        6,486  

Net loan-loss provisions

  (2,408)      (2,205)        (2,499)        (2,406)       (2,400)      (2,280)        (2,250)  

Impairment losses on other assets

  (44)      (29)        (16)        (159)       (68)      (63)        (54)  

Other income

  (389)      (515)        (376)        (432)         (707)      (785)        (591)  

Underlying profit before taxes

  2,732      2,779        2,940        2,838         3,311      3,273        3,591  

Tax on profit

  (810)      (915)        (904)        (767)         (1,125)      (1,129)        (1,243)  

Underlying profit from continuing operations

  1,922      1,864        2,036        2,071         2,186      2,144        2,347  

Net profit from discontinued operations

       0        (0)        0                      

Underlying consolidated profit

  1,922      1,864        2,036        2,072         2,186      2,144        2,347  

Minority interests

  288      338        341        305         319      395        371  

Underlying attributable profit to the Group

  1,633      1,526        1,695        1,766         1,867      1,749        1,976  

Net capital gains and provisions*

       (248)               (169)                     (515)  

Attributable profit to the Group

  1,633      1,278        1,695        1,598         1,867      1,749        1,461  
                                                          

Underlying EPS** (euros)

  0.106      0.099        0.110        0.114         0.120      0.112        0.118  

Underlying diluted EPS** (euros)

  0.106      0.098        0.110        0.114         0.120      0.111        0.119  
                                                          

EPS** (euros)

  0.106      0.082        0.110        0.103         0.120      0.112        0.084  

Diluted EPS** (euros)

  0.106              0.081                  0.110                  0.103         0.120      0.111        0.085  

(*) Including :

 

   

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (227 million) and restructuring costs (-475 million).

 

   

In 4Q’16 provision for eventual claims related to payment protection insurance (PPI) in the UK (-137 million) and restatement Santander Consumer USA (-32 million).

 

   

In 3Q’17, integration costs (Popular: 300 million and Germany: 85 million) and 130 million charge for equity stakes and intangible assets.

(**).- Data adjusted for the capital increase in July 2017.

 

44   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO Quarterly income statement (Ex-Popular)

     million

 

 

     2016             2017  
      1Q      2Q      3Q      4Q              1Q      2Q      3Q  

Net interest income

     7,624        7,570        7,798        8,096           8,402        8,497        8,225  

Net fee income

     2,397        2,549        2,597        2,637           2,844        2,885        2,760  

Gains (losses) on financial transactions

     504        366        440        412           573        287        413  

Other operating income

     204        270        245        142           211        240        220  

Dividends

     44        209        37        124           41        237        30  

Income from equity-accounted method

     83        112        119        130           133        154        140  

Other operating income/expenses

     78        (51)        90        (112)                 37        (151)        50  

Gross income

     10,730        10,755        11,080        11,288                 12,029        11,910        11,617  

Operating expenses

     (5,158)        (5,227)        (5,250)        (5,453)           (5,543)        (5,552)        (5,379)  

General administrative expenses

     (4,572)        (4,632)        (4,692)        (4,828)           (4,915)        (4,896)        (4,822)  

Personnel

     (2,683)        (2,712)        (2,726)        (2,876)           (2,912)        (2,899)        (2,823)  

Other general administrative expenses

     (1,889)        (1,920)        (1,966)        (1,952)           (2,002)        (1,997)        (1,999)  

Depreciation and amortisation

     (586)        (595)        (558)        (626)                 (629)        (656)        (557)  

Net operating income

     5,572        5,528        5,831        5,835                 6,486        6,358        6,239  

Net loan-loss provisions

     (2,408)        (2,205)        (2,499)        (2,406)           (2,400)        (2,272)        (2,212)  

Impairment losses on other assets

     (44)        (29)        (16)        (159)           (68)        (63)        (54)  

Other income

     (389)        (515)        (376)        (432)                 (707)        (765)        (598)  

Underlying profit before taxes

     2,732        2,779        2,940        2,838                 3,311        3,258        3,375  

Tax on profit

     (810)        (915)        (904)        (767)                 (1,125)        (1,125)        (1,194)  

Underlying profit from continuing operations

     1,922        1,864        2,036        2,071                 2,186        2,133        2,180  

Net profit from discontinued operations

            0        (0)        0                                

Underlying consolidated profit

     1,922        1,864        2,036        2,072                 2,186        2,133        2,180  

Minority interests

     288        338        341        305                 319        395        371  

Underlying attributable profit to the Group

     1,633        1,526        1,695        1,766                 1,867        1,738        1,809  

Net capital gains and provisions*

            (248)               (169)                               (215)  

Attributable profit to the Group

     1,633                1,278                  1,695                  1,598                 1,867                  1,738                  1,594  

(*) Including :

 

   

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (227 million) and restructuring costs (-475 million).

 

   

In 4Q’16 provision for eventual claims related to payment protection insurance (PPI) in the UK (-137 million) and restatement Santander Consumer USA (-32 million).

 

   

In 3Q’17, integration costs (Germany: 85 million) and 130 million charge for equity stakes and intangible assets.

LOGO Net fee income. Consolidated

     million

 

 

 

      3Q’17      2Q’17      Var. %      9M’17      9M’16      Var. %  

Fees from services

     1,756        1,810        (3.0)        5,351        4,625        15.7  

Mutual & pension funds

     183        191        (4.2)        570        566        0.6  

Securities and custody

     262        288        (9.1)        820        664        23.5  

Insurance

     560        596        (6.1)        1,748        1,687        3.6  

Group net fee income (Ex-Popular)

     2,760        2,885        (4.3)        8,489        7,543        12.5  

Popular

     128        31                 159                    

Group net fee income

     2,888                2,916                    (1.0)                8,648                7,543                14.7  

 

FINANCIAL REPORT 2017     LOGO   45


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO Operating expenses. Consolidated

     million

 

 

      3Q’17      2Q’17      Var. %      9M’17      9M’16      Var. %  

Personnel expenses

     2,823        2,899        (2.6)        8,634        8,121        6.3  

General expenses

     1,999        1,997        0.1        5,998        5,775        3.9  

Information technology

     263        299        (12.1)        879        832        5.7  

Communications

     141        121        17.0        393        377        4.1  

Advertising

     187        180        3.8        536        486        10.3  

Buildings and premises

     442        433        2.1        1,324        1,308        1.2  

Printed and office material

     31        34        (7.6)        99        103        (4.5)  

Taxes (other than profit tax)

     117        126        (7.2)        368        350        5.2  

Other expenses

     817        804        1.6        2,400        2,318        3.5  

Personnel and general expenses

     4,822        4,896        (1.5)        14,633        13,896        5.3  

Depreciation and amortisation

     557        656        (15.1)        1,841        1,738        5.9  

Group operating expenses (Ex-Popular)

     5,379        5,552        (3.1)        16,474        15,634        5.4  

Popular

     388        96                 484                    

Group operating expenses

     5,766                5,648                    2.1            16,957            15,634                    8.5  

LOGO Operating means. Consolidated

 

 

          Employees                          Branches          
     30.09.17    30.09.16      Var.             30.09.17    30.09.16      Var.  

Continental Europe

  56,702      57,284        (582)              4,595      4,964        (369)  

o/w: Spain

  22,904      23,182        (278)        2,857      2,993        (136)  

Santander Consumer Finance

  15,045      14,828        217        549      573        (24)  

Poland

  11,691      11,781        (90)        592      658        (66)  

Portugal

  6,022      6,393        (371)              587      727        (140)  

United Kingdom

  25,722      25,840        (118)              820      844        (24)  

Latin America

  87,555      87,250        305              5,818      5,817        1  

o/w: Brazil

  46,261      47,516        (1,255)        3,422      3,408        14  

Mexico

  18,217      17,467        750        1,401      1,387        14  

Chile

  11,673      12,208        (535)              406      465        (59)  

United States

  17,566      17,569        (3)              694      766        (72)  

Operating areas

  187,545      187,943        (398)              11,927      12,391        (464)  

Corporate Centre

  1,709      1,732        (23)                                 

Total Group (Ex-Popular)

  189,254          189,675        (421)                11,927            12,391                (464)  

Popular

  11,695                              1,777                  

Total Group

  200,949      189,675                11,274              13,704      12,391        1,313  

LOGO Net loan-loss provisions. Consolidated

     million

 

 

      3Q’17      2Q’17      Var. %      9M’17      9M’16      Var. %  

Non performing loans

     2,463        2,803        (12.1)        8,140        8,181        (0.5)  

Country-risk

     2        (0)               6        0         

Recovery of written-off assets

     (254)        (531)        (52.3)        (1,262)        (1,069)        18.1  

Group net loan-loss provisions (Ex-Popular)

     2,212        2,272        (2.7)        6,883        7,112        (3.2)  

Popular

     38        8                 46                    

Group net loan-loss provisions

         2,250                2,280                  (1.3)                6,930                7,112                  (2.6)  

 

46   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Customer loans. Consolidated  

     million

 

 

      30.09.17      30.09.16      Change
amount
     %      31.12.16  

Commercial bills

     23,486        19,789        3,697        18.7        23,894  

Secured loans

     435,474        450,754        (15,280)        (3.4)        454,563  

Other term loans

     237,018        225,974        11,044        4.9        232,289  

Finance leases

     26,055        24,402        1,653        6.8        25,357  

Receivable on demand

     6,338        8,098        (1,761)        (21.7)        8,102  

Credit cards receivable

     20,824        19,554        1,270        6.5        21,363  

Impaired assets

     28,422        33,753        (5,331)        (15.8)        32,687  

Gross customer loans (w/o repos)

     777,617        782,324        (4,708)        (0.6)        798,254  

Repos

     22,127        15,568        6,559        42.1        16,609  

Gross customer loans

     799,744        797,892        1,851        0.2        814,863  

Loan-loss allowances

     20,809        24,602        (3,793)        (15.4)        24,393  

Group net customer loans (Ex-Popular)

     778,935        773,290        5,645        0.7        790,470  

Popular

     75,751                                      

Group net customer loans

     854,686        773,290        81,395        10.5        790,470  
              
LOGO  Customer funds. Consolidated  

     million

 

 

      30.09.17      30.09.16      Change
amount
     %      31.12.16  

Demand deposits

     480,781        445,045        35,736        8.0        467,261  

Time deposits

     175,780        183,045        (7,265)        (4.0)        181,089  

Mutual funds

     156,440        141,053        15,387        10.9        147,416  

Customer deposits w/o repos + Mutual funds

     813,001        769,143        43,858        5.7        795,766  

Pension funds

     11,354        11,034        320        2.9        11,298  

Managed portfolios

     24,886        26,962        (2,076)        (7.7)        23,793  

Subtotal

     849,241        807,138        42,102        5.2        830,858  

Repos

     52,450        39,349        13,100        33.3        42,761  

Group customer funds (Ex-Popular)

     901,690        846,488        55,203        6.5        873,618  

Popular

     86,696                                      

Group customer funds

         988,386            846,488              141,899                16.8            873,618  
              
LOGO  Eligible capital (fully loaded)  

     million

 

 

      30.09.17      30.09.16      Change
amount
     %      31.12.16  

Capital stock and reserves

     111,687        101,623        10,064        9.9        101,437  

Attributable profit

     5,077        4,606        471        10.2        6,204  

Dividends

     (2,272)        (1,893)        (379)        20.0        (2,469)  

Other retained earnings

     (20,997)        (17,886)        (3,111)        17.4        (16,116)  

Minority interests

     7,327        7,106        221        3.1        6,784  

Goodwill and intangible assets

     (28,622)        (27,640)        (982)        3.6        (28,405)  

Other deductions

     (4,990)        (5,086)        96        (1.9)        (5,368)  

Core CET1

     67,210        60,830        6,380        10.5        62,068  

Preferred shares and other eligibles T1

     7,753        5,633        2,120        37.6        5,767  

Tier 1

     74,964        66,463        8,500        12.8        67,834  

Generic funds and eligible T2 instruments

     14,585        13,108        1,477        11.3        13,749  

Eligible capital

     89,548        79,571        9,977        12.5        81,584  

Risk-weighted assets

     622,548        580,823        41,725        7.2        588,088  
                                              

CET1 capital ratio

     10.80        10.47        0.33                 10.55  

T1 capital ratio

     12.04        11.44        0.60                 11.53  

Total capital ratio

     14.38        13.70        0.68                 13.87  

(*) Including Popular

 

FINANCIAL REPORT 2017     LOGO   47


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Continental Europe (Ex-Popular) ( million)

 

 

               / 2Q’17                 / 9M’16  
P&L    3Q’17          %      % w/o FX          9M’17        %      % w/o FX  

Net interest income

     2,076         0.7        0.9       6,201       1.6        1.2  

Net fee income

     969         (2.1)        (1.8)       2,879       8.4        8.1  

Gains (losses) on financial transactions

     175                      468       (19.4)        (19.6)  

Other operating income

     110           (9.8)        (9.7)         330         2.0        2.5  

Gross income

     3,330           5.1        5.3         9,879         2.2        1.9  

Operating expenses

     (1,678)         (0.3)        (0.1)       (5,046)       (1.5)        (1.8)  

General administrative expenses

     (1,561)         (0.6)        (0.3)       (4,697)       (2.1)        (2.4)  

Personnel

     (810)         (0.9)        (0.6)       (2,440)       (0.9)        (1.2)  

Other general administrative expenses

     (751)         (0.2)        (0.1)       (2,257)       (3.4)        (3.6)  

Depreciation and amortisation

     (117)           2.6        2.9         (349)         7.8        7.4  

Net operating income

     1,652           11.2        11.4         4,832         6.4        6.0  

Net loan-loss provisions

     (262)         4.8        4.8       (773)       (27.8)        (28.0)  

Other income

     (186)           6.9        7.2         (607)         46.6        46.0  

Underlying profit before taxes

     1,204           13.4        13.7         3,452         12.9        12.5  

Tax on profit

     (353)           33.2        33.5         (952)         15.4        14.9  

Underlying profit from continuing operations

     851           6.8        7.1         2,499         12.0        11.6  

Net profit from discontinued operations

                                              

Underlying consolidated profit

     851           6.8        7.1         2,499         12.0        11.6  

Minority interests

     101           (1.4)        (1.1)         281         13.8        12.8  

Underlying attributable profit to the Group

     750           8.0        8.3         2,218         11.8        11.4  

Net capital gains and provisions*

     (85)                          (85)         (49.7)        (49.4)  

Attributable profit to the Group

     665           (4.3)        (4.0)         2,133         17.5        17.0  

(*).- In 3Q’17, integration costs. In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

      

Balance sheet

                                                          

Customer loans

     303,229         (0.1)        0.1       303,229       3.1        3.3  

Cash. central banks and credit institutions

     113,664         18.4        18.5       113,664       28.4        28.8  

Debt securities

     80,896         (3.8)        (3.7)       80,896       (2.9)        (2.8)  

o/w: available for sale

     56,309         (4.4)        (4.3)       56,309       3.6        3.8  

Other financial assets

     36,970         1.0        1.0       36,970       (28.6)        (28.6)  

Other assets

     25,923           3.2        3.5         25,923         (6.0)        (5.7)  

Total assets

     560,682           2.8        3.0         560,682         2.8        3.0  

Customer deposits

     282,208         0.1        0.3       282,208       5.0        5.1  

Central banks and credit institutions

     134,544         8.8        9.0       134,544       10.5        11.0  

Debt securities issued

     48,876         (1.4)        (1.5)       48,876       (7.8)        (7.5)  

Other financial liabilities

     46,803         8.2        8.3       46,803       (18.7)        (18.6)  

Other liabilities

     12,920           4.8        5.0         12,920         55.7        56.0  

Total liabilities

     525,350           2.9        3.0         525,350         3.1        3.3  

Total equity

     35,331           2.3        2.6         35,331         (1.3)        (1.0)  
                                                            

Other managed and marketed customer funds

     81,506           2.3        2.4         81,506         13.7        13.8  

Mutual funds

     60,885         2.9        3.0       60,885       15.4        15.3  

Pension funds

     11,354         0.2        0.2       11,354       2.9        2.9  

Managed portfolios

     9,267         0.9        1.2       9,267       17.8        18.3  

Pro memoria:

                    

Loans w/o repos

     304,117         (0.2)        (0.0)       304,117       0.8        1.0  

Funds (customer deposits w/o repos + mutual funds)

     341,480           0.8        0.9         341,480         7.0        7.0  

Ratios (%) and operating means

                                                          

Underlying RoTE

     9.86         0.51          9.93       1.36     

Efficiency ratio (with amortisations)

     50.4         (2.7)          51.1       (1.9)     

NPL ratio

     4.95         (0.16)          4.95       (1.48)     

NPL coverage

     58.1         (0.6)          58.1       (3.2)     

Number of employees

     56,702         (0.1)          56,702       (1.0)     

Number of branches

     4,595           (0.8)                  4,595         (7.4)           

 

48   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Spain (Ex-Popular) ( million)

 

 

 

P&L   3Q’17     % / 2Q’17     9M’17     % / 9M’16     

Net interest income

    726       (3.1)       2,222     (4.7)  

Net fee income

    509       (5.2)       1,506     13.2  

Gains (losses) on financial transactions

    119       —         308     (29.8)  

Other operating income

    81       (24.2)       289     56.7    

Gross income

    1,435       6.3       4,325     1.0    

Operating expenses

    (815)       1.1       (2,419)     (3.0)  

General administrative expenses

    (771)       0.8       (2,287)     (4.3)  

Personnel

    (401)       0.3       (1,199)     (2.1)  

Other general administrative expenses

    (370)       1.4       (1,088)     (6.6)  

Depreciation and amortisation

    (44)       6.3       (131)     25.7    

Net operating income

    621       13.8       1,907     6.6    

Net loan-loss provisions

    (104)       (24.0)       (404)     (19.3)  

Other income

    (55)       (13.9)       (184)     8.0    

Underlying profit before taxes

    461       34.1       1,319     17.9    

Tax on profit

    (145)       48.1       (390)     22.3    

Underlying profit from continuing operations

    316       28.5       929     16.2    

Net profit from discontinued operations

                       

Underlying consolidated profit

    316       28.5       929     16.2    

Minority interests

    5       7.7       15     (0.1)    

Underlying attributable profit to the Group

    311       28.9       914     16.5    

Net capital gains and provisions*

                    (100.0)    

Attributable profit to the Group

    311       28.9       914     60.8    

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

         

Balance sheet

                               

Customer loans

    153,646       (1.7)       153,646     0.2  

Cash. central banks and credit institutions

    84,056       18.5       84,056     32.9  

Debt securities

    60,299       (3.5)       60,299     (0.3)  

o/w: available for sale

    42,565       (5.4)       42,565     10.4  

Other financial assets

    34,140       1.0       34,140     (30.0)  

Other assets

    10,355       3.8       10,355     38.1    

Total assets

    342,497       2.7       342,497     2.7    

Customer deposits

    186,440       (0.3)       186,440     5.8  

Central banks and credit institutions

    75,884       8.3       75,884     13.3  

Debt securities issued

    16,414       (0.6)       16,414     (19.3)  

Other financial liabilities

    44,655       8.5       44,655     (19.6)  

Other liabilities

    7,039       3.5       7,039     199.9    

Total liabilities

    330,432       2.8       330,432     2.8    

Total equity

    12,065       1.2       12,065     1.5    
                                 

Other managed and marketed customer funds

    73,639       2.2       73,639     13.5    

Mutual funds

    55,278       2.7       55,278     15.0  

Pension funds

    10,404       0.2       10,404     2.7  

Managed portfolios

    7,956       1.4       7,956     18.9  

Pro memoria:

         

Loans w/o repos

    148,838       (1.8)       148,838     (2.7)  

Funds (customer deposits w/o repos + mutual funds)

    240,192       0.4       240,192     8.2    

Ratios (%) and operating means

                               

Underlying RoTE

    10.53       2.03       10.55     1.47  

Efficiency ratio (with amortisations)

    56.8       (2.9)       55.9     (2.3)  

NPL ratio

    4.99             4.99     (0.83)  

NPL coverage

    45.2       (0.8)       45.2     (2.4)  

Number of employees

    22,904       (0.2)       22,904     (1.2)  

Number of branches

    2,857       (0.4)       2,857     (4.5)    

 

FINANCIAL REPORT 2017     LOGO   49


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Santander Consumer Finance ( million)

 

 

 

                   / 2Q’17                      / 9M’16  
P&L    3Q’17              %   % w/o FX            9M’17           %      % w/o FX  

Net interest income

     898         2.4     2.5           2,665          5.6        5.1  

Net fee income

     223         1.6     1.6           674          (0.5)        (0.7)  

Gains (losses) on financial transactions

     (1)                       (1)          (95.6)        (95.6)  

Other operating income

     14                               14            6.4        10.3  

Gross income

     1,135               3.3     3.3             3,352            4.7        4.3  

Operating expenses

     (484)         (0.1)     (0.1)           (1,472)          3.8        3.4  

General administrative expenses

     (439)         (0.2)     (0.2)           (1,338)          4.3        4.0  

Personnel

     (205)         (3.4)     (3.4)           (627)          4.0        3.6  

Other general administrative expenses

     (234)         2.7     2.7           (710)          4.7        4.3  

Depreciation and amortisation

     (45)               1.1     1.1             (134)            (1.7)        (1.9)  

Net operating income

     650               5.9     6.0             1,880            5.4        5.0  

Net loan-loss provisions

     (90)         57.8     56.7           (207)          (31.0)        (31.3)  

Other income

     (30)               (13.5)     (13.3)             (102)            (11.8)        (12.1)  

Underlying profit before taxes

     531               1.6     1.8             1,571            14.8        14.4  

Tax on profit

     (161)               14.2     14.2             (449)            10.8        10.4  

Underlying profit from continuing operations

     370               (3.1)     (2.9)             1,122            16.6        16.1  

Net profit from discontinued operations

                                                      

Underlying consolidated profit

     370               (3.1)     (2.9)             1,122            16.6        16.1  

Minority interests

     61               (2.4)     (2.3)             179            29.1        28.8  

Underlying attributable profit to the Group

     309               (3.2)     (3.0)             943            14.4        13.9  

Net capital gains and provisions*

     (85)                               (85)                    

Attributable profit to the Group

     224               (29.8)     (29.5)             858            1.0        0.5  

(*).-In 3Q’17, integration costs. In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

       

Balance sheet

                                                                  

Customer loans

     86,595         0.2     0.0           86,595          4.9        5.6  

Cash. central banks and credit institutions

     5,342         16.2     15.7           5,342          (17.9)        (17.3)  

Debt securities

     3,599         1.6     1.6           3,599          (10.5)        (9.3)  

o/w: available for sale

     3,542         1.3     1.4           3,542          (9.5)        (8.3)  

Other financial assets

     23         (23.3)     (23.6)           23          (49.9)        (48.9)  

Other assets

     3,526               0.7     0.6             3,526            (0.1)        0.3  

Total assets

     99,087               1.0     0.8             99,087            2.5        3.2  

Customer deposits

     35,823         0.8     0.7           35,823          4.3        4.9  

Central banks and credit institutions

     21,920         8.2     8.1           21,920          0.2        0.9  

Debt securities issued

     27,234         (5.2)     (5.4)           27,234          (0.2)        0.5  

Other financial liabilities

     895         (9.4)     (9.3)           895          9.1        9.3  

Other liabilities

     3,780               8.8     8.8             3,780            7.9        8.2  

Total liabilities

     89,652               0.8     0.6             89,652            2.1        2.7  

Total equity

     9,435               3.2     3.0             9,435            7.1        7.9  
                                                                    

Other managed and marketed customer funds

     8               1.2     1.2             8            2.9        2.9  

Mutual funds

     2         0.3     0.3           2          (11.4)        (11.4)  

Pension funds

     6         1.5     1.5           6          7.3        7.3  

Managed portfolios

                                            

Pro memoria:

                        

Loans w/o repos

     89,003         0.1     (0.1)           89,003          4.4        5.1  

Funds (customer deposits w/o repos + mutual funds)

     35,777               0.8     0.7             35,777            4.2        4.8  

Ratios (%) and operating means

                                                                  

Underlying RoTE

     15.97         (1.14)           16.67          1.71     

Efficiency ratio (with amortisations)

     42.7         (1.4)           43.9          (0.4)     

NPL ratio

     2.60         (0.01)           2.60          (0.26)     

NPL coverage

     104.3         (2.2)           104.3          (6.4)     

Number of employees

     15,045         0.6           15,045          1.5     

Number of branches

     549               (1.4)                   549            (4.2)           

 

 

50   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Poland ( million)

 

 

 

                 / 2Q’17                        / 9M’16  
P&L    3Q’17            %      % w/o FX             9M’17            %      % w/o FX  

Net interest income

     236         1.9        2.9          685         11.9        9.5  

Net fee income

     114         1.8        2.7          327         9.3        7.0  

Gains (losses) on financial transactions

     13         34.6        36.9          39         (44.2)        (45.4)  

Other operating income

     (5)                                     (8)                       

Gross income

     358               (1.3)        (0.5)                1,042               5.7        3.5  

Operating expenses

     (149)         (0.7)        0.3          (446)         1.3        (0.9)  

General administrative expenses

     (134)         (1.1)        (0.1)          (402)         1.4        (0.8)  

Personnel

     (80)         (0.7)        0.3          (237)         4.6        2.4  

Other general administrative expenses

     (55)         (1.6)        (0.7)          (166)         (2.9)        (4.9)  

Depreciation and amortisation

     (15)               2.7        3.7                (43)               0.3        (1.8)  

Net operating income

     209               (1.8)        (1.0)                596               9.3        7.0  

Net loan-loss provisions

     (36)         8.6        9.5          (97)         (11.9)        (13.7)  

Other income

     (28)               5.3        6.2                (78)               36.2        33.3  

Underlying profit before taxes

     144               (5.3)        (4.6)                421               11.4        9.0  

Tax on profit

     (34)               3.7        4.9                (105)               27.6        24.9  

Underlying profit from continuing operations

     110               (7.8)        (7.2)                316               6.9        4.6  

Net profit from discontinued operations

                                                               

Underlying consolidated profit

     110               (7.8)        (7.2)                316               6.9        4.6  

Minority interests

     34               (6.8)        (6.2)                98               11.6        9.2  

Underlying attributable profit to the Group

     76               (8.2)        (7.6)                219               4.9        2.7  

Net capital gains and provisions*

                                                       (100.0)        (100.0)  

Attributable profit to the Group

     76               (8.2)        (7.6)                219               (8.0)        (10.0)  

 

(*).-In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

Balance sheet

                                                                           

Customer loans

     21,486         0.3        2.1          21,486         6.2        5.9  

Cash. central banks and credit institutions

     1,845         15.7        17.8          1,845         9.5        9.1  

Debt securities

     5,954         (10.3)        (8.6)          5,954         6.4        6.0  

o/w: available for sale

     5,536         1.8        3.7          5,536         10.8        10.4  

Other financial assets

     574         0.7        2.5          574         6.5        6.2  

Other assets

     919               (0.7)        1.2                919               (2.4)        (2.7)  

Total assets

     30,778               (1.2)        0.6                30,778               6.2        5.8  

Customer deposits

     23,166         (2.6)        (0.8)          23,166         5.3        4.9  

Central banks and credit institutions

     977         26.4        28.7          977         29.8        29.4  

Debt securities issued

     704         (5.4)        (3.7)          704         39.2        38.8  

Other financial liabilities

     536         12.0        14.1          536         (2.5)        (2.8)  

Other liabilities

     719               (4.1)        (2.3)                719               (17.3)        (17.6)  

Total liabilities

     26,102               (1.6)        0.2                26,102               5.8        5.4  

Total equity

     4,676               1.3        3.1                4,676               8.5        8.1  
                                                                             

Other managed and marketed customer funds

     3,794               3.0        4.9                3,794               13.2        12.8  

Mutual funds

     3,699         2.8        4.9          3,699         14.0        12.8  

Pension funds

                    4.7                         13.6  

Managed portfolios

     96         11.2        4.7          96         (9.8)        13.6  

Pro memoria:

                     

Loans w/o repos

     22,226         0.3        2.2          22,226         5.4        5.0  

Funds (customer deposits w/o repos + mutual funds)

     26,824               0.4        2.2                26,824               6.3        5.9  

Ratios (%) and operating means

                                                                           

Underlying RoTE

     11.63         (1.28)             11.43         (0.41)     

Efficiency ratio (with amortisations)

     41.7         0.3             42.8         (1.9)     

NPL ratio

     4.70         0.04             4.70         (1.01)     

NPL coverage

     67.6         0.1             67.6         (1.3)     

Number of employees

     11,691         (0.7)             11,691         (0.8)     

Number of branches

     592               (1.0)                         592               (10.0)           

 

FINANCIAL REPORT 2017     LOGO   51


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Portugal (Ex-Popular) ( million)

 

 

 

P&L    3Q’17           % / 2Q’17           9M’17           % / 9M’16  

Net interest income

     178          6.6          516          (6.4)  

Net fee income

     85          2.3          257          4.9  

Gains (losses) on financial transactions

     32          223.5          76          3.9  

Other operating income

     11            83.7            16            (56.9)  

Gross income

     305            15.1            864            (4.5)  

Operating expenses

     (137)          (0.1)          (412)          (7.5)  

General administrative expenses

     (127)          0.0          (383)          (8.2)  

Personnel

     (81)          (1.6)          (246)          (3.7)  

Other general administrative expenses

     (46)          2.9          (137)          (15.3)  

Depreciation and amortisation

     (9)            (1.5)            (28)            2.4  

Net operating income

     168            31.2            452            (1.6)  

Net loan-loss provisions

     (16)                   (0)          (99.8)  

Other income

     (11)            25.9            (34)            17.1  

Underlying profit before taxes

     142            13.3            418            8.2  

Tax on profit

     (38)            118.8            (80)            (11.8)  

Underlying profit from continuing operations

     104            (3.7)            338            14.4  

Net profit from discontinued operations

                                       

Underlying consolidated profit

     104            (3.7)            338            14.4  

Minority interests

     1            13.6            2            (15.3)  

Underlying attributable profit to the Group

     103            (3.8)            336            14.6  

Net capital gains and provisions

                                       

Attributable profit to the Group

     103            (3.8)            336            14.6  
Balance sheet                                               

Customer loans

     29,846          8.9          29,846          8.2  

Cash. central banks and credit institutions

     4,981          17.5          4,981          48.8  

Debt securities

     10,071          (8.2)          10,071          (15.1)  

o/w: available for sale

     3,931          (16.4)          3,931          (31.9)  

Other financial assets

     1,601          1.7          1,601          (13.5)  

Other assets

     1,780            (1.1)            1,780            0.0  

Total assets

     48,279            5.0            48,279            4.0  

Customer deposits

     30,221          0.1          30,221          (0.5)  

Central banks and credit institutions

     8,713          13.8          8,713          17.5  

Debt securities issued

     4,493          25.7          4,493          6.4  

Other financial liabilities

     316          (4.3)          316          (8.2)  

Other liabilities

     886            13.2            886            19.1  

Total liabilities

     44,630            4.9            44,630            3.6  

Total equity

     3,649            5.7            3,649            9.3  
                                                 

Other managed and marketed customer funds

     3,200            4.7            3,200            20.5  

Mutual funds

     1,795          7.9          1,795          32.4  

Pension funds

     943          0.6          943          4.8  

Managed portfolios

     461          1.6          461          15.5  

Pro memoria:

                 

Loans w/o repos

     31,190          8.4          31,190          6.6  

Funds (customer deposits w/o repos + mutual funds)

     32,017            0.5            32,017            0.9  
Ratios (%) and operating means                                               

Underlying RoTE

     11.79          (0.81)          13.18          0.11  

Efficiency ratio (with amortisations)

     44.8          (6.8)          47.7          (1.5)  

NPL ratio

     6.93          (0.74)          6.93          (2.47)  

NPL coverage

     60.4          0.6          60.4          2.6  

Number of employees

     6,022          (1.2)          6,022          (5.8)  

Number of branches

     587            (2.2)            587            (19.3)  

 

52   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  United Kingdom ( million)

 

 

               / 2Q’17                    / 9M’16  
P&L    3Q’17          %      % w/o FX           9M’17          %      % w/o FX  

Net interest income

     1,071         (6.8)        (2.7)          3,315         (0.5)        8.3  

Net fee income

     246         (5.4)        (1.3)          760         (4.6)        3.9  

Gains (losses) on financial transactions

     63         (47.1)        (44.1)          252         10.8        20.6  

Other operating income

     17           3.2        7.1            45           32.7        44.5  

Gross income

     1,397           (9.5)        (5.6)            4,372           (0.4)        8.4  

Operating expenses

     (694)         (4.0)        0.1          (2,140)         (6.3)        2.1  

General administrative expenses

     (608)         (4.3)        (0.1)          (1,887)         (8.0)        0.1  

Personnel

     (331)         (3.7)        0.4          (1,019)         (5.3)        3.2  

Other general administrative expenses

     (277)         (5.0)        (0.8)          (869)         (11.1)        (3.2)  

Depreciation and amortisation

     (86)           (1.9)        2.1            (253)           9.3        19.0  

Net operating income

     703           (14.4)        (10.6)            2,232           5.9        15.3  

Net loan-loss provisions

     (66)         59.9        64.1          (123)         3.7        12.9  

Other income

     (89)           (47.9)        (44.9)            (365)           69.5        84.5  

Underlying profit before taxes

     547           (10.0)        (6.0)            1,744           (1.7)        7.1  

Tax on profit

     (165)           (15.4)        (11.6)            (525)           (2.8)        5.8  

Underlying profit from continuing operations

     382           (7.5)        (3.4)            1,219           (1.1)        7.7  

Net profit from discontinued operations

                                                   

Underlying consolidated profit

     382           (7.5)        (3.4)            1,219           (1.1)        7.7  

Minority interests

     5           (5.6)        (1.2)            18           (32.7)        (26.7)  

Underlying attributable profit to the Group

     377           (7.6)        (3.4)            1,201           (0.4)        8.4  

Net capital gains and provisions*

                                           (100.0)        (100.0)  

Attributable profit to the Group

     377           (7.6)        (3.4)            1,201           (8.5)        (0.4)  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

      
Balance sheet                                                             

Customer loans

     246,896         0.1        0.3          246,896         (1.4)        1.0  

Cash. central banks and credit institutions

     52,780         33.4        33.7          52,780         56.4        60.1  

Debt securities

     25,891         0.6        0.9          25,891         (1.6)        0.8  

o/w: available for sale

     10,383         (3.9)        (3.7)          10,383         (13.4)        (11.4)  

Other financial assets

     23,052         (9.6)        (9.3)          23,052         (23.6)        (21.7)  

Other assets

     10,229           (5.9)        (5.7)            10,229           (22.7)        (20.8)  

Total assets

     358,847           3.0        3.3            358,847           1.4        3.9  

Customer deposits

     227,292         4.9        5.2          227,292         11.5        14.2  

Central banks and credit institutions

     27,926         16.1        16.5          27,926         25.2        28.2  

Debt securities issued

     60,784         (4.2)        (3.9)          60,784         (17.0)        (15.0)  

Other financial liabilities

     21,982         (6.7)        (6.5)          21,982         (31.2)        (29.5)  

Other liabilities

     4,195           (4.1)        (3.8)            4,195           (32.0)        (30.3)  

Total liabilities

     342,179           3.1        3.4            342,179           1.4        3.9  

Total equity

     16,669           1.4        1.7            16,669           1.9        4.4  
                                                                 

Other managed and marketed customer funds

     8,474           (0.1)        0.2            8,474           (0.8)        1.6  

Mutual funds

     8,360         (0.1)        0.2          8,360         (0.8)        1.6  

Pension funds

                                             

Managed portfolios

     115         1.0        1.2          115         (2.1)        0.3  

Pro memoria:

                     

Loans w/o repos

     235,704         0.1        0.4          235,704         (2.5)        (0.2)  

Funds (customer deposits w/o repos + mutual funds)

     207,861           (0.3)        (0.1)            207,861           0.8        3.2  
Ratios (%) and operating means                                                             

Underlying RoTE

     10.60         (0.40)             10.94         1.02     

Efficiency ratio (with amortisations)

     49.7         2.9             49.0         (3.1)     

NPL ratio

     1.32         0.09             1.32         (0.15)     

NPL coverage

     31.5         (1.1)             31.5         (4.5)     

Number of employees

     25,722         (0.1)             25,722         (0.5)     

Number of branches

     820           (1.1)                     820           (2.8)           

 

FINANCIAL REPORT 2017     LOGO   53


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Latin America ( million)

 

 

               / 2Q’17                  / 9M’16  
P&L    3Q’17          %    % w/o FX         9M’17          %    % w/o FX  

Net interest income

     3,979       (0.8)    4.2        11,939       23.8      16.0  

Net fee income

     1,325       (5.0)    0.7        4,121       26.3      18.8  

Gains (losses) on financial transactions

     253       10.6    15.8        810       22.8      19.4  

Other operating income

     30         44.1    46.9          53         497.3      316.3  

Gross income

     5,587         (1.2)    4.0          16,923         24.7      17.1  

Operating expenses

     (2,145)       (1.7)    3.9        (6,506)       17.3      10.7  

General administrative expenses

     (1,946)       (1.4)    4.1        (5,893)       16.8      10.3  

Personnel

     (1,077)       (1.4)    4.0        (3,262)       16.6      9.9  

Other general administrative expenses

     (869)       (1.4)    4.3        (2,632)       17.0      10.7  

Depreciation and amortisation

     (200)         (3.8)    1.4          (612)         23.1      15.4  

Net operating income

     3,442         (0.9)    4.1          10,418         29.8      21.5  

Net loan-loss provisions

     (1,228)       (3.6)    1.1        (3,808)       6.3      (1.4)  

Other income

     (321)         (20.8)    (15.6)          (1,086)         101.8      82.8  

Underlying profit before taxes

     1,893         5.4    10.6          5,524         41.4      34.0  

Tax on profit

     (620)         13.5    18.9          (1,757)         70.8      61.0  

Underlying profit from continuing operations

     1,273         1.9    7.0          3,767         30.8      24.3  

Net profit from discontinued operations

                                       

Underlying consolidated profit

     1,273         1.9    7.0          3,767         30.8      24.3  

Minority interests

     204         2.6    6.4          598         31.2      25.6  

Underlying attributable profit to the Group

     1,069         1.8    7.1          3,169         30.8      24.0  

Net capital gains and provisions

                                       

Attributable profit to the Group

     1,069         1.8    7.1          3,169         30.8      24.0  
Balance sheet                                                       

Customer loans

     149,263       1.9    3.3        149,263       4.8      8.3  

Cash. central banks and credit institutions

     55,825       (6.7)    (5.2)        55,825       (12.5)      (9.3)  

Debt securities

     62,144       4.4    5.7        62,144       16.1      19.3  

o/w: available for sale

     35,628       5.6    6.9        35,628       22.5      26.0  

Other financial assets

     14,208       1.0    2.8        14,208       (13.8)      (12.5)  

Other assets

     17,718         (2.9)    (1.8)          17,718         (1.5)      2.1  

Total assets

     299,158         0.3    1.7          299,158         1.7      4.9  

Customer deposits

     146,529       0.9    2.6        146,529       9.8      13.8  

Central banks and credit institutions

     40,876       (5.4)    (4.2)        40,876       3.1      5.9  

Debt securities issued

     35,043       (6.6)    (6.0)        35,043       (20.9)      (18.4)  

Other financial liabilities

     35,629       8.6    10.0        35,629       (4.7)      (2.6)  

Other liabilities

     11,396         5.4    6.6          11,396         5.9      9.3  

Total liabilities

     269,473         (0.0)    1.4          269,473         1.5      4.7  

Total equity

     29,685         3.7    5.0          29,685         3.4      6.9  
                                                     

Other managed and marketed customer funds

     85,561         4.5    5.4          85,561         8.1      11.7  

Mutual funds

     78,858       4.5    5.4        78,858       8.2      11.8  

Pension funds

                                 

Managed portfolios

     6,703       4.6    4.5        6,703       7.5      11.3  

Pro memoria:

                     

Loans w/o repos

     154,722       1.7    3.1        154,722       4.1      7.5  

Funds (customer deposits w/o repos + mutual funds)

     202,638         4.8    6.4          202,638         15.4      19.5  
Ratios (%) and operating means                                                       

Underlying RoTE

     18.15       0.40           17.77       2.48   

Efficiency ratio (with amortisations)

     38.4       (0.2)           38.4       (2.4)   

NPL ratio

     4.45       0.01           4.45       (0.49)   

NPL coverage

     89.9       0.8           89.9       5.4   

Number of employees

     87,555       0.1           87,555       0.3   

Number of branches

     5,818         (0.1)               5,818         0.0         

 

54   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Brazil ( million)

 

                     / 2Q’17                          

/ 9M’16

 
P&L    3Q’17                 %    % w/o FX                 9M’17             %    % w/o FX  

Net interest income

     2,524         0.8      5.8         7,548       30.3      16.7  

Net fee income

     868         (4.5)      0.5         2,711       32.0      18.3  

Gains (losses) on financial transactions

     110         42.7      45.2         434       72.1      54.2  

Other operating income

     40                 230.1      233.4                 68           99.1      78.4  

Gross income

     3,542                 1.1      6.2                 10,761           32.3      18.5  

Operating expenses

     (1,244)         0.9      5.9         (3,791)       19.6      7.1  

General administrative expenses

     (1,120)         1.4      6.4         (3,406)       19.1      6.7  

Personnel

     (633)         0.0      5.0         (1,930)       21.4      8.8  

Other general administrative expenses

     (487)         3.3      8.3         (1,476)       16.3      4.1  

Depreciation and amortisation

     (124)                 (3.5)      1.5                 (385)           24.0      11.1  

Net operating income

     2,298                 1.3      6.3                 6,970           40.4      25.8  

Net loan-loss provisions

     (819)         (3.8)      1.2         (2,581)       6.5      (4.6)  

Other income

     (268)                 (23.3)      (18.2)                 (975)           93.6      73.4  

Underlying profit before taxes

     1,211                 13.3      18.3                 3,414           67.7      50.3  

Tax on profit

     (464)                 22.3      27.3                 (1,266)           106.9      85.4  

Underlying profit from continuing operations

     747                 8.4      13.4                 2,149           50.9      35.2  

Net profit from discontinued operations

                                                          

Underlying consolidated profit

     747                 8.4      13.4                 2,149           50.9      35.2  

Minority interests

     88                 11.2      16.2                 246           66.0      48.7  

Underlying attributable profit to the Group

     659                 8.0      13.0                 1,902           49.1      33.6  

Net capital gains and provisions

                                                          

Attributable profit to the Group

     659                 8.0      13.0                 1,902           49.1      33.6  

Balance sheet

                                                                      

Customer loans

     71,352         2.9      3.0         71,352       4.7      8.8  

Cash. central banks and credit institutions

     37,355         (1.2)      (1.1)         37,355       (9.6)      (6.0)  

Debt securities

     43,428         8.3      8.4         43,428       25.1      30.0  

o/w: available for sale

     24,512         11.0      11.1         24,512       41.5      47.1  

Other financial assets

     6,038         5.0      5.1         6,038       (13.2)      (9.8)  

Other assets

     12,416                 (1.1)      (1.0)                 12,416           (2.9)      0.9  

Total assets

     170,590                 3.1      3.2                 170,590           4.1      8.2  

Customer deposits

     74,266         3.7      3.8         74,266       7.7      11.9  

Central banks and credit institutions

     25,047         1.2      1.2         25,047       21.2      26.0  

Debt securities issued

     21,378         (9.2)      (9.1)         21,378       (28.0)      (25.1)  

Other financial liabilities

     24,181         13.2      13.3         24,181       18.4      23.0  

Other liabilities

     8,019                 8.5      8.6                 8,019           10.2      14.6  

Total liabilities

     152,891                 2.8      2.9                 152,891           4.0      8.1  

Total equity

     17,699                 5.2      5.3                 17,699           4.7      8.8  
                                                                        

Other managed and marketed customer funds

     62,180                 6.1      6.2                 62,180           9.7      14.0  

Mutual funds

     58,111         6.2      6.3         58,111       9.7      14.1  

Pension funds

                                      

Managed portfolios

     4,069         4.5      4.6         4,069       8.7      13.0  

Pro memoria:

                          

Loans w/o repos

     75,622         3.1      3.2         75,622       4.5      8.6  

Funds (customer deposits w/o repos + mutual funds)

     113,031                 10.1      10.2                 113,031           21.1      25.8  

Ratios (%) and operating means

                                                                      

Underlying RoTE

     17.60         1.35          16.79       2.99   

Efficiency ratio (with amortisations)

     35.1         (0.1)          35.2       (3.7)   

NPL ratio

     5.32         (0.04)          5.32       (0.80)   

NPL coverage

     97.6         2.1          97.6       8.3   

Number of employees

     46,261         0.1          46,261       (2.6)   

Number of branches

     3,422                 (0.1)                        3,422           0.4         

 

FINANCIAL REPORT 2017     LOGO   55


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Mexico ( million)

 

               / 2Q’17                      / 9M’16  
P&L    3Q’17          %    % w/o FX           9M’17            %    % w/o FX  

Net interest income

     684       3.2      5.6          1,970       11.3      14.4  

Net fee income

     195       1.0      3.4          569       6.9      9.9  

Gains (losses) on financial transactions

     25       (53.8)      (53.2)          111       16.3      19.6  

Other operating income

     (11)                         (20)             (13.6)      (11.2)  

Gross income

     892         (2.4)      (0.2)            2,630             10.8      13.9  

Operating expenses

     (356)       (1.2)      1.0          (1,037)       9.1      12.2  

General administrative expenses

     (324)       (1.2)      1.0          (943)       8.6      11.6  

Personnel

     (163)       0.0      2.3          (475)       5.5      8.5  

Other general administrative expenses

     (162)       (2.3)      (0.2)          (468)       11.8      15.0  

Depreciation and amortisation

     (32)         (1.6)      0.6            (94)             15.1      18.4  

Net operating income

     536         (3.1)      (0.9)            1,594             11.8      15.0  

Net loan-loss provisions

     (240)       (2.4)      (0.1)          (718)       14.3      17.5  

Other income

     (4)         (33.1)      (32.1)            (15)             (33.5)      (31.7)  

Underlying profit before taxes

     292         (3.1)      (0.9)            860             11.2      14.3  

Tax on profit

     (61)         (4.6)      (2.5)            (181)             5.3      8.3  

Underlying profit from continuing operations

     231         (2.6)      (0.5)            680             12.9      16.0  

Net profit from discontinued operations

                                               

Underlying consolidated profit

     231         (2.6)      (0.5)            680             12.9      16.0  

Minority interests

     49         (2.5)      (0.2)            148             4.1      7.0  

Underlying attributable profit to the Group

     182         (2.7)      (0.6)            532             15.6      18.8  

Net capital gains and provisions

                                               

Attributable profit to the Group

     182         (2.7)      (0.6)            532             15.6      18.8  

Balance sheet

                                                           

Customer loans

     29,072       0.6      4.8          29,072       4.7      3.4  

Cash. central banks and credit institutions

     8,925       (28.2)      (25.2)          8,925       (21.9)      (22.9)  

Debt securities

     14,026       1.0      5.3          14,026       7.4      6.0  

o/w: available for sale

     7,395       0.0      4.3          7,395       12.2      10.8  

Other financial assets

     5,902       (3.2)      0.9          5,902       (14.8)      (15.8)  

Other assets

     2,577         (12.2)      (8.5)            2,577             4.1      2.7  

Total assets

     60,502         (5.9)      (1.8)            60,502             (1.9)      (3.1)  

Customer deposits

     31,339       (4.0)      0.1          31,339       20.6      19.1  

Central banks and credit institutions

     9,841       (15.3)      (11.6)          9,841       0.2      (1.1)  

Debt securities issued

     4,931       (1.3)      3.0          4,931       (5.7)      (6.9)  

Other financial liabilities

     7,167       (8.5)      (4.6)          7,167       (45.8)      (46.5)  

Other liabilities

     1,815         (2.4)      1.7            1,815             (6.5)      (7.7)  

Total liabilities

     55,093         (6.5)      (2.6)            55,093             (1.9)      (3.2)  

Total equity

     5,409         1.7      6.0            5,409             (1.0)      (2.3)  
                                                             

Other managed and marketed customer funds

     10,538         (0.6)      3.6            10,538             (3.6)      (4.9)  

Mutual funds

     10,538       (0.6)      3.6          10,538       (3.6)      (4.9)  

Pension funds

                                     

Managed portfolios

                                     

Pro memoria:

                     

Loans w/o repos

     29,347       (0.8)      3.5          29,347       3.0      1.7  

Funds (customer deposits w/o repos + mutual funds)

     38,643         (2.7)      1.4            38,643             11.0      9.6  

Ratios (%) and operating means

                                                           

Underlying RoTE

     19.38       (0.94)           19.50       4.72   

Efficiency ratio (with amortisations)

     39.9       0.5           39.4       (0.6)   

NPL ratio

     2.56       (0.02)           2.56       (0.39)   

NPL coverage

     110.3       (3.5)           110.3       8.4   

Number of employees

     18,217       1.9           18,217       4.3   

Number of branches

     1,401         0.1                   1,401             1.0         

 

56   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    »  Appendix

 

    

 

LOGO  Chile ( million)

 

                 / 2Q’17                       / 9M’16  
P&L    3Q’17            %      % w/o FX            9M’17            %      % w/o FX  

Net interest income

     440         (10.0)        (6.8)         1,415         5.4        1.1  

Net fee income

     93         (6.4)        (3.2)         300         14.9        10.1  

Gains (losses) on financial transactions

     67         25.0        28.1         170         18.8        13.9  

Other operating income

     3               683.0        560.0               8               204.5        192.0  

Gross income

     604               (6.1)        (2.9)               1,893               8.2        3.7  

Operating expenses

     (253)         (2.6)        0.6         (777)         7.8        3.4  

General administrative expenses

     (228)         (2.6)        0.6         (700)         6.5        2.2  

Personnel

     (143)         (2.7)        0.5         (430)         5.1        0.7  

Other general administrative expenses

     (85)         (2.5)        0.6         (270)         9.0        4.5  

Depreciation and amortisation

     (26)               (2.1)        1.1               (78)               20.9        15.9  

Net operating income

     351               (8.4)        (5.2)               1,116               8.5        4.0  

Net loan-loss provisions

     (108)         (12.1)        (8.8)         (352)         (7.9)        (11.7)  

Other income

     11               72.2        76.5               20               175.5        164.2  

Underlying profit before taxes

     255               (4.8)        (1.6)               783               19.9        15.0  

Tax on profit

     (45)               (8.9)        (5.7)               (142)               26.2        21.0  

Underlying profit from continuing operations

     209               (3.8)        (0.6)               641               18.6        13.7  

Net profit from discontinued operations

                                                              

Underlying consolidated profit

     209               (3.8)        (0.6)               641               18.6        13.7  

Minority interests

     66               (3.1)        0.1               201               23.0        18.0  

Underlying attributable profit to the Group

     143               (4.2)        (1.0)               440               16.7        11.9  

Net capital gains and provisions

                                                              

Attributable profit to the Group

     143               (4.2)        (1.0)               440               16.7        11.9  

Balance sheet

                                                                          

Customer loans

     36,257         2.7        2.3         36,257         1.0        3.9  

Cash. central banks and credit institutions

     3,990         0.8        0.4         3,990         (25.1)        (23.0)  

Debt securities

     3,352         (11.4)        (11.8)         3,352         (20.1)        (17.9)  

o/w: available for sale

     2,717         (5.1)        (5.4)         2,717         (29.8)        (27.8)  

Other financial assets

     2,247         2.0        1.6         2,247         (12.9)        (10.4)  

Other assets

     1,850               3.8        3.4               1,850               (5.2)        (2.5)  

Total assets

     47,695               1.4        1.0               47,695               (4.5)        (1.8)  

