SECURITIES AND EXCHANGE COMMISSION
 
Washington, D.C.20549
 
FORM 6-K
 
REPORT OF FOREIGN PRIVATE ISSUER
 
Pursuant to Rule 13a-16 or 15d-16 of
the Securities Exchange Act of 1934
 
For the month of August, 2016
 
 
AVIVA PLC
 
(Translation of registrant's name into English)
 
 
ST HELEN’S, 1 UNDERSHAFT
LONDON EC3P 3DQ
(Address of principal executive offices)
 
 
 
Indicate by check mark whether the registrant files or will file annual reports
under cover Form 20-F or Form 40-F.
 
 
Form 20-F X     Form 40-F
 
 
 
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange Act of 1934.
 
 
Yes      No X
 
 
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82-            
 
 
 
Enclosures: Half-year Report - Part 2 of 4
 
 
 
 
 
 
 
 
Part 2 of 4
 
 
 
 
Page 1
 
Contents
 
In this section
Page
Overview
 
Key financial metrics
2
 
 
1   Cash and operating capital generation
3
i       Cash remitted to Group
3
ii      Operating capital generation: Solvency II basis
3
 
 
2   Operating Profit: IFRS basis
4
 
 
3   Expenses
5
 
 
4   Value of new business
6
 
 
5   General insurance combined operating ratio
7
 
 
6   Business unit performance
8
i       United Kingdom and Ireland Life
8
ii      United Kingdom and Ireland General Insurance & Health
9
iii     Europe
10
iv     Canada
12
v      Asia
13
vi     Fund management
14
 
 
7   Profit drivers
15
i       Life business: IFRS basis
15
ii      General insurance and health: IFRS basis
18
iii     Fund flows
21
 
 
8   Capital & assets summary
22
i       Summary of assets
22
ii      Net asset value
24
iii     Return on equity
25
iv     Solvency II
26
 
 
Financial supplement
29
A     Income & expenses
30
B      IFRS financial statements and notes
35
C      Capital & liquidity
83
D     Analysis of assets
87
E      VNB & sales analysis
103
 
 
Other information
113
 
 
 
 
 
 
 
Page 2
 
Operating capital generation: Solvency II basis
 
 
months
2016
£bn
United Kingdom & Ireland Life
0.7
United Kingdom & Ireland General Insurance & Health
0.1
Europe
0.6
Canada
0.1
Asia and Other
(0.3)
Total
1.2
 
Operating profit before tax: IFRS basis
 
 
months
2016
£m
6 months
2015
£m
Sterling
% change
Life business
1,226
1,021
20%
General insurance and health
334
422
(21)%
Fund management
49
33
48%
Other*
(284)
(306)
7%
Total1
1,325
1,170
13%
 
 
 
 
Operating earnings per share1 **
22.4p
22.1p
1%
*    Includes other operations, corporate centre costs and group debt and other interest costs.
**  Net of tax, non-controlling interests, preference dividends, coupon payments in respect of the direct capital instrument (DCI) and tier 1
       notes (net of tax). 
 
Expenses
 
 
6 months
2016
£m
6 months
2015
£m
Sterling
% change
Operating expenses
1,696
1,498
13%
Integration & restructuring costs
105
172
(39)%
Expense base
1,801
1,670
8%
 
 
 
 
Operating expense ratio
53.4%
52.8%
0.6pp
 
Value of new business: MCEV basis
 
 
6 months
2016
£m
6 months
2015
£m
Sterling
% change2
Constant currency
% change2
United Kingdom & Ireland
280
260
8%
8%
France
103
98
6%
(1)%
Poland3
27
30
(9)%
(11)%
Italy
71
39
82%
71%
Spain
16
13
29%
22%
Turkey
12
12
(6)%
-
Asia
61
76
(20)%
(23)%
Aviva Investors
13
6
106%
106%
Value of new business
583
534
9%
7%
 
General insurance combined operating ratio
 
 
6 months 2016
6 months 2015
Change
United Kingdom & Ireland
95.4%
93.2%
2.2pp
Europe
96.7%
94.3%
2.4pp
Canada
95.8%
91.9%
3.9pp
General insurance combined operating ratio
96.2%
93.1%
3.1pp
 
IFRS profit after tax
 
 
6 months
2016
£m
6 months
2015
£m
Sterling
% change
IFRS profit after tax1
201
545
(63)%
Basic earnings per share1
2.5p
12.8p
(80)%
 
Interim dividend
 
 
6 months 2016
 
6 months 2015
 
Sterling
% change
Interim dividend per share
7.42p
6.75p
10%
 
Capital position
 
 
30 June
2016
 31 December
2015
Sterling
% change
Estimated Solvency II cover ratio4,5
174%
180%
(6.0)pp
Estimated Solvency II surplus5
£9.5bn
£9.7bn
(2)%
IFRS net asset value per share (restated)6
412p
390p
6%
1    Refer to 'Financial supplement' for the reconciliation of Group operating profit to profit after tax - IFRS basis and refer to B7 - Earnings per share for a reconciliation of operating earnings per share to basic earnings per share.
2    Currency movements are calculated using unrounded numbers so minor rounding differences may exist.
3    Poland includes Lithuania.
4    The estimated Solvency II ratio represents the shareholder view. This excludes the contribution to Group Solvency Capital Requirement (SCR) and Group Own Funds of fully ring fenced with-profits funds £2.7 billion (FY15: £2.7 billion) and staff pension schemes in surplus £0.9 billion
              (FY15: £0.7 billion)
- these exclusions have no impact on
Solvency II surplus.
5    The estimated Solvency II position includes the estimated impact of acquiring the RBC General Insurance business (£(0.3) billion) on a pro-forma basis. The acquisition completed on 1st July 2016, and was funded by an issue of £0.3 billion of subordinated debt in May 2016.
6    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015
      of £20 million with an increase in equity at 31 December 2015 of £38 million. See note B2 for further details.
 
 
 
 
Page 3
 
1.i - Cash remitted to Group
 
The flow of sustainable cash remittances from the Group's businesses is a key financial priority. The cash remittances for HY16 were £752 million (HY15: £495 million) including dividends and interest remitted on internal loans.

 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
United Kingdom & Ireland Life
577
287
667
United Kingdom & Ireland General Insurance & Health1
-
-
358
France
22
98
252
Poland
136
81
81
Italy
-
-
45
Spain
8
3
49
Other Europe
3
4
4
Europe
169
186
431
Canada2
4
2
6
Asia
-
-
21
Other3
2
20
24
Total4
752
495
1,507
1    FY15 cash remittances include £351 million received from UK & Ireland GI in February 2016 in respect of 2015 activity.
2    In FY15, CAD$230 million in respect of 2015 activity was retained at the Canadian holding company in order to part-fund the RBC General Insurance Company acquisition.
3    Other includes Aviva Investors and Group Reinsurance.
4    Cash remittances are amounts paid by our operating businesses to the Group, comprising dividends and interest on internal loans. These amounts are eliminated on consolidation and are hence not directly reconcilable to the Group's IFRS condensed statement of cash flows.
 
The increase in cash remitted to Group is primarily driven by UK Life's contribution of £577 million (HY15: £287 million). No dividends were received by the Group from Friends UK in HY15 as a result of a £150 million remittance paid to its holding company prior to the Group's acquisition of the Friends Life business. Poland's dividend increased to £136 million (HY15: £81 million) as a result of a legal entity restructuring deferring the timing of remittance for part of the HY15 Polish dividend until 2016. We currently expect to receive cash remittances from France and Aviva Investors in the second half of the year.
We will report excess centre cash flow annually following receipt of all cash remittances. Excess centre cash flow represents cash remitted by business units to the Group centre less central operating expenses and debt financing costs. It is an important measure of the cash that is available to pay dividends, reduce debt, pay exceptional charges or invest back into our business units. It does not include non-operating cash movements such as disposal proceeds or capital injections. 
 
1.ii - Operating capital generation: Solvency II basis
The active management of the generation and utilisation of capital is a primary Group focus, balancing new business investment and shareholder distribution to deliver our "cash flow plus growth" investment thesis.
Solvency II operating capital generation was £1.2 billion during HY16, incorporating £1.5 billion from our operating business units, net of £0.3 billion of debt and corporate centre costs.
 
 
6 months
2016
£bn
United Kingdom & Ireland Life
0.7
United Kingdom & Ireland General Insurance & Health
0.1
Europe
0.6
Canada
0.1
Asia and Other1
(0.3)
Total Group SII operating capital generation2
1.2
1    Other primarily relates to Group centre costs.
2    As reported in the movement in Group Solvency II surplus disclosure in Note 8iv.
 
Operating capital generation (OCG) was previously calculated on a MCEV basis for long-term covered business and an adjusted IFRS basis for other business.
Following the introduction of the Solvency II regime on 1 January 2016, OCG is now reported on a Solvency II basis for all business. OCG is the Solvency II surplus movement in the period due to operating items including new business contribution, expected investment returns on existing business and management actions. It excludes economic variances, economic assumption changes and integration and restructuring costs which are included in non-operating capital generation. The expected investment returns are consistent with the returns used in IFRS (as set out in notes A4 and A5 in the financial supplement). This is the first time the disclosure has been calculated on a Solvency II basis and no prior period comparatives are available for 30 June 2015 or 31 December 2015. Total Group OCG is a component of the movement in Group Solvency II surplus over the period as set out in Note 8.iv and is not reconcilable to IFRS.
Our principal source of liquidity is cash remittances in the form of dividends and debt interest receipts from our businesses. OCG measures the amount of Solvency II capital the Group generates from operating activities. Capital generated adds to the Solvency II surplus which can be used to fund business unit remittances and, in turn, the group dividend as well as for investment in initiatives that provide potential future growth.
 
 
 
 
Page 4
 
2 - Operating Profit: IFRS basis
Group operating profit before tax: IFRS basis
For the six month period ended 30 June 2016
 
 
6 months
2016
£m
6 months
2015
£m
Restated1
Full Year
2015
£m
Operating profit before tax attributable to shareholders' profits
 
 
 
Life business
 
 
 
United Kingdom & Ireland
711
569
1,455
France
212
195
395
Poland
60
63
129
Italy
74
65
139
Spain
47
43
92
Turkey
2
6
11
Europe
395
372
766
Asia
118
79
244
Other
2
1
(23)
Total life business (note 7.i)
1,226
1,021
2,442
General insurance and health
 
 
 
United Kingdom & Ireland2
231
239
430
Europe
35
59
114
Canada
88
131
214
Asia
(6)
(4)
(6)
Other
(14)
(3)
13
Total general insurance and health2  (note 7.ii)
334
422
765
Fund management
 
 
 
Aviva Investors
49
32
105
Asia
-
1
1
Total fund management
49
33
106
Other
 
 
 
Other operations (note A1) 
(49)
(57)
(84)
Market operating profit2
1,560
1,419
3,229
Corporate centre (note A2)
(80)
(79)
(180)
Group debt costs and other interest (note A3)
(155)
(170)
(361)
Operating profit before tax attributable to shareholders' profits2
1,325
1,170
2,688
Tax attributable to shareholders' profit
(323)
(304)
(603)
Non-controlling interests
(67)
(82)
(152)
Preference dividends and other3
(30)
(23)
(74)
Operating profit attributable to ordinary shareholders2
905
761
1,859
 
 
 
 
Operating earnings per share2,4
22.4p
22.1p
49.7p
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31
      December 2015 of £38 million. See note B2 for further details.
2    FY15 excludes the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva Insurance Limited (AIL).
3    Other includes coupon payments in respect of the direct capital instrument (DCI) and tier 1 notes (net of tax).
4    Net of tax, non-controlling interests, preference dividends, coupon payments in respect of the direct capital instrument (DCI) and tier 1 notes (net of tax). The calculation of earnings per share uses a weighted average of 4,046 million (HY15: 3,437 million; FY15: 3,741 million) ordinary shares in issue, after deducting treasury shares.
 
 
Overall operating profit increased to £1,325 million (HY15: £1,170 million). This reflects 6 months contribution from the Friends Life business compared to 3 months in the prior period and includes a favourable impact from foreign exchange movements of £24 million.
The life business result increased to £1,226 million (HY15: £1,021 million) mainly reflecting the additional 3 months contribution from the Friends Life business. UK Life operating profit includes a net benefit of £84 million including a c.£30 million benefit that is expected to recur (HY15: £50 million) from various net reserve and other movements. Excluding these items and allowing for the additional contribution from Friends UK in Q1 2015 on a comparable Aviva basis, UK Life have delivered low to mid-single digit growth in life operating profit. In Europe, life operating profit remained broadly stable on a constant currency basis with growth in Italy offset by the adverse impacts of a new regulatory levy in Poland and lower profits in Turkey.
The general insurance and health business result decreased to £334 million (HY15: £422 million), down 22% on a constant currency basis. Within this total LTIR reduced to £171 million (HY15: £205 million), with £22 million of this decrease due to the lower balance on the UKGI internal loan which is neutral at an overall Group level, while the remainder mainly reflects lower investment yields.  The underwriting result was £165 million (HY15: £222 million), mainly due to adverse weather experience in France, the fires experienced in Alberta, Canada, and the adverse impact of the new Flood Re levy in UKGI partly offset by favourable prior year development in the UK.
Higher fund management operating profit of £49 million (HY15: £33 million) mainly reflects higher management fees due to increased funds under management, partly offset by investment to support the development of the business.
Operating earnings per share remained broadly stable at 22.4p (HY15: 22.1p).
 
