Table of Contents

 

 

FORM 6-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16 of

the Securities Exchange Act of 1934

For the month of April, 2018

Commission File Number: 001-12518

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F  ☒              Form 40-F  ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ☐             No  ☒

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ☐             No  ☒

 

 

 


Table of Contents

Banco Santander, S.A.

TABLE OF CONTENTS

 

Item

    
1    Press Release regarding First Quarter 2018 Results
2    January - March 2018 Financial Report
3    First Quarter 2018 Earnings Presentation


Table of Contents

Item 1

 

LOGO

 

Santander attributable profit up 10% year-on-year in Q1 2018 to €2,054 million

The Group achieved a Return on Tangible Equity (RoTE) of 12.4% with its CET1 capital ratio reaching 11%

Madrid, 24 April 2018 - PRESS RELEASE

 

In constant euros (i.e. excluding the impact of currency movements) attributable profit increased 22%, driven by strong growth in Brazil, Spain and Mexico, and improved performance in the U.S.

 

The Group maintained its position among the most profitable and efficient banks in the world, with RoTE increasing by 29 basis points to 12.4%, and a cost-to-income ratio of 47.4%.

 

Santander has earned the loyalty of a further 3.3 million customers since Q1 2017, with lending and customer funds increasing by 13% and 16% respectively over the period in constant euros.

 

The number of customers using digital services has increased by 24% to 27.3 million in the year, with the launch of a number of digital initiatives driving an increase in customer satisfaction. Santander now ranks among the top three banks for customer satisfaction in seven of its core countries.

 

The Group’s non-performing loan (NPL) ratio reduced further during the quarter to 4.02%, down 135 basis points since the integration of Popular in June 2017. Cost of credit has fallen to 1.04%, down 13 basis points since Q1 2017.

 

Increased profitability allowed the Bank to strengthen its fully loaded CET1 capital ratio by 16 basis points during the quarter to 11%.

 

At the Group AGM on 23 March 2018 the Bank announced its intention to increase the dividend paid from 2018 profits by 4.5% to 23 cents per share and pay the 2019 dividend entirely in cash.

Banco Santander Group Executive Chairman, Ana Botín, said:

“2018 has started well, with the Group generating double digit profit growth driven by strong results in Brazil, Spain and Mexico, and improved performance in the U.S.

“Across all our markets we are executing our strategy successfully, accelerating our digital transformation through increased collaboration across the Group, and leveraging the scale of our business. This, in turn, is delivering more recurrent and sustainable earnings.

“Importantly, we are achieving these results in the right way. We’re focusing on being more simple, personal and fair in all we do. And we are working hard to help people and businesses prosper by supporting inclusive and sustainable growth. These are the foundations on which we are building a more responsible bank - and a bank that earns the lasting loyalty of its people, customers, shareholders and communities.

“The outlook for 2018 remains positive, and I am confident our teams will execute well so we reach our objectives this year, as well as delivering profitable and responsible growth going forward.”

 

Corporate Communications    1    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


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LOGO

 

Results Summary (Q118 v Q117)

 

          

Q118

(m)

 

  

Q118 v

Q117

 

  

Q118 v Q117

(EX FX)

 

 
  GROSS INCOME    €12,151    1%    11%
 
  OPERATING EXPENSES    -€5,764    4%    13%
 
  NET OPERATING INCOME    €6,387    -2%    10%
 
  NET LOAN-LOSS PROVISIONS    €2,282    -5%    8%
 
  PROFIT BEFORE TAX    €3,689    11%    23%
 
  ATTRIBUTABLE PROFIT    €2,054    10%    22%

Banco Santander S.A. (Santander) increased attributable profit during the first quarter of 2018 by 10% compared to the same period of last year, to €2,054 million.

In constant euros (i.e. excluding the impact of currency movements), attributable profit grew 22%, with the focus on customer loyalty resulting in further improvements in the quality and recurrence of the Group’s earnings. Since Q1 2017 the Group has increased total loyal customers (people who see Santander as their main bank) by 3.3 million to 18.8 million.

Gross Income in the first quarter increased by 11% in constant euros to €12,151 million with net interest income and fee income increasing by 11% and 14% respectively. Lending and customer funds increased by 13% and 16% respectively in constant euros.

Operating expenses increased by 13% in constant euros as the Group continued to invest in its commercial and digital transformation, however, the cost-to-income ratio, a key measure of efficiency, remained among the lowest of our peer group at 47.4% (compared to a global peer average of over 65%).

The number of customers using digital services increased by 24% since Q1 2017 to 27.3 million, with the ongoing investment in technology driving an increase in digital service adoption.

A balanced presence across both mature and emerging markets remains one of Banco Santander’s key strengths, with attributable profit increasing in eight of the Group’s ten core markets. During the first quarter of 2018, Europe contributed 51% of Group profit and the Americas, 49%. The lending book also remains well diversified across business segments and geographies.

 

LOGO

 

1.  Excluding corporate centre, and Spain real estate activities. 2. Loans excluding repos.

 

Corporate Communications    2    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Santander strengthened its capital further during the quarter, increasing its fully loaded CET1 ratio by 16 basis points to 11% of which 9 bps were generated organically.    

The Group non-performing loan ratio reduced further during the quarter to 4.02%, down 135 basis points since the integration of Popular in June 2017. Cost of credit has fallen to 1.04%, down 13 basis points since Q1 2017.

In the first quarter, Santander completed its agreement with Blackstone to transfer 51% of Popular’s real estate portfolio. Following this transaction, the Group’s net Spanish real estate exposure now stands at €5.2 billion.

Over the last 12 months return on tangible equity, a key measure of profitability, has increased by 29 basis points on a like-for like basis to 12.4%, among the best of our peers.

Tangible net asset value per share was seven basis points lower than Q1 2017 at €4.12 due to the impact of IFRS 9. Excluding this impact it increased to €4.20.    

Earnings per share (EPS) remained flat compared to Q1 2017 at €0.120 due to the impact of the capital increase carried out for the acquisition of Banco Popular. The Group maintains its target of achieving double digit EPS growth in 2018.

At the Group AGM on 23 March 2018 the Bank announced its intention to increase the dividend paid from 2018 profits by 4.5% to 23 cents per share and pay the 2019 dividend entirely in cash.    

Country Summary (Q118 v Q117)

 

    

Attributable profit

 

  

Q118

(m)

 

  

Q118 v

Q117

 

  

Q118 v Q117

(EX FX)

 

 
 

Brazil

   €677    +7%    +27%
 
 

Spain

   €455    +26%    +26%
 
 

Santander Consumer Finance

   €323    +3%    +4%
 
 

UK

   €320    -23%    -21%
 
 

Mexico

   €175    +7%    +14%
 
 

Chile

   €151    +2%    +8%
 
 

Portugal

   €127    +1%    +1%
 
 

USA

   €125    +32%    +52%
 
 

Argentina

   €66    -39%    -11%
 
 

Poland

   €63    +6%    +3%

 

Corporate Communications    3    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

In Brazil attributable profit increased by 7% to €677 million (+27% in constant euros) as the Bank continued to grow loyal customers and improve customer satisfaction. Loans continued to grow faster than market average while the cost of credit improved further (down 49 basis points to 4.35%) due to the resilience of the Bank’s risk models. As a result, RoTE increased during the year to 19.9% from 16.5% at Q1 2017.

In Spain attributable profit increased by 26% to €455 million as the integration of Popular continued to progress on schedule. In March the Bank launched the “1|2|3 Profesional” account, the first joint initiative for Santander and Popular customers. More than 75k accounts have been opened since launch. Costs increased following the incorporation of Popular, however, this was offset by positive trends in commercial revenues and an improvement in the cost of credit.

Santander Consumer Finance increased attributable profit by 3% during the period to €323 million (+4% in constant euros), with new lending increasing in all geographies. Higher net-interest income, combined with strong cost control and historically low NPLs and cost of credit, helped the business maintain best in class profitability, with a RoTE of 16.6%.

In the UK attributable profit fell by 23% to €320 million (-21% in constant euros) as a highly competitive environment placed pressure on revenues, and costs increased due to higher investments in strategic, digital transformation and regulatory projects. Loan loss provisions increased due to single provisions for clients in Global Corporate Banking, however, overall credit quality remained good, with the NPL ratio falling by 14 basis points to 1.17%.

In Mexico attributable profit increased by 7% to €175 million (+14% in constant euros) as the Bank added a further 400,000 loyal customers since Q1 2017. Significant investment in multichannel, digitalisation and commercial initiatives helped drive strong growth in both net interest income and fee income. This, combined with strong credit quality, resulted in an increase in RoTE of 83 basis points to 19.6%.

In Chile attributable profit increased by 2% to €151 million (+8% in constant euros) as a focus on customer satisfaction, loyalty and digital initiatives helped drive good growth in revenues. Loan and fund growth accelerated during the quarter, while cost of credit reduced by 20 basis points from March 2017 to 1.22%.

In Portugal, attributable profit increased by 1% to €127 million with profit growth impacted by a higher tax rate and lower portfolio sales than in Q1 2017. Profit before tax increased by 10% as the ongoing digital transformation enabled an increase in customer loyalty and commercial revenues.    

In the US, attributable profit increased by 32% to €125 million (+52% in constant euros) with strong growth in Santander Consumer USA and Santander Bank. Santander Bank saw an increase in profitability due to further improvements in both the net interest margin and efficiency. Santander Consumer USA saw improvements to its cost of credit and reduced costs.    

In Argentina strong growth in gross income (+35% in constant euros), driven by an increase in volumes and higher fee income, was offset by an increase in costs relating to the Citibank acquisition, leading to a fall in attributable profit of 39% to €66 million (-11% in constant euros). Santander is now the leading privately owned bank in Argentina by both loans and deposits.    

 

Corporate Communications    4    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

In Poland attributable profit increased by 6% to €63 million (+3% in constant euros) after lending increased across all key products and segments. The deposit base also increased with significant growth in demand. Profit was impacted by a change in the timing of the resolution fund payment to Q1 and lower trading gains.

About Banco Santander    

Banco Santander is the largest bank in the Eurozone with a market capitalisation of €85,441 million at 31 March 2018. It has a strong and focused presence in 10 core markets across Europe and the Americas with more than 4 million shareholders and 200,000 employees serving 139 million customers.

 

 

Corporate Communications    5    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

GRUPO SANTANDER. KEY CONSOLIDATED DATA

 

BALANCE SHEET (EUR million)    Mar-18      Dec-17      %     Mar-17      %     Dec-17  

Total assets

     1,438,470        1,444,305        (0.4     1,351,956        6.4       1,444,305  

Loans and advances to customers

     856,628        848,914        0.9       795,312        7.7       848,914  

Customer deposits

     767,340        777,730        (1.3     705,786        8.7       777,730  

Total customer funds

     977,488        985,703        (0.8     898,110        8.8       985,703  

Total equity

     105,466        106,832        (1.3     104,869        0.6       106,832  

Note: Total customer funds in dude customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums

 

 

INCOME STATEMENT (EUR million)    Q1’18      Q4’17      %     Q1’17      %     2017  

Net interest income

     8,454        8,607        (1.8     8,402        0.6       34,296  

Gross income

     12,151        12,062        0.7       12,029        1.0       48,392  

Net operating income

     6,387        6,101        4.7       6,486        (1.5     25,473  

Underlying profit before tax

     3,689        3.375        9.3       3,311        11.4       13,550  

Underlying attributable profit to the Group

     2,054        1,924        6.8       1,867        10.0       7,516  

Attributable profit to the Group

     2,054        1,542        33.2       1,867        10.0       6,619  

Variations in constant euros:

 

Q1’18 vs Q4’17: Nil: +0.9%; Gross income: +3.4%; Net operating income: +7.7%; Underlying attributable profit: +9.6%; Attributable profit: +37.2%

 

Q1’18 vs Q1’17: Nil: +11.0%; Gross income: +11.4%; Net operating Income: +9.8%; Underlying attributable profit: +22.2%; Attributable profit: +22.2%

 

 

 

 

EPS**, PROFITABILITY AND EFFICIENCY (%)    Q1’18      Q4’17      %     Q1’17      %     2017  

Underlying EPS (euro) *

     0.120        0.113        6.2       0.120        (0.5     0.463  

EPS (euro)

     0.120        0.088        35.5       0.120        (0.5     0.404  

RoE

     8.67        7.81                8.19                7.14  

Underlying RoTE*

     12.42        11.79                12.13                11.82  

RoTE

     12.42        11.21                12.13                10.41  

RoA

     0.67        0.61                0.65                0.58  

Underlying RoRWA*

     1.59        1.48                1.48                1.48  

RoRWA

     1.59        1.44                1.48                1.35  

Efficiency ratio (with amortisations)

     47.4        49.4                46.1                47.4  
SOLVENCY AND NPL RATIOS (%)    Mar-18      Dec-17      %     Mar-17      %     Dec-17  

Fully loaded CET1

     11.00        10.84                10.66                10.84  

Phased-in CET1

     11.19        12.26                12.12                12.26  

NPL ratio

     4.02        4.08                3.74                4.08  

Coverage ratio

     70.0        65.2                74.6                65.2  
MARKET CAPITALISATION AND SHARES    Mar-18      Dec-17      %     Mar-17      %     Dec-17  

Shares (millions)

     16,136        16,136              14,582        10.7       16,136  

Share price (euros) * *

     5.295        5.479        (3.4     5.651        (6.3     5.479  

Market capitalisation (EUR million)

     85,441        88,410        (3.4     83,776        2.0       88,410  

Tangible book value per share (euro)**

     4.12        4.15                4.19                4.15  

Price / Tangible book value per share (X) **

     1.29        1.32                1.35                1.32  

P/E ratio (X) **

     11.06        13.56                11.94                13.56  
OTHER DATA    Mar-18      Dec-17      %     Mar-17      %     Dec-17  

Number of shareholders

     4,108,798        4,029,630        2.0       3,957,838        3.8       4,029,630  

Number of employees

     201,900        202,251        (0.2     188,182        7.3       202,251  

Number of branches

     13,637        13,697        (0.4     12,117        12.5       13,697  
(*) Excluding net capital gains and provisions.
(**) Q1’17 data adjusted for the capital increase in July 2017, for like-on-like comparisons with Q4’17 and Q1’18 data.

Note: The financial information in this report was approved by the Board of Directors, following a favourable report from the Audit Committee

 

 

Corporate Communications    6    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

LOGO

 

Important Information:

In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this press release includes certain alternative performance measures (“APMs”) as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as non-IFRS measures (“Non-IFRS Measures”). The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. For further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFRS, please see 2018 1Q Financial Report, published as Relevant Fact on 24 April 2018, Section 26 of the Documento de Registro de Acciones for Banco Santander, S.A. (“Santander”) filed with the Spanish Securities Exchange Commission (the “CNMV”) on July 4, 2017 (the “Share Registration Document”) and Item 3A of the Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission of the United States of America (the “SEC”) on March 31, 2018 (the “Form 20-F”). These documents are available on Santander website (www.bancosantander.com).

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

Santander cautions that this press release contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this press release and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Form 20-F –under “Key Information-Risk Factors”- and in the Share Registration Document –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this press release and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise

The information contained in this press release is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the press release. No investment activity should be undertaken only on the basis of the information contained in this press release. In making this press release available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this press release nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this press release is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this press release should be construed as a profit forecast.

 

Corporate Communications    7    LOGO
Ciudad Grupo Santander, edificio Arrecife, planta 2      
28660 Boadilla del Monte (Madrid) Tel. +34 91 2895211      
[email protected]      
www.santander.com - Twitter: @bancosantander      


Table of Contents

Item 2

 

LOGO

Financial Report 2018
January - march


Table of Contents

LOGO

January – March 2018 FINANCIAL REPORT 3 Key consolidated data 4 Santander aim 6 Group performance 9 General background 10 Income statement and balance sheet 17 Solvency ratios 18 Risk management 21 Business information 38 Corporate Governance 39 Sustainability 40 The Santander share 41 Financial information. Appendix 59 Alternative performance measures All customers. shareholders and the general public can use Santander’s official social network channels in all the countries in which the Bank operates,


Table of Contents

JANUARY - MARCH  

Key consolidated data  

 

GRUPO SANTANDER. KEY CONSOLIDATED DATA

 

BALANCE SHEET (EUR million)            Mar-18              Dec-17              %              Mar-17              %              Dec-17  

Total assets

     1,438,470        1,444,305        (0.4)        1,351,956        6.4        1,444,305  

Loans and advances to customers

     856,628        848,914        0.9        795,312        7.7        848,914  

Customer deposits

     767,340        777,730        (1.3)        705,786        8.7        777,730  

Total customer funds

     977,488        985,703        (0.8)        898,110        8.8        985,703  

Total equity

     105,466        106,832        (1.3)        104,869        0.6        106,832  

 

Note: Total customer funds include customer deposits, mutual funds, pension funds, managed portfolios and insurance premiums

 

        
INCOME STATEMENT (EUR million)    Q1’18      Q4’17      %      Q1’17      %      2017  

Net interest income

     8,454        8,607        (1.8)        8,402        0.6        34,296  

Gross income

     12,151        12,062        0.7        12,029        1.0        48,392  

Net operating income

     6,387        6,101        4.7        6,486        (1.5)        25,473  

Underlying profit before tax

     3,689        3,375        9.3        3,311        11.4        13,550  

Underlying attributable profit to the Group

     2,054        1,924        6.8        1,867        10.0        7,516  

Attributable profit to the Group

     2,054        1,542        33.2        1,867        10.0        6,619  

 

Variations in constant euros: Q1’18 vs Q4’17: NII: +0.9%; Gross income: +3.4%; Net operating income: +7.7%; Underlying attributable profit: +9.6%; Attributable profit: +37.2%

 

                                               Q1’18 vs Q1’17: NII: +11.0%; Gross income: +11.4%; Net operating income: +9.8%; Underlying attributable profit: +22.2%; Attributable profit: +22.2%  
EPS**, PROFITABILITY AND EFFICIENCY (%)    Q1’18      Q4’17      %      Q1’17      %      2017  

Underlying EPS (euro) *

     0.120        0.113        6.2        0.120        (0.5)        0.463  

EPS (euro)

     0.120        0.088        35.5        0.120        (0.5)        0.404  

RoE

     8.67        7.81                 8.19                 7.14  

Underlying RoTE*

     12.42        11.79                 12.13                 11.82  

RoTE

     12.42        11.21                 12.13                 10.41  

RoA

     0.67        0.61                 0.65                 0.58  

Underlying RoRWA*

     1.59        1.48                 1.48                 1.48  

RoRWA

     1.59        1.44                 1.48                 1.35  

Efficiency ratio (with amortisations)

     47.4        49.4                 46.1                 47.4  
SOLVENCY AND NPL RATIOS (%)    Mar-18      Dec-17      %      Mar-17      %      Dec-17  

Fully loaded CET1

     11.00        10.84                 10.66                 10.84  

Phased-in CET1

     11.19        12.26                 12.12                 12.26  

NPL ratio

     4.02        4.08                 3.74                 4.08  

Coverage ratio

     70.0        65.2                 74.6                 65.2  
MARKET CAPITALISATION AND SHARES    Mar-18      Dec-17      %      Mar-17      %      Dec-17  

Shares (millions)

     16,136        16,136               14,582        10.7        16,136  

Share price (euros) **

     5.295        5.479        (3.4)        5.651        (6.3)        5.479  

Market capitalisation (EUR million)

     85,441        88,410        (3.4)        83,776        2.0        88,410  

Tangible book value per share (euro) **

     4.12        4.15                 4.19                 4.15  

Price / Tangible book value per share (X) **

     1.29        1.32                 1.35                 1.32  

P/E ratio (X) **

     11.06        13.56                 11.94                 13.56  
OTHER DATA    Mar-18      Dec-17      %      Mar-17      %      Dec-17  

Number of shareholders

     4,108,798        4,029,630        2.0        3,957,838        3.8        4,029,630  

Number of employees

     201,900        202,251        (0.2)        188,182        7.3        202,251  

Number of branches

     13,637        13,697        (0.4)        12,117        12.5        13,697  

(*) Excluding net capital gains and provisions.

(**) Q1’17 data adjusted for the capital increase in July 2017, for like-on-like comparisons with Q4’17 and Q1’18 data.

Note: The financial information in this report was approved by the Board of Directors, following a favourable report from the Audit Committee

 

In accordance with the Guidelines on Alternative Performance Measures published by the European Securities and Markets Authority on 5 October 2015 (Guidelines on Alternative Performance Measures, ESMA/2015/1415en), we are attaching herewith a glossary with the definitions and the conciliation with the items presented in the income statement of certain alternative performance measures used in this document. Please refer to “Alternative Performance Measures Glossary” on page 59.

 

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Santander aim

 

SANTANDER AIM

 

LOGO

Simple Personal Fair “Helping people and businesses prosper” 81%* 77%* 18.8 (+22%**) 27.3(+24%**) of employees engaged million loyal million digital perceive that employees customers customers their colleagues behave in a more Simple, Personal and Fair way ... m ake o n d sa ur a … ti c e d s s us t e e ed t a y o People i v l o an m t p d e Customers o l r m m o s e e y a r e d l m 201,900 o . . o 139 a g . r e M million n g e . . . d r e a n s u l t t y h i l i n i t i g b w n i n t a r o t h h i og Communities* e g r e Shareholders h p l c er g b o i n i n a m ve r i v i n mu st .d s t a 2.1 nit ment . . s u 4.1 million people y million helped in 2017 44,862* 1,295* 11.00% +11% scholarships agreements with Fully loaded cash dividend granted universities CET1 ratio per share in 2017 and academic institutions growth in 2017 in 21 countries (*) 2017 data (**) % YoY

 

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Santander aim  

 

SANTANDER AIM

 

LOGO

Simple Personal Fair Plans were designed to maximise our strengths and improve the opportunities identified in the latest global engagement survey. MyContribution, the performance management model for driving transformation, continued. The first phase was carried out in January, setting the individualised priorities. A collaboration agreement was signed between Santander and Workday in order to put into effect a common Human Resources platform throughout the Group. This will enable enhanced management of the talent pool at the global level and of our professionals in a more Simple, Personal and Fair way. The Leaders Academy Experience was launched. This is a training experience to help leaders play their role in the Bank’s transformation, speed up change and be an example in this new phase. Various strategies continued to be developed under the commercial transformation programme in order to improve customer loyalty and experience. The number of loyal customers rose by 3.3 million and digital ones by 5.2 million. Of note among the commercial actions implemented in the first quarter were the launch of the 1|2|3 Profesional in Spain (the first joint offer from Santander and Popular) and of the Trusted Profile for SMEs in Poland, which enables companies to manage incidents with public administrations remotely. As regards the digital transformation, we launched Santander One Pay FX, making Santander the first bank to offer blockchain-based international payment services to retail customers in several countries. Cockpit, an innovative auto finance platform, in Brazil; CrediSimples, the app for contracting funds and retirement savings plans, in Portugal; and Online Banking individuos in Argentina. In payments via mobile phone, we launched Garmin Pay in Poland, which enables payments to be made using a smartwatch connected to a MasterCard card and Súper Movil in Mexico, a sales channel for pre-approved loans. Santander Spain is the only bank in the country that incorporates all cards in Apple Pay for all segments. The AGM was held, with the participation of more than 660,000 shareholders and a quorum of 64.55% of the share capital, the highest in the Bank’s recent history. Shareholders once again confirmed their confidence in the board, approving 98% of the agreements proposed. The prestigious financial publication, Institutional Investor, in its latest 2018 The All-Europe Executive Team annual ranking, rated Santander’s CEO and CFO as one of the Top 3 in their respective categories (Best CEOs and Best CFOs). Our corporate website and the Analyst Days held in 2017 were rated the second best in Europe. Banco Santander renewed its presence in the Dow Jones Sustainability Index (DJSI), where it has been since 2000 continuously. The Bloomberg Gender-Equality Index ranked Santander as one of the leaders in diversity. A total of EUR 183 million was invested in communities in 2017, with 2.1 million people helped and more than 44,000 scholarships granted. Santander reaffirmed its commitment to universities at the first European summit on education. Furthermore, it also renewed its cooperation with the Fundación General CSIC and assigned EUR 1.5 million to research and innovation projects and a new edition of the W30 and W50 leadership training programmes for female managers, university students and entrepreneurs.

 

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Consolidated financial report

 

GROUP PERFORMANCE

 

 

 

LOGO

 

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2018 has started well, with the Group generating double digit profit growth driven by strong results in Brazil, Spain and Mexico and improved performance in the US

 

LOGO

 

 

LOGO

 

LOGO

In the quarter, profit, profitability and capital all increased. We are well on track to meet our objectives for the year

 

LOGO

LOGO

The commercial transformation is driving growth in loyal and digital customers. Santander kept up its business growth in almost all markets.

Santander’s strategy focuses on customer loyalty. The number of loyal customers increased by 3.3 million in the last 12 months (+22%), with individuals as well as companies rising. The number of digital customers rose by 5.2 million since March 2017, underscoring the strength of our multichannel strategy. These increases benefited from the incorporation of Banco Popular’s customers in March 2018.

This evolution pushed up penetration of digital transactions and sales in the first quarter of 2018.

 

LOGO

In the last 12 months, and in local currency, lending grew in the main segments and in 9 of the 10 core units. In funds, demand deposits, time deposits and mutual funds rose in 8 of the 10 core units.

Solid funding and liquidity structure. Net loan-to-deposit ratio of 112% (113% in March 2017).

 

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Consolidated financial report  

 

GROUP PERFORMANCE

 

LOGO

Santander is a predictable, profitable and efficient bank, which enables it to increase lending and the dividend, while generating capital organically. Solid profit growth in the first quarter

The greater customer loyalty is producing strong growth in fee income, while digitalisation and operational excellence are maintaining an efficiency ratio (47.4%) which is among the sector’s best and in line with that at the end of 2017.

Santander is among the top three banks in customer satisfaction in seven of its nine main countries.

LOGO

Solid capital ratios, appropriate for our business model, balance sheet structure and risk profile. Credit quality improved in the last few quarters

The fully loaded CET1 ratio was 11.00%, 16 bps higher than at the end of 2017 and 34 bps in 12 months. In phased-in terms, the total capital ratio was 14.66% and the CET1 ratio 11.19%, very comfortably meeting the minimum ratios required by the European Central Bank (12.156% and 8.656%, respectively).

Tangible capital per share was EUR 4.12. Excluding the initial application of IFRS 9 (-8 cents), it stood at EUR 4.20 (+1.2% from December 2017).

 

 

LOGO

Revenue growth, cost management and the improved cost of credit produced an increase of 10% in attributable profit. Excluding the exchange rate impact, growth was 22%, with 8 of the 10 core units growing.

LOGO

The NPL ratio improved again and was 135 bps lower than when Popular entered in June 2017. Coverage was 5 p.p. better in the first quarter, benefiting from the initial application of IFRS 9.

 

The RoTE was above 12.4%, one of the highest of European banks.

 

LOGO

The cost of credit improved to 1.04% (1.17% in March 2017).

 

 

LOGO

 

 

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Consolidated financial report

 

MAIN BUSINESS AREAS PERFORMANCE

(Greater detail on pages 21 to 37 and in the appendix)

(Changes in constant euros)

 

LOGO

 

LOGO   

Continental Europe recorded an attributable profit of EUR 931 million, 21% more year-on-year. Growth was largely due to the increase in commercial revenue and also benefited from Banco Popular’s integration and the greater stake in Santander Asset Management.

All units generated higher profits.

Continental Europe’s profit was 14% higher than in the fourth quarter, due to higher revenue and lower costs.

 

United Kingdom: in an environment of some uncertainty arising from Brexit and tough competition, attributable profit was 21% lower year-on-year at EUR 320 million. This was due to pressure on spreads, investments in regulatory and strategic projects, and increased provisions over a first quarter of 2017 with a cost of credit of almost zero.

The first quarter profit was 7% higher than the fourth quarter of 2017. The pressure on spreads on loans and on the SVR (Standard Variable Rate) balances was offset by lower provisions and higher gains on financial transactions.

LOGO

 

  Latin America: profit of EUR 1,099 million, 23% higher year-on-year. Growth was underpinned by the good performance of net interest income and fee income, reflecting the rise in volumes, higher spreads and greater loyalty.

   LOGO

Operating expenses grew mainly because of investment plans in Mexico and the expansion and transformation of the retail network in Argentina, partly because of the incorporation of Citibank’s retail network. The rise in provisions was largely due to higher lending volumes and some single cases in GCB.

Profit was 3% higher than in the fourth quarter, despite being affected by some seasonal factors. Of note was the good performance of net interest income, fee income and costs.

 

United States: Profit of EUR 125 million, 52% more year-on-year, largely due to higher gains on financial transactions, lower provisions and cost control, which offset the decline in gross income from lower volumes and spreads, and reduced fee income from servicing.

The first quarter profit was also higher than the fourth quarter of 2017, thanks to the good performance of all P&L lines: gross income increased, and costs and provisions declined.

 

 

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General background  

 

GENERAL BACKGROUND

Grupo Santander developed its business in an economic environment that continued to strengthen. Global growth is expected to be close to 4% in 2018, higher than in recent years. The mature economies where the Bank operates are more upbeat, particularly the Eurozone and the United States, while among developing economies the recovery in Brazil and Argentina is consolidating and Mexico is stronger.

US and Mexican interest rates rose in the first quarter, while Brazil’s continued to fall. The rest of central banks held their benchmark rates flat.

Lastly, the euro strengthened in the first quarter against the currencies of most countries where the Group operates.

 

Country    GDP*
change
     Economic performance

LOGO

 

Eurozone

  

+2.5%

    

 

The upturn accelerated, reducing the divergences by country. Despite this, inflation remained low and wage rises were moderate. The European Central Bank is cutting back its asset purchase programme, but its messages suggest it will maintain its interest rates unchanged during 2018.

 

LOGO

 

Spain

  

+3.1%

    

 

The economy continued to grow strongly, evenly balanced between domestic demand and exports and enabling the current account surplus to remain at 2% of GDP. The unemployment rate dropped to 16.6% in the fourth quarter of 2017 and inflation was low (1.2% in March 2018).

 

LOGO

 

Poland

  

+4.5%

    

 

GDP grew briskly in 2017. The jobless rate was at an all time low of 4.5% in the fourth quarter of 2017. Inflation was 1.3% in March 2018 (below the central bank’s target). The central bank’s reference rate was unchanged at 1.5%.

 

LOGO

 

Portugal

  

+2.7%

    

 

The outlook for 2018 is moderate but with balanced growth. The unemployment rate continued to decline (8.1% in the fourth quarter of 2017.) and inflation was 0.7% in February 2018. The budget deficit came down to 1.1% of GDP in 2017.

 

LOGO

 

 

United

Kingdom

  

+1.8%

    

 

The economy remained very stable in 2017 (1.8% growth vs. 1.9% in 2016). Inflation (2.7% in February) was affected by sterling’s cumulative depreciation, which will ease in 2018. The unemployment rate (4.3%) was close to full employment. The Bank of England base rate (0.5%) could rise in May.

 

LOGO

 

Brazil

  

+1.0%

    

 

The economy consolidated its recovery in the fourth quarter of 2017, driven by private consumption and investment. Inflation remained low (2.7% in March 2018, below the 4.5% target) and the central bank continued to cut its Selic rate to 6.50% in March, an historic low.