Customer deposits

     25,819         2.2        1.8         25,819         1.4        4.3  

Central banks and credit institutions

     4,239         (14.4)        (14.8)         4,239         (37.5)        (35.7)  

Debt securities issued

     8,490         (2.3)        (2.6)         8,490         (7.4)        (4.7)  

Other financial liabilities

     3,300         24.0        23.5         3,300         12.3        15.5  

Other liabilities

     1,138               16.1        15.6               1,138               2.8        5.7  

Total liabilities

     42,986               1.1        0.7               42,986               (5.4)        (2.7)  

Total equity

     4,709               4.4        4.0               4,709               5.0        8.0  
                                                                            

Other managed and marketed customer funds

     10,199               0.9        0.5               10,199               2.6        5.5  

Mutual funds

     7,565         (0.4)        (0.8)         7,565         1.6        4.5  

Pension funds

                                            

Managed portfolios

     2,634         4.7        4.3         2,634         5.7        8.7  

Pro memoria:

                    

Loans w/o repos

     37,281         2.5        2.1         37,281         0.9        3.8  

Funds (customer deposits w/o repos + mutual funds)

     33,215               1.6        1.2               33,215               1.1        4.0  

Ratios (%) and operating means

                                                                          

Underlying RoTE

     18.23         (0.42)            18.01         0.83     

Efficiency ratio (with amortisations)

     41.9         1.5            41.1         (0.1)     

NPL ratio

     4.95         (0.05)            4.95         (0.17)     

NPL coverage

     58.5         0.3            58.5         0.4     

Number of employees

     11,673         (0.2)            11,673         (4.4)     

Number of branches

     406               (0.2)                        406               (12.7)           

 

FINANCIAL REPORT 2017     LOGO   57


Table of Contents

JANUARY - SEPTEMBER    »  Appendix

 

    

 

LOGO  United States (Ex-Popular) ( million)

 

                   / 2Q’17                           / 9M’16  
P&L    3Q’17              %      % w/o FX              9M’17              %      % w/o FX  

Net interest income

     1,319           (11.3)        (5.1)           4,296           (3.8)        (4.2)  

Net fee income

     226           (9.8)        (3.4)           749           (11.3)        (11.7)  

Gains (losses) on financial transactions

     (21)                            (1)                   

Other operating income

     80                 (31.5)        (25.3)                 319                 (14.9)        (15.2)  

Gross income

     1,604                 (14.7)        (8.5)                 5,363                 (6.3)        (6.7)  

Operating expenses

     (743)           (12.1)        (5.8)           (2,425)           3.9        3.5  

General administrative expenses

     (666)           (12.2)        (5.9)           (2,181)           3.6        3.2  

Personnel

     (396)           (7.5)        (1.1)           (1,268)           3.8        3.4  

Other general administrative expenses

     (270)           (18.2)        (12.1)           (913)           3.3        2.9  

Depreciation and amortisation

     (77)                 (11.4)        (5.2)                 (244)                 6.5        6.0  

Net operating income

     861                 (16.8)        (10.6)                 2,938                 (13.3)        (13.6)  

Net loan-loss provisions

     (634)           (9.0)        (2.5)           (2,142)           (8.5)        (8.9)  

Other income

     (2)                 (92.8)        (86.5)                 (58)                 (28.6)        (28.8)  

Underlying profit before taxes

     225                 (28.4)        (22.8)                 737                 (23.6)        (23.9)  

Tax on profit

     (70)                 (10.7)        (4.7)                 (211)                 (37.7)        (37.9)  

Underlying profit from continuing operations

     154                 (34.4)        (29.0)                 527                 (16.0)        (16.3)  

Net profit from discontinued operations

                                                                    

Underlying consolidated profit

     154                 (34.4)        (29.0)                 527                 (16.0)        (16.3)  

Minority interests

     61                 (29.5)        (24.1)                 190                 (22.9)        (23.2)  

Underlying attributable profit to the Group

     93                 (37.2)        (31.7)                 337                 (11.5)        (11.9)  

Net capital gains and provisions

                                                                    

Attributable profit to the Group

     93                 (37.2)        (31.7)                 337                 (11.5)        (11.9)  

Balance sheet

                                                                                

Customer loans

     73,242           (4.5)        (1.2)           73,242           (10.7)        (5.5)  

Cash. central banks and credit institutions

     13,093           (15.8)        (12.9)           13,093           (21.2)        (16.7)  

Debt securities

     16,331           (8.3)        (5.2)           16,331           6.8        12.9  

o/w: available for sale

     14,338           (8.5)        (5.3)           14,338           4.1        10.1  

Other financial assets

     2,889           4.8        8.4           2,889           (7.1)        (1.7)  

Other assets

     12,381                 (2.3)        1.1                 12,381                 (2.8)        2.9  

Total assets

     117,937                 (6.0)        (2.8)                 117,937                 (9.1)        (3.9)  

Customer deposits

     52,877           (4.7)        (1.4)           52,877           (12.1)        (7.0)  

Central banks and credit institutions

     15,676           (19.5)        (16.7)           15,676           (29.6)        (25.5)  

Debt securities issued

     26,993           (0.7)        2.7           26,993           9.8        16.1  

Other financial liabilities

     2,720           (14.8)        (11.9)           2,720           14.4        21.0  

Other liabilities

     4,250                 (2.5)        0.9                 4,250                 (6.8)        (1.4)  

Total liabilities

     102,516                 (6.6)        (3.3)                 102,516                 (10.0)        (4.8)  

Total equity

     15,422                 (2.2)        1.2                 15,422                 (2.5)        3.2  
                                                                                  

Other managed and marketed customer funds

     17,136                 (0.5)        2.9                 17,136                 (13.0)        (8.0)  

Mutual funds

     8,334           (1.5)        1.9           8,334           19.8        26.7  

Pension funds

                                                  

Managed portfolios

     8,801           0.4        3.9           8,801           (30.9)        (26.9)  

Pro memoria:

                          

Loans w/o repos

     76,725           (4.5)        (1.2)           76,725           (10.8)        (5.7)  

Funds (customer deposits w/o repos + mutual funds)

     60,916                 (4.4)        (1.1)                 60,916                 (8.8)        (3.6)  

Ratios (%) and operating means

                                                                                

Underlying RoTE

     3.00           (1.44)              3.42           (0.65)     

Efficiency ratio (with amortisations)

     46.3           1.4              45.2           4.4     

NPL ratio

     2.56           (0.08)              2.56           0.32     

NPL coverage

     187.5           4.4              187.5           (28.7)     

Number of employees

     17,566           (2.5)              17,566           (0.0)     

Number of branches

     694                 (9.0)                          694                 (9.4)           

 

58   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Corporate Centre ( million)

 

 

P&L    3Q’17        2Q’17        %        9M’17      9M’16        %  

Net interest income

     (220)          (213)          3.2          (628)        (550)          14.1  

Net fee income

     (7)          (9)          (28.8)          (21)        (17)          21.7  

Gains (losses) on financial transactions

     (56)          (81)          (30.9)          (257)        (196)          31.1  

Other operating income

     (17)          (36)          (52.7)          (76)        (21)          258.1  

Gross income

     (300)          (340)          (11.7)          (981)        (784)          25.1  

Operating expenses

     (118)          (118)          0.1          (356)        (351)          1.6  

Net operating income

     (419)          (458)          (8.7)          (1,337)        (1,135)          17.8  

Net loan-loss provisions

     (22)          (11)          104.0          (37)        1           

Other income

     (54)          (53)          3.1          (139)        (118)          17.2  

Underlying profit before taxes

     (494)          (522)          (5.2)          (1,513)        (1,252)          20.9  

Tax on profit

     14          (40)                   1        102          (99.5)  

Underlying profit from continuing operations

     (481)          (561)          (14.4)          (1,512)        (1,149)          31.6  

Net profit from discontinued operations

                                       0          (100.0)  

Underlying consolidated profit

     (481)          (561)          (14.4)          (1,512)        (1,149)          31.6  

Minority interests

     (0)          2                   (1)        (9)          (88.5)  

Underlying attributable profit to the Group

     (480)          (563)          (14.7)          (1,511)        (1,140)          32.5  

Net capital gains and provisions*

     (130)                            (130)        (186)          (30.1)  

Attributable profit to the Group

     (610)          (563)          8.4          (1,641)        (1,326)          23.7  

(*).-In 3Q’17, charge for equity stakes and intangible assets. In 2Q’16, restructuring costs.

 

       

Balance sheet

                                                             

Debt securities

     1,488          2,009          (25.9)          1,488        1,259          18.2  

Goodwill

     25,855          26,070          (0.8)          25,855        26,143          (1.1)  

Capital assigned to Group areas

     85,441          79,992          6.8          85,441        78,615          8.7  

Other financial assets

     9,140          8,040          13.7          9,140        13,015          (29.8)  

Other assets

     14,485          14,814          (2.2)          14,485        15,416          (6.0)  

Total assets

     136,408          130,926          4.2          136,408        134,447          1.5  

Debt securities issued

     36,213          34,279          5.6          36,213        33,566          7.9  

Other financial liabilities

     856          2,095          (59.1)          856        3,731          (77.0)  

Other liabilities

     9,088          8,968          1.3          9,088        14,098          (35.5)  

Total liabilities

     46,157          45,342          1.8          46,157        51,394          (10.2)  

Total equity

     90,251          85,583          5.5          90,251        83,053          8.7  
                                                               

Other managed and marketed customer funds

     3          53          (93.9)          3                  

Mutual funds

     3          53          (93.9)          3                  

Pension funds

     0                            0                  

Managed portfolios

                                                 

Operating means

                                                             

Number of employees

     1,709          1,714          (0.3)          1,709        1,732          (1.3)  

 

FINANCIAL REPORT 2017     LOGO   59


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Retail Banking ( million)

 

 

                     / 2Q’17                          / 9M’16  
P&L    3Q’17          %    % w/o FX           9M’17          %    % w/o FX  

Net interest income

     7,844       (3.1)      0.9          23,888       9.8      7.9  

Net fee income

     2,369       (3.6)      0.3          7,274       11.8      9.4  

Gains (losses) on financial transactions

     110       (30.4)      (28.2)          492       23.8      30.9  

Other operating income

     223         28.8      33.2            580         12.3      12.5  

Gross income

     10,546         (3.1)      0.9            32,235         10.5      8.6  

Operating expenses

     (4,718)         (3.6)      0.3            (14,500)         6.1      4.8  

Net operating income

     5,828         (2.7)      1.3            17,735         14.3      12.0  

Net loan-loss provisions

     (2,062)       3.2      8.2          (6,301)       (1.5)      (5.0)  

Other income

     (530)         (29.0)      (25.3)            (1,962)         68.7      63.0  

Underlying profit before taxes

     3,236         (0.2)      3.2            9,472         19.1      18.4  

Tax on profit

     (1,023)         9.7      13.4            (2,876)         29.2      28.6  

Underlying profit from continuing operations

     2,214         (4.2)      (0.9)            6,596         15.1      14.5  

Net profit from discontinued operations

                                           

Underlying consolidated profit

     2,214         (4.2)      (0.9)            6,596         15.1      14.5  

Minority interests

     324         (7.5)      (4.3)            951         12.5      10.7  

Underlying attributable profit to the Group

     1,889         (3.7)      (0.3)            5,645         15.5      15.1  

Net capital gains and provisions*

     (85)                         (85)              618.4  

Attributable profit to the Group

     1,804         (8.0)      (4.7)            5,560         13.9      13.7  

Pro memoria:

                     

Loans w/o repos

     678,024       (0.3)      0.4          678,024       0.1      2.2  

Funds (customer deposits w/o repos + mutual funds)

     734,978         0.4      1.2            734,978         4.1      6.1  

 

(*).-In

 3Q’17, integration costs. In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

 

LOGO  Global Corporate Banking ( million)

 

               / 2Q’17                      / 9M’16  
P&L    3Q’17          %        % w/o FX             9M’17          %        % w/o FX  

Net interest income

     610       (2.4)      1.2          1,891       3.8      1.3  

Net fee income

     397       (9.3)      (6.3)          1,234       17.3      15.9  

Gains (losses) on financial transactions

     360       70.3      77.8          1,038       (6.5)      (8.4)  

Other operating income

     7         (92.6)      (91.5)                151         (8.9)      (9.9)  

Gross income

     1,374         (0.0)      3.8                4,314         4.0      1.9  

Operating expenses

     (493)         1.0      4.6                (1,469)         0.7      0.8  

Net operating income

     881         (0.6)      3.3                2,845         5.7      2.5  

Net loan-loss provisions

     (113)       (52.2)      (49.7)          (483)       (19.9)      (24.9)  

Other income

     (22)         326.6      353.7                (41)         6.5      8.2  

Underlying profit before taxes

     745         15.8      20.0                2,320         13.3      10.8  

Tax on profit

     (219)         18.7      23.1                (669)         12.3      9.9  

Underlying profit from continuing operations

     526         14.6      18.7                1,651         13.7      11.2  

Net profit from discontinued operations

                                               

Underlying consolidated profit

     526         14.6      18.7                1,651         13.7      11.2  

Minority interests

     49         11.2      14.6                150         19.6      12.9  

Underlying attributable profit to the Group

     476         15.0      19.2                1,501         13.1      11.1  

Net capital gains and provisions*

                                         (100.0)      (100.0)  

Attributable profit to the Group

     476         15.0      19.2                1,501         18.3      16.1  

Pro memoria:

                     

Loans w/o repos

     90,900       1.3      2.2          90,900       (5.2)      (3.3)  

Funds (customer deposits w/o repos + mutual funds)

     77,867         7.4      8.2                77,867         26.5      28.7  

 

(*).-

In 2Q’16, restructuring costs.

 

60   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Appendix

 

    

 

LOGO  Popular ( million)

 

 

                      
P&L    2Q’17*                      3Q’17                          9M’17*  

Net interest income

     109        456        565  

Net fee income

     31        128        159  

Gains (losses) on financial transactions

     (1)        10        9  

Other operating income

     0        40        41  

Gross income

     139        634        774  

Operating expenses

     (96)        (388)        (484)  

General administrative expenses

     (87)        (339)        (426)  

Personnel

     (45)        (177)        (222)  

Other general administrative expenses

     (42)        (162)        (204)  

Depreciation and amortisation

     (9)        (49)        (58)  

Net operating income

     43        247        290  

Net loan-loss provisions

     (8)        (38)        (46)  

Other income

     (20)        8        (12)  

Underlying profit before taxes

     15        216        231  

Tax on profit

     (5)        (49)        (53)  

Underlying profit from continuing operations

     11        167        178  

Net profit from discontinued operations

                    

Underlying consolidated profit

     11        167        178  

Minority interests

            (0)        (0)  

Underlying attributable profit to the Group

     11        168        178  

Net capital gains and provisions**

            (300)        (300)  

Attributable profit to the Group

     11        (132)        (122)  

(*).- Results consolidated into Grupo Santander as of 7 June 2017,

(**).- In 3Q’17, integration costs.

        

Balance sheet

     Sep 2017        % / jun 2017           

Customer loans

     75,751        (8.3)     

Cash. central banks and credit institutions

     15,392        22.8     

Debt securities

     18,818        (3.0)     

o/w: available for sale

     16,686        (6.9)     

Other financial assets

     1,755        (11.0)     

Other assets

     18,270        20.0           

Total assets

     129,985        (1.3)           

Customer deposits

     69,842        7.8     

Central banks and credit institutions

     35,333        (25.0)     

Debt securities issued

     10,861        (8.8)     

Other financial liabilities

     2,134        (17.8)     

Other liabilities

     5,004        (4.9)           

Total liabilities

     123,174        (6.5)           

Total equity

     6,789                  
                            

Other managed and marketed customer funds

     16,854        (7.0)           

Mutual funds

     9,731        (2.7)     

Pension funds

     4,692        (1.0)     

Managed portfolios

     2,431        (28.1)     

Pro memoria:

        

Gross customer loans w/o repos

     79,573        (14.5)     

Funds (customer deposits w/o repos + mutual funds)

     79,240        12.3           

 

FINANCIAL REPORT 2017     LOGO   61


Table of Contents

JANUARY - SEPTEMBER    » Consolidated summarised financial statements

 

    

 

LOGO

 

NOTE:

The financial information for the first nine months of 2017 and 2016 corresponds to that included in the consolidated summarised financial statements at these dates. drawn up in accordance with the International Accounting Standards (IAS) 34. Interim Financial Information, The accounting policies and methods used are those established by the International Financial Reporting Standards adopted by the European Union (IFRS-EU). Circular 4/2004 of the Bank of Spain and the International Financial Reporting Standards issued by the International Accounting Standards Board (IFRS-IASB),

LOGO  Consolidated income statement ( million)

 

 

      9M’17      9M’16  

Interest income

     42,488        41,048  

Interest expense

     (16,799)        (18,055)  

NET INTEREST INCOME

     25,689        22,993  

Dividend income

     309        289  

Share of results of entities accounted for using the equity method

     480        314  

Commission income

     10,875        9,557  

Commission expense

     (2,227)        (2,014)  

Gain or losses on financial assets and liabilities not measured at fair value through profit or loss. net

     353        806  

Gain or losses on financial assets and liabilities held for trading. net

     1,036        1,517  

Gain or losses on financial assets and liabilities measured at fair value through profit or loss. net

     (85)        433  

Gain or losses from hedge accounting. net

     (35)        8  

Exchange rate differences. net

     13        (1,073)  

Other operating income

     1,188        1,709  

Other operating expenses

     (1,315)        (1,641)  

Income from assets under insurance and reinsurance contracts

     1,869        1,420  

Expenses from liabilities under insurance and reinsurance contracts

     (1,820)        (1,372)  

GROSS INCOME

     36,330        32,946  

Administrative expenses

     (15,059)        (13,896)  

Staff costs

     (8,856)        (8,121)  

Other general administrative expenses

     (6,203)        (5,775)  

Depreciation and amortisation cost

     (1,899)        (1,738)  

Provisions. net

     (2,622)        (1,927)  

Impairment or reversal of impairment of financial assets measured at fair value through profit or loss. net

     (6,973)        (7,154)  

Financial assets measured at cost

     (7)        (3)  

Financial assets available-for-sale

     (3)        16  

Loans and receivables

     (6,963)        (7,167)  

Held-to-maturity investments

             

PROFIT FROM OPERATIONS

     9,777        8,231  

Impairment of investments in subsidiaries. joint ventures and associates. net

            (8)  

Impairment on non-financial assets. net

     (141)        (37)  

Tangible assets

     (44)        (26)  

Intangible assets

     (41)         

Others

     (56)        (11)  

Gain or losses on non financial assets and investments. net

     71        9  

Negative goodwill recognized in results

            22  

Gains or losses on non-current assets held for sale classified as discontinued operations

     (211)        (64)  

PROFIT OR LOSS BEFORE TAX FROM CONTINUING OPERATIONS

     9,496        8,153  

Tax expense or income from continuing operations

     (3,332)        (2,547)  

PROFIT OR LOSS AFTER TAX FROM CONTINUING OPERATIONS

     6,164        5,606  

Profit or loss after tax from discontinued operations

             

PROFIT FOR THE PERIOD

     6,164        5,606  

Profit attributable to non-controlling interests

     1,087        1,000  

Profit attributable to the parent

     5,077        4,606  

EARNINGS PER SHARE (euros)

     

Basic

     0.32        0.30  

Diluted

     0.32        0.30  

 

NOTE:

The financial information in this report was approved by the Bank’s Board of Directors. following a favourable report from the Audit Committee

 

62   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Consolidated summarised financial statements

 

    

 

LOGO  Consolidated balance sheet ( million)

 

 

 

ASSETS    30.09.17      31.12.16      30.09.16  

Cash. cash balances at central banks and other demand deposits

     122,055        76,454        63,717  

Financial assets held for trading

     126,649        148,187        152,814  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     44,876        38,145         

Financial assets measured at fair value

     38,159        31,609        45,158  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     4,189        2,025         

Financial assets available for sale

     139,461        116,774        113,947  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     48,992        23,980         

Loans and receivables

     903,851        840,004        828,539  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     10,029        7,994         

Investments held,to-maturity

     13,553        14,468        12,276  

Memorandum items: lent or delivered as guarantee with disposal or pledge rights

     4,577        2,489         

Hedging derivates

     8,487        10,377        11,512  

Changes in fair value of hedged items in portfolio hedges of interest rate risk

     1,302        1,481        1,891  

Investments

     6,832        4,836        3,481  

Associated companies

     2,525        1,594        1,667  

Controlled entities

     4,307        3,242        1,814  

Reinsurance assets

     350        331        353  

Tangible assets

     22,708        23,286        25,979  

Property. plant and equipment

     20,550        20,770        19,692  

For own-use

     8,217        7,860        7,508  

Leased out under an operating lease

     12,333        12,910        12,184  

Investment property

     2,158        2,516        6,287  

Of which: leased out under an operating lease

     1,318        1,567        5,094  

Memorandum ítems: acquired in financial lease

     88        115        110  

Intangible assets

     28,538        29,421        28,748  

Goodwill

     25,855        26,724        26,148  

Other intangible assets

     2,683        2,697        2,600  

Tax assets

     29,800        27,678        26,564  

Current tax assets

     5,959        6,414        5,074  

Deferred tax assets

     23,841        21,264        21,490  

Other assets

     10,847        8,447        8,579  

Insurance contracts linked to pensions

     417        269        269  

Inventories

     2,181        1,116        1,115  

Other

     8,249        7,062        7,195  

Non-current assets held for sale

     15,438        5,772        5,980  

TOTAL ASSETS

     1,468,030        1,339,125        1,329,538  

 

FINANCIAL REPORT 2017     LOGO   63


Table of Contents

JANUARY - SEPTEMBER    » Consolidated summarised financial statements

 

    

 

LOGO  Consolidated balance sheet ( million)

 

 

 

LIABILITIES AND EQUITY    30.09.17      31.12.16      30.09.16  

Financial liabilities held for trading

     110,023        108,765        116,249  

Financial liabilities designated at fair value through profit or loss

     55,049        40,263        47,149  

Memorandum ítems: subordinated liabilities

                    

Financial liabilities at amortised cost

     1,147,403        1,044,240        1,021,138  

Memorandum ítems: subordinated liabilities

     21,867        19,902        19,729  

Hedging derivatives

     7,595        8,156        8,939  

Changes in fair value of hedged items in portfolio hedges of interest rate risk

     313        448        654  

Liabilities under insurance contracts

     1,673        652        665  

Provisions

     15,837        14,459        14,883  

Pensions and other post-retirement obligations

     6,767        6,576        6,963  

Other long term employee benefits

     1,396        1,712        1,909  

Taxes and other legal contingencies

     3,782        2,994        2,860  

Contingent liabilities and commitments

     583        459        583  

Other provisions

     3,309        2,718        2,568  

Tax liabilities

     8,948        8,373        8,677  

Current tax liabilities

     2,831        2,679        3,018  

Deferred tax liabilities

     6,117        5,694        5,659  

Other lialibities

     12,461        11,070        10,062  

Liabilities associated with non-current assets held for sale

     4                

TOTAL LIABILITIES

     1,359,306        1,236,426        1,228,416  

Sharehoders’ equity

     115,723        105,977        105,221  

Capital

     8,020        7,291        7,217  

Unpaid capital which has been called up

                    

Memorandum ítems: uncalled up capital

                    

Share premium

     51,110        44,912        45,001  

Equity instruments issued other than capital

                    

Equity component of compound financial instruments

                    

Other equity instruments

                    

Other equity

     208        240        233  

Accumulated retained profit

     53,549        49,953        49,962  

Revaluation reserves

                    

Other reserves

     (1,215)        (949)        (786)  

(-) Own shares

     (64)        (7)        (218)  

Profit attributable to shareholders of the parent

     5,077        6,204        4,606  

(-) Interim Dividends

     (962)        (1,667)        (794)  

Other accumulated results

     (19,823)        (15,039)        (16,326)  

Items not reclassified to profit or loss

     (3,843)        (3,933)        (3,857)  

Actuarial gains or losses on defined benefit pension plans

     (3,841)        (3,931)        (3,856)  

Non-current assets classified as held for sale

                    

Other recognised income and expense of investments in subsidaries, joint ventures and associates

     (2)        (2)        (1)  

Other valuation adjustments

                    

Items that may be reclassified to profit or loss

     (15,980)        (11,106)        (12,469)  

Hedge of net investments in foreign operations (effective portion)

     (4,689)        (4,925)        (3,928)  

Exchange rate differences

     (13,524)        (8,070)        (10,585)  

Hedging derivatives, Cash flow hedges (effective portion)

     193        469        769  

Available-for-sale financial assets

     2,243        1,571        1,462  

Debt instruments

     1,257        423        954  

Equity instruments

     986        1,148        508  

Non-current assets classified as held for sale

                    

Other recognised income and expense of investments in subsidaries. joint ventures and associates

     (203)        (151)        (187)  

Non-controlling interest

     12,824        11,761        12,227  

Other accumulated results

     (1,250)        (853)        (1,066)  

Other items

     14,074        12,614        13,293  

TOTAL EQUITY

     108,724        102,699        101,122  

TOTAL LIABILITIES AND EQUITY

     1,468,030        1,339,125        1,329,538  

Memorandum items

        

Contingent liabilities

     49,143        44,434        41,677  

Contingent commitments

     244,019        231,962        220,610  

 

64   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    »  Glosary of alternative performance measures

 

    

 

» Glossary of Alternative Performance Measures (APM)

 

 

Below we set out information on alternative performance measures in order to comply with the guidelines of the European Securities and Markets Authority, ESMA (Guidelines on Alternative Performance Meaures).

The Group uses the following indicators for managing its business. They enable profitability and efficiency to be measured, the quality of its credit portfolio, the volume of tangible equity per share and the net loan-to-deposit ratio, analysing their evolution and comparing them with those of our competitors.

The purpose of the profitability and efficiency ratios is to measure the ratio of profits to capital, tangible capital, assets and risk-weighted assets, while the efficiency ratio enables measures how much general administrative expenses (personnel and other) and amortisation costs are needed to generate revenue.

The credit risk indicators measure the quality of the credit portfolio and the percentage of non-performing loans covered by provisions.

The capitalisation indicator provides information on the volume of tangible equity per share.

Other indicators are also included. The loan-to-deposit ratio (LTD) identifies the relation between customer loans and advances (net) and customer deposits and so assesses what proportion of loans and advances granted by the Group are financed by customer deposits. The Group also uses gross customer loan magnitudes excluding repurchase agreements (repos) and customer deposits excluding reverse repurchase agreements (reverse repos). In order to analyse the evolution of the traditional commercial banking business of granting loans and capturing deposits, the repos and reverse repos are deducted, respectively, as they are mainly highly volatile treasury business products.

The Group presents, for both the Group’s total as well as the business units, the real changes in the income statement as well as the changes without the exchange rate effect, as it considers the latter facilitates analysis because it enables the movements that occur in businesses to be identified without taking into account the impact of converting each local currency into euros. The average exchange rates used to calculate these changes are set out on page 12.

The Group presents, for both the Group’s total as well as the business units, the real changes in the balance sheet as well as the changes without the exchange rate effect for customer loans and advances (excluding repos) and customer funds, which comprise deposits (without reverse repos) and mutual funds. The reason is to also facilitate analysis by isolating the changes in these balances that are not caused by converting each local currency to euros. The end-of-period exchange rates used to calculate these changes are set out on page 12.

The Group also includes summarised income statements in which non-recurring capital gains and provisions are presented in net terms separately in the line just before the Group’s attributable profit. The Group believes that this statement explains more clearly the changes in the income statement. Those capital gains and provisions considered as non-recurring are subtracted from each of the income statement lines where they were naturally recorded.

Lastly, the indicators use profit and loss and balance sheet figures and ratios excluding Banco Popular’s figures, in order to facilitate like-for-like comparisons.

The following table reconciles attributable profit by isolating the negative non-recurring impacts both, in the first nine months of 2017 (derived mainly from integration costs), as well as in the first nine months of 2016 (derived mainly from losses stemming from restructuring costs in Spain, partly offset by capital gains from the sale of Visa Europe shares), and the impact of Banco Popular as of its acquisition on June 7, in the first nine months of 2017.

LOGO Adjusted attributable profit to the Group. Nine months ended on September 30

     million

 

 

        2017        2016        % Change  

Unadjusted attributable profit to the Santander Group

       5,077          4,606          +10%  

(-) Non-recurring events*

       (515)          (248)          +107%  

Adjusted attributable profit to the Group

       5,592          4,855          +15%  

(-) Adjusted attributable profit Banco Popular

       178                    

Adjusted attributable profit to the Santander Group (Ex-Popular)

       5,414          4,855          +12%  

(*).- In 3Q’17, integration costs (Popular: 300 million and Germany: 85 million) and 130 million charge for equity stakes and intangible assets. In 2Q’16, capital gain from VISA Europe disposal (227 million) and restructuring costs (475 million),

 

FINANCIAL REPORT 2017     LOGO   65


Table of Contents

JANUARY - SEPTEMBER    »  Glosary of alternative performance measures

 

    

 

The indicators and how they are calculated are defined below,

Profitability and efficiency

 

 

RoE

  

 

Return on capital: Group attributable profit / average net equity (excluding minority interests), Net equity is defined as capital and reserves + other accumulated global results + Group attributable profit + dividends and other payments,

   

RoTE

  

Return on tangible capital: Group attributable profit / average of: net equity (excluding minority interests) – intangible assets (including goodwill)

   

Underlying RoTE

  

Return on tangible capital: Group underlying attributable profit / average of: net equity (excluding minority interests) - intangible assets (including goodwill)

   

RoA

  

Return on assets: consolidated profit / average total assets

   

RoRWA

  

Return on risk-weighted assets: consolidated profit / average risk-weighted assets

   

Underlying RoRWA                    

  

Return on risk-weighted assets: consolidated underlying profit / average risk-weighted assets

   

Efficiency

  

Operating costs / gross income, Operating expenses are defined as general administrative expenses + amortisations

 

  

Credit risk

 

  
   

NPL Ratio

  

Non-performing loans and customer advances. customer guarantees and contingent liabilities / total risk, Total risk is defined as: normal and non-performing balances of customer loans and advances. customer guarantees and contingent liabilities

   

NPL Coverage

  

Provisions to cover losses due to impairment of customer loans and advances. customer guarantees and contingent liabilities / non-performing balances of customer loans and advances. customer guarantees and contingent liabilities

   

Cost of credit

  

Provisions to cover losses due to impairment of loans in the last 12 months / average customer loans and advances of the last 12 months

 

Capitalisation

 

Tangible net asset value per share – TNAV

  

Tangible stockholders’ equity / number of shares (excluding treasury shares), Tangible stockholders’ equity calculated as shareholders equity + accumulated other comprehensive income - goodwill - intangible assets

 

 

Other indicators

 

  

Loan-to-deposit ratio

  

Net customer loans and advances / Customer deposits

   

Loans excluding repos

  

Gross customer loans and advances excluding repos

   

Deposits excluding reverse reposs

 

  

Customer deposits excluding reverse repos

 

Notes:  

  

1) The averages for the RoE. RoTE. RoA and RoRWA denominators are calculated on the basis of four months from June to September in the case of third quarter figures and ten months from December to September in the case of January-September figures.

 

2) For periods of less than a year. and in the event of non-recurring results existing. the profit used to calculated the RoE and RoTE is the annualised underlying attributable profit (excluding non-recurring results). to which are added non-recurring results without annualising them.

 

3) For periods of less than a year. and in the event of non-recurring results existing. the profit used to calculate the RoA and RoRWA is the consolidated annualised result (excluding non-recurring results). to which is added non-recurring results without annualising them.

 

4) The risk-weighted assets included in the RoRWA denominator are calculated in accordance with the criteria defined by the Capital Requirements Regulation (CRR).

 

66   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » Glosary of alternative performance measures

 

    

 

» Other definitions

 

 

Santander Global Corporate Banking

Global Transaction Banking (GTB): includes the business of cash management. trade finance. basic financing and custody

Financing Solutions & Advisory (FS&A): includes the units of origination and distribution of corporate loans and structured financings. bond and securitisation origination teams. corporate finance units (mergers and acquisitions. primary markets of equities. investment solutions for corporate clients via derivatives). as well as asset based finance

Global Markets (GM): includes the sale and distribution of fixed income and equity derivatives. interest rates and inflation; the trading and hedging of exchange rates. and short-term money markets for the Group’s wholesale and retail clients; management of books associated with distribution; and brokerage of equities. and derivatives for investment and hedging solutions,

» Acronym

 

 

 

AFS: Available for Sale

CET1: Common Equity Tier1

EPS: Earnings per share

FROB: Fondo de Reestructuración Ordenada Bancaria

GDP: Gross Domestic Product

MREL/TLAC: Minimum Requirement of Elegible Liabilities / Total Loss-Absorbing Capacity

NII: Net Interest Income

NPL: Non Performing Loans

Repos: Repurchase Agreements

SAREB: Sociedad de Gestión de Activos procedentes de la Reestructuración Bancaria

SRB: Single Resolution Board

SRF: Single Resolution Fund

VaR: Value at Risk

 

FINANCIAL REPORT 2017     LOGO   67


Table of Contents

JANUARY - SEPTEMBER    » 

 

    

 

Important information

Banco Santander. S,A, (“Santander”) cautions that this financial report contains statements that constitute “forward-looking statements” within the meaning of the U,S, Private Securities Litigation Reform Act of 1995, Forward-looking statements may be identified by words such as “expect”. “project”. “anticipate”. “should”. “intend”. “probability”. “risk”. “VaR”. “RORAC”. “RoRWA”. “TNAV”. “target”. “goal”. “objective”. “estimate”. “future” and similar expressions, These forward-looking statements are found in various places throughout this report and include. without limitation. statements concerning our future business development and economic performance and our shareholder remuneration policy, While these forward-looking statements represent our judgment and future expectations concerning the development of our business. a number of risks. uncertainties and other important factors could cause actual developments and results to differ materially from our expectations, These factors include. but are not limited to: (1) general market. macro-economic. industry. governmental and regulatory trends; (2) movements in local and international securities markets. currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers. obligors and counterparties, Numerous factors. including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements, Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements,

Forward-looking statements speak only as of the date of this report and are based on the knowledge. information available and views taken on such date; such knowledge. information and views may change at any time, Santander does not undertake any obligation to update or revise any forward-looking statement. whether as a result of new information. future events or otherwise,

The information contained in this report is subject to. and must be read in conjunction with. all other publicly available information. including. where relevant any fuller disclosure document published by Santander, Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in this report, No investment activity should be undertaken on the basis of the information contained in this report, In making this report available. Santander gives no advice and makes no recommendation to buy. sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever,

Neither this report nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities, No offering of securities shall be made in the United States except pursuant to registration under the U,S, Securities Act of 1933. as amended. or an exemption therefrom, Nothing contained in this report is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U,K, Financial Services and Markets Act 2000,

Note: Statements as to historical performance or financial accretion are not intended to mean that future performance. share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year, Nothing in this report should be construed as a profit forecast,

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies, Accordingly. the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries,

 

68   LOGO     FINANCIAL REPORT 2017


Table of Contents

JANUARY - SEPTEMBER    » 

 

    

 

 

LOGO

 

 

 

 

FINANCIAL REPORT 2017     LOGO   69


Table of Contents

LOGO


Table of Contents

Item 3

 

LOGO

 

Key consolidated data (including Banco Popular)

 

                   Change         
     9M ‘17      9M ‘16      Amount      %      2016  

Balance sheet (€ million)

              

Total assets

     1,468,030        1,329,538        138,492        10.4        1,339,125  

Net customer loans

     854,686        773,290        81,395        10.5        790,470  

Customer deposits

     778,852        667,439        111,413        16.7        691,111  

Total customer funds

     988,386        846,488        141,899        16.8        873,618  

Total equity

     108,723        101,122        7,601        7.5        102,699  
Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums  

Income statement (€ million)

              

Net interest income

     25,689        22,992        2,696        11.7        31,089  

Gross income

     36,330        32,565        3,765        11.6        43,853  

Net operating income

     19,373        16,931        2,442        14.4        22,766  

Underlying profit before taxes *

     10,175        8,451        1,724        20.4        11,288  

Underlying attributable profit to the Group *

     5,592        4,855        737        15.2        6,621  

Attributable profit to the Group

     5,077        4,606        471        10.2        6,204  
(*).- Change in constant euro               
Net interest income: +9.7%; Gross income: +9.6%; Net operating income: +11.7%; Underlying attributable profit: +14.2%; Attributable profit: +9.4%  

EPS**, profitability and efficiency (%)

              

Underlying EPS (euro) *

     0.350        0.315        0.035        11.2        0.429  

EPS (euro)

     0.316        0.298        0.018        6.1        0.401  

RoE

     7.54        7.05              6.99  

Underlying RoTE *

     11.80        10.92              11.08  

RoTE

     10.99        10.50              10.38  

RoA

     0.59        0.56              0.56  

Underlying RoRWA *

     1.47        1.34              1.36  

RoRWA

     1.39        1.30              1.29  

Efficiency ratio (with amortisations)

     46.7        48.0              48.1  

Solvency and NPL ratios (%)

              

CET1 fully-loaded

     10.80        10.47              10.55  

CET1 phase-in

     12.18        12.44              12.53  

NPL ratio

     4.24        4.15              3.93  

Coverage ratio

     65.8        72.7              73.8  

Market capitalisation and shares

              

Shares (millions)

     16,041        14,434        1,606        11.1        14,582  

Share price (euros) **

     5.907        3.882        2.025        52.2        4.877  

Market capitalisation (€ million)

     94,752        56,973        37,779        66.3        72,314  

Tangible book value per share (euro) **

     4.20        4.11              4.15  

Price / Tangible book value per share (X) **

     1.41        0.94              1.17  

P/E ratio (X) **

     12.77        9.78              12.18  

Other data

              

Number of shareholders

     4,070,187        3,920,700        149,487        3.8        3,928,950  

Number of employees

     200,949        189,675        11,274        5.9        188,492  

Number of branches

     13,704        12,391        1,313        10.6        12,235  

 

(*).- Excluding non-recurring net capital gains and provisionS

 

(**).- Data adjusted to capital increase of July 2017.

Note: The financial information in this report was approved by the Board of Directors, following a favourable report from the Audit Committee

 


Table of Contents

LOGO

 

Income statement (including Banco Popular)

€ million

                 Change  
     9M ‘17     9M ‘16     Amount     %  
        

Net interest income

     25,689       22,992       2,696       11.7  

Net fee income

     8,648       7,543       1,105       14.7  

Gains (losses) on financial transactions

     1,282       1,311       (29     (2.2

Other operating income

     712       720       (8     (1.1

Dividends

     309       289       20       6.9  

Income from equity-accounted method

     480       314       166       52.8  

Other operating income/expenses

     (78     116       (194     —    

Gross income

     36,330       32,565       3,765       11.6  

Operating expenses

     (16,957     (15,634     (1,323     8.5  

General administrative expenses

     (15,058     (13,896     (1,163     8.4  

Personnel

     (8,856     (8,121     (735     9.0  

Other general administrative expenses

     (6,203     (5,775     (428     7.4  

Depreciation and amortisation

     (1,899     (1,738     (161     9.2  

Net operating income

     19,373       16,931       2,442       14.4  

Net loan-loss provisions

     (6,930     (7,112     183       (2.6

Impairment losses on other assets

     (185     (88     (97     109.7  

Other income

     (2,083     (1,280     (803     62.7  

Underlying profit before taxes

     10,175       8,451       1,724       20.4  

Tax on profit

     (3,497     (2,630     (868     33.0  

Underlying profit from continuing operations

     6,678       5,821       857       14.7  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     6,678       5,821       857       14.7  

Minority interests

     1,085       966       119       12.3  

Underlying attributable profit to the Group

     5,592       4,855       737       15.2  

Net capital gains and provisions*

     (515     (248     (267     107.4  

Attributable profit to the Group

     5,077       4,606       471       10.2  
        

Underlying EPS (euros) **

     0.350       0.315       0.035       11.2  

Underlying diluted EPS (euros) **

     0.349       0.314       0.035       11.2  
        

EPS (euros) **

     0.316       0.298       0.018       6.1  

Diluted EPS (euros) **

     0.315       0.297       0.018       6.2  

Pro memoria:

        

Average total assets

     1,383,995       1,335,554       48,440       3.6  

Average stockholders’ equity

     93,178       88,235       4,943       5.6  

 

(*).- In 9M’17, integration costs in Germany (-€85 million) and charges for equity stakes and intangible assets (-€130 million). In 9M’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).

 

(**).- Data adjusted to capital increase of July 2017.


Table of Contents

LOGO

 

Quarterly income statement (including Banco Popular)

€ million

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  
              

Net interest income

     7,624       7,570       7,798       8,096       8,402       8,606       8,681  

Net fee income

     2,397       2,549       2,597       2,637       2,844       2,916       2,888  

Gains (losses) on financial transactions

     504       366       440       412       573       286       422  

Other operating income

     204       270       245       142       211       240       260  

Dividends

     44       209       37       124       41       238       31  

Income from equity-accounted method

     83       112       119       130       133       160       188  

Other operating income/expenses

     78       (51     90       (112     37       (157     42  

Gross income

     10,730       10,755       11,080       11,288       12,029       12,049       12,252  

Operating expenses

     (5,158     (5,227     (5,250     (5,453     (5,543     (5,648     (5,766

General administrative expenses

     (4,572     (4,632     (4,692     (4,828     (4,915     (4,983     (5,161

Personnel

     (2,683     (2,712     (2,726     (2,876     (2,912     (2,943     (3,000

Other general administrative expenses

     (1,889     (1,920     (1,966     (1,952     (2,002     (2,039     (2,161

Depreciation and amortisation

     (586     (595     (558     (626     (629     (665     (605

Net operating income

     5,572       5,528       5,831       5,835       6,486       6,401       6,486  

Net loan-loss provisions

     (2,408     (2,205     (2,499     (2,406     (2,400     (2,280     (2,250

Impairment losses on other assets

     (44     (29     (16     (159     (68     (63     (54

Other income

     (389     (515     (376     (432     (707     (785     (591

Underlying profit before taxes

     2,732       2,779       2,940       2,838       3,311       3,273       3,591  

Tax on profit

     (810     (915     (904     (767     (1,125     (1,129     (1,243

Underlying profit from continuing operations

     1,922       1,864       2,036       2,071       2,186       2,144       2,347  

Net profit from discontinued operations

     —         0       (0     0       —         —         —    

Underlying consolidated profit

     1,922       1,864       2,036       2,072       2,186       2,144       2,347  

Minority interests

     288       338       341       305       319       395       371  

Underlying attributable profit to the Group

     1,633       1,526       1,695       1,766       1,867       1,749       1,976  

Net capital gains and provisions*

     —         (248     —         (169     —         —         (515

Attributable profit to the Group

     1,633       1,278       1,695       1,598       1,867       1,749       1,461  
              

Underlying EPS (euros) **

     0.106       0.099       0.110       0.114       0.120       0.112       0.118  

Underlying diluted EPS (euros) **

     0.106       0.098       0.110       0.114       0.120       0.111       0.118  
              

EPS (euros) **

     0.106       0.082       0.110       0.103       0.120       0.112       0.084  

Diluted EPS (euros) **

     0.106       0.081       0.110       0.103       0.120       0.111       0.084  

 

(*).- Including

 

In 3Q’17, integration costs (Popular: -€300 million and Germany: -€85 million) and charge for equity stakes and intangible assets (-€130 million).

 

In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).

 

(**).- Data adjusted to capital increase of July 2017.


Table of Contents

LOGO

 

Income statement (including Banco Popular)

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  
        

Net interest income

     25,689       23,413       2,275       9.7  

Net fee income

     8,648       7,695       953       12.4  

Gains (losses) on financial transactions

     1,282       1,313       (31     (2.4

Other operating income

     712       721       (9     (1.2

Dividends

     309       291       18       6.3  

Income from equity-accounted method

     480       322       159       49.4  

Other operating income/expenses

     (78     108       (186     —    

Gross income

     36,330       33,142       3,188       9.6  

Operating expenses

     (16,957     (15,802     (1,155     7.3  

General administrative expenses

     (15,058     (14,048     (1,011     7.2  

Personnel

     (8,856     (8,216     (640     7.8  

Other general administrative expenses

     (6,203     (5,832     (371     6.4  

Depreciation and amortisation

     (1,899     (1,755     (144     8.2  

Net operating income

     19,373       17,339       2,033       11.7  

Net loan-loss provisions

     (6,930     (7,393     464       (6.3

Impairment losses on other assets

     (185     (91     (94     103.7  

Other income

     (2,083     (1,318     (766     58.1  

Underlying profit before taxes

     10,175       8,538       1,637       19.2  

Tax on profit

     (3,497     (2,653     (844     31.8  

Underlying profit from continuing operations

     6,678       5,885       793       13.5  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     6,678       5,885       793       13.5  

Minority interests

     1,085       988       98       9.9  

Underlying attributable profit to the Group

     5,592       4,897       695       14.2  

Net capital gains and provisions*

     (515     (256     (259     101.0  

Attributable profit to the Group

     5,077       4,641       437       9.4  

 

(*).- In 9M’17, integration costs (Popular: -€300 million and Germany: -€85 million) and charge for equity stakes and intangible assets (-€130 million). In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Quarterly income statement (including Banco Popular)

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  
              

Net interest income

     7,862       7,716       7,835       8,058       8,172       8,548       8,969  

Net fee income

     2,476       2,610       2,609       2,638       2,770       2,899       2,979  

Gains (losses) on financial transactions

     494       370       449       399       555       286       441  

Other operating income

     207       271       243       140       204       240       268  

Dividends

     44       210       37       128       40       237       32  

Income from equity-accounted method

     88       114       119       132       131       158       191  

Other operating income/expenses

     75       (54     87       (120     32       (156     45  

Gross income

     11,039       10,967       11,136       11,236       11,701       11,972       12,657  

Operating expenses

     (5,253     (5,285     (5,265     (5,435     (5,410     (5,611     (5,937

General administrative expenses

     (4,658     (4,685     (4,705     (4,812     (4,794     (4,949     (5,315

Personnel

     (2,734     (2,747     (2,735     (2,866     (2,844     (2,926     (3,086

Other general administrative expenses

     (1,924     (1,938     (1,971     (1,946     (1,950     (2,024     (2,229

Depreciation and amortisation

     (595     (600     (560     (623     (616     (661     (622

Net operating income

     5,786       5,682       5,871       5,801       6,292       6,361       6,720  

Net loan-loss provisions

     (2,554     (2,303     (2,536     (2,397     (2,318     (2,268     (2,344

Impairment losses on other assets

     (46     (29     (15     (156     (67     (62     (55

Other income

     (418     (531     (368     (434     (688     (781     (615

Underlying profit before taxes

     2,768       2,818       2,952       2,813       3,219       3,250       3,706  

Tax on profit

     (814     (931     (908     (755     (1,094     (1,124     (1,280

Underlying profit from continuing operations

     1,954       1,888       2,043       2,058       2,125       2,126       2,426  

Net profit from discontinued operations

     —         0       (0     0       —         —         —    

Underlying consolidated profit

     1,954       1,888       2,043       2,059       2,125       2,126       2,426  

Minority interests

     297       347       344       305       312       392       381  

Underlying attributable profit to the Group

     1,657       1,541       1,699       1,754       1,813       1,734       2,045  

Net capital gains and provisions*

     —         (259     3       (158     —         —         (515

Attributable profit to the Group

     1,657       1,282       1,702       1,596       1,813       1,734       1,530  

 

(*).- Including

 

In 3Q’17, integration costs (Popular: -€300 million and Germany: -€85 million) and charge for equity stakes and intangible assets (-€130 million).

 

In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).


Table of Contents

LOGO

 

Income statement (Ex-Popular)

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  
        

Net interest income

     25,124       22,992       2,132       9.3  

Net fee income

     8,489       7,543       946       12.5  

Gains (losses) on financial transactions

     1,273       1,311       (37     (2.9

Other operating income

     671       720       (49     (6.8

Dividends

     308       289       19       6.5  

Income from equity-accounted method

     427       314       113       35.9  

Other operating income/expenses

     (64     116       (180     —    

Gross income

     35,556       32,565       2,991       9.2  

Operating expenses

     (16,474     (15,634     (839     5.4  

General administrative expenses

     (14,633     (13,896     (737     5.3  

Personnel

     (8,634     (8,121     (513     6.3  

Other general administrative expenses

     (5,998     (5,775     (224     3.9  

Depreciation and amortisation

     (1,841     (1,738     (103     5.9  

Net operating income

     19,083       16,931       2,152       12.7  

Net loan-loss provisions

     (6,883     (7,112     229       (3.2

Impairment losses on other assets

     (185     (88     (97     109.8  

Other income

     (2,071     (1,280     (791     61.8  

Underlying profit before taxes

     9,944       8,451       1,493       17.7  

Tax on profit

     (3,444     (2,630     (814     31.0  

Underlying profit from continuing operations

     6,500       5,821       679       11.7  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     6,500       5,821       679       11.7  

Minority interests

     1,086       966       119       12.3  

Underlying attributable profit to the Group

     5,414       4,855       559       11.5  

Net capital gains and provisions*

     (215     (248     33       (13.4

Attributable profit to the Group

     5,199       4,606       593       12.9  

 

(*).- In 9M’17, integration costs in Germany (-€85 million) and charges for equity stakes and intangible assets (-€130 million). In 9M’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).


Table of Contents

LOGO

 

Quarterly income statement (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  
              

Net interest income

     7,624       7,570       7,798       8,096       8,402       8,497       8,225  

Net fee income

     2,397       2,549       2,597       2,637       2,844       2,885       2,760  

Gains (losses) on financial transactions

     504       366       440       412       573       287       413  

Other operating income

     204       270       245       142       211       240       220  

Dividends

     44       209       37       124       41       237       30  

Income from equity-accounted method

     83       112       119       130       133       154       140  

Other operating income/expenses

     78       (51     90       (112     37       (151     50  

Gross income

     10,730       10,755       11,080       11,288       12,029       11,910       11,617  

Operating expenses

     (5,158     (5,227     (5,250     (5,453     (5,543     (5,552     (5,379

General administrative expenses

     (4,572     (4,632     (4,692     (4,828     (4,915     (4,896     (4,822

Personnel

     (2,683     (2,712     (2,726     (2,876     (2,912     (2,899     (2,823

Other general administrative expenses

     (1,889     (1,920     (1,966     (1,952     (2,002     (1,997     (1,999

Depreciation and amortisation

     (586     (595     (558     (626     (629     (656     (557

Net operating income

     5,572       5,528       5,831       5,835       6,486       6,358       6,239  

Net loan-loss provisions

     (2,408     (2,205     (2,499     (2,406     (2,400     (2,272     (2,212

Impairment losses on other assets

     (44     (29     (16     (159     (68     (63     (54

Other income

     (389     (515     (376     (432     (707     (765     (598

Underlying profit before taxes

     2,732       2,779       2,940       2,838       3,311       3,258       3,375  

Tax on profit

     (810     (915     (904     (767     (1,125     (1,125     (1,194

Underlying profit from continuing operations

     1,922       1,864       2,036       2,071       2,186       2,133       2,180  

Net profit from discontinued operations

     —         0       (0     0       —         —         —    

Underlying consolidated profit

     1,922       1,864       2,036       2,072       2,186       2,133       2,180  

Minority interests

     288       338       341       305       319       395       371  

Underlying attributable profit to the Group

     1,633       1,526       1,695       1,766       1,867       1,738       1,809  

Net capital gains and provisions*

     —         (248     —         (169     —         —         (215

Attributable profit to the Group

     1,633       1,278       1,695       1,598       1,867       1,738       1,594  

(*).- Including

 

In 3Q’17, integration costs in Germany (-€85 million) and charge for equity stakes and intangible assets (-€130 million).

 

In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).


