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FORM 6-K

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Report of Foreign Issuer

Pursuant to Rule 13a-16 or 15d-16 of

the Securities Exchange Act of 1934

For the month of April, 2015

Commission File Number: 001-12518

Banco Santander, S.A.

(Exact name of registrant as specified in its charter)

Ciudad Grupo Santander

28660 Boadilla del Monte (Madrid) Spain

(Address of principal executive office)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F:

Form 20-F  x            Form 40-F  ¨

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1):

Yes  ¨            No   x

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7):

Yes  ¨            No   x

 

 

 


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Banco Santander, S.A.

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INCORPORATION BY REFERENCE

Items 2 and 3 of this report on Form 6-K shall be deemed to be incorporated by reference into the registration statement on Form F-3 (Registration Number: 333-185153) of Banco Santander, S.A. and to be a part thereof from the date on which this report is filed, to the extent not superseded by documents or reports subsequently filed or furnished.

 

Item

   

1

  Press release regarding First Quarter 2015 results

2

  Financial report for January-March 2015 results.

3

  Financial statements for January-March 2015 results.

4

  Analyst presentation for January-March 2015 results


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Item 1

 

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PRESS RELEASE

FIRST QUARTER 2015 RESULTS

Banco Santander made a profit EUR 1.717

billion, 32% more than a year earlier

 

 

 

“Santander’s strong increase in lending reflects our commitment to helping our customers grow. When we raised capital in January, we said our goal was to target organic growth in our core markets forecasted to achieve strong economic recovery.”

 

Ana Botín, Chairman of Banco Santander

 

 

 

    BUSINESS. Lending reached EUR 813,260 million, EUR 100,000 million and 14% more than the same period last year. Deposits and mutual funds also grew 14% and now total 780,020 million. Customer funds increased in the ten key markets as did lending in all countries, except Portugal.

 

    EFFICIENCY. Revenues grew two points more than costs, 13% compared to 11%, allowing a 0.9 point improvement in the efficiency ratio which, at 47.0%, is one of the best in the sector.

 

    PROFITABILITY. The growth in profit brought an improvement in ROTE of 1.1 points, to 11.5%, and a 6% increase in earnings per share.

 

    DIVERSIFICATION. Profit grew in nine of the ten markets. Europe contributed 52% of group profit (United Kingdom 20% and Spain 15%), Latin America 38% (Brazil 21% and Mexico 7%) and U.S., 10%.

 

    Spain: Attributable profit reached EUR 357 million (+42%). Net interest income grew almost 2% and costs fell 5%. Lending increased 1% and customer funds 7% over March of last year.

 

    U.K.: Attributable profit totaled EUR 477 million (355 million pounds, +14%). Net interest income grew 8% and costs 5%. Credit increased 5%, and customer funds, 3%.

 

    Brazil: Attributable profit amounted to 516 million (BRL 1,657 million, +41%). Basic revenues and costs remained practically flat. Loans were up 17% and customer funds 12%.

Madrid, April 28, 2015. Banco Santander made attributable profit of EUR 1,717 million in the first quarter, 32% more than the same period of 2014. Of the ten core markets in which the group operates, only Chile showed a decline in profit. The strong growth was supported by the bank’s three largest markets, Spain, UK and Brazil.

 

Comunicación Externa. 1

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


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Results

Exchange rates, marked by the euro-dollar and euro-pound depreciation, had a positive impact on growth rates in the balance sheet and results for the first quarter of 2015, adding to the favourable trend in the business and in group revenues. Attributable profit for the quarter grew 32%, a change that would have been 22% without the exchange rate effect. Revenues increased 13%, 7% without the exchange rate factor; and lending grew 14%, 7% without the exchange rate variation.

These results are produced in a context of uneven economic performance for the different countries in which the group operates. Countries such as U.S., Mexico and Poland are expected to grow more than 3% this year; Spain, U.K. and Chile, more than 2.5%; and Germany and Portugal, over 1.5%. Meanwhile, Brazil and Argentina will register a fall in economic growth. Official interest rates in euros, dollars and pounds are at historic lows.

 

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The improvement in profits are a result of an increase in basic revenue of 13%, a change that is two points greater than costs, which grew 11%. This performance allows continued improvement in the efficiency ratio of almost one point, to 47.0%, which positions Banco Santander among the most efficient financial institutions in the world.

Net operating income, the difference between income and costs, stood at EUR 6,067 million, with growth of 15%. This increase, together with the decrease in loan loss provisions of 5%, means that the final result shows a 32% improvement.

Emerging economies (Latin America and Poland) accounted for 42% of profit and mature markets contributed 58%. By country, the largest contribution was from Brazil (21%), followed by U.K. (20%), Spain (15%), U.S. (10%), Mexico (7%), Chile (5%), Poland (4%), Argentina (3%) and Portugal (2%). Santander Consumer Finance contributed 10% to total profit.

 

Comunicación Externa. 2

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


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Balance sheet

Banco Santander closed March 2015 with total assets of EUR 1.37 trillion, 17% more than March of 2014. The business shows balanced growth, since both new loans and deposits grew 14%.

At the end of March, 2015, the loan portfolio reached EUR 813,260 million, 14% more than the year before (7% without the exchange rate effect), which means the credit balances increased by more than EUR 100,000 in one year. Of the ten key markets in which the group operates, credit grew in all except Portugal.

 

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In Spain, the total loan portfolio reached EUR 161,023 million, with an increase slightly above 1% compared to the close of March, 2014, after subtracting repos. New lending to companies grew 24% and to individuals, 36%, with mortgages increasing 23%. These increases in new credit exceed redemptions generating growth in final balances of financing to companies, consumer lending to individuals and to the public administration. However, in mortgages, amounts redeemed exceeded new transactions.

In U.K., the loan portfolio stood at EUR 275,654 million, with growth of 20% over the first quarter of 2014. Without the exchange rate effect, in pounds, the increase in lending is 5%, boosted by financing to companies, which grew 9% year-on-year, mortgages, which grew 1%, and the addition of GBP 2,500 million in automobile loans as a result of the agreement with the French group PSA.

 

Comunicación Externa. 3

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


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In Brazil, the loan portfolio reached EUR 76,336 million, with growth of 5%, which is 17% without the exchange rate effect. Financing to companies was responsible for most of the growth, 39%, as well as in mortgages, which increased 35%. Financing to SMEs also showed marked improvement, and grew 6% year-on-year.

As for customer funds, total deposits and mutual funds of Grupo Santander is 780,020 million, with growth of 14% (8% without the exchange rate effect), which represents an addition of EUR 96,000 million in one year. Deposits reached 644,766 million and mutual funds 135,254 million, with growth of 11% and 21%, respectively, for the year. All markets gained resources.

 

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Current accounts, which make up more than half of these deposits, showed positive growth in the group’s ten key markets. The current account balance reached EUR 393,588 million at the close of the first quarter of the year, with growth of 28% compared with the end of March, 2014. This means that in twelve months 85,000 million was added to these accounts. The current account is key to the strategy of increasing the loyalty of the bank’s customers, since it is the conduit for most transactions, centralizing income and costs.

In Spain, total customer funds (deposits plus mutual funds) amounted to 229,377 million at the end of March of this year, with an increase of 7% for the year. Demand deposits grew 18%, compared to a fall of 16% for time deposits, and assets in mutual funds rose 28%.

In U.K., the volume of deposits plus mutual funds reached EUR 223,932 million and grew 17% for the year, 3% without the exchange rate effect. The improvement is centred on growth in current accounts to individuals, the balance of which increased 40% in twelve months, with a rate of increase of one billion pounds per month. The 1|2|3 products have attracted 4 million customers, 1.3 million in the last year and for 94% of them, Santander is their primary bank.

 

Comunicación Externa. 4

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


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In Brazil, the total of deposits and mutual funds reached 85,802 million, with growth of 12% without the exchange rate effect. Total deposits grew 7% and funds, 17%.

Spain, U.K. and Brazil represented 69% of customer funds managed and commercialised by the group and 63% of the loan portfolio. Loan portfolio quality improved in the three countries, which determines the group’s NPL performance, which was at 4.85% at the close of the first quarter, with a decrease of 0.67 point in one year, of which more than half (0.34 point) occurred in the quarter. Meanwhile, the group continued to increase coverage, which is now at 69% compared to 66% a year earlier.

 

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The NPL ratio in Spain is at 7.25%, 0.13 points less than last December and 0.36 points lower than one year ago. In U.K., the NPL ratio is very low, 1.75%, and even so decreased 0.13 point in one year. Brazil closed with a NPL ratio of 4.90% and managed to cut NPLs 0.15 point for the quarter and 0.84 points for the year.

Capital

At the beginning of the year the bank carried out a rights issue for EUR 7,500 million via an accelerated bookbuilding offer among institutional investors. At the close of the first quarter, Banco Santander’s total equity stood at EUR 91,915 million, 27% more than one year before. The bank’s capital ratio is 12%, with core capital of 9.7%, both fully loaded.

 

Comunicación Externa. 5

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


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The 32% growth in profit meant that despite an increase of 22% in the number of shares as a result of the rights issue and the scrip dividend, earnings per share grew 6%. Likewise, the return on tangible equity (ROTE) increased 1.1 points, to 11.5%.

 

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Along with the rights issues, the bank’s board of directors announced its new dividend policy against fiscal year 2015, which consists of the payment of four dividends for EUR 0.05 per share, of which three will be paid in cash and one in shares or cash, per the shareholders choice. This year’s August dividend payment will be made entirely in cash.

Banco Santander has a market capitalization of more than EUR 90,000 million, making it the first bank in the Euro zone and eleventh-largest in the world. Santander has 3,230,808 shareholders and 187,262 employees serving over 100 million customers through 12,920 branches.

More information at: www.santander.com

 

Comunicación Externa. 6

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Ciudad Grupo Santander Edificio Arrecife Pl. 2
28660 Boadilla del Monte (Madrid) Telf.: 34 91 289 52 11
email:[email protected]


Table of Contents
  FINANCIAL REPORT 2015    JANUARY - MARCH
    

 

 KEY CONSOLIDATED DATA 

 

Balance sheet (EUR million)    Mar’15      Dec’14      %      Mar’14      %      2014  

Total assets

     1,369,689         1,266,296         8.2         1,168,842         17.2         1,266,296   

Net customer loans

     793,965         734,711         8.1         694,595         14.3         734,711   

Customer deposits

     687,362         647,628         6.1         620,135         10.8         647,628   

Managed and marketed customer funds

     1,091,174         1,023,437         6.6         966,704         12.9         1,023,437   

Stockholders’ equity

     91,915         80,806         13.7         72,117         27.5         80,806   

Total managed and marketed funds

     1,545,444         1,428,083         8.2         1,313,138         17.7         1,428,083   
Income statement* (EUR million)    1Q’15      4Q’14      %      1Q’14      %      2014  

Net interest income

     8,038         7,714         4.2         6,992         15.0         29,548   

Gross income

     11,444         11,040         3.7         10,124         13.0         42,612   

Pre-provision profit (net operating income)

     6,067         5,824         4.2         5,277         15.0         22,574   

Profit before taxes

     2,990         2,580         15.9         2,149         39.1         9,720   

Attributable profit to the Group

     1,717         1,455         18.0         1,303         31.8         5,816   

(*).- Variations w/o exchange rate

Quarterly: Net interest income: +0.9%; Gross income: +0.7%; Pre-provision profit:+1.0%; Attributable profit:+12.1%

Year-on-year: Net interest income: +7.9%; Gross income: +6.8%; Pre-provision profit: +8.1%; Attributable profit: +21.8%

 

EPS, profitability and efficiency (%)    1Q’15      4Q’14      %     1Q’14      %     2014  

EPS (euro)

     0.121         0.112         7.3        0.113         6.4        0.479   

RoE (1)

     7.6         6.7                 6.6                 7.0   

RoTE (1)

     11.5         10.2                 10.4                 11.0   

RoA

     0.6         0.6                 0.5                 0.6   

RoRWA

     1.4         1.2                 1.2                 1.3   

Efficiency ratio (with amortisations)

     47.0         47.2                 47.9                 47.0   
Solvency and NPL ratios (%)    Mar’15      Dec’14      %     Mar’14      %     2014  

CET1 fully-loaded (1)

     9.7         9.7                                  9.7   

CET1 phase-in (1)

     11.9         12.2                 10.8                 12.2   

NPL ratio

     4.85         5.19                 5.52                 5.19   

Coverage ratio

     68.9         67.2                 66.3                 67.2   
Market capitalisation and shares    Mar’15      Dec’14      %     Mar’14      %     2014  

Shares (millions at period-end)

     14,061         12,584         11.7        11,561         21.6        12,584   

Share price (euros)

     7.017         6.996         0.3        6.921         1.4        6.996   

Market capitalisation (EUR million)

     98,663         88,041         12.1        80,014         23.3        88,041   

Book value (euro)

     6.55         6.42                 6.24                 6.42   

Price / Book value (X)

     1.07         1.09                 1.11                 1.09   

P/E ratio (X)

     14.54         14.59                 15.26                 14.59   
Other data    Mar’15      Dec’14      %     Mar’14      %     2014  

Number of shareholders

     3,230,808         3,240,395         (0.3     3,299,097         (2.1     3,240,395   

Number of employees

     187,262         185,405         1.0        185,165         1.1        185,405   

Number of branches

     12,920         12,951         (0.2     13,590         (4.9     12,951   

 

(1).- In 2014, pro-forma taking into account the January 2015 capital increase

 

Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on April, 23 2015, following a favourable report from the Audit Committee on April, 21 2015. The Audit Committee verified that the information for 2015 was based on the same principles and practices as those used to draw up the annual financial statements.

 

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Item 2

 

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Table of Contents

Financial report

 

3 Key consolidated data
4 Highlights of the period
6 Santander aim
8 General background
9 Income statement
12 Balance sheet
16 Risk management
19 Business information by geography
20 Main units of Continental Europe
24 United Kingdom
25 Main units of Latin America
30 United States
31 Corporate Activities
32 Information by global business
32 Retail Banking
33 Global Wholesale Banking
34 Corporate Governance
35 Corporate Social Responsibility
36 The Santander share
37 Financial information. Appendix

At Banco Santander, we take advantage of new

communication technologies and the social

networks to improve dialogue with our

stakeholders

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Table of Contents
FINANCIAL REPORT 2015    JANUARY - MARCH

 

KEY CONSOLIDATED DATA

 

Balance sheet (EUR million)    Mar’15      Dec’14      %      Mar’14      %      2014  

Total assets

     1,369,689         1,266,296         8.2         1,168,842         17.2         1,266,296   

Net customer loans

     793,965         734,711         8.1         694,595         14.3         734,711   

Customer deposits

     687,362         647,628         6.1         620,135         10.8         647,628   

Managed and marketed customer funds

     1,091,174         1,023,437         6.6         966,704         12.9         1,023,437   

Stockholders’ equity

     91,915         80,806         13.7         72,117         27.5         80,806   

Total managed and marketed funds

     1,545,444         1,428,083         8.2         1,313,138         17.7         1,428,083   
Income statement* (EUR million)    1Q’15      4Q’14      %      1Q’14      %      2014  

Net interest income

     8,038         7,714         4.2         6,992         15.0         29,548   

Gross income

     11,444         11,040         3.7         10,124         13.0         42,612   

Pre-provision profit (net operating income)

     6,067         5,824         4.2         5,277         15.0         22,574   

Profit before taxes

     2,990         2,580         15.9         2,149         39.1         9,720   

Attributable profit to the Group

     1,717         1,455         18.0         1,303         31.8         5,816   

(*).- Variations w/o exchange rate

Quarterly: Net interest income: +0.9%; Gross income: +0.7%; Pre-provision profit:+1.0%; Attributable profit:+12.1%

Year-on-year: Net interest income: +7.9%; Gross income: +6.8%; Pre-provision profit: +8.1%; Attributable profit: +21.8%

 

EPS, profitability and efficiency (%)    1Q’15      4Q’14      %     1Q’14      %     2014  

EPS (euro)

     0.121         0.112         7.3        0.113         6.4        0.479   

RoE (1)

     7.6         6.7                 6.6                 7.0   

RoTE (1)

     11.5         10.2                 10.4                 11.0   

RoA

     0.6         0.6                 0.5                 0.6   

RoRWA

     1.4         1.2                 1.2                 1.3   

Efficiency ratio (with amortisations)

     47.0         47.2                 47.9                 47.0   
Solvency and NPL ratios (%)    Mar’15      Dec’14      %     Mar’14      %     2014  

CET1 fully-loaded (1)

     9.7         9.7                                  9.7   

CET1 phase-in (1)

     11.9         12.2                 10.8                 12.2   

NPL ratio

     4.85         5.19                 5.52                 5.19   

Coverage ratio

     68.9         67.2                 66.3                 67.2   
Market capitalisation and shares    Mar’15      Dec’14      %     Mar’14      %     2014  

Shares (millions at period-end)

     14,061         12,584         11.7        11,561         21.6        12,584   

Share price (euros)

     7.017         6.996         0.3        6.921         1.4        6.996   

Market capitalisation (EUR million)

     98,663         88,041         12.1        80,014         23.3        88,041   

Book value (euro)

     6.55         6.42                 6.24                 6.42   

Price / Book value (X)

     1.07         1.09                 1.11                 1.09   

P/E ratio (X)

     14.54         14.59                 15.26                 14.59   
Other data    Mar’15      Dec’14      %     Mar’14      %     2014  

Number of shareholders

     3,230,808         3,240,395         (0.3     3,299,097         (2.1     3,240,395   

Number of employees

     187,262         185,405         1.0        185,165         1.1        185,405   

Number of branches

     12,920         12,951         (0.2     13,590         (4.9     12,951   

 

(1).- In 2014, pro-forma taking into account the January 2015 capital increase

 

Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on April, 23 2015, following a favourable report from the Audit Committee on April, 21 2015. The Audit Committee verified that the information for 2015 was based on the same principles and practices as those used to draw up the annual financial statements.

 

 

 

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JANUARY - MARCH FINANCIAL REPORT 2015
HIGHLIGHTS OF THE PERIOD

 

g Profit growth and improved profitability

 

  Attributable profit of €1,717 million, 32% more than in the first quarter of 2014:

 

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   Positive impact of exchange rates performance.

 

   Solid commercial revenues, driven more by net interest income.

 

   Operating expenses excluding the change in perimeter fell in real terms, due to savings from the efficiency plan.

 

   Improved cost of credit (1.38% vs. 1.65% in March 2014).

 

  Higher profitability year-on-year and quarter-on-quarter:

 

   Efficiency ratio of 47.0% (0.9 p.p. better year-on-year).

 

   Earnings per share up 6% year-on-year and RoTE rose by 1.1 p.p. to 11.5%.

 

 

g The growth in volumes reflects the strategy followed in segments, products and countries

 

  Positive impact of 7 p.p. of exchange rates year-on-year.

 

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  Lending increased 7% in constant euros, with growth in all countries except for Portugal. Perimeter impact: +1.5 p.p.

 

  In funds, 8% rise in constant euros. Of note Latin America and US.

 

  Solid funding structure and liquidity maintained. Net loan-to-deposit ratio of 115%.

 

 

g High solvency and improved credit quality of Grupo Santander

 

  Solvency reinforced by January’s capital increase and the organic generation of capital in the quarter. The latter, partially absorbed by the incorporation of new businesses.

 

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  Fully loaded CET1 ratio of 9.7% and total capital ratio 12.0%.

 

  Fully loaded leverage ratio of 4.6%.

 

  Non-performing loan (NPL) entries, isolating the perimeter and exchange rate effects, were 20% lower than in the first quarter of 2014.

 

  The NPL ratio continued to decline in the quarter, notably in Spain, Brazil, SCF, Mexico and the US.

 

 

g Progress in the commercial transformation programme and in the multi-channel distribution model

 

  The transformation of our retail banking model to one that is increasingly more simple, personal and fair continuned.

 

  In order to improve productivity and customer satisfaction, use of the new NEO CRM tool is being extended.

 

  Of note among the specialised solutions for individual customers: extension of the 1/2/3 product range to other countries, introducing Santander Select in all countries for the high-income segment and homogenous private banking model.

 

  Among the specialised solutions for companies: geographic expansion and new offer proposals of Santander Advance, Santander Passport and Santander Trade continued.

 

  Further progress in strengthening multi-channels with new commercial websites, new apps for mobile phones, etc.

 

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
HIGHLIGHTS OF THE PERIOD

 

 

g Business areas: (more detail on pages 18-33)

 

  Continental Europe: first quarter attributable profit of €664 million, 3% more than in the fourth quarter of 2014 and 44% year-on-year. Gross income was higher than in the first quarter of 2014, costs were controlled and provisions lower. All units performed well in general terms.

 

  United Kingdom: attributable profit of £355 million, which continued to grow on a sustained basis (+15% quarter-on-quarter and +14% year-on-year). Higher gross income than in the first quarter of 2014, spurred by net interest income, greater costs due to investment programmes and a fall in provisions, reflected the better quality of the balance sheet.

 

  Latin America: attributable profit of €914 million, 4.5% more than the fourth quarter of 2014 and 23% year-on-year (without the forex impact). Gross income was higher than in the first quarter of 2014 with the exception of Chile (UF impact), costs were up due to the greater installed capacity and new commercial projects launched. Lower provisions because of Brazil.

 

  United States: attributable profit of $277 million, 12% lower quarter-on-quarter and 28% higher year-on-year. Over the first quarter of 2014, gross income growth and lower provisions, in both cases due to SCUSA, and increased costs in order to meet regulatory requirements.

 

 

g The Santander share: (more detail on page 35)

 

  The Santander share stood at €7.017 at the end of March (+0.3% in the quarter). Its rise since the capital increase, at €6.18 per share, was 13.5%.

 

  In January, and under the Santander Dividendo Elección programme (scrip dividend), shareholders were able to opt to receive in cash or in shares the amount equivalent to the third dividend (€0.146 per share).

 

  In April, shareholders were also able to receive the amount equivalent to the fourth dividend (€0.151) in cash or in shares.

 

 

g Other significant events:

 

  From April 1 and until the release of this report, a significant event occurred with a possible impact on the Group’s activity and business:

 

   Banco Santander and its partners Warburg Pincus and General Atlantic have reached a preliminary and exclusive agreement, subject to the signing of final terms, to merge Santander Asset Management and Pioneer Investments to create a leading global asset manager in Europe and Latin America

 

   The transaction values Santander Asset Management at €2.6 billion and Pioneer Investment at €2.75 billion.

 

  More detail can be found on the website of the National Securities Market Commission (www.cnmv.es) and on Santander’s website (www.santander.com) in the section on Investor Relations.

 

 

 

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JANUARY - MARCH FINANCIAL REPORT 2015
SANTANDER AIM

 

 

Our purpose is to help people and businesses prosper

to achieve this, Santander has a customer-focused business model,

unique among the major international banks.

 

 

 

Our aim is to be the best retail and commercial bank,

earning the lasting loyalty of our people, customers, shareholders and

communities

 

 

Best bank for our employees

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Best bank for our customers

 

   

 

Attract, engage and retain the best talent, capable of providing the best service to our customers and guarantee the business success and sustainability. Build long-term customer relationships providing simple and tailor-made solutions, a fair and equal treatment and excellent service in our branches and digital channels, in order to enhance their satisfaction and engagement with the Bank.
Best bank for communities    

 

Best bank for our shareholders

 

   

 

Conduct our banking activity contributing to the economic and social progress of the communities in which we operate, in a responsible and sustainable way, and particularly committed to the field of higher education. Generate an attractive and sustainable return for our shareholders based on a business model with a high degree of recurring revenues, prudent risks, efficient, with disciplined use of capital and financial strength.

 

 

We continue to make progress in implementing our strategy to become a more

simple, personal and fair

 

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
SANTANDER AIM

 

Simple | Personal | Fair

 

g   Employees

 

The Human Resources Strategic Plan is being reviewed to ensure it meets the needs of the new working culture and contributes to the Group’s different strategic lines.

Of note among the initiatives taken during the quarter were:

 

  The introduction of the 180º assessment for managers, including team members’ feedback.

 

  The development of a talent management tool that makes performance evaluation and assessment of each employee’s potential easier, thereby enhancing management of our professionals.

 

  The launch of the Flexiworking initiative to promote new ways of working, simplify processes and adjust management schemes and structures to the organisation.

 

g   Customers

 

We continued to transform our commercial banking model and make it more personalised and modern.

Several initiatives were launched during the quarter to increase customer satisfaction and loyalty:

 

  Extending the new NEO CRM tool across units continued. This tool allows us to cover client needs in an integral way. It is already installed in Chile, Brazil, US and Spain.

 

  In the segment of individual customers, the 1|2|3 range of products was extended to Portugal, Poland and Germany following its success in UK. Moreover, the range of products offered under the Santander Select program was widened.

 

  In the companies segment, under the Santander Advance program, new initiatives were launched, such as TPV virtual and Conecta tu Pyme, giving customers a virtual showcase and even an online shop.

In addition, the Bank continued to advance in strengthening multi-channels with new and better commercial websites, new applications and capabilities for mobile phones (Santander Wallet in Spain, app for tablet), as well as programmes to encourage clients to join digital channels in Spain, UK, Brazil and Portugal.

 

g   Shareholders

 

Several steps were taken during the quarter to enhance transparency with our shareholders and make it easier for them to exercise their rights. Particularly noteworthy was the 53% increase in meetings with shareholders, the implementation of an app to facilitate participation in General Shareholders’ Meetings by electronic devices (which multiplied by a factor of 7) and redesigning the commercial web Yo Soy Accionista. Recent data shows that 94% of shareholders that use our off-site assistance services would recommend it.

 

g   Communities

 

Grupo Santander continued to strengthen its commitment to society, with the following notable initiatives during the quarter:

 

  Santander UK launched the Santander Universities portal for companies. This new tool allows users to connect with other entrepreneurs, exchange best practices, and acquire knowledge on how to realize a business idea and launch it on the market.

 

  Ana Botín, the Group’s executive chairman, signed an agreement with the Carlos III University to create a pioneering research institute in Big Data for financial services.

 

  Under the new corporate framework, Santander’s CEO, José Antonio Alvarez, opened the Tus finanzas, tu futuro programme. This initiative is part of the the European Money Week framework and is promoted by the Spanish Banking Association (AEB) and Junior Achievement. The aim of the programme is to improve young people’s financial education. More than 40 Santander employees volunteered to teach basic financial knowledge in various educational centres throughout Spain.

 

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JANUARY - MARCH   FINANCIAL REPORT 2015   
  GENERAL BACKGROUND   

 

General background

 

Grupo Santander conducted its business in the first quarter in a more favourable economic environment in developed countries and also in many of the emerging markets where it operates. The expansion remained firm in the US and UK and in the euro zone the recovery began to consolidate, particularly in Germany and Spain. Among the emerging economies growth in Brazil, hit by adjustment policies, drought and some waning of confidence, slowed. Mexico and Chile, on the other hand, picked up and Poland kept up a satisfactory growth rate.

United States: growth moderated in the first quarter, although the trend remains close to 3%. Inflation, affected by the fall in oil prices, was around 0%, but the Federal Reserve, more attentive to the situation on the ground (underlying inflation of 1.3%) is preparing the market for a rise in interest rates that could begin in the summer.

Latin American economies performed to varying degrees:

 

  Brazil: GDP grew 0.3% in the fourth quarter of 2014 (+0.1% in the year). The jobless rate remains low (5.9% in February 2015). The Selic rate was 12.75%, after rising 50 b.p. in March, 100 b.p. since the end of 2014 and 200 b.p. in 12 months. These hikes aim to contain inflation, which was 8.1% in March, above the upper target range (6.5%). The real depreciated 20% against the dollar in the first quarter, partly reflecting the dollar’s appreciation and the weaker growth, and 7% against the euro.

 

  Mexico: the economy secured its recovery in the fourth quarter and grew 2.1% in the whole of 2014. The expectations of a gradual strengthening during 2015 and 2016 remained, backed by more investment and structural reforms. With inflation under control, Banxico has held its benchmark rate at 3% since June 2014. The peso depreciated 3% against the dollar in the first quarter of 2015 and appreciated 8% against the euro.

 

  Chile: the economy showed clear signs of recovery in the fourth quarter, lifting growth for the year to 1.8%. Growth in 2015 is forecast at close to 3%. The expectations of moderate inflation have enabled the central bank to keep its key interest rate at 3% since October 2014. The peso depreciated 3% against the dollar in the first quarter and appreciated 9% against the euro.

Euro zone growth accelerated in the fourth quarter of 2014 to 0.3% quarter-on-quarter (0.9% year-on-year). The figures at the start of 2015 confirm the trend of a gradual upswing, although varying by country. Inflation has been negative since December, exerting downward pressure on inflation expectations. This led the ECB to approve a bond-buying programme between March 2015 and September 2016, which is favouring a softening of financial conditions and brought the euro to $1.08/€1.

 

  Germany: notable performance, with GDP growth in the fourth quarter of 0.7% quarter-on-quarter due to the strong contribution of consumption, spurred by solid fundamentals and real disposable incomes.

 

  Spain: faster pace of growth in the first quarter (+0.8% Bank of Spain estimate), a trend which will continue to be supported by domestic demand and private consumption. Factors behind this are the international environment (oil price, euro), the net job creation shown by the rise in social security contributors and the better financial conditions for the private sector.

 

  Portugal: ended 2014 with faster growth of 0.5% quarter-on-quarter, spurred by exports.

United Kingdom: growth still robust, due the impact of lower oil prices on consumption, an increase in household incomes, inflation at 0% and sterling’s appreciation. The evolution of inflation once again cooled expectations of interest rate rises in the markets in the middle of 2016.

Poland: GDP in the fourth quarter rose 0.7% quarter-on-quarter (3.1% year-on-year). Economic fundamentals remain solid. Inflation reached a floor in February (-1.6%) and in March began to rise. The central bank lowered interest rates (key rate at 1.5%) and the cycle of cuts is estimated to have ended.

Exchange rates: 1 euro / currency parity

 

 

     Average (income statement)      Period-end (balance sheet)  
      1Q’15      1Q’14      31.03.15      31.12.14      31.03.14  

US$

     1.125         1.370         1.076         1.214         1.379   

Pound sterling

     0.743         0.828         0.727         0.779         0.828   

Brazilian real

     3.215         3.239         3.496         3.221         3.128   

Mexican peso

     16.820         18.128         16.512         17.868         18.015   

Chilean peso

     702.753         755.324         675.880         737.323         762.752   

Argentine peso

     9.774         10.351         9.483         10.277         11.035   

Polish zloty

     4.191         4.184         4.085         4.273         4.172   

 

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  FINANCIAL REPORT 2015    JANUARY - MARCH
  CONSOLIDATED FINANCIAL REPORT   

 

u Grupo Santander results

 

First quarter highlights

 

g   Attributable profit of €1,717 million, 32% more than the first quarter of 2014 (+18% quarter-on-quarter) and mainly due to:

 

    Positive impact of exchange rates performance.

 

    Solid commercial revenues, driven more by net interest income.

 

    Operating expenses down in real terms (excluding the perimeter effect) thanks to the efficiency plan savings.

 

    Lower cost of credit (1.38% vs. 1.65% in March 2014) due to the reduction in provisions.

 

g   The efficiency ratio improved by 0.9 p.p. year-on-year to 47.0%.

 

g   Improved profitability year-on-year and quarter-on-quarter. Earnings per share up 6% over the first quarter of 2014 and RoTE of 11.5% (+1.1 p.p.).

 

 

Income statement EUR million

 

 

                 Variation           Variation  
      1Q’15     4Q’14     %     % w/o FX     1Q’14     %     % w/o FX  

Net interest income

     8,038        7,714        4.2        0.9        6,992        15.0        7.9   

Net fees

     2,524        2,524        0.0        (2.1     2,331        8.3        3.6   

Gains (losses) on financial transactions

     695        620        12.1        9.8        767        (9.3     (12.0

Other operating income

     186        182        2.3        (2.3     34        446.1        382.4   

Dividends

     33        112        (70.3     (70.5     31        5.7        1.3   

Income from equity-accounted method

     99        64        56.2        54.0        65        51.8        45.5   

Other operating income/expenses

     53        6        745.2        312.0        (63     —          —     

Gross income

     11,444        11,040        3.7        0.7        10,124        13.0        6.8   

Operating expenses

     (5,377     (5,216     3.1        0.3        (4,847     10.9        5.4   

General administrative expenses

     (4,785     (4,656     2.8        0.0        (4,256     12.4        6.8   

Personnel

     (2,755     (2,670     3.2        0.2        (2,455     12.2        6.4   

Other general administrative expenses

     (2,030     (1,985     2.3        (0.2     (1,801     12.7        7.4   

Depreciation and amortisation

     (592     (560     5.7        2.7        (590     0.3        (5.0

Net operating income

     6,067        5,824        4.2        1.0        5,277        15.0        8.1   

Net loan-loss provisions

     (2,563     (2,452     4.5        1.6        (2,695     (4.9     (10.3

Impairment losses on other assets

     (60     (151     (60.2     (60.5     (87     (30.9     (31.4

Other income

     (454     (642     (29.2     (29.4     (347     31.1        28.3   

Ordinary profit before taxes

     2,990        2,580        15.9        11.1        2,149        39.1        29.3   

Tax on profit

     (922     (814     13.3        10.5        (569     62.1        51.5   

Ordinary profit from continuing operations

     2,067        1,766        17.1        11.3        1,579        30.9        21.3   

Net profit from discontinued operations

     —          (19     —          —          (0     —          —     

Ordinary consolidated profit

     2,067        1,746        18.4        12.5        1,579        30.9        21.3   

Minority interests

     350        291        20.2        14.5        277        26.5        19.1   

Ordinary attributable profit to the Group

     1,717        1,455        18.0        12.1        1,303        31.8        21.8   

Net capital gains and provisions

     —          —          —          —          —          —          —     

Attributable profit to the Group

     1,717        1,455        18.0        12.1        1,303        31.8        21.8   

EPS (euros)

     0.121        0.112        7.3                0.113        6.4           

Diluted EPS (euros)

     0.120        0.112        7.3                0.113        6.5           

Pro memoria:

                                                        

Average total assets

     1,334,337        1,257,156        6.1                1,155,451        15.5           

Average stockholders’ equity*

     90,896        87,368        4.0                78,573        15.7           

(*).- Stockholders’ equity: Shareholders’ equity + equity adjustments by valuation. In 2014, pro-forma taking into account the January 2015 capital increase.

 

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CONSOLIDATED FINANCIAL REPORT

 

Gross income

 

  Gross income increased 4% in the first quarter, due to higher net interest income and benefiting from the positive impact of exchange rates.

 

  Growth of 13% year-on-year in current euros and 7% in constant euros, as follows:

 

  Net interest income was 8% higher, mainly due to the lower cost of funds and growth in lending.

Of note was Brazil which, for the second straight quarter rose and its year-on-year growth rate is already positive. Net interest income also increased in the UK, the US (due to the good performance of SCUSA), Santander Consumer Finance (favoured by the acquisitions and agreements), Spain and Mexico.

Chile’s net interest income, on the other hand, fell because of lower inflation in the quarter and Poland, due to the fall in interest rates.

 

  Fee income grew 4%, but with an uneven performance by units because of countries’ different economic cycles and, in some case, regulatory changes that limited revenues, chiefly in insurance and cards.

 

  Of note in the rest of revenues was the 12% fall in trading gains, determined by higher gains in 2014 derived from management of interest rate and exchange rate hedging portfolios.

There was a positive impact in other operating results driven by revenues from leasing operations, mainly in the US.

Also, as a result of the change in accounting rules, the ordinary contribution to the Deposit Guarantee Fund in Spain is recorded when accruing interest, which is at the end of the year and so there was no charge for this item in the first quarter.

Operating expenses

 

  Operating expenses rose 11% (+5% in constant euros over the first quarter of 2014; +0.3% over the fourth quarter). This was due to several factors: the evolution of inflation in Latin America, the investment programmes to improve future efficiency, the impact of the measures taken by the Bank as a result of the new regulatory requirements, particularly in the US, and the change in perimeter.

 

  Once adjusted for the perimeter, costs were 3.2% higher and below the average inflation rate for the period (3.9%). This reflects the first results of the three-year efficiency and productivity plan launched at the end of 2013.

Of note by countries was the fall in real terms in Brazil (-3.8%), Spain (-4.3%) and Portugal (-0.4%). Also, Santander Consumer Finance would register negative growth rates if the incorporations carried out in the quarter were excluded.

 

  The efficiency ratio improved by 0.9 p.p. to 47.0%.

Loan-loss provisions

 

  Loan-loss provisions were 5% lower (-10% in constant euros), with significant falls in Spain, UK, Brazil and the US, among other. The decline was due to the improvement in the quality of portfolios, thanks to active risk management coupled, in some cases, with a better macroeconomic environment.

 

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  Lower provisions, combined with higher lending, further reduced the Group’s cost of credit from 1.65% in March 2014 to 1.38% a year later. Most units improved.

Net operating income net of provisions

 

  Net operating income net of provisions increased 36% (+27% in constant euros) and is the driver of the Group’s profit growth, as it increased in nine of the 10 core units, and in eight of them at double-digit rates.

Other results and provisions

 

  Other results and provisions recorded a negative figure that was slightly worse that in the first quarter of 2014 but was significantly better than the fourth quarter when this line recorded the charges for the claims related to handling fees in Germany.

Profit

 

  Pre-tax profit increased 39% (+29% in constant euros).

 

  The tax charge rose, to a larger extent, due to greater tax pressure in some units such as Mexico, Chile and Brazil.

 

  Minority interests increased at a lower rate than profits because of the repurchase in Brazil in the fourth quarter.

 

  Attributable profit was €1,717 million, 32% higher year-on-year (+22% in constant euros) and due to higher net operating income and lower provisions.

Nine of the 10 core units posted significant growth in their profits in costant euros. Of note were: Spain (+42%), Brazil (+41%), UK (+14%) and US (+28%).

 

  RoTE was 11.5% (+1.1 p.p. year-on-year).

 

  EPS rose 6% to €0.12, due to the increase in the number of shares in the period.

 

Note:  For easier comparison with previous periods, non-recurring capital gains and provisions are recorded separately as “Net capital gains and provisions”.

 

  The first quarter of 2015 does not included any amount for these concepts.

 

  The first quarter of 2014 included the capital gains obtained from the Altamira transaction (€385 million net) and SCUSA’s IPO (€730 million net). A similar amount for restructuring costs and impairment of intangible assets was recorded. The impact of these amounts on profits was zero.

 

  The fourth quarter of 2014 recorded capital gains from the Insurance transaction (€250 million) and charges for a similar amount for non-recurring restructuring costs and provisions. The impact on profits was thus zero.

 

 

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JANUARY - MARCH   FINANCIAL REPORT 2015   
  CONSOLIDATED FINANCIAL REPORT   

 

Balance sheet EUR million

 

 

Assets    31.03.15     31.03.14     Variation
amount
    %     31.12.14  

Cash on hand and deposits at central banks

     67,741        82,402        (14,661     (17.8     69,428   

Trading portfolio

     168,709        128,631        40,078        31.2        148,888   

Debt securities

     53,564        48,765        4,799        9.8        54,374   

Customer loans

     5,726        5,902        (176     (3.0     2,921   

Equities

     15,412        8,200        7,212        88.0        12,920   

Trading derivatives

     89,305        60,252        29,052        48.2        76,858   

Deposits from credit institutions

     4,702        5,511        (810     (14.7     1,815   

Other financial assets at fair value

     48,892        38,992        9,899        25.4        42,673   

Customer loans

     10,201        11,054        (852     (7.7     8,971   

Other (deposits at credit institutions, debt securities and equities)

     38,691        27,939        10,752        38.5        33,702   

Available-for-sale financial assets

     124,536        90,889        33,648        37.0        115,251   

Debt securities

     118,974        86,849        32,125        37.0        110,249   

Equities

     5,562        4,039        1,523        37.7        5,001   

Loans

     847,887        731,597        116,290        15.9        781,635   

Deposits at credit institutions

     62,600        46,357        16,242        35.0        51,306   

Customer loans

     778,038        677,639        100,398        14.8        722,819   

Debt securities

     7,250        7,600        (351     (4.6     7,510   

Investments

     3,564        3,502        61        1.8        3,471   

Intangible assets and property and equipment

     27,238        19,035        8,203        43.1        26,109   

Goodwill

     28,667        26,056        2,610        10.0        27,548   

Other

     52,455        47,738        4,717        9.9        51,293   

Total assets

     1,369,689        1,168,842        200,846        17.2        1,266,296   

Liabilities and shareholders’ equity

                                        

Trading portfolio

     125,507        105,947        19,560        18.5        109,792   

Customer deposits

     6,794        13,197        (6,403     (48.5     5,544   

Marketable debt securities

     —          1        (1     (100.0     —     

Trading derivatives

     92,439        59,664        32,775        54.9        79,048   

Other

     26,273        33,084        (6,811     (20.6     25,200   

Other financial liabilities at fair value

     64,078        51,500        12,577        24.4        62,318   

Customer deposits

     40,190        33,683        6,508        19.3        33,127   

Marketable debt securities

     3,958        5,088        (1,129     (22.2     3,830   

Due to central banks and credit institutions

     19,929        12,730        7,199        56.6        25,360   

Financial liabilities at amortized cost

     1,031,385        889,288        142,097        16.0        961,053   

Due to central banks and credit institutions

     142,133        98,113        44,020        44.9        122,437   

Customer deposits

     640,378        573,255        67,122        11.7        608,956   

Marketable debt securities

     204,353        179,446        24,907        13.9        193,059   

Subordinated debt

     19,746        17,738        2,007        11.3        17,132   

Other financial liabilities

     24,775        20,735        4,040        19.5        19,468   

Insurance liabilities

     670        1,548        (878     (56.7     713   

Provisions

     15,452        15,014        438        2.9        15,376   

Other liability accounts

     30,492        23,286        7,207        30.9        27,331   

Total liabilities

     1,267,584        1,086,583        181,001        16.7        1,176,581   

Shareholders’ equity

     99,987        85,371        14,616        17.1        91,664   

Capital stock

     7,030        5,781        1,250        21.6        6,292   

Reserves

     91,240        78,288        12,952        16.5        80,026   

Attributable profit to the Group

     1,717        1,303        415        31.8        5,816   

Less: dividends

     —          —          —          —          (471

Equity adjustments by valuation

     (8,072     (13,254     5,182        (39.1     (10,858

Minority interests

     10,190        10,142        47        0.5        8,909   

Total equity

     102,105        82,259        19,846        24.1        89,714   

Total liabilities and equity

     1,369,689        1,168,842        200,846        17.2        1,266,296   

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
CONSOLIDATED FINANCIAL REPORT

 

u Group balance sheet

 

 

First quarter highlights

 

g   Positive impact of exchange rates on balances in both the first quarter (+4 p.p.) and year-on-year (+7 p.p.).

 

g   The growth trend in lending and customer funds was maintained in the first quarter in constant euros. The Group’s net loan-to-deposit ratio remained at 115%, following acquisitions and agreements in SCF.

 

g   In relation to March 2014 and in constant currency:

 

    Lending grew 7%, with general rises in all countries except for Portugal.

 

    Customer funds increased 8%. Of note were Latin American countries and the US.

 

g   The fully loaded CET1 was 9.7% and the total capital ratio 12.0%.

 

g   The fully loaded leverage ratio was 4.6%.

 

 

 

  Total business managed and marketed at the end of March stood at €1,545,444 million, of which €1,369,689 million was on balance sheet and the rest mutual and pension funds and administered portfolios.

 

  Positive impact of around +4 p.p. in the quarter and +7 p.p. year-on-year of exchange rates on the evolution of the balances of loans and customer funds.

 

  Positive perimeter effect on loans of 1.5 p.p., mainly in the consumer area due to the acquisition of GE Nordics and Carfinco, and the launch of the agreement with PSA in France and UK.

Gross customer loans (excluding repos)

 

  Loans increased 7% in the first quarter and 3% after eliminating the exchange rate impact, with the following distribution:

 

    Growth of 3% in Poland, UK and Chile, 4% in Mexico and US and 6% in Brazil. Stronger growth at Santander Consumer Finance (+13%), favoured by the acquisitions and agreements.

 

    Slight drop, less than 1%, both in Spain and Portugal, where deleveraging continues.

 

  Loans were 14% higher than in March 2014. Eliminating the exchange rate impact, growth for the whole Group was 7%:

 

    Rises in all the main countries, except for Portugal, more so in Latin America, SCF and Poland and more moderately in UK and the US (the latter affected by the sale of assets in the second half of 2014). Spain’s loans rose 1% because of those to companies and instututions.

 

    Generally speaking, growth to companies, benefiting from the Advance strategy.

 

    As regards run-off real estate activity in Spain, net lending was down 32%.

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
CONSOLIDATED FINANCIAL REPORT

 

Managed and marketed customer funds

 

  Total funds (deposits without repos and mutual funds) increased 7% in the first quarter (+4% excluding the forex impact). All countries rose, except for Poland and Portugal.

 

  Savings were 14% higher than in March 2014 (customer deposits without repos: +13% and mutual funds: +21%). Excluding the forex impact, 8% growth, as follows:

 

    Increase of more than 10% in Latin America and US.

 

    Growth of between 6% and 7% in Spain, Portugal and Poland, and 3% in the UK.

 

  The general strategy is to grow in demand deposits and mutual funds. All countries did so in both items, except for mutual funds in the UK, and reduce expensive deposits.

 

  Pension plans rose 8% in Spain and 12% in Portugal, the only countries where this product is marketed.

 

  As well as capturing customer deposits, Grupo Santander attaches strategic importance to maintaining a selective issuance policy in international fixed income markets, seeking to adapt the frequency and volume of market operations to each unit’s structural liquidity needs, as well as to the receptiveness of each market.

 

  In the first quarter of 2015:

 

    Medium- and long-term senior debt issues of €13,897 million and €1,500 million of subordinated debt.

 

    €3,245 million of securitisations placed in the market.

 

    €14,126 million of maturities of medium- and long-term debt.

 

  The net loan-to-deposit ratio at the end of March was 115%. The ratio of deposits plus medium- and long-term funding to lending was 114%, underscoring a comfortable funding structure.

Other balance sheet items

 

  Financial assets available for sale amounted to €124,536 million, €33,648 million more than in March 2014 due to increased debt positions in Spain, Portugal, Brazil, UK and US (the latter two with a notable forex impact).

 

  Trading derivatives amounted to €89,305 million in assets and €92,439 million in liabilities, higher year-on-year due to the fall in interest rates in the long-term curve.

 

  Goodwill was €28,667 million, up €2,610 million since March 2014, due to the incorporations in the first quarter, and the euro’s depreciation against the dollar and sterling.

 

  Lastly, tangible and intangible assets amounted to €27,238 million, €8,203 million more than a year earlier, due to the rises in Spain, the UK and mainly, the US (the latter partly due to the exchange rate and to assets associated with leasing business).

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
CONSOLIDATED FINANCIAL REPORT

 

Shareholders’ equity and solvency ratios

 

  The Group’s total shareholders’ equity stood at €91,915 million at the end of March, 14% more than the end of 2014 and 27% year-on-year.

 

  The eligible capital (fully-loaded) amounted to €74,299 million, higher than at the end of 2014 due to the €7,500 million capital increase in January, the first quarter’s profit and the improvement in valuation adjustments.

 

  The common equity Tier 1 (CET1) ratio was 9.7% and the total ratio 12.0%. The rise in the CET1 in the first quarter and compared with December (taking into account the capital increase in January 2015) from internal capital generation was neutralised by the incorporation of consumer units, while the increase in the total ratio was due to the parent bank’s T2 issue.

 

  This issue amounted to €1,500 million (demand of €8,300 million and from many countries) and bolstered the total capital ratio.

 

  From a qualitative standpoint, the Group has solid ratios appropriate for its business model, balance sheet structure and Grupo Santander’s risk profile.

 

Eligible capital. March 2015

EUR million

 

 

     Phase-in      Fully loaded  

 

 

CET1

  73,596      59,750   

 

 

Basic capital

  73,596      64,652   

 

 

Eligible capital

  81,971      74,299   

 

 

Risk-weighted assets

  617,951      617,574   

 

 

CET1 capital ratio

  11.9      9.7   

 

 

T1 capital ratio

  11.9      10.5   

 

 

BIS ratio

  13.3      12.0   

 

 

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Rating agencies

  

   

 

 
    

 

In the first quarter of 2015:

 

       Long
term
    

Short

term

     Outlook  
     

 

 
 

•   The rating agency Scope upgraded the long-term rating

DBRS

  A      R1 (high)      Negative   
     

 

 
 

from A to A+.

Fitch Ratings

  A-      F2      Stable   
     

 

 
 

 

•   Moody’s, due to changes in its bank rating methodology,

placed the Bank under review for an upgrade of the

long-term senior debt.

GBB Rating

  A+      Stable   
     

 

 
 

Moody’s

  Baa1      P-2      Under review*   
     

 

 
 

Standard & Poor´s

  BBB+      A-2      Stable   
     

 

 
 

Scope

  A+      Stable   
     

 

 
   

(*)    for upgrade

 

       

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
RISK MANAGEMENT

 

u Risk management

 

 

First quarter highlights

 

g   Net entries of non-performing loans were 23% lower quarter-on-quarter and down 20% year-on-year.

 

g   The Group’s NPL ratio was 4.85% (-34 b.p. in the quarter). Of note were Spain, Brazil, SCF, Mexico and the US.

 

g   Loan-loss provisions were €2,563 million, 5% lower than in the first quarter of 2014 (-10% excluding the fx impact).

 

g   The cost of credit continued to improve to 1.38%.

 

 

Credit risk management

 

  Net entries of non-performing loans in the first quarter, isolating the perimeter and exchange rate effects, were €2,017 million (around 20% lower in the quarter and year-on-year). The latter fall was largely due to Spain and Brazil.

 

  Bad and doubtful loans amounted to €41,919 million at the end of March, 1% lower year-on-year and affected by exchange rates. The fall in constant euros was 3%. The Group’s NPL ratio was 4.85%, 34 b.p. lower than in the fourth quarter of 2014 and 67 b.p. below that in the first quarter.

 

  Loan-loss provisions stood at €28,894 million, of which €8,467 million correspond to the collectively determined fund. The total amount was 3% higher in the quarter and the coverage ratio was 69% at the end of March. In order to qualify this figure, one has to take into account that the UK’s and Spain’s NPL ratios are affected by the weight of mortgage balances, which require fewer provisions as they have guarantees.

 

  The improvement in credit quality is reflected in the reduction in loan-loss provisions (5% below the first quarter of 2014), and in the consequent reduction in the cost of credit (from 1.65% at the end of March 2014 to 1.38% a year later).

The NPL and coverage ratios of the main countries where the Group operates are set out below:

 

  Spain’s NPL ratio was 7.25% at the end of March (-13 b.p. in the quarter). The fall was mainly due to the good performance in companies. Coverage rose to 47%.

 

  Real estate activity in Spain ended the quarter with a NPL ratio of 80% and coverage of 62%. The total coverage ratio, including the outstanding balance, was 55% the same as that of foreclosed assets.

 

  Portugal’s NPL ratio was 8.96% (7 b.p. more than at the end of 2014), due to the increase in the NPLs of individual borrowers, as well as the decline in lending. The coverage ratio was 52%, in line with the fourth quarter of 2014.

 

  Poland’s NPL ratio was 7.33% (-9 b.p. in the quarter), due to the favourable evolution of lending and portfolio management. Coverage was 62%, 2 p.p. higher than at the end of 2014.

 

  Santander Consumer Finance’s NPL ratio was 4.52%, significantly lower than at the end of 2014 (-30 b.p.), due to a good general performance in all countries. The coverage ratio was 104% (+4 p.p. over December 2014).

 

Credit risk management*

EUR million

 

 

     31.03.15      31.03.14      Var. %     31.12.14  

 

 

Non-performing loans

  41,919      42,300      (0.9   41,709   

 

 

NPL ratio (%)

  4.85      5.52      5.19   

 

 

Loan-loss allowances

  28,894      28,037      3.1      28,046   

 

 

Specific

  20,427      22,562      (9.5   21,784   

 

 

Collective

  8,467      5,475      54.6      6,262   

 

 

Coverage ratio (%)

  68.9      66.3      67.2   

 

 

Cost of credit (%) **

  1.38      1.65      1.43   

 

 

 

(*) Excluding country-risk
(**) 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets

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FINANCIAL REPORT 2015 JANUARY - MARCH
RISK MANAGEMENT

 

Non-performing loans by quarter

EUR million

 

 

     2014     2015  
  

 

 

   

 

 

 
    

1Q

    2Q     3Q     4Q     1Q  

 

 

Balance at beginning of period

 
42,420
  
  42,300      42,334      41,727      41,709   

 

 

Net additions

 
2,536
  
  2,535      1,959      2,623      2,017   

 

 

Increase in scope of consolidation

 
148
  
  —        —        763      54   

 

 

Exchange differences

 
96
  
  293      463      (299   853   

 

 

Write-offs

 
(2,900

  (2,793   (3,029   (3,105   (2,715

 

 

Balance at period-end

 
42,300
  
  42,334      41,727      41,709      41,919   

 

 

 

  In the UK, the NPL ratio was 1.75%, 4 b.p. lower than at the end of 2014 due largely to a good performance of corporates and consumer credit in a better macroeconomic environment, against a backdrop of very low interest rates. The coverage ratio was 41%.