 

LOGO

 

Mexico

  

+2.0%

    

 

GDP accelerated in the fourth quarter of 2017, spurred by the service sector and exports. Inflation softened to 5.0% in March and medium-term expectations remain anchored. The central bank increased its reference rate by 25 bps, to 7.50% in the first quarter of 2018.

 

LOGO

 

Chile

  

+1.5%

    

 

The economy grew more strongly in the second half of 2017, when investment began to recover. Inflation remained low (1.8% in March) and the central bank held its reference rate at 2.5% (unchanged since May 2017).

 

LOGO

 

Argentina

  

+2.9%

    

 

The economy grew by close to 4% in the second half of 2017, propelled by strong investment. Inflation rose a little in the first quarter of 2018, due to higher tariffs, however expectations of moderation for 2018 remained.

 

LOGO

 

United States

  

+2.3%

    

 

GDP growth was still solid in the fourth quarter of 2017 and the unemployment rate fell to 4.1%. Inflation remained moderate but with signs of rising and the Fed continued to normalise its monetary policy. The federal funds rate rose 25 bps in March to 1.5-1.75%.

 

(*) Year-on-year change 2017

 

EXCHANGE RATES: 1 EURO / CURRENCY PARITY

 
    

 

    Average (income statement)    

           

 

      Period-end (balance sheet)      

 
      Q1’18      Q1’17                Mar-18      Dec-17      Mar-17  

US dollar

     1.229        1.065                   1.232        1.199        1.069    

Pound sterling

     0.883        0.860                   0.875        0.887        0.856    

Brazilian real

     3.988        3.346                   4.094        3.973        3.380    

Mexican peso

     23.036        21.577                   22.525        23.661        20.018    

Chilean peso

     739.794        697.904                   743.240        736.922        710.337    

Argentine peso

     24.184        16.682                   24.803        22.637        16.424    

Polish zloty

     4.179        4.320                   4.211        4.177        4.227    

 

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Consolidated financial report

 

 

GRUPO SANTANDER RESULTS

 

 

The good trend in results continued, with a first quarter attributable profit of EUR 2,054 million, the highest quarterly profit of the last few years

 

 

The first quarter profit was 33% higher than the fourth quarter, affected by the recording of non-recurring items. Excluding this, growth was 7% (10% excluding the exchange rate impact)

 

 

Compared to the first quarter of 2017, atributable profit rose 10% (22% without the exchange rate impact). This evolution was positively affected by Banco Popular’s incorporation and the greater stake in Santander Asset Management and negatively by exchange rates

 

 

These results reflected solid commercial revenue, an efficiency ratio of 47.4%, among the best of our competitors, and a further reduction in the cost of credit to 1.04%

 

 

The RoTE was 12.4%, higher than in 2017 and the RoRWA rose to 1.59%

 

 

Earnings per share (EPS) of EUR 0.120, unchanged from the first quarter of 2017, affected by the capital increase carried out following Banco Popular’s acquisition. In annualised terms, EPS would have increased double-digits over the full 2017

 

 

GRUPO SANTANDER. INCOME STATEMENT

 

    EUR million

                                                              
                   Change             Change  
      Q1’18      Q4’17      %      % excl. FX      Q1’17      %      % excl. FX  

Net interest income

     8,454        8,607        (1.8)        0.9        8,402        0.6        11.0  

Net fee income

     2,955        2,949        0.2        2.9        2,844        3.9        14.4  

Gains (losses) on financial transactions

     493        421        17.0        18.9        573        (13.9)        (4.2)  

Other operating income

     249        85        193.2        200.0        211        18.2        30.1  

Dividends

     35        75        (53.3)        (53.6)        41        (14.4)        (11.6)  

Income from equity-accounted method

     178        223        (20.3)        (17.0)        133        33.8        45.2  

Other operating income/expenses

     36        (213)                      37        (1.9)        23.1  

Gross income

     12,151        12,062        0.7        3.4        12,029        1.0        11.4  

Operating expenses

     (5,764)        (5,961)        (3.3)        (1.0)        (5,543)        4.0        13.3  

General administrative expenses

     (5,151)        (5,267)        (2.2)        0.3        (4,915)        4.8        14.5  

Personnel

     (3,000)        (3,116)        (3.7)        (1.5)        (2,912)        3.0        11.9  

Other general administrative expenses

     (2,151)        (2,151)        0.0        2.9        (2,002)        7.4        18.3  

  Depreciation and amortisation

     (613)        (694)        (11.7)        (10.1)        (629)        (2.5)        4.6  

Net operating income

     6,387        6,101        4.7        7.7        6,486        (1.5)        9.8  

Net loan-loss provisions

     (2,282)        (2,181)        4.6        8.2        (2,400)        (4.9)        8.1  

Impairment losses on other assets

     (24)        (230)        (89.5)        (89.2)        (68)        (64.8)        (63.7)  

Other income

     (392)        (315)        24.5        24.6        (707)        (44.6)        (39.3)  

Underlying profit before tax

     3,689        3,375        9.3        12.2        3,311        11.4        23.2  

Tax on profit

     (1,280)        (1,090)        17.5        20.9        (1,125)        13.8        25.4  

Underlying profit from continuing operations

     2,409        2,285        5.4        8.1        2,186        10.2        22.0  

Net profit from discontinued operations

                                                

Underlying consolidated profit

     2,409        2,285        5.4        8.1        2,186        10.2        22.0  

Minority interests

     355        362        (1.8)        0.0        319        11.3        20.6  

Underlying attributable profit to the Group

     2,054        1,924        6.8        9.6        1,867        10.0        22.2  

Net capital gains and provisions

            (382)        (100.0)        (100.0)                       

Attributable profit to the Group

     2,054        1,542        33.2        37.2        1,867        10.0        22.2  

Underlying EPS (euros) **

     0.120        0.113        6.2                 0.120        (0.5)           

Underlying diluted EPS (euros) **

     0.119        0.111        7.3                 0.120        (0.5)           

EPS (euros) **

     0.120        0.088        35.5                 0.120        (0.5)           

Diluted EPS (euros) **

     0.119        0.087        37.1                 0.120        (0.5)           

Pro memoria:

                                                              

Average total assets

     1,439,732        1,460,975        (1.5)                         1,353,495        6.4           

Average stockholders’ equity

     94,793        93,628        1.2                 91,171        4.0           

 

(*)

In Q4’17, capital gains from the disposal of the stake in Allfunds Bank (EUR 297 million), USA fiscal reform (EUR 73 million), goodwill charges (EUR -603 million) and in the US provisions for hurricanes, repurchase of a minority stake and other (EUR -149 million)

 

(**)

Q1’17 data adjusted for the capital increase in July 2017, with impact on earnings per share of previous periods, due to the change in the number of shares in circulation. The financial information for these periods has been restated in accordance with the applicable regulation.

 

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QUARTERLY INCOME STATEMENT

                        

    EUR million

                                                      
        Q1’17        Q2’17        Q3’17        Q4’17        Q1’18  

Net interest income

       8,402          8,606          8,681          8,607          8,454  

Net fee income

       2,844          2,916          2,888          2,949          2,955  

Gains (losses) on financial transactions

       573          286          422          421          493  

Other operating income

       211          240          260          85          249  

Dividends

       41          238          31          75          35  

Income from equity-accounted method

       133          160          188          223          178  

Other operating income/expenses

       37          (157)          42          (213)          36  

Gross income

       12,029          12,049          12,252          12,062          12,151  

Operating expenses

       (5,543)          (5,648)          (5,766)          (5,961)          (5,764)  

General administrative expenses

       (4,915)          (4,983)          (5,161)          (5,267)          (5,151)  

Personnel

       (2,912)          (2,943)          (3,000)          (3,116)          (3,000)  

Other general administrative expenses

       (2,002)          (2,039)          (2,161)          (2,151)          (2,151)  

  Depreciation and amortisation

       (629)          (665)          (605)          (694)          (613)  

Net operating income

       6,486          6,401          6,486          6,101          6,387  

Net loan-loss provisions

       (2,400)          (2,280)          (2,250)          (2,181)          (2,282)  

Impairment losses on other assets

       (68)          (63)          (54)          (230)          (24)  

Other income

       (707)          (785)          (591)          (315)          (392)  

Underlying profit before tax

       3,311          3,273          3,591          3,375          3,689  

Tax on profit

       (1,125)          (1,129)          (1,243)          (1,090)          (1,280)  

Underlying profit from continuing operations

       2,186          2,144          2,347          2,285          2,409  

Net profit from discontinued operations

                                            

Underlying consolidated profit

       2,186          2,144          2,347          2,285          2,409  

Minority interests

       319          395          371          362          355  

Underlying attributable profit to the Group

       1,867          1,749          1,976          1,924          2,054  

Net capital gains and provisions*

                         (515)          (382)           

Attributable profit to the Group

       1,867          1,749          1,461          1,542          2,054  

Underlying EPS (euros) **

       0.120          0.112          0.118          0.113          0.120  

Underlying diluted EPS (euros) **

       0.120          0.111          0.119          0.111          0.119  

EPS (euros) **

       0.120          0.112          0.084          0.088          0.120  

Diluted EPS (euros) **

       0.120          0.111          0.085          0.087              0.119  

(*) Including :

 

In Q3’17, integration costs (Popular EUR -300 million, Germany EUR -85 million) and charge for equity stakes and intangible assets (EUR -130 million).

 

In 4Q’17, capital gains from the disposal of the stake in Allfunds Bank (EUR 297 million), USA fiscal reform (EUR 73 million), goodwill charges (EUR -603 million) and in the US provisions for hurricanes, repurchase of a minority stake and other (EUR -149 million).

(**) Data adjusted to capital increase of July 2017.

 

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First quarter results compared to the fourth quarter of 2017

The Group’s first quarter attributable profit of EUR 2,054 million was 33% higher than the fourth quarter, a period affected by non-recurring items amounting to EUR 382 million negative net of taxes, mainly amortisation of SC USA’s goodwill and the capital gain of Allfunds.

Eliminating these effects, growth was 7% (10% excluding the exchange rate impact). Growth was due to:

 

Higher gross income (+3%) from fee income and gains on financial transactions, to which the contribution to the Deposit Guarantee Fund is added in the fourth quarter.

 

Operating expenses were 1% lower, with falls in Spain, Poland, Portugal and Brazil.

 

The line of other results and provisions declined, and was significantly lower than in all quarters of 2017, mainly because of reduced impairment of intangible assets in 2018 and lower charges for conduct remediation.

Evolution of results over the first quarter of 2017

Attributable profit rose 10% year-on-year and 22% excluding the exchange rate impact. The P&L performance by line was as follows (all changes exclude the exchange rate impact).

LOGO Gross income

 

The structure of our gross income, where net interest income and fee income account for 94% of total revenue, well above the average of our competitors, continues to enable us to grow in a consistent and recurring way. Gross income increased 11%, as follows:

 

 

Net interest income rose 11%, due to greater lending and higher deposits, mainly in developing countries, the entry of Banco Popular and management of spreads.

All units increased except for the United Kingdom, affected by pressure on spreads on new lending and standard variable rate (SVR) balances, and the US, hit by lower balances in the auto finance portfolio and tighter spreads. The decline in revenue was offset by lower provisions.

 

 

Fee income was up 14%, and grew at a faster pace than in previous years, reflecting greater activity and customer loyalty, as well as the strategy of growth in services and higher value-added products and in areas of low capital consumption, where the increased stake in Santander Asset Management is recorded. By businesses, rise in fee income from Retail Banking (77% of the total) as well as from GCB and Wealth Management.

 

 

Gains on financial transactions, which only account for 4% of gross income, fell 4% and the sum of dividends, equity-accounted income and other income rose EUR 58 million, partly because of the higher income from leasing in the United States.

 

 

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LOGO Operating expenses

 

Operating expenses rose 13% as a result of the perimeter impact and higher inflation in some countries. In real terms (excluding inflation and the perimeter effect), they increased 2%, mainly due to investments in commercial transformation and digitalisation. Recent optimisation measures taken as part of the ongoing integration process will be reflected in achieving synergies in the future

Of note by units was the fall in real terms of costs in Portugal and the United States, while those at Santander Consumer Finance, Poland and Chile were basically flat. The main rises were in Mexico, due to investments in infrastructure; in Argentina, because of Citibank’s integration, the review of the salary agreement and investments in transformation and technology; and in the UK due to investments in regulatory, strategic and digital transformation projects.

Costs increased slightly in Brazil (due to business growth). In Spain they rose YoY, but declined versus the fourth quarter, showing the first fruits of the optimisation plan.

In short, we are keeping our focus on operational excellence in order to remain a reference in the sector in terms of efficiency, while we continued to enhance the customer experience.

LOGO Loan-loss provisions

 

Good evolution of credit quality ratios. Both the NPL ratio, as well as the coverage ratio and the cost of credit, improved over 2017. Loan-loss provisions increased in most countries, partly as a result of the growth in volumes and partly because of the larger sales of portfolios and the release of provisions in 2017.

 

The cost of credit dropped from 1.17% in March 2017 to 1.04% a year later, and continued to be better than the goal we announced at the Investor Day.

LOGO Other results and provisions

 

Other results and provisions were EUR 416 million negative, 42% lower than in the first quarter of 2017. This item records different kinds of provisions, as well as capital gains, capital losses and asset impairment. The sharp drop compared to the same period of 2017 was largely due to Brazil, because of lower provisions for legal and labour claims (trabalhistas).

LOGO Profit and profitability

 

Pre-tax profit rose 23% year-on-year and attributable profit 22%. The tax rate was 35%, slightly higher than in 2017.

 

RoTE (12.4%) and RoRWA (1.59%) were also higher year-on-year and over the whole of 2017. Both ratios are the best of the last few years.

 

Earnings per share (EPS) were EUR 0.120, unchanged from the first quarter of 2017, affected by the capital increase last year. In annualised terms it would be clearly higher to that for the full 2017.

 

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GRUPO SANTANDER BALANCE SHEET

              

    EUR million

                                            
Assets    Mar-18      Mar-17      Absolute
change
     %      Dec-17  

Cash, cash balances at central banks and other demand deposits

     100,673        74,804        25,869        34.6        110,995  

Financial assets held for trading

     124,591        143,109        (18,518)        (12.9)        125,458  

Debt securities

     32,059        46,944        (14,885)        (31.7)        36,351  

Equity instruments

     17,941        16,174        1,767        10.9        21,353  

Loans and advances to customers

     10,630        11,375        (745)        (6.5)        8,815  

Loans and advances to central banks and credit institutions

     8,394        3,449        4,945        143.4        1,696  

Derivatives

     55,567        65,167        (9,600)        (14.7)        57,243  

Financial assets designated at fair value through profit or loss

     58,214        46,026        12,188        26.5        34,781  

Loans and advances to customers

     20,716        17,865        2,851        16.0        20,475  

Loans and advances to central banks and credit institutions

     29,658        24,038        5,620        23.4        9,889  

Other (debt securities an equity instruments)

     7,840        4,123        3,717        90.2        4,417  

Financial assets designated at fair value through equity

     123,285        118,195        5,090        4.3        133,271  

Debt securities

     119,267        112,946        6,321        5.6        128,481  

Equity instruments

     2,929        5,249        (2,320)        (44.2)        4,790  

Loans and advances to customers

     1,089               1,089                

Loans and advances to central banks and credit institutions

                                  

Financial assets measured at amortised cost

     915,454        859,072        56,382        6.6        916,504  

Debt securities

     41,047        27,169        13,878        51.1        31,034  

Loans and advances to customers

     824,193        766,072        58,121        7.6        819,625  

Loans and advances to central banks and credit institutions

     50,214        65,831        (15,617)        (23.7)        65,845  

Investments in subsidaries, joint ventures and associates

     9,155        5,275        3,880        73.6        6,184  

Tangible assets

     21,912        22,807        (895)        (3.9)        22,975  

Intangible assets

     28,523        29,645        (1,122)        (3.8)        28,683  

Goodwill

     25,612        26,939        (1,327)        (4.9)        25,769  

Other intangible assets

     2,911        2,706        205        7.6        2,914  

Other assets

     56,663        53,023        3,640        6.9        65,454  

Total assets

     1,438,470        1,351,956        86,514        6.4        1,444,305  
Liabilities and shareholders’ equity                                        

Financial liabilities held for trading

     95,172        99,550        (4,378)        (4.4)        107,624  

Customer deposits

     18,881        10,649        8,232        77.3        28,179  

Debt securities issued

                                  

Deposits by central banks and credit institutions

     1,654        644        1,010        156.8        574  

Derivatives

     54,163        67,580        (13,417)        (19.9)        57,892  

Other

     20,474        20,677        (203)        (1.0)        20,979  

Financial liabilities designated at fair value

     59,706        56,606        3,100        5.5        59,617  

Customer deposits

     32,477        27,495        4,982        18.1        28,945  

Debt securities issued

     2,445        3,373        (928)        (27.5)        3,056  

Deposits by central banks and credit institutions

     24,784        25,738        (954)        (3.7)        27,027  

Other

                                 589  

Financial liabilities measured at amortized cost

     1,134,513        1,048,447        86,066        8.2        1,126,069  

Customer deposits

     715,981        667,642        48,339        7.2        720,606  

Debt securities issued

     221,540        218,019        3,521        1.6        214,910  

Deposits by central banks and credit institutions

     166,925        137,029        29,896        21.8        162,714  

Other

     30,067        25,757        4,310        16.7        27,839  

Liabilities under insurance contracts

     850        635        215        33.9        1,117  

Provisions

     14,284        14,411        (127)        (0.9)        14,490  

Other liabilities

     28,479        27,438        1,041        3.8        28,556  

Total liabilities

     1,333,004        1,247,087        85,917        6.9        1,337,472  

Shareholders’ equity

     117,451        107,706        9,745        9.0        116,265  

Capital stock

     8,068        7,291        777        10.7        8,068  

Reserves

     107,329        100,215        7,114        7.1        103,608  

Attributable profit to the Group

     2,054        1,867        187        10.0        6,619  

Less: dividends

            (1,667)        1,667            (100.0)        (2,029)  

Other comprehensive income

     (22,483)        (15,122)            (7,361)        48.7        (21,777)  

Minority interests

     10,498        12,285        (1,787)        (14.5)        12,344  

Total equity

     105,466        104,869        597        0.6        106,832  

Total liabilities and equity

     1,438,470            1,351,956            86,514        6.4            1,444,305  

NOTE: Due to the application of IFRS 9 from 1 January 2018 and the decision to not restate the accounts, as permitted in the regulation, the balance sheet from the first quarter of 2018 is not comparable with previous reporting periods. As such, for comparative purposes, and given the portfolio reclassification and the corresponding nomenclature changes were not significant, the 2017 accounts have been reorganised in accordance with the new aims and valuation methods. The initial impact as of 1 January 2018 was a 1.8% increase in fair value portfolios and a 0.8% decrease in portfolios valued at amortised cost, including a EUR 2 billion increase in impairment losses. The resulting decrease in equity was just under EUR 1.5 billion.

 

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GRUPO SANTANDER BALANCE SHEET

 

 

The balances of loans and advances were stable in the first quarter, as well as those of customer funds with little impact from exchange rates

 

 

Year-on-year comparisons reflected a positive effect from Banco Popular’s integration last June, mainly in Spain and Portugal, and a negative one of around 6 pp from the impact of exchange rates and the depreciation of most currencies against the euro

 

 

Gross loans and advances excluding reverse repos increased 13% YoY (excluding the exchange rate impact), with rises in 9 of the 10 core units

 

 

Customer funds rose 16% (excluding the exchange rate impact), with growth in 8 of the 10 core units. Double-digit growth in demand and time deposits as well as in mutual funds

 

LOGO Gross customer loans and advances (excluding reverse repos)

Gross customer loans and advances excluding reverse repos were evenly balanced: individuals (46%), consumer credit (16%), SMEs and companies (28%) and GCB (10%).

 

Quarter-on-quarter, and excluding the exchange rate impact, loans were largely stable (+0.3%) with the following performance by country:

 

 

Balances increased 3% in developing countries, particularly Argentina (+11%), Chile (+3%) and Brazil (+3%).

 

 

On the other hand, balances remained unchanged (-0.2%) in mature countries.

 

Year-on-year growth was 7% higher and 13% eliminating the impact of exchange rates, for the whole Group, favoured by the acquisition of Banco Popular.

 

 

Rises in nine of the 10 main countries, particularly in Spain (+44%), Argentina (+41%) and Portugal (+30%). Also noteworthy in Brazil (+11%), Mexico (+8%) and Santander Consumer Finance (+7%), all of them growing at a faster pace than in previous quarters. Lastly, Poland’s rose 5%.

 

 

The only country where loans fell was the United States (-3%), where optimisation of portfolios continues.

 

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LOGO Customer funds

Customer funds are well diversified by products: 59% are demand deposits, 22% time deposits and 19% mutual funds.

 

In the first quarter, total deposits excluding repos and mutual funds, hardly changed (+0.5% excluding the exchange rate impact).

 

 

Evolution by countries. All units in developing countries increased their funds in their respective currencies, notably Argentina and Brazil. Positive performance also among mature countries except for Spain, where we continued the strategy of reducing the expensive balances incorporated from Popular, and the UK, where balances of time deposits are also being reduced.

 

Growth year-on-year was 10% and 16% excluding the exchange rate impact, favoured by Banco Popular’s acquisition.

 

 

The strategy continued to focus on boosting loyalty and this helped produce rises of 15% in demand deposits and 19% in mutual funds. Time deposits increased 19%, largely due to Latin American countries, particularly Brazil, within the strategy of replacing letras financieras with customer deposits in order to optimise the cost of funds.

 

 

Growth in eight of the 10 core units. As well as Spain (+38%) and Portugal (+19%), benefiting from the positive impact of Banco Popular, the largest rises were in Argentina (+41%), Brazil (+28%), Mexico (+9%) and Poland (+6%). The only decline was in the US (-6%) due to the outflow of wholesale and public sector deposits.

As well as capturing customer deposits, Grupo Santander, for strategic reasons, maintains a selective policy of issuing securities in the international fixed income markets and strives to adapt the frequency and volume of its market operations to the structural liquidity needs of each unit, as well as to the receptiveness of each market.

 

In the first quarter of 2018 various Group units carried out several issuances, such as:

 

 

Medium- and long-term senior debt issuances amounting to EUR 4,678 million and covered bonds placed in the market of EUR 1,566 million. Securitisations placed in the market of EUR 3,645 million.

 

 

Issues eligible for Total Loss-Absorbing Capacity (TLAC) amounting to EUR 6,154 million, in order to strengthen the Group’s situation, consisting of senior non-preferred: EUR 3,404 million; subordinated debt: EUR 1,250 million and preferred: EUR 1,500 million.

 

 

Maturities of medium- and long-term debt of EUR 8,016 million

 

The net loan-to-deposit ratio was 112% (113% in March 2017). The ratio of deposits plus medium- and long-term funding to the Group’s loans was 113%, underscoring the comfortable funding structure.

 

 

LOGO

  

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SOLVENCY RATIOS1

 

 

The fully loaded CET 1 ratio increased 16 bps in the quarter to 11.0%.

 

 

Tangible equity per share was EUR 4.12. Excluding the initial application of IFRS 9 (EUR -0.08), it would be EUR 4.20 (+1.2% versus December 2017)

 

 

The fully loaded leverage ratio was 5.1% (5.0% in March 2017)

 

At the end of March 2018, the total phased-in capital ratio stood at 14.66% and the phased-in CET1 ratio at 11.19%, comfortably meeting the minimum levels required by the European Central Bank on a consolidated basis: 12.156% for the total capital ratio and 8.656% for the CET1 ratio.

In fully loaded terms, the CET1 ratio in March was 11.0%, up 16 bps in the quarter with the following breakdown: organic generation of 9 bps, perimeter impact of 8 bps and other impacts, including valuation changes in fair value portfolios, of -1 bp.

Additionally, on 1 January 2018, the IFRS 9 regulation came into force and includes various accounting changes which affect capital ratios. According to the new regulation, provisions can no longer be classified as general and their excesses no longer count towards Tier 2 capital, reducing the total capital ratio by 63 bps in the quarter. The second main impact corresponds to an increase in provisions due to moving to an expected loss framework from an incurred loss framework. Santander opted to apply the dynamic phase-in arrangements, which imply a transitional application of over five years. Excluding the transitional arrangements, the total impact on the fully loaded CET1 ratio would have been -23 bps.

In accordance with the TLAC issuance plan, there were two main issuances in the quarter, with impact on the capital ratios. In February we issued EUR 1.25 billion of subordinated (Tier 2) debt maturing in 2028. In March we completed a EUR 1.5 billion issuance of contingent convertible capital securities (CoCos), which contribute towards additional tier 1 (AT1) capital levels.

 

 

ELIGIBLE CAPITAL. MARCH 2018

     EUR million

     

 

Phased-in

    

 

Fully loaded

 

CET1

     67,144        66,043  

Basic capital

     77,217        74,926  

Eligible capital

     88,002        86,623  

Risk-weighted assets

     600,129        600,129  
                   

CET1 capital ratio

     11.19        11.00  

T1 capital ratio

     12.87        12.49  

Total capital ratio

     14.66        14.43  

 

LOGO

 

 

 

LOGO

(*) All 2018 data calculated using the IFRS 9 transitional arrangements, unless otherwise indicated

 

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RISK MANAGEMENT

 

 

The Group’s NPL ratio continued its downward trend (-6 bps in the quarter to 4.02%)

 

 

Good evolution of the cost of credit (1.04%), 13 bps lower than in the first quarter of 2017 and 3 bps better than the fourth

 

 

Loan-loss provisions at the end of March amounted to EUR 2,282 million, increasing coverage to 70% from 65% at the end of 2017. This increase is due to the initial application of IFRS 9

 

 

LOGO Credit risk management

 

Non-performing loans remained stable in the first quarter at EUR 37,408 million (-0.5%). The NPL ratio stood at 4.02% (-6 bps in the quarter).

 

The entry into force of the new regulation of provisions for expected loss (IFRS 9) produced an increase in loan-loss provisions to EUR 26,173. This represented coverage of 70% at the end of March, bearing in mind that the ratios of the UK and Spain are affected by the weight of mortgage balances and so require fewer provisions as they have collateral guarantees.

 

The cost of credit (1.04%) continued its favourable trend both over the fourth as well as first quarters of 2017.

The following table sets out the NPL and coverage ratios of the main countries where the Group operates:

 

Spain’s NPL ratio declined slightly in the quarter, thanks to pro-active management of the portfolio which offset the denominator impact from the maturity of one-off operations in the wholesale portfolio.

 

Portugal’s NPL ratio increased in the first quarter, after integrating Popular’s portfolios.

 

Poland’s NPL ratio rose in the quarter because of the worse performance of GCB portfolios and those of individual customers.

 

Santander Consumer Finance’s NPL ratio was slightly lower in the quarter and coverage increased to 107% (101% in December 2017).

 

The UK’s NPL ratio continued to evolve favourably in the first quarter, due to the good performance of mortgages, the growth in lending to individual customers and the disposal of some non-strategic assets from the companies’ portfolio.

 

Brazil’s NPL ratio hardly changed in the quarter, and its coverage reached 110% (93% in December 2017).

 

Mexico’s NPL ratio was stable in the first quarter and coverage stood at 114% (98% in December 2017).

 

Chile’s NPL ratio increased a little in the first quarter because of the SME portfolio. Coverage was 61% (58% in December 2017).

 

Argentina’s NPL ratio rose slightly in the quarter and coverage increased sharply, to above 120% (100% in December 2017).

 

In the US, the NPL ratio rose a little in the first quarter, and coverage remained at around 170%.

CREDIT RISK MANAGEMENT

 

        

     EUR million

                                   
      Mar-18      Mar-17      % Chg.      Dec-17  

Non-performing loans

     37,408        32,158        16.3        37,596  

NPL ratio (%)

     4.02        3.74                 4.08  

Loan-loss allowances

     26,173        24,002        9.0        24,529  

For impaired assets

     16,693        14,636        14.1        16,459  

For other assets

     9,480        9,366        1.2        8,070  

Coverage ratio (%)

     70.0        74.6                 65.2  

Cost of credit (%)

     1.04        1.17                 1.07  

CREDIT RISK MANAGEMENT. MARCH 2018

 

  

     %

                                   
     NPL      Change (bps)      Coverage  
      ratio      QoQ      YoY      ratio  

Spain

     6.27        (5)        105        51.1  

Spain’s RE activity

     95.82        529        266        41.1  

Consumer Finance

     2.48        (2)        (14)        107.2  

Poland

     4.77        20        (43)        72.0  

Portugal

     8.29        78        (18)        53.9  

United Kingdom

     1.17        (16)        (14)        34.6  

Brazil

     5.26        (3)        (10)        110.4  

Mexico

     2.68        (1)        (9)        113.5  

Chile

     5.00        4        7        61.0  

Argentina

     2.54        4        72        121.3  

USA

     2.86        7        43        169.1  

 

 

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NON-PERFORMING LOANS BY QUARTER

              

    EUR million

                                            
     

 

Q1’17

     Q2’17      Q3’17      Q4’17      Q1’18  

Balance at beginning of period

     33,643        32,158        50,714        39,442        37,596  

Net additions

     1,583        2,255        2,499        1,933        2,340  

Increase in scope of consolidation

     18        20,969        (10,954)                

Exchange rate differences and other

     536        (854)        (150)        (358)        361  

Write-offs

     (3,623)        (3,813)        (2,667)        (3,420)        (2,890)  

Balance at period-end

     32,158                50,714                39,442                37,596                    37,407  

LOGO Structural exchange rate risk

Santander has a core capital ratio coverage level of around 100% in order to protect itself from exchange rate movements.

 

LOGO Market risk

 

The risk of trading activity in the first quarter of global corporate banking, measured in daily VaR terms of 99%, fluctuated between EUR 16.6 million and EUR 9.1 million. These figures are low compared to the size of the Group’s balance sheet and activity.

 

The average VaR was slightly higher in the second part of the quarter due to market volatility, increasing the exposure to interest rate risk temporarily and always within the established limits.

 

In addition, there are other positions classified for accounting purposes as trading. The total VaR of trading of this accounting perimeter at the end of March was EUR 13.0 million.

 

LOGO

 

 

TRADING PORTFOLIOS*. VaR by geographic region

    

     EUR million

                          
     2018      2017  
First quarter    Average      Latest      Average  
        
        

Total

     11.4        12.6        23.9  

Europe

     6.3        8.6        8.0  

USA and Asia

     1.6        1.7        2.6  

Latin America

     9.4        11.2        20.4  

Global activities

     0.6        1.1        0.6  

(*) Activity performance in Global Corporate Banking financial markets

 

TRADING PORTFOLIOS*. VaR by market factor

    

     EUR million

                                   
First quarter    Min.          Avg.          Max.          Last  

VaR total

     9.1        11.4        16.6        12.6  

Diversification effect

     (6.7)        (10.8)        (18.7)        (10.1)  

Interest rate VaR

     8.8        11.4        15.5        8.8  

Equity VaR

     1.0        2.6        4.4        4.4  

FX VaR

     1.6        3.9        7.3        5.4  

Credit spreads VaR

     2.2        4.2        7.6        4.0  

Commodities VaR

                           

(*) Activity performance in Global Corporate Banking financial markets

NOTE: In the portfolios of Latin America, United States and Asia, the VaR corresponding to the credit spreads factor which is not sovereign risk, is not relevant and it is included in the interest rate factor

 

 

Financial Report 2018     LOGO     19


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JANUARY - MARCH

Consolidated financial report

 

 

REAL ESTATE ACTIVITY IN SPAIN

 

As announced after the acquisition of Banco Popular, and in order to reduce Grupo Santander’s unproductive assets to immaterial levels, on 8 August Banco Popular formalised agreements with the Blackstone fund for the acquisition by the fund of 51% of Banco Popular’s real estate business and thus control over it. This business consists of the foreclosed real estate portfolio, non-performing loans emanating from the real estate sector and other assets related to Banco Popular’s activity and that of its subsidiaries.