Table of Contents

LOGO

 

Income statement (Ex-Popular)

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  
        

Net interest income

     25,124       23,413       1,710       7.3  

Net fee income

     8,489       7,695       793       10.3  

Gains (losses) on financial transactions

     1,273       1,313       (40     (3.0

Other operating income

     671       721       (50     (6.9

Dividends

     308       291       17       5.8  

Income from equity-accounted method

     427       322       106       32.8  

Other operating income/expenses

     (64     108       (172     —    

Gross income

     35,556       33,142       2,414       7.3  

Operating expenses

     (16,474     (15,802     (671     4.2  

General administrative expenses

     (14,633     (14,048     (585     4.2  

Personnel

     (8,634     (8,216     (418     5.1  

Other general administrative expenses

     (5,998     (5,832     (166     2.9  

Depreciation and amortisation

     (1,841     (1,755     (86     4.9  

Net operating income

     19,083       17,339       1,743       10.1  

Net loan-loss provisions

     (6,883     (7,393     510       (6.9

Impairment losses on other assets

     (185     (91     (94     103.8  

Other income

     (2,071     (1,318     (753     57.2  

Underlying profit before taxes

     9,944       8,538       1,406       16.5  

Tax on profit

     (3,444     (2,653     (791     29.8  

Underlying profit from continuing operations

     6,500       5,885       615       10.5  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     6,500       5,885       615       10.5  

Minority interests

     1,086       988       98       9.9  

Underlying attributable profit to the Group

     5,414       4,897       517       10.6  

Net capital gains and provisions*

     (215     (256     41       (16.1

Attributable profit to the Group

     5,199       4,641       558       12.0  

 

(*).- In 9M’17, integration costs in Germany (-€85 million) and charges for equity stakes and intangible assets (-€130 million). In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Quarterly income statement (Ex-Popular)

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  
              

Net interest income

     7,862       7,716       7,835       8,058       8,172       8,439       8,512  

Net fee income

     2,476       2,610       2,609       2,638       2,770       2,868       2,851  

Gains (losses) on financial transactions

     494       370       449       399       555       287       431  

Other operating income

     207       271       243       140       204       239       228  

Dividends

     44       210       37       128       40       236       31  

Income from equity-accounted method

     88       114       119       132       131       153       144  

Other operating income/expenses

     75       (54     87       (120     32       (150     53  

Gross income

     11,039       10,967       11,136       11,236       11,701       11,832       12,022  

Operating expenses

     (5,253     (5,285     (5,265     (5,435     (5,410     (5,514     (5,549

General administrative expenses

     (4,658     (4,685     (4,705     (4,812     (4,794     (4,863     (4,976

Personnel

     (2,734     (2,747     (2,735     (2,866     (2,844     (2,881     (2,909

Other general administrative expenses

     (1,924     (1,938     (1,971     (1,946     (1,950     (1,981     (2,067

Depreciation and amortisation

     (595     (600     (560     (623     (616     (652     (573

Net operating income

     5,786       5,682       5,871       5,801       6,292       6,318       6,473  

Net loan-loss provisions

     (2,554     (2,303     (2,536     (2,397     (2,318     (2,260     (2,305

Impairment losses on other assets

     (46     (29     (15     (156     (67     (62     (55

Other income

     (418     (531     (368     (434     (688     (761     (622

Underlying profit before taxes

     2,768       2,818       2,952       2,813       3,219       3,235       3,490  

Tax on profit

     (814     (931     (908     (755     (1,094     (1,119     (1,231

Underlying profit from continuing operations

     1,954       1,888       2,043       2,058       2,125       2,116       2,259  

Net profit from discontinued operations

     —         0       (0     0       —         —         —    

Underlying consolidated profit

     1,954       1,888       2,043       2,059       2,125       2,116       2,259  

Minority interests

     297       347       344       305       312       392       381  

Underlying attributable profit to the Group

     1,657       1,541       1,699       1,754       1,813       1,723       1,878  

Net capital gains and provisions*

     —         (259     3       (158     —         —         (215

Attributable profit to the Group

     1,657       1,282       1,702       1,596       1,813       1,723       1,663  

(*).- Including

 

In 3Q’17, integration costs in Germany (-€85 million) and charge for equity stakes and intangible assets (-€130 million).

 

In 4Q’16 PPI UK (-€137 million) and restatement Santander Consumer USA (-€32 million).

 

In 2Q’16, capital gains from the disposal of the stake in Visa Europe (€227 million) and restructuring costs (-€475 million).


Table of Contents

LOGO

 

Exchange rates: 1 euro / currency parity

 

     Average      Period-end  
     9M ‘17      9M ‘16      30.09.17      30.06.17      30.09.16  

US$

     1.112        1.116        1.181        1.141        1.116  

Pound sterling

     0.873        0.801        0.882        0.879        0.861  

Brazilian real

     3.525        3.935        3.764        3.760        3.621  

Mexican peso

     20.974        20.403        21.461        20.584        21.739  

Chilean peso

     726.965        758.226        754.533        757.563        733.618  

Argentine peso

     17.970        16.204        20.729        18.938        17.004  

Polish zloty

     4.264        4.357        4.304        4.226        4.319  


Table of Contents

LOGO

 

Net fee income

€ million

 

           Change  
     9M ‘17      9M ‘16      Amount      %  

Fees from services

     5,351        4,625        726        15.7  

Mutual & pension funds

     570        566        3        0.6  

Securities and custody

     820        664        156        23.5  

Insurance

     1,748        1,687        61        3.6  

Group net fee income (Ex-Popular)

     8,489        7,543        946        12.5  

Popular

     159           

Group net fee income

     8,648        7,543        1,105        14.7  


Table of Contents

LOGO

 

Operating expenses

€ million

 

                   Change  
     9M ‘17      9M ‘16      Amount     %  

Personnel expenses

     8,634        8,121        513       6.3  

General expenses

     5,998        5,775        224       3.9  

Information technology

     879        832        47       5.7  

Communications

     393        377        15       4.1  

Advertising

     536        486        50       10.3  

Buildings and premises

     1,324        1,308        16       1.2  

Printed and office material

     99        103        (5     (4.5

Taxes (other than profit tax)

     368        350        18       5.2  

Other expenses

     2,400        2,318        81       3.5  

Personnel and general expenses

     14,633        13,896        737       5.3  

Depreciation and amortisation

     1,841        1,738        103       5.9  

Group operating expenses (Ex-Popular)

     16,474        15,634        839       5.4  

Popular

     484          

Group operating expenses

     16,957        15,634        1,323       8.5  


Table of Contents

LOGO

 

Net loan-loss provisions

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Non performing loans

     8,140       8,181       (41     (0.5

Country-risk

     6       0       5       —    

Recovery of written-off assets

     (1,262     (1,069     (193     18.1  

Group net loan-loss provisions (Ex-Popular)

     6,883       7,112       (229     (3.2

Popular

     46        

Group net loan-loss provisions

     6,930       7,112       (183     (2.6


Table of Contents

LOGO

 

Balance sheet (including Banco Popular)

€ million

 

                 Change        
     30.09.17     30.09.16     Amount     %     31.12.16  

Assets

          

Cash, cash balances at central banks and other demand deposits

     122,055       63,717       58,338       91.6       76,454  

Financial assets held for trading

     126,650       152,814       (26,164     (17.1     148,187  

Debt securities

     37,977       41,233       (3,256     (7.9     48,922  

Equity instruments

     18,419       14,764       3,655       24.8       14,497  

Loans and advances to customers

     12,148       9,390       2,758       29.4       9,504  

Loans and advances to central banks and credit institutions

     1,192       3,671       (2,479     (67.5     3,221  

Derivatives

     56,913       83,756       (26,843     (32.0     72,043  

Financial assets designated at fair value

     38,160       45,158       (6,998     (15.5     31,609  

Loans and advances to customers

     20,595       15,433       5,162       33.4       17,596  

Loans and advances to central banks and credit institutions

     13,142       25,645       (12,503     (48.8     10,069  

Other (debt securities an equity instruments)

     4,423       4,080       343       8.4       3,944  

Available-for-sale financial assets

     139,461       113,947       25,514       22.4       116,774  

Debt securities

     134,568       109,241       25,327       23.2       111,287  

Equity instruments

     4,893       4,706       187       4.0       5,487  

Loans and receivables

     903,851       828,539       75,312       9.1       840,004  

Debt securities

     15,234       13,396       1,838       13.7       13,237  

Loans and advances to customers

     821,943       748,467       73,476       9.8       763,370  

Loans and advances to central banks and credit institutions

     66,674       66,676       (2     (0.0     63,397  

Held-to-maturity investments

     13,553       12,276       1,277       10.4       14,468  

Investments in subsidaries, joint ventures and associates

     6,832       3,481       3,351       96.3       4,836  

Tangible assets

     22,708       25,979       (3,271     (12.6     23,286  

Intangible assets

     28,538       28,748       (210     (0.7     29,421  

o/w: goodwill

     25,855       26,148       (293     (1.1     26,724  

Other assets

     66,222       54,879       11,343       20.7       54,086  

Total assets

     1,468,030       1,329,538       138,492       10.4       1,339,125  

Liabilities and shareholders’ equity

          

Financial liabilities held for trading

     110,024       116,249       (6,225     (5.4     108,765  

Customer deposits

     27,218       5,943       21,275       358.0       9,996  

Debt securities issued

     —         —         —         —         —    

Deposits by central banks and credit institutions

     1,629       2,393       (764     (31.9     1,395  

Derivatives

     57,766       85,407       (27,641     (32.4     74,369  

Other

     23,411       22,506       905       4.0       23,005  

Financial liabilities designated at fair value

     55,049       47,149       7,900       16.8       40,263  

Customer deposits

     25,721       24,465       1,256       5.1       23,345  

Debt securities issued

     2,733       2,965       (232     (7.8     2,791  

Deposits by central banks and credit institutions

     26,595       19,718       6,877       34.9       14,127  

Other

     0       1       (1     (66.5     —    

Financial liabilities measured at amortized cost

     1,147,403       1,021,138       126,265       12.4       1,044,240  

Customer deposits

     725,913       637,031       88,882       14.0       657,770  

Debt securities issued

     215,907       225,709       (9,802     (4.3     226,078  

Deposits by central banks and credit institutions

     176,890       134,590       42,300       31.4       133,876  

Other

     28,693       23,808       4,885       20.5       26,516  

Liabilities under insurance contracts

     1,673       665       1,008       151.6       652  

Provisions

     15,838       14,883       955       6.4       14,459  

Other liabilities

     29,321       28,332       989       3.5       28,047  

Total liabilities

     1,359,307       1,228,416       130,891       10.7       1,236,426  

Shareholders’ equity

     115,723       105,221       10,502       10.0       105,977  

Capital stock

     8,020       7,217       803       11.1       7,291  

Reserves

     103,587       94,192       9,395       10.0       94,149  

Attributable profit to the Group

     5,077       4,606       471       10.2       6,204  

Less: dividends

     (962     (794     (168     21.2       (1,667

Accumulated other comprehensive income

     (19,823     (16,326     (3,497     21.4       (15,039

Minority interests

     12,824       12,227       597       4.9       11,761  

Total equity

     108,723       101,122       7,601       7.5       102,699  

Total liabilities and equity

     1,468,030       1,329,538       138,492       10.4       1,339,125  


Table of Contents

LOGO

 

Balance sheet (including Banco Popular)

€ million

 

     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Assets

              

Cash, cash balances at central banks and other demand deposits

     67,545       65,368       63,717       76,454       74,804       83,691       122,055  

Financial assets held for trading

     151,550       157,497       152,814       148,187       143,109       132,348       126,650  

Debt securities

     50,060       45,077       41,233       48,922       46,944       37,062       37,977  

Equity instruments

     14,584       14,237       14,764       14,497       16,174       18,907       18,419  

Loans and advances to customers

     6,866       8,747       9,390       9,504       11,375       11,987       12,148  

Loans and advances to central banks and credit institutions

     3,397       2,161       3,671       3,221       3,449       6,182       1,192  

Derivatives

     76,643       87,275       83,756       72,043       65,167       58,210       56,913  

Financial assets designated at fair value

     48,771       42,846       45,158       31,609       46,026       41,398       38,160  

Loans and advances to customers

     13,884       13,928       15,433       17,596       17,865       19,768       20,595  

Loans and advances to central banks and credit institutions

     30,714       24,810       25,645       10,069       24,038       16,796       13,142  

Other (debt securities an equity instruments)

     4,173       4,108       4,080       3,944       4,123       4,834       4,423  

Available-for-sale financial assets

     118,298       116,385       113,947       116,774       118,195       143,561       139,461  

Debt securities

     113,656       111,672       109,241       111,287       112,946       138,280       134,568  

Equity instruments

     4,642       4,713       4,706       5,487       5,249       5,281       4,893  

Loans and receivables

     824,174       842,878       828,539       840,004       844,804       908,053       903,851  

Debt securities

     12,487       13,672       13,396       13,237       12,901       15,473       15,234  

Loans and advances to customers

     752,702       760,781       748,467       763,370       766,072       829,466       821,943  

Loans and advances to central banks and credit institutions

     58,985       68,425       66,676       63,397       65,831       63,114       66,674  

Held-to-maturity investments

     4,566       4,820       12,276       14,468       14,268       13,789       13,553  

Investments in subsidaries, joint ventures and associates

     3,350       3,411       3,481       4,836       5,275       6,786       6,832  

Tangible assets

     25,465       26,314       25,979       23,286       22,807       22,797       22,708  

Intangible assets

     28,693       29,146       28,748       29,421       29,645       28,628       28,538  

o/w: goodwill

     26,209       26,541       26,148       26,724       26,939       26,070       25,855  

Other assets

     51,788       54,241       54,879       54,086       53,023       64,210       66,222  

Total assets

     1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,445,260       1,468,030  

Liabilities and shareholders’ equity

              

Financial liabilities held for trading

     108,567       118,582       116,249       108,765       99,550       96,137       110,024  

Customer deposits

     9,570       8,755       5,943       9,996       10,649       15,839       27,218  

Debt securities issued

     —         —         —         —         —         0       —    

Deposits by central banks and credit institutions

     976       960       2,393       1,395       644       777       1,629  

Derivatives

     78,608       87,254       85,407       74,369       67,580       59,032       57,766  

Other

     19,413       21,613       22,506       23,005       20,677       20,489       23,411  

Financial liabilities designated at fair value

     63,404       48,548       47,149       40,263       56,606       53,789       55,049  

Customer deposits

     28,484       25,425       24,465       23,345       27,495       26,838       25,721  

Debt securities issued

     3,445       2,995       2,965       2,791       3,373       3,049       2,733  

Deposits by central banks and credit institutions

     31,474       20,127       19,718       14,127       25,738       23,900       26,595  

Other

     1       1       1       —         —         0       0  

Financial liabilities measured at amortized cost

     1,012,407       1,031,650       1,021,138       1,044,240       1,048,447       1,148,471       1,147,403  

Customer deposits

     632,573       637,723       637,031       657,770       667,642       721,659       725,913  

Debt securities issued

     218,143       227,991       225,709       226,078       218,019       220,678       215,907  

Deposits by central banks and credit institutions

     138,323       138,366       134,590       133,876       137,029       178,930       176,890  

Other

     23,368       27,570       23,808       26,516       25,757       27,204       28,693  

Liabilities under insurance contracts

     656       644       665       652       635       1,693       1,673  

Provisions

     14,292       15,174       14,883       14,459       14,411       15,877       15,838  

Other liabilities

     26,093       27,962       28,332       28,047       27,438       28,340       29,321  

Total liabilities

     1,225,419       1,242,560       1,228,416       1,236,426       1,247,087       1,344,305       1,359,307  

Shareholders’ equity

     103,264       103,637       105,221       105,977       107,706       107,565       115,723  

Capital stock

     7,217       7,217       7,217       7,291       7,291       7,291       8,020  

Reserves

     94,414       94,303       94,192       94,149       100,215       97,533       103,587  

Attributable profit to the Group

     1,633       2,911       4,606       6,204       1,867       3,616       5,077  

Less: dividends

     —         (794     (794     (1,667     (1,667     (875     (962

Accumulated other comprehensive income

     (15,949     (15,027     (16,326     (15,039     (15,122     (18,797     (19,823

Minority interests

     11,466       11,736       12,227       11,761       12,285       12,188       12,824  

Total equity

     98,781       100,346       101,122       102,699       104,869       100,955       108,723  

Total liabilities and equity

     1,324,200       1,342,906       1,329,538       1,339,125       1,351,956       1,445,261       1,468,030  


Table of Contents

LOGO

 

Customer loans

€ million

 

                   Change        
     30.09.17      30.09.16      Amount     %     31.12.16  

Commercial bills

     23,486        19,789        3,697       18.7       23,894  

Secured loans

     435,474        450,754        (15,280     (3.4     454,563  

Other term loans

     237,018        225,974        11,044       4.9       232,289  

Finance leases

     26,055        24,402        1,653       6.8       25,357  

Receivable on demand

     6,338        8,098        (1,761     (21.7     8,102  

Credit cards receivable

     20,824        19,554        1,270       6.5       21,363  

Impaired assets

     28,422        33,753        (5,331     (15.8     32,687  

Gross customer loans (w/o repos)

     777,617        782,324        (4,708     (0.6     798,254  

Repos

     22,127        15,568        6,559       42.1       16,609  

Gross customer loans

     799,744        797,892        1,851       0.2       814,863  

Loan-loss allowances

     20,809        24,602        (3,793     (15.4     24,393  

Group net customer loans (Ex-Popular)

     778,935        773,290        5,645       0.7       790,470  

Popular

     75,751            

Group net customer loans

     854,686        773,290        81,395       10.5       790,470  


Table of Contents

LOGO

 

Customer loans

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  

Commercial bills

     16,777        20,318        19,789        23,894        22,654        23,499        23,486  

Secured loans

     462,213        458,218        450,754        454,563        454,881        438,893        435,474  

Other term loans

     222,180        228,827        225,974        232,289        236,224        232,733        237,018  

Finance leases

     22,755        23,296        24,402        25,357        25,703        25,916        26,055  

Receivable on demand

     8,387        9,096        8,098        8,102        8,017        6,927        6,338  

Credit cards receivable

     19,222        19,990        19,554        21,363        21,306        21,123        20,824  

Impaired assets

     35,442        35,370        33,753        32,687        31,143        28,806        28,422  

Gross customer loans (w/o repos)

     786,976        795,116        782,324        798,254        799,927        777,897        777,617  

Repos

     12,631        14,054        15,568        16,609        18,866        21,880        22,127  

Gross customer loans

     799,607        809,170        797,892        814,863        818,793        799,777        799,744  

Loan-loss allowances

     26,155        25,713        24,602        24,393        23,481        21,145        20,809  

Group net customer loans (Ex-Popular)

     773,452        783,457        773,290        790,470        795,312        778,632        778,935  

Popular

                    82,589        75,751  

Group net customer loans

     773,452        783,457        773,290        790,470        795,312        861,221        854,686  


Table of Contents

LOGO

 

Credit risk management (Ex-Popular)

€ million

 

                   Change        
     30.09.17      30.09.16      Amount     %     31.12.16  

Non-performing loans

     29,434        34,646        (5,212     (15.0     33,643  

NPL ratio (%)

     3.51        4.15        (0.64 p.       3.93  

Loan-loss allowances

     21,272        25,171        (3,900     (15.5     24,835  

For impaired assets

     12,923        16,724        (3,801     (22.7     15,466  

For other assets

     8,349        8,447        (98     (1.2     9,369  

Coverage ratio (%)

     72.3        72.7        (0.4 p.       73.8  

Cost of credit (%)

     1.15        1.19        (0.04 p.       1.18  


Table of Contents

LOGO

 

Credit risk management (Ex-Popular)

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  

Non-performing loans

     36,148        36,291        34,646        33,643        32,158        29,745        29,434  

NPL ratio (%)

     4.33        4.29        4.15        3.93        3.74        3.55        3.51  

Loan-loss allowances

     26,756        26,317        25,171        24,835        24,002        21,625        21,272  

For impaired assets

     17,817        17,667        16,724        15,466        14,636        13,041        12,923  

For other assets

     8,940        8,650        8,447        9,369        9,366        8,585        8,349  

Coverage ratio (%)

     74.0        72.5        72.7        73.8        74.6        72.7        72.3  

Cost of credit (%)

     1.22        1.19        1.19        1.18        1.17        1.19        1.15  


Table of Contents

LOGO

 

Non-performing loans by quarter (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Balance at beginning of the period

     37,094       36,148       36,291       34,646       33,643       32,158       29,745  

Net entries

     1,668       2,221       1,763       1,710       1,583       2,255       2,324  

Increase in scope of consolidation

     13       664       21       36       18       —         —    

Exchange rate differences and other

     72       869       (44     315       536       (854     (150

Write-offs

     (2,699     (3,612     (3,385     (3,063     (3,623     (3,813     (2,485

Balance at period-end

     36,148       36,291       34,646       33,643       32,158       29,745       29,434  


Table of Contents

LOGO

 

Customer funds

€ million

 

                   Change        
     30.09.17      30.09.16      Amount     %     31.12.16  

Demand deposits

     480,781        445,045        35,736       8.0       467,261  

Time deposits

     175,780        183,045        (7,265     (4.0     181,089  

Mutual funds

     156,440        141,053        15,387       10.9       147,416  

Customer deposits w/o repos + Mutual funds

     813,001        769,143        43,858       5.7       795,766  

Pension funds

     11,354        11,034        320       2.9       11,298  

Managed portfolios

     24,886        26,962        (2,076     (7.7     23,793  

Subtotal

     849,241        807,138        42,102       5.2       830,858  

Repos

     52,450        39,349        13,100       33.3       42,761  

Group customer funds (Ex-Popular)

     901,690        846,488        55,203       6.5       873,618  

Popular

     86,696            

Group customer funds

     988,386        846,488        141,899       16.8       873,618  


Table of Contents

LOGO

 

Customer funds

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  

Demand deposits

     432,268        441,006        445,045        467,261        478,629        479,615        480,781  

Time deposits

     198,480        187,446        183,045        181,089        176,798        173,601        175,780  

Mutual funds

     129,899        137,428        141,053        147,416        155,772        151,525        156,440  

Customer deposits w/o repos + Mutual funds

     760,648        765,880        769,143        795,766        811,198        804,742        813,001  

Pension funds

     11,103        10,979        11,034        11,298        11,344        11,328        11,354  

Managed portfolios

     24,748        26,073        26,962        23,793        25,208        24,468        24,886  

Subtotal

     796,499        802,932        807,138        830,858        847,750        840,537        849,241  

Repos

     39,878        43,451        39,349        42,761        50,359        46,306        52,450  

Group customer funds (Ex-Popular)

     836,377        846,383        846,488        873,618        898,110        886,843        901,690  

Popular

                    82,935        86,696  

Group customer funds

     836,377        846,383        846,488        873,618        898,110        969,778        988,386  


Table of Contents

LOGO

 

Eligible capital (phase-in) *

€ million

 

                          Change         
     30.09.17      30.09.16             Amount     %             31.12.16  

CET1

     75,843        72,240           3,603       5.0           73,709  

Basic capital

     78,998        72,240           6,757       9.4           73,709  

Eligible capital

     92,714        84,226           8,488       10.1           86,337  

Risk-weighted assets

     622,548        580,823           41,725       7.2           588,088  

CET1 capital ratio

     12.18        12.44                 (0.26                       12.53  

T1 capital ratio

     12.69        12.44                 0.25                         12.53  

Total capital ratio

     14.89        14.50           0.39             14.68  

(*).- In 30.09.17 including Banco Popular


Table of Contents

LOGO

 

Eligible capital (fully loaded) *

€ million

 

                 Change        
     30.09.17     30.09.16     Amount     %     31.12.16  

Capital stock and reserves

     111,687       101,623       10,064       9.9       101,437  

Attributable profit

     5,077       4,606       471       10.2       6,204  

Dividends

     (2,272     (1,893     (379     20.0       (2,469

Other retained earnings

     (20,997     (17,886     (3,111     17.4       (16,116

Minority interests

     7,327       7,106       221       3.1       6,784  

Goodwill and intangible assets

     (28,622     (27,640     (982     3.6       (28,405

Other deductions

     (4,990     (5,086     96       (1.9     (5,368

Core CET1

     67,210       60,830       6,380       10.5       62,068  

Preferred shares and other eligibles T1

     7,753       5,633       2,120       37.6       5,767  

Tier 1

     74,964       66,463       8,500       12.8       67,834  

Generic funds and eligible T2 instruments

     14,585       13,108       1,477       11.3       13,749  

Eligible capital

     89,548       79,571       9,977       12.5       81,584  

Risk-weighted assets

     622,548       580,823       41,725       7.2       588,088  

CET1 capital ratio

     10.80       10.47       0.33               10.55  

T1 capital ratio

     12.04       11.44       0.60               11.53  

Total capital ratio

     14.38       13.70       0.68         13.87  

(*).- In 30.09.17 including Banco Popular


Table of Contents

LOGO

 

Key data by principal segments

 

      Net operating income     Attributable profit to the Group  
     9M ‘17     9M ‘16     Var (%)     Change
(%) w/o FX
    9M ‘17     9M ‘16     Var (%)     Change
(%) w/o FX
 

Income statement (€ million)

                

Continental Europe*

     4,832       4,542       6.4       6.0       2,218       1,984       11.8       11.4  

o/w: Spain*

     1,907       1,789       6.6       6.6       914       785       16.5       16.5  

Santander Consumer Finance*

     1,880       1,784       5.4       5.0       943       824       14.4       13.9  

Poland*

     596       545       9.3       7.0       219       208       4.9       2.7  

Portugal

     452       459       (1.6     (1.6     336       293       14.6       14.6  

United Kingdom*

     2,232       2,107       5.9       15.3       1,201       1,207       (0.4     8.4  

Latin America

     10,418       8,028       29.8       21.5       3,169       2,424       30.8       24.0  

o/w: Brazil

     6,970       4,963       40.4       25.8       1,902       1,276       49.1       33.6  

Mexico

     1,594       1,425       11.8       15.0       532       460       15.6       18.8  

Chile

     1,116       1,028       8.5       4.0       440       377       16.7       11.9  

USA

     2,938       3,388       (13.3     (13.6     337       381       (11.5     (11.9

Operating areas*

     20,420       18,066       13.0       10.5       6,925       5,995       15.5       14.7  

Corporate Centre*

     (1,337     (1,135     17.8       17.8       (1,511     (1,140     32.5       32.5  

Total Group (Ex-Popular)*

     19,083       16,931       12.7       10.1       5,414       4,855       11.5       10.6  

Popular*

     290             178        

Total Group*

     19,373       16,931       14.4       11.7       5,592       4,855       15.2       14.2  

Net capital gains and provisions

             (515     (248     107.4       101.0  

Total Group

     19,373       16,931       14.4       11.7       5,077       4,606       10.2       9.4  

(*).- In the units, underlying attributable profit (excluding net capital gains and provisions).

 

  

      Gross loans w/o repos    

Customer deposits w/o repos

+ mutual funds

 
     30.09.17     30.09.16     Var (%)     Change
(%) w/o FX
    30.09.17     30.09.16     Var (%)     Change
(%) w/o FX
 

Activity (€ million)

                

Continental Europe

     304,117       301,781       0.8       1.0       341,480       319,232       7.0       7.0  

o/w: Spain

     148,838       152,944       (2.7     (2.7     240,192       222,002       8.2       8.2  

Santander Consumer Finance

     89,003       85,215       4.4       5.1       35,777       34,340       4.2       4.8  

Poland

     22,226       21,092       5.4       5.0       26,824       25,246       6.3       5.9  

Portugal

     31,190       29,260       6.6       6.6       32,017       31,730       0.9       0.9  

United Kingdom

     235,704       241,752       (2.5     (0.2     207,861       206,256       0.8       3.2  

Latin America

     154,722       148,690       4.1       7.5       202,638       175,579       15.4       19.5  

o/w: Brazil

     75,622       72,376       4.5       8.6       113,031       93,350       21.1       25.8  

Mexico

     29,347       28,490       3.0       1.7       38,643       34,804       11.0       9.6  

Chile

     37,281       36,945       0.9       3.8       33,215       32,850       1.1       4.0  

USA

     76,725       86,042       (10.8     (5.7     60,916       66,824       (8.8     (3.6

Operating areas

     771,269       778,265       (0.9     1.2       812,894       767,891       5.9       7.9  

Total Group (Ex-Popular)

     777,617       782,398       (0.6     1.4       813,092       769,143       5.7       7.8  

Popular

     79,573             79,240        

Total Group

     857,189       782,398       9.6       11.8       892,332       769,143       16.0       18.3  


Table of Contents

LOGO

 

Key data by principal segments

 

      Underlying RoTE* (%)      Efficiency ratio  
     9M ‘17      9M ‘16      9M ‘17      9M ‘16  

Profitability and efficiency (%)

           

Continental Europe

     9.93        8.57        51.1        53.0  

o/w: Spain

     10.55        9.08        55.9        58.2  

Santander Consumer Finance

     16.67        14.96        43.9        44.3  

Poland

     11.43        11.84        42.8        44.7  

Portugal

     13.18        13.07        47.7        49.2  

United Kingdom

     10.94        9.92        49.0        52.0  

Latin America

     17.77        15.29        38.4        40.8  

o/w: Brazil

     16.79        13.80        35.2        39.0  

Mexico

     19.50        14.78        39.4        40.0  

Chile

     18.01        17.17        41.1        41.2  

USA

     3.42        4.07        45.2        40.8  

Operating areas

     11.35        9.89        44.1        45.8  

Total Group (Ex-Popular)

     14.69        10.92        46.3        48.0  

Popular

     11.35           62.5     

Total Group

     11.35        10.92        46.7        48.0  

(*).- Not including net capital gains and provisions

 

      NPL ratio      Coverage ratio      Cost of credit  
     30.09.17      30.09.16      30.09.17      30.09.16      30.09.17      30.09.16  

Credit quality (%)

                 

Continental Europe

     4.95        6.43        58.1        61.3        0.34        0.46  

o/w: Spain

     4.99        5.82        45.2        47.6        0.31        0.41  

Santander Consumer Finance

     2.60        2.86        104.3        110.7        0.34        0.49  

Poland

     4.70        5.71        67.6        68.9        0.61        0.76  

Portugal

     6.93        9.40        60.4        57.8        0.03        0.17  

United Kingdom

     1.32        1.47        31.5        36.0        0.03        0.05  

Latin America

     4.45        4.94        89.9        84.5        3.27        3.42  

o/w: Brazil

     5.32        6.12        97.6        89.3        4.55        4.87  

Mexico

     2.56        2.95        110.3        101.9        3.14        2.86  

Chile

     4.95        5.12        58.5        58.1        1.27        1.55  

USA

     2.56        2.24        187.5        216.2        3.57        3.80  

Operating areas

     3.53        4.19        72.1        72.8        1.15        1.20  

Total Group (Ex-Popular)

     3.51        4.15        72.3        72.7        1.15        1.19  

Popular

     11.17           46.7           0.15     

Total Group

     4.24        4.15        65.8        72.7        1.12        1.19  

 

      Employees      Branches  
     30.09.17      30.09.16      30.09.17      30.09.16  

Operating means

           

Continental Europe

     56,702        57,284        4,595        4,964  

o/w: Spain

     22,904        23,182        2,857        2,993  

Santander Consumer Finance

     15,045        14,828        549        573  

Poland

     11,691        11,781        592        658  

Portugal

     6,022        6,393        587        727  

United Kingdom

     25,722        25,840        820        844  

Latin America

     87,555        87,250        5,818        5,817  

o/w: Brazil

     46,261        47,516        3,422        3,408  

Mexico

     18,217        17,467        1,401        1,387  

Chile

     11,673        12,208        406        465  

USA

     17,566        17,569        694        766  

Operating areas

     187,545        187,943        11,927        12,391  

Corporate Centre

     1,709        1,732        

Total Group (Ex-Popular)

     189,254        189,675        11,927        12,391  

Popular

     11,695           1,777     

Total Group

     200,949        189,675        13,704        12,391  


Table of Contents

LOGO

 

Operating areas

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     25,751       23,542       2,209       9.4  

Net fee income

     8,509       7,560       949       12.6  

Gains (losses) on financial transactions

     1,530       1,506       23       1.6  

Other operating income

     747       741       6       0.8  

Gross income

     36,537       33,349       3,188       9.6  

Operating expenses

     (16,117     (15,283     (834     5.5  

General administrative expenses

     (14,659     (14,002     (657     4.7  

Personnel

     (7,989     (7,555     (434     5.7  

Other general administrative expenses

     (6,671     (6,447     (224     3.5  

Depreciation and amortisation

     (1,458     (1,282     (177     13.8  

Net operating income

     20,420       18,066       2,354       13.0  

Net loan-loss provisions

     (6,846     (7,114     267       (3.8

Other income

     (2,117     (1,250     (867     69.4  

Underlying profit before taxes

     11,457       9,702       1,754       18.1  

Tax on profit

     (3,444     (2,732     (713     26.1  

Underlying profit from continuing operations

     8,012       6,971       1,042       14.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     8,012       6,971       1,042       14.9  

Minority interests

     1,087       975       111       11.4  

Underlying attributable profit to the Group

     6,925       5,995       930       15.5  

Net capital gains and provisions

     (85     (62     (23     36.4  

Attributable profit to the Group

     6,840       5,933       908       15.3  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     772,630       768,799       3,831       0.5  

Cash, central banks and credit institutions

     235,363       202,697       32,666       16.1  

Debt securities

     185,262       178,443       6,819       3.8  

o/w: available for sale

     116,658       109,216       7,441       6.8  

Other financial assets

     77,119       101,564       (24,445     (24.1

Other assets

     66,252       71,527       (5,275     (7.4

Total assets

     1,336,625       1,323,029       13,596       1.0  

Customer deposits

     708,907       666,187       42,720       6.4  

Central banks and credit institutions

     219,022       205,998       13,024       6.3  

Debt securities issued

     171,696       195,108       (23,413     (12.0

Other financial liabilities

     107,134       129,270       (22,136     (17.1

Other liabilities

     32,760       29,782       2,979       10.0  

Total liabilities

     1,239,519       1,226,345       13,173       1.1  

Total equity

     97,107       96,684       423       0.4  

Other managed and marketed customer funds

     192,677       179,049       13,628       7.6  

Mutual funds

     156,437       141,053       15,384       10.9  

Pension funds

     11,354       11,034       320       2.9  

Managed portfolios

     24,886       26,962       (2,076     (7.7

Pro memoria:

        

Gross customer loans w/o repos

     771,269       778,265       (6,996     (0.9

Funds (customer deposits w/o repos + mutual funds)

     812,894       767,891       45,004       5.9  

Ratios (%) and other data

        

Underlying RoTE

     11.35       9.89       1.46 p.    

Efficiency ratio (with amortisations)

     44.1       45.8       (1.72 p.  

NPL ratio

     3.53       4.19       (0.66 p.  

Coverage ratio

     72.1       72.8       (0.70 p.  

Number of employees

     187,545       187,943       (398     (0.2

Number of branches

     11,927       12,391       (464     (3.7


Table of Contents

LOGO

 

Operating areas

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     7,792       7,757       7,993       8,286       8,596       8,711       8,445  

Net fee income

     2,402       2,554       2,604       2,651       2,848       2,894       2,766  

Gains (losses) on financial transactions

     537       432       537       459       692       369       469  

Other operating income

     223       255       263       173       234       276       237  

Gross income

     10,953       10,999       11,397       11,570       12,370       12,250       11,918  

Operating expenses

     (5,032     (5,106     (5,145     (5,354     (5,424     (5,433     (5,260

General administrative expenses

     (4,620     (4,672     (4,710     (4,886     (4,941     (4,937     (4,781

Personnel

     (2,480     (2,525     (2,549     (2,642     (2,694     (2,681     (2,614

Other general administrative expenses

     (2,139     (2,147     (2,161     (2,244     (2,247     (2,256     (2,167

Depreciation and amortisation

     (412     (434     (435     (468     (483     (496     (480

Net operating income

     5,922       5,893       6,251       6,216       6,946       6,816       6,658  

Net loan-loss provisions

     (2,409     (2,201     (2,504     (2,406     (2,394     (2,261     (2,190

Other income

     (428     (489     (333     (635     (744     (775     (598

Underlying profit before taxes

     3,085       3,203       3,415       3,175       3,808       3,780       3,869  

Tax on profit

     (846     (921     (965     (805     (1,151     (1,085     (1,208

Underlying profit from continuing operations

     2,239       2,282       2,450       2,370       2,657       2,695       2,661  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     2,239       2,282       2,450       2,370       2,657       2,695       2,661  

Minority interests

     295       338       343       305       322       393       371  

Underlying attributable profit to the Group

     1,944       1,944       2,107       2,065       2,335       2,301       2,289  

Net capital gains and provisions

     —         (62     —         (169     —         —         (85

Attributable profit to the Group

     1,944       1,882       2,107       1,896       2,335       2,301       2,204  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     769,988       778,760       768,799       786,040       790,347       773,377       772,630  

Cash, central banks and credit institutions

     203,032       202,088       202,697       198,246       215,037       210,971       235,363  

Debt securities

     181,154       175,570       178,443       189,938       189,826       187,217       185,262  

o/w: available for sale

     112,059       110,255       109,216       111,335       112,955       119,128       116,658  

Other financial assets

     94,254       104,697       101,564       89,770       84,443       78,924       77,119  

Other assets

     68,326       70,924       71,527       69,258       68,698       66,904       66,252  

Total assets

     1,316,754       1,332,039       1,323,029       1,333,252       1,348,350       1,317,392       1,336,625  

Customer deposits

     668,997       670,842       666,187       690,254       705,513       699,304       708,907  

Central banks and credit institutions

     216,704       208,525       205,998       196,591       213,283       210,335       219,022  

Debt securities issued

     189,130       195,693       195,108       197,947       190,653       177,706       171,696  

Other financial liabilities

     118,357       132,652       129,270       121,257       111,836       102,818       107,134  

Other liabilities

     27,629       28,972       29,782       30,734       30,185       31,864       32,760  

Total liabilities

     1,220,818       1,236,684       1,226,345       1,236,783       1,251,469       1,222,027       1,239,519  

Total equity

     95,936       95,355       96,684       96,469       96,881       95,366       97,107  

Other managed and marketed customer funds

     165,750       174,480       179,049       182,497       192,272       187,267       192,677  

Mutual funds

     129,899       137,428       141,053       147,406       155,719       151,472       156,437  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328       11,354  

Managed portfolios

     24,748       26,073       26,962       23,793       25,208       24,468       24,886  

Pro memoria:

              

Gross customer loans w/o repos

     783,599       790,639       778,265       793,847       794,945       772,617       771,269  

Funds (customer deposits w/o repos + mutual funds)

     759,018       764,819       767,891       794,899       810,874       804,469       812,894  

Other information

              

NPL ratio

     4.36       4.32       4.19       3.95       3.77       3.57       3.53  

Coverage ratio

     73.3       72.0       72.8       73.5       74.6       72.6       72.1  

Cost of credit

     1.24       1.20       1.20       1.19       1.18       1.19       1.15  


Table of Contents

LOGO

 

Operating areas

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     25,751       23,963       1,788       7.5  

Net fee income

     8,509       7,712       797       10.3  

Gains (losses) on financial transactions

     1,530       1,508       21       1.4  

Other operating income

     747       742       5       0.7  

Gross income

     36,537       33,926       2,611       7.7  

Operating expenses

     (16,117     (15,452     (666     4.3  

General administrative expenses

     (14,659     (14,154     (506     3.6  

Personnel

     (7,989     (7,649     (339     4.4  

Other general administrative expenses

     (6,671     (6,504     (166     2.6  

Depreciation and amortisation

     (1,458     (1,298     (160     12.3  

Net operating income

     20,420       18,474       1,946       10.5  

Net loan-loss provisions

     (6,846     (7,395     548       (7.4

Other income

     (2,117     (1,290     (827     64.1  

Underlying profit before taxes

     11,457       9,789       1,667       17.0  

Tax on profit

     (3,444     (2,755     (689     25.0  

Underlying profit from continuing operations

     8,012       7,034       978       13.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     8,012       7,034       978       13.9  

Minority interests

     1,087       997       90       9.0  

Underlying attributable profit to the Group

     6,925       6,037       888       14.7  

Net capital gains and provisions

     (85     (70     (15     21.0  

Attributable profit to the Group

     6,840       5,967       873       14.6  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     772,630       753,196       19,434       2.6  

Cash, central banks and credit institutions

     235,363       198,455       36,908       18.6  

Debt securities

     185,262       175,460       9,802       5.6  

o/w: available for sale

     116,658       107,267       9,391       8.8  

Other financial assets

     77,119       100,429       (23,310     (23.2

Other assets

     66,252       69,802       (3,550     (5.1

Total assets

     1,336,625       1,297,342       39,283       3.0  

Customer deposits

     708,907       653,175       55,732       8.5  

Central banks and credit institutions

     219,022       202,677       16,345       8.1  

Debt securities issued

     171,696       190,525       (18,830     (9.9

Other financial liabilities

     107,134       127,555       (20,421     (16.0

Other liabilities

     32,760       29,040       3,721       12.8  

Total liabilities

     1,239,519       1,202,972       36,547       3.0  

Total equity

     97,107       94,370       2,737       2.9  

Other managed and marketed customer funds

     192,677       175,183       17,494       10.0  

Mutual funds

     156,437       138,134       18,303       13.3  

Pension funds

     11,354       11,034       320       2.9  

Managed portfolios

     24,886       26,016       (1,130     (4.3

Pro memoria:

        

Gross customer loans w/o repos

     771,269       762,423       8,845       1.2  

Funds (customer deposits w/o repos + mutual funds)

     812,894       753,172       59,722       7.9  


Table of Contents

LOGO

 

Operating areas

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     8,031       7,903       8,029       8,247       8,366       8,652       8,733  

Net fee income

     2,481       2,615       2,617       2,652       2,775       2,877       2,857  

Gains (losses) on financial transactions

     526       436       546       446       674       368       487  

Other operating income

     223       258       261       171       227       275       245  

Gross income

     11,260       11,213       11,453       11,517       12,042       12,173       12,323  

Operating expenses

     (5,127     (5,164     (5,161     (5,335     (5,290     (5,396     (5,431

General administrative expenses

     (4,705     (4,725     (4,723     (4,870     (4,820     (4,904     (4,935

Personnel

     (2,532     (2,560     (2,558     (2,632     (2,626     (2,663     (2,699

Other general administrative expenses

     (2,174     (2,165     (2,166     (2,238     (2,195     (2,240     (2,235

Depreciation and amortisation

     (421     (439     (437     (466     (470     (492     (496

Net operating income

     6,134       6,049       6,292       6,182       6,752       6,776       6,892  

Net loan-loss provisions

     (2,555     (2,298     (2,541     (2,397     (2,313     (2,249     (2,284

Other income

     (459     (506     (325     (634     (723     (771     (623

Underlying profit before taxes

     3,119       3,244       3,426       3,151       3,716       3,756       3,985  

Tax on profit

     (850     (936     (969     (794     (1,120     (1,080     (1,245

Underlying profit from continuing operations

     2,269       2,308       2,457       2,357       2,596       2,677       2,740  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     2,269       2,308       2,457       2,357       2,596       2,677       2,740  

Minority interests

     303       347       346       304       315       390       381  

Underlying attributable profit to the Group

     1,966       1,960       2,111       2,053       2,281       2,287       2,358  

Net capital gains and provisions

     —         (73     3       (158     —         —         (85

Attributable profit to the Group

     1,966       1,887       2,114       1,895       2,281       2,287       2,273  
   
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     741,953       751,453       753,196       758,782       759,622       767,679       772,630  

Cash, central banks and credit institutions

     199,868       195,309       198,455       190,194       204,771       209,299       235,363  

Debt securities

     179,707       170,732       175,460       183,218       181,136       185,710       185,262  

o/w: available for sale

     110,864       107,342       107,267       107,625       108,080       118,061       116,658  

Other financial assets

     91,063       101,767       100,429       87,796       81,848       78,497       77,119  

Other assets

     67,555       68,475       69,802       65,857       65,020       66,186       66,252  

Total assets

     1,280,146       1,287,735       1,297,342       1,285,847       1,292,397       1,307,370       1,336,625  

Customer deposits

     646,520       648,089       653,175       667,197       677,662       693,892       708,907  

Central banks and credit institutions

     214,544       203,299       202,677       190,075       205,612       208,905       219,022  

Debt securities issued

     182,555       187,724       190,525       189,549       181,855       176,457       171,696  

Other financial liabilities

     115,355       128,650       127,555       117,733       107,118       102,220       107,134  

Other liabilities

     27,225       27,885       29,040       29,294       28,462       31,571       32,760  

Total liabilities

     1,186,201       1,195,647       1,202,972       1,193,849       1,200,710       1,213,045       1,239,519  

Total equity

     93,945       92,088       94,370       91,999       91,687       94,325       97,107  

Other managed and marketed customer funds

     167,600       169,372       175,183       174,132       181,748       185,905       192,677  

Mutual funds

     131,901       133,317       138,134       140,595       146,753       150,424       156,437  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328       11,354  

Managed portfolios

     24,596       25,077       26,016       22,239       23,652       24,154       24,886  

Pro memoria:

              

Gross customer loans w/o repos

     756,309       763,337       762,423       765,873       763,485       766,802       771,269  

Funds (customer deposits w/o repos + mutual funds)

     737,411       739,954       753,172       767,828       777,981       798,241       812,894  


Table of Contents

LOGO

 

Continental Europe

€ million

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     6,201       6,104       98       1.6  

Net fee income

     2,879       2,655       224       8.4  

Gains (losses) on financial transactions

     468       581       (113     (19.4

Other operating income

     330       323       7       2.0  

Gross income

     9,879       9,663       215       2.2  

Operating expenses

     (5,046     (5,121     75       (1.5

General administrative expenses

     (4,697     (4,797     100       (2.1

Personnel

     (2,440     (2,461     21       (0.9

Other general administrative expenses

     (2,257     (2,337     79       (3.4

Depreciation and amortisation

     (349     (324     (25     7.8  

Net operating income

     4,832       4,542       290       6.4  

Net loan-loss provisions

     (773     (1,071     298       (27.8

Other income

     (607     (414     (193     46.6  

Underlying profit before taxes

     3,452       3,057       395       12.9  

Tax on profit

     (952     (825     (127     15.4  

Underlying profit from continuing operations

     2,499       2,231       268       12.0  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     2,499       2,231       268       12.0  

Minority interests

     281       247       34       13.8  

Underlying attributable profit to the Group

     2,218       1,984       234       11.8  

Net capital gains and provisions

     (85     (169     84       (49.7

Attributable profit to the Group

     2,133       1,815       318       17.5  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     303,229       294,084       9,145       3.1  

Cash, central banks and credit institutions

     113,664       88,491       25,174       28.4  

Debt securities

     80,896       83,313       (2,417     (2.9

o/w: available for sale

     56,309       54,353       1,956       3.6  

Other financial assets

     36,970       51,800       (14,830     (28.6

Other assets

     25,923       27,573       (1,651     (6.0

Total assets

     560,682       545,261       15,421       2.8  

Customer deposits

     282,208       268,800       13,409       5.0  

Central banks and credit institutions

     134,544       121,783       12,761       10.5  

Debt securities issued

     48,876       53,038       (4,162     (7.8

Other financial liabilities

     46,803       57,538       (10,736     (18.7

Other liabilities

     12,920       8,295       4,624       55.7  

Total liabilities

     525,350       509,454       15,896       3.1  

Total equity

     35,331       35,807       (476     (1.3

Other managed and marketed customer funds

     81,506       71,681       9,825       13.7  

Mutual funds

     60,885       52,778       8,107       15.4  

Pension funds

     11,354       11,034       320       2.9  

Managed portfolios

     9,267       7,869       1,398       17.8  

Pro memoria:

        

Gross customer loans w/o repos

     304,117       301,781       2,336       0.8  

Funds (customer deposits w/o repos + mutual funds)

     341,480       319,232       22,248       7.0  

Ratios (%) and other data

        

Underlying RoTE

     9.93       8.57       1.36 p.    

Efficiency ratio (with amortisations)

     51.1       53.0       (1.91 p.  

NPL ratio

     4.95       6.43       (1.48 p.  

Coverage ratio

     58.1       61.3       (3.20 p.  