 
 
 
Page 5
 
3 - Expenses
a) Expenses
 
 
6 months
2016
£m
6 months
2015
£m
United Kingdom & Ireland Life
439
369
United Kingdom & Ireland General Insurance & Health
372
364
Europe
318
267
Canada
167
158
Asia
88
65
Aviva Investors
192
169
Other Group activities
120
106
Operating cost base
1,696
1,498
Integration & restructuring costs3
105
172
Expense base
1,801
1,670
 
The table below shows the lines of the IFRS consolidated income statement in which operating expenses have been included:
 
 
6 months
2016
£m
6 months
2015
£m
Claims handling costs1
139
170
Non-commission acquisition costs2
423
480
Other expenses3
1,134
848
Operating cost base
1,696
1,498
1    As reported within net claims and benefits paid of £11,453 million (HY15: £10,402 million).
2    As reported within fee and commission expense of £1,654 million (HY15: £1,933 million).
3    As reported within other expenses of £2,071 million (HY15: £1,062 million).
 
Overall operating expenses for HY16 were £1,696 million (HY15: £1,498 million). This includes an adverse impact from foreign exchange movements of £23 million and reflects 6 months contribution from the Friends Life business compared to 3 months in the prior period.
Excluding these items, operating expenses increased as savings in the UK businesses were partly offset by new regulatory levies in UKGI and Poland and investment to support business growth, mainly in Aviva Investors, France and Canada.
In UK and Ireland Life, operating expenses were £439 million (HY15: £369 million). The increase is primarily driven by the additional 3 months contribution for Friends UK. Excluding this, UK Life's operating expenses have decreased mainly due to integration savings.
In UK & Ireland GI operating expenses were £372 million (HY15: £364 million) and increased mainly due to the impact of the Flood Re levy, partly offset by expense savings reflecting the continued focus on cost control.
Total operating expenses of our European markets were £318 million (HY15: £267 million), an increase of 12% on a constant currency basis, primarily driven by investment to grow the business in France and Italy, and the impact of a new regulatory asset levy effective from 1 February 2016 and additional expenses as a result of the acquisition of Expander (in July 2015) in Poland. In Canada, operating expenses were £167 million (HY15: £158 million) as a result of the continued investment in business growth.
Total operating expenses for Asia were £88 million (HY15: £65 million) mainly reflecting the additional 3 months contribution from Friends Provident International ("FPI"), together with investment to support business growth.
In Aviva Investors, operating expenses increased to £192 million (HY15: £169 million), mainly due to higher expenses incurred to support the growth and further development of the business.
Other Group activities, which include Group centre costs, were £120 million (HY15: £106 million). This includes centre costs relating to Friends Life and increased spending on digital initiatives across the Group.
Integration and restructuring costs were £105 million (HY15: £172 million) and mainly include integration spend relating to the acquisition of the Friends Life business, and £17 million (HY15: £46 million) of Solvency II project costs.
 
b) Operating expense ratios
 
 
 
 
 
 
6 months
 2016
6 months
 2015
Life1
35.5%
33.9%
General insurance2
13.8%
14.1%
Health2
13.3%
12.3%
Fund management3
13bps
13bps
Group total4
53.4%
52.8%
1    Life non-commission acquisition and administration expenses gross of DAC on new business expressed as a percentage of Life operating income.
2    Written expenses including claims handling costs expressed as a percentage of net written premiums.
3    Aviva Investors' operating expenses expressed as a percentage of average funds under management.
4    Group operating expenses expressed as a percentage of operating profit before operating expenses and group debt costs.
 
 
 
 
 
Page 6
 
4 - Value of new business
a) Value of new business by market (MCEV basis)
 
Gross of tax and non-controlling interests
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
United Kingdom
269
253
609
Ireland
11
7
16
United Kingdom & Ireland
280
260
625
France
103
98
198
Poland
27
30
65
Italy
71
39
79
Spain
16
13
31
Turkey
12
12
27
Europe
229
192
400
Asia
61
76
151
Aviva Investors
13
6
16
Total value of new business
583
534
1,192
The Group's value of new business1 (VNB) increased to £583 million (HY15: £534 million), up 7% on a constant currency basis, primarily driven by a strong performance in Italy and the contribution of 6 months VNB for the Friends Life business compared to 3 months in the prior period, partly offset by reductions in Asia.
In the UK, VNB was £269 million (HY15: £253 million). Within this result, there was the benefit of an additional 3 months contribution from Friends UK. Higher sales on pensions and improved volumes and margins on individual annuities have been broadly offset by lower volumes in bulk purchase annuities and equity release business. In Ireland, VNB improved 58%2 as a result of higher sales and margins on individual annuities and higher pension volumes, partially offset by reduced margins on protection business.
VNB in Europe increased 14%2 largely driven by a strong performance in Italy. VNB in France remained broadly stable2 as higher protection and with-profits sales were offset by lower unit-linked volumes, as a result of lower demand for equity-linked products in the market. In Poland3, VNB decreased by 11%2 mainly due to the impact of a new regulatory asset levy impacting banking and insurance companies together with lower unit-linked volumes, partly offset by higher sales on protection business. VNB in Italy was up by 71%2 mainly driven by strong volumes and improved margins on with-profits products, together with an improved business mix on protection business. In Spain, VNB increased by 22%2 mainly driven by an improved business mix within protection business. Turkey's VNB remained broadly stable as lower pension volumes were offset by improved margins.
In Asia, VNB decreased to £61 million (HY15: £76 million), mainly reflecting the discontinuation of the Group's bancassurance agreement with DBS Bank Ltd on 31 December 2015.
VNB in Aviva Investors was £13 million (HY15: £6 million) due mainly to higher sales in the Aviva Investors Multi Strategy (AIMS) fund range.
 
b) Reconciliation of Group MCEV VNB to adjusted Solvency II VNB
Following the introduction of Solvency II, the new prudential regulatory framework that came into force on 1 January 2016, the Group has calculated VNB on an adjusted Solvency II basis in addition to MCEV VNB.
Adjusted Solvency II VNB reflects Solvency II assumptions and allowance for risk and is defined as the increase in Solvency II Own Funds resulting from business written in the period, adjusted to:
Include business in MCEV VNB which is not included in the Solvency II valuation (e.g. UK and Asia Healthcare business and the UK Equity release business);
Remove the impact of contract boundaries; and
Include look through profits in service companies (where not included in Solvency II).
 
A reconciliation between MCEV VNB and adjusted Solvency II VNB is provided below. This is the first time this information has been calculated and no prior period comparatives are available for 30 June 2015 or 31 December 2015.
 
6 months 2016
UK & Ireland £m
Europe
£m
Asia
£m
Aviva Investors
£m
Group
£m
MCEV VNB (gross of tax and non-controlling interests)
280
229
61
13
583
Remove MCEV CNHR/frictional costs4
30
34
14
-
78
Include Solvency II risk margin
(111)
(66)
(23)
(1)
(201)
Total risk adjustments
(81)
(32)
(9)
(1)
(123)
Difference in economic assumptions
6
(9)
(9)
-
(12)
Adjusted Solvency II VNB (gross of tax and non-controlling interests)
205
188
43
12
448
 
1    The trend analysis of VNB and present value of new business premiums (PVNBP) is included in the financial supplement, section E: VNB & sales analysis.
2    On a constant currency basis.
3    Poland includes Lithuania.
4    CNHR is the Cost of Non-Hedgeable Risks.
 
 
 
 
 
Page 7
 
5 - General insurance combined operating ratio (COR)1

 
Net written premiums
Claims ratio4
Commission and expense ratio5
Combined operating ratio6
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
United Kingdom2,3
2,001
1,851
3,685
60.5
62.0
64.7
35.4
31.2
30.4
95.9
93.2
95.1
Ireland
179
134
282
62.3
65.5
67.9
27.7
28.0
26.7
90.0
93.5
94.6
United Kingdom & Ireland
2,180
1,985
3,967
60.6
62.2
64.9
34.8
31.0
30.1
95.4
93.2
95.0
Europe
757
674
1,200
68.5
67.4
66.2
28.2
26.9
29.2
96.7
94.3
95.4
Canada
1,049
1,013
1,992
64.6
60.9
63.3
31.2
31.0
30.5
95.8
91.9
93.8
Asia
5
6
12
66.9
71.6
62.6
43.8
39.3
39.0
110.7
110.9
101.6
Total3, 7
3,991
3,678
7,171
63.5
62.8
64.5
32.7
30.3
30.1
96.2
93.1
94.6
1    Please refer to '7ii --- General insurance and health' for further analysis of the components of COR.
2    United Kingdom excluding Aviva Re and agencies in run-off.
3    Excludes the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva Insurance Limited (AIL).
4    Claims ratio: incurred claims expressed as a percentage of net earned premiums.
5    Commission and Expense ratio: written commissions and expenses expressed as a percentage of net written premiums.
6    Combined operating ratio: aggregate of claims ratio and commission and expense ratio.
7    Includes Aviva Re.
 
Group combined operating ratio (COR) for the period was 96.2% (HY15: 93.1%) mainly due to a higher commission and expense ratio in the UK and Europe, adverse weather experience in France and the Alberta forest fires in Canada partly offset by favourable prior year development in the UK.
In the UK, GI COR was 95.9% (HY15: 93.2%), driven by a higher commission and expense ratio, partly offset by an improved claims ratio. The higher commission and expense ratio of 35.4% (HY15: 31.2%) resulted from the impact of the new Flood Re levy and a higher commission ratio mainly due to new deal commission strain on the new partnership agreement with Homeserve which will mitigate as premiums earn through, partly offset by expense savings. The claims ratio improved to 60.5% (HY15: 62.0%) primarily due to favourable prior year development, partly offset by less favourable weather experience. In Ireland GI COR improved to 90.0% (HY15: 93.5%), mainly due to an improved claims ratio reflecting higher prior year reserve releases.
Europe's GI COR was 96.7% (HY15: 94.3%) reflecting a deterioration in both the claims and commission and expense ratios. The claims ratio worsened by 1.1pp to 68.5% (HY15: 67.4%) mainly driven by adverse weather experience, primarily in France. The commission and expense ratio was impacted by investment to grow the business in France and Italy.
In Canada, GI COR was 95.8% (HY15: 91.9%), primarily driven by a higher claims ratio mainly due to the forest fires in Alberta contributing a £27 million adverse impact on net claims incurred and less favourable prior year development. The commission and expense ratio was broadly in line with the prior period.
We continue to apply our reserving policy consistently and to focus on understanding the true cost of claims to ensure that reserves are maintained at an appropriate level. Prior year reserve movements will vary year to year but our business is predominantly short tail in nature and the loss development experience is generally stable. In HY16 we have had a positive prior year development in our GI & Health business, benefitting operating profit by £57 million (HY15: £74 million benefit to operating profit) as higher releases in the UK and Ireland were offset by lower releases mainly in Canada.
 
Underlying combined operating ratio
 
 
UK & Ireland
Europe
Canada
Total
 
6 months
2016
%
6 months
2015
%
6 months
2016
%
6 months
2015
%
6 months
2016
%
6 months
2015
%
6 months
2016
%
6 months
 2015
%
Underlying claims ratio1
64.5
66.2
66.5
70.4
67.5
66.7
65.7
67.0
Prior year reserve strengthening/(release)2
(1.5)
(0.5)
(0.7)
(1.5)
(3.8)
(5.8)
(1.6)
(2.1)
Weather over/(under) long term average3
(2.4)
(3.5)
2.7
(1.5)
0.9
-
(0.6)
(2.1)
Claims ratio
60.6
62.2
68.5
67.4
64.6
60.9
63.5
62.8
Commission and expense ratio4
34.8
31.0
28.2
26.9
31.2
31.0
32.7
30.3
Combined operating ratio
95.4
93.2
96.7
94.3
95.8
91.9
96.2
93.1
1    Underlying claims ratio represents the claims ratio adjusted to exclude prior year claims development and weather variations vs. expectations, gross of the impact of profit sharing arrangements.
2    Prior year reserve strengthening/(release) represents the changes in the ultimate cost of the claims incurred in prior years, gross of the impact of profit sharing arrangements.
3    Weather over/(under) long term average represents the difference between the reported net incurred cost of general insurance claims that have occurred as a result of weather events and the equivalent long term average expected net costs, gross of the impact of profit sharing arrangements.
4    Commission and expense ratio includes the impact of profit sharing arrangements.
 
Group underlying claims ratio for the period improved by 1.3pp to 65.7% (HY15: 67.0%) driven by UK & Ireland GI and Europe, partly offset by a deterioration in Canada. In UK & Ireland GI, the improvement of 1.7pp to 64.5% (HY15: 66.2%) was driven by favourable underlying claims experience mainly driven by underwriting actions. In Europe the improvement of 3.9pp to 66.5% (HY15: 70.4%) was largely driven by rating actions and more favourable large loss experience. In Canada the underlying claims ratio was impacted by higher claims severity, partly offset by lower claims frequency.
 
 
 
 
 
Page 8
 
6.i - United Kingdom and Ireland Life
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group
577
287
667
Life operating profit: IFRS basis (restated)1
711
569
1,455
Expenses
 
 
 
Operating expenses
439
369
815
Integration and restructuring costs
61
86
215
 
500
455
1,030
Value of new business
280
260
625
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31
    December 2015 of £38 million. See note B2 for further details.
 
Cash
During the first half of 2016, the cash remitted to Group was £577 million (HY15: £287 million). No dividends were received by the Group in HY15 from Friends UK as a result of a £150 million remittance paid to its holding company prior to the Group's acquisition of the Friends Life business.
 