 

As envisaged, the transaction was closed in the first quarter of 2018, once the corresponding authorisations were obtained. This enables Santander to focus on Popular’s integration and limits uncertainties on possible additional losses related to the real estate exposure.

 

The closing of the transaction involves the creation of a company controlled by the Blackstone fund, in which Santander has a 49% stake, to which Banco Popular transferred the business constituted by the assets stated and 100% of the share capital of Aliseda.

 

The operation does not involve for Banco Popular and Banco Santander any significant impact on the P&L. The positive impact on Grupo Santander’s fully loaded CET1 ratio was 10 bps.

 

Following this operation, the Spain Real Estate Activity unit’s net exposure stands at EUR 5,200 million (coverage of 50%). This comprises real estate assets for a net value of EUR 4,000 million (coverage of 51%) and real estate loans of EUR 1,200 million (coverage of 43%).

 

 

LOGO

 

EUR million    Net value  

Real estate assets

     4.0  

- Foreclosed

     2.8  

- Rentals

     1.2  

Non-performing real estate loans

     1.2  

Assets + non-performing real estate

     5.2  
 

 

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Table of Contents

JANUARY - MARCH  

Business information  

 

 

DESCRIPTION OF BUSINESS

In 2018 Grupo Santander maintained the same general criteria applied in 2017, as well as the business segments, with the following exceptions:

 

 

Banco Popular’s financial results and balance sheet have been allocated to the corresponding geographic areas. In 2017, starting from the integration date, Banco Popular was reported separately. The main affected areas are: Spain, Portugal and Real Estate Activity in Spain.

 

 

The Wealth Management unit, created at the end of 2017, will be reported independently as a global business. This unit was previously included in Retail Banking. This change has no impact on the geographic business.

 

 

Annual adjustment of the Global Customer Relationship Model’s perimeter, between Retail Banking and Global Corporate Banking, with no impact on the geographic business.

These changes have no impact on the Group’s figures. However, for comparative purposes, the figures of previous periods have been restated including changes in the affected geographic and global businesses.

Moreover, the balance sheets have been adjusted to the new IFRS 9 regulation. Since retroactive application of this rule is not mandatory, certain lines of the 2018 balance sheet are not comparable with previously reported periods. For comparative purposes, and given the scant significance of portfolio reclassifications and their nomenclature changes, the 2017 accounts have been reorganised in accordance with their purpose and valuation method.

The financial statements of each business unit have been drawn up by aggregating the Group’s basic operating units. The information relates to both the accounting data of the units integrated in each segment, as well as that provided by the management information systems. In all cases, the same general principles as those used in the Group are applied.

The operating business areas are structured into two levels:

 

LOGO

Geographic businesses. The operating units are segmented by geographical areas. This coincides with the Group’s first level of management and reflects Santander’s positioning in the world’s three main currency areas (euro, sterling and dollar). The segments reported on are:

 

 

Continental Europe. This covers all businesses in the area. Detailed financial information is provided on Spain, Portugal, Poland and Santander Consumer Finance (which incorporates all the region’s business, including the three countries mentioned herewith).

 

 

United Kingdom. This includes the businesses developed by the Group’s various units and branches in the country.

 

 

Latin America. This embraces all the Group’s financial activities conducted via its banks and subsidiaries in the region. The financial statements of Brazil, Mexico, Chile and Argentina are set out.

 

 

United States. Includes the holding Santander Holdings USA (SHUSA) and its subsidiaries Santander Bank, Banco Santander Puerto Rico, Santander Consumer USA, Banco Santander International, Santander Investment Securities and the New York branch.

 

LOGO

Global businesses. The activity of the operating units is distributed by the type of business: Retail Banking, Santander Global Corporate Banking, Wealth Management and Spain Real Estate Activity.

 

 

Retail Banking. This covers all customer banking businesses, including consumer finance, except those of corporate banking, which are managed through the SGCB, and asset management and private banking, which are managed by Wealth Management. The results of the hedging positions in each country are also included, conducted within the sphere of each one’s Assets and Liabilities Committee.

 

 

Santander Global Corporate Banking (SGCB). This business reflects the revenues from global corporate banking, investment banking and markets worldwide including treasuries managed globally (always after the appropriate distribution with Retail Banking customers), as well as equities business.

 

 

Wealth management. Includes the asset management business (Santander Asset Management), the new corporate unit of Private Banking and International Private Banking in Miami and Switzerland.

In addition to these operating units, which report by geographic area and by businesses, the Group continues to maintain the area of Corporate Centre. This area incorporates the centralised activities relating to equity stakes in financial companies, financial management of the structural exchange rate position, assumed within the sphere of the Group’s Assets and Liabilities Committee, as well as management of liquidity and of shareholders’ equity via issuances.

As the Group’s holding entity, this area manages all capital and reserves and allocations of capital and liquidity with the rest of businesses. It also incorporates amortisation of goodwill but not the costs related to the Group’s central services (charged to the areas), except for corporate and institutional expenses related to the Group’s functioning.

 

The figures of the Group’s various units have been drawn up in accordance with these criteria, and so do not coincide individually with those published by each unit.

 

Financial Report 2018     LOGO     21


Table of Contents

JANUARY - MARCH

Business information

 

 

NET OPERATING INCOME                  QoQ             YoY  
    EUR million    Q1’18              %      % excl. FX              %      % excl. FX  

  Continental Europe

     1,915                 16.5        16.3                 13.0        13.3  

  o/w: Spain

     918                 41.9        41.9                 23.9        23.9  

Santander Consumer Finance

     631                 0.9        0.9                 2.4        3.4  

Poland

     179                 (18.0)        (19.0)                 2.3        (1.0)  

Portugal

     183                 11.9        11.9                 17.8        17.8  

  United Kingdom

     586                 (6.0)        (6.6)                 (17.4)        (15.1)  

  Latin America

     3,391                 0.6        5.2                 (3.2)        13.2  

  o/w: Brazil

     2,280                 2.6        7.3                 (5.1)        13.1  

Mexico

     491                 1.3        4.5                 (2.7)        3.9  

Chile

     382                 (0.0)        (0.7)                 0.2        6.2  

Argentina

     159                 (22.4)        (7.2)                 (13.9)        24.9  

  USA

     843                 2.3        6.3                 (19.1)        (6.6)  

  Operating areas

     6,734                 4.2        7.1                 (3.1)        7.3  

  Corporate Centre

     (348)           (3.1)        (3.1)           (24.5)        (24.5)  

  Total Group

     6,387                 4.7        7.7                 (1.5)        9.8  
ATTRIBUTABLE PROFIT TO THE GROUP                  QoQ             YoY  
    EUR million    Q1’18              %      % excl. FX              %      % excl. FX  

  Continental Europe

     931                 14.4        14.3                 20.3        21.0  

  o/w: Spain

     455                 37.6        37.6                 25.7        25.7  

Santander Consumer Finance

     323                 3.7        3.7                 2.7        4.0  

Poland

     63                 (22.3)        (23.3)                 6.3        2.8  

Portugal

     127                 6.3        6.3                 1.1        1.1  

  United Kingdom

     320                 7.7        6.8                 (23.2)        (21.1)  

  Latin America

     1,099                 (1.9)        2.9                 4.7        23.4  

  o/w: Brazil

     677                 5.5        10.7                 6.8        27.3  

Mexico

     175                 (2.0)        1.5                 6.9        14.1  

Chile

     151                 2.9        2.1                 2.2        8.4  

Argentina

     66                 (31.5)        (17.9)                 (38.5)        (10.9)  

  USA*

     125                 76.9        80.9                 31.6        51.9  

  Operating areas*

     2,475                 7.5        9.9                 6.0        15.2  

  Corporate Centre

     (421)                 11.5        11.5                 (10.0)        (10.0)  

  Total Group*

     2,054                 6.7        9.6                 10.0        22.2  

  Net capital gains and provisions

               (100.0)        (100.0)                   

  Total Group

     2,054                 33.2        37.2                 10.0        22.2  

 

  (*) In the units. underlying attributable profit (excluding net capital gains and provisions)

 

GROSS LOANS AND ADVANCES TO CUSTOMERS EXCL. REPOS                  QoQ             YoY  
    EUR million    Q1’18              %      % excl. FX              %      % excl. FX  

  Continental Europe

     383,048                 (0.3)        (0.3)                 26.5        26.9  

  o/w: Spain

     216,907                 (0.8)        (0.8)                 43.9        43.9  

Santander Consumer Finance

     92,142                 (0.3)        (0.5)                 5.9        6.7  

Poland

     23,161                 0.8        1.6                 5.7        5.3  

Portugal

     37,418                 (0.2)        (0.2)                 30.1        30.1  

  United Kingdom

     239,034                 1.4        (0.0)                 (1.5)        0.8  

  Latin America

     155,553                 1.4        2.7                 (4.9)        10.4  

  o/w: Brazil

     74,071                 (0.4)        2.7                 (8.8)        10.5  

Mexico

     28,693                 6.4        1.3                 (4.3)        7.6  

Chile

     38,995                 2.0        2.8                 (0.7)        3.9  

Argentina

     7,741                 1.8        11.5                 (6.8)        40.7  

  USA

     72,285                 (4.1)        (1.5)                 (15.9)        (3.0)  

  Operating areas

     849,920                 0.2        0.2                 6.9        12.6  

  Total Group

     856,197                 0.3        0.3                 7.0        12.7  
CUSTOMER FUNDS (CUSTOMER DEP. EX. REPOS + MUTUAL FUNDS)             QoQ             YoY  
    EUR million    Q1’18              %      % excl. FX              %      % excl. FX  

  Continental Europe

     424,606                 (0.2)        (0.1)                 29.2        29.3  

  o/w: Spain

     313,399                 (1.1)        (1.1)                 38.4        38.4  

Santander Consumer Finance

     36,849                 4.1        3.9                 3.3        4.0  

Poland

     28,109                 1.1        1.9                 6.6        6.2  

Portugal

     37,241                 3.1        3.1                 19.0        19.0  

  United Kingdom

     207,354                 (1.4)        (2.8)                 (2.7)        (0.5)  

  Latin America

     201,746                 3.5        5.0                 2.3        20.3  

  o/w: Brazil

     110,178                 3.0        6.1                 5.6        27.9  

Mexico

     38,095                 7.2        2.0                 (2.7)        9.5  

Chile

     33,885                 2.4        3.2                 (1.1)        3.5  

Argentina

     13,138                 2.2        12.0                 (6.8)        40.7  

  USA

     58,666                 (1.1)        1.6                 (18.3)        (5.9)  

  Operating areas

     892,372                 0.3        0.5                 10.1        16.4  

  Total Group

     892,588                 0.3        0.5                 10.0        16.3  

 

22     LOGO     Financial Report 2018


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JANUARY - MARCH  

Business information  

 

 

SPAIN

  

EUR 455 Mn

Attributable profit

 

Highlights

 

  

 

Santander and Popular launched the 1/2/3 Profesional account, their first joint offer, in order to capture more than 100,000 new customers

 

 

Launching of Santander One Pay Fx, a blockchain-based international payment service, which reduces the transfer time to one day

 

 

Good evolution of new lending spreads. Growth was spurred by private banking, SMEs, credit and consumer loans

 

 

Attributable profit was 26% higher year-on-year at EUR 455 million

 

Banco Popular’s integration process

 

 

In 2018, Santander Spain is carrying out the integration in line with the calendar. Integration of central services has already been completed. It will continue to work on legal integration and in the last part of 2018 we will be ready to take on the operational integration of Popular into Santander’s systems.

 

 

Santander made progress in managing Banco Popular’s alliances in order to recover strategic businesses and facilitate integration. The focus was on improving the customer experience. Of note was the sale of Popular’s 49% stake in WiZink to Varde while, simultaneously, recovering Popular’s cards business. We are also recovering the management of its ATMs.

Comercial activity

 

 

The 1|2|3 Profesional account, the first joint offer of Santander and Popular, was launched for the self-employed and micro companies.

 

 

In the companies segment, we extended the network of international business specialists in factoring, confirming, leasing and wholesale banking products to Popular’s network.

 

 

New protection insurance campaign. Santander is the only bank to offer a 100% digital service in mobile phones and online.

 

 

Santander is the only bank to have incorporated all its credit and debit cards to Apple Pay in all segments.

Business performance

 

 

Strong year-on-year growth in volumes, thanks to Popular’s integration. Positive evolution of loans to SMEs in the first quarter, falls in mortgage loans and in GCB, and seasonality of the commercial portfolio.

 

 

Decrease in deposits in the quarter, concentrated in one-off wholesale banking operations and outflow of the expensive institutional funds.

Results

Attributable profit of EUR 455 million, 26% more than in the first quarter of 2017. Evolution affected by Popular integration. Notable aspects:

 

 

Net interest income up 39%, with improved spreads. Fee income was 47% higher.

 

 

Higher operating expenses, affected by the integration of a business with worse efficiency levels.

 

 

Lower cost of credit with sharp improvement of the NPL ratio in recent quarters. Coverage was around 51%.

Attributable profit was 38% higher than the fourth quarter of 2017, due to the charge for the Deposit Guarantee Fund recorded in that period.

 

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Financial Report 2018     LOGO     23


Table of Contents

JANUARY - MARCH

Business information

 

 

SANTANDER CONSUMER FINANCE

   EUR 323 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

New lending increased 9% with rises in almost all countries

 

 

Results reflected higher gross income, cost control and a cost of credit still at low levels

 

 

Attributable profit up 4% year-on-year and high profitability (RoTE 16.6%)

 

 

In consumer finance launching of two core projects for business model transformation (e-commerce and digital integration with customers). Expected roll out of more than 30 customer journeys in 10 units throughout the year

 

Commercial activity

 

 

The auto finance market stabilised and registered 0.7% year-on-year growth in car sales.

 

 

SCF’s growth still based on its solid business model: diversification by country, efficiency and risk and recovery systems that keep credit quality high.

 

 

Management continued to focus on boosting leadership in auto finance and reinforcing consumer finance by the continuous development of the value added proposition with the brand’s captive lenders and ultimate customers. All of it by strengthening digital channels.

 

 

SC Germany has launched a plan to integrate the retail networks. The plan is progressing as scheduled.

Business performance

 

 

New lending increased 9% year-on-year, driven by commercial agreements in various countries. Of note, Poland (+27%), France (+18%), Spain (+13%) and Italy (+11%).

 

 

Customer deposits have remained stable for several quarters at around EUR 37,000 million, something that sets Santander apart from its competitors.

 

 

Recourse to wholesale funding amounted to EUR 2,981 million. Customer deposits and medium- and long-term issues-securitisations covered 73% of net loans.

Results

Attributable profit of EUR 323 million, 4% higher than in the first quarter of 2017:

 

 

Gross income increased largely backed by net interest income (lower funding costs and larger volumes).

 

 

The efficiency ratio of 44.6% was 30 bps better year-on-year.

 

 

The cost of credit remained low (0.36%), confirming the exceptional performance of portfolios. The increase in provisions over the first quarter of 2017 was due to portfolio sales and release of provisions in 2017.

 

 

The NPL ratio was 2.48%, 14 bps lower year-on-year.

 

 

Notable profit generation in Germany (EUR 77 million), Spain (EUR 68 million) and the Nordic countries (EUR 56 million).

 

 

New lending remained stable over the fourth quarter of 2017 and attributable profit increased 4%, with good performance of both, net interest income and fee income.

 

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Business information  

 

 

POLAND

   EUR 63 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

Acceleration in volumes across all segments in both lending and deposits

 

 

Santander is the reference bank in Poland in mobile phone and online banking, ranked as best bank in Poland by Bankier.pl for the second year running

 

 

Priority given to management of commercial revenue (+9%) and costs (+2%) in a low interest rate environment. Comparison with first quarter 2017 affected by fewer portfolio sales and the change in the Resolution Fund payment schedule

 

Commercial activity

 

 

The Bank’s main goal is to become the bank of first choice for its customers, responding to and anticipating their expectations and needs.

 

 

In Retail Banking, strong growth in consumer credit, mortgages in local currency and mutual funds. New car insurance products were launched in March that are available via a mobile phone app, the Multichannel Contact Centre or the Bank’s website.

 

 

In the segment for SMEs, and as the leading bank in this market, Trusted Profile was launched in December 2017. This enables companies to manage incidents with public administrations remotely through verification via our eBanking platform.

 

 

In digital channels, Bank Zachodni WBK continues to be the reference in this market. In March 2018 Bankier.pl awarded it its prize as the best bank in Poland in mobile phone apps.

 

 

BZ WBK is the first bank in Poland to launch Garmin Pay, an app that enables the user to make payments using the Garmin smartwatch connected to a MasterCard card. In addition, we introduced face recognition technology for our corporate clients, via iBiznes24 mobile.

Business performance

 

 

Lending rose 5% year-on-year, driven by all segments: individuals (+5%), SMEs (+9%), companies (+11%) and GCB (+4%). By product: cards (+5%); consumer loans (+9%). Mortgages increased 5%, (those in local currency rose 16%).

 

 

Customer funds rose 6%. Deposits grew 5%, due to the strategy to grow demand deposits (+10%) and reduce time deposits (-5%). Mutual funds increased 16%.

Results

Attributable profit of EUR 63 million in the first quarter, 3% more that in the same period of 2017, as a result of:

 

 

Lower gains on financial transactions (-77%) due to fewer portfolio sales and the timing change of Resolution Fund payments, as the 2018 payments were charged in full in the first quarter of 2018.

 

 

On the other hand, there was strong growth in net interest income (+10%) and in fee income (+8%), control of costs and the cost of credit. Lower NPL ratio (4.8% from 5.2% in the first quarter of 2017).

Stable net interest income and lower expenses over the fourth quarter of 2017. Attributable profit was affected by the contribution to the Resolution Fund and the lower gains on financial transactions.

 

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Financial Report 2018     LOGO     25


Table of Contents

JANUARY - MARCH

Business information

 

 

PORTUGAL

   EUR 127 Mn

Highlights

  

Attributable profit

 

 

Following the acquisition of Banco Popular Portugal, Santander Totta is the country’s largest private sector bank by assets and domestic loans. It also now has a stronger position in the corporate market, particularly in SMEs

 

 

The 1/2/3 World programme continues to be the main driver of loyalty, while continuing the digital transformation, with various advances in the app, which enables sales to be increased via digital channels

 

 

Attributable profit of EUR 127 million, 1% higher than the first quarter of 2017, affected by fewer portfolio sales and a higher tax rate. Profit before tax increased 10%

 

Commercial activity

 

 

Popular began to be integrated in January, with a change of image in all branches to Santander Totta and the inclusion of employees in the Bank’s structure.

 

 

As for the 1/2/3 World programme, it remains an important vehicle for increasing the number of customers and boosting loyalty. Santander Totta had 712,000 loyal customers at the end of the first quarter.

 

 

The launch of new digital platforms increased the proportion of sales via digital channels, enabling the cost per operation to be reduced. Some examples: CrediSimples, for contracting funds and retirement savings plans in the app, management of cards (blocking services), companies’ app and e-broker. The number of digital customers at the end of March stood at 653,000.

Business performance

 

 

Year-on-year business and results comparisons are impacted by Popular’s incorporation.

 

 

Following this, loans were 30% higher at EUR 37,418 million and our position in the corporate market was stronger (loans to companies accounted for 46% of the total, up from 40% in the first quarter of 2017). Growth in new lending to companies and mortgages continued to be higher than the market’s, and this produced gains in market share.

 

 

Customer funds increased 19% year-on-year to EUR 37,241 million.

Results

Attributable profit rose 1% year-on-year to EUR 127 million, affected by fewer portfolio sales and a higher tax rate. Profit before tax increased 10%.

 

 

Gross income was 16% higher driven by commercial revenue (+22%), as gains on financial transactions declined.

 

 

Operating expenses rose 14%, reflected in the 18% increase in net operating income.

 

 

The efficiency ratio was 46%, one percentage point better than the first quarter of 2017.

 

 

Provisions amounted to EUR 8 million, compared to a release in the first quarter of 2017. The NPL ratio was 8.29% (8.47% a year ago) and coverage, 54%.

Profit was 6% higher than in the fourth quarter of 2017.

 

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UNITED KINGDOM

   EUR 320 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

We continue to invest in strategic projects in order to improve our customer experience and operational efficiency

 

 

In a competitive market, strong growth in mortgages, backed by the pricing policy, customer retention and service

 

 

Attributable profit impacted by investments in regulatory, strategic and digital transformation projects, and higher provisions for single cases

 

Commercial activity

Solid performance of Santander UK despite the uncertain macro and highly competitive environment in the UK:

 

 

We continue to leverage the strength of our retail franchise: 1|2|3 World customers increased to 5.4 million.

 

 

We continue to enhance our digital proposition, gaining an average of 1,100 new active mobile users per day. Two million customers exclusively use our mobile app in their transactions with us and over 50% of mortgage retentions and credit card openings were made through digital channels in the quarter.

 

 

Loyal SME and corporate customers increased YoY, backed by the improvement of the digital and international offering for our business banking customers.

 

 

The implementation of our ring-fence structure is progressing according to plan and we are on track to comply with ring-fencing legislation before the 1 January 2019 deadline.

Business performance

 

 

Customer lending increased slightly. Residential mortgage net lending was GBP 1.9 billion, with management pricing actions and a focus on customer retention (78% of mortgages were retained at the end of their incentive period).

 

 

Lending to UK companies was down GBP 100 million, with solid growth to trading businesses offset by reduction in Commercial Real Estate lending.

 

 

In customer funds, there was a strategic increase in demand deposits (+3%) at the expense of time deposits. Mutual funds increased 1%.

Results

First quarter attributable profit was EUR 320 million, 21% less than the first quarter of 2017, due to:

 

 

Decreased revenue driven by pressure on the asset side and lower gains on financial transactions.

 

 

Higher investments in regulatory, strategic and digital transformation projects.

 

 

Increased provisions for two single cases in GCB. Credit quality remained strong. The NPL ratio improved to 1.17% and the cost of credit is only 10 bps.

Compared to the fourth quarter of 2017, attributable profit increased 7%. The continued pressure on asset and SVR margins was offset by higher gains on financial transactions and lower provisions.

 

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BRAZIL

   EUR 677 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

We remain focused on profitability, with the main priority of improving customer satisfaction and experience

 

 

The progress in strategic initiatives is reflected in the growth in loyal and digital customers

 

 

Good performance of loans to individuals and consumer finance. Of note on the funding side was the growth in time deposits and in mutual funds

 

 

Attributable profit rose 27%, driven by net interest income and fee income

 

Commercial activity

We continued to progress in our strategic initiatives. Of note in the first quarter:

 

 

In cards, revenue still grew at double-digit rates (+25% year-on-year). The Santander Way app introduced an innovation by making available to single-product customers (those who only have cards) the option to contract personal loans.

 

 

In consumer finance, we launched Cockpit, an innovative platform that substantially improves the experience of buyers, sellers and brokers in the buying and selling of cars, integrating solutions of WebMotors and Santander Financiamientos. Our market share in February in auto finance reached 23.6% (+281 bps year-on-year).

 

 

A year ago we launched Net Promoter Score, methodology that measures customer satisfaction. Year-on-year, there was an improvement of 5 p.p.

 

 

All these measures produced a continuous increase in loyal and digital customers.

Business performance

 

 

Loans continued to grow strongly (+11% year-on-year), with gains in market share. Of note was the 21% rise in loans to individuals, 26% in consumer finance and 11% in SMEs. The only fall was to large companies (-3%).

 

 

Funds increased 28% year-on-year, mainly time deposits (+67%) and mutual funds 12%), which offset the fall in letras financieras.

Results

Attributable profit of EUR 677 million, 27% more year-on-year. Of note:

 

 

Net interest income rose 17%, as the positive effect of the greater weight of consumer finance exceeded the fall from liability margins.

 

 

Brisk growth in fee income (+17%), due to greater loyalty and transactions. Of note was that from cards (+20%), current accounts (+16%), cash management (+15%) and foreign trade (+51%).

 

 

Operating expenses increased 6% (2% excluding inflation). The efficiency ratio improved 1.5 p.p. to below 34%.

 

 

Year-on-year improvement in the cost of credit (4.35% from 4.84% in March 2017), the NPL ratio (5.26% from 5.36%) and coverage (110% from 98%).

Attributable profit was 11% more than the fourth quarter, driven by commercial revenue and lower costs.

 

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MEXICO

   EUR 175 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

Strategy focused on commercial transformation, multi channel innovation, digitalisation, loyalty and attracting new customers

 

 

Faster growth in lending, notably to companies (+16%), SMEs (+7%) and payroll loans (+14%)

 

 

The campaigns to attract new customers are reflected in growth in time deposits and mutual funds

 

 

Attributable profit was 14% higher, driven by the good performance of net interest income, fee income and loan-loss provisions

 

Commercial activity

The commercial strategy kept up its goals of boosting use of digital channels, loyalty and attracting new customers.

 

 

The Santander Plus programme has so far attracted more than 3.5 million customers, 53% of whom are new.

 

 

As regards SMEs, we ran a campaign with one of the main self-service chains to attract their suppliers and increase their loyalty.

 

 

We continued to develop our digital proposal with the new Súper Móvil offer as a sales channel for pre-approved loans.

 

 

We launched the Movimiento Santander programme to be the best bank based on eight pillars: customers and value proposal, physical distribution, digital channels, digitalisation and processes, simplification and operational excellence, new perimeter, synergy between banks and talent, leadership and culture of service.

 

 

In insurance, we launched the 10 x 10 promotion for Autocompara (+40% in policies sold).

 

 

The Select Me offer, which seeks to help women in their professional development, continued. So far more than 6,000 packets have been drawn up.

Business performance

 

 

Lending grew 8% with rises in all segments: individuals (+5%), SMEs (+7%), companies (+16%) and corporates (+3%). Of note in lending to individuals was consumer credit (+8%), cards (+6%), payrolls (+14%) and mortgages (+4%). All of it without losing sight of profitability.

 

 

Customer funds increased 9%. Deposits rose 10%, underpinned by time deposits (+23%) and mutual funds (+9%).

Results

Attributable profit of EUR 175 million was 14% higher than in the first quarter of 2017, as follows:

 

 

Net interest income rose 11%, driven by higher interest rates and growth in loans and deposits. Fee income grew 11%, mainly from cards, securities and mutual funds.

 

 

Operating expenses were up 14% due to new commercial projects to attract and make loyal customers and ongoing investments.

 

 

Loan-loss provisions dropped 8% and the cost of credit fell below 3%.

Attributable profit was 1% more than the fourth quarter, backed by the good evolution of commercial revenue, which more than offset lower gains on financial transactions and higher provisions (very low in the fourth quarter).

 

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CHILE

   EUR 151 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

Continued focus on commercial transformation and the branch network. The Santander Life offer, launched at the end of 2017, has been well received and is attracting new customers

 

 

Business growth with a faster pace in some segments. Loans and deposits rose 3% from December 2017

 

 

Attributable profit increased 8% year-on-year, mainly due to the good evolution of net interest income and fee income. The efficiency ratio improved to 40.3%

 

Commercial activity

Santander is the leading private sector bank in Chile in terms of assets and customers, with a marked retail focus (individuals and SMEs) and on transaction banking.

The Group’s strategy continued to focus on offering an attractive return in a stable, low risk country whose economy is growing faster.

 

 

We continued to transform the traditional network into a new branch model, with new openings of WorkCafés in the first quarter.

 

 

We launched Santander Life in the first quarter. This is a new way of relating to the community and to customers via products aimed at the mass consumer market. It is firmly backed by technological innovations, enabling the costs and risk of opening accounts to be reduced. So far, Santander Life has more than 15,000 customers (60% of which are new) and already accounts for virtually 30% of the selling of plans to individuals.

Business performance

 

 

Lending accelerated and rose 4% year-on-year. This occurred in individuals, notably in consumer credit (+4%) and mortgages (+6%) and in companies (+4%).

 

 

Customer funds reflected the greater commercial dynamism in the country, with a significant improvement in the mix of funds. Demand deposits grew 10% and time deposits 1%.

Results

Attributable profit was 8% higher than in the first quarter of 2017 at EUR 151 million. Of note were:

 

 

Gross income rose underpinned by net interest income which increased 7%, growth in volumes and a better mix of funds. Fee income rose 9%, spurred by that from transaction banking, greater use of cards and mutual funds.

 

 

Operating expenses grew less than gross income and allowed the efficiency ratio to improve 60 bps year-on-year to 40.3%.

 

 

The cost of credit continued to improve, and the NPL ratio was stable at around 5% and coverage rose to 61%

Attributable profit was 2% more than the fourth quarter of 2017, thanks to higher fee income.

 

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ARGENTINA

   EUR 66 Mn

Highlights (changes in constant euros)

  

Attributable profit

 

 

Santander consolidated itself as the leading private sector bank in Argentina by loans and savings

 

 

The business focus was on Santander Select and SMEs Advance, taking advantage of the growth in intermediation and becoming a digital bank

 

 

Attributable profit was lower due to higher costs related to the incorporation of Citibank’s business and increased provisions, partly because of larger volumes and partly due to the release of provisions in 2017

 

 

 

Commercial activity

Citibank’s incorporation, together with organic growth, made Santander Río the leading private sector bank by loans and deposits.

We continued to make progress in the digitalisation and transformation strategy:

 

 

We launched the new Online Banking individuos, which offers a more innovative and personalised digital experience for individual customers.

 

 

The SuperClub points programme platform was improved enabling users to enjoy a more personalised navigation and with a simple exchange.

 

 

The penetration of Santander Río Mobile reached 31% of active customers and 67% of digital ones, putting the Bank as Best in Class in the sector.

 

 

All these measures led to a 19% rise in loyal customers year-on-year and 27% in digital ones. Some 95% of transactions and 66% of sales of products were conducted in digital channels.

Business performance

 

 

Lending and funds rose 41% year-on-year on a like-for-like basis, as Citibank’s retail banking was already consolidated in March 2017.

 

 

Of note was the growth in loans to SMEs and consumer credit, particularly in the new line of inflation-indexed UVA auto finance and UVA mortgages.

 

 

On the funding side, notable growth in mutual funds (+85%).

Results

Attributable profit was 11% lower year-on-year at EUR 66 million. The 2018 first quarter figures include the results of Citibank’s retail business:

 

 

The commercial strategy, the larger volumes and management of spreads produced a 40% rise in net interest income. Fee income rose 23%. Of note was that from maintaining accounts, securities, mutual funds, debt structuring and the buying and selling of foreign currency.

 

 

The growth in operating expenses reflects Citibank’s incorporation, as well as the impact of the new salary agreement and investments in transformation and technology.

 

 

Loan-loss provisions increased due to the larger volumes, provision releases in 2017 and a single case in GCB in the first quarter. Credit quality remained high, the NPL ratio was 2.54%, coverage 121% and the cost of credit 2.06%.

Attributable profit was lower than in the fourth quarter of 2017 because of higher costs and provisions.