Number of employees

     56,702       57,284       (582     (1.0

Number of branches

     4,595       4,964       (369     (7.4


Table of Contents

LOGO

 

Continental Europe

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     2,046       2,019       2,038       2,057       2,063       2,062       2,076  

Net fee income

     878       883       895       842       920       990       969  

Gains (losses) on financial transactions

     307       108       166       237       297       (4     175  

Other operating income

     103       93       128       7       98       122       110  

Gross income

     3,333       3,103       3,227       3,143       3,379       3,170       3,330  

Operating expenses

     (1,726     (1,710     (1,685     (1,659     (1,685     (1,684     (1,678

General administrative expenses

     (1,615     (1,605     (1,578     (1,545     (1,567     (1,570     (1,561

Personnel

     (825     (829     (806     (796     (813     (817     (810

Other general administrative expenses

     (789     (775     (772     (748     (754     (753     (751

Depreciation and amortisation

     (111     (106     (107     (115     (118     (114     (117

Net operating income

     1,608       1,393       1,542       1,483       1,694       1,486       1,652  

Net loan-loss provisions

     (437     (280     (354     (271     (262     (250     (262

Other income

     (114     (188     (112     (256     (247     (174     (186

Underlying profit before taxes

     1,057       925       1,075       955       1,185       1,062       1,204  

Tax on profit

     (281     (253     (292     (258     (334     (265     (353

Underlying profit from continuing operations

     776       672       783       698       851       797       851  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     776       672       783       698       851       797       851  

Minority interests

     69       80       98       83       78       103       101  

Underlying attributable profit to the Group

     706       592       685       615       774       694       750  

Net capital gains and provisions

     —         (169     —         —         —         —         (85

Attributable profit to the Group

     706       423       685       615       774       694       665  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     289,694       293,891       294,084       297,214       298,441       303,413       303,229  

Cash, central banks and credit institutions

     90,914       83,095       88,491       77,232       91,471       96,004       113,664  

Debt securities

     85,416       78,657       83,313       80,639       78,778       84,127       80,896  

o/w: available for sale

     56,361       53,129       54,353       54,474       54,197       58,921       56,309  

Other financial assets

     49,021       51,283       51,800       40,689       37,617       36,605       36,970  

Other assets

     28,463       28,129       27,573       24,360       24,211       25,119       25,923  

Total assets

     543,507       535,055       545,261       520,134       530,518       545,267       560,682  

Customer deposits

     266,841       264,410       268,800       269,934       273,480       281,952       282,208  

Central banks and credit institutions

     127,576       118,521       121,783       105,152       121,278       123,620       134,544  

Debt securities issued

     50,784       52,056       53,038       53,064       50,929       49,588       48,876  

Other financial liabilities

     54,493       57,090       57,538       49,042       42,788       43,251       46,803  

Other liabilities

     8,065       8,066       8,295       9,452       8,898       12,327       12,920  

Total liabilities

     507,759       500,143       509,454       486,644       497,373       510,738       525,350  

Total equity

     35,748       34,912       35,807       33,490       33,145       34,530       35,331  

Other managed and marketed customer funds

     70,481       70,180       71,681       73,624       77,372       79,681       81,506  

Mutual funds

     51,151       51,444       52,778       54,010       57,159       59,172       60,885  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328       11,354  

Managed portfolios

     8,227       7,757       7,869       8,316       8,869       9,182       9,267  

Pro memoria:

              

Gross customer loans w/o repos

     300,441       303,425       301,781       302,564       302,922       304,655       304,117  

Funds (customer deposits w/o repos + mutual funds)

     315,791       312,850       319,232       322,606       328,747       338,812       341,480  

Other information

              

NPL ratio

     7.08       6.84       6.43       5.92       5.62       5.11       4.95  

Coverage ratio

     65.4       61.3       61.3       60.0       60.6       58.7       58.1  

Cost of credit

     0.60       0.51       0.46       0.44       0.38       0.37       0.34  


Table of Contents

LOGO

 

Continental Europe

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     6,201       6,129       73       1.2  

Net fee income

     2,879       2,663       216       8.1  

Gains (losses) on financial transactions

     468       582       (114     (19.6

Other operating income

     330       322       8       2.5  

Gross income

     9,879       9,696       182       1.9  

Operating expenses

     (5,046     (5,136     90       (1.8

General administrative expenses

     (4,697     (4,811     114       (2.4

Personnel

     (2,440     (2,468     28       (1.2

Other general administrative expenses

     (2,257     (2,343     85       (3.6

Depreciation and amortisation

     (349     (325     (24     7.4  

Net operating income

     4,832       4,560       272       6.0  

Net loan-loss provisions

     (773     (1,075     301       (28.0

Other income

     (607     (416     (191     46.0  

Underlying profit before taxes

     3,452       3,069       382       12.5  

Tax on profit

     (952     (829     (123     14.9  

Underlying profit from continuing operations

     2,499       2,240       259       11.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     2,499       2,240       259       11.6  

Minority interests

     281       250       32       12.8  

Underlying attributable profit to the Group

     2,218       1,991       227       11.4  

Net capital gains and provisions

     (85     (168     83       (49.4

Attributable profit to the Group

     2,133       1,823       310       17.0  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     303,229       293,430       9,799       3.3  

Cash, central banks and credit institutions

     113,664       88,241       25,423       28.8  

Debt securities

     80,896       83,221       (2,325     (2.8

o/w: available for sale

     56,309       54,258       2,050       3.8  

Other financial assets

     36,970       51,794       (14,824     (28.6

Other assets

     25,923       27,484       (1,561     (5.7

Total assets

     560,682       544,170       16,512       3.0  

Customer deposits

     282,208       268,564       13,644       5.1  

Central banks and credit institutions

     134,544       121,249       13,295       11.0  

Debt securities issued

     48,876       52,863       (3,988     (7.5

Other financial liabilities

     46,803       57,532       (10,729     (18.6

Other liabilities

     12,920       8,280       4,640       56.0  

Total liabilities

     525,350       508,488       16,863       3.3  

Total equity

     35,331       35,682       (351     (1.0

Other managed and marketed customer funds

     81,506       71,652       9,854       13.8  

Mutual funds

     60,885       52,786       8,100       15.3  

Pension funds

     11,354       11,034       320       2.9  

Managed portfolios

     9,267       7,833       1,435       18.3  

Pro memoria:

        

Gross customer loans w/o repos

     304,117       301,119       2,998       1.0  

Funds (customer deposits w/o repos + mutual funds)

     341,480       319,004       22,476       7.0  


Table of Contents

LOGO

 

Continental Europe

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     2,057       2,027       2,044       2,061       2,062       2,061       2,078  

Net fee income

     880       886       897       844       921       988       970  

Gains (losses) on financial transactions

     307       109       166       237       297       (4     176  

Other operating income

     102       93       127       7       97       122       111  

Gross income

     3,346       3,115       3,235       3,148       3,376       3,167       3,335  

Operating expenses

     (1,731     (1,716     (1,689     (1,661     (1,683     (1,682     (1,680

General administrative expenses

     (1,620     (1,610     (1,581     (1,546     (1,566     (1,568     (1,563

Personnel

     (828     (832     (808     (797     (813     (816     (811

Other general administrative expenses

     (792     (778     (773     (749     (753     (752     (752

Depreciation and amortisation

     (112     (106     (108     (115     (118     (114     (117

Net operating income

     1,615       1,399       1,546       1,487       1,693       1,485       1,654  

Net loan-loss provisions

     (438     (281     (356     (272     (262     (250     (262

Other income

     (115     (189     (112     (257     (247     (174     (186

Underlying profit before taxes

     1,062       929       1,078       958       1,184       1,061       1,206  

Tax on profit

     (283     (254     (292     (258     (334     (265     (354

Underlying profit from continuing operations

     779       675       786       699       850       796       853  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     779       675       786       699       850       796       853  

Minority interests

     70       81       99       84       78       102       101  

Underlying attributable profit to the Group

     709       595       687       615       772       694       752  

Net capital gains and provisions

     —         (168     (0     (0     —         —         (85

Attributable profit to the Group

     709       427       687       615       772       694       667  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     289,287       294,191       293,430       296,846       297,168       302,987       303,229  

Cash, central banks and credit institutions

     90,735       82,906       88,241       76,992       91,020       95,906       113,664  

Debt securities

     85,296       78,758       83,221       80,725       78,551       83,996       80,896  

o/w: available for sale

     56,249       53,204       54,258       54,548       53,977       58,812       56,309  

Other financial assets

     49,009       51,293       51,794       40,671       37,591       36,588       36,970  

Other assets

     28,379       28,060       27,484       24,212       24,036       25,056       25,923  

Total assets

     542,706       535,209       544,170       519,446       528,366       544,534       560,682  

Customer deposits

     266,507       264,929       268,564       270,077       272,568       281,479       282,208  

Central banks and credit institutions

     127,269       118,111       121,249       104,537       120,518       123,450       134,544  

Debt securities issued

     50,773       52,049       52,863       52,944       50,773       49,639       48,876  

Other financial liabilities

     54,481       57,100       57,532       49,026       42,763       43,235       46,803  

Other liabilities

     8,044       8,089       8,280       9,455       8,859       12,310       12,920  

Total liabilities

     507,075       500,277       508,488       486,040       495,481       510,112       525,350  

Total equity

     35,631       34,931       35,682       33,407       32,885       34,422       35,331  

Other managed and marketed customer funds

     70,418       70,230       71,652       73,600       77,222       79,585       81,506  

Mutual funds

     51,115       51,534       52,786       54,080       57,091       59,104       60,885  

Pension funds

     11,103       10,979       11,034       11,298       11,344       11,328       11,354  

Managed portfolios

     8,200       7,718       7,833       8,222       8,787       9,154       9,267  

Pro memoria:

              

Gross customer loans w/o repos

     300,022       303,759       301,119       302,212       301,620       304,213       304,117  

Funds (customer deposits w/o repos + mutual funds)

     315,421       313,459       319,004       322,819       327,767       338,285       341,480  


Table of Contents

LOGO

 

Spain (Ex-Popular)

€ million

 

                        Change  
     9M ‘17     9M ‘16            Amount     %  

Income statement

           

Net interest income

     2,222       2,331          (108     (4.7

Net fee income

     1,506       1,330          176       13.2  

Gains (losses) on financial transactions

     308       439          (131     (29.8

Other operating income

     289       185          105       56.7  

Gross income

     4,325       4,283          42       1.0  

Operating expenses

     (2,419     (2,495        76       (3.0

General administrative expenses

     (2,287     (2,390        103       (4.3

Personnel

     (1,199     (1,225        25       (2.1

Other general administrative expenses

     (1,088     (1,166        77       (6.6

Depreciation and amortisation

     (131     (104        (27     25.7  

Net operating income

     1,907       1,789          118       6.6  

Net loan-loss provisions

     (404     (500        96       (19.3

Other income

     (184     (170        (14     8.0  

Underlying profit before taxes

     1,319       1,119          200       17.9  

Tax on profit

     (390     (319        (71     22.3  

Underlying profit from continuing operations

     929       800          129       16.2  

Net profit from discontinued operations

     —         —            —         —    

Underlying consolidated profit

     929       800          129       16.2  

Minority interests

     15       15          (0     (0.1

Underlying attributable profit to the Group

     914       785          129       16.5  

Net capital gains and provisions*

     —         (216        216       (100.0

Attributable profit to the Group

     914       569          346       60.8  
           
                        Change  
     30.09.17     30.09.16            Amount     %  

Balance sheet

           

Customer loans

     153,646       153,370          276       0.2  

Cash, central banks and credit institutions

     84,056       63,234          20,823       32.9  

Debt securities

     60,299       60,485          (185     (0.3

o/w: available for sale

     42,565       38,564          4,002       10.4  

Other financial assets

     34,140       48,769          (14,629     (30.0

Other assets

     10,355       7,498          2,857       38.1  

Total assets

     342,497       333,355          9,142       2.7  

Customer deposits

     186,440       176,272          10,168       5.8  

Central banks and credit institutions

     75,884       66,985          8,900       13.3  

Debt securities issued

     16,414       20,340          (3,926     (19.3

Other financial liabilities

     44,655       55,525          (10,869     (19.6

Other liabilities

     7,039       2,347          4,692       199.9  

Total liabilities

     330,432       321,468                8,963       2.8  

Total equity

     12,065       11,887          178       1.5  

Other managed and marketed customer funds

     73,639       64,894          8,744       13.5  

Mutual funds

     55,278       48,076          7,202       15.0  

Pension funds

     10,404       10,128          276       2.7  

Managed portfolios

     7,956       6,690          1,266       18.9  

Pro memoria:

           

Gross customer loans w/o repos

     148,838       152,944          (4,106     (2.7

Funds (customer deposits w/o repos + mutual funds)

     240,192       222,002          18,190       8.2  

Ratios (%) and other data

           

Underlying RoTE

     10.55       9.08          1.47 p.    

Efficiency ratio (with amortisations)

     55.9       58.2          (2.32 p.  

NPL ratio

     4.99       5.82          (0.83 p.  

Coverage ratio

     45.2       47.6          (2.40 p.  

Number of employees

     22,904       23,182          (278     (1.2

Number of branches

     2,857       2,993          (136     (4.5

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Spain (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     819       783       728       747       747       749       726  

Net fee income

     424       449       456       451       459       537       509  

Gains (losses) on financial transactions

     224       65       149       157       230       (42     119  

Other operating income

     75       46       64       (30     103       106       81  

Gross income

     1,543       1,343       1,398       1,324       1,539       1,351       1,435  

Operating expenses

     (837     (834     (824     (802     (798     (806     (815

General administrative expenses

     (801     (799     (791     (766     (752     (765     (771

Personnel

     (415     (410     (401     (408     (399     (399     (401

Other general administrative expenses

     (386     (389     (390     (358     (352     (365     (370

Depreciation and amortisation

     (36     (35     (33     (36     (46     (41     (44

Net operating income

     706       509       574       522       741       545       621  

Net loan-loss provisions

     (231     (129     (140     (85     (163     (137     (104

Other income

     (37     (82     (51     (97     (64     (64     (55

Underlying profit before taxes

     438       298       382       340       514       344       461  

Tax on profit

     (126     (85     (108     (97     (146     (98     (145

Underlying profit from continuing operations

     312       213       274       243       367       246       316  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     312       213       274       243       367       246       316  

Minority interests

     5       5       5       6       6       5       5  

Underlying attributable profit to the Group

     307       208       270       237       362       241       311  

Net capital gains and provisions*

     —         (216     —         —         —         —         —    

Attributable profit to the Group

     307       (8     270       237       362       241       311  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     154,848       156,467       153,370       152,850       153,060       156,283       153,646  

Cash, central banks and credit institutions

     63,966       56,843       63,234       54,207       64,609       70,944       84,056  

Debt securities

     61,853       56,509       60,485       58,084       57,207       62,479       60,299  

o/w: available for sale

     40,028       38,174       38,564       38,727       39,551       45,006       42,565  

Other financial assets

     46,176       48,144       48,769       37,741       34,822       33,803       34,140  

Other assets

     7,970       7,854       7,498       9,473       8,889       9,977       10,355  

Total assets

     334,813       325,816       333,355       312,354       318,588       333,485       342,497  

Customer deposits

     176,049       174,784       176,272       176,779       178,633       187,031       186,440  

Central banks and credit institutions

     69,432       61,363       66,985       52,071       66,905       70,074       75,884  

Debt securities issued

     23,103       20,994       20,340       20,863       17,702       16,508       16,414  

Other financial liabilities

     52,706       55,133       55,525       46,951       40,838       41,143       44,655  

Other liabilities

     2,336       2,208       2,347       4,186       3,457       6,802       7,039  

Total liabilities

     323,626       314,482       321,468       300,850       307,535       321,559       330,432  

Total equity

     11,187       11,333       11,887       11,504       11,054       11,926       12,065  

Other managed and marketed customer funds

     63,236       63,529       64,894       66,649       70,076       72,069       73,639  

Mutual funds

     46,447       46,907       48,076       49,357       52,176       53,838       55,278  

Pension funds

     10,194       10,079       10,128       10,359       10,396       10,384       10,404  

Managed portfolios

     6,594       6,543       6,690       6,932       7,504       7,847       7,956  

Pro memoria:

              

Gross customer loans w/o repos

     156,134       157,337       152,944       150,960       150,703       151,533       148,838  

Funds (customer deposits w/o repos + mutual funds)

     220,295       218,687       222,002       224,798       228,917       239,269       240,192  

Other information

              

NPL ratio

     6.36       6.06       5.82       5.41       5.22       4.99       4.99  

Coverage ratio

     50.2       47.6       47.6       48.3       49.1       46.0       45.2  

Cost of credit

     0.54       0.45       0.41       0.37       0.33       0.33       0.31  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Santander Consumer Finance

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     2,665       2,524       141       5.6  

Net fee income

     674       678       (3     (0.5

Gains (losses) on financial transactions

     (1     (12     11       (95.6

Other operating income

     14       13       1       6.4  

Gross income

     3,352       3,202       150       4.7  

Operating expenses

     (1,472     (1,418     (53     3.8  

General administrative expenses

     (1,338     (1,282     (56     4.3  

Personnel

     (627     (604     (24     4.0  

Other general administrative expenses

     (710     (678     (32     4.7  

Depreciation and amortisation

     (134     (136     2       (1.7

Net operating income

     1,880       1,784       96       5.4  

Net loan-loss provisions

     (207     (300     93       (31.0

Other income

     (102     (115     14       (11.8

Underlying profit before taxes

     1,571       1,368       203       14.8  

Tax on profit

     (449     (406     (44     10.8  

Underlying profit from continuing operations

     1,122       963       159       16.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,122       963       159       16.6  

Minority interests

     179       139       40       29.1  

Underlying attributable profit to the Group

     943       824       119       14.4  

Net capital gains and provisions*

     (85     25       (110     —    

Attributable profit to the Group

     858       849       8       1.0  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     86,595       82,525       4,070       4.9  

Cash, central banks and credit institutions

     5,342       6,508       (1,166     (17.9

Debt securities

     3,599       4,021       (422     (10.5

o/w: available for sale

     3,542       3,915       (374     (9.5

Other financial assets

     23       47       (23     (49.9

Other assets

     3,526       3,530       (4     (0.1

Total assets

     99,087       96,632       2,455       2.5  

Customer deposits

     35,823       34,339       1,485       4.3  

Central banks and credit institutions

     21,920       21,882       37       0.2  

Debt securities issued

     27,234       27,275       (41     (0.2

Other financial liabilities

     895       820       74       9.1  

Other liabilities

     3,780       3,505       275       7.9  

Total liabilities

     89,652       87,821       1,831       2.1  

Total equity

     9,435       8,811       624       7.1  

Other managed and marketed customer funds

     8       7       0       2.9  

Mutual funds

     2       2       (0     (11.4

Pension funds

     6       6       0       7.3  

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     89,003       85,215       3,788       4.4  

Funds (customer deposits w/o repos + mutual funds)

     35,777       34,340       1,437       4.2  

Ratios (%) and other data

        

Underlying RoTE

     16.67       14.96       1.71 p.    

Efficiency ratio (with amortisations)

     43.9       44.3       (0.38 p.  

NPL ratio

     2.60       2.86       (0.26 p.  

Coverage ratio

     104.3       110.7       (6.40 p.  

Number of employees

     15,045       14,828       217       1.5  

Number of branches

     549       573       (24     (4.2

(*).- In 9M’17, integration costs. In 9M’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Santander Consumer Finance

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     811       833       880       867       889       877       898  

Net fee income

     230       228       219       184       232       220       223  

Gains (losses) on financial transactions

     (1     (5     (6     (2     (2     3       (1

Other operating income

     6       (6     13       10       (1     (0     14  

Gross income

     1,045       1,051       1,106       1,060       1,118       1,099       1,135  

Operating expenses

     (483     (468     (467     (486     (502     (485     (484

General administrative expenses

     (435     (425     (422     (437     (458     (440     (439

Personnel

     (201     (201     (201     (206     (210     (212     (205

Other general administrative expenses

     (234     (225     (220     (231     (248     (228     (234

Depreciation and amortisation

     (48     (43     (45     (49     (44     (45     (45

Net operating income

     562       583       639       574       616       614       650  

Net loan-loss provisions

     (114     (70     (116     (87     (61     (57     (90

Other income

     (39     (41     (36     (52     (37     (35     (30

Underlying profit before taxes

     410       472       487       434       518       522       531  

Tax on profit

     (117     (147     (142     (115     (148     (141     (161

Underlying profit from continuing operations

     293       324       346       319       370       382       370  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     293       324       346       319       370       382       370  

Minority interests

     42       43       55       50       56       62       61  

Underlying attributable profit to the Group

     251       282       291       269       314       319       309  

Net capital gains and provisions*

     —         25       —         —         —         —         (85

Attributable profit to the Group

     251       307       291       269       314       319       224  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     76,235       79,592       82,525       85,180       84,523       86,446       86,595  

Cash, central banks and credit institutions

     5,876       6,086       6,508       7,144       6,543       4,596       5,342  

Debt securities

     3,593       3,615       4,021       3,927       3,780       3,543       3,599  

o/w: available for sale

     3,591       3,508       3,915       3,823       3,778       3,495       3,542  

Other financial assets

     67       47       47       38       33       31       23  

Other assets

     3,476       3,645       3,530       3,333       3,426       3,503       3,526  

Total assets

     89,247       92,985       96,632       99,622       98,305       98,119       99,087  

Customer deposits

     33,195       32,981       34,339       35,050       35,679       35,534       35,823  

Central banks and credit institutions

     20,707       22,287       21,882       23,373       20,511       20,250       21,920  

Debt securities issued

     22,433       25,399       27,275       27,892       28,991       28,732       27,234  

Other financial liabilities

     601       795       820       870       828       987       895  

Other liabilities

     3,162       3,294       3,505       3,280       3,395       3,473       3,780  

Total liabilities

     80,099       84,756       87,821       90,466       89,403       88,976       89,652  

Total equity

     9,148       8,229       8,811       9,156       8,902       9,143       9,435  

Other managed and marketed customer funds

     7       7       7       7       7       7       8  

Mutual funds

     2       2       2       2       2       2       2  

Pension funds

     5       5       6       6       6       6       6  

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     79,136       82,272       85,215       87,742       87,006       88,919       89,003  

Funds (customer deposits w/o repos + mutual funds)

     33,197       32,983       34,340       35,052       35,680       35,486       35,777  

Other information

              

NPL ratio

     3.28       2.95       2.86       2.68       2.62       2.61       2.60  

Coverage ratio

     111.9       110.6       110.7       109.1       108.9       106.5       104.3  

Cost of credit

     0.64       0.55       0.49       0.47       0.39       0.37       0.34  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe. In 3Q’17, integration costs


Table of Contents

LOGO

 

Santander Consumer Finance

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     2,665       2,535       129       5.1  

Net fee income

     674       679       (4     (0.7

Gains (losses) on financial transactions

     (1     (12     11       (95.6

Other operating income

     14       12       1       10.3  

Gross income

     3,352       3,214       137       4.3  

Operating expenses

     (1,472     (1,423     (49     3.4  

General administrative expenses

     (1,338     (1,287     (51     4.0  

Personnel

     (627     (606     (22     3.6  

Other general administrative expenses

     (710     (681     (30     4.3  

Depreciation and amortisation

     (134     (136     3       (1.9

Net operating income

     1,880       1,791       89       5.0  

Net loan-loss provisions

     (207     (302     94       (31.3

Other income

     (102     (116     14       (12.1

Underlying profit before taxes

     1,571       1,374       197       14.4  

Tax on profit

     (449     (407     (42     10.4  

Underlying profit from continuing operations

     1,122       967       155       16.1  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,122       967       155       16.1  

Minority interests

     179       139       40       28.8  

Underlying attributable profit to the Group

     943       827       115       13.9  

Net capital gains and provisions*

     (85     26       (111     —    

Attributable profit to the Group

     858       853       5       0.5  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     86,595       82,028       4,567       5.6  

Cash, central banks and credit institutions

     5,342       6,459       (1,117     (17.3

Debt securities

     3,599       3,970       (371     (9.3

o/w: available for sale

     3,542       3,864       (322     (8.3

Other financial assets

     23       46       (22     (48.9

Other assets

     3,526       3,515       12       0.3  

Total assets

     99,087       96,018       3,069       3.2  

Customer deposits

     35,823       34,148       1,675       4.9  

Central banks and credit institutions

     21,920       21,718       201       0.9  

Debt securities issued

     27,234       27,099       135       0.5  

Other financial liabilities

     895       819       76       9.3  

Other liabilities

     3,780       3,493       287       8.2  

Total liabilities

     89,652       87,278       2,374       2.7  

Total equity

     9,435       8,740       695       7.9  

Other managed and marketed customer funds

     8       7       0       2.9  

Mutual funds

     2       2       (0     (11.4

Pension funds

     6       6       0       7.3  

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     89,003       84,707       4,296       5.1  

Funds (customer deposits w/o repos + mutual funds)

     35,777       34,150       1,627       4.8  

(*).- In 9M’17, integration costs. In 9M’16, capital gains from the disposal of the stake in Visa Europe.


Table of Contents

LOGO

 

Santander Consumer Finance

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     817       836       882       866       886       878       900  

Net fee income

     231       229       219       184       231       220       223  

Gains (losses) on financial transactions

     (1     (5     (6     (2     (2     2       (1

Other operating income

     5       (6     13       10       (1     (0     15  

Gross income

     1,052       1,055       1,108       1,058       1,114       1,100       1,137  

Operating expenses

     (486     (469     (468     (486     (501     (486     (485

General administrative expenses

     (438     (427     (422     (436     (457     (441     (440

Personnel

     (203     (201     (202     (206     (209     (213     (206

Other general administrative expenses

     (235     (225     (220     (231     (248     (228     (234

Depreciation and amortisation

     (48     (43     (45     (49     (44     (45     (45

Net operating income

     566       585       640       572       614       615       652  

Net loan-loss provisions

     (115     (70     (116     (87     (61     (57     (90

Other income

     (39     (42     (36     (52     (37     (35     (30

Underlying profit before taxes

     413       473       488       433       516       523       532  

Tax on profit

     (118     (148     (142     (115     (148     (141     (161

Underlying profit from continuing operations

     295       325       346       319       368       382       371  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     295       325       346       319       368       382       371  

Minority interests

     42       43       55       50       56       62       61  

Underlying attributable profit to the Group

     253       283       292       269       312       320       310  

Net capital gains and provisions*

     —         26       (0     (0     —         —         (85

Attributable profit to the Group

     253       308       291       268       312       320       225  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     76,206       79,550       82,028       84,855       84,156       86,583       86,595  

Cash, central banks and credit institutions

     5,875       6,076       6,459       7,091       6,499       4,617       5,342  

Debt securities

     3,588       3,617       3,970       3,908       3,746       3,542       3,599  

o/w: available for sale

     3,586       3,511       3,864       3,804       3,745       3,494       3,542  

Other financial assets

     67       46       46       38       32       31       23  

Other assets

     3,470       3,642       3,515       3,323       3,408       3,505       3,526  

Total assets

     89,206       92,932       96,018       99,214       97,842       98,278       99,087  

Customer deposits

     33,176       32,985       34,148       34,939       35,522       35,581       35,823  

Central banks and credit institutions

     20,698       22,256       21,718       23,260       20,416       20,278       21,920  

Debt securities issued

     22,428       25,375       27,099       27,760       28,846       28,796       27,234  

Other financial liabilities

     601       796       819       870       826       987       895  

Other liabilities

     3,161       3,295       3,493       3,275       3,386       3,475       3,780  

Total liabilities

     80,063       84,707       87,278       90,104       88,996       89,117       89,652  

Total equity

     9,142       8,224       8,740       9,109       8,846       9,161       9,435  

Other managed and marketed customer funds

     7       7       7       7       7       7       8  

Mutual funds

     2       2       2       2       2       2       2  

Pension funds

     5       5       6       6       6       6       6  

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     79,103       82,239       84,707       87,416       86,625       89,054       89,003  

Funds (customer deposits w/o repos + mutual funds)

     33,178       32,987       34,150       34,941       35,523       35,533       35,777  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe. In 3Q’17, integration costs


Table of Contents

LOGO

 

Poland

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     685       612       73       11.9  

Net fee income

     327       299       28       9.3  

Gains (losses) on financial transactions

     39       69       (31     (44.2

Other operating income

     (8     6       (14     —    

Gross income

     1,042       985       56       5.7  

Operating expenses

     (446     (440     (6     1.3  

General administrative expenses

     (402     (397     (5     1.4  

Personnel

     (237     (227     (10     4.6  

Other general administrative expenses

     (166     (170     5       (2.9

Depreciation and amortisation

     (43     (43     (0     0.3  

Net operating income

     596       545       51       9.3  

Net loan-loss provisions

     (97     (110     13       (11.9

Other income

     (78     (57     (21     36.2  

Underlying profit before taxes

     421       378       43       11.4  

Tax on profit

     (105     (83     (23     27.6  

Underlying profit from continuing operations

     316       296       20       6.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     316       296       20       6.9  

Minority interests

     98       87       10       11.6  

Underlying attributable profit to the Group

     219       208       10       4.9  

Net capital gains and provisions*

     —         29       (29     (100.0

Attributable profit to the Group

     219       238       (19     (8.0
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     21,486       20,226       1,260       6.2  

Cash, central banks and credit institutions

     1,845       1,685       160       9.5  

Debt securities

     5,954       5,597       357       6.4  

o/w: available for sale

     5,536       4,998       538       10.8  

Other financial assets

     574       539       35       6.5  

Other assets

     919       941       (22     (2.4

Total assets

     30,778       28,987       1,790       6.2  

Customer deposits

     23,166       22,000       1,165       5.3  

Central banks and credit institutions

     977       753       224       29.8  

Debt securities issued

     704       505       198       39.2  

Other financial liabilities

     536       550       (14     (2.5

Other liabilities

     719       869       (150     (17.3

Total liabilities

     26,102       24,678       1,424       5.8  

Total equity

     4,676       4,310       366       8.5  

Other managed and marketed customer funds

     3,794       3,351       443       13.2  

Mutual funds

     3,699       3,245       453       14.0  

Pension funds

     —         —         —         —    

Managed portfolios

     96       106       (10     (9.8

Pro memoria:

        

Gross customer loans w/o repos

     22,226       21,092       1,134       5.4  

Funds (customer deposits w/o repos + mutual funds)

     26,824       25,246       1,578       6.3  

Ratios (%) and other data

        

Underlying RoTE

     11.43       11.84       (0.41 p.  

Efficiency ratio (with amortisations)

     42.8       44.7       (1.88 p.  

NPL ratio

     4.70       5.71       (1.01 p.  

Coverage ratio

     67.6       68.9       (1.30 p.  

Number of employees

     11,691       11,781       (90     (0.8

Number of branches

     592       658       (66     (10.0

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     197       200       215       222       218       231       236  

Net fee income

     96       97       106       101       101       112       114  

Gains (losses) on financial transactions

     25       30       14       14       16       10       13  

Other operating income

     (6     17       (5     (8     (13     10       (5

Gross income

     311       345       330       329       321       363       358  

Operating expenses

     (145     (146     (149     (139     (146     (150     (149

General administrative expenses

     (131     (132     (134     (124     (132     (136     (134

Personnel

     (74     (75     (77     (76     (77     (80     (80

Other general administrative expenses

     (57     (56     (57     (48     (55     (56     (55

Depreciation and amortisation

     (14     (14     (15     (15     (14     (15     (15

Net operating income

     166       199       181       190       175       212       209  

Net loan-loss provisions

     (33     (34     (43     (35     (27     (34     (36

Other income

     (22     (29     (6     (25     (23     (27     (28

Underlying profit before taxes

     111       136       132       129       125       152       144  

Tax on profit

     (23     (28     (32     (38     (39     (33     (34

Underlying profit from continuing operations

     88       108       100       91       86       120       110  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     88       108       100       91       86       120       110  

Minority interests

     24       33       31       28       27       37       34  

Underlying attributable profit to the Group

     64       75       69       63       59       83       76  

Net capital gains and provisions*

     —         29       —         —         —         —         —    

Attributable profit to the Group

     64       104       69       63       59       83       76  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     19,616       19,524       20,226       19,979       21,174       21,429       21,486  

Cash, central banks and credit institutions

     1,268       1,952       1,685       2,021       1,860       1,595       1,845  

Debt securities

     6,011       5,362       5,597       6,301       5,824       6,634       5,954  

o/w: available for sale

     5,246       4,502       4,998       5,774       5,390       5,440       5,536  

Other financial assets

     680       599       539       537       564       570       574  

Other assets

     975       945       941       941       953       925       919  

Total assets

     28,549       28,382       28,987       29,779       30,375       31,153       30,778  

Customer deposits

     21,329       21,136       22,000       22,780       22,981       23,789       23,166  

Central banks and credit institutions

     670       1,030       753       824       778       773       977  

Debt securities issued

     547       528       505       504       608       744       704  

Other financial liabilities

     601       597       550       511       538       478       536  

Other liabilities

     915       988       869       917       878       750       719  

Total liabilities

     24,061       24,279       24,678       25,537       25,781       26,535       26,102  

Total equity

     4,488       4,103       4,310       4,243       4,594       4,618       4,676  

Other managed and marketed customer funds

     3,249       3,146       3,351       3,202       3,482       3,684       3,794  

Mutual funds

     3,158       3,047       3,245       3,118       3,398       3,598       3,699  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     91       99       106       84       84       86       96  

Pro memoria:

              

Gross customer loans w/o repos

     20,467       20,342       21,092       20,697       21,903       22,158       22,226  

Funds (customer deposits w/o repos + mutual funds)

     24,487       24,182       25,246       25,898       26,379       26,727       26,824  

Other information

              

NPL ratio

     5.93       5.84       5.71       5.42       5.20       4.66       4.70  

Coverage ratio

     67.0       65.8       68.9       61.0       61.2       67.5       67.6  

Cost of credit

     0.82       0.75       0.76       0.70       0.66       0.65       0.61  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     685       625       60       9.5  

Net fee income

     327       305       21       7.0  

Gains (losses) on financial transactions

     39       71       (32     (45.4

Other operating income

     (8     6       (14     —    

Gross income

     1,042       1,007       35       3.5  

Operating expenses

     (446     (450     4       (0.9

General administrative expenses

     (402     (406     3       (0.8

Personnel

     (237     (232     (5     2.4  

Other general administrative expenses

     (166     (174     9       (4.9

Depreciation and amortisation

     (43     (44     1       (1.8

Net operating income

     596       557       39       7.0  

Net loan-loss provisions

     (97     (112     15       (13.7

Other income

     (78     (58     (19     33.3  

Underlying profit before taxes

     421       387       35       9.0  

Tax on profit

     (105     (84     (21     24.9  

Underlying profit from continuing operations

     316       302       14       4.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     316       302       14       4.6  

Minority interests

     98       89       8       9.2  

Underlying attributable profit to the Group

     219       213       6       2.7  

Net capital gains and provisions*

     —         30       (30     (100.0

Attributable profit to the Group

     219       243       (24     (10.0
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     21,486       20,296       1,190       5.9  

Cash, central banks and credit institutions

     1,845       1,691       154       9.1  

Debt securities

     5,954       5,616       337       6.0  

o/w: available for sale

     5,536       5,015       521       10.4  

Other financial assets

     574       541       33       6.2  

Other assets

     919       944       (25     (2.7

Total assets

     30,778       29,088       1,689       5.8  

Customer deposits

     23,166       22,077       1,089       4.9  

Central banks and credit institutions

     977       756       222       29.4  

Debt securities issued

     704       507       197       38.8  

Other financial liabilities

     536       552       (16     (2.8

Other liabilities

     719       872       (153     (17.6

Total liabilities

     26,102       24,764       1,338       5.4  

Total equity

     4,676       4,325       351       8.1  

Other managed and marketed customer funds

     3,794       3,363       431       12.8  

Mutual funds

     3,699       3,257       442       13.6  

Pension funds

     —         —         —         —    

Managed portfolios

     96       106       (11     (10.1

Pro memoria:

        

Gross customer loans w/o repos

     22,226       21,166       1,061       5.0  

Funds (customer deposits w/o repos + mutual funds)

     26,824       25,334       1,490       5.9  

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     201       205       218       228       220       229       235  

Net fee income

     98       100       108       104       102       111       114  

Gains (losses) on financial transactions

     25       31       15       15       16       10       13  

Other operating income

     (6     18       (5     (8     (13     10       (5

Gross income

     318       353       335       338       325       359       358  

Operating expenses

     (148     (150     (152     (143     (148     (149     (149

General administrative expenses

     (134     (135     (136     (127     (134     (134     (134

Personnel

     (76     (77     (78     (78     (78     (79     (80

Other general administrative expenses

     (58     (58     (58     (50     (56     (55     (55

Depreciation and amortisation

     (14     (14     (15     (15     (14     (14     (15

Net operating income

     170       204       184       195       177       211       208  

Net loan-loss provisions

     (34     (35     (44     (36     (27     (33     (36

Other income

     (23     (30     (6     (26     (24     (26     (28

Underlying profit before taxes

     113       139       134       133       126       151       144  

Tax on profit

     (23     (29     (32     (39     (39     (32     (34

Underlying profit from continuing operations

     90       110       102       94       87       119       110  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     90       110       102       94       87       119       110  

Minority interests

     24       34       31       29       27       36       34  

Underlying attributable profit to the Group

     66       77       70       65       60       82       76  

Net capital gains and provisions*

     —         30       (0     0       —         —         —    

Attributable profit to the Group

     66       107       70       65       60       82       76  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     19,404       20,123       20,296       20,472       20,792       21,039       21,486  

Cash, central banks and credit institutions

     1,254       2,011       1,691       2,071       1,827       1,566       1,845  

Debt securities

     5,946       5,527       5,616       6,457       5,719       6,513       5,954  

o/w: available for sale

     5,189       4,640       5,015       5,917       5,292       5,341       5,536  

Other financial assets

     673       617       541       550       554       560       574  

Other assets

     964       974       944       964       935       908       919  

Total assets

     28,240       29,253       29,088       30,513       29,827       30,586       30,778  

Customer deposits

     21,098       21,784       22,077       23,342       22,566       23,357       23,166  

Central banks and credit institutions

     662       1,061       756       844       764       759       977  

Debt securities issued

     541       544       507       517       597       731       704  

Other financial liabilities

     595       615       552       523       528       470       536  

Other liabilities

     905       1,019       872       940       862       736       719  

Total liabilities

     23,801       25,024       24,764       26,166       25,316       26,053       26,102  

Total equity

     4,439       4,229       4,325       4,347       4,511       4,534       4,676  

Other managed and marketed customer funds

     3,214       3,243       3,363       3,281       3,419       3,617       3,794  

Mutual funds

     3,124       3,140       3,257       3,195       3,337       3,533       3,699  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     90       102       106       86       82       84       96  

Pro memoria:

              

Gross customer loans w/o repos

     20,245       20,966       21,166       21,207       21,508       21,754       22,226  

Funds (customer deposits w/o repos + mutual funds)

     24,222       24,924       25,334       26,537       25,902       26,241       26,824  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

PLN million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     2,920       2,665       255       9.5  

Net fee income

     1,392       1,301       91       7.0  

Gains (losses) on financial transactions

     164       301       (137     (45.4

Other operating income

     (34     26       (60     —    

Gross income

     4,442       4,293       149       3.5  

Operating expenses

     (1,900     (1,917     17       (0.9

General administrative expenses

     (1,716     (1,730     13       (0.8

Personnel

     (1,010     (987     (23     2.4  

Other general administrative expenses

     (706     (743     37       (4.9

Depreciation and amortisation

     (184     (188     3       (1.8

Net operating income

     2,542       2,376       166       7.0  

Net loan-loss provisions

     (413     (479     66       (13.7

Other income

     (332     (249     (83     33.3  

Underlying profit before taxes

     1,797       1,648       149       9.0  

Tax on profit

     (449     (360     (89     24.9  

Underlying profit from continuing operations

     1,348       1,289       59       4.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,348       1,289       59       4.6  

Minority interests

     416       381       35       9.2  

Underlying attributable profit to the Group

     932       908       24       2.7  

Net capital gains and provisions*

     —         128       (128     (100.0

Attributable profit to the Group

     932       1,036       (104     (10.0
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     92,480       87,359       5,122       5.9  

Cash, central banks and credit institutions

     7,942       7,277       664       9.1  

Debt securities

     25,625       24,174       1,451       6.0  

o/w: available for sale

     23,829       21,586       2,242       10.4  

Other financial assets

     2,472       2,328       143       6.2  

Other assets

     3,955       4,064       (109     (2.7

Total assets

     132,474       125,202       7,272       5.8  

Customer deposits

     99,710       95,025       4,685       4.9  

Central banks and credit institutions

     4,207       3,253       955       29.4  

Debt securities issued

     3,029       2,183       846       38.8  

Other financial liabilities

     2,306       2,374       (68     (2.8

Other liabilities

     3,095       3,754       (659     (17.6

Total liabilities

     112,348       106,589       5,759       5.4  

Total equity

     20,126       18,614       1,512       8.1  

Other managed and marketed customer funds

     16,331       14,475       1,856       12.8  

Mutual funds

     15,920       14,018       1,902       13.6  

Pension funds

     —         —         —         —    

Managed portfolios

     411       457       (46     (10.1

Pro memoria:

        

Gross customer loans w/o repos

     95,667       91,102       4,565       5.0  

Funds (customer deposits w/o repos + mutual funds)

     115,457       109,042       6,415       5.9  

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Poland

PLN million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     858       876       931       971       940       976       1,004  

Net fee income

     418       425       459       442       435       473       485  

Gains (losses) on financial transactions

     108       130       62       63       67       41       56  

Other operating income

     (27     76       (23     (35     (56     42       (21

Gross income

     1,357       1,507       1,430       1,440       1,386       1,532       1,525  

Operating expenses

     (632     (638     (647     (609     (630     (634     (636

General administrative expenses

     (572     (576     (581     (544     (571     (573     (572

Personnel

     (324     (330     (334     (332     (333     (338     (339

Other general administrative expenses

     (249     (247     (247     (211     (238     (235     (233

Depreciation and amortisation

     (60     (62     (66     (66     (59     (61     (63

Net operating income

     724       869       783       831       756       898       889  

Net loan-loss provisions

     (144     (149     (186     (153     (116     (142     (155

Other income

     (97     (126     (25     (111     (100     (112     (119

Underlying profit before taxes

     483       593       573       566       539       644       614  

Tax on profit

     (99     (122     (138     (167     (167     (138     (144

Underlying profit from continuing operations

     384       471       434       399       372       506       470  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     384       471       434       399       372       506       470  

Minority interests

     103       144       134       122       115       155       145  

Underlying attributable profit to the Group

     281       327       300       277       257       351       324  

Net capital gains and provisions*

     —         128       (0     0       —         —         —    

Attributable profit to the Group

     281       455       300       277       257       351       324  
   
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     83,517       86,614       87,359       88,115       89,492       90,557       92,480  

Cash, central banks and credit institutions

     5,397       8,657       7,277       8,912       7,862       6,740       7,942  

Debt securities

     25,592       23,788       24,174       27,791       24,615       28,033       25,625  

o/w: available for sale

     22,334       19,972       21,586       25,467       22,779       22,987       23,829  

Other financial assets

     2,895       2,655       2,328       2,367       2,385       2,411       2,472  

Other assets

     4,150       4,193       4,064       4,151       4,027       3,909       3,955  

Total assets

     121,551       125,909       125,202       131,336       128,380       131,650       132,474  

Customer deposits

     90,810       93,761       95,025       100,469       97,128       100,532       99,710  

Central banks and credit institutions

     2,851       4,569       3,253       3,634       3,287       3,268       4,207  

Debt securities issued

     2,329       2,343       2,183       2,224       2,569       3,145       3,029  

Other financial liabilities

     2,560       2,649       2,374       2,253       2,273       2,021       2,306  

Other liabilities

     3,894       4,385       3,754       4,045       3,709       3,169       3,095  

Total liabilities

     102,443       107,707       106,589       112,625       108,965       112,136       112,348  

Total equity

     19,107       18,202       18,614       18,711       19,415       19,514       20,126  

Other managed and marketed customer funds

     13,833       13,957       14,475       14,121       14,716       15,569       16,331  

Mutual funds

     13,445       13,516       14,018       13,752       14,362       15,206       15,920  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     389       441       457       370       354       363       411  

Pro memoria:

              

Gross customer loans w/o repos

     87,139       90,241       91,102       91,280       92,574       93,636       95,667  

Funds (customer deposits w/o repos + mutual funds)

     104,255       107,278       109,042       114,220       111,490       112,945       115,457  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

Portugal (Ex-Popular)

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     516       551       (35     (6.4

Net fee income

     257       245       12       4.9  

Gains (losses) on financial transactions

     76       73       3       3.9  

Other operating income

     16       36       (21     (56.9

Gross income

     864       905       (41     (4.5

Operating expenses

     (412     (445     34       (7.5

General administrative expenses

     (383     (418     34       (8.2

Personnel

     (246     (256     9       (3.7

Other general administrative expenses

     (137     (162     25       (15.3

Depreciation and amortisation

     (28     (28     (1     2.4  

Net operating income

     452       459       (7     (1.6

Net loan-loss provisions

     (0     (44     44       (99.8

Other income

     (34     (29     (5     17.1  

Underlying profit before taxes

     418       386       32       8.2  

Tax on profit

     (80     (91     11       (11.8

Underlying profit from continuing operations

     338       295       43       14.4  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     338       295       43       14.4  

Minority interests

     2       2       (0     (15.3

Underlying attributable profit to the Group

     336       293       43       14.6  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     336       293       43       14.6  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     29,846       27,595       2,252       8.2  

Cash, central banks and credit institutions

     4,981       3,347       1,634       48.8  

Debt securities

     10,071       11,865       (1,794     (15.1

o/w: available for sale

     3,931       5,773       (1,841     (31.9

Other financial assets

     1,601       1,850       (249     (13.5

Other assets

     1,780       1,780       0       0.0  

Total assets

     48,279       46,436       1,843       4.0  

Customer deposits

     30,221       30,374       (153     (0.5

Central banks and credit institutions

     8,713       7,415       1,299       17.5  

Debt securities issued

     4,493       4,221       272       6.4  

Other financial liabilities

     316       344       (28     (8.2

Other liabilities

     886       744       142       19.1  

Total liabilities

     44,630       43,098       1,531       3.6  

Total equity

     3,649       3,338       311       9.3  

Other managed and marketed customer funds

     3,200       2,655       545       20.5  

Mutual funds

     1,795       1,356       439       32.4  

Pension funds

     943       900       44       4.8  

Managed portfolios

     461       400       62       15.5  

Pro memoria:

        

Gross customer loans w/o repos

     31,190       29,260       1,931       6.6  

Funds (customer deposits w/o repos + mutual funds)

     32,017       31,730       286       0.9  

Ratios (%) and other data

        

Underlying RoTE

     13.18       13.07       0.11 p.    

Efficiency ratio (with amortisations)

     47.7       49.2       (1.55 p.  

NPL ratio

     6.93       9.40       (2.47 p.  

Coverage ratio

     60.4       57.8       2.60 p.    

Number of employees

     6,022       6,393       (371     (5.8

Number of branches

     587       727       (140     (19.3


Table of Contents

LOGO

 

Portugal (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     183       188       180       182       172       167       178  

Net fee income

     90       74       80       69       89       83       85  

Gains (losses) on financial transactions

     54       15       4       39       34       10       32  

Other operating income

     10       4       23       14       (1     6       11  

Gross income

     337       281       287       304       294       265       305  

Operating expenses

     (154     (149     (142     (143     (139     (137     (137

General administrative expenses

     (145     (140     (133     (133     (129     (127     (127

Personnel

     (88     (88     (80     (83     (83     (82     (81

Other general administrative expenses

     (57     (52     (52     (50     (46     (45     (46

Depreciation and amortisation

     (9     (9     (9     (10     (10     (9     (9

Net operating income

     183       132       145       161       155       128       168  

Net loan-loss provisions

     (22     (6     (16     (9     10       6       (16

Other income

     (2     (21     (5     (5     (14     (9     (11

Underlying profit before taxes

     158       104       124       146       151       125       142  

Tax on profit

     (37     (24     (31     (40     (25     (17     (38

Underlying profit from continuing operations

     122       81       93       106       126       108       104  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     122       81       93       106       126       108       104  

Minority interests

     1       1       1       1       1       0       1  

Underlying attributable profit to the Group

     121       80       92       106       125       107       103  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     121       80       92       106       125       107       103  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     27,655       27,889       27,595       27,328       27,215       27,405       29,846  

Cash, central banks and credit institutions

     4,198       3,535       3,347       2,459       3,544       4,241       4,981  

Debt securities

     11,915       11,835       11,865       11,622       10,786       10,968       10,071  

o/w: available for sale

     6,055       5,851       5,773       5,683       4,538       4,703       3,931  

Other financial assets

     1,886       1,890       1,850       1,667       1,612       1,575       1,601  

Other assets

     1,992       1,734       1,780       1,745       1,945       1,800       1,780  

Total assets

     47,647       46,883       46,436       44,820       45,102       45,988       48,279  

Customer deposits

     29,146       29,964       30,374       30,002       29,784       30,193       30,221  

Central banks and credit institutions

     9,643       8,164       7,415       6,743       7,256       7,657       8,713  

Debt securities issued

     4,700       4,488       4,221       3,805       3,628       3,574       4,493  

Other financial liabilities

     360       312       344       349       325       330       316  

Other liabilities

     864       791       744       590       704       783       886  

Total liabilities

     44,713       43,718       43,098       41,489       41,697       42,537       44,630  

Total equity

     2,933       3,165       3,338       3,331       3,405       3,451       3,649  

Other managed and marketed customer funds

     2,745       2,686       2,655       2,770       2,886       3,056       3,200  

Mutual funds

     1,444       1,389       1,356       1,435       1,513       1,664       1,795  

Pension funds

     902       894       900       933       942       938       943  

Managed portfolios

     399       403       400       402       431       454       461  

Pro memoria:

              

Gross customer loans w/o repos

     30,018       29,918       29,260       29,030       28,770       28,770       31,190  

Funds (customer deposits w/o repos + mutual funds)

     30,589       31,353       31,730       31,438       31,297       31,857       32,017  

Other information

              

NPL ratio

     8.55       10.46       9.40       8.81       8.47       7.67       6.93  

Coverage ratio

     87.7       61.9       57.8       63.7       61.7       59.8       60.4  

Cost of credit

     0.28       0.21       0.17       0.18       0.07       0.03       0.03  


Table of Contents

LOGO

 

Spain’s real estate activity

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     (28     (35     7       (21.4

Net fee income

     1       1       1       91.4  

Gains (losses) on financial transactions

     0       (0     0       —    

Other operating income

     15       58       (43     (73.7

Gross income

     (11     23       (34     —    

Operating expenses

     (149     (162     13       (8.2

General administrative expenses

     (142     (154     12       (7.5

Personnel

     (30     (41     10       (25.6

Other general administrative expenses

     (112     (113     1       (0.9

Depreciation and amortisation

     (7     (8     2       (21.4

Net operating income

     (160     (139     (21     15.1  

Net loan-loss provisions

     (62     (115     53       (46.1

Other income

     (113     (48     (65     135.9  

Underlying profit before taxes

     (335     (302     (34     11.1  

Tax on profit

     101       90       11       12.2  

Underlying profit from continuing operations

     (235     (212     (23     10.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     (235     (212     (23     10.6  

Minority interests

     (15     5       (19     —    

Underlying attributable profit to the Group

     (220     (217     (3     1.5  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     (220     (217     (3     1.5  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     1,162       1,932       (770     (39.9

Cash, central banks and credit institutions

     1,013       985       28       2.9  

Debt securities

     239       242       (4     (1.6

o/w: available for sale

     —         —         —         —    

Other financial assets

     358       466       (108     (23.2

Other assets

     7,605       11,988       (4,384     (36.6

Total assets

     10,376       15,613       (5,237     (33.5

Customer deposits

     45       105       (59     (56.9

Central banks and credit institutions

     6,290       8,473       (2,183     (25.8

Debt securities issued

     —         696       (696     (100.0

Other financial liabilities

     35       86       (51     (59.2

Other liabilities

     258       579       (322     (55.5

Total liabilities

     6,628       9,939       (3,311     (33.3

Total equity

     3,748       5,674       (1,926     (33.9

Other managed and marketed customer funds

     4       30       (26     (87.1

Mutual funds

     4       30       (26     (87.3

Pension funds

     0       0       0       1.4  

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     2,345       4,825       (2,480     (51.4

Funds (customer deposits w/o repos + mutual funds)

     49       134       (85     (63.6


Table of Contents

LOGO

 

Spain’s real estate activity

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     (12     (10     (13     (8     (8     (10     (9

Net fee income

     0       (0     0       0       1       0       0  

Gains (losses) on financial transactions

     0       (1     (0     9       (0     0       0  

Other operating income

     10       22       26       14       6       2       7  

Gross income

     (1     11       13       16       (1     (8     (2

Operating expenses

     (54     (54     (54     (48     (49     (51     (49

General administrative expenses

     (52     (51     (52     (46     (47     (48     (47

Personnel

     (14     (14     (13     (9     (10     (10     (10

Other general administrative expenses

     (38     (37     (38     (37     (37     (38     (37

Depreciation and amortisation

     (3     (3     (3     (3     (2     (2     (2

Net operating income

     (55     (42     (42     (33     (50     (58     (51

Net loan-loss provisions

     (25     (51     (38     (52     (21     (26     (15

Other income

     (11     (25     (12     (74     (44     (23     (46

Underlying profit before taxes

     (92     (118     (92     (159     (115     (108     (112

Tax on profit

     27       35       28       48       35       32       34  

Underlying profit from continuing operations

     (65     (83     (65     (111     (81     (76     (79

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     (65     (83     (65     (111     (81     (76     (79

Minority interests

     (1     (2     8       (2     (11     (2     (2

Underlying attributable profit to the Group

     (63     (81     (72     (109     (70     (74     (76

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     (63     (81     (72     (109     (70     (74     (76
   
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     2,551       2,302       1,932       1,990       1,629       1,316       1,162  

Cash, central banks and credit institutions

     724       998       985       1,390       827       870       1,013  

Debt securities

     603       242       242       239       240       226       239  

o/w: available for sale

     —         —         —         —         —         —         —    

Other financial assets

     102       463       466       423       423       423       358  

Other assets

     11,994       12,018       11,988       6,949       7,108       7,083       7,605  

Total assets

     15,974       16,024       15,613       10,991       10,227       9,918       10,376  

Customer deposits

     110       114       105       68       56       55       45  

Central banks and credit institutions

     9,377       8,684       8,473       7,262       6,526       5,997       6,290  

Debt securities issued

     —         646       696       —         —         —         —    

Other financial liabilities

     77       87       86       35       34       30       35  

Other liabilities

     577       573       579       229       213       252       258  

Total liabilities

     10,141       10,104       9,939       7,595       6,829       6,334       6,628  

Total equity

     5,833       5,919       5,674       3,397       3,398       3,584       3,748  

Other managed and marketed customer funds

     35       34       30       31       4       4       4  

Mutual funds

     35       33       30       31       4       4       4  

Pension funds

     1       1       0       0       0       0       0  

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     5,887       5,432       4,825       4,230       3,680       2,719       2,345  

Funds (customer deposits w/o repos + mutual funds)

     145       147       134       100       60       59       49  


Table of Contents

LOGO

 

United Kingdom

€ million

 

                        Change  
     9M ‘17     9M ‘16            Amount     %  

Income statement

           

Net interest income

     3,315       3,333          (18     (0.5

Net fee income

     760       797          (37     (4.6

Gains (losses) on financial transactions

     252       228          25       10.8  

Other operating income

     45       34          11       32.7  

Gross income

     4,372       4,391          (19     (0.4

Operating expenses

     (2,140     (2,284        143       (6.3

General administrative expenses

     (1,887     (2,052        165       (8.0

Personnel

     (1,019     (1,075        57       (5.3

Other general administrative expenses

     (869     (977        108       (11.1

Depreciation and amortisation

     (253     (231        (22     9.3  

Net operating income

     2,232       2,107          125       5.9  

Net loan-loss provisions

     (123     (119        (4     3.7  

Other income

     (365     (215        (150     69.5  

Underlying profit before taxes

     1,744       1,773          (29     (1.7

Tax on profit

     (525     (540        15       (2.8

Underlying profit from continuing operations

     1,219       1,233          (14     (1.1

Net profit from discontinued operations

     —         —            —         —    

Underlying consolidated profit

     1,219       1,233          (14     (1.1

Minority interests

     18       27          (9     (32.7

Underlying attributable profit to the Group

     1,201       1,207          (5     (0.4

Net capital gains and provisions*

     —         107          (107     (100.0

Attributable profit to the Group

     1,201       1,313          (112     (8.5
           
                        Change  
     30.09.17     30.09.16            Amount     %  

Balance sheet

           

Customer loans

     246,896       250,294          (3,398     (1.4

Cash, central banks and credit institutions

     52,780       33,754          19,026       56.4  

Debt securities

     25,891       26,315          (424     (1.6

o/w: available for sale

     10,383       11,995          (1,612     (13.4

Other financial assets

     23,052       30,168          (7,115     (23.6

Other assets

     10,229       13,234          (3,005     (22.7

Total assets

     358,847       353,764          5,083       1.4  

Customer deposits

     227,292       203,785          23,507       11.5  

Central banks and credit institutions

     27,926       22,305          5,621       25.2  

Debt securities issued

     60,784       73,204          (12,421     (17.0

Other financial liabilities

     21,982       31,949          (9,967     (31.2

Other liabilities

     4,195       6,167          (1,972     (32.0

Total liabilities

     342,179       337,410                4,769       1.4  

Total equity

     16,669       16,355          314       1.9  

Other managed and marketed customer funds

     8,474       8,544          (69     (0.8

Mutual funds

     8,360       8,426          (67     (0.8

Pension funds

     —         —            —         —    

Managed portfolios

     115       117          (2     (2.1

Pro memoria:

           

Gross customer loans w/o repos

     235,704       241,752          (6,048     (2.5

Funds (customer deposits w/o repos + mutual funds)

     207,861       206,256          1,605       0.8  

Ratios (%) and other data

           

Underlying RoTE

     10.94       9.92          1.02 p.    