 

  Brazil’s NPL ratio was 4.90% at the end of March (-15 b.p. than at the end of 2014), due to the good performance of individual borrowers and SMEs and the growth in lending. The coverage ratio remained at 95%.

 

  Mexico’s NPL ratio was 3.71%, 13 b.p. lower than at the end of 2014, largely due to lower net entries and the growth in lending. The coverage ratio was 88%.

 

  Chile’s NPL ratio was 5.88%; 9 b.p. better than in the fourth quarter of 2014, and coverage 52% (stable in the quarter).

 

  In the US, the NPL ratio was 2.30% (-24 b.p. over December 2014) and coverage 211%.

 

  -   Santander Bank’s NPL ratio was 1.32%, 9 b.p. below the end of 2014, with a good performance of the retail and company portfolios as their NPL entries were significantly contained. Coverage was 114%.

 

  -   SCUSA’s NPL ratio was 59 b.p. lower at 3.38%, due to credit growth. Coverage remained very high at 337%, up 41 p.p. from the end of 2014.

 

Market risk

 

  The risk of trading activity in global wholesale banking in the first quarter, measured in daily VaR terms at 99%, averaged €14.2 million. It fluctuated between €10.7 million and €20.2 million. These are low figures, compared to our competitors as well as in relation to the Group’s balance sheet and activity.

 

  The VaR at the end of March reached a maximum for the quarter, mainly due to the portfolios of Brazil and Spain, and because of increased exposure to interest rates.

 

  In addition to wholesale banking trading activity, there are other positions recorded for accounting purposes as trading. Total trading VaR of this accounting perimeter amounted to €21.5 million at the end of March 2015.

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Trading portfolios*. VaR by region

EUR million

 

 

     2015      2014  
First quarter    Average      Latest      Average  

 

 

Total

  14.2      20.2      17.7   

 

 

Europe

  10.4      13.0      13.3   

 

 

USA and Asia

  0.9      1.1      0.6   

 

 

Latin America

  11.1      10.9      10.6   

 

 

Global activities

  2.3      2.2      2.5   

 

 

 

(*), - Trading activity

 

Trading portfolios*. VaR by market factor

EUR million

 

 

First quarter    Min     Avg     Max     Latest  

 

 

VaR total

  10.7      14.2      20.2      20.2   

 

 

Diversification efect

  (7.3   (12.7   (20.3   (15.2

 

 

Interest rate VaR

  9.7      13.2      18.9      15.4   

 

 

Equity VaR

  1.2      1.9      2.9      2.0   

 

 

FX VaR

  1.7      3.5      9.6      9.6   

 

 

Credit spreads VaR

  5.1      7.9      13.7      8.4   

 

 

Commodities VaR

  0.1      0.3      0.6      0.1   

 

 

 

(*), - Trading activity
 

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION

 

Description of the businesses

 

 

Grupo Santander is maintaining in 2015 the general criteria applied in 2014, as well as the business units with the following exceptions:

1) In the global businesses by re-ordering:

The business of Private Banking, Asset Management and Insurance, which previously appeared as an independent global business, is now integrated into Retail Banking.

2) Other adjustments:

Annual adjustment of the perimeter of the Global Customer Relationship Model between Retail Banking and Global Banking and Markets. This change has no impact on the businesses by geographic area.

For comparison purposes, the figures of previous periods of the global businesses have been re-expressed to include the changes in the affected areas.

The financial statements of each business unit have been drawn up by aggregating the Group’s basic operating units. The information relates to both the accounting data of the legal units integrated in each business unit, as well as that provided by the management information systems. In all cases, the same general principles as those used in the Group are applied.

The operating business areas are structured into two levels:

Business by geographic area. Segments the activity of the Group’s operating units by geographic area. This coincides with the Group’s first level of management and reflects Santander’s positioning in the world’s three main currency areas (euro, sterling and dollar). The segments reported on are:

 

  Continental Europe. This covers all retail banking business, consumer banking, wholesale banking, and private banking, asset management and insurance conducted in this region, as well as the unit of run-off real estate activity in Spain. Detailed financial information is provided on Spain, Portugal, Poland and Santander Consumer Finance (which incorporates all the region’s business, including the three countries mentioned herewith).

 

  United Kingdom. This includes retail banking, consumer banking, wholesale banking, and private banking, asset management and insurance conducted by the Group’s various units and branches in the country.

 

  Latin America. This embraces all the Group’s financial activities conducted via its subsidiary banks and subsidiaries. It also includes the specialised units of Santander Private Banking, as an independent and globally managed unit, and New York’s business. The financial statements of Brazil, Mexico and Chile are also provided.

 

  United States. Includes the holding entity (SHUSA) and the businesses of Santander Bank, Santander Consumer USA and Puerto Rico.

Global business. This segments the activity of the operating units by type of business. The segments are: retail banking, global wholesale banking and the unit of run-off real estate activity in Spain.

 

  Retail Banking. This covers all customer banking businesses, including consumer banking, and excluding those of corporate banking, managed through the Global Customer Relationship Model. The results of the hedging positions in each country are also included, conducted within the sphere of each one’s Assets and Liabilities Committee.

 

  Global Wholesale Banking (GBM). This business reflects the revenues from global corporate banking, investment banking and markets worldwide, including all treasuries managed globally, both trading and distribution to customers (always after the appropriate distribution with Retail Banking customers), as well as equities business.

As well as these operating units, which cover everything by geographic area and by business, the Group continues to maintain the area of Corporate Activities. This area incorporates the centralised activities relating to equity stakes in financial companies, financial management of the structural exchange rate position, within the scope of the Group’s corporate Assets and Liabilities Management Committee, and of the parent bank’s structural interest rate risk, as well as management of liquidity and of shareholders’ equity through issues and securitisations.

As the Group’s holding entity, this area manages all capital and reserves and allocations of capital and liquidity. It also incorporates amortisation of goodwill but not the costs related to the Group’s central services (charged to the areas), except for corporate and institutional expenses related to the Group’s functioning.

 

 

The figures of the Group’s various units have been drawn up in accordance with these criteria, and so do not coincide individually with those published by each unit.

 

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

Net operating income          o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
EUR million    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Continental Europe

  1,751      6.8      6.8      10.2      10.3   

 

 

o/w: Spain

  913      10.0      10.0      1.6      1.6   

 

 

Santander Consumer Finance

  561      15.5      15.5      29.3      29.3   

 

 

Poland

  191      (8.8   (9.2   1.9      2.0   

 

 

Portugal

  117      (13.2   (13.2   10.1      10.1   

 

 

United Kingdom

  736      9.2      2.8      15.8      3.9   

 

 

Latin America

  2,902      5.7      4.3      10.0      6.6   

 

 

o/w: Brazil

  1,870      11.2      12.4      8.8      8.0   

 

 

Mexico

  484      2.7      (0.2   19.0      10.4   

 

 

Chile

  320      (16.2   (21.4   (3.6   (10.3

 

 

USA

  1,136      19.2      7.5      36.9      12.4   

 

 

Operating areas

  6,526      8.5      5.3      14.6      8.2   

 

 

Corporate Activities

  (460   144.3      144.3      10.5      10.5   

 

 

Total Group

  6,067      4.2      1.0      15.0      8.1   

 

 
                     
Attributable profit to the Group          o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
EUR million    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Continental Europe

  664      3.1      3.1      43.5      43.7   

 

 

o/w: Spain

  357      19.5      19.5      42.1      42.1   

 

 

Santander Consumer Finance

  242      (8.7   (8.7   10.8      10.8   

 

 

Poland

  90      (4.1   (4.5   6.1      6.3   

 

 

Portugal

  56      (22.9   (22.9   58.0      58.0   

 

 

United Kingdom

  477      22.2      15.2      27.0      14.0   

 

 

Latin America

  914      7.2      4.5      28.5      23.2   

 

 

o/w: Brazil

  516      31.9      33.6      41.8      40.8   

 

 

Mexico

  167      (9.9   (12.6   21.3      12.5   

 

 

Chile

  109      (32.7   (37.0   (11.2   (17.4

 

 

USA

  246      (0.9   (11.7   55.9      28.1   

 

 

Operating areas

  2,302      7.8      4.0      34.8      26.8   

 

 

Corporate Activities

  (585   (14.1   (14.1   44.2      44.2   

 

 

Total Group

  1,717      18.0      12.1      31.8      21.8   

 

 
                     
Customer loans w/o repos          o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
EUR million    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Continental Europe

  290,817      3.2      2.6      5.1      4.9   

 

 

o/w: Spain

  161,023      (0.8   (0.8   1.3      1.3   

 

 

Santander Consumer Finance

  72,059      13.5      13.5      20.0      20.0   

 

 

Poland

  19,132      7.4      2.7      9.8      7.5   

 

 

Portugal

  24,226      (0.5   (0.5   (4.4   (4.4

 

 

United Kingdom

  275,654      10.2      2.9      19.8      5.2   

 

 

Latin America

  157,894      4.8      4.7      16.5      16.3   

 

 

o/w: Brazil

  76,336      (2.7   5.6      5.1      17.5   

 

 

Mexico

  29,827      12.5      4.0      29.7      18.9   

 

 

Chile

  35,567      12.9      3.5      23.4      9.3   

 

 

USA

  82,751      17.2      3.9      33.5      4.2   

 

 

Operating areas

  807,116      7.2      3.3      14.6      7.0   

 

 

Total Group

  813,260      7.3      3.4      14.4      6.8   

 

 
                     
Funds (deposits w/o repos + mutual funds)         

o/ 4Q’14

   

o/ 1Q’14

 
    

 

 

   

 

 

 
EUR million    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Continental Europe

  311,900      4.2      3.8      6.4      6.2   

 

 

o/w: Spain

  229,377      5.6      5.6      6.8      6.8   

 

 

Santander Consumer Finance

  30,991      0.5      0.5      1.2      1.2   

 

 

Poland

  24,227      2.9      (1.6   9.1      6.9   

 

 

Portugal

  25,058      (0.9   (0.9   6.0      6.0   

 

 

United Kingdom

  223,932      8.7      1.5      17.0      2.8   

 

 

Latin America

  181,443      2.6      2.4      13.9      13.5   

 

 

o/w: Brazil

  85,802      (6.4   1.5      0.2      12.0   

 

 

Mexico

  39,540      8.9      0.7      21.6      11.4   

 

 

Chile

  32,109      11.9      2.6      30.3      15.5   

 

 

USA

  60,145      25.5      11.2      49.9      17.0   

 

 

Operating areas

  777,421      6.5      3.3      13.7      7.6   

 

 

Total Group

  780,020      6.7      3.5      14.0      7.8   

 

 

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

u Main units of Continental Europe. Spain

 

 

First quarter highlights

 

g   More new lending than in the first quarter of 2014, with that to individuals up 36% and 24% to companies.

 

g   The strategy in customer funds produced a 7% rise year-on-year, compatible with the reduction in the funding cost.

 

g   Attributable profit of €357 million, 42% more year-on-year and 20% above the fourth quarter of 2014.

 

g   Significant improvement in provisions, good performance in costs and revenues impacted by trading gains.

 

 

Strategy and Activity

 

  The Spanish economy continued to recover firmly with improved financial conditions.

 

  The integration of the commercial networks was followed in the first quarter by focusing on branch specialization in order to facilitate a more personalized customer attention service, with, for example, the creation of 5 Select offices.

 

  Big push in the Santander Advance strategy in order to make us the reference bank for SMEs. New lending to Advance customers increased 36% and 1,981 companies took part in non-financial activities.

 

  Lending continued to recover with a greater generation of new loans, both to individuals (+36%) as well as to companies (+24%). New loans to the public sector declined 42% due to the refinancing of the payment programme for suppliers in the first quarter of 2014.

 

  The balance of gross loans to customers rose by €2,027 million over the last 12 months (+1.3%), setting us apart from most of our competitors and the sector.

 

  On the funding side, the aggregate of deposits and mutual funds increased by 7% year-on-year. The strategy of growing demand deposits (+18%) and mutual funds (+28%) and reducing time deposits (-16%) was maintained.

 

  This strategy lowered the cost of the deposits’ stock by 60 b.p. year-on-year.

Results

Attributable profit was 42% higher year-on-year at €357 million and 20% more than the fourth quarter of 2014.

 

  Gross income declined 1.5% year-on-year in an environment of low interest rates and tough competition in lending. The rise in net interest income was offset by lower trading gains and fee income.

 

  Operating expenses declined 5%, thanks to the synergies achieved in the merger process and the optimization plans implemented.

 

  Loan-loss provisions continued to normalize (-28% year-on-year) due to the better economic situation and have been the main driver behind the improvement in profits.

 

  The NPL ratio was 7.25% (-36 b.p. year-on-year). Of note was the fall of NPLs in the first quarter due to negative NPL entries. The coverage ratio increased by two percentage points to 47%.

The rise in attributable profit in the quarter was due to higher gross income and cost control.

Spain. EUR million

 

 

      o/4Q’14   o/1Q’14   LOGO
   

 

 

   

 

 

   
    1Q’15     %     %    

 

   

Gross income

  1,764      4.4      (1.5

 

   

Net operating income

  913      10.0      1.6   

 

   

Attributable profit to the Group

  357      19.5      42.1   

 

   

 

Loans w/o repos

  161,023      (0.8   1.3   

 

   

Funds

  229,377      5.6      6.8   

 

   

 

Efficiency ratio (with amortisations) (%)

  48.3      (2.6   (1.6

 

   

NPL ratio (%)

  7.25      (0.13   (0.36

 

   

NPL coverage (%)

  46.6      1.1      2.0   

 

   

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Continental Europe. Santander Consumer Finance

 

 

First quarter highlights

 

g   The agreement with PSA Finance and the recent integrations in the Nordic countries boost the growth potential.

 

g   Year-on-year growth in lending in the core countries: Spain, Germany and Nordic countries.

 

g   Attributable profit of €242 million, 11% more than in the first quarter of 2014.

 

g   Good performance of gross income which offset the increase in operating expenses and provisions. All with perimeter impact.

 

 

Strategy and Activity

 

  The units of Santander Consumer Finance (SCF) in continental Europe conducted their business in an environment of an upturn in consumption and car sales (+8% year-on-year in our footprint).

 

  The focuses this year are: progress in integrating the latest acquisitions, step up new lending and cross selling on the basis of each market, as well as business expansion through our competitive advantages.

 

  The agreement with Banque PSA Finance will consolidate our auto finance leadership and the acquisition of GE Nordics will increase the weight of direct credit in the business mix.

 

  Gross lending at March stood at €72,059 million (+20% year-on-year), mostly due to the incorporations.

 

  New lending increased 22% in the last 12 months (+9% excluding perimeter), fuelled by cards and used auto finance. Of note in local currency terms were the Nordic countries (+27%). The countries on the periphery of Europe grew (Spain and Portugal above the average).

 

  Of note on the funding side was the stability of customer deposits (at around €31,000 million), something that distinguishes Santander among its competitors. Growth is comfortably funded via senior debt issues and securitisations (+€1,444 million).

 

  Customer deposits, and medium and long-term issues-securitisations in the market covered 69% of net lending.

Results

 

  Attributable profit of €242 million, 11% higher than the first quarter of 2014.

 

  The income statement was affected by the perimeter impact of the units incorporated (GE business in Nordic countries, PSA in France and Carfinco).

 

  Gross income increased thanks to the strong growth in net interest income (+29%). Operating expenses rose at a much slower pace (+14%), but dropped at constant perimeter.

 

  The better evolution of revenues than costs improved the efficiency ratio by 3.1 p.p. over the first quarter of 2014 to 42.6%.

 

  Provisions rose 29%, partly due to the perimeter and because in the first quarter of 2014 provisions were released from some units.

 

  The NPL ratio was 4.52%, 30 b.p. lower in the quarter and coverage was 104%, 4 p.p. higher than in the fourth quarter.

 

  Of note by units was the good performance of the Nordic countries’ profits (+66%; +15% excluding perimeter).

 

  The UK (included in Santander UK for accounting purposes) posted an attributable profit of €36 million. The joint venture with PSA joined this unit during the first quarter.

Santander Consumer Finance. EUR million

 

 

 

      o/4Q’14   o/1Q’14  

LOGO

   

 

 

   

 

 

   
    1Q’15     %     %    

 

   

Gross income

  978      13.5      22.3   

 

   

Net operating income

  561      15.5      29.3   

 

   

Attributable profit to the Group

  242      (8.7)      10.8   

 

   

 

Loans w/o repos

  72,059      13.5      20.0   

 

   

Funds

  30,991      0.5      1.2   

 

   

 

Efficiency ratio (with amortisations) (%)

  42.6      (1.0   (3.1

 

   

NPL ratio (%)

  4.52      (0.30   0.38   

 

   

NPL coverage (%)

  103.6      3.5      (1.5

 

   

 

LOGO       21


Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Continental Europe. Poland (changes in local currency)

 

 

First quarter highlights

 

g   Higher loans, with positive economic forecasts and European funds.

 

g   Santander still the market leader in cards, mobile and online banking. Focus on large companies, SME and leasing.

 

g   Deposits performance reflected the successful commercial strategy of recent quarters.

 

g   In results, management of revenues in an environment of declining interest rates and lower provisions.

 

 

Strategy and Activity

 

  Growth in loans and deposits, maintaining a solid funding structure, as underscored by a net loan-to-deposit ratio of 89%.

 

  Loans rose 8% over the first quarter of 2014, backed by the Bank’s target segments: SMEs (+11%), companies (+9%), GBM (+14%), SME (+11%) and leasing (+16%).

 

  In funds, and following the sharp increase underpinned by the successful commercial campaigns in the second half of 2014, the first quarter’s strategy was centred on management of spreads.

 

  We continue to be the market leader in cards, mobile and online banking, marketing various products and initiatives, such as the BZWBK24 mobile channel, which has become more relevant with sales via this channel increasing six times in the last 12 months.

 

  The Bank also continued the Next Generation Bank programme to develop at all levels. Its main goal is to become the bank of first choice. The board, all businesses and product segments are involved in this programme.

Results

Attributable profit was 6% higher year-on-year at €90 million:

 

  Gross income rose 2% due to the impact of the following:

 

  -   On the one hand, the reduction of interest rates (-50 b.p. in the quarter) mainly affecting consumer interest rates due to the maximum established by the Lombard rate, and tougher regulation, were reflected in lower year-on-year net interest income (stabilising in the first quarter) and fee income.

 

  -   On the other, trading gains rose sharply backed by a strategy of interest rate hedging to offset the drop in net interest income.

 

  Operating expenses reflected the impact of higher general and personnel costs, partly due to the variable remuneration plan approved.

 

  Loan-loss provisions decreased over the first and the fourth quarters of 2014. Credit quality improved in the first quarter and the NPL ratio was 9 b.p. lower.

 

  Our bank in Poland continues to produce better-quality results than its peers, according to the latest data available, underscored by the success of the commercial strategy and increased productivity.

Poland. EUR million

 

 

 

      o/ 4Q’14   o/ 1Q’14  

LOGO

     

 

 

   

 

 

    
     1Q’15      %     % w/o FX     %     % w/o FX     

 

    

Gross income

  340      (3.6   (4.0   1.8      2.0   

 

    

Net operating income

  191      (8.8   (9.2   1.9      2.0   

 

    

Attributable profit to the Group

  90      (4.1   (4.5   6.1      6.3   

 

    

 

Loans w/o repos

  19,132      7.4      2.7      9.8      7.5   

 

    

Funds

  24,227      2.9      (1.6   9.1      6.9   

 

    

 

Efficiency ratio (with amortisations) (%)

  43.8      3.2      (0.0

 

    

NPL ratio (%)

  7.33      (0.09   (0.02

 

    

NPL coverage (%)

  61.6      1.3      (3.0

 

    

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Continental Europe. Portugal

 

 

First quarter highlights

 

g   Attributable profit was 58% higher year-on-year, driven by net interest income and lower provisions.

 

g   Funds increased, particularly mutual funds and demand deposits.

 

g   In a still deleveraging market, credit has been stabilizing in the last few quarters.

 

 

Strategy and Activity

 

  Loans declined 4% year-on-year, slowing the downward trend in the first quarter of 2015 (-0.5%). By segments, better performance in companies than the sector. On a like-for-like basis, Santander fell 0.2% compared to the 5% drop in the market.

 

  Funds rose 6%, especially mutual funds (+29%) and demand deposits (+23%). The evolution of volumes improved the net loan-to-deposit ratio to 98%.

 

  The bank’s strategy continues to focus on gaining more market share, particularly in companies, controlling NPLs, improving efficiency, cutting the funding cost and managing spreads on loans.

 

  Of note in the first quarter among the main commercial actions was the launch of the Mundo 1/2/3 product in order to grow in the market’s medium segment. This product includes a series of innovative solutions based on a current account that is linked to a card and a protection insurance policy.

 

  As regards companies, the bank is still very focused on boosting lending and capturing new customers, backed by the Santander Advance programme launched at the end of 2014 and which has turned into a key tool.

Results

Attributable profit increased 58% year-on-year to €56 million, due to the good performance of all the main lines of the income statement:

 

  Gross income was 4% higher, mainly because of net interest income where the funding cost improved,

 

  Costs declined 1%, due to the commercial network’s optimization on the basis of the business environment.

 

  Loan-loss provisions were 36% lower and the cost of credit improved to 0.5%. In local criteria, the NPL and coverage ratios continued to be better than the system’s average.

The first quarter profit was clearly higher than in all the quarters of 2014, except for the fourth quarter’s when capital gains were generated from the sale of portfolios and provisions were below the quarterly average of last year.

Portugal. EUR million

 

 

 

          o/4Q’14     o/1Q’14     LOGO
   

 

 

   

 

 

   
    1Q’15     %     %    

 

   

Gross income

  238      (8.7   4.4   

 

   

Net operating income

  117      (13.2   10.1   

 

   

Attributable profit to the Group

  56      (22.9   58.0   

 

   

 

Loans w/o repos

  24,226      (0.5   (4.4

 

   

Funds

  25,058      (0.9   6.0   

 

   

 

Efficiency ratio (with amortisations) (%)

  50.9      2.5      (2.6

 

   

NPL ratio (%)

  8.96      0.07      0.70   

 

   

NPL coverage (%)

  52.4      0.6      1.8   

 

   

 

LOGO       23


Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

 

u United Kingdom (changes in sterling)

 

 

First quarter highlights

 

g   Growth in business activity, both in retail (current account and mortgages) and corporate loans.

 

g   Attributable profit up 14% year-on-year, fuelled by net interest income and drop in provisions. Over the fourth quarter up 15%.

 

g   Investment programmes continued to drive customer satisfaction and underpin future efficiency improvement.

 

g   The 1/2/3 World customers continued to grow, improving risk profile, customer loyalty and levels of activity.

 

 

Strategy and Activity

 

  Lending increased 5% compared to March 2014, largely due to corporates (+9%) and mortgages (+1%). The PSA Finance UK limited joint venture completed in February, with a portfolio of £2,500 million at March 2015.

 

  New gross mortgage lending was £5,000 million, including £990 million to first time buyers and £148 million of Help to Buy. Growth is expected to be in line with the market.

 

  Support for UK businesses continued, with lending to corporates up 9% (+5% over the fourth quarter), in a contracting market. This performance is underpinned by the broader product suite and larger distribution capacity.

 

  Deposits rose 3% year-on-year, driven by 40% increase in current accounts (+8% over the fourth quarter), growing at a rate of £1bn per month. Furthermore, opening of current accounts by corporates rose 24% while GBM and savings product balances decreased.

 

  1/2/3 World customers increased to 4.0 million, up 1.3 million in the last 12 months. Santander UK remained first choice for current account switchers since September 2013 with 94% of 1/2/3 Current Account customers having their primary bank account with us.

 

  Improved customer satisfaction reflected the investments made in branch refurbishments, digital technology and new corporate business centres.

 

  Santander UK is focussed on maintaining a strong balance sheet. At the end of March 2015, the CRD IV end point Common Equity Tier 1 capital ratio stood at 11.6% and leverage ratio was 3.7%.

Results

The results showed higher profitability and attributable profit which amounted to €477 million as it continues to register sustained growth (+14% over the first quarter of 2014 and +15% over the fourth quarter).

 

  Net interest income rose 8% year-on-year, underpinned by improved margins (reduced cost of liabilities) and higher volumes. Net interest income / average customer assets improved to 1.87% in the first quarter of 2015, from 1.79% in the same period of 2014.

 

  Operating expenses increased as a result of investment programmes in retail and corporate banking. These strategic investments underpin future efficiency improvements.

 

  Loan-loss provisions fell 43%, with improved credit quality across the loan portfolios, conservative loan-to-value criteria, and supported by a benign economic environment.

United Kingdom. EUR million

 

 

 

          o/4Q’14     o/ 1Q’14      LOGO
   

 

 

   

 

 

    
    1Q’15     %     % w/o FX     %     % w/o FX     

 

    

Gross income

  1,551      7.7      1.4      16.7      4.7   

 

    

Net operating income

  736      9.2      2.8      15.8      3.9   

 

    

Attributable profit to the Group

  477      22.2      15.2      27.0      14.0   

 

    

 

Loans w/o repos

  275,654      10.2      2.9      19.8      5.2   

 

    

Funds

  223,932      8.7      1.5      17.0      2.8   

 

    

 

Efficiency ratio (with amortisations) (%)

  52.5      (0.6   0.4   

 

    

NPL ratio (%)

  1.75      (0.04   (0.13

 

    

NPL coverage (%)

  41.2      (0.7   (1.7

 

    

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Latin America. Brazil (changes in local currency)

 

 

First quarter highlights

 

g   Strategy to boost commercial activity, customer loyalty and more sustainable revenues with less risk.

 

g   Lending and funds remained dynamic.

 

g   Attributable profit rose 41% year-on-year due to higher gross income, cost control, and lower provisions and minority interests.

 

g   Higher revenues, particularly net interest income which grew for the second quarter running.

 

 

Strategy and Activity

 

  Lending rose 17% year-on-year (+6% in the first quarter). Both periods registered the exchange rate impact on the dollar portfolios and the entry of Bonsucesso. Excluding them, loans increased 11% year-on-year and 2% quarter-on-quarter.

Strong rises in corporates and large companies (+39%, partly due to balances in dollars), mortgages (+35%) and BNDES (+21%).

 

  Better trend in loans to SMEs which increased 6% year-on-year compared to flat growth the previous year.

 

  Customer funds grew 12%. Mutual funds performed better and increased 17%, and demand and savings deposits 7%, in order to increase customer loyalty and transactions.

Strategic priorities are being focused on business with individual customers and SMEs, to move forward with a more flexible business model, adapted to each individual customer’s needs. In SMEs, we are strengthening adquirencia, while we continued with the gradual introduction of Santander Negocios & Empresas, which offers a wide and complete range of products and services to customers.

 

  Also, focusing on customers we are prioritizing multi-channel activity, with more accessible and easy-to-operate electronic channels, speeding up the opening of current accounts and implementing the new business model CERTO which improves and increases the commercial capacity, efficiency and customer relationships. In addition, the start-up of the association with Banco Bonsucesso, S.A., boosted payroll business.

Results

Pre-tax profit was 23% higher. After taxes and minority interests, which are lower as a result of last October’s acquisition, attributable profit increased 41% year-on-year to €516 million:

 

  Gross income rose 6% year-on-year. Net interest income performed well, and so did fee income which grew 12%, notably from insurance and cards.

 

  Operating expenses increased 3% (lower than inflation), following the investments made over the last few years to improve operational efficiency.

 

  Loan-loss provisions declined 9%, as a result of selective growth in the portfolio (profitability/risk mix). Credit quality indicators continued to improve: the cost of credit dropped 120 b.p. to 4.6% from 5.8% in the first quarter of 2014 and the NPL ratio improved by 84 b.p. to 4.90% (-15 b.p. in the quarter).

Attributable profit was 34% more than the fourth quarter’s, with similar trends in the main lines: rising revenues, and costs and provisions falling.

Brazil. EUR million

 

 

 

      o/ 4Q’14   o/ 1Q’14  

LOGO

   

 

 

   

 

 

    
    1Q’15     %     % w/o FX     %     % w/o FX     

 

    

Gross income

  3,046      2.3      3.5      6.8      6.0   

 

    

Net operating income

  1,870      11.2      12.4      8.8      8.0   

 

    

Attributable profit to the Group

  516      31.9      33.6      41.8      40.8   

 

    

 

Loans w/o repos

  76,336      (2.7   5.6      5.1      17.5   

 

    

Funds

  85,802      (6.4   1.5      0.2      12.0   

 

    

 

Efficiency ratio (with amortisations) (%)

  38.6      (4.9   (1.1

 

    

NPL ratio (%)

  4.90      (0.15   (0.84

 

    

NPL coverage (%)

  95.2      (0.2     

 

    

 

LOGO       25


Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Latin America. Mexico (changes in local currency)

 

 

First quarter highlights

 

g   The expansion plan and commercial strategy are reflected in commercial activity and market share gains.

 

g   Focus on the most profitable segments: Select, SMEs, companies and infrastructure.

 

g   Attributable profit rose 13% year-on-year due to higher gross income and a lower cost of credit.

 

g   The improvement in commercial revenues absorbed interest rates at lows and the portfolio’s change of mix.

 

 

Strategy and Activity

 

  Lending increased 19% and deposits without repos 12%. This spurt in growth was due to the greater installed capacity, combined with more products and better sales platforms.

 

  Lending growth was mainly due to SMEs (+24%), benefiting from the launch of products such as Pyme tasa fija and Pyme total, mortgages (+15%) and consumer credit (+20%). Credit cards is the segment of least growth (+4%), but outperformed a subdued market. Various campaigns were launched in the first quarter to place and use credit cards.

 

  Deposits grew and their structure improved, as more focus was placed on the demand deposits of individuals (+17%). Mutual funds increased 10%.

 

  The expansion plan begun in 2012 has already seen the opening of 194 new branches (nine in the first quarter), many of them specialised by segments. The plan to open 200 branches is expected to be completed by the end of June.

 

  Multi-channel activity continued to be fostered (new ATMs, mobile and online banking initiatives) and the creation of strategic alliances such as that with 7-Eleven, which provides basic banking services via its network of 1,853 shops.

Results

Pre-tax profit increased 15%. After deducting taxes (higher charge of 23%) and minority interests, attributable profit was €167 million (+13% year-on-year).

 

  Gross income rose 8% year-on-year. Net interest income was 11% higher due to growth in lending, which offset interest rates still at low levels and the change of mix of the credit portfolio. Trading gains also rose, though from a 2014 first quarter when they were low.

 

  Fee income, on the other hand, declined 5% due to the weak revenues from means of payment and investment banking.

 

  Operating expenses grew 6% year-on-year due to new commercial projects and the greater installed capacity. These strategic initiatives contribute competitive advantages and are aligned with the efficiency plans underway.

 

  Loan-loss provisions increased 10%, well below the growth in lending, as a result of which the cost of credit improved by 67 b.p. Credit quality remained stable.

Profit was lower over the fourth quarter due to the impact of seasonal factors on gross income and costs, and higher provisions and tax charge.

Mexico. EUR million

 

 

 

      o/ 4Q’14   o/1Q’14  

LOGO

   

 

 

   

 

 

    
    1Q’15     %     % w/o FX     %     % w/o FX     

 

    

Gross income

  833      5.0      2.1      16.9      8.4   

 

    

Net operating income

  484      2.7      (0.2   19.0      10.4   

 

    

Attributable profit to the Group

  167      (9.9   (12.6   21.3      12.5   

 

    

 

Loans w/o repos

  29,827      12.5      4.0      29.7      18.9   

 

    

Funds

  39,540      8.9      0.7      21.6      11.4   

 

    

 

Efficiency ratio (with amortisations) (%)

  41.9      1.3      (1.0

 

    

NPL ratio (%)

  3.71      (0.13   0.09   

 

    

NPL coverage (%)

  88.4      2.3      (10.2

 

    

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Main units of Latin America. Chile (changes in local currency)

 

 

First quarter highlights

 

g   The commercial transformation is reflected in greater activity in target segments in lending and funds.

 

g   Increase in transactions with loyalty customers. Customer attention quality maintained and migration to Select.

 

g   Profit of €109 million, with year-on-year and quarter-on-quarter comparisons affected by lower inflation.

 

 

Strategy and Activity

 

  Santander is the leading bank in Chile in terms of assets and customers and has a marked retail focus (individuals and SMEs). The group maintains its strategy of improving long-term profitability in a scenario of lower spreads and greater regulation.

 

  Lending increased 9% year-on-year, with a greater advance in target segments: companies (+9%) and high income clients (+13%).

 

  Funds rose 15%, with similar performance of deposits (+15%) and mutual funds (+16%).

 

  The focus in the first quarter was on the special features of the summer holidays. The quality of customer attention, business dynamism and the increase in loyalty customers were maintained. This strategy is supported by the use of NEO CRM and channels such as VOX and Internet.

 

  High-income clients continued to migrate to Select (it tends to 41% of potential customers). The medium-income segment is progressing with the reconversion of traditional branches to the new attention model. There are currently five pilot branches, which have shown advances and been well received by customers.

Results

Attributable profit was 17% lower year-on-year, largely because of reduced revenues from the UF inflation-indexed portfolio:

 

  The UF was -0.02% in the first quarter (+1.3% a year earlier). This impact was partly offset by greater lending and a better mix of deposits, as well as by higher trading gains due to the good dynamics of customer activity and greater results from the asset and liability management portfolio.

 

  Operating expenses were up 8% due to the indexation of contracts, rentals and salaries to year-on-year inflation, as well as the impact of the peso’s depreciation on dollar- and euro-indexed IT service contracts.

 

  Loan-loss provisions rose 5%, which represented an improvement in terms of the cost of credit.

Attributable profit was 37% lower than in the fourth quarter, a period when net interest income was particularly high (quarterly UF change of 1.9%) and taxes were released due to the tax reform.

Chile. EUR million

 

 

 

          o/4Q’14     o/1Q’14     LOGO
   

 

 

   

 

 

   
    1Q’15     %     % w/o FX     %     % w/o FX    

 

   

Gross income

  554      (8.9   (14.4   4.0      (3.3

 

   

Net operating income

  320      (16.2   (21.4   (3.6   (10.3

 

   

Attributable profit to the Group

  109      (32.7   (37.0   (11.2   (17.4

 

   

 

Loans w/o repos

  35,567      12.9      3.5      23.4      9.3   

 

   

Funds

  32,109      11.9      2.6      30.3      15.5   

 

   

 

Efficiency ratio (with amortisations) (%)

  42.3      5.1      4.5   

 

   

NPL ratio (%)

  5.88      (0.09   (0.11

 

   

NPL coverage (%)

  52.0      (0.4   1.3   

 

   

 

LOGO       27


Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

 

u Other units of Latin America. Argentina (changes in local currency)

 

First quarter highlights

 

g   Growth and trends in lending and deposits very aligned with the market.

 

g   Profit was 36% higher year-on-year, spurred by gross income.

 

g   Commercial revenues increased due to more business and transactions (collections, means of payment, etc).

 

g   Operating expenses increased because of the opening of more branches and transformation projects.

 

 

Strategy and Activity

 

  Loans increased 26% year-on-year, notably those to large companies and consumer credit. Deposits rose 33% (time: +31% and demand:+35%).

 

  The Bank’s strategy continued to focus on strengthening penetration and loyalty with high-income clients and SMEs. The Select products were strengthened for the high-income segment and new spaces and specialised corners continued to be opened, which boosted cross-selling to these customers.

 

  The expansion and transformation plan remained in place. Twelve new branches were opened in the first quarter and 91 were totally transformed. Some 200,000 customers are now using the Santander Rio Mobile app.

Results

 

  Attributable profit was €80 million, 36% more than the first quarter of 2014.

 

  The commercial strategy is reflected in a 33% rise in gross income, most notably in net interest income (+44%).

 

  Operating expenses rose 49% due to the increase in the number of branches, the transformation and technology projects and anticipating the review of the collective bargaining agreement. Net operating income was 17% higher.

 

  Loan-loss provisions were down 15%. Credit quality is high: cost of credit of 2.32%, NPL ratio of 1.59% and coverage of 143%.

 

  Profit was 4% lower than in the fourth quarter of 2014, due to the higher costs already pointed out, as gross income was up 12% and provisions were virtually unchanged.

u Other Latin American units. Peru (changes in local currency)

 

 

First quarter highlights

 

g   Business remained strong, both lending and deposits.

 

g   Attributable profit rose 36% year-on-year due to higher gross income.

 

 

Strategy and Activity

 

  Lending increased 23% year-on-year and deposits 26%, complemented by growth in stable medium-term funding.

 

  The strategy continued to be aimed at boosting lending to the corporate segment, global customers and the country’s large companies, as well as providing investment banking advisory services in public infrastructure.

 

  Particular importance is given to a close relationship with customers and quality of service, taking advantage of synergies with other Group units.

Results

 

  Profit was €7 million spurred by the rise in net operating income (+46% year-on-year).

 

  Loan-loss provisions declined 21%, due to the good performance of the portfolio (NPL ratio of 0.24% and very high coverage).

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Other units of Latin America. Uruguay (changes in local currency)

 

 

First quarter highlights

 

g   Double-digit growth in loans and deposits.

 

g   Attributable profit up 23% year-on-year and 14% quarter-on-quarter. Both rises due to higher revenues and lower costs.

 

 

Strategy and Activity

 

  The Group continues to be the country’s leading private sector bank, with a strategy to grow in retail banking, improve efficiency and the quality of service.

 

  Lending rose 10% year-on-year, notably consumer credit (+21%) and SMEs (+24%). Deposits increased 17%.

 

  Noteworthy in the first quarter was the launch of Select Experience, which increased deposits by 24% in this segment, the Advance programme for SMEs and the structuring and placement of sovereign bonds in the international market.

 

  The number of complaints came down in the quarter and response time improved.

Results

 

  Attributable profit of €18 million, up year-on-year and quarter-on-quarter, fuelled by net operating income (+33% and +19%, respectively).

 

  Over the first quarter, good performance of net interest income (+9%) and fee income (+20%), combined with cost down 3% as a result of the efficiency plan developed in 2014.

 

  Loan-loss provisions increased, although from a small base, and credit quality remained excellent (NPL ratio of 1.08% and coverage of 240%).

u Other units of Latin America. Colombia

 

 

 

  Banco Santander de Negocios Colombia, a new Group subsidiary, began to operate in January 2014. The new bank has a banking licence and capital of $100 million. As a second-tier bank, its target market is the corporate and business one, with a special emphasis on global customers, customers of the Group’s International Desk and those local customers becoming more international.

 

  It focuses on offering investment banking, treasury and risk hedging products, foreign trade financing and working capital products in local currency, such as confirming.

 

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JANUARY - MARCH FINANCIAL REPORT 2015
BUSINESS INFORMATION BY GEOGRAPHY

 

u United States (changes in dollars)

 

 

First quarter highlights

 

g Santander Bank grew selectively in deposits and loans.

 

g SCUSA continued its strong growth in lending and servicing activity.

 

g Attributable profit was 28% higher year-on-year (+56% in euros), mainly due to SCUSA’s revenue growth.

 

g Further investments to improve commercial activity and comply with regulatory requirements.

 

 

Strategy and Activity

 

  Santander in the United States includes the holding SHUSA, retail banking via Santander Bank and Banco Santander Puerto Rico, as well as the specialised consumer finance activity of Santander Consumer USA (SCUSA).

 

  Santander Bank’s credit strategy centres on companies and auto finance (backed by synergies with SCUSA). Total lending increased 5% quarter-on-quarter and 9% year-on-year, excluding the impact of portfolio sales and securitisations for an amount of $4,100 million since June 2014.

 

  The strategy in funds is to increase core deposits and reduce balances of the more expensive time deposits. Penetration of the public institutions segment continued. Total deposits excluding repos increased 4% in the quarter and 10% year-on-year.

 

  Deleveraging continued in Puerto Rico in order to reduce balance sheet risk.

 

  SCUSA continued to optimize its business mix between assets retained on the balance sheet, assets sold and more servicing of portfolios (agreements with Bank of America and Citizens Bank). Strong origination business continued, backed by the agreement with Chrysler and personal credit.

 

  The Group continued to invest in human resources and technology in order to improve commercial activity and comply with the regulator’s requirements.

 

  We are strengthening our executive teams, risk management models, data bases and basic control functions. This is part of a multi-annual project to improve the bank and meet the regulator’s expectations.

Results

Attributable profit was €246 million, 28% more than the first quarter of 2014 thanks to higher gross income and lower provisions.

 

  Gross income rose 11%, mainly due to SCUSA, as a result of greater originations, which spurred net interest income, as well as sales of portfolios and servicing in other revenues. Santander Bank’s net interest income is under pressure from lower than expected interest rates, partly offset by balance sheet repositioning in the last part of 2014.

 

  Operating expenses increased 9%, very affected by the efforts made in regulatory compliance and investments in technology.

 

  Loan-loss provisions declined 4% thanks to SCUSA, reflecting the enhanced credit quality. Normalisation trend at Santander Bank after recording very low levels in 2014 (recovery in the first quarter).

Attributable profit was lower than in the fourth quarter of 2014, because that quarter registered the capital gains from the sale of assets due to optimisation of Santander Bank’s balance sheet.

United States. EUR million

 

 

            o/ 4Q’14     o/ 1Q’14      
     1Q’15      %     % w/o FX     %     % w/o FX      

 

   

Gross income

  1,766      16.3      4.7      35.2      11.1    LOGO  

 

   

Net operating income

  1,136      19.2      7.5      36.9      12.4   

 

   

Attributable profit to the Group

  246      (0.9   (11.7   55.9      28.1   

 

   

 

Loans w/o repos

  82,751      17.2      3.9      33.5      4.2   

 

   

Funds

  60,145      25.5      11.2      49.9      17.0   

 

   

 

Efficiency ratio (with amortisations) (%)

  35.7      (1.6   (0.8

 

   
NPL ratio (%)   2.30      (0.24   (0.58

 

   

NPL coverage (%)

  210.7      17.9      47.4   

 

   

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
BUSINESS INFORMATION BY GEOGRAPHY

 

u Corporate Activities

 

 

First quarter highlights

 

g This area incorporates the functions of the Group balance sheet management, and management of capital and reserves, as well as the parent bank financial stakes.

 

g Adequate management of each risk (balance sheet, liquidity and exchange rate) is carried out by the Group’s corporate centre, using diversified instruments of high quality and liquidity, and optimising costs.

 

g Reduced revenues year-on-year from the assets portfolio and lower cost of liabilities, higher regulatory costs and lower recovery of taxes.

 

g Lower losses than in the fourth quarter due to reduced provisions.

 

 

Strategy / Functions and Activity

 

  Global balance sheet management functions developed by the Financial Management area:

 

  -   Active management of interest rate risk to ease the impact of interest rate changes on net interest income, conducted via positions in bonds and derivatives of high credit quality, very liquid and low capital consumption.

 

  -   Structural management of liquidity risk to finance the Group’s recurring activity. This is achieved by diversifying the various funding sources (issues and securitisations) and maintaining an adequate profile (volumes, maturities and costs).

 

  -   Dynamic management of the exposure to exchange rates on equity and on the counter value of units’ results in euros for the next 12 months. Net investments in equity covered by €16,833 million (Brazil, UK, Mexico, Chile, US, Poland and Norway) with various instruments (spot, fx, forwards and tunnels of options).

 

  Total management of capital and reserves: capital assigned to each unit, as well as injecting the liquidity that some business units might need. The price at which these operations are conducted is the market rate (euribor or swap) plus the premium which, in concept of liquidity, the Group supports by immobilizing funds during the tenor of the operation.

 

  Lastly, and marginally, Corporate Activities reflects the stakes of a financial nature that the Group has under its policy of optimizing investments. Of note in 2015 is Metrovacesa stake which until December 2014 was recorded by the equity accounted for method.

Results

In year-on-year terms:

 

  Lower revenues due to reduced results from centralized management of interest rate and exchange rate risk, which was partly offset by the lower funding cost of issuances from the fall in interest rates.

 

  Increased operating expenses because of expenses related to corporate operations underway (recorded in this area until in effect) and higher costs resulting from regulatory requirements.

 

  Other income which records real estate provisions and various contingencies posted losses of €117 million, €44 million higher than in the first quarter of 2014.

 

  Lastly, lower recovery of taxes due to the better business evolution in Spain.

 

  In relation to the fourth quarter, the lower losses were due the fact that in the fourth quarter higher provisions for contingencies were recorded and a higher allocation for taxes.

Corporate Activities. EUR million

 

 

 

     1Q’15     4Q’14     % Var,     1Q’14     % Var,  

 

 

Gross income

  (252   (7   —        (224   12.1   

 

 

Net operating income

  (460   (188   144.3      (416   10.5   

 

 

Attributable profit to the Group

  (585   (681   (14.1   (405   44.2   

 

 

 

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JANUARY - MARCH FINANCIAL REPORT 2015
INFORMATION BY GLOBAL BUSINESS

u Retail Banking

 

 

First quarter highlights

 

g The transformation of our retail banking model to one that is increasingly more simple, personal and fair continued.

 

g Customer-focused, developing specialised models, ranges of simple products and global proposals.

 

g Drive in multi-channels, particularly digital ones.

 

g Attributable profit of €1,933 million, 41% more than in the first quarter of 2014 (+32% excluding the forex effect).

 

Strategy and Activity

Significant progress continued to be made in the programme to transform retail banks based on the following principals: improved knowledge of our customers and of their satisfaction, specialised management of each segment, global proposals and development of a multi-channel distribution model with the thrust of digital channels. The main actions are set out below.

In order to improve customer productivity and satisfaction, use of the new commercial tool NEO CRM is being extended. It is already installed in Chile (the origin of this best practice), Brazil, US and Spain, and will be transferred to other units this year.

Specialised solutions were launched for individual customers with different income levels, including:

 

  Innovative products with a greater degree of engagement: continued success of the 1|2|3 World range in the UK, launch of the Mundo 1|2|3 in Portugal and similar products in Poland and Germany.

 

  Expansion of the Santander Select offer, specialised attention model for high-income clients. Installed in all countries and providing service to more than two million customers.

 

  In Private Banking, homogeneous model that provides integral solutions via specialised units. This model was recognised by the magazine Euromoney as the best private bank in 2015 in Argentina, Chile and Portugal.

Specialised solutions were also launched for companies of all sizes and sectors:

 

  Santander Advance: innovative proposal value for SMEs, with the launch in the quarter of new initiatives such as TPV virtual and Conecta tu Pyme, where customers can have a virtual showcase and even an online shop.

 

  Santander Passport: specialised attention model for companies with international activity. Already launched in eight countries and in China through the agreement with the Bank of Shanghai.

 

  Santander Trade: unique portal in the financial system that helps to internationalise companies’ activity. Reinforced with Santander Trade Club, an online community that enables the Bank’s clients in different countries to get in touch with one another and which already has 10,000 companies in 11 countries.

The digital transformation is a strategic priority, and the Bank continues to advance in strengthening multi-channels with new and better commercial websites, new applications and capabilities for mobile phones (Santander Wallet in Spain, app for tablet), as well as programmes to encourage clients to join digital channels in Spain, UK, Brazil and Portugal.

Results

Attributable profit of 1,933 million (+41% year-on-year and 32% higher excluding the forex impact).

 

  This performance was due to the main lines of the income statement: 7% rise in gross income, mainly due to net interest income; control of costs, which only rose 1% in real terms, and 13% drop in loan-loss provisions. All excluding the exchange rate impact.

Retail Banking. EUR million

 

 

 

           

o/4Q’14

         

o/1Q’14

 
     1Q’15      %     % w/o FX           %      % w/o FX  

 

 

Gross income

  10,298      2.9      (0.1   13.5      7.0   

 

 

Net operating income

  5,680      3.3      0.2      15.7      8.7   

 

 

Attributable profit to the Group

  1,933      (2.1   (5.2   40.6      31.7   

 

 

Loans w/o repos

  706,301      7.5      3.2      14.3      6.1   

 

 

Funds

  711,716      5.8      2.5      13.8      7.3   

 

 

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
INFORMATION BY GLOBAL BUSINESS

 

u Global Wholesale Banking (SGB&M)

 

 

First quarter highlights

 

g Attributable profit of €464 million (-6% year-on-year and 52% quarter-on-quarter in constant euros).

 

g Positive evolution of gross income, higher provisions and operating expenses due to investments in franchises underway.

 

g Reference position in Europe and Latin America in sindicated corporate loans, project finance and issues, among others.

 

 

Strategy and Activity

 

  SGB&M maintained the lines of action begun in 2014: develop the sale of products to all the Bank’s clients, foster transaction business, further the construction of the customer franchise in the UK, US and Poland and deepen our coverage in Asia and the Andean region, in line with the Group’s expansion in these areas.

Noteworthy developments, among others:

 

  Trade finance, increased in most countries, particularly in Spain, the rest of continental Europe and Brazil. The Group held its leadership in export finance and strong growth in Working Capital Solutions. Of note was the Carnival operation with a €450 million financing, guaranteed by the Italian export credit agency. SGB&M was the mandated lead arranger with a €150 million participation.

 

  Cash management, made a solid contribution, particularly in Brazil, Mexico, Chile and UK, with higher volumes and more active customers in transaction business.

 

  In syndicated corporate loans, we continued to be a reference in Europe and Latin America. Of note in the first quarter was the syndicated loan for Sacyr to refinance the acquisition of 20% of Repsol for $2,265 million, among other operations. In Project Finance, where we remained the leader in Latin America and Spain, we provided finance to First Reserve for several wind-power plants in the US and participated as underwriter and mandated lead manager of the light rail network in Sydney, Australia.

 

  Of note in Corporate Finance, was the big rise in activity in equity capital markets, where Santander participated in the stock market listing of AENA (Spain) and Abengoa’s Yieldco (US), among other.

 

  In the capital markets, Santander continued to consolidate its business in Europe with strong activity in all segments, while in Latin America it was involved in the region’s key operations.

 

  As for markets activity, positive evolution of revenues from sales business (growth in UK and Latin America). Smaller year-on-year contribution from management of books.

Results (in constant euros)

SGB&M’s results were supported by the strength and diversification of customer revenues (83% of the total).

 

  The area generated in the first quarter 12% of the total gross income of the Group’s operating areas and 19% of attributable profit.

 

  Gross income increased 5% year-on-year due to net interest income and fee income (+17% combined). Mixed performance by activity. Global Transaction Banking rose 5% against a backdrop of contained spreads and low interest rates. Financing Solutions and Advisory up 10%, reflecting the soundness of various businesses. Lastly, customer revenues in Global Markets were 19% lower because of the reduced contribution of the European units.

 

  Operating expenses increased due to investments in high potential markets, particularly UK, Poland and Asia, and loan-loss provisions increased, mainly in Brazil.

Gross income was 28% higher than in the fourth quarter and attributable profit up 52%.

Global Wholesale Banking. EUR million

 

 

 

           

o/ 4Q’14

         

o/ 1Q’14

 
     1Q’15      %      % w/o FX           %     % w/o FX  

 

 

Gross income

  1,398      30.9      27.6      9.1      5.4   

 

 

Net operating income

  898      49.7      46.3      6.6      3.9   

 

 

Attributable profit to the Group

  464      58.5      52.4      (3.1   (6.0

 

 

Loans w/o repos

  92,987      5.8      4.7      22.8      19.0   

 

 

Funds

  65,459      15.3      13.4      13.1      10.8   

 

 

 

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JANUARY - MARCH FINANCIAL REPORT 2015
CORPORATE GOVERNANCE

 

Corporate Governance

 

 

 

  Institutional information

In order to foster the informed participation of shareholders at the Annual General Meeting, all the proposed agreements, the relevant reports of administrators and other documentation were published on February 25, 2015 on the Group’s website (www.santander.com), as well as the Group’s 2014 Annual Report and the reports of the committees of auditing, appointments, remuneration and risk supervision, regulation and compliance.

These reports set out the main activities of the board and its committees in 2014, including detailed information on the rules and procedures on which the Bank’s corporate governance model is based.

 

  Annual General Shareholders’ Meeting

The Bank’s ordinary AGM was held on March 27 and attended by a total of 471,628 shareholders (in person and represented) holding 8,397,610,313 shares (59.72% of the Bank’s share capital).

The agreements submitted to a vote received on average 93.71% of votes in favour, having approved with 95.02% of votes the Bank’s management during 2014.

For the first time the directors’ remuneration policy was submitted to the AGM’s binding approval; the policy for 2015 and 2016 obtained 91.66% of votes in favour. This policy covers the remuneration of directors as such and the performance of executive functions for these years, including the amount of the annual fixed remuneration and its change in the period to which the policy refers, as well as the various parameters for setting the variable remuneration components. It also includes the main terms and conditions of executive directors’ contracts.

Investors and analysts positively viewed, among other things, that a portion of the variable remuneration for 2015 and 2016 depends on meeting certain multi-annual objectives such as customer satisfaction and loyalty and the satisfaction of employees.