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URUGUAY

Highlights (changes in constant euros)

 

 

The Group continued to be the leading private sector bank in the country, focused on growing in retail banking and improving efficiency and the quality of service

 

 

Attributable profit rose 33%, spurred by the good performance of net interest income and fee income

 

Commercial activity

 

 

Santander continued to focus on improving customer satisfaction and increasing loyalty. It took advantage in the first quarter of regional synergies with Santander Río and launched #banco de verano, which was widely accepted by customers.

 

 

We continued to advance in the digital transformation strategy and in modernising channels. The number of digital customers increased 44% to 191,000 (penetration of 52%, up from 42% in March 2017). Transactions via digital channels rose 40% year-on-year. Consumer finance companies increased placements via digital channels. At Creditel they already account for 28%.

 

 

Loans grew in target segments, products and currencies: +22% in consumer credit and cards and +4% in the national currency portfolio. Deposits remained virtually unchanged, despite the outflow of non-resident balances and the profitability strategy for funds.

Results

Attributable profit was 33% higher in the first quarter year-on-year at EUR 32 million.

 

 

Gross income rose 16%, driven by net interest income and to a lesser extent fee income. The efficiency ratio was 44.4%, 4.3 p.p. better than in the first quarter of 2017.

 

 

Despite the rise in provisions because of the entry into force of IFRS 9 regulation and other impacts, the NPL ratio remained at a low level (2.72%), coverage was high (159%) and the cost of credit 2.35%.

Attributable profit was 46% higher than in the fourth quarter of 2017, due to the good performance of the main P&L lines: net interest income (+7%), fee income (+7%), operating expenses (-7%) and provisions (-17%).

PERU

Highlights (changes in constant euros)

 

 

The strategy remained focused on the corporate segment, the country’s large companies and the Group’s global clients.

 

 

The specialised auto finance company continued to increase its revenue at double-digit rates and gain market share.

 

 

Lending rose a little over March 2017 and deposits registered a slight fall.

 

 

Attributable profit was 9% higher year-on-year at EUR 8 million. Gross income grew 17% thanks to the good performance of net interest income, fee income and gains on financial transactions. The efficiency ratio remained excellent at 39%.

COLOMBIA

Highlights (changes in constant euros)

 

 

Activity in Colombia remained focused on GCB clients, large companies and companies, contributing solutions in treasury, hedging risks, foreign trade and confirming, developing investment banking products and supporting the country’s infrastructure plan. This offer is in the process of being expanded with a licence for Santander Securities Services Colombia, enabling custody services to be offered.

 

 

We launched a strategy to consolidate the auto financing business. This will enable Banco Santander to have the critical mass needed to consolidate its position in the auto financing services in Colombia.

 

 

Lending registered a slight fall year-on-year and deposits rose 30%, thanks to the good evolution of demand deposits.

 

 

The first quarter posted a profit of EUR 1 million. Of note was the good performance of net interest income.

 

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UNITED STATES

   EUR 125 Mn

Highlights (changes in constant euros)

 

   Attributable profit

 

Santander US’s 2018 strategy is focused on closing remaining regulatory issues, increasing profitability and optimising capital structure through organic growth and dividend payments

 

 

Santander Bank continues to focus on improving customer experience and product offering as well as increasing profitability through balance sheet optimisation and efficiency measures

 

 

Santander Consumer is prioritising the optimisation of profitability across prime, non-prime and leasing products in order to increase customer satisfaction and drive loyalty and origination growth

 

 

Attributable profit of EUR 125 million, 52% higher, with strong growth in SBNA and SC USA

 

 

Commercial activity

Santander US includes regional banking in the Northeast (Santander Bank), national auto finance lending (Santander Consumer USA), an international private banking unit in Miami, a broker dealer in New York, and retail banking in Puerto Rico.

 

 

Santander Bank’s objectives are to improve customer experience and product offerings across digital and physical channels and to drive growth in Retail Banking and GCB through investment in people, products and technology.

 

 

Santander Consumer USA launched partnerships with AutoGravity and AutoFi to provide finance offers through their mobile origination platforms.

 

 

Focus on integration of shared service infrastructure to generate efficiencies.

Business performance

 

 

Both customer deposits and loans decreased year-on-year, albeit at a slower pace. Deposits rose 2% in the quarter.

 

 

The performance of customer loans was due to reductions in GCB and SC USA.

 

 

The strategy to improve funding costs remains and is reflected in the outflow of wholesale and government deposits.

 

 

These measures are helping reduce Santander Bank’s gap with competitors in the yield on assets, cost of deposits and net interest income.

Results

Attributable profit in the first quarter was EUR 125 million, a 52% increase year-on-year with strong growth at both SBNA and SC USA.

 

 

Gross income fell, impacted by lower net interest income at SC USA due to lower volumes and tighter spreads. On the other hand, more gains from financial transactions and revenue from the sale of cars from the leasing fleet and higher net interest income at Santander Bank.

 

 

Operating expenses remained broadly flat, with reductions at SC USA offset by increases at SBNA and at the Holding company.

 

 

Provisions declined significantly (-18%) driven by a strong reduction at SC USA, due to better credit quality and lower volumes.

Strong rise of underlying attributable profit compared to the fourth quarter of 2017, backed by higher gross income (+3%), lower costs (-1%) and reduced provisions (-5%).

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CORPORATE CENTRE

   EUR -421 Mn

Highlights

 

   Attributable profit

 

The Corporate Centre’s objective is to enhance efficiency and contribute value-added to the operating units. It also develops functions related to financial and capital management

 

 

The net loss was 10% less year-on-year, mainly due to reduced hedging costs of exchange rates

 

 

Operating expenses remained stable, following the adoption of streamlining and simplification measures

 

Strategy and functions

The Corporate Centre contributes value to the Group in various ways:

 

 

It makes the Group’s governance more solid, through global control frameworks and supervision, and taking strategic decisions.

 

 

Fostering the exchange of best practices in management of costs and economies of scale. This enables us to be one of the most efficient banks in the sector.

 

 

By sharing the best commercial practices, launching global initiatives and driving digitalisation, the Corporate Centre contributes to the Group’s revenue growth.

It also develops functions related to financial and capital management, as follows:

 

 

Financial Management functions:

 

Structural management of liquidity risk associated with funding the Group’s recurring activity, stakes of a financial nature and management of net liquidity related to the needs of some business units.

 

This activity is carried out by diversifying the different funding sources (issuances and other), maintaining an adequate profile at each moment in volumes, maturities and costs. The price at which these operations are made with other Group units is the market rate (euribor or swap) plus the premium, which in the concept of liquidity, the Group supports by immobilising funds during the term of the operation.

 

Interest rate risk is also actively managed in order to soften the impact of interest rate changes on net interest income, conducted via derivatives of high credit quality, very liquid and low consumption of capital.

 

Strategic management of the exposure to exchange rates on equity and dynamic on the countervalue of the units’ results in euros for the next 12 months. Net investments in equity are currently covered by EUR 20,187 million (mainly Brazil, UK, Mexico, Chile, US, Poland and Norway) with different instruments (spot, forex, forwards).

 

 

Management of total capital and reserves: capital allocated to each of the units.

Results

First quarter loss of EUR 421 million, down from EUR 468 million in the first quarter of 2017. The improvement was mainly due to lower costs related to hedging of exchange rates.

In addition, net interest income was hit by the volume of issuances made under the funding plan in the second half of 2017 and the beginning of 2018, largely focused on eligible TLAC instruments, and the greater liquidity.

Operating expenses, on the other hand, remained virtually unchanged as a result of the streamlining and simplification measures that offset the investment in global projects aimed at the Group’s digital transformation.

 

CORPORATE CENTRE

              
     EUR million    Q1’18              Q4’17              % Chg.              Q1’17              % Chg.  

  Gross income

     (227)        (238)        (5.0)        (341)        (33.5)  

  Net operating income

     (348)        (359)        (3.1)        (460)        (24.5)  

  Underlying attributable profit to the Group

     (421)        (378)        11.5        (468)        (10.0)  

  Attributable profit to the Group

     (421)        (684)        (38.4)        (468)        (10.0)  
Detailed financial information on page 56                       

 

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RETAIL BANKING

   EUR 1,931 Mn

Highlights (changes in constant euros)

 

   Attributable profit

 

Continued focus on three main priorities: customer loyalty, digital transformation and operational excellence

 

 

The Group had 19 million loyal customers at the end of March and 27 million digital customers

 

 

Attributable profit was EUR 1,931 million, partly driven by the perimeter effect following Popular’s incorporation and the good performance of commercial revenue in Latin America

 

 

Commercial activity

Santander is immersed in a commercial transformation process that rests on three main pillars:

 

1.

Continuous improvement in the loyalty of our customers, thanks to measures such as:

 

 

The 1|2|3 strategy continues to be secured in most countries. Spain launched the 1/2/3 Profesional, the first joint commercial offer of Santander and Popular for the self-employed and micro-SMEs. In Mexico, Santander Plus already has more than 3.5 million customers.

 

 

We continued to differentiate Santander with new innovative products. For example, for the SME segment, Poland launched the Trusted Profile programme, which enables incidents with public administrations to be managed remotely. For the medium income segment, Chile continued to promote Santander Life. Brazil launched Cockpit, an innovative platform for buying and selling cars.

 

 

Thanks to these measures, loyal customers increased 22% year-on-year.

 

2.

Promote the digital transformation of our channels, products and services. In order to do this it has:

 

 

In digital platforms, Portugal included contracting pension funds and savings plans in their app, Brazil introduced an innovation in Santander Way by making available to single-product customers the contracting of personal loans. Argentina launched Online Banking individuos for a better digital experience.

 

 

As regards payments via mobile phone and other channels, we launched Santander One Pay FX, making Santander the first bank to offer a blockchain-based international payment service to retail customers in Spain, Brazil, UK and Poland simultaneously. Mexico launched Súper Móvil, a sales channel for pre-approved loans. In Poland, Garmin Pay, a new form of payment using the Garmin smartwatch, was launched. In SC USA we reached agreement with AutoGravity y AutoFi to enable product offering on mobile platforms.

 

 

All these measures led to an 24% rise in digital customers.

 

3.

Improve customer satisfaction and experience. In order to achieve this, we continued to put into effect measures such as the Movimiento Santander in Mexico in order to become the best bank for customers. In Spain, the Santander Contact Centre was recognised for the third year running as the Best Bank in Quality of Service.

Results (in constant euros)

Attributable profit was EUR 1,931 million, 22% more than in the first quarter of 2017, partly driven by the perimeter effect from Popular’s incorporation and the good dynamics of commercial revenue.

Attributable profit rose 3% over the fourth quarter of 2017.

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GLOBAL CORPORATE BANKING

   EUR 483 Mn

Highlights (changes in constant euros)

 

   Attributable profit

 

Santander is the leader in Latin America and Europe, with reference positions in Export & Agency Finance, debt capital markets and structured financing

 

 

We continued to advance in our mission to help our global customers in their capital issuances, providing them with financing solutions and transaction services. We also continued to adapt our offer of products to the Bank’s digital transformation

 

 

Attributable profit was 9% less at EUR 483 million due to lower gains on financial transactions (exceptionally high in the first quarter of 2017). Profit was 16% above last year’s quarterly average

 

 

Commercial activity and business performance

 

 

Cash Management: During the first quarter we continued to deepen the relationship with our clients, which led to mandates via our local capacities as well as via our regional platform Santander Cash Nexus.

 

 

Export & Agency Finance: Santander held its leadership position in the ECAs market, closing some of the quarter’s main operations in countries as diverse as Dubai (Dubai metro) and Peru (Talara refinery).

 

 

Trade & Working Capital Solutions: Significant growth in supply chain finance products, both receivables as well as international confirming solutions, particularly in Latin America.

 

 

Debt capital markets: Of note in Latin America was our participation in euro sovereign bond issuances in Mexico and Chile, as well as in Europe with corporate issuances such as those of Orange and Prosegur, among others. In the US, we participated as active bookrunner in the issuance of IBM Credit LLC and in Asia Santander’s first role as active bookrunner in ChemChina’s issuance.

 

 

Syndicated corporate loans: Santander continued to play a significant role. Of note were the acquisition operations of Gemalto by Thales, Westfield by Unibail and Ladbrokes by GVC, as well as the restructuring of Enel Green Power’s assets in Chile.

 

 

Structured financing: Among the main operations was the financing provided to the CVC fund to acquire Repsol’s 20% stake in Gas Natural, the placing of Q-Energy’s project bond and the financing of Puerto de Pisco.

 

 

Global Markets: Stable year-on-year evolution. On a linear comparison, double-digit growth in sales, with a good corporate segment performance, as well as management of books, particularly in Spain, the UK and Brazil.

Results (in constant euros)

Attributable profit of EUR 483 million, 9% less year-on-year, due to lower gains on financial transactions, which were exceptionally high in the first quarter of 2017. Profit was 16% above last year’s quarterly average.

 

 

Enhanced quality of revenue, spurred by value added businesses and fee income that offset lower use of the balance sheet.

 

 

Higher results from Global Debt Financing, particularly Corporate Finance and Debt capital markets.

 

 

Operating expenses grew because of ongoing transformation projects, but provisions were significantly lower in Spain, Brazil and Mexico.

 

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SANTANDER WEALTH MANAGEMENT

  

Asset Management and Private Banking

   EUR 126 Mn

 

Highlights (changes in constant euros)

 

   Attributable profit

 

New global business division created at the end of 2017

 

 

Santander Private Banking and Santander Asset Management continue to be references in private banking and asset management in Spain and Latin America

 

 

Total contribution (net profit + fee income) amounted to EUR 253 million, 16% more than that estimated for the first quarter of 2017

 

 

Assets under management amounted to EUR 335 billion (+4% YoY)

 

 

Commercial activity

 

 

Following its creation, the Wealth Management division launched a series of strategic initiatives, including:

 

 

In Private Banking: development of a global and connected proposal, taking advantage of our presence in more than 10 countries. Moreover, we are developing a proposition, leader in Europe and Latin America, for ultra-high-net-worth (UHNW) clients

 

 

Santander Asset Management (SAM) focused on improving and expanding its range of products. Of note were investment strategies in equities in Spain and Latin American fixed income such as:

 

  »

Santander Small Caps Spain was the largest equity fund in Spain and ended 2017 as the Spanish stock market’s most profitable fund (18% return on average in the last five years).

 

  »

Latin America Corporate Bond Fund has USD 1.3 billion under management and is recognised as the best of its class.

 

 

Digital transformation is a priority. We are working on a digital platform for Private Banking that includes artificial intelligence and robo-advisor tools, as well as a general improvement in SAM’s capacities.

Business performance

 

 

Total managed assets amounted to EUR 335 billion (+4% YoY), with rises in both Private Banking (+2%) as well as in SAM (+8%).

 

 

At SAM, diversified growth between Europe (+5%) and Latin America (+11%).

 

 

In Private Banking loans to customers rose 6%.

Results

Attributable profit in the first quarter was EUR 126 million, 26% more than in the first quarter of 2017, due to:

 

 

A 8% rise in net interest income and 66% in fee income, mainly due to an increase in managed volumes.

 

 

The increase in operating expenses was affected by investments in the UHNW project.

 

 

This increase in revenue and costs is due to the greater stake in Santander Asset Management.

If the total fee income generated by this business is added to net profit, the total contribution to the Group is EUR 253 million, 16% more than that estimated for the first quarter of 2017.

 

 

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Financial Report 2018     LOGO     37


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Corporate Governance

 

 

CORPORATE GOVERNANCE

A responsible bank has a solid governance model with well-defined functions; it manages risks and opportunities prudently and defines its long-term strategy watching out for the interests of all its stakeholders and society in general.

 

LOGO    LOGO    LOGO    LOGO
Balanced    Respect for    Maximum    At the forefront of best
composition of    shareholders’    transparency    corporate governance
the Board    rights    in remuneration    practices

 

 

Institutional information

 

  }

In order to foster shareholders’ informed participation at the 2018 AGM, when it was called we published on the Group’s website (www. santander.com) all the proposed agreements, the reports of managers and other legal documentation regarding the meeting, as well as the Group’s 2017 Annual Report, the reports of the auditing, appointment, remuneration and risk supervision, regulation and compliance committees and the sustainability report.

 

      

These reports recount the board’s main activities and those of its committees in 2017, including detailed information on the regulations and procedures on which the Bank’s corporate governance system is based.

 

 

Annual General Meeting

 

  }

The AGM was held on 23 March and was attended by 660,721 shareholders (those present and represented) holding 10,415,597,921 shares (quorum of 64.548% of the Bank’s share capital).

 

  }

The agreements submitted to a vote were approved on average by 97.61% of votes. The Bank’s management during 2017 was approved by 99.22% of votes.

 

  }

Directors’ remuneration policy for 2018, 2019 and 2020 was submitted to a binding vote and was approved by 94.22% of votes.

 

  }

Among the agreements adopted was the re-election of Mr. Carlos Fernández González, Ms. Homaira Akbari, Mrs. Sol Daurella Comadrán, Mr. Guillermo de la Dehesa Romero and Mr. Ignacio Benjumea Cabeza de Vaca, the first three as independent directors and the other two as non-executive directors who are neither proprietary nor independent. The ratification of the appointment of Mr. Ramiro Mato García-Ansorena as an independent director, initially appointed by co-option and the approval of the appointment of Mr. Álvaro Antonio Cardoso de Souza as an independent director, were also submitted to the meeting.

 

  }

Following these agreements, the board has 15 members, three of whom are executive directors and 12 non-executive. Of the latter, nine are independent and three are neither proprietary nor independent.

 

  }

The corporate website (www.santander.com) has full information on the agreements adopted.

 

 

Changes to the corporate by-laws and the board’s regulations

 

  }

The AGM held on 23 March agreed to modify some of the by-laws, with the main purpose of incorporating various technical improvements and changes in the board’s committees, as well as adjusting statutory regulations to the board’s current dimension, without losing an appropriate flexibility to guarantee its optimum configuration and reducing the thresholds of its composition to a minimum of 12 members and a maximum of 17. These changes are subject to obtaining the corresponding administrative authorisation from the European Central Bank and the subsequent drawing up of the notarially attested act and recording in the Mercantile Registry.

 

  }

At its meeting on 13 February, the board approved changes to their regulations, in order to adapt to the principles and recommendations contained in various guides of national and European supervisory bodies. These changes underscore the Group’s commitment to comply at all times with the highest standards of corporate governance and represent a further advance in strengthening its internal governance system.

 

  }

The corporate website (www.santander.com) has full information on the by-laws and the board’s regulations.

 

38     LOGO     Financial Report 2018


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Sustainability   

 

SUSTAINABILITY

We develop our activity in a responsible way, contributing the economic and social progress of the communities in which we operate, taking into account our impact on the environment and fostering stable relationships with our main stakeholders.

 

LOGO    LOGO    LOGO    LOGO
Presence in the socially    2.1 million people    183 million    ... of which EUR 129 million
responsible investment    helped in 2017    social investment    were invested in
indices       in communities    higher education

Grupo Santander continued to develop new measures within its corporate social responsibility commitment. The main ones in the quarter were:

 

 

Sustainable governance

 

}

Santander published on 16 February 2018 its 2017 Sustainability Report. The report, verified by PricewaterhouseCoopers, the Group’s auditing firm, is available on the Bank’s website.

 

}

In January 2018 Banco Santander conducted its annual review and approval of its sustainability policies: general policy, environmental management policy and climate change, policy toward volunteers and human rights, as well as the policies for various sectors: defence, energy and soft commodities, to which a new sector was added: mining and metallurgy. Moreover, extracts of the sectorial policies were published for the first time and are available on the corporate website.

 

}

The board at its meeting on 13 February 2018 modified its regulations and incorporated, among others, the regulation of a committee on responsible banking, sustainability and culture.

 

}

Santander, together with 15 other large banks, joined the UNEP FI initiative to develop a pilot project in order to implement the recommendations of the Task Force on Climate-related Financial Disclosure (TCFD). These banks are committed to developing analytical tools and specific indicators to assess and evaluate the possible effects of climate change.

 

 

Presence in sustainable indexes and investors

 

}

Banco Santander was again included in 2017 in the Dow Jones Sustainability Index (DJSI), where it has been present since 2000. It is ranked ninth in the world, second in Europe and first in Spain and achieved a bronze in the banking sector.

 

}

According to the Bloomberg Gender-Equality Index, Santander is a leader in diversity. In 2018 Banco Santander was at the top of the 104 companies that comprise the global diversity index.

 

 

Investment in communities

 

}

Santander invested EUR 183 million in 2017 in the communities in which it operates. The Bank, in cooperation with its employees and customers, helped more than 2.1 million people in 2017 through its community support programmes.

 

}

Santander is developing the world’s largest programme of scholarships of a private company. During 2017, it granted 39,069 scholarships and grants for university students and 5,793 scholarships for e-learning.

 

 

Environment and climate change

 

}

The goals of the 2016-2018 Efficiency Plan were met a year ahead of schedule. The Plan included measures to reduce the consumption of electricity in buildings (-9%), cut paper consumption (-4%) and greenhouse gas emissions (-9%). Energy consumption was 4.4% lower in 2017 than in 2016, CO2 emissions were down 12.9% and paper consumption 11.6%.

 

}

The first green bond by a retail bank in Poland, was issued by Bank Zachodni WBK. Moreover, this represents the first issuance of this kind for the Group. It was carried out via a 10-year subordinated bilateral financing of EUR 136 million with the International Financial Corporation (IFC), to finance energy efficiency and renewable energy projects.

 

Financial Report 2018     LOGO     39


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JANUARY - MARCH

The Share

 

THE SHARE

 

 

Shareholder remuneration

 

}

The third dividend in cash of EUR 0.06 per share charged to 2017’s earnings was paid in February.

 

}

The AGM approved payment of a fourth dividend in cash of EUR 0.06 as of 2 May, bringing the total shareholder remuneration to EUR 0.22 per share. The board announced its intention of raising the dividend per share charged to 2018’s earnings to EUR 0.23 per share, and will propose this at the 2019 AGM.

 

  

Note: Total dividends charged to 2018 earnings are subject to the board and, ultimately, to AGM approval.

 

 

Share price performance

 

}

Volatility increased in the markets during the first quarter following January’s bullish mood in an environment of confidence and the positive impact of the US tax reform. However, fears of a possible feeding through to inflation of the strength of economic activity, and that central bank interest rate hikes could come more quickly than envisaged, triggered a period of falls in stock markets accentuated by the uncertainty sparked by the US imposing tariffs on imports. Meanwhile, political risk softened in the face of the meeting scheduled for May between the leaders of the US and North Korea and the agreement in Berlin to form a coalition government.

 

}

In this context, the Santander share ended March at EUR 5.295, down 3.4% over the end of 2017 but below the 4.4% fall in the Ibex-35 benchmark index of the Madrid Stock Exchange and that of the DJ Stoxx Banks index (-5.9%) and the DJ Stoxx (-6.7%), but more than the MSCI World Banks (-1.6%).

 

}

Santander’s total return was 2.4% lower, though better than the Ibex-35 (-3.9%), the DJ Stoxx Banks (-4.9%), the DJ Stoxx (-5.8%) and the MSCI World Banks (-3.0%).

 

}

The share price as we went to press was EUR 5.508, up 4.0% in the month.

 

 

Capitalisation and trading

 

}

At the end of March Santander was the largest bank in the eurozone by market capitalisation (EUR 85,441 million) and the 12th in the world.

 

}

The share’s weighting in the DJ Stoxx 50 was 2.4%, 8.2% in the DJ Stoxx Banks and 16.7% in the Ibex-35.

 

}

A total of 5,316 million Santander shares were traded in the first quarter for an effective value of EUR 30,442 million, the largest amount among the shares that comprise the Eurostoxx. The liquidity ratio was 33%. The daily trading volume was 20.8 million shares for an effective value of EUR 119 million.

 

 

Shareholder base

 

}

The total number of Santander shareholders at 31 March was 4,108,798, of which 3,858,027 were European (77.5% of the capital stock) and 235,279 from the Americas (21.5%). Excluding the board of Grupo Santander, which represents 1.1% of the Bank’s capital stock, individuals hold 38.2% and institutional shareholders 60.7%.

 

 

THE SANTANDER SHARE. March 2018

 

  Shareholders and trading data        

  Shareholders (number)

     4,108,798  

  Shares (number)

     16,136,153,582  

  Average daily turnover (number of shares)

     84,373,215  

  Share liquidity (%)

     33  

  (Number of shares traded during the year / number of shares)

  
  Price movements during the year        

  Highest

     6.093  

  Lowest

     5.135  

  Last (29.03.18)

     5.295  

  Market capitalisation (millions) (29.03.18)

     85,441  
  Stock market indicators        

  Price / Tangible book value (X)

     1.29  

  P/E ratio (X)

     11.06  

  Yield* (%)

     3.91  

 

(*).- Data adjusted to capital increase of July 2017.

(**).- Total dividend for 2017 / Q1’18 average share price

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40     LOGO     Financial Report 2018


Table of Contents

    

 

LOGO

Financial information appendix

 

Financial Report 2018     LOGO     41


Table of Contents

JANUARY - MARCH

Appendix

 

 

NET FEE INCOME. CONSOLIDATED

              

    EUR million

                                            
      Q1’18          Q4’17          % Chg.          Q1’17          % Chg.  

Fees from services

     1,807        1,885        (4.1)        1,785        1.2  

Wealth management and marketing of customer funds

     944        855        10.4        848        11.4  

Securities and custody

     203        208        (2.4)        211        (3.7)  

Net fee income

     2,955        2,949        0.2        2,844        3.9  

OPERATING EXPENSES. CONSOLIDATED

              

    EUR million

                                            
      Q1’18      Q4’17      % Chg.      Q1’17      % Chg.  

Personnel expenses

     3,000        3,116        (3.7)        2,912        3.0  

General expenses

     2,151        2,151        0.0        2,002        7.4  

Information technology

     366        353        3.8        317        15.6  

Communications

     132        127        4.3        131        1.3  

Advertising

     150        211        (29.2)        169        (11.5)  

Buildings and premises

     477        435        9.7        449        6.2  

Printed and office material

     31        33        (8.3)        34        (8.7)  

Taxes (other than tax on profits)

     142        189        (24.6)        124        14.8  

Other expenses

     853        802        6.3        779        9.5  

Personnel and general expenses

     5,151        5,267        (2.2)        4,915        4.8  

Depreciation and amortisation

     613        694        (11.7)        629        (2.5)  

Operating expenses

     5,764        5,961        (3.3)        5,543        4.0  

 

OPERATING MEANS. CONSOLIDATED

                                                              
     Employees             Branches  
      Mar-18          Mar-17          Chg.                  Mar-18          Mar-17          Chg.  

Continental Europe

     67,153        56,910        10,243                 6,241        4,719        1,522  

o/w: Spain

     32,611        22,900        9,711                 4,481        2,881        1,600  

Santander Consumer Finance

     14,980        14,862        118                 509        568        (59)  

Poland

     11,514        11,909        (395)                 565        631        (66)  

Portugal

     7,018        6,232        786                 676        627        49  

United Kingdom

     26,229        25,954        275                 800        845        (45)  

Latin America

     89,527        85,919        3,608                 5,917        5,789        128  

o/w: Brazil

     47,375        46,420        955                 3,484        3,420        64  

Mexico

     18,586        17,580        1,006                 1,401        1,389        12  

Chile

     12,018        11,858        160                 429        416        13  

Argentina

     9,177        7,990        1,187                 482        455        27  

USA

     17,247        17,679        (432)                 679        764        (85)  

Operating areas

     200,156        186,462        13,694                 13,637        12,117        1,520  

Corporate Centre

     1,744        1,720        24                                      

Total Group

     201,900        188,182        13,718                 13,637        12,117        1,520  

 

NET LOAN-LOSS PROVISIONS. CONSOLIDATED

              

    EUR million

                                            
      Q1’18          Q4’17          % Chg.          Q1’17          % Chg.  