Efficiency ratio (with amortisations)

     49.0       52.0          (3.06 p.  

NPL ratio

     1.32       1.47          (0.15 p.  

Coverage ratio

     31.5       36.0          (4.50 p.  

Number of employees

     25,722       25,840          (118     (0.5

Number of branches

     820       844          (24     (2.8

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,154       1,136       1,043       1,072       1,096       1,149       1,071  

Net fee income

     280       258       259       235       254       260       246  

Gains (losses) on financial transactions

     68       95       64       91       71       118       63  

Other operating income

     11       12       11       27       12       16       17  

Gross income

     1,513       1,501       1,377       1,425       1,432       1,544       1,397  

Operating expenses

     (794     (788     (703     (683     (723     (723     (694

General administrative expenses

     (718     (705     (630     (604     (644     (635     (608

Personnel

     (371     (358     (346     (343     (344     (344     (331

Other general administrative expenses

     (346     (346     (284     (261     (300     (292     (277

Depreciation and amortisation

     (76     (83     (73     (79     (79     (88     (86

Net operating income

     719       713       675       742       709       821       703  

Net loan-loss provisions

     (7     (68     (44     61       (15     (42     (66

Other income

     (59     (71     (85     (124     (105     (171     (89

Underlying profit before taxes

     654       574       545       679       588       608       547  

Tax on profit

     (192     (173     (175     (196     (165     (195     (165

Underlying profit from continuing operations

     462       401       370       483       423       414       382  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     462       401       370       483       423       414       382  

Minority interests

     9       11       7       9       7       6       5  

Underlying attributable profit to the Group

     453       390       364       474       416       408       377  

Net capital gains and provisions*

     —         107       —         (137     —         —         —    

Attributable profit to the Group

     453       497       364       338       416       408       377  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     267,628       259,852       250,294       251,250       253,322       246,759       246,896  

Cash, central banks and credit institutions

     37,563       36,307       33,754       36,643       34,186       39,572       52,780  

Debt securities

     20,068       20,620       26,315       28,045       27,859       25,742       25,891  

o/w: available for sale

     11,633       11,837       11,995       12,204       11,595       10,809       10,383  

Other financial assets

     28,670       32,832       30,168       26,819       25,582       25,489       23,052  

Other assets

     10,620       12,571       13,234       12,202       11,551       10,872       10,229  

Total assets

     364,549       362,184       353,764       354,960       352,499       348,434       358,847  

Customer deposits

     217,282       212,152       203,785       212,113       215,724       216,586       227,292  

Central banks and credit institutions

     15,210       20,933       22,305       21,590       21,971       24,047       27,926  

Debt securities issued

     76,614       72,556       73,204       71,108       66,375       63,418       60,784  

Other financial liabilities

     30,038       33,799       31,949       27,913       26,895       23,572       21,982  

Other liabilities

     6,142       6,120       6,167       5,221       5,230       4,373       4,195  

Total liabilities

     345,286       345,560       337,410       337,945       336,196       331,995       342,179  

Total equity

     19,264       16,623       16,355       17,014       16,303       16,439       16,669  

Other managed and marketed customer funds

     8,784       8,365       8,544       8,564       8,683       8,483       8,474  

Mutual funds

     8,661       8,246       8,426       8,447       8,566       8,370       8,360  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     124       119       117       118       117       114       115  

Pro memoria:

              

Gross customer loans w/o repos

     261,770       251,977       241,752       242,510       242,581       235,439       235,704  

Funds (customer deposits w/o repos + mutual funds)

     216,318       211,699       206,256       210,611       213,052       208,546       207,861  

Other information

              

NPL ratio

     1.49       1.47       1.47       1.41       1.31       1.23       1.32  

Coverage ratio

     36.5       36.5       36.0       32.9       33.8       32.6       31.5  

Cost of credit

     0.01       0.03       0.05       0.02       0.03       0.02       0.03  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

United Kingdom

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     3,315       3,061       254       8.3  

Net fee income

     760       732       28       3.9  

Gains (losses) on financial transactions

     252       209       43       20.6  

Other operating income

     45       31       14       44.5  

Gross income

     4,372       4,033       340       8.4  

Operating expenses

     (2,140     (2,097     (43     2.1  

General administrative expenses

     (1,887     (1,885     (3     0.1  

Personnel

     (1,019     (988     (31     3.2  

Other general administrative expenses

     (869     (897     29       (3.2

Depreciation and amortisation

     (253     (212     (40     19.0  

Net operating income

     2,232       1,935       297       15.3  

Net loan-loss provisions

     (123     (109     (14     12.9  

Other income

     (365     (198     (167     84.5  

Underlying profit before taxes

     1,744       1,628       115       7.1  

Tax on profit

     (525     (496     (29     5.8  

Underlying profit from continuing operations

     1,219       1,133       87       7.7  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,219       1,133       87       7.7  

Minority interests

     18       24       (7     (26.7

Underlying attributable profit to the Group

     1,201       1,108       93       8.4  

Net capital gains and provisions*

     —         98       (98     (100.0

Attributable profit to the Group

     1,201       1,206       (5     (0.4
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     246,896       244,404       2,491       1.0  

Cash, central banks and credit institutions

     52,780       32,960       19,820       60.1  

Debt securities

     25,891       25,695       195       0.8  

o/w: available for sale

     10,383       11,712       (1,330     (11.4

Other financial assets

     23,052       29,458       (6,406     (21.7

Other assets

     10,229       12,923       (2,694     (20.8

Total assets

     358,847       345,440       13,408       3.9  

Customer deposits

     227,292       198,990       28,303       14.2  

Central banks and credit institutions

     27,926       21,780       6,146       28.2  

Debt securities issued

     60,784       71,482       (10,698     (15.0

Other financial liabilities

     21,982       31,197       (9,215     (29.5

Other liabilities

     4,195       6,022       (1,826     (30.3

Total liabilities

     342,179       329,470       12,709       3.9  

Total equity

     16,669       15,970       699       4.4  

Other managed and marketed customer funds

     8,474       8,343       132       1.6  

Mutual funds

     8,360       8,228       132       1.6  

Pension funds

     —         —         —         —    

Managed portfolios

     115       114       0       0.3  

Pro memoria:

        

Gross customer loans w/o repos

     235,704       236,063       (359     (0.2

Funds (customer deposits w/o repos + mutual funds)

     207,861       201,402       6,459       3.2  

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,019       1,024       1,018       1,064       1,080       1,133       1,102  

Net fee income

     247       232       252       235       250       257       253  

Gains (losses) on financial transactions

     60       86       63       90       70       117       65  

Other operating income

     10       11       10       26       11       16       17  

Gross income

     1,336       1,353       1,344       1,414       1,411       1,523       1,438  

Operating expenses

     (701     (710     (687     (681     (713     (713     (714

General administrative expenses

     (634     (635     (616     (602     (635     (627     (626

Personnel

     (328     (323     (337     (341     (339     (339     (341

Other general administrative expenses

     (306     (312     (279     (262     (295     (288     (285

Depreciation and amortisation

     (67     (75     (71     (79     (78     (86     (88

Net operating income

     635       643       657       733       698       810       724  

Net loan-loss provisions

     (6     (61     (43     55       (15     (41     (67

Other income

     (52     (64     (82     (120     (103     (169     (93

Underlying profit before taxes

     578       518       533       668       580       600       564  

Tax on profit

     (169     (156     (170     (194     (163     (192     (170

Underlying profit from continuing operations

     408       362       362       474       417       408       394  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     408       362       362       474       417       408       394  

Minority interests

     8       10       7       9       7       6       6  

Underlying attributable profit to the Group

     400       352       356       466       410       402       389  

Net capital gains and provisions*

     —         95       3       (126     —         —         —    

Attributable profit to the Group

     400       447       359       340       410       402       389  
   
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     240,243       243,562       244,404       243,956       245,780       246,074       246,896  

Cash, central banks and credit institutions

     33,720       34,031       32,960       35,580       33,168       39,462       52,780  

Debt securities

     18,015       19,328       25,695       27,231       27,029       25,670       25,891  

o/w: available for sale

     10,443       11,095       11,712       11,850       11,249       10,779       10,383  

Other financial assets

     25,736       30,774       29,458       26,041       24,820       25,418       23,052  

Other assets

     9,533       11,783       12,923       11,847       11,207       10,842       10,229  

Total assets

     327,246       339,478       345,440       344,655       342,005       347,466       358,847  

Customer deposits

     195,048       198,852       198,990       205,955       209,302       215,984       227,292  

Central banks and credit institutions

     13,653       19,621       21,780       20,963       21,317       23,980       27,926  

Debt securities issued

     68,774       68,007       71,482       69,044       64,399       63,241       60,784  

Other financial liabilities

     26,964       31,680       31,197       27,103       26,095       23,506       21,982  

Other liabilities

     5,513       5,736       6,022       5,070       5,074       4,361       4,195  

Total liabilities

     309,954       323,897       329,470       328,134       326,187       331,073       342,179  

Total equity

     17,293       15,581       15,970       16,520       15,818       16,393       16,669  

Other managed and marketed customer funds

     7,886       7,841       8,343       8,315       8,425       8,460       8,474  

Mutual funds

     7,774       7,729       8,228       8,201       8,311       8,346       8,360  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     111       112       114       114       114       113       115  

Pro memoria:

              

Gross customer loans w/o repos

     234,984       236,181       236,063       235,469       235,359       234,785       235,704  

Funds (customer deposits w/o repos + mutual funds)

     194,182       198,427       201,402       204,497       206,709       207,967       207,861  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

United Kingdom

£ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     2,893       2,671       222       8.3  

Net fee income

     663       638       25       3.9  

Gains (losses) on financial transactions

     220       182       38       20.6  

Other operating income

     39       27       12       44.5  

Gross income

     3,815       3,519       296       8.4  

Operating expenses

     (1,867     (1,830     (38     2.1  

General administrative expenses

     (1,647     (1,645     (2     0.1  

Personnel

     (889     (862     (27     3.2  

Other general administrative expenses

     (758     (783     25       (3.2

Depreciation and amortisation

     (221     (185     (35     19.0  

Net operating income

     1,947       1,689       259       15.3  

Net loan-loss provisions

     (108     (95     (12     12.9  

Other income

     (318     (173     (146     84.5  

Underlying profit before taxes

     1,521       1,421       101       7.1  

Tax on profit

     (458     (433     (25     5.8  

Underlying profit from continuing operations

     1,064       988       76       7.7  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,064       988       76       7.7  

Minority interests

     16       21       (6     (26.7

Underlying attributable profit to the Group

     1,048       967       81       8.4  

Net capital gains and provisions*

     —         85       (85     (100.0

Attributable profit to the Group

     1,048       1,052       (4     (0.4
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     217,708       215,511       2,197       1.0  

Cash, central banks and credit institutions

     46,540       29,063       17,477       60.1  

Debt securities

     22,830       22,658       172       0.8  

o/w: available for sale

     9,155       10,328       (1,172     (11.4

Other financial assets

     20,327       25,975       (5,648     (21.7

Other assets

     9,020       11,395       (2,375     (20.8

Total assets

     316,425       304,602       11,823       3.9  

Customer deposits

     200,422       175,465       24,957       14.2  

Central banks and credit institutions

     24,624       19,205       5,419       28.2  

Debt securities issued

     53,598       63,031       (9,433     (15.0

Other financial liabilities

     19,383       27,509       (8,126     (29.5

Other liabilities

     3,699       5,310       (1,611     (30.3

Total liabilities

     301,727       290,520       11,207       3.9  

Total equity

     14,698       14,082       616       4.4  

Other managed and marketed customer funds

     7,473       7,356       116       1.6  

Mutual funds

     7,371       7,255       116       1.6  

Pension funds

     —         —         —         —    

Managed portfolios

     101       101       0       0.3  

Pro memoria:

        

Gross customer loans w/o repos

     207,839       208,156       (316     (0.2

Funds (customer deposits w/o repos + mutual funds)

     183,287       177,592       5,695       3.2  

(*).- In 9M’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.


Table of Contents

LOGO

 

United Kingdom

£ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     889       893       888       928       942       989       962  

Net fee income

     216       203       220       205       218       224       221  

Gains (losses) on financial transactions

     52       75       55       78       61       102       57  

Other operating income

     8       10       9       23       10       14       15  

Gross income

     1,166       1,180       1,172       1,234       1,231       1,329       1,255  

Operating expenses

     (611     (619     (599     (594     (622     (622     (623

General administrative expenses

     (553     (554     (537     (526     (554     (547     (546

Personnel

     (286     (282     (294     (297     (296     (296     (297

Other general administrative expenses

     (267     (272     (243     (228     (258     (251     (249

Depreciation and amortisation

     (59     (65     (62     (69     (68     (75     (77

Net operating income

     554       561       573       640       609       706       632  

Net loan-loss provisions

     (5     (53     (37     48       (13     (36     (59

Other income

     (45     (56     (71     (104     (90     (147     (81

Underlying profit before taxes

     504       452       465       583       506       524       492  

Tax on profit

     (148     (136     (149     (169     (142     (168     (148

Underlying profit from continuing operations

     356       316       316       414       364       356       344  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     356       316       316       414       364       356       344  

Minority interests

     7       8       6       7       6       5       5  

Underlying attributable profit to the Group

     349       307       311       407       358       351       339  

Net capital gains and provisions*

     —         83       2       (110     —         —         —    

Attributable profit to the Group

     349       390       313       297       358       351       339  
   
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     211,841       214,768       215,511       215,116       216,724       216,983       217,708  

Cash, central banks and credit institutions

     29,733       30,008       29,063       31,373       29,247       34,797       46,540  

Debt securities

     15,885       17,043       22,658       24,012       23,834       22,636       22,830  

o/w: available for sale

     9,208       9,783       10,328       10,449       9,919       9,505       9,155  

Other financial assets

     22,694       27,136       25,975       22,962       21,886       22,413       20,327  

Other assets

     8,406       10,390       11,395       10,447       9,882       9,560       9,020  

Total assets

     288,559       299,345       304,602       303,909       301,573       306,388       316,425  

Customer deposits

     171,990       175,343       175,465       181,607       184,559       190,450       200,422  

Central banks and credit institutions

     12,039       17,301       19,205       18,485       18,797       21,146       24,624  

Debt securities issued

     60,644       59,968       63,031       60,881       56,786       55,765       53,598  

Other financial liabilities

     23,777       27,935       27,509       23,899       23,010       20,727       19,383  

Other liabilities

     4,862       5,058       5,310       4,470       4,474       3,845       3,699  

Total liabilities

     273,311       285,606       290,520       289,342       287,626       291,933       301,727  

Total equity

     15,248       13,739       14,082       14,567       13,948       14,455       14,698  

Other managed and marketed customer funds

     6,953       6,914       7,356       7,332       7,429       7,460       7,473  

Mutual funds

     6,855       6,815       7,255       7,232       7,328       7,360       7,371  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     98       98       101       101       100       100       101  

Pro memoria:

              

Gross customer loans w/o repos

     207,204       208,259       208,156       207,632       207,535       207,028       207,839  

Funds (customer deposits w/o repos + mutual funds)

     171,226       174,969       177,592       180,321       182,272       183,381       183,287  

(*).- In 2Q’16, capital gains from the disposal of the stake in Visa Europe and restructuring costs.

In 4Q’16 PPI.


Table of Contents

LOGO

 

Latin America

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     11,939       9,640       2,299       23.8  

Net fee income

     4,121       3,263       858       26.3  

Gains (losses) on financial transactions

     810       660       150       22.8  

Other operating income

     53       9       44       497.3  

Gross income

     16,923       13,572       3,351       24.7  

Operating expenses

     (6,506     (5,544     (962     17.3  

General administrative expenses

     (5,893     (5,047     (847     16.8  

Personnel

     (3,262     (2,797     (465     16.6  

Other general administrative expenses

     (2,632     (2,249     (382     17.0  

Depreciation and amortisation

     (612     (497     (115     23.1  

Net operating income

     10,418       8,028       2,390       29.8  

Net loan-loss provisions

     (3,808     (3,582     (226     6.3  

Other income

     (1,086     (538     (548     101.8  

Underlying profit before taxes

     5,524       3,908       1,616       41.4  

Tax on profit

     (1,757     (1,028     (728     70.8  

Underlying profit from continuing operations

     3,767       2,879       888       30.8  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     3,767       2,879       888       30.8  

Minority interests

     598       456       142       31.2  

Underlying attributable profit to the Group

     3,169       2,424       746       30.8  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     3,169       2,424       746       30.8  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     149,263       142,414       6,849       4.8  

Cash, central banks and credit institutions

     55,825       63,831       (8,006     (12.5

Debt securities

     62,144       53,519       8,625       16.1  

o/w: available for sale

     35,628       29,094       6,535       22.5  

Other financial assets

     14,208       16,486       (2,278     (13.8

Other assets

     17,718       17,986       (267     (1.5

Total assets

     299,158       294,236       4,923       1.7  

Customer deposits

     146,529       133,436       13,093       9.8  

Central banks and credit institutions

     40,876       39,642       1,234       3.1  

Debt securities issued

     35,043       44,278       (9,235     (20.9

Other financial liabilities

     35,629       37,406       (1,777     (4.7

Other liabilities

     11,396       10,760       635       5.9  

Total liabilities

     269,473       265,523       3,950       1.5  

Total equity

     29,685       28,713       972       3.4  

Other managed and marketed customer funds

     85,561       79,125       6,435       8.1  

Mutual funds

     78,858       72,890       5,968       8.2  

Pension funds

     —         —         —         —    

Managed portfolios

     6,703       6,235       468       7.5  

Pro memoria:

        

Gross customer loans w/o repos

     154,722       148,690       6,032       4.1  

Funds (customer deposits w/o repos + mutual funds)

     202,638       175,579       27,059       15.4  

Ratios (%) and other data

        

Underlying RoTE

     17.77       15.29       2.48 p.    

Efficiency ratio (with amortisations)

     38.4       40.8       (2.41 p.  

NPL ratio

     4.45       4.94       (0.49 p.  

Coverage ratio

     89.9       84.5       5.40 p.    

Number of employees

     87,555       87,250       305       0.3  

Number of branches

     5,818       5,817       1       0.0  


Table of Contents

LOGO

 

Latin America

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     3,044       3,140       3,456       3,706       3,947       4,012       3,979  

Net fee income

     961       1,121       1,181       1,317       1,401       1,395       1,325  

Gains (losses) on financial transactions

     141       222       297       147       329       229       253  

Other operating income

     (7     25       (9     23       3       21       30  

Gross income

     4,139       4,507       4,925       5,193       5,680       5,656       5,587  

Operating expenses

     (1,736     (1,834     (1,974     (2,148     (2,179     (2,182     (2,145

General administrative expenses

     (1,584     (1,666     (1,796     (1,960     (1,973     (1,974     (1,946

Personnel

     (868     (938     (991     (1,088     (1,092     (1,093     (1,077

Other general administrative expenses

     (716     (728     (805     (872     (882     (881     (869

Depreciation and amortisation

     (151     (168     (178     (188     (205     (207     (200

Net operating income

     2,404       2,673       2,952       3,045       3,501       3,475       3,442  

Net loan-loss provisions

     (1,105     (1,149     (1,329     (1,329     (1,306     (1,273     (1,228

Other income

     (189     (217     (133     (247     (360     (405     (321

Underlying profit before taxes

     1,110       1,308       1,490       1,469       1,835       1,796       1,893  

Tax on profit

     (269     (352     (407     (334     (590     (546     (620

Underlying profit from continuing operations

     841       955       1,083       1,135       1,245       1,249       1,273  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     841       955       1,083       1,135       1,245       1,249       1,273  

Minority interests

     137       152       166       173       195       199       204  

Underlying attributable profit to the Group

     703       803       917       962       1,050       1,050       1,069  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     703       803       917       962       1,050       1,050       1,069  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     131,830       141,873       142,414       152,187       156,743       146,528       149,263  

Cash, central banks and credit institutions

     53,769       65,061       63,831       67,400       68,922       59,843       55,825  

Debt securities

     56,563       57,579       53,519       63,314       64,130       59,530       62,144  

o/w: available for sale

     26,683       28,333       29,094       29,219       30,460       33,731       35,628  

Other financial assets

     13,461       17,436       16,486       18,696       18,202       14,073       14,208  

Other assets

     17,206       17,647       17,986       19,171       19,666       18,240       17,718  

Total assets

     272,829       299,596       294,236       320,768       327,664       298,214       299,158  

Customer deposits

     125,348       134,898       133,436       143,747       153,207       145,276       146,529  

Central banks and credit institutions

     41,879       42,333       39,642       47,585       47,793       43,192       40,876  

Debt securities issued

     39,319       45,148       44,278       47,436       45,108       37,511       35,043  

Other financial liabilities

     31,213       38,896       37,406       41,395       39,120       32,801       35,629  

Other liabilities

     9,136       10,233       10,760       11,291       11,564       10,807       11,396  

Total liabilities

     246,896       271,508       265,523       291,454       296,792       269,587       269,473  

Total equity

     25,933       28,087       28,713       29,315       30,872       28,627       29,685  

Other managed and marketed customer funds

     68,191       76,722       79,125       81,482       87,794       81,880       85,561  

Mutual funds

     63,275       70,759       72,890       75,002       81,009       75,472       78,858  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     4,916       5,964       6,235       6,480       6,785       6,409       6,703  

Pro memoria:

              

Gross customer loans w/o repos

     136,490       147,770       148,690       159,134       163,536       152,155       154,722  

Funds (customer deposits w/o repos + mutual funds)

     160,927       174,157       175,579       187,516       197,257       193,366       202,638  

Other information

              

NPL ratio

     4.88       4.98       4.94       4.81       4.50       4.44       4.45  

Coverage ratio

     79.7       81.4       84.5       87.3       90.5       89.1       89.9  

Cost of credit

     3.39       3.41       3.42       3.37       3.36       3.37       3.27  


Table of Contents

LOGO

 

Latin America

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     11,939       10,291       1,648       16.0  

Net fee income

     4,121       3,470       651       18.8  

Gains (losses) on financial transactions

     810       679       132       19.4  

Other operating income

     53       13       40       316.3  

Gross income

     16,923       14,452       2,471       17.1  

Operating expenses

     (6,506     (5,875     (631     10.7  

General administrative expenses

     (5,893     (5,344     (549     10.3  

Personnel

     (3,262     (2,967     (295     9.9  

Other general administrative expenses

     (2,632     (2,377     (255     10.7  

Depreciation and amortisation

     (612     (530     (82     15.4  

Net operating income

     10,418       8,577       1,841       21.5  

Net loan-loss provisions

     (3,808     (3,860     52       (1.4

Other income

     (1,086     (594     (492     82.8  

Underlying profit before taxes

     5,524       4,123       1,401       34.0  

Tax on profit

     (1,757     (1,091     (666     61.0  

Underlying profit from continuing operations

     3,767       3,032       735       24.3  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     3,767       3,032       735       24.3  

Minority interests

     598       476       122       25.6  

Underlying attributable profit to the Group

     3,169       2,556       613       24.0  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     3,169       2,556       613       24.0  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     149,263       137,835       11,428       8.3  

Cash, central banks and credit institutions

     55,825       61,541       (5,716     (9.3

Debt securities

     62,144       52,083       10,061       19.3  

o/w: available for sale

     35,628       28,274       7,355       26.0  

Other financial assets

     14,208       16,237       (2,029     (12.5

Other assets

     17,718       17,358       361       2.1  

Total assets

     299,158       285,054       14,105       4.9  

Customer deposits

     146,529       128,742       17,787       13.8  

Central banks and credit institutions

     40,876       38,597       2,279       5.9  

Debt securities issued

     35,043       42,936       (7,892     (18.4

Other financial liabilities

     35,629       36,579       (949     (2.6

Other liabilities

     11,396       10,428       968       9.3  

Total liabilities

     269,473       257,282       12,192       4.7  

Total equity

     29,685       27,772       1,913       6.9  

Other managed and marketed customer funds

     85,561       76,566       8,995       11.7  

Mutual funds

     78,858       70,542       8,316       11.8  

Pension funds

     —         —         —         —    

Managed portfolios

     6,703       6,024       679       11.3  

Pro memoria:

        

Gross customer loans w/o repos

     154,722       143,900       10,822       7.5  

Funds (customer deposits w/o repos + mutual funds)

     202,638       169,593       33,045       19.5  


Table of Contents

LOGO

 

Latin America

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     3,420       3,365       3,505       3,718       3,798       3,986       4,155  

Net fee income

     1,072       1,199       1,198       1,325       1,342       1,384       1,394  

Gains (losses) on financial transactions

     138       234       306       136       313       231       267  

Other operating income

     (3     27       (11     26       2       21       31  

Gross income

     4,627       4,826       4,999       5,204       5,454       5,622       5,847  

Operating expenses

     (1,924     (1,952     (1,998     (2,154     (2,092     (2,165     (2,249

General administrative expenses

     (1,755     (1,772     (1,817     (1,966     (1,895     (1,959     (2,040

Personnel

     (964     (999     (1,005     (1,093     (1,048     (1,085     (1,129

Other general administrative expenses

     (791     (773     (812     (874     (847     (874     (911

Depreciation and amortisation

     (169     (180     (181     (188     (197     (206     (209

Net operating income

     2,703       2,873       3,001       3,050       3,362       3,458       3,598  

Net loan-loss provisions

     (1,258     (1,239     (1,363     (1,338     (1,259     (1,267     (1,281

Other income

     (227     (239     (128     (249     (342     (404     (341

Underlying profit before taxes

     1,218       1,395       1,509       1,463       1,761       1,787       1,976  

Tax on profit

     (295     (381     (414     (328     (565     (545     (647

Underlying profit from continuing operations

     923       1,014       1,095       1,135       1,196       1,242       1,329  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     923       1,014       1,095       1,135       1,196       1,242       1,329  

Minority interests

     147       161       168       174       189       198       211  

Underlying attributable profit to the Group

     776       853       927       961       1,007       1,044       1,118  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     776       853       927       961       1,007       1,044       1,118  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     134,469       135,513       137,835       141,741       142,562       144,501       149,263  

Cash, central banks and credit institutions

     55,370       61,798       61,541       62,471       62,057       58,897       55,825  

Debt securities

     57,970       55,048       52,083       59,244       58,296       58,819       62,144  

o/w: available for sale

     27,410       27,097       28,274       27,444       27,727       33,326       35,628  

Other financial assets

     13,325       16,742       16,237       17,901       16,682       13,826       14,208  

Other assets

     18,035       16,805       17,358       17,721       17,761       18,038       17,718  

Total assets

     279,171       285,906       285,054       299,078       297,359       294,082       299,158  

Customer deposits

     127,562       128,467       128,742       133,612       138,649       142,790       146,529  

Central banks and credit institutions

     42,725       40,424       38,597       44,697       43,637       42,649       40,876  

Debt securities issued

     41,395       43,281       42,936       44,044       41,109       37,296       35,043  

Other financial liabilities

     31,389       37,173       36,579       39,008       35,514       32,392       35,629  

Other liabilities

     9,535       9,778       10,428       10,511       10,461       10,688       11,396  

Total liabilities

     252,606       259,123       257,282       271,872       269,371       265,815       269,473  

Total equity

     26,565       26,782       27,772       27,206       27,988       28,267       29,685  

Other managed and marketed customer funds

     71,656       73,235       76,566       75,407       79,419       81,212       85,561  

Mutual funds

     66,442       67,491       70,542       69,433       73,214       74,797       78,858  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     5,214       5,744       6,024       5,974       6,205       6,415       6,703  

Pro memoria:

              

Gross customer loans w/o repos

     139,433       141,146       143,900       148,159       148,713       150,117       154,722  

Funds (customer deposits w/o repos + mutual funds)

     164,178       165,897       169,593       174,294       178,470       190,371       202,638  


Table of Contents

LOGO

 

Brazil

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     7,548       5,794       1,755       30.3  

Net fee income

     2,711       2,053       658       32.0  

Gains (losses) on financial transactions

     434       252       182       72.1  

Other operating income

     68       34       34       99.1  

Gross income

     10,761       8,133       2,628       32.3  

Operating expenses

     (3,791     (3,170     (621     19.6  

General administrative expenses

     (3,406     (2,860     (547     19.1  

Personnel

     (1,930     (1,590     (340     21.4  

Other general administrative expenses

     (1,476     (1,270     (206     16.3  

Depreciation and amortisation

     (385     (310     (75     24.0  

Net operating income

     6,970       4,963       2,007       40.4  

Net loan-loss provisions

     (2,581     (2,424     (157     6.5  

Other income

     (975     (504     (471     93.6  

Underlying profit before taxes

     3,414       2,036       1,379       67.7  

Tax on profit

     (1,266     (612     (654     106.9  

Underlying profit from continuing operations

     2,149       1,424       725       50.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     2,149       1,424       725       50.9  

Minority interests

     246       148       98       66.0  

Underlying attributable profit to the Group

     1,902       1,276       627       49.1  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     1,902       1,276       627       49.1  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     71,352       68,140       3,212       4.7  

Cash, central banks and credit institutions

     37,355       41,323       (3,969     (9.6

Debt securities

     43,428       34,717       8,712       25.1  

o/w: available for sale

     24,512       17,324       7,188       41.5  

Other financial assets

     6,038       6,958       (919     (13.2

Other assets

     12,416       12,787       (371     (2.9

Total assets

     170,590       163,925       6,665       4.1  

Customer deposits

     74,266       68,970       5,296       7.7  

Central banks and credit institutions

     25,047       20,658       4,388       21.2  

Debt securities issued

     21,378       29,685       (8,307     (28.0

Other financial liabilities

     24,181       20,431       3,750       18.4  

Other liabilities

     8,019       7,274       746       10.2  

Total liabilities

     152,891       147,018       5,873       4.0  

Total equity

     17,699       16,907       792       4.7  

Other managed and marketed customer funds

     62,180       56,698       5,482       9.7  

Mutual funds

     58,111       52,955       5,156       9.7  

Pension funds

     —         —         —         —    

Managed portfolios

     4,069       3,743       326       8.7  

Pro memoria:

        

Gross customer loans w/o repos

     75,622       72,376       3,245       4.5  

Funds (customer deposits w/o repos + mutual funds)

     113,031       93,350       19,681       21.1  

Ratios (%) and other data

        

Underlying RoTE

     16.79       13.80       2.99 p.    

Efficiency ratio (with amortisations)

     35.2       39.0       (3.74 p.  

NPL ratio

     5.32       6.12       (0.80 p.  

Coverage ratio

     97.6       89.3       8.30 p.    

Number of employees

     46,261       47,516       (1,255     (2.6

Number of branches

     3,422       3,408       14       0.4  


Table of Contents

LOGO

 

Brazil

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,793       1,878       2,123       2,269       2,522       2,503       2,524  

Net fee income

     573       704       776       887       934       909       868  

Gains (losses) on financial transactions

     3       97       153       (14     247       77       110  

Other operating income

     13       23       (2     46       15       12       40  

Gross income

     2,381       2,703       3,050       3,187       3,717       3,502       3,542  

Operating expenses

     (947     (1,046     (1,177     (1,305     (1,314     (1,233     (1,244

General administrative expenses

     (857     (942     (1,061     (1,187     (1,182     (1,104     (1,120

Personnel

     (473     (523     (593     (663     (665     (632     (633

Other general administrative expenses

     (384     (418     (467     (523     (517     (472     (487

Depreciation and amortisation

     (90     (104     (117     (119     (132     (129     (124

Net operating income

     1,434       1,657       1,873       1,882       2,403       2,269       2,298  

Net loan-loss provisions

     (720     (753     (951     (953     (910     (852     (819

Other income

     (177     (193     (134     (193     (358     (349     (268

Underlying profit before taxes

     536       711       788       736       1,135       1,068       1,211  

Tax on profit

     (137     (231     (244     (161     (422     (379     (464

Underlying profit from continuing operations

     399       481       544       575       713       689       747  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     399       481       544       575       713       689       747  

Minority interests

     41       51       56       65       79       79       88  

Underlying attributable profit to the Group

     359       429       488       510       634       610       659  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     359       429       488       510       634       610       659  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     60,470       68,034       68,140       75,474       76,522       69,312       71,352  

Cash, central banks and credit institutions

     31,449       40,881       41,323       41,352       40,441       37,808       37,355  

Debt securities

     33,845       36,624       34,717       42,513       42,078       40,094       43,428  

o/w: available for sale

     15,761       17,243       17,324       16,275       18,401       22,078       24,512  

Other financial assets

     4,308       7,945       6,958       8,486       9,106       5,752       6,038  

Other assets

     12,042       12,589       12,787       13,677       13,603       12,557       12,416  

Total assets

     142,114       166,074       163,925       181,502       181,749       165,523       170,590  

Customer deposits

     59,737       68,672       68,970       72,478       75,858       71,642       74,266  

Central banks and credit institutions

     21,478       22,141       20,658       27,226       25,841       24,761       25,047  

Debt securities issued

     26,468       31,200       29,685       31,679       29,075       23,545       21,378  

Other financial liabilities

     14,777       20,628       20,431       24,974       24,921       21,367       24,181  

Other liabilities

     5,928       7,046       7,274       7,561       7,836       7,392       8,019  

Total liabilities

     128,389       149,688       147,018       163,917       163,530       148,706       152,891  

Total equity

     13,725       16,386       16,907       17,584       18,218       16,817       17,699  

Other managed and marketed customer funds

     48,621       55,908       56,698       59,631       63,852       58,610       62,180  

Mutual funds

     45,689       52,385       52,955       55,733       59,638       54,716       58,111  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     2,932       3,522       3,743       3,898       4,214       3,894       4,069  

Pro memoria:

              

Gross customer loans w/o repos

     63,875       72,096       72,376       80,306       81,184       73,368       75,622  

Funds (customer deposits w/o repos + mutual funds)

     80,383       91,507       93,350       99,771       104,309       102,676       113,031  

Other information

              

NPL ratio

     5.93       6.11       6.12       5.90       5.36       5.36       5.32  

Coverage ratio

     83.7       85.3       89.3       93.1       98.1       95.5       97.6  

Cost of credit

     4.63       4.71       4.87       4.89       4.84       4.79       4.55  


Table of Contents

LOGO

 

Brazil

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     7,548       6,467       1,081       16.7  

Net fee income

     2,711       2,292       419       18.3  

Gains (losses) on financial transactions

     434       282       153       54.2  

Other operating income

     68       38       30       78.4  

Gross income

     10,761       9,079       1,683       18.5  

Operating expenses

     (3,791     (3,538     (253     7.1  

General administrative expenses

     (3,406     (3,192     (214     6.7  

Personnel

     (1,930     (1,774     (156     8.8  

Other general administrative expenses

     (1,476     (1,418     (59     4.1  

Depreciation and amortisation

     (385     (346     (39     11.1  

Net operating income

     6,970       5,540       1,430       25.8  

Net loan-loss provisions

     (2,581     (2,706     125       (4.6

Other income

     (975     (562     (413     73.4  

Underlying profit before taxes

     3,414       2,272       1,142       50.3  

Tax on profit

     (1,266     (683     (583     85.4  

Underlying profit from continuing operations

     2,149       1,589       559       35.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     2,149       1,589       559       35.2  

Minority interests

     246       166       81       48.7  

Underlying attributable profit to the Group

     1,902       1,424       478       33.6  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     1,902       1,424       478       33.6  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     71,352       65,560       5,792       8.8  

Cash, central banks and credit institutions

     37,355       39,759       (2,404     (6.0

Debt securities

     43,428       33,402       10,026       30.0  

o/w: available for sale

     24,512       16,668       7,844       47.1  

Other financial assets

     6,038       6,694       (656     (9.8

Other assets

     12,416       12,303       113       0.9  

Total assets

     170,590       157,718       12,872       8.2  

Customer deposits

     74,266       66,359       7,908       11.9  

Central banks and credit institutions

     25,047       19,876       5,171       26.0  

Debt securities issued

     21,378       28,561       (7,183     (25.1

Other financial liabilities

     24,181       19,657       4,524       23.0  

Other liabilities

     8,019       6,998       1,021       14.6  

Total liabilities

     152,891       141,451       11,440       8.1  

Total equity

     17,699       16,267       1,432       8.8  

Other managed and marketed customer funds

     62,180       54,551       7,629       14.0  

Mutual funds

     58,111       50,950       7,161       14.1  

Pension funds

     —         —         —         —    

Managed portfolios

     4,069       3,602       468       13.0  

Pro memoria:

        

Gross customer loans w/o repos

     75,622       69,636       5,986       8.6  

Funds (customer deposits w/o repos + mutual funds)

     113,031       89,816       23,215       25.8  


Table of Contents

LOGO

 

Brazil

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     2,185       2,104       2,178       2,294       2,394       2,504       2,650  

Net fee income

     698       794       800       903       886       910       915  

Gains (losses) on financial transactions

     3       113       166       (23     234       82       119  

Other operating income

     16       27       (5     49       15       12       41  

Gross income

     2,901       3,038       3,140       3,224       3,528       3,508       3,725  

Operating expenses

     (1,154     (1,174     (1,210     (1,325     (1,247     (1,235     (1,309

General administrative expenses

     (1,044     (1,057     (1,090     (1,205     (1,122     (1,106     (1,178

Personnel

     (576     (588     (611     (674     (631     (633     (665

Other general administrative expenses

     (468     (470     (480     (531     (491     (473     (512

Depreciation and amortisation

     (110     (117     (120     (120     (125     (129     (131

Net operating income

     1,747       1,864       1,929       1,899       2,281       2,273       2,416  

Net loan-loss provisions

     (878     (843     (985     (964     (864     (853     (864

Other income

     (216     (216     (130     (195     (340     (349     (286

Underlying profit before taxes

     654       804       814       740       1,077       1,070       1,266  

Tax on profit

     (167     (263     (253     (157     (401     (381     (484

Underlying profit from continuing operations

     487       541       561       583       677       690       782  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     487       541       561       583       677       690       782  

Minority interests

     50       58       58       66       75       79       92  

Underlying attributable profit to the Group

     437       484       503       517       602       611       690  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     437       484       503       517       602       611       690  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     66,156       64,894       65,560       68,796       68,724       69,247       71,352  

Cash, central banks and credit institutions

     34,406       38,994       39,759       37,693       36,320       37,773       37,355  

Debt securities

     37,027       34,934       33,402       38,752       37,791       40,057       43,428  

o/w: available for sale

     17,243       16,447       16,668       14,835       16,526       22,057       24,512  

Other financial assets

     4,713       7,578       6,694       7,735       8,178       5,746       6,038  

Other assets

     13,175       12,008       12,303       12,466       12,216       12,546       12,416  

Total assets

     155,477       158,409       157,718       165,442       163,228       165,369       170,590  

Customer deposits

     65,355       65,503       66,359       66,065       68,128       71,575       74,266  

Central banks and credit institutions

     23,498       21,119       19,876       24,817       23,208       24,738       25,047  

Debt securities issued

     28,957       29,760       28,561       28,876       26,112       23,523       21,378  

Other financial liabilities

     16,167       19,676       19,657       22,764       22,381       21,347       24,181  

Other liabilities

     6,486       6,720       6,998       6,892       7,038       7,385       8,019  

Total liabilities

     140,462       142,779       141,451       149,414       146,867       148,568       152,891  

Total equity

     15,015       15,630       16,267       16,028       16,362       16,801       17,699  

Other managed and marketed customer funds

     53,193       53,327       54,551       54,355       57,346       58,555       62,180  

Mutual funds

     49,985       49,967       50,950       50,802       53,561       54,665       58,111  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     3,208       3,360       3,602       3,553       3,785       3,891       4,069  

Pro memoria:

              

Gross customer loans w/o repos

     69,882       68,769       69,636       73,200       72,911       73,300       75,622  

Funds (customer deposits w/o repos + mutual funds)

     87,942       87,283       89,816       90,943       93,680       102,580       113,031  


Table of Contents

LOGO

 

Brazil

R$ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     26,608       22,797       3,811       16.7  

Net fee income

     9,557       8,080       1,477       18.3  

Gains (losses) on financial transactions

     1,531       993       538       54.2  

Other operating income

     238       134       105       78.4  

Gross income

     37,934       32,003       5,931       18.5  

Operating expenses

     (13,364     (12,473     (891     7.1  

General administrative expenses

     (12,007     (11,252     (755     6.7  

Personnel

     (6,803     (6,255     (548     8.8  

Other general administrative expenses

     (5,204     (4,997     (207     4.1  

Depreciation and amortisation

     (1,357     (1,221     (136     11.1  

Net operating income

     24,570       19,530       5,040       25.8  

Net loan-loss provisions

     (9,098     (9,539     441       (4.6

Other income

     (3,437     (1,982     (1,455     73.4  

Underlying profit before taxes

     12,035       8,009       4,026       50.3  

Tax on profit

     (4,461     (2,406     (2,055     85.4  

Underlying profit from continuing operations

     7,574       5,603       1,971       35.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     7,574       5,603       1,971       35.2  

Minority interests

     868       584       285       48.7  

Underlying attributable profit to the Group

     6,706       5,019       1,686       33.6  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     6,706       5,019       1,686       33.6  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     268,535       246,736       21,799       8.8  

Cash, central banks and credit institutions

     140,584       149,631       (9,047     (6.0

Debt securities

     163,442       125,708       37,734       30.0  

o/w: available for sale

     92,251       62,731       29,520       47.1  

Other financial assets

     22,726       25,193       (2,468     (9.8

Other assets

     46,728       46,302       426       0.9  

Total assets

     642,015       593,572       48,443       8.2  

Customer deposits

     279,501       249,741       29,760       11.9  

Central banks and credit institutions

     94,263       74,803       19,460       26.0  

Debt securities issued

     80,457       107,490       (27,032     (25.1

Other financial liabilities

     91,005       73,979       17,025       23.0  

Other liabilities

     30,181       26,338       3,842       14.6  

Total liabilities

     575,406       532,351       43,055       8.1  

Total equity

     66,609       61,221       5,388       8.8  

Other managed and marketed customer funds

     234,014       205,304       28,710       14.0  

Mutual funds

     218,700       191,749       26,951       14.1  

Pension funds

     —         —         —         —    

Managed portfolios

     15,314       13,555       1,760       13.0  

Pro memoria:

        

Gross customer loans w/o repos

     284,602       262,075       22,527       8.6  

Funds (customer deposits w/o repos + mutual funds)

     425,392       338,021       87,371       25.8  


Table of Contents

LOGO

 

Brazil

R$ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     7,701       7,417       7,679       8,088       8,437       8,828       9,343  

Net fee income

     2,460       2,799       2,821       3,183       3,124       3,208       3,224  

Gains (losses) on financial transactions

     11       398       584       (81     825       288       418  

Other operating income

     56       94       (16     174       52       43       144  

Gross income

     10,227       10,708       11,067       11,364       12,438       12,367       13,129  

Operating expenses

     (4,068     (4,138     (4,266     (4,671     (4,397     (4,355     (4,613

General administrative expenses

     (3,682     (3,727     (3,843     (4,249     (3,956     (3,900     (4,151

Personnel

     (2,030     (2,072     (2,152     (2,376     (2,225     (2,233     (2,345

Other general administrative expenses

     (1,651     (1,655     (1,691     (1,873     (1,731     (1,667     (1,806

Depreciation and amortisation

     (387     (411     (423     (422     (441     (454     (462

Net operating income

     6,159       6,570       6,801       6,693       8,041       8,013       8,516  

Net loan-loss provisions

     (3,093     (2,972     (3,473     (3,398     (3,045     (3,008     (3,045

Other income

     (762     (763     (457     (686     (1,198     (1,231     (1,007

Underlying profit before taxes

     2,304       2,835       2,870       2,609       3,798       3,773       4,464  

Tax on profit

     (589     (926     (891     (554     (1,412     (1,342     (1,708

Underlying profit from continuing operations

     1,716       1,908       1,979       2,055       2,386       2,431       2,757  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     1,716       1,908       1,979       2,055       2,386       2,431       2,757  

Minority interests

     175       204       205       234       265       279       324  

Underlying attributable profit to the Group

     1,540       1,704       1,774       1,821       2,121       2,152       2,432  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     1,540       1,704       1,774       1,821       2,121       2,152       2,432  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     248,979       244,229       246,736       258,914       258,643       260,613       268,535  

Cash, central banks and credit institutions

     129,488       146,756       149,631       141,858       136,689       142,159       140,584  

Debt securities

     139,351       131,473       125,708       145,841       142,225       150,753       163,442  

o/w: available for sale

     64,895       61,900       62,731       55,832       62,195       83,012       92,251  

Other financial assets

     17,736       28,520       25,193       29,110       30,777       21,627       22,726  

Other assets

     49,584       45,194       46,302       46,918       45,977       47,215       46,728  

Total assets

     585,139       596,171       593,572       622,641       614,310       622,366       642,015  

Customer deposits

     245,962       246,520       249,741       248,635       256,399       269,373       279,501  

Central banks and credit institutions

     88,435       79,483       74,803       93,399       87,342       93,102       94,263  

Debt securities issued

     108,979       112,002       107,490       108,674       98,272       88,528       80,457  

Other financial liabilities

     60,843       74,052       73,979       85,672       84,232       80,339       91,005  

Other liabilities

     24,410       25,292       26,338       25,938       26,487       27,792       30,181  

Total liabilities

     528,629       537,348       532,351       562,318       552,733       559,135       575,406  

Total equity

     56,509       58,823       61,221       60,323       61,577       63,231       66,609  

Other managed and marketed customer funds

     200,192       200,697       205,304       204,565       215,821       220,373       234,014  

Mutual funds

     188,119       188,052       191,749       191,192       201,577       205,731       218,700  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     12,072       12,645       13,555       13,373       14,244       14,642       15,314  

Pro memoria:

              

Gross customer loans w/o repos

     262,999       258,811       262,075       275,488       274,402       275,865       284,602  

Funds (customer deposits w/o repos + mutual funds)

     330,968       328,491       338,021       342,265       352,564       386,062       425,392  


Table of Contents

LOGO

 

Mexico

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,970       1,770       200       11.3  

Net fee income

     569       532       37       6.9  

Gains (losses) on financial transactions

     111       96       16       16.3  

Other operating income

     (20     (23     3       (13.6

Gross income

     2,630       2,375       256       10.8  

Operating expenses

     (1,037     (950     (87     9.1  

General administrative expenses

     (943     (868     (74     8.6  

Personnel

     (475     (450     (25     5.5  

Other general administrative expenses

     (468     (418     (50     11.8  

Depreciation and amortisation

     (94     (82     (12     15.1  

Net operating income

     1,594       1,425       169       11.8  

Net loan-loss provisions

     (718     (629     (90     14.3  

Other income

     (15     (22     7       (33.5

Underlying profit before taxes

     860       774       87       11.2  

Tax on profit

     (181     (172     (9     5.3  

Underlying profit from continuing operations

     680       602       77       12.9  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     680       602       77       12.9  

Minority interests

     148       142       6       4.1  

Underlying attributable profit to the Group

     532       460       72       15.6  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     532       460       72       15.6  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     29,072       27,757       1,315       4.7  

Cash, central banks and credit institutions

     8,925       11,432       (2,507     (21.9

Debt securities

     14,026       13,064       962       7.4  

o/w: available for sale

     7,395       6,590       805       12.2  

Other financial assets

     5,902       6,923       (1,021     (14.8

Other assets

     2,577       2,477       100       4.1  

Total assets

     60,502       61,653       (1,150     (1.9

Customer deposits

     31,339       25,982       5,357       20.6  

Central banks and credit institutions

     9,841       9,820       21       0.2  

Debt securities issued

     4,931       5,229       (298     (5.7

Other financial liabilities

     7,167       13,216       (6,049     (45.8

Other liabilities

     1,815       1,941       (126     (6.5

Total liabilities

     55,093       56,188       (1,095     (1.9

Total equity

     5,409       5,465       (56     (1.0

Other managed and marketed customer funds

     10,538       10,937       (399     (3.6

Mutual funds

     10,538       10,937       (399     (3.6

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     29,347       28,490       858       3.0  

Funds (customer deposits w/o repos + mutual funds)

     38,643       34,804       3,838       11.0  

Ratios (%) and other data

        

Underlying RoTE

     19.50       14.78       4.72 p.    

Efficiency ratio (with amortisations)

     39.4       40.0       (0.59 p.  

NPL ratio

     2.56       2.95       (0.39 p.  

Coverage ratio

     110.3       101.9       8.40 p.    