Operating profit: IFRS basis
UK and Ireland life operating profit for HY16 increased to £711 million (HY15: £569 million).
UK Life operating profit was £699 million (HY15: £555 million), with the increase mainly due to the benefit of an additional 3 months contribution from Friends UK compared to the prior period.
Within the HY16 result there is a £26 million non-recurring benefit from various net reserve movements (including a £63 million benefit in relation to annuitant mortality assumption changes), a £28 million benefit from DAC, net of amortisation over the period, following a change in estimate related to DAC recoverability and a c.£30 million benefit (that
is expected to recur) which includes increased spread margins following a refinement to reflect a lower expected cost of credit defaults in operating profit.
HY15 included a non-recurring benefit of £50 million, including £22 million in relation to expense reserve releases following property restructuring.
Excluding the items above and allowing for the additional contribution from Friends UK in Q1 2015 on a comparable Aviva basis, UK Life have delivered low to mid-single digit growth in life operating profit. Operating profit grew due to the realisation of integration synergies, improved asset mix on annuities and positive momentum in protection
sales. This was partially offset by a 27% reduction in annuity sales, with higher individual annuity volumes overshadowed by a decline in bulk annuity sales as we maintained our pricing discipline in this market.
In Ireland, life operating profit decreased to £12 million (HY15: £14 million).
 
Expenses
Overall UK operating expenses increased to £418 million (HY15: £354 million) driven by the additional 3 months contribution for Friends UK. Excluding this, UK Life's expenses have decreased due to integration savings.
Integration and restructuring costs have decreased to £61 million (HY15: £82 million) primarily due to lower integration spend relating to the acquisition of the Friends Life business and lower Solvency II project costs.
Ireland operating expenses increased to £21 million (HY15: £15 million). Integration and restructuring costs incurred during the period were nil (HY15: £4 million).
 
Value of new business (MCEV Basis)
Value of new business (VNB) was £280 million (HY15: £260 million).
In the UK, VNB was £269 million (HY15: £253 million). Within this result, there was an additional 3 months contribution from Friends UK. Higher sales on pensions and improved volumes and margins on individual annuities have been broadly offset by lower sales in bulk purchase annuities and equity release business. In Ireland VNB improved
58% on a constant currency basis as a result of higher sales and margins on individual annuities and higher pension volumes, partially offset by reduced margins on protection business.
 
Net flows
UK long-term savings managed assets2 have increased to c.£95 billion (FY15: c.£88 billion) during the period. Within this, the UK Life Platform continues to grow with managed assets increasing 23% in the period to £10.3 billion (FY15: £8.4 billion) including net inflows of £1.9 billion.
For further details on UK Life net flows see note 7.iii.
 
 
 
2        Includes platform and pensions business and externally reinsured non-participating investment contracts.
 
 
 
Page 9
 
6.ii - United Kingdom and Ireland general insurance & health
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group1
-
-
358
General insurance & health operating profit: IFRS basis2
231
239
430
Expenses
 
 
 
Operating expenses
372
364
697
Integration and restructuring costs
8
13
26
 
380
377
723
Combined operating ratio2,3
95.4%
93.2%
95.0%
1    FY15 cash remittances include £351 million received from UK & Ireland GI in February 2016 in respect of 2015 activity.
2    FY15 excludes the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva Insurance Limited (AIL).
3    General insurance business only.
 
Cash
Dividends from the business are expected to be determined in Q4 2016 and paid in Q1 2017.
 
Operating profit: IFRS basis
UK and Ireland general insurance and health operating profit was £231 million (HY15: £239 million).
Within this, longer-term investment return (LTIR) reduced to £93 million (HY15: £121 million) of which £22 million is as a result of the lower intercompany loan balance (which is neutral at an overall Group level).
The UK general insurance underwriting result remained stable at £115 million (HY15: £115 million) despite the impact of the Flood Re levy and less favourable weather compared to the prior period. This was partly offset by more favourable prior year development and portfolio underwriting actions combined with expense savings. The personal
lines underwriting result increased to £76 million (HY15: £43 million), largely due to favourable prior year development compared to strengthening in HY15, partly offset by the Flood Re levy and less favourable weather experience. The underwriting result in commercial lines decreased to £39 million (HY15: £72 million), mostly reflecting broadly
neutral prior year development compared to releases in HY15, partly offset by underwriting actions and expense savings. UKGI net written premiums (NWP) increased 8% year on year to £2,001 million (HY15: £1,851 million), primarily driven by strong growth in personal specialty lines driven by new partnership agreement with Homeserve. In
Ireland, general insurance and health operating profit increased to £25 million (HY15: £18 million), mainly driven by an improved general insurance underwriting result of £12 million (HY15: £6 million). This reflects benefits from strong volume growth in both personal and commercial lines and higher reserve releases.
In UK health, operating profit increased to £7 million (HY15: £(2) million loss) mainly due to the non-recurrence of reserve strengthening which adversely impacted the prior period and the benefit of pricing actions.
 
Expenses
UK general insurance operating expenses were £321 million (HY15: £318 million) reflecting the impact from the Flood Re levy of £23 million, partly offset by continued focus on cost control. In Ireland, operating expenses increased to £51 million (HY15: £46 million), up 4% on a constant currency basis, as a result of continued investment to grow
the business.
UK and Ireland's integration and restructuring costs were £8 million (HY15: £13 million).
 
Combined operating ratio2,3

 
Claims ratio
Commission and expense ratio
Combined operating ratio
United Kingdom & Ireland
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
Personal
60.2
65.7
65.8
36.6
30.0
28.8
96.8
95.7
94.6
Commercial
61.2
57.1
63.6
32.3
32.4
32.1
93.5
89.5
95.7
Total
60.6
62.2
64.9
34.8
31.0
30.1
95.4
93.2
95.0
2    FY15 excludes the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva Insurance Limited (AIL).
3    General insurance business only.
 
The UK & Ireland general insurance combined operating ratio (COR) was 95.4% (HY15: 93.2%), mainly due to a higher commission and expense ratio, partly offset by a lower claims ratio.
UKGI COR has worsened to 95.9% (HY15: 93.2%), driven by the impact of the Flood Re levy and a higher commission ratio mainly due to new deal commission strain on the new partnership agreement with Homeserve, which will mitigate as premiums earn through, partly offset by more favourable prior year development. 
Ireland COR was 90.0% (HY15: 93.5%) mainly benefitting from higher reserve releases.
 
 
 
 
Page 10
 
6.iii - Europe1
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group
169
186
431
Operating profit: IFRS basis
 
 
 
Life
395
372
766
General insurance & health
35
59
114
 
430
431
880
Expenses
 
 
 
Operating expenses
318
267
526
Integration and restructuring costs
5
10
22
 
323
277
548
Value of new business
229
192
400
Combined operating ratio2
96.7%
94.3%
95.4%
1    Our European business includes life and general insurance business written in France, Poland and Italy, life business in Spain and Turkey and health business in France.
2    General insurance business only.
 
There has been a strengthening of the euro and the Polish zloty by 6% and 1% respectively (average rate) over the period which has had an impact across all metrics except COR.
 
Cash
Cash remitted to Group during the period was £169 million (HY15: £186 million), with remittances received from Poland3, Spain and Turkey. Poland's dividend increased to £136 million (HY15: £81 million) as a result of a legal entity restructuring deferring the timing of remittance for part of the HY15 Polish dividend until 2016. We currently expect to
receive cash remittances from France in the second half of the year.
 
Life operating profit: IFRS basis
Life operating profit was £395 million (HY15: £372 million) and remained broadly stable on a constant currency basis.
Italy's operating profit increased to £74 million (HY15: £65 million), up 9%4, mostly due to improved margins on with-profits products. In France, operating profit was 9% higher at £212 million (HY15: £195 million), up 2%4, mainly from continued portfolio growth in protection and with-profits products, partly offset by lower unit-linked asset management
charges impacted by adverse market movements during the period and higher operating expenses. Operating profit in Poland3 reduced to £60 million (HY15: £63 million), down 7%4, largely due to the impact of a new regulatory asset levy effective from 1 February 2016. In Spain, operating profit increased to £47 million (HY15: £43 million) up 2%4, mainly
due to improved margins on protection business. Operating profit in Turkey decreased to £2 million (HY15: £6 million).
 
General insurance & health operating profit: IFRS basis
Operating profits decreased to £35 million (HY15: £59 million), mainly driven by France. In France, operating profit was £16 million (HY15: £38 million), with the reduction largely due to adverse weather experience. Operating profits in Italy remained broadly stable at £16 million (HY15: £16 million). Poland3 decreased to £3 million (HY15: £5
million) mainly due to higher large losses on commercial lines.
 
Expenses
Operating expenses were £318 million (HY15: £267 million), up 12%4. In France, expenses increased due to investment to grow the business. In Poland3, expenses increased due to the impact of the asset levy and additional expenses as a result of the acquisition of Expander in July 2015. Italy's expenses increased due to investment to support its
business growth. Integration and restructuring costs were £5 million (HY15: £10 million).
 
Value of new business (MCEV basis)
Europe's value of new business (VNB) was £229 million (HY15: £192 million), an increase of 14% on a constant currency basis, mainly as a result of a strong performance in Italy. VNB in Italy was up by 71%4 mainly driven by higher volumes and margins on with-profits products, together with an improved business mix on protection business. In
Poland3, VNB decreased by 11%4 mainly due to the impact of the asset levy together with lower unit-linked volumes, partly offset by higher sales on protection business. VNB in France remained broadly stable4 as higher protection and with-profits sales were offset by lower unit-linked volumes, as a result of lower demand for equity-linked products
in the market. In Spain, VNB increased by 22%4 mainly driven by an improved business mix within the protection business. Turkey's VNB remained broadly stable at £12 million as lower pension volumes were offset by improved margins.
 
 
 
 
3    Poland includes Lithuania.
4    On a constant currency basis.
 
 
 
 
 
Page 11
 
6.iii - Europe continued
Combined operating ratio1

 
Claims ratio
Commission and expense ratio
Combined operating ratio
Europe
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
France
70.9
69.2
67.8
26.6
25.2
27.9
97.5
94.4
95.7
Poland
60.4
55.9
54.4
36.6
38.8
40.3
97.0
94.7
94.7
Italy
64.0
64.8
64.1
30.8
29.3
30.2
94.8
94.1
94.3
Total
68.5
67.4
66.2
28.2
26.9
29.2
96.7
94.3
95.4
1    General insurance business only.
 
Combined operating ratio has deteriorated to 96.7% (HY15: 94.3%), reflecting the general insurance business performance as described in operating profit above.
Net written premiums (NWP) for the general insurance and health business increased to £912 million (HY15: £802 million), an increase of 7% on a constant currency basis, reflecting growth across the majority of lines in France and Italy and mainly in motor and commercial property lines in Poland.
 
 
 
 
Page 12
 
6.iv - Canada
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group
4
2
6
General Insurance operating profit: IFRS basis
88
131
214
Expenses
 
 
 
Operating expenses
167
158
298
Integration and restructuring costs
3
2
7
 
170
160
305
Combined operating ratio
95.8%
91.9%
93.8%
Cash
Cash paid to the Group during the period was £4 million (HY15: £2 million), with the remaining cash remittance expected to be paid in the second half of the year.
 
Operating profit: IFRS basis
General insurance operating profit was £88 million (HY15: £131 million), mainly due to the forest fires experienced in Alberta Canada in May 2016 contributing to a £27 million adverse impact on net claims incurred (compared with the benign weather conditions experienced in the prior period) and less favourable prior year development. These
adverse factors were partially offset by improvements in claims frequency but overall resulted in a lower underwriting result of £42 million (HY15: £82 million).
Longer-term investment return reduced 8% to £47 million (HY15: £51 million), down 6% on a constant currency basis as a result of lower reinvestment rates.
 
Expenses
Operating expenses increased to £167 million (HY15: £158 million) mainly driven by the continuing volume growth with net written premiums 5% higher on a constant currency basis. Integration and restructuring costs were broadly stable at £3 million (HY15: £2 million) which represent costs associated with the acquisition of the RBC General
Insurance Company.
 
Combined operating ratio
 
 
Claims ratio
Commission and expense ratio
Combined operating ratio
Canada
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
Personal
68.3
65.2
66.8
28.7
28.4
27.8
97.0
93.6
94.6
Commercial
58.1
53.4
57.1
35.9
35.8
35.4
94.0
89.2
92.5
Total
64.6
60.9
63.3
31.2
31.0
30.5
95.8
91.9
93.8
Combined operating ratio was 95.8% (HY15: 91.9%), driven by a higher claims ratio mainly due to the forest fires in Alberta and less favourable prior year development, partly offset by lower claims frequency. The commission and expense ratio was broadly in line with the prior period.
Net written premiums were £1,049 million (HY15: £1,013 million), up 5% on a constant currency basis. The growth predominantly reflects rate increases on personal property and across commercial lines.
 
 
 
 
Page 13
 
6.v - Asia
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group
-
-
21
Operating profit: IFRS basis
 
 
 
Life
118
79
244
General insurance & health
(6)
(4)
(6)
 
112
75
238
Expenses
 
 
 
Operating expenses
88
65
141
Integration and restructuring costs
8
-
7
 
96
65
148
Value of new business
61
76
151
Combined operating ratio1
110.7%
110.9%
101.6%
1    General insurance business only.
 
Cash
No dividends were received during the period (HY15: nil).
 
Operating profit: IFRS basis
Overall operating profit from life and general insurance and health business was £112 million (HY15: £75 million). Life operating profits increased to £118 million (HY15: £79 million) mainly as a result of 6 months contribution to operating profit from Friends Provident International ("FPI") compared to 3 months in the prior period partly offset by
the discontinuation of the Group's Bancassurance distribution agreement with DBS Bank Ltd. Life operating profits net of amortisation of acquired value of in-force business were £47 million (HY15: £32 million).           
The General and health insurance business reported a £(6) million loss (HY15: £(4) million loss), largely driven by Singapore Health as a result of unfavourable claims experience.
 
Expenses
Overall operating expenses were £88 million (HY15: £65 million) reflecting the additional 3 months of operating expenses for FPI and investment to support business growth across Asia.
 