Non-performing loans

     2,617        2,540        3.0        2,873        (8.9)  

Country-risk

     11        (0)               4        184.2  

Recovery of written-off assets

     (345)        (359)        (3.7)        (478)        (27.7)  

Net loan-loss provisions

     2,282        2,181        4.6        2,400        (4.9)  

 

42     LOGO     Financial Report 2018


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Appendix  

 

 

LOANS AND ADVANCES TO CUSTOMERS. CONSOLIDATED

              

    EUR million

                                            
      Mar-18      Mar-17      Absolute
change
     %      Dec-17  

Commercial bills

     28,071        22,654        5,417        23.9        29,287  

Secured loans

     474,458        454,881        19,577        4.3        473,935  

Other term loans

     259,644        236,224        23,420        9.9        257,441  

Finance leases

     28,901        25,703        3,198        12.4        28,511  

Receivable on demand

     8,167        8,017        150        1.9        6,721  

Credit cards receivable

     20,990        21,306        (316)        (1.5)        21,809  

Impaired assets

     35,966        31,143        4,823        15.5        36,280  

Gross loans and advances to customers (excl. reverse repos)

         856,197            799,927            56,270                7.0            853,985  

Reverse repos

     25,780        18,866        6,914        36.6        18,864  

Gross loans and advances to customers

     881,977        818,793        63,184        7.7        872,848  

Loan-loss allowances

     25,349        23,481        1,868        8.0        23,934  

Loans and advances to customers

     856,628        795,312        61,316        7.7        848,914  

CUSTOMER FUNDS. CONSOLIDATED

              

    EUR million

                                            
      Mar-18      Mar-17      Absolute
change
     %      Dec-17  

Demand deposits

     525,817        478,629        47,188        9.9        525,072  

Time deposits

     198,955        176,798        22,157        12.5        199,650  

Mutual funds

     167,816        155,772        12,044        7.7        165,413  

Customer deposits excl. repos + Mutual funds

     892,588        811,198        81,389        10.0        890,135  

Pension funds

     16,046        11,344        4,703        41.5        16,166  

Managed portfolios

     26,286        25,208        1,078        4.3        26,393  

Subtotal

     934,920        847,750        87,170        10.3        932,694  

Repos

     42,568        50,359        (7,791)        (15.5)        53,009  

Group customer funds

     977,488        898,110        79,379        8.8        985,703  

ELIGIBLE CAPITAL (FULLY LOADED)

              

    EUR million

                                            
      Mar-18      Mar-17      Absolute
change
     %      Dec-17  

Capital stock and reserves

     116,450        105,043        11,407        10.9        111,362  

Attributable profit

     2,054        1,867        186        10.0        6,619  

Dividends

     (813)        (688)        (125)        18.1        (2,998)  

Other retained earnings

     (23,716)        (15,767)        (7,949)        50.4        (23,108)  

Minority interests

     7,304        7,158        146        2.0        7,228  

Goodwill and intangible assets

     (29,455)        (28,591)        (864)        3.0        (28,537)  

Other deductions

     (5,781)        (5,343)        (438)        8.2        (5,004)  

Core CET1

     66,043        63,680        2,363        3.7        65,563  

Preferred shares and other eligible T1

     8,884        5,745        3,139        54.6        7,730  

Tier 1

     74,926        69,424        5,502        7.9        73,293  

Generic funds and eligible T2 instruments

     11,696        14,771        (3,075)        (20.8)        14,295  

Eligible capital

     86,623        84,195        2,427        2.9        87,588  

Risk-weighted assets

     600,129        597,123        3,007        0.5        605,064  

    

                                            

CET1 capital ratio

     11.00        10.66        0.34                 10.84  

T1 capital ratio

     12.49        11.63        0.86                 12.11  

Total capital ratio

     14.43        14.10        0.33                 14.48  

 

Financial Report 2018     LOGO     43


Table of Contents

JANUARY - MARCH

Appendix

 

 

CONTINENTAL EUROPE

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     2,479                 (0.3)        (0.4)                 20.1        20.4  

Net fee income

     1,130                 0.0        (0.0)                 22.8        22.8  

Gains (losses) on financial transactions

     265                 77.9        78.3                 (11.0)        (10.4)  

Other operating income

     134                 441.0        440.6                 37.1        39.3  

Gross income

     4,008                 5.8        5.7                 18.6        18.9  

Operating expenses

     (2,093)                 (2.5)        (2.5)                 24.2        24.5  

General administrative expenses

     (1,911)                 (3.9)        (3.9)                 22.0        22.3  

Personnel

     (1,034)                 0.5        0.6                 27.2        27.5  

Other general administrative expenses

     (877)                 (8.7)        (8.7)                 16.4        16.6  

Depreciation and amortisation

     (182)                 15.7        15.7                 54.4        54.6  

Net operating income

     1,915                 16.5        16.3                 13.0        13.3  

Net loan-loss provisions

     (391)                 35.1        34.9                 48.9        49.1  

Other income

     (133)                 4.9        4.5                 (46.2)        (46.3)  

Underlying profit before tax

     1,392                 13.3        13.2                 17.4        17.8  

Tax on profit

     (368)                 17.4        17.2                 10.3        10.4  

Underlying profit from continuing operations

     1,024                 11.9        11.8                 20.2        20.7  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     1,024                 11.9        11.8                 20.2        20.7  

Minority interests

     93                 (7.8)        (8.3)                 19.0        17.4  

Underlying attributable profit to the Group

     931                 14.4        14.3                 20.3        21.0  

Net capital gains and provisions

               (100.0)        (100.0)                   

Attributable profit to the Group

     931                 14.4        14.3                 20.3        21.0  
Balance sheet                                                        

Loans and advances to customers

     379,476                 (0.2)        (0.1)                 27.2        27.7  

Cash. central banks and credit institutions

     120,641                 4.9        5.0                 31.9        32.8  

Debt securities

     95,418                 (4.3)        (4.3)                 21.1        21.3  

o/w: designated at fair value through equity

     65,454                 (9.8)        (9.7)                 20.8        21.1  

Other financial assets

     37,172                 (6.9)        (6.8)                 (1.2)        (1.1)  

Other assets

     36,439                 (16.1)        (16.0)                 50.5        51.8  

Total assets

     669,147                 (1.3)        (1.3)                 26.1        26.7  

Customer deposits

     351,160                 (0.4)        (0.3)                 28.4        28.7  

Central banks and credit institutions

     162,578                 1.7        1.8                 34.1        35.2  

Debt securities issued

     58,158                 (5.0)        (5.1)                 14.2        14.8  

Other financial liabilities

     43,250                 (5.8)        (5.8)                 1.1        1.1  

Other liabilities

     16,301                 (5.8)        (5.8)                 83.2        83.8  

Total liabilities

     631,446                 (0.8)        (0.8)                 27.0        27.5  

Total equity

     37,701                 (8.8)        (8.7)                 13.7        14.6  

Other managed and marketed customer funds

     102,976                 0.9        0.9                 33.1        33.3  

Mutual funds

     74,854                 1.1        1.2                 31.0        30.9  

Pension funds

     16,046                 (0.7)        (0.7)                 41.5        41.5  

Managed portfolios

     12,076                 1.3        1.5                 36.2        37.9  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     383,048                 (0.3)        (0.2)                 26.5        27.0  

Funds (customer deposits excl. repos + mutual funds)

     424,606                 (0.2)        (0.1)                 29.2        29.4  
Ratios (%) and operating means                                                        

Underlying RoTE

     10.90                 1.92                          0.30           

Efficiency ratio (with amortisations)

     52.2                 (4.4)                          2.4           

NPL ratio

     5.81                 (0.01)                          0.19           

NPL coverage

     56.8                 2.4                          (3.8)           

Number of employees

     67.153                 (1.1)                          18.0           

Number of branches

     6.241                 (0.9)                          32.3           

 

44     LOGO     Financial Report 2018


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Appendix  

 

 

SPAIN

        

    (EUR million)

                          
Income statement    Q1’18              % QoQ              % YoY  

Net interest income

     1,037        (2.9)        38.9  

Net fee income

     673        (1.2)        46.5  

Gains (losses) on financial transactions

     206        74.9        (10.5)  

Other operating income

     148               43.8  

Gross income

     2,063        12.4        34.1  

Operating expenses

     (1,145)        (3.6)        43.5  

General administrative expenses

     (1,042)        (5.8)        38.7  

Personnel

     (587)        1.5        47.1  

Other general administrative expenses

     (455)        (13.9)        29.1  

Depreciation and amortisation

     (103)        25.9        121.5  

Net operating income

     918        41.9        23.9  

Net loan-loss provisions

     (207)        18.1        26.8  

Other income

     (104)        314.0        61.5  

Underlying profit before tax

     608        36.0        18.4  

Tax on profit

     (153)        34.5        4.7  

Underlying profit from continuing operations

     455        36.5        23.8  

Net profit from discontinued operations

                    

Underlying consolidated profit

     455        36.5        23.8  

Minority interests

     0        (97.9)        (99.0)  

Underlying attributable profit to the Group

     455        37.6        25.7  

Net capital gains and provisions

                    

Attributable profit to the Group

     455        37.6        25.7  
Balance sheet                        

Loans and advances to customers

     219,222        (0.6)        43.2  

Cash, central banks and credit institutions

     99,825        9.2        54.5  

Debt securities

     70,970        (7.6)        24.1  

o/w: designated at fair value through equity

     50,709        (11.1)        28.2  

Other financial assets

     33,794        (7.9)        (3.0)  

Other assets

     21,074        (20.0)        137.1  

Total assets

     444,884        (1.5)        39.6  

Customer deposits

     248,858        (1.6)        39.3  

Central banks and credit institutions

     103,655        2.9        54.9  

Debt securities issued

     24,998        (4.9)        41.2  

Other financial liabilities

     40,846        (6.2)        0.0  

Other liabilities

     10,205        (9.1)        195.2  

Total liabilities

     428,562        (1.4)        39.4  

Total equity

     16,322        (4.9)        47.7  

Other managed and marketed customer funds

     90,545        0.3        33.9  

Mutual funds

     65,084        0.5        30.9  

Pension funds

     14,881        (0.7)        43.1  

Managed portfolios

     10,581        0.3        41.0  

Pro memoria:

        

Gross loans and advances to customers excl. reverse repos

     216,907        (0.8)        43.9  

Funds (customer deposits excl. repos + mutual funds)

     313,399        (1.1)        38.4  
Ratios (%) and operating means                        

Underlying RoTE

     11.12        3.30        (1.55)  

Efficiency ratio (with amortisations)

     55.5        (9.3)        3.6  

NPL ratio

     6.27        (0.05)        1.05  

NPL coverage

     51.1        4.3        2.0  

Number of employees

     32,611        (2.0)        42.4  

Number of branches

     4,481        (0.1)        55.5  

 

Financial Report 2018     LOGO     45


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Appendix

 

 

SANTANDER CONSUMER FINANCE

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     915                 1.0        1.0                 2.9        3.9  

Net fee income

     215                 5.3        5.3                 (7.4)        (7.1)  

Gains (losses) on financial transactions

     4                 31.0        31.6                         

Other operating income

     6                 (66.6)        (66.9)                         

Gross income

     1,140                 0.7        0.7                 1.9        2.8  

Operating expenses

     (509)                 0.5        0.5                 1.3        2.1  

General administrative expenses

     (468)                 1.6        1.7                 2.1        3.0  

Personnel

     (221)                 0.2        0.3                 5.1        5.9  

Other general administrative expenses

     (247)                 2.9        2.9                 (0.4)        0.4  

Depreciation and amortisation

     (41)                 (11.0)        (10.9)                 (7.2)        (6.4)  

Net operating income

     631                 0.9        0.9                 2.4        3.4  

Net loan-loss provisions

     (120)                 105.9        106.8                 97.2        100.9  

Other income

     24                                                

Underlying profit before tax

     535                 4.6        4.5                 3.3        4.2  

Tax on profit

     (147)                 5.8        5.8                 (0.9)        (0.2)  

Underlying profit from continuing operations

     388                 4.1        4.0                 5.0        6.0  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     388                 4.1        4.0                 5.0        6.0  

Minority interests

     66                 5.9        5.7                 17.5        17.1  

Underlying attributable profit to the Group

     323                 3.7        3.7                 2.7        4.0  

Net capital gains and provisions

                                        

Attributable profit to the Group

     323                 3.7        3.7                 2.7        4.0  
Balance sheet                                                        

Loans and advances to customers

     89,718                 (0.4)        (0.6)                 6.1        6.9  

Cash, central banks and credit institutions

     5,964                 21.8        21.4                 (8.9)        (7.6)  

Debt securities

     3,302                 2.5        2.4                 (12.6)        (11.7)  

o/w: designated at fair value through equity

     1,844                 (42.7)        (42.8)                 (51.2)        (50.7)  

Other financial assets

     19                 (13.0)        (13.1)                 (42.6)        (41.7)  

Other assets

     3,607                 2.8        2.7                 5.3        6.0  

Total assets

     102,609                 0.9        0.7                 4.4        5.2  

Customer deposits

     36,894                 4.1        3.9                 3.4        4.1  

Central banks and credit institutions

     23,313                 (0.1)        (0.2)                 13.7        14.6  

Debt securities issued

     28,126                 (2.0)        (2.2)                 (3.0)        (2.1)  

Other financial liabilities

     1,013                 1.6        1.6                 22.3        22.4  

Other liabilities

     3,805                 4.6        4.6                 12.1        12.5  

Total liabilities

     93,151                 1.1        1.0                 4.2        5.0  

Total equity

     9,458                 (1.7)        (1.9)                 6.2        7.4  

Other managed and marketed customer funds

     8                 (0.1)        (0.1)                 6.9        6.9  

Mutual funds

     1                 (2.4)        (2.4)                 (3.3)        (3.3)  

Pension funds

     6                 0.4        0.4                 9.7        9.7  

Managed portfolios

                                                    

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     92,142                 (0.3)        (0.5)                 5.9        6.7  

Funds (customer deposits excl. repos + mutual funds)

     36,849                 4.1        3.9                 3.3        4.0  
Ratios (%) and operating means                                                        

Underlying RoTE

     16.64                 0.92                          (0.45)           

Efficiency ratio (with amortisations)

     44.6                 (0.1)                          (0.3)           

NPL ratio

     2.48                 (0.02)                          (0.14)           

NPL coverage

     107.2                 5.8                          (1.7)           

Number of employees

     14,980                 (1.0)                          0.8           

Number of branches

     509                 (6.8)                          (10.4)           

 

46     LOGO     Financial Report 2018


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JANUARY - MARCH  

Appendix  

 

 

POLAND

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     247                 1.3        0.0                 13.4        9.7  

Net fee income

     112                 (3.3)        (4.5)                 11.6        8.0  

Gains (losses) on financial transactions

     4                 (71.2)        (71.6)                 (75.9)        (76.7)  

Other operating income

     (30)                                        132.0        124.4  

Gross income

     333                 (11.9)        (13.1)                 3.7        0.3  

Operating expenses

     (154)                 (3.7)        (4.9)                 5.4        1.9  

General administrative expenses

     (139)                 (4.5)        (5.7)                 4.9        1.5  

Personnel

     (82)                 0.1        (1.1)                 6.6        3.1  

Other general administrative expenses

     (57)                 (10.4)        (11.6)                 2.6        (0.7)  

Depreciation and amortisation

     (15)                 4.3        3.0                 9.4        5.8  

Net operating income

     179                 (18.0)        (19.0)                 2.3        (1.0)  

Net loan-loss provisions

     (46)                 13.1        11.6                 70.2        64.6  

Other income

     (13)                 (29.4)        (30.1)                 (43.6)        (45.4)  

Underlying profit before tax

     120                 (24.5)        (25.5)                 (3.7)        (6.9)  

Tax on profit

     (31)                 (28.4)        (29.3)                 (20.4)        (23.0)  

Underlying profit from continuing operations

     89                 (23.1)        (24.1)                 3.7        0.3  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     89                 (23.1)        (24.1)                 3.7        0.3  

Minority interests

     26                 (24.9)        (25.9)                 (1.9)        (5.1)  

Underlying attributable profit to the Group

     63                 (22.3)        (23.3)                 6.3        2.8  

Net capital gains and provisions

                                        

Attributable profit to the Group

     63                 (22.3)        (23.3)                 6.3        2.8  
Balance sheet                                                        

Loans and advances to customers

     22,328                 0.5        1.3                 5.4        5.1  

Cash, central banks and credit institutions

     1,799                 8.3        9.2                 (3.3)        (3.6)  

Debt securities

     7,452                 9.8        10.7                 28.0        27.5  

o/w: designated at fair value through equity

     6,081                 2.1        2.9                 12.8        12.4  

Other financial assets

     502                 2.2        3.0                 (11.0)        (11.4)  

Other assets

     1,041                 2.6        3.5                 9.3        8.9  

Total assets

     33,122                 3.0        3.8                 9.0        8.6  

Customer deposits

     24,987                 3.0        3.8                 8.7        8.3  

Central banks and credit institutions

     1,610                 69.1        70.5                 107.0        106.3  

Debt securities issued

     639                 (22.2)        (21.6)                 5.1        4.7  

Other financial liabilities

     324                 (38.1)        (37.6)                 (39.8)        (40.0)  

Other liabilities

     706                 3.2        4.0                 (19.6)        (19.9)  

Total liabilities

     28,266                 3.8        4.6                 9.6        9.2  

Total equity

     4,856                 (1.6)        (0.8)                 5.7        5.3  

Other managed and marketed customer funds

     4,053                 1.1        1.9                 16.4        16.0  

Mutual funds

     3,941                 1.1        1.9                 16.0        16.0  

Pension funds

                            1.9                        15.5  

Managed portfolios

     112                 4.0        1.9                 33.5        15.5  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     23,161                 0.8        1.6                 5.7        5.3  

Funds (customer deposits excl. repos + mutual funds)

     28,109                 1.1        1.9                 6.6        6.2  
Ratios (%) and operating means                                                        

Underlying RoTE

     8.93                 (3.03)                          (0.75)           

Efficiency ratio (with amortisations)

     46.2                 4.0                          0.7           

NPL ratio

     4.77                 0.20                          (0.43)           

NPL coverage

     72.0                 3.8                          10.8           

Number of employees

     11,514                 (0.5)                          (3.3)           

Number of branches

     565                 (1.9)                          (10.5)           

 

Financial Report 2018     LOGO     47


Table of Contents

JANUARY - MARCH

Appendix

 

 

PORTUGAL

        

     (EUR million)

                          
Income statement    Q1’18              % QoQ              % YoY  

Net interest income

     222        0.2        29.3  

Net fee income

     98        6.3        9.4  

Gains (losses) on financial transactions

     22               (35.5)  

Other operating income

     (0)               (68.8)  

Gross income

     341        3.3        16.2  

Operating expenses

     (158)        (5.1)        14.3  

General administrative expenses

     (148)        (5.7)        14.6  

Personnel

     (91)        0.9        10.0  

Other general administrative expenses

     (57)        (14.7)        23.1  

Depreciation and amortisation

     (11)        3.3        10.2  

Net operating income

     183        11.9        17.8  

Net loan-loss provisions

     (8)                

Other income

     (9)        56.8        (40.1)  

Underlying profit before tax

     166        (0.8)        10.2  

Tax on profit

     (39)        (18.5)        55.8  

Underlying profit from continuing operations

     128        6.2        1.2  

Net profit from discontinued operations

                    

Underlying consolidated profit

     128        6.2        1.2  

Minority interests

     1        (8.6)        20.2  

Underlying attributable profit to the Group

     127        6.3        1.1  

Net capital gains and provisions

                    

Attributable profit to the Group

     127        6.3        1.1  
Balance sheet                        

Loans and advances to customers

     35,722        0.1        31.3  

Cash, central banks and credit institutions

     2,410        (20.1)        (32.0)  

Debt securities

     12,058        2.2        11.8  

o/w: designated at fair value through equity

     5,501        (0.5)        21.2  

Other financial assets

     1,991        8.9        23.5  

Other assets

     2,257        (19.5)        16.0  

Total assets

     54,438        (1.3)        20.7  

Customer deposits

     35,114        3.3        17.9  

Central banks and credit institutions

     9,364        (6.6)        29.1  

Debt securities issued

     4,379        (19.1)        20.7  

Other financial liabilities

     235        (28.2)        (27.6)  

Other liabilities

     1,238        (1.5)        75.9  

Total liabilities

     50,330        (1.3)        20.7  

Total equity

     4,107        (0.3)        20.6  

Other managed and marketed customer funds

     3,904        3.2        35.3  

Mutual funds

     2,127        (0.1)        40.6  

Pension funds

     1,159        (1.2)        23.0  

Managed portfolios

     619        28.4        43.6  

Pro memoria:

        

Gross loans and advances to customers excl. reverse repos

     37,418        (0.2)        30.1  

Funds (customer deposits excl. repos + mutual funds)

     37,241        3.1        19.0  
Ratios (%) and operating means                        

Underlying RoTE

     12.70        1.23        (2.60)  

Efficiency ratio (with amortisations)

     46.4        (4.1)        (0.8)  

NPL ratio

     8.29        0.78        (0.18)  

NPL coverage

     53.9        (8.2)        (7.8)  

Number of employees

     7,018        2.9        12.6  

Number of branches

     676        (0.7)        7.8  

 

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UNITED KINGDOM

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     1,031                 (1.6)        (2.0)                 (5.9)        (3.3)  

Net fee income

     242                 (0.4)        (0.9)                 (4.4)        (1.8)  

Gains (losses) on financial transactions

     57                 90.4        85.5                 (19.3)        (17.1)  

Other operating income

     18                 (19.5)        (19.5)                 56.6        60.9  

Gross income

     1,349                 0.4        (0.1)                 (5.8)        (3.2)  

Operating expenses

     (764)                 6.0        5.5                 5.6        8.4  

General administrative expenses

     (672)                 7.3        6.9                 4.3        7.1  

Personnel

     (399)                 17.7        17.2                 15.8        19.0  

Other general administrative expenses

     (273)                 (4.9)        (5.3)                 (9.0)        (6.5)  

Depreciation and amortisation

     (92)                 (2.8)        (3.1)                 15.9        19.1  

Net operating income

     586                 (6.0)        (6.6)                 (17.4)        (15.1)  

Net loan-loss provisions

     (66)                 (18.7)        (18.6)                 333.2        345.0  

Other income

     (62)                 (38.3)        (38.7)                 (40.5)        (38.9)  

Underlying profit before tax

     457                 3.7        2.9                 (22.3)        (20.2)  

Tax on profit

     (131)                 (4.4)        (5.1)                 (20.6)        (18.5)  

Underlying profit from continuing operations

     326                 7.4        6.5                 (23.0)        (20.9)  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     326                 7.4        6.5                 (23.0)        (20.9)  

Minority interests

     6                 (6.1)        (6.4)                 (10.5)        (8.1)  

Underlying attributable profit to the Group

     320                 7.7        6.8                 (23.2)        (21.1)  

Net capital gains and provisions

                                        

Attributable profit to the Group

     320                 7.7        6.8                 (23.2)        (21.1)  
Balance sheet                                                        

Loans and advances to customers

     252,451                 3.6        2.2                 (0.3)        1.9  

Cash, central banks and credit institutions

     47,675                 (16.0)        (17.2)                 39.5        42.6  

Debt securities

     25,477                 (2.7)        (4.1)                 (8.5)        (6.5)  

o/w: designated at fair value through equity

     11,565                 17.0        15.3                 (0.3)        2.0  

Other financial assets

     21,861                 (11.5)        (12.7)                 (14.5)        (12.6)  

Other assets

     10,839                 8.7        7.2                 (6.2)        (4.0)  

Total assets

     358,305                 (0.8)        (2.2)                 1.6        3.9  

Customer deposits

     221,268                 (4.0)        (5.3)                 2.6        4.9  

Central banks and credit institutions

     29,322                 5.3        3.9                 33.5        36.5  

Debt securities issued

     64,658                 5.8        4.3                 (2.6)        (0.4)  

Other financial liabilities

     21,346                 0.8        (0.6)                 (20.6)        (18.8)  

Other liabilities

     5,132                 19.1        17.4                 (1.9)        0.3  

Total liabilities

     341,726                 (0.9)        (2.3)                 1.6        3.9  

Total equity

     16,579                 1.7        0.3                 1.7        4.0  

Other managed and marketed customer funds

     8,590                 (0.8)        (2.1)                 (1.1)        1.2  

Mutual funds

     8,483                 (0.7)        (2.1)                 (1.0)        1.3  

Pension funds

                                                    

Managed portfolios

     108                 (5.9)        (7.2)                 (8.3)        (6.2)  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     239,034                 1.4        (0.0)                 (1.5)        0.8  

Funds (customer deposits excl. repos + mutual funds)

     207,354                 (1.4)        (2.8)                 (2.7)        (0.5)  
Ratios (%) and operating means                                                        

Underlying RoTE

     9.07                 0.85                          (2.20)           

Efficiency ratio (with amortisations)

     56.6                 3.0                          6.1           

NPL ratio

     1.17                 (0.16)                          (0.14)           

NPL coverage

     34.6                 2.6                          0.8           

Number of employees

     26,229                 1.0                          1.1           

Number of branches

     800                 (1.0)                          (5.3)           

 

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Appendix

 

 

LATIN AMERICA

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     3,947                 (1.9)        2.7                 (0.0)        16.3  

Net fee income

     1,376                 0.4        5.9                 (1.8)        16.4  

Gains (losses) on financial transactions

     142                 (29.7)        (27.3)                 (56.8)        (48.0)  

Other operating income

     (24)                 (3.8)        2.1                         

Gross income

     5,441                 (2.3)        2.4                 (4.2)        12.2  

Operating expenses

     (2,050)                 (6.8)        (1.8)                 (5.9)        10.5  

General administrative expenses

     (1,855)                 (7.0)        (2.0)                 (6.0)        10.4  

Personnel

     (1,036)                 (6.8)        (2.0)                 (5.1)        11.4  

Other general administrative expenses

     (819)                 (7.4)        (2.0)                 (7.1)        9.2  

Depreciation and amortisation

     (195)                 (4.9)        (0.2)                 (4.8)        11.5  

Net operating income

     3,391                 0.6        5.2                 (3.2)        13.2  

Net loan-loss provisions

     (1,210)                 3.9        8.1                 (7.4)        7.3  

Other income

     (155)                 (36.1)        (33.6)                 (56.9)        (48.6)  

Underlying profit before tax

     2,025                 3.3        8.3                 10.4        29.4  

Tax on profit

     (719)                 15.0        21.1                 21.8        44.1  

Underlying profit from continuing operations

     1,306                 (2.2)        2.3                 4.9        22.6  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     1,306                 (2.2)        2.3                 4.9        22.6  

Minority interests

     207                 (4.0)        (1.1)                 6.5        18.5  

Underlying attributable profit to the Group

     1,099                 (1.9)        2.9                 4.7        23.4  

Net capital gains and provisions

                                        

Attributable profit to the Group

     1,099                 (1.9)        2.9                 4.7        23.4  
Balance sheet                                                        

Loans and advances to customers

     149,419                 1.0        2.2                 (4.7)        10.6  

Cash, central banks and credit institutions

     55,397                 (1.2)        0.6                 (19.6)        (4.2)  

Debt securities

     61,275                 6.0        6.9                 (4.5)        12.4  

o/w: designated at fair value through equity

     30,465                 (7.5)        (6.6)                 0.0        16.8  

Other financial assets

     14,576                 2.5        1.8                 (19.9)        (7.6)  

Other assets

     17,414                 0.8        2.6                 (11.5)        5.2  

Total assets

     298,082                 1.6        2.8                 (9.0)        6.5  

Customer deposits

     143,824                 0.4        1.6                 (6.1)        10.3  

Central banks and credit institutions

     43,210                 9.1        10.2                 (9.6)        4.9  

Debt securities issued

     36,467                 5.9        7.2                 (19.2)        (6.2)  

Other financial liabilities

     35,779                 (0.8)        0.4                 (8.5)        7.8  

Other liabilities

     11,033                 0.2        1.7                 (4.6)        12.9  

Total liabilities

     270,313                 2.2        3.4                 (8.9)        6.6  

Total equity

     27,768                 (4.0)        (2.7)                 (10.1)        5.5  

Other managed and marketed customer funds

     82,772                 2.5        4.5                 (5.7)        11.6  

Mutual funds

     76,495                 2.7        4.7                 (5.6)        12.2  

Pension funds

     0                        3.0                        21.1  

Managed portfolios

     6,277                 (0.3)        1.8                 (7.5)        5.7  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     155,553                 1.4        2.7                 (4.9)        10.4  

Funds (customer deposits excl. repos + mutual funds)

     201,746                 3.5        5.0                 2.3        20.3  
Ratios (%) and operating means                                                        

Underlying RoTE

     19.26                 0.66                          1.86           

Efficiency ratio (with amortisations)

     37.7                 (1.8)                          (0.7)           

NPL ratio

     4.43                 (0.03)                          (0.07)           

NPL coverage

     98.4                 13.4                          7.9           

Number of employees

     89,527                 0.6                          4.2           

Number of branches

     5,917                 0.2                          2.2           

 

50     LOGO     Financial Report 2018


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Appendix  

 

 

BRAZIL

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     2,482                 (1.9)        2.9                 (1.6)        17.3  

Net fee income

     920                 (0.9)        4.1                 (1.4)        17.5  

Gains (losses) on financial transactions

     50                 (33.5)        (33.6)                 (79.7)        (75.8)  

Other operating income

     (8)                 (64.0)        (57.5)                         

Gross income

     3,445                 (1.9)        2.8                 (7.3)        10.4  

Operating expenses

     (1,165)                 (9.6)        (5.1)                 (11.4)        5.6  

General administrative expenses

     (1,049)                 (9.9)        (5.4)                 (11.3)        5.8  

Personnel

     (602)                 (5.1)        (0.6)                 (9.4)        8.0  

Other general administrative expenses

     (447)                 (15.6)        (11.2)                 (13.6)        2.9  

Depreciation and amortisation

     (115)                 (7.1)        (2.7)                 (12.5)        4.3  

Net operating income

     2,280                 2.6        7.3                 (5.1)        13.1  

Net loan-loss provisions

     (822)                 0.9        5.5                 (9.7)        7.6  

Other income

     (154)                 (26.9)        (25.5)                 (57.0)        (48.7)  

Underlying profit before tax

     1,304                 8.9        14.5                 14.9        37.0  

Tax on profit

     (544)                 18.2        24.6                 28.8        53.5  

Underlying profit from continuing operations

     761                 3.0        8.3                 6.7        27.2  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     761                 3.0        8.3                 6.7        27.2  

Minority interests

     84                 (13.3)        (8.3)                 5.9        26.3  

Underlying attributable profit to the Group

     677                 5.5        10.7                 6.8        27.3  

Net capital gains and provisions

                                        

Attributable profit to the Group

     677                 5.5        10.7                 6.8        27.3  
Balance sheet                                                        

Loans and advances to customers

     69,623                 (1.2)        1.8                 (9.0)        10.2  

Cash, central banks and credit institutions

     33,399                 (4.4)        (1.4)                 (17.4)        0.0  

Debt securities

     42,820                 10.7        14.0                 1.8        23.3  

o/w: designated at fair value through equity

     20,894                 (2.0)        1.0                 13.6        37.5  

Other financial assets

     6,373                 9.9        13.3                 (30.0)        (15.2)  

Other assets

     11,769                 (0.5)        2.6                 (13.5)        4.8  

Total assets

     163,984                 1.4        4.5                 (9.8)        9.3  

Customer deposits

     68,667                 (2.0)        1.0                 (9.5)        9.6  

Central banks and credit institutions

     27,750                 17.6        21.2                 7.4        30.1  

Debt securities issued

     20,563                 2.5        5.6                 (29.3)        (14.3)  

Other financial liabilities

     24,333                 2.3        5.4                 (2.4)        18.3  

Other liabilities

     7,392                 (1.9)        1.1                 (5.7)        14.3  

Total liabilities

     148,705                 2.5        5.6                 (9.1)        10.1  

Total equity

     15,279                 (8.2)        (5.4)                 (16.1)        1.6  

Other managed and marketed customer funds

     59,000                 0.9        4.0                 (7.6)        11.9  

Mutual funds

     55,288                 0.9        4.0                 (7.3)        12.3  

Pension funds

     0                        3.0                        21.1  

Managed portfolios

     3,712                 0.3        3.4                 (11.9)        6.7  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     74,071                 (0.4)        2.7                 (8.8)        10.5  

Funds (customer deposits excl. repos + mutual funds)

     110,178                 3.0        6.1                 5.6        27.9  
Ratios (%) and operating means                                                        

Underlying RoTE

     19.85                 2.67                          3.34           

Efficiency ratio (with amortisations)

     33.8                 (2.9)                          (1.5)           

NPL ratio

     5.26                 (0.03)                          (0.10)           

NPL coverage

     110.4                 17.8                          12.3           

Number of employees

     47,375                 0.5                          2.1           

Number of branches

     3,484                 0.5                          1.9           

 

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JANUARY - MARCH

Appendix

 

 

MEXICO

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     649                 2.9        6.4                 4.0        11.0  

Net fee income

     187                 3.6        7.1                 4.0        11.0  

Gains (losses) on financial transactions

     18                 (54.1)        (52.4)                 (46.9)        (43.3)  

Other operating income

     (23)                 15.5        23.1                 70.6        82.1  

Gross income

     831                 0.1        3.4                 0.8        7.7  

Operating expenses

     (340)                 (1.6)        1.9                 6.4        13.6  

General administrative expenses

     (308)                 (2.4)        1.1                 6.0        13.2  

Personnel

     (156)                 (12.0)        (8.4)                 4.4        11.4  

Other general administrative expenses

     (152)                 10.1        13.4                 7.8        15.1  

Depreciation and amortisation

     (32)                 6.9        10.5                 10.3        17.7  

Net operating income

     491                 1.3        4.5                 (2.7)        3.9  

Net loan-loss provisions

     (200)                 7.2        9.7                 (14.2)        (8.4)  

Other income

     (3)                 (87.1)        (86.1)                 (24.5)        (19.4)  

Underlying profit before tax

     288                 5.1        8.6                 7.7        15.0  

Tax on profit

     (63)                 27.5        30.8                 11.4        19.0  

Underlying profit from continuing operations

     225                 0.2        3.7                 6.7        13.9  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     225                 0.2        3.7                 6.7        13.9  

Minority interests

     50                 8.7        12.3                 6.0        13.2  

Underlying attributable profit to the Group

     175                 (2.0)        1.5                 6.9        14.1  

Net capital gains and provisions

                                        

Attributable profit to the Group

     175                 (2.0)        1.5                 6.9        14.1  
Balance sheet                                                        

Loans and advances to customers

     28,238                 6.7        1.6                 (3.7)        8.4  

Cash, central banks and credit institutions

     11,497                 15.5        9.9                 (22.1)        (12.3)  