Number of employees

     18,217       17,467       750       4.3  

Number of branches

     1,401       1,387       14       1.0  


Table of Contents

LOGO

 

Mexico

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     594       579       598       615       624       663       684  

Net fee income

     173       190       169       179       180       193       195  

Gains (losses) on financial transactions

     34       23       38       54       33       53       25  

Other operating income

     (9     (5     (9     (19     (13     4       (11

Gross income

     792       786       796       828       824       914       892  

Operating expenses

     (322     (317     (311     (325     (319     (361     (356

General administrative expenses

     (293     (289     (287     (300     (291     (328     (324

Personnel

     (152     (159     (139     (156     (150     (163     (163

Other general administrative expenses

     (140     (130     (148     (144     (141     (165     (162

Depreciation and amortisation

     (29     (29     (24     (25     (29     (33     (32

Net operating income

     470       469       486       503       505       553       536  

Net loan-loss provisions

     (221     (214     (194     (203     (233     (246     (240

Other income

     (6     (11     (5     (8     (4     (6     (4

Underlying profit before taxes

     243       244       288       293       267       301       292  

Tax on profit

     (55     (52     (65     (75     (56     (64     (61

Underlying profit from continuing operations

     187       192       223       217       211       238       231  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     187       192       223       217       211       238       231  

Minority interests

     45       46       51       49       47       51       49  

Underlying attributable profit to the Group

     143       146       172       169       163       187       182  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     143       146       172       169       163       187       182  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     28,702       28,215       27,757       27,315       29,316       28,913       29,072  

Cash, central banks and credit institutions

     10,883       11,493       11,432       13,362       14,760       12,436       8,925  

Debt securities

     16,945       15,801       13,064       14,124       16,200       13,889       14,026  

o/w: available for sale

     5,627       6,734       6,590       7,088       6,978       7,391       7,395  

Other financial assets

     6,502       6,739       6,923       7,722       6,575       6,099       5,902  

Other assets

     2,604       2,379       2,477       2,590       2,958       2,935       2,577  

Total assets

     65,636       64,628       61,653       65,112       69,809       64,270       60,502  

Customer deposits

     28,214       27,497       25,982       28,910       33,971       32,650       31,339  

Central banks and credit institutions

     11,516       10,159       9,820       11,269       13,283       11,612       9,841  

Debt securities issued

     5,452       5,410       5,229       5,393       5,429       4,994       4,931  

Other financial liabilities

     12,606       14,195       13,216       12,648       9,785       7,832       7,167  

Other liabilities

     1,697       1,707       1,941       2,037       1,842       1,860       1,815  

Total liabilities

     59,485       58,967       56,188       60,257       64,311       58,949       55,093  

Total equity

     6,151       5,661       5,465       4,855       5,498       5,321       5,409  

Other managed and marketed customer funds

     11,628       11,359       10,937       10,242       10,905       10,607       10,538  

Mutual funds

     11,628       11,359       10,937       10,242       10,905       10,607       10,538  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     28,760       28,790       28,490       28,017       29,996       29,573       29,347  

Funds (customer deposits w/o repos + mutual funds)

     37,245       36,939       34,804       36,438       39,155       39,730       38,643  

Other information

              

NPL ratio

     3.06       3.01       2.95       2.76       2.77       2.58       2.56  

Coverage ratio

     97.5       102.3       101.9       103.8       104.8       113.8       110.3  

Cost of credit

     2.95       2.96       2.86       2.86       2.94       3.01       3.14  


Table of Contents

LOGO

 

Mexico

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,970       1,722       248       14.4  

Net fee income

     569       517       51       9.9  

Gains (losses) on financial transactions

     111       93       18       19.6  

Other operating income

     (20     (23     3       (11.2

Gross income

     2,630       2,310       320       13.9  

Operating expenses

     (1,037     (924     (113     12.2  

General administrative expenses

     (943     (845     (98     11.6  

Personnel

     (475     (438     (37     8.5  

Other general administrative expenses

     (468     (407     (61     15.0  

Depreciation and amortisation

     (94     (79     (15     18.4  

Net operating income

     1,594       1,386       208       15.0  

Net loan-loss provisions

     (718     (612     (107     17.5  

Other income

     (15     (22     7       (31.7

Underlying profit before taxes

     860       753       108       14.3  

Tax on profit

     (181     (167     (14     8.3  

Underlying profit from continuing operations

     680       586       94       16.0  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     680       586       94       16.0  

Minority interests

     148       138       10       7.0  

Underlying attributable profit to the Group

     532       448       84       18.8  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     532       448       84       18.8  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     29,072       28,116       956       3.4  

Cash, central banks and credit institutions

     8,925       11,580       (2,655     (22.9

Debt securities

     14,026       13,233       793       6.0  

o/w: available for sale

     7,395       6,675       719       10.8  

Other financial assets

     5,902       7,013       (1,111     (15.8

Other assets

     2,577       2,509       68       2.7  

Total assets

     60,502       62,450       (1,948     (3.1

Customer deposits

     31,339       26,318       5,021       19.1  

Central banks and credit institutions

     9,841       9,947       (106     (1.1

Debt securities issued

     4,931       5,296       (365     (6.9

Other financial liabilities

     7,167       13,387       (6,220     (46.5

Other liabilities

     1,815       1,967       (152     (7.7

Total liabilities

     55,093       56,914       (1,821     (3.2

Total equity

     5,409       5,536       (126     (2.3

Other managed and marketed customer funds

     10,538       11,078       (540     (4.9

Mutual funds

     10,538       11,078       (540     (4.9

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     29,347       28,858       489       1.7  

Funds (customer deposits w/o repos + mutual funds)

     38,643       35,255       3,388       9.6  


Table of Contents

LOGO

 

Mexico

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     563       564       595       625       642       646       682  

Net fee income

     164       184       169       182       185       189       195  

Gains (losses) on financial transactions

     32       23       38       54       34       53       25  

Other operating income

     (9     (5     (9     (19     (14     5       (11

Gross income

     751       765       794       841       848       892       891  

Operating expenses

     (305     (309     (310     (330     (329     (352     (356

General administrative expenses

     (277     (281     (286     (305     (299     (320     (323

Personnel

     (144     (155     (139     (159     (154     (159     (162

Other general administrative expenses

     (133     (126     (148     (146     (145     (162     (161

Depreciation and amortisation

     (28     (28     (24     (25     (30     (32     (32

Net operating income

     445       457       484       511       519       540       535  

Net loan-loss provisions

     (210     (208     (194     (207     (240     (239     (239

Other income

     (6     (11     (5     (8     (4     (6     (4

Underlying profit before taxes

     230       237       286       297       275       294       291  

Tax on profit

     (52     (51     (64     (76     (58     (62     (61

Underlying profit from continuing operations

     178       187       221       221       217       232       231  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     178       187       221       221       217       232       231  

Minority interests

     42       45       51       50       49       49       49  

Underlying attributable profit to the Group

     135       142       171       171       168       183       182  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     135       142       171       171       168       183       182  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     26,200       27,128       28,116       27,710       27,344       27,730       29,072  

Cash, central banks and credit institutions

     9,934       11,051       11,580       13,555       13,767       11,927       8,925  

Debt securities

     15,468       15,193       13,233       14,328       15,110       13,321       14,026  

o/w: available for sale

     5,136       6,474       6,675       7,190       6,508       7,089       7,395  

Other financial assets

     5,935       6,480       7,013       7,833       6,133       5,849       5,902  

Other assets

     2,377       2,287       2,509       2,627       2,759       2,815       2,577  

Total assets

     59,914       62,138       62,450       66,054       65,112       61,642       60,502  

Customer deposits

     25,754       26,438       26,318       29,328       31,685       31,315       31,339  

Central banks and credit institutions

     10,512       9,768       9,947       11,432       12,390       11,138       9,841  

Debt securities issued

     4,977       5,201       5,296       5,471       5,064       4,790       4,931  

Other financial liabilities

     11,507       13,648       13,387       12,831       9,127       7,512       7,167  

Other liabilities

     1,549       1,641       1,967       2,066       1,718       1,784       1,815  

Total liabilities

     54,299       56,696       56,914       61,129       59,984       56,539       55,093  

Total equity

     5,614       5,443       5,536       4,925       5,128       5,103       5,409  

Other managed and marketed customer funds

     10,614       10,922       11,078       10,390       10,171       10,173       10,538  

Mutual funds

     10,614       10,922       11,078       10,390       10,171       10,173       10,538  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     26,253       27,681       28,858       28,422       27,978       28,364       29,347  

Funds (customer deposits w/o repos + mutual funds)

     33,998       35,516       35,255       36,965       36,521       38,106       38,643  


Table of Contents

LOGO

 

Mexico

Million pesos

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     41,326       36,120       5,207       14.4  

Net fee income

     11,925       10,851       1,074       9.9  

Gains (losses) on financial transactions

     2,335       1,953       382       19.6  

Other operating income

     (423     (476     53       (11.2

Gross income

     55,163       48,447       6,716       13.9  

Operating expenses

     (21,740     (19,378     (2,362     12.2  

General administrative expenses

     (19,770     (17,714     (2,057     11.6  

Personnel

     (9,960     (9,180     (779     8.5  

Other general administrative expenses

     (9,811     (8,533     (1,277     15.0  

Depreciation and amortisation

     (1,970     (1,664     (305     18.4  

Net operating income

     33,423       29,069       4,354       15.0  

Net loan-loss provisions

     (15,066     (12,825     (2,240     17.5  

Other income

     (310     (454     144       (31.7

Underlying profit before taxes

     18,047       15,790       2,258       14.3  

Tax on profit

     (3,793     (3,504     (289     8.3  

Underlying profit from continuing operations

     14,254       12,286       1,968       16.0  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     14,254       12,286       1,968       16.0  

Minority interests

     3,094       2,892       202       7.0  

Underlying attributable profit to the Group

     11,160       9,394       1,766       18.8  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     11,160       9,394       1,766       18.8  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     623,927       603,403       20,523       3.4  

Cash, central banks and credit institutions

     191,549       248,519       (56,969     (22.9

Debt securities

     301,020       283,998       17,022       6.0  

o/w: available for sale

     158,700       143,262       15,438       10.8  

Other financial assets

     126,662       150,504       (23,842     (15.8

Other assets

     55,304       53,837       1,466       2.7  

Total assets

     1,298,462       1,340,261       (41,799     (3.1

Customer deposits

     672,575       564,813       107,762       19.1  

Central banks and credit institutions

     211,201       213,469       (2,267     (1.1

Debt securities issued

     105,833       113,669       (7,836     (6.9

Other financial liabilities

     153,809       287,306       (133,497     (46.5

Other liabilities

     38,951       42,204       (3,253     (7.7

Total liabilities

     1,182,370       1,221,461       (39,092     (3.2

Total equity

     116,092       118,800       (2,708     (2.3

Other managed and marketed customer funds

     226,157       237,753       (11,596     (4.9

Mutual funds

     226,157       237,753       (11,596     (4.9

Pension funds

     —         —         —         —    

Managed portfolios

     —         —         —         —    

Pro memoria:

        

Gross customer loans w/o repos

     629,834       619,334       10,500       1.7  

Funds (customer deposits w/o repos + mutual funds)

     829,332       756,611       72,721       9.6  


Table of Contents

LOGO

 

Mexico

Million pesos

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     11,808       11,823       12,488       13,099       13,465       13,550       14,311  

Net fee income

     3,445       3,867       3,540       3,823       3,883       3,954       4,088  

Gains (losses) on financial transactions

     679       474       799       1,127       718       1,102       516  

Other operating income

     (186     (110     (180     (404     (286     100       (237

Gross income

     15,745       16,054       16,647       17,645       17,779       18,706       18,677  

Operating expenses

     (6,402     (6,479     (6,497     (6,922     (6,894     (7,386     (7,460

General administrative expenses

     (5,817     (5,896     (6,001     (6,395     (6,271     (6,715     (6,784

Personnel

     (3,030     (3,246     (2,905     (3,329     (3,233     (3,325     (3,402

Other general administrative expenses

     (2,787     (2,650     (3,096     (3,065     (3,038     (3,390     (3,382

Depreciation and amortisation

     (586     (583     (496     (527     (623     (671     (675

Net operating income

     9,343       9,576       10,151       10,723       10,886       11,320       11,218  

Net loan-loss provisions

     (4,399     (4,364     (4,062     (4,337     (5,032     (5,019     (5,015

Other income

     (123     (233     (98     (161     (90     (131     (89

Underlying profit before taxes

     4,821       4,979       5,990       6,225       5,764       6,170       6,113  

Tax on profit

     (1,097     (1,060     (1,346     (1,596     (1,217     (1,305     (1,272

Underlying profit from continuing operations

     3,724       3,919       4,643       4,629       4,548       4,865       4,841  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     3,724       3,919       4,643       4,629       4,548       4,865       4,841  

Minority interests

     886       939       1,067       1,040       1,025       1,036       1,034  

Underlying attributable profit to the Group

     2,839       2,979       3,577       3,589       3,523       3,829       3,808  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     2,839       2,979       3,577       3,589       3,523       3,829       3,808  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     562,286       582,206       603,403       594,704       586,841       595,132       623,927  

Cash, central banks and credit institutions

     213,208       237,163       248,519       290,915       295,456       255,971       191,549  

Debt securities

     331,959       326,059       283,998       307,500       324,275       285,881       301,020  

o/w: available for sale

     110,231       138,950       143,262       154,318       139,676       152,142       158,700  

Other financial assets

     127,371       139,064       150,504       168,114       131,618       125,538       126,662  

Other assets

     51,004       49,086       53,837       56,382       59,203       60,411       55,304  

Total assets

     1,285,828       1,333,578       1,340,261       1,417,615       1,397,394       1,322,934       1,298,462  

Customer deposits

     552,715       567,398       564,813       629,430       680,013       672,072       672,575  

Central banks and credit institutions

     225,602       209,625       213,469       245,346       265,900       239,027       211,201  

Debt securities issued

     106,804       111,627       113,669       117,418       108,677       102,794       105,833  

Other financial liabilities

     246,965       292,904       287,306       275,371       195,878       161,223       153,809  

Other liabilities

     33,251       35,217       42,204       44,344       36,878       38,292       38,951  

Total liabilities

     1,165,337       1,216,771       1,221,461       1,311,908       1,287,346       1,213,408       1,182,370  

Total equity

     120,491       116,807       118,800       105,707       110,047       109,526       116,092  

Other managed and marketed customer funds

     227,797       234,392       237,753       222,986       218,284       218,326       226,157  

Mutual funds

     227,797       234,392       237,753       222,986       218,284       218,326       226,157  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     —         —         —         —         —         —         —    

Pro memoria:

              

Gross customer loans w/o repos

     563,420       594,067       619,334       609,973       600,451       608,729       629,834  

Funds (customer deposits w/o repos + mutual funds)

     729,637       762,226       756,611       793,325       783,787       817,798       829,332  


Table of Contents

LOGO

 

Chile

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,415       1,342       72       5.4  

Net fee income

     300       261       39       14.9  

Gains (losses) on financial transactions

     170       143       27       18.8  

Other operating income

     8       3       5       204.5  

Gross income

     1,893       1,749       144       8.2  

Operating expenses

     (777     (721     (56     7.8  

General administrative expenses

     (700     (657     (43     6.5  

Personnel

     (430     (409     (21     5.1  

Other general administrative expenses

     (270     (247     (22     9.0  

Depreciation and amortisation

     (78     (64     (13     20.9  

Net operating income

     1,116       1,028       87       8.5  

Net loan-loss provisions

     (352     (382     30       (7.9

Other income

     20       7       13       175.5  

Underlying profit before taxes

     783       653       130       19.9  

Tax on profit

     (142     (113     (30     26.2  

Underlying profit from continuing operations

     641       540       101       18.6  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     641       540       101       18.6  

Minority interests

     201       164       38       23.0  

Underlying attributable profit to the Group

     440       377       63       16.7  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     440       377       63       16.7  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     36,257       35,883       374       1.0  

Cash, central banks and credit institutions

     3,990       5,327       (1,337     (25.1

Debt securities

     3,352       4,197       (845     (20.1

o/w: available for sale

     2,717       3,869       (1,152     (29.8

Other financial assets

     2,247       2,580       (333     (12.9

Other assets

     1,850       1,952       (102     (5.2

Total assets

     47,695       49,939       (2,244     (4.5

Customer deposits

     25,819       25,460       359       1.4  

Central banks and credit institutions

     4,239       6,783       (2,544     (37.5

Debt securities issued

     8,490       9,165       (675     (7.4

Other financial liabilities

     3,300       2,939       361       12.3  

Other liabilities

     1,138       1,107       31       2.8  

Total liabilities

     42,986       45,453       (2,467     (5.4

Total equity

     4,709       4,486       224       5.0  

Other managed and marketed customer funds

     10,199       9,941       258       2.6  

Mutual funds

     7,565       7,449       116       1.6  

Pension funds

     —         —         —         —    

Managed portfolios

     2,634       2,492       142       5.7  

Pro memoria:

        

Gross customer loans w/o repos

     37,281       36,945       336       0.9  

Funds (customer deposits w/o repos + mutual funds)

     33,215       32,850       365       1.1  

Ratios (%) and other data

        

Underlying RoTE

     18.01       17.17       0.83 p.    

Efficiency ratio (with amortisations)

     41.1       41.2       (0.15 p.  

NPL ratio

     4.95       5.12       (0.17 p.  

Coverage ratio

     58.5       58.1       0.40 p.  

Number of employees

     11,673       12,208       (535     (4.4

Number of branches

     406       465       (59     (12.7


Table of Contents

LOGO

 

Chile

€ million

 

     1Q 16       2Q 16       3Q 16       4Q 16       1Q 17       2Q 17       3Q 17  

Income statement

              

Net interest income

     421       449       472       521       485       489       440  

Net fee income

     88       85       89       91       107       100       93  

Gains (losses) on financial transactions

     48       42       53       63       49       54       67  

Other operating income

     (0     1       2       (3     4       0       3  

Gross income

     556       577       616       672       645       644       604  

Operating expenses

     (235     (237     (249     (265     (264     (260     (253

General administrative expenses

     (216     (216     (225     (238     (238     (234     (228

Personnel

     (128     (139     (142     (148     (140     (147     (143

Other general administrative expenses

     (88     (76     (83     (90     (98     (87     (85

Depreciation and amortisation

     (19     (21     (23     (27     (26     (26     (26

Net operating income

     321       339       368       407       381       383       351  

Net loan-loss provisions

     (109     (127     (146     (131     (122     (122     (108

Other income

     1       (1     6       (35     2       7       11  

Underlying profit before taxes

     213       211       228       241       261       267       255  

Tax on profit

     (40     (31     (42     (46     (47     (50     (45

Underlying profit from continuing operations

     173       181       187       195       214       218       209  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     173       181       187       195       214       218       209  

Minority interests

     52       55       58       58       67       68       66  

Underlying attributable profit to the Group

     122       126       129       137       147       149       143  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     122       126       129       137       147       149       143  
              
     31.03.16       30.06.16       30.09.16       31.12.16       31.03.17       30.06.17       30.09.17  

Balance sheet

              

Customer loans

     33,350       35,322       35,883       37,662       38,137       35,314       36,257  

Cash, central banks and credit institutions

     5,299       6,290       5,327       5,955       5,755       3,960       3,990  

Debt securities

     3,721       3,767       4,197       5,348       4,494       3,785       3,352  

o/w: available for sale

     3,517       3,241       3,869       4,787       3,951       2,862       2,717  

Other financial assets

     2,620       2,722       2,580       2,474       2,501       2,202       2,247  

Other assets

     1,898       1,939       1,952       2,065       2,067       1,783       1,850  

Total assets

     46,888       50,041       49,939       53,505       52,954       47,043       47,695  

Customer deposits

     24,679       25,636       25,460       27,317       26,340       25,254       25,819  

Central banks and credit institutions

     6,287       7,305       6,783       7,172       6,678       4,952       4,239  

Debt securities issued

     7,282       8,419       9,165       10,174       10,258       8,685       8,490  

Other financial liabilities

     3,032       3,299       2,939       2,794       3,384       2,660       3,300  

Other liabilities

     1,159       1,112       1,107       1,226       1,218       980       1,138  

Total liabilities

     42,438       45,771       45,453       48,683       47,877       42,532       42,986  

Total equity

     4,450       4,270       4,486       4,822       5,077       4,511       4,709  

Other managed and marketed customer funds

     7,063       8,044       9,941       9,903       10,545       10,111       10,199  

Mutual funds

     5,079       5,603       7,449       7,321       7,974       7,597       7,565  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     1,984       2,441       2,492       2,582       2,571       2,514       2,634  

Pro memoria:

              

Gross customer loans w/o repos

     34,320       36,337       36,945       38,800       39,259       36,359       37,281  

Funds (customer deposits w/o repos + mutual funds)

     29,702       31,207       32,850       34,559       34,262       32,677       33,215  

Other information

              

NPL ratio

     5.45       5.28       5.12       5.05       4.93       5.00       4.95  

Coverage ratio

     54.6       55.5       58.1       59.1       58.9       58.2       58.5  

Cost of credit

     1.58       1.59       1.55       1.43       1.42       1.37       1.27  


Table of Contents

LOGO

 

Chile

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,415       1,400       15       1.1  

Net fee income

     300       272       28       10.1  

Gains (losses) on financial transactions

     170       149       21       13.9  

Other operating income

     8       3       5       192.0  

Gross income

     1,893       1,825       68       3.7  

Operating expenses

     (777     (752     (25     3.4  

General administrative expenses

     (700     (685     (15     2.2  

Personnel

     (430     (427     (3     0.7  

Other general administrative expenses

     (270     (258     (12     4.5  

Depreciation and amortisation

     (78     (67     (11     15.9  

Net operating income

     1,116       1,073       43       4.0  

Net loan-loss provisions

     (352     (399     47       (11.7

Other income

     20       8       12       164.2  

Underlying profit before taxes

     783       681       102       15.0  

Tax on profit

     (142     (118     (25     21.0  

Underlying profit from continuing operations

     641       564       77       13.7  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     641       564       77       13.7  

Minority interests

     201       171       31       18.0  

Underlying attributable profit to the Group

     440       393       47       11.9  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     440       393       47       11.9  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     36,257       34,888       1,369       3.9  

Cash, central banks and credit institutions

     3,990       5,179       (1,190     (23.0

Debt securities

     3,352       4,081       (728     (17.9

o/w: available for sale

     2,717       3,762       (1,044     (27.8

Other financial assets

     2,247       2,509       (262     (10.4

Other assets

     1,850       1,898       (48     (2.5

Total assets

     47,695       48,555       (860     (1.8

Customer deposits

     25,819       24,754       1,065       4.3  

Central banks and credit institutions

     4,239       6,595       (2,356     (35.7

Debt securities issued

     8,490       8,911       (421     (4.7

Other financial liabilities

     3,300       2,857       442       15.5  

Other liabilities

     1,138       1,076       62       5.7  

Total liabilities

     42,986       44,193       (1,207     (2.7

Total equity

     4,709       4,361       348       8.0  

Other managed and marketed customer funds

     10,199       9,665       534       5.5  

Mutual funds

     7,565       7,242       323       4.5  

Pension funds

     —         —         —         —    

Managed portfolios

     2,634       2,423       211       8.7  

Pro memoria:

        

Gross customer loans w/o repos

     37,281       35,921       1,360       3.8  

Funds (customer deposits w/o repos + mutual funds)

     33,215       31,939       1,276       4.0  


Table of Contents

LOGO

 

Chile

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     448       473       480       516       465       491       458  

Net fee income

     93       89       90       90       103       100       97  

Gains (losses) on financial transactions

     51       44       54       62       47       54       69  

Other operating income

     (0     1       3       (3     4       1       3  

Gross income

     591       607       626       665       619       646       628  

Operating expenses

     (250     (250     (253     (262     (253     (261     (263

General administrative expenses

     (229     (227     (229     (235     (228     (235     (236

Personnel

     (136     (147     (144     (146     (135     (147     (148

Other general administrative expenses

     (93     (80     (84     (89     (94     (88     (88

Depreciation and amortisation

     (21     (23     (24     (27     (25     (26     (27

Net operating income

     341       357       374       403       366       385       365  

Net loan-loss provisions

     (116     (134     (148     (129     (117     (123     (112

Other income

     2       (1     7       (36     2       7       12  

Underlying profit before taxes

     227       223       232       238       251       268       264  

Tax on profit

     (43     (32     (43     (46     (45     (50     (47

Underlying profit from continuing operations

     184       190       189       192       206       218       217  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     184       190       189       192       206       218       217  

Minority interests

     55       57       58       57       64       69       69  

Underlying attributable profit to the Group

     129       133       131       135       141       150       148  

Net capital gains and provisions

     —         —         —         —         —         —         —    

Attributable profit to the Group

     129       133       131       135       141       150       148  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     33,722       34,492       34,888       35,320       35,903       35,455       36,257  

Cash, central banks and credit institutions

     5,358       6,142       5,179       5,585       5,418       3,976       3,990  

Debt securities

     3,762       3,679       4,081       5,015       4,231       3,800       3,352  

o/w: available for sale

     3,556       3,165       3,762       4,489       3,719       2,874       2,717  

Other financial assets

     2,649       2,658       2,509       2,320       2,354       2,211       2,247  

Other assets

     1,920       1,893       1,898       1,937       1,946       1,790       1,850  

Total assets

     47,411       48,864       48,555       50,178       49,852       47,232       47,695  

Customer deposits

     24,954       25,033       24,754       25,618       24,797       25,355       25,819  

Central banks and credit institutions

     6,357       7,133       6,595       6,726       6,286       4,972       4,239  

Debt securities issued

     7,363       8,221       8,911       9,541       9,657       8,720       8,490  

Other financial liabilities

     3,065       3,222       2,857       2,620       3,185       2,671       3,300  

Other liabilities

     1,172       1,086       1,076       1,150       1,147       984       1,138  

Total liabilities

     42,911       44,695       44,193       45,655       45,073       42,703       42,986  

Total equity

     4,499       4,170       4,361       4,522       4,779       4,529       4,709  

Other managed and marketed customer funds

     7,142       7,855       9,665       9,287       9,927       10,152       10,199  

Mutual funds

     5,136       5,471       7,242       6,866       7,507       7,627       7,565  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     2,006       2,384       2,423       2,421       2,420       2,524       2,634  

Pro memoria:

              

Gross customer loans w/o repos

     34,703       35,483       35,921       36,387       36,960       36,505       37,281  

Funds (customer deposits w/o repos + mutual funds)

     30,033       30,474       31,939       32,410       32,255       32,809       33,215  


Table of Contents

LOGO

 

Chile

Ch$ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,028,529       1,017,810       10,718       1.1  

Net fee income

     218,081       198,014       20,067       10.1  

Gains (losses) on financial transactions

     123,580       108,532       15,048       13.9  

Other operating income

     5,889       2,017       3,872       192.0  

Gross income

     1,376,079       1,326,373       49,705       3.7  

Operating expenses

     (565,145     (546,685     (18,459     3.4  

General administrative expenses

     (508,792     (498,074     (10,718     2.2  

Personnel

     (312,652     (310,420     (2,232     0.7  

Other general administrative expenses

     (196,140     (187,654     (8,486     4.5  

Depreciation and amortisation

     (56,352     (48,611     (7,741     15.9  

Net operating income

     810,934       779,688       31,246       4.0  

Net loan-loss provisions

     (255,965     (289,903     33,938       (11.7

Other income

     14,572       5,517       9,056       164.2  

Underlying profit before taxes

     569,541       495,302       74,239       15.0  

Tax on profit

     (103,579     (85,580     (17,998     21.0  

Underlying profit from continuing operations

     465,963       409,722       56,241       13.7  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     465,963       409,722       56,241       13.7  

Minority interests

     146,425       124,139       22,286       18.0  

Underlying attributable profit to the Group

     319,538       285,582       33,956       11.9  

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     319,538       285,582       33,956       11.9  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     27,356,757       26,324,073       1,032,684       3.9  

Cash, central banks and credit institutions

     3,010,321       3,908,055       (897,734     (23.0

Debt securities

     2,529,503       3,079,143       (549,640     (17.9

o/w: available for sale

     2,050,244       2,838,304       (788,061     (27.8

Other financial assets

     1,695,108       1,892,773       (197,665     (10.4

Other assets

     1,395,924       1,432,131       (36,207     (2.5

Total assets

     35,987,613       36,636,175       (648,562     (1.8

Customer deposits

     19,481,647       18,677,990       803,657       4.3  

Central banks and credit institutions

     3,198,188       4,975,999       (1,777,810     (35.7

Debt securities issued

     6,406,004       6,723,315       (317,311     (4.7

Other financial liabilities

     2,489,788       2,156,011       333,776       15.5  

Other liabilities

     858,567       811,973       46,594       5.7  

Total liabilities

     32,434,194       33,345,288       (911,094     (2.7

Total equity

     3,553,420       3,290,887       262,533       8.0  

Other managed and marketed customer funds

     7,695,326       7,292,631       402,695       5.5  

Mutual funds

     5,708,103       5,464,596       243,507       4.5  

Pension funds

     —         —         —         —    

Managed portfolios

     1,987,224       1,828,035       159,188       8.7  

Pro memoria:

        

Gross customer loans w/o repos

     28,129,752       27,103,318       1,026,433       3.8  

Funds (customer deposits w/o repos + mutual funds)

     25,061,903       24,099,193       962,710       4.0  


Table of Contents

LOGO

 

Chile

Ch$ million

 

    1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

             

Net interest income

    325,329       343,821       348,660       375,384       338,397       357,175       332,957  

Net fee income

    67,614       64,888       65,511       65,576       74,713       72,864       70,504  

Gains (losses) on financial transactions

    37,034       32,085       39,412       45,272       33,923       39,298       50,358  

Other operating income

    (294     480       1,831       (2,520     3,104       367       2,419  

Gross income

    429,684       441,275       455,415       483,712       450,136       469,704       456,238  

Operating expenses

    (181,590     (181,527     (183,568     (190,647     (184,039     (189,977     (191,129

General administrative expenses

    (166,585     (165,096     (166,393     (171,048     (166,097     (170,874     (171,821

Personnel

    (98,758     (106,658     (105,004     (106,459     (97,904     (107,097     (107,651

Other general administrative expenses

    (67,827     (58,438     (61,389     (64,589     (68,193     (63,778     (64,170

Depreciation and amortisation

    (15,005     (16,431     (17,175     (19,599     (17,942     (19,102     (19,308

Net operating income

    248,094       259,748       271,847       293,065       266,097       279,727       265,110  

Net loan-loss provisions

    (84,383     (97,590     (107,930     (93,949     (85,110     (89,381     (81,474

Other income

    1,122       (391     4,785       (25,975     1,438       4,750       8,384  

Underlying profit before taxes

    164,833       161,767       168,702       173,141       182,425       195,096       192,020  

Tax on profit

    (31,008     (23,567     (31,005     (33,290     (32,967     (36,336     (34,276

Underlying profit from continuing operations

    133,824       138,200       137,697       139,851       149,458       158,760       157,744  

Net profit from discontinued operations

    —         —         —         —         —         —         —    

Underlying consolidated profit

    133,824       138,200       137,697       139,851       149,458       158,760       157,744  

Minority interests

    39,853       41,760       42,527       41,620       46,662       49,857       49,906  

Underlying attributable profit to the Group

    93,971       96,441       95,170       98,231       102,796       108,904       107,839  

Net capital gains and provisions

    —         —         —         —         —         —         —    

Attributable profit to the Group

    93,971       96,441       95,170       98,231       102,796       108,904       107,839  
 
    31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

             

Customer loans

    25,444,315       26,025,341       26,324,073       26,650,173       27,090,035       26,752,278       27,356,757  

Cash, central banks and credit institutions

    4,042,699       4,634,225       3,908,055       4,214,140       4,088,243       2,999,666       3,010,321  

Debt securities

    2,838,770       2,775,866       3,079,143       3,784,281       3,192,349       2,867,009       2,529,503  

o/w: available for sale

    2,683,401       2,388,312       2,838,304       3,387,294       2,806,374       2,168,245       2,050,244  

Other financial assets

    1,998,612       2,005,901       1,892,773       1,750,803       1,776,298       1,668,313       1,695,108  

Other assets

    1,448,439       1,428,450       1,432,131       1,461,434       1,468,154       1,350,601       1,395,924  

Total assets

    35,772,836       36,869,784       36,636,175       37,860,830       37,615,078       35,637,866       35,987,613  

Customer deposits

    18,828,541       18,888,392       18,677,990       19,329,985       18,710,110       19,131,139       19,481,647  

Central banks and credit institutions

    4,796,453       5,382,135       4,975,999       5,074,896       4,743,311       3,751,737       3,198,188  

Debt securities issued

    5,555,623       6,203,020       6,723,315       7,199,090       7,286,791       6,579,784       6,406,004  

Other financial liabilities

    2,313,004       2,430,858       2,156,011       1,977,197       2,403,501       2,015,387       2,489,788  

Other liabilities

    884,425       819,257       811,973       867,395       865,297       742,621       858,567  

Total liabilities

    32,378,046       33,723,662       33,345,288       34,448,564       34,009,009       32,220,668       32,434,194  

Total equity

    3,394,789       3,146,121       3,290,887       3,412,267       3,606,069       3,417,198       3,553,420  

Other managed and marketed customer funds

    5,388,674       5,926,964       7,292,631       7,007,472       7,490,536       7,659,648       7,695,326  

Mutual funds

    3,874,931       4,128,341       5,464,596       5,180,724       5,664,324       5,754,836       5,708,103  

Pension funds

    —         —         —         —         —         —         —    

Managed portfolios

    1,513,743       1,798,623       1,828,035       1,826,748       1,826,212       1,904,812       1,987,224  

Pro memoria:

             

Gross customer loans w/o repos

    26,184,564       26,772,960       27,103,318       27,455,108       27,887,238       27,544,087       28,129,752  

Funds (customer deposits w/o repos + mutual funds)

    22,660,754       22,993,327       24,099,193       24,454,122       24,337,742       24,755,149       25,061,903  


Table of Contents

LOGO

 

USA (Ex-Popular)

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     4,296       4,466       (170     (3.8

Net fee income

     749       844       (96     (11.3

Gains (losses) on financial transactions

     (1     38       (39     —    

Other operating income

     319       375       (56     (14.9

Gross income

     5,363       5,723       (360     (6.3

Operating expenses

     (2,425     (2,335     (91     3.9  

General administrative expenses

     (2,181     (2,105     (76     3.6  

Personnel

     (1,268     (1,222     (47     3.8  

Other general administrative expenses

     (913     (884     (29     3.3  

Depreciation and amortisation

     (244     (229     (15     6.5  

Net operating income

     2,938       3,388       (451     (13.3

Net loan-loss provisions

     (2,142     (2,342     200       (8.5

Other income

     (58     (82     23       (28.6

Underlying profit before taxes

     737       965       (228     (23.6

Tax on profit

     (211     (338     127       (37.7

Underlying profit from continuing operations

     527       627       (100     (16.0

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     527       627       (100     (16.0

Minority interests

     190       246       (56     (22.9

Underlying attributable profit to the Group

     337       381       (44     (11.5

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     337       381       (44     (11.5
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     73,242       82,007       (8,765     (10.7

Cash, central banks and credit institutions

     13,093       16,621       (3,528     (21.2

Debt securities

     16,331       15,296       1,035       6.8  

o/w: available for sale

     14,338       13,776       562       4.1  

Other financial assets

     2,889       3,110       (221     (7.1

Other assets

     12,381       12,733       (352     (2.8

Total assets

     117,937       129,768       (11,831     (9.1

Customer deposits

     52,877       60,166       (7,289     (12.1

Central banks and credit institutions

     15,676       22,268       (6,592     (29.6

Debt securities issued

     26,993       24,588       2,405       9.8  

Other financial liabilities

     2,720       2,377       343       14.4  

Other liabilities

     4,250       4,560       (310     (6.8

Total liabilities

     102,516       113,959       (11,443     (10.0

Total equity

     15,422       15,809       (388     (2.5

Other managed and marketed customer funds

     17,136       19,699       (2,563     (13.0

Mutual funds

     8,334       6,958       1,376       19.8  

Pension funds

     —         —         —         —    

Managed portfolios

     8,801       12,740       (3,939     (30.9

Pro memoria:

        

Gross customer loans w/o repos

     76,725       86,042       (9,317     (10.8

Funds (customer deposits w/o repos + mutual funds)

     60,916       66,824       (5,908     (8.8

Ratios (%) and other data

        

Underlying RoTE

     3.42       4.07       (0.65 p.  

Efficiency ratio (with amortisations)

     45.2       40.8       4.43 p.    

NPL ratio

     2.56       2.24       0.32 p.    

Coverage ratio

     187.5       216.2       (28.70 p.  

Number of employees

     17,566       17,569       (3     (0.0

Number of branches

     694       766       (72     (9.4


Table of Contents

LOGO

 

USA (Ex-Popular)

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,548       1,462       1,456       1,451       1,489       1,488       1,319  

Net fee income

     283       293       268       257       273       250       226  

Gains (losses) on financial transactions

     20       8       10       (16     (5     25       (21

Other operating income

     116       126       133       117       122       117       80  

Gross income

     1,968       1,888       1,867       1,809       1,879       1,880       1,604  

Operating expenses

     (777     (774     (784     (864     (837     (845     (743

General administrative expenses

     (703     (697     (706     (777     (757     (758     (666

Personnel

     (416     (400     (406     (414     (445     (428     (396

Other general administrative expenses

     (287     (297     (299     (363     (312     (330     (270

Depreciation and amortisation

     (74     (77     (78     (87     (80     (87     (77

Net operating income

     1,191       1,114       1,083       946       1,042       1,035       861  

Net loan-loss provisions

     (861     (704     (776     (867     (811     (697     (634

Other income

     (66     (13     (3     (8     (32     (24     (2

Underlying profit before taxes

     264       397       304       71       199       314       225  

Tax on profit

     (103     (143     (91     (17     (61     (79     (70

Underlying profit from continuing operations

     160       253       213       54       138       235       154  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     160       253       213       54       138       235       154  

Minority interests

     79       95       72       40       43       86       61  

Underlying attributable profit to the Group

     82       159       141       14       95       149       93  

Net capital gains and provisions*

     —         —         —         (32     —         —         —    

Attributable profit to the Group

     82       159       141       (19     95       149       93  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     80,836       83,144       82,007       85,389       81,841       76,676       73,242  

Cash, central banks and credit institutions

     20,785       17,625       16,621       16,970       20,457       15,552       13,093  

Debt securities

     19,108       18,714       15,296       17,940       19,059       17,819       16,331  

o/w: available for sale

     17,383       16,957       13,776       15,437       16,704       15,667       14,338  

Other financial assets

     3,103       3,146       3,110       3,566       3,041       2,757       2,889  

Other assets

     12,037       12,576       12,733       13,526       13,269       12,673       12,381  

Total assets

     135,868       135,205       129,768       137,390       137,669       125,477       117,937  

Customer deposits

     59,526       59,382       60,166       64,460       63,101       55,491       52,877  

Central banks and credit institutions

     32,039       26,738       22,268       22,264       22,240       19,476       15,676  

Debt securities issued

     22,413       25,933       24,588       26,340       28,241       27,188       26,993  

Other financial liabilities

     2,613       2,867       2,377       2,907       3,032       3,194       2,720  

Other liabilities

     4,286       4,553       4,560       4,770       4,493       4,358       4,250  

Total liabilities

     120,877       119,473       113,959       120,740       121,108       109,707       102,516  

Total equity

     14,991       15,732       15,809       16,650       16,561       15,770       15,422  

Other managed and marketed customer funds

     18,293       19,212       19,699       18,827       18,423       17,223       17,136  

Mutual funds

     6,813       6,979       6,958       9,947       8,986       8,459       8,334  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     11,481       12,233       12,740       8,880       9,437       8,764       8,801  

Pro memoria:

              

Gross customer loans w/o repos

     84,897       87,467       86,042       89,638       85,906       80,370       76,725  

Funds (customer deposits w/o repos + mutual funds)

     65,983       66,113       66,824       74,166       71,818       63,745       60,916  

Other information

              

NPL ratio

     2.19       2.24       2.24       2.28       2.43       2.64       2.56  

Coverage ratio

     221.1       220.6       216.2       214.4       202.4       183.1       187.5  

Cost of credit

     3.85       3.77       3.80       3.68       3.63       3.65       3.57  

(*).- In 4Q’16 restatement Santander Consumer USA.


Table of Contents

LOGO

 

USA (Ex-Popular)

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     4,296       4,483       (187     (4.2

Net fee income

     749       848       (99     (11.7

Gains (losses) on financial transactions

     (1     38       (39     —    

Other operating income

     319       376       (57     (15.2

Gross income

     5,363       5,745       (382     (6.7

Operating expenses

     (2,425     (2,344     (82     3.5  

General administrative expenses

     (2,181     (2,113     (68     3.2  

Personnel

     (1,268     (1,226     (42     3.4  

Other general administrative expenses

     (913     (887     (26     2.9  

Depreciation and amortisation

     (244     (230     (14     6.0  

Net operating income

     2,938       3,401       (464     (13.6

Net loan-loss provisions

     (2,142     (2,351     209       (8.9

Other income

     (58     (82     24       (28.8

Underlying profit before taxes

     737       969       (231     (23.9

Tax on profit

     (211     (339     129       (37.9

Underlying profit from continuing operations

     527       629       (103     (16.3

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     527       629       (103     (16.3

Minority interests

     190       247       (57     (23.2

Underlying attributable profit to the Group

     337       383       (45     (11.9

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     337       383       (45     (11.9
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     73,242       77,527       (4,285     (5.5

Cash, central banks and credit institutions

     13,093       15,713       (2,620     (16.7

Debt securities

     16,331       14,460       1,871       12.9  

o/w: available for sale

     14,338       13,023       1,315       10.1  

Other financial assets

     2,889       2,940       (51     (1.7

Other assets

     12,381       12,038       344       2.9  

Total assets

     117,937       122,678       (4,741     (3.9

Customer deposits

     52,877       56,879       (4,002     (7.0

Central banks and credit institutions

     15,676       21,051       (5,376     (25.5

Debt securities issued

     26,993       23,245       3,748       16.1  

Other financial liabilities

     2,720       2,247       473       21.0  

Other liabilities

     4,250       4,310       (60     (1.4

Total liabilities

     102,516       107,733       (5,217     (4.8

Total equity

     15,422       14,946       476       3.2  

Other managed and marketed customer funds

     17,136       18,623       (1,487     (8.0

Mutual funds

     8,334       6,578       1,756       26.7  

Pension funds

     —         —         —         —    

Managed portfolios

     8,801       12,044       (3,243     (26.9

Pro memoria:

        

Gross customer loans w/o repos

     76,725       81,341       (4,616     (5.7

Funds (customer deposits w/o repos + mutual funds)

     60,916       63,174       (2,257     (3.6


Table of Contents

LOGO

 

USA (Ex-Popular)

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,535       1,486       1,462       1,404       1,427       1,472       1,398  

Net fee income

     281       298       269       249       262       248       239  

Gains (losses) on financial transactions

     20       8       10       (16     (5     25       (20

Other operating income

     115       127       134       113       117       116       86  

Gross income

     1,951       1,919       1,875       1,750       1,800       1,860       1,703  

Operating expenses

     (770     (786     (787     (839     (802     (836     (787

General administrative expenses

     (697     (708     (709     (755     (725     (750     (706

Personnel

     (412     (406     (408     (401     (426     (423     (419

Other general administrative expenses

     (285     (302     (301     (353     (299     (327     (287

Depreciation and amortisation

     (73     (79     (78     (84     (77     (86     (81

Net operating income

     1,180       1,133       1,088       911       998       1,024       916  

Net loan-loss provisions

     (854     (717     (780     (842     (776     (691     (674

Other income

     (65     (14     (3     (7     (31     (24     (3

Underlying profit before taxes

     262       401       306       62       191       309       238  

Tax on profit

     (103     (145     (91     (14     (59     (78     (74

Underlying profit from continuing operations

     159       256       214       49       132       231       164  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     159       256       214       49       132       231       164  

Minority interests

     78       96       73       38       41       85       64  

Underlying attributable profit to the Group

     81       160       142       10       91       146       100  

Net capital gains and provisions*

     —         —         —         (32     —         —         —    

Attributable profit to the Group

     81       160       142       (22     91       146       100  
 
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     77,953       78,186       77,527       76,240       74,112       74,117       73,242  

Cash, central banks and credit institutions

     20,044       16,574       15,713       15,152       18,525       15,033       13,093  

Debt securities

     18,426       17,598       14,460       16,017       17,259       17,224       16,331  

o/w: available for sale

     16,763       15,946       13,023       13,783       15,126       15,144       14,338  

Other financial assets

     2,992       2,958       2,940       3,183       2,754       2,665       2,889  

Other assets

     11,608       11,826       12,038       12,076       12,016       12,250       12,381  

Total assets

     131,023       127,143       122,678       122,669       124,667       121,289       117,937  

Customer deposits

     57,404       55,841       56,879       57,553       57,142       53,639       52,877  

Central banks and credit institutions

     30,896       25,144       21,051       19,878       20,140       18,826       15,676  

Debt securities issued

     21,614       24,387       23,245       23,517       25,574       26,281       26,993  

Other financial liabilities

     2,520       2,696       2,247       2,596       2,746       3,087       2,720  

Other liabilities

     4,133       4,282       4,310       4,259       4,069       4,212       4,250  

Total liabilities

     116,567       112,349       107,733       107,803       109,670       106,045       102,516  

Total equity

     14,457       14,794       14,946       14,866       14,997       15,244       15,422  

Other managed and marketed customer funds

     17,641       18,067       18,623       16,810       16,683       16,648       17,136  

Mutual funds

     6,570       6,563       6,578       8,881       8,137       8,177       8,334  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     11,071       11,504       12,044       7,928       8,546       8,471       8,801  

Pro memoria:

              

Gross customer loans w/o repos

     81,870       82,251       81,341       80,034       77,793       77,687       76,725  

Funds (customer deposits w/o repos + mutual funds)

     63,630       62,170       63,174       66,219       65,035       61,618       60,916  

(*).- In 4Q’16 restatement Santander Consumer USA.


Table of Contents

LOGO

 

USA (Ex-Popular)

US$ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     4,776       4,984       (208     (4.2

Net fee income

     832       942       (110     (11.7

Gains (losses) on financial transactions

     (1     42       (43     —    

Other operating income

     355       418       (63     (15.2

Gross income

     5,962       6,386       (425     (6.7

Operating expenses

     (2,696     (2,605     (91     3.5  

General administrative expenses

     (2,425     (2,349     (75     3.2  

Personnel

     (1,410     (1,363     (46     3.4  

Other general administrative expenses

     (1,015     (986     (29     2.9  

Depreciation and amortisation

     (271     (256     (15     6.0  

Net operating income

     3,266       3,781       (516     (13.6

Net loan-loss provisions

     (2,381     (2,613     232       (8.9

Other income

     (65     (91     26       (28.8

Underlying profit before taxes

     820       1,077       (257     (23.9

Tax on profit

     (234     (377     143       (37.9

Underlying profit from continuing operations

     585       700       (114     (16.3

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     585       700       (114     (16.3

Minority interests

     211       274       (64     (23.2

Underlying attributable profit to the Group

     375       425       (51     (11.9

Net capital gains and provisions

     —         —         —         —    

Attributable profit to the Group

     375       425       (51     (11.9
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Customer loans

     86,470       91,528       (5,058     (5.5

Cash, central banks and credit institutions

     15,458       18,551       (3,093     (16.7

Debt securities

     19,281       17,072       2,209       12.9  

o/w: available for sale

     16,927       15,375       1,552       10.1  

Other financial assets

     3,411       3,471       (60     (1.7

Other assets

     14,617       14,211       406       2.9  

Total assets

     139,237       144,834       (5,597     (3.9

Customer deposits

     62,427       67,151       (4,725     (7.0

Central banks and credit institutions

     18,507       24,853       (6,346     (25.5

Debt securities issued

     31,867       27,443       4,425       16.1  

Other financial liabilities

     3,211       2,653       558       21.0  

Other liabilities

     5,018       5,089       (71     (1.4

Total liabilities

     121,030       127,189       (6,159     (4.8

Total equity

     18,207       17,645       562       3.2  

Other managed and marketed customer funds

     20,230       21,986       (1,755     (8.0

Mutual funds

     9,840       7,766       2,073       26.7  

Pension funds

     —         —         —         —    

Managed portfolios

     10,391       14,220       (3,829     (26.9

Pro memoria:

        

Gross customer loans w/o repos

     90,582       96,031       (5,449     (5.7

Funds (customer deposits w/o repos + mutual funds)

     71,918       74,583       (2,665     (3.6


Table of Contents

LOGO

 

USA (Ex-Popular)

US$ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     1,706       1,652       1,625       1,561       1,586       1,636       1,553  

Net fee income

     312       331       299       276       291       275       266  

Gains (losses) on financial transactions

     23       9       11       (18     (6     27       (23

Other operating income

     128       142       149       125       130       129       96  

Gross income

     2,168       2,133       2,085       1,945       2,001       2,068       1,893  

Operating expenses

     (856     (874     (875     (932     (891     (929     (875

General administrative expenses

     (775     (787     (788     (839     (806     (834     (785

Personnel

     (458     (452     (454     (446     (474     (471     (465

Other general administrative expenses

     (317     (335     (334     (393     (333     (363     (319

Depreciation and amortisation

     (82     (87     (87     (93     (85     (95     (91

Net operating income

     1,312       1,259       1,210       1,013       1,109       1,138       1,018  

Net loan-loss provisions

     (949     (797     (867     (935     (863     (768     (749

Other income

     (72     (16     (3     (8     (34     (27     (4

Underlying profit before taxes

     291       446       340       69       212       343       265  

Tax on profit

     (114     (161     (102     (15     (65     (86     (82

Underlying profit from continuing operations

     177       285       238       54       147       257       182  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     177       285       238       54       147       257       182  

Minority interests

     87       107       81       42       45       94       71  

Underlying attributable profit to the Group

     90       178       157       12       101       163       111  

Net capital gains and provisions*

     —         —         —         (36     —         —         —    

Attributable profit to the Group

     90       178       157       (24     101       163       111  
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Customer loans

     92,031       92,307       91,528       90,009       87,497       87,503       86,470  

Cash, central banks and credit institutions

     23,664       19,567       18,551       17,888       21,871       17,748       15,458  

Debt securities

     21,754       20,776       17,072       18,910       20,376       20,335       19,281  

o/w: available for sale

     19,790       18,826       15,375       16,273       17,858       17,879       16,927  

Other financial assets

     3,532       3,492       3,471       3,758       3,251       3,146       3,411  

Other assets

     13,705       13,962       14,211       14,257       14,186       14,463       14,617  

Total assets

     154,686       150,105       144,834       144,822       147,182       143,194       139,237  

Customer deposits

     67,771       65,926       67,151       67,947       67,461       63,326       62,427  

Central banks and credit institutions

     36,476       29,685       24,853       23,468       23,777       22,226       18,507  

Debt securities issued

     25,517       28,791       27,443       27,765       30,193       31,027       31,867  

Other financial liabilities

     2,975       3,183       2,653       3,064       3,242       3,645       3,211  

Other liabilities

     4,879       5,055       5,089       5,028       4,803       4,973       5,018  

Total liabilities

     137,618       132,639       127,189       127,272       129,477       125,197       121,030  

Total equity

     17,067       17,466       17,645       17,550       17,705       17,997       18,207  

Other managed and marketed customer funds

     20,827       21,330       21,986       19,845       19,696       19,655       20,230  

Mutual funds

     7,756       7,748       7,766       10,485       9,607       9,653       9,840  

Pension funds

     —         —         —         —         —         —         —    

Managed portfolios

     13,071       13,581       14,220       9,360       10,089       10,001       10,391  

Pro memoria:

              

Gross customer loans w/o repos

     96,656       97,106       96,031       94,488       91,842       91,718       90,582  

Funds (customer deposits w/o repos + mutual funds)

     75,122       73,398       74,583       78,178       76,781       72,746       71,918  

(*).- In 4Q’16 restatement Santander Consumer USA.