Value of new business (MCEV basis)
Value of new business (VNB) declined to £61 million (HY15: £76 million), down 23% on a constant currency basis, primarily reflecting a £10 million decrease in Singapore. This decline in VNB was mainly as a result of the discontinuation of the Group's bancassurance distribution agreement with DBS Bank Ltd, partly offset by higher sales in
protection through the independent financial advisors network. VNB in China remained broadly stable at £22 million (HY15: £23 million).
 
Combined Operating Ratio
Combined operating ratio for the general insurance business remained broadly stable at 110.7% (HY15: 110.9%).
Net written premiums for the general insurance and health business increased to £69 million (HY15: £61 million), up 9% on a constant currency basis, with strong sales in group and retail health schemes in Singapore.
 
 
 
 
Page 14
 
6.vi - Fund Management
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Cash remitted to Group1
2
20
24
Fund management operating profit: IFRS basis
 
 
 
Aviva Investors
49
32
105
Asia
-
1
1
 
49
33
106
Aviva Investors: Operating profit: IFRS basis
 
 
 
Fund management
49
32
105
Other operations
20
-
-
 
69
32
105
Expenses1
 
 
 
Operating expenses
192
169
345
Integration and restructuring costs
10
2
11
 
202
171
356
Value of new business1
13
6
16
1    Only includes Aviva Investors.
 
Cash
Further cash remittances are currently expected from Aviva Investors in the second half of the year.
 
Operating profit: IFRS basis
Fund management operating profit generated by Aviva Investors increased to £49 million (HY15: £32 million), an increase of £17 million compared with the prior period. This is mainly due to higher management fees arising primarily from the growth of the Aviva Investors Multi-Strategy (AIMS) funds and the addition of Friends Life assets
        transferred to Aviva Investors, partly offset by higher operating expenses.
Other operations comprises £20 million operating profit relating to insurance recoveries. Of this, £16 million is due from the Group's internal reinsurer which therefore has a neutral effect on overall Group operating profit.
 
Expenses
Operating expenses in Aviva Investors were £192 million (HY15: £169 million), reflecting investment to support the growth and further development of the business. Integration and restructuring costs were £10 million (HY15: £2 million) largely relating to the Friends Life integration.
 
Value of New Business (MCEV Basis)
Value of new business in Aviva Investors increased to £13 million (HY15: £6 million) driven by higher sales in the AIMS fund range.
 

Net flows and funds under management - Aviva Investors1

 
Internal
£m
External
 £m
Total
£m
Aviva Investors
 
 
 
Funds under management at 1 January 2016
246,174
43,736
289,910
Gross Sales
20,531
4,037
24,568
Gross claims/redemptions
(19,429)
(3,393)
(22,822)
Market movements and other2
17,233
8,215
25,448
Acquisitions
1,500
-
1,500
Funds under management at 30 June 2016
266,009
52,595
318,604
1    Funds under management represents all assets actively managed or administered by Aviva Investors. These comprise Aviva (internal) assets which are included within the Group's statement of financial position and those belonging to external clients outside the Aviva Group which are therefore not included in the Group's statement of financial
      position. These funds under management exclude those funds that are managed by third parties. 
2    Within the market movements and other number is a £4.1 billion reclassification from internal funds under management to external funds under management. In addition there are £0.4 billion of external liquidity outflows.
 
Aviva Investors funds under management increased by £28.7 billion to £318.6 billion (FY15: £289.9 billion) during the first half of the year with net fund inflows of £1.7 billion and the transition of an additional £1.5 billion of Friends Life assets to Aviva Investors. The remaining increase of £25.4 billion comprised favourable foreign exchange rate movements of £15.3 billion and positive market movements, primarily on fixed income assets.
As at 30 June 2016, £6.2 billion (FY15: £3.0 billion) funds under management were invested within our flagship AIMS fund range.
 
 
 
 
 
Page 15
 
7.i - Life business profit drivers
Life business operating profit before shareholder tax increased by 20% to £1,226 million (HY15: £1,021 million), up 18% on a constant currency basis, mainly due to the benefit of an additional 3 months contribution to operating profit from Friends Life compared to the prior period.
Overall, total income increased by 21% to £2,114 million (HY15: £1,745 million) and total expenses increased by 21% to £1,059 million (HY15: £874 million). This increase in net income of £184 million and a higher benefit from DAC and other items give a total increase in life operating profit of £205 million for the half year.

 
United Kingdom & Ireland
 
 
Europe
 
 
Asia
 
 
Total
 
6 months
2016
£m
6 months
2015
£m
Restated1
Full Year
2015
£m
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
6 months
2016
£m
6 months
2015
£m
Restated1
Full Year
2015
£m
New business income2
316
251
708
130
102
228
74
73
152
520
426
1,088
Underwriting margin3
158
103
279
115
109
208
37
35
82
310
247
569
Investment return4
677
547
1,208
545
494
989
62
31
90
1,284
1,072
2,287
Total Income
1,151
901
2,195
790
705
1,425
173
139
324
2,114
1,745
3,944
Acquisition expenses5
(210)
(188)
(405)
(144)
(116)
(243)
(68)
(63)
(127)
(422)
(367)
(775)
Administration expenses6
(332)
(253)
(584)
(258)
(226)
(434)
(47)
(28)
(73)
(637)
(507)
(1,091)
Total Expenses
(542)
(441)
(989)
(402)
(342)
(677)
(115)
(91)
(200)
(1,059)
(874)
(1,866)
DAC and other
102
109
249
7
9
18
60
31
120
169
149
387
 
711
569
1,455
395
372
766
118
79
244
1,224
1,020
2,465
Other business7
 
 
 
 
 
 
 
 
 
2
1
(23)
Total
 
 
 
 
 
 
 
 
 
1,226
1,021
2,442
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31
      December 2015 of £38 million. See note B2 for further details.
2    Represents the income earned on new business written during the period reflecting premiums less initial reserves.
3    Underwriting margin represents the release of reserves held to cover claims, surrenders and expenses less the cost of actual claims and surrenders in the period.
4    Represents the expected income on existing business (other than the underwriting margin). Life investment return comprises unit-linked margin, shareholders' return on participating business, spread margin and the expected return on shareholder assets.
5    Initial expenses and commission incurred in writing new business less deferred costs.
6    Expenses and renewal commissions incurred in managing existing business.
7    Other business includes the total result for Aviva Investors Pooled Pensions and Aviva Life Reinsurance.
 
Income: New business income and underwriting margin
 
 
United Kingdom & Ireland
 
Europe
 
Asia
 
Total
 
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
New business income (£m)
316
251
130
102
74
73
520
426
APE (£m)1
1,194
894
617
498
120
192
1,931
1,584
As margin on APE (%)
26%
28%
21%
20%
62%
38%
27%
27%
Underwriting margin (£m)
158
103
115
109
37
35
310
247
Analysed by:
 
 
 
 
 
 
 
 
Expenses
31
27
28
25
23
19
82
71
Mortality and longevity
135
76
82
73
12
13
229
162
Persistency
(8)
-
5
11
2
3
(1)
14
1    Used as a measure of life sales. It is calculated as the sum of new regular premiums plus 10% of new single premiums written in the period. APE excludes UK Retail Fund Management and Health business in UK & Ireland and Asia.
 
(a) New business income
New business income increased to £520 million (HY15: £426 million), mainly driven by the additional quarter of Friends Life, Italy and UK Life.
The net contribution from new business is the new business income less associated acquisition expenses (see (g) below). This increased to a profit of £98 million (HY15: profit of £59 million).
In the UK & Ireland, net contribution from new business increased to £106 million (HY15: £63 million) mainly driven by Friends UK being part of the Group for an additional quarter in 2016, improved asset mix in individual annuities and improved individual protection performance, partly offset by a fall in bulk purchase annuity volumes.
In Europe, net contribution remained stable at a loss of £14 million (HY15: loss of £14 million) with a change in business mix towards higher margin products in Italy, offset by reduced contributions from France and Turkey mainly due to higher acquisition expenses. Volumes based on APE increased by 18% in constant currency, reflecting higher
with-profit sales volumes in Italy and France, partly offset by lower sales volumes in Turkey and Spain. New business margin on APE remained broadly stable in Europe at 21% (HY15: 20%).
In Asia, net contribution decreased to a profit of £6 million (HY15: profit of £10 million) mainly as a result of the discontinuation of the bancassurance distribution agreement with DBS Bank Ltd, change in product mix and higher acquisition expenses.
 
(b) Underwriting margin
The underwriting margin increased to £310 million (HY15: £247 million). In the UK & Ireland, underwriting margin increased to £158 million (HY15: £103 million) mainly driven by Friends UK being part of the Group for an additional quarter in 2016 and improved mortality margins. In Europe, underwriting margin increased to £115 million (HY15:
£109 million) driven by favourable foreign currency movements (1% increase in constant currency).
In Asia, underwriting margin increased 4% in constant currency to £37 million (HY15: £35 million) mainly due to favourable expense margins on protection business in Singapore and non-participating annuities in China.
 
 
 
 
Page 16
 
7.i - Life business profit drivers continued
Income: Investment return
 
 
United Kingdom & Ireland
 
Europe
 
Asia
 
Total
 
6 months
2016
£m
Restated1
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
Restated1
6 months
2015
£m
Unit-linked margin2 (£m)
429
353
236
225
52
26
717
604
As Annual management charge on average reserves (bps)
80
90
146
144
127
108
97
105
Average reserves (£bn)
107.2
78.7
32.4
31.2
8.2
4.8
147.8
114.7
Participating business3 (£m)
79
58
258
222
(5)
(7)
332
273
As bonus on average reserves (bps)
30
26
83
79
n/a
n/a
57
53
Average reserves (£bn)
51.9
44.9
62.2
56.1
3.3
2.5
117.4
103.5
Spread margin4 (£m)
135
105
3
4
8
6
146
115
As spread margin on average reserves (bps)
44
41
19
25
145
133
44
41
Average reserves (£bn)
61.4
51.6
3.2
3.2
1.1
0.9
65.7
55.7
Expected return on shareholder assets5 (£m)
34
31
48
43
7
6
89
80
Total (£m)
677
547
545
494
62
31
1,284
1,072
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31
      December 2015 of £38 million. See note B2 for further details.
2    Unit-linked margin represents the annual management charges on unit-linked business based on expected investment return.
3    The shareholders' share of the return on with-profit and other participating business.
4    Spread margin represents the return made on annuity and other non-linked business, based on the expected investment return less amounts credited to policyholders.
5    The expected investment return based on opening economic assumptions applied to expected surplus assets over the reporting period that are not backing policyholder liabilities.
6    An average of the insurance or investment contract liabilities over the reporting period, including managed pension business which is not consolidated within the statement of financial position.
 
(c) Unit-linked margin
The unit-linked average reserves have increased to £148 billion (HY15: £115 billion), with the movement largely driven by higher weighted average Group reserves reflecting that the Group acquired the Friends Life business on 10 April 2015. The unit-linked margin increased to £717 million (HY15: £604 million) mainly driven by an additional
quarter of margins in Friends Life businesses and improvements in Italy, partly offset by lower margins in France and Spain. The margin as a proportion of average unit-linked reserves decreased to 97 bps (HY15: 105 bps).
The unit-linked margin in UK & Ireland has increased mainly due to the benefit of an additional 3 months contribution from Friends UK, however this has been partly offset by the expected run-off in the higher margin back book and lower margins on group pensions. Unit-linked margin in Europe remained broadly stable on a constant currency basis,
with a change of business mix to higher margin products in Italy offset by reduced unit-linked margin in France and Spain. The increase in unit-linked margin in Asia is mainly due to the additional quarter from FPI.
 
(d) Participating business
The participating average reserves have increased to £117 billion (HY15: £104 billion), largely driven by the higher weighted average reserves as a result of the Friends Life acquisition. Income from participating business increased to £332 million (HY15: £273 million). In the UK & Ireland, the income has increased due to the additional quarter
from Friends UK. In Europe, income has increased to £258 million (HY15: £222 million) reflecting favourable foreign currency movements of £14 million. The majority of participating business income is earned in France, where there is a fixed management charge of around 50bps on AFER business, which is the largest single component of this
business.
 
(e) Spread margin
The average reserves have increased to £66 billion (HY15: £56 billion), largely driven by the higher weighted average reserves as a result of the Friends Life acquisition. Spread business income, which mainly relates to UK in-force immediate annuity and equity release business, improved to £146 million (HY15: £115 million). This includes the
effect of c.£30 million relating to a refinement to reflect a lower expected cost of credit defaults in operating profit. The spread margin increased to 44 bps (HY15: 41 bps), on average reserves of £66 billion (HY15: £56 billion). In Europe, spread income remained broadly stable at £3 million. In Asia, spread business income increased to £8 million
(HY15: £6 million) driven by higher investment margins in both Singapore and China.
 
(f) Expected return on shareholder assets
Expected returns, representing investment income on surplus funds, increased to £89 million (HY15: £80 million). The increase in income is mainly driven by the benefits of a larger asset base in France, partly offset by lower investment yields in Italy.
 
 
 
 
Page 17
 
7.i - Life business profit drivers continued
Expenses
 
 
United Kingdom & Ireland
 
Europe
 
Asia
 
Total
 
6 months
2016
£m
Restated1
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
6 months
2015
£m
6 months
2016
£m
Restated1
6 months
2015
£m
Acquisition expenses (£m)
(210)
(188)
(144)
(116)
(68)
(63)
(422)
(367)
APE (£m)2
1,194
894
617
498
120
192
1,931
1,584
As acquisition expense ratio on APE (%)
18%
21%
23%
23%
57%
33%
22%
23%
Administration expenses (£m)
(332)
(253)
(258)
(226)
(47)
(28)
(637)
(507)
As existing business expense ratio on average reserves (bps)
30
29
53
50
75
68
39
37
Average reserves (£bn)
220.5
175.2
97.8
90.5
12.6
8.2
330.9
273.9
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31
      December 2015 of £38 million. See note B2 for further details.
2    APE excludes UK Retail Fund Management and Health business in UK & Ireland and Asia.
 