Debt securities

     12,227                 (10.6)        (14.9)                 (24.5)        (15.1)  

o/w: designated at fair value through equity

     3,877                 (44.4)        (47.1)                 (44.4)        (37.5)  

Other financial assets

     5,205                 (7.5)        (11.9)                 (20.8)        (10.9)  

Other assets

     2,610                 5.2        0.1                 (11.8)        (0.7)  

Total assets

     59,778                 2.7        (2.2)                 (14.4)        (3.6)  

Customer deposits

     32,235                 6.1        1.0                 (5.1)        6.8  

Central banks and credit institutions

     8,159                 (1.1)        (5.8)                 (38.6)        (30.9)  

Debt securities issued

     5,555                 7.5        2.3                 2.3        15.1  

Other financial liabilities

     6,770                 (11.9)        (16.1)                 (30.8)        (22.1)  

Other liabilities

     1,843                 3.6        (1.3)                 0.0        12.6  

Total liabilities

     54,562                 2.4        (2.5)                 (15.2)        (4.5)  

Total equity

     5,216                 5.7        0.6                 (5.1)        6.8  

Other managed and marketed customer funds

     10,601                 6.9        1.7                 (2.8)        9.4  

Mutual funds

     10,601                 6.9        1.7                 (2.8)        9.4  

Pension funds

                                                    

Managed portfolios

                                                    

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     28,693                 6.4        1.3                 (4.3)        7.6  

Funds (customer deposits excl. repos + mutual funds)

     38,095                 7.2        2.0                 (2.7)        9.5  
Ratios (%) and operating means                                                        

Underlying RoTE

     19.58                 0.13                          0.83           

Efficiency ratio (with amortisations)

     40.9                 (0.7)                          2.1           

NPL ratio

     2.68                 (0.01)                          (0.09)           

NPL coverage

     113.5                 16.0                          8.7           

Number of employees

     18,586                 0.2                          5.7           

Number of branches

     1,401                                          0.9           

 

52     LOGO     Financial Report 2018


Table of Contents

JANUARY - MARCH  

Appendix  

 

 

CHILE

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     490                 (0.4)        (1.1)                 1.1        7.1  

Net fee income

     111                 21.2        20.1                 3.2        9.4  

Gains (losses) on financial transactions

     30                 (30.5)        (31.4)                 (38.2)        (34.5)  

Other operating income

     10                 158.9        158.3                 115.0        127.9  

Gross income

     640                 1.6        0.8                 (0.8)        5.2  

Operating expenses

     (258)                 4.1        3.2                 (2.2)        3.7  

General administrative expenses

     (231)                 6.3        5.3                 (2.8)        3.1  

Personnel

     (138)                 (4.2)        (4.9)                 (1.7)        4.2  

Other general administrative expenses

     (94)                 26.6        25.1                 (4.3)        1.5  

Depreciation and amortisation

     (27)                 (11.6)        (12.1)                 3.4        9.6  

Net operating income

     382                 (0.0)        (0.7)                 0.2        6.2  

Net loan-loss provisions

     (121)                 10.7        9.7                 (0.4)        5.6  

Other income

     22                 598.1        578.6                 952.0         

Underlying profit before tax

     282                 2.4        1.8                 8.0        14.5  

Tax on profit

     (60)                 3.7        3.2                 26.1        33.7  

Underlying profit from continuing operations

     223                 2.1        1.4                 4.0        10.3  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     223                 2.1        1.4                 4.0        10.3  

Minority interests

     72                 0.5        (0.1)                 8.0        14.5  

Underlying attributable profit to the Group

     151                 2.9        2.1                 2.2        8.4  

Net capital gains and provisions

                                        

Attributable profit to the Group

     151                 2.9        2.1                 2.2        8.4  
Balance sheet                                                        

Loans and advances to customers

     37,804                 1.8        2.6                 (0.9)        3.7  

Cash, central banks and credit institutions

     4,015                 (7.1)        (6.3)                 (30.2)        (27.0)  

Debt securities

     4,253                 2.7        3.5                 (5.4)        (1.0)  

o/w: designated at fair value through equity

     4,022                 15.2        16.2                 1.8        6.5  

Other financial assets

     2,958                 6.0        7.0                 18.3        23.8  

Other assets

     2,120                 8.7        9.7                 2.6        7.3  

Total assets

     51,150                 1.6        2.4                 (3.4)        1.1  

Customer deposits

     26,392                 1.3        2.2                 0.2        4.8  

Central banks and credit institutions

     4,757                 (13.4)        (12.6)                 (28.8)        (25.5)  

Debt securities issued

     9,817                 9.5        10.4                 (4.3)        0.1  

Other financial liabilities

     3,747                 4.1        5.0                 10.7        15.9  

Other liabilities

     1,324                 8.4        9.3                 8.7        13.7  

Total liabilities

     46,038                 1.6        2.5                 (3.8)        0.6  

Total equity

     5,112                 1.5        2.4                 0.7        5.4  

Other managed and marketed customer funds

     10,114                 3.6        4.5                 (4.1)        0.4  

Mutual funds

     7,548                 5.4        6.3                 (5.3)        (1.0)  

Pension funds

                                                    

Managed portfolios

     2,566                 (1.2)        (0.4)                 (0.2)        4.4  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     38,995                 2.0        2.8                 (0.7)        3.9  

Funds (customer deposits excl. repos + mutual funds)

     33,885                 2.4        3.2                 (1.1)        3.5  
Ratios (%) and operating means                                                        

Underlying RoTE

     17.19                 (0.43)                          0.12           

Efficiency ratio (with amortisations)

     40.3                 1.0                          (0.6)           

NPL ratio

     5.00                 0.04                          0.07           

NPL coverage

     61.0                 2.8                          2.1           

Number of employees

     12,018                 2.9                          1.3           

Number of branches

     429                 (2.3)                          3.1           

 

Financial Report 2018     LOGO     53


Table of Contents

JANUARY - MARCH

Appendix

 

 

ARGENTINA

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     214                 (17.9)        (1.8)                 (3.7)        39.6  

Net fee income

     129                 (6.4)        10.2                 (15.1)        23.1  

Gains (losses) on financial transactions

     36                 (1.3)        17.1                 10.2        59.8  

Other operating income

     (2)                                        53.4        122.4  

Gross income

     377                 (16.0)        0.2                 (7.0)        34.8  

Operating expenses

     (218)                 (10.6)        6.3                 (1.3)        43.0  

General administrative expenses

     (199)                 (11.4)        5.3                 (2.2)        41.8  

Personnel

     (102)                 (10.4)        6.7                 (2.0)        42.1  

Other general administrative expenses

     (98)                 (12.4)        3.9                 (2.4)        41.5  

Depreciation and amortisation

     (19)                 (0.9)        18.7                 8.6        57.4  

Net operating income

     159                 (22.4)        (7.2)                 (13.9)        24.9  

Net loan-loss provisions

     (49)                 21.2        44.5                 70.0        146.4  

Other income

     (17)                 (25.7)        (11.7)                         

Underlying profit before tax

     92                 (34.5)        (21.5)                 (40.9)        (14.4)  

Tax on profit

     (26)                 (41.2)        (29.7)                 (46.3)        (22.2)  

Underlying profit from continuing operations

     67                 (31.4)        (17.9)                 (38.5)        (10.9)  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     67                 (31.4)        (17.9)                 (38.5)        (10.9)  

Minority interests

     0                 (23.0)        (8.5)                 (37.2)        (9.0)  

Underlying attributable profit to the Group

     66                 (31.5)        (17.9)                 (38.5)        (10.9)  

Net capital gains and provisions

                                        

Attributable profit to the Group

     66                 (31.5)        (17.9)                 (38.5)        (10.9)  
Balance sheet                                                        

Loans and advances to customers

     7,857                 0.6        10.3                 (3.0)        46.4  

Cash, central banks and credit institutions

     4,229                 (11.3)        (2.8)                 (23.9)        15.0  

Debt securities

     846                 514.2        573.0                 87.9        183.8  

o/w: designated at fair value through equity

     761                 531.9        592.3                 123.8        238.0  

Other financial assets

     13                 97.0        115.9                 8.7        64.1  

Other assets

     642                 (12.2)        (3.8)                 (26.7)        10.7  

Total assets

     13,586                 1.0        10.7                 (9.4)        36.8  

Customer deposits

     10,081                 (1.5)        7.9                 (13.2)        31.1  

Central banks and credit institutions

     903                 50.6        65.0                 186.4        332.5  

Debt securities issued

     496                 140.5        163.5                 52.7        130.5  

Other financial liabilities

     868                 (11.6)        (3.1)                 (11.9)        33.1  

Other liabilities

     223                 (8.7)        0.1                 (46.7)        (19.5)  

Total liabilities

     12,570                 2.5        12.3                 (7.9)        39.0  

Total equity

     1,017                 (14.1)        (5.8)                 (24.3)        14.3  

Other managed and marketed customer funds

     3,057                 16.7        27.9                 22.7        85.3  

Mutual funds

     3,057                 16.7        27.9                 22.7        85.3  

Pension funds

                                                    

Managed portfolios

                                                    

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     7,741                 1.8        11.5                 (6.8)        40.7  

Funds (customer deposits excl. repos + mutual funds)

     13,138                 2.2        12.0                 (6.8)        40.7  
Ratios (%) and operating means                                                        

Underlying RoTE

     28.37                 (6.90)                          (8.46)           

Efficiency ratio (with amortisations)

     57.9                 3.5                          3.3           

NPL ratio

     2.54                 0.04                          0.72           

NPL coverage

     121.3                 21.2                          (12.8)           

Number of employees

     9,177                 (1.1)                          14.9           

Number of branches

     482                                          5.9           

 

54     LOGO     Financial Report 2018


Table of Contents

JANUARY - MARCH  

Appendix  

 

 

UNITED STATES

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     1,221                 (4.1)        (0.1)                 (18.1)        (5.4)  

Net fee income

     214                 (3.7)        0.3                 (21.5)        (9.4)  

Gains (losses) on financial transactions

     16                 57.9        72.3                         

Other operating income

     127                 40.0        45.5                 4.1        20.1  

Gross income

     1,578                 (1.1)        3.0                 (16.0)        (3.1)  

Operating expenses

     (735)                 (4.8)        (0.6)                 (12.2)        1.4  

General administrative expenses

     (678)                 (2.2)        2.1                 (10.4)        3.4  

Personnel

     (397)                 0.3        4.7                 (10.8)        3.0  

Other general administrative expenses

     (281)                 (5.6)        (1.3)                 (10.0)        3.9  

Depreciation and amortisation

     (57)                 (27.7)        (24.4)                 (28.5)        (17.4)  

Net operating income

     843                 2.3        6.3                 (19.1)        (6.6)  

Net loan-loss provisions

     (579)                 (9.2)        (5.5)                 (28.6)        (17.5)  

Other income

     (23)                 (26.9)        (22.3)                 (29.8)        (18.9)  

Underlying profit before tax

     241                 55.9        59.4                 21.0        39.7  

Tax on profit

     (67)                 48.1        51.7                 9.0        25.8  

Underlying profit from continuing operations

     174                 59.1        62.5                 26.4        46.0  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     174                 59.1        62.5                 26.4        46.0  

Minority interests

     49                 26.5        29.2                 15.1        32.8  

Underlying attributable profit to the Group

     125                 76.9        80.9                 31.6        51.9  

Net capital gains and provisions*

               (100.0)        (100.0)                   

Attributable profit to the Group

     125                                        31.6        51.9  

 

(*).-In 4Q 17, fiscal reform, provisions for hurricanes, repurchase of a minority stake and other

                    
Balance sheet                                                        

Loans and advances to customers

     69,096                 (4.0)        (1.4)                 (15.6)        (2.7)  

Cash, central banks and credit institutions

     11,695                 (12.1)        (9.7)                 (42.8)        (34.1)  

Debt securities

     13,656                 (1.3)        1.3                 (28.3)        (17.4)  

o/w: designated at fair value through equity

     10,569                 (10.2)        (7.8)                 (36.7)        (27.1)  

Other financial assets

     3,204                 (4.9)        (2.3)                 5.3        21.4  

Other assets

     11,924                 0.1        2.8                 (10.1)        3.6  

Total assets

     109,575                 (4.2)        (1.6)                 (20.4)        (8.3)  

Customer deposits

     50,875                 (0.6)        2.1                 (19.4)        (7.1)  

Central banks and credit institutions

     11,963                 (24.7)        (22.6)                 (46.2)        (38.0)  

Debt securities issued

     25,479                 (2.7)        (0.0)                 (9.8)        4.0  

Other financial liabilities

     2,738                 9.4        12.4                 (9.7)        4.1  

Other liabilities

     3,298                 (4.0)        (1.4)                 (26.6)        (15.4)  

Total liabilities

     94,353                 (4.9)        (2.3)                 (22.1)        (10.2)  

Total equity

     15,222                 0.1        2.9                 (8.1)        5.9  

Other managed and marketed customer funds

     15,807                 (3.8)        (1.2)                 (14.2)        (1.1)  

Mutual funds

     7,981                 (4.6)        (2.0)                 (11.2)        2.4  

Pension funds

                                                    

Managed portfolios

     7,825                 (3.0)        (0.3)                 (17.1)        (4.4)  

Pro memoria:

                    

Gross loans and advances to customers excl. reverse repos

     72,285                 (4.1)        (1.5)                 (15.9)        (3.0)  

Funds (customer deposits excl. repos + mutual funds)

     58,666                 (1.1)        1.6                 (18.3)        (5.9)  
Ratios (%) and operating means                                                        

Underlying RoTE

     3.93                 1.67                          1.12           

Efficiency ratio (with amortisations)

     46.6                 (1.8)                          2.0           

NPL ratio

     2.86                 0.07                          0.43           

NPL coverage

     169.1                 (1.1)                          (33.3)           

Number of employees

     17,247                 (1.8)                          (2.4)           

Number of branches

     679                 (0.6)                          (11.1)           

 

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Appendix

 

 

CORPORATE CENTRE

              

    (EUR million)

                                            
Income statement    Q1’18                  Q4’17                  %                  Q1’17                  %  

Net interest income

     (224)        (223)        0.6        (194)        15.6  

Net fee income

     (9)        (17)        (50.2)        (4)        93.0  

Gains (losses) on financial transactions

     12        30        (58.7)        (119)         

Other operating income

     (6)        (28)        (78.4)        (23)        (74.0)  

Gross income

     (227)        (238)        (5.0)        (341)        (33.5)  

Operating expenses

     (121)        (120)        0.6        (119)        1.3  

Net operating income

     (348)        (359)        (3.1)        (460)        (24.5)  

Net loan-loss provisions

     (37)        (8)        351.3        (5)        625.0  

Other income

     (43)        (43)        (0.4)        (32)        34.1  

Underlying profit before tax

     (427)        (410)        4.2        (497)        (14.1)  

Tax on profit

     6        32        (82.1)        26        (78.4)  

Underlying profit from continuing operations

     (421)        (378)        11.4        (471)        (10.5)  

Net profit from discontinued operations

                                  

Underlying consolidated profit

     (421)        (378)        11.4        (471)        (10.5)  

Minority interests

     0        (0)               (3)         

Underlying attributable profit to the Group

     (421)        (378)        11.5        (468)        (10.0)  

Net capital gains and provisions*

            (306)        (100.0)                

Attributable profit to the Group

     (421)        (684)        (38.4)        (468)        (10.0)  

(*) In 4Q 17, charge for equity stakes an intangible assets, capital gains from the disposal of the stake in Allfunds Bank and goodwill charges

 

Balance sheet                                        

Debt securities

     1,691        1,768        (4.4)        781        116.4  

Goodwill

     25,612        25,769        (0.6)        26,939        (4.9)  

Capital assigned to Group areas

     84,775        81,791        3.6        83,902        1.0  

Other financial assets

     15,902        7,841        102.8        10,661        49.2  

Other assets

     14,023        14,929        (6.1)        15,115        (7.2)  

Total assets

     142,002        132,099        7.5        137,398        3.4  

Debt securities issued

     39,223        35,030        12.0        30,740        27.6  

Other financial liabilities

     1,959        2,127        (7.9)        2,469        (20.6)  

Other liabilities

     7,849        8,092        (3.0)        12,299        (36.2)  

Total liabilities

     49,031        45,248        8.4        45,507        7.7  

Total equity

     92,971        86,850        7.0        91,891        1.2  

Other managed and marketed customer funds

                                  

Mutual funds

                                  

Pension funds

     2        2        22.9        52        (95.4)  

Managed portfolios

     2        2        22.9        52        (95.4)  
Resources                                        

Number of employees

     1,744        1,784        (2.2)        1,720        1.4  

 

56     LOGO     Financial Report 2018


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Appendix  

 

 

RETAIL BANKING

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     8,034                 (1.6)        0.9                 2.2        12.4  

Net fee income

     2,284                 (4.7)        (2.0)                 0.5        11.3  

Gains (losses) on financial transactions

     129                 (35.1)        (33.3)                 (42.5)        (39.3)  

Other operating income

     224                                        27.8        42.1  

Gross income

     10,671                 (0.9)        1.7                 1.3        11.5  

Operating expenses

     (4,886)                 (4.5)        (2.1)                 3.0        12.8  

Net operating income

     5,785                 2.4        5.2                 (0.1)        10.5  

Net loan-loss provisions

     (2,161)                 12.0        16.2                 (3.3)        10.4  

Other income

     (340)                 (20.4)        (19.0)                 (50.4)        (45.3)  

Underlying profit before tax

     3,285                 (0.3)        2.0                 14.4        23.6  

Tax on profit

     (1,045)                 5.0        7.8                 16.8        27.3  

Underlying profit from continuing operations

     2,240                 (2.6)        (0.5)                 13.4        21.9  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     2,240                 (2.6)        (0.5)                 13.4        21.9  

Minority interests

     309                 (5.2)        (3.2)                 14.3        22.5  

Underlying attributable profit to the Group

     1,931                 (2.1)        (0.1)                 13.2        21.8  

Net capital gains and provisions*

               (100.0)        (100.0)                   

Attributable profit to the Group

     1,931                 0.8        2.7                 13.2        21.8  

 

(*) In 4Q’17, fiscal reform, provisions for hurricanes, increased stake in Santander Consumer USA and other

 

GLOBAL CORPORATE BANKING

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     551                 (4.4)        (1.3)                 (13.9)        (4.9)  

Net fee income

     404                 2.8        5.2                 0.8        9.4  

Gains (losses) on financial transactions

     342                 86.3        87.7                 (25.5)        (17.2)  

Other operating income

     35                 (51.8)        (52.0)                 (18.4)        (16.2)  

Gross income

     1,332                 8.7        11.3                 (13.7)        (5.1)  

Operating expenses

     (527)                 (0.9)        1.6                 6.1        14.3  

Net operating income

     805                 16.0        18.7                 (23.0)        (14.6)  

Net loan-loss provisions

     (71)                 (65.8)        (65.5)                 (47.1)        (42.8)  

Other income

     (2)                 (94.6)        (94.0)                 (86.5)        (86.0)  

Underlying profit before tax

     733                 60.4        64.3                 (18.6)        (9.2)  

Tax on profit

     (212)                 65.6        71.3                 (16.1)        (5.9)  

Underlying profit from continuing operations

     521                 58.3        61.6                 (19.6)        (10.5)  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     521                 58.3        61.6                 (19.6)        (10.5)  

Minority interests

     38                 27.8        26.4                 (32.8)        (24.5)  

Underlying attributable profit to the Group

     483                 61.4        65.2                 (18.3)        (9.1)  

Net capital gains and provisions

                                        

Attributable profit to the Group

     483                 61.4        65.2                 (18.3)        (9.1)  

 

Financial Report 2018     LOGO     57


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Appendix

 

 

WEALTH MANAGEMENT

                    

    (EUR million)

                                                              
                   QoQ             YoY  
Income statement    Q1’18              %      % excl. FX              %      % excl. FX  

Net interest income

     100                 0.8        3.9                 (1.2)        9.8  

Net fee income

     276                 55.9        59.1                 58.3        68.5  

Gains (losses) on financial transactions

     9                 1.0        3.7                 7.1        16.6  

Other operating income

     (7)                                                

Gross income

     379                 24.0        27.2                 28.5        38.9  

Operating expenses

     (182)                 33.2        37.6                 34.6        47.0  

Net operating income

     197                 16.5        18.8                 23.3        32.2  

Net loan-loss provisions

     (5)                 (60.3)        (60.5)                 (19.6)        (18.6)  

Other income

     (1)                 (62.4)        (62.4)                 (47.4)        (45.7)  

Underlying profit before tax

     191                 23.7        26.3                 25.8        35.3  

Tax on profit

     (57)                 63.9        65.9                 46.8        59.1  

Underlying profit from continuing operations

     134                 12.0        14.7                 18.6        27.1  

Net profit from discontinued operations

                                                    

Underlying consolidated profit

     134                 12.0        14.7                 18.6        27.1  

Minority interests

     8                 37.0        39.5                 46.9        56.8  

Underlying attributable profit to the Group

     126                 10.6        13.3                 17.1        25.6  

Net capital gains and provisions*

               (100.0)        (100.0)                   

Attributable profit to the Group

     126                 32.6        34.2                 17.1        25.6  

 

(*) In 4Q’17, fiscal reform

                    

 

58     LOGO     Financial Report 2018


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Alternative performance measures  

 

 

ALTERNATIVE PERFORMANCE MEASURES (APM)

Below we set out information on alternative performance measures in order to comply with the Guidelines on Alternative Performance Measures published by the European Securities and Markets Authority, ESMA, on 5 October 2015 (Guidelines on Alternative Performance Measures, ESMA/2015/1415en).

 

 

The Group uses the following indicators for managing its business. They enable profitability and efficiency, credit portfolio quality, the volume of tangible equity per share and the net loan-to-deposit ratio to be measured, analysing their evolution over time and comparing them with those of our competitors.

 

 

The purpose of the profitability and efficiency ratios is to measure the ratio of profit to capital, to tangible capital, to assets and to risk weighted assets, while the efficiency ratio measures how much general administrative expenses (personnel and other) and amortisation costs are needed to generate revenue.

 

 

The credit risk indicators measure the quality of the credit portfolio and the percentage of non-performing loans covered by provisions.

 

 

The capitalisation indicator provides information on the volume of tangible equity per share.

 

 

Other indicators are also included. The loan-to-deposit ratio (LTD) identifies the relationship between net customer loans and advances and customer deposits, assessing the proportion of loans and advances granted by the Group that are funded by customer deposits. The Group also uses gross customer loan magnitudes excluding reverse repurchase agreements (repos) and customer deposits excluding repos. In order to analyse the evolution of the traditional commercial banking business of granting loans and capturing deposits, repos and reverse repos are excluded, as they are mainly treasury business products and highly volatile.

 

 

Impact of exchange rate movements on profit and loss accounts

The Group presents, at both the Group level as well as the business unit level, the real changes in the income statement as well as the changes excluding the exchange rate effect, as it considers the latter facilitates analysis, since it enables businesses movements to be identified without taking into account the impact of converting each local currency into euros.

Said variations, excluding the impact of exchange rate movements, are calculated by converting P&L lines for the different business units comprising the Group into our presentation currency, the euro, applying the average exchange rate for 2018 first quarter to all periods contemplated in the analysis. The average exchange rates for the main currencies in which the Group operates are set out on page 9.

 

 

Impact of exchange rate movements on the balance sheet

The Group presents, at both the Group level as well as the business unit level, the real changes in the balance sheet as well as the changes excluding the exchange rate effect for loans and advances to customers excluding reverse repos and customer funds (which comprise deposits and mutual funds) excluding repos. As with the income statement, the reason is to facilitate analysis by isolating the changes in the balance sheet that are not caused by converting each local currency into euros.

These changes excluding the impact of exchange rate movements are calculated by converting loans and advances to customers excluding reverse repos and customer funds excluding repos, into our presentation currency, the euro, applying the closing exchange rate on the last working day of March 2018 to all periods contemplated in the analysis. The end-of-period exchange rates for the main currencies in which the Group operates are set out on page 9.

 

 

Impact of non-recurring items on the consolidated profit and loss accounts

With regard to the results, a summary of the consolidated profit and loss accounts for the first quarters of 2018 and 2017 can be found on page 63. In these accounts, results are included in their corresponding accounting item, even when, in the Group’s opinion, they distort the comparison between periods.

Therefore, summarised profit and loss accounts for the first quarters of 2018 and 2017 and for the fourth quarter of 2017 are presented on page 10. In these accounts, results, including those of said items, net of tax and minority interests, are included in a separate line which the Group names net capital gains and provisions just above the Group’s attributable profit. The Group believes that this statement explains more clearly the changes in the income statement. Those capital gains and provisions considered as non-recurring are subtracted from each of the income statement lines where they were naturally recorded.

 

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Alternative performance measures

 

 

The definitions of each of the previously-mentioned indicators and how they are calculated are given below:

 

Profitability and Efficiency

    

Ratio

   Formula    Relevance of the metric

 

  

 

  

 

RoE

(Return on equity)

  

Group’s attributable profit

Average stockholders’ equity* (excl. minority interests)

   This ratio measures the return that shareholders obtain on the funds invested in the entity and as such measures the company’s ability to pay shareholders.

RoTE

(Return on tangible equity)

  

Group’s attributable profit

Average stockholders’ equity* (excl. minority interests) - intangible assets

   This is a very common indicator, used to evaluate the profitability of the company as a percentage of a its tangible equity. It’s measured as the return that shareholders receive as a percentage of the funds invested in the entity less intangible assets.
Underlying RoTE   

Group’s underlying attributable profit

Average stockholders’ equity* (excl. minority interests) - intangible assets

   This indicator measures the profitability of the tangible equity of a company arising from ordinary activities, i.e. excluding net capital gains and provisions.

RoA

(Return on assets)

  

Consolidated profit

Average total assets

   This metric, commonly used by analysts, measures the profitability of a company as a percentage of its total assets. It is an indicator that reflects the efficiency of the company’s total funds in generating profit over a given period.

RoRWA

(Return on risk weighted assets)

  

Consolidated profit

Average risk weighted assets

   The return adjusted for risk is an derivative of the RoA metric. The difference is that RoRWA measures profit in relation to the bank’s risk weighted assets.
Underlying RoRWA   

Underlying consolidated profit

Average risk weighted assets

   This relates the underlying profit (excluding net capital gains and provisions) to the bank’s risk weighted assets.
Efficiency   

Operating expenses**

Gross income

   One of the most commonly used indicators when comparing productivity of different financial entities. It measures the amount of funds used to generate the bank’s operating income.

Credit risk

    

Ratio

   Formula    Relevance of the metric

 

  

 

  

 

NPL ratio

(Non-performing loans ratio)

  

Non-performing loans and advances to customers, customer guarantees and customer commitments granted

 

Total Risk***

   The NPL ratio is an important variable regarding financial institutions’ activity since it gives an indication of the level of risk the entities are exposed to. It calculates risks that are, in accounting terms, declared to be non-performing as a percentage of the total outstanding amount of customer credit and contingent liabilities.
Coverage ratio   

Provisions to cover impairment losses on loans and advances to customers, customer guarantees and customer commitments granted

Non-performing loans and advances to customers, customer guarantees and customer commitments granted

   The coverage ratio is a fundamental metric in the financial sector. It reflects the level of provisions as a percentage of the non- performing assets (credit risk). Therefore it is a good indicator of the entity’s solvency against client defaults both present and future.
Cost of Credit   

Allowances for loan-loss provisions over the last 12 months

Average loans and advances to customers over the last 12 months

   This ratio quantifies loan-loss provisions arising from credit risk over a defined period of time for a given loan portfolio. As such, it acts as an indicator of credit quality.

 

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Alternative performance measures  

 

 

Market Capitalisation

    

Ratio

   Formula    Relevance of the metric

 

  

 

  

 

TNAV per share

(Tangible net asset value per share)

  

Tangible book value****

Number of shares excluding treasury stock

   This is a very commonly used ratio used to measure the company’s accounting value per share having deducted the intangible assets. It is useful in evaluating the amount each shareholder would receive if the company were to enter into liquidation and had to sell all the company’s tangible assets.

Other indicators

    

Ratio

   Formula    Relevance of the metric

 

  

 

  

 

LtD

(Loan-to-deposit)

  

Net loans and advances to customers

Customer deposits

   This is an indicator of the bank’s liquidity. It measures the total (net) loans and advances to customers as a percentage of customer funds.
Loans and advances (excl. reverse repos)    Gross loans and advances to customers excluding reverse repos    In order to aid analysis of the commercial banking activity, reverse repos are excluded as they are highly volatile treasury products.
Deposits (excl. repos)    Customer deposits excluding repos    In order to aid analysis of the commercial banking activity, repos are excluded as they are highly volatile treasury products.
PAT + After tax fees paid to SAN (in Wealth Management)    Net profit + Fees paid from Santander Asset Management to Santander, net of taxes, excluding Private Banking customers    Metric to assess Wealth Management’s total contribution to Grupo Santander profits

(*) Stockholders’ equity = Capital and Reserves + Accumulated other comprehensive income + Group attributable profit + Dividends

(**) Operating expenses: General administrative expenses + Depreciation and amortisation

(***) Total risk = Total loans & advances and guarantees to customers (performing and non-performing) + non-performing contingent liabilities

(****) Tangible book value = Stockholders’ equity - intangible assets

 

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Alternative performance measures

 

 

Finally, below the numerical value of each indicator is given. For indicators related to credit risk, capitalisation and others, the fourth quarter data coincide with year-end since they are concepts relating to end of reference period balances.

 

Profitability and efficiency    Q4’17      Q1’18      Q1’17  

RoE

     7.81%        8.67%        8.19%  

Attributable profit to the Group

     7,313        8,216        7,469  

Average stockholders’ equity (excluding minority interests)

     93,628        94,793        91,171  

RoTE

     11.21%        12.42%        12.13%  

Attributable profit to the Group

     7,313        8,216        7,469  

Average stockholders’ equity (excl. minority interests) - intangible assets

     65,253        66,163        61,571  

Underlying RoTE

     11.79%        12.42%        12.13%  

Underlying attributable profit to the Group

     7,696        8,216        7,469  

Average stockholders’ equity (excl. minority interests) - intangible assets

     65,253        66,163        61,571  

RoA

     0.61%        0.67%        0.65%  

Consolidated profit

     8,899        9,636        8,745  

Average total assets

     1,460,975        1,439,732        1,353,495  

RoRWA

     1.44%        1.59%        1.48%  

Consolidated profit

     8,899        9,636        8,745  

Average risk weighted assets

     616,761        604,296        591,933  

Underlying RoRWA

     1.48%        1.59%        1.48%  

Underlying consolidated profit

     9,142        9,636        8,745  

Average risk weighted assets

     616,761        604,296        591,933  

Efficiency ratio

     49.4%        47.4%        46.1%  

Operating expenses

     5,961        5,764        5,543  

Gross Income

     12,062        12,151        12,029  
Credit risk    Dec-17      Mar-18      Mar-17  

NPL ratio

     4.08%        4.02%        3.74%  

Non-performing loans and advances to customers, customer guarantees and customer commitments granted

     37,596        37,408        32,158  

Total risk

     920,968        930,477        858,786  

Coverage ratio

     65.2%        70.0%        74.6%  

Provisions to cover impairment losses on loans and advances to customers, customer guarantees and customer commitments

     24,529        26,173        24,002  

granted

        

Non-performing loans and advances to customers, customer guarantees and customer commitments granted

     37,596        37,408        32,158  

Cost of credit

     1.07%        1.04%        1.17%  

Allowances for loan-loss provisions over the last 12 months

     9,111        8,994        9,509  

Average loans and advances to customers over the last 12 months

     853,479        868,747        809,331  
Market capitalisation    Dec-17      Mar-18      Mar-17  

TNAV (tangible book value) per share

     4.15        4.12        4.19  

Tangible book value

     66,985        66,445        62,137  

Number of shares excl. treasury stock (million)*

     16,132        16,129        14,825  
Others    Dec-17      Mar-18      Mar-17  

Loan-to-deposit ratio

     109%        112%        113%  

Net loans and advances to customers

     848,914        856,628        795,312  

Customer deposits

     777,730        767,340        705,786  
      Q4’17      Q1’18      Q1’17  

PAT + Net fee income (in the business Wealth Management) (constant EUR million)

     226        253        219  

Profit after taxes

     117        134        105  

Net fee income net of tax

     109        119        114  

(*).- Mar-17 data adjusted for the capital increase in July 2017, for like-on-like comparisons with Dec-17 and Mar-18 data.