Among the agreements adopted by the meeting was the ratification as directors of Mr. José Antonio Álvarez Álvarez, Mr. Bruce Carnegie-Brown, Mr. Carlos Fernández González and Ms. Sol Daurella Comadran – the first one as the Chief Executive Officer and the other three as independent directors - , as well as the re-election of Mr. Juan Rodríguez Inciarte, Mr. Matias Rodríguez Inciarte, Mr. Juan Miguel Villar Mir and Mr. Guillermo de la Dehesa Romero as directors, the first two as executive directors, the third as an independent director and Mr. de la Dehesa Romero as a non-executive director (neither proprietary nor independent), as his continuation in the post for more than 12 years at the expiry of his mandate prevented him from re-election as an independent director.

As a result of these ratification and re-election agreements for a period of three years, the board has 15 members, five of whom are executive and 10 non-executive. Of the latter, eight are independent, one proprietary and one neither proprietary nor independent.

The website (www.santander.com) has full information of the agreements adopted at the AGM.

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
CORPORATE SOCIAL RESPONSIBILITY

 

Corporate Social Responsibility

 

 

Grupo Santander continues to develop initiatives under its commitment to Corporate Social Responsibility. The main events in the first quarter are set out below:

Santander, a responsible and committed Bank

 

  Banco Santander’s mission is to help people and businesses prosper and be the best retail and commercial bank that earns the lasting confidence of our people, customers, shareholders and society, as a Simple, Personal and Fair institution.

Sustainability Report

 

  Santander published its 2014 Sustainability Report (available at www.santander.com). This report covers the Group’s sustainability strategy and the main initiatives in this sphere at the corporate level, as well as those developed in each of the countries where Santander operates. It is the Group’s key communication tool in sustainability, and has been verified by Deloitte.

The report is part of the annual report and its contents are fully aligned with Grupo Santander’s new corporate strategy and culture. It deals with the aspects demanded by the various stakeholders and sustainability indices, such as corporate governance, employees, customers, shareholders, suppliers, the environment and the community.

The report was drawn up after internal and external studies to identify the priority economic, social and environmental aspects of stakeholders and so be able to respond to their main demands.

 

  For the first time, the objectives set by the Group for the main stakeholders (employees, customers, shareholders and society) are made public.

 

  In the sphere of the environment, the three main lines of action are listed: control and reduction of in-house consumption, financial products with environmental criteria and incorporation of social and environmental criteria for risk analysis in large loans, in accordance with the Equator Principles.

As regards the main environmental indicators, the Group’s electricity consumption was 3% lower in 2014 than in 2013 and emission of greenhouse gases was down 5%.

Investment in the community

 

  Santander UK supported the sixth edition of the 2015 Student Enterprise Conference, Europe’s most important meeting of student entrepreneurs. The event attracted more than 800 university students and the Bank’s professionals in the UK and at it the Santander Universities Company Portal was presented. This is a new tool which enables users to connect with other entrepreneurs, exchange good practices and acquire knowledge on how to put into effect a business idea and launch it on the market.

 

  Ana Botín, executive chairman of Santander Group, and the rector of the Carlos III University in Madrid signed an agreement to create a pioneering research institute in Big Data for financial services.

 

  Under the corporate framework of financial education, Mr. José Antonio Álvarez, chief executive officer of Banco Santander, inaugurated the programme Tus finanzas, tu futuro, an initiative that is part of the European Money Week and promoted by the Spanish Banking Association (AEB) and Junior Achievement. The programme aims to improve the financial education of young people and incorporates more than 40 Banco Santander employees on a voluntary basis who give sessions on basic financial knowledge in various schools around Spain.

 

  As regards the participation of the Bank’s teams in initiatives supporting the community, the VII call for social projects ended in March. This event enables the Bank’s employees in Spain to propose projects developed by NGOs in the spheres of children’s education, social exclusion, health and disability, and international co-operation.

 

  The 10 winning projects, chosen by employees’ votes, are financed thanks to the contributions of the Bank’s professionals who participate in the programme Euros de tu nómina, which are matched by the Bank. Contributions totaled more than €368,000 and were handed in on April 13.

 

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JANUARY - MARCH   FINANCIAL REPORT 2015   
  THE SANTANDER SHARE   

 

The Santander share

 

Shareholder remuneration

 

  Under the 2014 Santander Dividendo Elección programme (scrip dividend), shareholders could opt in January to receive in cash or in shares the amount equivalent to the third dividend (€0.146 per share). In order to tend to those who chose the latter option (83.7% of the capital), 262,578,993 new shares were issued.

 

  In April, and also under the same programme, shareholders were able to opt to receive the amount equivalent to the fourth dividend in cash or in shares. Every shareholder received a free allotment of new shares for each share they own.

 

  Shareholders were able to sell the rights to the Bank at a set price (€0.151 gross per right), to the stock market between April 14 and 28 at the market price, or receive new shares in the proportion of one new share for every 46 rights (in the last two cases without withholding tax*). In order to meet the request for new shares, a capital increase was carried out for a maximum of €152,832,455 (represented by 305,664,910 shares).

 

  The total shareholder remuneration for 2014 was €0.60 per share.

Performance of the Santander share

 

  Stock markets ended higher, mainly due to the European Central Bank’s stimulus programme.

 

  The Santander share ended March at €7.017 per share (+0.3% since the end of 2014), a smaller rise than the Ibex-35 (+12.1%), the DJ Stoxx Banks (+13.5%) and the DJ Stoxx 50 (+14.3%).

Capitalisation and trading

 

  At the end of March, Santander was the largest bank in the euro zone by market capitalization (€98,663 million) and the 11th in the world. The share’s weighting in the DJ Stoxx 50 was 2.6%, 8.8% in the DJ Stoxx Banks and 17.9% in the Ibex-35.

 

  A total of 7,950 million Santander shares were traded in the first quarter with an effective value of €49,961 million, among the highest of the EuroStoxx, and a liquidity ratio of 57%. The number of shares traded daily was 126.2 million (€793.0 million).

Shareholder base

 

  The total number of shareholders at the end of March was 3,230,808, of which 2,981,057 are European (83.03% of the capital stock) and 232,971 from the Americas (16.53%).

 

  Excluding the Bank’s board, which holds 1.31% of the capital, retail shareholders have 41.75% and institutional ones 56.94%.

 

(*) The options, maturities and procedures indicated could present special features for shareholders holding Santander shares in the various foreign stock markets where the Bank is listed.

 

The Santander share. March 2015

 

 

Shareholders and trading data

        

Shareholders (number)

     3,230,808   

Shares (number)

     14,060,585,886   

Average daily turnover (no. of shares)

     126,193,519   

Share liquidity (%) (Number of shares traded during the year / number of shares)

     57   
Price movements during the year        

Highest

     7.116   

Lowest

     5.772   

Last (31.03.15)

     7.017   

Market capitalisation (millions) (31.03.15)

     98,663   
Stock market indicators        

Price / Book value (X)

     1.07   

P/E ratio (X)

     14.54   

Yield* (%)

     9.41   

 

(*).- Total remuneration for 2014 / 1Q’15 average share price

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FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

 

 

 

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Quarterly Income statement. Consolidated

EUR million

 

 

     2014     2015  
  

 

 

   

 

 

 
     1Q     2T     3T     4Q     1Q  

 

 
Net interest income 6,992   7,370   7,471   7,714   8,038  

 

 

Net fees

  2,331      2,403      2,439      2,524      2,524   

 

 

Gains (losses) on financial transactions

  767      511      952      620      695   

 

 

Other operating income

  34      204      99      182      186   

 

 

Dividends

  31      220      72      112      33   

 

 

Income from equity-accounted method

  65      42      72      64      99   

 

 

Other operating income/expenses

  (63   (58   (45   6      53   

 

 

Gross income

  10,124      10,488      10,961      11,040      11,444   

 

 

Operating expenses

  (4,847   (4,906   (5,070   (5,216   (5,377

 

 

General administrative expenses

  (4,256   (4,360   (4,509   (4,656   (4,785

 

 

Personnel

  (2,455   (2,515   (2,572   (2,670   (2,755

 

 

Other general administrative expenses

  (1,801   (1,844   (1,937   (1,985   (2,030

 

 

Depreciation and amortisation

  (590   (546   (560   (560   (592

 

 

Net operating income

  5,277      5,582      5,891      5,824      6,067   

 

 

Net loan-loss provisions

  (2,695   (2,638   (2,777   (2,452   (2,563

 

 

Impairment losses on other assets

  (87   (71   (67   (151   (60

 

 

Other income

  (347   (438   (491   (642   (454

 

 

Ordinary profit before taxes

  2,149      2,435      2,556      2,580      2,990   

 

 

Tax on profit

  (569   (664   (649   (814   (922

 

 

Ordinary profit from continuing operations

  1,579      1,771      1,908      1,766      2,067   

 

 

Net profit from discontinued operations

  (0   (0   (7   (19   0   

 

 

Ordinary consolidated profit

  1,579      1,771      1,901      1,746      2,067   

 

 

Minority interests

  277      318      296      291      350   

 

 

Ordinary attributable profit to the Group

  1,303      1,453      1,605      1,455      1,717   

 

 

Net capital gains and provisions

  —        —        —        —        —     

 

 

Attributable profit to the Group

  1,303      1,453      1,605      1,455      1,717   

 

 

EPS (euros)

  0.113      0.122      0.131      0.112      0.121   

 

 

Diluted EPS (euros)

  0.113      0.122      0.131      0.112      0.120   

 

 

Net fees. Consolidated

EUR million

 

 

     1Q’15      4Q’14      Var. %     1Q’14      Var. %  

 

 

Fees from services

  1,510      1,525      (1.0   1,392      8.5   

 

 

Mutual & pension funds

  240      246      (2.4   213      12.6   

 

 

Securities and custody

  216      186      16.1      186      16.0   

 

 

Insurance

  559      568      (1.6   540      3.6   

 

 

Net fee income

  2,524      2,524      0.0      2,331      8.3   

 

 

 

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APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Operating expenses. Consolidated

EUR million

 

 

     1Q’15      4Q’14      Var. %     1Q’14      Var. %  

 

 

Personnel expenses

  2,755      2,670      3.2      2,455      12.2   

 

 

General expenses

  2,030      1,985      2.3      1,801      12.7   

 

 

Information technology

  287      256      12.0      243      18.3   

 

 

Communications

  133      108      23.6      123      8.1   

 

 

Advertising

  156      200      (22.0   125      24.9   

 

 

Buildings and premises

  475      433      9.6      448      6.0   

 

 

Printed and office material

  38      42      (9.9   36      4.7   

 

 

Taxes (other than profit tax)

  134      119      12.8      109      23.3   

 

 

Other expenses

  806      826      (2.4   717      12.5   

 

 

Personnel and general expenses

  4,785      4,656      2.8      4,256      12.4   

 

 

Depreciation and amortisation

  592      560      5.7      590      0.3   

 

 

Total operating expenses

  5,377      5,216      3.1      4,847      10.9   

 

 

Operating means Consolidated

EUR million

 

 

     Empleados     Oficinas  
     31.03.15      31.03.14      Var.     31.03.15      31.03.14      Var.  

 

 

Continental Europe

  56,776      57,235      (459   5,470      6,050      (580

 

 

o/w: Spain

  24,744      26,327      (1,583   3,511      4,000      (489

 

 

Santander Consumer Finance

  14,161      12,222      1,939      575      577      (2

 

 

Poland

  11,896      12,167      (271   784      830      (46

 

 

Portugal

  5,408      5,512      (104   584      633      (49

 

 

United Kingdom

  26,209      25,642      567      921      999      (78

 

 

Latin America

  85,279      84,325      954      5,725      5,726      (1

 

 

o/w: Brazil

  46,505      48,312      (1,807   3,391      3,489      (98

 

 

Mexico

  16,944      14,837      2,107      1,350      1,279      71   

 

 

Chile

  12,095      12,104      (9   476      485      (9

 

 

USA

  16,145      15,436      709      804      815      (11

 

 

Operating areas

  184,409      182,638      1,771      12,920      13,590      (670

 

 

Corporate Activities

  2,853      2,527      326   

 

 

Total Group

  187,262      185,165      2,097      12,920      13,590      (670

 

 

Net loan-loss provisions. Consolidated

EUR million

 

 

     1Q’15     4Q’14     Var. %     1Q’14     Var. %  

 

 

Non performing loans

  2,906      2,852      1.9      3,284      (11.5

 

 

Country-risk

  1      (20   —        (0   —     

 

 

Recovery of written-off assets

  (343   (380   (9.6   (589   (41.7

 

 

Total

  2,563      2,452      4.5      2,695      (4.9

 

 

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Customer loans. Consolidated

EUR million

 

 

                   Variation              
     31.03.15      31.03.14      amount     %     31.12.14  

 

 

Spanish Public sector

  17,392      15,409      1,983      12.9      17,465   

 

 

Other residents

  155,846      162,693      (6,847   (4.2   154,905   

 

 

Commercial bills

  8,188      6,797      1,391      20.5      7,293   

 

 

Secured loans

  96,271      97,648      (1,378   (1.4   96,426   

 

 

Other loans

  51,387      58,248      (6,861   (11.8   51,187   

 

 

Non-resident sector

  648,820      543,753      105,067      19.3      589,557   

 

 

Secured loans

  403,085      323,789      79,296      24.5      369,266   

 

 

Other loans

  245,736      219,964      25,772      11.7      220,291   

 

 

Gross customer loans

  822,059      721,856      100,203      13.9      761,928   

 

 

Loan-loss allowances

  28,094      27,261      833      3.1      27,217   

 

 

Net customer loans

  793,965      694,595      99,370      14.3      734,711   

 

 

Pro memoria: Doubtful loans

  40,711      41,101      (390   (0.9   40,424   

 

 

Public sector

  169      88      80      91.3      167   

 

 

Other residents

  19,327      21,741      (2,414   (11.1   19,951   

 

 

Non-resident sector

  21,215      19,272      1,943      10.1      20,306   

 

 

Managed and marketed customer funds. Consolidated

EUR million

 

 

                   Variation              
     31.03.15      31.03.14      amount     %     31.12.14  

 

 

Resident public sector

  12,706      7,856      4,850      61.7      9,349   

 

 

Other residents

  163,702      158,292      5,410      3.4      163,340   

 

 

Demand deposits

  94,580      76,468      18,111      23.7      88,312   

 

 

Time deposits

  65,118      76,823      (11,706   (15.2   67,495   

 

 

Other

  4,005      5,000      (995   (19.9   7,532   

 

 

Non-resident sector

  510,954      453,988      56,966      12.5      474,939   

 

 

Demand deposits

  299,008      232,123      66,885      28.8      273,889   

 

 

Time deposits

  156,089      163,845      (7,755   (4.7   151,113   

 

 

Other

  55,856      58,020      (2,164   (3.7   49,937   

 

 

Customer deposits

  687,362      620,135      67,227      10.8      647,628   

 

 

Debt securities

  208,312      184,534      23,777      12.9      196,890   

 

 

Subordinated debt

  19,746      17,738      2,007      11.3      17,132   

 

 

On-balance-sheet customer funds

  915,419      822,408      93,012      11.3      861,649   

 

 

Mutual funds

  135,254      111,392      23,862      21.4      124,708   

 

 

Pension funds

  11,960      11,064      896      8.1      11,481   

 

 

Managed portfolios

  28,541      21,839      6,701      30.7      25,599   

 

 

Other managed and marketed customer funds

  175,755      144,296      31,459      21.8      161,788   

 

 

Managed and marketed customer funds

  1,091,174      966,704      124,471      12.9      1,023,437   

 

 

 

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Table of Contents
APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Eligible capital (fully loaded)*

EUR million

 

 

                 Variation        
     31.03.15     31.12.14     amount     %  

 

 

Capital stock and reserves

  98,558      93,748      4,810      5.1   

 

 

Attributable profit

  1,717      5,816      (4,099   (70.5

 

 

Dividends

  (576   (1,014   438      (43.2

 

 

Other retained earnings

  (8,418   (11,468   3,050      (26.6

 

 

Minority interests

  4,829      4,131      698      16.9   

 

 

Goodwill and intangible assets

  (30,303   (29,164   (1,139   3.9   

 

 

Treasury stock and other deductions

  (6,057   (5,767   (290   5.0   

 

 

Core CET1

  59,750      56,282      3,468      6.2   

 

 

Preferred shares and other eligibles T1

  4,902      4,728      174      3.7   

 

 

Tier 1

  64,652      61,010      3,642      6.0   

 

 

Generic funds and eligible T2 instruments

  9,646      7,561      2,085      27.6   

 

 

Eligible capital

  74,299      68,571      5,728      8.4   

 

 

Risk-weighted assets

  617,574      583,366      34,208      5.9   

 

 

CET1 capital ratio

  9.7      9.7      —     

 

 

T1 capital ratio

  10.5      10.5      —     

 

 

BIS ratio

  12.0      11.8      0.3   

 

 

 

(*).- In 2014, pro-forma data taking into account the January 2015 capital increase

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Continental Europe

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  2,285      0.5      0.5      9.1      9.2   

 

 

Net fees

  842      (1.1   (1.2   (4.4   (4.4

 

 

Gains (losses) on financial transactions

  166      326.1      335.0      (28.8   (28.6

 

 

Other operating income*

  87      25.2      24.7      —        —     

 

 

Gross income

  3,379      4.6      4.5      5.7      5.8   

 

 

Operating expenses

  (1,627   2.3      2.2      1.3      1.3   

 

 

General administrative expenses

  (1,454   2.8      2.7      2.6      2.5   

 

 

Personnel

  (840   1.4      1.2      (0.1   (0.1

 

 

Other general administrative expenses

  (614   4.9      4.9      6.4      6.4   

 

 

Depreciation and amortisation

  (174   (2.0   (2.0   (8.3   (8.2

 

 

Net operating income

  1,751      6.8      6.8      10.2      10.3   

 

 

Net loan-loss provisions

  (638   9.6      9.7      (19.3   (19.2

 

 

Other income

  (120   56.8      55.1      (20.7   (20.7

 

 

Profit before taxes

  993      1.2      1.2      53.5      53.7   

 

 

Tax on profit

  (259   (3.6   (3.5   75.5      75.9   

 

 

Profit from continuing operations

  734      3.0      3.0      47.0      47.2   

 

 

Net profit from discontinued operations

  0      —        —        —        —     

 

 

Consolidated profit

  734      5.9      5.9      47.0      47.2   

 

 

Minority interests

  70      42.9      42.4      91.9      92.1   

 

 

Attributable profit to the Group

  664      3.1      3.1      43.5      43.7   

 

 

Balance sheet

 

 

Customer loans**

  277,834      4.1      3.5      4.8      4.5   

 

 

Trading portfolio (w/o loans)

  76,180      15.7      15.6      36.7      36.3   

 

 

Available-for-sale financial assets

  56,290      6.5      5.8      40.8      40.1   

 

 

Due from credit institutions**

  83,481      27.0      26.3      51.3      50.2   

 

 

Intangible assets and property and equipment

  5,367      (8.1   (9.6   (7.5   (7.5

 

 

Other assets

  21,346      (5.2   (5.8   (31.1   (31.2

 

 

Total assets/liabilities & shareholders’ equity

  520,498      8.5      7.9      14.9      14.5   

 

 

Customer deposits**

  266,841      4.3      3.9      3.4      3.2   

 

 

Marketable debt securities**

  22,440      15.5      14.6      42.2      43.1   

 

 

Subordinated debt**

  441      7.7      3.8      8.4      6.6   

 

 

Insurance liabilities

  669      (6.1   (6.5   (56.8   (56.8

 

 

Due to credit institutions**

  102,240      33.0      31.4      53.2      51.2   

 

 

Other liabilities

  101,520      0.9      0.7      19.8      19.5   

 

 

Stockholders’ equity***

  26,347      1.9      1.1      2.7      2.3   

 

 

Other managed and marketed customer funds

  70,750      8.4      8.1      21.1      20.9   

 

 

Mutual and pension funds

  63,379      8.6      8.3      22.2      22.0   

 

 

Managed portfolios

  7,372      6.7      6.7      12.1      12.1   

 

 

Managed and marketed customer funds

  360,472      5.8      5.3      8.4      8.2   

 

 

Ratios (%) and operating means

 

 

ROE

  10.23      0.38      2.90   

 

 

Efficiency ratio (with amortisations)

  48.2      (1.1   (2.1

 

 

NPL ratio

  8.57      (0.36   (0.55

 

 

NPL coverage

  58.6      1.4      0.6   

 

 

Number of employees

  56,776      0.9      (0.8

 

 

Number of branches

  5,470      (0.2   (9.6

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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Table of Contents
APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Spain

EUR million

 

 

Income statement    1Q’15     % o/ 4Q’14     % o/ 1Q’14  

 

 

Net interest income

  1,163      (4.6   1.5   

 

 

Net fees

  427      (4.2   (6.3

 

 

Gains (losses) on financial transactions

  108      —        (47.2

 

 

Other operating income*

  66      (6.0   —     

 

 

Gross income

  1,764      4.4      (1.5

 

 

Operating expenses

  (852   (0.9   (4.7

 

 

General administrative expenses

  (764   (1.2   (4.6

 

 

Personnel

  (458   (2.1   (8.2

 

 

Other general administrative expenses

  (306   0.2      1.3   

 

 

Depreciation and amortisation

  (88   1.8      (5.4

 

 

Net operating income

  913      10.0      1.6   

 

 

Net loan-loss provisions

  (367   14.7      (27.6

 

 

Other income

  (32   (59.9   (2.1

 

 

Profit before taxes

  513      19.6      43.3   

 

 

Tax on profit

  (150   19.8      44.1   

 

 

Profit from continuing operations

  362      19.5      42.9   

 

 

Net profit from discontinued operations

  —        —        —     

 

 

Consolidated profit

  362      19.5      42.9   

 

 

Minority interests

  5      18.8      150.7   

 

 

Attributable profit to the Group

  357      19.5      42.1   

 

 

Balance sheet

 

 

Customer loans**

  157,709      0.4      0.2   

 

 

Trading portfolio (w/o loans)

  72,674      16.3      40.8   

 

 

Available-for-sale financial assets

  41,926      9.3      55.7   

 

 

Due from credit institutions**

  65,380      33.8      75.2   

 

 

Intangible assets and property and equipment

  2,866      (16.3   (25.7

 

 

Other assets

  4,489      (13.1   (67.9

 

 

Total assets/liabilities & shareholders’ equity

  345,043      9.4      18.5   

 

 

Customer deposits**

  189,734      6.3      3.6   

 

 

Marketable debt securities**

  553      (21.5   (74.8

 

 

Subordinated debt**

  0      (100.0   (100.0

 

 

Insurance liabilities

  566      5.0      2.8   

 

 

Due to credit institutions**

  57,378      49.0      122.0   

 

 

Other liabilities

  85,621      0.3      25.9   

 

 

Stockholders’ equity***

  11,191      (4.9   (1.2

 

 

Other managed and marketed customer funds

  63,173      7.9      21.6   

 

 

Mutual and pension funds

  56,928      8.2      23.2   

 

 

Managed portfolios

  6,244      5.0      8.5   

 

 

Managed and marketed customer funds

  253,459      6.6      6.8   

 

 

Ratios (%) and operating means

 

 

ROE

  12.58      2.27      3.64   

 

 

Efficiency ratio (with amortisations)

  48.3      (2.6   (1.6

 

 

NPL ratio

  7.25      (0.13   (0.36

 

 

NPL coverage

  46.6      1.1      2.0   

 

 

Number of employees

  24,744      (0.9   (6.0

 

 

Number of branches

  3,511      —        (12.2

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Santander Consumer Finance

EUR million

 

 

Income statement    1Q’15     % o/ 4Q’14     % o/ 1Q’14  

 

 

Net interest income

  750      14.9      29.1   

 

 

Net fees

  219      10.5      (0.4

 

 

Gains (losses) on financial transactions

  0      (97.6   (66.8

 

 

Other operating income*

  10      13.7      —     

 

 

Gross income

  978      13.5      22.3   

 

 

Operating expenses

  (417   10.8      14.0   

 

 

General administrative expenses

  (362   13.5      18.7   

 

 

Personnel

  (198   14.1      20.7   

 

 

Other general administrative expenses

  (165   12.8      16.5   

 

 

Depreciation and amortisation

  (54   (4.5   (10.0

 

 

Net operating income

  561      15.5      29.3   

 

 

Net loan-loss provisions

  (168   17.6      29.3   

 

 

Other income

  (22   —        63.5   

 

 

Profit before taxes

  372      (9.0   27.7   

 

 

Tax on profit

  (98   (12.8   48.8   

 

 

Profit from continuing operations

  274      (7.6   21.6   

 

 

Net profit from discontinued operations

  0      —        —     

 

 

Consolidated profit

  274      (1.1   21.6   

 

 

Minority interests

  31      176.2      385.9   

 

 

Attributable profit to the Group

  242      (8.7   10.8   

 

 

Balance sheet

 

 

Customer loans**

  68,690      13.6      19.6   

 

 

Trading portfolio (w/o loans)

  31      (64.8   (96.5

 

 

Available-for-sale financial assets

  1,122      13.5      134.9   

 

 

Due from credit institutions**

  5,551      1.4      (23.4

 

 

Intangible assets and property and equipment

  779      (0.9   (14.7

 

 

Other assets

  4,220      13.0      33.3   

 

 

Total assets/liabilities & shareholders’ equity

  80,392      12.4      14.7   

 

 

Customer deposits**

  30,989      0.5      1.2   

 

 

Marketable debt securities**

  18,915      20.9      68.6   

 

 

Subordinated debt**

  69      4.4      7.8   

 

 

Insurance liabilities

  —        —        —     

 

 

Due to credit institutions**

  17,442      30.8      5.1   

 

 

Other liabilities

  4,273      27.8      19.5   

 

 

Stockholders’ equity***

  8,704      5.1      8.2   

 

 

Other managed and marketed customer funds

  7      3.6      10.8   

 

 

Mutual and pension funds

  7      3.6      10.8   

 

 

Managed portfolios

  —        —        —     

 

 

Managed and marketed customer funds

  49,980      7.3      19.3   

 

 

Ratios (%) and operating means

 

 

ROE

  11.58      (0.96   0.56   

 

 

Efficiency ratio (with amortisations)

  42.6      (1.0   (3.1

 

 

NPL ratio

  4.52      (0.30   0.38   

 

 

NPL coverage

  103.6      3.5      (1.5

 

 

Number of employees

  14,161      8.5      15.9   

 

 

Number of branches

  575      (0.7   (0.3

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Poland

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  191      (1.8   (2.3   (8.0   (7.8

 

 

Net fees

  100      (6.5   (7.0   (8.5   (8.4

 

 

Gains (losses) on financial transactions

  54      12.4      12.4      374.0      374.9   

 

 

Other operating income*

  (4   —        —        —        —     

 

 

Gross income

  340      (3.6   (4.0   1.8      2.0   

 

 

Operating expenses

  (149   4.1      3.6      1.8      2.0   

 

 

General administrative expenses

  (137   5.0      4.5      1.9      2.1   

 

 

Personnel

  (81   2.3      1.8      5.3      5.5   

 

 

Other general administrative expenses

  (56   9.1      8.5      (2.6   (2.4

 

 

Depreciation and amortisation

  (12   (5.0   (5.5   0.5      0.7   

 

 

Net operating income

  191      (8.8   (9.2   1.9      2.0   

 

 

Net loan-loss provisions

  (39   (31.0   (31.2   (8.9   (8.8

 

 

Other income

  (1   —        —        (71.3   (71.3

 

 

Profit before taxes

  151      (13.4   (13.7   6.6      6.8   

 

 

Tax on profit

  (28   (41.6   (41.7   4.8      4.9   

 

 

Profit from continuing operations

  123      (2.8   (3.2   7.0      7.2   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  123      (2.8   (3.2   7.0      7.2   

 

 

Minority interests

  33      0.8      0.3      9.5      9.7   

 

 

Attributable profit to the Group

  90      (4.1   (4.5   6.1      6.3   

 

 

Balance sheet

 

 

Customer loans**

  18,303      7.8      3.1      9.4      7.1   

 

 

Trading portfolio (w/o loans)

  1,258      7.9      3.2      55.5      52.3   

 

 

Available-for-sale financial assets

  5,355      (7.9   (12.0   4.4      2.3   

 

 

Due from credit institutions**

  1,223      15.3      10.3      (2.6   (4.6

 

 

Intangible assets and property and equipment

  241      2.1      (2.4   7.9      5.7   

 

 

Other assets

  2,168      (14.6   (18.4   (5.2   (7.1

 

 

Total assets/liabilities & shareholders’ equity

  28,548      2.7      (1.8   8.0      5.8   

 

 

Customer deposits**

  20,481      1.7      (2.8   8.9      6.7   

 

 

Marketable debt securities**

  240      4.5      (0.1   98.5      94.4   

 

 

Subordinated debt**

  372      10.4      5.5      11.0      8.7   

 

 

Insurance liabilities

  —        (100.0   (100.0   (100.0   (100.0

 

 

Due to credit institutions**

  1,267      0.4      (4.0   (42.9   (44.0

 

 

Other liabilities

  3,786      9.2      4.4      41.6      38.7   

 

 

Stockholders’ equity***

  2,403      5.5      0.9      9.3      7.1   

 

 

Other managed and marketed customer funds

  3,960      12.7      7.7      11.4      9.1   

 

 

Mutual and pension funds

  3,813      11.2      6.3      10.4      8.1   

 

 

Managed portfolios

  147      73.0      65.4      46.2      43.1   

 

 

Managed and marketed customer funds

  25,053      3.4      (1.1   9.8      7.5   

 

 

Ratios (%) and operating means

 

 

ROE

  15.34      (0.94   (0.24

 

 

Efficiency ratio (with amortisations)

  43.8      3.2      (0.0

 

 

NPL ratio

  7.33      (0.09   (0.02

 

 

NPL coverage

  61.6      1.3      (3.0

 

 

Number of employees

  11,896      (0.6   (2.2

 

 

Number of branches

  784      (0.5   (5.5

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Portugal

EUR million

 

 

Income statement    1Q’15     % o/ 4Q’14     % o/ 1Q’14  

 

 

Net interest income

  142      (0.7   10.4   

 

 

Net fees

  68      (4.0   (5.9

 

 

Gains (losses) on financial transactions

  15      (57.1   (17.9

 

 

Other operating income*

  13      7.3      47.4   

 

 

Gross income

  238      (8.7   4.4   

 

 

Operating expenses

  (121   (3.9   (0.7

 

 

General administrative expenses

  (106   (2.6   3.1   

 

 

Personnel

  (73   (6.4   0.0   

 

 

Other general administrative expenses

  (33   6.8      10.5   

 

 

Depreciation and amortisation

  (15   (12.0   (20.5

 

 

Net operating income

  117      (13.2   10.1   

 

 

Net loan-loss provisions

  (22   27.1      (35.6

 

 

Other income

  (21   5.5      (29.3

 

 

Profit before taxes

  74      (24.2   75.3   

 

 

Tax on profit

  (17   (28.1   93.4   

 

 

Profit from continuing operations

  56      (23.0   70.4   

 

 

Net profit from discontinued operations

  —        —        —     

 

 

Consolidated profit

  56      (23.0   70.4   

 

 

Minority interests

  0      (30.5   —     

 

 

Attributable profit to the Group

  56      (22.9   58.0   

 

 

Balance sheet

 

 

Customer loans**

  23,045      (0.6   (4.9

 

 

Trading portfolio (w/o loans)

  2,160      3.7      14.6   

 

 

Available-for-sale financial assets

  6,877      (1.9   2.5   

 

 

Due from credit institutions**

  2,173      0.4      (14.5

 

 

Intangible assets and property and equipment

  700      (3.9   (12.5

 

 

Other assets

  5,857      (9.2   0.8   

 

 

Total assets/liabilities & shareholders’ equity

  40,813      (1.9   (2.8

 

 

Customer deposits**

  23,529      (2.0   (0.2

 

 

Marketable debt securities**

  2,732      (4.3   21.5   

 

 

Subordinated debt**

  —        —        —     

 

 

Insurance liabilities

  30      8.1      (62.8

 

 

Due to credit institutions**

  11,042      (4.3   (14.5

 

 

Other liabilities

  888      12.8      3.6   

 

 

Stockholders’ equity***

  2,593      8.4      12.7   

 

 

Other managed and marketed customer funds

  2,870      14.8      28.9   

 

 

Mutual and pension funds

  2,491      13.9      21.7   

 

 

Managed portfolios

  379      20.7      111.3   

 

 

Managed and marketed customer funds

  29,131      (0.8   3.8   

 

 

Ratios (%) and operating means

 

 

ROE

  9.09      (2.75   2.64   

 

 

Efficiency ratio (with amortisations)

  50.9      2.5      (2.6

 

 

NPL ratio

  8.96      0.07      0.70   

 

 

NPL coverage

  52.4      0.6      1.8   

 

 

Number of employees

  5,408      (0.0   (1.9

 

 

Number of branches

  584      (1.7   (7.7

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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FINANCIAL REPORT 2015 JANUARY - MARCH
APPENDIX FINANCIAL INFORMATION

 

United Kingdom

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  1,194      6.5      0.2      20.7      8.3   

 

 

Net fees

  287      4.8      (1.4   16.0      4.0   

 

 

Gains (losses) on financial transactions

  60      70.1      63.6      (23.2   (31.1

 

 

Other operating income*

  10      5.0      (1.1   (31.5   (38.6

 

 

Gross income

  1,551      7.7      1.4      16.7      4.7   

 

 

Operating expenses

  (815   6.4      0.1      17.5      5.4   

 

 

General administrative expenses

  (697   7.6      1.2      20.3      7.9   

 

 

Personnel

  (457   8.1      1.8      20.3      7.9   

 

 

Other general administrative expenses

  (240   6.6      0.2      20.2      7.9   

 

 

Depreciation and amortisation

  (118   0.1      (5.9   3.4      (7.2

 

 

Net operating income

  736      9.2      2.8      15.8      3.9   

 

 

Net loan-loss provisions

  (76   109.3      105.0      (36.9   (43.4

 

 

Other income

  (56   (59.0   (61.8   19.8      7.5   

 

 

Profit before taxes

  605      20.3      13.4      29.0      15.7   

 

 

Tax on profit

  (120   6.7      0.4      28.2      15.1   

 

 

Profit from continuing operations

  485      24.2      17.1      29.1      15.9   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  485      24.2      17.1      29.1      15.9   

 

 

Minority interests

  8      —        —        —        —     

 

 

Attributable profit to the Group

  477      22.2      15.2      27.0      14.0   

 

 

Balance sheet

 

 

Customer loans**

  279,334      11.2      3.8      19.4      4.9   

 

 

Trading portfolio (w/o loans)

  42,850      8.9      1.7      36.1      19.5   

 

 

Available-for-sale financial assets

  12,937      15.5      7.9      54.8      35.9   

 

 

Due from credit institutions**

  19,885      41.1      31.7      11.9      (1.7

 

 

Intangible assets and property and equipment

  3,094      14.6      7.0      23.3      8.3   

 

 

Other assets

  34,749      (2.6   (9.1   (21.6   (31.2

 

 

Total assets/liabilities & shareholders’ equity

  392,848      10.9      3.6      16.1      1.9   

 

 

Customer deposits**

  220,684      9.1      1.8      13.2      (0.6

 

 

Marketable debt securities**

  78,569      12.9      5.4      18.4      4.0   

 

 

Subordinated debt**

  5,787      7.6      0.5      (0.5   (12.6

 

 

Insurance liabilities

  —        —        —        —        —     

 

 

Due to credit institutions**

  26,258      (1.7   (8.2   (9.5   (20.5

 

 

Other liabilities

  45,703      31.0      22.3      58.8      39.4   

 

 

Stockholders’ equity***

  15,847      3.2      (3.7   17.4      3.1   

 

 

Other managed and marketed customer funds

  10,469      8.3      1.1      8.7      (4.5

 

 

Mutual and pension funds

  10,313      8.3      1.1      8.7      (4.6

 

 

Managed portfolios

  156      8.9      1.7      11.0      (2.6

 

 

Managed and marketed customer funds

  315,509      10.0      2.7      14.0      0.1   

 

 

Ratios (%) and operating means

 

 

ROE

  12.39      2.17      0.72   

 

 

Efficiency ratio (with amortisations)

  52.5      (0.6   0.4   

 

 

NPL ratio

  1.75      (0.04   (0.13

 

 

NPL coverage

  41.2      (0.7   (1.7

 

 

Number of employees

  26,209      2.4      2.2   

 

 

Number of branches

  921      (0.9   (7.8

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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JANUARY - MARCH FINANCIAL REPORT 2015
FINANCIAL INFORMATION APPENDIX

 

Latin America

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  3,622      1.9      0.5      8.2      4.9   

 

 

Net fees

  1,191      (4.0   (5.3   13.7      9.3   

 

 

Gains (losses) on financial transactions

  189      370.2      317.2      50.2      39.7   

 

 

Other operating income*

  (2   —        —        (38.3   (52.0

 

 

Gross income

  5,000      2.9      1.5      10.7      7.0   

 

 

Operating expenses

  (2,097   (0.7   (2.1   11.6      7.5   

 

 

General administrative expenses

  (1,890   (1.4   (2.8   12.6      8.4   

 

 

Personnel

  (1,061   0.5      (1.1   13.7      9.3   

 

 

Other general administrative expenses

  (829   (3.7   (4.8   11.2      7.3   

 

 

Depreciation and amortisation

  (207   5.3      3.9      3.4      (0.1

 

 

Net operating income

  2,902      5.7      4.3      10.0      6.6   

 

 

Net loan-loss provisions

  (1,210   (3.9   (4.5   (2.3   (4.8

 

 

Other income

  (203   (24.1   (23.4   26.5      24.7   

 

 

Profit before taxes

  1,489      22.3      19.1      20.3      15.6   

 

 

Tax on profit

  (430   122.8      119.1      31.1      26.5   

 

 

Profit from continuing operations

  1,059      3.3      0.4      16.4      11.6   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  1,059      3.3      0.4      16.4      11.6   

 

 

Minority interests

  145      (15.9   (19.4   (27.1   (29.8

 

 

Attributable profit to the Group

  914      7.2      4.5      28.5      23.2   

 

 

Balance sheet

 

 

Customer loans**

  152,014      5.0      4.8      17.2      16.7   

 

 

Trading portfolio (w/o loans)

  35,970      0.2      (0.4   31.8      27.8   

 

 

Available-for-sale financial assets

  31,065      (0.5   3.2      16.4      22.3   

 

 

Due from credit institutions**

  27,890      16.7      14.8      23.1      19.3   

 

 

Intangible assets and property and equipment

  4,175      5.2      7.8      8.5      13.2   

 

 

Other assets

  46,855      10.2      12.5      8.1      10.9   

 

 

Total assets/liabilities & shareholders’ equity

  297,969      5.6      6.0      17.5      17.7   

 

 

Customer deposits**

  142,779      3.7      3.2      13.1      12.3   

 

 

Marketable debt securities**

  34,578      8.3      11.3      24.2      29.6   

 

 

Subordinated debt**

  6,771      4.7      7.4      1.6      5.6   

 

 

Insurance liabilities

  1      —        —        —        —     

 

 

Due to credit institutions**

  37,711      6.9      9.1      48.0      48.7   

 

 

Other liabilities

  51,003      11.3      11.5      11.1      11.4   

 

 

Stockholders’ equity***

  25,126      0.6      0.3      17.2      15.3   

 

 

Other managed and marketed customer funds

  81,763      3.1      4.4      15.4      16.7   

 

 

Mutual and pension funds

  67,503      1.3      4.2      12.0      16.6   

 

 

Managed portfolios

  14,261      12.8      5.4      34.4      17.3   

 

 

Managed and marketed customer funds

  265,891      4.1      4.7      14.8      15.5   

 

 

Ratios (%) and operating means

 

 

ROE

  14.37      0.32      1.06   

 

 

Efficiency ratio (with amortisations)

  41.9      (1.5   0.3   

 

 

NPL ratio

  4.49      (0.16   (0.57

 

 

NPL coverage

  83.9      (0.8   (2.2

 

 

Number of employees

  85,279      0.3      1.1   

 

 

Number of branches

  5,725      (0.1   (0.0

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
APPENDIX FINANCIAL INFORMATION

 

Brazil

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  2,289      4.6      5.9      4.1      3.3   

 

 

Net fees

  708      (9.4   (8.1   12.5      11.7   

 

 

Gains (losses) on financial transactions

  28      —        —        69.4      68.2   

 

 

Other operating income*

  21      (48.9   (47.9   212.9      210.6   

 

 

Gross income

  3,046      2.3      3.5      6.8      6.0   

 

 

Operating expenses

  (1,176   (9.3   (8.1   3.8      3.0   

 

 

General administrative expenses

  (1,055   (10.1   (8.8   4.9      4.1   

 

 

Personnel

  (581   (7.1   (5.8   5.7      4.9   

 

 

Other general administrative expenses

  (474   (13.6   (12.3   3.9      3.2   

 

 

Depreciation and amortisation

  (120   (1.9   (0.8   (5.1   (5.8

 

 

Net operating income

  1,870      11.2      12.4      8.8      8.0   

 

 

Net loan-loss provisions

  (826   (6.8   (5.7   (8.7   (9.3

 

 

Other income

  (209   (14.4   (13.0   46.6      45.5   

 

 

Profit before taxes

  835      51.5      52.7      24.3      23.4   

 

 

Tax on profit

  (264   123.4      123.9      30.6      29.6   

 

 

Profit from continuing operations

  571      31.8      33.2      21.6      20.7   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  571      31.8      33.2      21.6      20.7   

 

 

Minority interests

  55      31.4      29.4      (47.9   (48.3

 

 

Attributable profit to the Group

  516      31.9      33.6      41.8      40.8   

 

 

Balance sheet

 

 

Customer loans**

  72,492      (2.5   5.8      5.8      18.3   

 

 

Trading portfolio (w/o loans)

  14,720      (19.4   (12.5   30.1      45.4   

 

 

Available-for-sale financial assets

  23,071      0.6      9.2      16.6      30.3   

 

 

Due from credit institutions**

  11,351      10.5      19.9      25.5      40.2   

 

 

Intangible assets and property and equipment

  2,683      1.7      10.3      (4.1   7.2   

 

 

Other assets

  29,622      6.5      15.6      (0.0   11.7   

 

 

Total assets/liabilities & shareholders’ equity

  153,938      (1.5   6.9      9.1      21.9   

 

 

Customer deposits**

  65,221      (4.8   3.3      (1.1   10.6   

 

 

Marketable debt securities**

  22,597      3.2      12.0      13.6      26.9   

 

 

Subordinated debt**

  4,471      2.4      11.1      (2.5   9.0   

 

 

Insurance liabilities

  1      —        —        —        —     

 

 

Due to credit institutions**

  21,014      (7.9   (0.1   52.0      69.9   

 

 

Other liabilities

  28,360      11.0      20.5      9.4      22.3   

 

 

Stockholders’ equity***

  12,274      (6.3   1.7      12.3      25.5   

 

 

Other managed and marketed customer funds

  47,664      (4.3   3.9      4.2      16.5   

 

 

Mutual and pension funds

  44,589      (4.2   4.0      4.7      17.0   

 

 

Managed portfolios

  3,075      (5.3   2.8      (2.3   9.2   

 

 

Managed and marketed customer funds

  139,953      (3.2   5.0      2.8      14.9   

 

 

Ratios (%) and operating means

 

 

ROE

  15.78      3.62      2.78   

 

 

Efficiency ratio (with amortisations)

  38.6      (4.9   (1.1

 

 

NPL ratio

  4.90      (0.15   (0.84

 

 

NPL coverage

  95.2      (0.2   —     

 

 

Number of employees

  46,505      0.1      (3.7

 

 

Number of branches

  3,391      (0.6   (2.8

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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JANUARY - MARCH FINANCIAL REPORT 2015
FINANCIAL INFORMATION APPENDIX

 

Mexico

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  610      4.5      1.4      19.8      11.1   

 

 

Net fees

  195      (1.5   (4.2   2.6      (4.8

 

 

Gains (losses) on financial transactions

  44      93.1      92.1      63.8      52.0   

 

 

Other operating income*

  (15   41.6      38.0      20.2      11.5   

 

 

Gross income

  833      5.0      2.1      16.9      8.4   

 

 

Operating expenses

  (349   8.4      5.4      14.0      5.8   

 

 

General administrative expenses

  (309   7.3      4.3      13.2      5.0   

 

 

Personnel

  (171   5.7      2.7      20.3      11.6   

 

 

Other general administrative expenses

  (139   9.3      6.4      5.6      (2.0

 

 

Depreciation and amortisation

  (40   17.5      14.2      20.5      11.8   

 

 

Net operating income

  484      2.7      (0.2   19.0      10.4   

 

 

Net loan-loss provisions

  (211   19.0      15.9      18.0      9.5   

 

 

Other income

  8      —        —        —        —     

 

 

Profit before taxes

  281      (4.2   (7.1   24.0      15.1   

 

 

Tax on profit

  (65   27.0      23.6      35.1      25.3   

 

 

Profit from continuing operations

  215      (10.8   (13.6   21.0      12.3   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  215      (10.8   (13.6   21.0      12.3   

 

 

Minority interests

  48      (13.9   (16.6   20.1      11.4   

 

 

Attributable profit to the Group

  167      (9.9   (12.6   21.3      12.5   

 

 

Balance sheet

 

 

Customer loans**

  29,112      12.5      4.0      30.1      19.2   

 

 

Trading portfolio (w/o loans)

  16,677      63.7      51.3      47.7      35.4   

 

 

Available-for-sale financial assets

  4,065      (12.1   (18.8   17.0      7.2   

 

 

Due from credit institutions**

  8,447      19.7      10.6      1.2      (7.2

 

 

Intangible assets and property and equipment

  493      12.1      3.6      24.8      14.4   

 

 

Other assets

  6,323      14.0      5.4      12.2      2.8   

 

 

Total assets/liabilities & shareholders’ equity

  65,118      21.2      12.0      26.4      15.8   

 

 

Customer deposits**

  30,965      8.2      (0.0   21.0      10.9   

 

 

Marketable debt securities**

  4,492      37.6      27.1      80.0      65.0   

 

 

Subordinated debt**

  1,202      10.4      2.1      27.1      16.5   

 

 

Insurance liabilities

  —        —        —        —        —     

 

 

Due to credit institutions**

  9,974      62.1      49.8      68.4      54.4   

 

 

Other liabilities

  13,608      38.9      28.4      13.3      3.9   

 

 

Stockholders’ equity***

  4,877      1.7      (6.1   6.9      (2.0

 

 

Other managed and marketed customer funds

  13,222      14.7      6.0      20.0      10.0   

 

 

Mutual and pension funds

  13,222      14.7      6.0      20.0      10.0   

 

 

Managed portfolios

  —        —        —        —        —     

 

 

Managed and marketed customer funds

  49,881      12.1      3.6      24.5      14.2   

 

 

Ratios (%) and operating means

 

 

ROE

  13.90      (1.61   1.35   

 

 

Efficiency ratio (with amortisations)

  41.9      1.3      (1.0

 

 

NPL ratio

  3.71      (0.13   0.09   

 

 

NPL coverage

  88.4      2.3      (10.2

 

 

Number of employees

  16,944      0.1      14.2   

 

 

Number of branches

  1,350      0.2      5.6   

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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Table of Contents
FINANCIAL REPORT 2015 JANUARY - MARCH
APPENDIX FINANCIAL INFORMATION

 

Chile

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  398      (18.9   (23.9   (2.5   (9.3

 

 

Net fees

  87      0.5      (5.5   6.9      (0.5

 

 

Gains (losses) on financial transactions

  66      134.6      120.9      68.4      56.7   

 

 

Other operating income*

  4      33.9      27.3      (17.7   (23.5

 

 

Gross income

  554      (8.9   (14.4   4.0      (3.3

 

 

Operating expenses

  (234   3.5      (2.7   16.4      8.3   

 

 

General administrative expenses

  (213   2.1      (4.1   18.3      10.0   

 

 

Personnel

  (129   (1.0   (7.0   19.8      11.5   

 

 

Other general administrative expenses

  (84   7.2      0.8      15.9      7.9   

 

 

Depreciation and amortisation

  (21   21.2      14.0      0.9      (6.1

 

 

Net operating income

  320      (16.2   (21.4   (3.6   (10.3

 

 

Net loan-loss provisions

  (132   (15.5   (20.7   13.4      5.5   

 

 

Other income

  6      —        —        —        —     

 

 

Profit before taxes

  195      (6.7   (12.3   (6.9   (13.4

 

 

Tax on profit

  (44   —        —        33.8      24.5   

 

 

Profit from continuing operations

  150      (36.3   (40.3   (14.5   (20.5

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  150      (36.3   (40.3   (14.5   (20.5

 

 

Minority interests

  41      (44.2   (47.7   (22.1   (27.5

 

 

Attributable profit to the Group

  109      (32.7   (37.0   (11.2   (17.4

 

 

Balance sheet

 

 

Customer loans**

  34,510      13.0      3.5      23.3      9.2   

 

 

Trading portfolio (w/o loans)

  2,940      (4.4   (12.4   66.6      47.6   

 

 

Available-for-sale financial assets

  2,290      0.7      (7.7   (6.7   (17.3

 

 

Due from credit institutions**

  4,599      19.9      9.9      57.4      39.5   

 

 

Intangible assets and property and equipment

  382      10.2      1.0      22.3      8.3   

 

 

Other assets

  3,564      33.0      21.9      39.1      23.3   

 

 

Total assets/liabilities & shareholders’ equity

  48,285      12.9      3.5      27.0      12.6   

 

 

Customer deposits**

  26,499      13.5      4.0      29.7      14.9   

 

 

Marketable debt securities**

  7,404      11.3      2.1      37.1      21.5   

 

 

Subordinated debt**

  1,070      8.7      (0.4   (3.6   (14.6

 

 

Insurance liabilities

  —        —        —        —        —     

 

 

Due to credit institutions**

  4,404      0.5      (7.9   (3.1   (14.2

 

 

Other liabilities

  5,712      28.7      18.0      46.4      29.7   

 

 

Stockholders’ equity***

  3,196      8.1      (0.9   22.2      8.3   

 

 

Other managed and marketed customer funds

  7,871      8.5      (0.6   34.2      18.9   

 

 

Mutual and pension funds

  5,793      4.1      (4.5   30.9      16.0   

 

 

Managed portfolios

  2,078      22.8      12.5      44.6      28.2   

 

 

Managed and marketed customer funds

  42,845      12.0      2.7      30.6      15.7   

 

 

Ratios (%) and operating means

 

 

ROE

  14.15      (9.79   (4.84

 

 

Efficiency ratio (with amortisations)

  42.3      5.1      4.5   

 

 

NPL ratio

  5.88      (0.09   (0.11

 

 

NPL coverage

  52.0      (0.4   1.3   

 

 

Number of employees

  12,095      0.1      (0.1

 

 

Number of branches

  476      0.2      (1.9

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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Table of Contents
JANUARY - MARCH FINANCIAL REPORT 2015
FINANCIAL INFORMATION APPENDIX

 

United States

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  1,421      16.5      5.1      29.4      6.3   

 

 

Net fees

  220      23.9      11.9      34.2      10.2   

 

 

Gains (losses) on financial transactions

  34      (39.7   (46.7   21.2      (0.4

 

 

Other operating income*

  91      40.4      22.7      459.2      359.3   

 

 

Gross income

  1,766      16.3      4.7      35.2      11.1   

 

 

Operating expenses

  (630   11.3      (0.0   32.3      8.7   

 

 

General administrative expenses

  (561   10.3      (1.0   34.7      10.7   

 

 

Personnel

  (328   13.7      2.0      39.9      14.9   

 

 

Other general administrative expenses

  (233   5.9      (5.0   28.1      5.2   

 

 

Depreciation and amortisation

  (69   20.4      8.7      15.2      (5.4

 

 

Net operating income

  1,136      19.2      7.5      36.9      12.4   

 

 

Net loan-loss provisions

  (639   10.9      0.2      16.9      (4.0

 

 

Other income

  (18   —        —        690.4      549.2   

 

 

Profit before taxes

  479      17.6      5.2      70.3      39.9   

 

 

Tax on profit

  (133   35.4      22.1      67.8      37.8   

 

 

Profit from continuing operations

  346      11.9      (0.2   71.3      40.7   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  346      11.9      (0.2   71.3      40.7   

 

 

Minority interests

  100      64.6      47.9      126.6      86.1   

 

 

Attributable profit to the Group

  246      (0.9   (11.7   55.9      28.1   

 

 

Balance sheet

 

 

Customer loans**

  78,763      17.3      3.9      33.3      4.0   

 

 

Trading portfolio (w/o loans)

  357      (61.5   (65.9   182.1      120.1   

 

 

Available-for-sale financial assets

  16,497      29.9      15.2      83.9      43.5   

 

 

Due from credit institutions**

  3,549      44.1      27.7      71.9      34.1   

 

 

Intangible assets and property and equipment

  7,925      15.6      2.4      144.2      90.6   

 

 

Other assets

  6,653      (3.1   (14.1   29.3      0.9   

 

 

Total assets/liabilities & shareholders’ equity

  113,744      17.3      3.9      44.6      12.9   

 

 