(g) Acquisition expenses
Acquisition expenses increased to £422 million (HY15: £367 million) primarily reflecting an additional quarter of Friends Life expenses, partly offset by integration synergies. Europe acquisition expenses have increased due to unfavourable exchange rate movements of £6 million, and increased expenses in Italy and France as a result of higher volumes.
The increase in Asia is due to a change of business mix in Singapore and China towards non-participating products. The overall group-wide ratio of acquisition expenses to APE improved to 22% (HY15: 23%).
 
(h) Administration expenses
Administration expenses increased to £637 million (HY15: £507 million). The expense ratio was 39 bps (HY15: 37 bps) on average reserves of £331 billion (HY15: £274 billion). The increase in UK & Ireland is driven by the additional quarter of Friends UK expenses, partly offset by integration synergies. Administration expenses in Europe have increased to £258 million (HY15: £226 million), with adverse exchange rate movements of £12 million, a new regulatory asset levy in Poland effective from 1 February 2016 and higher renewal-related expenses in France. On a constant currency basis, Asia administration expenses increased primarily due to the additional quarter of FPI costs.
The overall increase in life business acquisition and administration expenses was £185 million, with an additional quarter of Friends Life expenses, adverse foreign exchange rate movements, increasing expenses as the French and Italian businesses grow and a change of business mix in Singapore towards more non-participating business.
 
(i) DAC and other
DAC and other items amounted to an overall positive contribution of £169 million (HY15: £149 million), which was mainly driven by Asia reflecting an additional quarter of FPI.
 
 
 
 
Page 18
 
7.ii - General insurance and health
 
6 months 2016
UK
Personal
£m
UK Commercial
£m
Total
UK
£m
Ireland
£m
Total UK & Ireland
£m
Canada
Personal
£m
Canada Commercial £m
Total Canada
£m
Europe
£m
Asia &
Other1
£m
Total
£m
General insurance
 
 
 
 
 
 
 
 
 
 
 
Gross written premiums
1,225
921
2,146
185
2,331
692
399
1,091
786
6
4,214
Net written premiums
1,188
813
2,001
179
2,180
680
369
1,049
757
5
3,991
Net earned premiums
1,121
763
1,884
159
2,043
655
365
1,020
658
6
3,727
Net claims incurred
(666)
(473)
(1,139)
(99)
(1,238)
(447)
(212)
(659)
(451)
(19)
(2,367)
Of which claims handling costs
 
 
(68)
(5)
(73)
 
 
(41)
(22)
-
(136)
Written commission
(340)
(165)
(505)
(27)
(532)
(133)
(75)
(208)
(148)
-
(888)
Written expenses2
(106)
(98)
(204)
(23)
(227)
(62)
(57)
(119)
(65)
(3)
(414)
Movement in DAC and other
67
12
79
2
81
7
1
8
16
-
105
Underwriting result
76
39
115
12
127
20
22
42
10
(16)
163
Longer-term investment return3
 
 
85
8
93
 
 
47
28
1
169
Other4
 
 
(1)
-
(1)
 
 
(1)
-
-
(2)
Operating profit
 
 
199
20
219
 
 
88
38
(15)
330
Health insurance
 
 
 
 
 
 
 
 
 
 
 
Underwriting result
 
 
 
 
10
 
 
-
(3)
(5)
2
Longer-term investment return
 
 
 
 
2
 
 
-
-
-
2
Operating profit
 
 
 
 
12
 
 
-
(3)
(5)
4
Total operating profit
 
 
 
 
231
 
 
88
35
(20)
334
General insurance combined operating ratio
 
 
 
 
 
 
 
 
 
 
 
Claims ratio
59.4%
62.0%
60.5%
62.3%
60.6%
68.3%
58.1%
64.6%
68.5%
 
63.5%
Commission ratio
28.6%
20.3%
25.2%
15.0%
24.4%
19.6%
20.4%
19.8%
19.5%
 
22.3%
Expense ratio
9.0%
12.0%
10.2%
12.7%
10.4%
9.1%
15.5%
11.4%
8.7%
 
10.4%
Combined operating ratio5
97.0%
94.3%
95.9%
90.0%
95.4%
97.0%
94.0%
95.8%
96.7%
 
96.2%
Assets supporting general insurance and health business
 
 
 
 
 
 
 
 
 
 
 
Debt securities
 
 
3,474
413
3,887
 
 
3,500
2,168
202
9,757
Equity securities
 
 
8
-
8
 
 
201
16
-
225
Investment property
 
 
205
-
205
 
 
-
163
-
368
Cash and cash equivalents
 
 
811
71
882
 
 
462
236
43
1,623
Other6
 
 
1,535
102
1,637
 
 
166
235
2
2,040
Assets at 30 June 2016
 
 
6,033
586
6,619
 
 
4,329
2,818
247
14,013
Debt securities
 
 
3,993
470
4,463
 
 
2,999
1,937
209
9,608
Equity securities
 
 
8
-
8
 
 
188
21
-
217
Investment property
 
 
198
-
198
 
 
-
137
-
335
Cash and cash equivalents
 
 
639
79
718
 
 
107
118
26
969
Other6
 
 
2,559
104
2,663
 
 
135
209
1
3,008
Assets at 31 December 2015
 
 
7,397
653
8,050
 
 
3,429
2,422
236
14,137
Average assets
 
 
6,715
620
7,335
 
 
3,878
2,620
242
14,075
LTIR as % of average assets
 
 
2.5%
2.6%
2.6%
 
 
2.4%
2.1%
0.8%
2.4%
1    Asia & Other includes Aviva Re.
2    Operating expenses shown in note 3 includes claims handling costs and written expenses included in general insurance COR above, plus operating expenses of other non-insurance operations.
3    The UK & Ireland LTIR includes £37 million (HY15: £59 million) relating to the internal loan. This is lower than 2015 primarily as a result of the reduction in the balance of this loan during 2016.
4    Includes unwind of discount and pension scheme net finance costs.
5    COR is calculated as incurred claims expressed as a percentage of net earned premiums, plus written commissions and written expenses expressed as a percentage of net written premiums. COR is calculated using unrounded numbers so minor rounding differences may exist.
6    Includes loans and other financial investments.
 
 
 
 
Page 19
 
7.ii - General insurance and health continued
 
6 months 2015
UK
Personal
£m
UK Commercial £m
Total
UK
£m
Ireland
£m
Total UK &
Ireland
£m
Canada
Personal
£m
Canada
Commercial
£m
Total
Canada
£m
Europe
£m
Asia &
Other1
£m
Total
£m
General insurance
 
 
 
 
 
 
 
 
 
 
 
Gross written premiums
1,090
917
2,007
139
2,146
678
399
1,077
704
7
3,934
Net written premiums
1,047
804
1,851
134
1,985
657
356
1,013
674
6
3,678
Net earned premiums
1,067
741
1,808
128
1,936
642
372
1,014
591
7
3,548
Net claims incurred
(696)
(424)
(1,120)
(84)
(1,204)
(418)
(200)
(618)
(398)
(9)
(2,229)
Of which claims handling costs
 
 
(96)
(4)
(100)
 
 
(39)
(28)
-
(167)
Written commission
(245)
(165)
(410)
(18)
(428)
(128)
(72)
(200)
(134)
-
(762)
Written expenses2
(72)
(96)
(168)
(20)
(188)
(58)
(56)
(114)
(47)
(3)
(352)
Movement in DAC and other
(11)
16
5
-
5
4
(4)
-
13
-
18
Underwriting result
43
72
115
6
121
42
40
82
25
(5)
223
Longer-term investment return3
 
 
111
10
121
 
 
51
30
1
203
Other4
 
 
(3)
-
(3)
 
 
(2)
-
-
(5)
Operating profit
 
 
223
16
239
 
 
131
55
(4)
421
Health insurance
 
 
 
 
 
 
 
 
 
 
 
Underwriting result
 
 
 
 
(2)
 
 
-
4
(3)
(1)
Longer-term investment return
 
 
 
 
2
 
 
-
-
-
2
Operating profit
 
 
 
 
-
 
 
-
4
(3)
1
Total operating profit
 
 
 
 
239
 
 
131
59
(7)
422
General insurance combined operating ratio
 
 
 
 
 
 
 
 
 
 
 
Claims ratio
65.2%
57.2%
62.0%
65.5%
62.2%
65.2%
53.4%
60.9%
67.4%
 
62.8%
Commission ratio
23.3%
20.6%
22.1%
13.2%
21.5%
19.5%
20.2%
19.8%
19.9%
 
20.7%
Expense ratio
6.9%
12.1%
9.1%
14.8%
9.5%
8.9%
15.6%
11.2%
7.0%
 
9.6%
Combined operating ratio5
95.4%
89.9%
93.2%
93.5%
93.2%
93.6%
89.2%
91.9%
94.3%
 
93.1%
Assets supporting general insurance and health business
 
 
 
 
 
 
 
 
 
 
 
Debt securities
 
 
4,399
555
4,954
 
 
3,014
1,851
214
10,033
Equity securities
 
 
7
-
7
 
 
206
19
-
232
Investment property
 
 
138
2
140
 
 
-
116
-
256
Cash and cash equivalents
 
 
634
52
686
 
 
97
181
24
988
Other6
 
 
2,988
91
3,079
 
 
128
182
-
3,389
Assets at 30 June 2015
 
 
8,166
700
8,866
 
 
3,445
2,349
238
14,898
Debt securities
 
 
4,429
825
5,254
 
 
3,261
2,140
203
10,858
Equity securities
 
 
7
-
7
 
 
222
22
-
251
Investment property
 
 
91
4
95
 
 
-
128
-
223
Cash and cash equivalents
 
 
865
79
944
 
 
123
185
48
1,300
Other6
 
 
3,372
101
3,473
 
 
122
172
-
3,767
Assets at 31 December 2014
 
 
8,764
1,009
9,773
 
 
3,728
2,647
251
16,399
Average assets
 
 
8,465
855
9,320
 
 
3,586
2,498
245
15,649
LTIR as % of average assets
 
 
2.6%
2.3%
2.6%
 
 
2.8%
2.4%
0.8%
2.6%
1    Asia & Other includes Aviva Re.
2    Operating expenses shown in note 3 includes claims handling costs and written expenses included in general insurance COR above, plus operating expenses of other non-insurance operations.
3    The UK & Ireland LTIR includes £59 million (HY14: £83 million) relating to the internal loan. This is lower than 2014 primarily as a result of a reduction in the balance of this loan during 2014 and 2015.
4    Includes unwind of discount and pension scheme net finance costs.
5    COR is calculated as incurred claims expressed as a percentage of net earned premiums, plus written commissions and written expenses expressed as a percentage of net written premiums. COR is calculated using unrounded numbers so minor rounding differences may exist.
6    Includes loans and other financial investments.
 
 
 
 
Page 20
 
7.ii - General insurance and health continued
 
Full Year 2015
UK
Personal
£m
UK
Commercial £m
Total
UK
£m
Ireland
£m
Total UK &
Ireland
£m
Canada
Personal
£m
Canada
Commercial
£m
Total
Canada
£m
Europe
£m
Asia &
Other2
£m
Total
£m
General insurance
 
 
 
 
 
 
 
 
 
 
 
Gross written premiums
2,253
1,719
3,972
291
4,263
1,324
785
2,109
1,263
12
7,647
Net written premiums1
2,168
1,517
3,685
282
3,967
1,282
710
1,992
1,200
12
7,171
Net earned premiums1
2,160
1,493
3,653
262
3,915
1,258
719
1,977
1,171
16
7,079
Net claims incurred1
(1,413)
(950)
(2,363)
(177)
(2,540)
(840)
(411)
(1,251)
(775)
1
(4,565)
Of which claims handling costs
 
 
(170)
(7)
(177)
 
 
(74)
(45)
-
(296)
Written commission
(479)
(307)
(786)
(36)
(822)
(248)
(147)
(395)
(245)
-
(1,462)
Written expenses3
(153)
(182)
(335)
(39)
(374)
(108)
(105)
(213)
(105)
(7)
(699)
Movement in DAC and other
(18)
3
(15)
(1)
(16)
5
(3)
2
13
-
(1)
Underwriting result1
97
57
154
9
163
67
53
120
59
10
352
Longer-term investment return4
 
 
215
21
236
 
 
98
53
3
390
Other5
 
 
(1)
-
(1)
 
 
(4)
-
-
(5)
Operating profit1
 
 
368
30
398
 
 
214
112
13
737
Health insurance
 
 
 
 
 
 
 
 
 
 
 
Underwriting result
 
 
 
 
27
 
 
-
1
(6)
22
Longer-term investment return
 
 
 
 
5
 
 
-
1
-
6
Operating profit
 
 
 
 
32
 
 
-
2
(6)
28
Total operating profit1
 
 
 
 
430
 
 
214
114
7
765
General insurance combined operating ratio1
 
 
 
 
 
 
 
 
 
 
 
Claims ratio1
65.4%
63.6%
64.7%
67.9%
64.9%
66.8%
57.1%
63.3%
66.2%
 
64.5%
Commission ratio
22.1%
20.2%
21.3%
12.8%
20.7%
19.3%
20.7%
19.8%
20.4%
 
20.4%
Expense ratio
7.0%
12.0%
9.1%
13.9%
9.4%
8.5%
14.7%
10.7%
8.8%
 
9.7%
Combined operating ratio6
94.5%
95.8%
95.1%
94.6%
95.0%
94.6%
92.5%
93.8%
95.4%
 