Table of Contents

LOGO

 

Corporate Centre

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     (628     (550     (78     14.1  

Net fee income

     (21     (17     (4     21.7  

Gains (losses) on financial transactions

     (257     (196     (61     31.1  

Other operating income

     (76     (21     (55     258.1  

Gross income

     (981     (784     (197     25.1  

Operating expenses

     (356     (351     (5     1.6  

Net operating income

     (1,337     (1,135     (202     17.8  

Net loan-loss provisions

     (37     1       (38     —    

Other income

     (139     (118     (20     17.2  

Underlying profit before taxes

     (1,513     (1,252     (261     20.9  

Tax on profit

     1       102       (102     (99.5

Underlying profit from continuing operations

     (1,512     (1,149     (363     31.6  

Net profit from discontinued operations

     —         0       (0     (100.0

Underlying consolidated profit

     (1,512     (1,149     (363     31.6  

Minority interests

     (1     (9     8       (88.5

Underlying attributable profit to the Group

     (1,511     (1,140     (371     32.5  

Net capital gains and provisions*

     (130     (186     56       (30.1

Attributable profit to the Group

     (1,641     (1,326     (315     23.7  
        
                 Change  
     30.09.17     30.09.16     Amount     %  

Balance sheet

        

Debt securities

     1,488       1,259       229       18.2  

Goodwill

     25,855       26,143       (289     (1.1

Capital assigned to Group areas

     85,441       78,615       6,826       8.7  

Other financial assets

     9,140       13,015       (3,875     (29.8

Other assets

     14,485       15,416       (931     (6.0

Total assets

     136,408       134,447       1,961       1.5  

Debt securities issued

     36,213       33,566       2,647       7.9  

Other financial liabilities

     856       3,731       (2,874     (77.0

Other liabilities

     9,088       14,098       (5,010     (35.5

Total liabilities

     46,157       51,394       (5,237     (10.2

Total equity

     90,251       83,053       7,198       8.7  

Other managed and marketed customer funds

     3       —         3       —    

Mutual funds

     3       —         3       —    

Pension funds

     0       —         0       —    

Managed portfolios

     —         —         —         —    

Resources

        

Number of employees

     1,709       1,732       (23     (1.3

(*).- In 9M’17, charge for equity stakes an intangible assets. In 9M’16, restructuring costs.


Table of Contents

LOGO

 

Corporate Centre

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     (169     (187     (194     (189     (194     (213     (220

Net fee income

     (5     (5     (7     (14     (4     (9     (7

Gains (losses) on financial transactions

     (32     (67     (97     (47     (119     (81     (56

Other operating income

     (18     15       (18     (31     (23     (36     (17

Gross income

     (223     (244     (316     (282     (341     (340     (300

Operating expenses

     (126     (120     (104     (99     (119     (118     (118

Net operating income

     (349     (365     (421     (381     (460     (458     (419

Net loan-loss provisions

     1       (5     5       0       (5     (11     (22

Other income

     (5     (55     (59     44       (32     (53     (54

Underlying profit before taxes

     (353     (424     (474     (337     (497     (522     (494

Tax on profit

     36       6       61       39       26       (40     14  

Underlying profit from continuing operations

     (317     (418     (414     (299     (471     (561     (481

Net profit from discontinued operations

     —         0       (0     0       —         —         —    

Underlying consolidated profit

     (317     (418     (414     (298     (471     (561     (481

Minority interests

     (6     (0     (2     0       (3     2       (0

Underlying attributable profit to the Group

     (311     (418     (412     (299     (468     (563     (480

Net capital gains and provisions*

     —         (186     —         0       —         —         (130

Attributable profit to the Group

     (311     (604     (412     (299     (468     (563     (610
              
     31.03.16     30.06.16     30.09.16     31.12.16     31.03.17     30.06.17     30.09.17  

Balance sheet

              

Debt securities

     3,178       3,287       1,259       1,374       781       2,009       1,488  

Goodwill

     26,209       26,536       26,143       26,724       26,939       26,070       25,855  

Capital assigned to Group areas

     82,637       79,973       78,615       78,537       83,902       79,992       85,441  

Other financial assets

     9,470       14,494       13,015       9,872       10,661       8,040       9,140  

Other assets

     14,761       15,654       15,416       15,648       15,115       14,814       14,485  

Total assets

     136,255       139,944       134,447       132,154       137,398       130,926       136,408  

Debt securities issued

     32,459       35,292       33,566       30,922       30,740       34,279       36,213  

Other financial liabilities

     4,903       4,877       3,731       4,042       2,469       2,095       856  

Other liabilities

     13,410       14,809       14,098       12,422       12,299       8,968       9,088  

Total liabilities

     50,772       54,978       51,394       47,387       45,507       45,342       46,157  

Total equity

     85,483       84,966       83,053       84,768       91,891       85,583       90,251  

Other managed and marketed customer funds

     —         —         —         —         52       53       3  

Mutual funds

     —         —         —         —         52       53       3  

Pension funds

     —         —         —         —         —         —         0  

Managed portfolios

     —         —         —         —         —         —         —    

(*).- In 2Q’16, restructuring costs. In 3Q’17, charge for equity stakes an intangible assets


Table of Contents

LOGO

 

Retail Banking

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     23,888       21,756       2,133       9.8  

Net fee income

     7,274       6,507       767       11.8  

Gains (losses) on financial transactions

     492       397       95       23.8  

Other operating income

     580       517       64       12.3  

Gross income

     32,235       29,177       3,058       10.5  

Operating expenses

     (14,500     (13,663     (837     6.1  

General administrative expenses

     (13,134     (12,454     (680     5.5  

Personnel

     (7,104     (6,693     (411     6.1  

Other general administrative expenses

     (6,030     (5,761     (269     4.7  

Depreciation and amortisation

     (1,366     (1,209     (157     13.0  

Net operating income

     17,735       15,514       2,221       14.3  

Net loan-loss provisions

     (6,301     (6,396     94       (1.5

Other income

     (1,962     (1,163     (799     68.7  

Underlying profit before taxes

     9,472       7,956       1,516       19.1  

Tax on profit

     (2,876     (2,226     (650     29.2  

Underlying profit from continuing operations

     6,596       5,730       865       15.1  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     6,596       5,730       865       15.1  

Minority interests

     951       845       106       12.5  

Underlying attributable profit to the Group

     5,645       4,885       760       15.5  

Net capital gains and provisions

     (85     (4     (81     —    

Attributable profit to the Group

     5,560       4,881       678       13.9  


Table of Contents

LOGO

 

Retail Banking

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     7,187       7,220       7,348       7,588       7,948       8,096       7,844  

Net fee income

     2,056       2,182       2,269       2,297       2,448       2,457       2,369  

Gains (losses) on financial transactions

     182       86       130       303       225       157       110  

Other operating income

     175       136       206       36       185       173       223  

Gross income

     9,600       9,623       9,954       10,223       10,806       10,883       10,546  

Operating expenses

     (4,498     (4,556     (4,608     (4,847     (4,888     (4,894     (4,718

General administrative expenses

     (4,109     (4,146     (4,199     (4,404     (4,434     (4,429     (4,270

Personnel

     (2,197     (2,234     (2,262     (2,356     (2,397     (2,390     (2,317

Other general administrative expenses

     (1,912     (1,912     (1,937     (2,048     (2,037     (2,040     (1,953

Depreciation and amortisation

     (389     (410     (410     (442     (453     (465     (447

Net operating income

     5,102       5,067       5,345       5,376       5,918       5,989       5,828  

Net loan-loss provisions

     (2,161     (1,957     (2,278     (2,299     (2,242     (1,998     (2,062

Other income

     (415     (433     (314     (524     (686     (746     (530

Underlying profit before taxes

     2,525       2,677       2,754       2,553       2,991       3,244       3,236  

Tax on profit

     (684     (770     (771     (661     (920     (933     (1,023

Underlying profit from continuing operations

     1,842       1,906       1,982       1,892       2,070       2,312       2,214  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     1,842       1,906       1,982       1,892       2,070       2,312       2,214  

Minority interests

     255       301       289       258       276       351       324  

Underlying attributable profit to the Group

     1,586       1,605       1,694       1,634       1,795       1,961       1,889  

Net capital gains and provisions

     —         (4     —         (169     —         —         (85

Attributable profit to the Group

     1,586       1,601       1,694       1,465       1,795       1,961       1,804  


Table of Contents

LOGO

 

Retail Banking

Constant € million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     23,888       22,131       1,757       7.9  

Net fee income

     7,274       6,648       626       9.4  

Gains (losses) on financial transactions

     492       376       116       30.9  

Other operating income

     580       516       65       12.5  

Gross income

     32,235       29,671       2,564       8.6  

Operating expenses

     (14,500     (13,833     (667     4.8  

General administrative expenses

     (13,134     (12,609     (525     4.2  

Personnel

     (7,104     (6,784     (319     4.7  

Other general administrative expenses

     (6,030     (5,825     (206     3.5  

Depreciation and amortisation

     (1,366     (1,224     (142     11.6  

Net operating income

     17,735       15,837       1,898       12.0  

Net loan-loss provisions

     (6,301     (6,636     335       (5.0

Other income

     (1,962     (1,204     (758     63.0  

Underlying profit before taxes

     9,472       7,997       1,474       18.4  

Tax on profit

     (2,876     (2,236     (640     28.6  

Underlying profit from continuing operations

     6,596       5,762       834       14.5  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     6,596       5,762       834       14.5  

Minority interests

     951       859       92       10.7  

Underlying attributable profit to the Group

     5,645       4,903       742       15.1  

Net capital gains and provisions

     (85     (12     (73     618.4  

Attributable profit to the Group

     5,560       4,891       669       13.7  


Table of Contents

LOGO

 

Retail Banking

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     7,394       7,358       7,380       7,549       7,735       8,041       8,113  

Net fee income

     2,128       2,237       2,282       2,299       2,384       2,441       2,449  

Gains (losses) on financial transactions

     157       77       142       306       222       157       113  

Other operating income

     174       137       205       30       178       173       230  

Gross income

     9,853       9,809       10,009       10,183       10,519       10,812       10,904  

Operating expenses

     (4,593     (4,616     (4,624     (4,830     (4,763     (4,861     (4,875

General administrative expenses

     (4,195     (4,201     (4,213     (4,390     (4,322     (4,400     (4,412

Personnel

     (2,246     (2,268     (2,270     (2,347     (2,335     (2,374     (2,394

Other general administrative expenses

     (1,949     (1,933     (1,942     (2,043     (1,987     (2,025     (2,018

Depreciation and amortisation

     (398     (415     (412     (440     (441     (462     (463

Net operating income

     5,261       5,193       5,384       5,353       5,755       5,951       6,029  

Net loan-loss provisions

     (2,292     (2,036     (2,308     (2,295     (2,163     (1,988     (2,150

Other income

     (447     (450     (307     (522     (665     (742     (555

Underlying profit before taxes

     2,521       2,707       2,769       2,537       2,927       3,220       3,324  

Tax on profit

     (676     (783     (777     (655     (898     (927     (1,051

Underlying profit from continuing operations

     1,845       1,924       1,992       1,882       2,029       2,293       2,273  

Net profit from discontinued operations

     —         0       (0     —         —         —         —    

Underlying consolidated profit

     1,845       1,924       1,992       1,882       2,029       2,293       2,273  

Minority interests

     259       309       292       258       271       347       333  

Underlying attributable profit to the Group

     1,586       1,616       1,701       1,624       1,758       1,946       1,940  

Net capital gains and provisions

     —         (15     3       (158     —         —         (85

Attributable profit to the Group

     1,586       1,601       1,704       1,466       1,758       1,946       1,855  


Table of Contents

LOGO

 

Global Corporate Banking

€ million

 

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,891       1,822       69       3.8  

Net fee income

     1,234       1,052       182       17.3  

Gains (losses) on financial transactions

     1,038       1,109       (72     (6.5

Other operating income

     151       166       (15     (8.9

Gross income

     4,314       4,149       165       4.0  

Operating expenses

     (1,469     (1,459     (10     0.7  

General administrative expenses

     (1,383     (1,394     11       (0.8

Personnel

     (854     (821     (33     4.0  

Other general administrative expenses

     (528     (573     45       (7.8

Depreciation and amortisation

     (86     (64     (21     33.3  

Net operating income

     2,845       2,691       155       5.7  

Net loan-loss provisions

     (483     (603     120       (19.9

Other income

     (41     (39     (3     6.5  

Underlying profit before taxes

     2,320       2,048       272       13.3  

Tax on profit

     (669     (596     (73     12.3  

Underlying profit from continuing operations

     1,651       1,453       199       13.7  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,651       1,453       199       13.7  

Minority interests

     150       126       25       19.6  

Underlying attributable profit to the Group

     1,501       1,327       174       13.1  

Net capital gains and provisions

     —         (58     58       (100.0

Attributable profit to the Group

     1,501       1,268       232       18.3  


Table of Contents

LOGO

 

Global Corporate Banking

€ million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     618       547       657       706       656       625       610  

Net fee income

     345       373       334       355       399       438       397  

Gains (losses) on financial transactions

     354       348       408       147       467       211       360  

Other operating income

     38       97       31       123       43       101       7  

Gross income

     1,355       1,364       1,430       1,331       1,565       1,374       1,374  

Operating expenses

     (479     (496     (483     (459     (487     (488     (493

General administrative expenses

     (459     (475     (460     (436     (460     (460     (463

Personnel

     (270     (277     (274     (276     (286     (281     (287

Other general administrative expenses

     (189     (198     (186     (159     (173     (179     (177

Depreciation and amortisation

     (20     (21     (23     (23     (27     (29     (30

Net operating income

     875       868       947       872       1,078       886       881  

Net loan-loss provisions

     (223     (192     (188     (55     (132     (238     (113

Other income

     (1     (32     (6     (37     (14     (5     (22

Underlying profit before taxes

     651       644       753       781       932       643       745  

Tax on profit

     (189     (186     (221     (192     (265     (185     (219

Underlying profit from continuing operations

     462       458       532       589       667       459       526  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     462       458       532       589       667       459       526  

Minority interests

     41       38       46       48       57       44       49  

Underlying attributable profit to the Group

     421       420       486       541       610       414       476  

Net capital gains and provisions

     —         (58     —         —         —         —         —    

Attributable profit to the Group

     421       361       486       541       610       414       476  


Table of Contents

LOGO

 

Global Corporate Banking

Constant € million

                 Change  
     9M ‘17     9M ‘16     Amount     %  

Income statement

        

Net interest income

     1,891       1,867       24       1.3  

Net fee income

     1,234       1,064       170       15.9  

Gains (losses) on financial transactions

     1,038       1,133       (95     (8.4

Other operating income

     151       168       (17     (9.9

Gross income

     4,314       4,232       82       1.9  

Operating expenses

     (1,469     (1,456     (12     0.8  

General administrative expenses

     (1,383     (1,391     8       (0.6

Personnel

     (854     (824     (30     3.7  

Other general administrative expenses

     (528     (566     38       (6.7

Depreciation and amortisation

     (86     (66     (20     30.9  

Net operating income

     2,845       2,776       69       2.5  

Net loan-loss provisions

     (483     (644     161       (24.9

Other income

     (41     (38     (3     8.2  

Underlying profit before taxes

     2,320       2,094       227       10.8  

Tax on profit

     (669     (609     (60     9.9  

Underlying profit from continuing operations

     1,651       1,485       167       11.2  

Net profit from discontinued operations

     —         —         —         —    

Underlying consolidated profit

     1,651       1,485       167       11.2  

Minority interests

     150       133       17       12.9  

Underlying attributable profit to the Group

     1,501       1,351       149       11.1  

Net capital gains and provisions

     —         (58     58       (100.0

Attributable profit to the Group

     1,501       1,293       208       16.1  


Table of Contents

LOGO

 

Global Corporate Banking

Constant € million

 

     1Q 16     2Q 16     3Q 16     4Q 16     1Q 17     2Q 17     3Q 17  

Income statement

              

Net interest income

     649       555       663       706       639       622       629  

Net fee income

     352       378       334       353       391       435       408  

Gains (losses) on financial transactions

     368       360       404       131       453       211       374  

Other operating income

     39       99       30       127       42       101       8  

Gross income

     1,408       1,393       1,431       1,318       1,525       1,368       1,420  

Operating expenses

     (480     (495     (482     (457     (478     (484     (507

General administrative expenses

     (459     (473     (459     (434     (451     (456     (476

Personnel

     (272     (278     (274     (275     (280     (279     (295

Other general administrative expenses

     (186     (195     (185     (158     (171     (177     (181

Depreciation and amortisation

     (21     (22     (23     (23     (27     (28     (31

Net operating income

     928       898       949       861       1,047       884       914  

Net loan-loss provisions

     (238     (212     (194     (51     (130     (235     (118

Other income

     (1     (31     (6     (38     (14     (5     (23

Underlying profit before taxes

     689       655       749       773       904       644       773  

Tax on profit

     (201     (189     (220     (186     (257     (185     (228

Underlying profit from continuing operations

     489       466       530       586       647       459       545  

Net profit from discontinued operations

     —         —         —         —         —         —         —    

Underlying consolidated profit

     489       466       530       586       647       459       545  

Minority interests

     46       40       47       48       55       44       51  

Underlying attributable profit to the Group

     443       426       483       538       592       415       494  

Net capital gains and provisions

     —         (58     —         —         —         —         —    

Attributable profit to the Group

     443       367       483       538       592       415       494  


Table of Contents

LOGO

 

NPL ratio

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  
                    

Continental Europe

     7.08        6.84        6.43        5.92        5.62        5.11        4.95  

Spain

     6.36        6.06        5.82        5.41        5.22        4.99        4.99  

Santander Consumer Finance

     3.28        2.95        2.86        2.68        2.62        2.61        2.60  

Poland

     5.93        5.84        5.71        5.42        5.20        4.66        4.70  

Portugal

     8.55        10.46        9.40        8.81        8.47        7.67        6.93  

United Kingdom

     1.49        1.47        1.47        1.41        1.31        1.23        1.32  

Latin America

     4.88        4.98        4.94        4.81        4.50        4.44        4.45  

Brazil

     5.93        6.11        6.12        5.90        5.36        5.36        5.32  

Mexico

     3.06        3.01        2.95        2.76        2.77        2.58        2.56  

Chile

     5.45        5.28        5.12        5.05        4.93        5.00        4.95  

USA

     2.19        2.24        2.24        2.28        2.43        2.64        2.56  

Operating Areas

     4.36        4.32        4.19        3.95        3.77        3.57        3.53  

Total Group

     4.33        4.29        4.15        3.93        3.74        3.55        3.51  

 

NOTE:  

In June 2017, including Popular: Total Group: 5.37%

 

In September 2017, including Popular: Total Group: X.XX%


Table of Contents

LOGO

 

Coverage ratio

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  
                    

Continental Europe

     65.4        61.3        61.3        60.0        60.6        58.7        58.1  

Spain

     50.2        47.6        47.6        48.3        49.1        46.0        45.2  

Santander Consumer Finance

     111.9        110.6        110.7        109.1        108.9        106.5        104.3  

Poland

     67.0        65.8        68.9        61.0        61.2        67.5        67.6  

Portugal

     87.7        61.9        57.8        63.7        61.7        59.8        60.4  

United Kingdom

     36.5        36.5        36.0        32.9        33.8        32.6        31.5  

Latin America

     79.7        81.4        84.5        87.3        90.5        89.1        89.9  

Brazil

     83.7        85.3        89.3        93.1        98.1        95.5        97.6  

Mexico

     97.5        102.3        101.9        103.8        104.8        113.8        110.3  

Chile

     54.6        55.5        58.1        59.1        58.9        58.2        58.5  

USA

     221.1        220.6        216.2        214.4        202.4        183.1        187.5  

Operating Areas

     73.3        72.0        72.8        73.5        74.6        72.6        72.1  

Total Group

     74.0        72.5        72.7        73.8        74.6        72.7        72.3  

 

NOTE:  

In June 2017, including Popular: Total Group: 67.7%

 

In September 2017, including Popular: Total Group: XX.X%


Table of Contents

LOGO

 

Cost of credit

%

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  
                    

Continental Europe

     0.60        0.51        0.46        0.44        0.38        0.37        0.34  

Spain

     0.54        0.45        0.41        0.37        0.33        0.33        0.31  

Santander Consumer Finance

     0.64        0.55        0.49        0.47        0.39        0.37        0.34  

Poland

     0.82        0.75        0.76        0.70        0.66        0.65        0.61  

Portugal

     0.28        0.21        0.17        0.18        0.07        0.03        0.03  

United Kingdom

     0.01        0.03        0.05        0.02        0.03        0.02        0.03  

Latin America

     3.39        3.41        3.42        3.37        3.36        3.37        3.27  

Brazil

     4.63        4.71        4.87        4.89        4.84        4.79        4.55  

Mexico

     2.95        2.96        2.86        2.86        2.94        3.01        3.14  

Chile

     1.58        1.59        1.55        1.43        1.42        1.37        1.27  

USA

     3.85        3.77        3.80        3.68        3.63        3.65        3.57  

Operating Areas

     1.24        1.20        1.20        1.19        1.18        1.19        1.15  

Total Group

     1.22        1.19        1.19        1.18        1.17        1.19        1.15  

 

NOTE:  

In June 2017, including Popular: Total Group: 1.17%

 

In September 2017, including Popular: Total Group: X.XX%


Table of Contents

LOGO

 

Risk-weighted assets

€ million

 

     31.03.16      30.06.16      30.09.16      31.12.16      31.03.17      30.06.17      30.09.17  
                    

Continental Europe

     218,694        222,774        223,678        222,365        223,129        221,210        218,369  

Spain

     101,302        102,302        101,364        102,896        104,189        101,118        99,047  

Santander Consumer Finance

     57,186        60,068        62,094        63,226        62,954        64,548        64,852  

Poland

     17,653        17,617        17,810        17,430        18,153        18,373        18,307  

Portugal

     19,654        19,250        18,778        18,963        19,063        18,528        18,127  

Spain’s real estate activity

     15,328        15,865        15,693        11,837        9,911        9,998        9,199  

United Kingdom

     111,321        108,624        104,057        98,789        100,348        98,874        98,634  

Latin America

     144,179        155,925        154,706        163,016        174,334        161,968        161,122  

Brazil

     75,500        86,059        84,898        90,217        94,336        87,000        87,192  

Mexico

     26,717        25,780        25,007        25,299        28,148        25,949        25,294  

Chile

     28,805        30,397        30,671        32,661        33,510        31,292        31,812  

USA

     83,938        85,334        83,124        86,374        84,278        77,944        75,193  

Operating Areas

     558,132        572,657        565,565        570,544        582,089        559,996        553,318  

Corporate Centre

     13,827        13,363        15,258        17,545        15,034        16,951        17,881  

Total Group

     571,959        586,020        580,823        588,089        597,123        576,947        571,199  

 

NOTE:  

In June 2017, including Popular: Total Group: €630,129 million

 

In September 2017, including Popular: Total Group: €622,548 million


Table of Contents

LOGO

 

Banco Popular

€ million

 

     2T17*     3T17     9M 17*  

Income statement

      

Net interest income

     109       456       565  

Net fee income

     31       128       159  

Gains (losses) on financial transactions

     (1     10       9  

Other operating income

     0       40       41  

Gross income

     139       634       774  

Operating expenses

     (96     (388     (484

General administrative expenses

     (87     (339     (426

Personnel

     (45     (177     (222

Other general administrative expenses

     (42     (162     (204

Depreciation and amortisation

     (9     (49     (58

Net operating income

     43       247       290  

Net loan-loss provisions

     (8     (38     (46

Other income

     (20     8       (12

Underlying profit before taxes

     15       216       231  

Tax on profit

     (5     (49     (53

Underlying profit from continuing operations

     11       167       178  

Net profit from discontinued operations

     —         —         —    

Underlying consolidated profit

     11       167       178  

Minority interests

     —         (0     (0

Underlying attributable profit to the Group

     11       168       178  

Net capital gains and provisions **

     —         (300     (300

Attributable profit to the Group

     11       (132     (122
(*).- Results consolidated into Grupo Santander as of 7 June 2017.       
      
     30.06.17     30.09.17        

Balance sheet

      

Customer loans

     82,589       75,751    

Cash, central banks and credit institutions

     12,538       15,392    

Debt securities

     19,394       18,818    

o/w: available for sale

     17,929       16,686    

Other financial assets

     1,971       1,755    

Other assets

     15,224       18,270    

Total assets

     131,716       129,985    

Customer deposits

     64,814       69,842    

Central banks and credit institutions

     47,137       35,333    

Debt securities issued

     11,915       10,861    

Other financial liabilities

     2,596       2,134    

Other liabilities

     5,262       5,004    

Total liabilities

     131,723       123,174    

Total equity

     (7     6,789          

Other managed and marketed customer funds

     18,121       16,854    

Mutual funds

     10,003       9,731    

Pension funds

     4,737       4,692    

Managed portfolios and insurance premiums

     3,381       2,431    

Pro memoria:

      

Gross customer loans w/o repos

     93,101       79,573    

Funds (customer deposits w/o repos + mutual funds)

     70,570       79,240    


Table of Contents

Item 4

LOGO

 

26 October 2017 9M’17 Earnings Presentation José Antonio Álvarez, CEO José García Cantera, CFO


Table of Contents

LOGO

 

Important information Banco Santander, S.A. (“Santander”) cautions that this presentation contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially fromthose in the forward-looking statements. Forward-looking statements speak only as of the date of this presentation and are based on the knowledge, information available and views taken on such date; such knowledge, information and views maychange at anytime.Santander does not undertake anyobligationto update or revise anyforward-lookingstatement, whether as aresult of new information, future events or otherwise. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant anyfuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. No investment activity should be undertaken on the basis of the information contained in this presentation.Inmakingthis presentation available, Santander gives no advice andmakes norecommendation to buy,sell or otherwise deal inshares in Santander or in any other securities or investments whatsoever. Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act2000. Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily matchor exceed those ofany prior year. Nothing inthis presentation should be construed asaprofit forecast. The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially fromthose ofsuch subsidiaries. 2


Table of Contents

LOGO

 

ImportantInformation In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this presentation includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines andcalculates theseAPMs andNon-IFRS Measures maydiffer tothe waythese arecalculated byother companies that usesimilar measures, and therefore they may not be comparable. For further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on July 4, 2017 (available on theWeb page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com) and Item 3A of the Annual Report on Form 20-F for the year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission on March 31, 2017 (the “Form 20-F”). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements on Form 20-F and to our consolidated financial statements available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website (www.santander.com). 3


Table of Contents

LOGO

 

Content Group performance 9M´17 Business areas performance 9M´17 Concluding remarks Appendix Glossary


Table of Contents

LOGO

 

9M´17 FINANCIAL HIGHLIGHTS – Group including Popular 9M´17 / 9M´16 change Improving profitability and financials per share together with a higher capital ratio Attributable profit €5,077 mill.;+10% Strong and high quality profit growth Underlying att. profit1 €5,592 mill.; +14% (constant euros) Improved capital adequacy and FL CET1 10.80% profitability Underlying RoTE 11.8% Committed to generating value EPS €0.316; +6% for shareholders TNAV/share €4.20; +2% 5 (1) 9M’17 including integration costs and other (details on slide 5). 9M´16 including capital gains from the disposal of the stake in Visa Europe and restructuring costs


Table of Contents

LOGO

 

9M´17 FINANCIAL HIGHLIGHTS – Group excluding Popular 9M´17 / 9M´16 change More loyal and digital customers levered on enhanced customer experience, drive growth in NII, fee income, volumes and credit quality Loyal customers: 16.5 million 1 25,124 NII € mill.;+7%—15.1 million individuals and 1.4 million companies Fee income1 €8,489 mill.; +10% Individuals +1.6 mill. +12% Companies +151k +12% Loans1 +1% Digital customers: 24.2 million Customer funds1 +8%—13.9 million mobile Digital +4.1 mill. +20% NPL ratio 3.51%; -64 bps Mobile +4.5 mill. +47% Costof credit 1.15%; -4 bps 6 (1) % changein constanteuros


Table of Contents

LOGO

 

9M’17 P&L – One-off items and profit reconciliation 3Q’17 profit impacted by several one-offs, primarily related to integrations 3Q’17 Profit € million 515 1,976 1,461 +20%1 Non-recurring items YoY (€ million, net of tax) • Popular’sintegration process -300 3Q’17 Attr. Non-recurring 3Q’17 Underlying profit profit • Germany’s integration process -85 9M’17 Profit • Equity stakes, intangible assets € million 515 5,592 and other -130 5,077 • Total -515 +14%1 YoY 9M’17 Attr. Non-recurring 9M’17 Underlying profit profit 7 (1) % change in constant euros


Table of Contents

LOGO

 

9M’17 P&L – P&L breakdown Excellent quality and strong top-line growth % / 9M’16 9M’17 w/o Popular Like-for-like basis (w/o Popular) € million Total w/o Constant Group Popular Popular Euros euros Gross income 36,330 774 35,556 9.2 7.3 NII: +7% Revenue growth driven by Fees: +10% Operating expenses -16,957 -484 -16,474 5.4 4.2 Net operating income 19,373 290 19,083 12.7 10.1 Loan-loss provisions -6,930 -46 -6,883 -3.2 -6.9 C/I ratio: 46.3% (-1.7 pp) Underlying PBT 10,175 231 9,944 17.7 16.5 Taxes -3,497 -53 -3,444 31.0 29.8 Cost of credit: 1.15% (-4 bps) Underlying attrib. profit 5,592 178 5,414 11.5 10.6 Non-recurring1 -515 -300 -215 -13.4 -16.1 Attributable profit 5,077 -122 5,199 12.9 12.0 8 (1) 9M’17 includedintegration costsand others(detailsonpage 5). 9M´16 included capital gains from the disposal of the stake in Visa Europe and restructuring costs


Table of Contents

LOGO

 

9M’17 P&L – P&L breakdown Solid profit growth across the board Underlying attributable profit Underlying attributable profit in core units 9M´17 Constant € million € million and % change / 9M´16 in constant euros Popular Brazil 1,902 +34% 2,045 UK 1,201 +8% 1,813 167 1,754 1,734 1,657 1,699 SCF SCF 943 +14% 11 1,541 1,878 1,723 Spain 914 +16% Mexico 532 +19% Chile 440 +12% USA 337 -12% 1Q’16 2Q 3Q 4Q 1Q’17 2Q 3Q Portugal 336 +15% Argentina 263 +17% Underlying attributable profit Poland 219 +3% € million 1,633 1,526 1,695 1,766 1,867 1,7491 1,9761 Popular 178 n.a. 9 Note: Contribution to the SRF (net of taxes) recorded in 2Q’16 (-€120 mill.) and 2Q’17 (-€146 mill.) (1) Excluding Popular 2Q’17 (€1,738 million) and 3Q’17 (€1,809 million)


Table of Contents

LOGO

 

9M’17 P&L – Revenues excluding Popular Gross income rose in 8 of 10 units driven by strong recurring customer revenues Gross income € million Net interest income 8,512 8,172 1,710 793 -89 35,556 7,862 7,835 33,142 +7% +10% -4% Fee income 2,770 2,851 2,609 2,476 +7% Other income* 701 692 759 659 9M’16 Net Fee income Other 9M’17 1Q’16 2Q 3Q 4Q 1Q’17 2Q 3Q Gross income interest income* Gross income income 10 (*) Other income includes gains on financial transactions, income from the equity accounted method, dividends and other operating results. Contribution to the SRF recorded in 2Q’16 and 2Q’17 Note: Constant euros


Table of Contents

LOGO

 

9M´17 BALANCE SHEET – Volumes’ performance excluding Popular Highly diversified balance sheet, by geography and product Loan portfolio: growth supported by developing markets Customer funds: growth in 9 core units Mature markets Developing markets Mature markets Developing markets Sep’17 € BillionYoY change Sep’17 € BillionYoY change Sep’17 € BillionYoY change Sep’17 € BillionYoY change Spain 149 -3% Poland 22 5% Spain 240 8% Poland 27 6% UK 236 0% Brazil 76 9% UK 208 3% Brazil 113 26% USA 77 -6% Mexico 29 2% USA 61 -4% Mexico 39 10% SCF 89 5% Chile 37 4% SCF 36 5% Chile 33 4% Portugal 31 7% Argentina 8 57% Portugal 32 1% Argentina 13 73% Other individuals, 12% Individuals demand deposits, 39% GCB, 10% GCB, 12% Home mortgages, 36% Corporates, 15% Loan portfolio Corporates, 12% Customer funds by businesses by businesses SMEs, 9% Individuals time deposits, 13% SMEs, 9% Consumer, 4% Consumer, 16% Individuals mutual funds, 13% 11 Note: Loans excluding repos. Customer funds: deposits excluding repos + marketed mutual funds. % change in constant euros


Table of Contents

LOGO

 

9M’17 P&L – Costs excluding Popular Committed to improve efficiency and operational excellence. C/I ratio: 46% Active cost management Cost control reflected a better C/I ratio in 8 units € million 9M’17 / 9M’16, % Nominal In real terms1 revenues vs. costs +4% Brazil 7.1 2.6 16,474 15,802 UK 2.1 -0.2 SCF 3.4 -0.6 0%1 Spain -3.0 -4.9 Mexico 12.2 7.0 Chile 3.4 1.0 USA 3.5 1.4—Portugal -7.5 -8.7 Argentina 46.7 16.4—Poland -0.9 -2.4 9M’16 9M’17 Corporate Centre 1.6 -0.3—Total Operating Total Operating expenses expenses Group 4.2 0.0 12 Note: Constant euros (1) Excluding inflation and perimeter


Table of Contents

LOGO

 

9M’17 P&L – Loan-loss provisions excluding Popular Improving cost of credit in most markets and lower NPLs Lower loan-loss provisions Credit quality ratios2 € million %, including Popular Cost of credit1 74 75 73 1.19 73 72 1.15 7,393 Coverage ratio -7% 6,883 68 66 5.37 NPL ratio 4.24 4.15 3.93 3.74 3.51 3.55 S’16 D’16 M’17 J’17 S’17 Banco Popular S’17 9M’16 9M’17 LLPs LLPs 11% NPL ratio Coverage ratio 47% 13 Note: Constant euros (1) Cost of credit excluding SC USA: Sep’17 0.85% (2) Performance in 3Q’17 impacted by Blackstone transaction


Table of Contents

LOGO

 

REAL ESTATE EXPOSURE IN SPAIN Accelerating the reduction of real estate exposure Real estate exposure1 € billion 41.1 28.7 Net value (€ billion) Real estate assets 4.6 12.4 6.5 Foreclosed assets 3.4 5.9 Rental assets 1.2 RE non-performing loans (NPLs) 1.3 Gross value Blackstone Gross value Provisions Net value RE assets + RE non-perf. loans 5.9 Jun’17 transaction Sep’17 Sep’17 and other 14 (1) Santander Real estate Activity in Spain and Banco Popular


Table of Contents

LOGO

 

CAPITAL RATIOS In 3Q’17 we continued to generate capital … FL CET1(%) September’17 +0.16 10.86 10.80 YoY 10.55 10.72 change -0.02 -0.06 FL Total capital ratio 14.38% +68 bps FL Tier 1 capital ratio 12.04% +60 bps Leverage ratio 5.0%—We maintain our capital targets Market & CET1 Integration and CET1 CET1 CET1 Organic Other (AFS) S’17 other S’17 D’16 J’17 generation 1 before Pro-forma Non-recurring 15 (1) Including rights issue completed on July, 27th 2017


Table of Contents

LOGO

 

PROFITABILITY – including Popular … and delivered on our commitments: create shareholder value RoRWA (%) RoTE (%) 10.9 11.8 1.47 1.34 11.0 1.39 1.30 10.5 9M’16 9M’17 9M’16 9M’17 Underlying EPS1 Total 1 (euros) TNAV per share (euros) 0.350 0.315 4.20 4.11 0.316 0.298 S’161 S’17 9M161 9M’17 16 (1) Adjusted for the rights issue completed on 27 July 2017


Table of Contents

LOGO

 

Content Group performance 9M´17 Business areas performance 9M´17 Concluding remarks Appendix Glossary


Table of Contents

LOGO

 

Well diversified results between Europe and the Americas –incl. Popular Underlying attributable profit 9M´17* Americas Europe Argentina, 4% 48% 52% Chile, 6% UK, 16% Spain , 15% 1 Brazil, 26% Mexico, 7% SCF, 13% USA, 5% Portugal, 5% Poland, 3% 18 (*) Excluding Corporate Centre and Real Estate Activity 1) Popular included (2%) Spain


Table of Contents

LOGO

 

BRAZIL KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII 2,524 5.8 7,548 16.7 Loyal customers (millions) 3.5 4.0 Fee income 868 0.5 2,711 18.3 Digital customers (millions) 6.0 8.0 Gross income 3,542 6.2 10,761 18.5 NPL ratio (%) 6.12 5.32 Operating expenses -1,244 5.9 -3,791 7.1 LLPs -819 1.2 -2,581 -4.6 Cost of credit (%) 4.87 4.55 PBT 1,211 18.3 3,414 50.3 Efficiency ratio (%) 39.0 35.2 Underlying att. profit 659 13.0 1,902 33.6 Non-recurring 0 — 0 — RoTE(%) 13.8 16.8 Attributable profit 659 13.0 1,902 33.6 (1) € million and% change in constant euros ACTIVITY Commercial focus to enhance customer experience, improve loyalty and boost Volumes in € billion Yieldonloans profitability (RoTE: 16.8%), reflected a stronger business model 113 16.73% 16.63% 16.57% 16.37% 16.07% Sound and recurring NIIspurred by volume growth and higher spreads. Fee 76 income up fuelled by increased transactions with our customers +10% QoQ +3% Higher costs from greater commercial activity and investments. The efficiency Costof deposits QoQ ratio improving by 374 bps +26% 9.30% +9% 8.86% 8.19% Lower LLPs, better cost of credit and reduced NPLs underscoring the risk YoY YoY 6.83% 6.79% model’s resilience, placing Santander among the best private sector banks Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q 19 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds


Table of Contents

LOGO

 

UNITED KINGDOM KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (millions) 4.0 4.2 Fee income 246 -1.3 760 3.9 Digital customers (millions) 4.5 5.0 Gross income 1,397 -5.6 4,372 8.4 NPL ratio (%) 1.47 1.32 Operating expenses -694 0.1 -2,140 2.1 LLPs -66 64.1 -123 12.9 Cost of credit (%) 0.05 0.03 PBT 547 -6.0 1,744 7.1 Efficiency ratio (%) 52.0 49.0 Underlying att. profit 377 -3.4 1,201 8.4 Non-recurring2 0 — 0 -100.0 RoTE(%) 9.9 10.9 Attributable profit 377 -3.4 1,201 -0.4 (1) € million and% change in constant euros (2) Including €107MM in 2Q’16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Solid business performance: growth in 1I2I3 World customers, retail C/Abalances Yieldonloans and loans and deposits to UK companies 236 208 Revenues up YoY: lower cost of deposits partially offset by SVR attrition and 3.20% 3.08% 3.01% 2.91% 2.83% +0.4% 0% competitive pressure. QoQ down due to one-offs in 2Q in NII and trading gains QoQ QoQ Costof deposits Digital transformation supports operational efficiency and improved customer experience 0% +3% 1.17% 0.87% 0.69% 0.66% YoY YoY 0.62% Credit quality remains solid with very low LLPs and cost of credit Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q 20 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. Underlying RoTE in 9M’16


Table of Contents

LOGO

 

SANTANDER CONSUMER FINANCE KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Active customers (millions) 17.7 19.6 Fee income 223 1.6 674 -0.7 NPL ratio (%) 2.86 2.60 Gross income 1,135 3.3 3,352 4.3 Operating expenses -484 -0.1 -1,472 3.4 Cost of credit (%) 0.49 0.34 LLPs -90 56.7 -207 -31.3 PBT 531 1.8 1,571 14.4 Efficiency ratio (%) 44.3 43.9 Underlying att. profit 309 -3.0 943 13.9 RoTE(%) 15.0 16.7 Non-recurring2 -85-85 —Attributable profit 224 -29.5 858 0.5 (1) € million and% change in constant euros (2) Including -€85MM in 3Q’17 related to integration costs and €25MM in 2Q’16 related to capital gains from the disposal of the stake in Visa Europe. ACTIVITY Volumes in € billion High diversification and leadership in Europe 89 Yieldonloans Increased new lending in the main countries, driven by auto loans (+11%) and consumer business (mainly credit cards, +6%) 0% 5.44% 5.33% 5.32% 9M’17 underlying profit up, boosted by higher NII and lower LLPs. QoQ 30 5.23% 5.21% -2% Best-in-class profitability, and historically low NPLs and cost of credit / 2Q’17 +5% Main contribution to profits: Germany (€245 mill.), Nordic countries (€242 mill.) YoY +9% and Spain (€183mill.) / 9M´16 Loans New lending 3Q’16 4Q 1Q’17 2Q 3Q In 3Q’17, charge of €85 mill, mainlyfor the integration of Consumer network 9M’17 with retail banking network in Germany 21 Excluding Santander Consumer UK Note: % change in constant euros. Loans profit, recorded in Santander UK excluding repos. Underlying RoTE results. Including it, 9M´17 underlying attributable profit: €1,031 mill. (+11% / 9M´16); 3Q’17: €337 mill. (-3% / 2Q’17)


Table of Contents

LOGO

 

SPAIN –excl. Popular KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (millions) 1.3 1.6 Fee income 509 -5.2 1,506 13.2 Digital customers (millions) 2.7 3.0 Gross income 1,435 6.3 4,325 1.0 NPL ratio (%) 5.82 4.99 Operating expenses -815 1.1 -2,419 -3.0 LLPs -104 -24.0 -404 -19.3 Cost of credit (%) 0.41 0.31 PBT 461 34.1 1,319 17.9 Efficiency ratio (%) 58.2 55.9 Underlying att. profit 311 28.9 914 16.5 Non-recurring2 0 — 0 -100.0 RoTE(%) 9.1 10.5 Attributable profit 311 28.9 914 60.8 (1) € million (2) Including -€216MM in 2Q’16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Good performance in loyalty and payments: loyal customers (+31% YoY), credit 240 Yieldonloans cards (+1.2 mill. YTD) and credit cards revenues (+46% YoY) Growth in new lending, mainly mortgages and UPLs (market share gains). 2.06% 2.10% 2.04% 2.04% 1.96% 149 +0.4% -2% QoQ Increased volumes in SMEs (+€1.1bn YTD) and high value-added products: Costof deposits international business (+23% YoY) QoQ +8% In GCB expanding our leadership in fixed income and syndicated loan rankings -3% YoY 0.49% 0.47% 0.46% 0.46% 0.46% YoY Profit up YoY backed by higher fee income, cost control and lower provisions. 3Q’16 4Q 1Q’17 2Q 3Q QoQ comparison favored by lower provisions and contribution to SRF in 2Q Loans Funds 22 Note: Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.Underlying RoTE in 9M’16


Table of Contents

LOGO

 

POPULAR ACTIVITY P&L1 2Q’172 3Q’17 9M’17 NII Customer deposits in Spain (€ billion) Fee income 31 128 159 Gross income 139 634 774 -28% Operating expenses -96 -388 -484 +19% LLPs -8 -38 -46 71 61 PBT 15 216 231 51 Underlying att. profit 11 168 178 Non-recurring3 0 -300 -300 Attributable profit 11 -132 -122 Dec’16 7Jun’17 30Sep’17 (1) € million(2) From June, 7, 2017 (3) Integration costs Loans in Spain (excluding real estate) (€ billion) BANCO POPULAR’S MEASURES IN 3Q’17 Capital increase of €7,072 million -4% -3% Loyalty bonds: subscribed by ~60% of beneficiaries 73 70 68 Real Estate disposal4: agreement to sell 51% of RE business to Blackstone Rebranding of the branch network under Banco Santander umbrella Santander ATMs available to Popular’s customers and euro transactions between the two banks free of charge Dec’16 7Jun’17 30Sep’17 3Q profit impacted by integration costs, already announced 23 Note: Loans (4) About €30 Bnassets excluding repos. Funds: deposits excluding repos + (gross value) will no longer consolidate into Banco Popular’s marketed mutual funds. balance sheet. This operation is expected to be closed in the first quarter of 2018


Table of Contents

LOGO

 

ATTRIBUTABLE PROFIT (DETAIL BY MARKETS IN THE APPENDIX) Good performance in other markets: larger customer base, higher profits and better credit quality. â– Focus on strategic commercial initiatives (Santander Plus, credit cards and key segments) and significant Mexico €532 mill.; +19% investment in systems and infrastructure. Efforts made to retain customers â– Profit up driven by NII and fee income. In credit quality, lower NPLs and high coverage ratio (110%) â– Launch of Digital On-boarding (the first truly 100% digital on-boarding system in Chile). Focus on improving Chile €440 mill.; +12% satisfaction and loyalty. Moreover, the branch network transformation continues (WorkCafé) â– Profit up driven by commercial revenues, lower provisions and cost control. All credit quality ratios improve â– 3Q’17 profit impacted by the sale of SFS3 portfolio and the hurricanes in the USA and Puerto Rico US2 €337 mill.; -12% â– SBNA: increasing profitability (RoTE +26bps) by improving NIM (2.60%; +49bps) and cost control â– SC USA: good profitability (RoTE: 15%). Focus on enhancing the loan mix and reduce the cost of funding 2 â–The commercial transformation programme continues to boost loyal (+24%) and digital (+31%) customers. Portugal €336 mill.; +15% First bank issuing 10-year covered bonds (€1.0 bn) in Portugal since 2010 â– Profit up due to lower costs and provisions (near zero cost of credit). Strong NPL ratio drop (-247bps YoY) â– Integration of Citibank’s retail business completed as scheduled Argentina €263 mill.; +17% â– Profit fuelled by higher customer revenues and cost control offsetting the transformation plan and costs related to Citibank’s integration 1 â– Loan growth driven by individuals and SMEs. Significant growth in demand deposits and funds Poland €219 mill.;+3% â– PBTincreased spurred by NII, fee income, provisions and cost containment. Attributable profitaffected by regulatory impacts. Profit down QoQdue to the higher collection of dividends in 2Q’17 24 Note: % change over 9M´16 in constant euros. (1) Underlying profit: excluding €29m in 2Q’16 of capital gains from the disposal of the stake in Visa Europe and restructuring costs. Attributable profit down 10% YoY. (2) Excl. Popular (3) Santander Financial Services


Table of Contents

LOGO

 

CORPORATE CENTRE Higher losses due to cost of FX hedging and Group’s TLACissues P&L € million 9M’16 9M’17 NII -550 -628 Higher losses in NII due to more issues Gains/Losses on FT -196 -257 Operating expenses -351 -356 Negative gains on financial transactions due to cost of hedging, Loan-losses and other provisions -117 -176 offset by the positive FX impact in the business areas Tax and minority interests 111 2 Underlying attrib. profit -1,140 -1,511 Operating expenses account for just 2% of Group total costs Non-recurring1 -186 -130 Attributable profit -1,326 -1,641 25 (1) 9M’17 including a charge for equity stakes and intangible assets. 2Q’16 included restructuring costs.


Table of Contents

LOGO

 

Content Group performance 9M´17 Business areas performance 9M´17 Concluding remarks Appendix Glossary


Table of Contents

LOGO

 

Delivering on our commitments to reach our targets 9M´17 FY2016 2017 targets Customers and results excl. Popular Loyal customers (Million) 15.2 16.5 17 Digital customers (Million) 20.9 24.2 25 Fee income1 8% 10% Increase Cost of credit 1.18% 1.15% Improve Cost to income 48.1% 46.3% Broadly stable 9M´17 FY2016 2017 targets Group ratios incl. Popular EPS (€) 0.401 0.316 (9M’17) Increase DPS2 (€) 0.207 0.22 Increase FL CET1 10.55% 10.80% +40 bps organic per year 27 Note: 2016 EPS and DPS adjusted for the rights issue completed on July, 27th 2017. (1) % change in constant euros. (2) Totaldividends charged to 2017’s earnings are subject to the Board and AGM approval. The Board approved the first interim dividend for €0.06 that was paid on 4 August and to apply the Santander DividendoElección(scrip dividend) programme in the second interim dividend.