Customer deposits**

  54,462      16.9      3.6      37.7      7.5   

 

 

Marketable debt securities**

  19,221      20.1      6.5      54.6      20.6   

 

 

Subordinated debt**

  891      15.4      2.3      30.5      1.8   

 

 

Insurance liabilities

  —        —        —        —        —     

 

 

Due to credit institutions**

  23,437      35.8      20.4      94.5      51.7   

 

 

Other liabilities

  5,843      (0.4   (11.8   52.8      19.2   

 

 

Stockholders’ equity***

  9,889      (5.9   (16.6   (2.0   (23.5

 

 

Other managed and marketed customer funds

  12,773      69.1      49.9      138.5      86.1   

 

 

Mutual and pension funds

  6,020      267.1      225.3      614.5      457.5   

 

 

Managed portfolios

  6,753      14.2      1.2      49.6      16.7   

 

 

Managed and marketed customer funds

  87,347      23.2      9.2      50.5      17.5   

 

 

Ratios (%) and operating means

 

 

ROE

  9.82      0.31      3.06   

 

 

Efficiency ratio (with amortisations)

  35.7      (1.6   (0.8

 

 

NPL ratio

  2.30      (0.24   (0.58

 

 

NPL coverage

  210.7      17.9      47.4   

 

 

Number of employees

  16,145      1.4      4.6   

 

 

Number of branches

  804      (0.9   (1.3

 

 

 

(*).-  Including dividends, income from equity-accounted method and other operating income/expenses
(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

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APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Corporate Activities

EUR million

 

 

Income statement    1Q’15     4Q’14     %     1Q’14     %  

 

 

Net interest income

  (483   (453   6.6      (534   (9.5

 

 

Net fees

  (15   (18   (19.9   (8   78.7   

 

 

Gains (losses) on financial transactions

  247      449      (45.1   302      (18.2

 

 

Other operating income

  (1   14      —        16      —     

 

 

Dividends

  1      5      (76.4   5      (77.8

 

 

Income from equity-accounted method

  (12   (3   296.9      0      —     

 

 

Other operating income/expenses

  10      13      (19.1   10      (0.7

 

 

Gross income

  (252   (7   —        (224   12.1   

 

 

Operating expenses

  (208   (181   15.0      (191   8.7   

 

 

General administrative expenses

  (183   (169   8.2      (164   11.6   

 

 

Personnel

  (69   (75   (8.5   (67   2.8   

 

 

Other general administrative expenses

  (115   (94   21.6      (97   17.6   

 

 

Depreciation and amortisation

  (25   (12   113.1      (27   (9.0

 

 

Net operating income

  (460   (188   144.3      (416   10.5   

 

 

Net loan-loss provisions

  0      2      (91.0   1      (89.6

 

 

Other income

  (117   (342   (65.9   (72   61.4   

 

 

Ordinary profit before taxes

  (576   (529   9.0      (487   18.4   

 

 

Tax on profit

  19      (143   —        79      (76.0

 

 

Ordinary profit from continuing operations

  (557   (671   (17.0   (408   36.6   

 

 

Net profit from discontinued operations

  0      —        —        —        —     

 

 

Ordinary consolidated profit

  (557   (671   (17.0   (408   36.6   

 

 

Minority interests

  27      9      198.3      (3   —     

 

 

Ordinary attributable profit to the Group

  (585   (681   (14.1   (405   44.2   

 

 

Net capital gains and provisions

  —        —        —        —        —     

 

 

Attributable profit to the Group

  (585   (681   (14.1   (405   44.2   

 

 

Balance sheet

 

 

Trading portfolio (w/o loans)

  3,866      2,916      32.6      2,947      31.2   

 

 

Available-for-sale financial assets

  7,748      7,285      6.3      6,892      12.4   

 

 

Investments

  816      643      26.9      276      195.8   

 

 

Goodwill

  28,667      27,548      4.1      26,056      10.0   

 

 

Liquidity lent to the Group

  34,627      42,130      (17.8   28,985      19.5   

 

 

Capital assigned to Group areas

  80,711      72,189      11.8      70,542      14.4   

 

 

Other assets

  63,459      56,131      13.1      49,132      29.2   

 

 

Total assets/liabilities & shareholders’ equity

  219,894      208,842      5.3      184,831      19.0   

 

 

Customer deposits*

  2,597      5,279      (50.8   1,379      88.3   

 

 

Marketable debt securities*

  53,504      59,954      (10.8   62,102      (13.8

 

 

Subordinated debt*

  5,855      4,107      42.6      4,173      40.3   

 

 

Other liabilities

  62,520      63,229      (1.1   45,195      38.3   

 

 

Stockholders’ equity***

  95,418      76,272      25.1      71,982      32.6   

 

 

Other managed and marketed customer funds

  —        —        —        —        —     

 

 

Mutual and pension funds

  —        —        —        —        —     

 

 

Managed portfolios

  —        —        —        —        —     

 

 

Managed and marketed customer funds

  61,956      69,340      (10.6   67,654      (8.4

 

 

    

 

 

Operating means

Number of employees

 

 
  2,853      2,633      8.4      2,527      12.9   

 

 

 

(*).- Including all on-balance sheet balances for this item
(**).- Capital + reserves + profit + valuation adjustments

 

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JANUARY - MARCH FINANCIAL REPORT 2015 APPENDIX
FINANCIAL INFORMATION

 

Retail Banking

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  7,786      3.8      0.6      11.9      5.3   

 

 

Net fees

  2,185      (0.1   (2.1   9.2      4.4   

 

 

Gains (losses) on financial transactions

  162      (26.4   (28.5   38.6      25.5   

 

 

Other operating income*

  165      61.5      49.4      —        —     

 

 

Gross income

  10,298      2.9      (0.1   13.5      7.0   

 

 

Operating expenses

  (4,618   2.4      (0.5   10.9      5.0   

 

 

Net operating income

  5,680      3.3      0.2      15.7      8.7   

 

 

Net loan-loss provisions

  (2,323   0.9      (2.2   (7.5   (13.2

 

 

Other income

  (360   9.6      9.0      33.5      29.7   

 

 

Profit before taxes

  2,998      4.5      1.2      40.8      32.0   

 

 

Tax on profit

  (781   25.9      22.7      53.2      43.5   

 

 

Profit from continuing operations

  2,217      (1.4   (4.7   36.9      28.3   

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  2,217      (0.5   (3.9   37.0      28.3   

 

 

Minority interests

  283      11.9      6.2      16.5      9.3   

 

 

Attributable profit to the Group

  1,933      (2.1   (5.2   40.6      31.7   

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Table of Contents
APPENDIX FINANCIAL REPORT 2015 JANUARY - MARCH
FINANCIAL INFORMATION

 

Global Wholesale Banking

EUR million

 

 

           o/ 4Q’14     o/ 1Q’14  
    

 

 

   

 

 

 
Income statement    1Q’15     %     % w/o FX     %     % w/o FX  

 

 

Net interest income

  737      10.2      8.4      30.2      26.0   

 

 

Net fees

  352      (0.3   (2.9   5.0      0.8   

 

 

Gains (losses) on financial transactions

  286      —        —        (17.6   (20.3

 

 

Other operating income*

  22      (76.9   (76.9   (31.5   (32.8

 

 

Gross income

  1,398      30.9      27.6      9.1      5.4   

 

 

Operating expenses

  (500   6.8      3.8      13.8      8.1   

 

 

Net operating income

  898      49.7      46.3      6.6      3.9   

 

 

Net loan-loss provisions

  (198   87.9      95.2      84.5      83.6   

 

 

Other income

  4      —        —        —        —     

 

 

Profit before taxes

  704      64.0      57.8      (1.6   (4.4

 

 

Tax on profit

  (201   86.2      78.9      0.2      (2.2

 

 

Profit from continuing operations

  503      56.5      50.6      (2.3   (5.3

 

 

Net profit from discontinued operations

  —        —        —        —        —     

 

 

Consolidated profit

  503      56.5      50.6      (2.3   (5.3

 

 

Minority interests

  39      36.7      32.3      8.8      4.7   

 

 

Attributable profit to the Group

  464      58.5      52.4      (3.1   (6.0

 

 

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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(1) Global Transaction Banking: includes the business of cash management, trade finance, basic financing and custody.
(2) Financing Solutions & Advisory: includes the units of origination and distribution of corporate loans and structured financings, bond and securitisation origination teams, corporate finance units (mergers and acquisitions, primary markets of equities, investment solutions for corporate clients via derivatives), and asset & capital structuring.
(3) Global Markets: includes the sale and distribution of fixed income and equity derivatives, interest rates and inflation; the trading and hedging of exchange rates, and short-term money markets for the Group»s wholesale and retail clients; management of books associated with distribution; and brokerage of equities, and derivatives for investment and hedging solutions.

 

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Key consolidated data

 

                   Variation        
     1Q’15      1Q’14      Amount     %     2014  

Balance sheet (EUR million)

            

Total assets

     1,369,689         1,168,842         200,846        17.2        1,266,296   

Net customer loans

     793,965         694,595         99,370        14.3        734,711   

Customer deposits

     687,362         620,135         67,227        10.8        647,628   

Managed and marketed customer funds

     1,091,174         966,704         124,471        12.9        1,023,437   

Stockholders’ equity

     91,915         72,117         19,799        27.5        80,806   

Total managed and marketed funds

     1,545,444         1,313,138         232,305        17.7        1,428,083   

Income statement * (EUR million)

            

Net interest income

     8,038         6,992         1,046        15.0        29,548   

Gross income

     11,444         10,124         1,320        13.0        42,612   

Pre-provision profit (net operating income)

     6,067         5,277         790        15.0        22,574   

Profit before taxes

     2,990         2,149         841        39.1        9,720   

Attributable profit to the Group

     1,717         1,303         415        31.8        5,816   

 

(*).- Variations w/o exchange rate

            

Net interest income: +7.9%; Gross income: +6.8%; Pre-provision profit: +8.1%; Attributable profit: +21.8%

  

EPS, profitability and efficiency (%)

            

EPS (euro)

     0.121         0.113         0.007        6.4        0.479   

RoE (1)

     7.6         6.6             7.0   

RoTE (1)

     11.5         10.4             11.0   

RoA

     0.6         0.5             0.6   

RoRWA

     1.4         1.2             1.3   

Efficiency ratio (with amortisations)

     47.0         47.9             47.0   

Solvency and NPL ratios (%)

            

CET1 fully-loaded (1)

     9.7                9.7   

CET1 phase-in (1)

     11.9         10.8             12.2   

NPL ratio

     4.85         5.52             5.19   

Coverage ratio

     68.9         66.3             67.2   

Market capitalisation and shares

            

Shares (millions at period-end)

     14,061         11,561         2,500        21.6        12,584   

Share price (euros)

     7.017         6.921         0.096        1.4        6.996   

Market capitalisation (EUR million)

     98,663         80,014         18,649        23.3        88,041   

Book value (euro)

     6.55         6.24             6.42   

Price / Book value (X)

     1.07         1.11             1.09   

P/E ratio (X)

     14.54         15.26             14.59   

Other data

            

Number of shareholders

     3,230,808         3,299,097         (68,289     (2.1     3,240,395   

Number of employees

     187,262         185,165         2,097        1.1        185,405   

Number of branches

     12,920         13,590         (670     (4.9     12,951   

 

(1).- In 2014, pro-forma taking into account the January 2015 capital increase

Note: The financial information in this report has not been audited, but it was approved by the Board of Directors at its meeting on April, 23 2015, following a favourable report from the Audit Committee on April, 21 2015. The Audit Committee verified that the information for 2015 was based on the same principles and practices as those used to draw up the annual financial statements.

 

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Income statement

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

    

        

Net interest income

     8,038        6,992        1,046        15.0   

Net fees

     2,524        2,331        194        8.3   

Gains (losses) on financial transactions

     695        767        (71     (9.3

Other operating income

     186        34        152        446.1   

Dividends

     33        31        2        5.7   

Income from equity-accounted method

     99        65        34        51.8   

Other operating income/expenses

     53        (63     116        —     

Gross income

     11,444        10,124        1,320        13.0   

Operating expenses

     (5,377     (4,847     (531     10.9   

General administrative expenses

     (4,785     (4,256     (529     12.4   

Personnel

     (2,755     (2,455     (300     12.2   

Other general administrative expenses

     (2,030     (1,801     (229     12.7   

Depreciation and amortisation

     (592     (590     (2     0.3   

Net operating income

     6,067        5,277        790        15.0   

Net loan-loss provisions

     (2,563     (2,695     132        (4.9

Impairment losses on other assets

     (60     (87     27        (30.9

Other income

     (454     (347     (108     31.1   

Ordinary profit before taxes

     2,990        2,149        841        39.1   

Tax on profit

     (922     (569     (353     62.1   

Ordinary profit from continuing operations

     2,067        1,579        488        30.9   

Net profit from discontinued operations

     0        (0     0        —     

Ordinary consolidated profit

     2,067        1,579        488        30.9   

Minority interests

     350        277        73        26.5   

Ordinary attributable profit to the Group

     1,717        1,303        415        31.8   

Net capital gains and provisions

     —          —          —          —     

Attributable profit to the Group

     1,717        1,303        415        31.8   

    

        

EPS (euros)

     0.121        0.113        0.007        6.4   

Diluted EPS (euros)

     0.120        0.113        0.007        6.5   

Pro memoria:

        

Average total assets

     1,334,337        1,155,451        178,886        15.5   

Average stockholders’ equity*

     90,896        78,573        12,323        15.7   

 

(*).- Stockholders’ equity: Sharedholders’ equity + Equity adjustments by valuation. In 2014, pro-forma taking into account the January 2015 capital increase

 

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Quarterly income statement

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

          

Net interest income

     6,992        7,370        7,471        7,714        8,038   

Net fees

     2,331        2,403        2,439        2,524        2,524   

Gains (losses) on financial transactions

     767        511        952        620        695   

Other operating income

     34        204        99        182        186   

Dividends

     31        220        72        112        33   

Income from equity-accounted method

     65        42        72        64        99   

Other operating income/expenses

     (63     (58     (45     6        53   

Gross income

     10,124        10,488        10,961        11,040        11,444   

Operating expenses

     (4,847     (4,906     (5,070     (5,216     (5,377

General administrative expenses

     (4,256     (4,360     (4,509     (4,656     (4,785

Personnel

     (2,455     (2,515     (2,572     (2,670     (2,755

Other general administrative expenses

     (1,801     (1,844     (1,937     (1,985     (2,030

Depreciation and amortisation

     (590     (546     (560     (560     (592

Net operating income

     5,277        5,582        5,891        5,824        6,067   

Net loan-loss provisions

     (2,695     (2,638     (2,777     (2,452     (2,563

Impairment losses on other assets

     (87     (71     (67     (151     (60

Other income

     (347     (438     (491     (642     (454

Ordinary profit before taxes

     2,149        2,435        2,556        2,580        2,990   

Tax on profit

     (569     (664     (649     (814     (922

Ordinary profit from continuing operations

     1,579        1,771        1,908        1,766        2,067   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Ordinary consolidated profit

     1,579        1,771        1,901        1,746        2,067   

Minority interests

     277        318        296        291        350   

Ordinary attributable profit to the Group

     1,303        1,453        1,605        1,455        1,717   

Net capital gains and provisions

     —          —          —          —          —     

Attributable profit to the Group

     1,303        1,453        1,605        1,455        1,717   

          

EPS (euros)

     0.113        0.122        0.131        0.112        0.121   

Diluted EPS (euros)

     0.113        0.122        0.131        0.112        0.120   

 

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Income statement

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

        

Net interest income

     8,038        7,450        589        7.9   

Net fees

     2,524        2,436        88        3.6   

Gains (losses) on financial transactions

     695        791        (95     (12.0

Other operating income

     186        39        147        382.4   

Dividends

     33        33        0        1.3   

Income from equity-accounted method

     99        68        31        45.5   

Other operating income/expenses

     53        (63     116        —     

Gross income

     11,444        10,715        729        6.8   

Operating expenses

     (5,377     (5,102     (275     5.4   

General administrative expenses

     (4,785     (4,479     (307     6.8   

Personnel

     (2,755     (2,588     (167     6.4   

Other general administrative expenses

     (2,030     (1,890     (140     7.4   

Depreciation and amortisation

     (592     (623     31        (5.0

Net operating income

     6,067        5,613        454        8.1   

Net loan-loss provisions

     (2,563     (2,858     296        (10.3

Impairment losses on other assets

     (60     (87     27        (31.4

Other income

     (454     (354     (100     28.3   

Ordinary profit before taxes

     2,990        2,313        677        29.3   

Tax on profit

     (922     (609     (314     51.5   

Ordinary profit from continuing operations

     2,067        1,704        363        21.3   

Net profit from discontinued operations

     0        (0     0        —     

Ordinary consolidated profit

     2,067        1,704        363        21.3   

Minority interests

     350        294        56        19.1   

Ordinary attributable profit to the Group

     1,717        1,410        307        21.8   

Net capital gains and provisions

     —          —          —          —     

Attributable profit to the Group

     1,717        1,410        307        21.8   

 

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Quarterly income statement

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  
                                   

Net interest income

     7,450        7,703        7,691        7,966        8,038   

Net fees

     2,436        2,472        2,476        2,578        2,524   

Gains (losses) on financial transactions

     791        537        970        634        695   

Other operating income

     39        210        106        190        186   

Dividends

     33        221        73        113        33   

Income from equity-accounted method

     68        43        71        65        99   

Other operating income/expenses

     (63     (53     (37     13        53   

Gross income

     10,715        10,922        11,243        11,368        11,444   

Operating expenses

     (5,102     (5,089     (5,192     (5,360     (5,377

General administrative expenses

     (4,479     (4,524     (4,619     (4,783     (4,785

Personnel

     (2,588     (2,617     (2,643     (2,749     (2,755

Other general administrative expenses

     (1,890     (1,906     (1,976     (2,035     (2,030

Depreciation and amortisation

     (623     (566     (573     (577     (592

Net operating income

     5,613        5,833        6,052        6,008        6,067   

Net loan-loss provisions

     (2,858     (2,735     (2,853     (2,521     (2,563

Impairment losses on other assets

     (87     (71     (67     (152     (60

Other income

     (354     (438     (484     (643     (454

Ordinary profit before taxes

     2,313        2,589        2,648        2,692        2,990   

Tax on profit

     (609     (703     (668     (835     (922

Ordinary profit from continuing operations

     1,704        1,886        1,980        1,857        2,067   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Ordinary consolidated profit

     1,704        1,886        1,974        1,837        2,067   

Minority interests

     294        334        303        306        350   

Ordinary attributable profit to the Group

     1,410        1,552        1,671        1,532        1,717   

Net capital gains and provisions

     —          —          —          —          —     

Attributable profit to the Group

     1,410        1,552        1,671        1,532        1,717   

 

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Exchange rates: 1 euro / currency parity

 

     Average (income statement)      Period-end (balance sheet)  
     1Q 15      1Q 14      31.03.15      31.12.14      31.03.14  

US$

     1.125         1.370         1.076         1.214         1.379   

Pound sterling

     0.743         0.828         0.727         0.779         0.828   

Brazilian real

     3.215         3.239         3.496         3.221         3.128   

Mexican peso

     16.820         18.128         16.512         17.868         18.015   

Chilean peso

     702.753         755.324         675.880         737.323         762.752   

Argentine peso

     9.774         10.351         9.483         10.277         11.035   

Polish zloty

     4.191         4.184         4.085         4.273         4.172   

 

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Net fees

EUR million

 

                   Variation  
     1Q 15      1Q 14      Amount      %  

Fees from services

     1,510         1,392         118         8.5   

Mutual & pension funds

     240         213         27         12.6   

Securities and custody

     216         186         30         16.0   

Insurance

     559         540         19         3.6   

Net fee income

     2,524         2,331         194         8.3   

 

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Operating expenses

EUR million

 

                   Variation  
     1Q 15      1Q 14      Amount      %  

Personnel expenses

     2,755         2,455         300         12.2   

General expenses

     2,030         1,801         229         12.7   

Information technology

     287         243         44         18.3   

Communications

     133         123         10         8.1   

Advertising

     156         125         31         24.9   

Buildings and premises

     475         448         27         6.0   

Printed and office material

     38         36         2         4.7   

Taxes (other than profit tax)

     134         109         25         23.3   

Other expenses

     806         717         89         12.5   

Personnel and general expenses

     4,785         4,256         529         12.4   

Depreciation and amortisation

     592         590         2         0.3   

Total operating expenses

     5,377         4,847         531         10.9   

 

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Net loan-loss provisions

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Non performing loans

     2,906        3,284        (379     (11.5

Country-risk

     1        (0     1        —     

Recovery of written-off assets

     (343     (589     246        (41.7

Total

     2,563        2,695        (132     (4.9

 

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Balance sheet

EUR million

 

                 Variation        
     31.03.15     31.03.14     Amount     %     31.12.14  

Assets

          

Cash on hand and deposits at central banks

     67,741        82,402        (14,661     (17.8     69,428   

Trading portfolio

     168,709        128,631        40,078        31.2        148,888   

Debt securities

     53,564        48,765        4,799        9.8        54,374   

Customer loans

     5,726        5,902        (176     (3.0     2,921   

Equities

     15,412        8,200        7,212        88.0        12,920   

Trading derivatives

     89,305        60,252        29,052        48.2        76,858   

Deposits from credit institutions

     4,702        5,511        (810     (14.7     1,815   

Other financial assets at fair value

     48,892        38,992        9,899        25.4        42,673   

Customer loans

     10,201        11,054        (852     (7.7     8,971   

Other (deposits at credit institutions, debt securities and

     38,691        27,939        10,752        38.5        33,702   

Available-for-sale financial assets

     124,536        90,889        33,648        37.0        115,251   

Debt securities

     118,974        86,849        32,125        37.0        110,249   

Equities

     5,562        4,039        1,523        37.7        5,001   

Loans

     847,887        731,597        116,290        15.9        781,635   

Deposits at credit institutions

     62,600        46,357        16,242        35.0        51,306   

Customer loans

     778,038        677,639        100,398        14.8        722,819   

Debt securities

     7,250        7,600        (351     (4.6     7,510   

Investments

     3,564        3,502        61        1.8        3,471   

Intangible assets and property and equipment

     27,238        19,035        8,203        43.1        26,109   

Goodwill

     28,667        26,056        2,610        10.0        27,548   

Other

     52,455        47,738        4,717        9.9        51,293   

Total assets

     1,369,689        1,168,842        200,846        17.2        1,266,296   

Liabilities and shareholders’ equity

          

Trading portfolio

     125,507        105,947        19,560        18.5        109,792   

Customer deposits

     6,794        13,197        (6,403     (48.5     5,544   

Marketable debt securities

     —          1        (1     (100.0     —     

Trading derivatives

     92,439        59,664        32,775        54.9        79,048   

Other

     26,273        33,084        (6,811     (20.6     25,200   

Other financial liabilities at fair value

     64,078        51,500        12,577        24.4        62,318   

Customer deposits

     40,190        33,683        6,508        19.3        33,127   

Marketable debt securities

     3,958        5,088        (1,129     (22.2     3,830   

Due to central banks and credit institutions

     19,929        12,730        7,199        56.6        25,360   

Financial liabilities at amortized cost

     1,031,385        889,288        142,097        16.0        961,053   

Due to central banks and credit institutions

     142,133        98,113        44,020        44.9        122,437   

Customer deposits

     640,378        573,255        67,122        11.7        608,956   

Marketable debt securities

     204,353        179,446        24,907        13.9        193,059   

Subordinated debt

     19,746        17,738        2,007        11.3        17,132   

Other financial liabilities

     24,775        20,735        4,040        19.5        19,468   

Insurance liabilities

     670        1,548        (878     (56.7     713   

Provisions

     15,452        15,014        438        2.9        15,376   

Other liability accounts

     30,492        23,286        7,207        30.9        27,331   

Total liabilities

     1,267,584        1,086,583        181,001        16.7        1,176,581   

Shareholders’ equity

     99,987        85,371        14,616        17.1        91,664   

Capital stock

     7,030        5,781        1,250        21.6        6,292   

Reserves

     91,240        78,288        12,952        16.5        80,026   

Attributable profit to the Group

     1,717        1,303        415        31.8        5,816   

Less: dividends

     —          —          —          —          (471

Equity adjustments by valuation

     (8,072     (13,254     5,182        (39.1     (10,858

Minority interests

     10,190        10,142        47        0.5        8,909   

Total equity

     102,105        82,259        19,846        24.1        89,714   

Total liabilities and equity

     1,369,689        1,168,842        200,846        17.2        1,266,296   

 

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Balance sheet

EUR million

 

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Assets

          

Cash on hand and deposits at central banks

     82,402        83,877        76,478        69,428        67,741   

Trading portfolio

     128,631        130,773        142,840        148,888        168,709   

Debt securities

     48,765        54,115        58,325        54,374        53,564   

Customer loans

     5,902        1,637        524        2,921        5,726   

Equities

     8,200        9,400        9,770        12,920        15,412   

Trading derivatives

     60,252        64,335        71,533        76,858        89,305   

Deposits from credit institutions

     5,511        1,287        2,688        1,815        4,702   

Other financial assets at fair value

     38,992        30,421        35,925        42,673        48,892   

Customer loans

     11,054        11,031        10,266        8,971        10,201   

Other (deposits at credit institutions, debt securities and

     27,939        19,390        25,659        33,702        38,691   

Available-for-sale financial assets

     90,889        90,636        99,226        115,251        124,536   

Debt securities

     86,849        85,773        94,333        110,249        118,974   

Equities

     4,039        4,864        4,893        5,001        5,562   

Loans

     731,597        755,264        784,406        781,635        847,887   

Deposits at credit institutions

     46,357        53,232        65,372        51,306        62,600   

Customer loans

     677,639        694,231        711,198        722,819        778,038   

Debt securities

     7,600        7,801        7,836        7,510        7,250   

Investments

     3,502        3,604        3,619        3,471        3,564   

Intangible assets and property and equipment

     19,035        19,739        21,431        26,109        27,238   

Goodwill

     26,056        26,663        27,364        27,548        28,667   

Other

     47,738        47,191        49,814        51,293        52,455   

Total assets

     1,168,842        1,188,169        1,241,104        1,266,296        1,369,689   

Liabilities and shareholders’ equity

          

Trading portfolio

     105,947        96,621        107,225        109,792        125,507   

Customer deposits

     13,197        5,250        9,101        5,544        6,794   

Marketable debt securities

     1        —          197        —          —     

Trading derivatives

     59,664        64,255        71,858        79,048        92,439   

Other

     33,084        27,116        26,068        25,200        26,273   

Other financial liabilities at fair value

     51,500        50,446        62,969        62,318        64,078   

Customer deposits

     33,683        32,103        35,247        33,127        40,190   

Marketable debt securities

     5,088        3,864        4,048        3,830        3,958   

Deposits at credit institutions

     12,730        14,479        23,674        25,360        19,929   

Financial liabilities at amortized cost

     889,288        914,107        939,586        961,053        1,031,385   

Due to central banks and credit institutions

     98,113        104,111        106,229        122,437        142,133   

Customer deposits

     573,255        580,408        601,983        608,956        640,378   

Marketable debt securities

     179,446        187,631        191,349        193,059        204,353   

Subordinated debt

     17,738        19,043        17,334        17,132        19,746   

Other financial liabilities

     20,735        22,914        22,692        19,468        24,775   

Insurance liabilities

     1,548        1,602        1,671        713        670   

Provisions

     15,014        15,319        14,589        15,376        15,452   

Other liability accounts

     23,286        24,619        27,041        27,331        30,492   

Total liabilities

     1,086,583        1,102,715        1,153,081        1,176,581        1,267,584   

Shareholders’ equity

     85,371        86,774        87,893        91,664        99,987   

Capital stock

     5,781        5,889        5,994        6,292        7,030   

Reserves

     78,288        78,129        77,764        80,026        91,240   

Attributable profit to the Group

     1,303        2,756        4,361        5,816        1,717   

Less: dividends

     —          —          (226     (471     —     

Equity adjustments by valuation

     (13,254     (11,858     (10,568     (10,858     (8,072

Minority interests

     10,142        10,538        10,697        8,909        10,190   

Total equity

     82,259        85,455        88,023        89,714        102,105   

Total liabilities and equity

     1,168,842        1,188,169        1,241,104        1,266,296        1,369,689   

 

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Customer loans

EUR million

 

                   Variation        
     31.03.15      31.03.14      Amount     %     31.12.14  

Spanish Public sector

     17,392         15,409         1,983        12.9        17,465   

Other residents

     155,846         162,693         (6,847     (4.2     154,905   

Commercial bills

     8,188         6,797         1,391        20.5        7,293   

Secured loans

     96,271         97,648         (1,378     (1.4     96,426   

Other loans

     51,387         58,248         (6,861     (11.8     51,187   

Non-resident sector

     648,820         543,753         105,067        19.3        589,557   

Secured loans

     403,085         323,789         79,296        24.5        369,266   

Other loans

     245,736         219,964         25,772        11.7        220,291   

Gross customer loans

     822,059         721,856         100,203        13.9        761,928   

Loan-loss allowances

     28,094         27,261         833        3.1        27,217   

Net customer loans

     793,965         694,595         99,370        14.3        734,711   

Pro memoria: Doubtful loans

     40,711         41,101         (390     (0.9     40,424   

Public sector

     169         88         80        91.3        167   

Other residents

     19,327         21,741         (2,414     (11.1     19,951   

Non-resident sector

     21,215         19,272         1,943        10.1        20,306   

 

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Customer loans

EUR million

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Spanish Public sector

     15,409         16,227         16,204         17,465         17,392   

Other residents

     162,693         162,352         158,190         154,905         155,846   

Commercial bills

     6,797         6,689         6,459         7,293         8,188   

Secured loans

     97,648         98,962         97,753         96,426         96,271   

Other loans

     58,248         56,701         53,978         51,187         51,387   

Non-resident sector

     543,753         555,784         575,032         589,557         648,820   

Secured loans

     323,789         339,213         351,910         369,266         403,085   

Other loans

     219,964         216,571         223,122         220,291         245,736   

Gross customer loans

     721,856         734,363         749,426         761,928         822,059   

Loan-loss allowances

     27,261         27,464         27,438         27,217         28,094   

Net customer loans

     694,595         706,899         721,988         734,711         793,965   

Pro memoria: Doubtful loans

     41,101         40,948         40,440         40,424         40,711   

Public sector

     88         126         167         167         169   

Other residents

     21,741         21,003         20,360         19,951         19,327   

Non-resident sector

     19,272         19,819         19,914         20,306         21,215   

 

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Credit risk management *

EUR million

 

                   Variation        
     31.03.15      31.03.14      Amount     %     31.12.14  

Non-performing loans

     41,919         42,300         (381     (0.9     41,709   

NPL ratio (%)

     4.85         5.52         (0.67 p.       5.19   

Loan-loss allowances

     28,894         28,037         858        3.1        28,046   

Specific

     20,427         22,562         (2,134     (9.5     21,784   

Generic

     8,467         5,475         2,992        54.6        6,262   

Coverage ratio (%)

     68.9         66.3         2.7 p.          67.2   

Cost of credit (%) **

     1.38         1.65         (0.27 p.       1.43   

 

(*).- Excluding country-risk
(**).- 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets

 

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Credit risk management *

EUR million

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Non-performing loans

     42,300         42,334         41,727         41,709         41,919   

NPL ratio (%)

     5.52         5.45         5.28         5.19         4.85   

Loan-loss allowances

     28,037         28,256         28,174         28,046         28,894   

Specific

     22,562         22,660         22,156         21,784         20,427   

Generic

     5,475         5,596         6,018         6,262         8,467   

Coverage ratio (%)

     66.3         66.8         67.5         67.2         68.9   

Cost of credit (%) **

     1.65         1.56         1.52         1.43         1.38   

 

(*).- Excluding country-risk
(**).- 12 months net loan-loss provisions / average lending

Note: NPL ratio: Non-performing loans / computable assets

 

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Non-performing loans by quarter

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Balance at beginning of period

     42,420        42,300        42,334        41,727        41,709   

Net additions

     2,536        2,535        1,959        2,623        2,017   

Increase in scope of consolidation

     148        —          —          763        54   

Exchange differences

     96        293        463        (299     853   

Write-offs

     (2,900     (2,793     (3,029     (3,105     (2,715

Balance at period-end

     42,300        42,334        41,727        41,709        41,919   

 

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Managed and marketed customer funds

EUR million

 

                   Variation        
     31.03.15      31.03.14      Amount     %     31.12.14  

Resident public sector

     12,706         7,856         4,850        61.7        9,349   

Other residents

     163,702         158,292         5,410        3.4        163,340   

Demand deposits

     94,580         76,468         18,111        23.7        88,312   

Time deposits

     65,118         76,823         (11,706     (15.2     67,495   

Other

     4,005         5,000         (995     (19.9     7,532   

Non-resident sector

     510,954         453,988         56,966        12.5        474,939   

Demand deposits

     299,008         232,123         66,885        28.8        273,889   

Time deposits

     156,089         163,845         (7,755     (4.7     151,113   

Other

     55,856         58,020         (2,164     (3.7     49,937   

Customer deposits

     687,362         620,135         67,227        10.8        647,628   

Debt securities

     208,312         184,534         23,777        12.9        196,890   

Subordinated debt

     19,746         17,738         2,007        11.3        17,132   

On-balance-sheet customer funds

     915,419         822,408         93,012        11.3        861,649   

Mutual funds

     135,254         111,392         23,862        21.4        124,708   

Pension funds

     11,960         11,064         896        8.1        11,481   

Managed portfolios

     28,541         21,839         6,701        30.7        25,599   

Other managed and marketed customer funds

     175,755         144,296         31,459        21.8        161,788   

Managed and marketed customer funds

     1,091,174         966,704         124,471        12.9        1,023,437   

 

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Managed and marketed customer funds

EUR million

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Resident public sector

     7,856         7,357         9,689         9,349         12,706   

Other residents

     158,292         163,548         162,313         163,340         163,702   

Demand deposits

     76,468         79,661         82,530         88,312         94,580   

Time deposits

     76,823         77,913         75,837         67,495         65,118   

Other

     5,000         5,974         3,945         7,532         4,005   

Non-resident sector

     453,988         446,855         474,329         474,939         510,954   

Demand deposits

     232,123         244,068         259,141         273,889         299,008   

Time deposits

     163,845         155,736         156,448         151,113         156,089   

Other

     58,020         47,052         58,739         49,937         55,856   

Customer deposits

     620,135         617,761         646,331         647,628         687,362   

Debt securities

     184,534         191,495         195,595         196,890         208,312   

Subordinated debt

     17,738         19,043         17,334         17,132         19,746   

On-balance-sheet customer funds

     822,408         828,299         859,259         861,649         915,419   

Mutual funds

     111,392         119,739         124,911         124,708         135,254   

Pension funds

     11,064         11,258         11,341         11,481         11,960   

Managed portfolios

     21,839         23,198         24,923         25,599         28,541   

Other managed and marketed customer funds

     144,296         154,195         161,174         161,788         175,755   

Managed and marketed customer funds

     966,704         982,494         1,020,433         1,023,437         1,091,174   

 

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Eligible capital. March 2015

EUR million

 

     Phase-in      Fully loaded  

CET1

     73,596         59,750   

Basic capital

     73,596         64,652   

Eligible capital

     81,971         74,299   

Risk-weighted assets

     617,951         617,574   

CET1 capital ratio

     11.9         9.7   

T1 capital ratio

     11.9         10.5   

BIS ratio

     13.3         12.0   

 

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Eligible capital (fully loaded)*

EUR million

 

                 Variation  
     31.03.15     31.12.14     Amount     %  

Capital stock and reserves

     98,558        93,748        4,810        5.1   

Attributable profit

     1,717        5,816        (4,099     (70.5

Dividends

     (576     (1,014     438        (43.2

Other retained earnings

     (8,418     (11,468     3,050        (26.6

Minority interests

     4,829        4,131        698        16.9   

Goodwill and intangible assets

     (30,303     (29,164     (1,139     3.9   

Treasury stock and other deductions

     (6,057     (5,767     (290     5.0   

Core CET1

     59,750        56,282        3,468        6.2   

Preferred shares and other eligibles T1

     4,902        4,728        174        3.7   

Tier 1

     64,652        61,010        3,642        6.0   

Generic funds and eligible T2 instruments

     9,646        7,561        2,085        27.6   

Eligible capital

     74,299        68,571        5,728        8.4   

Risk-weighted assets

     617,574        583,366        34,208        5.9   
                             

CET1 capital ratio

     9.7        9.7        —             

T1 capital ratio

     10.5        10.5        —             

BIS ratio

     12.0        11.8        0.3     

 

(*).- In 2014, pro-forma data taking into account the January 2015 capital increase

 

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Key data by principal segments

 

      Net operating income     Attributable profit to the Group     Efficiency ratio (%)      ROE (%)  
     1Q 15     1Q 14     Var (%)     1Q 15     1Q 14     Var (%)     1Q 15      1Q 14      1Q 15      1Q 14  

Income statement (EUR million)

                       

Continental Europe

     1,751        1,589        10.2        664        463        43.5        48.2         50.3         10.23         7.32   

o/w: Spain

     913        898        1.6        357        251        42.1        48.3         49.9         12.58         8.93   

Santander Consumer Finance

     561        434        29.3        242        219        10.8        42.6         45.7         11.58         11.02   

Poland

     191        188        1.9        90        85        6.1        43.8         43.8         15.34         15.58   

Portugal

     117        106        10.1        56        36        58.0        50.9         53.5         9.09         6.45   

United Kingdom

     736        635        15.8        477        376        27.0        52.5         52.2         12.39         11.67   

Latin America

     2,902        2,638        10.0        914        712        28.5        41.9         41.6         14.37         13.31   

o/w: Brazil

     1,870        1,719        8.8        516        364        41.8        38.6         39.7         15.78         13.00   

Mexico

     484        407        19.0        167        138        21.3        41.9         43.0         13.90         12.55   

Chile

     320        332        (3.6     109        123        (11.2     42.3         37.7         14.15         18.99   

USA

     1,136        830        36.9        246        158        55.9        35.7         36.5         9.82         6.76   

Operating areas

     6,526        5,693        14.6        2,302        1,708        34.8        44.2         45.0         10.23         7.32   

Corporate Activities

     (460     (416     10.5        (585     (405     44.2              

Total Group

     6,067        5,277        15.0        1,717        1,303        31.8        47.0         47.9         7.56         6.63   

 

      Net customer loans     Customer deposits     NPL ratio (%)      NPL coverage (%)  
     31.03.15      31.03.14      Var (%)     31.03.15      31.03.14      Var (%)     31.03.15      31.03.14      31.03.15      31.03.14  

Activity (EUR million)

                           

Continental Europe

     277,834         265,216         4.8        266,841         258,043         3.4        8.57         9.12         58.6         58.0   

o/w: Spain

     157,709         157,458         0.2        189,734         183,196         3.6        7.25         7.61         46.6         44.6   

Santander Consumer Finance

     68,690         57,433         19.6        30,989         30,611         1.2        4.52         4.14         103.6         105.1   

Poland

     18,303         16,728         9.4        20,481         18,803         8.9        7.33         7.35         61.6         64.6   

Portugal

     23,045         24,240         (4.9     23,529         23,586         (0.2     8.96         8.26         52.4         50.6   

United Kingdom

     279,334         233,937         19.4        220,684         194,923         13.2        1.75         1.88         41.2         42.9   

Latin America

     152,014         129,743         17.2        142,779         126,239         13.1        4.49         5.06         83.9         86.1   

o/w: Brazil

     72,492         68,518         5.8        65,221         65,934         (1.1     4.90         5.74         95.2         95.2   

Mexico

     29,112         22,381         30.1        30,965         25,592         21.0        3.71         3.62         88.4         98.6   

Chile

     34,510         27,993         23.3        26,499         20,436         29.7        5.88         5.99         52.0         50.7   

USA

     78,763         59,088         33.3        54,462         39,551         37.7        2.30         2.88         210.7         163.3   

Operating areas

     787,945         687,983         14.5        684,766         618,756         10.7        4.87         5.54         68.4         66.0   

Total Group

     793,965         694,595         14.3        687,362         620,135         10.8        4.85         5.52         68.9         66.3   

 

      Employees      Branches  
     31.03.15      31.03.14      31.03.15      31.03.14  

Operating means

           

Continental Europe

     56,776         57,235         5,470         6,050   

o/w: Spain

     24,744         26,327         3,511         4,000   

Santander Consumer Finance

     14,161         12,222         575         577   

Poland

     11,896         12,167         784         830   

Portugal

     5,408         5,512         584         633   

United Kingdom

     26,209         25,642         921         999   

Latin America

     85,279         84,325         5,725         5,726   

o/w: Brazil

     46,505         48,312         3,391         3,489   

Mexico

     16,944         14,837         1,350         1,279   

Chile

     12,095         12,104         476         485   

USA

     16,145         15,436         804         815   

Operating areas

     184,409         182,638         12,920         13,590   

Corporate Activities

     2,853         2,527                     

Total Group

     187,262         185,165         12,920         13,590   

 

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LOGO

 

Operating areas

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     8,521        7,526        995        13.2   

Net fees

     2,539        2,339        200        8.6   

Gains (losses) on financial transactions

     449        465        (16     (3.5

Other operating income *

     187        18        169        914.5   

Gross income

     11,695        10,348        1,348        13.0   

Operating expenses

     (5,169     (4,655     (514     11.0   

General administrative expenses

     (4,602     (4,092     (510     12.5   

Personnel

     (2,686     (2,388     (298     12.5   

Other general administrative expenses

     (1,916     (1,704     (212     12.4   

Depreciation and amortisation

     (567     (563     (4     0.7   

Net operating income

     6,526        5,693        834        14.6   

Net loan-loss provisions

     (2,563     (2,696     133        (4.9

Other income

     (398     (361     (36     10.1   

Profit before taxes

     3,566        2,635        930        35.3   

Tax on profit

     (941     (648     (293     45.3   

Profit from continuing operations

     2,624        1,987        637        32.1   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     2,624        1,987        637        32.1   

Minority interests

     322        279        43        15.5   

Attributable profit to the Group

     2,302        1,708        594        34.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     787,945         687,983         99,962        14.5   

Trading portfolio (w/o loans)

     155,357         114,653         40,704        35.5   

Available-for-sale financial assets

     116,788         83,996         32,792        39.0   

Due from credit institutions **

     134,805         97,654         37,151        38.0   

Intangible assets and property and equipment

     20,561         15,404         5,157        33.5   

Other assets

     109,602         123,799         (14,197     (11.5

Total assets/liabilities & shareholders’ equity

     1,325,059         1,123,490         201,569        17.9   

Customer deposits **

     684,766         618,756         66,009        10.7   

Marketable debt securities **

     154,807         122,433         32,374        26.4   

Subordinated debt **

     13,890         13,565         325        2.4   

Insurance liabilities

     670         1,548         (878     (56.7

Due to credit institutions **

     189,647         133,264         56,383        42.3   

Other liabilities

     204,070         163,246         40,824        25.0   

Stockholders’ equity ***

     77,208         70,677         6,531        9.2   

Other managed and marketed customer funds

     175,755         144,296         31,459        21.8   

Mutual funds

     135,254         111,392         23,862        21.4   

Pension funds

     11,960         11,064         896        8.1   

Managed portfolios

     28,541         21,839         6,701        30.7   

Managed and marketed customer funds

     1,029,218         899,050         130,168        14.5   

 

(**).-  Including all on-balance sheet balances for this item
(***).-  Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     10.23         7.32         2.90 p.     

Efficiency ratio (with amortisations)

     44.2         45.0         (0.8 p.  

NPL ratio

     4.87         5.54         (0.67 p.  

NPL coverage

     68.4         66.0         2.4 p.     

Number of employees

     184,409         182,638         1,771        1.0   

Number of branches

     12,920         13,590         (670     (4.9

 

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Operating areas

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     7,526        7,859        7,933        8,167        8,521   

Net fees

     2,339        2,409        2,444        2,542        2,539   

Gains (losses) on financial transactions

     465        263        495        171        449   

Other operating income *

     18        194        79        167        187   

Gross income

     10,348        10,724        10,950        11,048        11,695   

Operating expenses

     (4,655     (4,709     (4,876     (5,035     (5,169

General administrative expenses

     (4,092     (4,204     (4,346     (4,486     (4,602

Personnel

     (2,388     (2,453     (2,533     (2,595     (2,686

Other general administrative expenses

     (1,704     (1,750     (1,813     (1,891     (1,916

Depreciation and amortisation

     (563     (505     (530     (549     (567

Net operating income

     5,693        6,016        6,074        6,013        6,526   

Net loan-loss provisions

     (2,696     (2,637     (2,777     (2,454     (2,563

Other income

     (361     (441     (469     (450     (398

Profit before taxes

     2,635        2,937        2,829        3,109        3,566   

Tax on profit

     (648     (722     (660     (672     (941

Profit from continuing operations

     1,987        2,215        2,169        2,437        2,624   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     1,987        2,215        2,163        2,418        2,624   

Minority interests

     279        318        299        282        322   

Attributable profit to the Group

     1,708        1,897        1,864        2,136        2,302   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     687,983         702,640         717,605         729,908         787,945   

Trading portfolio (w/o loans)

     114,653         125,128         136,469         142,031         155,357   

Available-for-sale financial assets

     83,996         83,773         92,851         107,966         116,788   

Due from credit institutions **

     97,654         92,561         110,627         106,208         134,805   

Intangible assets and property and equipment

     15,404         16,294         18,304         19,363         20,561   

Other assets

     123,799         118,478         114,760         107,587         109,602   

Total assets/liabilities & shareholders’ equity

     1,123,490         1,138,874         1,190,617         1,213,062         1,325,059   

Customer deposits **

     618,756         616,197         644,666         642,348         684,766   

Marketable debt securities **

     122,433         130,742         139,056         136,936         154,807   

Subordinated debt **

     13,565         13,780         13,853         13,025         13,890   

Insurance liabilities

     1,548         1,602         1,671         713         670   

Due to credit institutions **

     133,264         140,361         144,174         156,105         189,647   

Other liabilities

     163,246         164,252         173,521         187,213         204,070   

Stockholders’ equity ***

     70,677         71,940         73,677         76,722         77,208   

Other managed and marketed customer funds

     144,296         154,195         161,174         161,788         175,755   

Mutual funds

     111,392         119,739         124,911         124,708         135,254   

Pension funds

     11,064         11,258         11,341         11,481         11,960   

Managed portfolios

     21,839         23,198         24,923         25,599         28,541   

Managed and marketed customer funds

     899,050         914,914         958,748         954,097         1,029,218   

 

(**).- Including all on-balance sheet balances for this item
(***).- Capital + reserves + profit + valuation adjustments

 

Other information

              

NPL ratio

          5.54                 5.46                 5.29                 5.19                 4.87   

NPL coverage

     66.0         66.4         67.0         66.6         68.4   

Cost of credit

     1.61         1.55         1.50         1.44         1.38   

 

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Operating areas

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     8,521        7,983        538        6.7   

Net fees

     2,539        2,444        94        3.9   

Gains (losses) on financial transactions

     449        489        (40     (8.2

Other operating income *

     187        23        164        715.5   

Gross income

     11,695        10,939        756        6.9   

Operating expenses

     (5,169     (4,910     (259     5.3   

General administrative expenses

     (4,602     (4,314     (288     6.7   

Personnel

     (2,686     (2,521     (165     6.5   

Other general administrative expenses

     (1,916     (1,793     (123     6.8   

Depreciation and amortisation

     (567     (596     29        (4.8

Net operating income

     6,526        6,029        497        8.2   

Net loan-loss provisions

     (2,563     (2,860     297        (10.4

Other income

     (398     (369     (28     7.7   

Profit before taxes

     3,566        2,800        766        27.4   

Tax on profit

     (941     (688     (254     36.9   

Profit from continuing operations

     2,624        2,112        512        24.2   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     2,624        2,112        512        24.3   

Minority interests

     322        297        26        8.7   

Attributable profit to the Group

     2,302        1,816        486        26.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     787,945         738,316         49,628        6.7   

Trading portfolio (w/o loans)

     155,357         120,068         35,290        29.4   

Available-for-sale financial assets

     116,788         86,583         30,205        34.9   

Due from credit institutions **

     134,805         101,854         32,951        32.4   

Intangible assets and property and equipment

     20,561         16,508         4,053        24.6   

Other assets

     109,602         130,358         (20,756     (15.9

Total assets/liabilities & shareholders’ equity

     1,325,059         1,193,687         131,371        11.0   

Customer deposits **

     684,766         658,232         26,534        4.0   

Marketable debt securities **

     154,807         133,870         20,937        15.6   

Subordinated debt **

     13,890         14,322         (432     (3.0

Insurance liabilities

     670         1,550         (880     (56.8

Due to credit institutions **

     189,647         141,452         48,195        34.1   

Other liabilities

     204,070         168,399         35,671        21.2   

Stockholders’ equity ***

     77,208         75,861         1,347        1.8   

Other managed and marketed customer funds

     175,755         146,409         29,346        20.0   

Mutual funds

     135,254         110,663         24,591        22.2   

Pension funds

     11,960         11,064         896        8.1   

Managed portfolios

     28,541         24,682         3,859        15.6   

Managed and marketed customer funds

     1,029,218         952,833         76,385        8.0   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

24


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LOGO

 

Operating areas

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     7,983        8,192        8,152        8,419        8,521   

Net fees

     2,444        2,478        2,481        2,596        2,539   

Gains (losses) on financial transactions

     489        288        514        184        449   

Other operating income *

     23        200        86        176        187   

Gross income

     10,939        11,159        11,233        11,376        11,695   

Operating expenses

     (4,910     (4,892     (4,998     (5,179     (5,169

General administrative expenses

     (4,314     (4,368     (4,456     (4,614     (4,602

Personnel

     (2,521     (2,556     (2,604     (2,673     (2,686

Other general administrative expenses

     (1,793     (1,812     (1,852     (1,941     (1,916

Depreciation and amortisation

     (596     (524     (543     (565     (567

Net operating income

     6,029        6,267        6,235        6,196        6,526   

Net loan-loss provisions

     (2,860     (2,733     (2,853     (2,523     (2,563

Other income

     (369     (442     (461     (453     (398

Profit before taxes

     2,800        3,092        2,920        3,221        3,566   

Tax on profit

     (688     (762     (679     (692     (941

Profit from continuing operations

     2,112        2,330        2,242        2,528        2,624   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     2,112        2,330        2,235        2,509        2,624   

Minority interests

     297        334        305        296        322   

Attributable profit to the Group

     1,816        1,995        1,930        2,212        2,302   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     738,316         740,958         743,061         758,295         787,945   

Trading portfolio (w/o loans)

     120,068         127,984         138,241         145,230         155,357   

Available-for-sale financial assets

     86,583         85,166         94,436         109,644         116,788   

Due from credit institutions **

     101,854         95,279         111,911         108,277         134,805   

Intangible assets and property and equipment

     16,508         17,538         19,380         20,439         20,561   

Other assets

     130,358         121,632         116,273         110,285         109,602   

Total assets/liabilities & shareholders’ equity

     1,193,687         1,188,558         1,223,303         1,252,170         1,325,059   

Customer deposits **

     658,232         644,291         663,882         664,485         684,766   

Marketable debt securities **

     133,870         139,161         144,498         143,235         154,807   

Subordinated debt **

     14,322         14,077         14,062         13,359         13,890   

Insurance liabilities

     1,550         1,604         1,673         716         670   

Due to credit institutions **

     141,452         146,692         147,849         160,408         189,647   

Other liabilities

     168,399         166,749         175,177         190,536         204,070   

Stockholders’ equity ***

     75,861         75,986         76,162         79,431         77,208   

Other managed and marketed customer funds

     146,409         153,682         159,938         162,623         175,755   

Mutual funds

     110,663         116,437         121,719         123,883         135,254   

Pension funds

     11,064         11,258         11,341         11,481         11,960   

Managed portfolios

     24,682         25,987         26,879         27,259         28,541   

Managed and marketed customer funds

     952,833         951,210         982,381         983,702         1,029,218   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

25


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LOGO

 

Continental Europe

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,285        2,093        191        9.1   

Net fees

     842        880        (38     (4.4

Gains (losses) on financial transactions

     166        233        (67     (28.8

Other operating income *

     87        (10     97        —     

Gross income

     3,379        3,196        183        5.7   

Operating expenses

     (1,627     (1,607     (21     1.3   

General administrative expenses

     (1,454     (1,417     (36     2.6   

Personnel

     (840     (841     0        (0.1

Other general administrative expenses

     (614     (577     (37     6.4   

Depreciation and amortisation

     (174     (189     16        (8.3

Net operating income

     1,751        1,589        162        10.2   

Net loan-loss provisions

     (638     (791     153        (19.3

Other income

     (120     (152     31        (20.7

Profit before taxes

     993        647        346        53.5   

Tax on profit

     (259     (148     (111     75.5   

Profit from continuing operations

     734        500        235        47.0   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     734        499        235        47.0   

Minority interests

     70        37        34        91.9   

Attributable profit to the Group

     664        463        201        43.5   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     277,834         265,216         12,619        4.8   

Trading portfolio (w/o loans)

     76,180         55,733         20,447        36.7   

Available-for-sale financial assets

     56,290         39,969         16,321        40.8   

Due from credit institutions **

     83,481         55,163         28,318        51.3   

Intangible assets and property and equipment

     5,367         5,801         (434     (7.5

Other assets

     21,346         30,987         (9,641     (31.1

Total assets/liabilities & shareholders’ equity

     520,498         452,869         67,629        14.9   

Customer deposits **

     266,841         258,043         8,798        3.4   

Marketable debt securities **

     22,440         15,783         6,657        42.2   

Subordinated debt **

     441         407         34        8.4   

Insurance liabilities

     669         1,548         (879     (56.8

Due to credit institutions **

     102,240         66,716         35,524        53.2   

Other liabilities

     101,520         84,718         16,802        19.8   

Stockholders’ equity ***

     26,347         25,653         694        2.7   

Other managed and marketed customer funds

     70,750         58,443         12,308        21.1   

Mutual funds

     51,419         40,804         10,615        26.0   

Pension funds

     11,960         11,064         896        8.1   

Managed portfolios

     7,372         6,574         797        12.1   

Managed and marketed customer funds

     360,472         332,675         27,796        8.4   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data           

ROE

     10.23         7.32         2.90 p.     