Notes:

1)

Averages included in the RoE, RoTE, RoA and RoRWA denominators are calculated using 4 months’ worth of data in the case of quarterly figures (from December to March in Q1 and September to December in Q4).

 

2)

For periods less than one year, and if there are results in the net capital gains and provisions line, the profit used to calculate RoE and RoTE is the annualised underlying attributable profit to which said results are added without annualising.

 

3)

For periods less than one year, and if there are results in the net capital gains and provisions line, the profit used to calculate RoA and RoRWA is the consolidated annualised profit, to which said results are added without annualising.

 

4)

The risk weighted assets included in the denominator of the RoRWA metric are calculated in line with the criteria laid out in the CRR (Capital Requirements Regulation).

 

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Condensed consolidated financial statements

 

CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

CONSOLIDATED INCOME STATEMENT

CONSOLIDATED BALANCE SHEET

 

NOTE:

The financial information for the first three months of 2018 and 2017 (attached herewith) corresponds to that included in the consolidated summarised financial statements at these dates, drawn up in accordance with the International Accounting Standards (IAS) 34, Interim Financial Information. The accounting policies and methods used are those established by the International Financial Reporting Standards adopted by the European Union (IFRS-EU), Circular 4/2017 of the Bank of Spain, which replaces Circular 4/2004 for those years starting as of 1 January 2018, and the International Financial Reporting Standards issued by the International Accounting Standards Board (IFRS-IASB).

 

CONDENSED CONSOLIDATED INCOME STATEMENT (EUR million)

                 
      Q1’18      Q1’17  

Interest income

     13,340        14,523  

Interest expense

     (4,886)        (6,121)  

Net interest income

     8,454        8,402  

Dividend income

     35        41  

Share of results of entities accounted for using the equity method

     178        133  

Commission income

     3,738        3,587  

Commission expense

     (784)        (743)  

Gain or losses on financial assets and liabilities not measured at fair value through profit or loss, net

     127        156  

Gain or losses on financial assets and liabilities held for trading, net

     449        769  

Gains or losses on non-trading financial assets and liabilities mandatorily at fair value through profit or loss

     5     

Gain or losses on financial assets and liabilities measured at fair value through profit or loss, net

     16        (12)  

Gain or losses from hedge accounting, net

     (29)        (37)  

Exchange differences, net

     (73)        (304)  

Other operating income

     411        427  

Other operating expenses

     (390)        (404)  

Income from assets under insurance and reinsurance contracts

     910        743  

Expenses from liabilities under insurance and reinsurance contracts

     (896)        (729)  

Gross income

     12,151                12,029  

Administrative expenses

     (5,151)        (4,914)  

Staff costs

     (3,000)        (2,912)  

Other general administrative expenses

     (2,151)        (2,002)  

Depreciation and amortisation cost

     (613)        (629)  

Provisions or reversal of provisions, net

     (370)        (665)  

Impairment or reversal of impairment at financial assets not measured at fair value through profit or loss, net

     (2,297)        (2,416)  

Financial assets at fair value with changes in other comprehensive income

     (10)     

Financial assets at amortized cost

     (2,287)     

Financial assets measured at cost

        (7)  

Financial assets available-for-sale

         

Loans and receivables

        (2,409)  

Held-to-maturity investments

         

Impairment of investments in subsidiaries, joint ventures and associates, net

             

Impairment on non-financial assets, net

     (9)        (51)  

Tangible assets

     (10)        (12)  

Intangible assets

             

Others

     1        (39)  

Gain or losses on non financial assets and investments, net

     20        11  

Negative goodwill recognised in results

             

Gains or losses on non-current assets held for sale not classified as discontinued operations

     (42)        (54)  

Profit or loss before tax from continuing operations

     3,689        3,311  

Tax expense or income from continuing operations

     (1,280)        (1,125)  

Profit for the period from continuing operations

     2,409        2,186  

Profit or loss after tax from discontinued operations

             

Profit for the period

     2,409        2,186  

Profit attributable to non-controlling interests

     355        319  

Profit attributable to the parent

     2,054        1,867  

Earnings per share

     

Basic

     0.12        0.12  

Diluted

     0.12        0.12  

 

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Condensed consolidated financial statements

 

 

CONDENSED CONSOLIDATED BALANCE SHEET (EUR million)

                          
Assets    Mar-18      Dec-17      Mar-17  

Cash, cash balances at central banks and other deposits on demand

     100,673        110,995        74,804  

Financial assets held for trading

     124,591        125,458        143,109  

Non-trading financial assets mandatorily at fair value through profit or loss

     5,082        

Financial assets designated at fair value through profit or loss

     53,132        34,782        46,026  

Financial assets at fair value through other comprehensive income

     123,285        

Financial assets available-for-sale

        133,271        118,195  

Financial assets at amortised cost

     915,454        

Loans and receivables

                903,013                844,804  

Investments held-to-maturity

        13,491        14,268  

Hedging derivatives

     7,718        8,537        8,934  

Changes in the fair value of hedged items in portfolio hedges of interest risk

     1,136        1,287        1,392  

Investments

     9,155        6,184        5,275  

Joint ventures companies

     1,997        1,987        1,628  

Associated entities

     7,158        4,197        3,647  

Assets under insurance or reinsurance contracts

     347        341        329  

Tangible assets

     21,912        22,974        22,807  

Property, plant and equipment

     20,201        20,650        20,635  

For own-use

     8,073        8,279        7,828  

Leased out under an operating lease

     12,128        12,371        12,807  

Investment property

     1,711        2,324        2,172  

Of which Leased out under an operating lease

     1,313        1,332        1,264  

Intangible assets

     28,523        28,683        29,645  

Goodwill

     25,612        25,769        26,939  

Other intangible assets

     2,911        2,914        2,706  

Tax assets

     29,667        30,243        27,610  

Current tax assets

     5,950        7,033        6,296  

Deferred tax assets

     23,717        23,210        21,314  

Other assets

     11,887        9,766        8,840  

Insurance contracts linked to pensions

     233        239        259  

Inventories

     156        1,964        1,146  

Other

     11,498        7,563        7,435  

Non-current assets held for sale

     5,908        15,280        5,918  

TOTAL ASSETS

     1,438,470        1,444,305        1,351,956  

 

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Condensed consolidated financial statements

 

 

CONDENSED CONSOLIDATED BALANCE SHEET (EUR million)

        
Liabilities and equity    Mar-18      Dec-17      Mar-17  

Financial liabilities held for trading

     95,172        107,624        99,550  

Financial liabilities designated at fair value through profit or loss

     59,706        59,616        56,606  

Financial liabilities at amortised cost

     1,134,513        1,126,069        1,048,447  

Hedging derivatives

     8,073        8,044        7,362  

Changes in the fair value of hedged items in portfolio hedges of interest rate risk

     327        330        436  

Liabilities under insurance or reinsurance contracts

     850        1,117        635  

Provisions

     14,284        14,489        14,411  

Pensions and other post-retirement obligations

     6,177        6,345        6,526  

Other long term employee benefits

     1,498        1,686        1,606  

Taxes and other legal contingencies

     3,210        3,181        3,111  

Contingent liabilities and commitments

     848        617        539  

Other provisions

     2,551        2,660        2,629  

Tax liabilities

     7,901        7,592        8,960  

Current tax liabilities

     2,750        2,755        3,070  

Deferred tax liabilities

     5,151        4,837        5,890  

Other liabilities

     12,178        12,591        10,680  

Liabilities associated with non-current assets held for sale

                    

TOTAL LIABILITIES

     1,333,004        1,337,472        1,247,087  

Equity

                    

Shareholders’ equity

     117,451        116,265        107,706  

Capital

     8,068        8,068        7,291  

Called up paid capital

     8,068        8,068        7,291  

Unpaid capital which has been called up

                    

Share premium

     51,053        51,053        44,912  

Equity instruments issued other than capital

     533        525         

Equity component of the compound financial instrument

                    

Other equity instruments issued

     533        525         

Other equity

     203        216        195  

Accumulated retained earnings

     56,971        53,437        56,019  

Revaluation reserves

                    

Other reserves

     (1,395)        (1,602)        (905)  

(-) Own shares

     (36)        (22)        (6)  

Profit attributable to shareholders of the parent

     2,054        6,619        1,867  

(-) Interim dividends

            (2,029)        (1,667)  

Other comprehensive income

     (22,483)        (21,776)        (15,122)  

Items not reclassified to profit or loss

     (3,235)        (4,034)        (3,865)  

Items that may be reclassified to profit or loss

     (19,248)        (17,742)        (11,257)  

Non-controlling interest

     10,498        12,344        12,285  

Other comprehensive income

     (1,226)        (1,436)        (595)  

Other elements

     11,724        13,780        12,880  

TOTAL EQUITY

     105,466        106,833        104,869  

TOTAL LIABILITIES AND EQUITY

     1,438,470                1,444,305                1,351,956  

MEMORANDUM ITEMS

        

Loans commitment granted

     217,319        207,671        209,394  

Financial guarantees granted

     16,221        14,499        15,687  

Other commitments granted

     63,670        64,917        62,850  

 

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NOTE

Important information

Banco Santander, S.A. (“Santander”) cautions that this financial report contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RRAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this report and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) – under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) – under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements.

Forward-looking statements speak only as of the date of this report and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.

The information contained in this report is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in this report. No investment activity should be undertaken on the basis of the information contained in this report. In making this report available Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever.

Neither this report nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this report is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000.

Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this report should be construed as a profit forecast.

The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.

 

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Investor Relations

 

Ciudad Grupo Santander

Edificio Pereda, 2nd floor

Avda de Cantabria s/n

28660 Boadilla del Monte

Madrid (Spain)

Tel: +34 (91) 259 65 14 / +34 (91) 259 65 20

Fax: +34 (91) 257 02 45

e-mail: [email protected]

 

Legal Head Office:

Paseo Pereda 9-12, Santander (Spain)

Tel: +34 (942) 20 61 00

 

Operational Head Office:

Ciudad Grupo Santander

Avda. de Cantabria s/n

28660 Boadilla del Monte, Madrid (Spain)

 

 
 

    

    

 

 

 

 

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www.santander.com


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Item 3

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Item 3 24 April 2018 Q1’18 Earnings Presentation Here to help you prosper


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Important Information Banco Santander, S.A. (“Santander”) cautions that this presentation contains statements that constitute “forward-looking statements” within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by words such as “expect”, “project”, “anticipate”, “should”, “intend”, “probability”, “risk”, “VaR”, “RORAC”, “RoRWA”, “TNAV”, “target”, “goal”, “objective”, “estimate”, “future” and similar expressions. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance and our shareholder remuneration policy. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macro-economic, industry, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. Numerous factors, including those reflected in the Annual Report on Form 20-F filed with the Securities and Exchange Commission of the United States of America (the “SEC”) –under “Key Information-Risk Factors”- and in the Documento de Registro de Acciones filed with the Spanish Securities Market Commission (the “CNMV”) –under “Factores de Riesgo”- could affect the future results of Santander and could result in other results deviating materially from those anticipated in the forward-looking statements. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements. Forward-looking statements speak only as of the date of this presentation and are based on the knowledge, information available and views taken on such date; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in this presentation. No investment activity should be undertaken on the basis of the information contained in this presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever. Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments may differ materially from those of such subsidiaries.


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Important Information In addition to the financial information prepared under International Financial Reporting Standards (“IFRS”), this presentation includes certain alternative performance measures as defined in the Guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415es) as well as Non-IFRS measures. The APMs and Non-IFRS Measures are performance measures that have been calculated using the financial information from the Santander Group but that are not defined or detailed in the applicable financial information framework and therefore have neither been audited nor are capable of being completely audited. These APMs and Non-IFRS Measures are been used to allow for a better understanding of the financial performance of the Santander Group but should be considered only as additional information and in no case as a replacement of the financial information prepared under IFRS. Moreover, the way the Santander Group defines and calculates these APMs and Non-IFRS Measures may differ to the way these are calculated by other companies that use similar measures, and therefore they may not be comparable. For further details of the APMs and Non-IFRS Measures used, including its definition or a reconciliation between any applicable management indicators and the financial data presented in the consolidated financial statements prepared under IFR, see Section 26 of the Documento de Registro de Acciones for Banco Santander filed with the CNMV on 4 July 2017 (available on the web page of the CNMV -www.cnmv.es- and at Banco Santander -www.santander.com), Item 3A of the Annual Report on Form 20-F for the year ended 31 December 2017, filed with the U.S. Securities and Exchange Commission on 28 March 2018 (the “Form 20-F”) and section Alternative Performance Measures of the Financial Report for the first quarter of 2018 (available at Banco Santander –www.santander.com). For a discussion of the accounting principles used in translation of foreign currency-denominated assets and liabilities to euros, see note 2(a) to our consolidated financial statements included in our Annual Report for 2017 available on the CNMV’s website (www.cnmv.es) and on Banco Santander’s website (www.santander.com) and also included in our annual report on Form 20-F 3


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Index Group performance Q1’18 Business areas performance Q1’18 Concluding remarks Appendix Glossary 4


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Group performance Q1’18 01


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Group performance Q1’18 Q1’18 Highlights Commercial transformation Results and profitability Capital & dividends 2018 Outlook Our customer base continues to increase: Loyal +22% and Digital +24% YoY Our digital transformation is increasing the penetration of digital sales and transactions Top 3 in customer satisfaction in 7 countries reflects our improved operational excellence Profit growth YoY: +10% to EUR 2,054 mn (+22% in constant euros) Profit growth QoQ1: +33% (+37% in constant euros) Increased profitability: 12.4% RoTE We continue to generate capital and increase dividends FL CET1: 11.0% (+16 bps QoQ) 4 DPS increased from EUR 0.22 in 2017 to EUR 0.23 in 20182. By 2019 100% in cash Our Q1’18 performance makes us highly confident to meet our 2018 targets Popular integration on track. Legal integration approved (1) Underlying attributable profit change vs. Q4’17: +7% (+10% in constant euros) 6 (2) Total dividends charged to 2018 earnings are subject to the Board and AGM approval


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(1) As at 2017 (last available data) 7


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Group performance Q1’18 …which is reflected in our predictable growth and balance sheet strength GROWTH PROFITABILITY STRENGTH Loans Attributable profit FL CET1 EUR 856 bn (+13%) EUR 2,054 mn (+22%) 11.00% (+34 bps) Customer funds RoTE NPL ratio EUR 893 bn (+16%) 12.4% (+29 bps) 4.02% (+28 bps) Note: YoY change, including Popular in 2018. % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 8


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Group performance Q1’18 Excellent YoY performance driven by strong top-line growth and lower provisions Q1’18 % vs. Q1’17 Attributable profit Constant EUR mn EUR mn Euros Constant euros +22% 2,054 Net interest income 8,454 1 11 +37% Net fees 2,955 4 14 1,680 1,598 Customer revenues 11,409 1 12 1,392 1,497 ROF and other 742 -5 5 Gross income 12,151 1 11 Operating expenses -5,764 4 13 Net operating income 6,387 -2 10 Q1’17 Q2 Q3 Q4 Q1’18 Net loan-loss provisions -2,282 -5 8 Other provisions -416 -46 -42 Underlying attributable profit PBT 3,689 11 23 Constant EUR mn Attributable Profit 2,054 10 22 1,680 1,598 1,907 1,873 2,054 Note: Contribution to the SRF (net of tax) recorded in Q2’17 (EUR -146 mn). Contribution to the DGF (net of tax) in Q4’17 (EUR -186 mn) 9


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Note: Constant EUR. (1) Other income includes gains on financial transactions, income from the equity accounted method, dividends and other operating results. 10 Contribution to the SRF recorded in Q2’16 and Q2’17 and contribution to the DGF in Q4’16 and Q4’17


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11 Higher NII due to increased business volumes and margin management Note: YoY change in constant euros Group performance Q1’18 Net interest income +11% Mature markets +7% Developing markets +16% Organic growth + perimeter Lower rates +14% +16% -12 bps Loans Customer funds NIM Organic growth Margin improvement +10% +18% +50 bps Loans Customer funds NIM


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12 1,362 1,567 Mar-17 Mar-18 Higher fee income driven by rise in loyal customers, increased activity and commercialisation of value added products and services Note: YoY change. % change in constant euros. Group performance Q1’18 mutual funds balances +19% Total fee income by geography +14% Mature markets Developing markets +16% Total fee income by segment +11% Retail Banking Wealth Management +66% GCB +9% Activity growth cards turnover +13% insurance premium +10% Loyal customers growth Companies (k) +15% 14.1 17.2 Mar-17 Mar-18 +22% Individuals (mn)


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13 Higher costs due to commercial transformation and digitalisation investments, with optimisation measures not yet fully feeding through to synergies Cost-to-income impacted by integrations Group performance Q1’18 Top 3 in customer satisfaction3in 7 countries Note: Constant euros. (1) Spain and Portugal including Popular (2) Excluding inflation and perimeter (3) As at 2017 (last available data) 5.62.2 8.44.3 2.10.7 43.51.8 13.66.6 3.70.7 14.3-3.5 1.4-0.8 43.05.4 1.90.0 1.3-0.2 Nominal1 In real terms2 Active cost management Q1’18 vs.Q1’17, % 46.1% 47.4% 47.4% Q1’17 2017 Q1’18


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14 Lower cost of credit with some impact from the initial application of IFRS9 in Q1’18 Group NPL and coverage ratio improving Better cost of credit at Group level 1.17% 1.04% Q1’17 Q1’18 3.74 5.37 4.24 4.08 4.02 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Group performance Q1’18 (1) Banco Popular integration; (2) IFRS 9 application NPL ratio(%) 75 68 66 65 70 Coverage ratio(%) 2 1


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15 41.1 5.2 30.7 5.2 Real estate exposure reduction strategy Group performance Q1’18 (1) Spain Real Estate activity 4FollowingtheacquisitionofBancoPopular,weannouncedourintentiontoreduceGrupoSantander’sNPE 4AgreementwithBlackstonewascompletedinMarch2018accordingtoplan: 4Nomaterialimpactonresults 4Positiveimpactof10bpsontheCET1capitalratio 4AsaresultofthisoperationtheSpainRealEstateunithasanexposureofEUR5.2billion Gross value Jun-17 Blackstone transaction and other Provisions EUR bn Real estate exposure1 Net value Mar-18 Mar-18 EUR bn Net value Real estate assets4.0 Foreclosed assets2.8 Rental assets 1.2 RE non-performing loans (NPLs)1.2 RE assets + RE non-performing loans5.2 We will continue reducing this exposure in the coming quarters


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16 Progress in reaching our target of a fully loaded CET1 >11% in 2018 Fully loaded CET1 evolution Leverage ratio: 5.1% (5.0% on Mar-17) Proformaratio with future estimated impacts 10.66 10.84 11.00 +0.09 +0.08 -0.01 CET1 Mar-17 Organic Other2 Perimeter1 CET1 Mar-18 CET1 Dec-17 Note: all 2018 data calculated using the IFRS 9 transitional arrangements (1)Blackstone (+10 bps); Metrovacesa(-2 bps) (2)AFS and regulatory impacts Group performance Q1’18 % FL CET1 11.00 TotalBank+0.05 WiZink+0.09 SC USA minority interests-0.18 Popular restructuring-0.05 FL CET1 + transactions 10.91 Mar-18


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Delivering on our commitments: positive performance of main ratios Group performance Q1’18 RoTE(%) RoRWA(%) EPS1(EUR) Q1’17 Q4’17 Q1’18 1.48 1.44 1.59 Q1’17 Q4’17 Q1’18 12.1 11.2 12.4 Q1’17 Q4’17 Q1’18 0.120 0.088 0.120 TNAV per share1(EUR) Mar-17 Dec-17 Mar-18 4.19 4.15 4.12 (1)Q1’17 metrics have been restated to reflect the July 2017 capital increase Mar-18 excluding IFRS 9 impact EUR 4.20 FY 2018 target Doubledigitgrowth


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Business areas performance Q1’18 02


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19 Group profit growth driven by most markets (1) Excluding Corporate Centre and Real Estate Activity Spain Q1’18 Attributable profit in core markets EUR mnand % change vs. Q1’17 in constant euros +27% -21% +14% +8% +1% +52% -11% +3% +26% +4% 677 455 323 320 175 151 127 125 66 63 Q1’18 Attributable profit1 51% UK, 13% Spain; 18% SCF, 13% Portugal, 5% Poland, 2% USA, 5% Mexico, 7% Brazil, 27% Chile, 6% Argentina, 3% Other Latam, 1% Europe Americas 49% Business areas performance Q1’18


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16.56% 16.29% 15.92% 15.41% 15.64% 8.16% 6.81% 6.42% 5.59% 5.02% Q1’17 Q2 Q3 Q4 Q1’18 Brazil (1) EUR mn and % change in constant euros P&L1Q1’18%Q4’17%Q1’17 Cost of deposits Yield on loans Loyal customers (millions)3.7 4.6 Digital customers (millions) 6.9 9.1 NPL ratio (%)5.365.26 Cost of credit (%)4.844.35 Efficiency ratio (%)35.433.8 RoTE(%)16.519.9 Volumes in EUR bn Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 4Customer base and user experience (NPS) continue to be the primary driving forces behind our results, contributing to profit and RoTE(20%) 4Positivetop linetrendsunderscoring revenue recurrence: NII (higher volumes and spreads) and fee income (greater transactionalityand loyalty) 4Controlled costs and increased productivity 4Loans still growing above market average, while cost of credit improves. Controlled levels of LLPs and NPLs due to our risk model resilience 74 110 Loans Funds +3% QoQ +11% YoY +6% QoQ +28% YoY NII2,482 2.9 17.3 Fee income920 4.1 17.5 Gross income3,445 2.8 10.4 Operating expenses-1,165 -5.1 5.6 LLPs-822 5.5 7.6 PBT1,304 14.5 37.0 Attributable profit677 10.7 27.3 Business areas performance Q1’18 KEY DATAQ1’17Q1’18 ACTIVITY


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2.02% 1.97% 2.03% 2.03% 1.96% 0.46% 0.44% 0.42% 0.41% 0.35% Q1’17 Q2 Q3 Q4 Q1’18 Spain Loyal customers (millions)1.4 2.4 Digital customers (millions) 2.8 4.1 NPL ratio (%)5.226.27 Cost of credit (%)0.330.29 Efficiency ratio (%)51.855.5 RoTE(%)12.711.1 Cost of deposits Yield on loans 217 313 Loans Funds +44% YoY +38% YoY -1% QoQ -1% QoQ Note: Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds Business areas performance Q1’18 Volumes in EUR bn (1) EUR mn P&L1Q1’18%Q4’17%Q1’17 NII1,037 -2.9 38.9 Fee income673 -1.2 46.5 Gross income2,063 12.4 34.1 Operating expenses-1,145 -3.6 43.5 LLPs-207 18.1 26.8 PBT608 36.0 18.4 Attributable profit455 37.6 25.7 KEY DATAQ1’17Q1’18 ACTIVITY 4Includes Popular in Q1’18 and in Q4’17. Integration on track as scheduled 4Offering joint commercial initiatives: Launch of 1|2|3 Profesional(75k accounts since its launch in March) 4Volumeshit by outflows in large companies and institutions 4Positive trends in commercial revenues with an improvement in the cost of credit. Costs reflect the incorporation of less efficient business 4QoQ: Drop in NII due to lower volumes and ALCO portfolio sales in Q4. Seasonal increase in provisions


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22 Active customers (millions)19.5 19.4 NPL ratio (%)2.622.48 Cost of credit (%)0.390.36 Efficiency ratio (%)44.944.6 RoTE(%)17.116.6 Yield on loans 4.75% 4.74% 4.66% 4.61% 4.60% Q1’17 Q2 Q3 Q4 Q1’18 4ï^ï©ï§ï¨ï€  ï¤ï©ï¶ï¥ï²ï³ï©ï¦ï©ï£ï¡ï´ï©☐ï®ï€  ï¡ï®ï¤ï€ ï¬ï¥ï¡ï¤ï¥ï²ï³ï¨ï©ï°ï€ ï©ï®ï€  ï…ïµï²☐ï°ï¥ 4Increased new lending in almost all geographies: auto loans (+12%) and credit cards (+12%) 4Best-in-class profitability: profit up, boosted by higher NII, cost control and historically low NPLs and cost of credit 4Main contribution to profit: Germany (EUR 77 mn), Spain (EUR 68 mn) and Nordic countries (EUR 56 mn) 4Germanycommercial network integration on track as scheduled 10 New lendingQ1’18 92 Loans 0% QoQ +7% YoY 0% QoQ +9% YoY Note: % change in constant euros. Loans excluding reverse repos. Excluding Santander Consumer UK profit, recorded in Santander UK results. Including it, Q1’18 attributable profit: EUR 351 mn(+3% vs. Q1’17 and +3% vs. Q4’17) Business areas performance Q1’18 Volumes in EUR bn (1) EUR mn and % change in constant euros P&L1Q1’18%Q4’17%Q1’17 NII915 1.0 3.9 Fee income215 5.3 -7.1 Gross income1,140 0.7 2.8 Operating expenses-509 0.5 2.1 LLPs-120 > > PBT535 4.5 4.2 Attributable profit323 3.8 4.0 KEY DATAQ1’17Q1’18 ACTIVITY Santander Consumer Finance


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3.01% 2.91% 2.83% 2.78% 2.81% 0.69% 0.66% 0.62% 0.63% 0.64% Q1’17 Q2 Q3 Q4 Q1’18 Loyal customers (millions)4.1 4.4 Digital customers (millions) 4.7 5.2 NPL ratio (%)1.311.17 Cost of credit (%)0.030.10 Efficiency ratio (%)50.556.6 RoTE(%)11.39.1 Cost of deposits Yield on loans 4In a competitive market, strong growth in mortgages with focus on retention and service 4Profit impacted by pressure on revenue, investments in technology and regulatory projects, and provisions for single cases 4Credit quality remains solid with alow cost of credit and NPL 4QoQ: continued NII pressure from new asset margins and SVR compensated by lower provisions 239 207 Loans Funds 0% QoQ +1% YoY -3% QoQ 0% YoY Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds Business areas performance Q1’18 Volumes in EUR bn (1) EUR mn and % change in constant euros P&L1Q1’18%Q4’17%Q1’17 NII1,031 -2.0 -3.3 Fee income242 -0.9 -1.8 Gross income1,349 -0.1 -3.2 Operating expenses-764 5.5 8.4 LLPs-66 -18.6 > PBT457 2.9 -20.2 Attributable profit320 6.8 -21.1 KEY DATAQ1’17Q1’18 ACTIVITY United Kingdom


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24 4Significant investment in multichannel, digitalisation and commercial initiatives 4Profit up driven by NII and fee income, resulting in a high RoTE(20%).Solid credit quality 4Focus on customer satisfaction, loyalty and digital initiatives. Strong volume acceleration 4Profit up driven by commercial revenues, cost control and lower cost of credit EUR 175 mn;+14% EUR 151 mn;+8% 4Leading privately owned bank by loans and deposits. Of note were SMEs, consumer loans and strong increase in mutual funds 4Profit affected by Citibank integration costs and higher provisions(volume growth and 2017 releases) EUR 66 mn;-11% 4After Popular acquisition Santander Tottais the largest1privately owned bank 4The commercial transformation programme continues to boost loyal and digital customers 4Profitimpacted by ALCO sales in Q1’17 and higher tax rate. PBT: +10% EUR 127 mn; +1% 4Strong YoY credit growth across all segments and products accompanied by an increase in deposits 4Focus on commercial revenue and cost control though profit affected by the timing change of BFG payment to Q1 EUR 63 mn;+3% Good performance: higher customer base, higher profits and better credit quality Note: % change vs.Q1’17 in constant euros. (1) In terms of domestic assets and loans Business areas performance Q1’18 4Attributable profit growthdue to lower LLPs and cost control 4Santander Bank: increasing profitability by improving NIM and efficiency ratio 4SC USA: higher profitability due to better cost of credit and lower costs. Focus on improving cost of funding EUR 125 mn;+52%


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25 EUR mn 4Higher loss in NII YoY due to increased issuances (TLAC) 4Lower cost of hedging reflected in gains on financial transactions 4Operating expenses remained virtually unchanged as a result of the streamlining and simplification measures Q1’17Q4’17Q1’18 NII-194 -223 -224 Gains/Losses on FT-119 30 12 Operating expenses-119 -120 -121 Provisions-37 -51 -79 Tax and minority interests29 32 6 Underlying attrib. Profit-468 -378 -421 Non-recurring10 -306 0 Attributable profit-468 -684 -421 Corporate Centre (1) Q4’17 including goodwill and a positive impact of Allfundsgains. Business areas performance Q1’18 P&L


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Concluding remarks 03


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27 2018 Targets 2017 Loyal customers (mn) 18.6 17.3 Digital customers (mn) 30 25.4 Fee income1 ~10% CAGR 2015-18 13% Cost of credit risk 1.2% 2015-18 average 1.07% Cost-to-income 45-47% 47.4% EPS (EUR) Double digit growth 0.40 DPS (EUR)2 Yearly increase 0.22 FL CET1 >11% 10.84% RoTE >11.5% (1)% change in constant euros (2)Total dividends charged to 2018 earnings are subject to the Board and AGM approval (3) Underlying RoTE: 11.8% We are on track to meet our 2018 targets Q1’18 18.8 27.3 14% 1.04% 47.4% 0.120 (Q1’18) 0.23 11.00% 12.4% Concluding remarks Positive trends makes us confident to deliver solid results in 2018 10.4% 3


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Save the date SANTANDER INVESTOR DAY oCTOBER 3rd 2018 LONDAN


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> Appendix 04


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Appendix Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements 30


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Appendix Overall increase in loans and customer funds, boosted by developing markets and Banco Popular integration Loan portfolio Customer funds MATURE MARKETS DEVELOPING MARKETS MATURE MARKETS DEVELOPING MARKETS Mar-18 EUR bn YoY Chg. Mar-18 EUR bn YoY Chg. Mar-18 EUR bn YoY Chg. Mar-18 EUR bn YoY Chg. Spain 217 44% Poland 23 5% Spain 313 38% Poland 28 6% UK 239 1% Brazil 74 11% UK 207 0% Brazil 110 28% USA 72 -3% Mexico 29 8% USA 59 -6% Mexico 38 9% SCF 92 7% Chile 39 4% SCF 37 4% Chile 34 3% Portugal 37 30% Argentina 8 41% Portugal 37 19% Argentina 13 41% Individuals demand deposits, 37% Other individuals, 10% GCB, 10% Home mortgages, 36% GCB, 9% Loan portfolio Corporates, 12% Customer funds Corporates, 17% by businesses by businesses SMEs, 9% Individuals time deposits, 14% SMEs, 11% Consumer, 4% Consumer, 16% Individuals mutual funds, 15% Note: Loans excluding repos. Customer funds: deposits excluding repos + marketed mutual funds. % change in constant euros. 31 Spain and Portugal impacted by Banco Popular integration.