Table of Contents

LOGO

 

Content Group performance 9M´17 Business areas performance 9M´17 Concluding remarks Appendix Glossary


Table of Contents

LOGO

 

Appendix Other geographic markets results Global segmentsresults Liquidity NPL and coverageratios, and costof credit Quarterlyincomestatements Banco Popular 29


Table of Contents

LOGO

 

Other geographic markets results 30


Table of Contents

LOGO

 

MEXICO KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 1,545 1,896 Fee income 195 3.4 569 9.9 Digital customers (thousands) 1,179 1,808 Gross income 892 -0.2 2,630 13.9 NPL ratio (%) 2.95 2.56 Operating expenses -356 1.0 -1,037 12.2 LLPs -240 -0.1 -718 17.5 Cost of credit (%) 2.86 3.14 PBT 292 -0.9 860 14.3 Efficiency ratio (%) 40.0 39.4 Underlying att. profit 182 -0.6 532 18.8 Non-recurring 0 — 0 — RoTE(%) 14.8 19.5 Attributable profit 182 -0.6 532 18.8 (1) € million and % change in constant euros ACTIVITY Focus on strategic commercial initiatives (Santander Plus, credit cards and key segments such as middle-market and SMEs) coupled with significant Volumes in € billion Yield on loans 39 investment in systems and infrastructure 29 11.28% 11.79% 12.02% Efforts made to retain existing customers (-45% reduction in customer churn), 10.21% 10.67% capture individuals demand deposit (+21%) and attract payrolls +3% +1% QoQ QoQ Cost of deposits 9M’17 profit up driven by NII (fuelled by higher interest rates and growth in loans and demand deposits) and fee income +2% +10% 3.37% 2.30% 2.67% 3.04% Higher LLPs due to the sale of NPL portfolios in 1Q and 2Q, and more YoY YoY 1.97% provisions for consumer loans. Strong credit quality (high coverage ratio 110%) Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q 31 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


Table of Contents

LOGO

 

CHILE KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 587 615 Fee income 93 -3.2 300 10.1 Digital customers (thousands) 953 988 Gross income 604 -2.9 1,893 3.7 NPL ratio (%) 5.12 4.95 Operating expenses -253 0.6 -777 3.4 LLPs -108 -8.8 -352 -11.7 Cost of credit (%) 1.55 1.27 PBT 255 -1.6 783 15.0 Efficiency ratio (%) 41.2 41.1 Underlying att. profit 143 -1.0 440 11.9 Non-recurring 0 — 0 — RoTE(%) 17.2 18.0 Attributable profit 143 -1.0 440 11.9 (1) € million and% change in constant euros ACTIVITY Focus on improving customer satisfaction and loyalty, mainly in medium-high Volumes in € billion Yieldonloans income and SMEs segments, driving revenues in these segments 37 33 Launching of Digital On-boarding: the first truly 100% digital on boarding system 7.86% 7.51% 7.53% 7.95% 7.33% in Chile +2% +1% QoQ QoQ Costof deposits Profit up YoY driven by commercial revenues, lower provisions and cost control. +4% +4% 3Q’17 profit impacted by lower inflation in the quarter YoY YoY 2.15% 2.21% 2.10% 1.94% 1.81% Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q Improved efficiency and better credit quality ratios 32 Note: % change in constant euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


Table of Contents

LOGO

 

UNITED STATES –excl. Popular KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 280 278 Fee income 226 -3.4 749 -11.7 Digital customers (thousands) 736 778 Gross income 1,604 -8.5 5,363 -6.7 NPL ratio (%) 2.24 2.56 Operating expenses -743 -5.8 -2,425 3.5 LLPs -634 -2.5 -2,142 -8.9 Cost of credit (%) 3.80 3.57 PBT 225 -22.8 737 -23.9 Efficiency ratio (%) 40.8 45.2 Underlying att. profit 93 -31.7 337 -11.9 Non-recurring 0 — 0 — RoTE(%) 4.1 3.4 Attributable profit 93 -31.7 337 -11.9 (1) € million and% change in constant euros ACTIVITY Volumes in € billion 3Q’17 profit impacted by the sale of Santander Financial Services portfolio Santander Bank Santander Consumer USA and the hurricanes in Dallas, Florida and Puerto Rico 49 Santander Bank (SBNA): increasing profitability (RoTE: 3.3%; +26bps) by 44 45 -1% improving NIM(2.60%; +49bps) and cost control (C/I ratio -1.3 p.p. YoY) +0.3% -1% 34 QoQ QoQ QoQ -2% SC USA: maintained good profitability (RoTE: 15%). Focus on enhancing QoQ the loan mix and reduce the cost of funding -7% -8% -1% -4% YoY YoY YoY YoY YoY profit impacted by change of mix to a lower risk profile at SC, lower Loans2 Managed servicing fees and higher personnel and legal expenses (down in 3Q’17) Loans Funds assets 33 Note: % change in constant (2) Includes leasing euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds. Santander Bank’s customers


Table of Contents

LOGO

 

PORTUGAL –excl. Popular KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 549 681 Fee income 85 2.3 257 4.9 Digital customers (thousands) 422 551 Gross income 305 15.1 864 -4.5 NPL ratio (%) 9.40 6.93 Operating expenses -137 -0.1 -412 -7.5 LLPs -16-0 -99.8 Cost of credit (%) 0.17 0.03 PBT 142 13.3 418 8.2 Efficiency ratio (%) 49.2 47.7 Underlying att. profit 103 -3.8 336 14.6 Non-recurring 0 — 0 — RoTE(%) 13.1 13.2 Attributable profit 103 -3.8 336 14.6 (*) € million ACTIVITY The commercial transformation programme continues to boost loyal (+24%) Volumes in € billion and digital (+31%) customers 31 32 Yieldonloans Profit up YoY due to lower costs and provisions (given a near zero cost of credit), while revenues were impacted by ALCO portfolio sales +8% +1% QoQ 1.94% 2.01% 1.97% 1.90% 1.86% In 3Q’17, NII rose backed by higher volumes, while profit was hit by the QoQ higher tax charge +7% +1% Costof deposits Loan portfolio management backed the improved cost of credit and the lower YoY YoY 0.41% NPL ratio, after it peaked at 10.46% following Banif’s integration 0.35% 0.30% 0.25% 0.22% Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q First bank issuing 10-year covered bonds (€1.0 bn) in Portugal since 2010 34 Note:Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


Table of Contents

LOGO

 

ARGENTINA KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 1,135 1,324 Fee income 141 0.0 459 47.1 Digital customers (thousands) 1,484 1,907 Gross income 423 4.4 1,298 44.2 NPL ratio (%) 1.40 2.34 Operating expenses -235 1.6 -726 46.7 LLPs -46 23.6 -118 74.4 Cost of credit (%) 1.87 1.85 PBT 106 2.2 386 19.9 Efficiency ratio (%) 54.9 55.9 Underlying att. profit 70 -1.6 263 16.8 Non-recurring 0 — 0 — RoTE(%) 34.2 30.9 Attributable profit 70 -1.6 263 16.8 (1) € million and% change in constant euros ACTIVITY Integration of Citibank’s retail business completed in August (5 months after Volumes in € billion takeover, as scheduled) Yieldonloans 13 20.54% Market share gain in loans. Deposits driven by savings and demand deposits 19.01% 18.44% 17.77% +6% 16.27% 8 QoQ +9% Costof deposits Profit fuelled by the increase in customer revenues and cost control, offsetting QoQ the transformation plan and costs related to Citibank’s integration +57% +73% 8.33% YoY YoY Improved cost of credit YoY and comfortable coverage ratio (103%) 5.53% 4.72% 4.39% 4.36% Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q 35 Note: % change in constant (*) Excluding Citibank customers euros. Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds


Table of Contents

LOGO

 

POLAND KEY DATA 9M’16 9M’17 P&L1 3Q’17 %2Q’17 9M’17 %9M’16 NII Loyal customers (thousands) 1,305 1,350 Fee income 114 2.7 327 7.0 Digital customers (thousands) 1,960 2,030 Gross income 358 -0.5 1,042 3.5 NPL ratio (%) 5.71 4.70 Operating expenses -149 0.3 -446 -0.9 LLPs -36 9.5 -97 -13.7 Cost of credit (%) 0.76 0.61 PBT 144 -4.6 421 9.0 Efficiency ratio (%) 44.7 42.8 Underlying att. profit 76 -7.6 219 2.7 Non-recurring2 0 — 0 -100.0 RoTE(%) 11.8 11.4 Attributable profit 76 -7.6 219 -10.0 (1) € million and% change in constant euros (2) Including €29m in 2Q16 related to capital gains from the disposal of the stake in Visa Europe and restructuring costs ACTIVITY Volumes in € billion Yieldonloans Benchmark bank in innovation and digital channels. Launching of As I want 27 it Account 4.00% 4.02% 4.06% 4.12% 4.14% 22 +2% +2% Loan growth fuelled by individuals and SMEs. Significant growth in demand QoQ and savings accounts, and good performance of mutual funds QoQ Costof deposits PBT increased YoY spurred by NII, fee income, provisions and cost +5% +6% containment. Attributable profit affected by regulatory impacts3 YoY YoY 0.84% 0.83% 0.80% 0.81% 0.78% Strong credit quality improvement: lower NPL ratio and better cost of credit Loans Funds 3Q’16 4Q 1Q’17 2Q 3Q 36 Note: % change in constant (3) Tax on assets, contribution to BFG euros. Loans and new excluding repos. consideration of Funds: deposits BFG as non-tax excluding repos deductible + marketed mutual funds. Underlying RoTE in 9M’16


Table of Contents

LOGO

 

OTHER LATIN AMERICAN COUNTRIES Attributable profit € million Uruguay Peru +27% -4% 81 28 27 64 9M’16 9M’17 9M’16 9M’17 Focusing on loyalty, transactions and target segments Uruguay’s profit driven by higher revenues and cost control Peru’s profit affected by lower fee income due to minor public infrastructure expenditure 37 Note: Constant euros.


Table of Contents

LOGO

 

Global segments results 38


Table of Contents

LOGO

 

RETAIL BANKING ACTIVITY P&L1 3Q’17 %2Q’17 9M’17 %9M’16 € billionand % changein constanteuros NII 7,844 0.9 23,888 7.9 Fee income 2,369 0.3 7,274 9.4 735 Gross income 10,546 0.9 32,235 8.6 678 Operating expenses -4,718 0.3 -14,500 4.8 +0.4% +1% QoQ QoQ LLPs -2,062 8.2 -6,301 -5.0 PBT 3,236 3.2 9,472 18.4 +2% +6% Underl. attrib. Profit 1,889 -0.3 5,645 15.1 YoY YoY Non-recurring2 -85-85 n.a. Loans Funds Attributable profit 1,804 -4.7 5,560 13.7 (1) € million and% change in constant euros (2) In 2Q’16 capital gains from VISA Europe disposal and restructuring costs The retail banking model continued to be transformed into an increasingly Simple, Personal and Fair model Focused on three main priorities: customer loyalty, digital transformation and operational excellence Further development of the multi-channel model, centredon digital channels Progress in achieving our targets. 16.5 million loyal customers (+12% from September 2016) and 24.2 million digital customers (+20% from September 2016) 39 Note: Loans excluding repos. Funds: deposits excluding repos + marketed mutual funds.


Table of Contents

LOGO

 

GLOBAL CORPORATE BANKING GROSS INCOME P&L1 3Q’17 %2Q’17 9M’17 %9M’16 Constant € million NII 610 1.2 1,891 1.3 TOTAL +2% 4,314 Fee income 397 -6.3 1,234 15.9 4,232 Capital & Other 555 501 Gross income 1,374 3.8 4,314 1.9 -10% Operating expenses -493 4.6 -1,469 0.8 Global Markets 1,304 1,392 +7% LLPs -113 -49.7 -483 -24.9 Financing PBT 745 20.0 2,320 10.8 1,054 Customers Solutions& Advisory 986 +7% +4% Underl. attrib. Profit 476 19.2 1,501 11.1 Non-recurring2 0 — 0 -100.0 Global Transaction Banking 1,386 -1% 1,366 Attributable profit 476 19.2 1,501 16.1 (1) € million and% change in constant euros (2) In 2Q’16 restructuring costs 9M’16 9M’17 Customer-centredstrategy, underpinned by the Division’s global capacities and their interconnection with local units Benchmark positions in export finance, corporate lending and project finance, among others, in Europe and Latin America Attributable profit driven by strong and diversified customer revenues and lower LLPs. Of note, fee income increase 40


Table of Contents

LOGO

 

Liquidity 41


Table of Contents

LOGO

 

We made good headway YTD in our funding plan to enhance the Group’s TLAC position and optimise its cost of capital –Group excl. Popular Key liquidity ratios Funding plan -issuances Sep’17 Jan-Sep’17 Net Loan-to-Deposit ratio (LTD): 110% Group issuances €18.4bn (~€13bn TLAC-eligible) Deposits + M/LT funding / net loans: 115% Diversified issuers Parent bank, SCF, UK and USA Liquidity Coverage Ratio (LCR)1: 139% Diversified currencies EUR, USD, GBP Comfortable liquidity position Focus on TLAC-eligible instruments, following (Group and subsidiaries) our decentralised liquidity and funding model 42 (1) Provisional data


Table of Contents

LOGO

 

NPL, coverage ratios and cost of credit 43


Table of Contents

LOGO

 

NPL ratio % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 30.09.17 Continental Europe 7.08 6.84 6.43 5.92 5.62 5.11 4.95 Spain 6.36 6.06 5.82 5.41 5.22 4.99 4.99 Santander Consumer Finance 3.28 2.95 2.86 2.68 2.62 2.61 2.60 Poland 5.93 5.84 5.71 5.42 5.20 4.66 4.70 Portugal 8.55 10.46 9.40 8.81 8.47 7.67 6.93 United Kingdom 1.49 1.47 1.47 1.41 1.31 1.23 1.32 Latin America 4.88 4.98 4.94 4.81 4.50 4.44 4.45 Brazil 5.93 6.11 6.12 5.90 5.36 5.36 5.32 Mexico 3.06 3.01 2.95 2.76 2.77 2.58 2.56 Chile 5.45 5.28 5.12 5.05 4.93 5.00 4.95 USA 2.19 2.24 2.24 2.28 2.43 2.64 2.56 Operating Areas 4.36 4.32 4.19 3.95 3.77 3.57 3.53 Total Group 4.33 4.29 4.15 3.93 3.74 3.55 3.51 NOTE. Total Groupincluding Popular: 5.37% in Jun 2017 ; 4.24% in Sep2017 44


Table of Contents

LOGO

 

Coverage ratio % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 30.09.17 Continental Europe 65.4 61.3 61.3 60.0 60.6 58.7 58.1 Spain 50.2 47.6 47.6 48.3 49.1 46.0 45.2 Santander Consumer Finance 111.9 110.6 110.7 109.1 108.9 106.5 104.3 Poland 67.0 65.8 68.9 61.0 61.2 67.5 67.6 Portugal 87.7 61.9 57.8 63.7 61.7 59.8 60.4 United Kingdom 36.5 36.5 36.0 32.9 33.8 32.6 31.5 Latin America 79.7 81.4 84.5 87.3 90.5 89.1 89.9 Brazil 83.7 85.3 89.3 93.1 98.1 95.5 97.6 Mexico 97.5 102.3 101.9 103.8 104.8 113.8 110.3 Chile 54.6 55.5 58.1 59.1 58.9 58.2 58.5 USA 221.1 220.6 216.2 214.4 202.4 183.1 187.5 Operating Areas 73.3 72.0 72.8 73.5 74.6 72.6 72.1 Total Group 74.0 72.5 72.7 73.8 74.6 72.7 72.3 NOTE. Total Groupincluding Popular: 67.7% in Jun 2017 ; 65.8% in Sep2017 45


Table of Contents

LOGO

 

Non-performing loans and loan-loss allowances. September 2017 –Group excl. Popular Non-performing loans Loan-loss allowances 100%: €29,434 mill. 100%: €21,272 mill. Other, 8% Other, 8% Spain, 18% USA, 7% Spain, 29% USA, 18% Chile, 7% Mexico, 3% SCF*, 11% Chile, 5% Brazil, 15% SCF*, 8% Poland, 4% Mexico, 4% Portugal, Poland, 4% 6% Portugal, Brazil, 21% UK, 11% UK, 5% 8% Percentage over Group’s total (*) Excluding SCF UK 46


Table of Contents

LOGO

 

Cost of credit % 31.03.16 30.06.16 30.09.16 31.12.16 31.03.17 30.06.17 30.09.17 Continental Europe 0.60 0.51 0.46 0.44 0.38 0.37 0.34 Spain 0.54 0.45 0.41 0.37 0.33 0.33 0.31 Santander Consumer Finance 0.64 0.55 0.49 0.47 0.39 0.37 0.34 Poland 0.82 0.75 0.76 0.70 0.66 0.65 0.61 Portugal 0.28 0.21 0.17 0.18 0.07 0.03 0.03 United Kingdom 0.01 0.03 0.05 0.02 0.03 0.02 0.03 Latin America 3.39 3.41 3.42 3.37 3.36 3.37 3.27 Brazil 4.63 4.71 4.87 4.89 4.84 4.79 4.55 Mexico 2.95 2.96 2.86 2.86 2.94 3.01 3.14 Chile 1.58 1.59 1.55 1.43 1.42 1.37 1.27 USA 3.85 3.77 3.80 3.68 3.63 3.65 3.57 Operating Areas 1.24 1.20 1.20 1.19 1.18 1.19 1.15 Total Group 1.22 1.19 1.19 1.18 1.17 1.19 1.15 NOTE. Total Groupincluding Popular: 1.17% in Jun 2017 ; 1.12% in Set 2017 47


Table of Contents

LOGO

 

Quarterly income statements 48


Table of Contents

LOGO

 

Grupo Santander (with Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 10,021 10,119 10,395 10,734 11,246 11,522 11,569 30,535 34,337 Gross income 10,730 10,755 11,080 11,288 12,029 12,049 12,252 32,565 36,330 Operating expenses (5,158) (5,227) (5,250) (5,453) (5,543) (5,648) (5,766) (15,634) (16,957) Net operating income 5,572 5,528 5,831 5,835 6,486 6,401 6,486 16,931 19,373 Net loan-loss provisions (2,408) (2,205) (2,499) (2,406) (2,400) (2,280) (2,250) (7,112) (6,930) Other (433) (544) (392) (591) (775) (848) (645) (1,368) (2,268) Underlying profit before taxes 2,732 2,779 2,940 2,838 3,311 3,273 3,591 8,451 10,175 Underlying consolidated profit 1,922 1,864 2,036 2,072 2,186 2,144 2,347 5,821 6,678 Underlying attributable profit 1,633 1,526 1,695 1,766 1,867 1,749 1,976 4,855 5,592 Net capital gains and provisions* — (248) — (169) — — (515) (248) (515) Attributable profit 1,633 1,278 1,695 1,598 1,867 1,749 1,461 4,606 5,077 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA in 3Q17 charges for integration costs and equity stakes and intangible assets 49


Table of Contents

LOGO

 

Grupo Santander (with Popular) Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 10,338 10,326 10,444 10,696 10,943 11,447 11,947 31,109 34,337 Gross income 11,039 10,967 11,136 11,236 11,701 11,972 12,657 33,142 36,330 Operating expenses (5,253) (5,285) (5,265) (5,435) (5,410) (5,611) (5,937) (15,802) (16,957) Net operating income 5,786 5,682 5,871 5,801 6,292 6,361 6,720 17,339 19,373 Net loan-loss provisions (2,554) (2,303) (2,536) (2,397) (2,318) (2,268) (2,344) (7,393) (6,930) Other (464) (561) (384) (590) (755) (843) (670) (1,408) (2,268) Underlying profit before taxes 2,768 2,818 2,952 2,813 3,219 3,250 3,706 8,538 10,175 Underlying consolidated profit 1,954 1,888 2,043 2,059 2,125 2,126 2,426 5,885 6,678 Underlying attributable profit 1,657 1,541 1,699 1,754 1,813 1,734 2,045 4,897 5,592 Net capital gains and provisions* — (259) 3 (158) — — (515) (256) (515) Attributable profit 1,657 1,282 1,702 1,596 1,813 1,734 1,530 4,641 5,077 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA in 3Q17 charges for integration costs and equity stakes and intangible assets 50


Table of Contents

LOGO

 

Grupo Santander (w/o Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 10,021 10,119 10,395 10,734 11,246 11,382 10,984 30,535 33,612 Gross income 10,730 10,755 11,080 11,288 12,029 11,910 11,617 32,565 35,556 Operating expenses (5,158) (5,227) (5,250) (5,453) (5,543) (5,552) (5,379) (15,634) (16,474) Net operating income 5,572 5,528 5,831 5,835 6,486 6,358 6,239 16,931 19,083 Net loan-loss provisions (2,408) (2,205) (2,499) (2,406) (2,400) (2,272) (2,212) (7,112) (6,883) Other (433) (544) (392) (591) (775) (828) (652) (1,368) (2,256) Underlying profit before taxes 2,732 2,779 2,940 2,838 3,311 3,258 3,375 8,451 9,944 Underlying consolidated profit 1,922 1,864 2,036 2,072 2,186 2,133 2,180 5,821 6,500 Underlying attributable profit 1,633 1,526 1,695 1,766 1,867 1,738 1,809 4,855 5,414 Net capital gains and provisions* — (248) — (169) — — (215) (248) (215) Attributable profit (Ex-Popular) 1,633 1,278 1,695 1,598 1,867 1,738 1,594 4,606 5,199 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA in 3Q17 charges for integration costs and equity stakes and intangible assets 51


Table of Contents

LOGO

 

Grupo Santander (w/o Popular) Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 10,338 10,326 10,444 10,696 10,943 11,307 11,363 31,109 33,612 Gross income 11,039 10,967 11,136 11,236 11,701 11,832 12,022 33,142 35,556 Operating expenses (5,253) (5,285) (5,265) (5,435) (5,410) (5,514) (5,549) (15,802) (16,474) Net operating income 5,786 5,682 5,871 5,801 6,292 6,318 6,473 17,339 19,083 Net loan-loss provisions (2,554) (2,303) (2,536) (2,397) (2,318) (2,260) (2,305) (7,393) (6,883) Other (464) (561) (384) (590) (755) (823) (678) (1,408) (2,256) Underlying profit before taxes 2,768 2,818 2,952 2,813 3,219 3,235 3,490 8,538 9,944 Underlying consolidated profit 1,954 1,888 2,043 2,059 2,125 2,116 2,259 5,885 6,500 Underlying attributable profit 1,657 1,541 1,699 1,754 1,813 1,723 1,878 4,897 5,414 Net capital gains and provisions* — (259) 3 (158) — — (215) (256) (215) Attributable profit (Ex-Popular) 1,657 1,282 1,702 1,596 1,813 1,723 1,663 4,641 5,199 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 4Q16 PPI and restatement Santander Consumer USA in 3Q17 charges for integration costs and equity stakes and intangible assets 52


Table of Contents

LOGO

 

Spain (w/o Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,243 1,232 1,185 1,198 1,206 1,287 1,235 3,660 3,728 Gross income 1,543 1,343 1,398 1,324 1,539 1,351 1,435 4,283 4,325 Operating expenses (837) (834) (824) (802) (798) (806) (815) (2,495) (2,419) Net operating income 706 509 574 522 741 545 621 1,789 1,907 Net loan-loss provisions (231) (129) (140) (85) (163) (137) (104) (500) (404) Other (37) (82) (51) (97) (64) (64) (55) (170) (184) Underlying profit before taxes 438 298 382 340 514 344 461 1,119 1,319 Underlying consolidated profit 312 213 274 243 367 246 316 800 929 Underlying attributable profit 307 208 270 237 362 241 311 785 914 Net capital gains and provisions* — (216) — — — — — (216) — Attributable profit 307 (8) 270 237 362 241 311 569 914 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 53


Table of Contents

LOGO

 

Santander Consumer Finance € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,041 1,061 1,099 1,052 1,121 1,096 1,121 3,201 3,339 Gross income 1,045 1,051 1,106 1,060 1,118 1,099 1,135 3,202 3,352 Operating expenses (483) (468) (467) (486) (502) (485) (484) (1,418) (1,472) Net operating income 562 583 639 574 616 614 650 1,784 1,880 Net loan-loss provisions (114) (70) (116) (87) (61) (57) (90) (300) (207) Other (39) (41) (36) (52) (37) (35) (30) (115) (102) Underlying profit before taxes 410 472 487 434 518 522 531 1,368 1,571 Underlying consolidated profit 293 324 346 319 370 382 370 963 1,122 Underlying attributable profit 251 282 291 269 314 319 309 824 943 Net capital gains and provisions* — 25 — — — — (85) 25 (85) Attributable profit 251 307 291 269 314 319 224 849 858 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe in 3Q17 charges for integration costs 54


Table of Contents

LOGO

 

Santander Consumer Finance Constant € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,048 1,065 1,101 1,050 1,117 1,098 1,123 3,214 3,339 Gross income 1,052 1,055 1,108 1,058 1,114 1,100 1,137 3,214 3,352 Operating expenses (486) (469) (468) (486) (501) (486) (485) (1,423) (1,472) Net operating income 566 585 640 572 614 615 652 1,791 1,880 Net loan-loss provisions (115) (70) (116) (87) (61) (57) (90) (302) (207) Other (39) (42) (36) (52) (37) (35) (30) (116) (102) Underlying profit before taxes 413 473 488 433 516 523 532 1,374 1,571 Underlying consolidated profit 295 325 346 319 368 382 371 967 1,122 Underlying attributable profit 253 283 292 269 312 320 310 827 943 Net capital gains and provisions* — 26 (0) (0) — — (85) 26 (85) Attributable profit 253 308 291 268 312 320 225 853 858 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe in 3Q17 charges for integration costs 55


Table of Contents

LOGO

 

Poland € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 292 298 321 323 318 343 350 910 1,011 Gross income 311 345 330 329 321 363 358 985 1,042 Operating expenses (145) (146) (149) (139) (146) (150) (149) (440) (446) Net operating income 166 199 181 190 175 212 209 545 596 Net loan-loss provisions (33) (34) (43) (35) (27) (34) (36) (110) (97) Other (22) (29) (6) (25) (23) (27) (28) (57) (78) Underlying profit before taxes 111 136 132 129 125 152 144 378 421 Underlying consolidated profit 88 108 100 91 86 120 110 296 316 Underlying attributable profit 64 75 69 63 59 83 76 208 219 Net capital gains and provisions* — 29 — — — — — 29 — Attributable profit 64 104 69 63 59 83 76 238 219 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 56


Table of Contents

LOGO

 

Poland PLN million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,275 1,301 1,391 1,412 1,374 1,449 1,489 3,967 4,312 Gross income 1,357 1,507 1,430 1,440 1,386 1,532 1,525 4,293 4,442 Operating expenses (632) (638) (647) (609) (630) (634) (636) (1,917) (1,900) Net operating income 724 869 783 831 756 898 889 2,376 2,542 Net loan-loss provisions (144) (149) (186) (153) (116) (142) (155) (479) (413) Other (97) (126) (25) (111) (100) (112) (119) (249) (332) Underlying profit before taxes 483 593 573 566 539 644 614 1,648 1,797 Underlying consolidated profit 384 471 434 399 372 506 470 1,289 1,348 Underlying attributable profit 281 327 300 277 257 351 324 908 932 Net capital gains and provisions* — 128 (0) 0 — — — 128 — Attributable profit 281 455 300 277 257 351 324 1,036 932 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs 57


Table of Contents

LOGO

 

Portugal (w/o Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 273 262 260 251 261 249 262 795 772 Gross income 337 281 287 304 294 265 305 905 864 Operating expenses (154) (149) (142) (143) (139) (137) (137) (445) (412) Net operating income 183 132 145 161 155 128 168 459 452 Net loan-loss provisions (22) (6) (16) (9) 10 6 (16) (44) (0) Other (2) (21) (5) (5) (14) (9) (11) (29) (34) Underlying profit before taxes 158 104 124 146 151 125 142 386 418 Underlying consolidated profit 122 81 93 106 126 108 104 295 338 Underlying attributable profit 121 80 92 106 125 107 103 293 336 Net capital gains and provisions — — — — — — — — —Attributable profit 121 80 92 106 125 107 103 293 336 58


Table of Contents

LOGO

 

United Kingdom € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,434 1,393 1,302 1,307 1,349 1,409 1,317 4,130 4,075 Gross income 1,513 1,501 1,377 1,425 1,432 1,544 1,397 4,391 4,372 Operating expenses (794) (788) (703) (683) (723) (723) (694) (2,284) (2,140) Net operating income 719 713 675 742 709 821 703 2,107 2,232 Net loan-loss provisions (7) (68) (44) 61 (15) (42) (66) (119) (123) Other (59) (71) (85) (124) (105) (171) (89) (215) (365) Underlying profit before taxes 654 574 545 679 588 608 547 1,773 1,744 Underlying consolidated profit 462 401 370 483 423 414 382 1,233 1,219 Underlying attributable profit 453 390 364 474 416 408 377 1,207 1,201 Net capital gains and provisions* — 107 — (137) — — — 107 — Attributable profit 453 497 364 338 416 408 377 1,313 1,201 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe and restructuring costs in 4Q16 PPI 59


Table of Contents

LOGO

 

United Kingdom £ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,105 1,096 1,108 1,133 1,160 1,213 1,183 3,309 3,556 Gross income 1,166 1,180 1,172 1,234 1,231 1,329 1,255 3,519 3,815 Operating expenses (611) (619) (599) (594) (622) (622) (623) (1,830) (1,867) Net operating income 554 561 573 640 609 706 632 1,689 1,947 Net loan-loss provisions (5) (53) (37) 48 (13) (36) (59) (95) (108) Other (45) (56) (71) (104) (90) (147) (81) (173) (318) Underlying profit before taxes 504 452 465 583 506 524 492 1,421 1,521 Underlying consolidated profit 356 316 316 414 364 356 344 988 1,064 Underlying attributable profit 349 307 311 407 358 351 339 967 1,048 Net capital gains and provisions* — 83 2 (110) — — — 85 — Attributable profit 349 390 313 297 358 351 339 1,052 1,048 (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe and restructuring costs in 4Q16 PPI 60


Table of Contents

LOGO

 

Brazil € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 2,365 2,583 2,899 3,155 3,455 3,413 3,392 7,847 10,259 Gross income 2,381 2,703 3,050 3,187 3,717 3,502 3,542 8,133 10,761 Operating expenses (947) (1,046) (1,177) (1,305) (1,314) (1,233) (1,244) (3,170) (3,791) Net operating income 1,434 1,657 1,873 1,882 2,403 2,269 2,298 4,963 6,970 Net loan-loss provisions (720) (753) (951) (953) (910) (852) (819) (2,424) (2,581) Other (177) (193) (134) (193) (358) (349) (268) (504) (975) Underlying profit before taxes 536 711 788 736 1,135 1,068 1,211 2,036 3,414 Underlying consolidated profit 399 481 544 575 713 689 747 1,424 2,149 Underlying attributable profit 359 429 488 510 634 610 659 1,276 1,902 Net capital gains and provisions — — — — — — — — —Attributable profit 359 429 488 510 634 610 659 1,276 1,902 61


Table of Contents

LOGO

 

Brazil R$ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 10,161 10,216 10,500 11,271 11,561 12,036 12,567 30,876 36,165 Gross income 10,227 10,708 11,067 11,364 12,438 12,367 13,129 32,003 37,934 Operating expenses (4,068) (4,138) (4,266) (4,671) (4,397) (4,355) (4,613) (12,473) (13,364) Net operating income 6,159 6,570 6,801 6,693 8,041 8,013 8,516 19,530 24,570 Net loan-loss provisions (3,093) (2,972) (3,473) (3,398) (3,045) (3,008) (3,045) (9,539) (9,098) Other (762) (763) (457) (686) (1,198) (1,231) (1,007) (1,982) (3,437) Underlying profit before taxes 2,304 2,835 2,870 2,609 3,798 3,773 4,464 8,009 12,035 Underlying consolidated profit 1,716 1,908 1,979 2,055 2,386 2,431 2,757 5,603 7,574 Underlying attributable profit 1,540 1,704 1,774 1,821 2,121 2,152 2,432 5,019 6,706 Net capital gains and provisions — — — — — — — — —Attributable profit 1,540 1,704 1,774 1,821 2,121 2,152 2,432 5,019 6,706 62


Table of Contents

LOGO

 

Mexico € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 767 768 767 794 804 856 879 2,302 2,539 Gross income 792 786 796 828 824 914 892 2,375 2,630 Operating expenses (322) (317) (311) (325) (319) (361) (356) (950) (1,037) Net operating income 470 469 486 503 505 553 536 1,425 1,594 Net loan-loss provisions (221) (214) (194) (203) (233) (246) (240) (629) (718) Other (6) (11) (5) (8) (4) (6) (4) (22) (15) Underlying profit before taxes 243 244 288 293 267 301 292 774 860 Underlying consolidated profit 187 192 223 217 211 238 231 602 680 Underlying attributable profit 143 146 172 169 163 187 182 460 532 Net capital gains and provisions — — — — — — — — —Attributable profit 143 146 172 169 163 187 182 460 532 63


Table of Contents

LOGO

 

Mexico Million pesos 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 15,253 15,690 16,028 16,922 17,348 17,505 18,399 46,971 53,251 Gross income 15,745 16,054 16,647 17,645 17,779 18,706 18,677 48,447 55,163 Operating expenses (6,402) (6,479) (6,497) (6,922) (6,894) (7,386) (7,460) (19,378) (21,740) Net operating income 9,343 9,576 10,151 10,723 10,886 11,320 11,218 29,069 33,423 Net loan-loss provisions (4,399) (4,364) (4,062) (4,337) (5,032) (5,019) (5,015) (12,825) (15,066) Other (123) (233) (98) (161) (90) (131) (89) (454) (310) Underlying profit before taxes 4,821 4,979 5,990 6,225 5,764 6,170 6,113 15,790 18,047 Underlying consolidated profit 3,724 3,919 4,643 4,629 4,548 4,865 4,841 12,286 14,254 Underlying attributable profit 2,839 2,979 3,577 3,589 3,523 3,829 3,808 9,394 11,160 Net capital gains and provisions — — — — — — — — —Attributable profit 2,839 2,979 3,577 3,589 3,523 3,829 3,808 9,394 11,160 64


Table of Contents

LOGO

 

Chile € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 509 534 561 613 592 589 534 1,604 1,715 Gross income 556 577 616 672 645 644 604 1,749 1,893 Operating expenses (235) (237) (249) (265) (264) (260) (253) (721) (777) Net operating income 321 339 368 407 381 383 351 1,028 1,116 Net loan-loss provisions (109) (127) (146) (131) (122) (122) (108) (382) (352) Other 1 (1) 6 (35) 2 7 11 7 20 Underlying profit before taxes 213 211 228 241 261 267 255 653 783 Underlying consolidated profit 173 181 187 195 214 218 209 540 641 Underlying attributable profit 122 126 129 137 147 149 143 377 440 Net capital gains and provisions — — — — — — — — —Attributable profit 122 126 129 137 147 149 143 377 440 65


Table of Contents

LOGO

 

Chile Ch$ billion 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 393 409 414 441 413 430 403 1,216 1,247 Gross income 430 441 455 484 450 470 456 1,326 1,376 Operating expenses (182) (182) (184) (191) (184) (190) (191) (547) (565) Net operating income 248 260 272 293 266 280 265 780 811 Net loan-loss provisions (84) (98) (108) (94) (85) (89) (81) (290) (256) Other 1 (0) 5 (26) 1 5 8 6 15 Underlying profit before taxes 165 162 169 173 182 195 192 495 570 Underlying consolidated profit 134 138 138 140 149 159 158 410 466 Underlying attributable profit 94 96 95 98 103 109 108 286 320 Net capital gains and provisions — — — — — — — — —Attributable profit 94 96 95 98 103 109 108 286 320 66


Table of Contents

LOGO

 

United States (w/o Popular) € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 1,831 1,755 1,724 1,708 1,763 1,738 1,545 5,310 5,045 Gross income 1,968 1,888 1,867 1,809 1,879 1,880 1,604 5,723 5,363 Operating expenses (777) (774) (784) (864) (837) (845) (743) (2,335) (2,425) Net operating income 1,191 1,114 1,083 946 1,042 1,035 861 3,388 2,938 Net loan-loss provisions (861) (704) (776) (867) (811) (697) (634) (2,342) (2,142) Other (66) (13) (3) (8) (32) (24) (2) (82) (58) Underlying profit before taxes 264 397 304 71 199 314 225 965 737 Underlying consolidated profit 160 253 213 54 138 235 154 627 527 Underlying attributable profit 82 159 141 14 95 149 93 381 337 Net capital gains and provisions* — — — (32) — — — — — Attributable profit 82 159 141 (19) 95 149 93 381 337 (*).-Including: in 4Q16 restatement Santander Consumer USA 67


Table of Contents

LOGO

 

United States (w/o Popular) $ million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 2,018 1,983 1,925 1,838 1,877 1,912 1,820 5,926 5,608 Gross income 2,168 2,133 2,085 1,945 2,001 2,068 1,893 6,386 5,962 Operating expenses (856) (874) (875) (932) (891) (929) (875) (2,605) (2,696) Net operating income 1,312 1,259 1,210 1,013 1,109 1,138 1,018 3,781 3,266 Net loan-loss provisions (949) (797) (867) (935) (863) (768) (749) (2,613) (2,381) Other (72) (16) (3) (8) (34) (27) (4) (91) (65) Underlying profit before taxes 291 446 340 69 212 343 265 1,077 820 Underlying consolidated profit 177 285 238 54 147 257 182 700 585 Underlying attributable profit 90 178 157 12 101 163 111 425 375 Net capital gains and provisions* — — — (36) — — — — — Attributable profit 90 178 157 (24) 101 163 111 425 375 (*).-Including: in 4Q16 restatement Santander Consumer USA 68


Table of Contents

LOGO

 

Corporate Centre € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income (173) (192) (201) (204) (198) (223) (227) (567) (648) Gross income (223) (244) (316) (282) (341) (340) (300) (784) (981) Operating expenses (126) (120) (104) (99) (119) (118) (118) (351) (356) Net operating income (349) (365) (421) (381) (460) (458) (419) (1,135) (1,337) Net loan-loss provisions 1 (5) 5 0 (5) (11) (22) 1 (37) Other (5) (55) (59) 44 (32) (53) (54) (118) (139) Underlying profit before taxes (353) (424) (474) (337) (497) (522) (494) (1,252) (1,513) Underlying consolidated profit (317) (418) (414) (298) (471) (561) (481) (1,149) (1,512) Underlying attributable profit (311) (418) (412) (299) (468) (563) (480) (1,140) (1,511) Net capital gains and provisions* — (186) — — — — (130) (186) (130) Attributable profit (311) (604) (412) (299) (468) (563) (610) (1,326) (1,641) (*).-Including: in 2Q16 capital gains from the disposal of the stake in Visa Europe, and restructuring costs in 3Q17 equity stakes and intangible assets 69


Table of Contents

LOGO

 

Banco Popular 70


Table of Contents

LOGO

 

Banco Popular € million 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 9M ‘16 9M ‘17 NII + Fee income 140 584 724 Gross income 139 634 774 Operating expenses (96) (388) (484) Net operating income 43 247 290 Net loan-loss provisions (8) (38) (46) Other (20) 8 (12) Underlying profit before taxes 15 216 231 Underlying consolidated profit 11 167 178 Underlying attributable profit 11 168 178 Net capital gains and provisions* — (300) (300) Attributable profit 11 (132) (122) (*).-Including: in 3Q17 charges for integration costs 71


Table of Contents

LOGO

 

Content Group performance 9M´17 Business areas performance 9M´17 Concluding remarks Appendix Glossary


Table of Contents

LOGO

 

Glossary -Acronyms AFS: Available for sale P&L: Profit and loss Bn: Billion RoRWA: Return on risk-weighted assets CET1: Common equity tier 1 RWA: Risk-weighted assets C&I: Commercial and Industrial RoTE: Return on tangible equity DGF: Deposit guarantee fund SCF: Santander Consumer Finance FL: Fully-loaded SC USA: Santander Consumer USA EPS: Earning per share SGCB: Santander Global Corporate Banking GoFT: Gains on financial transactions SMEs: Small and Medium Enterprises LTV: Loan to Value SRF: Single Resolution Fund LLPs: Loan-loss provisions ST: Short term MXN: Mexican Pesos SVR: Standard variable rate NII: Net interest income TNAV: Tangible net asset value NIM: Net interest margin UF: Unidad de fomento(Chile) NPL: Non-performing loans y-o-y: Year on Year n.m.: Non meaningful UK: United Kingdom PBT: Profit before tax US: United States 73


Table of Contents

LOGO

 

Glossary –definitions PROFITABILITY AND EFFICIENCY RoTE: Return on tangible capital: Group attributable profit / average of: net equity (excluding minority interests) –intangible assets (including goodwill) RoRWA: Return on risk-weighted assets: consolidated profit / average risk-weighted assets Efficiency: Operating expenses / gross income. Operating expenses defined as general administrative expenses + amortisations CREDIT RISK NPL ratio: Non-performing loans and customer advances, customer guarantees and contingent liabilities / total risk. Total risk is defined as: normal and non-performing balances of customer loans and advances, customer guarantees and contingent liabilities NPL coverage ratio: Provisions to cover losses due to impairment of customer loans and advances, customer guarantees and contingent liabilities / non-performing balances of customer loans and advances, customer guarantees and contingent liabilities Cost of credit: Provisions to cover losses due to impairment of loans in the last 12 months / average customer loans and advances of the last 12months CAPITALISATION Tangible net asset value per share –TNAV: Tangible stockholders’ equity / number of shares (excluding treasury shares). Tangible stockholders’ equity calculated as shareholders equity + accumulated other comprehensive income -goodwill -intangible assets Notes: 1) The averages for the RoTE and RoRWAdenominators are calculated on the basis of four months from June to September in the case of third quarter figures and ten months from December to September in the case of the nine months figures. 2) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoTE is the annualised underlying attributable profit (excluding non-recurring results), to which are added non-recurring results without annualising them. 3) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoRWAis the consolidated annualised result (excluding non-recurring results), to which is added non-recurring results without annualising them. 4) The risk-weighted assets included in the RoRWAdenominator are calculated in accordance with the criteria defined by the Capital Requirements Regulation (CRR). 74


Table of Contents

LOGO

 

Thank you Our purpose is to help people and businesses prosper. Our culture is based on the belief that everything we do should be


Table of Contents

Item 5

 

LOGO

 

BUSINESS PERFORMANCE

Summary Income Statement – Including Popular

 

          

9M’17

(m)

 

  

9M’17 v

9M’16

 

  

9M’17 v 9M’16

(EX FX)

 

  

Q3’17

(m)

 

  

Q3’17 v

Q3’16

 

  

Q3’17 v Q3’16

(EX FX)

 

  GROSS INCOME   

€36,330

 

   +12%    +10%    €12,252    +11%    +14%
  OPERATING EXPENSES   

-€16,957

 

   +8%    +7%    -€5,766    +10%    +13%
  NET LOAN-LOSS PROVISIONS   

-€6,930

 

   -3%    -6%    -€2,250    -10%    -8%
  PROFIT BEFORE TAX   

€10,175

 

   +20%    +19%    €3,591    +22%    +26%
  UNDERLYING PROFIT   

€5,592

 

   +15%    +14%    €1,976    +17%    +20%
  NON RECURRING ITEMS   

-€515

 

   +107%    +101%    -€515      
  ATTRIBUTABLE PROFIT   

€5,077

 

   +10%    +9%    €1,461    -14%    -10%

Results Summary    

Banco Santander earned an attributable profit of €5,077 million during the first nine months of 2017, an increase of 10% compared to the same period last year after €515 million of one-off items. This was driven by further improvements in the quality and recurrence of the Group’s revenues, combined with good cost control and ongoing improvements in credit quality.

The Group continued to see positive trends across all businesses, with revenues increasing in eight of its ten core markets. Gross income increased by 12% to €36,330 million, +10% in constant euros (e.g. excluding the impact of exchange rate movements), with net interest income and fee income increasing by 12% and 15% respectively (+10% and +12% in constant euros).

During the third quarter the Group incurred a number of one-off charges, including a €300 million charge relating to the Popular integration (announced at the time of the acquisition), a €85 million charge relating to the integration of the retail and consumer franchises in Germany, and a €130 million charge relating to equity stakes, intangible assets and other items. Excluding these extraordinary items underlying profit increased by 14% in constant euros to €5,592 million.

Santander continued to help people and businesses prosper, with the number of loyal customers (people who see Santander as their main bank) growing by 1.7 million since 30 September 2016 to 16.5 million (excl. Popular). Lending and customer funds were up by 1% and 8% respectively in constant euros over the same period.    

The number of customers using digital services increased by more than 4 million over the last 12 months to 24.2 million (excl. Popular). This progression in digital transformation, combined with strong cost discipline, allowed Santander to maintain its position as one of the most efficient banks in the world. The Group’s cost/income ratio, a key measure of efficiency, remained stable at 46.3% (excl. Popular).

 

Corporate Communications    1    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

A balanced presence across both mature and emerging markets remains one of Santander’s key strengths, with underlying profit increasing in nine of the Group’s ten core markets. In the first nine months of 2017 Europe contributed 52% of Group profit and the Americas 48%. The lending book also remains well diversified across business segments and geographies.

 

LOGO

1. Excluding corporate centre, and Spain real estate activities. 2. Loans excluding repos. 3. Popular included (2%).

Credit quality continued to improve with non-performing loans (NPL) reducing to 4.24%, down from 5.37% at 30 June 2017, due mainly to the agreement to sell the €30 billion Popular real estate asset portfolio. Excluding Popular the NPL ratio reduced to 3.51%.

The Group delivered strong growth across all key shareholder measures. Over the last 12 months underlying return on tangible equity, a key measure of profitability, has increased by 90 basis points to 11.8% incl. Popular, among the best of our peers. Tangible net asset value per share increased by 2% to €4.20, and earnings per share increased by 6% to €0.316 (+11% on an underlying basis).

Santander continued to grow capital organically during the period with the fully loaded CET1 ratio increasing to 10.80%, up 8 basis points since 30 June 2017. This is significantly higher than the expected minimum regulatory capital requirement for 2019 (9.5%). Excluding one-off items the CET1 ratio would have increased to 10.86%.

Country Summary (9M’17 v 9M’16)

In Brazil attributable profit increased by 49% to €1,902 million (+34% in constant euros), with ongoing investment in the customer experience driving an increase in lending volume (+9% year-on-year) and customers funds (+26% year-on-year). During the quarter loan loss provisions remained stable while the cost of credit improved, helping further strengthen the Bank’s profitability relative to peers.

In the UK attributable profit was €1,201 million, in line with the same period last year (+8% in constant euros) excluding the extraordinary gains made from the disposal of the stake in Visa Europe in Q2’16. Revenues increased year-on-year by 8.4% in constant euros as the number of 1|2|3 customers continued to grow as well as retail current account balances and loans and deposits to UK companies. Credit quality remains strong.

 

Corporate Communications    2    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Santander Consumer Finance continues to be a market leader in Europe, with business growing above its peers. Growth in net interest income, coupled with an NPL ratio which remains at record lows, resulted in underlying profit increasing by 14% in constant euros, to €943 million. Including the one-off item registered in the third quarter, attributable profit stood at €858 million.

In Spain, excluding Popular, attributable profit increased by 61% to €914 million after 2016 was impacted by a net charge of €216 million. Excluding this charge profit increased by 16% as the 1|2|3 strategy continued to attract new customers and drive an increase in transactions. The business delivered solid growth in new lending, with a 30% increase in mortgages and 14% increase in consumer lending. Non-performing loans have decreased over the past 12 months by 83bps to 4.99% of total loans.

Banco Popular generated an attributable loss of €122 million due to a charge of €300 million taken in the third quarter of 2017 to cover integration costs. During the quarter the Group achieved a number of important milestones to support the acquisition of Popular: completing the €7,072 million capital raise; agreeing to sell 51% of Popular’s real estate business to Blackstone; rebranding the branch network and making Santander’s ATM network available to Popular customers. The Banco Popular loyalty bond for customers who acquired Popular shares between May 26th and June 21st, 2016, has now been accepted by more than 60% of the maximum possible issuance amount.

In Mexico attributable profit increased by 16% to €532 million (+19% in constant euros) fuelled by higher interest rates and growth in loans and demand deposits. A focus on strategic commercial initiatives, including Santander Plus, coupled with significant investment in systems and infrastructure helped increase loyal customers while also improving efficiency.

In Chile attributable profit increased by 17% to €440 million (+12% in constant euros) as revenues increased and loan loss provisions fell. During the quarter the business launched the first 100% digital on-boarding system in Chile.

In the US (excluding Popular), attributable profit fell by 12% to €337 million (also -12% in constant euros) due, in part, to the impact of the hurricanes in Dallas, Florida and Puerto Rico. Santander Bank continued to make progress in improving its profitability, with the net interest margin increasing by 49bps to 2.6% and further improvements in operating efficiency. Santander Consumer USA maintained good profitability with a ROTE of 15%, despite the shift in business mix toward a lower risk profile, which is temporarily affecting revenues and volumes.

In Portugal (excluding Popular) attributable profit increased by 15% to €336 million as the commercial transformation programme continued to drive an increase in loyal customers (up 24% year-on-year). Active loan portfolio management helped improve the cost of credit and reduce the non-performing loan ratio to 6.93%, down from a 10.46% peak following the integration of Banif. During the quarter Santander became the first bank to issue a 10-year covered bond in Portugal since 2010.

In Argentina attributable profit increased by 5% to €263 million (+17% in constant euros) due to an increase in customer revenues as the business gained lending market share, and ongoing cost control discipline. The integration of Citibank’s retail business completed in August, as scheduled.

 

 

Corporate Communications    3    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

In Poland attributable profit fell 8% to €219 million (-10% in constant euros) due to gains made during 2016 relating to the sale of the stake in Visa Europe and the negative regulatory impacts. Profit before tax increased by 11% (+9% in constant euros) fuelled by good growth in commercial revenues, better efficiency and lower provisions.

About Banco Santander

Banco Santander is the largest bank in the Eurozone with a market capitalisation of €94,752 million at 29 September 2017. It has a strong and focused presence in 10 core markets across Europe and the Americas with more than 4 million shareholders and 200,000 employees serving 132 million customers.

 

Corporate Communications    4    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

KEY CONSOLIDATED DATA — INCLUDING BANCO POPULAR

 

LOGO  Balance sheet (€ million)    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Total assets

     1,468,030        1,445,260        1.6       1,468,030        1,329,538        10.4        1,339,125  

Net customer loans

     854,686        861,221        (0.8     854,686        773,290        10.5        790,470  

Customer deposits

     778,852        764,336        1.9       778,852        667,439        16.7        691,111  

Total Customer funds

     988,386        969,778        1.9       988,386        846,488        16.8        873,618  

Total equity

     108,723        100,955        7.7       108,723        101,122        7.5        102,699  

Note: Total customer funds included customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums.

 

 

LOGO  Income statement (€ million)    3Q’17      2Q’17      %     9M’17      9M’16      %      2016  

Net interest income

     8,681        8,606        0.9       25,689        22,992        11.7        31,089  

Gross income

     12,252        12,049        1.7       36,330        32,565        11.6        43,853  

Net operating income

     6,486        6,401        1.3       19,373        16,931        14.4        22,766  

Underlying profit before taxes*

     3,591        3,273        9.7       10,175        8,451        20.4        11,288  

Underlying attributable profit to the Group*

     1,976        1,749        13.0       5,592        4,855        15.2        6,621  

Attributable profit to the Group

     1,461        1,749        (16.4     5,077        4,606        10.2        6,204  

Changes w/o FX:    Quarterly: NII: +4.9%; Gross income: +5.7%; Net operating income: +5.6%; Underlying attributable profit: +18.0%; Attributable profit: -11.7%

Year-on-year: NII: +9.7%; Gross income: +9.6%; Net operating income: +11.7%; Underlying attributable profit: +14.2%; Attributable profit: +9.4%

 

LOGO  EPS**, profitability and efficiency (%)    3Q’17      2Q’17      %     9M’17      9M’16      %      2016  

Underlying EPS (euro) *

     0.118        0.112        5.6       0.350        0.315        11.2        0.429  

EPS (euro)

     0.084        0.112        (24.7     0.316        0.298        6.1        0.401  

RoE

     7.87        7.74                7.54        7.05                 6.99  

Underlying RoTE*

     12.10        11.46                11.80        10.92                 11.08  

RoTE

     11.31        11.46                10.99        10.50                 10.38  

RoA

     0.61        0.63                0.59        0.56                 0.56  

Underlying RoRWA*

     1.50        1.43                1.47        1.34                 1.36  

RoRWA

     1.42        1.43                1.39        1.30                 1.29  

Efficiency ratio (with amortisations)

     47.1        46.9                46.7        48.0                 48.1  
LOGO  Solvency and NPL ratios (%)    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

CET1 fully-loaded

     10.80        9.58                10.80        10.47                 10.55  

CET1 phase-in

     12.18        10.98                12.18        12.44                 12.53  

NPL ratio

     4.24        5.37                4.24        4.15                 3.93  

Coverage ratio

     65.8        67.7                65.8        72.7                 73.8  
LOGO  Market capitalisation and shares    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Shares (millions)

     16,041        14,582        10.0       16,041        14,434        11.1        14,582  

Share price (euros)**

     5.907        5.697        3.7       5.907        3.882        52.2        4.877  

Market capitalisation (€ million)

     94,752        84,461        12.2       94,752        56,973        66.3        72,314  

Tangible book value per share (euro)**

     4.20        4.11                4.20        4.11                 4.15  

Price / Tangible book value (X)**

     1.41        1.40                1.41        0.94                 1.17  

P/E ratio (X)**

     12.77        12.28                12.77        9.78                 12.18  
LOGO  Other data    Sep’17      Jun’17      %     Sep’17      Sep’16      %      Dec’16  

Number of shareholders

     4,070,187        4,019,706        1.3       4,070,187        3,920,700        3.8        3,928,950  

Number of employees

     200,949        201,596        (0.3     200,949        189,675        5.9        188,492  

Number of branches

     13,704        13,825        (0.9     13,704        12,391        10.6        12,235  

(*)  Excluding non-recurring net capital gains and provisions

(**) Data including the capital increase in July 2017

Note: The financial information in this report has been approved by the Bank’s Board of Directors following a favourable report from the Audit Committee.

The financial information in this report includes alternative performance measures (APM). Detailled information on these measures is included at the end of the Q3’17 financial report.

 

 

Corporate Communications    5    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Important Information:

In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this press release includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. Please refer to the quarterly financial Report for further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on July 4, 2017 (available on the Web page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com) and Item 3A of the Annual Report on Form 20-F for the year ended December 31, 2016, filed with the U.S. Securities and Exchange Commission on March 31, 2017 (the “Form 20-F”). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements on Form 20-F and to our consolidated financial statements available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website (www.santander.com).

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

Banco Santander, S.A. (“Santander”) cautions that this press release contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this press release and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “Form 20-F” and the “SEC”, respectively) on March 31, 2017 and the Periodic Report on Form 6-K for the six months ended June 30, 2017 filed with the SEC on October 5, 2017 (the “Form 6-K”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this press release and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise

The information contained in this press release is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the press release. No investment activity should be undertaken only on the basis of the information contained in this press release. In making this press release available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this press release nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this press release is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this press release should be construed as a profit forecast.

 

Corporate Communications    6    LOGO
Ciudad Grupo Santander, edificio Arrecife, pl. 2      
28660 Boadilla del Monte (Madrid) Tel.: +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  Banco Santander, S.A.
Date: October 27, 2017     By:   /s/ José García Cantera
      Name: José García Cantera
      Title:   Chief Financial Officer