94.6%
Assets supporting general insurance and health business
 
 
 
 
 
 
 
 
 
 
 
Debt securities
 
 
3,993
470
4,463
 
 
2,999
1,937
209
9,608
Equity securities
 
 
8
-
8
 
 
188
21
-
217
Investment property
 
 
198
-
198
 
 
-
137
-
335
Cash and cash equivalents
 
 
639
79
718
 
 
107
118
26
969
Other7
 
 
2,559
104
2,663
 
 
135
209
1
3,008
Assets at 31 December 2015
 
 
7,397
653
8,050
 
 
3,429
2,422
236
14,137
Debt securities
 
 
4,429
825
5,254
 
 
3,261
2,140
203
10,858
Equity securities
 
 
7
-
7
 
 
222
22
-
251
Investment property
 
 
91
4
95
 
 
-
128
-
223
Cash and cash equivalents
 
 
865
79
944
 
 
123
185
48
1,300
Other7
 
 
3,372
101
3,473
 
 
122
172
-
3,767
Assets at 31 December 2014
 
 
8,764
1,009
9,773
 
 
3,728
2,647
251
16,399
Average assets
 
 
8,080
831
8,911
 
 
3,578
2,535
244
15,268
LTIR as % of average assets
 
 
2.7%
2.5%
2.7%
 
 
2.7%
2.1%
1.2%
2.6%
1    Excludes the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva Insurance Limited (AIL).
2    Asia & Other includes Aviva Re.
3    Operating expenses shown in note 3 includes claims handling costs and written expenses included in general insurance COR above, plus operating expenses of other non-insurance operations.
4    The UK & Ireland LTIR includes £115 million (FY14: £156 million) relating to the internal loan. This is lower than 2014 primarily as a result of a reduction in the balance of this loan during 2015.
5    Includes unwind of discount and pension scheme net finance costs.
6    COR is calculated as incurred claims expressed as a percentage of net earned premiums, plus written commissions and written expenses expressed as a percentage of net written premiums. COR is calculated using unrounded numbers so minor rounding differences may exist.
7    Includes loans and other financial investments.
 
 
 
 
Page 21
 
7.iii - Fund flows
Net flows is one of the measures of growth used by management and is a component of the movement in Life and platform business managed assets (excluding UK with-profits) during the period. It is the difference between the inflows (being IFRS net written premiums plus deposits received under investment contracts) and outflows (being IFRS net paid claims plus redemptions and surrenders under investment contracts). It excludes market and other movements.
 
 
Restated1
Managed
assets at
1 January
20164
£m
Premiums
and deposits,
 net of reinsurance £m
Claims and redemptions, net of reinsurance £m
Net flows2,3  
£m
Market
and other movements £m
Managed
assets at
30 June
20164
£m
Life and platform business
 
 
 
 
 
 
UK - non-profit:
 
 
 
 
 
 
- platform
8,376
2,207
(287)
1,920
(35)
10,261
- pensions and other long term savings
79,261
3,509
(3,469)
40
4,996
84,297
- long term savings
87,637
5,716
(3,756)
1,960
4,961
94,558
- annuities and equity release
52,463
312
(1,373)
(1,061)
6,057
57,459
- other
25,801
422
(1,295)
(873)
743
25,671
Ireland
5,152
305
(300)
5
784
5,941
United Kingdom & Ireland (excluding UK with-profits)
171,053
6,755
(6,724)
31
12,545
183,629
Europe
94,632
5,311
(3,604)
1,707
11,679
108,018
Asia
11,484
1,062
(921)
141
834
12,459
Other
1,752
21
(93)
(72)
26
1,706
 
278,921
13,149
(11,342)
1,807
25,084
305,812
UK - with-profits and other
62,067
 
 
 
 
63,430
Total life and platform business
340,988
 
 
 
 
369,242
1    Restated to include externally reinsured non-participating investment contracts.
2    Life business net flows in the table above are net of reinsurance.
3    For the period to 30 June 2016, net flows of £1.8 billion includes net flows of £0.7 billion that are included in the IFRS income statement within net written premiums and net paid claims.
4    Life and platform business managed assets at the balance sheet date includes financial investments, loans, investment property, externally reinsured non-participating investment contracts and cash and cash equivalents included on the IFRS statement of financial position,plus assets administered by the Group that are not included on the IFRS statement of financial position. At 30 June 2016, life and
      platform business managed assets of £369 billion (FY15: £341 billion1) includes £360 billion (FY15: £333 billion) that is on the IFRS statement of financial position.
 
United Kingdom & Ireland (excluding UK with-profits)
UK long term savings managed assets5 have increased to c.£95 billion (FY15: c.£88 billion) during the period. Within this, the UK Life Platform continues to grow, with managed assets increasing 23% in the period to £10.3 billion (FY15: £8.4 billion) including net inflows of £1.9 billion.
UK annuities and equity release and other non-profit outflows were £1,934 million driven by net outflows in annuities (including lower bulk purchase annuity volumes) and protection. Market and other movements include favourable market movements driven by a decrease in interest rates and growth in equities.
 
Europe
Net inflows were £1,707 million. This was mainly driven by increased with-profits sales in Italy and France. Market and other movements in Europe primarily reflect favourable foreign exchange movements mainly driven by the strengthening of the euro against sterling.
 
Asia and other
Net inflows in Asia were £141 million arising mainly in Singapore. Other business net outflows of £72 million primarily relate to Aviva Investors' Pooled Pensions business. 
 
 
 
 
5    Includes platform and pensions business and externally reinsured non-participating investment contract
 
 
 
 
 
Page 22
 
8.i - Summary of assets
The Group asset portfolio is invested to generate competitive investment returns for both policyholders and shareholders whilst remaining within the Group's appetite for market, credit and liquidity risk.
The Group has a low appetite for interest rate risk and currency risk which means that the asset portfolios are well matched by duration and currency to the liabilities they cover. The Group also runs a low level of liquidity risk which results in a high proportion of income generating assets and a preference for more liquid assets where there is the potential need to realise those assets before maturity.
The Group seeks to diversify its asset portfolio in order to reduce risk and provide more attractive risk-adjusted returns. In order to achieve this there is a comprehensive risk limit framework in place. There is an allowance for diversification in our economic capital model, actions have been taken to reduce our exposure to the Eurozone periphery, and we are broadening the investment portfolio in individual businesses.
Asset allocation decisions are taken at legal entity level and in many cases by fund within a legal entity in order to reflect the nature of the liabilities, customer expectations, the local accounting and regulatory treatment, and any local constraints. These asset allocation decisions are made in accordance with a Group-wide framework that takes into account consensus investment views across the Group, prioritised Group objectives and metrics and Group risk limits and constraints. This framework is overseen by the Group ALCO (Asset Liability Committee) and facilitates a consistent approach to asset allocation across the business units in line with Group risk appetite and shareholder objectives.
The asset allocation as at 30 June 2016 across the Group, split according to the type of liability the assets are covering, is shown in the table below. Further information on these assets is given in the Analysis of Assets section.
 
 
Shareholder business assets
 
Participating fund assets
 
 
 
Carrying value in the statement of financial position
General Insurance & health &
other1
 £m
Annuity and non-profit £m
Policyholder (unit linked assets)
 £m
UK style
with profits
 £m
Continental European-style Participating
funds
£m
Total assets analysed £m
Less assets of operation classified as held for sale £m
Carrying
value in the statement of financial position
£m
Debt securities
 
 
 
 
 
 
 
 
Government bonds
6,314
14,649
11,956
19,815
29,326
82,060
(2,346)
79,714
Corporate bonds
4,429
23,720
11,294
16,777
29,675
85,895
(4,326)
81,569
Other
234
2,700
2,591
1,474
6,219
13,218
(703)
12,515
 
10,977
41,069
25,841
38,066
65,220
181,173
(7,375)
173,798
Loans
 
 
 
 
 
 
 
 
Mortgage loans
-
18,074
-
258
1
18,333
-
18,333
Other loans
171
2,468
351
2,258
788
6,036
(64)
5,972
 
171
20,542
351
2,516
789
24,369
(64)
24,305
Equity securities
238
235
46,755
13,038
3,606
63,872
(541)
63,331
Investment property
372
177
6,698
2,802
1,101
11,150
(44)
11,106
Other investments
865
3,148
42,677
4,515
2,925
54,130
(2,799)
51,331
Total as at 30 June 2016
12,623
65,171
122,322
60,937
73,641
334,694
(10,823)
323,871
Total as at 31 December 2015
11,550
58,586
117,941
57,508
62,366
307,951
-
307,951
1    Of the £12.6 billion of assets 12% relates to other shareholder business assets.
 
There is an internal loan between Aviva Insurance Limited (AIL) and Aviva Group Holdings Limited (AGH) that has a net value of zero at a consolidated level.
 
General insurance and health
All the investment risk is borne by shareholders and the portfolio held to cover these liabilities contains a high proportion of fixed and variable income securities, of which 82% are rated A or above. The assets are relatively short duration reflecting the short average duration of the liabilities. Liquidity, interest rate and foreign exchange (FX) risks are
maintained at a low level.
 
Annuity and other non-profit
All the investment risk is borne by shareholders. The annuity liabilities have a long duration but are also illiquid as customers cannot surrender their policies. The assets are chosen to provide stable income with a good cash flow, FX and interest rate match to the liabilities. We are able to invest part of the portfolio in less liquid assets in order to
improve risk-adjusted returns given the illiquid nature of the liabilities. The asset portfolio is principally comprised of long maturity bonds and loans including a material book of commercial mortgage loans. As at 30 June 2016, unrealised losses and impairments on the bond portfolio of £41.1 billion amounted to £0.6 billion or 2% of the portfolio. The
equivalent figure for 31 December 2015 was 5%. Unrealised gains on the portfolio were £6.9 billion as at 30 June 2016 or 17% of the portfolio. The equivalent unrealised gains figure for 31 December 2015 was 9%. The other non-profit business assets are a smaller proportion of this portfolio and are generally shorter in duration and have a high
proportion invested in fixed income.
£10.9 billion of shareholder loan assets are backing UK annuity liabilities and comprise of commercial mortgage loans (£6.3 billion), Healthcare, Infrastructure and PFI mortgage loans (£3.5 billion) and Primary Healthcare, Infrastructure and PFI other loans (£1.1 billion). The Group carries a valuation allowance within the liabilities against the risk of
default of commercial mortgages, including Healthcare and PFI mortgages, of £0.6 billion which equates to 66bps at 30 June 2016 (FY15: 59bps).
 
 
 
 
Page 23
 
8.i - Summary of assets continued
 
Policyholder assets
These assets are invested in line with the fund choices made by our unit-linked policyholders and the investment risk is borne by the policyholder. This results in a high allocation to growth assets such as equity and property. Aviva's shareholder exposure to these assets arises from the fact that the income we receive is a proportion of the assets
under management.
 
UK style with-profits (WP)
UK style with-profits funds hold relatively long-term contracts with policyholders participating in pooled investment performance subject to some minimum guarantees. Smoothed returns are used to declare bonuses to policyholders which increase the level of the guarantees through time. The part of the portfolio to which policyholder bonuses are
linked is invested in line with their expectations and includes growth assets such as equity and property as well as fixed income. The remainder of the portfolio is invested to mitigate the resultant shareholder risk. This leads us to an overall investment portfolio that holds a higher proportion of growth assets (such as equity and property) than our
other business lines although there are still material allocations to fixed income assets.
 
Continental European style participating funds
Continental European style participating funds hold relatively long-term contracts with policyholders participating in pooled investment performance subject to some minimum guarantees. Smoothed returns are used to declare bonuses to policyholders. Certain of the guarantees are subject to annual discretion declared at the start of the year. Other
guarantees are subject to revision downwards at contractual dates. The investment portfolio holds a higher proportion of fixed income assets than the UK style equivalent. Fixed income assets also give rise to less volatility on the local statutory balance sheet than growth assets.
 
 
 
 
Page 24
 
8.ii - Net asset value
At HY16, the IFRS net asset value per share was 412 pence (FY15 restated3: 390 pence). This movement was driven by operating profits, favourable foreign exchange movements and remeasurements of pension schemes, partly offset by the payment of the final 2015 dividend to shareholders, adverse economic variances and amortisation of acquired value of in-force business.
Total investment variances and economic assumption changes were £455 million adverse. This included £461 million adverse variances in the non-life business, reflecting unfavourable short-term fluctuations and adverse economic assumption changes. This was principally driven by foreign exchange losses in Group Centre holdings and the adverse impact of a decrease in the real interest rates used to discount reserves for periodic payment orders and latent claims.
In the life businesses, investment variances and economic assumption changes were £6 million positive (HY15: £75 million negative; FY15: £14 million positive). Positive variances in the UK reflecting lower interest rates were partially offset by a c.£250 million adverse impact reflecting the Group's revised expectation of future property prices and rental income in light of the UK referendum vote for the UK to leave the European Union. The positive variance in the UK has been offset by negative variances in Asia and France due to decreasing interest rates and equity underperformance.
The favourable movement on the Group's staff pension schemes of £607 million post tax is principally due to the main UK staff pension scheme. The surplus has increased over the period largely as a result of increased asset values, mainly driven by a reduction in interest rates in the UK. The favourable foreign exchange movement of £730 million is due to the weakening of sterling, particularly compared with the euro.
 