Efficiency ratio (with amortisations)

     48.2         50.3         (2.1 p.  

NPL ratio

     8.57         9.12         (0.55 p.  

NPL coverage

     58.6         58.0         0.6 p.     

Number of employees

     56,776         57,235         (459     (0.8

Number of branches

     5,470         6,050         (580     (9.6

 

26


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LOGO

 

Continental Europe

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     2,093        2,188        2,175        2,272        2,285   

Net fees

     880        889        838        850        842   

Gains (losses) on financial transactions

     233        63        118        39        166   

Other operating income *

     (10     116        8        70        87   

Gross income

     3,196        3,256        3,139        3,231        3,379   

Operating expenses

     (1,607     (1,582     (1,557     (1,591     (1,627

General administrative expenses

     (1,417     (1,413     (1,387     (1,414     (1,454

Personnel

     (841     (829     (818     (829     (840

Other general administrative expenses

     (577     (584     (569     (585     (614

Depreciation and amortisation

     (189     (170     (170     (177     (174

Net operating income

     1,589        1,673        1,582        1,640        1,751   

Net loan-loss provisions

     (791     (770     (737     (582     (638

Other income

     (152     (196     (151     (77     (120

Profit before taxes

     647        707        694        981        993   

Tax on profit

     (148     (171     (170     (268     (259

Profit from continuing operations

     500        536        524        713        734   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     499        536        518        693        734   

Minority interests

     37        37        45        49        70   

Attributable profit to the Group

     463        499        472        644        664   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     265,216         267,071         264,280         266,827         277,834   

Trading portfolio (w/o loans)

     55,733         59,106         63,548         65,859         76,180   

Available-for-sale financial assets

     39,969         40,818         47,764         52,858         56,290   

Due from credit institutions **

     55,163         53,500         60,295         65,754         83,481   

Intangible assets and property and equipment

     5,801         5,500         5,946         5,838         5,367   

Other assets

     30,987         27,596         23,748         22,523         21,346   

Total assets/liabilities & shareholders’ equity

     452,869         453,591         465,581         479,659         520,498   

Customer deposits **

     258,043         254,985         259,166         255,719         266,841   

Marketable debt securities **

     15,783         18,761         19,909         19,435         22,440   

Subordinated debt **

     407         409         403         409         441   

Insurance liabilities

     1,548         1,602         1,671         713         669   

Due to credit institutions **

     66,716         70,234         75,260         76,889         102,240   

Other liabilities

     84,718         81,920         83,204         100,626         101,520   

Stockholders’ equity ***

     25,653         25,679         25,967         25,867         26,347   

Other managed and marketed customer funds

     58,443         62,125         64,129         65,275         70,750   

Mutual funds

     40,804         43,840         45,649         46,888         51,419   

Pension funds

     11,064         11,258         11,341         11,481         11,960   

Managed portfolios

     6,574         7,027         7,139         6,906         7,372   

Managed and marketed customer funds

     332,675         336,280         343,607         340,839         360,472   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information

              

NPL ratio

         9.12             9.04             8.96             8.93             8.57   

NPL coverage

     58.0         58.3         58.1         57.2         58.6   

Cost of credit

     1.21         1.14         1.08         1.02         0.96   

 

27


Table of Contents

LOGO

 

Continental Europe

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,285        2,093        192        9.2   

Net fees

     842        880        (39     (4.4

Gains (losses) on financial transactions

     166        232        (66     (28.6

Other operating income *

     87        (10     97        —     

Gross income

     3,379        3,195        184        5.8   

Operating expenses

     (1,627     (1,607     (20     1.3   

General administrative expenses

     (1,454     (1,418     (36     2.5   

Personnel

     (840     (842     1        (0.1

Other general administrative expenses

     (614     (577     (37     6.4   

Depreciation and amortisation

     (174     (189     16        (8.2

Net operating income

     1,751        1,588        164        10.3   

Net loan-loss provisions

     (638     (790     152        (19.2

Other income

     (120     (152     31        (20.7

Profit before taxes

     993        646        347        53.7   

Tax on profit

     (259     (147     (112     75.9   

Profit from continuing operations

     734        499        235        47.2   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     734        499        235        47.2   

Minority interests

     70        36        34        92.1   

Attributable profit to the Group

     664        462        202        43.7   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     277,834         265,905         11,929        4.5   

Trading portfolio (w/o loans)

     76,180         55,906         20,274        36.3   

Available-for-sale financial assets

     56,290         40,179         16,111        40.1   

Due from credit institutions **

     83,481         55,583         27,898        50.2   

Intangible assets and property and equipment

     5,367         5,804         (437     (7.5

Other assets

     21,346         31,031         (9,685     (31.2

Total assets/liabilities & shareholders’ equity

     520,498         454,409         66,090        14.5   

Customer deposits **

     266,841         258,463         8,377        3.2   

Marketable debt securities **

     22,440         15,678         6,762        43.1   

Subordinated debt **

     441         414         27        6.6   

Insurance liabilities

     669         1,550         (881     (56.8

Due to credit institutions **

     102,240         67,619         34,622        51.2   

Other liabilities

     101,520         84,926         16,594        19.5   

Stockholders’ equity ***

     26,347         25,758         588        2.3   

Other managed and marketed customer funds

     70,750         58,518         12,232        20.9   

Mutual funds

     51,419         40,877         10,541        25.8   

Pension funds

     11,960         11,064         896        8.1   

Managed portfolios

     7,372         6,576         795        12.1   

Managed and marketed customer funds

     360,472         333,073         27,399        8.2   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

28


Table of Contents

LOGO

 

Continental Europe

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     2,093        2,186        2,172        2,273        2,285   

Net fees

     880        889        838        852        842   

Gains (losses) on financial transactions

     232        64        118        38        166   

Other operating income *

     (10     116        8        70        87   

Gross income

     3,195        3,254        3,136        3,232        3,379   

Operating expenses

     (1,607     (1,582     (1,557     (1,592     (1,627

General administrative expenses

     (1,418     (1,412     (1,387     (1,415     (1,454

Personnel

     (842     (829     (818     (830     (840

Other general administrative expenses

     (577     (583     (569     (585     (614

Depreciation and amortisation

     (189     (170     (170     (177     (174

Net operating income

     1,588        1,672        1,580        1,640        1,751   

Net loan-loss provisions

     (790     (769     (735     (581     (638

Other income

     (152     (196     (151     (77     (120

Profit before taxes

     646        708        693        981        993   

Tax on profit

     (147     (171     (169     (268     (259

Profit from continuing operations

     499        537        524        713        734   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     499        537        517        694        734   

Minority interests

     36        37        45        49        70   

Attributable profit to the Group

     462        500        472        644        664   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     265,905         267,586         264,546         268,422         277,834   

Trading portfolio (w/o loans)

     55,906         59,130         63,635         65,922         76,180   

Available-for-sale financial assets

     40,179         40,972         47,943         53,220         56,290   

Due from credit institutions **

     55,583         54,161         60,641         66,104         83,481   

Intangible assets and property and equipment

     5,804         5,536         6,058         5,935         5,367   

Other assets

     31,031         27,642         23,800         22,664         21,346   

Total assets/liabilities & shareholders’ equity

     454,409         455,026         466,622         482,266         520,498   

Customer deposits **

     258,463         255,321         259,592         256,867         266,841   

Marketable debt securities **

     15,678         18,682         19,714         19,585         22,440   

Subordinated debt **

     414         415         411         425         441   

Insurance liabilities

     1,550         1,604         1,673         716         669   

Due to credit institutions **

     67,619         71,253         75,876         77,787         102,240   

Other liabilities

     84,926         81,989         83,336         100,814         101,520   

Stockholders’ equity ***

     25,758         25,763         26,020         26,072         26,347   

Other managed and marketed customer funds

     58,518         62,188         64,214         65,437         70,750   

Mutual funds

     40,877         43,902         45,733         47,046         51,419   

Pension funds

     11,064         11,258         11,341         11,481         11,960   

Managed portfolios

     6,576         7,028         7,141         6,910         7,372   

Managed and marketed customer funds

     333,073         336,606         343,930         342,314         360,472   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

29


Table of Contents

LOGO

 

Spain

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,163        1,146        17        1.5   

Net fees

     427        456        (29     (6.3

Gains (losses) on financial transactions

     108        205        (97     (47.2

Other operating income *

     66        (15     81        —     

Gross income

     1,764        1,792        (28     (1.5

Operating expenses

     (852     (894     42        (4.7

General administrative expenses

     (764     (801     37        (4.6

Personnel

     (458     (499     41        (8.2

Other general administrative expenses

     (306     (302     (4     1.3   

Depreciation and amortisation

     (88     (93     5        (5.4

Net operating income

     913        898        14        1.6   

Net loan-loss provisions

     (367     (507     140        (27.6

Other income

     (32     (33     1        (2.1

Profit before taxes

     513        358        155        43.3   

Tax on profit

     (150     (104     (46     44.1   

Profit from continuing operations

     362        253        109        42.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     362        253        109        42.9   

Minority interests

     5        2        3        150.7   

Attributable profit to the Group

     357        251        106        42.1   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     157,709        157,458        250        0.2   

Trading portfolio (w/o loans)

     72,674        51,605        21,069        40.8   

Available-for-sale financial assets

     41,926        26,932        14,994        55.7   

Due from credit institutions **

     65,380        37,314        28,066        75.2   

Intangible assets and property and equipment

     2,866        3,856        (990     (25.7

Other assets

     4,489        13,969        (9,480     (67.9

Total assets/liabilities & shareholders’ equity

     345,043        291,134        53,909        18.5   

Customer deposits **

     189,734        183,196        6,538        3.6   

Marketable debt securities **

     553        2,196        (1,644     (74.8

Subordinated debt **

     0        8        (8     (100.0

Insurance liabilities

     566        551        16        2.8   

Due to credit institutions **

     57,378        25,847        31,531        122.0   

Other liabilities

     85,621        68,010        17,611        25.9   

Stockholders’ equity ***

     11,191        11,327        (135     (1.2

Other managed and marketed customer funds

     63,173        51,969        11,204        21.6   

Mutual funds

     45,936        36,018        9,918        27.5   

Pension funds

     10,992        10,197        796        7.8   

Managed portfolios

     6,244        5,754        490        8.5   

Managed and marketed customer funds

     253,459        237,369        16,090        6.8   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     12.58         8.93         3.64 p.     

Efficiency ratio (with amortisations)

     48.3         49.9         (1.6 p.  

NPL ratio

     7.25         7.61         (0.36 p.  

NPL coverage

     46.6         44.6         2.0 p.     

Number of employees

     24,744         26,327         (1,583     (6.0

Number of branches

     3,511         4,000         (489     (12.2

 

30


Table of Contents

LOGO

 

Spain

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,146        1,193        1,210        1,219        1,163   

Net fees

     456        469        425        446        427   

Gains (losses) on financial transactions

     205        29        95        (46     108   

Other operating income *

     (15     91        3        70        66   

Gross income

     1,792        1,782        1,733        1,690        1,764   

Operating expenses

     (894     (873     (855     (860     (852

General administrative expenses

     (801     (787     (769     (773     (764

Personnel

     (499     (488     (475     (468     (458

Other general administrative expenses

     (302     (300     (294     (305     (306

Depreciation and amortisation

     (93     (86     (86     (86     (88

Net operating income

     898        909        878        830        913   

Net loan-loss provisions

     (507     (488     (429     (320     (367

Other income

     (33     (51     (9     (81     (32

Profit before taxes

     358        370        440        429        513   

Tax on profit

     (104     (110     (130     (126     (150

Profit from continuing operations

     253        261        310        303        362   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     253        261        310        303        362   

Minority interests

     2        (0     1        4        5   

Attributable profit to the Group

     251        261        309        299        357   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     157,458         159,264         156,390         157,047         157,709   

Trading portfolio (w/o loans)

     51,605         56,119         60,300         62,470         72,674   

Available-for-sale financial assets

     26,932         28,230         32,549         38,353         41,926   

Due from credit institutions **

     37,314         35,178         42,614         48,881         65,380   

Intangible assets and property and equipment

     3,856         3,600         3,542         3,423         2,866   

Other assets

     13,969         9,936         5,749         5,166         4,489   

Total assets/liabilities & shareholders’ equity

     291,134         292,328         301,144         315,340         345,043   

Customer deposits **

     183,196         181,065         182,273         178,446         189,734   

Marketable debt securities **

     2,196         1,327         1,077         704         553   

Subordinated debt **

     8         8         1         6         0   

Insurance liabilities

     551         526         504         539         566   

Due to credit institutions **

     25,847         31,736         38,449         38,519         57,378   

Other liabilities

     68,010         66,269         67,580         85,362         85,621   

Stockholders’ equity ***

     11,327         11,396         11,260         11,764         11,191   

Other managed and marketed customer funds

     51,969         55,383         57,278         58,554         63,173   

Mutual funds

     36,018         38,827         40,555         42,041         45,936   

Pension funds

     10,197         10,388         10,486         10,564         10,992   

Managed portfolios

     5,754         6,167         6,238         5,949         6,244   

Managed and marketed customer funds

     237,369         237,783         240,629         237,710         253,459   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information

              

NPL ratio

     7.61         7.59         7.57         7.38         7.25   

NPL coverage

     44.6         44.9         45.5         45.5         46.6   

Cost of credit

     1.37         1.31         1.21         1.06         0.97   

 

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Santander Consumer Finance

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     750        580        169        29.1   

Net fees

     219        220        (1     (0.4

Gains (losses) on financial transactions

     0        0        (0     (66.8

Other operating income *

     10        (1     10        —     

Gross income

     978        800        178        22.3   

Operating expenses

     (417     (366     (51     14.0   

General administrative expenses

     (362     (305     (57     18.7   

Personnel

     (198     (164     (34     20.7   

Other general administrative expenses

     (165     (141     (23     16.5   

Depreciation and amortisation

     (54     (60     6        (10.0

Net operating income

     561        434        127        29.3   

Net loan-loss provisions

     (168     (130     (38     29.3   

Other income

     (22     (14     (9     63.5   

Profit before taxes

     372        291        81        27.7   

Tax on profit

     (98     (66     (32     48.8   

Profit from continuing operations

     274        225        49        21.6   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     274        225        49        21.6   

Minority interests

     31        6        25        385.9   

Attributable profit to the Group

     242        219        24        10.8   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     68,690        57,433        11,257        19.6   

Trading portfolio (w/o loans)

     31        878        (847     (96.5

Available-for-sale financial assets

     1,122        478        644        134.9   

Due from credit institutions **

     5,551        7,245        (1,695     (23.4

Intangible assets and property and equipment

     779        913        (134     (14.7

Other assets

     4,220        3,165        1,055        33.3   

Total assets/liabilities & shareholders’ equity

     80,392        70,112        10,280        14.7   

Customer deposits **

     30,989        30,611        379        1.2   

Marketable debt securities **

     18,915        11,217        7,697        68.6   

Subordinated debt **

     69        64        5        7.8   

Insurance liabilities

     —          —          —          —     

Due to credit institutions **

     17,442        16,598        844        5.1   

Other liabilities

     4,273        3,577        696        19.5   

Stockholders’ equity ***

     8,704        8,045        660        8.2   

Other managed and marketed customer funds

     7        7        1        10.8   

Mutual funds

     2        2        0        1.2   

Pension funds

     5        5        1        14.6   

Managed portfolios

     —          —          —          —     

Managed and marketed customer funds

     49,980        41,899        8,082        19.3   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     11.58         11.02         0.56 p.     

Efficiency ratio (with amortisations)

     42.6         45.7         (3.1 p.  

NPL ratio

     4.52         4.14         0.38 p.     

NPL coverage

     103.6         105.1         (1.5 p.  

Number of employees

     14,161         12,222         1,939        15.9   

Number of branches

     575         577         (2     (0.3

 

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Santander Consumer Finance

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     580        612        615        652        750   

Net fees

     220        211        207        198        219   

Gains (losses) on financial transactions

     0        1        (2     3        0   

Other operating income *

     (1     4        1        8        10   

Gross income

     800        827        821        862        978   

Operating expenses

     (366     (357     (354     (376     (417

General administrative expenses

     (305     (307     (305     (319     (362

Personnel

     (164     (163     (164     (173     (198

Other general administrative expenses

     (141     (144     (141     (146     (165

Depreciation and amortisation

     (60     (50     (49     (57     (54

Net operating income

     434        470        467        486        561   

Net loan-loss provisions

     (130     (123     (149     (143     (168

Other income

     (14     (17     (71     65        (22

Profit before taxes

     291        330        247        408        372   

Tax on profit

     (66     (85     (57     (112     (98

Profit from continuing operations

     225        245        190        296        274   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     225        245        184        277        274   

Minority interests

     6        7        14        11        31   

Attributable profit to the Group

     219        237        170        265        242   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     57,433        58,058        58,596        60,448        68,690   

Trading portfolio (w/o loans)

     878        270        41        87        31   

Available-for-sale financial assets

     478        591        603        988        1,122   

Due from credit institutions **

     7,245        6,528        5,544        5,476        5,551   

Intangible assets and property and equipment

     913        795        783        786        779   

Other assets

     3,165        3,073        3,355        3,734        4,220   

Total assets/liabilities & shareholders’ equity

     70,112        69,315        68,921        71,520        80,392   

Customer deposits **

     30,611        30,736        30,571        30,847        30,989   

Marketable debt securities **

     11,217        13,503        14,803        15,646        18,915   

Subordinated debt **

     64        65        65        66        69   

Insurance liabilities

     —          —          —          —          —     

Due to credit institutions **

     16,598        13,772        12,124        13,333        17,442   

Other liabilities

     3,577        2,996        2,873        3,343        4,273   

Stockholders’ equity ***

     8,045        8,242        8,485        8,284        8,704   

Other managed and marketed customer funds

     7        7        7        7        7   

Mutual funds

     2        2        2        2        2   

Pension funds

     5        5        5        5        5   

Managed portfolios

     —          —          —          —          —     

Managed and marketed customer funds

     41,899        44,310        45,446        46,566        49,980   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information               

NPL ratio

     4.14         4.07         3.97         4.82         4.52   

NPL coverage

     105.1         105.2         106.4         100.1         103.6   

Cost of credit

     0.89         0.87         0.85         0.90         0.94   

 

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Poland

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     191        208        (17     (8.0

Net fees

     100        109        (9     (8.5

Gains (losses) on financial transactions

     54        11        42        374.0   

Other operating income *

     (4     6        (10     —     

Gross income

     340        334        6        1.8   

Operating expenses

     (149     (147     (3     1.8   

General administrative expenses

     (137     (135     (3     1.9   

Personnel

     (81     (77     (4     5.3   

Other general administrative expenses

     (56     (58     2        (2.6

Depreciation and amortisation

     (12     (12     (0     0.5   

Net operating income

     191        188        3        1.9   

Net loan-loss provisions

     (39     (43     4        (8.9

Other income

     (1     (3     2        (71.3

Profit before taxes

     151        142        9        6.6   

Tax on profit

     (28     (27     (1     4.8   

Profit from continuing operations

     123        115        8        7.0   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     123        115        8        7.0   

Minority interests

     33        31        3        9.5   

Attributable profit to the Group

     90        85        5        6.1   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     18,303        16,728        1,575        9.4   

Trading portfolio (w/o loans)

     1,258        809        449        55.5   

Available-for-sale financial assets

     5,355        5,127        228        4.4   

Due from credit institutions **

     1,223        1,256        (32     (2.6

Intangible assets and property and equipment

     241        223        18        7.9   

Other assets

     2,168        2,286        (118     (5.2

Total assets/liabilities & shareholders’ equity

     28,548        26,428        2,120        8.0   

Customer deposits **

     20,481        18,803        1,677        8.9   

Marketable debt securities **

     240        121        119        98.5   

Subordinated debt **

     372        335        37        11.0   

Insurance liabilities

     —          81        (81     (100.0

Due to credit institutions **

     1,267        2,217        (950     (42.9

Other liabilities

     3,786        2,674        1,112        41.6   

Stockholders’ equity ***

     2,403        2,198        205        9.3   

Other managed and marketed customer funds

     3,960        3,555        405        11.4   

Mutual funds

     3,813        3,455        358        10.4   

Pension funds

     —          —          —          —     

Managed portfolios

     147        101        46        46.2   

Managed and marketed customer funds

     25,053        22,815        2,238        9.8   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data           

ROE

     15.34         15.58         (0.24 p.  

Efficiency ratio (with amortisations)

     43.8         43.8         (0.0 p.  

NPL ratio

     7.33         7.35         (0.02 p.  

NPL coverage

     61.6         64.6         (3.0 p.  

Number of employees

     11,896         12,167         (271     (2.2

Number of branches

     784         830         (46     (5.5

 

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Poland

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     208        217        215        194        191   

Net fees

     109        111        107        107        100   

Gains (losses) on financial transactions

     11        7        13        48        54   

Other operating income *

     6        18        0        4        (4

Gross income

     334        353        335        353        340   

Operating expenses

     (147     (148     (143     (143     (149

General administrative expenses

     (135     (136     (131     (131     (137

Personnel

     (77     (76     (77     (79     (81

Other general administrative expenses

     (58     (59     (55     (52     (56

Depreciation and amortisation

     (12     (12     (12     (13     (12

Net operating income

     188        205        192        210        191   

Net loan-loss provisions

     (43     (42     (44     (57     (39

Other income

     (3     (16     8        22        (1

Profit before taxes

     142        147        156        175        151   

Tax on profit

     (27     (28     (33     (48     (28

Profit from continuing operations

     115        120        122        127        123   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     115        120        122        127        123   

Minority interests

     31        32        31        33        33   

Attributable profit to the Group

     85        88        91        94        90   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     16,728        17,064        17,217        16,976        18,303   

Trading portfolio (w/o loans)

     809        799        795        1,166        1,258   

Available-for-sale financial assets

     5,127        4,214        5,920        5,816        5,355   

Due from credit institutions **

     1,256        607        952        1,061        1,223   

Intangible assets and property and equipment

     223        214        224        236        241   

Other assets

     2,286        2,570        2,257        2,540        2,168   

Total assets/liabilities & shareholders’ equity

     26,428        25,467        27,364        27,794        28,548   

Customer deposits **

     18,803        18,325        20,224        20,144        20,481   

Marketable debt securities **

     121        120        236        230        240   

Subordinated debt **

     335        336        337        337        372   

Insurance liabilities

     81        79        79        77        —     

Due to credit institutions **

     2,217        1,562        1,072        1,261        1,267   

Other liabilities

     2,674        2,872        3,101        3,467        3,786   

Stockholders’ equity ***

     2,198        2,172        2,316        2,277        2,403   

Other managed and marketed customer funds

     3,555        3,647        3,782        3,515        3,960   

Mutual funds

     3,455        3,556        3,692        3,430        3,813   

Pension funds

     —          —          —          —          —     

Managed portfolios

     101        91        90        85        147   

Managed and marketed customer funds

     22,815        22,429        24,579        24,226        25,053   

 

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

  

  

 
Other information           

NPL ratio

     7.35        7.42        7.43        7.42        7.33   

NPL coverage

     64.6        65.3        65.8        60.3        61.6   

Cost of credit

     0.98        0.92        0.95        1.04        1.00   

 

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Poland

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     191        207        (16     (7.8

Net fees

     100        109        (9     (8.4

Gains (losses) on financial transactions

     54        11        42        374.9   

Other operating income *

     (4     6        (10     —     

Gross income

     340        334        7        2.0   

Operating expenses

     (149     (146     (3     2.0   

General administrative expenses

     (137     (134     (3     2.1   

Personnel

     (81     (77     (4     5.5   

Other general administrative expenses

     (56     (58     1        (2.4

Depreciation and amortisation

     (12     (12     (0     0.7   

Net operating income

     191        187        4        2.0   

Net loan-loss provisions

     (39     (43     4        (8.8

Other income

     (1     (3     2        (71.3

Profit before taxes

     151        142        10        6.8   

Tax on profit

     (28     (27     (1     4.9   

Profit from continuing operations

     123        115        8        7.2   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     123        115        8        7.2   

Minority interests

     33        31        3        9.7   

Attributable profit to the Group

     90        85        5        6.3   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     18,303        17,082        1,221        7.1   

Trading portfolio (w/o loans)

     1,258        826        432        52.3   

Available-for-sale financial assets

     5,355        5,235        119        2.3   

Due from credit institutions **

     1,223        1,282        (59     (4.6

Intangible assets and property and equipment

     241        228        13        5.7   

Other assets

     2,168        2,335        (166     (7.1

Total assets/liabilities & shareholders’ equity

     28,548        26,988        1,560        5.8   

Customer deposits **

     20,481        19,201        1,279        6.7   

Marketable debt securities **

     240        124        117        94.4   

Subordinated debt **

     372        342        30        8.7   

Insurance liabilities

     —          82        (82     (100.0

Due to credit institutions **

     1,267        2,264        (997     (44.0

Other liabilities

     3,786        2,730        1,055        38.7   

Stockholders’ equity ***

     2,403        2,244        159        7.1   

Other managed and marketed customer funds

     3,960        3,631        329        9.1   

Mutual funds

     3,813        3,528        285        8.1   

Pension funds

     —          —          —          —     

Managed portfolios

     147        103        44        43.1   

Managed and marketed customer funds

     25,053        23,298        1,755        7.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

36


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Poland

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     207        216        214        196        191   

Net fees

     109        110        107        108        100   

Gains (losses) on financial transactions

     11        7        13        48        54   

Other operating income *

     6        18        0        4        (4

Gross income

     334        351        334        355        340   

Operating expenses

     (146     (147     (143     (144     (149

General administrative expenses

     (134     (135     (131     (131     (137

Personnel

     (77     (76     (76     (80     (81

Other general administrative expenses

     (58     (59     (54     (52     (56

Depreciation and amortisation

     (12     (12     (12     (13     (12

Net operating income

     187        204        191        211        191   

Net loan-loss provisions

     (43     (42     (44     (57     (39

Other income

     (3     (16     8        22        (1

Profit before taxes

     142        147        155        175        151   

Tax on profit

     (27     (27     (33     (48     (28

Profit from continuing operations

     115        119        122        128        123   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     115        119        122        128        123   

Minority interests

     31        32        31        33        33   

Attributable profit to the Group

     85        87        91        94        90   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     17,082        17,362        17,605        17,756        18,303   

Trading portfolio (w/o loans)

     826        812        813        1,219        1,258   

Available-for-sale financial assets

     5,235        4,288        6,053        6,083        5,355   

Due from credit institutions **

     1,282        617        973        1,109        1,223   

Intangible assets and property and equipment

     228        218        230        247        241   

Other assets

     2,335        2,615        2,308        2,657        2,168   

Total assets/liabilities & shareholders’ equity

     26,988        25,912        27,982        29,072        28,548   

Customer deposits **

     19,201        18,645        20,681        21,070        20,481   

Marketable debt securities **

     124        123        241        241        240   

Subordinated debt **

     342        342        345        352        372   

Insurance liabilities

     82        80        81        81        —     

Due to credit institutions **

     2,264        1,589        1,096        1,319        1,267   

Other liabilities

     2,730        2,922        3,171        3,627        3,786   

Stockholders’ equity ***

     2,244        2,210        2,368        2,382        2,403   

Other managed and marketed customer funds

     3,631        3,711        3,867        3,676        3,960   

Mutual funds

     3,528        3,618        3,775        3,587        3,813   

Pension funds

     —          —          —          —          —     

Managed portfolios

     103        92        92        89        147   

Managed and marketed customer funds

     23,298        22,821        25,134        25,340        25,053   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Poland

PLN million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     800        868        (68     (7.8

Net fees

     420        458        (38     (8.4

Gains (losses) on financial transactions

     226        47        178        374.9   

Other operating income *

     (19     25        (44     —     

Gross income

     1,427        1,399        28        2.0   

Operating expenses

     (625     (613     (12     2.0   

General administrative expenses

     (575     (563     (12     2.1   

Personnel

     (339     (322     (18     5.5   

Other general administrative expenses

     (236     (242     6        (2.4

Depreciation and amortisation

     (50     (50     (0     0.7   

Net operating income

     802        786        16        2.0   

Net loan-loss provisions

     (164     (180     16        (8.8

Other income

     (3     (12     8        (71.3

Profit before taxes

     634        594        40        6.8   

Tax on profit

     (117     (111     (5     4.9   

Profit from continuing operations

     517        483        35        7.2   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     517        483        35        7.2   

Minority interests

     140        128        12        9.7   

Attributable profit to the Group

     377        355        22        6.3   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     74,776        69,787        4,989        7.1   

Trading portfolio (w/o loans)

     5,141        3,375        1,766        52.3   

Available-for-sale financial assets

     21,876        21,388        488        2.3   

Due from credit institutions **

     4,997        5,238        (241     (4.6

Intangible assets and property and equipment

     984        931        53        5.7   

Other assets

     8,859        9,538        (679     (7.1

Total assets/liabilities & shareholders’ equity

     116,632        110,257        6,375        5.8   

Customer deposits **

     83,671        78,446        5,226        6.7   

Marketable debt securities **

     982        505        477        94.4   

Subordinated debt **

     1,519        1,397        122        8.7   

Insurance liabilities

     —          337        (337     (100.0

Due to credit institutions **

     5,176        9,248        (4,073     (44.0

Other liabilities

     15,466        11,154        4,312        38.7   

Stockholders’ equity ***

     9,817        9,169        648        7.1   

Other managed and marketed customer funds

     16,179        14,833        1,346        9.1   

Mutual funds

     15,578        14,413        1,165        8.1   

Pension funds

     —          —          —          —     

Managed portfolios

     601        420        181        43.1   

Managed and marketed customer funds

     102,352        95,181        7,170        7.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Poland

PLN million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     868        906        896        820        800   

Net fees

     458        462        448        451        420   

Gains (losses) on financial transactions

     47        28        55        201        226   

Other operating income *

     25        75        1        15        (19

Gross income

     1,399        1,471        1,400        1,487        1,427   

Operating expenses

     (613     (615     (598     (604     (625

General administrative expenses

     (563     (565     (548     (551     (575

Personnel

     (322     (319     (320     (333     (339

Other general administrative expenses

     (242     (247     (228     (217     (236

Depreciation and amortisation

     (50     (50     (50     (53     (50

Net operating income

     786        855        802        883        802   

Net loan-loss provisions

     (180     (174     (184     (238     (164

Other income

     (12     (66     33        90        (3

Profit before taxes

     594        615        650        735        634   

Tax on profit

     (111     (115     (139     (200     (117

Profit from continuing operations

     483        500        511        535        517   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     483        500        511        535        517   

Minority interests

     128        134        129        140        140   

Attributable profit to the Group

     355        366        382        395        377   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     69,787        70,930        71,924        72,541        74,776   

Trading portfolio (w/o loans)

     3,375        3,319        3,319        4,982        5,141   

Available-for-sale financial assets

     21,388        17,517        24,731        24,851        21,876   

Due from credit institutions **

     5,238        2,523        3,976        4,532        4,997   

Intangible assets and property and equipment

     931        889        938        1,008        984   

Other assets

     9,538        10,682        9,429        10,856        8,859   

Total assets/liabilities & shareholders’ equity

     110,257        105,860        114,317        118,769        116,632   

Customer deposits **

     78,446        76,173        84,489        86,080        83,671   

Marketable debt securities **

     505        501        984        984        982   

Subordinated debt **

     1,397        1,398        1,409        1,440        1,519   

Insurance liabilities

     337        328        330        331        —     

Due to credit institutions **

     9,248        6,492        4,477        5,390        5,176   

Other liabilities

     11,154        11,940        12,953        14,816        15,466   

Stockholders’ equity ***

     9,169        9,030        9,674        9,730        9,817   

Other managed and marketed customer funds

     14,833        15,160        15,799        15,018        16,179   

Mutual funds

     14,413        14,782        15,423        14,655        15,578   

Pension funds

     —          —          —          —          —     

Managed portfolios

     420        378        376        363        601   

Managed and marketed customer funds

     95,181        93,232        102,681        103,522        102,352   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Portugal

EUR million

 

                   Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     142        129        13        10.4   

Net fees

     68        73        (4     (5.9

Gains (losses) on financial transactions

     15        18        (3     (17.9

Other operating income *

     13        9        4        47.4   

Gross income

     238        228        10        4.4   

Operating expenses

     (121     (122     1        (0.7

General administrative expenses

     (106     (103     (3     3.1   

Personnel

     (73     (73     (0     0.0   

Other general administrative expenses

     (33     (30     (3     10.5   

Depreciation and amortisation

     (15     (19     4        (20.5

Net operating income

     117        106        11        10.1   

Net loan-loss provisions

     (22     (34     12        (35.6

Other income

     (21     (30     9        (29.3

Profit before taxes

     74        42        32        75.3   

Tax on profit

     (17     (9     (8     93.4   

Profit from continuing operations

     56        33        23        70.4   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     56        33        23        70.4   

Minority interests

     0        (2     3        —     

Attributable profit to the Group

     56        36        21        58.0   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                   Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     23,045        24,240        (1,195     (4.9

Trading portfolio (w/o loans)

     2,160        1,884        276        14.6   

Available-for-sale financial assets

     6,877        6,711        166        2.5   

Due from credit institutions **

     2,173        2,540        (368     (14.5

Intangible assets and property and equipment

     700        800        (100     (12.5

Other assets

     5,857        5,810        47        0.8   

Total assets/liabilities & shareholders’ equity

     40,813        41,986        (1,173     (2.8

Customer deposits **

     23,529        23,586        (57     (0.2

Marketable debt securities **

     2,732        2,248        484        21.5   

Subordinated debt **

     (0     0        (0     —     

Insurance liabilities

     30        80        (50     (62.8

Due to credit institutions **

     11,042        12,915        (1,873     (14.5

Other liabilities

     888        857        31        3.6   

Stockholders’ equity ***

     2,593        2,300        292        12.7   

Other managed and marketed customer funds

     2,870        2,227        644        28.9   

Mutual funds

     1,530        1,185        344        29.1   

Pension funds

     962        862        100        11.6   

Managed portfolios

     379        179        199        111.3   

Managed and marketed customer funds

     29,131        28,061        1,070        3.8   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data           

ROE

     9.09         6.45         2.64 p.     

Efficiency ratio (with amortisations)

     50.9         53.5         (2.6 p.  

NPL ratio

     8.96         8.26         0.70 p.     

NPL coverage

     52.4         50.6         1.8 p.     

Number of employees

     5,408         5,512         (104     (1.9

Number of branches

     584         633         (49     (7.7

 

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Portugal

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     129        138        136        143        142   

Net fees

     73        66        70        71        68   

Gains (losses) on financial transactions

     18        22        13        35        15   

Other operating income *

     9        11        11        12        13   

Gross income

     228        237        230        261        238   

Operating expenses

     (122     (121     (122     (126     (121

General administrative expenses

     (103     (104     (104     (109     (106

Personnel

     (73     (73     (73     (78     (73

Other general administrative expenses

     (30     (31     (31     (31     (33

Depreciation and amortisation

     (19     (17     (18     (18     (15

Net operating income

     106        116        108        135        117   

Net loan-loss provisions

     (34     (40     (32     (17     (22

Other income

     (30     (29     (20     (20     (21

Profit before taxes

     42        47        57        97        74   

Tax on profit

     (9     (9     (15     (24     (17

Profit from continuing operations

     33        37        42        73        56   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     33        37        42        73        56   

Minority interests

     (2     (2     (0     0        0   

Attributable profit to the Group

     36        39        42        73        56   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     24,240        24,111        23,333        23,180        23,045   

Trading portfolio (w/o loans)

     1,884        1,880        1,998        2,082        2,160   

Available-for-sale financial assets

     6,711        7,119        8,060        7,011        6,877   

Due from credit institutions **

     2,540        2,491        2,466        2,163        2,173   

Intangible assets and property and equipment

     800        763        749        729        700   

Other assets

     5,810        6,276        6,708        6,450        5,857   

Total assets/liabilities & shareholders’ equity

     41,986        42,640        43,313        41,616        40,813   

Customer deposits **

     23,586        23,253        24,131        24,016        23,529   

Marketable debt securities **

     2,248        3,811        3,793        2,855        2,732   

Subordinated debt **

     0        0        0        0        (0

Insurance liabilities

     80        80        80        27        30   

Due to credit institutions **

     12,915        12,271        12,070        11,538        11,042   

Other liabilities

     857        922        769        787        888   

Stockholders’ equity ***

     2,300        2,302        2,469        2,393        2,593   

Other managed and marketed customer funds

     2,227        2,396        2,347        2,501        2,870   

Mutual funds

     1,185        1,311        1,246        1,276        1,530   

Pension funds

     862        864        849        911        962   

Managed portfolios

     179        222        252        314        379   

Managed and marketed customer funds

     28,061        29,460        30,271        29,372        29,131   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information               

NPL ratio

     8.26         8.16         8.49         8.89         8.96   

NPL coverage

     50.6         53.1         53.9         51.8         52.4   

Cost of credit

     0.63         0.55         0.47         0.50         0.45   

 

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Spain’s run-off real estate

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     (1     3        (4     —     

Net fees

     1        2        (1     (31.4

Gains (losses) on financial transactions

     0        0        (0     (90.1

Other operating income *

     (0     (13     13        (99.0

Gross income

     (0     (8     8        (98.5

Operating expenses

     (51     (52     0        (0.3

General administrative expenses

     (48     (49     0        (0.7

Personnel

     (9     (10     1        (6.4

Other general administrative expenses

     (39     (39     (0     0.7   

Depreciation and amortisation

     (3     (3     (0     7.1   

Net operating income

     (52     (59     8        (13.3

Net loan-loss provisions

     (42     (77     34        (45.0

Other income

     (42     (72     30        (41.8

Profit before taxes

     (136     (208     72        (34.8

Tax on profit

     41        62        (22     (34.8

Profit from continuing operations

     (95     (146     51        (34.8

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     (95     (146     51        (34.8

Minority interests

     —          —          —          —     

Attributable profit to the Group

     (95     (146     51        (34.8

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     3,550        5,208        (1,658     (31.8

Trading portfolio (w/o loans)

     —          —          —          —     

Available-for-sale financial assets

     167        207        (40     (19.5

Due from credit institutions **

     —          —          —          —     

Intangible assets and property and equipment

     —          —          —          —     

Other assets

     4,082        4,857        (775     (16.0

Total assets/liabilities & shareholders’ equity

     7,799        10,273        (2,474     (24.1

Customer deposits **

     107        204        (97     (47.5

Marketable debt securities **

     —          1        (1     (100.0

Subordinated debt **

     —          —          —          —     

Insurance liabilities

     —          —          —          —     

Due to credit institutions **

     0        0        —          —     

Other liabilities

     6,772        8,932        (2,160     (24.2

Stockholders’ equity ***

     920        1,136        (216     (19.1

Other managed and marketed customer funds

     139        145        (6     (4.3

Mutual funds

     138        144        (6     (4.2

Pension funds

     1        1        (0     (25.7

Managed portfolios

     —          —          —          —     

Managed and marketed customer funds

     246        350        (104     (29.7

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Spain’s run-off real estate

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     3        (5     (1     (1     (1

Net fees

     2        2        2        2        1   

Gains (losses) on financial transactions

     0        0        0        0        0   

Other operating income *

     (13     (13     (13     (30     (0

Gross income

     (8     (16     (11     (28     (0

Operating expenses

     (52     (54     (53     (57     (51

General administrative expenses

     (49     (51     (50     (55     (48

Personnel

     (10     (9     (9     (10     (9

Other general administrative expenses

     (39     (42     (41     (45     (39

Depreciation and amortisation

     (3     (3     (3     (2     (3

Net operating income

     (59     (70     (64     (86     (52

Net loan-loss provisions

     (77     (76     (82     (46     (42

Other income

     (72     (83     (60     (57     (42

Profit before taxes

     (208     (230     (206     (189     (136

Tax on profit

     62        69        62        57        41   

Profit from continuing operations

     (146     (161     (144     (132     (95

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     (146     (161     (144     (132     (95

Minority interests

     —          —          —          —          —     

Attributable profit to the Group

     (146     (161     (144     (132     (95

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     5,208        4,876        4,330        3,787        3,550   

Trading portfolio (w/o loans)

     —          —          —          —          —     

Available-for-sale financial assets

     207        207        207        207        167   

Due from credit institutions **

     —          —          —          —          —     

Intangible assets and property and equipment

     —          —          —          —          —     

Other assets

     4,857        4,735        4,725        4,120        4,082   

Total assets/liabilities & shareholders’ equity

     10,273        9,818        9,262        8,114        7,799   

Customer deposits **

     204        195        192        119        107   

Marketable debt securities **

     1        0        —          —          —     

Subordinated debt **

     —          —          —          —          —     

Insurance liabilities

     —          —          —          —          —     

Due to credit institutions **

     0        0        0        0        0   

Other liabilities

     8,932        8,668        8,333        7,499        6,772   

Stockholders’ equity ***

     1,136        955        738        497        920   

Other managed and marketed customer funds

     145        145        156        140        139   

Mutual funds

     144        144        155        140        138   

Pension funds

     1        1        1        1        1   

Managed portfolios

     —          —          —          —          —     

Managed and marketed customer funds

     350        340        347        259        246   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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United Kingdom

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,194        989        205        20.7   

Net fees

     287        247        39        16.0   

Gains (losses) on financial transactions

     60        78        (18     (23.2

Other operating income *

     10        15        (5     (31.5

Gross income

     1,551        1,329        222        16.7   

Operating expenses

     (815     (693     (121     17.5   

General administrative expenses

     (697     (579     (117     20.3   

Personnel

     (457     (380     (77     20.3   

Other general administrative expenses

     (240     (200     (40     20.2   

Depreciation and amortisation

     (118     (114     (4     3.4   

Net operating income

     736        635        101        15.8   

Net loan-loss provisions

     (76     (120     44        (36.9

Other income

     (56     (46     (9     19.8   

Profit before taxes

     605        469        136        29.0   

Tax on profit

     (120     (93     (26     28.2   

Profit from continuing operations

     485        376        109        29.1   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     485        376        109        29.1   

Minority interests

     8        —          8        —     

Attributable profit to the Group

     477        376        102        27.0   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     279,334        233,937        45,397        19.4   

Trading portfolio (w/o loans)

     42,850        31,492        11,357        36.1   

Available-for-sale financial assets

     12,937        8,358        4,579        54.8   

Due from credit institutions **

     19,885        17,772        2,113        11.9   

Intangible assets and property and equipment

     3,094        2,510        585        23.3   

Other assets

     34,749        44,325        (9,576     (21.6

Total assets/liabilities & shareholders’ equity

     392,848        338,393        54,455        16.1   

Customer deposits **

     220,684        194,923        25,760        13.2   

Marketable debt securities **

     78,569        66,366        12,203        18.4   

Subordinated debt **

     5,787        5,814        (27     (0.5

Insurance liabilities

     —          —          —          —     

Due to credit institutions **

     26,258        29,008        (2,749     (9.5

Other liabilities

     45,703        28,783        16,920        58.8   

Stockholders’ equity ***

     15,847        13,498        2,348        17.4   

Other managed and marketed customer funds

     10,469        9,630        839        8.7   

Mutual funds

     10,313        9,490        823        8.7   

Pension funds

     —          —          —          —     

Managed portfolios

     156        140        15        11.0   

Managed and marketed customer funds

     315,509        276,734        38,775        14.0   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data           

ROE

     12.39         11.67         0.72 p.     

Efficiency ratio (with amortisations)

     52.5         52.2         0.4 p.     

NPL ratio

     1.75         1.88         (0.13 p.  

NPL coverage

     41.2         42.9         (1.7 p.  

Number of employees

     26,209         25,642         567        2.2   

Number of branches

     921         999         (78     (7.8

 

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United Kingdom

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     989        1,035        1,089        1,121        1,194   

Net fees

     247        247        260        273        287   

Gains (losses) on financial transactions

     78        69        58        35        60   

Other operating income *

     15        4        9        9        10   

Gross income

     1,329        1,356        1,417        1,440        1,551   

Operating expenses

     (693     (701     (730     (765     (815

General administrative expenses

     (579     (596     (636     (647     (697

Personnel

     (380     (387     (424     (422     (457

Other general administrative expenses

     (200     (209     (212     (225     (240

Depreciation and amortisation

     (114     (106     (94     (118     (118

Net operating income

     635        654        687        674        736   

Net loan-loss provisions

     (120     (87     (89     (36     (76

Other income

     (46     (63     (73     (136     (56

Profit before taxes

     469        504        525        503        605   

Tax on profit

     (93     (105     (114     (112     (120

Profit from continuing operations

     376        399        411        391        485   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     376        399        411        391        485   

Minority interests

     —          —          —          —          8   

Attributable profit to the Group

     376        399        411        391        477   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     233,937        239,237        248,940        251,191        279,334   

Trading portfolio (w/o loans)

     31,492        31,814        35,264        39,360        42,850   

Available-for-sale financial assets

     8,358        9,675        10,736        11,197        12,937   

Due from credit institutions **

     17,772        14,391        16,766        14,093        19,885   

Intangible assets and property and equipment

     2,510        2,347        2,502        2,700        3,094   

Other assets

     44,325        39,704        40,269        35,695        34,749   

Total assets/liabilities & shareholders’ equity

     338,393        337,169        354,478        354,235        392,848   

Customer deposits **

     194,923        193,431        203,721        202,328        220,684   

Marketable debt securities **

     66,366        65,816        70,402        69,581        78,569   

Subordinated debt **

     5,814        5,931        6,121        5,376        5,787   

Insurance liabilities

     —          —          —          —          —     

Due to credit institutions **

     29,008        27,320        25,544        26,700        26,258   

Other liabilities

     28,783        30,561        33,665        34,887        45,703   

Stockholders’ equity ***

     13,498        14,109        15,025        15,362        15,847   

Other managed and marketed customer funds

     9,630        9,885        9,994        9,667        10,469   

Mutual funds

     9,490        9,740        9,849        9,524        10,313   

Pension funds

     —          —          —          —          —     

Managed portfolios

     140        145        145        143        156   

Managed and marketed customer funds

     276,734        275,063        290,238        286,953        315,509   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information               

NPL ratio

     1.88         1.91         1.80         1.79         1.75   

NPL coverage

     42.9         41.1         43.4         41.9         41.2   

Cost of credit

     0.23         0.22         0.19         0.14         0.11   

 

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United Kingdom

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,194        1,102        92        8.3   

Net fees

     287        275        11        4.0   

Gains (losses) on financial transactions

     60        87        (27     (31.1

Other operating income *

     10        16        (6     (38.6

Gross income

     1,551        1,481        70        4.7   

Operating expenses

     (815     (773     (42     5.4   

General administrative expenses

     (697     (645     (51     7.9   

Personnel

     (457     (423     (34     7.9   

Other general administrative expenses

     (240     (222     (17     7.9   

Depreciation and amortisation

     (118     (127     9        (7.2

Net operating income

     736        708        28        3.9   

Net loan-loss provisions

     (76     (134     58        (43.4

Other income

     (56     (52     (4     7.5   

Profit before taxes

     605        523        82        15.7   

Tax on profit

     (120     (104     (16     15.1   

Profit from continuing operations

     485        419        66        15.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     485        419        66        15.9   

Minority interests

     8        —          8        —     

Attributable profit to the Group

     477        419        59        14.0   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Customer loans **

     279,334        266,391        12,943        4.9   

Trading portfolio (w/o loans)

     42,850        35,861        6,988        19.5   

Available-for-sale financial assets

     12,937        9,518        3,419        35.9   

Due from credit institutions **

     19,885        20,237        (353     (1.7

Intangible assets and property and equipment

     3,094        2,858        236        8.3   

Other assets

     34,749        50,474        (15,725     (31.2

Total assets/liabilities & shareholders’ equity

     392,848        385,339        7,509        1.9   

Customer deposits **

     220,684        221,966        (1,282     (0.6

Marketable debt securities **

     78,569        75,573        2,996        4.0   

Subordinated debt **

     5,787        6,621        (833     (12.6

Insurance liabilities

     —          —          —          —     

Due to credit institutions **

     26,258        33,032        (6,774     (20.5

Other liabilities

     45,703        32,777        12,927        39.4   

Stockholders’ equity ***

     15,847        15,371        476        3.1   

Other managed and marketed customer funds

     10,469        10,966        (497     (4.5

Mutual funds

     10,313        10,806        (493     (4.6

Pension funds

     —          —          —          —     

Managed portfolios

     156        160        (4     (2.6

Managed and marketed customer funds

     315,509        315,126        383        0.1   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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United Kingdom

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,102        1,136        1,163        1,192        1,194   

Net fees

     275        271        278        291        287   

Gains (losses) on financial transactions

     87        76        62        37        60   

Other operating income *

     16        4        10        10        10   

Gross income

     1,481        1,487        1,513        1,529        1,551   

Operating expenses

     (773     (769     (779     (814     (815

General administrative expenses

     (645     (653     (679     (688     (697

Personnel

     (423     (424     (453     (449     (457

Other general administrative expenses

     (222     (229     (226     (239     (240

Depreciation and amortisation

     (127     (116     (100     (126     (118

Net operating income

     708        718        734        716        736   

Net loan-loss provisions

     (134     (95     (94     (37     (76

Other income

     (52     (69     (78     (146     (56

Profit before taxes

     523        554        561        533        605   

Tax on profit

     (104     (115     (122     (119     (120

Profit from continuing operations

     419        438        439        414        485   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     419        438        439        414        485   

Minority interests

     —          —          —          —          8   

Attributable profit to the Group

     419        438        439        414        477   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

  

     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Customer loans **

     266,391        263,645        266,054        269,013        279,334   

Trading portfolio (w/o loans)

     35,861        35,059        37,688        42,152        42,850   

Available-for-sale financial assets

     9,518        10,662        11,474        11,991        12,937   

Due from credit institutions **

     20,237        15,859        17,919        15,093        19,885   

Intangible assets and property and equipment

     2,858        2,587        2,674        2,891        3,094   

Other assets

     50,474        43,755        43,038        38,227        34,749   

Total assets/liabilities & shareholders’ equity

     385,339        371,567        378,847        379,367        392,848   

Customer deposits **

     221,966        213,165        217,726        216,683        220,684   

Marketable debt securities **

     75,573        72,531        75,242        74,518        78,569   

Subordinated debt **

     6,621        6,536        6,541        5,758        5,787   

Insurance liabilities

     —          —          —          —          —     

Due to credit institutions **

     33,032        30,108        27,301        28,595        26,258   

Other liabilities

     32,777        33,679        35,980        37,362        45,703   

Stockholders’ equity ***

     15,371        15,549        16,058        16,452        15,847   

Other managed and marketed customer funds

     10,966        10,894        10,681        10,353        10,469   

Mutual funds

     10,806        10,734        10,526        10,199        10,313   

Pension funds

     —          —          —          —          —     

Managed portfolios

     160        160        155        153        156   

Managed and marketed customer funds

     315,126        303,126        310,191        307,311        315,509   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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United Kingdom

£ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     887        819        68        8.3   

Net fees

     213        205        8        4.0   

Gains (losses) on financial transactions

     45        65        (20     (31.1

Other operating income *

     7        12        (5     (38.6

Gross income

     1,152        1,100        52        4.7   

Operating expenses

     (605     (574     (31     5.4   

General administrative expenses

     (517     (479     (38     7.9   

Personnel

     (339     (314     (25     7.9   

Other general administrative expenses

     (178     (165     (13     7.9   

Depreciation and amortisation

     (88     (95     7        (7.2

Net operating income

     547        526        21        3.9   

Net loan-loss provisions

     (56     (99     43        (43.4

Other income

     (41     (38     (3     7.5   

Profit before taxes

     449        388        61        15.7   

Tax on profit

     (89     (77     (12     15.1   

Profit from continuing operations

     360        311        49        15.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     360        311        49        15.9   

Minority interests

     6        —          6        —     

Attributable profit to the Group

     355        311        43        14.0   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     203,159         193,746         9,413        4.9   

Trading portfolio (w/o loans)

     31,165         26,082         5,083        19.5   

Available-for-sale financial assets

     9,409         6,922         2,487        35.9   

Due from credit institutions **

     14,462         14,718         (256     (1.7

Intangible assets and property and equipment

     2,250         2,078         172        8.3   

Other assets

     25,273         36,710         (11,437     (31.2

Total assets/liabilities & shareholders’ equity

     285,718         280,257         5,461        1.9   

Customer deposits **

     160,503         161,436         (932     (0.6

Marketable debt securities **

     57,143         54,964         2,179        4.0   

Subordinated debt **

     4,209         4,815         (606     (12.6

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     19,098         24,024         (4,927     (20.5

Other liabilities

     33,240         23,838         9,402        39.4   

Stockholders’ equity ***

     11,525         11,179         346        3.1   

Other managed and marketed customer funds

     7,614         7,976         (362     (4.5

Mutual funds

     7,501         7,859         (359     (4.6

Pension funds

     —           —           —          —     

Managed portfolios

     113         116         (3     (2.6

Managed and marketed customer funds

     229,470         229,191         278        0.1   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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United Kingdom

£ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     819        844        864        885        887   

Net fees

     205        201        206        216        213   

Gains (losses) on financial transactions

     65        56        46        27        45   

Other operating income *

     12        3        7        7        7   

Gross income

     1,100        1,105        1,124        1,136        1,152   

Operating expenses

     (574     (571     (579     (604     (605

General administrative expenses

     (479     (485     (505     (511     (517

Personnel

     (314     (315     (337     (333     (339

Other general administrative expenses

     (165     (170     (168     (178     (178

Depreciation and amortisation

     (95     (86     (74     (93     (88

Net operating income

     526        533        545        532        547   

Net loan-loss provisions

     (99     (71     (70     (27     (56

Other income

     (38     (51     (58     (108     (41

Profit before taxes

     388        411        417        396        449   

Tax on profit

     (77     (86     (91     (88     (89

Profit from continuing operations

     311        325        326        308        360   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     311        325        326        308        360   

Minority interests

     —          —          —          —          6   

Attributable profit to the Group

     311        325        326        308        355   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     193,746         191,749         193,501         195,653         203,159   

Trading portfolio (w/o loans)

     26,082         25,499         27,411         30,657         31,165   

Available-for-sale financial assets

     6,922         7,755         8,345         8,721         9,409   

Due from credit institutions **

     14,718         11,534         13,033         10,977         14,462   

Intangible assets and property and equipment

     2,078         1,881         1,945         2,103         2,250   

Other assets

     36,710         31,823         31,301         27,803         25,273   

Total assets/liabilities & shareholders’ equity

     280,257         270,241         275,536         275,913         285,718   

Customer deposits **

     161,436         155,035         158,352         157,593         160,503   

Marketable debt securities **

     54,964         52,751         54,723         54,197         57,143   

Subordinated debt **

     4,815         4,754         4,758         4,188         4,209   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     24,024         21,897         19,856         20,797         19,098   

Other liabilities

     23,838         24,495         26,168         27,173         33,240   

Stockholders’ equity ***

     11,179         11,309         11,679         11,965         11,525   

Other managed and marketed customer funds

     7,976         7,923         7,769         7,529         7,614   

Mutual funds

     7,859         7,807         7,656         7,418         7,501   

Pension funds

     —           —           —           —           —     

Managed portfolios

     116         116         113         112         113   

Managed and marketed customer funds

     229,191         220,463         225,602         223,508         229,470   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Latin America

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     3,622        3,346        276        8.2   

Net fees

     1,191        1,048        143        13.7   

Gains (losses) on financial transactions

     189        126        63        50.2   

Other operating income *

     (2     (2     1        (38.3

Gross income

     5,000        4,517        483        10.7   

Operating expenses

     (2,097     (1,879     (218     11.6   

General administrative expenses

     (1,890     (1,679     (211     12.6   

Personnel

     (1,061     (933     (128     13.7   

Other general administrative expenses

     (829     (746     (83     11.2   

Depreciation and amortisation

     (207     (200     (7     3.4   

Net operating income

     2,902        2,638        265        10.0   

Net loan-loss provisions

     (1,210     (1,239     29        (2.3

Other income

     (203     (161     (43     26.5   

Profit before taxes

     1,489        1,238        251        20.3   

Tax on profit

     (430     (328     (102     31.1   

Profit from continuing operations

     1,059        910        149        16.4   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     1,059        910        149        16.4   

Minority interests

     145        199        (54     (27.1

Attributable profit to the Group

     914        712        203        28.5   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount      %  

Balance sheet

           

Customer loans **

     152,014         129,743         22,271         17.2   

Trading portfolio (w/o loans)

     35,970         27,301         8,669         31.8   

Available-for-sale financial assets

     31,065         26,698         4,367         16.4   

Due from credit institutions **

     27,890         22,655         5,235         23.1   

Intangible assets and property and equipment

     4,175         3,848         327         8.5   

Other assets

     46,855         43,344         3,511         8.1   

Total assets/liabilities & shareholders’ equity

     297,969         253,589         44,379         17.5   

Customer deposits **

     142,779         126,239         16,539         13.1   

Marketable debt securities **

     34,578         27,848         6,730         24.2   

Subordinated debt **

     6,771         6,661         110         1.6   

Insurance liabilities

     1         —           1         —     

Due to credit institutions **

     37,711         25,487         12,224         48.0   

Other liabilities

     51,003         45,920         5,083         11.1   

Stockholders’ equity ***

     25,126         21,434         3,692         17.2   

Other managed and marketed customer funds

     81,763         70,867         10,896         15.4   

Mutual funds

     67,503         60,256         7,247         12.0   

Pension funds

     —           —           —           —     

Managed portfolios

     14,261         10,611         3,650         34.4   

Managed and marketed customer funds

     265,891         231,615         34,275         14.8   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     14.37         13.31         1.06 p.     