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Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements Appendix 32


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Appendix Mexico KEY DATA Q1’17 Q1’18 P&L1 Q1’18 %Q4’17 %Q1’17 NII 649 6.4 11.0 Loyal customers (thousands) 1,663 2,065 Fee income 187 7.1 11.0 Digital customers (thousands) 1,528 2,061 Gross income 831 3.4 7.7 NPL ratio (%) 2.77 2.68 Operating expenses -340 1.9 13.6 Cost of credit (%) 2.94 2.95 LLPs -200 9.7 -8.4 Efficiency ratio (%) 38.8 40.9 PBT 288 8.6 15.0 RoTE (%) 18.8 19.6 Attributable profit 175 1.5 14.1 (1) EUR mn and % change in constant euros ACTIVITY  Significant investment in multichannel, digitalisation and commercial Volumes in EUR bn initiatives 38 Yield on loans 29 11.79% 12.02% 12.02% 12.09% Efforts made to retain customers, attract payrolls (market share: +88 bps 11.28% YoY) and increase in digital customers (+35%) +2% +1% QoQ QoQ Cost of deposits Profit up due to strong NII and fee income, resulting in a high RoTE +8% +9% 3.04% 3.37% 3.39% 3.48% Solid credit quality: flat cost YoY YoY 2.67% NPL ratio, coverage ratio at 114% and of credit around 3% Loans Funds Q1’17 Q2 Q3 Q4 Q1’18 Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 33


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Appendix Chile KEY DATA Q1’17 Q1’18 P&L1 Q1’18 %Q4’17 %Q1’17 NII 490 -1.1 7.1 Loyal customers (thousands) 609 635 Fee income 111 20.1 9.4 Digital customers (thousands) 979 1,028 Gross income 640 0.8 5.2 NPL ratio (%) 4.93 5.00 Operating expenses -258 3.2 3.7 Cost of credit (%) 1.42 1.22 LLPs -121 9.7 5.6 Efficiency ratio (%) 40.9 40.3 PBT 282 1.8 14.5 RoTE (%) 17.1 17.2 Attributable profit 151 2.1 8.4 (1) EUR mn and % change in constant euros ACTIVITY Santander is the largest privately owned bank in Chile by assets and Volumes in EUR bn customers 39 34 Yield on loans 7.95% Economy gaining momentum with growth forecast at 3.5% in 2018 7.53% 7.33% 7.33% 7.52% +3% +3% QoQ QoQ Focus on customer satisfaction, loyalty and digital initiatives: Santander Life well accepted and new WorkCafé Branch openings Cost of deposits +4% +3% Loan and fund growth accelerate QoQ YoY YoY 2.10% 1.94% 1.81% 1.87% 1.78% Q1’17 Q2 Q3 Q4 Q1’18 Profit up driven by commercial revenues, cost control and lower cost of credit Loans Funds Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 34


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Appendix Portugal KEY DATA Q1’17 Q1’18 P&L1 Q1’18 %Q4’17 %Q1’17 NII 222 0.2 29.3 Loyal customers (thousands) 660 712 Fee income 98 6.3 9.4 Digital customers (thousands) 524 653 Gross income 341 3.3 16.2 NPL ratio (%) 8.47 8.29 Operating expenses -158 -5.1 14.3 Cost of credit (%) 0.07 0.08 LLPs -8 - -Efficiency ratio (%) 47.2 46.4 PBT 166 -0.8 10.2 RoTE (%) 15.3 12.7 Attributable profit 127 6.3 1.1 (1) EUR mn ACTIVITY Figures include Popular in Q1’18 and in Q4’17, with Santander Totta being Volumes in EUR bn the largest2 privately owned bank 37 37 Very dynamic activity, with market shares in new lending above 20% for Yield on loans both corporates and mortgages 0% +3% QoQ QoQ 1.97% 1.91% 1.86% 1.84% 1.86% The digital transformation continues to enhance customer loyalty +30% +19% Cost of deposits YoY YoY Commercial revenue increased, continued cost control and low cost of credit 0.30% 0.25% 0.22% 0.19% 0.18% Loans Funds Q1’17 Q2 Q3 Q4 Q1’18 Profit impacted by ALCO sales in Q1’17 and higher tax rate Note: Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 35 (2) In terms of domestic assets and loans


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Appendix United States KEY DATA Q1’17 Q1’18 P&L1 Q1’18 %Q4’172 %Q1’17 NII 1,221 -0.1 -5.4 Loyal customers (thousands) 280 301 Fee income 214 0.3 -9.4 Digital customers (thousands) 801 805 Gross income 1,578 3.0 -3.1 NPL ratio (%) 2.43 2.86 Operating expenses -735 -0.6 1.4 Cost of credit (%) 3.63 3.29 LLPs -579 -5.5 -17.5 Efficiency ratio (%) 44.6 46.6 PBT 241 59.4 39.7 RoTE (%) 2.8 3.9 Attributable profit 125—51.9 Loans Funds Loans3 Managed assets Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds. Santander Bank’s customers 36 (3) Includes leasing


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P&L1 Q1’18 %Q4’17 %Q1’17 NII 214 -1.8 39.6 Fee income 129 10.2 23.1 Gross income 377 0.2 34.8 Operating expenses -218 6.3 43.0 LLPs -49 44.5 > PBT 92 -21.5 -14.4 Attributable profit 66 -17.9 -10.9 (1) EUR mn and % change in constant euros Santander is the leading privately owned bank in Argentina by loans and deposits Volume growth: of note were SMEs, consumer loans and strong increase in mutual funds Gross income increased spurred by larger volumes, margin management and higher fee income Profit affected by Citibank’s integration costs and higher provisions. Coverage ratio at 121% (100% in Dec-17) Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 37 Citibank volume included from Mar-17. Citibank results not included in Q1’17 (only from Q2’17)


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Appendix Poland KEY DATA Q1’17 Q1’18 P&L1 Q1’18 %Q4’17 %Q1’17 NII 247 0.0 9.7 Loyal customers (thousands) 1,327 1,712 Fee income 112 -4.5 8.0 Digital customers (thousands) 2,018 2,111 Gross income 333 -13.1 0.3 NPL ratio (%) 5.20 4.77 Operating expenses -154 -4.9 1.9 Cost of credit (%) 0.66 0.69 LLPs -46 11.6 64.6 Efficiency ratio (%) 45.5 46.2 PBT 120 -25.5 -6.9 RoTE (%) 9.7 8.9 Attributable profit 63 -23.3 2.8 (1) EUR mn and % change in constant euros ACTIVITY Loan growth across all key segments and products Deposit base increasing with significant growth in demand deposits Strong credit quality in line with expectations: NPL ratio dropped and cost of credit steady Focus on commercial revenue and cost control Profit and RoTE affected by the timing change of total Resolution Fund payment to Q1 and lower trading gains Note: % change in constant euros. Loans excluding reverse repos. Funds: deposits excluding repos + marketed mutual funds 38


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Appendix Other Latin American Countries Attributable profit Constant EUR mn URUGUAY PERU +33% +9% 32 8 7 24 Q1’17 Q1’18 Q1’17 Q1’18 Focusing on loyalty, transactions and target segments Uruguay’s profit driven by higher NII and fee income, with improved C/I Peru’s profit driven by higher revenues 39


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Appendix Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements 40


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Appendix Retail Banking ACTIVITY P&L1 Q1’18 %Q4’172 %Q1’17 Volumes in EUR bn and % change in constant euros NII 8,034 0.9 12.4 Fee income 2,284 -2.0 11.3 747 704 Gross income 10,671 1.7 11.5 0% -1% Operating expenses -4,886 -2.1 12.8 QoQ QoQ LLPs -2,161 16.2 10.4 +16% PBT 3,285 2.0 23.6 +15% YoY YoY Attributable profit 1,931 2.7 21.8 Loans Funds EUR mn and % change in constant euros Q4’17 profit included EUR -57 mn related to hurricane provisions, SCUSA settlement and tax reform in the USA 4 Focused on three main priorities: customer loyalty, digital transformation and operational excellence 4 New commercial initiatives and launch of several offers across multi-channel model 4 Progress in achieving our targets. 18.8 million loyal customers (+22% from March-17) and 27.3 million digital customers (+24% from March-17) 4 Profit boosted by perimeter effect after Popular acquisition and the strong performance in commercial revenues 41


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REVENUE P&L1 Q1’18 %Q4’17 %Q1’17 Constant EUR mn NII 551 -1.3 -4.9 Fee income 404 5.2 9.4 TOTAL 1,403 -5% 1,332 Capital & Other 173 -42% 100 Gross income 1,332 11.3 -5.1 Operating expenses -527 1.6 14.3 Global Markets 497 0% 500 LLPs -71 -65.5 -42.8 Global Debt Customers Financing 318 +1% 321 0% PBT 733 64.3 -9.2 Attributable profit 483 65.2 -9.1 Global Transaction Banking 415 -1% 412 (1) EUR mn and % change in constant euros Q1’17 Q1’18 Appendix Global Corporate Banking 4 Higher revenue from international activity, benefiting from cross-border flows across our geographic footprint 4 Continued improvement in services to retail network customers, adapting our product offering to the Bank’s digital transformation 4 Attributable profit declined 9% YoY, due to strong gains on financial transactions Q1’17. Profit was 16% above 2017 quarterly average. 4 Improved quality of customer revenues, driven by value-added business and higher fee income that offset lower use of the balance sheet. 42


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Appendix Wealth Management ACTIVITY P&L1 Q1’18 %Q4’172 %Q1’17 Constant EUR bn NII 100 3.9 9.8 vs Q1’17 +4% +8% +2% +6% Fee income 276 59.1 68.5 335 Gross income 379 27.2 38.9 Operating expenses -182 37.6 47.0 184 179 LLPs -5 -60.5 -18.6 PBT 191 26.3 35.3 13 Attributable profit 126 34.2 25.6 Wealth SAM Private Customer Management Banking loans (1) EUR mn and % change in constant euros (2) Q4’17 profit included EUR -19 mn related to tax reform in the USA Assets under management Note: Total assets marketed and/or managed in 2018 and 2017 4 New Global Division that includes the Private Banking and Santander Asset Management (SAM) businesses of the Group in more than 10 countries4 Both businesses continue to be a reference in private banking and asset management in Spain and Latin America4 Key initiatives: development of UHNW proposition, Private Banking digital platform, strengthening of the SAM product catalogue4 Growth in volumes and revenues. Fee income growth driven by higher volumes and greater customer loyalty 4 Total contribution3 to the Group’s profit of 253 million (+16% over estimated Q1’17) (3) Profit after taxes + total fee income generated by this business. 43


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Appendix Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements 44


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Appendix We made good headway YTD in our funding plan to enhance the Group’s TLAC position and optimise its cost of capital Key liquidity ratios Funding plan—issuances Mar-18 Jan-Mar 18 Net loan-to-deposit ratio (LTD): 112% Group issuances2 EUR 8bn (~EUR 6bn TLAC-eligible) Deposits + M/LT funding / net loans: 113% Main issuers Parent bank and UK Liquidity Coverage Ratio (LCR)1: 138% Main issuance currencies EUR, USD, GBP Comfortable liquidity position (Group and subsidiaries) Focus on TLAC-eligible instruments, following our decentralised liquidity and funding model (1) Provisional data (2) Parent Bank, UK, SCF and USA. 45 Excluding covered bonds and securitisations 45


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Appendix Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements 46


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Appendix NPL ratio % Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Continental Europe 5.62 8.70 6.30 5.82 5.81 Spain 5.22 10.52 6.82 6.32 6.27 Santander Consumer Finance 2.62 2.61 2.60 2.50 2.48 Poland 5.20 4.66 4.70 4.57 4.77 Portugal 8.47 9.10 8.39 7.51 8.29 United Kingdom 1.31 1.23 1.32 1.33 1.17 Latin America 4.50 4.40 4.41 4.46 4.43 Brazil 5.36 5.36 5.32 5.29 5.26 Mexico 2.77 2.58 2.56 2.69 2.68 Chile 4.93 5.00 4.95 4.96 5.00 Argentina 1.82 2.21 2.34 2.50 2.54 USA 2.43 2.64 2.56 2.79 2.86 Operating Areas 3.77 5.40 4.27 4.10 4.04 Total Group 3.74 5.37 4.24 4.08 4.02 47


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Appendix Coverage ratio % Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Continental Europe 60.6 59.7 53.7 54.4 56.8 Spain 49.1 56.6 46.2 46.8 51.1 Santander Consumer Finance 108.9 106.5 104.3 101.4 107.2 Poland 61.2 67.5 67.6 68.2 72.0 Portugal 61.7 55.6 56.1 62.1 53.9 United Kingdom 33.8 32.6 31.5 32.0 34.6 Latin America 90.5 89.2 90.1 85.0 98.4 Brazil 98.1 95.5 97.6 92.6 110.4 Mexico 104.8 113.8 110.3 97.5 113.5 Chile 58.9 58.2 58.5 58.2 61.0 Argentina 134.1 109.9 102.8 100.1 121.3 USA 202.4 183.1 187.5 170.2 169.1 Operating Areas 74.6 67.6 65.7 65.1 69.7 Total Group 74.6 67.7 65.8 65.2 70.0 48


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Appendix Non-performing loans and loan-loss allowances. March 2018 Non-performing loans Loan-loss allowances 100%: EUR 37,408 million 100%: EUR 26,173 million Percentage over Group’s total 49 (*) Excluding SCF UK 49


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Cost of credit % Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Continental Europe 0.38 0.36 0.32 0.31 0.32 Spain 0.33 0.32 0.28 0.30 0.29 Santander Consumer Finance 0.39 0.37 0.34 0.30 0.36 Poland 0.66 0.65 0.61 0.62 0.69 Portugal 0.07 0.03 0.10 0.04 0.08 United Kingdom 0.03 0.02 0.03 0.08 0.10 Latin America 3.36 3.36 3.25 3.15 3.12 Brazil 4.84 4.79 4.55 4.36 4.35 Mexico 2.94 3.01 3.14 3.08 2.95 Chile 1.42 1.37 1.27 1.21 1.22 Argentina 1.68 1.75 1.85 1.85 2.06 USA 3.63 3.65 3.57 3.42 3.29 Operating Areas 1.18 1.18 1.12 1.07 1.03 Total Group 1.17 1.17 1.12 1.07 1.04 Appendix 50


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Appendix Loans and customer funds by units and businesses Other countries results Global business results Liquidity NPL and coverage ratios and cost of credit Quarterly income statements 51


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Appendix Grupo Santander EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 11,246 11,522 11,569 11,556 11,408 Gross income 12,029 12,049 12,252 12,062 12,151 Operating expenses (5,543) (5,648) (5,766) (5,961) (5,764) Net operating income 6,486 6,401 6,486 6,101 6,387 Net loan-loss provisions (2,400) (2,280) (2,250) (2,181) (2,282) Other (775) (848) (645) (544) (416) Underlying profit before taxes 3,311 3,273 3,591 3,375 3,689 Underlying consolidated profit 2,186 2,144 2,347 2,285 2,409 Underlying attributable profit 1,867 1,749 1,976 1,924 2,054 Net capital gains and provisions* — — (515) (382) — Attributable profit 1,867 1,749 1,461 1,542 2,054 (*) Including: in 3Q17 charges for integration costs and equity stakes and intangible assets 52 in 4Q17 Allfunds capital gains, USA fiscal reform, goodwill charges and in the US, provisions for hurricanes, increased stake in Santander Consumer USA and other 52


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Appendix Grupo Santander Constant EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 10,197 10,665 11,149 11,253 11,408 Gross income 10,903 11,146 11,816 11,750 12,151 Operating expenses (5,085) (5,268) (5,588) (5,819) (5,764) Net operating income 5,818 5,878 6,228 5,931 6,387 Net loan-loss provisions (2,112) (2,068) (2,140) (2,110) (2,282) Other (711) (789) (626) (534) (416) Underlying profit before taxes 2,995 3,020 3,462 3,287 3,689 Underlying consolidated profit 1,974 1,968 2,266 2,228 2,409 Underlying attributable profit 1,680 1,598 1,907 1,873 2,054 Net capital gains and provisions* — — (515) (376) — Attributable profit 1,680 1,598 1,392 1,497 2,054 (*) Including: in 3Q17 charges for integration costs and equity stakes and intangible assets 53 in 4Q17 Allfunds capital gains, USA fiscal reform, goodwill charges and in the US, provisions for hurricanes, increased stake in Santander Consumer USA and other


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Appendix Spain EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,206 1,409 1,753 1,749 1,710 Gross income 1,539 1,475 2,011 1,835 2,063 Operating expenses (798) (893) (1,161) (1,188) (1,145) Net operating income 741 582 850 647 918 Net loan-loss provisions (163) (144) (120) (175) (207) Other (64) (64) (62) (25) (104) Underlying profit before taxes 514 374 667 447 608 Underlying consolidated profit 367 267 489 333 455 Underlying attributable profit 362 262 484 330 455 Net capital gains and provisions — — (300) — — Attributable profit 362 262 184 330 455 54


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Appendix Santander Consumer Finance EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,121 1,096 1,121 1,110 1,130 Gross income 1,118 1,099 1,135 1,132 1,140 Operating expenses (502) (485) (484) (506) (509) Net operating income 616 614 650 625 631 Net loan-loss provisions (61) (57) (90) (58) (120) Other (37) (35) (30) (55) 24 Underlying profit before taxes 518 522 531 512 535 Underlying consolidated profit 370 382 370 373 388 Underlying attributable profit 314 319 309 311 323 Net capital gains and provisions* — — (85) (0) — Attributable profit 314 319 224 311 323 (*) Including: in Q3’17 charges for integration costs 55


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Appendix Santander Consumer Finance Constant EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,111 1,092 1,118 1,110 1,130 Gross income 1,108 1,094 1,131 1,132 1,140 Operating expenses (498) (483) (483) (506) (509) Net operating income 610 611 649 626 631 Net loan-loss provisions (60) (58) (89) (58) (120) Other (37) (35) (30) (56) 24 Underlying profit before taxes 513 519 530 512 535 Underlying consolidated profit 366 379 369 373 388 Underlying attributable profit 310 317 308 311 323 Net capital gains and provisions* — — (85) (0) — Attributable profit 310 317 223 311 323 (*) Including: in Q3’17 charges for integration costs 56


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Poland EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 318 343 350 360 359 Gross income 321 363 358 378 333 Operating expenses (146) (150) (149) (160) (154) Net operating income 175 212 209 218 179 Net loan-loss provisions (27) (34) (36) (40) (46) Other (23) (27) (28) (19) (13) Underlying profit before taxes 125 152 144 159 120 Underlying consolidated profit 86 120 110 116 89 Underlying attributable profit 59 83 76 81 63 Net capital gains and provisions — — — — — Attributable profit 59 83 76 81 63 Appendix 57


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Appendix Poland PLN million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,374 1,449 1,489 1,522 1,500 Gross income 1,386 1,532 1,525 1,599 1,390 Operating expenses (630) (634) (636) (675) (642) Net operating income 756 898 889 924 748 Net loan-loss provisions (116) (142) (155) (171) (191) Other (100) (112) (119) (78) (55) Underlying profit before taxes 539 644 614 674 502 Underlying consolidated profit 372 506 470 492 373 Underlying attributable profit 257 351 324 344 264 Net capital gains and provisions — — — — — Attributable profit 257 351 324 344 264 58


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Portugal EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 261 262 311 313 320 Gross income 294 275 345 330 341 Operating expenses (139) (142) (166) (167) (158) Net operating income 155 133 179 163 183 Net loan-loss provisions 10 5 (37) 10 (8) Other (14) (9) (16) (5) (9) Underlying profit before taxes 151 129 126 168 166 Underlying consolidated profit 126 111 81 120 128 Underlying attributable profit 125 110 80 119 127 Net capital gains and provisions — — — — — Attributable profit 125 110 80 119 127 Appendix 59


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Appendix United Kingdom EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,349 1,409 1,317 1,291 1,274 Gross income 1,432 1,544 1,397 1,344 1,349 Operating expenses (723) (723) (694) (721) (764) Net operating income 709 821 703 623 586 Net loan-loss provisions (15) (42) (66) (81) (66) Other (105) (171) (89) (101) (62) Underlying profit before taxes 588 608 547 441 457 Underlying consolidated profit 423 414 382 304 326 Underlying attributable profit 416 408 377 297 320 Net capital gains and provisions — — — — — Attributable profit 416 408 377 297 320 60


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Appendix United Kingdom GBP million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,160 1,213 1,183 1,146 1,125 Gross income 1,231 1,329 1,255 1,193 1,192 Operating expenses (622) (622) (623) (639) (675) Net operating income 609 706 632 554 517 Net loan-loss provisions (13) (36) (59) (72) (58) Other (90) (147) (81) (90) (55) Underlying profit before taxes 506 524 492 392 404 Underlying consolidated profit 364 356 344 270 288 Underlying attributable profit 358 351 339 265 282 Net capital gains and provisions — — — — — Attributable profit 358 351 339 265 282 61


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Brazil EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 3,455 3,413 3,392 3,458 3,403 Gross income 3,717 3,502 3,542 3,512 3,445 Operating expenses (1,314) (1,233) (1,244) (1,289) (1,165) Net operating income 2,403 2,269 2,298 2,223 2,280 Net loan-loss provisions (910) (852) (819) (814) (822) Other (358) (349) (268) (211) (154) Underlying profit before taxes 1,135 1,068 1,211 1,198 1,304 Underlying consolidated profit 713 689 747 738 761 Underlying attributable profit 634 610 659 642 677 Net capital gains and provisions — — — — — Attributable profit 634 610 659 642 677 Appendix 62


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Brazil BRL million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 11,561 12,036 12,567 13,139 13,568 Gross income 12,438 12,367 13,129 13,367 13,737 Operating expenses (4,397) (4,355) (4,613) (4,895) (4,644) Net operating income 8,041 8,013 8,516 8,472 9,093 Net loan-loss provisions (3,045) (3,008) (3,045) (3,105) (3,276) Other (1,198) (1,231) (1,007) (825) (615) Underlying profit before taxes 3,798 3,773 4,464 4,543 5,202 Underlying consolidated profit 2,386 2,431 2,757 2,802 3,034 Underlying attributable profit 2,121 2,152 2,432 2,438 2,699 Net capital gains and provisions — — — — — Attributable profit 2,121 2,152 2,432 2,438 2,699 Appendix 63


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Mexico EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 804 856 879 811 836 Gross income 824 914 892 830 831 Operating expenses (319) (361) (356) (345) (340) Net operating income 505 553 536 485 491 Net loan-loss provisions (233) (246) (240) (187) (200) Other (4) (6) (4) (24) (3) Underlying profit before taxes 267 301 292 274 288 Underlying consolidated profit 211 238 231 225 225 Underlying attributable profit 163 187 182 178 175 Net capital gains and provisions — — — — — Attributable profit 163 187 182 178 175 Appendix 64


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Mexico MXN million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 17,348 17,505 18,399 18,076 19,257 Gross income 17,779 18,706 18,677 18,508 19,143 Operating expenses (6,894) (7,386) (7,460) (7,683) (7,832) Net operating income 10,886 11,320 11,218 10,825 11,310 Net loan-loss provisions (5,032) (5,019) (5,015) (4,201) (4,610) Other (90) (131) (89) (522) (72) Underlying profit before taxes 5,764 6,170 6,113 6,102 6,628 Underlying consolidated profit 4,548 4,865 4,841 4,996 5,181 Underlying attributable profit 3,523 3,829 3,808 3,963 4,021 Net capital gains and provisions — — — — — Attributable profit 3,523 3,829 3,808 3,963 4,021 Appendix 65


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Chile EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 592 589 534 583 601 Gross income 645 644 604 630 640 Operating expenses (264) (260) (253) (248) (258) Net operating income 381 383 351 382 382 Net loan-loss provisions (122) (122) (108) (110) (121) Other 2 7 11 3 22 Underlying profit before taxes 261 267 255 276 282 Underlying consolidated profit 214 218 209 218 223 Underlying attributable profit 147 149 143 146 151 Net capital gains and provisions — — — — — Attributable profit 147 149 143 146 151 66


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Chile CLP billion Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 413,110 430,039 403,461 434,470 444,260 Gross income 450,136 469,704 456,238 469,635 473,564 Operating expenses (184,039) (189,977) (191,129) (184,867) (190,863) Net operating income 266,097 279,727 265,110 284,768 282,700 Net loan-loss provisions (85,110) (89,381) (81,474) (81,875) (89,852) Other 1,438 4,750 8,384 2,363 16,034 Underlying profit before taxes 182,425 195,096 192,020 205,256 208,882 Underlying consolidated profit 149,458 158,760 157,744 162,572 164,822 Underlying attributable profit 102,796 108,904 107,839 109,081 111,380 Net capital gains and provisions — — — — — Attributable profit 102,796 108,904 107,839 109,081 111,380 67


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Argentina EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 374 428 382 398 343 Gross income 405 470 423 449 377 Operating expenses (221) (269) (235) (244) (218) Net operating income 184 201 187 205 159 Net loan-loss provisions (29) (42) (46) (41) (49) Other 1 (35) (35) (23) (17) Underlying profit before taxes 156 123 106 141 92 Underlying consolidated profit 108 86 71 97 67 Underlying attributable profit 108 85 70 96 66 Net capital gains and provisions — — — — — Attributable profit 108 85 70 96 66 68


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Argentina ARS billion Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 6,241 7,378 7,644 8,101 8,293 Gross income 6,764 8,104 8,460 9,103 9,117 Operating expenses (3,690) (4,640) (4,713) (4,964) (5,278) Net operating income 3,074 3,464 3,747 4,139 3,840 Net loan-loss provisions (486) (730) (903) (828) (1,196) Other 17 (596) (659) (466) (411) Underlying profit before taxes 2,606 2,138 2,185 2,845 2,232 Underlying consolidated profit 1,807 1,486 1,462 1,960 1,610 Underlying attributable profit 1,795 1,477 1,453 1,948 1,599 Net capital gains and provisions — — — — — Attributable profit 1,795 1,477 1,453 1,948 1,599 Appendix 69


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United States EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,763 1,738 1,545 1,495 1,435 Gross income 1,879 1,880 1,604 1,596 1,578 Operating expenses (837) (845) (743) (773) (735) Net operating income 1,042 1,035 861 824 843 Net loan-loss provisions (811) (697) (634) (638) (579) Other (32) (24) (2) (31) (23) Underlying profit before taxes 199 314 225 155 241 Underlying consolidated profit 138 235 154 109 174 Underlying attributable profit 95 149 93 71 125 Net capital gains and provisions* — — — (76) — Attributable profit 95 149 93 (5) 125 Appendix (*) Including: in Q4’17 fiscal reform, provisions for hurricanes, increased stake in Santander Consumer USA and other 70


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United States USD million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income 1,877 1,912 1,820 1,765 1,764 Gross income 2,001 2,068 1,893 1,884 1,940 Operating expenses (891) (929) (875) (909) (904) Net operating income 1,109 1,138 1,018 975 1,036 Net loan-loss provisions (863) (768) (749) (753) (712) Other (34) (27) (4) (36) (28) Underlying profit before taxes 212 343 265 186 296 Underlying consolidated profit 147 257 182 132 214 Underlying attributable profit 101 163 111 85 154 Net capital gains and provisions* — — — (85) — Attributable profit 101 163 111 (0) 154 71


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Appendix Corporate Centre EUR million Q1’17 Q2’17 Q3’17 Q4’17 Q1’18 NII + Fee income (198) (223) (227) (240) (233) Gross income (341) (340) (300) (238) (227) Operating expenses (119) (118) (118) (120) (121) Net operating income (460) (458) (419) (359) (348) Net loan-loss provisions (5) (11) (22) (8) (37) Other (32) (53) (54) (43) (43) Underlying profit before taxes (497) (522) (495) (410) (427) Underlying consolidated profit (471) (561) (481) (378) (421) Underlying attributable profit (468) (563) (480) (378) (421) Net capital gains and provisions* — — (130) (306) — Attributable profit (468) (563) (610) (684) (421) (*) Including: in Q3’17 equity stakes and intangible assets 72 in Q4’17 goodwill charges


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Glossary 05


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Glossary—Acronyms AFS: Available for sale Bn: Billion CET1: Common equity tier 1 C&I: Commercial and Industrial DGF: Deposit guarantee fund FL: Fully-loaded EPS: Earning per share LTV: Loan to Value LLPs: Loan-loss provisions MXN: Mexican Pesos NII: Net interest income NIM: Net interest margin NPL: Non-performing loans n.m.: Non meaningful PBT: Profit before tax P&L: Profit and loss RoRWA: Return on risk-weighted assets RWA: Risk-weighted assets RoTE: Return on tangible equity SCF: Santander Consumer Finance SC USA: Santander Consumer USA SGCB: Santander Global Corporate Banking SMEs: Small and Medium Enterprises SRF: Single Resolution Fund ST: Short term SVR: Standard variable rate TNAV: Tangible net asset value UF: Unidad de fomento (Chile) y-o-y: Year on Year UK: United Kingdom US: United States 74


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Glossary – definitions PROFITABILITY AND EFFICIENCY RoTE: Return on tangible capital: Group attributable profit / average of: net equity (excluding minority interests) – intangible assets (including goodwill) RoRWA: Return on risk-weighted assets: consolidated profit / average risk-weighted assets Efficiency: Operating expenses / gross income. Operating expenses defined as general administrative expenses + amortisations CREDIT RISK NPL ratio: Non-performing loans and customer advances, customer guarantees and contingent liabilities / total risk. Total risk is defined as: normal and non-performing balances of customer loans and advances, customer guarantees and contingent liabilities NPL coverage ratio: Provisions to cover losses due to impairment of customer loans and advances, customer guarantees and contingent liabilities / non-performing balances of customer loans and advances, customer guarantees and contingent liabilities Cost of credit: Provisions to cover losses due to impairment of loans in the last 12 months / average customer loans and advances of the last 12 months CAPITALISATION Tangible net asset value per share – TNAV: Tangible stockholders’ equity / number of shares (excluding treasury shares). Tangible stockholders’ equity calculated as shareholders equity + accumulated other comprehensive income—intangible assets Notes: 1) The averages for the RoTE and RoRWA denominators are calculated on the basis of four months from December to March. 2) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoTE is the annualised underlying attributable profit (excluding non-recurring results), to which are added non-recurring results without annualising them. 3) For periods of less than a year, and in the event of non-recurring results existing, the profit used to calculate the RoRWA is the consolidated annualised result (excluding non-recurring results), to which is added non-recurring results without annualising them. 4) The risk-weighted assets included in the RoRWA denominator are calculated in accordance with the criteria defined by the Capital Requirements Regulation (CRR). 75


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Thank you Our purpose is to help people and business prosper Our culture is based on believing that everything we do should be


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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

  Banco Santander, S.A.
Date: April 26, 2017     By:   /s/ José García Cantera
      Name: José García Cantera
      Title:   Chief Financial Officer