IFRS
30 June
2016
£m
pence per
share2
Restated3
31 December
2015
£m
Restated3  
pence per
share2
Equity attributable to shareholders of Aviva plc at 1 January1
15,802
390p
10,038
340p
Operating profit
1,325
32p
2,688
67p
Investment return variances and economic assumption changes on life and non-life business
(455)
(11)p
(170)
(4)p
Profit/(loss) on the disposal and remeasurements of subsidiaries and associates
(18)
-
2
-
Goodwill impairment and amortisation of intangibles
(92)
(2)p
(177)
(4)p
Amortisation and impairment of acquired value of in-force business
(318)
(8)p
(498)
(12)p
Integration and restructuring costs
(105)
(3)p
(379)
(9)p
Other4
-
-
(53)
(1)p
Tax on operating profit and on other activities
(136)
(3)p
(316)
(8)p
Non-controlling interests
(71)
(2)p
(161)
(4)p
Profit after tax attributable to shareholders of Aviva plc
130
3p
936
25p
AFS securities (fair value) & other reserve movements
21
-
10
-
Ordinary dividends
(570)
(14)p
(635)
(16)p
Direct capital instrument and tier 1 notes interest and preference share dividend
(30)
(1)p
(74)
(2)p
Foreign exchange rate movements
730
18p
(325)
(8)p
Remeasurements of pension schemes
607
15p
(142)
(4)p
Friends Life acquisition5
-
-
5,975
55p
Other net equity movements
23
1p
19
-
Equity attributable to shareholders of Aviva plc at 30 June/31 December1
16,713
412p
15,802
390p
1    Excluding preference shares of £200 million (FY15: £200 million).
2    Number of shares as at 30 June 2016: 4,058 million (31 December 2015: 4,048 million).
3    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31December 2015 of £38 million. See note B2 for further
      details.
4    Comprises the impact from an outward quota share reinsurance agreement completed in 2015 in Aviva insurance Limited (AIL).
5    Includes the dilution effect on IFRS NAV per share of the increase in number of shares arising as a result of the acquisition of Friends Life.
 
 
 
 
Page 25
 
8.iii - Return on equity1
The return on equity calculation is based on operating return after tax attributable to ordinary shareholders on an IFRS basis expressed as a percentage of weighted average ordinary shareholders' equity. 
         During HY16, return on equity has decreased to 11.0% (FY15: 14.1% restated2), primarily driven by the higher weighted average shareholders' equity reflecting the Group's acquisition of the Friends Life business on 10 April 2015.

 
6 months
2016
%
Restated2
Full Year
2015
%
United Kingdom & Ireland Life
9.9%
14.4%
United Kingdom & Ireland General Insurance and Health3,4
12.4%
10.2%
Europe
11.9%
12.7%
Canada4
12.3%
16.2%
Asia
14.3%
22.0%
Fund management
18.8%
30.1%
Corporate and Other Business3
n/a
n/a
Return on total capital employed
8.8%
10.8%
Subordinated debt
4.4%
4.4%
Senior debt
-
3.5%
Return on total equity
10.7%
13.4%
Less: Non-controlling interest
11.1%
12.2%
Direct capital instrument and tier 1 notes
5.6%
6.6%
Preference capital
9.0%
8.5%
Return on equity shareholders' funds
11.0%
14.1%
1    Please refer to note C1 for further analysis of return on equity.
2    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31December 2015 of £38 million. See note B2 for further
      details.
3    Return on equity for United Kingdom and Ireland general insurance and health excludes c.£0.9 billion of goodwill which does not support the general insurance and health business for capital purposes and is included in 'Corporate and Other Business'. Comparatives have been restated accordingly and there is no impact on Group return on equity as a result of this restatement.
4    FY15 comparatives have been restated for the impact of an internal loan between Canada and United Kingdom general insurance. There is no impact on Group return on equity as a result of this restatement.
 
 
 
 
Page 26
 
8.iv - Solvency II
The estimated coverage ratio on a Solvency II basis is 174% at 30 June 2016. Solvency II, the new prudential regulatory framework, came into force on 1 January 2016 with the new regime introducing a consistent solvency framework for insurers across Europe.
 
Summary of Solvency II position
 
 
30 June
2016
£bn
31 December
2015
£bn
Own Funds1
22.4
21.8
Solvency Capital Requirement before diversification1
(17.8)
(16.3)
Diversification benefit
4.9
4.2
Diversified Solvency Capital Requirement1
(12.9)
(12.1)
Estimated Solvency II Surplus at 30 June/31 December2
9.5
9.7
Cover Ratio1
174%
180%
1    The estimated Solvency II ratio represents the shareholder view. This excludes the contribution to Group Solvency Capital Requirement (SCR) and Group Own Funds of fully ring fenced with-profits funds £2.7 billion (FY15: £2.7 billion) and staff pension schemes in surplus £0.9 billion (FY15: £0.7 billion) - these exclusions have no impact on Solvency II surplus.
2    The estimated Solvency II position includes the estimated impact of acquiring the RBC General Insurance business (£(0.3) billion) on a pro-forma basis. The acquisition completed on 1st July 2016, and was funded by an issue of £0.3 billion of subordinated debt in May 2016.
 
Movement in Group Solvency II Surplus
 
 
Total
£bn
Group Solvency II Surplus at 1 January 2016
9.7
Operating Capital Generation
1.2
Non-operating Capital Generation
(1.2)
 
9.7
Dividends
(0.6)
Foreign exchange variances
0.4
Hybrid debt issuance1
0.3
Acquired/divested business1
(0.3)
Estimated Solvency II Surplus at 30 June 20161
9.5
1    The estimated Solvency II position includes the estimated impact of acquiring the RBC General Insurance business (£(0.3) billion) on a pro-forma basis. The acquisition completed on 1st July 2016, and was funded by an issue of £0.3 billion of subordinated debt in May 2016.
 
The estimated Solvency II surplus at 30 June 2016 is £9.5 billion, with a cover ratio of 174%. This is a reduction of £0.2 billion compared to the 31 December 2015 surplus. Solvency II operating capital generation was £1.2 billion during HY16, incorporating £1.5 billion from our operating business units, net of £0.3 billion of debt and corporate centre costs. The beneficial impacts of operating capital generation and foreign exchange variances have been more than offset by the payment of the final 2015 dividend and adverse non-operating capital generation, driven by adverse market movements, notably falls in interest rates over the first half of 2016. The non-operating capital generation includes the beneficial impact arising from the recalculation of Solvency II transitional relief as permitted by the PRA in response to such reductions in interest rates.
The RBC General Insurance business was acquired on 1 July 2016. The table above allows for the impact of the RBC acquisition as a pro forma effect. The estimated Solvency II cover ratio at 30 June 2016 prior to the RBC acquisition was 176%.
 
Summary of analysis of diversified Solvency Capital Requirement
 
 
30 June
2016
£bn
31 December
2015
£bn
Credit risk1
2.8
2.5
Equity risk2
1.2
1.1
Interest rate risk3
0.9
0.7
Other market risk4
1.2
1.3
Life insurance risk5
3.7
3.4
General insurance risk6
0.9
0.8
Operational risk
1.1
1.1
Other risk7
1.1
1.2
Total
12.9
12.1
1    Capital held in respect of credit risk recognises the Group's shareholder exposure to changes in the market value of assets and defaults.
2    Capital held in respect of equity risk recognises the Group's shareholder exposure to changes in the market value of assets.
3    Capital held in respect of interest rate risk recognises the Group's shareholder exposure to changes in the market value of assets. A range of specific stresses are applied reflecting the difference in assumed risk relative to investment grade and duration.
4    Capital held in respect of other market risk recognises the Group's shareholder exposure to changes in the market value of commercial mortgages and property, but also captures risk in association with inflation and foreign exchange.
5    Capital held in respect of life insurance risk recognises the Group's shareholder exposure to life insurance specific risks, such as longevity and lapse.
6    Capital held in respect of general insurance risk recognises the Group's shareholder exposure to general insurance specific risks, such as claims volatility and catastrophe.
7    Capital held in respect of other risk recognises the Group's shareholder exposure to specific risks unique to particular business units and other items.
 
The most significant changes in the analysis of diversified Solvency Capital Requirement have primarily arisen from the large reduction in interest rates during the first half of 2016, which has led to increases in credit risk and longevity risk within the Group's annuity portfolios.
 
 
 
 
Page 27
 
8.iv - Solvency II continued
Sensitivity analysis of Solvency II surplus
The following table shows the sensitivity of the Group's Solvency II surplus to:
 
Economic assumptions:
25 basis point increase and decrease and 100 basis point increase in the risk-free rate, including all consequential changes (including assumed investment returns for all asset classes, market values of fixed interest assets, risk discount rates);
50 basis point increase and decrease and 100 basis point increase in credit spreads for corporate bonds with credit rating A at 10 year duration, with the other ratings and durations stressed by the same proportion relative to the stressed capital requirement;
10% increase and decrease and 25% decrease in market values of equity assets.
 
Non-Economic assumptions:
10% increase in maintenance expenses and investment expenses (a 10% sensitivity on a base expense assumption of £10 p.a. would represent an expense assumption of £11 p.a.);
10% increase in lapse rates (a 10% sensitivity on a base assumption of 5% p.a. would represent a lapse rate of 5.5% p.a.);
5% increase in both mortality and morbidity rates for life assurance;
5% decrease in mortality rates for annuity business;
5% increase in gross loss ratios for general insurance and health business.
 
All other assumptions remain unchanged for each sensitivity, except where these are directly affected by the revised economic conditions or where a management action that is allowed for in the Solvency Capital Requirement calculation is applicable for that sensitivity. For example, future bonus rates are automatically adjusted to reflect sensitivity changes to future investment returns.
Transitional relief on technical provisions is assumed to be recalculated in all sensitivities where its impact would be material.
The table below shows the absolute change in cover ratio under each sensitivity, e.g. a 1% positive impact would result in a cover ratio of 175%.
 
Sensitivities
 
Impact on
cover ratio
%
Changes in Economic assumptions
25bps increase in interest rate
1%
 
100bps increase in interest rate
7%
 
25bps decrease in interest rate
(3%)
 
50bps increase in corporate bond spread1
0%
 
100bps increase in corporate bond spread
(1%)
 
50bps decrease in corporate bond spread
(1%)
 
10% increase in market value of equity
(1%)
 
10% decrease in market value of equity
(1%)
 
25% decrease in market value of equity
(1%)
Changes in Non-Economic assumptions
10% increase in maintenance and investment expenses
(7%)
 
10% increase in lapse rates
(3%)
 
5% increase in mortality/morbidity rates - Life assurance
(2%)
 
5% decrease in mortality rates - annuity business
(8%)
 
5% increase in gross loss ratios
(2%)
1    A 50bps increase in corporate bond spread results in a proportionate decrease in Group Own Funds and Group SCR with no overall impact on the rounded Group cover ratio.
 
Limitations of sensitivity analysis
The table above demonstrates the effect of a change in a key assumption while other assumptions remain unchanged. In reality, there is a correlation between the assumptions and other factors. It should also be noted that these sensitivities are non-linear, and larger or smaller impacts should not be interpolated or extrapolated from these results.
The sensitivity analysis does not take into consideration that the Group's assets and liabilities are actively managed. Additionally, the Solvency II position of the Group may vary at the time that any actual market movement occurs. For example, the Group's financial risk management strategy aims to manage the exposure to market fluctuations.
As investment markets move past various trigger levels, management actions could include selling investments, changing investment portfolio allocation, adjusting bonuses credited to policyholders, and taking other protective action.
Other limitations in the above sensitivity analysis include the use of hypothetical market movements to demonstrate potential risk that only represent the Group's view of possible near-term market changes that cannot be predicted with any certainty, and the assumption that all interest rates move in an identical fashion.
 
 
 
 
Page 28
 
8.iv - Solvency II continued
Reconciliation of IFRS total equity to Solvency II Own Funds
The reconciliation from total Group equity on an IFRS basis to Solvency II Own Funds is presented below. The valuation differences reflect moving from IFRS valuations to a Solvency II regulatory basis. The Solvency II Own Funds represents a shareholder view, excluding the impact of ring-fenced with-profits funds, and staff pension schemes in surplus.
 
 
30 June
2016
£bn
Restated1
Full Year
2015
£bn
Total Group equity on an IFRS basis
19.3
18.3
Elimination of goodwill and other intangible assets2
(9.9)
(9.9)
Liability valuation differences (net of transitional deductions)
21.4
20.4
Inclusion of risk margin (net of transitional deductions)
(4.9)
(4.0)
Net deferred tax3
(1.4)
(1.3)
Revaluation of subordinated liabilities
(1.1)
(0.7)
Solvency II Net Assets (gross of non-controlling interests)
23.4
22.8
Difference between Solvency II Net Assets and Own Funds4
(1.0)
(1.0)
Solvency II Own Funds5
22.4
21.8
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31 December 2015 of £38 million. See note B2 for further
      etails.
2    Includes £1.9 billion (FY15: £1.9 billion) of goodwill and £8.0 billion (FY15: £8.0 billion) of other intangible assets comprising acquired value of in-force business of £4.0 billion (FY15: £4.4 billion), deferred acquisition costs (net of deferred income) of £2.6 billion (FY15: £2.3 billion) and other intangibles of £1.4 billion (FY15: £1.3 billion).
3    Net deferred tax includes the tax effect of all other reconciling items in the table above which are shown gross of tax.
4    Regulatory adjustments to bridge from Solvency II Net Assets to Own Funds include recognition of subordinated debt capital and non-controlling interests.
5    The estimated Solvency II position represents the shareholder view. It excludes the contribution to Group SCR and Group Own Funds of fully ring-fenced with-profits funds £2.7 billion (FY15: £2.7 billion) and staff pension schemes in surplus £0.9 billion (FY15: £0.7 billion) - these exclusions have no impact on Solvency II surplus. The estimated Solvency II position includes the impact of acquiring
      the RBC General Insurance business (£(0.3) billion) on a pro-forma basis. The acquisition completed on 1st July 2016, and was funded by an issue of £0.3 billion of subordinated debt in May 2016.
 