Efficiency ratio (with amortisations)

     41.9         41.6         0.3 p.     

NPL ratio

     4.49         5.06         (0.57 p.  

NPL coverage

     83.9         86.1         (2.2 p.  

Number of employees

     85,279         84,325         954        1.1   

Number of branches

     5,725         5,726         (1     (0.0

 

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Latin America

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     3,346        3,496        3,484        3,553        3,622   

Net fees

     1,048        1,100        1,176        1,241        1,191   

Gains (losses) on financial transactions

     126        115        257        40        189   

Other operating income *

     (2     42        21        23        (2

Gross income

     4,517        4,753        4,938        4,857        5,000   

Operating expenses

     (1,879     (1,952     (2,073     (2,113     (2,097

General administrative expenses

     (1,679     (1,768     (1,864     (1,916     (1,890

Personnel

     (933     (991     (1,032     (1,055     (1,061

Other general administrative expenses

     (746     (777     (832     (861     (829

Depreciation and amortisation

     (200     (184     (210     (197     (207

Net operating income

     2,638        2,802        2,864        2,745        2,902   

Net loan-loss provisions

     (1,239     (1,281     (1,340     (1,259     (1,210

Other income

     (161     (179     (231     (268     (203

Profit before taxes

     1,238        1,341        1,293        1,218        1,489   

Tax on profit

     (328     (326     (304     (193     (430

Profit from continuing operations

     910        1,015        990        1,025        1,059   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     910        1,015        990        1,025        1,059   

Minority interests

     199        215        204        172        145   

Attributable profit to the Group

     712        800        786        853        914   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     129,743         136,325         140,656         144,714         152,014   

Trading portfolio (w/o loans)

     27,301         33,960         37,417         35,886         35,970   

Available-for-sale financial assets

     26,698         25,052         22,724         31,216         31,065   

Due from credit institutions **

     22,655         22,442         31,225         23,899         27,890   

Intangible assets and property and equipment

     3,848         3,852         3,890         3,967         4,175   

Other assets

     43,344         44,619         45,020         42,505         46,855   

Total assets/liabilities & shareholders’ equity

     253,589         266,251         280,932         282,187         297,969   

Customer deposits **

     126,239         127,903         137,480         137,726         142,779   

Marketable debt securities **

     27,848         31,792         32,935         31,920         34,578   

Subordinated debt **

     6,661         6,760         6,574         6,467         6,771   

Insurance liabilities

     —           —           —           —           1   

Due to credit institutions **

     25,487         30,227         29,652         35,263         37,711   

Other liabilities

     45,920         47,713         51,928         45,831         51,003   

Stockholders’ equity ***

     21,434         21,855         22,362         24,980         25,126   

Other managed and marketed customer funds

     70,867         76,454         80,196         79,294         81,763   

Mutual funds

     60,256         65,315         67,981         66,657         67,503   

Pension funds

     —           —           —           —           —     

Managed portfolios

     10,611         11,140         12,215         12,637         14,261   

Managed and marketed customer funds

     231,615         242,910         257,185         255,407         265,891   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information               

NPL ratio

     5.06         5.03         4.98         4.65         4.49   

NPL coverage

     86.1         86.3         83.5         84.7         83.9   

Cost of credit

     4.24         3.95         3.77         3.59         3.42   

 

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LOGO

 

Latin America

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     3,622        3,452        170        4.9   

Net fees

     1,191        1,089        101        9.3   

Gains (losses) on financial transactions

     189        135        54        39.7   

Other operating income *

     (2     (3     2        (52.0

Gross income

     5,000        4,673        326        7.0   

Operating expenses

     (2,097     (1,951     (146     7.5   

General administrative expenses

     (1,890     (1,743     (147     8.4   

Personnel

     (1,061     (971     (90     9.3   

Other general administrative expenses

     (829     (773     (57     7.3   

Depreciation and amortisation

     (207     (207     0        (0.1

Net operating income

     2,902        2,722        180        6.6   

Net loan-loss provisions

     (1,210     (1,271     61        (4.8

Other income

     (203     (163     (40     24.7   

Profit before taxes

     1,489        1,289        200        15.6   

Tax on profit

     (430     (340     (90     26.5   

Profit from continuing operations

     1,059        949        110        11.6   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     1,059        949        110        11.6   

Minority interests

     145        207        (62     (29.8

Attributable profit to the Group

     914        742        172        23.2   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount      %  

Balance sheet

           

Customer loans **

     152,014         130,297         21,717         16.7   

Trading portfolio (w/o loans)

     35,970         28,138         7,833         27.8   

Available-for-sale financial assets

     31,065         25,391         5,674         22.3   

Due from credit institutions **

     27,890         23,387         4,503         19.3   

Intangible assets and property and equipment

     4,175         3,688         487         13.2   

Other assets

     46,855         42,261         4,594         10.9   

Total assets/liabilities & shareholders’ equity

     297,969         253,162         44,807         17.7   

Customer deposits **

     142,779         127,117         15,661         12.3   

Marketable debt securities **

     34,578         26,682         7,896         29.6   

Subordinated debt **

     6,771         6,413         358         5.6   

Insurance liabilities

     1         —           1         —     

Due to credit institutions **

     37,711         25,355         12,356         48.7   

Other liabilities

     51,003         45,795         5,208         11.4   

Stockholders’ equity ***

     25,126         21,799         3,327         15.3   

Other managed and marketed customer funds

     81,763         70,061         11,702         16.7   

Mutual funds

     67,503         57,900         9,603         16.6   

Pension funds

     —           —           —           —     

Managed portfolios

     14,261         12,161         2,100         17.3   

Managed and marketed customer funds

     265,891         230,273         35,618         15.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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LOGO

 

Latin America

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     3,452        3,482        3,421        3,602        3,622   

Net fees

     1,089        1,107        1,166        1,257        1,191   

Gains (losses) on financial transactions

     135        130        261        45        189   

Other operating income *

     (3     40        19        22        (2

Gross income

     4,673        4,760        4,867        4,926        5,000   

Operating expenses

     (1,951     (1,964     (2,055     (2,143     (2,097

General administrative expenses

     (1,743     (1,780     (1,848     (1,944     (1,890

Personnel

     (971     (1,001     (1,027     (1,073     (1,061

Other general administrative expenses

     (773     (779     (821     (871     (829

Depreciation and amortisation

     (207     (183     (206     (199     (207

Net operating income

     2,722        2,796        2,812        2,783        2,902   

Net loan-loss provisions

     (1,271     (1,261     (1,303     (1,267     (1,210

Other income

     (163     (173     (215     (266     (203

Profit before taxes

     1,289        1,362        1,295        1,251        1,489   

Tax on profit

     (340     (329     (303     (196     (430

Profit from continuing operations

     949        1,033        992        1,054        1,059   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     949        1,033        992        1,054        1,059   

Minority interests

     207        217        202        180        145   

Attributable profit to the Group

     742        816        789        875        914   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     130,297         133,554         137,929         145,057         152,014   

Trading portfolio (w/o loans)

     28,138         33,480         36,637         36,111         35,970   

Available-for-sale financial assets

     25,391         23,086         21,421         30,107         31,065   

Due from credit institutions **

     23,387         22,431         30,614         24,301         27,890   

Intangible assets and property and equipment

     3,688         3,584         3,670         3,873         4,175   

Other assets

     42,261         41,909         42,743         41,649         46,855   

Total assets/liabilities & shareholders’ equity

     253,162         258,043         273,013         281,098         297,969   

Customer deposits **

     127,117         125,182         134,756         138,378         142,779   

Marketable debt securities **

     26,682         29,703         31,052         31,077         34,578   

Subordinated debt **

     6,413         6,263         6,227         6,306         6,771   

Insurance liabilities

     —           —           —           —           1   

Due to credit institutions **

     25,355         29,362         28,630         34,557         37,711   

Other liabilities

     45,795         45,930         50,337         45,738         51,003   

Stockholders’ equity ***

     21,799         21,604         22,011         25,043         25,126   

Other managed and marketed customer funds

     70,061         73,324         77,026         78,312         81,763   

Mutual funds

     57,900         60,729         63,786         64,787         67,503   

Pension funds

     —           —           —           —           —     

Managed portfolios

     12,161         12,596         13,240         13,525         14,261   

Managed and marketed customer funds

     230,273         234,472         249,061         254,073         265,891   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Latin America. Results

EUR million

 

     Gross income      Net operating income     Attributable profit to the Group  
     1Q 15      1Q 14      Var. (%)      1Q 15     1Q 14     Var. (%)     1Q 15     1Q 14     Var. (%)  

Brazil

     3,046         2,851         6.8         1,870        1,719        8.8        516        364        41.8   

Mexico

     833         713         16.9         484        407        19.0        167        138        21.3   

Chile

     554         533         4.0         320        332        (3.6     109        123        (11.2

Argentina

     372         263         41.2         158        128        23.8        80        56        44.3   

Uruguay

     77         64         19.2         33        23        44.2        18        13        33.3   

Peru

     17         11         54.8         12        7        63.2        7        5        52.6   

Rest

     17         11         63.6         (13     (12     8.1        (9     (10     (10.1

Subtotal

     4,916         4,446         10.6         2,865        2,603        10.0        888        688        29.1   

Santander Private Banking

     84         71         18.7         38        35        9.7        26        24        10.5   

Total

     5,000         4,517         10.7         2,902        2,638        10.0        914        712        28.5   

 

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LOGO

 

Latin America. Results

Constant EUR million

 

     Gross income     Net operating income     Attributable profit to the Group  
     1Q 15      1Q 14      Var. (%)     1Q 15     1Q 14     Var. (%)     1Q 15     1Q 14     Var. (%)  

Brazil

     3,046         2,873         6.0        1,870        1,732        8.0        516        366        40.8   

Mexico

     833         769         8.4        484        438        10.4        167        149        12.5   

Chile

     554         573         (3.3     320        357        (10.3     109        132        (17.4

Argentina

     372         279         33.4        158        136        16.9        80        59        36.3   

Uruguay

     77         69         10.3        33        25        33.5        18        14        23.4   

Peru

     17         12         38.4        12        8        45.9        7        5        36.4   

Rest

     17         13         37.6        (13     (15     (11.0     (9     (12     (25.3

Subtotal

     4,916         4,587         7.2        2,865        2,680        6.9        888        713        24.5   

Santander Private Banking

     84         86         (2.5     38        42        (9.9     26        29        (9.2

Total

     5,000         4,673         7.0        2,902        2,722        6.6        914        742        23.2   

 

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Brazil

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,289        2,199        90        4.1   

Net fees

     708        629        79        12.5   

Gains (losses) on financial transactions

     28        17        11        69.4   

Other operating income *

     21        7        14        212.9   

Gross income

     3,046        2,851        194        6.8   

Operating expenses

     (1,176     (1,133     (43     3.8   

General administrative expenses

     (1,055     (1,006     (49     4.9   

Personnel

     (581     (550     (31     5.7   

Other general administrative expenses

     (474     (456     (18     3.9   

Depreciation and amortisation

     (120     (127     6        (5.1

Net operating income

     1,870        1,719        151        8.8   

Net loan-loss provisions

     (826     (905     78        (8.7

Other income

     (209     (143     (66     46.6   

Profit before taxes

     835        671        163        24.3   

Tax on profit

     (264     (202     (62     30.6   

Profit from continuing operations

     571        469        101        21.6   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     571        469        101        21.6   

Minority interests

     55        106        (51     (47.9

Attributable profit to the Group

     516        364        152        41.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     72,492         68,518         3,973        5.8   

Trading portfolio (w/o loans)

     14,720         11,314         3,406        30.1   

Available-for-sale financial assets

     23,071         19,790         3,280        16.6   

Due from credit institutions **

     11,351         9,048         2,303        25.5   

Intangible assets and property and equipment

     2,683         2,797         (114     (4.1

Other assets

     29,622         29,629         (7     (0.0

Total assets/liabilities & shareholders’ equity

     153,938         141,097         12,841        9.1   

Customer deposits **

     65,221         65,934         (713     (1.1

Marketable debt securities **

     22,597         19,898         2,699        13.6   

Subordinated debt **

     4,471         4,585         (114     (2.5

Insurance liabilities

     1         —           1        —     

Due to credit institutions **

     21,014         13,824         7,190        52.0   

Other liabilities

     28,360         25,927         2,433        9.4   

Stockholders’ equity ***

     12,274         10,928         1,346        12.3   

Other managed and marketed customer funds

     47,664         45,749         1,916        4.2   

Mutual funds

     44,589         42,602         1,988        4.7   

Pension funds

     —           —           —          —     

Managed portfolios

     3,075         3,147         (72     (2.3

Managed and marketed customer funds

     139,953         136,165         3,788        2.8   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     15.78         13.00         2.78 p.     

Efficiency ratio (with amortisations)

     38.6         39.7         (1.1 p.  

NPL ratio

     4.90         5.74         (0.84 p.  

NPL coverage

     95.2         95.2         —       

Number of employees

     46,505         48,312         (1,807     (3.7

Number of branches

     3,391         3,489         (98     (2.8

 

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Brazil

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     2,199        2,295        2,277        2,188        2,289   

Net fees

     629        685        741        781        708   

Gains (losses) on financial transactions

     17        (37     147        (31     28   

Other operating income *

     7        44        26        40        21   

Gross income

     2,851        2,986        3,192        2,978        3,046   

Operating expenses

     (1,133     (1,196     (1,291     (1,296     (1,176

General administrative expenses

     (1,006     (1,074     (1,154     (1,174     (1,055

Personnel

     (550     (591     (621     (625     (581

Other general administrative expenses

     (456     (483     (533     (549     (474

Depreciation and amortisation

     (127     (122     (137     (123     (120

Net operating income

     1,719        1,791        1,900        1,682        1,870   

Net loan-loss provisions

     (905     (933     (958     (887     (826

Other income

     (143     (166     (253     (244     (209

Profit before taxes

     671        693        689        551        835   

Tax on profit

     (202     (188     (170     (118     (264

Profit from continuing operations

     469        504        520        433        571   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     469        504        520        433        571   

Minority interests

     106        110        111        42        55   

Attributable profit to the Group

     364        395        409        391        516   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     68,518         71,475         72,918         74,373         72,492   

Trading portfolio (w/o loans)

     11,314         16,954         18,130         18,256         14,720   

Available-for-sale financial assets

     19,790         18,352         15,290         22,939         23,071   

Due from credit institutions **

     9,048         10,129         14,982         10,276         11,351   

Intangible assets and property and equipment

     2,797         2,796         2,742         2,640         2,683   

Other assets

     29,629         31,608         30,763         27,803         29,622   

Total assets/liabilities & shareholders’ equity

     141,097         151,315         154,824         156,287         153,938   

Customer deposits **

     65,934         68,450         70,892         68,539         65,221   

Marketable debt securities **

     19,898         21,772         22,999         21,903         22,597   

Subordinated debt **

     4,585         4,821         4,372         4,368         4,471   

Insurance liabilities

     —           —           —           —           1   

Due to credit institutions **

     13,824         16,122         16,651         22,826         21,014   

Other liabilities

     25,927         28,792         28,645         25,548         28,360   

Stockholders’ equity ***

     10,928         11,358         11,266         13,104         12,274   

Other managed and marketed customer funds

     45,749         49,593         50,864         49,806         47,664   

Mutual funds

     42,602         46,394         47,513         46,559         44,589   

Pension funds

     —           —           —           —           —     

Managed portfolios

     3,147         3,199         3,351         3,248         3,075   

Managed and marketed customer funds

     136,165         144,636         149,127         144,616         139,953   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Other information               

NPL ratio

     5.74         5.78         5.64         5.05         4.90   

NPL coverage

     95.2         94.8         91.4         95.4         95.2   

Cost of credit

     5.82         5.38         5.14         4.91         4.63   

 

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Brazil

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,289        2,216        74        3.3   

Net fees

     708        634        74        11.7   

Gains (losses) on financial transactions

     28        17        11        68.2   

Other operating income *

     21        7        14        210.6   

Gross income

     3,046        2,873        173        6.0   

Operating expenses

     (1,176     (1,141     (34     3.0   

General administrative expenses

     (1,055     (1,013     (42     4.1   

Personnel

     (581     (554     (27     4.9   

Other general administrative expenses

     (474     (460     (15     3.2   

Depreciation and amortisation

     (120     (128     7        (5.8

Net operating income

     1,870        1,732        138        8.0   

Net loan-loss provisions

     (826     (911     85        (9.3

Other income

     (209     (144     (65     45.5   

Profit before taxes

     835        676        158        23.4   

Tax on profit

     (264     (204     (60     29.6   

Profit from continuing operations

     571        473        98        20.7   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     571        473        98        20.7   

Minority interests

     55        106        (51     (48.3

Attributable profit to the Group

     516        366        149        40.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount      %  

Balance sheet

           

Customer loans **

     72,492         61,302         11,190         18.3   

Trading portfolio (w/o loans)

     14,720         10,122         4,598         45.4   

Available-for-sale financial assets

     23,071         17,706         5,365         30.3   

Due from credit institutions **

     11,351         8,095         3,256         40.2   

Intangible assets and property and equipment

     2,683         2,503         180         7.2   

Other assets

     29,622         26,508         3,114         11.7   

Total assets/liabilities & shareholders’ equity

     153,938         126,236         27,703         21.9   

Customer deposits **

     65,221         58,989         6,231         10.6   

Marketable debt securities **

     22,597         17,802         4,795         26.9   

Subordinated debt **

     4,471         4,102         369         9.0   

Insurance liabilities

     1         —           1         —     

Due to credit institutions **

     21,014         12,368         8,646         69.9   

Other liabilities

     28,360         23,197         5,163         22.3   

Stockholders’ equity ***

     12,274         9,777         2,497         25.5   

Other managed and marketed customer funds

     47,664         40,930         6,734         16.5   

Mutual funds

     44,589         38,115         6,475         17.0   

Pension funds

     —           —           —           —     

Managed portfolios

     3,075         2,815         260         9.2   

Managed and marketed customer funds

     139,953         121,824         18,130         14.9   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Brazil

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     2,216        2,182        2,129        2,162        2,289   

Net fees

     634        652        695        770        708   

Gains (losses) on financial transactions

     17        (36     142        (30     28   

Other operating income *

     7        43        24        40        21   

Gross income

     2,873        2,840        2,991        2,942        3,046   

Operating expenses

     (1,141     (1,137     (1,211     (1,279     (1,176

General administrative expenses

     (1,013     (1,022     (1,082     (1,157     (1,055

Personnel

     (554     (562     (582     (617     (581

Other general administrative expenses

     (460     (459     (500     (541     (474

Depreciation and amortisation

     (128     (116     (129     (121     (120

Net operating income

     1,732        1,703        1,780        1,663        1,870   

Net loan-loss provisions

     (911     (887     (896     (876     (826

Other income

     (144     (158     (239     (240     (209

Profit before taxes

     676        658        645        546        835   

Tax on profit

     (204     (178     (158     (118     (264

Profit from continuing operations

     473        480        487        429        571   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     473        480        487        429        571   

Minority interests

     106        104        104        43        55   

Attributable profit to the Group

     366        376        383        386        516   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     61,302         61,342         64,288         68,521         72,492   

Trading portfolio (w/o loans)

     10,122         14,551         15,984         16,819         14,720   

Available-for-sale financial assets

     17,706         15,750         13,480         21,134         23,071   

Due from credit institutions **

     8,095         8,693         13,209         9,467         11,351   

Intangible assets and property and equipment

     2,503         2,400         2,418         2,432         2,683   

Other assets

     26,508         27,127         27,122         25,615         29,622   

Total assets/liabilities & shareholders’ equity

     126,236         129,863         136,502         143,988         153,938   

Customer deposits **

     58,989         58,746         62,503         63,145         65,221   

Marketable debt securities **

     17,802         18,686         20,277         20,179         22,597   

Subordinated debt **

     4,102         4,137         3,854         4,024         4,471   

Insurance liabilities

     —           —           —           —           1   

Due to credit institutions **

     12,368         13,836         14,680         21,029         21,014   

Other liabilities

     23,197         24,710         25,255         23,537         28,360   

Stockholders’ equity ***

     9,777         9,748         9,932         12,072         12,274   

Other managed and marketed customer funds

     40,930         42,562         44,845         45,887         47,664   

Mutual funds

     38,115         39,817         41,890         42,895         44,589   

Pension funds

     —           —           —           —           —     

Managed portfolios

     2,815         2,745         2,955         2,992         3,075   

Managed and marketed customer funds

     121,824         124,131         131,479         133,235         139,953   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Brazil

R$ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     7,360        7,124        236        3.3   

Net fees

     2,275        2,037        238        11.7   

Gains (losses) on financial transactions

     90        53        36        68.2   

Other operating income *

     67        21        45        210.6   

Gross income

     9,792        9,236        556        6.0   

Operating expenses

     (3,779     (3,669     (111     3.0   

General administrative expenses

     (3,392     (3,258     (134     4.1   

Personnel

     (1,868     (1,780     (88     4.9   

Other general administrative expenses

     (1,525     (1,478     (47     3.2   

Depreciation and amortisation

     (387     (411     24        (5.8

Net operating income

     6,012        5,567        445        8.0   

Net loan-loss provisions

     (2,657     (2,930     274        (9.3

Other income

     (672     (462     (210     45.5   

Profit before taxes

     2,683        2,175        509        23.4   

Tax on profit

     (849     (655     (194     29.6   

Profit from continuing operations

     1,834        1,520        315        20.7   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     1,834        1,520        315        20.7   

Minority interests

     177        342        (165     (48.3

Attributable profit to the Group

     1,657        1,178        480        40.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount      %  

Balance sheet

           

Customer loans **

     253,417         214,298         39,119         18.3   

Trading portfolio (w/o loans)

     51,459         35,386         16,072         45.4   

Available-for-sale financial assets

     80,650         61,896         18,754         30.3   

Due from credit institutions **

     39,680         28,299         11,382         40.2   

Intangible assets and property and equipment

     9,380         8,749         631         7.2   

Other assets

     103,552         92,667         10,885         11.7   

Total assets/liabilities & shareholders’ equity

     538,138         441,295         96,843         21.9   

Customer deposits **

     227,998         206,215         21,783         10.6   

Marketable debt securities **

     78,994         62,233         16,761         26.9   

Subordinated debt **

     15,630         14,339         1,291         9.0   

Insurance liabilities

     3         —           3         —     

Due to credit institutions **

     73,462         43,237         30,225         69.9   

Other liabilities

     99,141         81,091         18,050         22.3   

Stockholders’ equity ***

     42,908         34,180         8,728         25.5   

Other managed and marketed customer funds

     166,625         143,083         23,542         16.5   

Mutual funds

     155,875         133,241         22,634         17.0   

Pension funds

     —           —           —           —     

Managed portfolios

     10,750         9,842         908         9.2   

Managed and marketed customer funds

     489,248         425,871         63,377         14.9   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Brazil

R$ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     7,124        7,015        6,845        6,951        7,360   

Net fees

     2,037        2,096        2,235        2,474        2,275   

Gains (losses) on financial transactions

     53        (117     458        (95     90   

Other operating income *

     21        137        78        128        67   

Gross income

     9,236        9,132        9,617        9,458        9,792   

Operating expenses

     (3,669     (3,657     (3,893     (4,111     (3,779

General administrative expenses

     (3,258     (3,285     (3,479     (3,721     (3,392

Personnel

     (1,780     (1,808     (1,870     (1,982     (1,868

Other general administrative expenses

     (1,478     (1,477     (1,608     (1,738     (1,525

Depreciation and amortisation

     (411     (371     (414     (390     (387

Net operating income

     5,567        5,475        5,724        5,347        6,012   

Net loan-loss provisions

     (2,930     (2,850     (2,882     (2,818     (2,657

Other income

     (462     (508     (770     (772     (672

Profit before taxes

     2,175        2,117        2,072        1,757        2,683   

Tax on profit

     (655     (573     (508     (379     (849

Profit from continuing operations

     1,520        1,544        1,564        1,378        1,834   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     1,520        1,544        1,564        1,378        1,834   

Minority interests

     342        336        333        137        177   

Attributable profit to the Group

     1,178        1,208        1,231        1,241        1,657   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     214,298         214,440         224,739         239,534         253,417   

Trading portfolio (w/o loans)

     35,386         50,867         55,877         58,797         51,459   

Available-for-sale financial assets

     61,896         55,060         47,125         73,879         80,650   

Due from credit institutions **

     28,299         30,390         46,175         33,096         39,680   

Intangible assets and property and equipment

     8,749         8,389         8,452         8,501         9,380   

Other assets

     92,667         94,830         94,815         89,545         103,552   

Total assets/liabilities & shareholders’ equity

     441,295         453,975         477,183         503,353         538,138   

Customer deposits **

     206,215         205,364         218,497         220,744         227,998   

Marketable debt securities **

     62,233         65,322         70,886         70,543         78,994   

Subordinated debt **

     14,339         14,463         13,473         14,067         15,630   

Insurance liabilities

     —           —           —           —           3   

Due to credit institutions **

     43,237         48,368         51,319         73,515         73,462   

Other liabilities

     81,091         86,382         88,286         82,281         99,141   

Stockholders’ equity ***

     34,180         34,076         34,722         42,203         42,908   

Other managed and marketed customer funds

     143,083         148,788         156,768         160,410         166,625   

Mutual funds

     133,241         139,191         146,439         149,951         155,875   

Pension funds

     —           —           —           —           —     

Managed portfolios

     9,842         9,597         10,329         10,459         10,750   

Managed and marketed customer funds

     425,871         433,937         459,623         465,765         489,248   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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LOGO

 

Mexico

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     610        509        101        19.8   

Net fees

     195        190        5        2.6   

Gains (losses) on financial transactions

     44        27        17        63.8   

Other operating income *

     (15     (12     (2     20.2   

Gross income

     833        713        120        16.9   

Operating expenses

     (349     (307     (43     14.0   

General administrative expenses

     (309     (273     (36     13.2   

Personnel

     (171     (142     (29     20.3   

Other general administrative expenses

     (139     (131     (7     5.6   

Depreciation and amortisation

     (40     (33     (7     20.5   

Net operating income

     484        407        77        19.0   

Net loan-loss provisions

     (211     (179     (32     18.0   

Other income

     8        (2     9        —     

Profit before taxes

     281        226        54        24.0   

Tax on profit

     (65     (48     (17     35.1   

Profit from continuing operations

     215        178        37        21.0   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     215        178        37        21.0   

Minority interests

     48        40        8        20.1   

Attributable profit to the Group

     167        138        29        21.3   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount      %  

Balance sheet

           

Customer loans **

     29,112         22,381         6,731         30.1   

Trading portfolio (w/o loans)

     16,677         11,293         5,384         47.7   

Available-for-sale financial assets

     4,065         3,475         590         17.0   

Due from credit institutions **

     8,447         8,347         99         1.2   

Intangible assets and property and equipment

     493         395         98         24.8   

Other assets

     6,323         5,637         687         12.2   

Total assets/liabilities & shareholders’ equity

     65,118         51,529         13,589         26.4   

Customer deposits **

     30,965         25,592         5,373         21.0   

Marketable debt securities **

     4,492         2,496         1,996         80.0   

Subordinated debt **

     1,202         946         256         27.1   

Insurance liabilities

     —           —           —           —     

Due to credit institutions **

     9,974         5,922         4,051         68.4   

Other liabilities

     13,608         12,010         1,598         13.3   

Stockholders’ equity ***

     4,877         4,563         314         6.9   

Other managed and marketed customer funds

     13,222         11,016         2,206         20.0   

Mutual funds

     13,222         11,016         2,206         20.0   

Pension funds

     —           —           —           —     

Managed portfolios

     —           —           —           —     

Managed and marketed customer funds

     49,881         40,049         9,832         24.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

Ratios (%) and other data

          

ROE

     13.90         12.55         1.35 p.     

Efficiency ratio (with amortisations)

     41.9         43.0         (1.0 p.  

NPL ratio

     3.71         3.62         0.09 p.     

NPL coverage

     88.4         98.6         (10.2 p.  

Number of employees

     16,944         14,837         2,107        14.2   

Number of branches

     1,350         1,279         71        5.6   

 

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LOGO

 

Mexico

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     509        529        561        584        610   

Net fees

     190        191        192        198        195   

Gains (losses) on financial transactions

     27        62        53        23        44   

Other operating income *

     (12     (7     (15     (10     (15

Gross income

     713        775        791        793        833   

Operating expenses

     (307     (312     (319     (322     (349

General administrative expenses

     (273     (281     (286     (288     (309

Personnel

     (142     (148     (156     (162     (171

Other general administrative expenses

     (131     (133     (130     (127     (139

Depreciation and amortisation

     (33     (31     (33     (34     (40

Net operating income

     407        463        471        471        484   

Net loan-loss provisions

     (179     (191     (210     (177     (211

Other income

     (2     (2     6        (1     8   

Profit before taxes

     226        271        267        293        281   

Tax on profit

     (48     (56     (50     (52     (65

Profit from continuing operations

     178        214        217        242        215   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     178        214        217        242        215   

Minority interests

     40        46        49        56        48   

Attributable profit to the Group

     138        169        167        186        167   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     22,381         24,516         26,162         25,873         29,112   

Trading portfolio (w/o loans)

     11,293         11,603         12,469         10,185         16,677   

Available-for-sale financial assets

     3,475         3,944         4,097         4,624         4,065   

Due from credit institutions **

     8,347         6,975         9,606         7,058         8,447   

Intangible assets and property and equipment

     395         397         392         440         493   

Other assets

     5,637         5,494         5,463         5,545         6,323   

Total assets/liabilities & shareholders’ equity

     51,529         52,928         58,189         53,726         65,118   

Customer deposits **

     25,592         24,803         28,691         28,627         30,965   

Marketable debt securities **

     2,496         3,818         3,791         3,266         4,492   

Subordinated debt **

     946         971         1,027         1,088         1,202   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     5,922         7,840         6,576         6,152         9,974   

Other liabilities

     12,010         10,799         13,302         9,796         13,608   

Stockholders’ equity ***

     4,563         4,696         4,802         4,797         4,877   

Other managed and marketed customer funds

     11,016         11,724         12,406         11,523         13,222   

Mutual funds

     11,016         11,724         12,406         11,523         13,222   

Pension funds

     —           —           —           —           —     

Managed portfolios

     —           —           —           —           —     

Managed and marketed customer funds

     40,049         41,316         45,915         44,504         49,881   
(**).-   Including all on-balance sheet balances for this item               
(***).- Capital + reserves + profit + valuation adjustments               
Other information               

NPL ratio

     3.62         3.52         3.74         3.84         3.71   

NPL coverage

     98.6         96.6         90.1         86.1         88.4   

Cost of credit

     3.59         3.58         3.26         2.98         2.92   

 

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Mexico

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     610        549        61        11.1   

Net fees

     195        204        (10     (4.8

Gains (losses) on financial transactions

     44        29        15        52.0   

Other operating income *

     (15     (13     (2     11.5   

Gross income

     833        769        65        8.4   

Operating expenses

     (349     (330     (19     5.8   

General administrative expenses

     (309     (295     (15     5.0   

Personnel

     (171     (153     (18     11.6   

Other general administrative expenses

     (139     (142     3        (2.0

Depreciation and amortisation

     (40     (36     (4     11.8   

Net operating income

     484        438        46        10.4   

Net loan-loss provisions

     (211     (192     (18     9.5   

Other income

     8        (2     9        —     

Profit before taxes

     281        244        37        15.1   

Tax on profit

     (65     (52     (13     25.3   

Profit from continuing operations

     215        192        24        12.3   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     215        192        24        12.3   

Minority interests

     48        43        5        11.4   

Attributable profit to the Group

     167        149        19        12.5   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     29,112         24,417         4,695        19.2   

Trading portfolio (w/o loans)

     16,677         12,321         4,356        35.4   

Available-for-sale financial assets

     4,065         3,791         274        7.2   

Due from credit institutions **

     8,447         9,107         (660     (7.2

Intangible assets and property and equipment

     493         431         62        14.4   

Other assets

     6,323         6,150         174        2.8   

Total assets/liabilities & shareholders’ equity

     65,118         56,217         8,901        15.8   

Customer deposits **

     30,965         27,920         3,045        10.9   

Marketable debt securities **

     4,492         2,723         1,769        65.0   

Subordinated debt **

     1,202         1,032         170        16.5   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     9,974         6,461         3,512        54.4   

Other liabilities

     13,608         13,103         505        3.9   

Stockholders’ equity ***

     4,877         4,978         (101     (2.0

Other managed and marketed customer funds

     13,222         12,018         1,204        10.0   

Mutual funds

     13,222         12,018         1,204        10.0   

Pension funds

     —           —           —          —     

Managed portfolios

     —           —           —          —     

Managed and marketed customer funds

     49,881         43,693         6,188        14.2   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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LOGO

 

Mexico

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     549        561        579        601        610   

Net fees

     204        202        198        203        195   

Gains (losses) on financial transactions

     29        66        55        23        44   

Other operating income *

     (13     (7     (16     (11     (15

Gross income

     769        822        817        816        833   

Operating expenses

     (330     (331     (330     (332     (349

General administrative expenses

     (295     (298     (295     (297     (309

Personnel

     (153     (156     (161     (166     (171

Other general administrative expenses

     (142     (141     (134     (130     (139

Depreciation and amortisation

     (36     (33     (34     (35     (40

Net operating income

     438        491        487        485        484   

Net loan-loss provisions

     (192     (202     (217     (182     (211

Other income

     (2     (2     6        (1     8   

Profit before taxes

     244        287        276        302        281   

Tax on profit

     (52     (60     (52     (53     (65

Profit from continuing operations

     192        227        224        249        215   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     192        227        224        249        215   

Minority interests

     43        48        51        58        48   

Attributable profit to the Group

     149        179        173        192        167   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     24,417         26,298         26,931         27,997         29,112   

Trading portfolio (w/o loans)

     12,321         12,446         12,836         11,021         16,677   

Available-for-sale financial assets

     3,791         4,231         4,218         5,004         4,065   

Due from credit institutions **

     9,107         7,482         9,888         7,637         8,447   

Intangible assets and property and equipment

     431         425         403         476         493   

Other assets

     6,150         5,893         5,624         6,000         6,323   

Total assets/liabilities & shareholders’ equity

     56,217         56,775         59,900         58,136         65,118   

Customer deposits **

     27,920         26,606         29,534         30,977         30,965   

Marketable debt securities **

     2,723         4,096         3,902         3,534         4,492   

Subordinated debt **

     1,032         1,041         1,057         1,178         1,202   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     6,461         8,410         6,769         6,657         9,974   

Other liabilities

     13,103         11,584         13,693         10,600         13,608   

Stockholders’ equity ***

     4,978         5,038         4,943         5,191         4,877   

Other managed and marketed customer funds

     12,018         12,576         12,770         12,469         13,222   

Mutual funds

     12,018         12,576         12,770         12,469         13,222   

Pension funds

     —           —           —           —           —     

Managed portfolios

     —           —           —           —           —     

Managed and marketed customer funds

     43,693         44,319         47,264         48,157         49,881   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

65


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LOGO

 

Mexico

Million pesos

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     10,258        9,230        1,028        11.1   

Net fees

     3,273        3,438        (165     (4.8

Gains (losses) on financial transactions

     736        484        252        52.0   

Other operating income *

     (249     (223     (26     11.5   

Gross income

     14,017        12,928        1,089        8.4   

Operating expenses

     (5,878     (5,557     (321     5.8   

General administrative expenses

     (5,206     (4,955     (250     5.0   

Personnel

     (2,872     (2,573     (299     11.6   

Other general administrative expenses

     (2,334     (2,382     49        (2.0

Depreciation and amortisation

     (672     (601     (71     11.8   

Net operating income

     8,139        7,371        768        10.4   

Net loan-loss provisions

     (3,545     (3,237     (308     9.5   

Other income

     130        (28     158        —     

Profit before taxes

     4,724        4,106        618        15.1   

Tax on profit

     (1,100     (878     (222     25.3   

Profit from continuing operations

     3,624        3,228        396        12.3   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     3,624        3,228        396        12.3   

Minority interests

     807        724        83        11.4   

Attributable profit to the Group

     2,817        2,504        313        12.5   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     480,702         403,181         77,521        19.2   

Trading portfolio (w/o loans)

     275,379         203,446         71,932        35.4   

Available-for-sale financial assets

     67,130         62,606         4,525        7.2   

Due from credit institutions **

     139,476         150,376         (10,900     (7.2

Intangible assets and property and equipment

     8,147         7,120         1,028        14.4   

Other assets

     104,415         101,544         2,871        2.8   

Total assets/liabilities & shareholders’ equity

     1,075,250         928,273         146,977        15.8   

Customer deposits **

     511,307         461,025         50,282        10.9   

Marketable debt securities **

     74,174         44,957         29,217        65.0   

Subordinated debt **

     19,849         17,043         2,806        16.5   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     164,689         106,691         57,998        54.4   

Other liabilities

     224,700         216,355         8,345        3.9   

Stockholders’ equity ***

     80,531         82,202         (1,670     (2.0

Other managed and marketed customer funds

     218,327         198,447         19,879        10.0   

Mutual funds

     218,327         198,447         19,879        10.0   

Pension funds

     —           —           —          —     

Managed portfolios

     —           —           —          —     

Managed and marketed customer funds

     823,657         721,473         102,184        14.2   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

66


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Mexico

Million pesos

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     9,230        9,428        9,745        10,111        10,258   

Net fees

     3,438        3,404        3,329        3,418        3,273   

Gains (losses) on financial transactions

     484        1,113        925        383        736   

Other operating income *

     (223     (125     (261     (180     (249

Gross income

     12,928        13,821        13,738        13,732        14,017   

Operating expenses

     (5,557     (5,560     (5,545     (5,579     (5,878

General administrative expenses

     (4,955     (5,006     (4,969     (4,990     (5,206

Personnel

     (2,573     (2,630     (2,713     (2,797     (2,872

Other general administrative expenses

     (2,382     (2,376     (2,255     (2,193     (2,334

Depreciation and amortisation

     (601     (553     (576     (589     (672

Net operating income

     7,371        8,261        8,193        8,153        8,139   

Net loan-loss provisions

     (3,237     (3,401     (3,654     (3,058     (3,545

Other income

     (28     (34     106        (13     130   

Profit before taxes

     4,106        4,827        4,644        5,083        4,724   

Tax on profit

     (878     (1,002     (874     (891     (1,100

Profit from continuing operations

     3,228        3,825        3,770        4,192        3,624   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     3,228        3,825        3,770        4,192        3,624   

Minority interests

     724        813        860        968        807   

Attributable profit to the Group

     2,504        3,012        2,910        3,225        2,817   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     403,181         434,237         444,689         462,295         480,702   

Trading portfolio (w/o loans)

     203,446         205,512         211,949         181,988         275,379   

Available-for-sale financial assets

     62,606         69,858         69,645         82,629         67,130   

Due from credit institutions **

     150,376         123,543         163,276         126,112         139,476   

Intangible assets and property and equipment

     7,120         7,023         6,663         7,864         8,147   

Other assets

     101,544         97,312         92,864         99,082         104,415   

Total assets/liabilities & shareholders’ equity

     928,273         937,484         989,085         959,970         1,075,250   

Customer deposits **

     461,025         439,325         487,683         511,501         511,307   

Marketable debt securities **

     44,957         67,634         64,439         58,350         74,174   

Subordinated debt **

     17,043         17,192         17,456         19,446         19,849   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     106,691         138,872         111,780         109,924         164,689   

Other liabilities

     216,355         191,277         226,100         175,028         224,700   

Stockholders’ equity ***

     82,202         83,185         81,627         85,721         80,531   

Other managed and marketed customer funds

     198,447         207,656         210,870         205,892         218,327   

Mutual funds

     198,447         207,656         210,870         205,892         218,327   

Pension funds

     —           —           —           —           —     

Managed portfolios

     —           —           —           —           —     

Managed and marketed customer funds

     721,473         731,806         780,448         795,189         823,657   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

67


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LOGO

 

Chile

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     398        408        (10     (2.5

Net fees

     87        81        6        6.9   

Gains (losses) on financial transactions

     66        39        27        68.4   

Other operating income *

     4        5        (1     (17.7

Gross income

     554        533        21        4.0   

Operating expenses

     (234     (201     (33     16.4   

General administrative expenses

     (213     (180     (33     18.3   

Personnel

     (129     (108     (21     19.8   

Other general administrative expenses

     (84     (72     (11     15.9   

Depreciation and amortisation

     (21     (21     (0     0.9   

Net operating income

     320        332        (12     (3.6

Net loan-loss provisions

     (132     (116     (16     13.4   

Other income

     6        (7     13        —     

Profit before taxes

     195        209        (14     (6.9

Tax on profit

     (44     (33     (11     33.8   

Profit from continuing operations

     150        176        (26     (14.5

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     150        176        (26     (14.5

Minority interests

     41        53        (12     (22.1

Attributable profit to the Group

     109        123        (14     (11.2

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     34,510         27,993         6,517        23.3   

Trading portfolio (w/o loans)

     2,940         1,764         1,175        66.6   

Available-for-sale financial assets

     2,290         2,454         (164     (6.7

Due from credit institutions **

     4,599         2,922         1,677        57.4   

Intangible assets and property and equipment

     382         313         70        22.3   

Other assets

     3,564         2,562         1,002        39.1   

Total assets/liabilities & shareholders’ equity

     48,285         38,009         10,277        27.0   

Customer deposits **

     26,499         20,436         6,064        29.7   

Marketable debt securities **

     7,404         5,399         2,006        37.1   

Subordinated debt **

     1,070         1,110         (40     (3.6

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     4,404         4,548         (143     (3.1

Other liabilities

     5,712         3,902         1,810        46.4   

Stockholders’ equity ***

     3,196         2,615         581        22.2   

Other managed and marketed customer funds

     7,871         5,864         2,007        34.2   

Mutual funds

     5,793         4,427         1,366        30.9   

Pension funds

     —           —           —          —     

Managed portfolios

     2,078         1,437         641        44.6   

Managed and marketed customer funds

     42,845         32,808         10,036        30.6   
(**).-   Including all on-balance sheet balances for this item           
(***).- Capital + reserves + profit + valuation adjustments           
Ratios (%) and other data           

ROE

     14.15         18.99         (4.84 p.  

Efficiency ratio (with amortisations)

     42.3         37.7         4.5 p.     

NPL ratio

     5.88         5.99         (0.11 p.  

NPL coverage

     52.0         50.7         1.3 p.     