 
 
 
 
Page 29
 
Financial supplement
 
In this section
Page
A      Income & expenses
30
B      IFRS financial statements and notes
35
C     Capital & liquidity
83
D      Analysis of assets
87
E      VNB & Sales analysis
103
 
 
Income & expenses
 
Reconciliation of Group operating profit to profit
        after tax - IFRS basis
30
A1   Other operations
31
A2   Corporate centre
31
A3   Group debt costs and other interest
31
A4   Life business: Investment return variances
        and economic assumption changes
32
A5   Non-life business: Short-term fluctuation in
        return on investments
33
A6   General insurance and health business:
        economic assumption changes
33
A7   Impairment of goodwill, associates, joint
        ventures and other amounts expensed
34
A8   Amortisation and impairment of acquired
        value of in-force business
34
A9   Profit/loss on the disposal and
        remeasurement of subsidiaries, joint ventures
        and associates
34
A10 Other
34
 
 
 
 
Page 30
 
Reconciliation of Group operating profit to profit after tax - IFRS basis
For the six month period ended 30 June 2016
 
 
6 months
2016
£m
6 months
2015
£m
Restated1
Full Year
2015
£m
Operating profit before tax attributable to shareholders' profits
 
 
 
Life business
 
 
 
United Kingdom & Ireland
711
569
1,455
Europe
395
372
766
Asia
118
79
244
Other
2
1
(23)
Total life business
1,226
1,021
2,442
General insurance and health
 
 
 
United Kingdom & Ireland
231
239
430
Europe
35
59
114
Canada
88
131
214
Asia
(6)
(4)
(6)
Other
(14)
(3)
13
Total general insurance and health
334
422
765
Fund management
 
 
 
Aviva Investors
49
32
105
Asia
-
1
1
Total fund management
49
33
106
Other
 
 
 
Other operations (note A1)
(49)
(57)
(84)
Market operating profit
1,560
1,419
3,229
Corporate centre (note A2)
(80)
(79)
(180)
Group debt costs and other interest (note A3)
(155)
(170)
(361)
Operating profit before tax attributable to shareholders' profits
1,325
1,170
2,688
Integration and restructuring costs
(105)
(172)
(379)
Operating profit before tax attributable to shareholders' profits after integration and restructuring costs
1,220
998
2,309
Adjusted for the following:
 
 
 
Investment return variances and economic assumption changes on long-term business (note A4)
6
(75)
14
Short-term fluctuation in return on investments backing non-long-term business (note A5)
(338)
166
(84)
Economic assumption changes on general insurance and health business (note A6)
(123)
(54)
(100)
Impairment of goodwill, joint ventures and associates and other amounts expensed (note A7)
-
(22)
(22)
Amortisation and impairment of intangibles
(92)
(61)
(155)
Amortisation and impairment of acquired value of in-force business (note A8)
(318)
(162)
(498)
(Loss)/profit on the disposal and re-measurement of subsidiaries, joint ventures and associates (note A9)
(18)
-
2
Other (note A10)
-
-
(53)
Non-operating items before tax
(883)
(208)
(896)
Profit before tax attributable to shareholders' profits
337
790
1,413
Tax on operating profit
(323)
(304)
(603)
Tax on other activities
187
59
287
 
(136)
(245)
(316)
Profit for the period
201
545
1,097
1    Following a correction to accounting and modelling for annual management charge rebates in UK Life, prior year comparatives have been restated. This has led to an increase in operating profit and profit before tax of £23 million for full year 2015 and an increase in opening retained earnings for 2015 of £20 million with an increase in equity at 31 December 2015 of £38 million. See note B2 for further
      details.
 
 
 
 
 
Page 31
 
Other Group Operating Profit Items
A1 - Other operations
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
United Kingdom & Ireland Life
(14)
(6)
(29)
United Kingdom & Ireland General Insurance
2
-
5
Europe
(10)
(12)
(22)
Asia
(14)
(9)
(16)
Other Group operations1
(13)
(30)
(22)
Total
(49)
(57)
(84)
1    Other Group operations include Group and head office costs.
 
Other operations relate to non insurance activities and primarily include costs associated with our Group and regional head offices, pension scheme expenses, as well as non insurance income.
Total costs in relation to non insurance activities were £49 million (HY15: £57 million). Within this, costs in the United Kingdom increased following continued investment into the platform business.
'Other Group operations' includes income of £20 million relating to insurance recoveries. Of this, £16 million is due from the Group's internal reinsurer which therefore has a neutral effect on overall Group operating profit.
 
A2 - Corporate centre
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Project spend
(12)
(2)
(6)
Central spend and share award costs
(68)
(77)
(174)
Total
(80)
(79)
(180)
A3 - Group debt costs and other interest
 
 
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
External debt
 
 
 
Subordinated debt
(184)
(153)
(335)
Other
-
(10)
(15)
Total external debt
(184)
(163)
(350)
Internal lending arrangements
(15)
(53)
(92)
Extinguishment of debt
-
-
(13)
Net finance income on main UK pension scheme
44
46
94
Total
(155)
(170)
(361)
 
 
 
 
 
Page 32
 
Non-operating profit items
A4 - Life Business: Investment variances and economic assumption changes
 
(a) Definitions
Operating profit for life business is based on expected investment returns on financial investments backing shareholder and policyholder funds over the period, with consistent allowance for the corresponding expected movements in liabilities. Operating profit includes the effect of variance in experience for non-economic items, such as mortality, persistency and expenses, and the effect of changes in non-economic assumptions, where not treated as exceptional. Changes due to economic items, such as market value movements and interest rate changes, which give rise to variances between actual and expected investment returns, and the impact of changes in economic assumptions on liabilities, are disclosed separately outside operating profit.
 
(b) Economic volatility
The investment variances and economic assumption changes excluded from the life operating profit are as follows:
 
Life business
30 June
2016
£m
30 June
2015
£m
31 December
2015
£m
Investment variances and economic assumptions
6
(75)
14
 
Investment variances and economic assumption changes were £6 million positive (HY15: £75 million negative; FY15: £14 million positive). Positive variances in the UK reflecting lower interest rates were partially offset by an adverse impact of c.£250 million, reflecting the Group's revised expectation of future property prices and rental income in light of the UK referendum vote for the UK to leave the European Union. The positive variance in the UK has been broadly offset by negative variances in Asia and France due to decreasing interest rates and equity underperformance.
The investment variances at HY15 were £75 million negative. The adverse variance was driven by increased risk-free rates in the UK, in addition to the cost of de-risking activities used to manage the UK's economic capital position. This was partly offset by positive equity market movements in Asia in the first half of 2015.
In 2015, positive investment variances of £14 million were driven by France and Asia, partially offset by a negative variance in Italy. The positive variance in France reflected realised bond gains and equity outperformance, while the positive variance in Asia was driven by increased interest rates in Singapore, which reduced liabilities by more than asset values. The negative variance in Italy was driven by widening credit spreads. The investment variance was largely neutral in the UK, reflecting the positive variance from a reduction in equity release asset default provisions following favourable property market performance, offset by the negative impact of widening credit spreads.
 
(c) Assumptions
The expected rate of investment return is determined using consistent assumptions at the start of the period between operations, having regard to local economic and market forecasts of investment return and asset classification under IFRS.
The principal assumptions underlying the calculation of the expected investment return for equities and properties are:
 
 
Equities
Properties
 
6 months
2016
%
6 months
2015
%
Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
2015
%
United Kingdom
5.5%
5.4%
5.4%
4.0%
3.9%
3.9%
Eurozone
4.5%
4.3%
4.3%
3.0%
2.8%
2.8%
The expected return on equities and properties has been calculated by reference to the 10 year mid-price swap rate for an AA-rated bank in the relevant currency plus a risk premium. The use of risk premium reflects management's long-term expectations of asset return in excess of the swap yield from investing in different assets classes. The asset risk premiums are set out in the table below:
 
All territories
6 months
2016
%
6 months
2015
%
Full Year
2015
%
Equity risk premium
3.5%
3.5%
3.5%
Property risk premium
2.0%
2.0%
2.0%
The 10 year mid-price swap rates are set out in the table below:
 
Territories
Full Year
20151
%
Full Year
20142
%
United Kingdom
2.0%
1.9%
Eurozone
1.0%
0.8%
1    Used to derive the expected return on equities and properties in 2016.
2    Used to derive the expected return on equities and properties in 2015.
 
For fixed interest securities classified as fair value through profit or loss, the expected investment returns are based on average prospective yields for the actual assets held less an adjustment for credit risk; this includes an adjustment for credit risk on all Eurozone sovereign debt. Where such securities are classified as available for sale, the expected investment return comprises the expected interest or dividend payments and amortisation of the premium or discount at purchase.
 
 
 
 
 
Page 33
 
A5 - Non-life business: Short-term fluctuation in return on investments
 
General Insurance and health
6 months
2016
£m
6 months
2015
£m
Full Year
2015
£m
Analysis of investment income:
 
 
 
- Net investment income
209
141
240
- Foreign exchange gains/losses and other charges
(15)
(31)
(10)
 
194
110
230
Analysed between:
 
 
 
- Longer-term investment return, reported within operating profit
171
205
396
- Short-term fluctuations in investment return, reported outside operating profit
23
(95)
(166)
 
194
110
230
Short-term fluctuations:
 
 
 
- General insurance and health
23
(95)
(166)
- Other operations1
(361)
261
82
Total short-term fluctuations
(338)
166
(84)
1    Represents short-term fluctuation on assets backing non-life business in Group centre investments, including the centre hedging programme.
 
The longer-term investment return is calculated separately for each principal non-life business unit. In respect of equities and properties, the return is calculated by multiplying the opening market value of the investments, adjusted for sales and purchases during the year, by the longer-term rate of investment return. The longer-term rate of
investment return is determined using consistent assumptions between operations, having regard to local economic and market forecasts of investment return. The allocated longer-term return for other investments is the actual income receivable for the period. Actual income and longer-term investment return both contain the amortisation of the
discounts/premium arising on the acquisition of fixed income securities.
Market value movements which give rise to variances between actual and longer-term investment returns are disclosed separately in short term fluctuations outside operating profit.
The impact of realised and unrealised gains and losses on Group centre investments, including the centre hedging programme which is designed to economically protect the total Group's capital against adverse equity and foreign exchange movements, is included in short-term fluctuations on other operations.
The adverse short-term fluctuations during the first half of 2016 are mainly due to foreign exchange losses on Group centre holdings, including the centre hedging programme, and Group external borrowings partly offset by favourable fluctuations due to reduced interest rates in the UK.
Total assets supporting the general insurance and health business, which contribute towards the longer-term return, are:
 
 
30 June
2016
£m
30 June
2015
£m
31 December
2015
£m
Debt securities
9,757
10,033
9,608
Equity securities
225
232
217
Properties
368
256
335
Cash and cash equivalents
1,623
988
969
Other1
2,040
3,389
3,008
Assets supporting general insurance and health business
14,013
14,898
14,137
Assets supporting other non-long term business2
513
816
538
Total assets supporting non-long term business
14,526
15,714
14,675
1    Includes the internal loan.
2    Represents assets backing non-life business in Group centre investments, including the centre hedging programme.
 
The principal assumptions underlying the calculation of the longer-term investment return are:
 
 
Longer-term rates of
return on equities
Longer-term rates of
return on property
 
6 months
2016
%
6 months
2015
%
 Full Year
2015
%
6 months
2016
%
6 months
2015
%
Full Year
 2015
%
United Kingdom
5.5%
5.4%
5.4%
4.0%
3.9%
3.9%
Eurozone
4.5%
4.3%
4.3%
3.0%
2.8%
2.8%
Canada
5.4%
5.8%
5.8%
3.9%
4.3%
4.3%
The longer-term rates of return on equities and properties have been calculated by reference to the 10 year mid-price swap rate for an AA-rated bank in the relevant currency plus a risk premium. The underlying reference rates and risk premiums are shown in note A4(c).
 
A6 - General insurance and health business: economic assumption changes
Economic assumption changes of £123 million adverse (HY15: £54 million adverse) mainly arise as a result of a decrease in the real interest rates used to discount claim reserves for periodic payment orders and latent claims. Market interest rates used to discount periodic payment orders and latent claims have reduced and the estimated future
inflation rate used to value periodic payment orders has been increased to be consistent with market expectations. This has, in part, been offset by a change in estimate for the interest rate used to discount periodic payment orders to allow for the illiquid nature of these liabilities.
 
 
 
 
Page 34
 
A7 - Impairment of goodwill, associates, joint ventures and other amounts expensed
There was no impairment of goodwill, associates and joint ventures expensed in the period (HY15: £22 million charge).

A8 - Amortisation and impairment of acquired value of in-force business
Amortisation of acquired value of in-force business in the period is a charge of £318 million (HY15: £162 million charge). There were no impairments of acquired value of in-force business in the period (HY15: £nil).

A9 - Loss/profit on the disposal and remeasurement of subsidiaries, joint ventures and associates
The loss on the disposal or remeasurement of subsidiaries, joint ventures and associates in the period is £18 million (HY15: £nil). This relates to remeasurement losses following the classification of small operations as held for sale. Further details are provided in note B4.

A10 - Other
Other items are those items that, in the directors' view, are required to be separately disclosed by virtue of their nature or incidence to enable a full understanding of the Group's financial performance. There were no such items in the first half of 2016 (HY15: £nil).
 
 
 
 
 
End part 3 of 4
 
 
 
 
 
 
SIGNATURES
 
 
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
 
 
Date 04 August 2016
 
 
AVIVA PLC
 
 
 
By: /s/  K.A. Cooper
 
 
 
 
K.A. Cooper
 
Group Company Secretary