Number of employees

     12,095         12,104         (9     (0.1

Number of branches

     476         485         (9     (1.9

 

68


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LOGO

 

Chile

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     408        447        387        491        398   

Net fees

     81        78        83        86        87   

Gains (losses) on financial transactions

     39        20        30        28        66   

Other operating income *

     5        5        5        3        4   

Gross income

     533        551        505        608        554   

Operating expenses

     (201     (210     (217     (226     (234

General administrative expenses

     (180     (197     (197     (209     (213

Personnel

     (108     (123     (122     (131     (129

Other general administrative expenses

     (72     (74     (75     (78     (84

Depreciation and amortisation

     (21     (13     (20     (18     (21

Net operating income

     332        341        288        382        320   

Net loan-loss provisions

     (116     (118     (131     (156     (132

Other income

     (7     (3     3        (18     6   

Profit before taxes

     209        220        160        209        195   

Tax on profit

     (33     (29     (25     28        (44

Profit from continuing operations

     176        192        136        236        150   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     176        192        136        236        150   

Minority interests

     53        59        43        74        41   

Attributable profit to the Group

     123        132        92        162        109   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     27,993         28,701         29,057         30,550         34,510   

Trading portfolio (w/o loans)

     1,764         2,106         2,723         3,075         2,940   

Available-for-sale financial assets

     2,454         1,796         2,192         2,274         2,290   

Due from credit institutions **

     2,922         2,851         3,630         3,837         4,599   

Intangible assets and property and equipment

     313         281         295         347         382   

Other assets

     2,562         2,091         2,749         2,680         3,564   

Total assets/liabilities & shareholders’ equity

     38,009         37,826         40,647         42,763         48,285   

Customer deposits **

     20,436         19,929         21,294         23,352         26,499   

Marketable debt securities **

     5,399         6,146         6,047         6,650         7,404   

Subordinated debt **

     1,110         948         1,152         985         1,070   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     4,548         4,643         5,129         4,382         4,404   

Other liabilities

     3,902         3,703         4,497         4,437         5,712   

Stockholders’ equity ***

     2,615         2,458         2,527         2,957         3,196   

Other managed and marketed customer funds

     5,864         6,346         6,777         7,256         7,871   

Mutual funds

     4,427         4,850         5,194         5,564         5,793   

Pension funds

     —           —           —           —           —     

Managed portfolios

     1,437         1,496         1,583         1,693         2,078   

Managed and marketed customer funds

     32,808         33,368         35,270         38,242         42,845   
(**).-   Including all on-balance sheet balances for this item               
(***).- Capital + reserves + profit + valuation adjustments               

Other information

              

NPL ratio

     5.99         5.94         5.98         5.97         5.88   

NPL coverage

     50.7         51.7         52.3         52.4         52.0   

Cost of credit

     1.82         1.76         1.71         1.75         1.74   

 

69


Table of Contents

LOGO

 

Chile

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     398        439        (41     (9.3

Net fees

     87        87        (0     (0.5

Gains (losses) on financial transactions

     66        42        24        56.7   

Other operating income *

     4        5        (1     (23.5

Gross income

     554        573        (19     (3.3

Operating expenses

     (234     (216     (18     8.3   

General administrative expenses

     (213     (193     (19     10.0   

Personnel

     (129     (116     (13     11.5   

Other general administrative expenses

     (84     (78     (6     7.9   

Depreciation and amortisation

     (21     (23     1        (6.1

Net operating income

     320        357        (37     (10.3

Net loan-loss provisions

     (132     (125     (7     5.5   

Other income

     6        (7     13        —     

Profit before taxes

     195        225        (30     (13.4

Tax on profit

     (44     (36     (9     24.5   

Profit from continuing operations

     150        189        (39     (20.5

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     150        189        (39     (20.5

Minority interests

     41        57        (16     (27.5

Attributable profit to the Group

     109        132        (23     (17.4

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     34,510         31,591         2,919        9.2   

Trading portfolio (w/o loans)

     2,940         1,991         949        47.6   

Available-for-sale financial assets

     2,290         2,769         (479     (17.3

Due from credit institutions **

     4,599         3,298         1,301        39.5   

Intangible assets and property and equipment

     382         353         29        8.3   

Other assets

     3,564         2,891         673        23.3   

Total assets/liabilities & shareholders’ equity

     48,285         42,894         5,391        12.6   

Customer deposits **

     26,499         23,062         3,437        14.9   

Marketable debt securities **

     7,404         6,093         1,312        21.5   

Subordinated debt **

     1,070         1,253         (183     (14.6

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     4,404         5,132         (728     (14.2

Other liabilities

     5,712         4,403         1,309        29.7   

Stockholders’ equity ***

     3,196         2,951         245        8.3   

Other managed and marketed customer funds

     7,871         6,617         1,254        18.9   

Mutual funds

     5,793         4,996         797        16.0   

Pension funds

     —           —           —          —     

Managed portfolios

     2,078         1,621         457        28.2   

Managed and marketed customer funds

     42,845         37,025         5,820        15.7   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

70


Table of Contents

LOGO

 

Chile

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     439        484        422        523        398   

Net fees

     87        85        90        92        87   

Gains (losses) on financial transactions

     42        21        32        30        66   

Other operating income *

     5        6        6        3        4   

Gross income

     573        596        550        647        554   

Operating expenses

     (216     (227     (236     (241     (234

General administrative expenses

     (193     (213     (214     (222     (213

Personnel

     (116     (133     (133     (139     (129

Other general administrative expenses

     (78     (80     (81     (83     (84

Depreciation and amortisation

     (23     (14     (21     (19     (21

Net operating income

     357        368        314        407        320   

Net loan-loss provisions

     (125     (128     (142     (166     (132

Other income

     (7     (3     3        (19     6   

Profit before taxes

     225        238        175        222        195   

Tax on profit

     (36     (31     (27     30        (44

Profit from continuing operations

     189        207        148        252        150   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     189        207        148        252        150   

Minority interests

     57        64        47        79        41   

Attributable profit to the Group

     132        143        101        173        109   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     31,591         32,021         32,494         33,327         34,510   

Trading portfolio (w/o loans)

     1,991         2,349         3,045         3,355         2,940   

Available-for-sale financial assets

     2,769         2,004         2,452         2,480         2,290   

Due from credit institutions **

     3,298         3,181         4,059         4,186         4,599   

Intangible assets and property and equipment

     353         314         330         379         382   

Other assets

     2,891         2,332         3,074         2,924         3,564   

Total assets/liabilities & shareholders’ equity

     42,894         42,201         45,455         46,650         48,285   

Customer deposits **

     23,062         22,234         23,813         25,475         26,499   

Marketable debt securities **

     6,093         6,857         6,762         7,254         7,404   

Subordinated debt **

     1,253         1,058         1,289         1,074         1,070   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     5,132         5,180         5,736         4,781         4,404   

Other liabilities

     4,403         4,131         5,029         4,841         5,712   

Stockholders’ equity ***

     2,951         2,742         2,826         3,226         3,196   

Other managed and marketed customer funds

     6,617         7,080         7,579         7,916         7,871   

Mutual funds

     4,996         5,411         5,809         6,069         5,793   

Pension funds

     —           —           —           —           —     

Managed portfolios

     1,621         1,669         1,770         1,846         2,078   

Managed and marketed customer funds

     37,025         37,228         39,442         41,719         42,845   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

71


Table of Contents

LOGO

 

Chile

Ch$ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     279,722        308,334        (28,613     (9.3

Net fees

     60,985        61,313        (328     (0.5

Gains (losses) on financial transactions

     46,042        29,382        16,660        56.7   

Other operating income *

     2,611        3,411        (800     (23.5

Gross income

     389,360        402,441        (13,081     (3.3

Operating expenses

     (164,523     (151,869     (12,655     8.3   

General administrative expenses

     (149,578     (135,955     (13,623     10.0   

Personnel

     (90,793     (81,450     (9,343     11.5   

Other general administrative expenses

     (58,785     (54,505     (4,280     7.9   

Depreciation and amortisation

     (14,945     (15,913     968        (6.1

Net operating income

     224,837        250,572        (25,736     (10.3

Net loan-loss provisions

     (92,461     (87,661     (4,801     5.5   

Other income

     4,340        (5,126     9,466        —     

Profit before taxes

     136,715        157,786        (21,070     (13.4

Tax on profit

     (31,085     (24,975     (6,110     24.5   

Profit from continuing operations

     105,630        132,811        (27,181     (20.5

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     105,630        132,811        (27,181     (20.5

Minority interests

     29,047        40,073        (11,026     (27.5

Attributable profit to the Group

     76,583        92,738        (16,155     (17.4

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     23,324,691         21,351,994         1,972,696        9.2   

Trading portfolio (w/o loans)

     1,986,953         1,345,769         641,184        47.6   

Available-for-sale financial assets

     1,547,496         1,871,483         (323,988     (17.3

Due from credit institutions **

     3,108,653         2,228,999         879,654        39.5   

Intangible assets and property and equipment

     258,454         238,548         19,906        8.3   

Other assets

     2,408,832         1,954,301         454,530        23.3   

Total assets/liabilities & shareholders’ equity

     32,635,077         28,991,095         3,643,982        12.6   

Customer deposits **

     17,910,204         15,587,270         2,322,934        14.9   

Marketable debt securities **

     5,004,370         4,117,862         886,508        21.5   

Subordinated debt **

     723,272         846,837         (123,565     (14.6

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     2,976,825         3,468,685         (491,861     (14.2

Other liabilities

     3,860,523         2,975,939         884,583        29.7   

Stockholders’ equity ***

     2,159,883         1,994,502         165,382        8.3   

Other managed and marketed customer funds

     5,319,970         4,472,554         847,415        18.9   

Mutual funds

     3,915,566         3,376,825         538,742        16.0   

Pension funds

     —           —           —          —     

Managed portfolios

     1,404,403         1,095,730         308,673        28.2   

Managed and marketed customer funds

     28,957,816         25,024,523         3,933,293        15.7   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Chile

Ch$ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     308,334        339,971        296,294        367,491        279,722   

Net fees

     61,313        59,612        63,463        64,562        60,985   

Gains (losses) on financial transactions

     29,382        15,021        22,665        20,840        46,042   

Other operating income *

     3,411        3,946        3,866        2,051        2,611   

Gross income

     402,441        418,550        386,288        454,944        389,360   

Operating expenses

     (151,869     (159,697     (165,673     (169,031     (164,523

General administrative expenses

     (135,955     (149,509     (150,700     (155,926     (149,578

Personnel

     (81,450     (93,516     (93,478     (97,626     (90,793

Other general administrative expenses

     (54,505     (55,993     (57,222     (58,299     (58,785

Depreciation and amortisation

     (15,913     (10,188     (14,972     (13,106     (14,945

Net operating income

     250,572        258,854        220,615        285,913        224,837   

Net loan-loss provisions

     (87,661     (89,606     (100,021     (116,599     (92,461

Other income

     (5,126     (1,977     2,120        (13,438     4,340   

Profit before taxes

     157,786        167,271        122,714        155,876        136,715   

Tax on profit

     (24,975     (21,715     (18,833     21,170        (31,085

Profit from continuing operations

     132,811        145,556        103,882        177,046        105,630   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     132,811        145,556        103,882        177,046        105,630   

Minority interests

     40,073        45,172        33,154        55,573        29,047   

Attributable profit to the Group

     92,738        100,384        70,728        121,473        76,583   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     21,351,994         21,642,312         21,962,215         22,525,228         23,324,691   

Trading portfolio (w/o loans)

     1,345,769         1,587,678         2,058,276         2,267,402         1,986,953   

Available-for-sale financial assets

     1,871,483         1,354,485         1,656,941         1,676,518         1,547,496   

Due from credit institutions **

     2,228,999         2,149,940         2,743,727         2,829,090         3,108,653   

Intangible assets and property and equipment

     238,548         212,189         223,326         255,870         258,454   

Other assets

     1,954,301         1,576,360         2,077,558         1,975,977         2,408,832   

Total assets/liabilities & shareholders’ equity

     28,991,095         28,522,964         30,722,042         31,530,086         32,635,077   

Customer deposits **

     15,587,270         15,027,577         16,094,833         17,217,818         17,910,204   

Marketable debt securities **

     4,117,862         4,634,207         4,570,224         4,902,966         5,004,370   

Subordinated debt **

     846,837         714,810         870,952         725,916         723,272   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     3,468,685         3,500,912         3,876,721         3,231,070         2,976,825   

Other liabilities

     2,975,939         2,792,143         3,399,220         3,271,869         3,860,523   

Stockholders’ equity ***

     1,994,502         1,853,315         1,910,091         2,180,448         2,159,883   

Other managed and marketed customer funds

     4,472,554         4,785,008         5,122,202         5,350,036         5,319,970   

Mutual funds

     3,376,825         3,656,974         3,925,929         4,102,113         3,915,566   

Pension funds

     —           —           —           —           —     

Managed portfolios

     1,095,730         1,128,033         1,196,273         1,247,923         1,404,403   

Managed and marketed customer funds

     25,024,523         25,161,602         26,658,212         28,196,736         28,957,816   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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USA

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,421        1,098        323        29.4   

Net fees

     220        164        56        34.2   

Gains (losses) on financial transactions

     34        28        6        21.2   

Other operating income *

     91        16        75        459.2   

Gross income

     1,766        1,306        460        35.2   

Operating expenses

     (630     (476     (154     32.3   

General administrative expenses

     (561     (417     (145     34.7   

Personnel

     (328     (235     (94     39.9   

Other general administrative expenses

     (233     (182     (51     28.1   

Depreciation and amortisation

     (69     (60     (9     15.2   

Net operating income

     1,136        830        306        36.9   

Net loan-loss provisions

     (639     (547     (92     16.9   

Other income

     (18     (2     (16     690.4   

Profit before taxes

     479        281        198        70.3   

Tax on profit

     (133     (79     (54     67.8   

Profit from continuing operations

     346        202        144        71.3   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     346        202        144        71.3   

Minority interests

     100        44        56        126.6   

Attributable profit to the Group

     246        158        88        55.9   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     78,763         59,088         19,675        33.3   

Trading portfolio (w/o loans)

     357         127         230        182.1   

Available-for-sale financial assets

     16,497         8,971         7,526        83.9   

Due from credit institutions **

     3,549         2,065         1,484        71.9   

Intangible assets and property and equipment

     7,925         3,245         4,680        144.2   

Other assets

     6,653         5,144         1,509        29.3   

Total assets/liabilities & shareholders’ equity

     113,744         78,639         35,105        44.6   

Customer deposits **

     54,462         39,551         14,912        37.7   

Marketable debt securities **

     19,221         12,436         6,785        54.6   

Subordinated debt **

     891         683         208        30.5   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     23,437         12,053         11,384        94.5   

Other liabilities

     5,843         3,825         2,019        52.8   

Stockholders’ equity ***

     9,889         10,092         (203     (2.0

Other managed and marketed customer funds

     12,773         5,356         7,416        138.5   

Mutual funds

     6,020         843         5,177        614.5   

Pension funds

     —           —           —          —     

Managed portfolios

     6,753         4,514         2,239        49.6   

Managed and marketed customer funds

     87,347         58,025         29,321        50.5   
(**).-   Including all on-balance sheet balances for this item           
(***).- Capital + reserves + profit + valuation adjustments           

Ratios (%) and other data

          

ROE

     9.82         6.76         3.06 p.     

Efficiency ratio (with amortisations)

     35.7         36.5         (0.8 p.  

NPL ratio

     2.30         2.88         (0.58 p.  

NPL coverage

     210.7         163.3         47.4 p.     

Number of employees

     16,145         15,436         709        4.6   

Number of branches

     804         815         (11     (1.3

 

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USA

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,098        1,139        1,185        1,220        1,421   

Net fees

     164        173        169        177        220   

Gains (losses) on financial transactions

     28        15        62        57        34   

Other operating income *

     16        32        41        65        91   

Gross income

     1,306        1,359        1,457        1,519        1,766   

Operating expenses

     (476     (473     (516     (566     (630

General administrative expenses

     (417     (428     (459     (509     (561

Personnel

     (235     (247     (259     (289     (328

Other general administrative expenses

     (182     (181     (200     (220     (233

Depreciation and amortisation

     (60     (45     (57     (57     (69

Net operating income

     830        886        941        953        1,136   

Net loan-loss provisions

     (547     (499     (611     (576     (639

Other income

     (2     (3     (14     30        (18

Profit before taxes

     281        384        317        407        479   

Tax on profit

     (79     (120     (72     (98     (133

Profit from continuing operations

     202        264        244        309        346   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     202        264        244        309        346   

Minority interests

     44        65        49        61        100   

Attributable profit to the Group

     158        199        195        248        246   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     59,088         60,006         63,729         67,175         78,763   

Trading portfolio (w/o loans)

     127         248         240         926         357   

Available-for-sale financial assets

     8,971         8,228         11,627         12,695         16,497   

Due from credit institutions **

     2,065         2,228         2,341         2,462         3,549   

Intangible assets and property and equipment

     3,245         4,594         5,966         6,858         7,925   

Other assets

     5,144         6,559         5,723         6,864         6,653   

Total assets/liabilities & shareholders’ equity

     78,639         81,864         89,626         96,982         113,744   

Customer deposits **

     39,551         39,878         44,298         46,575         54,462   

Marketable debt securities **

     12,436         14,373         15,810         16,000         19,221   

Subordinated debt **

     683         680         755         772         891   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     12,053         12,580         13,717         17,254         23,437   

Other liabilities

     3,825         4,058         4,723         5,869         5,843   

Stockholders’ equity ***

     10,092         10,296         10,323         10,513         9,889   

Other managed and marketed customer funds

     5,356         5,731         6,855         7,552         12,773   

Mutual funds

     843         844         1,431         1,640         6,020   

Pension funds

     —           —           —           —           —     

Managed portfolios

     4,514         4,887         5,424         5,912         6,753   

Managed and marketed customer funds

     58,025         60,661         67,718         70,897         87,347   
(**).-   Including all on-balance sheet balances for this item               
(***).- Capital + reserves + profit + valuation adjustments               

Other information

              

NPL ratio

     2.88         2.93         2.68         2.54         2.30   

NPL coverage

     163.3         165.0         184.1         192.8         210.7   

Cost of credit

     2.94         3.15         3.40         3.45         3.40   

 

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USA

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,421        1,337        84        6.3   

Net fees

     220        200        20        10.2   

Gains (losses) on financial transactions

     34        34        (0     (0.4

Other operating income *

     91        20        72        359.3   

Gross income

     1,766        1,591        176        11.1   

Operating expenses

     (630     (580     (50     8.7   

General administrative expenses

     (561     (507     (54     10.7   

Personnel

     (328     (286     (42     14.9   

Other general administrative expenses

     (233     (222     (12     5.2   

Depreciation and amortisation

     (69     (73     4        (5.4

Net operating income

     1,136        1,011        126        12.4   

Net loan-loss provisions

     (639     (666     26        (4.0

Other income

     (18     (3     (16     549.2   

Profit before taxes

     479        342        136        39.9   

Tax on profit

     (133     (96     (36     37.8   

Profit from continuing operations

     346        246        100        40.7   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     346        246        100        40.7   

Minority interests

     100        54        46        86.1   

Attributable profit to the Group

     246        192        54        28.1   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     78,763         75,723         3,040        4.0   

Trading portfolio (w/o loans)

     357         162         195        120.1   

Available-for-sale financial assets

     16,497         11,496         5,001        43.5   

Due from credit institutions **

     3,549         2,646         903        34.1   

Intangible assets and property and equipment

     7,925         4,159         3,766        90.6   

Other assets

     6,653         6,592         61        0.9   

Total assets/liabilities & shareholders’ equity

     113,744         100,778         12,966        12.9   

Customer deposits **

     54,462         50,685         3,777        7.5   

Marketable debt securities **

     19,221         15,937         3,284        20.6   

Subordinated debt **

     891         875         16        1.8   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     23,437         15,447         7,991        51.7   

Other liabilities

     5,843         4,901         942        19.2   

Stockholders’ equity ***

     9,889         12,934         (3,044     (23.5

Other managed and marketed customer funds

     12,773         6,864         5,908        86.1   

Mutual funds

     6,020         1,080         4,940        457.5   

Pension funds

     —           —           —          —     

Managed portfolios

     6,753         5,785         968        16.7   

Managed and marketed customer funds

     87,347         74,361         12,985        17.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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USA

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,337        1,388        1,396        1,352        1,421   

Net fees

     200        210        199        197        220   

Gains (losses) on financial transactions

     34        19        74        64        34   

Other operating income *

     20        39        49        75        91   

Gross income

     1,591        1,657        1,717        1,688        1,766   

Operating expenses

     (580     (577     (608     (630     (630

General administrative expenses

     (507     (521     (541     (567     (561

Personnel

     (286     (301     (305     (322     (328

Other general administrative expenses

     (222     (221     (236     (245     (233

Depreciation and amortisation

     (73     (55     (67     (63     (69

Net operating income

     1,011        1,080        1,109        1,057        1,136   

Net loan-loss provisions

     (666     (608     (721     (638     (639

Other income

     (3     (4     (17     36        (18

Profit before taxes

     342        468        372        455        479   

Tax on profit

     (96     (146     (84     (109     (133

Profit from continuing operations

     246        322        288        346        346   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     246        322        288        346        346   

Minority interests

     54        80        58        67        100   

Attributable profit to the Group

     192        242        230        279        246   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     75,723         76,174         74,533         75,804         78,763   

Trading portfolio (w/o loans)

     162         315         281         1,045         357   

Available-for-sale financial assets

     11,496         10,445         13,598         14,326         16,497   

Due from credit institutions **

     2,646         2,829         2,738         2,779         3,549   

Intangible assets and property and equipment

     4,159         5,832         6,978         7,739         7,925   

Other assets

     6,592         8,327         6,693         7,746         6,653   

Total assets/liabilities & shareholders’ equity

     100,778         103,922         104,821         109,439         113,744   

Customer deposits **

     50,685         50,623         51,808         52,557         54,462   

Marketable debt securities **

     15,937         18,246         18,490         18,055         19,221   

Subordinated debt **

     875         863         883         871         891   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     15,447         15,969         16,042         19,470         23,437   

Other liabilities

     4,901         5,151         5,524         6,622         5,843   

Stockholders’ equity ***

     12,934         13,070         12,073         11,864         9,889   

Other managed and marketed customer funds

     6,864         7,275         8,017         8,521         12,773   

Mutual funds

     1,080         1,072         1,674         1,850         6,020   

Pension funds

     —           —           —           —           —     

Managed portfolios

     5,785         6,204         6,343         6,671         6,753   

Managed and marketed customer funds

     74,361         77,006         79,199         80,004         87,347   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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USA

US$ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,598        1,504        95        6.3   

Net fees

     247        224        23        10.2   

Gains (losses) on financial transactions

     38        39        (0     (0.4

Other operating income *

     103        22        80        359.3   

Gross income

     1,987        1,789        198        11.1   

Operating expenses

     (709     (652     (56     8.7   

General administrative expenses

     (631     (571     (61     10.7   

Personnel

     (369     (321     (48     14.9   

Other general administrative expenses

     (262     (249     (13     5.2   

Depreciation and amortisation

     (77     (82     4        (5.4

Net operating income

     1,278        1,137        141        12.4   

Net loan-loss provisions

     (719     (749     30        (4.0

Other income

     (21     (3     (18     549.2   

Profit before taxes

     538        385        153        39.9   

Tax on profit

     (149     (108     (41     37.8   

Profit from continuing operations

     389        276        113        40.7   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     389        276        113        40.7   

Minority interests

     112        60        52        86.1   

Attributable profit to the Group

     277        216        61        28.1   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

                   Variation  
     31.03.15      31.03.14      Amount     %  

Balance sheet

          

Customer loans **

     84,741         81,470         3,271        4.0   

Trading portfolio (w/o loans)

     384         174         210        120.1   

Available-for-sale financial assets

     17,749         12,369         5,380        43.5   

Due from credit institutions **

     3,819         2,847         972        34.1   

Intangible assets and property and equipment

     8,527         4,475         4,052        90.6   

Other assets

     7,158         7,092         65        0.9   

Total assets/liabilities & shareholders’ equity

     122,377         108,427         13,950        12.9   

Customer deposits **

     58,596         54,532         4,064        7.5   

Marketable debt securities **

     20,680         17,146         3,533        20.6   

Subordinated debt **

     958         941         17        1.8   

Insurance liabilities

     —           —           —          —     

Due to credit institutions **

     25,216         16,619         8,597        51.7   

Other liabilities

     6,287         5,273         1,014        19.2   

Stockholders’ equity ***

     10,640         13,915         (3,275     (23.5

Other managed and marketed customer funds

     13,742         7,385         6,357        86.1   

Mutual funds

     6,477         1,162         5,315        457.5   

Pension funds

     —           —           —          —     

Managed portfolios

     7,265         6,224         1,042        16.7   

Managed and marketed customer funds

     93,976         80,005         13,971        17.5   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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USA

US$ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,504        1,562        1,570        1,521        1,598   

Net fees

     224        237        224        221        247   

Gains (losses) on financial transactions

     39        21        83        72        38   

Other operating income *

     22        44        55        84        103   

Gross income

     1,789        1,864        1,931        1,898        1,987   

Operating expenses

     (652     (649     (684     (709     (709

General administrative expenses

     (571     (587     (609     (638     (631

Personnel

     (321     (338     (343     (362     (369

Other general administrative expenses

     (249     (248     (266     (276     (262

Depreciation and amortisation

     (82     (62     (75     (71     (77

Net operating income

     1,137        1,215        1,248        1,189        1,278   

Net loan-loss provisions

     (749     (684     (811     (718     (719

Other income

     (3     (4     (19     40        (21

Profit before taxes

     385        527        418        512        538   

Tax on profit

     (108     (165     (94     (122     (149

Profit from continuing operations

     276        362        324        390        389   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     276        362        324        390        389   

Minority interests

     60        90        65        76        112   

Attributable profit to the Group

     216        272        259        314        277   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

Balance sheet

              

Customer loans **

     81,470         81,956         80,190         81,558         84,741   

Trading portfolio (w/o loans)

     174         339         302         1,124         384   

Available-for-sale financial assets

     12,369         11,238         14,630         15,413         17,749   

Due from credit institutions **

     2,847         3,043         2,946         2,990         3,819   

Intangible assets and property and equipment

     4,475         6,274         7,507         8,327         8,527   

Other assets

     7,092         8,959         7,201         8,334         7,158   

Total assets/liabilities & shareholders’ equity

     108,427         111,809         112,777         117,745         122,377   

Customer deposits **

     54,532         54,465         55,740         56,546         58,596   

Marketable debt securities **

     17,146         19,630         19,894         19,425         20,680   

Subordinated debt **

     941         928         950         937         958   

Insurance liabilities

     —           —           —           —           —     

Due to credit institutions **

     16,619         17,182         17,260         20,948         25,216   

Other liabilities

     5,273         5,542         5,943         7,125         6,287   

Stockholders’ equity ***

     13,915         14,062         12,989         12,764         10,640   

Other managed and marketed customer funds

     7,385         7,828         8,626         9,168         13,742   

Mutual funds

     1,162         1,153         1,801         1,991         6,477   

Pension funds

     —           —           —           —           —     

Managed portfolios

     6,224         6,675         6,825         7,178         7,265   

Managed and marketed customer funds

     80,005         82,851         85,210         86,077         93,976   

(**).-   Including all on-balance sheet balances for this item

(***).- Capital + reserves + profit + valuation adjustments

 

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Corporate Activities

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     (483     (534     51        (9.5

Net fees

     (15     (8     (6     78.7   

Gains (losses) on financial transactions

     247        302        (55     (18.2

Other operating income

     (1     16        (17     —     

Dividends

     1        5        (4     (77.8

Income from equity-accounted method

     (12     0        (13     —     

Other operating income/expenses

     10        10        (0     (0.7

Gross income

     (252     (224     (27     12.1   

Operating expenses

     (208     (191     (17     8.7   

General administrative expenses

     (183     (164     (19     11.6   

Personnel

     (69     (67     (2     2.8   

Other general administrative expenses

     (115     (97     (17     17.6   

Depreciation and amortisation

     (25     (27     2        (9.0

Net operating income

     (460     (416     (44     10.5   

Net loan-loss provisions

     0        1        (1     (89.6

Other income

     (117     (72     (44     61.4   

Ordinary profit before taxes

     (576     (487     (89     18.4   

Tax on profit

     19        79        (60     (76.0

Ordinary profit from continuing operations

     (557     (408     (149     36.6   

Net profit from discontinued operations

     0        —          0        —     

Ordinary consolidated profit

     (557     (408     (149     36.6   

Minority interests

     27        (3     30        —     

Ordinary attributable profit to the Group

     (585     (405     (179     44.2   

Net capital gains and provisions

     —          —          —          —     

Attributable profit to the Group

     (585     (405     (179     44.2   

            

        
                 Variation  
     31.03.15     31.03.14     Amount     %  

Balance sheet

        

Trading portfolio (w/o loans)

     3,866        2,947        919        31.2   

Available-for-sale financial assets

     7,748        6,892        855        12.4   

Investments

     816        276        540        195.8   

Goodwill

     28,667        26,056        2,610        10.0   

Liquidity lent to the Group

     34,627        28,985        5,642        19.5   

Capital assigned to Group areas

     80,711        70,542        10,169        14.4   

Other assets

     63,459        49,132        14,327        29.2   

Total assets/liabilities & shareholders’ equity

     219,894        184,831        35,064        19.0   

Customer deposits *

     2,597        1,379        1,218        88.3   

Marketable debt securities *

     53,504        62,102        (8,597     (13.8

Subordinated debt

     5,855        4,173        1,682        40.3   

Other liabilities

     62,520        45,195        17,324        38.3   

Stockholders’ equity ***

     95,418        71,982        23,437        32.6   

Other managed and marketed customer funds

     —          —          —          —     

Mutual funds

     —          —          —          —     

Pension funds

     —          —          —          —     

Managed portfolios

     —          —          —          —     

Managed and marketed customer funds

     61,956        67,654        (5,697     (8.4

 

(**).- Including all on-balance sheet balances for this item
(**).- Capital + reserves + profit + valuation adjustments

 

Resources                            

Number of employees

     2,853         2,527         326         12.9   

 

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Corporate Activities

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     (534     (489     (461     (453     (483

Net fees

     (8     (6     (5     (18     (15

Gains (losses) on financial transactions

     302        248        456        449        247   

Other operating income

     16        10        20        14        (1

Dividends

     5        10        11        5        1   

Income from equity-accounted method

     0        (15     (10     (3     (12

Other operating income/expenses

     10        15        19        13        10   

Gross income

     (224     (237     10        (7     (252

Operating expenses

     (191     (197     (194     (181     (208

General administrative expenses

     (164     (156     (163     (169     (183

Personnel

     (67     (62     (39     (75     (69

Other general administrative expenses

     (97     (94     (124     (94     (115

Depreciation and amortisation

     (27     (41     (30     (12     (25

Net operating income

     (416     (434     (183     (188     (460

Net loan-loss provisions

     1        (1     0        2        0   

Other income

     (72     (67     (90     (342     (117

Ordinary profit before taxes

     (487     (502     (273     (529     (576

Tax on profit

     79        59        11        (143     19   

Ordinary profit from continuing operations

     (408     (444     (262     (671     (557

Net profit from discontinued operations

     —          —          —          —          0   

Ordinary consolidated profit

     (408     (444     (262     (671     (557

Minority interests

     (3     (0     (2     9        27   

Ordinary attributable profit to the Group

     (405     (444     (259     (681     (585

Net capital gains and provisions

     —          —          —          —          —     

Attributable profit to the Group

     (405     (444     (259     (681     (585
          
     31.03.14     30.06.14     30.09.14     31.12.14     31.03.15  

Balance sheet

          

Trading portfolio (w/o loans)

     2,947        3,297        3,934        2,916        3,866   

Available-for-sale financial assets

     6,892        6,863        6,375        7,285        7,748   

Investments

     276        542        593        643        816   

Goodwill

     26,056        26,663        27,364        27,548        28,667   

Liquidity lent to the Group

     28,985        24,882        26,437        42,130        34,627   

Capital assigned to Group areas

     70,542        70,229        71,157        72,189        80,711   

Other assets

     49,132        53,591        52,134        56,131        63,459   

Total assets/liabilities & shareholders’ equity

     184,831        186,067        187,994        208,842        219,894   

Customer deposits*

     1,379        1,563        1,665        5,279        2,597   

Marketable debt securities*

     62,102        60,754        56,539        59,954        53,504   

Subordinated debt

     4,173        5,263        3,481        4,107        5,855   

Other liabilities

     45,195        45,281        51,504        63,229        62,520   

Stockholders’ equity***

     71,982        73,206        74,806        76,272        95,418   

Other managed and marketed customer funds

     —          —          —          —          —     

Mutual funds

     —          —          —          —          —     

Pension funds

     —          —          —          —          —     

Managed portfolios

     —          —          —          —          —     

Managed and marketed customer funds

     67,654        67,580        61,685        69,340        61,956   

 

(**).- Including all on-balance sheet balances for this item
(**).- Capital + reserves + profit + valuation adjustments

 

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Retail Banking

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     7,786        6,957        828        11.9   

Net fees

     2,185        2,001        184        9.2   

Gains (losses) on financial transactions

     162        117        45        38.6   

Other operating income *

     165        (1     166        —     

Gross income

     10,298        9,074        1,223        13.5   

Operating expenses

     (4,618     (4,164     (454     10.9   

General administrative expenses

     (4,112     (3,652     (460     12.6   

Personnel

     (2,403     (2,130     (273     12.8   

Other general administrative expenses

     (1,708     (1,521     (187     12.3   

Depreciation and amortisation

     (506     (512     7        (1.3

Net operating income

     5,680        4,910        770        15.7   

Net loan-loss provisions

     (2,323     (2,512     190        (7.5

Other income

     (360     (270     (90     33.5   

Profit before taxes

     2,998        2,128        869        40.8   

Tax on profit

     (781     (510     (271     53.2   

Profit from continuing operations

     2,217        1,619        598        36.9   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     2,217        1,618        598        37.0   

Minority interests

     283        243        40        16.5   

Attributable profit to the Group

     1,933        1,375        558        40.6   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     6,957        7,218        7,333        7,499        7,786   

Net fees

     2,001        2,042        2,103        2,186        2,185   

Gains (losses) on financial transactions

     117        90        219        221        162   

Other operating income *

     (1     74        50        102        165   

Gross income

     9,074        9,423        9,705        10,008        10,298   

Operating expenses

     (4,164     (4,207     (4,356     (4,509     (4,618

General administrative expenses

     (3,652     (3,754     (3,880     (4,014     (4,112

Personnel

     (2,130     (2,193     (2,261     (2,330     (2,403

Other general administrative expenses

     (1,521     (1,561     (1,619     (1,684     (1,708

Depreciation and amortisation

     (512     (452     (476     (495     (506

Net operating income

     4,910        5,217        5,349        5,499        5,680   

Net loan-loss provisions

     (2,512     (2,363     (2,562     (2,303     (2,323

Other income

     (270     (339     (410     (329     (360

Profit before taxes

     2,128        2,514        2,377        2,868        2,998   

Tax on profit

     (510     (615     (533     (620     (781

Profit from continuing operations

     1,619        1,900        1,844        2,248        2,217   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     1,618        1,900        1,838        2,228        2,217   

Minority interests

     243        279        257        253        283   

Attributable profit to the Group

     1,375        1,621        1,581        1,975        1,933   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     7,786        7,396        390        5.3   

Net fees

     2,185        2,093        92        4.4   

Gains (losses) on financial transactions

     162        129        33        25.5   

Other operating income *

     165        3        162        —     

Gross income

     10,298        9,620        677        7.0   

Operating expenses

     (4,618     (4,396     (222     5.0   

General administrative expenses

     (4,112     (3,851     (260     6.8   

Personnel

     (2,403     (2,249     (155     6.9   

Other general administrative expenses

     (1,708     (1,603     (105     6.6   

Depreciation and amortisation

     (506     (545     39        (7.1

Net operating income

     5,680        5,224        456        8.7   

Net loan-loss provisions

     (2,323     (2,675     353        (13.2

Other income

     (360     (278     (82     29.7   

Profit before taxes

     2,998        2,272        726        32.0   

Tax on profit

     (781     (544     (237     43.5   

Profit from continuing operations

     2,217        1,727        489        28.3   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     2,217        1,727        490        28.3   

Minority interests

     283        259        24        9.3   

Attributable profit to the Group

     1,933        1,468        465        31.7   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     7,396        7,540        7,546        7,740        7,786   

Net fees

     2,093        2,103        2,136        2,231        2,185   

Gains (losses) on financial transactions

     129        101        232        227        162   

Other operating income *

     3        81        57        110        165   

Gross income

     9,620        9,825        9,971        10,309        10,298   

Operating expenses

     (4,396     (4,372     (4,465     (4,640     (4,618

General administrative expenses

     (3,851     (3,900     (3,977     (4,128     (4,112

Personnel

     (2,249     (2,284     (2,323     (2,399     (2,403

Other general administrative expenses

     (1,603     (1,616     (1,654     (1,729     (1,708

Depreciation and amortisation

     (545     (471     (488     (511     (506

Net operating income

     5,224        5,454        5,506        5,669        5,680   

Net loan-loss provisions

     (2,675     (2,454     (2,634     (2,376     (2,323

Other income

     (278     (339     (404     (330     (360

Profit before taxes

     2,272        2,660        2,469        2,963        2,998   

Tax on profit

     (544     (652     (552     (637     (781

Profit from continuing operations

     1,727        2,009        1,917        2,326        2,217   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     1,727        2,008        1,910        2,307        2,217   

Minority interests

     259        294        264        267        283   

Attributable profit to the Group

     1,468        1,714        1,646        2,040        1,933   

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Continental Europe

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,037        1,862        174        9.4   

Net fees

     704        733        (29     (3.9

Gains (losses) on financial transactions

     69        38        31        80.8   

Other operating income *

     66        (23     89        —     

Gross income

     2,877        2,611        266        10.2   

Operating expenses

     (1,375     (1,366     (8     0.6   

General administrative expenses

     (1,240     (1,211     (29     2.4   

Personnel

     (738     (740     2        (0.2

Other general administrative expenses

     (502     (472     (30     6.5   

Depreciation and amortisation

     (134     (155     20        (13.2

Net operating income

     1,502        1,245        257        20.7   

Net loan-loss provisions

     (537     (621     83        (13.4

Other income

     (64     (63     (2     3.0   

Profit before taxes

     900        561        339        60.4   

Tax on profit

     (235     (126     (109     86.7   

Profit from continuing operations

     665        435        230        52.7   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     665        435        230        52.8   

Minority interests

     69        36        33        93.2   

Attributable profit to the Group

     596        400        196        49.2   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Continental Europe

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,862        1,932        1,922        2,002        2,037   

Net fees

     733        719        704        724        704   

Gains (losses) on financial transactions

     38        53        42        174        69   

Other operating income *

     (23     (8     (21     12        66   

Gross income

     2,611        2,696        2,647        2,912        2,877   

Operating expenses

     (1,366     (1,340     (1,314     (1,337     (1,375

General administrative expenses

     (1,211     (1,205     (1,180     (1,196     (1,240

Personnel

     (740     (728     (718     (735     (738

Other general administrative expenses

     (472     (477     (462     (462     (502

Depreciation and amortisation

     (155     (135     (134     (141     (134

Net operating income

     1,245        1,356        1,333        1,574        1,502   

Net loan-loss provisions

     (621     (588     (568     (563     (537

Other income

     (63     (97     (89     42        (64

Profit before taxes

     561        671        676        1,054        900   

Tax on profit

     (126     (165     (169     (294     (235

Profit from continuing operations

     435        506        506        760        665   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     435        506        500        740        665   

Minority interests

     36        37        45        48        69   

Attributable profit to the Group

     400        469        455        692        596   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Continental Europe

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     2,037        1,858        178        9.6   

Net fees

     704        733        (28     (3.9

Gains (losses) on financial transactions

     69        38        31        80.8   

Other operating income *

     66        (23     89        —     

Gross income

     2,877        2,606        270        10.4   

Operating expenses

     (1,375     (1,364     (10     0.7   

General administrative expenses

     (1,240     (1,210     (30     2.5   

Personnel

     (738     (739     1        (0.1

Other general administrative expenses

     (502     (471     (31     6.7   

Depreciation and amortisation

     (134     (155     20        (13.1

Net operating income

     1,502        1,242        260        20.9   

Net loan-loss provisions

     (537     (620     82        (13.3

Other income

     (64     (63     (2     3.0   

Profit before taxes

     900        560        341        60.9   

Tax on profit

     (235     (125     (110     87.4   

Profit from continuing operations

     665        434        231        53.2   

Net profit from discontinued operations

     0        (0     0        —     

Consolidated profit

     665        434        231        53.3   

Minority interests

     69        36        33        93.5   

Attributable profit to the Group

     596        398        198        49.6   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Continental Europe

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,858        1,925        1,916        2,001        2,037   

Net fees

     733        718        703        724        704   

Gains (losses) on financial transactions

     38        53        42        174        69   

Other operating income *

     (23     (8     (21     12        66   

Gross income

     2,606        2,688        2,640        2,910        2,877   

Operating expenses

     (1,364     (1,337     (1,312     (1,337     (1,375

General administrative expenses

     (1,210     (1,202     (1,177     (1,196     (1,240

Personnel

     (739     (727     (717     (735     (738

Other general administrative expenses

     (471     (475     (461     (461     (502

Depreciation and amortisation

     (155     (134     (134     (141     (134

Net operating income

     1,242        1,351        1,329        1,574        1,502   

Net loan-loss provisions

     (620     (587     (567     (562     (537

Other income

     (63     (96     (89     42        (64

Profit before taxes

     560        668        673        1,054        900   

Tax on profit

     (125     (164     (169     (294     (235

Profit from continuing operations

     434        503        504        760        665   

Net profit from discontinued operations

     (0     (0     (7     (19     0   

Consolidated profit

     434        503        498        741        665   

Minority interests

     36        36        44        48        69   

Attributable profit to the Group

     398        467        453        692        596   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,175        978        197        20.1   

Net fees

     230        206        24        11.4   

Gains (losses) on financial transactions

     4        21        (17     (80.5

Other operating income *

     3        5        (1     (28.9

Gross income

     1,412        1,210        202        16.7   

Operating expenses

     (722     (625     (97     15.5   

General administrative expenses

     (608     (512     (96     18.8   

Personnel

     (399     (334     (65     19.5   

Other general administrative expenses

     (209     (178     (31     17.5   

Depreciation and amortisation

     (113     (113     (1     0.6   

Net operating income

     690        586        105        17.9   

Net loan-loss provisions

     (72     (116     44        (37.8

Other income

     (56     (43     (13     30.2   

Profit before taxes

     562        426        136        31.9   

Tax on profit

     (111     (86     (25     29.5   

Profit from continuing operations

     451        341        111        32.5   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     451        341        111        32.5   

Minority interests

     8        —          8        —     

Attributable profit to the Group

     443        341        103        30.2   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     978        1,017        1,078        1,110        1,175   

Net fees

     206        201        210        208        230   

Gains (losses) on financial transactions

     21        16        (2     (32     4   

Other operating income *

     5        4        8        4        3   

Gross income

     1,210        1,239        1,294        1,290        1,412   

Operating expenses

     (625     (629     (646     (692     (722

General administrative expenses

     (512     (524     (553     (576     (608

Personnel

     (334     (342     (367     (368     (399

Other general administrative expenses

     (178     (183     (186     (207     (209

Depreciation and amortisation

     (113     (105     (92     (116     (113

Net operating income

     586        610        648        598        690   

Net loan-loss provisions

     (116     (91     (87     (32     (72

Other income

     (43     (60     (74     (134     (56

Profit before taxes

     426        459        488        433        562   

Tax on profit

     (86     (98     (105     (98     (111

Profit from continuing operations

     341        361        383        334        451   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     341        361        383        334        451   

Minority interests

     —          —          —          —          8   

Attributable profit to the Group

     341        361        383        334        443   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,175        1,090        85        7.8   

Net fees

     230        230        (0     (0.0

Gains (losses) on financial transactions

     4        24        (20     (82.5

Other operating income *

     3        5        (2     (36.2

Gross income

     1,412        1,349        63        4.7   

Operating expenses

     (722     (696     (25     3.6   

General administrative expenses

     (608     (571     (38     6.6   

Personnel

     (399     (372     (27     7.2   

Other general administrative expenses

     (209     (199     (11     5.4   

Depreciation and amortisation

     (113     (126     12        (9.8

Net operating income

     690        653        38        5.8   

Net loan-loss provisions

     (72     (130     57        (44.2

Other income

     (56     (48     (8     16.8   

Profit before taxes

     562        475        87        18.3   

Tax on profit

     (111     (96     (15     16.2   

Profit from continuing operations

     451        380        72        18.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     451        380        72        18.9   

Minority interests

     8        —          8        —     

Attributable profit to the Group

     443        380        64        16.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,090        1,116        1,152        1,180        1,175   

Net fees

     230        220        224        221        230   

Gains (losses) on financial transactions

     24        18        (2     (35     4   

Other operating income *

     5        5        9        4        3   

Gross income

     1,349        1,359        1,382        1,370        1,412   

Operating expenses

     (696     (690     (689     (736     (722

General administrative expenses

     (571     (575     (591     (612     (608

Personnel

     (372     (375     (393     (392     (399

Other general administrative expenses

     (199     (201     (198     (220     (209

Depreciation and amortisation

     (126     (115     (98     (124     (113

Net operating income

     653        669        693        635        690   

Net loan-loss provisions

     (130     (99     (92     (32     (72

Other income

     (48     (66     (79     (144     (56

Profit before taxes

     475        504        521        459        562   

Tax on profit

     (96     (107     (113     (105     (111

Profit from continuing operations

     380        397        409        354        451   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     380        397        409        354        451   

Minority interests

     —          —          —          —          8   

Attributable profit to the Group

     380        397        409        354        443   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

£ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     873        810        63        7.8   

Net fees

     171        171        (0     (0.0

Gains (losses) on financial transactions

     3        18        (15     (82.5

Other operating income *

     3        4        (1     (36.2

Gross income

     1,049        1,002        47        4.7   

Operating expenses

     (536     (517     (19     3.6   

General administrative expenses

     (452     (424     (28     6.6   

Personnel

     (296     (276     (20     7.2   

Other general administrative expenses

     (156     (148     (8     5.4   

Depreciation and amortisation

     (84     (93     9        (9.8

Net operating income

     513        485        28        5.8   

Net loan-loss provisions

     (54     (96     43        (44.2

Other income

     (41     (35     (6     16.8   

Profit before taxes

     418        353        65        18.3   

Tax on profit

     (82     (71     (11     16.2   

Profit from continuing operations

     335        282        53        18.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     335        282        53        18.9   

Minority interests

     6        —          6        —     

Attributable profit to the Group

     329        282        47        16.8   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking United Kingdom

£ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     810        829        855        876        873   

Net fees

     171        164        166        164        171   

Gains (losses) on financial transactions

     18        13        (2     (26     3   

Other operating income *

     4        4        6        3        3   

Gross income

     1,002        1,009        1,026        1,018        1,049   

Operating expenses

     (517     (512     (512     (547     (536

General administrative expenses

     (424     (427     (439     (455     (452

Personnel

     (276     (278     (292     (291     (296

Other general administrative expenses

     (148     (149     (147     (164     (156

Depreciation and amortisation

     (93     (85     (73     (92     (84

Net operating income

     485        497        515        471        513   

Net loan-loss provisions

     (96     (74     (68     (24     (54

Other income

     (35     (49     (59     (107     (41

Profit before taxes

     353        374        387        341        418   

Tax on profit

     (71     (80     (84     (78     (82

Profit from continuing operations

     282        295        304        263        335   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     282        295        304        263        335   

Minority interests

     —          —          —          —          6   

Attributable profit to the Group

     282        295        304        263        329   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Latin America

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     3,178        3,038        139        4.6   

Net fees

     1,049        918        131        14.3   

Gains (losses) on financial transactions

     57        32        25        78.8   

Other operating income *

     3        1        1        103.8   

Gross income

     4,286        3,989        297        7.4   

Operating expenses

     (1,905     (1,711     (193     11.3   

General administrative expenses

     (1,715     (1,526     (189     12.4   

Personnel

     (947     (832     (115     13.8   

Other general administrative expenses

     (768     (695     (74     10.6   

Depreciation and amortisation

     (190     (185     (5     2.6   

Net operating income

     2,382        2,278        104        4.6   

Net loan-loss provisions

     (1,074     (1,225     151        (12.3

Other income

     (221     (162     (59     36.7   

Profit before taxes

     1,086        891        195        21.9   

Tax on profit

     (305     (225     (81     36.0   

Profit from continuing operations

     781        667        115        17.2   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     781        667        115        17.2   

Minority interests

     107        163        (57     (34.7

Attributable profit to the Group

     674        503        171        34.1   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Latin America

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     3,038        3,148        3,171        3,192        3,178   

Net fees

     918        963        1,036        1,098        1,049   

Gains (losses) on financial transactions

     32        7        122        24        57   

Other operating income *

     1        43        23        22        3   

Gross income

     3,989        4,161        4,351        4,336        4,286   

Operating expenses

     (1,711     (1,779     (1,896     (1,933     (1,905

General administrative expenses

     (1,526     (1,611     (1,703     (1,752     (1,715

Personnel

     (832     (886     (926     (950     (947

Other general administrative expenses

     (695     (725     (777     (801     (768

Depreciation and amortisation

     (185     (168     (193     (181     (190

Net operating income

     2,278        2,382        2,455        2,403        2,382   

Net loan-loss provisions

     (1,225     (1,211     (1,322     (1,129     (1,074

Other income

     (162     (180     (233     (266     (221

Profit before taxes

     891        992        900        1,007        1,086   

Tax on profit

     (225     (227     (185     (136     (305

Profit from continuing operations

     667        764        715        871        781   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     667        764        715        871        781   

Minority interests

     163        176        163        144        107   

Attributable profit to the Group

     503        588        552        727        674   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Latin America

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     3,178        3,134        43        1.4   

Net fees

     1,049        955        94        9.9   

Gains (losses) on financial transactions

     57        36        21        57.7   

Other operating income *

     3        1        2        127.6   

Gross income

     4,286        4,126        160        3.9   

Operating expenses

     (1,905     (1,773     (132     7.4   

General administrative expenses

     (1,715     (1,582     (133     8.4   

Personnel

     (947     (863     (83     9.6   

Other general administrative expenses

     (768     (718     (50     7.0   

Depreciation and amortisation

     (190     (192     2        (0.9

Net operating income

     2,382        2,353        28        1.2   

Net loan-loss provisions

     (1,074     (1,256     182        (14.5

Other income

     (221     (164     (57     34.7   

Profit before taxes

     1,086        933        153        16.4   

Tax on profit

     (305     (234     (71     30.6   

Profit from continuing operations

     781        699        82        11.7   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     781        699        82        11.7   

Minority interests

     107        170        (63     (37.2

Attributable profit to the Group

     674        529        145        27.4   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking Latin America

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     3,134        3,133        3,109        3,235        3,178   

Net fees

     955        970        1,029        1,113        1,049   

Gains (losses) on financial transactions

     36        14        125        27        57   

Other operating income *

     1        43        22        20        3   

Gross income

     4,126        4,160        4,285        4,395        4,286   

Operating expenses

     (1,773     (1,786     (1,875     (1,959     (1,905

General administrative expenses

     (1,582     (1,618     (1,685     (1,775     (1,715

Personnel

     (863     (893     (920     (965     (947

Other general administrative expenses

     (718     (725     (765     (810     (768

Depreciation and amortisation

     (192     (167     (190     (184     (190

Net operating income

     2,353        2,374        2,410        2,437        2,382   

Net loan-loss provisions

     (1,256     (1,190     (1,286     (1,139     (1,074

Other income

     (164     (173     (219     (264     (221

Profit before taxes

     933        1,011        905        1,033        1,086   

Tax on profit

     (234     (229     (186     (137     (305

Profit from continuing operations

     699        782        720        896        781   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     699        782        720        896        781   

Minority interests

     170        178        162        151        107   

Attributable profit to the Group

     529        604        558        746        674   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,397        1,079        318        29.5   

Net fees

     202        144        58        40.2   

Gains (losses) on financial transactions

     32        25        6        25.2   

Other operating income *

     93        16        77        483.0   

Gross income

     1,723        1,264        459        36.3   

Operating expenses

     (617     (462     (155     33.6   

General administrative expenses

     (549     (402     (146     36.4   

Personnel

     (320     (225     (95     42.2   

Other general administrative expenses

     (228     (177     (51     29.1   

Depreciation and amortisation

     (68     (60     (8     14.2   

Net operating income

     1,106        802        304        37.9   

Net loan-loss provisions

     (639     (550     (89     16.1   

Other income

     (18     (2     (16     682.1   

Profit before taxes

     449        250        199        79.7   

Tax on profit

     (130     (74     (56     76.1   

Profit from continuing operations

     319        176        143        81.3   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     319        176        143        81.3   

Minority interests

     100        44        56        126.6   

Attributable profit to the Group

     219        132        87        66.2   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,079        1,121        1,163        1,195        1,397   

Net fees

     144        159        154        156        202   

Gains (losses) on financial transactions

     25        14        56        54        32   

Other operating income *

     16        34        40        65        93   

Gross income

     1,264        1,328        1,413        1,470        1,723   

Operating expenses

     (462     (459     (500     (546     (617

General administrative expenses

     (402     (414     (444     (490     (549

Personnel

     (225     (238     (249     (276     (320

Other general administrative expenses

     (177     (176     (195     (214     (228

Depreciation and amortisation

     (60     (45     (56     (56     (68

Net operating income

     802        869        913        924        1,106   

Net loan-loss provisions

     (550     (474     (585     (579     (639

Other income

     (2     (3     (14     30        (18

Profit before taxes

     250        393        314        374        449   

Tax on profit

     (74     (124     (73     (92     (130

Profit from continuing operations

     176        268        241        282        319   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     176        268        241        282        319   

Minority interests

     44        65        49        61        100   

Attributable profit to the Group

     132        203        192        222        219   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,397        1,313        83        6.3   

Net fees

     202        175        26        15.1   

Gains (losses) on financial transactions

     32        31        1        2.9   

Other operating income *

     93        19        73        378.9   

Gross income

     1,723        1,539        184        12.0   

Operating expenses

     (617     (562     (54     9.7   

General administrative expenses

     (549     (490     (59     12.0   

Personnel

     (320     (274     (46     16.8   

Other general administrative expenses

     (228     (215     (13     6.0   

Depreciation and amortisation

     (68     (72     4        (6.2

Net operating income

     1,106        977        129        13.3   

Net loan-loss provisions

     (639     (670     31        (4.6

Other income

     (18     (3     (16     542.4   

Profit before taxes

     449        304        145        47.6   

Tax on profit

     (130     (90     (40     44.7   

Profit from continuing operations

     319        214        105        48.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     319        214        105        48.9   

Minority interests

     100        54        46        86.1   

Attributable profit to the Group

     219        161        59        36.5   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,313        1,366        1,369        1,325        1,397   

Net fees

     175        194        181        172        202   

Gains (losses) on financial transactions

     31        17        67        61        32   

Other operating income *

     19        42        48        74        93   

Gross income

     1,539        1,618        1,665        1,632        1,723   

Operating expenses

     (562     (559     (589     (608     (617

General administrative expenses

     (490     (504     (523     (546     (549

Personnel

     (274     (290     (294     (308     (320

Other general administrative expenses

     (215     (215     (230     (238     (228

Depreciation and amortisation

     (72     (55     (66     (63     (68

Net operating income

     977        1,059        1,075        1,024        1,106   

Net loan-loss provisions

     (670     (577     (689     (643     (639

Other income

     (3     (4     (17     36        (18

Profit before taxes

     304        478        369        417        449   

Tax on profit

     (90     (151     (85     (101     (130

Profit from continuing operations

     214        327        284        316        319   

Net profit from discontinued operations

                                   

Consolidated profit

     214        327        284        316        319   

Minority interests

     54        80        58        67        100   

Attributable profit to the Group

     161        247        226        248        219   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

US$ million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     1,571        1,477        94        6.3   

Net fees

     227        197        30        15.1   

Gains (losses) on financial transactions

     36        35        1        2.9   

Other operating income *

     104        22        83        378.9   

Gross income

     1,938        1,731        207        12.0   

Operating expenses

     (694     (632     (61     9.7   

General administrative expenses

     (617     (551     (66     12.0   

Personnel

     (360     (308     (52     16.8   

Other general administrative expenses

     (257     (242     (15     6.0   

Depreciation and amortisation

     (76     (82     5        (6.2

Net operating income

     1,244        1,099        146        13.3   

Net loan-loss provisions

     (719     (754     35        (4.6

Other income

     (21     (3     (18     542.4   

Profit before taxes

     505        342        163        47.6   

Tax on profit

     (146     (101     (45     44.7   

Profit from continuing operations

     359        241        118        48.9   

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     359        241        118        48.9   

Minority interests

     112        60        52        86.1   

Attributable profit to the Group

     247        181        66        36.5   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Retail Banking USA

US$ million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     1,477        1,536        1,540        1,490        1,571   

Net fees

     197        218        203        194        227   

Gains (losses) on financial transactions

     35        19        75        69        36   

Other operating income *

     22        47        54        84        104   

Gross income

     1,731        1,820        1,872        1,836        1,938   

Operating expenses

     (632     (629     (663     (684     (694

General administrative expenses

     (551     (567     (589     (614     (617

Personnel

     (308     (326     (330     (346     (360

Other general administrative expenses

     (242     (242     (258     (268     (257

Depreciation and amortisation

     (82     (62     (74     (70     (76

Net operating income

     1,099        1,192        1,210        1,152        1,244   

Net loan-loss provisions

     (754     (649     (775     (723     (719

Other income

     (3     (4     (19     40        (21

Profit before taxes

     342        538        415        469        505   

Tax on profit

     (101     (170     (96     (114     (146

Profit from continuing operations

     241        368        319        355        359   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     241        368        319        355        359   

Minority interests

     60        90        65        76        112   

Attributable profit to the Group

     181        278        254        279        247   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Global Wholesale Banking

EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     737        566        171        30.2   

Net fees

     352        336        17        5.0   

Gains (losses) on financial transactions

     286        348        (61     (17.6

Other operating income *

     22        32        (10     (31.5

Gross income

     1,398        1,281        116        9.1   

Operating expenses

     (500     (440     (61     13.8   

General administrative expenses

     (442     (392     (50     12.8   

Personnel

     (274     (248     (25     10.3   

Other general administrative expenses

     (168     (144     (25     17.1   

Depreciation and amortisation

     (59     (48     (10     21.8   

Net operating income

     898        842        56        6.6   

Net loan-loss provisions

     (198     (107     (91     84.5   

Other income

     4        (19     24        —     

Profit before taxes

     704        715        (11     (1.6

Tax on profit

     (201     (201     (0     0.2   

Profit from continuing operations

     503        514        (12     (2.3

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     503        514        (12     (2.3

Minority interests

     39        36        3        8.8   

Attributable profit to the Group

     464        479        (15     (3.1

 

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Global Wholesale Banking

EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     566        646        600        669        737   

Net fees

     336        365        338        354        352   

Gains (losses) on financial transactions

     348        173        276        (50     286   

Other operating income *

     32        133        42        95        22   

Gross income

     1,281        1,317        1,257        1,068        1,398   

Operating expenses

     (440     (448     (467     (468     (500

General administrative expenses

     (392     (398     (416     (417     (442

Personnel

     (248     (251     (264     (255     (274

Other general administrative expenses

     (144     (148     (152     (162     (168

Depreciation and amortisation

     (48     (50     (51     (51     (59

Net operating income

     842        869        789        599        898   

Net loan-loss provisions

     (107     (197     (133     (105     (198

Other income

     (19     (19     1        (65     4   

Profit before taxes

     715        653        658        429        704   

Tax on profit

     (201     (177     (188     (108     (201

Profit from continuing operations

     514        476        469        321        503   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     514        476        469        321        503   

Minority interests

     36        39        42        29        39   

Attributable profit to the Group

     479        437        428        293        464   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Global Wholesale Banking

Constant EUR million

 

                 Variation  
     1Q 15     1Q 14     Amount     %  

Income statement

        

Net interest income

     737        585        152        26.0   

Net fees

     352        350        3        0.8   

Gains (losses) on financial transactions

     286        359        (73     (20.3

Other operating income *

     22        33        (11     (32.8

Gross income

     1,398        1,327        71        5.4   

Operating expenses

     (500     (463     (37     8.1   

General administrative expenses

     (442     (414     (28     6.7   

Personnel

     (274     (263     (11     4.1   

Other general administrative expenses

     (168     (151     (17     11.2   

Depreciation and amortisation

     (59     (49     (10     19.7   

Net operating income

     898        864        34        3.9   

Net loan-loss provisions

     (198     (108     (90     83.6   

Other income

     4        (20     24        —     

Profit before taxes

     704        736        (32     (4.4

Tax on profit

     (201     (206     4        (2.2

Profit from continuing operations

     503        531        (28     (5.3

Net profit from discontinued operations

     —          —          —          —     

Consolidated profit

     503        531        (28     (5.3

Minority interests

     39        37        2        4.7   

Attributable profit to the Group

     464        493        (30     (6.0

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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Global Wholesale Banking

Constant EUR million

 

     1Q 14     2Q 14     3Q 14     4Q 14     1Q 15  

Income statement

          

Net interest income

     585        657        607        680        737   

Net fees

     350        373        342        363        352   

Gains (losses) on financial transactions

     359        187        282        (43     286   

Other operating income *

     33        132        42        95        22   

Gross income

     1,327        1,350        1,273        1,095        1,398   

Operating expenses

     (463     (466     (481     (482     (500

General administrative expenses

     (414     (416     (429     (430     (442

Personnel

     (263     (262     (272     (264     (274

Other general administrative expenses

     (151     (154     (157     (166     (168

Depreciation and amortisation

     (49     (50     (51     (52     (59

Net operating income

     864        883        792        614        898   

Net loan-loss provisions

     (108     (203     (137     (101     (198

Other income

     (20     (19     2        (66     4   

Profit before taxes

     736        661        657        446        704   

Tax on profit

     (206     (179     (188     (112     (201

Profit from continuing operations

     531        483        469        334        503   

Net profit from discontinued operations

     —          —          —          —          —     

Consolidated profit

     531        483        469        334        503   

Minority interests

     37        40        42        30        39   

Attributable profit to the Group

     493        442        428        304        464   

(*).- Including dividends, income from equity-accounted method and other operating income/expenses

 

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NPL ratio

%

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

    

              

Continental Europe

     9.12         9.04         8.96         8.93         8.57   

Spain

     7.61         7.59         7.57         7.38         7.25   

Santander Consumer Finance

     4.14         4.07         3.97         4.82         4.52   

Poland

     7.35         7.42         7.43         7.42         7.33   

Portugal

     8.26         8.16         8.49         8.89         8.96   

United Kingdom

     1.88         1.91         1.80         1.79         1.75   

Latin America

     5.06         5.03         4.98         4.65         4.49   

Brazil

     5.74         5.78         5.64         5.05         4.90   

Mexico

     3.62         3.52         3.74         3.84         3.71   

Chile

     5.99         5.94         5.98         5.97         5.88   

USA

     2.88         2.93         2.68         2.54         2.30   

Operating Areas

     5.54         5.46         5.29         5.19         4.87   

Total Group

     5.52         5.45         5.28         5.19         4.85   

 

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Coverage ratio

%

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

    

              

Continental Europe

     58.0         58.3         58.1         57.2         58.6   

Spain

     44.6         44.9         45.5         45.5         46.6   

Santander Consumer Finance

     105.1         105.2         106.4         100.1         103.6   

Poland

     64.6         65.3         65.8         60.3         61.6   

Portugal

     50.6         53.1         53.9         51.8         52.4   

United Kingdom

     42.9         41.1         43.4         41.9         41.2   

Latin America

     86.1         86.3         83.5         84.7         83.9   

Brazil

     95.2         94.8         91.4         95.4         95.2   

Mexico

     98.6         96.6         90.1         86.1         88.4   

Chile

     50.7         51.7         52.3         52.4         52.0   

USA

     163.3         165.0         184.1         192.8         210.7   

Operating Areas

     66.0         66.4         67.0         66.6         68.4   

Total Group

     66.3         66.8         67.5         67.2         68.9   

 

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Cost of credit

%

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

    

              

Continental Europe

     1.21         1.14         1.08         1.02         0.96   

Spain

     1.37         1.31         1.21         1.06         0.97   

Santander Consumer Finance

     0.89         0.87         0.85         0.90         0.94   

Poland

     0.98         0.92         0.95         1.04         1.00   

Portugal

     0.63         0.55         0.47         0.50         0.45   

United Kingdom

     0.23         0.22         0.19         0.14         0.11   

Latin America

     4.24         3.95         3.77         3.59         3.42   

Brazil

     5.82         5.38         5.14         4.91         4.63   

Mexico

     3.59         3.58         3.26         2.98         2.92   

Chile

     1.82         1.76         1.71         1.75         1.74   

USA

     2.94         3.15         3.40         3.45         3.40   

Operating Areas

     1.61         1.55         1.50         1.44         1.38   

Total Group

     1.65         1.56         1.52         1.43         1.38   

 

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Risk-weighted assets

EUR million

 

     31.03.14      30.06.14      30.09.14      31.12.14      31.03.15  

    

              

Continental Europe

     208,030         207,629         205,734         205,943         216,407   

Spain

     110,020         109,401         107,570         111,780         112,747   

Santander Consumer Finance

     49,191         49,420         49,908         47,259         55,711   

Poland

     16,131         16,285         16,575         16,813         17,329   

Portugal

     16,646         16,776         16,266         16,121         15,804   

Spain’s run-off real estate

     10,913         10,834         10,085         8,740         8,845   

United Kingdom

     95,469         99,475         103,264         103,470         114,165   

Latin America

     142,647         151,654         154,565         173,917         177,973   

Brazil

     80,300         86,235         84,846         101,742         96,648   

Mexico

     23,666         25,841         27,742         26,222         29,254   

Chile

     25,158         26,013         27,220         29,102         32,252   

USA

     57,490         60,771         67,442         73,322         84,489   

Operating Areas

     503,636         519,529         531,005         556,652         593,034   

Corporate Activities

     36,199         39,365         30,449         28,501         24,917   

Total Group

     539,835         558,894         561,454         585,153         617,951   

 

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ACTIVITY AND RESULTS FIRST QUARTER 2015, 28, April 2015, Santander


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Important information 2 Banco Santander, S.A. (“Santander”) cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various places throughout this presentation and include, without limitation, statements concerning our future business development and economic performance. While these forward-looking statements represent our judgment and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. These factors include, but are not limited to: (1) general market, macroeconomic, governmental and regulatory trends; (2) movements in local and international securities markets, currency exchange rates and interest rates; (3) competitive pressures; (4) technological developments; and (5) changes in the financial position or credit worthiness of our customers, obligors and counterparties. The risk factors that we have indicated in our past and future filings and reports, including those with the Securities and Exchange Commission of the United States of America (the “SEC”) could adversely affect our business and financial performance. Other unknown or unpredictable factors could cause actual results to differ materially from those in the forward-looking statements. Forward-looking statements speak only as of the date on which they are made and are based on the knowledge, information available and views taken on the date on which they are made; such knowledge, information and views may change at any time. Santander does not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise. The information contained in this presentation is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Santander. Any person at any time acquiring securities must do so only on the basis of such person’s own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained in the presentation. In making this presentation available, Santander gives no advice and makes no recommendation to buy, sell or otherwise deal in shares in Santander or in any other securities or investments whatsoever. Neither this presentation nor any of the information contained therein constitutes an offer to sell or the solicitation of an offer to buy any securities. No offering of securities shall be made in the United States except pursuant to registration under the U.S. Securities Act of 1933, as amended, or an exemption therefrom. Nothing contained in this presentation is intended to constitute an invitation or inducement to engage in investment activity for the purposes of the prohibition on financial promotion in the U.K. Financial Services and Markets Act 2000. Note: Statements as to historical performance or financial accretion are not intended to mean that future performance, share price or future earnings (including earnings per share) for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. The businesses included in each of our geographic segments and the accounting principles under which their results are presented here may differ from the included businesses and local applicable accounting principles of our public subsidiaries in such geographies. Accordingly, the results of operations and trends shown for our geographic segments my differ materially from those of such subsidiaries.


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Agenda ? Group performance 1Q’15 ? Business areas performance 1Q’15 ? Conclusions ? Appendix


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1Q’15 Highlights 4 Profit growth while increasing profitability EUR million Attributable profit Higher commercial REVENUES, with net interest income performing better +32% 1,717 Good evolution of OPERATING EXPENSES, underpinned by efficiency plans 1,455 Efficiency ratio: 47.0% 1,303 +18% Lower loan-loss PROVISIONS with improved cost of credit General PROFIT growth by unit Higher year-on-year PROFITABILITY 1Q’14 4Q’14 1Q’15 EPS: +6% RoTE: 11.5% (+1.1 p.p.)


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1Q’15 Highlights 5 Volumes growth, high solvency and improved credit quality Quarter-on-quarter growth Year-on-year growth Current Increase in LENDING. Growth EUR +7% +7% +14% +14% to individuals and companies +8% Constant +7% EUR +4% +3% Growth in FUNDS consistent with lower cost of liabilities Loans Deposits + Loans Deposits + Mutual funds Mutual funds NPL and coverage ratios CET1 Fully loaded Coverage ratio Better CREDIT QUALITY and 66% 69% lower cost of credit 9.7% 9.7% NPL ratio 5.52% Solid SOLVENCY ratios 4.85% Mar’14 Mar’15 Dec’14(1) Mar’15 NOTE: Loans and deposits excluding repos (1) Pro-forma, including capital increase in January 2015


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Profit & Loss


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Grupo Santander results 7 Year-on-year profit growth underpinned by lower provisions and good management of operating expenses 1Q’15 Var. / 4Q’14 Var. / 1Q’14 % %* % %* NII + fee income 10,563 3.2 0.2 13.3 6.8 Gross income 11,444 3.7 0.7 13.0 6.8 Operating expenses -5,377 3.1 0.3 10.9 5.4 Net operating income 6,067 4.2 1.0 15.0 8.1 Loan-loss provisions -2,563 4.5 1.6 -4.9 -10.3 Profit before tax 2,990 15.9 11.1 39.1 29.3 Attributable profit 1,717 18.0 12.1 31.8 21.8 (*) Variations excluding exchange rate impact Note 1: The first quarter of 2014 included the capital gains obtained from the Altamira transaction (€385 million net) and SCUSA’s IPO (€730 million net). A similar amount for restructuring costs and impairment of intangible assets was recorded. The impact of these amounts on profits was zero. The first quarter of 2015 does not included any amount for these concepts Note 2: The fourth quarter of 2014 recorded capital gains from the Insurance transaction (€250 million) and charges for a similar amount for non-recurring restructuring costs and provisions. The impact on profits was thus zero.


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Main P&L items performance 8 Trends are maintained: higher gross income, control of costs and lower provisions EUR million Gross Constant EUR million Gross income income 11,444 11,243 11,368 11,444 10,961 11,040 10,922 +13% 10,715 +7% 10,488 10,124 1Q’15 / 1Q’14 1Q’15 / 1Q’14 Costs Costs +11% +5% 5,216 5,377 5,192 5,360 5,377 4,906 5,070 1Q’15 / 1Q’14 5,102 5,089 1Q’15 / 1Q’14 4,847 2,695 2,777 2,858 2,735 2,853 2,638 2,452 2,563 Provisions 2,521 2,563 Provisions -5% -10% 1Q’15 / 1Q’14 1Q’15 / 1Q’14 1Q’14 2Q 3Q 4Q 1Q’15 1Q’14 2Q 3Q 4Q 1Q’15


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GROSS INCOME. 1Q’15 / 1Q’14 performance and detail by country 9 Growth over 1Q’14 largely driven by net interest income. Gross income rose in all countries except Chile (UF) and Spain (lower trading gains) EUR million and % change in constant EUR Total gross income 1Q’15 / 1Q’14 (%) Business: +7% +6 Brazil 3,046 +589 +88 +52 11,444 USA 1,766 11 +591 10,124 Spain 1,764 -2 UK 1,551 +5 SCF 978 22 Mexico 833 +8 Chile 554 -3 Argentina 372 33 1Q’14 FX Net int. Fee Trading gains 1Q’15 Gross income income and Other* Gross Poland 340 +2 income income Portugal 238 +4 (*) “Other” includes income from equity accounted method, dividends and other operating results


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GROSS INCOME. Quarterly performance 10 Sustained gross income growth driven by net interest income Gross income—Group Constant EUR million Net interest income Up due to higher volumes and lower funding cost 7,966 8,038 7,703 7,691 7,450 Lending spreads impacted by change of mix and tougher competition Fee income Stable. Impacted by environment and regulation 2,578 Q-o-Q drop due to higher insurance revenues 2,436 2,472 2,476 2,524 in Brazil in 4Q’14 Trading gains Lower structural weight in gross income 970 791 695 Y-o-Y drop due to lower revenues from hedging 537 634 1Q’14 2Q 3Q 4Q 1Q’15


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OPERATING EXPENSES. 1Q’15/1Q’14 performance and detail by country 11 Costs declined in real terms and excluding perimeter (average inflation: 3.9%). Of note were Brazil and Spain EUR million Costs by unit. 1Q’15 / 1Q’14 var. Costs Costs (nominal)1 (real terms)2 5,377 Brazil 3.0 -3.8 +275 4,847 +255 Spain -4.7 -4.3 +5.4% Portugal -0.7 -0.4 Poland 2.0 2.6 -0.7% SCF 14.0 13.8 excl. perimeter and inflation UK 5.4 4.4 Mexico 5.8 2.0 Chile 8.3 3.6 USA 8.7 7.4 1Q’14 FX Business 1Q’15 Argentina 49.0 7.0 Costs Costs Group 5.4 1.5 Group excluding perimeter 3.2 -0.7 (1) In local currency. Excluding perimeter: Brazil (-1.1%); UK (+4.4%); SCF (-2.0%) (2) Nominal costs less 1Q’15 average inflation


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PROVISIONS. 1Q’15/1Q’14 performance and detail by country 12 Lower cost of credit with drop in loan-loss provisions in the large units EUR million and % change in constant EUR Cost of credit 1Q’15 / 1Q’14 (%) 1.65% Brazil 826 -9 1.38% USA 639 -4 Spain 367 -28 UK 76 -43 2,695 +164 -296 2,563 SCF 168 +29 -10% Mexico 211 +10 Chile 132 +5 Argentina 29 -15 Poland 39 -9 1Q’14 FX Business 1Q’15 Portugal Provisions Provisions 22 -36 Note: Cost of credit = 12 month loan-loss provisions / average lending. Calculated in current euros


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Balance sheet


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Lending 14 Change of trend in lending1 continues with faster year-on-year growth. All units increase y-o-y except for Portugal Gross loans by country (excluding repos) Mar’15 Q-o-Q % var. Y-o-Y % var. UK 276 +3 +5 Loans Spain 161 -1 +1 Brazil 76 +6 +17 +7% +5% USA 83 +4 +4 SCF 72 +13 +20 Chile 36 +3 +9 0% M’14 / M’13 D’14 / D’13 M’15 / M’14 Mexico 30 +4 +19 Portugal 24 0 -4 Poland 19 +3 +8 Argentina 7 +7 +26 TOTAL Group +3 +7 (1) Gross loans excluding repos


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Deposits + Mutual funds 15 Customer funds1 also registered faster year-on-year growth (+8% vs. +1% in March 2014) EUR million and change in constant EUR Deposits (excl. repos) + Mutual funds by country Mar’15 Q-o-Q % var. Y-o-Y % var. UK 224 +1 +3 Deposits + Mutual funds Spain 229 +6 +7 +8% Brazil 86 +2 +12 +6% USA 60 +11 +17 Chile 32 +3 +15 +1% Mexico 40 +1 +11 M’14 / M’13 D’14 / D’13 M’15 / M’14 Portugal 25 -1 +6 Poland 24 -2 +7 Argentina 9 +10 +41 TOTAL Group +4 +8 (1) Deposits (excluding repos) + managed and marketed mutual funds


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Credit quality 16 The Group’s credit quality continues to improve, accelerating its pace in recent quarters in the core units % NPL ratio Group Spain UK Coverage ratio 7.61 7.59 7.57 7.38 7.25 67 68 67 69 66 1.88 1.91 1.80 1.79 1.75 M’14 J’14 S’14 D’14 M’15 M’14 J’14 S’14 D’14 M’15 NPL ratio Brazil USA 5.52 5.45 5.28 5.19 4.85 5.74 5.78 5.64 M’14 J’14 S’14 D’14 M’15 5.05 4.90 2.88 2.93 2.68 2.54 2.30 M’14 J’14 S’14 D’14 M’15 M’14 J’14 S’14 D’14 M’15


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Capital 17 Capital generation partially offset by the impact of incorporations Capital ratios—fully loaded Leverage ratio1—fully loaded Total 11.8 12.0 10.5 10.5 4.7 4.6 9.7 9.7 Dec’14 (with capital Mar’15 Dec’14 (with capital Mar’15 increase) increase) By profits (+25 b.p.) Sharp assets growth (partly due to By higher RWAs and other (-11 b.p.) exchange rates) offset by increase Change of perimeter (-12 b.p.) in shareholders equity Parent bank T2 issuance (+25 b.p.) (1) Considering that established in the delegated regulation 2015/621.


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Financial ratios 18 Profitability ratios and tangible book value per share improved in 1Q’15 Efficiency (%) EPS (euros) -0.9 p.p. +6% 0.121 47.9 47.2 47.0 0.113 0.112 1Q’14 4Q’14 1Q’15 1Q’14 4Q’14 1Q’15 1 Tangible book value RoTE (%) 2 per share (euros) +1.1 p.p. +16% 10.4 11.5 4.29 10.2 4.01 3.71 1Q’14 4Q’14 1Q’15 1Q’14 4Q’14 1Q’15 (1) RoTE: Group attributable profit / (Average capital + reserves + retained profit + valuation adjustments – goodwill—other intangible assets) (2) Tangible book value per share = (Capital + reserves + retained profits + valuation adjustments – goodwill – intangible assets) / number of shares excluding treasury stock


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Agenda ? Group performance 1Q’15 ? Business areas performance 1Q’15 ? Conclusions ? Appendix


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Business areas 20 High diversification by country in profit generation Attributable profit by geographic segment in 1Q’15 Portugal, 2% Poland, 4% Spain, 15% Brazil, 21% SCF*, 10% Other Europe, 1% Mexico, 7% Chile, 5% UK, 20% Other LatAm, 5% USA, 10% Percentage over operating areas attributable profit, excluding Spain’s run-off real estate (*) Excluding SCF UK


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ATTRIBUTABLE PROFIT. 1Q’15 / 1Q’14 performance 21 Attributable profit rose in all units except Chile due to lower UF EUR million 1Q’15 attributable profit % Var. / 1Q’14 Constant EUR Current EUR Brazil 516 +41% +42% UK 477 +14% +27% Spain 357 +42% +42% USA 246 +28% +56% SCF SCF 242 +11% +11% Mexico 167 +13% +21% Chile 109 -17% -11% Poland 90 +6% +6% Argentina 80 +36% +44% Portugal 56 +58% +58% UF: Chilean Unidad de Fomento


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Spain 22 Activity P&L EUR million Volumes1 Customer NIM Var. M’15 / M’14 1Q’15 %4Q’14 %1Q’14 Profitability of loans 3.01% NII + fee income 1,590 -4.5 -0.7 2.97% 2.87% -0.8% +6% 2.80% 2.66% / 4Q’14 / 4Q’14 Gross income 1,764 4.4 -1.5 Operating expenses -852 -0.9 -4.7 +7% Cost of deposits Net op. income 913 10.0 1.6 1.21% 1.07% 0.98% 0.86% LLPs -367 14.7 -27.6 +1% 0.64% Attributable profit 357 19.5 42.1 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 ¡ Year-on-year growth in loans (companies and institutions) and funds (with better structure) ¡ Profit drivers / 1Q’14: lower provisions, efficiency plan and lower cost of liabilities ¡ In gross income, net interest income up 1.5% y-o-y and weak fee income (1) Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds


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Spain 23 Growth in volumes combined with drop in NPL ratio Loans (EUR billion) Customer funds (EUR billion) NPL and Cost of credit (%) 229 215 NPL Ratio 159 161 46 Mutual 36 Public funds Institutions 14 16 7.61 7.59 7.57 7.38 Household 7.25 50 47 67 mortgages Time 81 Other loans to deposits individuals 12 13 1.37 1.31 1.21 1.06 0.97 116 Companies 83 85 Demand deposits 98 Cost of credit M’14 M’15 M’14 M’15 M’14 J’14 S’14 D’14 M’15 Repos 5 3 Repos 4 6 ¡Increased customer funds ¡Lower NPLs due to negative ¡New lending: individuals (+36%) focusing on profitability 1 net entries in 1Q’15 and companies (+24%) ¡Demand deposits up 18% and ¡NPL ratio improved in recent ¡New mortgage loans: +23% mutual funds 28%. Time deposits quarters down 16% (1) Excluding commercial bills


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24 United Kingdom Activity P&L Ł million Volumes1 Banking NIM2 Var. M’15 / M’14 1Q’15 %4Q’14 %1Q’14 NII + fee income 1,100 -0.1 7.5 +3% +1% Gross income 1,152 1.4 4.7 / 4Q’14 / 4Q’14 1.85% 1.87% Operating expenses -605 0.1 5.4 +5% 1.81% 1.82% 1.79% +3% Net op. income 547 2.8 3.9 LLPs -56 105.0 -43.4 Attributable profit 355 15.2 14.0 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 ¡ Growth in retail and corporate loans ¡ Higher gross income from increased volumes and margins (NII up 8% year-on-year) ¡ Investments made in the branch refurbishments, digital banking, and reinforced corporates ¡ Provisions reflect prudent risk management and benign UK economic environment (1) Volumes in local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds (2) In local criteria


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United Kingdom 25 Increasing loyal customers through … and corporates our 1|2|3 strategy … 1|2|3 World Customers Current accounts Corporate loans Business centres / Relationship Managers Million Ł billion Ł billion 4.0 44.3 733 25.0 661 22.9 2.7 31.7 20.4 518 66 1.7 18.7 +40% 50 +9% 36 +70% +12% Mar’13 Mar’14 Mar’15 Mar’13 Mar’14 Mar’15 Mar’13 Mar’14 Mar’15 Mar’13 Mar’14 Mar’15 Business Relationship centres Managers ¡First choice for customers switching1 their ¡Progress in business diversification; rise in deposits current account provider to Santander UK (1 in 4) and in loans to corporates (in a subdued market) ¡Increased customer loyalty; most improved in ¡Building our commercial capability; new investment retail customer satisfaction among peers since Dec‘12 in business centres and enhanced platforms (1) Since the introduction in Sep’13 of the new system to guarantee customers the switching of their current account


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Brazil 26 Activity P&L EUR million Volumes1 Net Interest Margin Var. M’ 1Q’15 %4Q’14* %1Q’14* NIM NII + fee income 2,997 2.2 5.2 +6% +2% 6.5% 6.3% 5.9% 5.7% 5.8% / 4Q’14 / 4Q’14 Gross income 3,046 3.5 6.0 +17% Operating expenses -1,176 -8.1 3.0 +12% 3.8% 3.7% 3.7% Net op. income 1,870 12.4 8.0 3.4% 3.4% NIM net of provisions LLPs -826 -5.7 -9.3 Attributable profit 516 33.6 40.8 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 (*) Changes excluding fx impact ¡ Loans impacted by dollar balances and perimeter. Excluding them, up 2% q-o-q and 11% y-o-y ¡ Attributable profit continued to be underpinned by the good trend in provisions and costs ¡ Moreover, gross income was higher, with net interest income already growing year-on-year ¡ Over 1Q’14, profit backed by lower minority interests (PBT: +23%) (1) Local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds


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Brazil 27 Growth in loans with change of mix … with growth rates in line with our peers. and a lower risk profile … In companies, growing above the system EUR million and change in constant EUR Local criteria (1) Loans by segment Loans – Dec’14 / Dec’13 var. Mar’15 /Mar’14 /Dec’14 +11% +9% Mortgage loans to individuals 7 35% 6% +8% Consumer loans to individuals 17 -2% 1% +6% +6% Consumer finance 8 -4% -1% SMEs 11 6% 0% SAN Brazil System Private C1 C2 Companies 13 24% 9% banks Large companies 21 51% 13% Total 76 17% 6% Loans – Mar’15 / Mar’14 var. Loan spread and Cost of credit +26% Loan spread 9.2% 9.0% +15% +13% 8.4% 8.0% +11% 7.8% +10% +3% 5.8% 5.4% 5.1% 4.9% SAN System SAN System SAN System 4.6% Brazil Brazil Brazil Cost of credit Total Individual Companies 1Q’14 2Q 3Q 4Q 1Q’15 customers (1) Loans: local criteria figures exclude branches abroad


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Santander Consumer Finance 28 Activity P&L EUR million Volumes Net Interest Margin Var. M’1 1Q’15 %4Q’14 %1Q’14 NIM NII + fee income 968 13.9 21.0 +13% +12% / 4Q’14 / 4Q’14 4.0% Gross income 978 13.5 22.3 3.7% 3.5% 3.5% 3.3% +22% Operating expenses -417 10.8 14.0 +20% 2.9% 3.1% Net op. income 561 15.5 29.3 2.8% 2.7% 2.6% NIM net of provisions LLPs -168 17.6 29.3 Attributable profit 242 -8.7 10.8 1Q’14 2Q 3Q 4Q 1Q’15 Gross loans New loans ¡ Start-up of joint venture1 with PSA in France in 1Q’15 ¡ Higher gross income offset the rise in costs and provisions. All impacted by perimeter ¡ Excluding perimeter, new loans rose 9% and net operating income 7% ¡ Attributable profit impacted by higher minority interests and tax rate (1) Joint venture with PSA in the UK not included, as it is recorded in the UK. Note: Not including Santander Consumer UK profit, as it is recorded in Santander UK results. Including it, 1Q’15 attributable profit: EUR 278 mill. (-5% q-o-q; +10% y-o-y)


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USA 29 Activity P&L US$ million Santander Bank1 SCUSA Var. M’15 / M’14 Var. M’15 / M’14 1Q’15 %4Q’14 %1Q’14 +3% +4% +7% +24% NII + fee income 1,846 5.9 6.8 / 4Q’14 / 4Q’14 / 4Q’14 / 4Q’14 Gross income 1,987 4.7 11.1 +14% Operating expenses -709 0.0 8.7 +10% Net op. income 1,278 7.5 12.4 LLPs -719 0.2 -4.0 +1% -2% Attributable profit 277 -11.7 28.1 Loans 2 Funds Gross loans New loans ¡ Santander Bank: selective growth. SCUSA: strong growth in new loans and servicing ¡ Attributable profit rose y-o-y due to higher gross income and lower provisions in SCUSA ¡ Higher costs (regulatory compliance and franchise) in line with expected plan ¡ Lower profit over 4Q’14 due to extraordinary results of Santander Bank in that quarter (1) Local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds. (2) Excluding sale of portfolios and securitisations: +9% y-o-y; +5% q-o-q


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Corporate Activities 30 P&L EUR million 1Q’15 1Q’14 NII + fee income -497 -542 Trading gains 247 302 Operating expenses -208 -191 Provisions -116 -71 Taxes and minority interests -9 81 Attributable profit -585 -405 ¡ Higher net interest income due to lower cost of issues ¡ Lower trading gains (interest and exchange rates hedging) ¡ Higher costs largely due to regulatory compliance ¡ Lower recovery of taxes


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Agenda ? Group performance 1Q’15 ? Business areas performance 1Q’15 ? Conclusions ? Appendix


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32 1Q’15 Conclusions Good P&L dynamics Attributable profit rose in 9 out of 10 core units Loans increased in 9 out of 10 core units Good VOLUMES dynamics and funds in all of them Comfortable in LIQUIDITY AND CAPITAL, Central focus: organic growth with no restrictions to grow and more efficient use of capital All ratios improved: RISKS quality continues to improve NPL, coverage and cost of credit Improved PROFITABILITY All ratios improved: and book value per share Efficiency, EPS, RoTE and TBV per share In line to meet our targets by 2017 and become Simple l Personal l Fair


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33 Save the date Investor Day London 23rd – 24th September 2015


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Agenda ? Group performance 1Q’15 ? Business areas performance 1Q’15 ? Conclusions ? Appendix


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Appendix Other geographic units results Global segments results Group balance sheet Liquidity and funding NPL and coverage ratios, and cost of credit Quarterly income statements


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Other geographic units results


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Mexico 37 Activity P&L EUR million Volumes1 Net Interest Margin Var. M’ 1Q’15 %4Q’14* %1Q’14* +4% +1% NII + fee income 804 0.0 6.8 NIM / 4Q’14 / 4Q’14 4.1% 4.0% 4.0% 4.0% 4.0% Gross income 833 2.1 8.4 +19% Operating expenses -349 5.4 5.8 +11% Net op. income 484 -0.2 10.4 2.7% 2.8% 2.6% 2.5% 2.5% LLPs -211 15.9 9.5 NIM net of provisions Attributable profit 167 -12.6 12.5 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 (*) Changes excluding fx impact ¡ Expansion plan and commercial strategy resulted in market share gains ¡ Year-on-year profit growth (+13%) due to higher gross income and lower cost of credit ¡ Higher commercial revenues absorbed interest rates at their lowest levels and change of mix ¡ Profit fell over 4Q’14 because of higher tax charge and lower provisions in 4Q’14 (1) Local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds


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Chile 38 Activity P&L Volumes1 EUR million Net Interest Margin Var. M 1Q’15 %4Q’14* %1Q’14* n UF 1.3% 1.8% 0.6% 1.9% -0.02% NII + fee income 485 -21.1 -7.8 +3% +3% / 4Q’14 / 4Q’14 Gross income 554 -14.4 -3.3 NIM 4.7% 4.7% 4.3% 4.0% Operating expenses -234 -2.7 8.3 3.5% +15% Net op. income 320 -21.4 -10.3 +9% 3.5% 3.2% 3.0% LLPs -132 -20.7 5.5 2.6% 2.3% NIM net of provisions Attributable profit 109 -37.0 -17.4 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 (*) Changes excluding fx impact ¡ Growth in target segments: loans to companies (+9%), high-income (+13%) and demand deposits (+14%) ¡ Gross income and profit comparisons impacted by lower UF inflation ¡ Moreover, in 4Q’14 taxes were released due to the tax reform (1) Local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds (2) Chilean Unidad de Fomento


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Poland 39 Activity P&L EUR million Volumes1 Customer NIM Var. M’15 1Q’15 %4Q’14* %1Q’14* Profitability of loans 5.21% 5.22% 5.12% 4.77% NII + fee income 291 -4.0 -8.0 +3% -2% 4.53% Gross income 340 -4.0 2.0 / 4Q’14 / 4Q’14 Cost of deposits Operating expenses -149 3.6 2.0 +8% +7% Net op. income 191 -9.2 2.0 1.69% 1.60% 1.68% 1.68% 1.33% LLPs -39 -31.2 -8.8 Attributable profit 90 -4.5 6.3 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 (*) Changes excluding fx impact ¡ In the first quarter, faster growth in loans and management of deposits cost ¡ Year-on-year profit increased due to lower provisions and control of costs ¡ Gross income impacted by lower interest rates and tougher regulation. Margins/ALCOs management (1) Local currency. Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds


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Portugal 40 Activity P&L EUR million Volumes1 Cost of new term deposits Var. M’ 1Q’15 %4Q’14 %1Q’14 NII + fee income 211 -1.8 4.5 -0.5% -1% / 4Q’14 / 4Q’14 Gross income 238 -8.7 4.4 +6% 1.72% 1.69% 1.36% Operating expenses -121 -3.9 -0.7 0.96% 0.80% Net op. income 117 -13.2 10.1 -4% LLPs -22 27.1 -35.6 Attributable profit 56 -22.9 58.0 Loans Funds 1Q’14 2Q 3Q 4Q 1Q’15 ¡ Loans fell at a slower pace. Better performance in loans to companies than the sector ¡ Attributable profit continued to normalise (+58% y-o-y) ¡ Good performance of net interest income (+10% y-o-y) and control of costs ¡ Profit fell over 4Q’14 when capital gains were recorded and provisions low (1) Loans excluding repos. Funds: deposits (excluding repos) + marketed mutual funds


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Other Latin American countries 41 Attributable profit Constant EUR million Argentina Uruguay Peru +36% 80 59 +23% +36% 14 18 7 5 1Q’14 1Q’15 1Q’14 1Q’15 1Q’14 1Q’15 ¡ Focus on loyalty, transactions and target segments ¡ Double-digit growth in volumes ¡ P&L underpinned by gross income growth


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Spain run-off real estate 42 Activity P&L EUR million Balance sheet Coverage ratios EUR billion 1Q’15 and M’15 / M’14 change 1Q’15 1Q’14 %1Q’14 -24% +3 p.p. 0 p.p. Gross income 0 -8 n.m. 10.3 Operating expenses -51 -52 -0.3 Equity stakes 7.8 55% 55% Net 3.6 Provisions -84 -149 -43.4 foreclosures 3.5 Net loans Tax recovery 41 62 -34.8 5.2 3.6 Attributable profit -95 -146 -34.8 M’14 M’15 Loans Foreclosures ¡ Exposure continues to fall at rates of over -20%. Mainly in loans (-32%) ¡ Increased coverage ratios ¡ Lower losses due to reduced need for provisions


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Global segments results


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Retail Banking 44 Activity P&L EUR billion EUR million 1Q’15 %4Q’14* %1Q’14* Net loans Deposits NII + fee income 9,970 0.0 5.1 +14%* +10%* Gross income 10,298 -0.1 7.0 685 547 Operating expenses -4,618 -0.5 5.0 601 Net op, income 5,680 0.2 8.7 M’14 M’15 LLPs -2,323 -2.2 -13.2 M’14 M’15 (*) +6% excluding FX impact (*) +3% excluding FX impact Attributable profit 1,933 -5.2 31.7 (*) Changes excluding fx impact Gross income EUR million 10,298 9,705 10,008 ¡ Loans and deposits growth 9,074 9,423 ¡ Good y-o-y performance of net interest income (+5%) and fee income (+4%) ¡ Costs rose at below the inflation rate excluding perimeter. Lower provisions 1Q’14 2Q 3Q 4Q 1Q’15


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Global Wholesale Banking (GBM) 45 Gross income P&L EUR million EUR million 1,398 1Q’15 %4Q’14* %1Q’14* TOTAL 1,281 242 NII + fee income 1,089 4.5 16.6 Trading and capital 125 Gross income 1,398 27.6 5.4 Global markets 463 -16% 389 Operating expenses -500 3.8 8.1 Financing 315 Customers Net op, income 898 46.3 3.9 solutions & advisory 275 +15% * 0% Global transaction LLPs -198 95.2 83.6 418 +8% 451 banking Attributable profit 470 54.6 -4.7 1Q’14 1Q’15 (*) Changes excluding fx impact (*) Excluding fx impact: total gross income, +5%; customer revenues -4% ¡ Customer revenues account for 83% of TOTAL 1,398 Trading y 1,281 1,317 1,257 total gross income 1,068 capital ¡ Higher commercial revenues Clients 1,156 1,157 1,155 1,056 1,034 ¡ Excellent efficiency ratio: 36% ¡ Profit fell y-o-y due to particularly 1Q’14 2Q 3Q 4Q 1Q’15 low provisions in 1Q’14


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46 Group balance sheet


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Grupo Santander balance sheet. Highlights 47 Retail balance sheet, appropriate for a low risk business model, liquid and well capitalised EUR billion Balance sheet at March 2015 1 1,370 Lending: 58% of balance sheet 1,370 Cash and cr Credit instituti 188 2 169 2 institutions Cash, central banks and credit Derivativ 97 3 Derivatives 123 institutions: 14% AFS portfol 106 4 Other 45 Trading portf 69 3 5 Derivatives (with counterparty on the Othe 116 6 liabilities side): 7% of balance sheet Customer 687 deposits 4 Available for sale portfolio (AFS): 8% Net loans 794 1 custom 5 subordinated Issues and Trading portfolio: 5% liabilities 228 Shareholders’ equity & fixed liabilities 118 6 Other (goodwill, fixed assets, accruals): Assets Liabilities 8% (*) Other assets: Goodwill EUR 29 bill., tangible and intangible assets EUR 27 bill., other capital instruments at fair value EUR 1 bill., accruals and other accounts EUR 59 bill.


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48 Liquidity and funding


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Liquidity and funding 49 Well-funded balance sheet with high structural liquidity surplus March 2015. EUR billion Santander Group liquidity balance sheet Net loans 687 osits 794 Commercial Gap: EUR 107 bill. custom 69 curitisations Structural liquidity1 surplus: EUR 160.5 bill. (15% net liabilities) Fixed asse 84 146 term funding & oth Finan 187 136 uity (102) and asse er (34) 27 Funding Assets Liabilities Note: Liquidity balance sheet for management purposes (net of trading derivatives and interbank balances). Provisional (1) Financial assets – short term wholesale funding markets


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Liquidity and funding 50 Higher recourse to wholesale funding in the first quarter, backed by improved market conditions: issuances outpaced maturities Mar’15 Issuances (EUR bn.) Diversified issuances—1Q’15 18.7 T 14.4 US$ Sterling area, area, 15.4 34% 41% M/L term issuance 11.0 Euro area, 25% Securitisations1 3.4 3.3 1Q’14 1Q’15 (1) Placed in the market and including structured finance


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51 NPL, coverage ratios and cost of credit


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52 NPL ratio % 31.03.14 30.06.14 30.09.14 31.12.14 31.03.15 Continental Europe 9.12 9.04 8.96 8.93 8.57 Spain 7.61 7.59 7.57 7.38 7.25 Santander Consumer Finance 4.14 4.07 3.97 4.82 4.52 Poland 7.35 7.42 7.43 7.42 7.33 Portugal 8.26 8.16 8.49 8.89 8.96 United Kingdom 1.88 1.91 1.80 1.79 1.75 Latin America 5.06 5.03 4.98 4.65 4.49 Brazil 5.74 5.78 5.64 5.05 4.90 Mexico 3.62 3.52 3.74 3.84 3.71 Chile 5.99 5.94 5.98 5.97 5.88 USA 2.88 2.93 2.68 2.54 2.30 Operating Areas 5.54 5.46 5.29 5.19 4.87 Total Group 5.52 5.45 5.28 5.19 4.85


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53 Coverage ratio % 31.03.14 30.06.14 30.09.14 31.12.14 31.03.15 Continental Europe 58.0 58.3 58.1 57.2 58.6 Spain 44.6 44.9 45.5 45.5 46.6 Santander Consumer Finance 105.1 105.2 106.4 100.1 103.6 Poland 64.6 65.3 65.8 60.3 61.6 Portugal 50.6 53.1 53.9 51.8 52.4 United Kingdom 42.9 41.1 43.4 41.9 41.2 Latin America 86.1 86.3 83.5 84.7 83.9 Brazil 95.2 94.8 91.4 95.4 95.2 Mexico 98.6 96.6 90.1 86.1 88.4 Chile 50.7 51.7 52.3 52.4 52.0 USA 163.3 165.0 184.1 192.8 210.7 Operating Areas 66.0 66.4 67.0 66.6 68.4 Total Group 66.3 66.8 67.5 67.2 68.9


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Non-performing loans and Provision funds. 1Q’15 54 Non-performing loans Provision funds 100%: €41,919 million 100%: €28,894 million Other, 17% Other, 16% Spain, 21% Spain, 31% USA, 5% USA, 15% Chile, 5% Mexico, 3% SCF*, 12% Chile, 4% Brazil, 10% SCF*, 8% Poland, 3% Mexico, 4% Poland, 4% Portugal, Brazil, 14% 4% UK, 12% Portugal, UK, 7% 5% Percentage over Group’s total (*) Excluding SCF UK


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55 Cost of credit % 31.03.14 30.06.14 30.09.14 31.12.14 31.03.15 Continental Europe 1.21 1.14 1.08 1.02 0.96 Spain 1.37 1.31 1.21 1.06 0.97 Santander Consumer Finance 0.89 0.87 0.85 0.90 0.94 Poland 0.98 0.92 0.95 1.04 1.00 Portugal 0.63 0.55 0.47 0.50 0.45 United Kingdom 0.23 0.22 0.19 0.14 0.11 Latin America 4.24 3.95 3.77 3.59 3.42 Brazil 5.82 5.38 5.14 4.91 4.63 Mexico 3.59 3.58 3.26 2.98 2.92 Chile 1.82 1.76 1.71 1.75 1.74 USA 2.94 3.15 3.40 3.45 3.40 Operating Areas 1.61 1.55 1.50 1.44 1.38 Total Group 1.65 1.56 1.52 1.43 1.38 Cost of credit = 12 month loan-loss provisions / average lending


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Spain run-off real estate. Exposure and coverage ratios 56 Coverage by borrowers’ situation Total coverage (1Q’15) (problematic assets + performing loans) EUR million Total real estate 55% Gross risk Coverage Net exposure Fund Risk Non-performing 6,743 3,936 2,807 Substandard1 981 344 637 Mar’15 Foreclosed real estate 7,806 4,310 3,496 Non-performing 58% Total problematic assets 15,530 8,590 6,940 Subestándar1 35% Performing loans2 106 0 106 Foreclosed real estate 55% Total problematic assets 55% Real estate exposure 15,636 8,590 7,046 Performing loans2 0% (1) 100% up-to-date with payments (2) Performing loans: loans up-to-date with payments


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Spain run-off real estate. Loans and foreclosures 57 LOANS with real estate purpose Foreclosed REAL ESTATE (Mar. 2015) EUR Million EUR Million Gross Net amount Coverage amount Mar’15 Dic’14 Var. Finished buildings 3,219 3,577 -358 Finished buildings 2,265 43% 1,298 Buildings under constr. 241 130 111 Buildings under constr. 570 46% 306 Developed land 2,493 2,641 -148 Developed land 2,519 60% 1,000 Building and other land 738 752 -14 Building land 2,365 64% 859 Non mortgage guarantee 1,139 1,176 -37 Other land 87 62% 33 Total 7,830 8,276 -446 Total 7,806 55% 3,496


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58 Quarterly P&L


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Santander Group EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 9,323 9,773 9,910 10,238 10,563 Gross income 10,124 10,488 10,961 11,040 11,444 Operating expenses (4,847) (4,906) (5,070) (5,216) (5,377) Net operating income 5,277 5,582 5,891 5,824 6,067 Net loan-loss provisions (2,695) (2,638) (2,777) (2,452) (2,563) Other (433) (508) (558) (792) (514) Profit before taxes 2,149 2,435 2,556 2,580 2,990 Consolidated profit 1,579 1,771 1,901 1,746 2,067 Attributable profit 1,303 1,453 1,605 1,455 1,717


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Santander Group Constant EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 9,886 10,175 10,167 10,544 10,563 Gross income 10,715 10,922 11,243 11,368 11,444 Operating expenses (5,102) (5,089) (5,192) (5,360) (5,377) Net operating income 5,613 5,833 6,052 6,008 6,067 Net loan-loss provisions (2,858) (2,735) (2,853) (2,521) (2,563) Other (441) (509) (551) (795) (514) Profit before taxes 2,313 2,589 2,648 2,692 2,990 Consolidated profit 1,704 1,886 1,974 1,837 2,067 Attributable profit 1,410 1,552 1,671 1,532 1,717


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61 Continental Europe EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 2,973 3,077 3,013 3,123 3,126 Gross income 3,196 3,256 3,139 3,231 3,379 Operating expenses (1,607) (1,582) (1,557) (1,591) (1,627) Net operating income 1,589 1,673 1,582 1,640 1,751 Net loan-loss provisions (791) (770) (737) (582) (638) Other (152) (196) (151) (77) (120) Profit before taxes 647 707 694 981 993 Consolidated profit 499 536 518 693 734 Attributable profit 463 499 472 644 664


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62 Spain EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 1,602 1,663 1,635 1,665 1,590 Gross income 1,792 1,782 1,733 1,690 1,764 Operating expenses (894) (873) (855) (860) (852) Net operating income 898 909 878 830 913 Net loan-loss provisions (507) (488) (429) (320) (367) Other (33) (51) (9) (81) (32) Profit before taxes 358 370 440 429 513 Consolidated profit 253 261 310 303 362 Attributable profit 251 261 309 299 357


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63 Santander Consumer Finance EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 800 822 822 850 968 Gross income 800 827 821 862 978 Operating expenses (366) (357) (354) (376) (417) Net operating income 434 470 467 486 561 Net loan-loss provisions (130) (123) (149) (143) (168) Other (14) (17) (71) 65 (22) Profit before taxes 291 330 247 408 372 Consolidated profit 225 245 184 277 274 Attributable profit 219 237 170 265 242


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64 Poland EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 317 328 322 302 291 Gross income 334 353 335 353 340 Operating expenses (147) (148) (143) (143) (149) Net operating income 188 205 192 210 191 Net loan-loss provisions (43) (42) (44) (57) (39) Other (3) (16) 8 22 (1) Profit before taxes 142 147 156 175 151 Consolidated profit 115 120 122 127 123 Attributable profit 85 88 91 94 90


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65 Poland PLN million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 1,327 1,367 1,344 1,271 1,220 Gross income 1,399 1,471 1,400 1,487 1,427 Operating expenses (613) (615) (598) (604) (625) Net operating income 786 855 802 883 802 Net loan-loss provisions (180) (174) (184) (238) (164) Other (12) (66) 33 90 (3) Profit before taxes 594 615 650 735 634 Consolidated profit 483 500 511 535 517 Attributable profit 355 366 382 395 377


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66 Portugal EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 202 204 206 215 211 Gross income 228 237 230 261 238 Operating expenses (122) (121) (122) (126) (121) Net operating income 106 116 108 135 117 Net loan-loss provisions (34) (40) (32) (17) (22) Other (30) (29) (20) (20) (21) Profit before taxes 42 47 57 97 74 Consolidated profit 33 37 42 73 56 Attributable profit 36 39 42 73 56


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67 United Kingdom GBP million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 1,023 1,045 1,070 1,101 1,100 Gross income 1,100 1,105 1,124 1,136 1,152 Operating expenses (574) (571) (579) (604) (605) Net operating income 526 533 545 532 547 Net loan-loss provisions (99) (71) (70) (27) (56) Other (38) (51) (58) (108) (41) Profit before taxes 388 411 417 396 449 Consolidated profit 311 325 326 308 360 Attributable profit 311 325 326 308 355


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68 United States USD million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 1,728 1,798 1,794 1,742 1,846 Gross income 1,789 1,864 1,931 1,898 1,987 Operating expenses (652) (649) (684) (709) (709) Net operating income 1,137 1,215 1,248 1,189 1,278 Net loan-loss provisions (749) (684) (811) (718) (719) Other (3) (4) (19) 40 (21) Profit before taxes 385 527 418 512 538 Consolidated profit 276 362 324 390 389 Attributable profit 216 272 259 314 277


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69 Brazil EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 2,828 2,979 3,018 2,969 2,997 Gross income 2,851 2,986 3,192 2,978 3,046 Operating expenses (1,133) (1,196) (1,291) (1,296) (1,176) Net operating income 1,719 1,791 1,900 1,682 1,870 Net loan-loss provisions (905) (933) (958) (887) (826) Other (143) (166) (253) (244) (209) Profit before taxes 671 693 689 551 835 Consolidated profit 469 504 520 433 571 Attributable profit 364 395 409 391 516


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70 Brazil R$ million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 9,161 9,111 9,081 9,425 9,635 Gross income 9,236 9,132 9,617 9,458 9,792 Operating expenses (3,669) (3,657) (3,893) (4,111) (3,779) Net operating income 5,567 5,475 5,724 5,347 6,012 Net loan-loss provisions (2,930) (2,850) (2,882) (2,818) (2,657) Other (462) (508) (770) (772) (672) Profit before taxes 2,175 2,117 2,072 1,757 2,683 Consolidated profit 1,520 1,544 1,564 1,378 1,834 Attributable profit 1,178 1,208 1,231 1,241 1,657


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71 Mexico EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 699 720 752 781 804 Gross income 713 775 791 793 833 Operating expenses (307) (312) (319) (322) (349) Net operating income 407 463 471 471 484 Net loan-loss provisions (179) (191) (210) (177) (211) Other (2) (2) 6 (1) 8 Profit before taxes 226 271 267 293 281 Consolidated profit 178 214 217 242 215 Attributable profit 138 169 167 186 167


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72 Mexico Million pesos 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 12,667 12,832 13,074 13,529 13,530 Gross income 12,928 13,821 13,738 13,732 14,017 Operating expenses (5,557) (5,560) (5,545) (5,579) (5,878) Net operating income 7,371 8,261 8,193 8,153 8,139 Net loan-loss provisions (3,237) (3,401) (3,654) (3,058) (3,545) Other (28) (34) 106 (13) 130 Profit before taxes 4,106 4,827 4,644 5,083 4,724 Consolidated profit 3,228 3,825 3,770 4,192 3,624 Attributable profit 2,504 3,012 2,910 3,225 2,817 2,504 3,012 2,910 3,225 2,817


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73 Chile EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 489 526 470 577 485 Gross income 533 551 505 608 554 Operating expenses (201) (210) (217) (226) (234) Net operating income 332 341 288 382 320 Net loan-loss provisions (116) (118) (131) (156) (132) Other (7) (3) 3 (18) 6 Profit before taxes 209 220 160 209 195 Consolidated profit 176 192 136 236 150 Attributable profit 123 132 92 162 109


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74 Chile Ch$ billion 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income 369.6 399.6 359.8 432.1 340.7 Gross income 402.4 418.6 386.3 454.9 389.4 Operating expenses (151.9) (159.7) (165.7) (169.0) (164.5) Net operating income 250.6 258.9 220.6 285.9 224.8 Net loan-loss provisions (87.7) (89.6) (100.0) (116.6) (92.5) Other (5.1) (2.0) 2.1 (13.4) 4.3 Profit before taxes 157.8 167.3 122.7 155.9 136.7 Consolidated profit 132.8 145.6 103.9 177.0 105.6 Attributable profit 92.7 100.4 70.7 121.5 76.6


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75 Corporate Activities EUR million 1Q 14 2Q 14 3Q 14 4Q 14 1Q 15 NII + Fee income (542) (495) (466) (471) (497) Gross income (224) (237) 10 (7) (252) Operating expenses (191) (197) (194) (181) (208) Net operating income (416) (434) (183) (188) (460) Net loan-loss provisions 1 (1) 0 2 0 Other (72) (67) (90) (342) (117) Ordinary profit before taxes (487) (502) (273) (529) (576) Ordinary consolidated profit (408) (444) (262) (671) (557) Ordinary attributable profit (405) (444) (259) (681) (585) Attributable profit (405) (444) (259) (681) (585) 


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Santader dow jones sustainability indexes


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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

Banco Santander, S.A.
Date: April 30, 2015 By:

/s/ José García Cantera

Name:  José García Cantera
Title:   Chief Financial Officer